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Does Progent offer stealth penetration testing services?
Stealth intrusion checking is an important part of any comprehensive network security plan. Progentís security professionals can run thorough stealth intrusion security tests without the knowledge of your company's internal IT resources. Unannounced penetration testing shows whether current security monitoring tools such as intrusion incident warnings and event log monitoring are correctly configured and consistently observed.

Does Progent offer a secure data backup service for small businesses?
Progent's ProSight Data Protection Services automatic backup and disaster recovery offer small and medium-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery (BDR). Available at a low monthly cost, ProSight DPS automates your backup processes and enables rapid restoration of vital files, apps and VMs that have become lost or corrupted as a result of hardware failures, software bugs, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or to both. Progent's cloud backup consultants can deliver advanced support to set up ProSight DPS to be compliant with regulatory standards such as HIPPA, FIRPA, and PCI and, whenever needed, can assist you to restore your critical information. Learn about Progent's entire ProSight line of affordable managed services for small and mid-size organizations

Can Progent help integrate and support Cisco unified communications and collaboration solutions?
Progent can provide online or onsite help from a certified CCIE engineer to help you to design, implement, manage and troubleshoot unified communications environments that incorporate Cisco Unified Communication technology in an in-house, cloud-centric, or hybrid cloud deployment. Progent's Cisco Unified Communications consultants have in-depth experience assisting companies of any size to build collaboration solutions by delivering expert services such as Unified Communications Manager (CUCM or Unified CM) and CallManager planning and deployment, Voice over IP and video phones configuration, and wireless VoIP phone solutions. Progent can help you with Cisco's entire library of UC applications such as Jabber, WebEx Meeting Center, Cisco Unity Express (CUE), Unified Contact Center Express, and Unified Mobility.

Does Progent offer project management services?
For advanced project management assistance, Progent offers access to veteran information technology experts with years of background as IT project managers for program development, business technology implementation, and process engineering working with organizations from Big 4 companies to dot-com startups to state government agencies. These proven IT managers offer advanced management skills to assist enterprise clients to follow leading practices to ensure that strategic projects are completed on time and on budget.

What are the advantages of Progent's model for remote support?
Most IT problems can be resolved quickly by Progent's team of remote service experts. This eliminates lost network availability that can be caused by waiting for a local engineer to show up in person. Furthermore, many freelance engineers and IT service firms demand minimum on-site billing that can turn a 10-minute problem into a 2-hour invoice. Progentís model of billing by the minute and charging only for service that is delivered allows Progentís remote support experts to solve hundreds of small problems every day at the least feasible cost. In addition, the confidence of knowing there is ready access to Progent's large group of technical consultants opens the gates to a new world of sophisticated network technologies that many small companies might otherwise shy away from because of the risk of having inadequate expertise.

How can Progent help businesses create wireless solutions?
Progent's wireless technology consultants offer broad expertise in the integration and maintenance of wireless networking technology and can help you to plan, install, administer and repair wireless solutions that are secure, resilient, expandable, easy to administer and use, ready to support your critical workloads, and seamlessly integrated into hybrid cloud environments. Online and onsite expertise available from Progent span a selection of wireless technologies such as smartphone integration, Wi-Fi network design and deployment, Wi-Fi site surveys, Cisco wireless VoIP phone configuration, and building-to-building wireless integration.

What Microsoft financial reporting applications can Progent help customize?
Progent's Experts Team offers in-depth consulting knowledge in special application areas, allowing you to develop responsive, economical and effective business solutions that align with the unique needs of your company. Progent's line-of-business software developers can assist your business to customize Microsoft's popular eCommerce-capable products including:

  • Microsoft Dynamics AX ERP Software (formerly Axapta)
  • Microsoft Dynamics GP Business Accounting Software (formerly Microsoft Great Plains)
  • Microsoft Dynamics NAV Software (formerly Microsoft Navision)
  • Microsoft Dynamics SL Business Accounting Software (formerly Solomon)
  • Microsoft Dynamics RMS (Retail Management System)

    Can Progent help us configure and troubleshoot Cisco Unified Communications Manager (CUCM) or CallManager?
    Cisco Unified Communications Manager, originally named CallManager, is the foundation of Cisco's collaboration solution. Cisco Unified CM and Cisco Unified CM Express (CME) offer an advanced IP-PBX solution by integrating closely with applications like Unified CM IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach (SNR), and Cisco Contact Center Express (Unified CCX or CCX) for building a highly automated customer contact solution. Progent's CCIE-certified Cisco Unified CM consultants can assist with any aspect of CUCM configuration and troubleshooting in areas that include integrating Voice over IP phones and desktop video phones, reviewing dial plans, integrating SIP trunks and CUBE session border controllers, deploying Cisco ISR routers with CUBE networking support, creating Cisco UCS server failover systems for high availability, and integration with Exchange Server.

    Does Progent offer an easy and affordable way for small businesses to evaluate their network security?
    Progent has put together two low-cost service bundles intended to allow small companies to receive an impartial network security evaluation from a qualified security engineer. With Progent's External Network Security Inventory Scan, an engineer runs a comprehensive examination of your network from beyond your firewall to uncover possible weaknesses in the security profile you present to the outside world. With Progent's Internal Security Inventory Scan, a certified security professional runs a network scan from a secure computer within your firewall to determine your exposure to inside attacks. Both security inventory packages are set up and executed from a protected external location.

    Can Progent help us manage our passwords, IP addresses, SSL expirations and other network assets?
    ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard data related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSLs or domains. By updating and managing your IT documentation, you can save as much as half of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a common repository for holding and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT information. Whether youíre making improvements, performing maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out about Progent's ProSight suite of managed services for small and mid-size organizations.

    Can Progent provide certified expertise for information assurance and SIEM solutions?
    Global Information Assurance Certification was founded in 1999 to certify the skill of IT security experts. GIAC certifications are acknowledged by companies and government organizations all over the world including and the U.S. National Security Agency. Progent's GIAC-certified information assurance consultants offer expertise with any of the network security disciplines covered within the GIAC accreditation such as auditing network security mechanisms, event handling, traffic analysis, web application security and SIEM solutions for compliance with regulatory mandates for reporting incidents.

    Can Progent help us integrate and troubleshoot our Cisco VoIP phones and IP video phones?
    Progent's Cisco IP phone and video IP phone consultants can help you to integrate, maintain, and debug Cisco VoIP phones, video IP phones and wireless IP handsets. Progent can provide expertise for all models of Cisco's IP phones from discontinued Voice over IP devices to the latest HD media phones. Progent's consultants can also help your organization to integrate your VoIP phones and video IP phones with Cisco Unified CM, originally branded CallManager, or with Unified CM Express to create a modern IP-PBX ecosystem for unified messaging and collaboration. Progent can also assist you to configure Unified CM applications such as Unified Communications Manager IM and Presence Jabber, Cisco Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for creating an advanced customer contact solution. Progent's consultants can provide expertise with all aspects of Cisco IP Phone integration including reviewing dial plans, resolving QoS, setting up SIP trunks and CUBE session border controllers, installing Cisco ISR routers with CUBE internetworking capability, and creating UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) solutions for survivability.

    Can Progent help my business migrate from Windows Server 2000 or Windows Server 2003?
    Progent can help you create, rationalize and execute a project to transition to Windows Server 2012 R2 or later from a Windows Server 2003 or Microsoft Windows 2000 Server environment. Progent's Microsoft-certified consultants can also provide affordable online consulting services and technical support so your company can maintain Windows Server 2012 installations. Progent can help you to determine the business value of upgrading from earlier versions of Microsoft Windows Server and can adhere to best practices to ensure a smooth move to Windows Server 2012 R2 or later. If you are considering building a hybrid network model that combines local systems with cloud-based services like those offered by Microsoft Azure, Progent can provide Windows Server 2016 hybrid solutions

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    If your small business is in Fremont or anywhere in Silicon Valley and you need technical assistance, information technology outsourcing, or top-level expertise from a certified Progent engineer, call 510-933-0400 or visit Contact Progent.

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