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Does Progent offer network monitoring support?
Progent offers a variety of Network Support Packages based on the advanced problem solving abilities of System Center Operations Manager, a next-generation network management software platform that monitors the reliability, performance and security of your IT system and identifies anomalies before they can disrupt your network. To give you more insight about the performance and stability of your network environment, Progent can help you deploy and operate leading network monitoring tools powered by the Linux operating system.

Can Progent help me integrate my Mac workstations with Exchange-based email?
Progent's Apple specialists and Microsoft-certified experts can help you set up Microsoft Outlook:Mac 2011 or Entourage:Mac and Microsoft Exchange Server so your Apple Macintosh users can collaborate with colleagues who use Outlook. With Microsoft Exchange and Outlook 2011 or Entourage, Exchange and Mac systems can collaborate, enabling Mac users to get and send messages, examine the Exchange global address list, copy addresses, sync up calendars, and alert people to meetings via your Exchange account. Progent's Outlook for Mac and Microsoft Entourage:Mac specialists can make sure that your Exchange Server is properly set up and that LDAP and Outlook Web connectivity are enabled. Progent also offers customized online education for Microsoft Outlook:Mac 2011 and Microsoft Entourage:Mac.

What services are available from Progent to support Windows Server 2003?
Progent can help you with administering, supporting and troubleshooting information technology solutions based on Windows 2003 Server, and can support your transition to Windows Server 2012 R2 from older versions of Microsoft Windows Servers or from mix-platform environments. Progent's upgrade services cover planning, deployment, integration, testing, education, and online troubleshooting. If you are considering building a hybrid architecture that integrates local systems with public cloud services like those available on Microsoft Azure, Progent offers Windows Server 2016 hybrid integration.

Does Progent offer project management services?
For enterprise clients in need of high-level project management assistance, Progent offers access to senior information technology experts with years of background in technology management, program development, and process design for organizations from Big 4 companies to dot-com startups to government agencies. These seasoned IT managers can provide project management skills to assist organizations to follow leading practices to make sure strategic projects are completed on time and within budget.

How can Progent help us design and manage a virtualization solution?
Virtual compute, storage and networking techniques enable IT organizations to maximize utilization, streamline network administration, and improve application uptime and data protection. operate multiple virtual servers on a single actual computer. Typical usage scenarios for virtualization include resource consolidation, low-cost hosts for applications that only run on outdated operating systems, and economical segregation of software programming or testing environments from production ones. Progent's virtual server consultants can provide Windows Server 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server 2012 R2 virtual networking support services, Windows 2008 Hyper-V Virtual Server consulting, VMware vSphere planning and deployment, VMware NSX virtual network design and management, and Citrix XenServer support. Progent can install virtual servers to maximize speed, fault tolerance and manageability while simultaneously lowering expenses; propose and validate business recovery strategies that reduce productivity loss in case of a catastrophic failure; and provide ongoing support, troubleshooting, and engineering services as computer technology evolves.

Can Progent help me replace my old voice mail system with Exchange 2010?
Enhancements in Microsoft Exchange Server 2010 for software-driven telephony include speech-to-character conversion for rapidly scanning your messages instead of playing back each call, digital attendants to answer callers and help them to navigate your voice messaging system, programmable call answering processes to transfer or scan calls based on Caller ID or contact data, and text messaging notifications about missed calls or messages. Progent's Microsoft Exchange Server 2010 professionals can help you to assess the business advantages and technical challenges of replacing your existing PBX solution with a voice mail system powered by Exchange Server 2010, plan and install Microsoft Exchange Server 2010 with unified messaging capability, and deliver continuing remote technical support and management services to speed up your ROI for implementing Exchange 2010's digital voice solution.

Does Progent support Citrix desktop virtualization software?
Progent's Citrix-certified XenDesktop experts and XenApp desktop virtualization engineers can assist your business to plan, install, manage, and support a virtual Windows desktop and application delivery solution based on XenDesktop or XenApp for virtualizing desktop computers. Progent's Cisco CCIE network engineers can show you how to optimize your infrastructure for delivering server-side and client-side applications, and Progent's remote datacenter management and support consultants can help you to manage and maintain a remote datacenter that features high uptime, advanced protection, and fast disaster recovery.

How Can Progent help our company migrate to Exchange 2013?
Progent offers comprehensive Exchange Server 2013 migration support services such as risk/benefit evaluation, end-to-end project management services, site readiness preparation, cost estimates of new software and equipment needed, setting up your Active Directory (AD) forest and domains to work with your Exchange 2013 solution, designing DAGS that deliver HA and resilience to your Exchange mailboxes, pilot testing at a customer's location or at Progent's test lab, managing temporary coexistence of Exchange Server 2013 and older editions of Exchange, deployment of the production Exchange environment, deactivating the old servers, and webinar training for client's support staff and users.

What are the key features of Progent's IT outsourcing packages?
Components of Progent's IT outsourcing offerings include network assessment to make sure that your network satisfies required standards of security and remote connectivity, round-the-clock network monitoring using MOM to resolve problems before they disrupt your productivity, optional Help Desk Services from Progent's technical experts, security assessment to help protect your system from intruders and viruses, application of Service Packs and security patches for servers and applications, discounts on Progentís remote and in-person network support services, and the expertise of Progentís team of Microsoft-certified network architects and support technicians.

Does Progent have a defined methodology for best practices in solving IT problems?
Progentís staff of Microsoft and Cisco-certified IT experts have in-depth real-world industry experience, on the front lines of IT support, executing a multitude of networking projects for a diverse selection of customers. Each Progent expert carries a set of personal best practices from this extensive industry experience, and these are further refined by the corporate-wide leading practices training that Progent instills in its engineering team. For larger projects, Progent technical team members employ the Microsoft Solutions Framework (MSF) model for service delivery which breaks projects down into discrete and manageable components that minimize the possibility of a project getting out of control.

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If your small business is in Fremont or anywhere in Silicon Valley and you are looking for computer assistance, IT outsourcing, or high-level services from a certified Progent engineer, call 510-933-0400 or visit Contact Progent.

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