California Central Valley
Citrus Heights, Fair Oaks, Roseville:

Does Progent offer help with specific Apple Mac applications?
Progent's consultants for Mac technology can support the creative sides of Apple macOS and OS X systems by providing consulting services and knowledge transfer in images, audio, and video. Progent's experts can provide help in a range of Apple macOS and OS X desktop programs such as Photoshop, Illustrator, Logic Pro, Digidesign Pro Tools, Apple Final Cut Pro, and Adobe After Effects. Progent can also help you with specific areas such as digitizing audio or video or setting up a video post production lab.

What is Progent's response time for providing online technical support?
Progent's Technical Response Center (TRC) is committed to delivering the highest level of remote network support services possible for emergency and non-critical problems. For urgent problems that affect many users, crucial people, or a mission-critical program, the Technical Response Center will respond in less than an hour. For non-critical issues, the TRC will in less than two hours. In all cases, your trouble ticket will be created promptly and accurately, You will receive an acknowledgement from the ticketing system, and the TRC will check with you on each corrected issue to make sure you are comfortable with the results and ready to close out the ticket. Find out more about Progent's Technical Response Center Customer Commitment.

Can Progent help me build a secure Wi-Fi network that covers all my facilities?
Progent’s Wireless Site Survey helps you to plan and install a 802.11a/b/g/n or 802.11ac (Wi-Fi) wireless LAN adapted to your environment, offering you a wireless solution that delivers the coverage, performance, capacity, Quality of Service, data protection, and roaming ability your company needs. Progent's Wireless Site Survey services are available either as an economical remote service or as a more comprehensive onsite service. Progent’s onsite survey features physical inspection, spectrum and security audits of your existing wireless network, analysis of your site's floor plans, measuring for RF interference, signal propagation modeling, selection of the best locations for client-requested Wireless Access Points such as Aironet APs, Cisco Meraki cloud-managed APs and Apple AirPort devices, and a comprehensive document defining the new WLAN.

Where can I review testimonials from Progent's customers?
Progent has delivered remote or on-premises network consulting help to organizations in each state in the United States. Many of these clients have indicated their appreciation to Progent through testimonials to the excellence of Progent's support staff. Take a look at Progent's client testimonials to see what people say concerning the quality of Progent's network support services.

How can Progent help us with our hybrid cloud solution?
Progent's hybrid cloud solutions consultants offer advanced remote consulting support to help companies of all sizes to connect their information networks with popular public clouds such as Microsoft Azure and Amazon Web Services (AWS). Progent can help your it team to plan and manage cost-effective hybrid environments that can include Windows and Linux operating systems and applications in hybrid topologies that utilize physical IT assets along with public cloud services. To help you to incorporate cloud services with physical datacenters, Progent offers a range of cloud integration support services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure enterprise hybrid cloud design and deployment services, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service development and debugging.

Does Progent support Firewall and VPN technology from vendors other than Microsoft and Cisco?
In addition to supporting a broad range of security solutions from Microsoft and Cisco, Progent offers small and mid-size businesses expert consulting for products from other major VPN suppliers including Checkpoint Software, WatchGuard, Juniper-Netscreen, SonicWALL, and Symantec-Raptor. Progent can help you create a detailed security strategy and choose appropriate products from multiple vendors to support your security objectives while sticking within your spending limits.

What web development services are available from Progent?
If you want to redo your corporate web site, build in-house sites for applications such as HR or worker training, establish a successful web presence for a new company, or put together enterprise-class, database driven e-commerce solutions, Progent can provide talented and seasoned web designers and developers. Web site custom software development services offered by Progent's Applications Specialists Team include web design, web project management, Microsoft ASP and .NET programming, and graphics design and creation. Progent's certified SQL Server developers, Oracle developers and DBAs, MySQL database consultants, and Microsoft Office Access application developers can assist you to plan, build, and support data-powered web sites. Progent's experts can also help you construct and manage a secure, robust server and communications network including wireless connectivity, to support your web platforms.

Does Progent offer an easy and affordable way for small businesses to evaluate their network security?
Progent offers two ultra-affordable service packages intended to allow small businesses to receive an impartial network security assessment from a qualified security engineer. With Progent's External Security Inventory Scan, a security engineer administers a comprehensive test of your network from outside your firewalled perimeter to determine possible risks in the security profile you present to the outside world. With Progent's Internal Network Security Inventory Checkup, a certified security professional executes a system scan from a secure machine within your company firewall to uncover vulnerabilities to inside assaults. Both security inventory packages are configured and executed from a secured external location.

What are the most popular consulting services available from Progent for large enterprises?
Progent's popular enterprise consulting services include:

• Planning, testing, deploying and managing Microsoft-based IT solutions by providing services including complicated Active Directory installations, MS Exchange 2016 migration, Microsoft Exchange 2013 integration, Microsoft System Center 2016 Configuration Manager cloud integration, System Center 2012 Configuration Manager (SCCM 2012) setup, and MS SQL Server integration
• Setting up and supporting network and server monitoring solutions including Microsoft System Center Operations Manager
• For companies looking for assistance with Windows Server 2016 hybrid integration, migrating to Windows Server 2012 R2 or migrating to Microsoft Exchange 2016, Progent can assist with project management and can also provide temporary personnel to help with roll-outs at locations in Northern California and larger cities across the U.S.
• Access to Cisco-certified CCIE network diagnostics engineers to resolve challenging network problems affecting the availability or functionality of multi-vendor networks
• Veteran project managers to assist customers to follow best practices to make sure major projects are successfully completed on schedule and within budget
• Continuity planning expertise to prepare for a catastrophic disruption by addressing not only information network recovery but also operational logistics such as notification solutions, temporary work areas, alternative vehicles, and mandated reporting
• Expertise in helping enterprises establish a far reaching security strategy that includes the latest technology from Microsoft and Cisco and conforms to industry best practices
• Network security inventory service bundles to provide an independent and comprehensive network security evaluation from a team of certified security engineers