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What services are available from Progent for Microsoft Office Word and Office 365 Word?
Progent's Office Word and Office 365 Word experts can provide a wide range of economical online consulting services to assist you to manage and troubleshoot your existing Microsoft Office Word solution or help you to upgrade to a current version of Microsoft Office Word. Support offered by Progent's experts include VBA programming, isolating and fixing compatibility issues between various releases of Word, integrating Office Word with other Microsoft Office apps such as Office Excel and Microsoft Outlook or with 3rd-party data sources and add-ons,infrastructure optimization for dependable. reliable cloud access, security consulting, and smart phone and tablet integration, and online Microsoft Office Word and Office 365 Word training classes tailored for individuals or groups.

Can Progent help us integrate our environment with Microsoft Azure Service?
Progent's Azure cloud integration experts can assist you with every phase of Azure cloud migration such as needs definition, readiness evaluation, solution architecture, pre-production testing, implementation, centralized management, performance optimization, license controls, disaster recovery preparedness, security policy enforcement, and regulatory compliance validation. Progent can assist you to configure and troubleshoot firewalls and VPN connections so that your users can securely connect to Azure resources, and Progent's Microsoft-certified consultants can assist you integrate critical Microsoft technologies to run in Azure including Windows Server, Exchange, SQL and Skype for Business. Progent can also help your organization to create a hybrid environment that seamlessly combines physical datacenters with Azure resources.

Can Progent help my business migrate from Windows Server 2000 or Windows Server 2003?
Progent can show you how to design, justify and carry out a project to transition to Windows Server 2012 R2 from a Microsoft Windows Server 2003 or Microsoft Windows 2000 Server environment. Progent's Microsoft Gold consultants can also deliver affordable and effective online consulting and engineering help so you can maintain Windows Server 2012 installations. Progent can help you to assess the strategic advantage of migrating from previous versions of Windows Server and can adhere to best practices to support a smooth move to 2012 R2.

Why should a small business outsource IT support?
Whether it means planning IT system infrastructure, establishing or outsourcing a Help Desk, rolling out a new email system, or building an web-based business application, outsourcing your network technical services can control expenses and reduce risks, enabling network support costs to grow in a more steady and controlled fashion than is possible by establishing a large, comprehensive in-house IT staff.

Can Progent help us deploy System Center Data Protection Manager for automated backup?
Microsoft System Center 2016 Data Protection Manager offers small to medium-size organizations automatic backup and simplified restore capabilities for Microsoft-based networks. SCDPM 2016 offers application-aware backup for critical platforms like SQL Server, Exchange and SharePoint, backs up Windows and Linux VMs, works with VMs hosted by Hyper-V and VMware, and integrates seamlessly with Azure for convenient cloud-based backup and recovery. Progent's Microsoft certified System Center 2016 Data Protection Manager consultants can assist you to design, deploy, administer, and repair a multi-site backup/restore solution built around SCDPM 2016. Progent can assist you to upgrade from a previous release of Data Protection Manager or from an outdated system, and Progent can optimize your SCDPM 2016 ecosystem for on local, colocated, cloud or hybrid deployments. Progent can provide online or onsite consulting expertise and can deliver as-needed guidance to resolve challenging issues or deliver comprehensive project management or co-management services to help you complete your SCDPM 2016 initiative on time and on budget.

Does Progent provide consulting services for Microsoft Small Business Server?
Even though the Small Business Server family is no longer offered by Microsoft, this software package remains in wide use. Progent offers extensive Microsoft Small Business Server consulting services for all versions of the platform. Also, Progent's Windows Server Essentials consulting experts can assist your business to evaluate the potential benefits of moving from a locally hosted datacenter powered by Small Business Server version 2011 or earlier to a hybrid onsite/cloud computing model by implementing a migration to Windows Server 2012 R2 Essentials and to Microsoft's cloud-hosted applications. Regardless whether your resources are hosted on an on premises datacenter, in the cloud, or across a hybrid mix of both, Progent can provide full-service consulting, technical support, and application design and programming services for Microsoft's core platforms including Windows Server, Exchange Server, SharePoint, and SQL Server.

How can Progent help my business with a complex Active Directory deployment?
Progent's Active Directory consulting services include certified expertise in planning, configuring and troubleshooting complex Active Directory (AD) installations. Progent's Microsoft-certified technical staff have in-depth experience troubleshooting difficult Active Directory challenges like replication bugs, multi-domain partition configurations, corrupted AD objects, clean-up of legacy beta software configuration objects in live Active Directory environments, and repair of failed installations of Active Directory and AD-integrated applications. Additionally, Progent is experienced in applying advanced Active Directory utilities such as NTDSUTIL and NETDIAG. Progent can also suggest deployment techniques that address important issues including AD naming conventions, hierarchical structure, IT management model, use and structure of group policy objects, plus security and auditing specifications. Progent can also anticipate the implications of server and service configurations on functionality and speed.

Does Progent offer project management services?
For enterprise customers looking for high-level project management support, Progent can provide the services of veteran information technology experts with decades of background in technology management, application development, and business process design for organizations from Big 4 companies to dot-com startups to government agencies. These proven IT managers can provide project management skills to assist businesses to adhere to best practices to make sure development or deployment projects are completed on schedule and on budget.

How Can Progent help us integrate NetApp's MetroCluster zero-data-loss disaster recovery platform?
NetApp MetroCluster is a high-availability and disaster recovery platform that uses failover storage clustering along with continual replication to deliver fast, zero data loss disaster recovery (DR) between datacenters located up to 185 miles apart. Progent can provide online or on-premises access to a NetApp MetroCluster consultant who can help you to design, deploy, manage, update, test and troubleshoot a disaster recovery solution based on NetApp MetroCluster. Progent can assist you to select a topology for your MetroCluster deployment that aligns with your functional needs and IT budget. Progent can make sure you adhere to best practices for configuring your MetroCluster solution by delivering help with tasks such as assigning disk pools and shelf IDs, determining aggregate and plexes layout, provisioning volumes, setting up Data ONTAP configuration replication service, installing Cisco and Brocade switches, designing a tiebreaker, setting up a TCP/IP configuration replication network between your storage clusters, and testing your MetroCluster DR system to show adherence with information assurance standards and regulatory mandates.

How can Progent help us integrate our business software with Amazon Marketplace Web Service?
Amazon Marketplace Web Service (Amazon MWS) is a library of APIs that allows Amazon sellers to streamline their business processes by automating crucial sales activities such as listings, orders, payments, fulfillment, and finances. By tapping into Amazon's extensive online ecosystem and automating their sales, vendors can broaden their market, lower their operating costs, accelerate response time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can work with your development staff and provide application programming, workflow integration, project management support, and mentoring so you can shorten development time and speed up your return on investment.

Can Progent help us integrate and troubleshoot our Cisco VoIP phones and IP video phones?
Progent's Cisco IP phone and video IP phone consultants can help you to configure, maintain, and troubleshoot Cisco IP phones, desktop video IP phones and wireless IP handsets. Progent can provide expertise for all models of Cisco's IP phones from discontinued Voice over IP products to the latest HD media phones. Progent's consultants can also assist your organization to integrate your IP phones with Cisco Unified CM, formerly branded CallManager, or with Cisco Unified CM Express (CME) to create a modern IP-PBX ecosystem for unified messaging and collaboration. Progent can also assist you to configure Unified CM apps that include Cisco Unified Communications Manager IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for creating an advanced customer contact solution. Progent's consultants can provide support with all aspects of Cisco IP Phone integration including reviewing dial plans, resolving QoS, setting up SIP PSTN trunks and CUBE session border controllers, installing ISR routers with CUBE VoIP networking capability, and designing UCS server clustering and Cisco Survivable Remote Site Telephony solutions for high availability.

How can Progent help us set up a private cloud?
Progent's ProSight Virtual Hosting and management outsourcing service combines proven virtual server technology, a world-class datacenter facility, plus the support expertise of Progent's Microsoft Gold qualified consulting staff to provide small businesses a complete network outsourcing alternative that improves system availability and protection, reduces administrative overhead, and saves money. Under Progent's Private Cloud Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be transported instantly to a new physical environment without lengthy and risky reinstallation. With Private Cloud hosting, you are not held hostage to a single hosting provider. Find out about Progent's ProSight portfolio of managed services for small businesses.

Can Progent help integrate Linux/UNIX and Windows environments?
Progent can help you configure Microsoft Windows Services for UNIX (SFU) to provide coexistence between Windows and UNIX platforms. Windows Services for UNIX provides interoperability between Microsoft Windows Server and different implementations of UNIX including Solaris 7 and 8, HP-UX 11i, AIX 5L 5.2, and Red Hat Linux 8.0. Microsoft SFU permits you to share Windows folders over NFS and the latest authentication in native Windows Server 2003 Active Directory environments. SFU's Interix component features a complete set of UNIX tools and shells, support for a single rooted file system, and a SDK for porting applications.

How can Progent help us monitor and manage our servers and desktops?
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) technology to keep your network operating efficiently by checking the state of critical computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your specified IT personnel and your Progent engineering consultant so all potential issues can be addressed before they have a chance to disrupt your network. Read about the complete ProSight series of low-cost outsourced network management services for small and medium-size businesses.

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If your small business is in Fremont or anywhere in Silicon Valley and you require technical help, IT outsourcing, or high-level expertise from a Microsoft or Cisco certified engineer, call 510-933-0400 or visit Contact Progent.

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