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Can Progent Help Develop Database Applications for Microsoft SQL Server?
Progent's Microsoft-certified SQL Server application developers can help with the entire lifecycle of creating SQL Server database applications. Progent follows leading practices within Microsoft's .NET architecture to build extensible, easy-to-manage line-of-business software applications and is experienced work efficiently with a client's internal staff or outside consultants to finish application projects on time and within budget. Development support available from Progent for Microsoft SQL Server applications includes specification of features and scope, database modeling, data migration, T-SQL programming, software configuration, capacity planning, performance tuning, backup and restoration strategies, clustering and virtualization, consolidation of stored procedures, replication mechanisms, security and compliance, and fault tolerance.

Can Progent help us deploy VMware Site Recovery Manager for disaster recovery preparedness?
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you define, automate and verify a consistent runbook for restoring services rapidly following a breakdown. Site Recovery Manager provides centrally managed and automated disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. Site Recovery Manager also allows transparent testing for site recovery, updates and fixes and can generate reports to verify complete service recovery, validate SLAs and demonstrate compliance. Progent can provide the skills of a VCDX certified VMware SRM and VMware NSX consulting expert to assist your organization to design, deploy, test and administer a DR system based on VMware SRM.

Does Progent support Firewall and VPN technology from vendors other than Microsoft and Cisco?
In addition to supporting a broad range of security solutions from Microsoft and Cisco, Progent offers enterprises expert support for products from other major Firewall and VPN vendors including Checkpoint Software, WatchGuard, Juniper-NetScreen, SonicWALL, and Symantec. Progent can help you create a detailed security strategy and choose appropriate products from multiple vendors to support your security goals while staying within your budget restraints.

How can Progent help our business evaluate and install Windows Server 2012 R2?
Progent's certified Windows Server 2012 R2 experts can help you to assess the benefits of Microsoft Windows Server 2012 for your organization, develop test environments and rollout plans, optimize your network infrastructure for on-premises, multi-site, private or public Cloud-based, and partial-Cloud datacenters, educate your IT support, staff, create a corporate-wide security plan, automate IT management, assist with creating applications, and generate and validate a disaster recovery/business continuity plan. If your organization is considering upgrading from Windows Server 2012 R2 to Microsoft Windows Server 2016, Progent's Windows Server 2016 hybrid cloud solutions consultants can help you to assess the value of Windows Server 2016 for your business and plan and carry out an efficient move to Windows Server 2016 and Windows Hyper-V 2016 using a local, cloud, or hybrid architecture.

How can Progent help my Linux developers?
If you are creating UNIX or Linux software on a system that includes Windows-based servers, desktops and applications, Progent provides IT outsourcing services that keep your network up and running while freeing you to concentrate on your field of professional expertise. By using automated server monitoring and providing remote and on-premises technical help as you need it, Progent delivers Linux developer support that offers an affordable way to maintain an IT network that features top-level availability, security and speed.

My business application needs 24x7 support. Can Progent help?
Progent's low-priced after-hours remote support program offers clients round-the-clock access to online support from Progent's TRC. Services offered outside standard work hours include fixing issues with Microsoft-based servers, Windows desktop support, assistance with MS Office applications, network and system backup/restore, and fundamental routing and switching support for Cisco networking products.

What is Progent's response time for providing online technical support?
Progent's Technical Response Center is dedicated to providing the highest quality of online IT support available for emergency and standard problems. For emergency issues that affect many users, key people, or a line-of-business application, the Technical Response Center is set up to respond in less than an hour. For standard issues, the TRC is committed to respond in two hours or less. In all cases, your ticket will be created promptly and correctly, You will be sent an acknowledgement from the trouble ticket system, and the TRC will check with you regarding each corrected issue to verify you are satisfied with the results and willing to close the ticket. Find out more details about Progent's Technical Response Center Customer Commitment.

How can Progent help my business integrate Windows Hyper-V server virtualization software?
Progent's certified Windows Server 2016 Hyper-V experts and Windows Server 2012 R2 consulting experts can assist you to evaluate the possible advantages of Hyper-V-based server virtualization for your company, conduct pilot implementations to validate Hyper-V's compatibility with your line-of-business software, evaluate your network architecture for smooth operation with virtualization technology, assist you in moving to Microsoft Windows Server 2016 or Windows Server 2012 R2 and configuring Windows Hyper-V, train your IT personnel to monitor and manage Hyper-V, offer expert consulting support for enhancing the security of your virtual servers, establish and test disaster recovery procedures that optimize system uptime, and provide continuing consulting and technical support including low-cost remote troubleshooting and turn-key Help Desk outsourcing.

Can Progent help my business build hybrid cloud solutions with Windows Server 2016 Hyper-V?
Windows Hyper-V 2016 incorporates key technologies first developed for and proven on Azure, among the world's largest public clouds. This pedigree significantly enhances the ability of Microsoft's Windows Server platform to run private cloud as well as hybrid cloud/on-premises deployment models by improving security, uptime, scale, manageability, dependability and recoverability. Progentís Microsoft Gold-certified Windows Server 2016 Hyper-V specialists can help you to evaluate the benefits of Hyper-V 2016 for your business, set up test systems to verify the ability of Hyper-V 2016 to support your critical applications, design a cost-effective network topology for a cloud-based or hybrid deployment, create and execute a non-disruptive upgrade strategy, educate your IT administration and support personnel, and provide ongoing consulting and troubleshooting services to ensure that your Hyper-V 2016 investment gives you the highest possible business benefit.

How can I find out more about the benefits of Progent's IT outsourcing and co-sourcing services?
Progent has created an IT outsourcing white paper that summarizes the advantages businesses of all sizes can derive by outsourcing or co-sourcing IT consulting and other information technology services. Progent has also produced IT Outsourcing datasheets for several support offerings targeted for small and medium sized businesses.

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If your small business is in Contra Costa County and you are in need of computer help, IT outsourcing, or advanced services from a Progent consultant, call 925-362-2400 or visit Contact Progent.

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