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Does Progent support all major data backup/recovery products and services?
Progent's backup and restore experts offer support for a wide array of products and technologies that deliver solutions for backing up Microsoft Windows, Mac, and Linux/UNIX servers and desktops plus notebooks and smartphones. Progent can provide expertise for all major data protection platforms such as Acronis Backup and Recovery, Symantec Backup Exec, BackupAssist Software, HP Data Protector, Double-Take Software, Mozy, Retrospect, Time Machine, VMware Data Recovery (VDR), and Oracle Solaris FLARs. Progent can help your company to design, upgrade, or troubleshoot backup/restore systems for a range of architectures such as local, remote, cloud-based, or hybrid.

How can Progent help me integrate Microsoft System Center 2012 R2?
Progent's System Center consultants have more than a decade of experience deploying, maintaining and fixing the core components included with System Center and can assist your organization to plan, configure, manage, and repair your System Center ecosystem to optimize the availability and responsiveness of your critical IT resources across multiple Windows and Linux/Unix OS environments and local and Cloud-based datacenters. Progent also can provide System Center 2016 upgrade consulting to help you to move to the latest version of Microsoft System Center from an older one or from another datacenter management solution to deliver the advantages of best-in-class deployment, management automation, security, plus infrastructure and critical application performance monitoring.

Can Progent help my business build hybrid cloud solutions with Windows Server 2016 Hyper-V?
Windows Hyper-V 2016 utilizes key technologies initially designed for and proven on Microsoft Azure, one of the world's largest public clouds. This pedigree dramatically enhances the suitability of Microsoft's Windows Server platform to support private cloud as well as hybrid cloud/on-premises environments by enhancing data security, availability, scale, manageability, dependability and disaster recovery. Progentís Microsoft Gold-certified Windows Server 2016 Hyper-V consulting team can assist you to evaluate the benefits of Hyper-V 2016 for your organization, configure test environments to verify the ability of Hyper-V 2016 to run your vital applications, design an efficient network architecture for a cloud-based or hybrid installation, create and execute a non-disruptive upgrade strategy, train your IT administration and support personnel, and provide ongoing consulting and debugging services to ensure that your Hyper-V 2016 investment gives you maximum business benefit.

How do Progent's consultants implement knowledge transfer to my in-house IT staff?
Progent's knowledge transfer services include one-on-one training created for customers who desire to expand their knowledge of critical office productivity applications and network infrastructure. Read more about Progent's Office Word and Office 365 Word custom training, Microsoft Excel and Microsoft Office 365 Excel training and consulting, Microsoft Project training, and seminars on Apple Mac applications. In addition, Progent provides interactive remote webinar education seminars. Virtual interactive webinars provide a versatile and affordable solution for teaching your IT staff to operate a wide range of key applications.

Progent also offers itemized documentation for all services performed. These in-depth service reports provide your in-house IT staff a convenient and useful history of important technical issues surrounding your network and can shed light on how to anticipate and resolve problems to come.

How can Progent help our company to use System Center 2016 to manage our hybrid cloud environment?
System Center 2016 provides major improvements in the management of hybrid cloud environments by offering advanced integration with Windows Server 2016 servers, Windows 10 clients; seamless integration of multi-OS networks that include various Linux distributions, Microsoft Hyper-V and VMware; and expanded cloud support such as closer integration with Microsoft Intune for Apple iPhone and Android smartphone management plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts offer advanced online and on-premises support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new implementation of Microsoft System Center 2016, expand or tune an existing one, upgrade efficiently from a previous version of System Center, or debug your System Center solution.

How can Progent help us with our hybrid cloud solution?
Progent's hybrid cloud solutions consultantsoffer expert online consulting to assist organizations of any size to integrate their information networks with leading public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can assist your it team to plan and manage hybrid ecosystems that can include Windows and Linux systems and applications in hybrid topologies that utilize local IT assets as well as public clouds. To assist you to incorporate public cloud services with physical datacenters, Progent can provide a range of cloud migration services such as Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service development and debugging.

Can Progent help us select an Internet connectivity solutiuon that makes sense for our business?
Progent offers access to the cost-effective support of remote Internet connectivity experts to help your organization to assess or update your ISP services so your Internet connectivity solution aligns with your business requirements. Services available from Progent include evaluation of your existing bandwidth use, vendor and plan comparison and selection, network provisioning, and overseeing a smooth switchover to a new carrier and/or service plan. Network provisioning can include enhancing existing routers and switches and deploying additional ones, implementing firewalls, and upgrading dependable Border Gateway Protocol configurations. Progent's ISP, telecommunication carrier and data center vendor relationships includes AT&T, Cable & Wireless, Cogent Communications, Covad, EarthLink, Global Crossing, Level 3 Communications, Qwest Communications, Savvis, Sprint, TW Telecom, Verio, and XO Communications.

What services are offered by Progent for migrating to Exchange 2016?
Progent's certified Microsoft Exchange 2016 Server migration consultants can assist your business in all phases of your upgrade to Microsoft Exchange Server 2016 such as planning high availability (HA) architecture for an on-premises, Microsoft cloud connected or hybrid environment; CAL licensing requirements for Exchange and Windows Server 2012 R2; moving mailboxes; Hyper-V virtualization strategy; specifying mass storage capacity required for your virtual machines, mailbox databases and log files; setting up hardware load balancing for fault-tolerant client access services; designing, setting up and testing Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint; updating the firewall; resolving SSL issues; performing client integration with Office desktop or Office 365; and setting up Outlook on the web (formerly Outlook Web App).

We need fault-tolerant interoffice connectivity. Can Progent help?
Progent offers multi-site access support to show you how to plan and implement fault-tolerant architectures for WAN connectivity. Progentís Cisco-certified Cisco Certified Internetwork Experts can design and deploy fault tolerant Inter-office connections supported by fault tolerant EIGRP network routers or zero-downtime OSPF configurations of Cisco routers. Progent can show you how redundant connectivity and transparent fail-over can provide affordable 24x7 interoffice networking.

Why does Progent often recommend upgrading to Microsoft Windows Server 2012 R2?
Microsoft Windows Server 2012 R2 is a major step forward in making information networks more protected and fault tolerant, easier to virtualize and administer, faster, and able to offer an improved platform for web hosting and development. Progent's Microsoft-certified Windows 2012 R2 consultants can assist your business get the most from the enhancements incorporated into Windows Server 2012 R2 by delivering consulting, support, education, staffing, monitoring, and security expertise.



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If your small business is in the San Francisco East Bay area and you are looking for computer assistance, IT outsourcing, or high-level expertise from a certified Progent engineer, call 510-300-1400 or visit Contact Progent.
















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