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Does Progent support Lync Server 2013?
Lync Server 2013, rebranded Skype for Business, allows businesses of all sizes to create a manageable and protected communications ecosystem that permits the modern BYOD computing model with instant messaging (IM), real-time presence, web conferencing with application sharing and whiteboard, as well as IP and PSTN telephony across a broad range of stationary PCs and mobile endpoints. Progent's certified Lync Server 2013 experts can assist your company to evaluate the advantages of Lync Server 2013, design an in-house, cloud-resident (via Microsoft Lync Online) or hybrid model suitable for your current and long-term plans, deploy Lync Server 2013 in a way that expedites your return on investment, and provide live webinar and onsite training to your management staff and end users. Progent has expertise in critical components of a Lync 2013 solution including Windows Server, SQL Server and Exchange Server, and Progent can assist your organization to combine Lync 2013 with popular Office and Office 365 apps including Outlook clients, Word and PowerPoint.

How can Progent help integrate Office 365 Exchange Online with on-premises Exchange?
Microsoft supports seamless hybrid networks that integrate Office 365 Exchange Online and on-premises Exchange. This permits you to have certain Exchange mailboxes located at your on-premises datacenter or private cloud and other mailboxes resident on Office 365. Progent's Microsoft-certified Exchange consultants can help you with any phase of planning, implementing and troubleshooting your hybrid Exchange solution. Progent's Exchange specialists can deliver occasional support to help you through stubborn technical problems and also offer extensive project management outsourcing or co-sourcing to ensure your hybrid Office 365 solution is successfully completed on time and on budget. To find out more about Progent's consulting services for hybrid Office 365 and on-premises Exchange environments, visit Office 365 integration with on-premises Exchange.

What are the advantages of being a Microsoft-certified Partner?
Because Progent is a Microsoft-certified Partner, each Progent MCSE support engineer and network consultant has access to the technical and educational resources needed to provide the best information technology service available. Progent delivers world-class expertise in the architecture, implementation and maintenance of Microsoft-based information technology. Progent's Microsoft-certified IT support professionals offer Active Directory expertise, MS Exchange Server 2016 migration, Exchange Server 2013 integration, Microsoft Exchange 2010 Server support, Exchange 2003 upgrade help, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 configuration, Microsoft Windows Server 2008 migration help, plus Windows 10 planning and migration assistance, Microsoft Windows 8.1 expertise, Microsoft Windows 7 technical support, Microsoft Office and Office 365 development and training, and Dynamics GP (Great Plains) development.

Can Progent provide email content filtering and data leakage protection?
Progent's data loss prevention consultants and data leakage protection consultants can assist organizations to configure Progent's ProSight Email Guard Security Gateway to use specified content security policies for scanning the content of outbound email messages and attachments and blocking users from sending sensitive or inappropriate information or spam. ProSight Email Guard's outbound email content filtering solutions can also help avoid reputation loss and stay in compliance with industry privacy standards and government requirements like HIPPA, Sarbanes-Oxley, PCI DSS and PHI. Find out about Progent's entire ProSight family of value-priced managed services for small businesses.

Does Progent offer project management services?
For advanced project management assistance, Progent can provide access to senior information technology experts with decades of experience as technology project managers for application development, business technology implementation, and business process engineering working with organizations from Big 4 firms to dot-com startups to government agencies. These high-level IT managers can provide world-class management skills to assist enterprise clients to follow leading practices to make sure major projects are successfully completed on schedule and within budget.

Can Progent help us create a hybrid cloud solution based on Windows Server 2016
Progent's Microsoft-certified IT experts can provide Windows Server 2016 migration consulting services to assist businesses of all sizes to plan and carry out a smooth move to Windows Server 2016 and Windows Hyper-V 2016 based on an on-premises, cloud, or hybrid deployment model. Progent can assist your company to assess the benefits of Windows Server 2016 for your enterprise and can help you with any aspect of planning, deploying, managing or troubleshooting your Windows Server 2016 and Hyper-V 2016 solution. Progent can help your organization to take advantage of the many innovative high-availability and information assurance features of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, Just In Time Privileged Access Management, Virtual Machine load balancing, Storage Replica, plus workgroup and multi-domain clusters.

Can Progent help our business relocate our IT infrastructure?
Progent can provide Microsoft and Cisco-qualified IT consultants who can show you how to perform a seamless business network relocation to a new facility, including data center selection and deployment, project management, defining a complete security plan that includes physical site security, ISP selection and synchronization, and efficient software and hardware upgrades. Progent can in addition help your company to select a colocation site to host your critical servers, plan your installation, and deliver continuing colocation site support.

Can Progent help integrate Linux/UNIX and Windows environments?
Progent can help you deploy Microsoft Windows Services for UNIX (SFU) to achieve compatibility between Windows and UNIX platforms. Windows Services for UNIX offers interoperability between Microsoft Windows Server and different versions of UNIX including Solaris 7 and 8, HP-UX 11i, AIX 5L 5.2, and Red Hat Linux 8.0. Microsoft SFU allows you to share Windows folders over NFS and improved authentication in native Windows Server Active Directory environments. SFU's Interix component features a comprehensive set of UNIX tools and shells, support for a single rooted file system, and a SDK for porting programs.

Does Progent offer expertise with VMware NSX network virtualization?
VMware's NSX virtual network technology enables you to create complete logical networks in software. NSX allows virtual networks to be deployed instantly and managed with a high degree of automation independent of the physical components making up the basic network infrastructure. VMware Site Recovery Manager (SRM) supports automated disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also enables non-disruptive testing for disaster recovery, updates and fixes and can generate audit reports to verify complete service restoration, validate SLAs and prove DR compliance. When used with VMware's NSX virtual network platform, VMware Site Recovery Manager can quickly restore the entire virtualized network topology at the secondary site. Progent offers the skills of a VCDX certified VMware NSX consulting expert and VMware SRM system architect to help you to plan, configure, test and administer a disaster recovery system based on VMware Site Recovery Manager and VMware NSX.

Does Progent offer consulting help for server clustering with Windows Server?
The failover cluster technology built into the most recent versions of Microsoft Windows Server is radically redesigned to simplify the deployment, configuration, and administration of clusters and to provide greater levels of system dependability, security, efficiency, and versatility. New or enhanced features include cluster verification, easier setup and installation, improved cluster management, new cluster architecture for maximum uptime, hardened security and quorum models, minimization of failure points, greater disk and RAM capacity, enhancements for geographically dispersed clusters, and live migration capability for Windows Hyper-V virtual servers. Progent's Microsoft-certified cluster technology consultants can help your company evaluate the business benefits of failover clusters, plan and implement an installation, train your IT personnel to administer your cluster environment, provide continuing consulting and technical help services, and create and test a business continuity procedure. Progent's Windows Server 2016 disaster recovery consultants can help you you to design and build a cost-effective disaster recovery solution for hybrid cloud environments utilizing failover cluster technology field-tested in Microsoft's Azure public cloud.

Can Progent help with setting up and using Microsoft Project?
Progent's certified Microsoft Project Server and Project Online consultants offer in-depth expertise in implementing and managing all versions of Microsoft Office Project and can deliver a broad variety of affordable online support services following leading practices to help businesses of all sizes to receive all the benefits of this powerful platform. Services available from Progent include system planning, software configuration and upgrades, setting up secure file and status sharing among onsite and offsite users, network optimization, and customized online training.

Can Progent help us integrate and troubleshoot our Cisco VoIP phones and IP video phones?
Progent's Cisco VoIP phone and video IP phone consultants can assist you to integrate, manage, and debug Cisco IP phones, desktop video IP phones and wireless IP handsets. Progent can provide support for all models of Cisco's IP phones from discontinued Voice over IP products to the latest media phones. Progent's consultants can also assist you to integrate your IP phones with Cisco Unified Communications Manager, formerly branded CallManager, or with Unified Communications Manager Express to build a modern IP-PBX ecosystem for unified messaging and collaboration. Progent can also help you to configure Cisco Unified CM apps such as Cisco Unified Communications Manager IM and Presence Jabber, Unity Express for voicemail management, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for building a highly automated customer contact solution. Progent can deliver expertise with any facet of Cisco IP Phone integration including designing dial plans, solving IP phone registration issues, integrating SIP trunks and CUBE internetworking, installing ISR G2 routers with CUBE VoIP networking capability, and creating UCS server clustering and Cisco SRST systems for high availability.

Can Progent provide certified expertise for information assurance and SIEM solutions?
GIAC was founded in 1999 to validate the skill of IT security experts. GIAC accreditations are recognized by businesses and government organizations around the world including and the United States National Security Agency. Progent's GIAC-certified information assurance specialists offer support for all of the network security capabilities covered within the GIAC certification including evaluating infrastructure security mechanisms, incident management and response, traffic analysis, web application security and security information and event management (SIEM) solutions for compliance with government requirements for reporting security incidents.



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If your small business is in Contra Costa County and you require computer support, IT outsourcing, or advanced services from a certified Progent professional, call 925-362-2400 or visit Contact Progent.
















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