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How Can Progent help us integrate NetApp's MetroCluster zero-data-loss disaster recovery platform?
NetApp MetroCluster is a disaster recovery platform that combines failover storage clustering with replication to deliver fast, zero RPO disaster recovery (DR) between sites that are up to 300km away from one another. Progent can provide the skills of a certified NetApp MetroCluster consultant who can assist you to plan, deploy, administer, update, test and troubleshoot a disaster recovery system based on NetApp MetroCluster. Progent can assist you to select a topology for your MetroCluster environment that aligns with your technical needs and IT budget. Progent can make sure you adhere to leading practices for installing your MetroCluster environment by delivering help with tasks such as assigning disk pools, determining plexes layout, provisioning FlexVol volumes, setting up Data ONTAP configuration replication service, installing Cisco and Brocade switches, designing a tiebreaker mechanism, setting up a TCP/IP configuration replication network between your storage clusters, and verifying your MetroCluster disaster recovery system to prove adherence with information assurance standards and government mandates.

Does Progent offer expertise with VMware NSX network virtualization?
VMware's NSX network virtualization technology enables you to create complete logical networks in software. NSX permits virtual networks to be deployed instantly and administered with a high level of automation regardless of the hardware used by the basic network infrastructure. VMware Site Recovery Manager (SRM) supports programmatic recovery, application mobility, plus transparent site migration, failback and site re-protect. SRM also enables non-disruptive testing for disaster recovery, upgrades and patches and can generate audit reports to verify full service recovery, validate SLAs and prove compliance. When used with VMware's NSX network virtualization technology, VMware Site Recovery Manager can quickly recover the complete virtualized network topology at the secondary site. Progent offers the support of a VCDX certified VMware NSX consulting expert and VMware Site Recovery Manager system architect to help your organization to plan, configure, test and administer a DR system powered by VMware SRM and VMware NSX.

Does Progent support Firewall and VPN technology from vendors other than Microsoft and Cisco?
In addition to supporting a wide range of security solutions from Microsoft and Cisco, Progent offers small and mid-size businesses expert consulting for products from other major Firewall and VPN vendors including Check Point Software, WatchGuard, NetScreen, SonicWALL, and Symantec-Raptor. Progent can help you design a detailed security plan and select appropriate products from a variety of vendors to achieve your security objectives while staying within your spending limits.

What services are available from Progent to support Windows Server 2003?
Progent can help your company with managing, supporting and repairing information technology solutions powered by Windows Server 2003, and can support your move to Windows Server 2012 R2 from earlier editions of Windows Servers or from mix-platform environments. Progent's upgrade services include needs assessment, deployment, integration, piloting, training, and online troubleshooting. If you are considering creating a hybrid architecture that combines on-premises resources with public cloud services like those offered by Microsoft Azure, Progent offers Windows Server 2016 hybrid cloud integration.

What security support does Progent offer for Linux/UNIX environments?
If you run a multi-platform business environment with Linux/UNIX and Windows technology, Progent offers security support by providing a CISSP-certified IT expert to assist your whole business in a extensive selection of security concerns. CISSP Certification denotes expertise with a worldwide standard for information security. ANSI (American National Standards Institute) has granted the CISSP credential accreditation in the area of data security under ISO/IEC 17024. Progent can provide a CISSP-certified consultant to help your organization in a variety security areas including:

  • Security Management Procedures
  • Security Infrastructure and Models
  • Access Control Systems and Methodology
  • Applications Development Security
  • Operations Security
  • Site Security
  • Cryptography
  • Telecommunications, LAN and Internet Security
  • Business Continuity Planning
  • Law and Ethics

    Does Progent offer support for video conferencing and immersive telepresence?
    Progent can provide the services of a certified video conferencing consultant with an extensive background integrating technology from the major video conferencing/telepresence vendors including Cisco, Polycom, and LifeSize and can assist you to plan, configure, upgrade, or maintain a video conferencing solution that protects your investment and optimizes the business value of your IT network. Progent also offers the expertise of infrastructure engineers who can help companies of all sizes to create and troubleshoot a communications network that delivers the speed, reliability, protection, and expandability you need to support your telepresence solution.

    Does Progent Offer MySQL Application Programming and DBA Services?
    Progent offers the services of a MySQL DBA, programmer, or database architect to help your company to plan, implement, and manage database solutions built on the MySQL platform. Progent's RDBMS experts can also assist your business install MySQL Cluster with Windows Server Failover Clustering (WSFC) for enterprise-level fault tolerance and performance.

    How can Progent help us set up a private cloud?
    Progent's Private Cloud Hosting service combines proven virtual server technology, a state-of-the-art data center, plus the technical experience of Progent's Microsoft Gold Certified engineering team to provide small companies a comprehensive network outsourcing solution that enhances system reliability and security, eliminates management overhead, and lowers expenses. Under Progent's Private Cloud Hosting model, the customer retains ownership of the data, the operating systems, and the applications. Because the system is virtualized, it can be moved immediately to a different hardware host without time-consuming and risky reinstallation and configuration. With Private Cloud hosting, your network is not held captive to a specific hosting service.

    What are the benefits of Progent's documentation of support services?
    The aggregate service reports compiled for your organization by Progent keeps you from becoming dependent on an individual consultant. Progent's detailed documentation of delivered support makes it possible for one Progent IT engineer to take up where another left off while eliminating time spent getting familiar with your IT environment. in-depth service reporting also offer your in-house IT organization a better understanding of key technical issues involving your computer system and offer insight about how to predict and fix network trouble in the future. In this way, Progent's service reporting is an important component of Progent's practice of knowledge transfer. Another benefit of Progent's service documentation is that your small business can more easily build up, an in-house IT service organization if and when it becomes necessary to do so, or you can move to another consulting company if you become dissatisfied with Progent's support.

    How does Progent handle problem escalation?
    Progent uses a team approach to problem escalation, making it efficient to solve even the most challenging network problems that can appear occasionally. By leveraging 100s of man-years of experience from Progent's Microsoft and Cisco-qualified technical team members, Progent can quickly and economically solve issues that would baffle most IT service companies. Working with thousands of customers on installation and integration jobs every year provides Progent a well-grounded understanding on which approaches work and which do not in resolving IT issues.

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    If your small business is in Fremont or anywhere in Silicon Valley and you need computer assistance, information technology outsourcing, or advanced services from a Progent consultant, call 510-933-0400 or visit Contact Progent.

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