Onsite Service Available in Fremont, Newark, Milpitas

More Questions and Answers

Does Progent offer consulting services for Microsoft Office Excel?
Progent's Microsoft Excel application consultants can provide cost-effective online programming support for applications that utilize Office Excel or Office 365 Excel as a tool for custom software. Progent can assist your company to design, program, test, install, and manage custom applications; maintain and troubleshoot current software; and migrate applications based on older releases of Excel to current editions. Progent provides expertise with Microsoft Excel VBA and Office Access programming and can assist you to integrate Excel-powered software to Microsoft SQL Server or other external databases that can include realtime information. Progent's consultants can also help your organization to implement environments that combine Excel with compatible Microsoft product families including Microsoft Office Word, PowerPoint, Project Server, and SharePoint. Progent can also help you to migrate to newer Excel releases, including the latest 64-bit release, and offers cost-effective remote virtual training in Office Excel that can be tailored for a single person or groups.

Can Progent Help with Oracle Database Administration and Application Development?
Progent can provide fast and affordable remote access to a certified Oracle DBA consultant or an Oracle software developer. Progent offers comprehensive database administration services for all versions of Oracle's RDBMS platform and can also assist you to design, build, enhance, or fix Oracle applications based on SQL and PL/SQL stored procedure programming language. Progent also can provide consulting for Data Guard replication tools and Oracle Database Resource Manage.

Can Progent help us move our data center to a colocation facility?
There are hundreds of enterprise-level Internet Data Centers in the San Francisco Bay Area and larger metropolitan areas across the U.S., and Progent's Internet data center consulting team can enhance your systemís redundancy and performance by helping you choose a colocation site that meets the individual needs of your business including geographic proximity, space, communications, budget, and extra additional features and services. Progentís colocation center IT services are designed for companies with hardware housed at colo hosting facilities and requiring on-demand in-person assistance at the colocation facility plus remote support from Microsoft and Cisco qualified experts. Progent provides a variety of colo center support services such as network architecture analysis, Windows and UNIX server installation and support, tech support for server and telecommunications infrastructure, development and deployment of zero-downtime systems, architecting and deploying layered security structures, firewall configuration and troubleshooting, designing load balancing solutions, and planning high-availability server and storage cluster configurations.

Who founded Progent?
Progent's founder and chief technologist, Les Kent, was the architect for a Windows network application that earned Microsoft's ďBest Application of the Year Award.Ē Mr. Kent is a 25-year network support veteran and has been responsible for the design and implementation of hundreds of innovative information technology solutions using Microsoft and Cisco technologies. Mr. Kent established Progent in order to address the needs of small organizations who can't justify the high cost of maintaining a large IT organization but who still need information networks with enterprise-class dependability, protection, and responsiveness.

Does Progent support all major data backup/recovery products and services?
Progent's backup and restore experts can provide help for a wide range of utilities and technologies that deliver solutions for backing up Windows, Mac, and Linux/UNIX servers and desktops as well as notebooks and handhelds. Progent offers consulting support for all major backup products including Acronis, Altaro VM Backup, Barracuda Backup and disaster recovery, Symantec Backup Exec, BackupAssist, CrashPlan PRO, DoubleTake Availability, MozyPro, Retrospect for Macintosh, Apple Time Machine, vSphere Data Protection, and Oracle Solaris FLARs. Progent's consultants can help you to implement, upgrade, or troubleshoot data backup solutions for a range of topologies including on-premises, remote, cloud-based, or a mix.

What services are available from Progent for Microsoft Office Word and Office 365 Word?
Progent's certified Microsoft Office Word and Office 365 Word consultants offer a broad range of economical remote support services to help your organization to manage your current Microsoft Word environment or help you to migrate to a newer version of Office Word. Support offered by Progent's experts include VBA software development, isolating and resolving compatibility problems between various versions of Office Word, integrating Office Word with different Microsoft Office apps such as Office Excel and Microsoft Outlook or with third-party data sources and plug-ins,network enhancements for dependable. reliable cloud connectivity, security consulting, and smart phone and tablet integration, and online Microsoft Office Word and Office 365 Word training classes customized for individuals or groups.

What security support does Progent offer for Linux/UNIX environments?
If you run a multi-OS IT network with Linux/UNIX and Windows technology, Progent offers security help by providing a CISSP-certified network professional to help your whole enterprise in a broad selection of security concerns. CISSP Certification recognizes mastery of a worldwide standard for data security. ANSI (American National Standards Institute) has granted the CISSP credential accreditation in the area of information security under ISO/IEC 17024. Progent can give you access to a CISSP-certified expert to help your organization in a variety security fields including:

  • Security Management Practices
  • Security Infrastructure and Paradigms
  • Access Control Solutions and Processes
  • Software Development Security
  • Operations Security
  • Site Security
  • Data Encryption
  • Telecommunications, Network and WAN Security
  • Business Continuity Planning
  • Law and Ethics

    Can Progent help set up pilot systems to help our company test new technology?
    Progent's Test and Training Lab located at the QTS (formerly Herakles) Data Center in Sacramento, California includes a variety of advanced servers and network support equipment intended to be utilized remotely or on site to accommodate system testing, assessments, capacity testing, repair, business continuity planning, education, and additional purposes to help Progent's clients succeed with large-scale IT initiatives.

    How can Progent help integrate Office 365 Exchange Online with on-premises Exchange?
    Microsoft has made a strong effort to enable seamless hybrid environments that integrate Office 365 and local Exchange. This allows you to have certain Exchange mailboxes hosted at your corporate datacenter and other mailboxes hosted by Office 365. Progent's Microsoft Gold-certified Exchange consulting team can help you with any facet of designing, integrating and troubleshooting your hybrid Office 365/Exchange network. Progent's Exchange consultants can deliver occasional expertise to help you resolve challenging technical issues and also offer comprehensive project management outsourcing to ensure your hybrid Office 365/Exchange initiative is successfully completed on schedule and within budget. To learn more about Progent's online consulting services for integrating Office 365 and on-premises Exchange environments, visit Office 365 integration with on-premises Exchange.

    What are the advantages of Progent's model for remote support?
    Many network issues can be fixed immediately by Progent's group of remote support engineers. This minimizes lost productivity that can result from waiting for an on-site engineer to appear in person. Furthermore, many freelance consultants and network consulting firms require minimum service billing that may turn a 10-minute visit into a 2-hour expense. Progentís model of charging per minute and billing only for support that is delivered permits Progentís remote service experts to resolve hundreds of minor issues daily at the least feasible expense. Further, the confidence of knowing there is ready access to Progent's expert team of IT professionals opens the door to a new realm of powerful network technologies that typical small organizations would otherwise shy away from for fear of having inadequate expertise.

    How can Progent help my business with a complex Active Directory deployment?
    Progent's Active Directory consulting services include certified expertise in architecting, deploying and troubleshooting complex Active Directory (AD) installations. Progent's Microsoft-certified technical staff have extensive experience troubleshooting difficult Active Directory issues like replication bugs, multi-domain partition implementations, corrupted AD objects, clean-up of legacy early-release software configuration objects in live AD environments, and repair of unsuccessful installations of Active Directory and AD-integrated programs. In addition, Progent is experienced in applying advanced Active Directory utilities such as NTDSUTIL and NETDIAG. Progent can also suggest configuration strategies that address key areas including AD naming standards, hierarchical structure, IT administration structure, use and design of group policy objects, plus security and auditing definitions. Progent can also analyze the implications of alternate server and service configurations on capability and performance.

    Does Progent offer consulting support for Altaro VM Backup software?
    Altaro VM Backup offers small and mid-size organizations a reliable and affordable platform for backing up and restoring Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be deployed in on-premises, remote, multi-site, and cloud-hosted architectures and also supports low-cost backup to Microsoft Azure Block Blob storage. Headline capabilities include state-of-the-art inline deduplication to reduce backup storage needs, Continuous Data Protection (CDP) with backup spacing as low as five minutes for minimizing your exposure to data loss, advanced encryption, item-level recovery capability for individual files and emails, extensive support for Windows Server Cluster Shared Volumes (CSV) and for vCenter for handling large-scale deployments, and support for Microsoft VSS technology to back up live virtual machines with zero downtime. Progent is an Altaro partner and offers a wide range of consulting services to assist you to plan, deploy, manage and troubleshoot a backup and disaster recovery system powered by Altaro VM Backup. To find out more, see Altaro VM Backup Certified Consultants.

    How can we outsource our network management to Progent?
    Progent provides a selection of budget-friendly, flat-rate managed services designed to allow small and medium-size organizations to utilize the same advanced technology used by some of the world's top enterprises. The ProSight line of network management outsourcing services covers all critical areas of modern networking such as email protection, security and compliance, update management, automated backup and disaster recovery, network infrastructure monitoring and management, private cloud hosting, and IT asset documentation management. To read Progent's eBook about the benefits of ProSight managed services for small and mid-size businesses, click:10 Benefits of ProSight Managed IT Services.

    Can Progent help me integrate my Mac workstations with Exchange-based email?
    Progent's Apple specialists and Microsoft-certified experts can help you install Microsoft Outlook:Mac or Entourage:Mac and Exchange so your Mac users can work closely with colleagues who use Outlook. With Exchange and Outlook 2011 or Entourage for Mac, Exchange and Apple Macintosh systems can collaborate, enabling Mac users to get and transmit email, search the Exchange global address list, import addresses, synchronize calendars, and invite people to meetings with your Microsoft Exchange account. Progent's Outlook:Mac 2011 and Entourage specialists can make sure that your Microsoft Server is properly set up and that WebDAV and Outlook Web connectivity are enabled. Progent also offers specialized online training for Microsoft Outlook for Mac and Entourage:Mac.

    More Questions and Answers

    If your small business is in Fremont or anywhere in Silicon Valley and you need technical support, information technology outsourcing, or high-level services from a certified Progent professional, call 510-933-0400 or visit Contact Progent.

    © 2002- 2018 Progent Corporation. All rights reserved.