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Can Progent help us integrate our network with Amazon AWS cloud services?
Progent's Amazon AWS cloud integration experts offer affordable remote support to assist businesses of any size to integrate Amazon Web Services (AWS) cloud services such as Elastic Compute Cloud (EC2) for virtual server hosting, Amazon S3 for expandable cloud storage, and Amazon Glacier for low-cost archival storage. Progent can help your IT team with every phase of Amazon AWS migration and troubleshooting including requirements analysis, preparedness assessment, system design, testing, deployment, centralized administration, performance tuning, software license management, disaster recovery mechanisms, and security and compliance. Progent offers advanced expertise with firewall configuration and VPN access and can help you create cloud-centric or hybrid networking models that seamlessly integrate Amazon AWS resources. Progent offers occasional expertise or Progent can deliver project management outsourcing or co-sourcing to help you move efficiently to the Amazon AWS cloud.

How can Progent help local governments and school districts with IT management?
Progent has a long background delivering a full-spectrum of online IT consulting and emergency troubleshooting services to local governments and school districts throughout the United States. Progent is one of the pioneers in delivering expert online network support and has delivered network solutions to clients in every state. Progent's remote information technology consulting for local governments saves travel costs and resolves issues more quickly than on-premises service calls.

What services are available from Progent to support Windows Server 2003?
Progent can assist your company with managing, maintaining and repairing business network environments built around Windows 2003 Server, and can support your transition to Windows Server 2012 R2 from earlier versions of Windows Servers or from Multi-OS networks. Progent's migration services include planning, installation, configuration, piloting, training, and remote technical support. If you are considering building a hybrid network model that combines local systems with cloud-based services like those offered by Microsoft Azure, Progent can provide Windows Server 2016 hybrid cloud integration.

Can Progent help us manage our passwords, IP addresses, SSL expirations and other network assets?
Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save as much as half of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your business network such as recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you’re making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Find out about Progent's ProSight portfolio of managed IT services for small businesses.

Can Progent help my business customize applications based on Microsoft Dynamics GP (Great Plains)?
The open architecture of Great Plains makes it possible to design customized Great Plains programs that offer all of the core functionality of proven Microsoft Dynamics GP applications but also meet the specialized requirements of your business. With the utilization of the Modifier with MS Visual Basic, application programmers are able to design with the most popular customization environment in the IT world to adapt Microsoft Great Plains information views, supplement or modify business logic, produce custom forms and reports, or extend connectivity with Microsoft Office software. Progent's experience with Microsoft .NET programming, SQL Server 2016 integration, SQL Server 2014 support, and programming background with VBasic, XML, and other developer environments makes it possible to design custom mission-critical applications and eCommerce solutions that work transparently with Great Plains.

Can Progent help us design and integrate a Barracuda Backup solution?
Barracuda Backup is an affordable, subscription backup/restore service for small and mid-size businesses. A Barracuda Backup solution can include a purpose-built physical storage device built by Barracuda or a software-based appliance with similar features but which utilizes your own storage infrastructure. Barracuda Backup safeguards vital company data generated on-premises, at one or multiple remote locations, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any location with a Barracuda Backup appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consulting experts offer a wide array of consulting support services to help your business to design, integrate, manage and troubleshoot a BDR system built on Barracuda Backup. For details, see Barracuda Backup and disaster recovery consulting.

Does Progent Offer Business Continuity Planning Services?
Progent can provide high-level online expertise for business continuity planning, testing, and training to assist your company to respond to possible disasters, reduce service disruption for your most critical network functions, eliminate lost information, and meet examiners' letters and contractual requirements. Progent's business continuity consultants can work closely with your management and network administration staff to perform risk evaluation, identify dependencies, identify human and physical resources required to run your business, determine crucial IT services and specify allowable recovery times, select hot backup centers, configure safe remote access capability for crucial employees, implement emergency notification systems and define duties for personnel, document a comprehensive recovery and test plan, and train key people to carry the agreed upon plan. Progent's Windows Server 2016 disaster recovery consultants can show you how to design and build an affordable disaster recovery/business continuity solution for hybrid cloud environments utilizing failover cluster technology proven in Microsoft's massive Azure cloud.

Can Progent help me integrate my Mac workstations with Exchange-based email?
Progent's Apple support specialists and Microsoft-certified experts can show you how to set up Microsoft Outlook:Mac 2011 or Entourage:Mac and Microsoft Exchange Server so your Mac users are able to collaborate with teammates who run Outlook. With Exchange and Outlook 2011 or Entourage, Exchange and Apple Macintosh systems can collaborate, allowing Mac users to get and transmit email, search the Exchange global address list, copy addresses, sync up appointments, and invite people to conferences with your Exchange account. Progent's Outlook for Mac and Entourage:Mac specialists can make sure that your Microsoft Server is properly set up and that LDAP and Outlook Web connectivity are enabled. Progent also offers specialized online education for Outlook for Mac and Microsoft Entourage:Mac.

How can Progent help my business get the most benefit from Microsoft System Center Operations Manager?
System Center 2016 Operations Manager is designed to ensure consistent performance and maximum uptime for key applications by offering unified, mixed-platform tracking of IT infrastructure installed across on-premises systems and private and public clouds. Progent's consulting team can provide world-class online and onsite expertise to assist organizations of any size to plan, implement, tune, update and troubleshoot SCOM 2016 deployments. Progent's SCOM 2016 consulting experts can assist your company to move to SCOM 2016 from earlier versions or from different monitoring platforms, or combine a variety of monitoring systems into a unified infrastructure management ecosystem. Progent can also help you extend your Operations Manager 2016 environment to incorporate resources based in public clouds by delivering Microsoft Azure consulting and Amazon AWS hybrid cloud expertise.

Can Progent help implement virtual desktops with Windows Server 2008 R2?
Microsoft's virtual desktop solutions reduce the effort needed for IT managers to set up software programs so that they are consistent throughout a corporate user base, provide the power to manage rights to critical data, and allow fast installation of new or upgraded workstations. With Windows Server 2008 R2, the Terminal Services tool has been revamped and named Remote Desktop Services or RDS. Microsoft's innovative Virtual Desktop Infrastructure (VDI) behind RDS simplifies desktop access, improves performance, strengthens security, centralizes management, and offers a nearly transparent user environment. Progent's Windows Server 2008 R2 engineers can assist you to evaluate the business benefits of Microsoft's virtual desktop solutions, configure pilot and on-line environments, improve your network architecture to accommodate virtualized clients efficiently, evaluate and remediate security issues, and train your network managers to follow best practices to achieve maximum payback from desktop virtualization.

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If your small business is in Fremont or anywhere in Silicon Valley and you are in need of computer assistance, IT outsourcing, or top-level services from a certified Progent consultant, call 510-933-0400 or visit Contact Progent.

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