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Does Progent support Lync Server 2013?
Microsoft Lync Server 2013 enables businesses of any size to create a manageable and protected communications environment that supports the modern BYOD computing style with IM, real-time presence, web conferencing with application sharing, as well as IP-based and PSTN calling enabled for a broad assortment of desktop and handheld devices. Progent's certified Lync Server 2013 consultants can assist you to assess the business benefits of Lync 2013, design an in-house, cloud-based (with Lync Online) or hybrid model appropriate for your present and future plans, implement Lync Server 2013 in a way that expedites your ROI, and deliver live webinar and on-premises training to your management staff and users. Progent has in-depth expertise in key pieces of a Lync 2013 deployment that include Windows Server, SQL Server Express and Exchange, and Progent can assist your organization to combine Lync Server 2013 with key Microsoft Office and Office 365 applications including Outlook clients, Word and PowerPoint.

How can Progent help us with our hybrid cloud solution?
Progent's hybrid cloud solutions consultantscan provide expert online consulting support to assist organizations of all sizes to integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your it team to design and manage cost-effective hybrid ecosystems that can include Windows and Linux operating systems and applications in hybrid architectures that combine on-premises resources as well as public clouds. To help you to incorporate public clouds with physical datacenters, Progent offers a variety of public cloud integration services that include Office 365 Exchange Online integration with on-premises installations of Exchange, Azure enterprise hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) programming and troubleshooting.

Can Progent help integrate and support Cisco unified communications and collaboration solutions?
Progent offers remote or onsite help from a certified CCIE engineer to assist your business to design, install, manage and troubleshoot converged communications networks based on Cisco Unified Communication products in a local, cloud-based, or hybrid cloud environment. Progent's Cisco-certified Unified Communications consultants have in-depth experience helping organizations of any size to create advanced collaboration ecosystems by providing expert services such as Unified Communications Manager (CUCM) and CallManager system design and deployment, IP voice and video phones and soft phones setup, and Cisco wireless VoIP phone solutions. Progent's consultants can assist you with Cisco's extensive library of Unified Communications applications such as Jabber, WebEx, Cisco Unity Express (CUE), Unified Contact Center Express (CCX), and Unified Mobility.

Can Progent help with setting up and using Microsoft Project?
Progent's certified Microsoft Project consultants can provide in-depth expertise in deploying and operating Microsoft Project Server and Microsoft Project Online and can provide a wide range of affordable remote consulting services based on industry leading practices to help businesses of all sizes to get all the benefits of this leading project management solution. Services offered by Progent include project planning, installation and upgrades, setting up secure collaboration among onsite and remote or mobile users, network optimization, and customized online training.

How can Progent enhance my network security?
Progent's CISA and CISM-certified network security engineers can assist you develop a company-wide network security plan that includes technologies as well as procedures to protect your information resources. Progent's ISA Server consultants and Microsoft Forefront TMG engineers can assist you to maintain Microsoft's older firewall servers. Progent's Cisco ASA firewall with Firepower Services engineers can assist you to deploy Cisco network appliances for optimum infrastructure security. Progent's security assessment testing services offer affordable analyses of your existing security environment. Progent's Email Guard spam and virus filtering service can block spam and email-borne malware before they can reach your security perimeter.

Can Progent help integrate a business intelligence (BI) reporting solution that consolidates all our vital data?
Progentís business information reporting experts can provide remote and onsite consulting to assist your organization with any facet of business intelligence reporting ranging from troubleshooting or modernizing applications to planning and implementing a comprehensive BI solution. Progent's management reporting consultants can help you to support your current reporting system, help you to migrate databases and applications from a legacy reporting product to a current solution, and provide as-needed online training to meet your specific requirements. Progentís management reporting professionals can provide experience in all popular business analytics reporting platforms including Microsoft's SQL Server BI stack (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel business analytics tools such as Power Pivot, Power Query and Power View, and Report Builder.

Does Progent offer support for Microsoft Dynamics GP 2015 R2?
Microsoft Dynamics GP 2015 R2 (formerly Great Plains) features a new architecture that enhances cloud integration, works with popular smart phones and tablets, allows one-time login with Azure Active Directory, and tightens security and compliance. Progent's experienced Microsoft Dynamics GP 2015 R2 consultants have the depth and breadth of technical skills and hands-on experience to address the critical technical and business challenges associated with upgrading to Dynamics GP 2015 R2 and can assist your organization to perform an efficient migration that will maximize the business value of your investment in this mission-critical platform.

What are the advantages to my business of Progent's network monitoring services?
Operations Manager improves the availability of business-critical applications by proactively detecting and helping to fix trouble spots before they are able to bring down a network. Operations Manager can optimize network performance by checking selected performance levels and use patterns on key servers, enabling network managers to be more proactive in integrating performance-related products and to clean up problem areas before they cause severe network traffic jams. However, configuring Operations Manager to take full advantage of this state-of-the-art monitoring software can be a challenge. With more four years of background with the NetIQ technology upon which MOM is derived, Progent's consulting staff can help you select appropriate Operations Manager components, install and integrate Operations Manager, and write specialized rules, scripts, reports and alerts for your enterprise. Progent can also record Operation Manager's server monitoring policies and procedures for your IT staff.

Does Progent offer network monitoring support?
Progent offers a variety of Network Support Bundles built around the advanced problem solving capabilities of System Center Operations Manager, a next-generation network management software platform that monitors the reliability, speed and security of your IT system and detects anomalies before they can disrupt your network. To give you additional insight about the performance and stability of your system infrastructure, Progent can help you deploy and operate popular network monitoring software based on the Linux operating system.

Does Progent offer support for Microsoft Dynamics NAV ERP software?
The most recent release of MS Dynamics NAV offers several new features including specialized Role Centers, improved business intelligence and reporting capabilities, and advanced workflow management. Progent's Microsoft Dynamics NAV software consultants can provide software development, configuration and troubleshooting support to enable you to benefit from MS Dynamics NAV. Progentís engineers can show you how to connect MS Dynamics NAV ERP software to other systems and programs. Also, Progent can assist you to create and utilize databases so you can enhance your knowledge of your operations, attract additional customers, refine your marketing strategies, and form productive alliances.

Where can I review testimonials from Progent's customers?
Progent has delivered remote or on-premises technical support service to organizations in every state in the country. Many of these clients have expressed their high regard for Progent via testimonials to the excellence of Progent's service staff. Take a look at Progent's customer testimonials to learn what people say about the quality of Progent's IT services.

Does Progent have a defined methodology for best practices in solving IT problems?
Progentís team of Microsoft and Cisco-qualified consultants have in-depth real-world industry experience, in the trenches of IT support, performing a multitude of IT tasks for a diverse selection of customers. Each Progent consultant carries a set of personal methodologies from this broad industry background, and these are further refined by the corporate-wide leading practices training that Progent instills in its support group. For larger engagements, Progent consulting staff use the Microsoft Solutions Framework (MSF) model for service delivery which divides projects into well defined and manageable components that reduce the risk of a project spinning out of control.

Can Progent help our company integrate Windows 8.1 desktop computers and mobile devices?
Progent's Microsoft-certified Windows 8.1 experts can provide a range of consulting services to help organizations of any size to deploy, manage, and troubleshoot environments that incorporate desktops, laptops, tablets, or Windows phones based on Microsoft Windows 8.1. For larger organizations, Progent's experienced project managers can assist to set up testing labs to assess Windows 8.1 and develop and execute Windows 8.1 migration plans based on industry best practices. Progent's consultants can also provide Windows 10 planning and migration assistance.

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If your small business is in Davis, Woodland or anywhere in Yolo County and you require computer help, IT outsourcing, or top-level services from a Microsoft or Cisco certified consultant, call 916-609-1222 or visit Contact Progent.

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