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Does Progent Offer Business Continuity Planning Services?
Progent offers high-level remote consulting for business continuity planning, validation, and education to help you to prepare for possible disasters, minimize downtime for your vital IT functions, eliminate lost information, and meet regulatory mandates and business obligations. Progent's business continuity experts can team with your management and IT support staff to perform risk analysis, define dependencies, specify the assets needed to run your organization, determine key IT services and define allowable recovery times, select colocation centers, configure secure offsite access capability for key employees, plan emergency notification mechanisms and define responsibilities for staff, document a complete recovery and test plan, and provide training for key people to carry your agreed upon plan. Progent's Windows Server 2016 disaster recovery/business continuity experts can show you how to plan and deploy a cost-effective disaster recovery solution for hybrid cloud deployments using failover cluster tools proven in Microsoft's Azure public cloud.

How can Progent help local governments and school districts with IT management?
Progent has extensive experience providing a broad range of remote network consulting and urgent repair services to local governments and schools across the U.S. Progent is one of the industryís pioneers in providing advanced remote network support and has provided network support to clients in all 50 states. Progent's remote IT support for local governments eliminates travel costs and solves issues more quickly than onsite service calls.

Can Progent help us monitor and manage all our IP-based resources?
ZENO is Progentís monitoring and management service that incorporates state-of-the-art remote monitoring and management techniques to help keep your IT system operating efficiently by tracking the state of all critical IP-based assets that constitute your entire IT environment. When ZENO uncovers a problem, an alarm is sent immediately to your specified IT management personnel and your assigned Progent consultant so that all looming problems can be resolved before they have a chance to impair or crash your IT system.

Can Progent help me with System Center 2012 R2 Virtual Machine Manager?
Progent's SCVMM 2012 consulting experts can assist businesses of any size to follow best practices to configure System Center 2012 Virtual Machine Manager hosts and host groups, networking, storage, and libraries; design, deploy, and administer private clouds, virtual machines, and services in SCVMM 2012; and combine SCVMM with System Center 2012 Operations Manager for comprehensive monitoring and reporting. Progent can help you to migrate from an earlier release of SCVMM or from another management platform, and Progent can assist you to enhance and repair your existing SCVMM 2012 ecosystem so you realize maximum return on investment. Progent can also provide SCVMM 2016 migration expertise to help you to design and execute a smooth migration from SCVMM 2012 to Virtual Machine Manager 2016 so you can take advantage of stronger assurance features, more affordable VMM storage options, and other enhancements.

Does Progent offer project management services?
For enterprise clients in need of high-level project management support, Progent can provide the services of senior information technology professionals with years of background in technology management, application development, and business process engineering for organizations from Big 4 firms to dot-com startups to government agencies. These seasoned IT managers offer project management expertise to help organizations to follow best practices to ensure that major projects are completed on schedule and on budget.

How does Progent support the Microsoft Solutions Framework (MSF) process model?
While managing IT projects for enterprise customers, Progent uses a phased approach based on predetermined milestones in order to achieve economic, scheduling, and technical goals while avoiding business disruption. Progent's methodology follows industry project management standards based on the leading practices defined by the Microsoft Solutions Framework (MSF) and includes requirements identification, planning and architecture proposals, testing, design tuning, and expert implementation. All phases are documented to provide a comprehensive description of IT services delivered and to assist in ongoing system support.

Does Progent Offer MySQL Application Programming and DBA Services?
Progent offers the services of a MySQL DBA, programmer, or database architect to assist your company to design, develop, and maintain solutions built on the MySQL platform. Progent can also assist you integrate MySQL Cluster Edition with Windows Server Failover Clustering (WSFC) for world-class fault tolerance and performance.

How Can Progent help us with SQL Server 2014?
Microsoft SQL Server 2014 includes significant enhancements in critical areas such as speed, uptime, security, and cloud integration. SQL Server 2014 is the first release of Microsoft SQL Server that includes in-memory technology that works transparently with all types of applications including Online Transaction Processing (OLTP), data warehousing, and data analytics. Progent's Microsoft Gold-certified SQL Server 2014 consultants can provide cost-effective remote and on-premises services including planning, configuration, administration, remediation, and application development expertise to help organizations of any size to achieve maximum business value from their SQL Server 2014 deployment. If you are already running SQL Server 2014, Progent can assist your company to perform a smooth upgrade to SQL Server 2016.

Can Progent help configure and integrate Cisco wireless VoIP phones?
Creating solutions with Cisco's wireless VoIP phones usually requires that IT teams set up and optimize numerous components of your wireless infrastructure including wireless access points, switches, Cisco wireless LAN controllers, and network management tools. Progent's wireless IP phone configuration experts offer remote and on-premises assistance to help your organization create and administer a Cisco wireless IP phone solution by providing integration services that range from debugging the set up of an IP phone or access point to offering comprehensive project management outsourcing or co-sourcing for modernizing the Wi-Fi infrastructure of a campus.

What pricing structure does Progent use for support services?
Progent's simple per-minute service model demands no complicated contracts, retainers or hidden charges for standard service. Many competitors require minimum charges or other additional expenses that increase support costs. For remote support from Progent during normal business hours, you are billed only for the actual time devoted to working on your problem. If it only requires a quarter of an hour to fix your problem, then you are billed only for fifteen minutes. For scheduled on-site maintenance service requested more than one day ahead, you are billed only for the time when a Progent expert is actually on-site solving your problems. No extra on location charges or travel expenses. Only Progent's affordable per-minute rate. For emergency same-day on-premises support visits, you may have to pay for our engineer's travel time, but never a higher emergency rate.

Can Progent help us deploy VMware Site Recovery Manager for disaster recovery preparedness?
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and test a repeatable process for recovering services rapidly after a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, and non-disruptive site migration, failback and site re-protect. Site Recovery Manager also supports non-intrusive testing for disaster recovery, updates and patches and can generate audit reports to verify complete service restoration, validate Service Level Agreements and prove DR compliance. Progent offers the skills of a VCDX certified VMware SRM and VMware NSX consultant to assist you to design, configure, test and administer a disaster recovery solution powered by VMware Site Recovery Manager.

We want to develop a long-term IT strategy but we don't have a Chief Information Officer. Can Progent help?
If your executive staff doesn't have a dedicated IT strategist, Progent's temporary Chief Information Officer service can provide the help of an experienced technology officer on a part-time basis to help with critical jobs like strategic planning, managing technology budgets, developing TCO models, business process reengineering, contract negotiation, information security, business impact predictions, automating network administration, desktop management, patch control, network monitoring, and disaster recovery preparedness.

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If your small business is in the San Francisco East Bay area and you are in need of technical support, IT outsourcing, or advanced services from a Progent engineer, call 510-300-1400 or visit Contact Progent.

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