Onsite Service Available in Hayward, San Leandro, Union City, San Lorenzo, Castro Valley

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Can Progent provide email content filtering and data leakage protection?
Progent's data loss prevention experts and data leakage protection consultants can assist organizations to configure Progent's ProSight Email Guard Security Gateway to enforce standard and custom content policies for monitoring the content of email messages and attachments and preventing the transmission of confidential or inappropriate information or spam. ProSight Email Guard's email content filtering solutions can also help avoid being blacklisted and stay compliant with industry security standards and government requirements such as HIPAA and Sarbanes-Oxley. Learn about Progent's complete ProSight portfolio of value-priced network management outsourcing services for small and mid-size businesses.

Where can I review testimonials from Progent's customers?
Progent has delivered remote or onsite IT support help to companies in each state in the U.S. Many of these customers have indicated their appreciation to Progent in the form of testimonials to the excellence of Progent's service staff. Check out Progent's client testimonials to see what people have said concerning the quality of Progent's network support services.

How can Progent help local governments and school districts with IT management?
Progent has a long background providing a broad range of remote IT consulting and emergency troubleshooting services to local governments and schools across the U.S. Progent is one of the industry’s pioneers in providing advanced remote network consulting and has provided network support to clients in all 50 states. Progent's remote computer consulting for local governments eliminates travel costs and solves problems faster than on-premises service calls.

How do Progent's consultants implement knowledge transfer to my in-house IT staff?
Progent's knowledge transfer services include one-on-one training created for customers who need to increase their knowledge of mainstream office productivity software and network hardware. Read more about Progent's Office Word and Office 365 Word custom training, Microsoft Office Excel and Office 365 Excel training and consulting, Microsoft Project training, and seminars on Apple Mac OS X application software. Progent also offers live remote webinar training seminars. Virtual online webinars provide a flexible and low-cost solution for teaching your IT team to operate a wide selection of important software products.

Progent also provides detailed documentation for all delivered services. These comprehensive service reports offer your in-house IT staff a concise and useful chronicle of key technical issues surrounding your network and can shed light on how to prepare for and fix problems in the future.

What pricing structure does Progent use for support services?
Progent's simple by-the-minute engagement model requires no complicated contracts, retainers or hidden charges for standard service. Many consultants require minimum billing or other additional expenses that increase service costs. For remote service from Progent during normal working hours, you are billed only for the documented time devoted to working on your problem. If it only requires fifteen minutes to correct your problem, then you are billed only for a quarter of an hour. For scheduled in-person support work requested more than one day ahead, you pay only for the time when a Progent consultant is present at your location repairing your problems. No extra onsite surcharges or travel expenses. Only our competitive per-minute rate. For emergency same-day on-site service calls, you may have to pay for our consultant's travel time, but never a higher emergency rate.

Can Progent help us use Cisco CUBE technology to set up SIP PSTN trunks?
Progent's Cisco CCIE-certified SIP infrastructure consultants and Cisco CUBE configuration experts can help your business to plan, integrate, manage, debug and upgrade Cisco's SIP connectivity solutions and Cisco's CUBE (Cisco Unified Border Element)-based SIP trunks. Progent offers cost-effective online or onsite support to help you to move smoothly to a modern unified communications network that delivers accelerated return on investment. Progent's Gold-certified Microsoft collaboration experts can assist you to set up connections between Cisco's CUBE Session Border Controller and Microsoft's rich media platforms such as Skype for Business Server or Lync for access to a SIP-based IP PSTN trunk.

How can Progent help large enterprises?
Progent's consultants can assist large businesses to plan, execute, and manage major rollouts of core Microsoft, Cisco, and Oracle technology by delivering support services such as Active Directory (AD) expertise, Microsoft Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 consulting, SQL Server application development, Cisco network infrastructure design, Oracle DBA and development support, MySQL consulting, and project management support. Progent has helped some of the world's largest enterprises to integrate mission-critical business network solutions based on Microsoft technology and can offer seamless branch office support to enterprises with local offices in the San Francisco Bay Area or in major cities in the United States.

Can Progent help our company integrate Windows 8.1 desktop computers and mobile devices?
Progent's Microsoft-certified Windows 8.1 experts can provide a variety of network consulting services to assist organizations of all sizes to install, administer, and troubleshoot environments that include desktops, laptops, tablets, or smartphones powered by Microsoft Windows 8.1. For enterprises, Progent's experienced project managers can help set up test labs to assess Windows 8.1 and develop and implement Windows 8.1 migration projects based on industry best practices. Progent's consultants also offer Windows 10 migration assistance.

Can Progent Help Develop Database Applications for Microsoft SQL Server?
Progent's Microsoft-certified SQL Server application programmers can help with the entire lifecycle of SQL Server applications. Progent adheres to leading practices within the MSF Framework to build expandable, easy-to-manage line-of-business applications and is experienced operate efficiently with a client's in-house personnel or external consultants to complete software programs on schedule and within your budget. Development expertise available from Progent for Microsoft SQL Server applications includes specification of features and scope, database modeling, normalization, T-SQL coding, software configuration, capacity planning, performance tuning, backup/recovery, clustering and virtualization, consolidation of stored procedures, replication solutions, security and compliance, and disaster recovery/business continuity planning.

Does Progent offer special IT outsourcing packages for mid-sized businesses?
Progent can provide medium size businesses in the San Francisco Bay Area and in major cities across the United States two cost-effective outsourcing service programs built on System Center Operations Manager:

  • Managed Network Monitoring Package
  • Comprehensive Network Monitoring Package

    To download a single-page printer-friendly datasheet summarizing Progent's Network Monitoring Service Packages for medium size businesses, click:Network Monitoring Packages.

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    If your small business is in the San Francisco East Bay area and you are looking for technical assistance, IT outsourcing, or high-level services from a Progent consultant, call 510-300-1400 or visit Contact Progent.

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