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How can we outsource our network management to Progent?
Progent offers a family of affordable, flat-rate managed services intended to enable small and medium-size organizations to utilize the same cutting-edge IT solutions used by many of the world's leading enterprises. The ProSight suite of network monitoring and management services covers all key facets of information technology such as email protection, security and compliance, update management, cloud-based backup/recovery, infrastructure monitoring and management, virtual machine hosting, and network documentation management. To read Progent's white paper about the advantages of ProSight managed services for small and mid-size businesses, click:10 Benefits of ProSight Managed IT Services.

Can Progent help us automate network infrastructure mapping and management?
ProSight WAN Watch network infrastructure monitoring and management service makes it simple and affordable for smaller organizations to map out, monitor, optimize and debug their networking hardware such as routers and switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating tedious management activities, ProSight WAN Watch can cut hours off ordinary chores such as making network diagrams, reconfiguring your network, locating devices that require important updates, or resolving performance issues. Read more about Progent's entire ProSight family of value-priced network management outsourcing services for small and mid-size businesses.

Does Progent support Cisco's legacy firewalls as well as next-generation ASA firewalls with Firepower Services?
The latest generation of ASA 5500-X Series Next-Generation Firewalls with Firepower Services deliver significantly more performance than Cisco's legacy PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX firewalls for new deployments. Progent's Cisco-qualified CCIE network experts can assist your company to manage your legacy PIX or Cisco ASA 5500 firewalls or migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent's consultants offer online and on-premises support for ASA 5500-X firewalls with Firepower Services and can assist your company to design, configure, tune, manage and troubleshoot firewall solutions based around Cisco ASA 5500-X firewalls with Firepower Services.

How Can Progent help with Microsoft SharePoint?
Progent has been providing SharePoint consulting services since the first product was released more than a decade ago, and Progent has the breadth and depth of IT knowledge to assist organizations of all sizes to design and carry out a SharePoint Server 2013 deployment and develop SharePoint Server 2013 apps that add substantial business benefit to your IT investment. Progent's Microsoft Gold-certified consultants can assist your company to assess the risks and benefits of migrating to SharePoint Server or SharePoint Online from legacy releases of SharePoint or from another collaboration environment; determine if an in-house, online or hybrid deployment is best suited for your organization; and select the right edition of SharePoint 2013 for your applications. Progent offers full project management support or can assist in individual jobs related to your SharePoint 2013 deployment.

Can Progent help me replace my old voice mail system with Exchange 2010?
Improvements in Microsoft Exchange 2010 for software-driven voice messaging include voice-to-text conversion for quickly scanning your messages instead of listening to each message, automatic attendants to greet callers and help them to navigate your voice messaging system, programmable answering processes to transfer or filter incoming calls depending on ID or contact information, and text messaging alerts concerning unanswered voice calls or messages. Progent's Exchange Server 2010 professionals can help you to evaluate the business benefits and engineering challenges of replacing your current voice mail solution with a voice mail environment powered by Microsoft Exchange Server 2010, plan and deploy Microsoft Exchange 2010 with unified messaging capability, and provide ongoing remote technical help and management services to speed up your ROI for implementing Microsoft Exchange 2010's voice messaging technology.

Can Progent help my business build hybrid cloud solutions with Windows Server 2016 Hyper-V?
Hyper-V 2016 incorporates key technologies first designed for and proven on Azure, among the world's largest public clouds. This pedigree dramatically enhances the ability of Microsoft's Windows Server platform to support private cloud as well as hybrid cloud/on-premises deployment models by improving security, uptime, expandability, manageability, reliability and recoverability. Progentís Microsoft certified Windows Server 2016 Hyper-V consulting team can assist you to evaluate the benefits of Hyper-V 2016 for your organization, configure pilot systems to confirm the ability of Hyper-V 2016 to support your critical applications, design an efficient network architecture for a cloud-based or hybrid deployment, develop and execute a smooth migration strategy, train your IT management and support staff, and deliver ongoing consulting and debugging support to make sure that your Hyper-V 2016 investment gives you maximum business value.

How can Progent help my business integrate Windows Hyper-V server virtualization software?
Progent's certified Windows Server 2016 consultants and Windows Server 2012 R2 consultants can help you evaluate the potential advantages of Hyper-V-based virtualization for your company, conduct pilot installations to verify Hyper-V's compatibility with your line-of-business applications, evaluate your network architecture for optimal performance with virtual server solutions, help you in migrating to Microsoft Windows Server 2016 or Windows Server 2012 R2 and setting up Hyper-V, educate your network management staff to track and administer Hyper-V, provide world-class consulting support for improving the protection of your virtual servers, design and validate disaster recovery processes that optimize system uptime, and deliver continuing consulting and technical support including affordable remote repair and comprehensive Help Desk outsourcing.

Does Progent offer support for Microsoft SQL Server 2012?
Progent offers the support of certified SQL Server 2012 consultants as well as seasoned database application programmers, database administrators, project managers, network infrastructure architects, business continuity specialists, and security consultants to assist you to maintain your Microsoft SQL Server 2012 environment and configure a cost-effective and safe IT infrastructure that lets you maximize the strategic benefit of SQL Server 2012. Progent can also help your company to upgrade to Microsoft SQL Server 2016 or move to SQL Server 2014 from SQL Server 2012.

Can Progent help us integrate and troubleshoot our Cisco VoIP phones and IP video phones?
Progent's Cisco IP phone and video IP phone consultants can help you to integrate, maintain, and debug Cisco IP phones, desktop video IP phones and wireless IP phones. Progent can provide support for all versions of Cisco's IP phones from discontinued VoIP products to the latest HD media phones. Progent's consultants can also help your organization to integrate your IP phones with Cisco Unified Communications Manager, formerly known as CallManager, or with Unified CM Express (CME) to build a an advanced IP-PBX ecosystem for unified messaging and collaboration. Progent can also help you to install Cisco Unified Communications Manager apps such as Unified Communications Manager IM and Presence Jabber, Cisco Unity Express for voicemail management, Mobile Connect for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for building a highly automated customer contact solution. Progent can provide expertise with any facet of Cisco IP Phone integration including reviewing dial plans, resolving IP phone registration issues, configuring SIP PSTN trunks and CUBE session border controllers, installing ISR G2 routers with CUBE internetworking support, and creating UCS server clustering and Cisco Survivable Remote Site Telephony solutions for high availability.

Can Progent help integrate and support Cisco unified communications and collaboration solutions?
Progent offers remote or on-premises help from a Cisco Certified Internetwork Expert (CCIE) consultant to assist you to design, implement, manage and repair converged communications environments that incorporate Cisco Unified Communication products in a local, cloud-based, or hybrid cloud environment. Progent's Cisco-certified Unified Communications consultants have in-depth backgrounds assisting organizations of any size to build collaboration ecosystems by delivering expert services that include Unified Communications Manager (CUCM or Unified CM) and CallManager planning and deployment, VoIP phones and soft phones configuration, and Cisco wireless IP phone solutions. Progent can assist you with Cisco's extensive portfolio of UC applications like Jabber, WebEx, Unity Connection, Cisco Unified Contact Center Express (CCX), and Unified Mobility.

What Microsoft financial reporting applications can Progent help customize?
Progent's Experts Team provides comprehensive consulting expertise in specific application areas, allowing you to tailor responsive, affordable and effective IT solutions that fit the unique needs of your company. Progent's line-of-business software developers can assist your business to customize Microsoft's popular eCommerce-capable offerings including:

  • Microsoft Dynamics AX ERP Software (formerly Axapta)
  • Microsoft Dynamics GP Business Accounting Software (formerly Microsoft Great Plains)
  • Microsoft Dynamics NAV Software (formerly Navision)
  • Microsoft Dynamics SL Business Accounting Software (formerly Microsoft Solomon)
  • Microsoft Dynamics RMS

    Can Progent help us use Cisco CUBE technology to set up SIP PSTN trunks?
    Progent's Cisco-certified SIP infrastructure consultants and CUBE configuration experts can help you to plan, integrate, manage, debug and enhance Cisco's SIP (Session Initiation Protocol) connectivity solutions and Cisco's CUBE (Cisco Unified Border Element)-connected SIP trunks. Progent can provide cost-effective remote or onsite expertise to help you to migrate efficiently to an advanced unified communications environment that offers fast ROI. Progent's Gold-certified Microsoft unified communications consultants can help you to set up interfaces between Cisco's CUBE Session Border Controller and Microsoft's rich media platforms like Skype for Business and Lync Server for connectivity to a SIP-based IP PSTN trunk.

    How can Progent help us migrate to Skype for Business Server?
    Progent's Skype for Business consultants can provide remote and on-premises expertise for companies of all sizes to evaluate the benefits of migrating to Microsoft Skype for Business from any release of Microsoft Lync Server or Microsoft Office Communications Server. Progent can assist you to plan a local, cloud-based or hybrid topology; integrate Skype for Business with Microsoft SQL Server,Exchange, SharePoint and Office or Office 365; configure HA mechanisms; interface Skype for Business with your PBX system and PSTN gateway; and interface with third-party communication systems like Cisco Video Interop Server. Progent's certified information security experts can assist you create and verify a security environment for your Skype for Business deployment that is compliant with regulatory requirements.

    Can Progent help us migrate to System Center 2016 Configuration Manager?
    Configuration Manager 2016 automates application and device deployment at scale, simplifies security and compliance settings control, keeps track of network resources, guards against company data leakage, provides health monitoring, allows secure end-user self service, and delivers a common control mechanism for managing mixed-operating system networks based on on-prem, cloud-centric, or hybrid deployment topologies. Progent's Microsoft Gold-certified SCCM 2016 consulting team and Azure cloud integration experts can assist businesses of any size with any facet of designing, installing, using and repairing a System Center 2016 Configuration Manager solution for on-premises, cloud-based, or hybrid networks.



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    If your small business is in Citrus Heights, Roseville, Folsom, Rocklin, Auburn, Fair Oaks or anywhere in the Sacramento area and you require technical assistance, information technology outsourcing, or advanced expertise from a Progent professional, call 916-910-1200 or visit Contact Progent.
















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