More Questions and Answers
Does Progent offer security consulting for UNIX environments?
If you have a multi-platform system that supports UNIX/Linux and Windows servers and workstations, Progent is able to
enhance network security by offering a CISSP-certified expert to assist your entire organization in a broad array of security areas such as security management practices, security architecture and paradigms, access control systems and processes, and disaster recovery planning.
Does Progent have a defined methodology for best practices in solving IT problems?
Progent’s staff of Microsoft and Cisco-certified consultants average more than ten years of IT industry experience, in the trenches of IT support, performing a broad range of IT projects for a broad spectrum of clients. Each Progent consultant brings a set of personal best practices from this extensive industry experience, and these are further improved by the company-wide best practices training that Progent teaches its support staff. For larger projects, Progent consultants follow the Microsoft Solutions Framework (MSF) model for service delivery which breaks projects down into discrete and manageable sections that reduce the possibility of a project getting out of control.
What is Progent's methodology for enterprise IT projects?
For major information technology projects, Progent's methodology uses industry project management standards based on
the best practices described in the Microsoft Solutions Framework (MSF).
Highlights of Progent's MSF methodology for major business network projects are:
The Envisioning Phase: Needs Definition
The Planning Phase: Design and Architecture Submissions
The Developing Phase: Testing
The Stabilizing Phase: Design Tuning
The Deploying Phase: Integration
For details about the phases of MSF methodology, refer to
Microsoft Solutions Framework consulting.
Does Progent support Microsoft Operations Manager (MOM) software?
Progent has extensive background both offering
Microsoft
Operations Manager (MOM) consulting services and utilizing this advanced server monitoring software.
Progent offers Bay Area small and mid-sized companies two basic outsourcing support offerings based on Microsoft Operations Manager (MOM):
To download a one-page printable datasheet describing Progent's two outsourcing service programs for midsize businesses, click:
Network Monitoring Packages 69 Kb PDF file).
Can Progent help me with Microsoft Customer Relations Management (CRM) software?
Progent offers extensive Microsoft Dynamics Customer Relationship Management (CRM) support and uses this advanced productivity solution as a strategic line-of-business tool. Microsoft Dynamics CRM helps mid-market companies develop strong client relationships by providing built-in Sales and Customer Service modules that enable users to share data to help improve sales success and achieve consistent, responsive client service.
How Can Progent's Consultants Provide Microsoft SQL Server 2005 Help?
The experience of Progent's Microsoft-certified experts, with an average of more than 10 years of background providing service for small business networks, assures you success in designing, deploying and managing successful Microsoft SQL Server 2005 configurations that are well integrated with the Microsoft .NET platform. Progent's SQL Server consulting experts can also provide support with migrating from with SQL Server 2000 or SQL Server 7.0 to SQL Server 2005.
Which ERP and MRP programs are supported by Progent?
Enterprise Resource Planning and Manufacturing Resource Planning software packages that Progent provides help for include:
Microsoft Business Solutions-Axapta Software
Microsoft Business Solutions–Navision Software
Microsoft Business Solutions–Retail Management System
Microsoft Business Solutions-Solomon Software
Macola ERP by Exact Software
MAS 90 ERP by Best Software
QuickBooks Accounting Software by Intuit
How can Progent help large enterprises?
Progent's technical staff can help large enterprises design, execute and support major rollouts of vital Microsoft technology such as Active Directory, Microsoft Exchange Server, Systems Management Server and SQL Server. Progent has worked with some of the world's largest companies successfully integrate
crucial IT solutions based on Microsoft technology and can deliver local consulting expertise to large companies with branch offices in the Bay Area or in major cities in the U.S.
What are the key features of Progent's IT outsourcing packages?
Features of Progent's IT outsourcing offerings include network evaluation to make sure that your network satisfies appropriate standards of security and off-site connectivity, 24x7 system monitoring using MOM to resolve issues before they disrupt your business, if required Help Desk Support from Progent's technical staff, security audit to help preserve your network from intruders and virus attacks, installation of Service Packs and security patches for servers and software, discounts on Progent’s off-site and on-site network support services, and the expertise of Progent’s staff of Microsoft-certified network architects and support personnel.
What is Managed Network Monitoring and how can it help my business?
Managed Network Monitoring is a type of co-sourcing that permits your in-house IT staff to take advantage of the system monitoring services of an outside IT support firm. If your company has a small in-house IT team, Progent's Managed Network Monitoring co-sourcing offering is an affordable way to increase system availability, performance and security.
Key components of Progent's Managed Network Monitoring Package include:
- Progent performs a requirements assessment and installs Microsoft Operations Manager (MOM)
- Progent deploys an off-site Microsoft Operations Manager server to track your network
- Progent provides Help Desk Call Center support, coordinated with MOM
- Progent remotely monitors, analyzes, and/or resolves problems
- Progent provides ongoing network maintenance including installation of service packs and security updates
- Hardware must be under vendor's on-site warranty program
Does Progent provide consulting services for Microsoft Small Business Server 2003?
Progent provides extensive support services for Microsoft Small Business Server 2003 including an economical IT support offering that lets you outsource all your system management, IT support and help desk requirements to Progent's experienced group of Microsoft-certified consulting experts and technicians. You get top-level network support without the cost and hassle of maintaining a big internal IT staff.
How does Progent document the support services provided to my business?
Progent's highly evolved network service reporting system offers detailed documentation for all delivered services. Every Progent consultant has complete available all the records of IT support delivered by any Progent consultant to every client. This history of problems and fixes, as well as false alarms and wrong turns, is filed as a readily available and searchable internal database that allows Progent's network consultants to share their knowledge company-wide so that the overall efficiency of Progent's support grows over time.
More Questions and Answers
If your small business is in Fremont or anywhere in Silicon Valley
and you require technical help, information technology outsourcing, or professional services from a Progent engineer:
Call 510-933-0400 or send email to information@progent.com
