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How can Progent help us with our hybrid cloud solution?
Progent's hybrid cloud solutions consultantscan provide advanced online consulting to help businesses of any size to connect their networks with popular public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to design and manage hybrid environments that support Windows and Linux systems and apps in hybrid topologies that seamlessly combine physical resources as well as cloud services. To assist you to integrate cloud services with networks, Progent can provide a variety of public cloud integration services that include Office 365 Exchange Online integration solutions with on-premises Exchange, Azure hybrid cloud design and integration consulting, Amazon AWS cloud integration support, and Amazon Web Marketing Service programming and troubleshooting.

Can Progent help integrate and support Cisco unified communications and collaboration solutions?
Progent offers remote or on-premises access to a certified CCIE engineer to assist you to plan, implement, administer and troubleshoot converged communications networks based on Cisco Unified Communication products in a local, distributed, or hybrid cloud environment. Progent's Cisco-certified Unified Communications engineers have in-depth experience helping companies of any size to build collaboration ecosystems by delivering services such as Unified Communications Manager (CUCM or Unified CM) and Cisco CallManager system design and deployment, IP voice and video phones configuration, and Cisco wireless VoIP phone solutions. Progent's consultants can assist you with Cisco's extensive library of UC applications like Jabber, WebEx Meeting Center, Unity Express, Cisco Unified Contact Center, and Unified Mobility.

Does Progent support Firewall and VPN technology from vendors other than Microsoft and Cisco?
In addition to supporting a wide range of security technologies from Microsoft and Cisco, Progent offers companies expert support for products from other major Firewall and VPN suppliers including Check Point Software, WatchGuard, Juniper Networks, SonicWALL, and Symantec-Raptor. Progent can help you create a comprehensive security strategy and select the right products from multiple suppliers to achieve your security goals while sticking within your spending restraints.

Does Progent offer support for Microsoft Dynamics GP 2015 R2?
Microsoft Dynamics GP 2015 R2 features a new architecture that improves cloud readiness, works with the most popular handheld devices, permits single login with Azure Active Directory, and strengthens security. Progent's experienced Microsoft Dynamics GP 2015 R2 consultants and developers have the depth and breadth of knowledge and experience to address the many IT and business issues associated with deploying and managing Dynamics GP 2015 R2 and can help you to perform an efficient migration that will maximize the business value of your investment in this mission-critical platform.

Can Progent help us integrate and troubleshoot our Cisco VoIP phones and IP video phones?
Progent's Cisco VoIP phone and video IP phone consultants can help you to configure, manage, and troubleshoot Cisco VoIP phones, video IP phones and wireless IP handsets. Progent can provide expertise for all versions of Cisco's IP phones from legacy Voice over IP products to the newest media phones. Progent's consultants can also help you to integrate your IP phones with Unified CM, formerly known as CallManager, or with Unified Communications Manager Express to build a an advanced IP-PBX environment for unified messaging and company-wide collaboration. Progent can also assist you to install Cisco Unified CM applications like Unified CM IM and Presence Jabber, Unity Connection for voicemail management, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for creating an advanced customer contact center. Progent can provide support with any facet of Cisco IP Phone integration including designing dial plans, solving QoS, setting up SIP trunks and CUBE internetworking, installing ISR routers with CUBE VoIP networking support, and creating UCS server clustering and Cisco SRST solutions for survivability.

What security support does Progent offer for Linux/UNIX environments?
If you operate a multi-OS IT environment with Linux/UNIX and Windows technology, Progent can offer security consulting by providing a CISSP-certified IT expert to help your entire business in a extensive selection of security concerns. CISSP Certification denotes mastery of a global standard for data security. ANSI (American National Standards Institute) has awarded the CISSP credential accreditation in the area of information security under ISO/IEC 17024. Progent can give you access to a CISSP-certified consultant to help your organization in a broad range of security areas including:

  • Security Administration Procedures
  • Security Infrastructure and Models
  • Access Control Systems and Processes
  • Software Development Security
  • Operations Security
  • Physical Security
  • Cryptography
  • Telecom, LAN and Internet Security
  • Disaster Recovery Planning
  • Law and Ethics

    Does Progent offer desktop support services?
    Progent offers a broad range of affordable services to help you business to install, configure, troubleshoot, and administer desktop PCs and notebooks powered by Microsoft Windows, Apple OS X Lion, or various editions of Linux. Progent's desktop consulting services include Windows 10 planning and migration support, Microsoft Windows 8.1 consulting expertise, Windows 7 technical support, Microsoft Office integration and training, and 64-bit operating system expertise.

    Can Progent provide email content filtering and data leakage protection?
    Progent's data loss prevention (DLP) consultants and data leakage protection consultants can assist organizations to configure Progent's ProSight Email Guard Security Gateway to enforce standard and custom content security policies for monitoring the content of outbound email messages and attachments and preventing the transmission of sensitive or inappropriate data or spam. ProSight Email Guard's outbound email content filtering solutions can also help organizations avoid reputation loss and keep compliant with industry security standards and government requirements including HIPPA, Sarbanes-Oxley and PCI DSS. Learn more about the complete ProSight family of value-priced managed services for small and mid-size businesses.

    Which ERP and MRP programs are supported by Progent?
    Progent offers Enterprise Resource Planning and Manufacturing Resource Planning support for a selection of application software including:

  • Microsoft Dynamics AX Enterprise Resource Planning Software (formerly Microsoft Axapta)
  • Microsoft Dynamics GP Accounting Software (formerly Great Plains)
  • Microsoft Dynamics NAV Business Management Software (formerly Navision)
  • Microsoft Dynamics SL Accounting Software (formerly Microsoft Solomon)
  • Microsoft Dynamics RMS)
  • Macola ES by Exact Software
  • MAS 90 ERP by Sage Software
  • QuickBooks Pro by Intuit

    Does Progent offer project management services?
    For enterprise customers looking for high-level project management support, Progent offers the services of veteran IT professionals with decades of experience in IT management, application development, and business process design for organizations ranging from Big 4 firms to dot-com startups to state government agencies. These seasoned IT managers can provide project management skills to assist businesses to follow best practices to make sure major projects are completed on schedule and within budget.

    How can Progent help us monitor and manage our servers and desktops?
    ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating efficiently by checking the state of critical assets that power your information system. When ProSight LAN Watch uncovers an issue, an alarm is transmitted immediately to your specified IT personnel and your assigned Progent engineering consultant so that all looming issues can be resolved before they have a chance to impact productivity. Find out about the complete ProSight series of low-cost outsourced network management services for small businesses.

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    If your small business is in Fremont or anywhere in Silicon Valley and you require computer support, IT outsourcing, or advanced expertise from a Microsoft or Cisco certified consultant, call 510-933-0400 or visit Contact Progent.

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