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Can Progent help with setting up and using Microsoft Project?
Progent's certified Microsoft Project consultants offer in-depth expertise in implementing and operating Microsoft Project Server and Project Online and can deliver a broad range of affordable remote consulting services following best practices to assist businesses of all sizes to get all the advantages of this leading project management solution. Consulting support offered by Progent include project design, software configuration and migration, setting up safe file and status sharing among onsite and remote or mobile users, network optimization, and specialized online training.

How can Progent help our business evaluate and install Windows Server 2012 R2?
Progent's Microsoft-certified Windows Server 2012 R2 support experts can help you to evaluate the benefits of Microsoft Windows Server 2012 for your organization, develop test systems and rollout strategies, tune your infrastructure for on-premises, multi-site, private or public Cloud-based, and hybrid datacenters, train your IT management, staff, create an enterprise-wide security strategy, automate IT management, help with application development, and generate and test a disaster recovery/business continuity plan. If you are thinking about upgrading from Microsoft Windows Server 2012 R2 to Microsoft Windows Server 2016, Progent's Windows Server 2016 hybrid integration consultants can assist you to evaluate the value of Windows Server 2016 for your environment and plan and implement a smooth move to Windows Server 2016 and Windows Hyper-V 2016 based on an on-premises, cloud, or hybrid deployment model.

How can Progent help us migrate to Skype for Business Server?
Progent's Skype for Business consultants can provide online and onsite expertise for organizations of any size to evaluate the benefits of upgrading to Microsoft Skype for Business from any version of Lync Server or Microsoft Office Communications Server. Progent can assist your business to plan a local, cloud or hybrid deployment; integrate Skype for Business with SQL Server,Exchange Server, SharePoint and Office or Office 365; set up high-availability solutions; connect Skype for Business with your PBX system and PSTN gateway; and integrate third-party communication platforms like Cisco UC. Progent's certified data security consultants can assist you create and verify a security environment for your Skype for Business deployment that meets regulatory standards.

What is Progent's response time for providing online technical support?
Progent's Technical Response Center (TRC) is dedicated to delivering the highest level of online IT support services available for both emergency and standard problems. For urgent issues that affect many workers, key individuals, or a mission-critical program, the TRC will engage within an hour. For standard issues, the TRC will in two hours or less. Regardless of criticality, your trouble ticket will be created quickly and accurately, You will receive a confirmation from the ticketing system, and the TRC will check with you on every corrected problem to confirm you are satisfied with the resolution and willing to close out the ticket. Learn more concerning Progent's Technical Response Center Customer Commitment.

Does Progent Offer Business Continuity Planning Services?
Progent can provide high-level online consulting for disaster recovery/business continuity planning, validation, and training to help you to prepare for possible disasters, reduce downtime for your essential IT operations, avoid data loss, and comply with examiners' letters and business requirements. Progent's business continuity consultants can team with your management and IT support staff to perform risk analysis, identify interdependencies, identify human and physical assets required to run your organization, determine crucial IT services and specify acceptable recovery times, qualify colocation centers, configure secure remote connectivity for key workers, implement emergency notification mechanisms and define responsibilities for staff, write a complete recovery and test plan, and provide training for key people to execute your business continuity plan. Progent's Windows Server 2016 disaster recovery experts can help you to plan and deploy an affordable disaster recovery solution for hybrid cloud deployments utilizing failover cluster technology proven in Microsoft's massive Azure cloud.

Can Progent help our company integrate Windows 8.1 desktop computers and mobile devices?
Progent's certified Windows 8.1 experts can deliver a range of consulting services to assist organizations of all sizes to deploy, manage, and troubleshoot environments that include workstations, notebooks, tablets, or Windows phones powered by Microsoft Windows 8.1. For enterprise customers, Progent's experienced project managers can assist to design and configure testing environments to assess Windows 8.1 and plan and execute Windows 8.1 migration plans based on industry best practices. Progent's consultants can also provide Windows 10 planning and migration support.

Can Progent help configure and integrate Cisco wireless VoIP phones?
Successful integration of Cisco's wireless VoIP phones usually requires that you set up and optimize many key pieces of your wireless environment such as access points, routers, wireless LAN controllers, and call management software. Progent's wireless IP phone configuration experts can provide online and onsite support to help you build and maintain a Cisco wireless IP phone deployment by delivering services that can range from troubleshooting the configuration of an IP phone or access point to offering project management outsourcing or co-sourcing services for updating the wireless architecture of an entire campus.

Can Progent help us create a hybrid cloud solution based on Windows Server 2016
Progent's Microsoft-certified information technology consultants can provide Windows Server 2016 integration consulting services to help organizations of all sizes to plan and implement a smooth move to Windows Server 2016 and Hyper-V 2016 based on an on-premises, cloud-centric, or hybrid architecture. Progent can assist your company to assess the value of Windows Server 2016 for your environment and can help you with any facet of designing, deploying, administering or debugging your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can help you to take advantage of the many new high-availability and information assurance features of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard, Just In Time (JIT) Privileged Access Management, VM load balancing, Storage Replica for zero-data-loss disaster recovery, plus multi-domain clusters.

Does Progent Offer MySQL Application Programming and DBA Services?
Progent offers online access to a MySQL DBA, developer, or data designer to assist you to design, implement, and manage database solutions powered by Oracle's MySQL. Progent can also help your company install MySQL Cluster Edition with Windows 2008 R2 Server Failover Clustering for advanced availability and performance.

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If your small business is in Contra Costa County and you are in need of technical support, information technology outsourcing, or advanced services from a certified Progent professional, call 925-362-2400 or visit Contact Progent.

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