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Why does Progent recommend upgrading from Exchange 2000 or 2003 Server to Exchange Server 2016?
Exchange Server 2016 offers significant improvements over previous versions of Exchange with features such as built-in capability for high-availability mailbox server clustering known as Database Availability Groups support for commodity disk storage to cut the expense of big inboxes, a feature-rich web client that works with more web browsers, sophisticated voice mail handling including voice-to-text translation, and a variety of mechanisms for enhancing security and regulatory compliance. Microsoft calculates that if carefully deployed, up-to-date releases of Microsoft Exchange can cut email costs by 50-80%. Because Microsoft has stopped supporting Exchange 2003, organizations have an additional incentive to ask Progent's Exchange 2016 experts about migrating to the latest release of Microsoft Exchange.

How can Progent help integrate Office 365 Exchange Online with on-premises Exchange?
Microsoft allows you to create seamless hybrid environments that combine Office 365 and on-premises Exchange. This allows you to have some mailboxes hosted on your physical datacenter and other mailboxes resident on Office 365. Progent's Microsoft Gold-certified Exchange consultants can assist you with any facet of planning, implementing and troubleshooting your hybrid Office 365 network. Progent's Exchange specialists can deliver as-needed expertise to help you resolve stubborn technical bottlenecks and also can provide comprehensive project management outsourcing to ensure your hybrid Office 365/Exchange solution is successfully completed on schedule and within budget. For details about Progent's online consulting support for integrating Office 365 and on-premises Exchange environments, refer to Office 365 integration solutions with on-premises Exchange.

Why does Progent often recommend upgrading to Microsoft Windows Server 2012 R2?
Microsoft Windows Server 2012 R2 represents a major step forward in making information networks more protected and available, simpler to virtualize and manage, higher performing, and able to offer a better environment for web hosting and development. Progent's Microsoft-certified Windows 2012 R2 consultants can help your company benefit fully from the improvements built into Windows Server 2012 R2 by delivering Microsoft-certified consulting, tech support, training, temporary staffing, network monitoring, and security services.

Can Progent help integrate a business intelligence (BI) reporting solution that consolidates all our vital data?
Progentís BI reporting experts offer online and on premises expertise to assist you with any facet of business intelligence (BI) reporting from debugging or modernizing applications to designing and implementing a comprehensive BI solution. Progent's BI consultants can assist your company to support your current reporting environment, help you to migrate reports from a discontinued reporting product to a modern solution, and deliver as-needed remote training to meet your specific needs. Progentís management reporting and analytics consultants can provide expertise in all popular business intelligence reporting platforms such as the SQL Server business intelligence stack (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel BI tools including Power Pivot and Power View, Report Designer and Report Builder.

Can Progent provide advanced consulting support for Cisco Catalyst, Nexus and Meraki switches?
Progent's Cisco CCIE-certified network consultants can provide advanced remote and onsite support and troubleshooting for Cisco's Catalyst, Nexus and Meraki families of fixed and modular switches for applications that run the gamut from small companies and campus networks to enterprise data centers and service providers. Progent can assist you to implement Cisco's rapidly improving switch solutions to achieve the throughput, scale, uptime, virtualization support, data protection and manageability required for your business. To learn about Progent's consulting and support for Cisco's extensive portfolio of Catalyst switches, see Catalyst switch consulting services. To find out about Progent's consulting services for Cisco's Nexus family of data center switches, refer to Nexus switch consulting services. For information about Progent's support for Cisco Meraki switches, go to Meraki switches consulting services.

What are the advantages to my business of Progent's network monitoring services?
Microsoft System Center Operations Manager increases the reliability of line-of-business applications by proactively identifying and helping to fix problems before they can crash a server. Microsoft System Center Operations Manager can improve network performance by checking predefined performance levels and usage profiles on critical servers, enabling IT support staff to be more selective in integrating performance-related products and to eradicate trouble areas before they cause severe network bottlenecks. However, configuring Microsoft Operations Manager to take complete advantage of this state-of-the-art monitoring solution can be difficult. With more five years of experience with the NetIQ software upon which MOM is derived, Progent's technical staff can help you pick the proper System Center Operations Manager components, deploy and configure Operations Manager, and create specialized rules, scripts, reports and alerts for your IT system. Progent can also record Operation Manager's network monitoring policies and procedures for your IT department.

Does Progent Offer Business Continuity Planning Services?
Progent offers high-level remote expertise for disaster recovery/business continuity planning, testing, and education to assist your company to respond to potential disasters, reduce downtime for your most critical IT functions, eliminate data loss, and comply with regulatory mandates and business requirements. Progent's business continuity experts can team with your management and network support staff to provide risk and business impact evaluation, define interdependencies, specify the assets required to run your business, determine crucial IT services and define allowable restoration times, select hot backup centers, set up secure offsite access capability for key employees, plan emergency notification mechanisms and define responsibilities for staff, document a comprehensive recovery and test plan, and provide training for management and technical staff to execute the business continuity plan. Progent's Windows Server 2016 disaster recovery/business continuity experts can assist you to plan and deploy a cost-effective disaster recovery/business continuity solution for multi-site or hybrid cloud deployments utilizing failover cluster technology field-tested in Microsoft's massive Azure public cloud.

Can Progent help my business develop custom eCommerce applications?
Progent's application experts can assist you to develop web sites that are driven by sales and inventory programs to lower the cost and maximize the reliability of on-line business. Progent can show you how to set up a secure, reliable e-commerce environment and create custom web applications based on standard tools and or customize off-the-shelf applications so that they work with your special business requirements. Progent can provide online services from certified Microsoft SQL Server developers and Oracle programmers and database administrators, and MySQL experts to assist your company to carry out mission-critical application development.

Does Progent offer support for Microsoft SQL Server 2012?
Progent offers the support of certified SQL Server 2012 consultants as well as experienced software developers, DBAs, project management experts, Cisco-certified network engineers, disaster recovery/business continuity specialists, and certified data security professionals to help your business to maintain your Microsoft SQL Server 2012 environment and configure a cost-effective and safe network infrastructure that lets you maximize the business benefit of SQL Server 2012. Progent can also assist your company to upgrade to Microsoft SQL Server 2016 or move to SQL Server 2014 from SQL Server 2012.

Does Progent offer consulting services for Microsoft Office and Office 365?
Progent's Office and Office 365 consultants can assist companies to incorporate Microsoft Office desktop and Office 365 apps such as Excel, Word, PowerPoint, Microsoft Outlook, Microsoft Access, Visio and Publisher into a seamless productivity solution that provides fast ROI and enables better business outcomes. Progent can assist you to interface Microsoft Office or Office 365 applications with one another and with additional core Microsoft technologies such as SharePoint, Exchange Server and SQL Server. Progent's consultants can also assist you resolve compatibility problems between different releases of Office desktop and can provide customized online Office and Office 365 training to individuals or teams.

Can Progent help design a fault-tolerant load balancing solution?
Progent's network load balancing consulting services cover a wide array of load balancing techniques such as server balancing, application balancing, and LAN/WAN infrastructure routing. Progent's engineers can help you to enhance system availability and performance by deploying load balancing capabilities built into products such as Windows Server 2003 Load Balancing Manager, Microsoft Windows Server 2008 Network LBM, the NLB mechanism of Windows Server 2012, Cisco Content Services Switches and Cisco IOS-based Routers, Citrix Metaframe, and F5 Networks BIG-IP Global Traffic Manager.

Does Progent offer desktop support services?
Progent offers a broad range of affordable support services to help your business to deploy, configure, repair, and administer desktop PCs and notebooks powered by Microsoft Windows, Mac OS X Lion, or popular editions of Linux. Progent's desktop consulting services include Windows 10 planning support, Windows 8.1 consulting support, Microsoft Windows 7 support, MS Office integration and training, and 64-bit operating system upgrades.

How can Progent help me integrate Microsoft System Center 2012 R2?
Progent's System Center consulting experts have over 15 years of experience integrating, supporting and troubleshooting the core components included with System Center and can assist your organization to design, deploy, support, and fix your System Center 2012 R2 ecosystem to maximize the uptime and responsiveness of your critical IT resources across a mix of Windows and Linux/Unix operating systems and local and Cloud-based fabric. Progent also offers System Center 2016 migration consulting to assist you to move to the latest edition of System Center from an earlier release or from another IT management solution to provide the benefits of enterprise-class deployment, centralized management, security and compliance, plus infrastructure and application availability and performance monitoring.



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If your small business is in Fremont or anywhere in Silicon Valley and you require computer help, IT outsourcing, or high-level services from a Microsoft or Cisco certified consultant, call 510-933-0400 or visit Contact Progent.
















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