Onsite Service Available in Citrus Heights, Roseville, Folsom, Rocklin, Auburn, Fair Oaks

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Does Progent offer special IT outsourcing packages for mid-sized businesses?
Progent offers medium size organizations in the San Francisco Bay Area and in major cities across the United States two basic outsourcing support packages built on Operations Manager:
  • Managed Network Monitoring Package
  • Comprehensive Network Monitoring Package

    To download a single-page printable datasheet summarizing Progent's Network Monitoring Service Packages for mid-sized organizations, click:Network Monitoring Packages.

    What are the advantages of being a Microsoft Gold Certified Partner?
    Because Progent is a Microsoft Gold Partner, each Progent MCSE support specialist and network consultant can utilize the technical and educational tools necessary to provide the best computer help available. Progent offers world-class expertise in the architecture, implementation and troubleshooting of Microsoft-based information network solutions. Progent's Microsoft-certified consultants offer Active Directory expertise, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting, Exchange Server 2010 management, Microsoft Exchange 2003 upgrade help, Windows Server 2016 hybrid integration, Windows Server 2012 R2 planning and deployment, Microsoft Windows Server 2008 consulting, plus Windows 10 planning and migration support, Windows 8.1 integration, Microsoft Windows 7 support, Microsoft Office support and training, and Microsoft Dynamics GP customization.

    How Can Progent help us integrate NetApp's MetroCluster zero-data-loss disaster recovery platform?
    NetApp MetroCluster is a disaster recovery platform that uses failover storage clustering with replication to deliver rapid, zero data loss disaster recovery between datacenters that are up to 185 miles apart. Progent offers the skills of a NetApp MetroCluster consultant who can help you to plan, configure, administer, upgrade, test and troubleshoot a disaster recovery system based on NetApp MetroCluster. Progent can help you to select a topology for your MetroCluster environment that meets your functional needs and IT budget. Progent can make sure you adhere to best practices for installing your MetroCluster environment by providing help with tasks such as assigning shelf IDs, determining aggregate layout, setting up FlexVol volumes, setting up Data ONTAP configuration replication service, provisioning switches, implementing a tiebreaker mechanism, setting up a TCP/IP configuration replication network, and testing your disaster recovery solution to prove compliance with industry standards and government mandates.

    Can Progent help us keep our Cisco IOS software up to date?
    If your network includes Cisco appliances, you may be running an old release of Cisco IOS, the control software powering almost all Cisco router and the latest switches from Cisco. Cisco often publishes updates to IOS to fix bugs, shore up security weaknesses, or add features. However, updating IOS or other Cisco operating systems can be a challenge, depending upon your Cisco appliance and your network environment. As an example, there could be limitations of local Flash storage that could cause a new software release to operate improperly. Progent's Cisco CCIE-certified consultants offer a wide selection of support services related to upgrading Cisco IOS software or any Cisco software platform such as CatOS or CallManager. Progent's consultants can perform audits of your router software, recommend appropriate upgrades, provision Cisco appliances, transfer images, configure and test your update, optimize throughput, troubleshoot issues, and train your network support managers how to take advantage of any significant new functions.

    What services are offered by Progent for migrating to Exchange 2016?
    Progent's certified MS Exchange Server 2016 consultants can help your business in all facets of your migration to Microsoft Exchange 2016 including designing high availability (HA) infrastructure for a local, Microsoft cloud connected or hybrid environment; CAL licensing compliance for Exchange Server and Windows Server 2012 R2; moving mailboxes; Hyper-V virtualization design; determining mass storage requirements for your virtual machines, databases and logs; setting up hardware load balancing for high-availability CAS services; designing, setting up and validating Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; updating the firewall; creating SSL certs; performing client integration with Office 2010 or greater or Office 365; and setting up Outlook on the web (formerly Outlook Web App).

    Does Progent offer support for Microsoft Dynamics GP 2015 R2?
    Microsoft Dynamics GP 2015 R2 introduces a revamped design that enhances cloud integration, works with popular handheld devices, permits single sign-on with Azure Active Directory, and tightens security and compliance. Progent's certified Dynamics GP 2015 R2 consultants and developers have the broad knowledge and experience to address the many IT and business issues associated with upgrading to Microsoft Dynamics GP 2015 R2 and can assist you to perform an efficient migration that will optimize the return on your investment in this powerful platform.

    Can Progent help with setting up and using Microsoft Project?
    Progent's Microsoft Project experts offer advanced support in deploying and using Microsoft Project Server and Microsoft Project Online and can deliver a wide range of cost-effective remote support services following leading practices to help organizations of all sizes to receive all the benefits of this powerful platform. Services offered by Progent include project planning, installation and migration, strategies for safe file and status sharing among onsite and remote or mobile users, network infrastructure optimization, and customized webinar training classes.

    Does Progent have a defined methodology for best practices in solving IT problems?
    Progentís team of Microsoft and Cisco-qualified engineers have extensive IT industry experience, in the trenches of IT support, performing a multitude of networking projects for a diverse selection of customers. Each Progent expert brings a set of personal methodologies from this broad industry experience, and these are further improved by the company-wide best practices training that Progent instills in its engineering group. For larger projects, Progent consulting staff employ the Microsoft Solutions Framework (MSF) structure for task management which breaks projects down into discrete and manageable phases that reduce the risk of a project spinning out of control.

    Does Progent support Microsoft and Cisco technology exclusively?
    Progent's concentration is Microsoft software and Cisco network technology, but Progent has extensive experience in the design, installation, and integration of cohesive networks that combine technology from multiple top vendors. Services available from Progent include Mac OS X and iPad consulting, Linux support, Sun Solaris expertise, Apple iPhone integration, Google Android smartphone integration, RIM BlackBerry management and integration, Citrix consulting, plus technical services for Computer Associates, HP/Compaq, Dell Computers, IBM, Symantec, Trend Micro, VERITAS, and WatchGuard.

    How can Progent help us with our hybrid cloud solution?
    Progent's hybrid cloud solutions consultantscan provide advanced remote consulting support to assist companies of any size to connect their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist you to design and manage cost-effective hybrid ecosystems that can include Windows and Linux systems and applications in hybrid architectures that combine local IT assets along with public cloud services. To help you to integrate cloud services with physical datacenters, Progent offers a variety of public cloud integration support services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud design and deployment consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) development and debugging.

    Can Progent help us move our data center to a colocation facility?
    There are several hundred enterprise-class colocation centers in Northern California and major cities throughout the United States, and Progent's Internet data center consulting experts can enhance your network's redundancy and performance by helping you choose a colo site that addresses the particular requirements of your enterprise such as geographic location, space, connectivity, affordability, and value-added features and services. Progentís data center support services are intended for businesses with equipment housed at collocation hosting facilities and requiring on-demand on-site help at the colo facility plus online help from Microsoft and Cisco qualified professionals. Progent provides a selection of collocation center support services such as network architecture analysis, Windows and UNIX server installation and maintenance, tech support for server and telecommunications networking, development and deployment of non-stop systems, defining and deploying layered security defenses, firewall configuration and support, designing load balancing solutions, and planning fault tolerant server cluster configurations.

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    If your small business is in Citrus Heights, Roseville, Folsom, Rocklin, Auburn, Fair Oaks or anywhere in the Sacramento area and you need computer help, IT outsourcing, or advanced expertise from a certified Progent engineer, call 916-910-1200 or visit Contact Progent.

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