More Questions and Answers
Why does Progent recommend upgrading from Microsoft Exchange 2000 or 2003 Server to Exchange Server 2007?
Microsoft Exchange Server 2007 offers improvements in capability over previous versions in important areas including business continuity, performance, security, wireless connectivity, group computing and ease of administration. Progent can help you upgrade from Exchange 2000 or 2003 Server to Exchange Server 2007 seamlessly so that your business is not disrupted. Even for complex multi-server or multi-location upgrades, Progent has the experience to finish your project quickly and economically. Progent's Microsoft Exchange help, repair and consulting services include assistance with the configuration of third-party utilities that are best aligned to your business goals.
How does Progent handle problem escalation?
Progent utilizes a team approach to problem escalation, making it possible to deal with even the most difficult technical issues that can crop up from time to time. By leveraging hundreds of man-years of experience from Progent's Microsoft and Cisco-certified consulting staff, Progent can rapidly and affordably fix even the most vexing issues. Working with hundreds of clients and performing thousands of complex implementation and integration jobs annually gives Progent a unique view about which approaches work and which do not.
Can Progent help my business customize applications based on Microsoft Great Plains software?
The open architecture of Microsoft Dynamics GP makes it affordable to designcustom Microsoft Dynamics GP applications that provide all of the core capability of proven Great Plains solutions but also address the particular requirements of your business. With utilization of the Modifier with Microsoft Visual Basic for Applications, software engineers can work with the most widely used programming environment in the IT world to adapt Microsoft Dynamics GP data views, supplement or change business logic, produce custom forms and reports, or extend interaction with Microsoft Office programs. Progent's experience with Microsoft .NET programming, Microsoft SQL Server Consulting, and programming background with VBasic, XML and other developer tools make it possible to create specialized line-of-business applications and eCommerce solutions that work seamlessly with Great Plains.
How can Progent help my business get the most benefit out of Microsoft Operations Manager (MOM) software?
Setting up Microsoft Operations Manager can be complex. With over five years of background with the NetIQ product upon which MOM is built, Progent's experts can help you select appropriate MOM components, configure and integrate MOM, and write custom rules, scripts, reports and alerts for your business. Progent can also document Microsoft Operations Manager's server monitoring policies.
You can outsource MOM problem reaction to Progent's Microsoft-certified experts. With years of IT management experience, these service professionals can also respond efficiently to the monitoring data produced by MOM to keep mission-critical servers running continually. By analyzing trend reports and reacting efficiently to alerts, Progent can eliminate emerging problems before they cause network failure or fix serious problems as soon as they occur. Usually, Progent can fix problems remotely, saving time and money. For serious problems that demand hands-on service, Progent can immediately send a field technician to the location of any small business in the San Francisco Bay Area.
What network support services are available from Progent on a 24x7 basis?
Progent's 24x7 Network Support Services include:
Proactive, automatic server monitoring
fast, expert response to trouble
efficient support escalation when necessary
Remote network support to minimize expenses and solve problems quickly
Help Desk Call Center for expert phone support
Specially priced IT support outsourcing bundles for small and mid-sized businesses
Can Progent help my business migrate to Windows Server 2003?
Progent can assist you with designing, deploying, supporting and repairing complex IT solutions powered by Microsoft Windows Server, and can support your upgrade from Windows 2000 Server or from mix-platform environments. Progent's migration, integration, update support, and application programming
services include planning and network architecture, set up and installation.
Does Progent publish datasheets on specific IT outsourcing packages?
Progent has produced IT Outsourcing fact sheets for several service packages targeted for small and mid-sized businesses.
Progent’s Small Business IT Outsourcing Package offers affordable IT management, network consulting, technical support and Help Desk services for San Francisco Bay Area businesses with 10-50 network users.
To view a printable PDF version of this document and discover how outsourcing can cut costs and improve productivity,
click:
Small Business IT Outsourcing Package Datasheet (166 Kb PDF file).
Progent's Network Monitoring Packages offer 24x7 server monitoring and IT support for
Northern California companies with 50-250 computer users.
To read a printer-friendly PDF version of this datasheet and find out the ways outsourcing can lower expenses and increase productivity,
click:
Network Monitoring Packages Datasheet (69 Kb PDF file).
What are the advantages to my business of Progent's network monitoring outsourcing?
Microsoft Operations Manager (MOM) increases the availability of mission-critical programs by proactively detecting and helping to resolve trouble spots before they are able to crash a network. Microsoft Operations Manager can improve network throughput by examining selected performance thresholds and usage profiles on key servers, allowing IT managers to be more selective in adding performance-related products and to eradicate trouble areas before they cause serious network bottlenecks. However, setting up Microsoft Operations Manager to take full advantage of this complex monitoring software can be a challenge. With more four years of background with the NetIQ software upon which MOM is derived, Progent's technical staff can help you pick the proper MOM features, deploy and configure MOM, and create specialized rules, scripts, reports and alerts for your IT system. Progent can also record MOM's server monitoring rules and procedures for your IT department.
Does Progent offer network monitoring support?
Progent offers a variety of Network Support Packages built around the proactive problem solving abilities of Microsoft Operations Manager (MOM), a next-generation network management software solution that monitors the reliability, speed and security of your information system and identifies problems before they can bring down your system. To give you more understanding about the performance and robustness of your system environment, Progent can help you integrate and operate leading network monitoring software based on the Linux OS.
What Microsoft eCommerce applications can Progent help customize?
Progent's Experts Team delivers in-depth consulting knowledge in crucial application areas, allowing you to develop fast, affordable and comprehensive IT solutions that fit the unique needs of your company. Progent's line-of-business software developers can help you customize Microsoft's major eCommerce-capable products including:
Microsoft Business Solutions-Axapta Software
Microsoft Business Solutions–Microsoft Dynamics NAV
Microsoft Business Solutions–Great Plains Retail Management System
Microsoft Business Solutions-Solomon Software
How can Progent help my Linux developers?
If you are producing UNIX or Linux applications on a network that features Windows-based servers, desktops and applications, Progent offers IT support services that keep your network up and running while freeing you to concentrate on your area of professional expertise. By taking advantage of automated server monitoring and offering remote and on-site support when you require it, Progent delivers
Linux and UNIX developer support that represents an affordable way to manage a business network that features top-level reliability, security and performance.
How can Progent help me migrate from a POP3 email system to Microsoft Exchange Server 2007?
Progent's Exchange 2007 migration consultants employ field-proven methodologies to help you move from POP3 email systems to Microsoft Exchange Server 2007. Progent attends to essential procedures such as coordinating domain names so that both local and external users make a smooth migration from POP3 email. Progent can help you with configuring a local Exchange Server environment or help you locate and administer your Microsoft Exchange Server in an external, third-party Data Center.
How can Progent help my business maximize the benefits of Microsoft Customer Relations Management (CRM) software?
Progent can set up an effective server and communications foundation, including remote and wireless access, to
optimize the impact of Microsoft Dynamics CRM, and Progent's Experts Team can offer your Northern California company with a consulting professional who can help you integrate Microsoft CRM with your sales or customer support information. Progent gives you access to application experts for other sales automation technologies to keep your business in front of the competition.
How can Progent help large enterprises?
Progent's technical staff can help large enterprises plan, execute and manage major rollouts of key Microsoft technology such as Active Directory, Microsoft Exchange 2007 Server, SMS Server and SQL Server. Progent has helped some of the world's largest companies successfully integrate
mission-critical information technology solutions powered by Microsoft technology and can provide local consulting expertise for large companies with branch offices in Northern California or in major cities in the United States.
More Questions and Answers
If your small business is in Davis, Woodland or
anywhere in Yolo County
and you require technical help, IT outsourcing, or high-level services from a Microsoft or Cisco certified consultant:
Call 530-298-5252 or send email to information@progent.com
