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Does Progent support Juniper and NetScreen Products?
Progent's Juniper-certified network engineers can help you to plan and deploy Juniper Firewall/VPN platforms, optimize and support your infrastructure, and upgrade smoothly from outdated devices to current versions. Progent's Junos OS consultants can provide expertise with Juniper's premiere network operating system to help your business to streamline the administration and strengthen the security of your Juniper VPN devices and routers. Progent also has extensive experience maintaining Juniper's NetScreen OS and ScreenOS operating system platforms and can help organizations manage environments that incorporate a combination of Juniper's software platforms.

How can Progent help me integrate Microsoft System Center 2012 R2?
Progent's Microsoft System Center consultants have over a decade of experience configuring, maintaining and troubleshooting the key platforms that make up System Center and can help you to plan, configure, manage, and fix your Microsoft System Center solution to optimize the uptime and performance of your critical IT resources across a mix of Windows and Linux/Unix operating systems and local and Cloud-connected fabric. Progent also can provide System Center 2016 upgrade planning and support to help your organization to transition to the latest edition of Microsoft System Center from an earlier one or from a third-party datacenter management platform to provide the benefits of best-in-class deployment, centralized management, security and compliance, plus datacenter and application performance monitoring.

Does Progent offer support for video conferencing and immersive telepresence?
Progent offers the services of a certified video conferencing consultant with an extensive background deploying technology from the leading video conferencing/telepresence vendors such as Cisco, Polycom, and LifeSize and can help you to plan, install, expand, or maintain a video conferencing solution that preserves your investment and maximizes the strategic value of your information system. Progent also offers the services of network infrastructure engineers able to assist businesses of any size to build and troubleshoot a network that provides the speed, reliability, security, and scalability required to accommodate your telepresence environment.

Does Progent offer network monitoring support?
Progent provides a selection of Network Support Packages built around the advanced problem solving abilities of Microsoft System Center Operations Manager, a cutting-edge server management software solution that tracks the availability, speed and protection of your IT network and detects anomalies before they can disrupt your system. To give you additional insight concerning the performance and stability of your network infrastructure, Progent can help you deploy and operate popular network monitoring tools powered by Linux.

Can Progent help me replace my old voice mail system with Exchange 2010?
Improvements in Exchange Server 2010 for digital voice messaging include voice-to-text translation for quickly searching your stored voice mail rather than listening to each call, automatic attendants to answer callers and help them to work through your voice messaging system, rules-based call answering procedures to transfer or filter calls depending on ID or contact information, and text messaging notifications about unanswered voice calls or voice mail. Progent's Microsoft Exchange 2010 professionals can help your company to evaluate the business benefits and engineering risks of swapping your current voice mail solution with a telephony environment powered by Microsoft Exchange 2010, plan and install Exchange 2010 with unified messaging functionality, and provide continuing online consulting help and management services to accelerate your payback for integrating Exchange 2010's voice messaging technology.

Does Progent offer a secure data backup service for small businesses?
ProSight Data Protection Services from Progent offer small and medium-sized businesses an affordable end-to-end solution for secure backup/disaster recovery. For a low monthly cost, ProSight DPS automates your backup processes and enables fast recovery of critical files, apps and virtual machines that have become unavailable or damaged as a result of hardware breakdowns, software bugs, disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can provide world-class expertise to set up ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, PCI and Safe Harbor and, when necessary, can assist you to recover your business-critical data. Find out more about ProSight Data Protection Services Managed Backup.

We need fault-tolerant interoffice connectivity. Can Progent help?
Progent offers interoffice access consulting to help you design and implement high-availability infrastructure for WAN connectivity. Progentís Cisco-certified CCIE engineers can plan and deploy high-availability Inter-office connections supported by zero-downtime EIGRP routers or non-stop OSPF configurations of Cisco routers. Progent can show you how multi-path connections and transparent fail-over offers affordable 24x7 interoffice networking.

Does Progent support Firewall and VPN technology from vendors other than Microsoft and Cisco?
In addition to supporting a diverse range of security technologies from Microsoft and Cisco, Progent offers organizations expert consulting for solutions from other major firewall vendors including Checkpoint Software, WatchGuard, Juniper Networks, SonicWALL, and Symantec-Raptor. Progent can help you create a detailed security plan and choose appropriate products from multiple suppliers to achieve your security goals while staying within your spending restraints.

Can Progent help us set up and maintain Cisco Unity Connection or Unity Express (CUE)?
Cisco Unity Connection, an integrated extension of Unified Communications Manager (CUCM), is a converged voicemail system that accelerates collaboration by providing flexible set of options for retrieving calls and messages within a framework that is simple to deploy and maintain. Unity Connection lets you read and manage voicemail from your email inbox, web browser, Cisco Jabber messaging integration platform, a Cisco Unified IP endpoint, a smartphone, or an iPad or tablet. Unity Express (CUE), offered in select Cisco Integrated Services routers, offers cost-effective voicemail, integrated messaging, interactive voice response, and greeting functions for small to mid-size businesses (SMBs) and corporate branch offices with as many as 500 workers. Progent's Cisco-certified CCIE consultants can provide Unity Connection and Unity Express (CUE) configuration and troubleshooting support to ensure that your voice messaging solution gives you maximum competitive advantage.

Does Progent have a defined methodology for best practices in solving IT problems?
Progentís team of Microsoft and Cisco-qualified consultants have extensive information technology industry backgrounds, in the trenches of business network support, performing a wide variety of technical projects for a diverse assortment of customers. Each Progent expert brings a set of personal best practices from this broad industry background, and these are further enhanced by the company-wide leading practices training that Progent instills in its consulting team. For larger projects, Progent consultants follow the Microsoft Solutions Framework structure for task management which breaks projects down into well defined and manageable components that reduce the possibility of a project spinning out of control.

How can Progent help us integrate our business software with Amazon Marketplace Web Service?
Amazon Marketplace Web Service is a collection of APIs that allows Amazon sellers to improve the efficiency of their business processes by automating key sales activities such as listings, orders, payments, fulfillment, and reports. By leveraging Amazon's extensive online ecosystem and automating their sales, merchants can expand their reach, reduce their cost of sales, accelerate response time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can work with your development team and provide programming, workflow integration, project management support, and training to help you cut development time and get to market quickly.

How do Progent's consultants implement knowledge transfer to my in-house IT staff?
Progent's knowledge transfer services include one-on-one training created for clients who desire to increase their knowledge of mainstream office productivity software and network technology. Find out more about Progent's Office Word and Office 365 Word training, Microsoft Excel and Microsoft Office 365 Excel training and consulting, Microsoft Project training, and seminars on Apple Mac OS X application software. Progent also offers interactive online webinar education classes. Virtual online webinars offer a versatile and low-cost way for training your IT staff to operate a wide selection of key software products.

Progent also offers detailed documentation for all delivered services. These in-depth service reports offer your internal IT staff a convenient and useful history of key technical issues concerning your IT system and can provide insight on how to anticipate and resolve problems to come.

How can Progent help us with our hybrid cloud solution?
Progent's hybrid cloud solutions consultantsoffer expert online consulting services to assist companies of any size to connect their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can help your it team to plan and administer hybrid environments that can include Windows and Linux operating systems and apps in hybrid topologies that utilize local resources as well as public cloud services. To assist you to incorporate cloud services with physical datacenters, Progent offers a range of cloud integration services that include Office 365 integration solutions with on-premises Exchange, Microsoft Azure enterprise hybrid cloud design and integration consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service (WMS) development and debugging.



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If your small business is in Citrus Heights, Roseville, Folsom, Rocklin, Auburn, Fair Oaks or anywhere in the Sacramento area and you need computer support, information technology outsourcing, or high-level expertise from a Microsoft or Cisco certified professional, call 916-910-1200 or visit Contact Progent.
















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