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Can Progent help set up secure and fault-tolerant email?
Progent can give small businesses access to a network professional with experience in MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 DAG design, Exchange 2010 design, Windows Server 2016 Privileged Access Management and Cloud Witness solutions, Windows Server 2012 R2 Live Migration consulting services, Windows Server 2008 clustering integration, and Microsoft System Center Data Protection Manager deployment in order to build a fault-tolerant messaging environment that supports local users, remote offices, telecommuters, and mobile workers. Progent's Email Guard is a spam filtering service platform that stops spam and email-borne attacks and includes cloud-based recovery via email spooling. Progent's CISA and CISM-certified network security engineers can assist your company to create infrastructure, policies, and operational processes that maximize messaging security.

What types of organizations can Progent help?
Progent provides IT outsourcing, Azure and Amazon AWS cloud integration and desktop and mobile support for small and midsize businesses, affordable online IT consulting for local governments and schools, plus branch office support and disaster recovery solution design for large corporations. Progent's small company customers typically cannot afford the distraction and cost required to have a full-time IT management staff and rely on Progent for as-needed guidance, integration and troubleshooting. SMBs find it cost effective to utilize Progent's online expertise on an occasional basis for jobs like Windows Server deployment, Exchange Server migration, network hardware upgrades, site relocation, cloud integration, or Call Center outsourcing. For advanced disaster recovery/business continuity(DR/BC) solutions, Progent can provide immediate online or on-premises access to a Cisco-certified CCIE network consulting specialist, a VMware VCDX-certified Site Recovery Manager consultant expert, or a NetApp MetroCluster and FlexPod consultant. Progent's CISA and GIAC-certified information assurance consultants offer an array of security evaluation packages tailored for networks of all sizes.

What Microsoft financial reporting applications can Progent help customize?
Progent's Experts Team offers in-depth consulting know-how in special application areas, allowing you to develop fast, low-cost and effective business solutions that align with the unique needs of your business. Progent's line-of-business software developers can assist your business to customize Microsoft's major eCommerce-capable products including:

  • Microsoft Dynamics AX Enterprise Resource Planning Software (formerly Microsoft Axapta)
  • Microsoft Dynamics GP Business Accounting Software (formerly Great Plains)
  • Microsoft Dynamics NAV Software (formerly Microsoft Navision)
  • Microsoft Dynamics SL Business Accounting Software (formerly Solomon)
  • Microsoft Dynamics RMS (Retail Management System)

    Can Progent help us integrate our environment with Microsoft Azure Service?
    Progent's Microsoft Azure cloud integration experts can help you with every phase of Microsoft Azure integration including needs definition, prerequisites evaluation, system architecture, pre-production testing, deployment, automated management, performance tuning, license management, disaster recovery preparedness, security planning, and regulatory compliance assessment. Progent can assist your IT staff to set up and debug firewall appliances and VPN connections so your clients can safely connect to Azure services, and Progent's Microsoft-certified consulting experts can assist you integrate key Microsoft technologies to work in Azure including Microsoft Windows Server, Exchange, SQL Server and SharePoint. Progent can also assist you to set up a hybrid environment that transparently combines on-premises datacenters with Azure-based services.

    Why does Progent recommend upgrading from Exchange 2000 or 2003 Server to Exchange Server 2016?
    Exchange 2016 provides important improvements over previous versions of the Exchange platform with innovations such as native support for high-availability mailbox server clusters known as Database Availability Groups the ability to use commodity disk drives to slash the expense of large inboxes, a feature-rich OWA web client that works with more browsers, advanced voice mail handling featuring voice-to-text translation, and a variety of mechanisms for improving security and compliance. Microsoft estimates that if carefully configured, up-to-date releases of Microsoft Exchange can cut messaging costs by 50-80%. Since Microsoft has stopped supporting Microsoft Exchange Server 2003, organizations have an additional incentive to ask Progent's Microsoft Exchange Server 2016 engineers about migrating to the newest version of Exchange.

    Does Progent offer special IT outsourcing packages for mid-sized businesses?
    Progent can provide mid-sized businesses in Northern California and in major cities throughout the U two cost-effective outsourcing service packages built on Microsoft Operations Manager:

  • Managed Network Monitoring Package
  • Comprehensive Network Monitoring Package

    To view a concise printer-friendly datasheet summarizing Progent's two Network Monitoring Service Packages for medium size companies, click:Network Monitoring Packages.

    Can Progent provide certified expertise for information assurance and SIEM solutions?
    GIAC (Global Information Assurance Certification) was founded in 1999 to certify the skill of information technology security experts. GIAC certifications are acknowledged by businesses and institutions all over the world including and the U.S. National Security Agency. Progent's GIAC-certified information assurance specialists can provide expertise with all of the network security disciplines addressed under GIAC accreditation such as auditing network vulnerability, event management and response, intrusion detection, web services security and SIEM solutions for compliance with regulatory requirements for reporting events.

    Does Progent support Juniper and NetScreen Products?
    Progent's Juniper Networks-certified network consultants can assist your company to plan and implement Juniper Firewall and VPN platforms, enhance and support your network infrastructure, and migrate smoothly from outdated products to the latest releases. Progent's Junos OS engineers can provide support for Juniper's premiere network operating system to help you to simplify the administration and improve the protection of your Juniper VPN devices and firewalls. Progent also has broad experience supporting Juniper's NetScreen OS and ScreenOS software platforms and can assist organizations manage networks that include a mix of Juniper's software platforms.

    Can Progent help our company integrate Windows 8.1 desktop computers and mobile devices?
    Progent's certified Windows 8.1 consulting experts can provide a variety of network consulting services to help organizations of any size to install, manage, and support environments that incorporate desktops, laptops, tablets, or Windows phones based on Microsoft Windows 8.1. For enterprise customers, Progent's senior project managers can help set up test labs to assess Microsoft Windows 8.1 and plan and implement Windows 8.1 deployment plans following industry best practices. Progent's consultants can also provide Windows 10 planning and migration assistance.

    How can Progent help my company filter spam, email-borne viruses, and Directory Harvest Attacks?
    Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security vendors to deliver web-based management and world-class security for all your inbound and outbound email. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local security gateway device to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to external attacks and conserves system bandwidth and storage. Email Guard's onsite gateway device provides a further level of inspection for inbound email. For outgoing email, the onsite security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall.

    We want to develop a long-term IT strategy but we don't have a Chief Information Officer. Can Progent help?
    If your business does not have a full-time information system strategist, Progent's part-time CIO service can provide the help of a veteran information executive on an as-needed basis to help with critical jobs like strategic planning, managing IT budgets, developing ROI models, business process analysis, vendor negotiation, IT security and compliance, business impact projections, automating data center administration, desktop support, patch control, server monitoring, and disaster recovery preparedness.

    How can Progent help us migrate to Skype for Business Server?
    Progent's Microsoft-certified Skype for Business experts can provide remote and onsite expertise for organizations of any size to evaluate the benefits of migrating to Microsoft Skype for Business from any release of Lync Server or Office Communications Server. Progent can assist you to design an on-premises, cloud-based or hybrid topology; interface Skype for Business with SQL Server,Exchange Server, SharePoint Server and Office or Office 365; set up high-availability mechanisms; connect Skype for Business with your PBX system and PSTN gateway; and integrate third-party communication platforms such as Cisco Video Interop Server. Progent's certified data security experts can help you create and verify a security strategy for your Skype for Business solution that is compliant with government and industry standards.

    What are the advantages of being a Microsoft Gold Certified Partner?
    Because Progent is a Microsoft Gold Certified Partner, each Progent MCSE support expert and network consultant has access to the technical and training tools needed to deliver the best computer help available. Progent can provide world-class expertise in the architecture, deployment and maintenance of Microsoft-based business solutions. Progent's Microsoft-certified experts offer Active Directory expertise, MS Exchange 2016 Server migration, Exchange 2013 Server integration, Exchange Server 2010 maintenance, Exchange 2003 troubleshooting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment, Microsoft Windows Server 2008 migration help, plus Windows 10 planning and migration support, Microsoft Windows 8.1 expertise, Windows 7 support, Microsoft Office and Office 365 technical support and training, and Microsoft Dynamics GP programming.

    Can Progent help implement virtual desktops with Windows Server 2008 R2?
    Microsoft's virtual desktop solutions lower the effort required for network managers to set up applications so they are consistent throughout a corporate user base, offer the power to manage access to critical information, and allow fast installation of new or upgraded workstations. With Windows Server 2008 R2, the Terminal Services tool has been enhanced and renamed Remote Desktop Services. Microsoft's innovative VDI infrastructure behind Remote Desktop Services simplifies desktop access, enhances performance, strengthens data security, unifies management, and provides a nearly seamless client experience. Progent's desktop virtualization engineers can help your company to assess the business advantages of Microsoft's virtual desktop technologies, set up test and production environments, improve your network infrastructure to accommodate virtualized clients effectively, evaluate and remediate security issues, and educate your IT managers to follow industry best practices to achieve a fast ROI from client virtualization.

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    If your small business is in Davis, Woodland or anywhere in Yolo County and you need computer support, IT outsourcing, or top-level expertise from a Progent engineer, call 916-609-1222 or visit Contact Progent.

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