Onsite Service Available in Citrus Heights, Roseville, Folsom, Rocklin, Auburn, Fair Oaks





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What online services are available for maintaining Cisco routers?
Some of the common online Cisco router support services offered by Progent include configuring hostname, IP addressing, routing tables, clock, and user accounts; configuring HSRP, aggregate routing, static or BGP to EIGRP redistribution, and static route injection into OSPF; troubleshooting BGP peering arrangements, routing tables, and BGP peering; upgrading router's IOS image; validating failover; troubleshooting VPN problems; producing a network diagram and documenting router setup; plus policy and disaster recovery strategy.

How do Progent's consultants implement knowledge transfer to my in-house IT staff?
Progent's knowledge transfer services include one-on-one training designed for individuals who desire to increase their understanding of critical office productivity software and network infrastructure. Learn more about Progent's Microsoft Office Word and Microsoft Office 365 Word training, Microsoft Excel and Microsoft Office 365 Excel classes and consulting, MS Project training, and seminars on macOS and OS X applications. Progent also provides live remote webinar education seminars. Virtual interactive classes provide a versatile and low-cost solution for training your IT staff to use a broad selection of key applications.

Progent also offers detailed documentation for all services performed. These in-depth service reports offer your in-house IT staff a concise and helpful history of key technical issues surrounding your IT system and can provide insight on how to anticipate and fix problems to come.

How can Progent's consultants help with Microsoft SQL Server?
Progent's certified SQL Server consultants, database software developers, database administrators, project management consultants, Cisco-certified network engineers, disaster recovery specialists, and network security consultants can help you to maintain and enhance your SQL Server environment, create or update database business applications, assess the potential advantages of moving to SQL Server 2016 or migrating to Microsoft SQL Server 2014 from an earlier release of SQL Server or from a different RDBMS system, install pilot environments at your site or at Progent's lab, plan and execute an efficient transition to SQL Server, and define an efficient and secure IT infrastructure that lets you maximize the strategic benefit of Microsoft SQL Server.

What pricing structure does Progent use for support services?
Progent's simplified per-minute billing model requires no complicated contracts, retainers or hidden fees. Many other companies have minimum charges or other additional charges that drive up support costs. For remote support from Progent during normal working hours, you only pay for the time spent resolving your issue. If it only requires ten minutes to resolve your issue, then you only pay for ten minutes. For regularly scheduled onsite service work booked more than 24 hours in advance, you pay only for the time when Progent's team member is actually on-site solving your problems. Just Progent's competitive per-minute rate. For urgent same-day on-site service calls, you may be billed for our consultant's travel time, but never an increased emergency rate. Since Progent has a large pool of engineers located within the entire San Francisco Bay Area service territory, an available consultant is usually close by to help. Progent can in addition offer on-premises service to most zip codes in the U.S. within one business day of receiving a support call. Progent's remote support group has provided assistance to small businesses in every state in the U.S (See Progent's nationwide testimonials.)

How can Progent help my business with a complex Active Directory deployment?
Progent's Microsoft-certified Active Directory experts have broad knowledge troubleshooting complex Active Directory problems such as replication problems, multi-domain partition configurations, corrupted AD objects, clean-up of evaluation software configuration objects in production AD environment, and restoration of unsuccessful setups of Active Directory and AD-integrated software. Progent is also proficient in working with “expert only” Active Directory utilities like ADSIEDIT, DCDIAG and NETDIAG. Progent can also suggest configuration techniques that address key issues including AD naming standards, hierarchical model, IT management structure, use and structure of group policy objects, as well as protection and monitoring specifications. Progent can also analyze the impacts of alternate server and service implementations on functionality and performance. Progent can help businesses to design and roll out configurations of AD Domain Services by delivering Windows Server 2012 R2 consulting and Windows Server 2016 hybrid cloud integration.

Does Progent support all major data backup/recovery products and services?
Progent's backup and restore consultants offer support for a broad array of products and services that deliver solutions for backing up Windows, Mac, and Linux/UNIX physical and virtual servers and workstations plus laptops and smartphones. Progent can help you with all major data protection products by providing services that include Altaro VM Backup consulting, Barracuda Backup and disaster recovery preparedness expertise, and DoubleTake/Carbonite integration. Progent can also provide help with Acronis, MozyPro, Retrospect, Time Machine, Backup Exec, BackupAssist Software, CrashPlan, and Oracle Solaris FLARs. For enterprises, Progent can provide VMware Site Recovery Manager (SRM) consulting. In addition, Progent's ProSight Data Protection Services (DPS) are available to small and mid-sized organizations as an affordable outsourced solution for secure backup/disaster recovery (BDR).

How can Progent help us take full advantage of Microsoft Project Server?
Progent's certified Microsoft Project Server experts can provide advanced online and on-premises support services for Microsoft Project Server and for all Microsoft platforms that integrate closely with Microsoft Project Server. Consulting services offered by Progent include Project Professional integration, SharePoint Server 2013 planning and configuration, SQL Server 2016 integration and development, SQL Server 2014 support, Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 Server consulting, Excel 2016 and Microsoft Office 365 Excel application support, plus PowerPoint and Visio online training. Progent offers access to Cisco-certified CCIE engineers to assist your company to optimize your environment to accommodate local, branch office, home-based, and mobile workers so they can utilize Project Server 2010 to work together safely and productively. Progent's certified security experts can help you to plan and police security workflows that safeguard important project information without interfering with efficient information sharing.

How can Progent help my company filter spam, email-borne viruses, and Directory Harvest Attacks?
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security vendors to provide centralized control and comprehensive protection for all your email traffic. The powerful structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This reduces your exposure to inbound attacks and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a deeper layer of inspection for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your security perimeter.

Can Progent help set up secure and fault-tolerant email?
Progent can give small businesses access to a consultant with experience in Microsoft Exchange 2016 upgrade support, Exchange 2013 DAG configuration, Exchange 2010 design, Windows Server 2016 Privileged Access Management and Storage Replica solutions, Windows Server 2012 R2 virtual networking consulting, Windows Server 2008 clustering integration, and Microsoft System Center Data Protection Manager configuration to help you build an advanced fault-tolerant email solution that supports onsite workers, branch offices, at-home employees, and road warriors. Progent's ProSight Email Guard is a spam and virus filtering service platform that intercepts spam and email-based viruses and features cloud-based disaster recovery via spooling. Progent's CISA and CISM-certified security engineers can help your company to create infrastructure, security policies, and operational processes that maximize Exchange protection.

How Can Progent help us integrate NetApp's MetroCluster zero-data-loss disaster recovery platform?
NetApp MetroCluster is a disaster recovery software suite that combines array-based storage clustering with continual replication to deliver fast, zero data loss disaster recovery (DR) between datacenters located as far as 185 miles (300km) away from one another. Progent can provide the skills of a NetApp MetroCluster expert who can help your business to plan, deploy, administer, update, test and troubleshoot a disaster recovery solution built around NetApp MetroCluster. Progent can assist you to choose an architecture for your MetroCluster deployment that meets your technical needs and budget. Progent can make sure you adhere to leading practices for configuring your MetroCluster solution by delivering guidance with procedures like assigning shelf IDs, arranging aggregate and plexes layout, setting up NetApp FlexVol volumes, setting up Data ONTAP configuration replication service, provisioning Cisco and Brocade switches, implementing a tiebreaker, setting up a configuration replication network between your peered clusters, and verifying your disaster recovery solution to show compliance with industry standards and regulatory requirements.

Does Progent offer support for Microsoft Dynamics NAV ERP software?
The latest edition of MS Dynamics NAV includes several innovations including Personalized Role Centers, improved analytics and reporting capabilities, and advanced workflow support. Progent's Microsoft Dynamics NAV ERP experts can provide programming, configuration and debugging support to help your company to take advantage of MS Dynamics NAV. Progent’s consultants can assist you to connect MS Dynamics NAV to additional services and programs. In addition, Progent can assist your organization to design and analyze databases so you can enhance your knowledge of your business, acquire additional customers, expand your marketing strategies, and build successful partnerships.

Can Progent provide email content filtering and data leakage protection?
Progent's data loss prevention consultants and data leakage protection specialists can assist businesses to configure Progent's ProSight Email Guard Security Gateway to use your content security policies for scanning the content of email messages and attachments and blocking the transmission of sensitive or unauthorized information or spam-like messages. ProSight Email Guard's outbound email content filtering solutions can also help organizations avoid reputation loss and stay in compliance with industry privacy standards and government mandates including HIPAA and Sarbanes-Oxley. Read more about Progent's complete ProSight family of value-priced network monitoring and management services for small and mid-size businesses.



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If your small business is in Citrus Heights, Roseville, Folsom, Rocklin, Auburn, Fair Oaks or anywhere in the Sacramento area and you are in need of computer support, IT outsourcing, or top-level services from a Microsoft or Cisco certified engineer, call 916-910-1200 or visit Contact Progent.
















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