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Can Progent help me manage and troubleshoot BlackBerry smartphones and BlackBerry Enterprise Server?
Progent can provide the services of BlackBerry-qualified professionals who can help small organizations to plan, manage, and troubleshoot BlackBerry Enterprise Server and BlackBerry mobile devices economically and effectively, eliminating the requirement for an internal BlackBerry specialist and minimizing the cost and distraction of maintaining a mobile workforce. Progent's BlackBerry specialists offer in-depth experience working with Progent's Microsoft-qualified experts, Cisco CCIE network engineers, and CISA and CISM-certified security professionals. This wide range of expertise, combined with Progent's efficient remote support model, offers small and mid-size companies a cost-effective solution for integrating BlackBerry technology productively into their information system.

Does Progent offer support for NetApp SAN storage solutions?
Progent can provide enterprise clients remote or onsite NetApp SAN consulting services for NetApp's complete line of SAN software and hardware products including ONTAP data management, MetroCluster, FlexPod private cloud infrastructure, SnapMirror data replication, SnapVauly incremental D2D backup, Virtual Storage Console (VSC) for VMware, MultiStore/vFiler for storage partitioning, OnCommand Unified Manager Core, and NetApp's FAS, AFF, V-Series and N-Series storage products. Components of NetApp SAN storage technology supported by Progent include SAN dsign, cloud deployment, virtualization, migrations, non-disruptive updates, storage management, security and compliance, high availability, and remediation. Progent can provide Tier 3 support to help you to take care of problems with NetApp SAN storage environments efficiently following leading practices.

Can Progent help integrate a business intelligence (BI) reporting solution that consolidates all our vital data?
Progentís BI reporting experts can provide remote and on premises expertise to help your organization with any phase of business intelligence (BI) reporting ranging from debugging or modernizing reports to planning and implementing an advanced business intelligence solution. Progent's BI consultants can help your company to maintain your existing reporting system, assist you to upgrade databases and applications from a legacy reporting product to a current solution, and provide custom remote training tailored to your individual needs. Progentís business reporting and analytics consultants offer expertise in the leading business intelligence reporting and visualization tools including the SQL Server business intelligence stack (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel business analytics tools including Power Pivot and Power View, and Report Designer.

Can Progent Help with Oracle Database Administration and Application Development?
Progent offers affordable remote access to an authorized Oracle DBA expert or an Oracle application programmer. Progent can provide comprehensive database administration services for any version of Oracle including 10g and 11g and can also help plan, build, update, or fix Oracle applications based on SQL and PL/SQL. Progent also offers consulting for Data Guard replication technologies and Oracle Recovery Manager.

How Can Progent Help with Windows Server 2008 R2?
Progentís Microsoft Gold-certified Windows Server consultants can assist you to upgrade smoothly to Microsoft Windows Server 2008 R2 and can maximize the advantages of Windows 2008 by providing consulting support that include network design, server integration, virtualized servers and storage, Failover Clustering set up, disaster recovery planning and documentation, security strategies, affordable and safe remote access, education, and remote consulting and troubleshooting.

Does Progent support Juniper and NetScreen Products?
Progent's Juniper Networks-authorized network engineers can help you to design and implement Juniper Firewall and VPN platforms, optimize and support your network infrastructure, and upgrade smoothly from discontinued products to current versions. Progent's Junos OS consultants offer expertise with Juniper's flagship network operating system to help your business to simplify the management and improve the security of your Juniper VPN devices firewalls, and routers. Progent also has extensive experience supporting Juniper's NetScreen OS and ScreenOS software productss and can assist organizations manage environments that include a combination of Juniper's OS platforms.

Does Progent offer consulting services for Microsoft Office Excel?
Progent's Microsoft-certified Excel development consultants can provide cost-effective remote development support for applications that utilize Office Excel or Office 365 Excel as a front-end or back-end platform for custom business applications. Progent can help your company to plan, program, pilot, install, and administer custom software; support and enhance current software; and upgrade programs built with earlier releases of Microsoft Office Excel to current ones. Progent provides support for VBA and Office Access programming and can help you to connect Excel-based software to SQL Server or other advanced DBMs that can include real-time data. Progent can also assist your organization to implement environments that integrate Microsoft Excel with additional Microsoft platforms such as Office Word, PowerPoint, Project Server, and SharePoint Foundation. Progent can also help your company to migrate to newer Excel releases, including the advanced 64-bit version, and offers cost-effective remote virtual training classes in Office Excel that can be tailored for individuals or groups.

How can Progent help my business with a complex Active Directory deployment?
Progent's Active Directory consulting services include certified help in designing, configuring and supporting complex Active Directory (AD) installations. Progent's Microsoft-certified technical team members have extensive experience diagnosing difficult Active Directory challenges such as replication bugs, multi-domain partition configurations, corrupted Active Directory objects, clean-up of residual early-release software configuration objects in production AD environments, and repair of unsuccessful installations of AD and AD-dependent programs. Additionally, Progent is experienced in applying ďexpert-onlyĒ AD tools including ADSIEDIT and NETDIAG. Progent can also recommend configuration strategies that address key areas including Active Directory naming conventions, hierarchical structure, IT administration model, use and structure of group policy objects, as well as protection and monitoring specifications. Progent can also evaluate the impacts of server and service implementations on functionality and speed.

What Microsoft financial reporting applications can Progent help customize?
Progent's Experts Team provides comprehensive consulting knowledge in specific application areas, allowing you to develop responsive, low-cost and highly functional business solutions that align with the unique needs of your business. Progent's software application developers can assist you to customize Microsoft's major eCommerce-capable applications including:

  • Microsoft Dynamics AX ERP Software (formerly Microsoft Axapta)
  • Microsoft Dynamics GP Business Accounting Software (formerly Great Plains)
  • Microsoft Dynamics NAV Software (formerly Microsoft Navision)
  • Microsoft Dynamics SL Accounting Software (formerly Solomon)
  • Microsoft Dynamics RMS (Retail Management System)

    Does Progent support Cisco's legacy firewalls as well as next-generation ASA firewalls with Firepower Services?
    The current ASA 5500-X Series Next-Generation Firewalls with Firepower Services provide substantially more value than Cisco's earlier PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX firewalls for all new deployments. Progent's Cisco-qualified CCIE network experts can help your company to manage your current PIX or Cisco ASA 5500 security appliances or upgrade to Cisco ASA 5500-X firewalls with Firepower Services. Progent's consultants can provide remote and on-premises help with ASA 5500-X firewalls with Firepower Services and can help your company to design, integrate, optimize, manage and troubleshoot firewall solutions built around Cisco ASA 5500-X firewalls with Firepower Services.

    What pricing structure does Progent use for support services?
    Progent's simple per-minute engagement model requires no complex contracts, retainers or hidden charges for standard service. Many service organizations have minimum billing or other additional expenses that drive up support costs. For online support from Progent during regular working hours, you are billed only for the documented hours spent working on your support issue. If it only takes fifteen minutes to correct your problem, then you pay only for fifteen minutes. For scheduled on-premises maintenance work requested more than 24 hours in advance, you are billed only for the time when our consultant is present at your location repairing your problems. No extra on location surcharges or travel expenses. Just Progent's affordable by-the-minute billing rate. For emergency same-day on-site service calls, you may have to pay for our consultant's travel time, but never a higher emergency billing rate.

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    If your small business is in Contra Costa County and you need computer assistance, information technology outsourcing, or high-level services from a Progent engineer, call 925-362-2400 or visit Contact Progent.

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