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Does Progent offer special IT outsourcing packages for mid-sized businesses?
Progent can provide mid-sized companies in the San Francisco Bay Area and in larger cities across the S. two basic outsourcing service packages built on System Center Operations Manager:
  • Managed Network Monitoring Package
  • Comprehensive Network Monitoring Package

    To see a single-page printable spec sheet describing Progent's Network Monitoring Service Packages for medium size companies, click:Network Monitoring Packages.

    Can Progent provide certified expertise for information assurance and SIEM solutions?
    GIAC was established in 1999 to certify the knowledge of network security professionals. GIAC certifications are acknowledged by companies and government organizations all over the world including and the U.S. National Security Agency. Progent's GIAC-certified information assurance specialists offer expertise with all of the network security capabilities covered within the GIAC accreditation including evaluating infrastructure security mechanisms, incident management and response, traffic analysis, web application security and security information and event management (SIEM) solutions for compliance with government requirements for reporting security incidents.

    What services are offered by Progent for migrating to Exchange 2016?
    Progent's Microsoft Exchange Server 2016 experts can help you in all facets of your migration to Exchange Server 2016 such as designing high availability (HA) infrastructure for a local, cloud-based or hybrid deployment; licensing requirements for Exchange Server and Windows Server 2012 R2+; migrating mailboxes; Hyper-V design; determining mass storage requirements for your VMs, databases and logs; configuring hardware load balancing (HLB) for high-availability client access services; designing, setting up and testing Exchange Servers and Windows Servers and DAG groups; integration with SharePoint; updating the firewall; resolving SSL issues; performing client integration with Office desktop or Office 365; and configuring Outlook on the web.

    Can Progent help integrate Linux/UNIX and Windows environments?
    Progent can show you how to deploy Microsoft Windows Services for UNIX (SFU) to achieve integration between Windows and UNIX environments. Windows Services for UNIX offers interoperability between Windows Server 2003 and different versions of UNIX including Solaris 7 and 8, HP-UX 11i, AIX 5L 5.2, and Red Hat Linux 8.0. Windows Services for UNIX allows you to share Windows folders over NFS and the latest authentication in native Windows Server 2003 Active Directory environments. SFU's Interix component includes a comprehensive set of UNIX tools and shells, support for a single rooted file system, and a SDK for porting programs.

    Does Progent support Microsoft and Cisco technology exclusively?
    Progent's focus is Microsoft software and Cisco network technology, but Progent has broad experience in the creation, installation, and integration of heterogeneous networks that combine technology from various popular vendors. Support services offered by Progent include Mac and iPad 3 help, Linux integration, Sun Solaris coexistence with Windows, iPhone integration and management, Android phone and tablet integration, RIM BlackBerry management and integration, Citrix Virtualization support, plus consulting for Computer Associates, HP/Compaq, Dell Computers, IBM, Symantec, Trend Micro, VERITAS, and WatchGuard.

    Does Progent Offer Business Continuity Planning Services?
    Progent offers high-level remote expertise for business continuity planning, validation, and training to help you to respond to potential disasters, reduce service disruption for your essential IT operations, avoid lost information, and meet examiners' letters and business obligations. Progent's business continuity experts can team with your executive and network support group to perform risk and business impact evaluation, identify dependencies, specify human and physical resources needed to operate your organization, prioritize key network functions and define acceptable recovery times, select hot backup centers, configure secure offsite access capability for key workers, implement notification systems and define duties for personnel, write a complete recovery plan, and train key people to carry the business continuity plan. Progent's Windows Server 2016 disaster recovery experts can help you to plan and deploy a cost-effective disaster recovery/business continuity solution for multi-site or hybrid cloud environments utilizing failover cluster tools proven in Microsoft's Azure cloud.

    What types of organizations can Progent help?
    Progent offers IT outsourcing, cloud integration and desktop and mobile help for small and midsize businesses, affordable online IT consulting for local governments and school districts, plus branch office networking support and disaster recovery solutions for enterprises. Progent's small company clients usually cannot justify the hassle and expense needed to maintain a full-time IT management team and depend on Progent for occasional guidance, integration and troubleshooting. Small and midsize businesses find it cost effective to utilize Progent's remote expertise on an occasional basis for tasks such as Microsoft Windows Server deployment, Exchange Server migration, network hardware patching, site relocation, cloud integration, or Call Center services. For enterprise-class disaster recovery/business continuity systems, Progent can provide fast online or on-premises access to a Cisco-certified CCIE network infrastructure consulting specialist, a VMware VCDX-certified Site Recovery Manager (SRM) consultant expert, or a NetApp MetroCluster and FlexPod consultant. Progent's CISA and CISM-certified information assurance consultants offer a range of security evaluation services designed for networks of all types and sizes.

    What is Managed Network Monitoring and how can it help my business?
    Managed Network Monitoring is a form of co-sourcing that permits your in-house IT staff to take advantage of the network monitoring activities of an outside consulting group. If your operation has a small in-house IT staff, Progent's Managed Network Monitoring co-sourcing program is an affordable way to maximize network availability, performance and security.

    Key features of Progent's Managed Network Monitoring Package include:

  • Progent performs a needs evaluation and configures System Center Operations Manager
  • Progent deploys a remote Microsoft Operations Manager server to track your IT system
  • Progent provides Help Desk Call Center support services, coordinated with Microsoft Operations Manager
  • Progent remotely monitors, analyzes, and/or resolves network trouble spots
  • Progent performs regular network maintenance including application of service packs and security patches
  • Hardware must be covered by manufacturer's on-premises warranty service

    Can Progent help us deploy VMware Site Recovery Manager for disaster recovery preparedness?
    VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to specify, automate and verify a consistent runbook for recovering services quickly after a breakdown. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also allows non-intrusive testing for site recovery, upgrades and patches and can generate audit reports to confirm full service restoration, validate SLAs and demonstrate compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager and VMware NSX consulting expert to help your organization to plan, configure, test and maintain a disaster recovery solution based on VMware SRM.

    Can Progent help us migrate to System Center 2016 Configuration Manager?
    Configuration Manager 2016 automates software deployment across multiple sites, simplifies security and compliance settings control, keeps track of network resources, protects against company data leakage, provides network health reporting, allows safe self service, and delivers a single control mechanism for administering mixed-operating system networks running on-prem, cloud, or hybrid deployment architectures. Progent's Microsoft Gold-certified Configuration Manager 2016 consulting team and Microsoft Azure cloud specialists can assist businesses of any size with any aspect of designing, installing, using and troubleshooting a SCCM 2016 deployment for on-premises, cloud, or hybrid networks.

    Does Progent offer support for Microsoft Dynamics GP 2015 R2?
    Dynamics GP 2015 R2 introduces a revamped design that improves cloud readiness, supports popular smart phones and tablets, allows single sign-on with Microsoft Azure AD, and tightens security and compliance. Progent's experienced Dynamics GP 2015 R2 consultants and developers offer the broad technical skills and hands-on experience to address the critical IT and business issues involved with deploying and managing Dynamics GP 2015 R2 and can assist you to carry out an efficient migration that will maximize the business value of your investment in this powerful platform.

    How can Progent help my business with a complex Active Directory deployment?
    Progent's Active Directory support services include certified expertise in designing, configuring and supporting complex Active Directory (AD) installations. Progent's Microsoft-certified technical team members have extensive background in diagnosing tough Active Directory challenges such as replication problems, multi-domain partition implementations, corrupted AD objects, clean-up of residual early-release software configuration objects in production AD environments, and repair of failed installations of Active Directory and AD-integrated applications. In addition, Progent is skilled in applying “expert-only” AD utilities such as NTDSUTIL and NETDIAG. Progent can also suggest configuration techniques that address important areas including AD naming standards, hierarchical model, IT administration model, use and structure of group policy objects, plus security and auditing specifications. Progent can also evaluate the implications of alternate server and service configurations on capability and performance.

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    If your small business is in Contra Costa County and you are in need of computer assistance, information technology outsourcing, or high-level expertise from a certified Progent engineer, call 925-362-2400 or visit Contact Progent.

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