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How does Progent handle problem escalation?
Progent follows a collaborative model for problem escalation, making it efficient to resolve even the toughest technical issues that can appear occasionally. By taking advantage of 100s of consulting-years of experience from Progent's Microsoft and Cisco-qualified consultants, Progent can quickly and cost-effectively resolve networking problems that would stymie ordinary IT service companies. Working with thousands of businesses on installation and troubleshooting projects annually gives Progent a unique understanding concerning which approaches succeed and which ones do not in solving IT problems.

How can Progent's consultants help with Microsoft SQL Server?
Progent's SQL Server experts, database software programmers, database administrators, project management consultants, Cisco network infrastructure engineers, disaster recovery specialists, and IT security professionals can help you to maintain and expand your SQL Server solution, build or update data-driven software, assess the potential business benefits of moving to Microsoft SQL Server 2016 or migrating to Microsoft SQL Server 2014 from an older version of SQL Server or from a legacy database platform, install pilot systems at your datacenter or at Progent's test lab, plan and execute an efficient transition to SQL Server, and configure an efficient and secure IT infrastructure that lets you maximize the strategic benefit of SQL Server.

Does Progent offer support for Microsoft Dynamics NAV ERP software?
The updated release of MS Dynamics NAV offers several new features such as Personalized Role Centers, enhanced BI and reporting capabilities, and advanced workflow support. Progent's Dynamics NAV software consultants offer software development, integration and debugging support to enable you to get the most from Microsoft Dynamics NAV. Progentís engineers can show you how to connect Microsoft Dynamics NAV ERP software to other systems and programs. In addition, Progent can assist your organization to design and analyze databases so you can improve your knowledge of your business, attract additional customers, refine your sales campaigns, and build successful partnerships.

Does Progent offer support for Exchange Server 2016 Database Availability Groups (DAGs)?
MS Exchange 2016 Server enhances the speed and simplifies the deployment of DAGs, which offer an automatic failover cluster for high availability. Database Availability Groups in Microsoft Exchange 2016 Server lower failover delay by an estimated 33% relative to Exchange Server 2013. Other enhancements include setup defaults that enforce leading practices for data protection. Progent's certified Exchange consultants offer DAG consulting services to help you to plan, implement and manage a DAG environment the offers advanced protection for your Exchange mailboxes.

How Can Progent help us with SQL Server 2014?
SQL Server 2014 incorporates significant enhancements in critical areas such as speed, uptime, security, and cloud integration. SQL Server 2014 is the first version of Microsoft SQL Server that includes in-memory technology that works seamlessly across all types of applications including Online Transaction Processing (OLTP), data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can deliver cost-effective online and onsite consulting services such as planning, configuration, administration, remediation, and application development expertise to help businesses of all sizes to achieve maximum business value from their SQL Server 2014 deployment. In case your organization is currently using SQL Server 2014, Progent can help you to carry out an efficient upgrade to SQL Server 2016.

What are the key features of Progent's IT outsourcing packages?
Components of Progent's IT outsourcing packages include network evaluation to ensure that your computer system meets professional standards of security and off-site connectivity, 24x7 server monitoring using MOM to anticipate issues before they disrupt your productivity, if required Help Desk Services from Progent's technical staff, security assessment to help preserve your network from intruders and viruses, installation of Service Packs and security patches for servers and applications, discounts on Progentís off-site and on-premises troubleshooting services, and access to Progentís staff of Microsoft-certified system engineers and support personnel.

Can Progent help me upgrade my Wi-Fi network with Cisco's Aironet 802.11ac access points?
Progent's Cisco-certified consultants can assist your business to migrate to Aironet wireless access points and Cisco Wi-Fi controllers that are compatible with the recently approved IEEE 802.11ac Wi-Fi specification, making it possible to triple the speed for your Wi-Fi LAN while expanding the coverage area.

Can Progent provide email content filtering and data leakage protection?
Progent's data loss prevention (DLP) consultants and data leakage protection consultants can help businesses to configure Progent's ProSight Email Guard Security Gateway to enforce specified content security policies for scanning the content of outbound email messages and attachments and blocking users from sending sensitive or unauthorized information or spam-like messages. ProSight Email Guard's outbound email content filtering solutions can also help organizations avoid being blacklisted and keep compliant with industry security standards and government mandates like HIPPA, Sarbanes-Oxley and PCI DSS. Read more about Progent's entire ProSight portfolio of value-priced managed services for small and mid-size businesses.

How can Progent help us protect our network from ransomware and other modern threats?
The ProSight Active Security Monitoring (ASM) endpoint protection service utilizes cutting edge behavior analysis tools to defend endpoints as well as servers and VMs against modern malware assaults like ransomware and email phishing, which routinely escape legacy signature-matching anti-virus products. ProSight ASM safeguards local and cloud-based resources and offers a unified platform to address the entire threat progression including filtering, identification, mitigation, remediation, and post-attack forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered attacks. Learn about Progent's entire ProSight portfolio of affordable managed services for small and medium-size businesses.

How can Progent help large enterprises?
Progent's engineering staff can assist large businesses to plan, deploy, and manage major rollouts of key Microsoft, Cisco, and Oracle platforms by providing support services including Active Directory expertise, Microsoft Exchange 2016 Server migration, Exchange 2013 Server consulting, SQL Server 2012 application development, Cisco network infrastructure engineering, Oracle database administration support, MySQL consulting, and project management assistance. Progent has worked with some of the world's largest enterprises to integrate crucial IT solutions powered by Microsoft technology and can offer transparent branch office support services to enterprises with branch offices in the San Francisco Bay Area or in major cities in the U.S.

Can Progent help us set up and maintain Cisco Unity Connection or Unity Express (CUE)?
Cisco Unity Connection, an integrated expansion of Cisco Unified Communications Manager (CUCM), is a converged voice messaging solution that accelerates productive collaboration by providing a variety of options for retrieving voice messages within an environment that is easy to implement and maintain. Cisco Unity Connection allows you to access and manage your voicemail messages from your email inbox, web browser, Cisco Jabber, a Cisco Unified VoIP endpoint, a smartphone, or a tablet. Cisco Unity Express (CUE), available in certain Cisco ISR routers, provides affordable voicemail, unified messaging, IVR, and greeting functions for small to medium businesses (SMBs) and corporate branch locations with up to 500 workers. Progent's Cisco-qualified CCIE consultants can provide Cisco Unity Connection and Unity Express (CUE) integration and troubleshooting services to ensure that your voice messaging solution delivers significant business value.

Can Progent help me configure Database Availability Groups for Exchange 2013?
A Database Availability Group (DAG) is the basic element of high availability (HA) and resilience for Exchange 2013 Mailbox (MBX) servers. Introduced in Exchange Server 2010, a DAG is a group of as many as 16 MBX servers where any DAG server can host a replica of a mailbox database from any other DAG server. DAG servers cooperate with one another to restore unassisted from failures that affect MBX databases. Progent's certified Exchange experts can provide DAG support services to help you plan, deploy and manage an HA solution for your Exchange mailboxes.

Does Progent support Microsoft and Cisco technology exclusively?
Progent's focus is Microsoft software and Cisco network technology, but Progent has deep experience in the architecture, installation, and integration of seamless networks that incorporate technology from a variety of top vendors. Services offered by Progent include Mac OS X and iPad 3 help, Linux support, Sun Solaris expertise, Apple iPhone and iPad integration, Android smartphone and tablet integration, BlackBerry integration, Citrix Virtualization support, plus technical services for Computer Associates, HP/Compaq, Dell Computers, IBM, Symantec, Trend Micro, VERITAS, and WatchGuard.

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If your small business is in Contra Costa County and you need computer assistance, information technology outsourcing, or high-level services from a Microsoft or Cisco certified professional, call 925-362-2400 or visit Contact Progent.

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