Onsite Service Available in Yolo County, Davis, Woodland





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Can Progent help with setting up and using Microsoft Project?
Progent's certified Microsoft Project consultants can provide advanced expertise in deploying and using Microsoft Office Project Server and Project Online and can deliver a broad range of affordable online support services based on industry best practices to help organizations of all sizes to get all the benefits of this leading platform. Support services offered by Progent include project design, installation and upgrades, strategies for secure file and status sharing among local and remote or mobile users, network optimization, and customized webinar training.

Can Progent help us to deploy System Center 2016 Virtual Machine Manager to manage our hybrid cloud network?
Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016) is a component of Microsoft's System Center 2016 family of IT infrastructure management products and is intended to offer a centralized solution for configuring and managing virtualized datacenters across hybrid environments that can include on-premises and hosted datacenters and Microsoft Azure resources. Progent's Virtual Machine Manager 2016 consultants can help organizations of any size with any aspect of designing, deploying, and managing a SCVMM 2016 solution. Progent can assess your virtualization architecture, help you upgrade smoothly from legacy releases of VMM, design processes for building and deploying virtual machines and VM hosts, implement high-availability scale-out clusters, connect your private cloud infrastructure with public clouds, set up virtual switches and load balancers, write and refine PowerShell scripts, and assist you to evaluate the strategic business benefits of new technologies like Storage Replica and Shielded VMs. Progent's hypervisor experts can provide world-class Windows Hyper-V consulting and VMware vSphere support.

How do Progent's consultants implement knowledge transfer to my in-house IT staff?
Progent's knowledge transfer services include one-on-one training created for customers who need to expand their understanding of critical office productivity tools and network infrastructure. Read more about Progent's Office Word and Microsoft Office 365 Word training, MS Office Excel and MS Office 365 Excel classes and programming help, MS Project training, and seminars on Apple Mac applications. Progent also provides interactive remote webinar education seminars. Virtual online webinars provide a versatile and low-cost way for training your IT staff to operate a wide range of important applications.

Progent also offers detailed documentation for all delivered services. These in-depth service reports provide your in-house IT staff a concise and useful chronicle of key technical issues concerning your IT system and can provide insight on how to anticipate and fix problems to come.

What is Progent's response time for providing online technical support?
Progent's Technical Response Center is committed to delivering the highest quality of online computer support services available for both urgent as well as standard problems. For urgent issues that affect many workers, key personnel, or a mission-critical program, the Technical Response Center will respond in one hour or less. For standard issues, the TRC is committed to respond in less than two hours. Regardless of criticality, your trouble ticket will be created quickly and accurately, You will be sent a confirmation from the ticketing system, and the TRC will get in touch with you on every resolved issue to make sure you are comfortable with the results and ready to close out the trouble ticket. Find out more details concerning Progent's TRC Customer Commitment.

How can Progent help our company to use System Center 2016 to manage our hybrid cloud environment?
System Center 2016 provides major enhancements in the management of hybrid cloud environments through advanced support for Windows Server 2016 servers, Windows 10 clients; unified management of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and better public and private cloud support including closer integration with Intune for Apple iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new deployment of System Center 2016, expand or tune an existing one, migrate smoothly from a previous version of System Center, or debug your System Center environment.

Can Progent help my business customize applications based on Microsoft Dynamics GP (Great Plains)?
The open design of Great Plains makes it possible to develop customized Microsoft Dynamics GP applications that provide all of the core capability of proven Microsoft Dynamics GP solutions but also meet the specialized needs of your organization. With the utilization of the Modifier with Microsoft Visual Basic for Applications, developers can design with the most popular customization environment in the software industry to adapt Microsoft Dynamics GP data views, add or change business logic, customize forms and reports, or extend connectivity with Microsoft Office applications. Progent's experience with Microsoft .NET support, SQL Server 2016 integration and development, Microsoft SQL Server 2014 programming and troubleshooting, and development experience with VBasic, XML, and other developer tools allows clients to design custom mission-critical programs and eCommerce solutions that integrate transparently with Microsoft Dynamics GP.

Does Progent support Juniper and NetScreen Products?
Progent's Juniper-certified network engineers can help you to plan and implement Juniper Firewall and VPN platforms, enhance and support your infrastructure, and upgrade efficiently from discontinued equipment to current releases. Progent's Junos OS engineers offer support for Juniper's premiere network operating system to enable your business to simplify the management and improve the security of your Juniper VPN devices and routers. Progent also has extensive experience maintaining Juniper's NetScreen OS and ScreenOS software platforms and can assist you manage environments that incorporate a mix of Juniper's OS platforms.

Can Progent help with Citrix XenServer virtualization technology?
Progent's Citrix certified XenServer consultants can assist your company to understand the business advantages of XenServer and other Citrix platforms, and can help your IT organization to design, test, implement, troubleshoot, and maintain a XenServer solution. Progent can also analyze your current Citrix technology environment and show you how to optimize consolidation, performance, security and compliance, availability, and disaster recovery.

Does Progent offer support for Microsoft Dynamics GP 2015 R2?
Microsoft Dynamics GP 2015 R2 (formerly Great Plains) features a new design that improves cloud integration, works with popular handheld devices, allows one-time login with Azure Active Directory, and strengthens security and compliance. Progent's experienced Microsoft Dynamics GP 2015 R2 consultants and developers offer the broad knowledge and experience to address the critical IT and business challenges involved with upgrading to Microsoft Dynamics GP 2015 R2 and can assist your organization to carry out a smooth migration that will maximize the return on your investment in this mission-critical product.

What are the advantages to my business of Progent's network monitoring services?
System Center Operations Manager improves the availability of line-of-business applications by proactively identifying and helping to resolve problems before they can crash a network. System Center Operations Manager can improve system throughput by examining predefined performance levels and use profiles on key servers, allowing IT managers to be more selective in adding performance-related products and to eliminate problem areas before they cause serious system bottlenecks. However, configuring System Center Operations Manager to take complete advantage of this complex monitoring solution can be difficult. With more four years of background with the NetIQ software upon which MOM is based, Progent's network experts can help you choose the proper Operations Manager components, install and integrate Operations Manager, and generate custom rules, scripts, reports and alarms for your network environment. Progent can also record Operation Manager's network monitoring rules and procedures for your IT department.



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If your small business is in Davis, Woodland or anywhere in Yolo County and you require computer support, IT outsourcing, or top-level services from a certified Progent consultant, call 916-609-1222 or visit Contact Progent.
















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