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Can Progent assist my business to migrate to 64-bit computing?
Progentís 64-bit migration experts can help you to enhance your application servers and desktop PCs efficiently from 32 bits to 64 bits. Progent can help your company to calculate the risks and advantages of upgrading to 64-bit computing, plan a cost-effective upgrade strategy that reduces operational interruptions, and provide timely online help to aid your organization to configure 64-bit software and application programs on your existing hardware. Progent's Microsoft certified computing consultants can help your company to integrate the 64-bit versions of Microsoft products such as Microsoft Windows Server 2008, SQL Server, Windows 7, and Microsoft Office Excel.

How can Progent help us with SQL Server 2016?
Microsoft SQL Server 2016 introduces major enhancements in performance, capacity, security, high-availability, BOYD integration, and integrated BI. New features include PolyBase for processing relational and non-relational databases simultaneously for big data applications, Hadoop integration, Row-level Security, Mobile Reports, and seamless management of on-premises and cloud-based resources. Progent's Microsoft Gold-certified SQL Server 2016 consulting experts can provide online and on-premises support to assist businesses of all sizes to plan, deploy, manage or troubleshoot any version of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with other core Microsoft platforms including Windows Server and Hyper-V, Exchange Server 2016, SharePoint, Microsoft Dynamics GP, Skype for Business, and System Center Operations Manager.

How can Progent help me integrate Microsoft System Center 2012 R2?
Progent's System Center 2012 consultants have over 10 years of background deploying, supporting and troubleshooting the core components included with Microsoft System Center and can help you to design, configure, manage, and repair your System Center 2012 R2 solution to optimize the uptime and responsiveness of your applications and infrastructure across a mix of Windows and Linux/Unix operating systems and on-premises and Cloud-connected datacenters. Progent can assist you to migrate to the latest edition of System Center from a previous release or from another datacenter management solution to deliver the benefits of best-in-class provisioning, management automation, security and compliance, plus datacenter and critical application availability and performance monitoring.

Can Progent help integrate and support Cisco unified communications and collaboration solutions?
Progent can provide online or on-premises access to a certified CCIE specialist to help you to plan, deploy, manage and repair converged communications networks that incorporate Cisco Unified Communication products in an in-house, cloud-based, or hybrid cloud environment. Progent's Cisco-certified Unified Communications engineers have in-depth backgrounds assisting companies of any size to build advanced collaboration ecosystems by delivering expert services that include Cisco Unified Communications Manager (Unified CM) and Cisco CallManager planning and deployment, IP voice and video phones setup, and Cisco wireless VoIP phone solutions. Progent's consultants can help you with Cisco's entire portfolio of UC applications such as Jabber, WebEx Meeting Center, Cisco Unity Express (CUE), Unified Contact Center, and Unified Mobility.

Can Progent help my company migrate to Windows 10?
Progent's Windows 10 migration consultants can assist businesses of all sizes to evaluate Windows 10 or to migrate to Windows 10 from an earlier release of Windows. Remote and onsite evaluation and upgrade services for Microsoft Windows 10 provided by Progent's experts include ROI estimates, project supervision, application compatibility testing, pilot systems, virtualization architecture, Cloud and hybrid solutions, mobile management, telecommuter access, data and identity security, streamlined provisioning and administration, network infrastructure design, Wi-Fi support, business continuity planning, group and personal training for IT support personnel and users, and ongoing consulting support.

What are the most popular consulting services available from Progent for large enterprises?
Progent's popular enterprise IT support services include:

How can Progent help large enterprises?
Progent's consultants can help large businesses to design, deploy, and manage major rollouts of core Microsoft, Cisco, and Oracle RDBMS technology by delivering support services such as Active Directory (AD) expertise, Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 consulting, SQL Server 2012 programming, Cisco network infrastructure design and troubleshooting, Oracle database administration services, MySQL expertise, and project management support. Progent has assisted some of the world's largest enterprises to integrate crucial IT solutions powered by Microsoft technology and can offer seamless branch office support services to nationwide businesses with branch offices in Northern California or in major cities in the U.S.

What is Progent's response time for providing online technical support?
Progent's Technical Response Center (TRC) is committed to providing the best quality of remote network support possible for both urgent and non-critical issues. For urgent issues that affect many workers, key individuals, or a mission-critical application, the Technical Response Center can respond within an hour. For non-critical problems, the TRC will in less than two hours. Regardless of criticality, your ticket will be created promptly and accurately, You will be sent a confirmation from the ticketing system, and the TRC will check with you on each corrected issue to confirm you are comfortable with the outcome and willing to close the trouble ticket. Find out more concerning Progent's TRC Customer Commitment.

What are the advantages to my business of Progent's network monitoring services?
Microsoft System Center Operations Manager improves the availability of line-of-business programs by proactively identifying and helping to resolve trouble spots before they can bring down a network. System Center Operations Manager can optimize system throughput by checking predefined performance thresholds and usage profiles on critical servers, enabling network support staff to be more efficient in adding performance-related resources and to eradicate trouble areas before they cause severe network bottlenecks. However, configuring Microsoft Operations Manager to take complete advantage of this state-of-the-art monitoring solution can be a challenge. With over five years of background with the NetIQ software upon which MOM is derived, Progent's consulting staff can help you choose the right Operations Manager components, install and configure Operations Manager, and create specialized rules, scripts, reports and alarms for your enterprise. Progent can also record Operation Manager's server monitoring rules and procedures for your IT department.



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If your small business is in the San Francisco East Bay area and you are in need of technical assistance, information technology outsourcing, or top-level expertise from a Progent professional, call 510-300-1400 or visit Contact Progent.
















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