What are the benefits of Progent's documentation of support services?
The accumulated service reports created for your company by Progent helps you avoid becoming dependent on a single consultant. Progent's detailed records of billed support makes it possible for one Progent consultant to take up where another ended while eliminating time lost getting familiar with your IT environment. Detailed service reporting also offer your in-house IT staff a greater appreciation of important technical issues concerning your computer system and provide insight about how to anticipate and fix network trouble in the future. For these reasons, Progent's service documentation is an important aspect of Progent's policy of knowledge transfer. Another benefit of Progent's service documentation is that your organization can more easily build up, an in-house IT service staff if and when it becomes economical to do so, or you can move to a different consulting company if you become displeased with Progent's service.

Does Progent offer support for migrating from Microsoft Exchange 5.5 Server to Exchange Server 2007?
Progent's Microsoft Exchange migration support services can help you plan and execute an efficient in-place upgrade strategy that eliminates business disruption, reduces future support requirements, and makes your Exchange Server easy to administer.

How can Progent help UNIX developers?
If you are a UNIX and Linux developer, Progent can show you how to optimize servers and take full advantage of your purchase of non-stop network appliances by designing a virtual infrastructure with products such as VMware. A virtual infrastructure allows UNIX and Linux developers operating in a mostly Windows network to leverage expensive computing hardware by partitioning servers into secure, isolated segments that are convenient to work with and can affordably and safely handle a variety of development platforms including UNIX, Linux and Solaris. Progent's network consultants can help you set up robust physical and virtual network infrastructures that are ideal for developing and validating new applications.

Who founded Progent?
Progent's founder and head of engineering, Les Kent, was the architect for a multi-media networking solution that earned Microsoft's “Best Application of the Year Award.” Mr. Kent is a 25-year computer industry veteran and has been responsible for the creation and implementation of hundreds of innovative business solutions using Microsoft technologies. Mr. Kent founded Progent in order to meet the needs of small organizations who can't justify the cost of supporting and managing a large IT staff but who still require reliable, secure, responsive information networks.

Does Progent offer special IT outsourcing packages for mid-sized businesses?

Progent offers Northern California mid-sized businesses two basic outsourcing service packages built on Microsoft Operations Manager (MOM):

• Managed Network Monitoring Package
• Comprehensive Network Monitoring Package

To see a single-page printable datasheet describing Progent's two Network Monitoring Packages for medium size companies, click:
Network Monitoring Packages 69 Kb PDF file).

Can Progent help with web development?
If you want to revamp your corporate Web site, develop internal Webs for applications such as HR or user training, build a powerful Web presence for a new business, or design powerful, line-0f-business Web solution, Progent can provide talented and experienced Web architects and developers. Progent's consultants can also help you configure and support a safe, robust server and telecom infrastructure that include remote and wireless access, to support your Web applications.

Can Progent help our business relocate our IT infrastructure?
Progent offers a Microsoft-certified IT expert who can help you plan and manage a seamless IT infrastructure relocation to a new facility, including data center design and setup, project management, ISP and telecommunications carrier selection and coordination, and coordinated system upgrades — all with expert support throughout.

Does Progent have a defined methodology for best practices in solving IT problems?
Progent’s staff of Microsoft and Cisco-certified engineers average more than ten years of IT industry experience, in the trenches of business network support, executing a broad range of technical projects for a broad spectrum of clients. Each Progent consultant brings a set of personal methodologies from this extensive industry experience, and these are further enhanced by the company-wide best practices training that Progent instills in its support staff. For larger projects, Progent experts use the Microsoft Solutions Framework (MSF) model for large IT tasks which divides projects into well defined and manageable phases that minimize the chances of a project getting out of control.

My business application needs 24x7 support. Can Progent help?
Progent offers 24x7 in-person computer help and IT outsourcing services in the Bay Area. Progent's 24x7 Network Support Services combine the services of some of the Northern California's most capable Microsoft-certified information technology experts, the latest network management software, and cost-effective service programs to keep your business computer system up and running.

Does Progent offer consulting help for server clustering with Windows 2003 Server?
Progent offers server clustering support to enable your enterprise implement clustered server environments that offer 100% availability, even for normal maintenance operations. This high-availability is feasible because any server in a cluster can be brought down for maintenance work without impacting workers. Server clustering also allows support personnel to install critical security enhancements during regular working hours without affecting user productivity.

Call 916-910-1200 or send email to information@progent.com