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How can Progent help us fortify Apple Mac network security?
Progent's CISSP and CISM certified security consultants can show you how to protect your Apple Macintosh network by offering expert services such as providing comprehensive security assessments, recovery from virus and worm attacks, configuring firewalls, designing secure off-site and wireless access, deploying monitoring software for protection against virus and worm attacks, spam, and directory harvest attacks, and designing a complete security strategy that makes sense for your business and IT environment.
Can Progent help maintain and improve my development environment for Linux applications?
Progent's Linux developer network support services give your Linux specialists access to experienced IT professionals to design and support your IT network without the cost and distraction of keeping a large in-house administrative and support staff. Progent's network support allows Linux developers to concentrate their technical skill on vital business tasks while still receiving the rewards of high-quality IT support. Progent has written a Small Business IT Outsourcing White Paper that summarizes how outsourcing can save you money and improve productivity.
Does Progent offer help with specific Apple Mac applications?
Progent's Apple Macintosh experts can support the creative side of Macintosh networks by providing consulting services and teaching in imaging, audio, and video. Progent's trainers offer expertise in a range of Macintosh software programs including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Final Cut Pro, Adobe After Effects, Apple Motion, Apple Logic, MOTU Digital Performer, and Digidesign Pro Tools. Progent can also assist you with specific tasks such as scanning or digitizing sound or motion video or setting up an commercial grade post-production studio.
Does Progent offer network monitoring support?
Progent offers a variety of Network Support Packages based on the advanced problem solving abilities of Microsoft Operations Manager (MOM), a cutting-edge server management software solution that monitors the reliability, speed and security of your information system and detects problems before they can disrupt your network. To give you additional insight about the performance and robustness of your system infrastructure, Progent can help you install and operate leading network monitoring tools powered by Linux.
What are the benefits of Progent's documentation of support services?
The accumulated service reports compiled for your company by Progent helps you avoid becoming dependent on an individual consultant. Progent's comprehensive records of delivered services makes it possible for one Progent IT engineer to take up where another ended while minimizing time spent getting up to speed with your IT set up. in-depth service documentation also give your internal IT organization a greater understanding of important technical issues involving your computer system and offer knowledge about ways to anticipate and resolve problems that lies ahead. For these reasons, Progent's service documentation is a crucial component of Progent's practice of knowledge transfer. Another advantage of Progent's service reporting is that your company can more efficiently create, an internal IT service staff if and when it becomes economical to do so, or you can migrate to another consulting group if you become dissatisfied with Progent's support.
How can Progent help me deploy Entourage to enable collaboration between Mac users and Windows users?
Progent's Microsoft-certified technical staff and Mac consultants can help you connect your Mac systems to your Exchange Server through Progent's experienced
Entourage support. Progent will ensure that your Exchange Server is properly set up and that WebDAV, LDAP and Outlook Web Access are efficiently enabled. Progent can also provide a complete range of Microsoft Exchange engineering services including configuration, management, security, remote connections, performance optimization, plus spam detection and virus prevention. Progent also offers specialized on-site Entourage training.
How can Progent help me migrate from a POP3 email system to Microsoft Exchange Server 2007?
Progent's Exchange 2007 migration professionals employ documented best practices to help you upgrade from POP3 email installations to Exchange Server. Progent attends to essential procedures such as coordinating domain names so that both on-site and external workers benefit from a trouble-free migration from POP3 email. Progent can help you with configuring an on-site Exchange Server environment or help you locate and manage your Microsoft Exchange Server in an off-site, remote Data Center.
What are the advantages of building-to-building wireless bridging?
License-free wireless bridges offer a fast and cost effective way to establish secure, high-speed data connections between buildings. This can eliminate the cost of an additional leased line, provide an emergency fall-back communication link, or act as an affordable data backhaul. By reducing installation costs and eliminating recurring fees associated with standard T1, E1 or DS-3 lines, wireless bridges can often pay for themselves within a few months.
Does Progent offer support for migrating from Microsoft Exchange 5.5 Server to Exchange Server 2007?
Progent's Exchange 2007 migration support services can help you define and implement an efficient in-place upgrade project that eliminates business disruption, minimizes future maintenance demands, and makes your Microsoft Exchange Server 2007 easy to manage.
Can Progent help our business relocate our IT infrastructure?
Progent offers a Microsoft-certified IT expert who can help you plan and manage a seamless business network relocation to a new building or campus, including data center selection and deployment, project management, ISP and telecommunications carrier selection and coordination, and coordinated system
upgrades — all with expert support throughout.
Does Progent have a defined methodology for best practices in solving IT problems?
Progent’s staff of Microsoft and Cisco-certified consultants average more than ten years of IT industry experience, in the trenches of IT support, executing a wide variety of networking projects for a broad spectrum of clients. Each Progent consultant brings a set of personal methodologies from this extensive industry experience, and these are further improved by the company-wide best practices education that Progent instills in its support staff. For larger projects, Progent consulting staff utilize the Microsoft Solutions Framework (MSF) model for major information technology jobs which divides projects into well defined and manageable components that decrease the risk of a project getting out of control.
How does Progent document the support services provided to my business?
Progent's comprehensive network support reporting system offers complete documentation for all delivered services. Every Progent consulting expert has complete available all the details of billed services delivered by any Progent consultant to every customer. This record of problems and fixes, plus false alarms and missteps, is organized as a readily accessible and searchable in-house database that enables Progent's network consultants to share their experiences across the company so that the net effectiveness of Progent's service increases continually.
Does Progent support Microsoft Operations Manager (MOM) software?
Progent has long experience both offering
Microsoft
Operations Manager (MOM) support and using this state-of-the-art server monitoring tool.
Progent offers Northern California small and medium-size organizations two basic outsourcing support offerings based on Microsoft Operations Manager (MOM):
To download a one-page printable datasheet about Progent's two outsourcing support packages for midsize businesses, click:
Network Monitoring Packages 69 Kb PDF file).
More Questions and Answers
If your small business is in Contra Costa County
and you need computer assistance, information technology outsourcing, or high-level expertise from a Microsoft or Cisco certified consultant:
Call 925-362-2400 or send email to information@progent.com
