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Can Progent help us monitor and manage all our IP-based resources?
ZENO is Progentís monitoring and reporting subscription service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by checking the health of all critical IP-based devices that constitute your network environment. When ZENO detects an issue, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent engineering consultant so that any looming issues can be addressed before they can disrupt or take down network.

Does Progent offer consulting services for Windows Server Essentials?
Windows Server Essentials is a value-priced, entry-level OS that enables small businesses to transition from the older stand-alone on-premises datacenter to the modern hybrid networking model that combines local and virtualized cloud-hosted software and infrastructure. Progent's certified Windows Server 2012 R2 Essentials consultants can provide cost-effective online consulting and technical support for Microsoft Windows Server 2012 R2 Essentials. Progent can help you to assess the potential business advantages of moving to WS 2012 R2 and implementing a hybrid local/cloud-based model for your computing environment. Progent can provide full-service project management to help you plan and carry out an efficient move to Microsoft Windows Server 2012 R2 Essentials, Office 365, and other Azure Cloud applications and services. Progent can also provide continuing consulting, troubleshooting, and customized training.

What types of organizations can Progent help?
Progent offers IT outsourcing, Azure and Amazon AWS cloud integration and PC and mobile support for small and midsize businesses, affordable online IT consulting for local governments and school districts, plus remote office networking support and disaster recovery/business continuity solution design for large corporations. Progent's small company customers usually cannot afford the distraction and overhead required to maintain a full-time IT management staff and depend on Progent for occasional advice, integration and remediation. SMBs find it cost effective to use Progent's remote expertise on an occasional basis for jobs like Microsoft Windows Server deployment, Exchange Server migration, network hardware upgrades, site moves, cloud integration, or Help Desk support. For advanced disaster recovery systems, Progent can provide fast remote or on-premises access to a Cisco-certified CCIE network infrastructure consulting specialist, a VMware VCDX-certified Site Recovery Manager consultant expert, or a NetApp MetroCluster consultant. Progent's CISSP and GIAC-certified information assurance consultants offer a range of security evaluation services tailored for networks of all types and sizes.

Does Progent support Lync Server 2013?
Microsoft Lync Server 2013 enables businesses of all sizes to create a manageable and secure communications environment that supports a Bring-Your-Own-Device computing model with instant messaging (IM). instant messaging, presence, audio/video and web conferencing with app sharing and whiteboard, and both IP-based and PSTN calling enabled for a wide assortment of desktop and handheld clients. Progent's certified Lync Server 2013 consultants can assist your company to assess the advantages of Lync 2013, create an on-premises, cloud-resident (with Microsoft Lync Online) or hybrid model suitable for your current and long-term goals, implement Lync Server 2013 in a way that expedites your return on investment, and deliver custom webinar and onsite training to your IT staff and end users. Progent offers expertise in key components of a Lync 2013 solution that include Windows Server, SQL Server Express and Exchange, and Progent can assist your organization to combine Lync Server 2013 with popular Office and Office 365 applications such as Outlook clients, Word and PowerPoint.

What are the benefits of Progent's documentation of support services?
The accumulated service reports created for your organization by Progent keeps you from becoming dependent on an individual consultant. Progent's detailed reports of billed support enables one Progent consultant to carry on where another ended while eliminating time lost becoming up to speed with your IT set up. in-depth service reporting also offer your internal IT staff a better understanding of key technical issues involving your computer system and offer insight about ways to predict and fix network trouble that lies ahead. In this way, Progent's service reporting is an important component of Progent's practice of knowledge transfer. Another advantage of Progent's service documentation is that your small business can more efficiently create, an in-house IT support team if and when it becomes expedient to do so, or you can migrate to a different consulting group if you become displeased with Progent's support.

Can Progent help design a fault-tolerant load balancing solution?
Progent's network load balancing consulting services address a broad range of load balancing technologies such as server balancing, business software balancing, and network infrastructure routing. Progent's engineers can help you to enhance network dependability and performance by implementing load balancing features incorporated into products such as Microsoft Windows Server 2003 Network Load Balancing Manager, Microsoft Windows Server 2008 Network LBM, the Network Load Balancing (NLB) mechanism of Windows Server 2012, Cisco Content Services Switches and Cisco IOS-based Routers, Citrix Metaframe, and F5 BIG-IP.

Can Progent help configure and integrate Cisco wireless VoIP phones?
Creating solutions with Cisco's wireless IP phones typically demands that you configure and fine tune numerous key pieces of your Wi-Fi infrastructure including wireless access points, switches, wireless LAN controllers, and management software. Progent's Cisco wireless VoIP phone configuration experts offer online and onsite assistance to help your organization create and manage a Cisco wireless IP phone solution by delivering integration services that range from debugging the configuration of an IP phone or access point to providing project management outsourcing or co-sourcing for updating the Wi-Fi infrastructure of a campus.

Can Progent help integrate Linux/UNIX and Windows environments?
Progent can show you how to deploy Microsoft Windows Services for UNIX (SFU) to achieve compatibility between Windows and UNIX networks. Windows Services for UNIX provides interoperability between Windows Server 2003 and various types of UNIX including Solaris 7 and 8, HP-UX 11i, AIX 5L 5.2, and Red Hat Linux 8.0. Microsoft SFU permits you to share Windows folders over NFS and improved authentication in native Microsoft Windows Server Active Directory environments. SFU's Interix component includes a full library of UNIX tools and shells, support for a single rooted file system, and a SDK for porting programs.

Does Progent offer consulting services for Microsoft Office Excel?
Progent's Microsoft-certified Excel development consultants offer cost-effective online development support for programs that utilize Office Excel or Office 365 Excel as a platform for specialized business applications. Progent's engineers can assist you to plan, code, test, deploy, and administer custom applications; maintain and troubleshoot current software; and migrate programs built with earlier versions of Microsoft Office Excel to current editions. Progent provides expertise with VBA and Microsoft Access program development and can help you to integrate Excel-based software to Microsoft SQL Server or other advanced DBMs that can incorporate real-time data. Progent's Excel experts can also help you to set up solutions that combine Microsoft Excel with other Microsoft product families such as Word, PowerPoint, Project Server, and SharePoint. Progent can also help your company to upgrade to more current Excel versions, including the advanced 64-bit version, and can deliver cost-effective remote virtual training classes in Excel that can be customized for a single person or groups.

Does Progent offer network monitoring support?
Progent provides a variety of Network Support Bundles based on the proactive problem solving capabilities of System Center Operations Manager, a cutting-edge server management software solution that tracks the reliability, speed and security of your information system and detects problems before they can disrupt your system. To give you more understanding concerning the performance and robustness of your network environment, Progent can help you install and operate leading network monitoring software powered by the Linux OS.

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If your small business is in Citrus Heights, Roseville, Folsom, Rocklin, Auburn, Fair Oaks or anywhere in the Sacramento area and you are looking for technical support, IT outsourcing, or high-level expertise from a certified Progent consultant, call 916-910-1200 or visit Contact Progent.

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