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What are the advantages to my business of Progent's network monitoring services?
System Center Operations Manager increases the availability of business-critical programs by proactively identifying and helping to resolve trouble spots before they are able to crash a network. Microsoft System Center Operations Manager can optimize network performance by examining predefined performance levels and usage patterns on critical servers, enabling network support staff to be more efficient in integrating performance-related resources and to eliminate problem areas before they bring about serious network traffic jams. However, setting up Microsoft Operations Manager to take complete advantage of this feature-rich monitoring solution can be tricky. With more five years of background with the NetIQ technology upon which MOM is derived, Progent's technical team members can help you choose the right System Center Operations Manager components, deploy and configure Operations Manager, and write specialized rules, scripts, reports and alerts for your network environment. Progent can also record Operation Manager's server monitoring rules and procedures for your IT organization.

Can Progent help configure and integrate Cisco wireless VoIP phones?
Integration of Cisco's wireless VoIP phones typically requires that you configure and fine tune numerous components of your wireless infrastructure including access points, routers and switches, Cisco wireless LAN controllers, and management software. Progent's Cisco wireless IP phone configuration and troubleshooting experts can provide remote and onsite support to help you build and manage a Cisco wireless IP phone deployment by providing integration services that range from debugging the set up of an IP phone or AP to offering comprehensive project management outsourcing or co-sourcing for updating the Wi-Fi infrastructure of a campus.

What are the advantages of being a Microsoft-certified Partner?
Because Progent is a Microsoft-certified Partner, each Progent MCSE support engineer and IT consultant can utilize the technical and training resources required to offer the best information technology service available. Progent can provide world-class expertise in the architecture, implementation and maintenance of Microsoft-based information technology. Progent's Microsoft-certified experts offer Active Directory consulting, Microsoft Exchange 2016 upgrade support, Exchange 2013 Server integration, Microsoft Exchange 2010 Server management, Microsoft Exchange 2003 upgrade help, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 configuration, Windows 2008 Server consulting and support, plus Windows 10 planning and migration consulting, Windows 8.1 consulting expertise, Microsoft Windows 7 support, Microsoft Office 365 technical support and training, and Dynamics GP (Great Plains) development.

We want to develop a long-term IT strategy but we don't have a Chief Information Officer. Can Progent help?
Progent can supply organizations with an IT management professional who can act as a temporary or part-time Chief Information Officer. This experienced IT officer can offer long-term direction to assist your company to integrate appropriate IT products to improve business operations so they match more closely with your business objectives. Your company can develop and implement a well thought out IT plan without absorbing the expense of a full-time Chief Information Officer. Key services Progent's temporary Chief Information Officer can perform include strategic planning, establishing IT budgets, developing and tracking models for TCO and ROI, optimizing workflows, negotiating contracts with vendors, defining security policies, monitoring service level agreements, automating data center administration, software revision tracking, IT asset documentation management, and business continuity preparedness.

Can Progent provide help with Microsoft Access software development?
Progent's Microsoft Office Access consulting experts can provide affordable remote support for all releases of Microsoft Office Access including Access desktop and Access Web App and can provide advanced assistance for Access application development, database conversion, performance tuning, BI reporting, and maintenance. Progent also offers tailored online training for Access application programming and database management.

Can Progent help integrate and support Cisco unified communications and collaboration solutions?
Progent can provide online or on-premises access to a certified CCIE specialist to help your business to design, deploy, manage and repair converged communications environments built on Cisco Unified Communication products in an in-house, cloud-centric, or hybrid cloud environment. Progent's Cisco-certified Unified Communications engineers have in-depth experience assisting organizations of all sizes to build advanced collaboration ecosystems by providing services such as Cisco Unified Communications Manager (CUCM) and CallManager system design and deployment, IP voice and video phones setup, and wireless IP phone deployment. Progent's consultants can assist you with Cisco's entire portfolio of Unified Communications applications such as Cisco Jabber, WebEx, Unity Express, Unified Contact Center Express, and Unified Mobility.

Does Progent offer support for Microsoft Dynamics GP 2015 R2?
Microsoft Dynamics GP 2015 R2 (formerly Great Plains) features a new architecture that improves cloud readiness, works with popular handheld devices, allows single login with Azure AD, and tightens security. Progent's experienced Microsoft Dynamics GP 2015 R2 consultants offer the broad technical skills and hands-on experience to address the many technical and business issues involved with upgrading to Dynamics GP 2015 R2 and can help you to carry out an efficient migration that will optimize the business value of your investment in this powerful product.

Can Progent help integrate Linux/UNIX and Windows environments?
Progent can help you configure Microsoft Windows Services for UNIX (SFU) to achieve compatibility between Windows and UNIX environments. Windows Services for UNIX offers interoperability between Windows Server 2003 and different types of UNIX including Solaris 7 and 8, HP-UX 11i, AIX 5L 5.2, and Red Hat Linux 8.0. Microsoft SFU permits you to share Windows folders over NFS and the latest authentication in native Windows Server Active Directory environments. SFU's Interix component includes a full library of UNIX utilities and shells, support for a single rooted file system, and a software development kit for migrating programs.

Can Progent help us automate network infrastructure mapping and management?
Progentís ProSight WAN Watch network infrastructure monitoring and management service makes it simple and affordable for small and mid-sized organizations to map out, monitor, reconfigure and debug their connectivity appliances like routers, firewalls, and load balancers as well as servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when potential issues are detected. By automating tedious management and troubleshooting activities, WAN Watch can knock hours off common tasks like network mapping, expanding your network, finding appliances that need critical updates, or identifying the cause of performance issues. Learn more about the entire ProSight portfolio of value-priced outsourced network management services for small and medium-size organizations.

Can Progent help me integrate and manage iPhones connected to our network?
Progent's iPhone and iPad integration consultants offer cost-effective online consulting to assist you to plan, configure, and troubleshoot any facet of your iOS and Windows integration solution and is available for quick tasks to help you get past specific technical bottlenecks or long-term engagements to help you finish large-scale projects on time and within budget. Progent has expertise in on-premises, cloud-centric, or hybrid environments and can help you build or support a highly available, protected and scalable network infrastructure that aligns with your mode of computing. Progent also offers remote or onsite training for individuals or groups to show you how to manage and use your iPhones and iPads in a safe, team-oriented ecosystem that optimizes the strategic value of your IT system.

How can Progent help our company to use System Center 2016 to manage our hybrid cloud environment?
System Center 2016 delivers important improvements in the management of hybrid cloud networks by offering advanced support for Windows Server 2016, Windows 10; unified management of heterogeneous environments that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support such as closer integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help your business to plan and configure a new implementation of System Center 2016, extend or optimize your current one, upgrade smoothly from a prior version of System Center, or troubleshoot your System Center solution.

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If your small business is in Davis, Woodland or anywhere in Yolo County and you are looking for technical support, information technology outsourcing, or top-level services from a certified Progent professional, call 916-609-1222 or visit Contact Progent.

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