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Can Progent help us keep our Cisco IOS software up to date?
If you incorporates Cisco appliances, you may be running an outdated version of IOS, the network OS powering most Cisco router and the latest Cisco switches. Cisco frequently offers upgrades to IOS in order to correct problems, plug security gaps, or improve features. Unfortunately, upgrading IOS and other Cisco OS platforms can be a challenge, depending on your Cisco device and your network environment. For example, there may be limitations of internal RAM that could cause a new software version to operate improperly. Progent's Cisco CCIE-certified consultants can provide a broad selection of services associated with upgrading Cisco IOS or any Cisco OS such as IOS EX or IOS XR. Progent's consultants can perform inventories of your router software, propose sensible updates, provision Cisco devices, transfer software images, activate and verify your Cisco software, tune throughput, resolve issues, and teach your IT managers how to take advantage of any significant new capabilities.

How can Progent enhance my network security?
Progent's CISSP and GIAC-certified network security engineers can assist you develop a comprehensive IT security plan that includes hardware and software plus procedures to protect your IT assets. Progent's Microsoft Internet Security and Acceleration (ISA) Server experts and Forefront TMG specialists can assist you to maintain Microsoft's older firewall platforms. Progent's ASA firewall with Firepower experts can help you to deploy Cisco network appliances for maximum infrastructure security. Progent's security assessment scanning service packages provide affordable analyses of your current network security profile. Progent's Email Guard spam filtering service can block spam and email-based viruses before they arrive at your security perimeter.

Can Progent Help with Oracle Database Administration and Application Development?
Progent can provide fast and affordable remote access to an authorized Oracle DBA expert or an Oracle application programmer. Progent can provide comprehensive DBA services for any version of Oracle including 10g and 11g and can also assist you to plan, build, enhance, or troubleshoot Oracle database applications based on SQL and PL/SQL. Progent also can provide support for Data Guard and Streams replication technologies and Oracle Recovery Manager.

How can Progent help my business with a complex Active Directory deployment?
Progent's Active Directory support services include certified expertise in planning, deploying and supporting complex Active Directory (AD) installations. Progent's Microsoft-certified technical staff have extensive experience troubleshooting difficult Active Directory challenges like replication problems, multi-domain partition implementations, corrupted Active Directory objects, clean-up of residual early-release software configuration objects in live Active Directory environments, and fixing of failed installations of Active Directory and AD-integrated programs. In addition, Progent is experienced in applying “expert-only” AD utilities including NTDSUTIL and NETDIAG. Progent can also suggest configuration techniques that address key areas such as AD naming conventions, hierarchical structure, IT management model, utilization and structure of group policy objects, as well as protection and monitoring specifications. Progent can also evaluate the implications of server and service configurations on capability and speed.

Does Progent offer support for Microsoft SQL Server 2012?
Progent can provide the support of certified SQL Server 2012 consultants and experienced software developers, DBAs, project management experts, network infrastructure engineers, business continuity planning specialists, and security consultants to assist you to maintain your SQL Server 2012 environment and define a cost-effective and safe network infrastructure that lets you maximize the business benefit of SQL Server 2012. Progent can also help your organization to upgrade to SQL Server 2016 or transition to Microsoft SQL Server 2014 from SQL Server 2012.

Can Progent provide certified expertise for information assurance and SIEM solutions?
Global Information Assurance Certification was established in 1999 to certify the skill of IT security professionals. GIAC certifications are recognized by businesses and institutions around the world including and the U.S. National Security Agency (NSA). Progent's GIAC-certified information assurance consultants offer help with any of the network security services covered within the GIAC accreditation such as auditing infrastructure vulnerability, event handling, intrusion detection, web services security and SIEM solutions for compliance with government requirements for promptly reporting security events.

Does Progent offer desktop support services?
Progent offers a wide range of cost-effective support services to help you company to install, configure, troubleshoot, and administer desktop PCs and notebooks based on Windows, Apple Mac OS X Lion, or popular versions of Linux. Progent's desktop support services include Windows 10 planning support, Windows 8.1 consulting, Microsoft Windows 7 support, MS Office and Office 365 integration and training, and 64-bit computing upgrades.

Can Progent help us integrate our environment with Microsoft Azure Service?
Progent's Azure integration experts can assist you with any phase of Microsoft Azure migration including needs definition, prerequisites assessment, system design, pilot testing, deployment, centralized administration, performance optimization, license controls, disaster recovery strategies, security policy enforcement, and regulatory compliance assessment. Progent can help you to set up and troubleshoot firewalls and VPN tunnels so your clients can safely connect to Azure-based services, and Progent's Microsoft-certified consultants can assist you integrate key Microsoft technologies to work in the cloud including Microsoft Windows Server, Exchange, SQL and Skype for Business. Progent can also help your organization to create a hybrid environment that seamlessly integrates physical datacenters with Azure-based resources.

How can Progent help us with our hybrid cloud solution?
Progent's hybrid cloud solutions consultantsoffer advanced online support services to help organizations of all sizes to integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and administer cost-effective hybrid ecosystems that support Windows and Linux operating systems and applications in hybrid network models that utilize physical IT assets along with public cloud services. To assist you to integrate cloud services with physical datacenters, Progent can provide a range of cloud migration support services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure hybrid cloud planning and integration services, Amazon AWS cloud integration, and Amazon Web Marketing Service development and debugging.

How can Progent help me migrate from a POP3 email system to Microsoft Exchange Server 2016?
Progent's Exchange 2016 migration experts employ field-proven methodologies to help you move from POP3 email systems to Exchange Server 2016. Progent attends to essential details such as coordinating domain names so that both on-site and remote users make a trouble-free migration from POP3 email. Progent can help you with configuring a local Exchange Server environment or help you house and administer your Exchange Server in an off-site, third-party Data Center.

Does Progent Offer Business Continuity Planning Services?
Progent can provide advanced remote expertise for business continuity planning, validation, and education to assist you to prepare for possible catastrophes, minimize service disruption for your most critical IT functions, avoid data loss, and comply with regulatory mandates and business obligations. Progent's business continuity experts can team with your executive and network administration group to perform risk and business impact evaluation, define interdependencies, identify human and physical assets needed to run your business, determine key network functions and specify acceptable restoration times, qualify colocation centers, set up safe offsite access capability for crucial employees, plan emergency notification systems and assign duties for staff, document a comprehensive recovery and test plan, and train key people to carry your agreed upon solution.

What security support does Progent offer for Linux/UNIX environments?
If you run a multi-platform IT environment that combines Linux/UNIX and Windows technology, Progent offers security consulting by providing a CISSP-certified IT professional to assist your whole enterprise in a broad range of security areas. CISSP Certification recognizes expertise with an international standard for network security. ANSI (American National Standards Institute) has awarded the CISSP credential accreditation in the area of data security under ISO/IEC 17024. Progent can give you access to a CISSP-certified professional to help your organization in a variety security fields such as:

  • Security Administration Procedures
  • Security Architecture and Paradigms
  • Access Control Solutions and Processes
  • Software Development Security
  • Operations Security
  • Site Security
  • Data Encryption
  • Telecommunications, LAN and WAN Security
  • Disaster Recovery Planning
  • Law and Ethics

    Does Progent support Microsoft and Cisco technology exclusively?
    Progent's concentration is Microsoft software and Cisco network technology, but Progent has deep experience in the creation, installation, and integration of cohesive networks that combine products from a variety of popular vendors. Support services offered by Progent include Mac OS X and iPad help, Linux integration, Sun Solaris expertise, iPhone integration, Google Android phone and tablet integration, RIM BlackBerry integration, Citrix Virtualization support, plus consulting for Computer Associates, HP/Compaq, Dell Computers, IBM, Symantec, Trend Micro, VERITAS, and WatchGuard.

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    If your small business is in Citrus Heights, Roseville, Folsom, Rocklin, Auburn, Fair Oaks or anywhere in the Sacramento area and you are in need of technical support, information technology outsourcing, or top-level services from a certified Progent consultant, call 916-910-1200 or visit Contact Progent.

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