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How can Progent help improve the fault tolerance of my network?
Progent's fault-tolerant network consulting experts can show you how to create a sensible, fault-tolerant business information system that addresses important areas covering a wide array of system infrastructure technologies and processes including fault tolerant Internet connections, server and storage clustering, server and router load balancing, Data Center strategies, multi-site communication, and disaster recovery.

How can Progent help me integrate Microsoft System Center 2012 R2?
Progent's System Center consulting experts have more than 15 years of experience configuring, supporting and troubleshooting the core platforms that make up System Center and can assist you to plan, deploy, manage, and fix your Microsoft System Center solution to optimize the availability and performance of your applications and infrastructure across multiple Windows and Linux/Unix operating systems and on-premises and Cloud-based datacenters. Progent also offers System Center 2016 migration consulting to help you to transition to the current version of Microsoft System Center from an older one or from a third-party IT management platform to provide the benefits of enterprise-class deployment, management automation, security, plus infrastructure and application performance monitoring.

Can Progent help us integrate our network with Amazon AWS cloud services?
Progent's Amazon AWS cloud planning and integration experts offer cost-effective online consulting to assist businesses to integrate Amazon AWS cloud services including Elastic Compute Cloud (EC2) for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for expandable cloud storage, and Glacier for value-priced long-term archiving. Progent can assist your IT team with every phase of Amazon AWS integration including requirements analysis, readiness assessment, architectural design and review, testing, configuration, administration, performance tuning, software license management, disaster recovery solutions, and security and compliance. Progent can provide advanced expertise with firewalls and VPN connections and can help you create cloud-based or hybrid environments that efficiently incorporate Amazon AWS cloud services. Progent offers as-needed support or Progent can provide project management outsourcing or co-sourcing to help you migrate efficiently to the Amazon AWS cloud platform.

Can Progent help integrate and support Cisco unified communications and collaboration solutions?
Progent offers online or onsite access to a certified CCIE specialist to assist you to plan, deploy, manage and repair converged communications environments built on Cisco Unified Communication technology in a local, cloud-based, or hybrid cloud deployment. Progent's Cisco-certified Unified Communications consultants have in-depth experience helping organizations of any size to create advanced collaboration ecosystems by providing services such as Unified Communications Manager (CUCM or Unified CM) and Cisco CallManager planning and deployment, IP voice and video phones configuration, and Cisco wireless VoIP phone deployment. Progent can assist you with Cisco's entire library of Unified Communications applications such as Cisco Jabber, WebEx, Unity Express, Unified Contact Center Express (CCX), and Unified Mobility.

How does Progent handle problem escalation?
Progent uses a collaborative model for problem escalation, making it possible to resolve even the most difficult network problems that can crop up from time to time. By taking advantage of hundreds of consulting-years of experience from Progent's Microsoft and Cisco-certified consulting staff, Progent can quickly and economically resolve networking problems that would baffle ordinary computer service companies. Working with thousands of customers on implementation and integration tasks annually gives Progent a well-grounded view about what approaches succeed and which ones do not in resolving IT issues.

Does Progent offer help with specific Apple Mac applications?
Progent's Mac consultants can support the creative side of Mac networks by providing consulting services and teaching in imaging, audio, and video. Progent's trainers offer Apple Mac application education for creative tools such as Adobe PhotoShop, Adobe Illustrator, QuarkXPress, Apple Final Cut Pro, Apple Logic, and Digidesign Pro Tools. Progent can also assist you with specific projects such as image capture or digitizing audio or video or integrating an audio/video post-production studio.

Does Progent support Citrix desktop virtualization software?
Progent's Citrix-certified XenDesktop consultants and XenApp virtual desktop engineers can assist you to plan, implement, administer, and support a virtual Windows desktop delivery and management solution built on Citrix XenDesktop or XenApp for virtualizing desktop computers. Progent's Cisco-certified CCIE network consultants can help you optimize your network infrastructure for delivering server and client-side applications, and Progent's remote datacenter support experts can help your organization to administer and support a remote datacenter that features high availability, advanced security, and fast recovery.

Does Progent offer desktop support services?
Progent offers a wide array of cost-effective services to help your company to install, configure, repair, and manage desktop PCs and laptops powered by Windows, Apple Mac OS X Lion, or popular versions of Linux. Progent's desktop consulting services include Windows 10 planning and migration consulting, Microsoft Windows 8.1 consulting support, Windows 7 support, MS Office integration and training, and 64-bit operating system upgrades.

Can Progent help us deploy System Center Data Protection Manager for automated backup?
System Center 2016 Data Protection Manager (SCDPM 2016) offers small to mid-size businesses near-continuous backup and simplified recovery functions for Microsoft environment. SCDPM 2016 offers application-sensitive protection for critical workloads like Microsoft SQL Server, Exchange and SharePoint Server, protects Windows and Linux VMs, supports virtual machines hosted by Windows Hyper-V as well as VMware, and integrates seamlessly with Azure for convenient cloud backup and recovery. Progent's Microsoft certified System Center 2016 Data Protection Manager consulting experts can help you to plan, implement, administer, and repair an enterprise-wide backup/recovery solution built around SCDPM 2016. Progent can help you to upgrade from a previous release of Data Protection Manager or from an outdated solution, and Progent can tune your SCDPM 2016 environment for on premises, colocated, cloud-based or hybrid deployment models. Progent can provide remote or onsite consulting expertise and can provide as-needed expertise to resolve technical bottlenecks or deliver comprehensive project management support to make sure you complete your Data Protection Manager 2016 initiative on schedule and on budget.

Can Progent help us integrate our environment with Microsoft Azure Service?
Progent's Azure cloud planning and integration consultants can help you with every stage of Azure cloud integration including needs definition, readiness assessment, system design, pre-production testing, implementation, centralized administration, performance optimization, software license controls, disaster recovery preparedness, security policy enforcement, and regulatory compliance validation. Progent can help you to configure and troubleshoot firewalls and VPN tunnels so that your users can securely connect to Azure resources, and Progent's Microsoft Gold-certified consulting experts can assist you set up critical Microsoft platforms to work in Azure including Windows Server, Exchange, SQL Server and SharePoint. Progent can also help your organization to create a hybrid environment that transparently combines on-premises datacenters with Azure-based resources.

How can Progent help my business integrate Windows Hyper-V server virtualization software?
Progent's Microsoft-certified Windows Server 2016 experts and Windows Server 2012 R2 consultants can help you evaluate the possible advantages of Hyper-V-based virtualization for your company, conduct pilot implementations to validate Hyper-V's compatibility with your line-of-business software, assess your network architecture for smooth operation with virtualization solutions, assist you in moving to Microsoft Windows Server 2016 or Windows Server 2012 R2 and configuring Hyper-V, educate your IT personnel to track and administer Hyper-V, provide expert consulting support for enhancing the protection of your virtual machines, design and validate business continuity processes that optimize system uptime, and provide ongoing consulting and maintenance including low-cost remote troubleshooting and comprehensive Help Desk services.

How Can Progent help our company migrate to Exchange 2013?
Progent offers comprehensive Microsoft Exchange 2013 migration support such as cost/benefit analysis, outsourced or co-sourced project management, site prep, specification of new software licenses and equipment required, preparing your Active Directory forest and domains for optimal operation with your Exchange 2013 solution, configuring Database Availability Groups that provide maximum availability to your mailbox servers, system testing at a client's location or at Progent's testing facility, managing temporary coexistence of Microsoft Exchange Server 2013 and previous editions of Exchange Server, implementation of the new system, deactivating the old system, and webinar training for customer's support group and end users.

We need fault-tolerant interoffice connectivity. Can Progent help?
Progent offers interoffice access consulting to help you design and deploy fault-tolerant infrastructure for WAN connectivity. Progentís Cisco-certified CCIE engineers can design and deploy fault tolerant Inter-office networks based on zero-downtime EIGRP routers or non-stop OSPF configurations of Cisco routers. Progent can demonstrate how redundant connections and automatic fail-over can provide affordable 24x7 interoffice connectivity.

Does Progent offer support for Microsoft SQL Server 2012?
Progent offers the expertise of Microsoft-certified SQL Server 2012 engineers and experienced software developers, DBAs, project management experts, network infrastructure architects, disaster recovery planning specialists, and data security professionals to assist you to maintain your SQL Server 2012 solution and configure a cost-effective and secure network infrastructure that helps you maximize the strategic benefit of SQL Server 2012. Progent can also help you to migrate to SQL Server 2016 or move to Microsoft SQL Server 2014 from SQL Server 2012.



More Questions and Answers

If your small business is in Fremont or anywhere in Silicon Valley and you are looking for technical support, information technology outsourcing, or high-level expertise from a certified Progent engineer, call 510-933-0400 or visit Contact Progent.
















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