Onsite Service Available in Yolo County, Davis, Woodland





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Does Progent offer consulting support for Altaro VM Backup software?
Altaro VM Backup software offers small and mid-size businesses a reliable and affordable solution for backing up and recovering Hyper-V and VMware-based VMs. Altaro VM Backup can be deployed in local, offsite, distributed, and cloud-hosted architectures and also enables cost-effective backup to Microsoft Azure Block Blob storage. Top features include industry-leading Augmented Inline Deduplication to cut backup storage needs, Continuous Data Protection (CDP) with backup spacing as little as five minutes for minimizing your Recovery Point Objective (RPO), military-grade encryption, granular restore capability for individual files and emails, extensive support for Windows Cluster Shared Volumes and for vCenter for handling larger deployments, and the ability to leverage Microsoft VSS technology to back up live virtual machines without downtime. Progent is an Altaro partner and can provide a broad range of consulting services to help you to plan, install, optimize and troubleshoot a backup and disaster recovery solution powered by Altaro VM Backup. To read more, see Altaro VM Backup Consulting Services.

How can Progent enhance my network security?
Progent's CISA and GIAC-certified security professionals can help you create a company-wide network security plan that includes hardware and software plus processes to protect your IT resources. Progent's ISA Server experts and Forefront Threat Management Gateway specialists can assist you to support Microsoft's legacy firewall platforms. Progent's Cisco ASA 5500-X firewall with Firepower Services experts can assist you to configure Cisco network appliances for maximum infrastructure security. Progent's security vulnerability scanning service bundles provide economical and objective evaluations of your current network security environment. Progent's Email Guard spam filtering service can stop spam and email-based viruses before they arrive at your firewall.

Can Progent Help with Oracle Database Administration and Application Development?
Progent offers affordable remote access to a certified Oracle database administration consultant or an Oracle application developer. Progent can provide advanced DBA services for all versions of Oracle's RDBMS platform and can also assist you to plan, build, update, or troubleshoot Oracle applications based on SQL and PL/SQL stored procedure programming language. Progent also provides consulting for Streams replication technologies and Oracle Database Resource Manage.

What is Managed Network Monitoring and how can it help my business?
Managed Network Monitoring is a form of co-sourcing that permits your internal IT organization to benefit from the system monitoring activities of an outside IT support group. If your operation has a small internal information technology group, Progent's Managed Network Monitoring co-sourcing package is an economical way to maximize system reliability, capacity and security.

Key features of Progent's Managed Network Monitoring Package include:

  • Progent does a needs evaluation and installs Microsoft Operations Manager
  • Progent deploys an off-site System Center Operations Manager server to monitor your network
  • Progent provides Help Desk support, coordinated with Operations Manager
  • Progent remotely tracks, diagnoses, and/or resolves network trouble spots
  • Progent provides regular IT management including application of service packs and security patches
  • Network Appliances must be under manufacturer's on-site warranty program

    Does Progent offer consulting services for Microsoft Office Excel?
    Progent's Microsoft Office Excel development consultants offer affordable remote programming support for applications that utilize Office Excel or Office 365 Excel as a tool for specialized business applications. Progent's engineers can assist you to plan, program, test, install, and administer new software; support and troubleshoot current software; and migrate programs based on older versions of Office Excel to current editions. Progent offers expertise with Microsoft Excel VBA and Microsoft Office Access programming and can assist you to connect Excel-powered programs to SQL Server or other external DBMs that can incorporate real-time data. Progent's consultants can also assist your organization to set up environments that integrate Excel with other Microsoft product families such as Word, PowerPoint, Project Server, and SharePoint Foundation. Progent can also help you to upgrade to more current Excel releases, including the advanced 64-bit version, and can deliver cost-effective online virtual training classes in Excel that can be customized for individuals or groups.

    How can Progent help our business evaluate and install Windows Server 2012 R2?
    Progent's Microsoft-certified Windows Server 2012 R2 consultants can help you to assess the advantages of Windows Server 2012 for your organization, develop test environments and rollout strategies, tune your infrastructure for on-premises, multi-location, Cloud-based, and hybrid environments, educate your IT management, staff, develop a corporate-wide security plan, automate IT management, help with creating applications, and generate and validate a DR/BC plan. If your organization is thinking about moving from Microsoft Windows Server 2012 R2 to Microsoft Windows Server 2016, Progent's Windows Server 2016 hybrid cloud solutions consultants can assist you to evaluate the benefits of Windows Server 2016 for your environment and design and carry out an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 using an on-premises, cloud, or hybrid deployment model.

    Does Progent Offer Business Continuity Planning Services?
    Progent can provide high-level remote consulting for disaster recovery/business continuity planning, testing, and education to assist you to respond to potential disasters, minimize downtime for your most critical network operations, eliminate data loss, and comply with examiners' letters and business requirements. Progent's business continuity consultants can team with your management and network support staff to perform business impact evaluation, identify interdependencies, identify the resources needed to run your organization, determine key IT functions and specify acceptable recovery times, select hot backup centers, configure safe offsite access capability for crucial employees, plan notification mechanisms and define duties for staff, document a complete recovery plan, and train key people to carry your agreed upon plan. Progent's Windows Server 2016 disaster recovery consultants can assist you to design and build a cost-effective disaster recovery solution for multi-site or hybrid cloud environments utilizing failover cluster technology field-tested in Microsoft's massive Azure public cloud.

    What pricing structure does Progent use for support services?
    Progent's convenient per-minute engagement model demands no complex contracts, retainers or hidden charges for standard service. Many consultants have minimum charges or other additional expenses that increase support costs. For remote service from Progent during regular business hours, you are billed only for the actual time spent fixing your problem. If it only takes fifteen minutes to fix your problem, then you are invoiced only for a quarter of an hour. For scheduled in-person support service booked more than 24 hours ahead, you are billed only for the time when our consultant is present at your location repairing your problems. No extra on location charges or travel expenses. Just Progent's competitive per-minute billing rate. For urgent same-day on-site support calls, you may have to pay for our engineer's travel time, but never a higher emergency rate.

    Can Progent help us automate network infrastructure mapping and management?
    Progentís ProSight WAN Watch infrastructure management service makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, optimize and troubleshoot their connectivity hardware such as routers and switches, firewalls, and access points as well as servers, client computers and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch ensures that network diagrams are always updated, captures and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when issues are detected. By automating complex management activities, WAN Watch can knock hours off common tasks such as making network diagrams, reconfiguring your network, locating appliances that need important updates, or isolating performance issues. Learn more about the complete ProSight line of low-cost network monitoring and management services for small and medium-size businesses.

    Can Progent help us move our data center to a colocation facility?
    There are hundreds of world-class Internet Data Centers in Northern California and major metropolitan areas across the United States, and Progent's Internet data center support team can enhance your systemís reliability and performance by helping you choose a colo facility that addresses the individual requirements of your organization such as geographic proximity, size, connectivity, affordability, and value-added features and services. Progentís data center support services are intended for businesses with hardware located at colo hosting facilities and requiring on-demand on-site service at the collocation facility plus remote help from Microsoft and Cisco certified experts. Progent provides a variety of co-location center support services such as network architecture analysis, Windows and UNIX server installation and support, troubleshooting for server and telecommunications networking, development and installation of non-stop systems, architecting and deploying layered security structures, firewall integration and support, configuring load balancing environments, and planning high-availability server clustering systems.



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    If your small business is in Davis, Woodland or anywhere in Yolo County and you need technical support, IT outsourcing, or advanced expertise from a certified Progent engineer, call 916-609-1222 or visit Contact Progent.
















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