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How do Progent's consultants implement knowledge transfer to my in-house IT staff?
Progent's knowledge transfer services include individualized training created for individuals who need to expand their understanding of mainstream office productivity applications and network technology. Read more about Progent's Microsoft Office Word and Microsoft Office 365 Word custom training, MS Office Excel and MS Office 365 Excel training and programming help, Microsoft Project training, and seminars on Apple Mac OS X applications. In addition, Progent offers interactive online webinar training seminars. Virtual interactive webinars provide a versatile and low-cost way for training your IT staff to operate a broad selection of key applications.

Progent also provides detailed documentation for all delivered services. These in-depth service reports provide your in-house IT staff a concise and useful history of key technical issues concerning your IT system and can shed light on how to prepare for and solve problems to come.

What services are offered by Progent for migrating to Exchange 2016?
Progent's MS Exchange Server 2016 consultants can assist your business in all facets of your migration to Exchange Server 2016 such as designing high availability architecture for an on-premises, Microsoft cloud connected or hybrid environment; server and CAL licensing compliance for Exchange Server and Windows Server 2012 R2+; moving mailboxes; Hyper-V virtualization strategy; determining mass storage requirements for your virtual machines (VMs), mailbox databases and log files; setting up hardware load balancing for high-availability client access services; planning, configuring and validating Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; preparing the firewall; resolving SSL issues; providing client integration with Office desktop or Microsoft Office 365; and setting up Outlook on the web.

Can Progent integrate System Center Data Protection Manager to help with disaster recovery?
Progent's disaster recovery consultants can help you create continuation of business plans, design a fault-tolerant network infrastructure, and run useful test exercises. Progent's certified System Center Data Protection Manager (SCDPM) consultants can help your company to configure a Microsoft Data Protection Manager-powered recovery system, comprehensively validate your SCDPM system, train your administrative staff or local consultants how to maintain Microsoft System Center Data Protection Manager, or handle extensive information technology outsourcing services such as off-site hosting of System Center Data Protection Manager servers in Progent's secure data center.

How can Progent help improve the fault tolerance of my network?
Progent's fault-tolerant IT support professionals can show you how to create a sensible, fault-tolerant business information system that deals with important issues covering a wide array of system infrastructure technologies and processes such as zero-downtime Internet access, server and storage clustering, server and router load balancing, Data Center solutions, interoffice connectivity, and business continuity planning.

How can Progent help our business evaluate and install Windows Server 2012 R2?
Progent's certified Windows Server 2012 R2 experts can assist you to evaluate the advantages of Windows Server 2012 for your company, create pilot systems and migration strategies, optimize your infrastructure for local, multi-location, Cloud-based, and partial-Cloud datacenters, educate your IT support, team, create a corporate-wide security strategy, streamline IT management, help with application development, and generate and validate a DR/BC plan.

How can Progent help large enterprises?
Progent's certified consultants can assist enterprises to design, execute, and manage major rollouts of vital Microsoft, Cisco, and Oracle RDBMS platforms by providing support services such as Active Directory (AD) expertise, MS Exchange Server 2016 upgrade support, Microsoft Exchange 2013 Server consulting, SQL Server programming, Cisco network infrastructure design, Oracle DBA and development services, MySQL consulting, and project management support. Progent has worked with some of the world's largest companies to integrate crucial information technology solutions based on Microsoft technology and can offer transparent branch office support for large companies with branch offices in Northern California or in major cities through the United States.

What services are available from Progent for Microsoft Office Word and Office 365 Word?
Progent's certified Office Word and Office 365 Word consultants offer a wide range of affordable online support services to help your organization to maintain your current Microsoft Office Word solution or assist you to upgrade to a current release of Office Word. Support offered by Progent's Word experts include VBA software development, identifying and resolving compatibility issues between various versions of Office Word, interfacing Office Word with different Microsoft Office apps such as Excel and Outlook or with third-party data sources and plug-ins,network optimization for dependable. reliable cloud connectivity, security support, and smart phone and tablet synchronization, and online Office Word and Office 365 Word training customized for individuals or groups.

Does Progent offer support for Microsoft Dynamics GP 2015 R2?
Dynamics GP 2015 R2 (formerly Great Plains) features a new architecture that enhances cloud integration, supports the most popular handheld devices, permits one-time login with Azure Active Directory, and strengthens security and compliance. Progent's experienced Dynamics GP 2015 R2 consultants and developers offer the depth and breadth of technical skills and experience to address the critical technical and business challenges associated with deploying and managing Microsoft Dynamics GP 2015 R2 and can help you to carry out an efficient migration that will maximize the return on your investment in this powerful platform.

Can Progent help integrate Linux/UNIX and Windows environments?
Progent can show you how to configure Microsoft Windows Services for UNIX (SFU) to achieve coexistence between Windows and UNIX environments. SFU provides interoperability between Windows Server 2003 and various types of UNIX including Solaris 7 and 8, HP-UX 11i, AIX 5L 5.2, and Red Hat Linux 8.0. Windows Services for UNIX permits you to share Windows folders over NFS and the latest authentication in native Windows Server Active Directory environments. SFU's Interix component includes a complete set of UNIX utilities and shells, support for a single rooted file system, and a software development kit for migrating programs.

Does Progent offer project management services?
For enterprise customers looking for high-level project management support, Progent offers the services of veteran IT experts with decades of experience in IT management, program development, and business process engineering for organizations from Big 4 companies to dot-com startups to government agencies. These proven IT managers can provide project management expertise to help businesses to follow best practices to make sure major projects are successfully completed on time and within budget.

Can Progent help us select an Internet connectivity solutiuon that makes sense for our business?
Progent offers access to the affordable support of online Internet connectivity experts to assist your organization to evaluate or enhance your ISP services so your Internet access solution matches your business needs. Support services provided by Progent's engineers include evaluation of your existing bandwidth use, carrier and plan comparison and selection, network provisioning, and overseeing a seamless move to a new carrier and/or service arrangement. Network provisioning can include enhancing current routers and switches and configuring new ones, implementing firewalls, and upgrading fault-tolerant Border Gateway Protocol configurations. Progent's ISP, telecommunication carrier and data center vendor relationships includes AT&T, Cable & Wireless, Cogent Communications, Covad, EarthLink, Global Crossing, Level 3 Communications, Qwest Communications, Savvis, Sprint, TW Telecom, Verio, and XO Communications.

Does Progent offer desktop support services?
Progent can deliver a broad range of cost-effective consulting and support services to help you company to deploy, configure, troubleshoot, and manage workstations and notebooks based on Microsoft Windows, Apple OS X Lion, or popular versions of Linux. Progent's desktop PC consulting services include Windows 10 planning and migration consulting, Microsoft Windows 8.1 expertise, Windows 7 technical support, MS Office integration, and 64-bit computing expertise.

Can Progent help us move our data center to a colocation facility?
There are several hundred enterprise-class Internet Data Centers in Northern California and larger metropolitan areas throughout the U.S., and Progent's Internet data center support group can enhance your systemís reliability and performance by helping you select a colo facility that addresses the specific requirements of your organization such as geographic proximity, space, connectivity, budget, and value-added features and services. Progentís colocation center support services are designed for businesses with equipment located at collocation hosting sites and in need of timely on-premises service at the colo facility as well as remote help from Microsoft and Cisco certified professionals. Progent provides a selection of colocation center consulting services including network topology analysis, Windows and UNIX server integration and maintenance, troubleshooting for server and communications networking, design and installation of non-stop systems, defining and deploying layered security structures, firewall integration and support, configuring load balancing environments, and creating fault tolerant server and storage clustering configurations.

What security support does Progent offer for Linux/UNIX environments?
If you run a multi-OS business network with Linux/UNIX and Microsoft technology, Progent offers security consulting by providing a CISSP-certified network expert to help your entire enterprise in a broad range of security areas. CISSP Certification denotes expertise with a worldwide standard for network security. ANSI (American National Standards Institute) has granted the CISSP credential accreditation in the area of information security under ISO/IEC 17024. Progent can provide a CISSP-certified professional to help your organization in a broad range of security areas such as:

  • Security Management Practices
  • Security Infrastructure and Paradigms
  • Access Control Systems and Methodology
  • Software Development Security
  • Process Security
  • Site Security
  • Cryptography
  • Telecom, Network and Internet Security
  • Business Continuity Planning
  • Law, Investigation, and Ethics

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    If your small business is in Citrus Heights, Roseville, Folsom, Rocklin, Auburn, Fair Oaks or anywhere in the Sacramento area and you need computer help, IT outsourcing, or high-level expertise from a certified Progent professional, call 916-910-1200 or visit Contact Progent.

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