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How can Progent help us set up a private cloud?
Progent's Private Cloud Hosting service offers advanced virtualization platforms, a world-class data center, plus the technical expertise of Progent's Microsoft Gold qualified engineering staff to give small companies a complete IT outsourcing alternative that enhances system reliability and security, eliminates management hassle, and lowers expenses. Under Progent's Private Cloud Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be moved instantly to a new physical environment without lengthy and chancy reinstallation and configuration. With Private Cloud hosting, you are not kept hostage to a specific hosting service.

What pricing structure does Progent use for support services?
Progent's simple per-minute engagement model requires no complex contracts, retainers or hidden charges for standard service. Many service organizations have minimum charges or other additional expenses that increase service invoices. For online support from Progent during regular business hours, you pay only for the documented hours spent working on your problem. If it only requires fifteen minutes to correct your problem, then you are charged only for fifteen minutes. For scheduled in-person support work requested more than 24 hours in advance, you are billed only for the time when our consultant is actually on-site repairing your network. No extra on location surcharges or travel fees. Just our competitive by-the-minute billing rate. For urgent same-day on-premises support visits, you may have to pay for our engineer's travel time, but never an increased emergency billing rate.

Can Progent help me integrate my Mac workstations with Exchange-based email?
Progent's Apple specialists and Microsoft-certified experts can help you install Microsoft Outlook:Mac 2011 or Entourage:Mac and Exchange so your Apple Macintosh users are able to work closely with teammates who use Microsoft Outlook. With Exchange and Outlook 2011 or Entourage, Exchange and Mac software can coexist, allowing Mac users to receive and transmit messages, examine the GAL, copy addresses, sync up calendars, and invite people to meetings with your Microsoft Exchange account. Progent's Outlook for Mac and Entourage:Mac specialists can verify that your Microsoft Server is properly configured and that LDAP and Outlook Web connectivity are enabled. Progent also can provide specialized online training for Outlook for Mac and Entourage.

What online services are available for maintaining Cisco routers?
Some of the common remote Cisco router consulting services available from Progent include setting up domain name, DHCP, routing tables, logging, and user accounts; setting up iBGP, aggregation, BGP to EIGRP redistribution, and ECN gateways; troubleshooting policy based routing to MPLS, routing configuration, and BGP peering arrangements; installing current IOS image; validating failover; fixing VPN tunnel problems; making a network diagram and documenting router setup; plus security and disaster recovery planning.

Does Progent offer special IT outsourcing packages for mid-sized businesses?
Progent can provide medium size businesses in Northern California and in major cities across the United States two cost-effective outsourcing service packages based on System Center Operations Manager:

  • Managed Network Monitoring Package
  • Comprehensive Network Monitoring Package

    To download a single-page printer-friendly fact sheet describing Progent's Network Monitoring Packages for mid-sized companies, click:Network Monitoring Packages.

    Can Progent help integrate and support Cisco unified communications and collaboration solutions?
    Progent can provide remote or on-premises help from a Cisco Certified Internetwork Expert (CCIE) engineer to help your business to plan, install, manage and repair converged communications networks based on Cisco Unified Communication technology in a local, cloud-based, or hybrid cloud deployment. Progent's Cisco Unified Communications engineers have extensive experience assisting organizations of any size to build collaboration ecosystems by providing services such as Cisco Unified Communications Manager (Unified CM) and Cisco CallManager planning and deployment, Voice over IP and video phones and soft phones configuration, and Cisco wireless VoIP phone deployment. Progent can assist you with Cisco's extensive library of Unified Communications applications like Cisco Jabber, WebEx, Unity Express, Unified Contact Center Express (CCX), and Unified Attendant Console.

    How can Progent help my Linux developers?
    If you are creating UNIX or Linux applications on a system that features Windows-based servers, desktops and software, Progent provides IT support services that keep your network productive while freeing you to concentrate on your area of strategic expertise. By deploying automated network monitoring and providing remote and in-person technical help as you require it, Progent provides Linux developer support that represents an affordable way to manage an IT network that features top-level reliability, security and performance.

    What security support does Progent offer for Linux/UNIX environments?
    If you run a multi-OS IT environment that combines Linux/UNIX and Microsoft technology, Progent offers security help by giving you access to a CISSP-certified IT professional to help your entire business in a extensive selection of security concerns. CISSP Certification denotes mastery of a global standard for network security. ANSI (American National Standards Institute) has awarded the CISSP credential accreditation in the area of information security under ISO/IEC 17024. Progent can provide a CISSP-certified professional to help your business in a broad range of security areas including:

  • Security Management Procedures
  • Security Infrastructure and Models
  • Access Control Systems and Methodology
  • Applications Development Security
  • Process Security
  • Physical Security
  • Cryptography
  • Telecom, LAN and WAN Security
  • Business Continuity Planning
  • Law, Investigation, and Ethics

    Can Progent help me configure Database Availability Groups for Exchange 2013?
    A Database Availability Group known as a DAG is the foundation of high availability for Exchange 2013 Mailbox servers. First offered in Exchange 2010, a DAG is a collection of as many as 16 MBX servers in which any DAG server can host a copy of a mailbox database from a different server. DAG servers cooperate with one another to restore automatically from breakdowns that impact mailbox databases. Progent's certified Exchange consultants can provide DAG support services to assist your organization to design, install and maintain an HA solution for your Exchange 2013 mailbox servers.

    How can Progent help local governments and school districts with IT management?
    Progent has a long background providing a broad range of remote network support and emergency repair services to local governments and school districts throughout the United States. Progent is among the pioneers in providing advanced online IT consulting and has delivered network support to clients in every state. Progent's online IT consulting for local governments saves travel expenses and solves issues more quickly than on-premises service calls.

    What are the advantages of being a Microsoft Gold Certified Partner?
    Because Progent is a Microsoft Gold Partner, each Progent MCSE support expert and network consultant has access to the technical and educational tools required to deliver the best computer help available. Progent can provide world-class expertise in the design, implementation and troubleshooting of Microsoft-based business solutions. Progent's Microsoft-certified experts offer Active Directory consulting, MS Exchange 2016 upgrade support, Exchange 2013 integration, Exchange Server 2010 support, Exchange 2003 troubleshooting, Windows Server 2016 hybrid solutions, Windows Server 2012 R2 integration, Windows 2008 Server consulting and support, plus Windows 10 planning assistance, Microsoft Windows 8.1 technical support, Microsoft Windows 7 support, Microsoft Office and Office 365 technical support and training, and Microsoft Dynamics GP development.

    Can Progent provide help with Microsoft Access software development?
    Progent's Office Access developers and consultants offer affordable remote consulting services for all releases of Microsoft Access including desktop and browser-based versions and can provide advanced help for Access application programming, database conversion, performance tuning, BI reporting, and maintenance. Progent also offers tailored webinar training for Office Access application programming and database administration.

    Does Progent offer help with specific Apple Mac applications?
    Progent's Mac consultants can support the creative aspect of Macintosh networks by offering consulting services and teaching in imaging, sound, and multi-media. Progent's consultants offer Macintosh application training for titles such as Photoshop, Adobe Illustrator, QuarkXPress, Apple Motion, MOTU Digital Performer, and Digidesign Pro Tools. Progent can also help you with complex tasks such as image capture or digitizing audio or video or setting up an commercial grade post-production facility.

    How can Progent help us take full advantage of Microsoft Project Server?
    Progent's certified Microsoft Project Server experts can provide advanced remote and onsite support for Microsoft Project Server as well as for all Microsoft platforms that integrate in conjunction with Microsoft Project Server. Consulting support services offered by Progent include Project Professional and Project Web App integration, SharePoint 2013 planning and deployment, Microsoft SQL Server 2016 integration and development, SQL Server 2014 support, MS Exchange 2016 Server migration, Microsoft Exchange 2013 consulting, Excel 2016 and Microsoft Office 365 Excel application support, plus PowerPoint and Visio online training. Progent can provide Cisco-certified CCIE engineers to help your company to optimize your infrastructure to support local, branch office, at-home, and mobile workers so that they can utilize Project Server 2010 to work together securely and efficiently. Progent's certified network security consultants can help your IT team to plan and enforce security policies that safeguard important business data without disrupting efficient information sharing.

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    If your small business is in the San Francisco East Bay area and you need technical assistance, information technology outsourcing, or top-level expertise from a Microsoft or Cisco certified engineer, call 510-300-1400 or visit Contact Progent.

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