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Does Progent offer help with specific Apple Mac applications?
Progent's specialists in Mac technology can support the creative aspect of macOS and OS X systems by providing consulting services and knowledge transfer in images, sound, and motion. Progent's experts can provide help in a variety of Apple macOS and OS X applications such as Photoshop, Illustrator, Logic Pro, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent can also help you with discrete areas like digitizing audio or video or building an audio/video post production lab.

How can Progent help our business evaluate and install Windows Server 2012 R2?
Progent's Microsoft-certified Windows Server 2012 experts can help you to assess the business value of Windows Server 2012 R2 for your organization, create pilot systems and migration strategies, tune your network for on-premises, multi-site, private or public cloud-based, and hybrid datacenters, train your IT management, staff, create a corporate-wide security strategy, streamline IT administration, help with creating applications, and build and test a DR/BC plan. If you are considering moving from Microsoft Windows Server 2012 R2 to Windows Server 2016, Progent's Windows Server 2016 hybrid solutions consultants can assist you to evaluate the value of Windows Server 2016 for your business and design and carry out a smooth upgrade to Windows Server 2016 and Windows Hyper-V 2016 based on an on-premises, cloud-centric, or hybrid deployment model.

How does Progent support the Microsoft Solutions Framework (MSF) process model?
While managing IT projects for enterprise customers, Progent follows a structured technique based on defined milestones in order to meet budgetary, scheduling, and engineering goals while minimizing business disruption. Progent's methodology utilizes industry project management standards derived from the best practices defined by the Microsoft Solutions Framework (MSF) and includes requirements identification, design and architecture proposals, pilots, required adjustments, and expert deployment. All phases are documented to provide a detailed description of IT services delivered and to assist in ongoing system support.

Can Progent help set up secure and fault-tolerant email?
Progent offers small businesses affordable access to an engineer with expertise in MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 Database Availability Group (DAG) configuration, Exchange Server 2010 design, Windows Server 2016 Privileged Access Management and Cloud Witness integration, Windows Server 2012 R2 Live Migration consulting, Windows Server 2008 clustering support, and Data Protection Manager deployment in order to create a high-availability email solution that accommodates onsite users, remote offices, at-home employees, and mobile workers. Progent's ProSight Email Guard is a spam and virus filtering service that stops both spam and email-borne viruses and features cloud-based recovery via email spooling. Progent's CISSP and GIAC-certified network security engineers can help your enterprise to develop infrastructure, security policies, and processes that maximize email protection.

Can Progent provide the consultation of a CISA-certified cybersecurity auditor?
The Certified Information Systems Auditor (CISA) credential is a globally recognized qualification that indicates mastery in IS security audit and control. Accredited by the American National Standards Institute, the CISA accreditation has candidates pass an extensive test administered by the ISACA international professional association. Progent can provide the expertise of a CISA-certified Cybersecurity audit consultant able to assist companies in the areas of information systems audit process, information technology enforcement, systems and architecture lifecycle, information technology service delivery, protection of information assets, and disaster recovery planning.

We want to develop a long-term IT strategy but we don't have a Chief Information Officer. Can Progent help?
Progent can provide companies with an IT management professional who can function as a part-time Chief Information Officer. This veteran technology officer can provide long-term direction to help your company to integrate sensible IT products to improve business operations so they match better with your business objectives. Your business can create and implement a well thought out IT strategy without incurring the cost of a full-time Chief Information Officer. Critical tasks Progent's temporary CIO can perform include growth strategies, planning IT budgets, building and tracking models for TCO and ROI, optimizing workflows, negotiating contracts with suppliers, defining security policies, cash flow management, automating network management, patch tracking, IT asset documentation management, and disaster recovery/business continuity preparedness.

Why does Progent recommend upgrading from Exchange Server 2003 to Exchange Server 2016 or later?
Microsoft Exchange Server 2016 provides important enhancements compared to older versions of Exchange through innovations such as native capability for high-availability mailbox server clusters known as Database Availability Groups the ability to use commodity disk drives to cut the expense of large inboxes, a feature-rich web client compatible with more browsers, advanced voice mail capability featuring voice-to-text translation, and a variety of utilities for improving security and regulatory compliance. Microsoft estimates that if judiciously deployed, up-to-date releases of Exchange Server can cut messaging costs by 50-80%. Because Microsoft has stopped supporting Microsoft Exchange Server 2003, businesses have another reason to ask Progent's Exchange Server 2016 experts about upgrading to the newest release of Exchange.

Can Progent help configure and integrate Cisco wireless VoIP phones?
Creating solutions with Cisco's wireless VoIP phones typically requires that IT teams configure and optimize many components of your wireless infrastructure such as access points, routers and switches, wireless LAN controllers, and network management tools. Progent's Cisco wireless IP phone configuration and troubleshooting experts offer online and onsite assistance to help your organization build and maintain a Cisco wireless IP phone solution by providing integration services that range from troubleshooting the configuration of an IP phone or access point to providing project management outsourcing or co-sourcing for modernizing the wireless architecture of an entire campus.

Who founded Progent?
Progent's founder and chief technologist, Les Kent, was the architect for a multi-media networking solution that won Microsoft's “Best Application of the Year Award.” Mr. Kent is a 35-year computer industry veteran and has been responsible for the creation and implementation of hundreds of innovative business solutions based on Microsoft and Cisco technologies. Mr. Kent established Progent in order to address the needs of small companies who can't justify the high cost of supporting a large IT group but who still require information systems with world-class dependability, security, and performance.

How Can Progent Help with Windows Server 2008 R2?
The sophistication and versatility of Windows Server 2008 R2 requires an IT consultant with real-world experience and broad knowledge in architecting and building cohesive and comprehensive business technology environments. The professional experience of Progent's Microsoft-certified Windows Server experts, averaging over 10 years of background integrating Microsoft-powered technology, helps insure your success in maintaining and managing your Windows Server 2008 environment. Progent's Microsoft-certified Windows Server 2012 R2 consulting experts can also help you to assess the business value of upgrading from Windows Server 2008 to Microsoft Windows Server 2012 R2 or later. If you are planning on building a hybrid architecture that integrates on-premises resources with cloud-based services like those available on Microsoft Azure, Progent offers Windows Server 2016 hybrid cloud integration.

Does Progent support Microsoft and Cisco technology exclusively?
Progent's emphasis is Microsoft operating systems and applications and Cisco networking products, but Progent has deep experience in the design, installation, and integration of heterogeneous networks that incorporate products from several popular vendors. Services offered by Progent include Mac and iPad consulting, Linux support, Sun coexistence with Windows, iPhone integration and management, Google Android phone integration, RIM BlackBerry integration, Citrix Virtualization support, plus technical services for Computer Associates, HP/Compaq, Dell Computers, IBM, Symantec, Trend Micro, VERITAS, and WatchGuard.

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If your small business is in Citrus Heights, Roseville, Folsom, Rocklin, Auburn, Fair Oaks or anywhere in the Sacramento area and you need technical support, IT outsourcing, or top-level services from a Microsoft or Cisco certified professional, call 916-910-1200 or visit Contact Progent.

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