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More Questions and Answers

Who founded Progent?
Progent's founder and senior technology officer, Les Kent, was the architect for a Windows network application that won Microsoft's “Best Application of the Year Award.” Mr. Kent is a 25-year network support veteran and has managed the creation and deployment of hundreds of innovative information technology solutions using Microsoft and Cisco technologies. Mr. Kent established Progent in order to meet the needs of small organizations who can't justify the high cost of supporting a large IT team but who still require information systems with world-class dependability, security, and responsiveness.

Does Progent support Microsoft Internet Information Services (IIS) for web hosting and development?
Internet Information Services 7.5, Which is included with all editions of Windows Server 2008 R2, is a sophisticated role for web site hosting and application development. The new version offers improved security, reliability, expandability, and problem analysis while also incorporating major improvements in automated administration. A variety of popular extensions to IIS have been built into the 7.5 release such as the rules-based Request Filter Module (previously known as URL Scan), which can prevent potentially harmful HTTP requests from being executed by hosted web software. Progent's Internet Information Services (IIS) experts can help your company to deploy IIS 7.5 and the latest extensions to IIS Manager such as the GUI interface for managing FastCGI programs.

Does Progent offer desktop support services?
Progent can deliver a broad range of cost-effective support services to assist your company to deploy, integrate, repair, and administer workstations and laptops powered by Microsoft Windows, Apple Mac OS X Lion or Snow Leopard, or various editions of Linux. Progent's desktop PC support services include Windows 10 planning and migration assistance, Microsoft Windows 8.1 support, Windows 7 technical support, Microsoft Office integration, and 64-bit operating system upgrades.

Does Progent offer help with specific Apple Mac applications?
Progent's Apple Macintosh experts can support the creative side of Mac networks by providing professional services and teaching in imaging, sound, and multi-media. Progent's trainers offer Apple Mac application education for titles that include Photoshop, Adobe Illustrator, InDesign, Adobe After Effects, Apple Logic, and Digidesign Pro Tools. Progent can also assist you with complex tasks such as image capture or digitizing audio or motion video or installing an commercial grade post-production facility.

Can Progent provide advanced consulting support for Cisco Catalyst, Nexus and Meraki switches?
Progent's Cisco CCIE-certified network engineers offer advanced remote and onsite consulting for Cisco's Catalyst, Nexus and Meraki families of managed switches for environments that range from small organizations and campus LANs to enterprise data centers and ISPs. Progent can help you to deploy Cisco's quickly evolving switch technology to achieve the performance, expandability, availability, virtualization support, data protection and manageability needed by your business. To learn about Progent's consulting services for Cisco's market-leading portfolio of Catalyst switches, see Cisco Catalyst switch consulting services. For details about Progent's consulting and troubleshooting services for Cisco's Nexus line of data center switches, refer to Nexus switch support. To find out about Progent's support services for Meraki switches, visit Meraki switches consulting services.

Can Progent help us to deploy System Center 2016 Virtual Machine Manager to manage our hybrid cloud network?
Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 suite of network management tools and is designed to provide a unified mechanism for deploying and managing virtualized datacenters across hybrid networks that can include private clouds and Microsoft Azure services. Progent's SCVMM 2016 consulting experts can assist businesses of any size with any aspect of building, deploying, and maintaining a SCVMM 2016 solution. Progent can assess your virtualization topology, help you migrate efficiently from older releases of Virtual Machine Manager, develop workflows for creating and installing virtual machines and hosts, design fault-tolerant compute and storage clusters, integrate your datacenter resources with public clouds, set up virtual switches and load balancers, write and debug PowerShell scripts, and assist you to evaluate the strategic advantages of the latest capabilities such as Storage Spaces Direct and Shielded VMs. Progent's certified virtualization experts can provide advanced Windows Hyper-V consulting and VMware ESXi expertise.

Can Progent help us deploy System Center Data Protection Manager for automated backup?
Microsoft System Center 2016 Data Protection Manager provides small to mid-size businesses near-continuous backup and easy restore functions for Microsoft networks. Data Protection Manager 2016 delivers application-sensitive backup for key workloads such as SQL Server, Exchange Server and SharePoint Server, backs up Windows and Linux VMs, works with VMs running on Hyper-V as well as VMware, and integrates seamlessly with Microsoft Azure for cloud backup and recovery. Progent's Microsoft Gold-certified Data Protection Manager 2016 consulting experts can help you to design, deploy, administer, and troubleshoot a multi-site backup/recovery system built around System Center 2016 Data Protection Manager. Progent can assist you to upgrade from an older version of Data Protection Manager or from a legacy system, and Progent can optimize your SCDPM 2016 ecosystem for on local, hosted, cloud-based or hybrid deployment models. Progent can provide online or onsite support and can provide as-needed expertise to resolve challenging issues or deliver comprehensive project management or co-management support to make sure you complete your SCDPM 2016 initiative on time and within your budget.

Does Progent offer consulting support for Cisco's Meraki cloud-managed Wi-Fi access points?
Progent's Meraki wireless AP experts provide online and onsite support services to assist businesses of any size to design, deploy, manage, upgrade or repair Wi-Fi networks that include Cisco Meraki cloud-managed wireless access points. Progent can help your business to configure and support Cisco's Meraki-based Wi-Fi infrastructure for sites that can range from a teleworker's home or a branch office all the way to a large campus or a multi-site enterprise. Progent can also help you to integrate additional Cisco products such as Catalyst, Nexus and Meraki switches, ASR routers and ASA firewalls to build a seamless ecosystem that provides the same connectivity, responsiveness, security, manageability and availability for wired and wireless clients regardless of their location or device. (See Cisco Meraki switches integration.)

Does Progent offer consulting services for Microsoft Office and Office 365?
Progent's certified Microsoft Office and Office 365 consultants can assist companies of any size to integrate Microsoft Office desktop and Office 365 applications such as Office Excel, Word, PowerPoint, Microsoft Outlook, Microsoft Access, Project and OneNote into a seamless productivity solution that offers fast ROI and promotes improved business outcomes. Progent can assist your company to interface Microsoft Office or Office 365 applications with one another and with additional core Microsoft technologies including SharePoint Server, Exchange Server and Microsoft SQL Server. Progent can also help you resolve compatibility problems with different versions of Office and offers customized online Microsoft Office and Office 365 instruction to individual users or teams.

How can Progent help us set up a private cloud?
Progent's Private Cloud Hosting service offers advanced virtual server technology, a world-class datacenter facility, plus the technical expertise of Progent's Microsoft Gold Certified engineering team to give small businesses a complete network outsourcing solution that enhances system availability and protection, reduces administrative hassle, and saves money. Under Progent's Private Cloud Hosting structure, the client owns the data, the operating systems, and the software applications. Because the environment is virtualized, it can be moved instantly to a different physical host without time-consuming and chancy reinstallation and configuration. With Private Cloud hosting, your network is not held hostage to a specific hosting provider.

How can Progent help my business get the most benefit from Microsoft System Center Operations Manager?
System Center 2016 Operations Manager helps to promote top performance and dependable uptime for critical applications by offering unified, mixed-platform monitoring of physical and virtual resources deployed throughout local datacenters and private and public clouds. Progent's SCOM consulting team can provide world-class remote and onsite expertise to help businesses of all sizes to plan, implement, tune, update and repair Operations Manager 2016 solutions. Progent's SCOM 2016 consulting experts can help your company to move to Operations Manager 2016 from older versions or from other monitoring products, or combine multiple monitoring systems into a cohesive IT management ecosystem. Progent can also help you extend your Operations Manager 2016 scope to include resources hosted on public clouds by delivering Azure integration consulting and Amazon AWS hybrid cloud expertise.

Can Progent help me manage and troubleshoot BlackBerry smartphones and BlackBerry Enterprise Server?
Progent offers the support of RIM BlackBerry-certified engineers who can assist small businesses to design, manage, and support BlackBerry Enterprise Server and BlackBerry mobile devices economically and effectively, doing away with the requirement for an internal BlackBerry specialist and reducing the expense and distraction of supporting a mobile wireless workforce. Progent's BlackBerry specialists offer extensive backgrounds cooperating with Progent's Microsoft-qualified experts, Cisco CCIE network engineers, and CISSP and CISM-certified security professionals. This breadth of expertise, combined with Progent's proven online support model, provides small and mid-size businesses an efficient solution for integrating BlackBerry technology productively into their IT system.

Can Progent help my company migrate to Windows 10?
Progent's Microsoft-certified Windows 10 migration consultants can help businesses of any size to assess Windows 10 or to upgrade to Windows 10 from an older version of Microsoft Windows. Remote and on-premises assessment and upgrade support for Microsoft Windows 10 available from Progent include ROI estimates, project coordination, application and driver compatibility testing, test lab systems, Hyper-V virtualization strategies, Cloud solutions, mobile device management and synchronization, teleworker connectivity, data and identity security, automated deployment and administration, network design, Wi-Fi support, business continuity planning, group and personal training for IT support staff and users, and post-migration consulting support.

Does Progent offer support for NetApp SAN storage solutions?
Progent can provide enterprise clients remote or on-premises NetApp SAN consulting services for NetApp's complete portfolio of SAN products including ONTAP data management, MetroCluster, FlexPod cloud infrastructure, SnapMirror, SnapVault and OSSV continuous backup, Virtual Storage Console (VSC) for VMware vSphere, MultiStore for secure IP space separation, OnCommand Unified Manager Core, and NetApp's All-Flash, Hybrid Flash, V-Series and N-Series hardware products. Areas of NetApp SAN storage technology supported by Progent include SAN dsign, cloud integration, virtualization, migrations, non-disruptive updates, system management, information assurance, high availability, and troubleshooting. Progent offers Level 3 support to assist you to take care of issues with NetApp SAN storage environments efficiently following leading practices.



More Questions and Answers

If your small business is in the San Francisco East Bay area and you are in need of computer assistance, information technology outsourcing, or advanced services from a Microsoft or Cisco certified engineer, call 510-300-1400 or visit Contact Progent.
















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