More Questions and Answers
What is Progent's expertise with wide area networking?
Progent's IT consultants have ample experience working with dozens of leading ISPs and
telecommunication carriers delivering a broad array of WAN and Internet connection options, including ADSL, ATM, DSL,
frame relay, SDSL, T1, T3 and VPN solutions to answer our users' needs for multi-site networks,
Internet access, and voice communications.
Progent's ISP, telecommunication carrier and
collocation vendor experience includes AT&T, Cable & Wireless, Covad, EarthLink, Global Crossing, Level 3 Communications/Genuity,
MCI Worldcom/UUNET, Qwest Communications, PSINET, SAVVIS, SBC Pacific Bell, Sprint, Verio,
XO Communications and NextWeb.
What services from Progent can help my company take full advantage of an external Data Center?
Progent's Data Center consultants know how to improve your IT system's fault tolerance and performance by helping you choose a Data Center that meets the unique requirements of your business, which may include convenient location, space, connectivity, cost, and special features and services.
How can Progent help large enterprises?
Progent's technical team members can help large enterprises plan, execute and support major rollouts of core Microsoft technology such as Active Directory, Microsoft Exchange Server, SMS Server and SQL Server. Progent has helped some of the world's largest companies successfully integrate
crucial business network solutions based on Microsoft technology and can deliver local consulting services to nationwide businesses with branch offices in the Bay Area or in major cities in the U.S.
Who founded Progent?
Progent's founder and chief technologist, Les Kent, was the architect for a multi-media networking solution that won
Microsoft's “Best Application of the Year Award.” Mr. Kent is a 25-year network support veteran
and has been responsible for the creation and deployment of hundreds of innovative business solutions using Microsoft and Cisco technologies.
Mr. Kent started Progent in order to address the needs of small businesses who can't justify the burden of supporting and managing a
large IT group but who still require reliable, secure, responsive information networks.
What security support does Progent offer for UNIX environments?
If you operate a mixed-platform business environment that combines UNIX and Windows technology, Progent can offer
security consulting by providing a CISSP-certified IT consultant to assist your entire enterprise in a broad selection of security concerns. CISSP Certification recognizes expertise with a worldwide standard for data security. ANSI (American National Standards Institute) has granted the CISSP credential accreditation in the field of data security under ISO/IEC 17024. Progent can provide a CISSP-certified expert to help your organization in a variety security fields including:
Security Administration Procedures
Security Infrastructure and Paradigms
Access Control Systems and Methodology
Applications Development Security
Operations Security
Site Security
Data Encryption
Telecom, LAN and WAN Security
Disaster Recovery Planning
Law, Investigation and Ethics
What network support services are available from Progent on a 24x7 basis?
Progent's 24x7 Network Support Services include:
Proactive, automatic server monitoring
rapid, professional response to network issues
Cost-effective service escalation when needed
Remote network support to reduce expenses and eliminate problems quickly
Help Desk Call Center for professional online help
Specially priced IT support outsourcing bundles for small and mid-sized companies
Can Progent help my business customize applications based on Microsoft Great Plains software?
The open architecture of Microsoft Dynamics GP makes it affordable to developcustom Great Plains applications that provide all of the basic functionality of proven Great Plains solutions but also address the specialized needs of your organization. With access to the Modifier with Microsoft Visual Basic for Applications, application programmers can work with the most popular programming environment in the IT world to adapt Microsoft Great Plains information views, supplement or change business logic, customize forms and reports, or expand integration with Microsoft Office applications. Progent's expertise with Microsoft .NET programming, SQL Consulting, and development experience with VBasic, XML and other developer tools make it possible to design specialized mission-critical programs and eCommerce solutions that work transparently with Great Plains.
What are the advantages of Progent's managed services for filtering spam, email-borne viruses and Directory Harvest Attacks?
Progent's E-Mail Guard uses the Managed Service Provider (MSP) approach to blocking spam because this allows protection to begin at the place of origin of spam and virus attacks — the Internet. Spam defense set at the IT system gateway or at the workgroup server subject networks and servers to malicious attacks and distracting spam. Postini’s implementation of managed service is also uniquely able to redirect Directory Harvest Attacks (DHAs), which can only be done in the SMTP stream at the Internet gateway.
What are the advantages of Progent's model for remote support?
Most network issues can be resolved quickly by Progent's team of remote support engineers. This minimizes lost productivity which can be caused by waiting for an on-site engineer to show up in person. Furthermore, many independent consultants and network consulting firms demand minimum service charges that may turn a ten-minute problem into a two-hour invoice. Progent’s practice of billing per minute and charging exclusively for service that is delivered permits Progent’s remote service experts to resolve hundreds of small issues daily at the lowest feasible expense. In addition, the confidence of having ready access to Progent's large team of IT professionals opens the gates to a new world of sophisticated network technologies that typical small organizations might otherwise shy away from because of the risk of having inadequate expertise.
What services are available from Progent for UNIX-Windows integration?
For mixed-platform networks that feature UNIX and Windows servers and workstations, Progent's
UNIX-Windows integration, consulting and troubleshooting services include:
System Infrastructure Configuration and Support
Support for Microsoft Windows Services for UNIX (SFU)
Off-site Network Monitoring and Administration
Remote Technical Support and Troubleshooting
Hands-on Technical Service Throughout the San Francisco Bay Area
Help Desk Services
Does Progent offer support for UNIX developers?
If you are writing UNIX or Linux software on a network that includes Windows-based servers, workstations and office productivity software, Progent can provide
IT outsourcing and management help that keeps your business network up and running while allowing you to spend more time on your field of high-value expertise. By using round-the-clock server monitoring and providing remote and on-site technical help as you require it, Progent gives developers an economical way to support an IT environment that features high availability, security and throughput.
How Can Progent's Consultants Provide Microsoft SQL Server 2005 Help?
The experience of Progent's Microsoft-certified technical team members, with an average of more than 10 years of background providing service for small business networks, assures you success in designing, deploying and managing successful Microsoft SQL Server 2005 configurations that are well integrated with the Microsoft .NET platform. Progent's SQL Server engineers can also help you with migrating from with SQL Server 2000 or SQL Server 7.0 to SQL Server 2005.
More Questions and Answers
If your small business is in the San Francisco East Bay
area
and you are in need of computer support, information technology outsourcing, or advanced expertise from a Microsoft or Cisco certified engineer:
Call 510-300-1400 or send email to information@progent.com
