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Does Progent offer stealth penetration testing services?
Stealth intrusion testing is an important part of any comprehensive IT system security plan. Progentís security professionals can perform thorough unannounced penetration security checks without the awareness of your company's internal IT staff. Stealth penetration checking uncovers whether existing security monitoring systems such as intrusion detection warnings and event log analysis are correctly set up and actively monitored.

What is Managed Network Monitoring and how can it help my business?
Managed Network Monitoring is a class of co-sourcing that allows your internal IT team to take advantage of the server monitoring services of an outside consulting firm. If your business has a small in-house information technology team, Progent's Managed Network Monitoring co-sourcing program is an economical way to maximize network uptime, performance and security.

Key features of Progent's Managed Network Monitoring Package include:

  • Progent does a requirements evaluation and installs Microsoft Operations Manager
  • Progent sets up an off-site System Center Operations Manager server to monitor your IT system
  • Progent provides Contact Center support, coordinated with Operations Manager
  • Progent remotely tracks, analyzes, and/or resolves problems
  • Progent performs regular network management including installation of service packs and security updates
  • Network Appliances must be under manufacturer's on-premises warranty program

    Does Progent offer ERP consulting services for SyteLine/Infor CloudSuite Industrial?
    Infor CloudSuite Industrial, formerly called SyteLine, is an ERP platform that incorporates more than a quarter century of background helping manufacturing and service organizations to manage complicated supply chains and improve the efficiency of critical business processes in order to get products to market quickly and meet customer schedules consistently. Progent can provide the expertise of an ERP consultant with over two decades of experience with the SyteLine/CloudSuite Industrial platform. Progent offers remote or onsite consulting that can range from as-needed advice to solution design and project management. Sample services offered by Progent for CloudSuite Industrial/SyteLine include implementation, migration, process improvement, customization, CPQ, web site integration, troubleshooting, data conversion, Excel and SQL integration, disaster recovery planning, and DBA services. To find out more, see SyteLine/Infor CloudSuite Industrial ERP Consulting Services.

    Can Progent help implement virtual desktops with Windows Server 2016?
    Microsoft's desktop virtualization technologies reduce the work needed for IT managers to set up software programs so they are consistent across a corporate workforce, offer the power to manage rights to critical information, and enable quick deployment of additional or updated desktops. In Microsoft Windows Server 2016, the Terminal Services utility has been enhanced and named Remote Desktop Services. Microsoft's innovative Virtual Desktop Infrastructure (VDI) behind Remote Desktop Services simplifies client connectivity, enhances performance, strengthens data security, centralizes administration, and provides a nearly transparent user experience. Progent's Windows Server 2016 engineers can help you to evaluate the strategic benefits of Microsoft's desktop virtualization technologies, configure pilot and on-line environments, improve your network architecture to support virtualized clients efficiently, assess and remediate security issues, and educate your IT managers to follow industry best practices to gain maximum payback from desktop virtualization.

    Can Progent help my business migrate from Windows Server 2000 or Windows Server 2003?
    Progent can help you design, rationalize and carry out a plan to to Windows Server 2012 R2 or later from a Microsoft Windows Server 2003 or Microsoft Windows 2000 Server environment. Progent's Microsoft-certified Server Platform consultants can also provide affordable online consulting services and engineering support so you can manage Windows Server 2012 deployments. Progent can assist you to determine the strategic advantage of upgrading from earlier versions of Microsoft Windows Server and can adhere to best practices to support an efficient transition to Windows Server 2012 R2 or later. If you are planning on building a hybrid architecture that integrates on-premises resources with cloud-based services like those offered by Microsoft Azure, Progent offers Windows Server 2016 hybrid integration

    Can Progent help us design and integrate a Barracuda Backup solution?
    Barracuda Backup is an affordable, subscription-based backup/restore service for small and mid-size businesses. A Barracuda Backup solution can include a purpose-built hardware appliance manufactured by Barracuda or a virtual appliance with similar features but which utilizes your existing storage hardware. Barracuda Backup protects vital company data generated on-premises, at one or more remote locations, or in the cloud. For disaster recovery, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any location with a Barracuda Backup appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consultants can provide a broad array of consulting services to assist you to plan, integrate, operate and repair a backup and disaster recovery system based on Barracuda technology. For additional information, go to Barracuda Backup and disaster recovery consulting and management.

    Can Progent help integrate Linux/UNIX and Windows environments?
    Progent can help you deploy Microsoft Windows Services for UNIX (SFU) to achieve integration between Windows and UNIX networks. SFU offers interoperability between Windows Server 2003 and different versions of UNIX including Solaris 7 and 8, HP-UX 11i, AIX 5L 5.2, and Red Hat Linux 8.0. Windows Services for UNIX permits you to share Windows folders over NFS and improved authentication in native Microsoft Windows Server Active Directory environments. SFU's Interix subsystem includes a comprehensive library of UNIX utilities and shells, support for a single rooted file system, and a software development kit for porting applications.

    Does Progent offer consulting support for Altaro VM Backup software?
    Altaro VM Backup software provides small and mid-size organizations a dependable and budget-friendly platform for backing up and restoring Hyper-V and VMware-based virtual machines. Altaro VM Backup can be deployed in on-premises, remote, distributed, and cloud architectures and also supports cost-effective backup to Microsoft Azure Block Blob storage. Headline capabilities include industry-leading inline deduplication to reduce backup storage requirements, Continuous Data Protection (CDP) with backup intervals as little as five minutes for minimizing your Recovery Point Objective, military-grade encryption, item-level restore capability for specific files and emails, support for Windows Cluster Shared Volumes (CSV) and vCenter for handling large-scale deployments, and the ability to leverage Microsoft VSS technology to back up live virtual machines with zero downtime. Progent is a certified Altaro partner and offers a wide range of consulting services to help you to design, deploy, optimize and troubleshoot a backup/restore solution based on Altaro VM Backup software. To learn more, go to Altaro VM Backup Certified Consultants.

    What is Progent's response time for providing online technical support?
    Progent's Technical Response Center (TRC) is committed to providing the highest quality of remote network support offered anywhere for emergency and standard problems. For urgent problems that affect many workers, vital people, or a mission-critical program, the Technical Response Center is set up to respond in less than an hour. For standard problems, the TRC is committed to respond in two hours or less. Regardless of criticality, your ticket will be created promptly and correctly, You will be sent an acknowledgement from the ticketing system, and the TRC will contact you on each corrected issue to make sure you are comfortable with the resolution and willing to close out the trouble ticket. Find out more details about Progent's Technical Response Center Customer Commitment.

    How Can Progent Help with Windows Server 2008 R2?
    The complexity and versatility of Windows Server 2008 R2 requires an information technology expert with practical experience and diverse knowledge in architecting and building cohesive and comprehensive business technology solutions. The professional experience of Progent's seasoned Windows Server experts, averaging over a decade of background supporting Microsoft-powered solutions, helps insure your success in maintaining and managing your Microsoft Windows Server 2008 R2 environment. Progent's Microsoft-certified Windows Server 2012 R2 consulting experts can also assist you to assess the benefits of upgrading from Windows Server 2008 to Windows Server 2012 R2 or later. If you are planning on building a hybrid network model that combines on-premises systems with public cloud services like those offered by Microsoft Azure, Progent can provide Windows Server 2016 hybrid solutions.

    Can Progent help us set up and maintain Cisco Unity Connection or Unity Express (CUE)?
    Cisco Unity Connection, an integrated expansion of Cisco Unified Communications Manager (CUCM), is a unified voice messaging solution that facilitates collaboration by offering a variety of alternatives for retrieving calls and messages within a framework that is simple to deploy and administer. Cisco Unity Connection lets you access and manage your voicemail messages from your email inbox, web browser, Cisco Jabber messaging integration platform, a Cisco Unified IP endpoint, a smartphone, or a tablet. Unity Express (CUE), offered in select Cisco ISR routers, offers affordable voicemail, integrated messaging, interactive voice response (IVR), and automated-attendant functions for small to mid-size businesses (SMBs) and corporate branch offices with up to 500 voice mailboxes. Progent's Cisco-certified CCIE consulting experts offer Unity Connection and Unity Express (CUE) integration and troubleshooting services to ensure that your CUE solution continues to deliver the highest possible business advantage.

    Can Progent help me integrate my Mac workstations with Exchange-based email?
    Progent's Microsoft-certified consultants and consultants for Virtual PC for Mac technology can assist you to integrate your Apple macOS and OS X systems with your Exchange server through expert Office 365 Outlook for Mac consulting services. Progent will make sure that your Microsoft Exchange Server is optimally configured and that WebDAV, LDAP and Outlook Web App are properly installed. Progent can also provide a broad array of Microsoft Exchange consulting such as integration, diagnostics, security, mobile user support, system tuning, plus spam protection and email encryption. Progent also offers customized one-on-one macOS knowledge transfer.

    Can Progent help with setting up and using Microsoft Project?
    Progent's Microsoft Project Server and Project Online consultants offer advanced support in deploying and using all versions of Microsoft Office Project and can deliver a broad variety of cost-effective online support services based on industry leading practices to help organizations of any size to get all the advantages of this leading platform. Support services available from Progent include solution design, software configuration and upgrades, strategies for secure file and status sharing among local and offsite users, network optimization, and specialized webinar training.

    Does Progent offer consulting services for Microsoft Office 365 Excel?
    Progent's Microsoft Office 365 Excel development consultants can provide cost-effective online development support for programs that utilize Office Excel or Microsoft Office 365 Excel as a front-end or back-end platform for specialized business applications. Progent's engineers can help you to plan, code, test, install, and administer new software; support and troubleshoot legacy ones; and migrate applications based on earlier versions of Office Excel to newer ones. Progent offers expertise with VBA and Microsoft Access programming and can help you to connect Excel-based programs to Microsoft SQL Server or other advanced DBMs that can incorporate real-time information. Progent can also help you to implement solutions that combine Excel with other Microsoft product families such as Word, PowerPoint, Project Server, and SharePoint Server. Progent can also help your company to upgrade to more current Excel versions, including the advanced 64-bit version, and can deliver affordable remote virtual training classes in Excel that can be tailored for a single person or large groups.

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    If your small business is in the San Francisco East Bay area and you need technical assistance, IT outsourcing, or top-level services from a Progent consultant, call 510-300-1400 or visit Contact Progent.

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