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Does Progent offer consulting services for Windows Server Essentials?
Windows Server 2012 R2 Essentials is an affordable, entry-level operating system that allows small businesses to make the move from the older stand-alone on-premises datacenter to the contemporary hybrid computing paradigm that includes on-premises and virtualized cloud-hosted software and infrastructure. Progent's certified Windows Server 2012 R2 Essentials consultants offer budget-friendly online consulting and technical support services for Windows Server Essentials. Progent can assist you to assess the potential productivity and cost benefits of moving to WS 2012 R2 and adopting a hybrid local/cloud-based model for your network environment. Progent offers full-service project management support to help you design and carry out a smooth move to Microsoft Windows Server 2012 R2 Essentials, Office 365, and other Azure Cloud platforms and services. Progent also offers ongoing consulting, troubleshooting, and customized training.

Can Progent provide certified expertise for information assurance and SIEM solutions?
Global Information Assurance Certification was founded in 1999 to certify the knowledge of computer security professionals. GIAC certifications are recognized by businesses and institutions throughout the world including and the U.S. National Security Agency. Progent's GIAC-certified information assurance consultants offer help with all of the network security services addressed within the GIAC certification such as auditing network vulnerability, event handling, traffic analysis, web services security and SIEM solutions for compliance with regulatory requirements for promptly reporting security events.

What Microsoft financial reporting applications can Progent help customize?
Progent's Experts Team provides in-depth consulting expertise in crucial application areas, allowing you to tailor responsive, affordable and highly functional IT solutions that address the unique needs of your business. Progent's software application developers can assist your business to customize Microsoft's major eCommerce-capable offerings including:

  • Microsoft Dynamics AX ERP Software (formerly Axapta)
  • Microsoft Dynamics GP Business Accounting Software (formerly Great Plains)
  • Microsoft Dynamics NAV Software (formerly Navision)
  • Microsoft Dynamics SL Accounting Software (formerly Microsoft Solomon)
  • Microsoft Dynamics RMS

    Can Progent help me integrate and manage iPhones connected to our network?
    Progent's iPhone and iPad integration consultants offer affordable remote assistance to help your business to design, configure, and troubleshoot any aspect of your iPhone and Windows integration solution and is available for quick jobs to help you through occasional technical bottlenecks or major engagements to help you complete large-scale initiatives on time and within budget. Progent has experience in on-premises, cloud-based, or hybrid networks and can help you create or support a highly available, protected and efficient network infrastructure that aligns with your computing model. Progent can also provide remote or on-premises training to show you how to manage and use your iOS devices in a safe, team-oriented environment that optimizes the strategic value of your IT system.

    Can Progent help with setting up and using Microsoft Project?
    Progent's Microsoft Project Server and Project Online experts can provide in-depth support in deploying and using all editions of Microsoft Project and can provide a broad range of affordable remote support services based on industry leading practices to help organizations of any size to receive all the advantages of this powerful platform. Consulting support offered by Progent include solution planning, installation and upgrades, strategies for safe file and status sharing among local and remote or mobile users, network optimization, and customized webinar training classes.

    Can Progent help us automate network infrastructure mapping and management?
    Progentís ProSight WAN Watch infrastructure management service makes it simple and affordable for small and mid-sized businesses to diagram, monitor, optimize and debug their connectivity hardware such as routers and switches, firewalls, and wireless controllers plus servers, printers, endpoints and other networked devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always updated, copies and manages the configuration of almost all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating complex management activities, WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, locating appliances that require important software patches, or identifying the cause of performance problems. Learn more about Progent's entire ProSight suite of low-cost outsourced network management services for small and medium-size businesses.

    Can Progent help design a fault-tolerant load balancing solution?
    Load balancing of multiple servers enhances performance and offers fault tolerance by side stepping failed servers in a load-balanced farm. Progent's load balancing consulting services address a wide assortment of fault-tolerant load balancing technologies such as system load balancing, load balanced application software, LAN/WAN backbone routing, and content delivery technology such as F5 Networks 3DNS. Fault tolerant load balancing providers for which Progent offers consulting services include Windows Server 2008 R2 Network Load Balancing Manager, the Network Load Balancing mechanism of Windows Server 2012, VM Load Balancing in Windows Server 2016, Citrix Metaframe and Presentation Server, Cisco Content Services Switch, Cisco Content Distribution Manager and LocalDirector 400 series, and F5 Networks 3-DNS.

    Can Progent help us migrate to System Center 2016 Configuration Manager?
    Configuration Manager 2016 automates application and device provisioning across multiple sites, centralizes compliance settings control, inventories network resources, protects against company data leakage, provides network health reporting, allows secure self service, and delivers a common point of control for administering multi-operating system ecosystems based on on-premises, cloud-centric, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager 2016 consultants and Microsoft Azure cloud integration specialists can help businesses of any size with any facet of designing, implementing, operating and troubleshooting a System Center 2016 Configuration Manager solution for on-premises, cloud-based, or hybrid environments.

    Can Progent help us to deploy System Center 2016 Virtual Machine Manager to manage our hybrid cloud network?
    Microsoft System Center 2016 Virtual Machine Manager is part of Microsoft's System Center 2016 suite of IT infrastructure monitoring and management products and is intended to provide a centralized mechanism for configuring and managing virtualized fabric and services across hybrid environments that can incorporate private clouds and Azure publics cloud services. Progent's Virtual Machine Manager 2016 consultants can help businesses of all sizes with all facets of building, implementing, and maintaining a SCVMM 2016 ecosystem. Progent can review your virtualization architecture, help you migrate smoothly from older versions of Virtual Machine Manager, develop workflows for building and installing virtual machines and hosts, implement fault-tolerant scale-out clusters, integrate your datacenter infrastructure with public cloud services, set up virtual switches and load balancers, develop and refine PowerShell scripts, and help you assess the potential advantages of new technologies like Storage Spaces Direct and Host Guardian Service. Progent's certified hypervisor professionals can provide advanced Hyper-V consulting and VMware vSphere support.

    What are the advantages of Progent's model for remote support?
    Most IT issues can be fixed immediately by Progent's group of remote service engineers. This eliminates lost productivity that can result from waiting for an on-site engineer to appear at your office. Furthermore, many freelance engineers and IT service groups demand minimum service charges that may convert a ten-minute visit into a 2-hour invoice. Progentís model of charging by the minute and billing exclusively for service that is performed allows Progentís remote support experts to solve hundreds of minor issues daily at the lowest feasible cost. In addition, the security of knowing there is ready access to Progent's large team of technical consultants opens the door to a new realm of powerful network solutions that typical small companies might otherwise shy away from for fear of having inadequate support resources.

    Does Progent provide consulting services for Microsoft Small Business Server?
    Even though the Microsoft Small Business Server (SBS) family is no longer offered by Microsoft, this software bundle remains in wide use. Progent provides a range of Microsoft SBS consulting services for all releases of the platform. In addition, Progent's Windows Server Essentials consultants can help your business to evaluate the potential benefits of transitioning from an on-premises environment powered by SBS version 2011 or earlier to a more cloud-centric computing model by carrying out a migration to Windows Server Essentials and to Microsoft's cloud-hosted applications. Regardless whether your servers and applications are hosted on a local datacenter, in the Microsoft Cloud, or across a mix of of both, Progent offers full-service consulting, technical support, and software design and programming services for Microsoft's core platforms including Windows Server, Exchange, SharePoint, and SQL Server.

    Can Progent help me integrate my Mac workstations with Exchange-based email?
    Progent's Microsoft-certified consultants and experts in Virtual PC for Mac technology can assist your company to integrate your macOS and OS X workstations and laptops with your Exchange server through expert Office 365 Outlook for Mac consulting. Progent will make sure that your Microsoft Exchange Server is correctly setup and that WebDAV, LDAP and Outlook Web App are properly enabled and tested. Progent can also provide a full range of Microsoft Exchange consulting services such as systems integration, diagnostics, security management, remote access, system tuning, plus spam filtering and email encryption. Progent also offers tailored one-on-one macOS training.

    Can Progent help us use Cisco CUBE technology to set up SIP PSTN trunks?
    Progent's Cisco-certified SIP trunk experts and CUBE configuration experts can help you to design, integrate, maintain, debug and upgrade Cisco's SIP infrastructure technology and Cisco's CUBE (Cisco Unified Border Element)-connected IP PSTN trunks. Progent offers affordable online or onsite support to help businesses to migrate smoothly to a productive unified communications ecosystem that offers fast ROI. Progent's certified Microsoft unified communications consultants can help you to establish interfaces between Cisco's CUBE SBC and Microsoft's VoIP and IP video applications like Skype for Business and Lync for connectivity to a SIP PSTN trunk.

    Can Progent help with Citrix XenServer virtualization technology?
    Progent's Citrix certified XenServer virtualization consultants can assist you to understand the business benefits of XenServer and other Citrix platforms, and can assist you to plan, validate, execute, troubleshoot, and support a Citrix XenServer solution. Progent can also assess your existing XenServer deployment and help you to optimize consolidation, performance, protection, availability, and disaster recovery.

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    If your small business is in Contra Costa County and you require technical assistance, information technology outsourcing, or top-level expertise from a Microsoft or Cisco certified consultant, call 925-362-2400 or visit Contact Progent.

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