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What are the benefits of Progent's documentation of support services?
The aggregate service reports compiled for your small business by Progent keeps you from becoming dependent on a freelance consultant. Progent's comprehensive records of support support makes it possible for one Progent consultant to carry on where another left off while minimizing time lost getting familiar with your IT set up. in-depth service reporting also give your internal IT organization a better understanding of important technical problem areas concerning your network and provide knowledge about ways to anticipate and resolve network trouble in the future. In this way, Progent's service documentation is an important aspect of Progent's practice of knowledge transfer. Another benefit of Progent's service documentation is that your company can more efficiently build up, an internal IT service staff if and when it becomes expedient to do so, or you can move to another consulting firm if you become dissatisfied with Progent's service.

How Can Progent Help with Windows Server 2008 R2?
Progentís Gold-qualified Windows Server consultants can assist your business to migrate smoothly to Windows Server 2008 R2 and can maximize the benefits of Windows 2008 by providing IT support such as system planning, software and hardware integration, virtualized servers and storage, clustering solutions, business continuity process planning, security policy and enforcement, affordable and secure remote connectivity, education, and remote consulting service and technical support.

How can Progent help local governments and school districts with IT management?
Progent has a long background providing a broad range of remote IT support and emergency repair services to local governments and schools throughout the United States. Progent is one of the industryís pioneers in providing advanced remote IT support and has provided IT support to organizations in every state. Progent's online information technology consulting for local governments saves travel costs and resolves issues more quickly than on-premises support.

How Can Progent help us integrate NetApp's MetroCluster zero-data-loss disaster recovery platform?
NetApp MetroCluster is a high-availability and disaster recovery software suite that combines failover storage clustering along with continual replication to deliver rapid, zero data loss disaster recovery (DR) between datacenters located as far as 300km away from one another. Progent offers the skills of a certified NetApp MetroCluster consultant who can help you to plan, deploy, administer, upgrade, test and repair a disaster recovery system based on NetApp MetroCluster. Progent can assist you to select an architecture for your MetroCluster environment that aligns with your functional needs and budget. Progent can ensure you adhere to leading practices for configuring your MetroCluster environment by delivering guidance with tasks like assigning disk pools and shelf IDs, determining aggregate layout, setting up NetApp FlexVol volumes, setting up NetApp Snapshot, installing Cisco and Brocade switches, designing a tiebreaker mechanism, setting up a TCP/IP configuration replication network between your peered clusters, and verifying your disaster recovery solution to prove compliance with information assurance standards and regulatory requirements.

Can Progent help us select an Internet connectivity solutiuon that makes sense for our business?
Progent can provide the cost-effective support of remote Internet connectivity experts to assist your organization to evaluate or enhance your Internet services so your Internet connectivity solution matches your business requirements. Services provided by Progent's engineers include evaluation of your existing bandwidth utilization, vendor and plan analysis and selection, network provisioning, and managing a smooth switchover to a new carrier and/or service arrangement. Network provisioning can include enhancing existing routers and switches and deploying additional ones, setting up firewalls, and designing dependable BGP architectures. Progent's ISP, telecommunication carrier and data center vendor relationships includes AT&T, Cable & Wireless, Cogent Communications, Covad, EarthLink, Global Crossing, Level 3 Communications, Qwest Communications, Savvis, Sprint, TW Telecom, Verio, and XO Communications.

Can Progent help my business build hybrid cloud solutions with Windows Server 2016 Hyper-V?
Windows Hyper-V 2016 incorporates key features first developed for and proven on Azure, one of the world's largest public clouds. This pedigree dramatically enhances the suitability of the Windows Server platform to run private cloud as well as hybrid cloud/on-premises deployment models by improving data security, availability, expandability, manageability, dependability and disaster recovery. Progentís Microsoft certified Windows Server 2016 Hyper-V experts can help you to assess the advantages of Hyper-V 2016 for your organization, configure pilot systems to verify the ability of Hyper-V 2016 to support your vital applications, plan an efficient network topology for a cloud-centric or hybrid installation, develop and execute a smooth migration plan, educate your IT management and technical support staff, and deliver ongoing consulting and troubleshooting support to make sure that your Hyper-V 2016 investment delivers maximum business value.

What is Managed Network Monitoring and how can it help my business?
Managed Network Monitoring is a type of outsourcing that permits your in-house IT staff to take advantage of the server monitoring activities of an outside IT support group. If your business has a small in-house information technology group, Progent's Managed Network Monitoring co-sourcing program is an affordable way to optimize network availability, capacity and security.

Key components of Progent's Managed Network Monitoring Package include:

  • Progent does a requirements evaluation and installs Operations Manager
  • Progent sets up an off-site Operations Manager server to track your IT system
  • Progent provides Helpdesk support, coordinated with System Center Operations Manager
  • Progent remotely tracks, diagnoses, and/or resolves problems
  • Progent performs ongoing IT maintenance including installation of service packs and security updates
  • Hardware must be covered by vendor's on-site warranty service

    Can Progent help Us create a hybrid cloud solution based on Windows Server 2016
    Progent's Microsoft Gold-certified IT consultants can provide Windows Server 2016 migration consulting services to assist organizations of any size to design and carry out a smooth upgrade to Windows Server 2016 and Hyper-V 2016 based on a local, cloud-centric, or hybrid deployment model. Progent can assist you to assess the business value of Windows Server 2016 for your enterprise and can help you with any facet of planning, deploying, managing or debugging your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can assist your organization to take advantage of the many new high-availability and security features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines, Credential Guard, JIT Privileged Access Management, Virtual Machine software load, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain clusters.

    Does Progent support Lync Server 2013?
    Lync 2013 enables businesses of any size to build a manageable and protected communications environment that supports a BYOD computing style with instant messaging (IM). instant messaging, presence, audio/video and web meetings with app sharing, as well as IP and PSTN calling enabled for a wide range of stationary PCs and handheld clients. Progent's certified Lync 2013 experts can assist you to evaluate the advantages of Lync Server 2013, create an on-premises, cloud-resident (via Microsoft Lync Online) or mixed model appropriate for your present and future goals, implement Lync 2013 in a way that expedites your return on investment, and deliver custom online and onsite training to your IT staff and users. Progent offers expertise in key components of a Lync Server 2013 deployment including Microsoft Windows Server, SQL Server and Exchange, and Progent can help you to combine Lync Server 2013 with popular Office and Office 365 apps including Outlook clients, Excel and PowerPoint.

    How can Progent's consultants help with Microsoft SQL Server?
    Progent's certified SQL Server consultants, database application programmers, database administrators, project management consultants, Cisco network architects, business continuity planning specialists, and data security consultants can assist you to maintain and enhance your SQL Server solution, build or troubleshoot database software, evaluate the likely benefits of upgrading SQL Server 2016 or migrating to SQL Server 2014 from an earlier release of SQL Server or from a legacy database system, set up pilot systems at your datacenter or at Progent's lab, design and execute a smooth migration to SQL Server, and define an efficient and secure IT infrastructure that helps you maximize the strategic benefit of Microsoft SQL Server.



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    If your small business is in Fremont or anywhere in Silicon Valley and you are in need of technical support, IT outsourcing, or top-level services from a certified Progent professional, call 510-933-0400 or visit Contact Progent.




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