Does Progent support Great Plains business software?
Progent can provide a Great Plains consulting specialist to maintain and customize your financial information system. Progent can also help you plan and implement an affordable migration to Great Plains so that you preserve your data, enhance your security, streamline your reporting and analytics, take full advantage of Microsoft Office integration, and minimize network downtime by designing and following an effective migration strategy.

How Can Progent Help with SharePoint Portal Server 2003?
Progent's Microsoft-certified technical team members can help you evaluate the business case for implementing SharePoint Portal Server 2003, provide configuration and deployment expertise, optimize your IT system infrastructure, integrate your standard and custom line-of-business software to operate with SharePoint Portal Server, develop a company-wide security plan that relies on portal technology, and provide troubleshooting and Help Desk assistance.

How can Progent help my Linux developers?
If you are producing UNIX or Linux software on a network that includes Windows-based servers, desktops and applications, Progent offers IT support services that keep your network productive while allowing you to focus on your field of high-value expertise. By taking advantage of automated network monitoring and offering remote and on-site support as you need it, Progent provides Linux developer support that offers an affordable way to manage a business network that features top-level availability, security and performance.

We need fault-tolerant interoffice connectivity. Can Progent help?
Progent offers interoffice access support to help you plan and implement high-availability architectures for WAN connectivity.

How can Progent improve the effectiveness of my in-house IT staff?
Progent's certified professionals offer customized training on complicated, key technologies for which your organization requires full-time expertise. Progent's knowledge transfer services to your internal IT organization makes good business sense in areas such as Active Directory, MS Exchange Server, Internet Security and Acceleration Server or Cisco-powered network infrastructure and Voice over IP technology.

What services are available from Progent to support Windows 2000 Server?
Progent's certified Microsoft team members can show you how to increase the capability of your existing Windows 2000 Servers and can streamline system administration, provide network help and problem solving and bolster security. In addition, Progent offers access to CISSP and CISM certified security experts to evaluate your existing network security and propose business-wide policies, procedures and products to strengthen your security.

Does Progent offer support for UNIX developers?
If you are developing UNIX or Linux software on a system that includes Microsoft-powered servers, desktops and office productivity software, Progent offers network outsourcing and management service that keeps your system productive while allowing you to concentrate on your area of high-value expertise. By using 24x7 network monitoring and delivering off-site and in-person support as you require it, Progent offers developers an affordable way to manage an IT network that features high availability, security and throughput.

What are the advantages of Progent's managed services for filtering spam, email-borne viruses and Directory Harvest Attacks?
Progent's E-Mail Guard recommends the Managed Service Provider (MSP) approach to blocking spam because solution allows security to begin at the place of origin of spam and viruses — the Internet. Spam defense deployed at the IT system gateway or at the workgroup server subject networks and application to destructive attacks and distracting junk email. Postini’s implementation of managed service is also uniquely able to redirect Directory Harvest Attacks (DHAs), which can only work in the SMTP interface at the Internet gateway.

Does Progent offer support for migrating from Microsoft Exchange 5.5 Server to Exchange Server 2007?
Progent's Exchange 2007 migration support services can show you how to plan and implement an effective in-place upgrade strategy that eliminates business disruption, reduces future support requirements, and renders your Microsoft Exchange Server 2007 easy to administer.

How does Progent handle problem escalation?
Progent uses a team approach to problem escalation, making it possible to fix even the most difficult technical issues that can crop up occasionally. By leveraging hundreds of man-years of experience from Progent's Microsoft and Cisco-certified technical team members, Progent can rapidly and affordably repair even the most vexing issues. Working with hundreds of businesses and performing thousands of sophisticated implementation and integration tasks every year gives Progent a unique understanding on which techniques work and which do not.

How does Progent keep the cost of IT support services affordable for small businesses?
Progent charges a competitive hourly rate for computer support services. Customers are not required to waste IT budget dollars on retainers or monthly commitments that may require paying for service that is never received. Progent does not impose a premium for off-hours or urgent service, and does not charge for travel time except for priority support where on-site time is less than 4 hours. Progent is also experienced at managing and repairing IT systems remotely, which eliminates travel delays and minimizes downtime.

What consulting services are available from Progent for Firewall and VPN security?
Progent's security consultants have substantial field experience integrating and supporting Firewall and VPN technology from diverse vendors and can show you how to create a smart security system and then implement, administer and maintain it. Also, Progent's CISSP certified engineers and CISM certified consulting experts can advise you ways to build security into your business processes.

How does Progent support the Microsoft Solutions Framework (MSF) process model?
In conducting IT projects for enterprise customers, Progent uses a structured technique based on predetermined milestones in order to achieve budgetary, scheduling, and technical goals while minimizing business disruption. Progent's methodology takes advantage of industry project management standards based on the best practices defined by the Microsoft Solutions Framework (MSF) and includes requirements definition, planning and architecture proposals, testing, required adjustments, and expert implementation. All phases are documented to provide a comprehensive description of technical services delivered and to help in ongoing system maintenance.

Call 925-362-2400 or send email to information@progent.com