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Does Progent offer project management services?
For enterprise customers in need of high-level project management support, Progent can provide the services of senior information technology experts with decades of background in technology management, program development, and business process engineering for organizations ranging from Big 4 firms to dot-com startups to state government agencies. These seasoned IT managers can provide project management skills to help organizations to follow leading practices to make sure development or deployment projects are successfully completed on schedule and on budget.

Can Progent provide advanced consulting support for Cisco Catalyst, Nexus and Meraki switches?
Progent's Cisco-certified CCIE network technology consultants offer world-class remote and on-premises support and troubleshooting for Cisco's Catalyst, Nexus and Meraki families of managed switches for environments that range from small or midsize businesses and campus networks to giant data centers and ISPs. Progent can assist you to deploy Cisco's quickly improving switch technology to achieve the throughput, expandability, availability, virtualization, security and ease of management required for your organization. To learn about Progent's consulting and support services for Cisco's extensive family of Catalyst switches, refer to Catalyst switch support. To learn about Progent's consulting and support services for Cisco's Nexus Series of data center switches, see Cisco Nexus switch consulting and support services. To learn about Progent's support for Meraki switches, go to Cisco Meraki switches consulting and troubleshooting services.

Can Progent help my business develop custom eCommerce applications?
Progent's IT consultants can assist your company to develop web applications that are integrated with sales and inventory programs to reduce the cost and maximize the reliability of on-line business. Progent can help you to implement a secure, highly available e-commerce infrastructure and create purpose-built web applications using standard development tools and or customize standard applications so that they accommodate your special business needs. Progent can provide affordable online access to experienced Microsoft SQL Server programmers and Oracle database developers and database administrators, and MySQL consultants to help you to carry out line-of-business application development.

Can Progent help me integrate my Mac workstations with Exchange-based email?
Progent's Mac specialists and Microsoft-certified consultants can show you how to install Microsoft Outlook:Mac 2011 or Entourage:Mac and Microsoft Exchange Server so your Apple Macintosh users are able to work closely with teammates who run Microsoft Outlook. With Exchange and Outlook 2011 or Entourage, Exchange and Mac OX X systems can collaborate, allowing Mac users to get and send email, search the Exchange global address list, copy addresses, sync up calendars, and invite fellow workers to conferences with your Microsoft Exchange account. Progent's Outlook for Mac and Microsoft Entourage experts can verify that your Microsoft Server is appropriately configured and that LDAP and Outlook Web App are enabled. Progent also can provide customized online education for Outlook:Mac 2011 and Entourage.

How Can Progent help with Microsoft SharePoint?
Progent has been delivering SharePoint support since the first SharePoint product was published over a a dozen years, and Progent has the scope of IT knowledge to assist businesses of any size to plan and implement a SharePoint Server 2013 installation and develop SharePoint 2013 apps that add substantial business benefit to your information network. Progent's Microsoft-certified consulting team can help your company to assess the business advantages of migrating to SharePoint Server or SharePoint Online from earlier versions of SharePoint or from another collaboration solution; decide whether an in-house, online or hybrid configuration is most sensible for your busi9ness; and select the right edition of SharePoint 2013 for your purposes. Progent can provide comprehensive project management support or can help in individual jobs related to your SharePoint 2013 deployment.

Can Progent help configure and integrate Cisco wireless VoIP phones?
Successful integration of Cisco's wireless VoIP phones usually requires that IT teams configure and optimize many key pieces of your Wi-Fi infrastructure including APs, routers and switches, wireless LAN controllers, and network management software. Progent's Cisco wireless IP phone configuration and troubleshooting consultants can provide remote and onsite support to help you create and maintain a Cisco wireless VoIP phone deployment by providing services that can range from troubleshooting the configuration of an IP phone or AP to offering comprehensive project management outsourcing or co-sourcing services for modernizing the wireless architecture of a campus.

Does Progent provide consulting services for Microsoft Small Business Server?
Although the Microsoft Small Business Server product line is no longer offered by Microsoft, this powerful package remains popular. Progent provides a range of Microsoft Small Business Server consulting services for all versions of the product. Also, Progent's Windows Server 2012 R2 Essentials consultants can help your organization to assess the possible advantages of moving from a locally hosted datacenter based on Small Business Server 2011 or earlier to a more cloud-centric computing model by implementing a migration to Windows Server 2012 R2 Essentials and to Microsoft's cloud-hosted applications. Whether your servers and applications reside on an on premises datacenter, in the cloud, or across a combination of of environments, Progent can provide full-service consulting, troubleshooting, and software development services for Microsoft's strategic business products including Windows Server, Exchange Server, SharePoint Server, and SQL Server.

What services are available from Progent to support Windows Server 2003?
Progent can help you with managing, maintaining and troubleshooting information technology environments based on Windows 2003 Server, and can support your transition to Windows Server 2012 R2 from earlier versions of Windows Servers or from Multi-OS networks. Progent's migration support services cover needs assessment, installation, integration, testing, training, and online technical support. If you are planning on creating a hybrid architecture that integrates local systems with cloud-based services like those offered by Microsoft Azure, Progent offers Windows Server 2016 hybrid integration.

How can I find out more about the benefits of Progent's IT outsourcing and co-sourcing services?
Progent has produced an IT outsourcing white paper that describes the advantages businesses of any size can derive from outsourcing or co-sourcing IT support and other computer services. Progent has also produced IT Outsourcing fact sheets for three support bundles designed for small and medium sized organizations.

Does Progent offer consulting services for Microsoft Office and Office 365?
Progent's Microsoft Office and Office 365 consultants can help businesses of any size to integrate Microsoft Office desktop and Office 365 apps including Excel, Office Word, PowerPoint, Microsoft Outlook, Microsoft Access, Visio and Publisher into a seamless productivity solution that provides quick ROI and enables better business outcomes. Progent can help your company to interface Office or Office 365 applications with one another and with other core Microsoft technologies such as SharePoint, Microsoft Exchange Server and Microsoft SQL Server. Progent's consultants can also help you resolve compatibility problems between various releases of Microsoft Office desktop and offers live online Office and Office 365 instruction to individual users or groups.

Does Progent offer desktop support services?
Progent can deliver a wide range of cost-effective consulting and support services to help your business to install, configure, troubleshoot, and administer desktop PCs and laptops based on Microsoft Windows, Apple Mac OS X Lion, or various versions of Linux. Progent's desktop PC consulting services include Windows 10 planning consulting, Windows 8.1 configuration and support, Microsoft Windows 7 maintenance, Microsoft Office and Office 365 integration and training, and 64-bit processing expertise.

Can Progent help with Citrix XenServer virtualization technology?
Progent's Citrix certified XenServer virtualization consultants can help your company to evaluate the strategic benefits of XenServer and other Citrix products, and can assist your IT organization to plan, validate, implement, troubleshoot, and maintain a Citrix XenServer installation. Progent can also assess your existing XenServer environment and help you to enhance consolidation, performance, protection, availability, and disaster recovery.

Does Progent offer special IT outsourcing packages for mid-sized businesses?
Progent can provide mid-sized organizations in the San Francisco Bay Area and in major cities across the S. two basic outsourcing service programs built around System Center Operations Manager:

  • Managed Network Monitoring Package
  • Comprehensive Network Monitoring Package

    To view a single-page printer-friendly spec sheet summarizing Progent's two Network Monitoring Packages for medium size companies, click:Network Monitoring Packages.



    More Questions and Answers

    If your small business is in the San Francisco East Bay area and you require computer support, information technology outsourcing, or top-level services from a Progent professional, call 510-300-1400 or visit Contact Progent.
















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