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Does Progent offer network monitoring support?
Progent offers a variety of Network Support Packages built around the proactive problem solving abilities of Microsoft Operations Manager (MOM), a cutting-edge server management software solution that monitors the availability, speed and security of your IT network and detects problems before they can bring down your network. To provide additional insight about the performance and robustness of your network infrastructure, Progent can help you integrate and operate leading network monitoring tools powered by the Linux OS.
What are the advantages of Progent's model for remote support?
Most network issues can be fixed quickly by Progent's team of remote support engineers. This minimizes lost network availability which can be caused by waiting for an on-site engineer to appear at your office. In addition, many freelance engineers and network consulting firms demand minimum on-site charges that can convert a 10-minute problem into a 2-hour expense. Progent’s practice of charging by the minute and charging only for service that is performed allows Progent’s remote service experts to resolve hundreds of small problems every day at the least feasible expense. Further, the security of knowing there is reliable access to Progent's expert team of technical consultants opens the door to a new realm of powerful network technologies that many small organizations would otherwise shy away from because of the risk of having insufficient expertise.
What are the benefits of the IT outsourcing packages from Progent?
By ensuring that the proper hardware service agreements are in place and that your network has secure high-speed remote connectivity, Progent's IT outsourcing packages allow for quick solutions to computer problems plus immediate and low-cost technical help thanks to remote monitoring and repair. Progent can save you money by assisting you to produce rules-based scripts that let Microsoft Operations Manager perform complex corrective actions which would otherwise demand the manual intervention of technical personnel. When you need in-person network support expertise from Progent's certified professionals, you will qualify for service discounts and priority attention.
What are the most popular consulting services available from Progent for large enterprises?
Progent's popular enterprise consulting services include:
- Plan, test, deploy and support Microsoft-based technologies, such as complex Active Directory configurations, Microsoft Exchange 2007, Exchange Server 2003, Systems Management Server and SQL Server.
- Configuring and managing network and server monitoring solutions including Microsoft Operations Manager.
- For migrations to Windows XP, Windows Server 2003 or Exchange Server 2003, Progent can help with planning and can also provide local assistance in deployment at sites in Northern California.
- Troubleshooting chronic IT problems affecting the availability or functionality of multi-vendor networks
- Expertise in helping large organizations create a complete security strategy that incorporates state-of-the-art technology from Microsoft and Cisco and follows industry best practices.
- High-end project management and special project assistance, especially for company-wide upgrades or migrations to or within the Microsoft array of IT solutions.
What is Progent's expertise with wide area networking?
Progent's IT engineers have lengthy experience working with dozens of leading Internet Service Providers and
telecommunication carriers delivering a rich array of WAN and Internet connection options, including ADSL, ATM, DSL,
frame relay, SDSL, T1, T3 and VPN solutions to answer our clients' needs for multi-site networks,
Internet connectivity, and voice communications.
Progent's ISP, telecommunication carrier and
collocation vendor experience includes AT&T, Cable & Wireless, Covad, EarthLink, Global Crossing, Level 3 Communications/Genuity,
MCI Worldcom/UUNET, Qwest Communications, PSINET, SAVVIS, SBC Pacific Bell, Sprint, Verio,
XO Communications and NextWeb.
What are some examples of small businesses saving money by outsourcing IT support to Progent?
Progent has created a white paper that summarizes the benefits a small business can derive by outsourcing IT consulting and other IT services. The white paper includes detailed instances of the ways Bay Area customers benefited from Progent's outsourcing support by improving the productivity of their information systems and lowering money for IT management. To read a printable Adobe Acrobat copy of this white paper and learn how outsourcing can reduce expenses and enhance productivity, click:
Small Business IT Outsourcing White Paper
(140 Kb PDF file).
How can Progent help me migrate from a POP3 email system to Microsoft Exchange Server 2007?
Progent's Exchange migration experts employ documented best practices to help you migrate from POP3 email systems to Microsoft Exchange Server 2007. Progent attends to essential procedures such as coordinating domain names so that both local and remote users benefit from a smooth migration from POP3 email. Progent can assist you with setting up an on-site Exchange Server environment or help you locate and administer your Microsoft Exchange Server in an external, third-party Data Center.
How does Progent document the support services provided to my business?
Progent's detailed IT support reporting system provides detailed records for all delivered services. Each Progent staff member has complete access to all the records of IT support performed by any Progent consultant to every customer. This record of problems and fixes, as well as false alarms and missteps, is filed as an easily accessible and searchable internal information repository that enables Progent's IT support experts to share their knowledge across the company so that the net effectiveness of Progent's support grows over time.
Can Progent help me integrate my Mac workstations with Exchange-based email?
Progent's Apple and Microsoft certified support experts can help you configure Microsoft Entourage and Microsoft Exchange Server so your Mac users can interact with colleagues who run Microsoft Outlook. With
Microsoft Entourage 2004 for Mac, you can send and get email, search your Exchange global address list (GAL), exchange addresses, synchronize your calendar and invite people to meetings through your Microsoft Exchange account.
How can Progent help me deploy Entourage to enable collaboration between Mac users and Windows users?
Progent's Microsoft-certified IT professionals and Mac experts can help you connect your Mac systems to your MS Exchange Server through Progent's extensive
Entourage consulting services. Progent will ensure that your Exchange Server is correctly configured and that WebDAV, LDAP and Outlook Web Access are appropriately installed. Progent can also provide a complete array of MS Exchange technical services including set up, support, security, remote connectivity, performance optimization, plus spam blocking and virus prevention. Progent also offers customized on-site Entourage management seminars.
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If your small business is in Fremont or anywhere in Silicon Valley
and you require technical assistance, information technology outsourcing, or professional expertise from a Microsoft or Cisco certified engineer:
Call 510-933-0400 or send email to information@progent.com
