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Can Progent help me configure Database Availability Groups for Exchange 2013?
A Database Availability Group known as a DAG is the core of high availability for Microsoft Exchange Server 2013 Mailbox servers. Introduced in Exchange 2010, a DAG is a group of up to 16 MBX servers in which any server in a DAG can contain a copy of a mailbox database from any other server. DAG servers work together to recover automatically from failures that affect MBX databases. Progent's certified Exchange consultants offer DAG support services to assist your organization to design, configure and maintain a high availability solution for your Exchange 2013 mailbox servers. In addition, Progent's Exchange Server 2016 consultants can help you move your Exchange 2013 DAG environment to Microsoft Exchange Server 2016.

Can Progent help us set up and maintain Cisco Unity Connection or Unity Express (CUE)?
Cisco Unity Connection, an integrated expansion of Unified Communications Manager (CUCM), is a converged voicemail platform that promotes collaboration by providing flexible set of options for accessing voice messages within a framework that is simple to implement and manage. Unity Connection lets you read and manage voicemail messages from your email inbox, browser, Cisco Jabber, a Cisco Unified VoIP endpoint, a smartphone, or a tablet. Unity Express (CUE), offered in select Cisco Integrated Services routers, provides cost-effective voicemail, unified messaging, interactive voice response (IVR), and greeting functions for small to medium businesses and enterprise satellite locations with up to 500 workers. Progent's Cisco-qualified CCIE network consultants offer Cisco Unity Connection and Unity Express (CUE) integration and troubleshooting support to ensure that your voice messaging deployment gives you significant business value.

Can Progent help us use Cisco CUBE technology to set up SIP PSTN trunks?
Progent's Cisco CCIE-certified SIP infrastructure experts and Cisco CUBE integration experts can help your business to plan, deploy, manage, troubleshoot and upgrade Cisco's SIP (Session Initiation Protocol) infrastructure solutions and Cisco's CUBE (Cisco Unified Border Element)-connected IP PSTN trunks. Progent offers affordable remote or on-premises support to help businesses to move smoothly to a productive communications ecosystem that offers accelerated ROI. Progent's certified Microsoft unified communications experts can assist you to establish interfaces between Cisco's CUBE Session Border Controller and Microsoft's VoIP and IP video platforms like Skype for Business Server and Lync for connectivity to a SIP-based IP PSTN trunk.

Does Progent offer fast and affordable network health audits?
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size organizations to get an unbiased assessment of the health of their IT system. Powered by some of the leading remote monitoring and management (RMM) platforms available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a cleaner and safer AD environment. Both options also offer the long-term advantages of state-of-the-art remote network monitoring and management (RMM) technology. These benefits can include easier management, better compliance with government and industry security requirements, more efficient utilization of network assets, faster troubleshooting, more reliable backup and restore, and less downtime. To learn more about ProSight Network Audits and to see sample reports, go to ProSight Network Audits.

Can Progent help with setting up and using Microsoft Project?
Progent's certified Microsoft Project Server and Project Online consultants can provide advanced expertise in implementing and operating all versions of Microsoft Project and can provide a wide range of cost-effective online consulting services based on industry leading practices to help businesses of any size to receive all the advantages of this leading project management solution. Support services offered by Progent include system planning, software configuration and migration, strategies for safe file and status sharing among onsite and offsite users, network optimization, and specialized online training.

Does Progent provide consulting services for Microsoft Small Business Server?
Although the Microsoft Small Business Server (SBS) product line is discontinued, this powerful bundle remains in wide use. Progent provides extensive Microsoft Small Business Server consulting services for all releases of the platform. Also, Progent's Windows Server 2012 R2 Essentials consulting experts can assist your organization to assess the potential benefits of moving from an on-premises environment powered by SBS 2011 or earlier to a more cloud-centric network by carrying out an upgrade to Windows Server 2012 R2 Essentials and to Microsoft's cloud-based application suite. Whether your resources are hosted on an on premises datacenter, in the cloud, or across a mix of of environments, Progent offers full-service consulting, troubleshooting, and application development services for Microsoft's core platforms including Windows Server, Exchange, SharePoint Server, and Microsoft SQL Server.

Can Progent provide the expertise of a CRISC-certified risk management consultant?
The CRISC program was established by ISACA in 2010 to validate an IT professional's skills to plan, deploy, and support IS controls to reduce network risk. Progent can provide the expertise of a CRISC-certified risk management consultant to assist you to create and carry out a risk management strategy based on leading practices identified by CRISC and crafted to align with your organization's risk appetite, business objectives, and IT budget.

How can Progent help my business with a complex Active Directory deployment?
Progent's Microsoft-certified Active Directory experts have broad knowledge troubleshooting complex Active Directory problems such as replication problems, multi-domain partition configurations, corrupted AD objects, removal of test application configuration objects in on-line AD systems, and restoration of unsuccessful installations of AD and AD-integrated software. Progent is also skilled in using advanced AD utilities such as NTDSUTIL, DCDIAG and NETDIAG. Progent can also suggest deployment techniques that address important issues such as AD naming standards, hierarchical model, IT administration model, selection and structure of group policy objects, plus security and monitoring definitions. Progent can also anticipate the implications of server and service configurations on functionality and speed. Progent can help businesses to plan and install configurations of Active Directory Domain Services by providing Windows Server 2012 R2 support services and Windows Server 2016 hybrid cloud solutions.

How can Progent help us configure and manage Wi-Fi networks based on Ubiquiti UniFi Wi-Fi access points?
Ubiquiti's UniFi line of Wi-Fi infrastructure devices includes indoor and outdoor Wave 2 802.11ax Wi-Fi access points (APs), security gateways, and switches. Ubiquiti UniFi devices installed throughout multiple sites with any number of APs can be remotely provisioned and administered with free UniFi Controller software, which centralizes and streamlines setup, discovery, management, tuning, troubleshooting, monitoring, and reporting. Progent offers the skills of seasoned Wi-Fi consultants who can help you to determine the value of Ubiquiti’s UniFi technology for your business and help you to design, install, manage, and troubleshoot your UniFi ecosystem. For details, see Ubiquiti UniFi Wi-Fi access points consulting and WLAN integration.

Can Progent provide the consultation of a CISA-certified cybersecurity auditor?
The CISA accreditation is a globally recognized achievement that signifies mastery in network security audit and control. Accredited by the American National Standards Institute, the CISA credential requires that consultants pass an extensive examination given by the ISACA professional group. Progent offers the expertise of a CISA-certified Cybersecurity audit professional trained to assist businesses in the fields of information systems audit services, information technology administration, systems and infrastructure ROI, IT service delivery, safeguarding of information resources, and business continuity preparedness.

What are the advantages to my business of Progent's network monitoring services?
System Center Operations Manager increases the stability of line-of-business programs by proactively identifying and helping to resolve problems before they are able to bring down a server. Operations Manager can improve system performance by examining selected performance levels and usage profiles on critical servers, allowing IT support staff to be more proactive in adding performance-related products and to clean up problem areas before they bring about severe system traffic jams. However, configuring System Center Operations Manager to take full advantage of this feature-rich monitoring tool can be tricky. With more four years of background with the NetIQ technology upon which MOM is based, Progent's consulting staff can help you select the right Operations Manager components, install and integrate Operations Manager, and generate specialized rules, scripts, reports and alarms for your IT system. Progent can also record Operation Manager's network monitoring rules and procedures for your IT staff.

Does Progent support Lync Server 2013?
Lync Server 2013, now called Skype for Business, enables organizations of all sizes to build a centrally managed and protected communications ecosystem that supports a BYOD computing model with instant messaging (IM), presence, audio/video and web conferencing with app sharing, and both IP-based and PSTN telephony enabled for a broad assortment of stationary PCs and mobile endpoints. Progent's Microsoft-certified Lync Server 2013 experts can assist you to evaluate the business benefits of Lync 2013, design an on-premises, cloud-resident (via Microsoft Lync Online) or hybrid topology appropriate for your present and long-term goals, deploy Lync Server 2013 in a way that expedites your return on investment, and deliver custom online and on-premises training to your management team and end users. Progent has in-depth expertise in critical pieces of a Lync 2013 deployment that include Windows Server, SQL Server Express and Exchange, and Progent can assist your organization to combine Lync 2013 with popular Microsoft Office and Office 365 apps such as Outlook clients, Word and PowerPoint.

Does Progent offer special IT outsourcing packages for mid-sized businesses?
Progent offers medium size companies in Northern California and in major cities across the S. two cost-effective outsourcing service programs based on Microsoft Operations Manager:

  • Managed Network Monitoring Package
  • Comprehensive Network Monitoring Package

    To download a concise printer-friendly datasheet summarizing Progent's two Network Monitoring Packages for mid-sized companies, click:Network Monitoring Packages.

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    If your small business is in Fremont or anywhere in Silicon Valley and you are looking for technical help, IT outsourcing, or high-level expertise from a certified Progent consultant, call 510-933-0400 or visit Contact Progent.

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