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How does Progent support the Microsoft Solutions Framework (MSF) process model?
While managing IT projects for enterprise customers, Progent uses a phased approach based on defined milestones in order to meet budgetary, timing, and engineering targets while avoiding business disruption. Progent's methodology follows industry project management standards based on the best practices incorporated in the Microsoft Solutions Framework (MSF) and includes needs identification, planning and architecture proposals, testing, required adjustments, and expert deployment. All phases are documented to create a comprehensive list of IT services delivered and to assist in ongoing network maintenance.

What Microsoft financial reporting applications can Progent help customize?
Progent's Experts Team delivers in-depth consulting knowledge in specific application areas, enabling you to tailor responsive, low-cost and highly functional business solutions that fit the unique needs of your business. Progent's line-of-business software developers can help you to customize Microsoft's major eCommerce-capable applications including:

  • Microsoft Dynamics AX Enterprise Resource Planning Software (formerly Axapta)
  • Microsoft Dynamics GP Business Accounting Software (formerly Microsoft Great Plains)
  • Microsoft Dynamics NAV Software (formerly Microsoft Navision)
  • Microsoft Dynamics SL Business Accounting Software (formerly Solomon)
  • Microsoft Dynamics RMS

    Can Progent help set up pilot systems to help our company test new technology?
    Progent's Test and Training Lab located at the QTS (formerly Herakles) Data Center in Sacramento includes a collection of advanced computers and network infrastructure that can be used online or on site to facilitate piloting, evaluations, capacity modeling, repair, business continuity planning, training, and other purposes to help Progent's customers successfully carry out major projects.

    What types of organizations can Progent help?
    Progent provides outsourcing and consulting services for small organizations, low-cost remote consulting for local governments and school districts, plus branch office network support and project management support for nationwide or international enterprises. Progent's typical small company customers have between 10 and 250 desktops at a location and cannot afford the time and expense necessary to maintain a large internal staff of IT experts who can offer expert Microsoft support, Cisco certified expertise, plus comprehensive understanding of other important business information system technologies. For large businesses, Progent can supplement internal IT staffs by providing world-class experience in integrating Microsoft technologies. Progent's certified consultants can provide Active Directory consulting, Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 Server integration, Exchange Server 2010 management and CISA and GIAC-certified network security consulting. For national or multi-national businesses with local offices in the Bay Area or in larger urban areas throughout the United States, Progent can act as a transparent local extension of corporate business network management. Very small companies find it efficient to use Progent's remote support services on an as-needed basis for jobs such as server configuration, email migration, system upgrades, site relocation, urgent technical support, or Help Desk Call Center outsourcing.

    Does Progent Offer Support for Microsoft Dynamics NAV ERP Software?
    The updated edition of Microsoft Dynamics NAV ERP offers powerful innovations such as Personalized Role Centers, improved business analytics and reporting options, and advanced workflow management. Progent's Dynamics NAV ERP consultants offer programming, integration and debugging services to enable your company to get the most from Microsoft Dynamics NAV. Progentís engineers can help you to integrate Microsoft Dynamics NAV ERP software to additional systems and applications. In addition, Progent can assist your organization to create and utilize data warehouses so you can improve your understanding of your business, acquire more clients, refine your sales strategies, and build successful alliances.

    Why does Progent often recommend upgrading to Microsoft Windows Server 2012 R2?
    Windows Server 2012 R2 represents a major step forward in making information networks more secure and available, simpler to virtualize and administer, faster, and able to offer a better environment for web publishing. Progent's Microsoft-certified Windows Server 2012 R2 engineers can help your company get the most from the enhancements built into Microsoft Windows Server 2012 R2 by providing consulting, troubleshooting, training, staffing, monitoring, and security expertise.

    How can Progent help improve the fault tolerance of my network?
    Progent's fault-tolerant network support experts can help you construct a sensible, fault-tolerant business information system that deals with critical areas covering a wide array of network backbone technologies and methodologies such as fault tolerant Internet access, server and storage clustering, network load balancing, Data Center strategies, multi-site communication, and business continuity planning.

    Does Progent offer network monitoring support?
    Progent offers a variety of Network Support Bundles built around the advanced problem solving abilities of Microsoft System Center Operations Manager, a cutting-edge server management software platform that tracks the availability, performance and protection of your IT system and identifies problems before they can disrupt your system. To provide more insight concerning the performance and robustness of your network infrastructure, Progent can help you deploy and manage leading network monitoring software powered by the Linux OS.

    What security support does Progent offer for Linux/UNIX environments?
    If you operate a multi-platform IT network that combines Linux/UNIX and Microsoft servers, Progent can offer security consulting by giving you access to a CISSP-certified network professional to assist your whole enterprise in a extensive selection of security areas. CISSP Certification recognizes expertise with an international standard for network security. ANSI (American National Standards Institute) has granted the CISSP credential accreditation in the area of data security under ISO/IEC 17024. Progent can give you access to a CISSP-certified expert to help your organization in a broad range of security areas including:

  • Security Administration Practices
  • Security Architecture and Paradigms
  • Access Control Solutions and Processes
  • Applications Development Security
  • Process Security
  • Physical Security
  • Cryptography
  • Telecommunications, Network and Internet Security
  • Disaster Recovery Planning
  • Law and Ethics

    How can Progent help our business evaluate and install Windows Server 2012 R2?
    Progent's Microsoft-certified Windows Server 2012 R2 experts can help you to assess the benefits of Microsoft Windows Server 2012 for your organization, develop test environments and migration strategies, optimize your network infrastructure for local, multi-site, Cloud-based, and hybrid datacenters, train your IT support, team, create a corporate-wide security plan, streamline network management, assist with creating applications, and generate and validate a disaster recovery/business continuity plan. If you are considering migrating from Microsoft Windows Server 2012 R2 to Windows Server 2016, Progent's Windows Server 2016 hybrid cloud integration experts can help you to assess the value of Windows Server 2016 for your environment and design and carry out an efficient upgrade to Windows Server 2016 and Hyper-V 2016 using a local, cloud-centric, or hybrid architecture.

    Can Progent Help Us Use Cisco CUBE Technology to Set Up SIP PSTN Trunks?
    Progent's Cisco-certified SIP trunk experts and CUBE configuration consultants can assist your business to design, integrate, manage, debug and enhance Cisco's SIP (Session Initiation Protocol) infrastructure technology and Cisco's CUBE (Cisco Unified Border Element)-based SIP trunks. Progent offers affordable online or on-premises support to help businesses to migrate smoothly to an advanced communications environment that offers accelerated ROI. Progent's Gold-certified Microsoft collaboration consultants can help you to set up interfaces between Cisco's CUBE Session Border Controller and Microsoft's rich media platforms such as Skype for Business or Lync Server for access to a SIP-based IP PSTN trunk.

    Does Progent offer a secure data backup service for my Windows servers?
    Progentís affordable Offsite DPM Backup Service combines the advanced capabilities of System Center Data Protection Manager with the state-of-the-art security features of the QTS Colocation Center in Sacramento, California to deliver continual, transparent backup for as much as 2.5TB of data from one or more of your Windows-powered servers. Progent's service package is available at a low monthly cost and includes all configuration, support, and monitoring needed for a comprehensive offsite backup solution.

    Can Progent help us with desktop and mobile device configuration management?
    Progent's Microsoft-certified consultants offer System Center 2012 Configuration Manager (SCCM 2012) design and deployment and Intune integration help to consolidate and streamline the administration of your desktops and Cloud-connected tablets and smartphones. Progent can assist you to upgrade efficiently to SCCM 2012 from a legacy change management solution or assist you to enhance your current SCCM 2012 ecosystem to accommodate your changing IT needs.

    Can Progent help us monitor and manage all our IP-based resources?
    ZENO is Progentís network monitoring and reporting subscription service that uses advanced remote monitoring and management techniques to help keep your IT system running at peak levels by checking the state of all critical IP-based assets that constitute your network environment. When ZENO uncovers a problem, an alarm is transmitted automatically to your designated IT staff and your assigned Progent engineering consultant so that all looming problems can be addressed before they have a chance to disrupt or crash your IT system.

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    If your small business is in Fremont or anywhere in Silicon Valley and you are looking for computer help, IT outsourcing, or high-level services from a Progent professional, call 510-933-0400 or visit Contact Progent.

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