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Does Progent support Microsoft Internet Information Services (IIS) for web hosting and development?
Internet Information Services (IIS) 7.5, Which is included with all releases of Windows Server 2008 R2, is an advanced server role for web site hosting and web application development. The latest release offers enhanced security, reliability, expandability, and troubleshooting while delivering major improvements in automated and remote administration. Many popular extensions to Internet Information Services have been integrated into the 7.5 release such as the rules-based Request Filter Module (previously called URL Scan), which can prevent dangerous HTTP requests from being run by web software. Progent's Internet Information Services experts can help your company to deploy IIS 7.5 and the recent extensions to IIS Manager such as the GUI for controlling FastCGI programs.

Can Progent help us with desktop and mobile device configuration management?
Progent offer Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to consolidate and simplify the management of your desktops and Cloud-connected mobile devices. Progent can help you to migrate smoothly to Configuration Manager 2012 from an older device and application management solution or help you to enhance your existing SCCM 2012 environment to support your evolving IT needs.

What VMware virtualization products are supported by Progent?
Progent can provide the support of a certified VMware VCDX expert to help your organization design, configure, administer and troubleshoot VMware vSphere and vCloud-based virtualization ecosystem for on-premises datacenters, cloud environments, or hybrid cloud systems. Progent's VMware vSphere consulting team offer advanced expertise for deploying and integrating VMware Site Recovery Manager and VMware's NSX virtual network system for disaster recovery. Progent offers extensive understanding of VMware vCloud Director, vRealize Automation, vRealize Orchestrator and vCloud used for administering private and public cloud and hybrid cloud solutions that provide high availability, fault tolerance, and disaster recovery.

Does Progent offer special IT outsourcing packages for mid-sized businesses?
Progent offers medium size businesses in the San Francisco Bay Area and in major cities across the S. two basic outsourcing support packages based on Operations Manager:

  • Managed Network Monitoring Package
  • Comprehensive Network Monitoring Package

    To see a single-page printable spec sheet describing Progent's two Network Monitoring Packages for medium size companies, click:Network Monitoring Packages.

    Does Progent offer desktop support services?
    Progent can deliver a broad range of cost-effective consulting and support services to assist your company to deploy, configure, repair, and administer desktop PCs and laptops based on Microsoft Windows, Apple OS X Lion, or various editions of Linux. Progent's desktop support services include Windows 10 planning and migration assistance, Microsoft Windows 8.1 consulting expertise, Microsoft Windows 7 maintenance, Microsoft Office and Office 365 integration, and 64-bit operating system upgrades.

    How can Progent help our company to use System Center 2016 to manage our hybrid cloud environment?
    Microsoft System Center 2016 provides important improvements for managing hybrid cloud environments through comprehensive integration with Windows Server 2016, Windows 10 clients; seamless integration of mixed-OS environments that include various Linux distributions, Hyper-V and VMware; and expanded public and private cloud support such as tighter integration with Intune for Apple iPhone and Android smartphone administration plus native integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants can provide world-class online and on-premises support for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager. Progent can help you to design and install a new implementation of System Center 2016, expand or tune an existing one, migrate smoothly from a prior release of System Center, or troubleshoot your System Center environment.

    Which ERP and MRP programs are supported by Progent?
    Progent provides ERP and MRP help for a range of solutions including:

  • Microsoft Dynamics AX ERP Software (formerly Axapta)
  • Microsoft Dynamics GP Accounting Software (formerly Microsoft Great Plains)
  • Microsoft Dynamics NAV Business Management Software (formerly Microsoft Navision)
  • Microsoft Dynamics SL 6.5 Business Accounting Software (formerly Microsoft Solomon)
  • Microsoft Dynamics RMS (Retail Management System)
  • Macola ERP by Exact Software
  • MAS 90 ERP by Sage Software
  • QuickBooks Accounting Software by Intuit

    Can Progent help us use Cisco CUBE technology to set up SIP PSTN trunks?
    Progent's Cisco CCIE-certified SIP infrastructure experts and CUBE configuration experts can assist you to plan, deploy, maintain, debug and enhance Cisco's SIP (Session Initiation Protocol) connectivity solutions and Cisco's CUBE-based IP PSTN trunks. Progent offers affordable online or onsite expertise to assist you to move efficiently to a productive unified communications environment that offers fast return on investment. Progent's Gold-certified Microsoft unified communications consultants can help you to configure connections between Cisco's CUBE SBC and Microsoft's VoIP and IP video applications such as Skype for Business and Lync Server for access to a SIP PSTN trunk.

    Where can I review testimonials from Progent's customers?
    Progent has provided online or onsite technical consulting help to businesses in every state in the U.S. Many of these customers have indicated their appreciation to Progent through testimonials to the quality of Progent's service personnel. Check out Progent's client testimonials to learn what they say about the quality of Progent's network support services.

    How Can Progent help us with SQL Server 2014?
    SQL Server 2014 incorporates significant enhancements in key areas including performance, availability, compliance, and cloud readiness. Microsoft SQL Server 2014 is the first version of Microsoft SQL Server that incorporates in-memory technology that works transparently across all types of applications including Online Transaction Processing, data warehousing, and business analytics (BI). Progent's Microsoft Gold-certified SQL Server 2014 consultants can provide cost-effective remote and onsite services such as system design, configuration, management, troubleshooting, and application development services to help businesses of any size to achieve maximum business value from their SQL Server 2014 deployment. If you are already running Microsoft SQL Server 2014, Progent can help your company to carry out a smooth transition to Microsoft SQL Server 2016.

    Does Progent have a defined methodology for best practices in solving IT problems?
    Progentís staff of Microsoft and Cisco-certified consultants have extensive information technology industry backgrounds, on the front lines of IT support, performing a multitude of technical projects for a diverse assortment of clients. Each Progent expert brings a proven set of personal best practices from this extensive industry background, and these are further improved by the corporate-wide leading practices training that Progent teaches its support team. For larger engagements, Progent consultants employ the Microsoft Solutions Framework (MSF) model for task management which divides projects into well defined and manageable sections that decrease the possibility of a project getting out of control.

    Can Progent help us keep our Cisco IOS software up to date?
    If your network incorporates Cisco appliances, you may be using an old release of IOS, the operating system powering almost all Cisco router and the latest switches from Cisco. Cisco frequently provides upgrades to IOS to correct problems, shore up security gaps, or add functionality. However, updating Cisco IOS or other Cisco operating systems can be a challenge, depending on your Cisco equipment and your network infrastructure. For example, there may be limitations of local RAM that could cause a new software version to execute improperly. Progent's Cisco CCIE-certified consultants can provide a broad variety of services associated with updating Cisco IOS or any Cisco OS like IOS EX or IOS XR. Progent's consultants can run audits of your Cisco software, recommend sensible updates, prepare Cisco devices, transfer images, configure and test your update, optimize performance, resolve problems, and train your network support staff how to take advantage of all important new functions.

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    If your small business is in Citrus Heights, Roseville, Folsom, Rocklin, Auburn, Fair Oaks or anywhere in the Sacramento area and you are looking for technical assistance, information technology outsourcing, or top-level services from a certified Progent professional, call 916-910-1200 or visit Contact Progent.

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