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What are the advantages of being a Microsoft Gold Certified Partner?
Because Progent is a Microsoft Gold Partner, each Progent MCSE support engineer and computer consultant has access to the technical and educational resources needed to deliver the best network support available. Progent can provide world-class expertise in the design, implementation and troubleshooting of Microsoft-based information technology. Progent's Microsoft-certified experts offer Active Directory expertise, MS Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Exchange 2010 Server maintenance, Microsoft Exchange 2003 upgrade help, Windows Server 2016 hybrid solutions, Windows Server 2012 R2 planning and deployment, Windows 2008 Server consulting and support, plus Windows 10 migration consulting, Windows 8.1 expertise, Microsoft Windows 7 maintenance, Microsoft Office application development and training, and Microsoft Dynamics GP development.

Can Progent help me configure Database Availability Groups for Exchange 2013?
A Database Availability Group (DAG) is the core of high availability for Microsoft Exchange 2013 Mailbox servers. Introduced in Microsoft Exchange Server 2010, a DAG is a group of up to 16 MBX servers where any server in a DAG can contain a replica of an Exchange mailbox database from a different server. DAG servers work together to restore automatically from failures that impact MBX databases. Progent's Microsoft certified Exchange consultants can provide DAG support services to help you plan, configure and manage a high availability environment for your Exchange mailboxes.

What security support does Progent offer for Linux/UNIX environments?
If you operate a multi-OS IT network with Linux/UNIX and Microsoft servers, Progent offers security help by providing a CISSP-certified network consultant to help your entire business in a broad selection of security areas. CISSP Certification denotes expertise with a global standard for network security. ANSI (American National Standards Institute) has granted the CISSP credential accreditation in the field of information security under ISO/IEC 17024. Progent can provide a CISSP-certified expert to help your organization in a variety security fields such as:

  • Security Administration Practices
  • Security Infrastructure and Paradigms
  • Access Control Solutions and Processes
  • Software Development Security
  • Process Security
  • Site Security
  • Data Encryption
  • Telecom, LAN and WAN Security
  • Disaster Recovery Planning
  • Law, Investigation, and Ethics

    Can Progent help us move our data center to a colocation facility?
    There are hundreds of enterprise-class Internet Data Centers in Northern California and major metropolitan areas across the U.S., and Progent's colocation center consulting professionals can enhance your network's fault tolerance and performance by helping you select a remote data center site that meets the particular needs of your organization such as geographic proximity, space, connectivity, budget, and value-added features and services. Progentís colocation center IT services are intended for companies with equipment located at colo hosting sites and requiring on-demand in-person service at the co-location facility plus remote help from Microsoft and Cisco certified experts. Progent provides a selection of collocation center support services such as network architecture evaluation, Windows and UNIX server integration and maintenance, troubleshooting for server and communications infrastructure, development and deployment of non-stop configurations, defining and implementing layered security defenses, firewall configuration and support, configuring load balancing environments, and creating high-availability server clustering configurations.

    How Can Progent help our company migrate to Exchange 2013?
    Progent can provide expert Exchange 2013 migration consulting services including risk/benefit analysis, end-to-end project management, site analysis, cost estimates of new software licenses and hardware required, preparing your Active Directory (AD) forest and domains to work optimally with your Exchange Server 2013 environment, configuring Database Availability Groups that deliver maximum availability to your Exchange mailboxes, pilot verification at a client's location or at Progent's test lab, managing transitional coexistence between Microsoft Exchange 2013 and older versions of Exchange Server, installation of the production Exchange environment, decommissioning the previous system, and training for customer's IT group and end users.

    Does Progent offer a secure data backup service for my Windows servers?
    Progentís affordably priced Offsite Data Protection Manager Backup Service matches the advanced capabilities of Data Protection Manager (DPM) with the world-class security features of the QTS Colocation Center in Sacramento to provide continual, transparent backup for as much as 2.5 Terabytes of data from one or several of your Windows servers. Progent's managed service offering is offered for a fixed monthly price and features all setup, support, and tracking needed for a complete offsite data backup system.

    How can Progent help me migrate from a POP3 email system to Microsoft Exchange Server 2016?
    Progent's Exchange 2016 migration professionals use field-proven methodologies to help you upgrade from POP3 email installations to Microsoft Exchange Server 2016. Progent handles critical details such as coordinating domain names so that both local and external workers benefit from a smooth transition from POP3 email. Progent can assist you with configuring an on-site Exchange Server solution or help you house and manage your Microsoft Exchange Server in an external, remote Data Center.

    Can Progent help our company integrate Windows 8.1 desktop computers and mobile devices?
    Progent's Microsoft-certified Windows 8.1 consulting experts can deliver a variety of technical services to help organizations of all sizes to install, manage, and support environments that include workstations, laptops, tablets, or smartphones based on Windows 8.1. For enterprise customers, Progent's experienced project managers can assist to create test environments to assess Windows 8.1 and develop and manage Windows 8.1 deployment projects based on industry best practices. Progent's consultants also offer Windows 10 migration help.

    Can Progent help me build a secure Wi-Fi network that covers all my facilities?
    Progentís Wireless Site Survey helps you to plan and implement a Wi-Fi wireless network optimized for your facilities, providing your business a wireless solution that has the coverage, performance, load-handling capability, Quality of Service, security, and roaming ability your business needs. Progent's Wireless Site Survey services are available either as an economical online service or as a more comprehensive onsite service. Progentís onsite wireless survey includes physical inspection, spectrum and data protection audits of your existing wireless network, evaluation of your site's floor plans, testing for radio frequency contention, RF propagation modeling, identification of optimum locations for customer-specified Wireless Access Points such as Cisco Aironet access points, Cisco Meraki cloud-managed APs and Apple AirPort devices, and a detailed document describing a new wireless network.

    How can Progent help improve the fault tolerance of my network?
    Progent's fault-tolerant network consulting experts can show you how to create a sensible, fault-tolerant business information system that deals with important areas covering a wide array of network infrastructure technologies and processes including fault tolerant Internet access, server and storage clustering, server and router load balancing, Data Center strategies, interoffice connectivity, and disaster recovery.

    Can Progent help with Citrix XenServer virtualization technology?
    Progent's Citrix XenServer consultants can help you to evaluate the business advantages of XenServer and other Citrix products, and can help you to plan, test, implement, troubleshoot, and maintain a Citrix XenServer installation. Progent can in addition analyze your existing XenServer environment and show you how to optimize consolidation, performance, security and compliance, uptime, and disaster recovery.

    Can Progent help Us Use Cisco CUBE technology to Set Up SIP PSTN trunks?
    Progent's Cisco CCIE-certified SIP trunk consultants and CUBE integration consultants can help you to plan, deploy, manage, troubleshoot and upgrade Cisco's SIP connectivity solutions and Cisco's CUBE (Cisco Unified Border Element)-based SIP trunks. Progent can provide affordable remote or on-premises expertise to help companies to move efficiently to a modern unified communications environment that delivers accelerated return on investment. Progent's Gold-certified Microsoft collaboration consultants can assist you to configure connections between Cisco's CUBE SBC and Microsoft's VoIP and IP video platforms such as Skype for Business Server and Lync Server for connectivity to a SIP PSTN trunk.

    Does Progent offer help with specific Apple Mac applications?
    Progent's Mac consultants can support the creative aspect of Macintosh networks by offering professional services and teaching in graphics, audio, and multi-media. Progent's trainers offer Macintosh application software education for creative tools such as Photoshop, Adobe Illustrator, InDesign, Apple Motion, MOTU Digital Performer, and Digidesign Pro Tools. Progent can also assist you with specific tasks such as scanning or digitizing audio or video or installing an commercial grade post-production facility.

    How Can Progent help with Microsoft SharePoint?
    Progent has been providing SharePoint consulting services since the first product was published over a decade ago, and Progent has the breadth and depth of IT know-how to assist businesses of all sizes to design and carry out a SharePoint Server 2013 installation and develop SharePoint 2013 apps that add significant business benefit to your IT investment. Progent's Microsoft-certified consulting team can assist you to assess the business advantages of upgrading to SharePoint 2013 or SharePoint Online from earlier versions of SharePoint or from another collaboration solution; determine if an in-house, online or hybrid deployment is best suited for your company; and pick the right version of SharePoint 2013 for your purposes. Progent offers full project management services or can assist in individual jobs associated with your SharePoint 2013 migration.



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    If your small business is in Fremont or anywhere in Silicon Valley and you are looking for technical support, information technology outsourcing, or high-level expertise from a certified Progent engineer, call 510-933-0400 or visit Contact Progent.
















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