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Does Progent support all major data backup/recovery products and services?
Progent's backup engineers can provide support for a broad range of utilities and technologies that deliver solutions for protecting Microsoft Windows, Apple Mac, and Linux servers and desktops plus notebooks and smartphones. Progent can provide expertise for all major backup products such as Acronis, Backup Exec, BackupAssist, HP Data Protector, Double-Take, Mozy, Retrospect, Apple Time Machine, VMware Data Recovery (VDR), and Solaris FLARs. Progent's consultants can assist your company to install, upgrade, or maintain backup/restore systems for a variety of topologies such as on-premises, remote, cloud-based, or a mix.

Can Progent help us monitor and manage all our IP-based resources?
ZENO is Progentís monitoring and management service that uses advanced remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the health of all vital IP-based assets that constitute your entire network environment. When ZENO uncovers a problem, an alert is transmitted immediately to your designated IT management staff and your assigned Progent engineering consultant so any looming problems can be resolved before they have a chance to impair or crash your network.

Can Progent help set up pilot systems to help our company test new technology?
Progent's Test and Training Lab located at the QTS Data Center in Sacramento includes a variety of dedicated servers and network equipment intended to be utilized online or on premises to facilitate piloting, assessments, capacity modeling, troubleshooting, disaster recovery simulation, education, and additional reasons to help Progent's customers succeed with major IT initiatives.

How can Progent help businesses create wireless solutions?
Progent's wireless technology consultants offer broad expertise in the integration and maintenance of wireless information technology and can assist you to plan, deploy, administer and troubleshoot wireless ecosystems that are compliant, robust, scalable, simple to manage and operate, ready to handle your vital applications, and seamlessly incorporated into hybrid cloud networks. Online and onsite support provided by Progent span a selection of wireless technologies and include smartphone and tablet management, Wi-Fi network infrastructure planning and installation, wireless site surveys, wireless IP phone configuration and troubleshooting, and building-to-building wireless connections.

Can Progent Help Develop Database Applications for Microsoft SQL Server?
Progent's certified SQL Server developers can assist with all stages of creating SQL Server database applications. Progent follows industry best practices using Microsoft's .NET architecture to create expandable, manageable custom software applications and is experienced work efficiently with a client's internal personnel or outside consultants to complete application projects on time and within your budget. Development expertise offered by Progent for Microsoft SQL Server applications includes functional specs, logical and physical modeling, data integrity, T-SQL coding, software configuration, capacity planning, performance and I/O configuration tuning, backup/recovery, partitioning, consolidation of stored procedures, synchronization solutions, security and compliance, and fault tolerance.

How can Progent help our business evaluate and install Windows Server 2012 R2?
Progent's certified Windows Server 2012 R2 consultants can help you to assess the advantages of Microsoft Windows Server 2012 for your organization, create test environments and rollout strategies, optimize your infrastructure for on-premises, multi-site, Cloud-based, and hybrid datacenters, educate your IT management, staff, develop a corporate-wide security plan, automate network administration, help with creating applications, and build and test a DR/BC plan. If you are considering moving from Windows Server 2012 R2 to Microsoft Windows Server 2016, Progent's Windows Server 2016 hybrid integration consultants can help you to assess the benefits of Windows Server 2016 for your business and design and carry out a smooth move to Windows Server 2016 and Hyper-V 2016 using a local, cloud, or hybrid deployment model.

Does Progent Offer Business Continuity Planning Services?
Progent offers high-level remote consulting for disaster recovery/business continuity planning, validation, and education to help you to prepare for potential catastrophes, reduce downtime for your vital network operations, eliminate data loss, and meet examiners' letters and business requirements. Progent's business continuity consultants can team with your executive and network support group to perform risk evaluation, define interdependencies, specify human and physical assets required to operate your business, prioritize business-critical network services and specify allowable recovery times, qualify hot backup sites, set up secure remote connectivity for crucial employees, plan notification systems and assign duties for personnel, write a complete recovery plan, and provide training for management and technical staff to carry the business continuity solution. Progent's Windows Server 2016 disaster recovery experts can show you how to design and build a cost-effective disaster recovery/business continuity solution for multi-site or hybrid cloud deployments utilizing failover cluster tools field-tested in Microsoft's Azure cloud.

Can Progent provide certified expertise for information assurance and SIEM solutions?
GIAC was established in 1999 to certify the skill of information technology security professionals. GIAC certifications are recognized by businesses and government organizations throughout the world including and the U.S. National Security Agency. Progent's GIAC-certified information assurance consultants offer support for all of the network security services addressed under GIAC accreditation including auditing infrastructure vulnerability, security incident handling, intrusion detection, web application security and security information and event management (SIEM) solutions for compliance with government requirements for promptly reporting security incidents.

Can Progent help integrate and support Cisco unified communications and collaboration solutions?
Progent can provide remote or on-premises help from a Cisco Certified Internetwork Expert (CCIE) consultant to help your business to design, install, manage and repair unified communications environments that incorporate Cisco Unified Communication technology in an in-house, cloud-based, or hybrid cloud deployment. Progent's Cisco-certified Unified Communications consultants have extensive backgrounds helping companies of any size to build advanced collaboration solutions by providing services such as Cisco Unified Communications Manager (CUCM) and Cisco CallManager planning and deployment, IP voice and video phones and soft phones setup, and wireless IP phone deployment. Progent's consultants can help you with Cisco's entire library of Unified Communications applications like Jabber, WebEx, Unity Connection, Cisco Unified Contact Center, and Unified Attendant Console.

Does Progent offer special IT outsourcing packages for mid-sized businesses?
Progent offers medium size organizations in Northern California and in major cities throughout the U two cost-effective outsourcing service programs built on Microsoft Operations Manager:

  • Managed Network Monitoring Package
  • Comprehensive Network Monitoring Package

    To download a concise printer-friendly datasheet describing Progent's Network Monitoring Service Packages for mid-sized organizations, click:Network Monitoring Packages.

    What are the advantages to my business of Progent's network monitoring services?
    System Center Operations Manager improves the reliability of line-of-business applications by proactively detecting and helping to fix problems before they can crash a server. System Center Operations Manager can optimize system performance by checking user-defined performance levels and usage patterns on critical servers, enabling IT managers to be more efficient in integrating performance-related resources and to clean up trouble areas before they cause severe system bottlenecks. However, setting up System Center Operations Manager to take complete advantage of this state-of-the-art monitoring tool can be difficult. With more four years of experience with the NetIQ software upon which MOM is based, Progent's technical team members can help you pick appropriate Microsoft System Center Operations Manager features, install and integrate Operations Manager, and write specialized rules, scripts, reports and alarms for your IT system. Progent can also record Operation Manager's network monitoring policies and procedures for your IT department.

    Can Progent help with Citrix XenServer virtualization technology?
    Progent's Citrix certified XenServer virtualization engineers can assist you to evaluate the business advantages of XenServer as well as other Citrix platforms, and can assist your IT organization to plan, validate, execute, troubleshoot, and maintain a Citrix XenServer installation. Progent can also assess your existing Citrix technology environment and show you how to enhance consolidation, performance, protection, availability, and disaster recovery.

    Does Progent offer consulting services for Windows Server Essentials?
    Microsoft Windows Server Essentials is an affordable, versatile OS that enables small businesses to transition from the traditional stand-alone in-house datacenter to the new hybrid networking model that combines on-premises and virtualized cloud-hosted software and infrastructure. Progent's certified Windows Server Essentials consulting experts can provide cost-effective online consulting and technical support services for Windows Server 2012 R2 Essentials. Progent can assist you to assess the possible productivity and cost benefits of moving to Essentials and implementing a hybrid local/cloud-based model for your computing ecosystem. Progent offers comprehensive project management so you can plan and carry out an efficient move to Windows Server 2012 R2 Essentials, Office 365, and other Microsoft Online applications and services. Progent also offers continuing consulting, technical support, and customized training.

    How can Progent help us with our hybrid cloud solution?
    Progent's hybrid cloud solutions consultantscan provide expert remote consulting to help businesses of all sizes to integrate their information networks with leading public clouds such as Microsoft Azure and Amazon AWS. Progent can assist your it team to design and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in hybrid topologies that seamlessly combine physical IT assets along with public cloud services. To help you to incorporate public clouds with networks, Progent can provide a variety of public cloud integration services that include Office 365 Exchange Online integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud design and integration consulting, Amazon Web Services cloud integration support, and Amazon Web Marketing Service programming and troubleshooting.

    More Questions and Answers

    If your small business is in Contra Costa County and you are in need of computer support, IT outsourcing, or advanced expertise from a certified Progent engineer, call 925-362-2400 or visit Contact Progent.

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