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Does Progent support Citrix desktop virtualization software?
Progent's Citrix-certified XenDesktop consultants and XenApp desktop virtualization specialists can help you to plan, implement, manage, and troubleshoot a virtualized Windows desktop and application delivery and management solution based on XenDesktop or XenApp for virtualizing desktop computers. Progent's Cisco CCIE network engineers can show you how to enhance your network for delivering server-side and client-side applications, and Progent's datacenter management and support consultants can assist you to administer and maintain a remote datacenter that offers high uptime, advanced security, and fast disaster recovery.

Can Progent Help Develop Database Applications for Microsoft SQL Server?
Progent's Microsoft-certified SQL Server application developers can help with all stages of creating SQL Server applications. Progent follows industry best practices within the MSF Framework to build scalable, easy-to-manage custom applications and knows how to work efficiently with a customer's internal personnel or external consultants to complete application programs on time and within your budget. Development support available from Progent for SQL Server environments includes specification of features and scope, data tier architecture, data migration, T-SQL coding, software installation, storage management, performance tuning, backup and restoration strategies, partitioning, reusable schema, replication mechanisms, security and compliance, and disaster recovery/business continuity planning.

My business application needs 24x7 support. Can Progent help?
Progent's affordable extended hours online support program provides companies 24x7 availability of online technical support from Progent's TRC. Services offered outside regular work hours include resolving problems with Windows servers, Microsoft Windows desktop support, help with MS Office applications, network and system backup/restore, and basic routing and switching support for Cisco networking products.

Can Progent provide help with Microsoft Access software development?
Progent's Microsoft Office Access consulting experts offer economical online support for all releases of Microsoft Office Access including Access desktop and Access Web App and can provide expert assistance for Access application development, database migration, performance tuning, BI reporting, and maintenance. Progent also offers custom online training for Office Access development and database management.

Can Progent assist my business to migrate to 64-bit computing?
Progentís 64-bit upgrade support specialists can assist you to enhance your application servers and desktop PCs efficiently from 32 to 64 bits. Progent can help you to calculate the costs and benefits of migrating to 64-bit computing, plan an economical upgrade strategy that minimizes operational interruptions, and provide timely remote help to assist your company to configure 64-bit software and application programs on your existing hardware. Progent's Microsoft qualified processing consultants can help your company to install the 64-bit editions of Microsoft products such as Windows Server 2008, SQL Server, Microsoft Windows 7, and Office Excel.

How can Progent help my business with a complex Active Directory deployment?
Progent's Active Directory support services include certified expertise in planning, deploying and supporting complex Active Directory (AD) installations. Progent's Microsoft-certified consultants have extensive background in diagnosing difficult Active Directory issues such as replication bugs, multi-domain partition configurations, corrupted AD objects, clean-up of residual beta software configuration objects in live AD environments, and repair of failed installations of Active Directory and AD-dependent applications. In addition, Progent is experienced in using advanced AD utilities such as NTDSUTIL and NETDIAG. Progent can also suggest deployment techniques that address key issues including Active Directory naming standards, hierarchical structure, IT administration structure, utilization and design of group policy objects, as well as protection and auditing definitions. Progent can also anticipate the implications of alternate server and service implementations on capability and performance.

Does Progent offer special IT outsourcing packages for mid-sized businesses?
Progent offers mid-sized organizations in the San Francisco Bay Area and in larger cities throughout the United States two cost-effective outsourcing support programs built around Operations Manager:

  • Managed Network Monitoring Package
  • Comprehensive Network Monitoring Package

    To download a concise printable datasheet summarizing Progent's two Network Monitoring Packages for medium size companies, click:Network Monitoring Packages.

    What online services are available for maintaining Cisco routers?
    Some of the typical remote Cisco router consulting services offered by Progent's certified Cisco experts include setting up domain name, IP addressing, routing tables, NTP, and user accounts; setting up iBGP, aggregate routing, BGP to EIGRP redistribution, and ECN gateways; reviewing policy based routing to MPLS, routing tables, and BGP peering; upgrading router's IOS image; validating router failover; fixing VPN tunnel issues; making a network diagram and documenting configuration; plus security and business recovery planning.

    Does Progent Offer Business Continuity Planning Services?
    Progent offers high-level online expertise for business continuity planning, validation, and education to help your company to respond to possible catastrophes, reduce service disruption for your essential IT operations, avoid data loss, and meet examiners' letters and contractual requirements. Progent's business continuity experts can team with your management and network support group to perform risk evaluation, identify interdependencies, specify human and physical resources required to operate your business, determine business-critical IT services and define acceptable recovery times, qualify hot backup centers, set up safe remote access capability for key workers, plan notification systems and define responsibilities for staff, document a complete recovery plan, and train key people to carry the agreed upon solution. Progent's Windows Server 2016 disaster recovery/business continuity consultants can help you to plan and deploy an affordable disaster recovery/business continuity solution for hybrid cloud deployments using failover cluster tools field-tested in Microsoft's massive Azure cloud.

    Can Progent help me build a secure Wi-Fi network that covers all my facilities?
    Progentís Wireless Site Survey helps you to design and implement a Wi-Fi wireless network optimized for your environment, offering your business a WLAN that delivers the reception, performance, load-handling capability, QoS, data protection, and hand-off capability your business needs. Progent's Wireless Site Survey services are offered either as an economical online service or as a more comprehensive onsite service. Progentís onsite survey features onsite walkthroughs, RF and security assessment of your current WLAN, analysis of your buildingís floor plans, testing for RF interference, RF propagation modeling, selection of optimum locations for client-requested Wireless Access Points (WAPs) including Cisco Aironet indoor and outdoor APs, Meraki cloud-managed APs and Apple AirPort equipment, and a comprehensive document defining a new WLAN.

    Can Progent help us monitor and manage all our IP-based resources?
    ZENO is Progentís network monitoring and reporting subscription service that uses advanced remote monitoring and management technology to keep your IT system running efficiently by tracking the state of all vital IP-based assets that constitute your IT environment. When ZENO uncovers a problem, an alarm is transmitted immediately to your specified IT management personnel and your assigned Progent consultant so any potential issues can be resolved before they have a chance to disrupt or take down network.

    What are the advantages of Progent's model for remote support?
    The majority of network problems can be resolved quickly by Progent's team of remote support experts. This eliminates lost productivity which can be caused by waiting for an on-site consultant to show up in person. Furthermore, many independent consultants and network service firms require minimum service charges that can turn a ten-minute problem into a two-hour expense. Progentís model of charging per minute and charging exclusively for service that is delivered permits Progentís remote support engineers to solve hundreds of minor problems every day at the lowest possible expense. Further, the security of knowing there is reliable access to Progent's large team of technical professionals opens the door to a new realm of powerful IT solutions that typical small companies would otherwise shy away from for fear of having insufficient support resources.

    Does Progent offer desktop support services?
    Progent can deliver a broad array of cost-effective support services to help you business to deploy, integrate, repair, and administer workstations and laptops powered by Microsoft Windows, Apple Mac OS X Lion or Snow Leopard, or popular editions of Linux. Progent's desktop consulting services include Windows 10 planning consulting, Microsoft Windows 8.1 technical support, Windows 7 support, Microsoft Office integration and training, and 64-bit operating system upgrades.

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    If your small business is in the San Francisco East Bay area and you need technical help, information technology outsourcing, or high-level expertise from a certified Progent engineer, call 510-300-1400 or visit Contact Progent.

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