What services are available from Progent to support Windows 2000 Server?
Progent's certified Microsoft consultants can help you increase the performance of your existing Microsoft Windows 2000 Servers and can streamline network administration, offer network help and troubleshooting and enhance security. Also, Progent can provide CISSP and CISM certified security consultants to assess your current system security and propose business-wide policies, procedures and products to strengthen your security.

My business application needs 24x7 support. Can Progent help?
Progent can deliver 24x7 local technical support and IT outsourcing services in Northern California. Progent's 24x7 Information Network Support Services include the services of some of the the Bay Area's most capable Microsoft-certified support experts, the latest network management software, and affordable service programs to keep your IT network performing smoothly.

Why should a small business outsource IT support?
Whether it involves planning network infrastructure, establishing or outsourcing a Help Desk, rolling out an updated email system, or creating an on-line eCommerce system, outsourcing your system support services can control costs and reduce risks, allowing network support costs to grow in a more steady and controlled fashion than is possible by building up a big, all-purpose in-house IT staff.

What Microsoft eCommerce applications can Progent help customize?
Progent's Experts Team delivers in-depth consulting expertise in special application areas, letting you to tailor fast, affordable and comprehensive IT solutions that fit the unique needs of your business. Progent's software application developers can help you customize Microsoft's major eCommerce-capable offerings including:

Why does Progent recommend upgrading from Microsoft Exchange 2000 or 2003 Server to Exchange Server 2007?
Microsoft Exchange Server 2007 features improvements in functionality over Exchange 2000 and 2003 Servers in important areas such as disaster recovery, performance, security, wireless connectivity, collaboration and manageability. Progent can show you how to migrate from earlier versions of Exchange to Exchange Server 2007 transparently so that your business is not brought down. Even for complicated multi-server or multi-site upgrades, Progent has the experience to finish your migration quickly and affordably. Progent's Microsoft Exchange help, troubleshooting and consulting services include assistance with the integration of third-party enhancements that are most closely aligned to your company goals.

What are the advantages to my business of Progent's network monitoring outsourcing?
Microsoft Operations Manager (MOM) improves the reliability of mission-critical applications by proactively identifying and helping to resolve problems before they can bring down a network. Microsoft Operations Manager can improve system performance by examining predefined performance thresholds and usage patterns on key servers, allowing network managers to be more selective in adding performance-related resources and to eliminate trouble areas before they cause serious network bottlenecks. However, setting up Microsoft Operations Manager to take complete advantage of this feature-rich monitoring solution can be tricky. With over five years of experience with the NetIQ software upon which MOM is based, Progent's consulting staff can help you choose the proper MOM features, install and integrate MOM, and create custom rules, scripts, reports and alerts for your network environment. Progent can also document MOM's server monitoring rules and procedures for your IT department.

What web development services are available from Progent?
Web development services available from Progent's Experts Team include web design, web project management, .ASP and .NET programming, web graphics, and individual training in web creation software including Microsoft FrontPage. Progent can also give you access to development experts who can show you how to develop and deploy custom eCommerce solutions.

What are the advantages of Progent's model for remote support?
Many computer system problems can be resolved immediately by Progent's group of remote service engineers. This eliminates lost network availability which can result from waiting for a local consultant to show up at your office. In addition, many freelance consultants and network service firms demand minimum service charges that can convert a ten-minute problem into a 2-hour expense. Progent’s practice of billing by the minute and billing exclusively for service that is delivered allows Progent’s remote support engineers to resolve hundreds of minor issues daily at the lowest feasible cost. Further, the confidence of having ready access to Progent's expert group of technical professionals opens the gates to a new realm of sophisticated network technologies that many small companies would otherwise shy away from because of the risk of having insufficient expertise.

What can Progent do to help with disaster recovery?
Progent's disaster recovery consultants can show you how to create continuation of business strategies, architect a high-availability IT infrastructure, and run useful test exercises.

Call 916-910-1200 or send email to information@progent.com