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More Questions and Answers

Does Progent Offer MySQL Application Programming and DBA Services?
Progent can provide consulting from a MySQL database administrator, developer, or data architect to help your business to plan, develop, and manage database applications built on the MySQL open-source database manager. Progent's consultants can also assist your business integrate MySQL Cluster with Windows Server Failover Clustering for enterprise-grade availability and throughput.

Does Progent support Juniper and NetScreen Products?
Progent's Juniper-certified network engineers can assist you to design and implement Juniper Firewall/VPN platforms, optimize and troubleshoot your network infrastructure, and migrate smoothly from discontinued products to current versions. Progent's Junos OS consultants offer expertise with Juniper's flagship network control software to help your business to simplify the administration and improve the security of your Juniper VPN appliances and firewalls. Progent also has broad experience maintaining Juniper's NetScreen OS and ScreenOS operating system platforms and can help you manage environments that include a combination of Juniper's OS platforms.

How can Progent help large enterprises?
Progent's engineering staff can help enterprises to design, execute, and manage major rollouts of key Microsoft, Cisco, and Oracle technology by providing support services such as Active Directory consulting, MS Exchange 2016 Server planning and deployment, Exchange 2013 Server consulting, SQL Server application development, Cisco network infrastructure engineering, Oracle DBA and development support, MySQL consulting, and project management assistance. Progent has worked with some of the world's largest enterprises to integrate mission-critical business network solutions powered by Microsoft technology and can offer seamless branch office support services for nationwide businesses with branch offices in Northern California or in major cities through the U.S.

Can Progent help us integrate and troubleshoot our Cisco VoIP phones and IP video phones?
Progent's Cisco VoIP phone and video IP phone consultants can assist your business to integrate, manage, and troubleshoot Cisco VoIP phones, video IP phones and wireless IP handsets. Progent can provide support for all versions of Cisco's IP phones from legacy VoIP products to the latest media phones. Progent's consultants can also assist your organization to integrate your VoIP phones and video IP phones with Unified CM, formerly known as CallManager, or with Cisco Unified CM Express (CME) to build a an advanced IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also assist you to install Cisco Unified Communications Manager apps like Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Express for voicemail, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for building a highly automated customer contact solution. Progent can provide support with all aspects of Cisco IP Phone integration including reviewing dial plans, resolving IP phone registration issues, integrating SIP PSTN trunks and CUBE session border controllers, deploying ISR G2 routers with CUBE VoIP networking capability, and designing UCS server failover and Cisco Survivable Remote Site Telephony (SRST) solutions for survivability.

What web development services are available from Progent?
Web development services available from Progent's Consulting Experts include web design, web project management, .ASP and .NET programming, web graphics, and 1-on-1 training in web creation tools. Progent can also provide development engineers who can show you how to create and integrate custom eCommerce applications. For data-intensive web applications, Progent offers affordable access to certified SQL Server programmers and Oracle RDBMS application programmers.

Does Progent offer a secure data backup service for my Windows servers?
Progentís affordably priced Offsite DPM-based Backup Service incorporates the advanced capabilities of System Center Data Protection Manager with the world-class security and availability facilities of the QTS (formerly Herakles) Internet Data Center in Sacramento to provide ongoing, non-disruptive backup for up to 2.5 Terabytes of data from one or several of your Windows servers. Progent's managed service offering is offered for a low monthly cost and features all configuration, support, and monitoring needed for a comprehensive offsite backup solution.

How can I find out more about the benefits of Progent's IT outsourcing and co-sourcing services?
Progent has created an IT outsourcing white paper that summarizes the advantages businesses of all sizes can derive by outsourcing IT consulting and other computer services. Progent has also produced IT Outsourcing fact sheets for several service packages targeted for small and mid-sized businesses.

How can Progent help me integrate Microsoft System Center 2012 R2?
Progent's System Center 2012 consultants have over a decade of experience deploying, supporting and fixing the core platforms that make up System Center and can help your organization to design, configure, maintain, and repair your Microsoft System Center ecosystem to optimize the uptime and responsiveness of your critical IT resources across multiple Windows and Linux/Unix operating systems and on-premises and Cloud-based datacenters. Progent's consultants can help your organization to upgrade to the current edition of System Center from an older one or from a third-party IT management platform to provide the benefits of enterprise-class provisioning, centralized management, security, plus datacenter and application performance monitoring.

Can Progent help set up pilot systems to help our company test new technology?
The Progent Test and Training Lab at the QTS (formerly Herakles) Internet Data Center in Sacramento includes a collection of dedicated servers and network support equipment that can be used remotely or on site to facilitate piloting, evaluations, performance modeling, troubleshooting, business continuity planning, education, and other reasons to help Progent's customers succeed with major IT initiatives.

Why should a small business outsource IT support?
Whether it means designing IT system infrastructure, setting up or outsourcing a Help Desk, rolling out a new messaging solution, or creating an web-based business application, outsourcing your system support services can control expenses and reduce risks, allowing IT service expenses to expand in a more linear and gradual fashion than is possible by establishing a big, all-purpose in-house IT staff.

Can Progent Help Develop Database Applications for Microsoft SQL Server?
Progent's certified SQL Server application developers can help with the entire lifecycle of building and maintaining SQL Server-based applications. Progent follows industry best practices within Microsoft's MSF Framework to build scalable, easy-to-manage custom applications and is experienced operate effectively with a client's in-house staff or external consultants to finish software programs on time and within budget. Software development expertise available from Progent for SQL Server environments includes specification of features and scope, database modeling, ETL development, T-SQL programming, software installation, capacity planning, performance and I/O configuration tuning, backup/recovery, clustering, reusable schema, synchronization solutions, security, and business continuity.

Can Progent provide certified expertise for information assurance and SIEM solutions?
Global Information Assurance Certification was founded in 1999 to certify the knowledge of information technology security experts. GIAC certifications are acknowledged by businesses and government organizations throughout the world including and the U.S. NSA. Progent's GIAC-certified information assurance specialists offer expertise with any of the network security disciplines addressed within the GIAC certification such as auditing network vulnerability, security incident handling, traffic analysis, web services security and SIEM solutions for compliance with regulatory mandates for promptly reporting security events.

Can Progent help us with desktop and mobile device configuration management?
Progent's Microsoft-certified consultants can provide Microsoft System Center Configuration Manager (SCCM 2012) planning and installation and Intune expertise to consolidate and simplify the administration of your desktops and Cloud-connected mobile devices. Progent can help you to migrate efficiently to SCCM 2012 from a legacy device and application management platform or help you to modify your existing SCCM 2012 ecosystem to support your evolving business requirements.

Can Progent help integrate and support Cisco unified communications and collaboration solutions?
Progent can provide remote or onsite help from a certified CCIE specialist to help you to plan, deploy, administer and troubleshoot converged communications networks that incorporate Cisco Unified Communication technology in a local, cloud-based, or hybrid cloud deployment. Progent's Cisco-certified Unified Communications consultants have extensive experience helping companies of all sizes to build collaboration ecosystems by providing expert services such as Unified Communications Manager and Cisco CallManager planning and deployment, Voice over IP and video phones setup, and Cisco wireless IP phone deployment. Progent can help you with Cisco's extensive library of UC applications such as Jabber, WebEx, Unity Connection, Cisco Unified Contact Center Express (CCX), and Unified Mobility.



More Questions and Answers

If your small business is in the San Francisco East Bay area and you need computer help, IT outsourcing, or advanced services from a Microsoft or Cisco certified professional, call 510-300-1400 or visit Contact Progent.
















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