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More Questions and Answers

Can Progent help implement virtual desktops with Windows Server 2008 R2?
Microsoft's desktop virtualization solutions reduce the work required for network managers to install software programs so they are consistent throughout a corporate user base, offer the power to control access to business information, and enable quick deployment of new or updated workstations. With Windows Server 2008 R2, the Terminal Services utility has been revamped and named Remote Desktop Services or RDS. Microsoft's innovative Virtual Desktop Infrastructure that powers Remote Desktop Services streamlines client access, improves responsiveness, tightens security, unifies management, and offers a nearly seamless user experience. Progent's desktop virtualization engineers can assist your company to evaluate the strategic benefits of Microsoft's desktop virtualization technologies, configure test and on-line deployments, improve your network infrastructure to support virtualized desktops efficiently, evaluate and resolve security problems, and educate your network administrators to follow best practices to achieve a fast ROI from desktop virtualization.

We want to develop a long-term IT strategy but we don't have a Chief Information Officer. Can Progent help?
If your executive staff does not have a senior IT strategist, Progent's part-time Chief Information Officer service can provide the assistance of an experienced information officer on a part-time basis to help with critical tasks such as strategic planning, managing technology budgets, creating ROI models, business process analysis, vendor review, IT security, cash flow projections, streamlining network management, desktop management, software revision control, server monitoring, and business continuity preparedness.

How Can Progent help us with SQL Server 2014?
SQL Server 2014 incorporates significant enhancements in critical areas including performance, uptime, security, and cloud integration. SQL Server 2014 is the first version of Microsoft SQL Server that incorporates in-memory capability that operates transparently with all types of applications including Online Transaction Processing (OLTP), data warehousing (DWH), and business analytics. Progent's Microsoft Gold-certified SQL Server 2014 consulting team can provide cost-effective remote and on-premises services including system design, deployment, administration, troubleshooting, and application development services to help organizations of any size to realize fast return from their SQL Server 2014 deployment. In case you are already running Microsoft SQL Server 2014, Progent can help your company to carry out a smooth migration to Microsoft SQL Server 2016.

Does Progent support Citrix desktop virtualization software?
Progent's Citrix XenDesktop experts and XenApp virtual desktop specialists can assist your business to plan, install, administer, and troubleshoot a virtual Windows desktop and application delivery and management system based on Citrix XenDesktop or XenApp for desktop virtualization. Progent's Cisco-certified CCIE network consultants can help you optimize your infrastructure for delivering server and client-side applications, and Progent's datacenter management and support experts can assist your organization to manage and support an off-site datacenter that offers high availability, advanced protection, and fast recovery.

How Can Progent Help with Microsoft SharePoint?
Progent has been providing SharePoint support since the initial SharePoint product was published more than a decade ago, and Progent has the breadth and depth of technical know-how to help businesses of any size to design and carry out a SharePoint Server 2013 installation and develop SharePoint 2013 apps that add substantial business benefit to your information network. Progent's Microsoft-certified consulting team can assist you to evaluate the business advantages of upgrading to SharePoint Server or SharePoint Online from legacy releases of SharePoint or from another collaboration environment; determine whether an in-house, online or hybrid deployment is most sensible for your organization; and pick the most appropriate version of SharePoint 2013 for your purposes. Progent offers full project management outsourcing or can assist in specific jobs associated with your SharePoint 2013 migration.

What is Managed Network Monitoring and how can it help my business?
Managed Network Monitoring is a class of outsourcing that enables your internal IT staff to take advantage of the system monitoring services of an outside IT support group. If your business has a small in-house information technology organization, Progent's Managed Network Monitoring co-sourcing offering is an economical way to increase network uptime, throughput and security.

Key components of Progent's Managed Network Monitoring Package include:

  • Progent performs a requirements evaluation and configures Operations Manager
  • Progent deploys an off-site Microsoft Operations Manager server to monitor your IT system
  • Progent provides Contact Center support services, coordinated with Microsoft Operations Manager
  • Progent remotely tracks, analyzes, and/or resolves network trouble spots
  • Progent provides ongoing network maintenance including application of service packs and security updates
  • Hardware must be under vendor's on-site warranty program

    How can I find out more about the benefits of Progent's IT outsourcing and co-sourcing services?
    Progent has produced an IT outsourcing white paper that details the advantages companies organizations of any size can derive by outsourcing or co-sourcing network consulting and other information technology services. Progent has also created IT Outsourcing fact sheets for several service bundles designed for small and mid-sized companies.

    Can Progent help us monitor and manage all our IP-based resources?
    ZENO is Progentís monitoring and management subscription service that uses state-of-the-art remote monitoring and management technology to keep your network operating efficiently by tracking the health of all vital IP-based devices that make up your entire network environment. When ZENO detects an issue, an alarm is sent immediately to your designated IT staff and your assigned Progent engineering consultant so any potential problems can be resolved before they have a chance to disrupt or crash your IT system.

    Can Progent help plan and integrate a virtual server solution?
    Virtual server technologies allow IT organizations to run multiple virtual machines on a single actual processor. Common applications for virtual servers include hardware consolidation, low-cost platforms for programs that require older operating systems, and affordable isolation of application programming or testing environments from on-line ones. Progent's virtual server consultants offer Windows Server 2012 R2 virtual networking consulting, Microsoft Windows 2008 Hyper-V Virtual Server help, VMware vSphere virtual machine expertise, and Citrix XenServer assistance. Progent can install virtual servers to optimize performance, fault tolerance and ease of administration while simultaneously lowering expenses; propose and validate disaster recovery strategies that reduce downtown in case of a catastrophe; and provide continuing maintenance, troubleshooting, and engineering services as computer technology evolves.

    Can Progent help me integrate my Mac workstations with Exchange-based email?
    Progent's Apple support specialists and Microsoft-certified consultants can help you set up Microsoft Outlook:Mac or Entourage:Mac and Microsoft Exchange Server so your Apple Macintosh users are able to collaborate with colleagues who run Outlook. With Exchange and Outlook 2011 or Entourage, Exchange and Mac systems can collaborate, allowing Mac users to receive and transmit email, search the Exchange global address list, copy addresses, synchronize appointments, and alert fellow workers to meetings via your Microsoft Exchange account. Progent's Outlook:Mac 2011 and Microsoft Entourage:Mac specialists can verify that your Exchange Server is properly set up and that WebDAV and Outlook Web connectivity are working. Progent also offers specialized webinar training for Outlook for Mac and Microsoft Entourage.

    Can Progent help me build a secure Wi-Fi network that covers all my facilities?
    Progentís Wireless Site Survey makes it easy to plan and implement a 802.11a/b/g/n or 802.11ac (Wi-Fi) wireless network adapted to your facilities, offering you a WLAN that delivers the reception, speed, capacity, Quality of Service, security, and hand-off capability your company requires. Progent's Wireless Site Survey services are offered either as an affordable remote service or as a more detailed onsite service. Progentís on-premises wireless survey includes physical inspection, spectrum and security audits of your current wireless network, evaluation of your buildingís floor plans, measuring for RF interference, signal propagation modeling, selection of optimum locations for client-specified Wireless Access Points (WAPs) such as Aironet access points, Meraki access points and Apple AirPort devices, and a comprehensive report describing a new wireless network.

    Does Progent support Microsoft and Cisco technology exclusively?
    Progent's emphasis is Microsoft software and Cisco networking products, but Progent has extensive experience in the creation, installation, and integration of heterogeneous networks that incorporate products from various popular vendors. Support services available from Progent include Mac and iPad consulting, Linux integration, Sun Solaris coexistence with Windows, Apple iPhone integration and management, Android phone integration and management, BlackBerry management and integration, Citrix Virtualization support, plus consulting for Computer Associates, HP/Compaq, Dell Computers, IBM, Symantec, Trend Micro, VERITAS, and WatchGuard.

    Can Progent Help with Oracle Database Administration and Application Development?
    Progent offers affordable online access to an authorized Oracle database administration consultant or an Oracle application developer. Progent can provide advanced database administration services for all versions of Oracle including Oracle 10g and 11g and can also assist you to design, build, enhance, or troubleshoot Oracle database applications based on SQL and PL/SQL. Progent also offers support for Data Guard and Streams replication technologies and ASM file/volume manager.

    What are the advantages of being a Microsoft Gold Certified Partner?
    Because Progent is a Microsoft Gold Partner, each Progent MCSE support specialist and IT consultant can utilize the technical and educational resources needed to deliver the best network support available. Progent has world-class expertise in the architecture, deployment and troubleshooting of Microsoft-based information technology. Progent's Microsoft-certified IT support professionals offer Active Directory expertise, MS Exchange 2016 Server upgrade support, Exchange Server 2013 integration, Exchange 2010 Server support, Exchange 2003 troubleshooting, Windows Server 2012 R2 planning and deployment, Microsoft Windows Server 2008 migration help, plus Windows 10 planning and migration consulting, Microsoft Windows 8.1 technical support, Windows 7 maintenance, Microsoft Office and Office 365 application development and training, and Dynamics GP (Great Plains) development.



    More Questions and Answers

    If your small business is in the San Francisco East Bay area and you require technical assistance, IT outsourcing, or advanced services from a Microsoft or Cisco certified engineer, call 510-300-1400 or visit Contact Progent.
















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