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What are the benefits of Progent's documentation of support services?
The aggregate service reports compiled for your small business by Progent keeps you from becoming dependent on a freelance consultant. Progent's comprehensive records of support support makes it possible for one Progent consultant to carry on where another left off while minimizing time lost getting familiar with your IT set up. in-depth service reporting also give your internal IT organization a better understanding of important technical problem areas concerning your network and provide knowledge about ways to anticipate and resolve network trouble in the future. In this way, Progent's service documentation is an important aspect of Progent's practice of knowledge transfer. Another benefit of Progent's service documentation is that your company can more efficiently build up, an internal IT service staff if and when it becomes expedient to do so, or you can move to another consulting firm if you become dissatisfied with Progent's service.

How Can Progent Help with Windows Server 2008 R2?
Progentís Gold-qualified Windows Server consultants can assist your business to migrate smoothly to Windows Server 2008 R2 and can maximize the benefits of Windows 2008 by providing IT support such as system planning, software and hardware integration, virtualized servers and storage, clustering solutions, business continuity process planning, security policy and enforcement, affordable and secure remote connectivity, education, and remote consulting service and technical support.

How can Progent help local governments and school districts with IT management?
Progent has a long background providing a broad range of remote IT support and emergency repair services to local governments and schools throughout the United States. Progent is one of the industryís pioneers in providing advanced remote IT support and has provided IT support to organizations in every state. Progent's online information technology consulting for local governments saves travel costs and resolves issues more quickly than on-premises support.

Does Progent offer expertise with VMware NSX network virtualization?
VMware's NSX virtual network platform allows you to build complete logical networks in software. NSX allows virtual networks to be deployed instantly and managed with a high level of automation regardless of the physical components making up the basic IP network. VMware Site Recovery Manager supports programmatic disaster recovery, application mobility, and non-disruptive site migration, failback and re-protect. SRM also enables non-intrusive testing for disaster recovery, upgrades and fixes and can produce reports to verify full service restoration, validate SLAs and prove disaster recovery compliance. When integrated with VMware's NSX virtual network platform, VMware Site Recovery Manager can rapidly recover the entire virtualized network topology at the recovery datacenter. Progent can provide the skills of a VCDX certified VMware NSX consulting expert and VMware SRM integration specialist to assist you to design, configure, test and manage a disaster recovery system powered by VMware Site Recovery Manager and VMware NSX.

Can Progent help us select an Internet connectivity solutiuon that makes sense for our business?
Progent offers access to the affordable services of online Internet connectivity experts to help your company to evaluate or enhance your ISP services so your Internet access solution aligns with your business requirements. Services available from Progent's engineers include evaluation of your current bandwidth utilization, carrier and plan analysis and selection, network provisioning, and overseeing a smooth switchover to a new ISP and/or service arrangement. Provisioning can include optimizing current routers and configuring additional ones, implementing firewalls, and upgrading dependable BGP architectures. Progent's ISP, telecommunication carrier and collocation vendor relationships includes AT&T, Cable & Wireless, Cogent Communications, Covad, EarthLink, Global Crossing, Level 3 Communications, Qwest Communications, Savvis, Sprint, TW Telecom, Verio, and XO Communications.

Can Progent help me manage and troubleshoot BlackBerry smartphones and BlackBerry Enterprise Server?
Progent offers the expertise of BlackBerry-qualified experts who can assist small companies to plan, administer, and support BlackBerry Enterprise Server and BlackBerry mobile devices affordably and successfully, eliminating the need for an internal BlackBerry specialist and minimizing the expense and hassle of maintaining a mobile workforce. Progent's BlackBerry engineers offer extensive backgrounds cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISA and GIAC-certified security professionals. This wide range of expertise, in conjunction with Progent's efficient remote support model, provides small and mid-size companies an efficient option for integrating BlackBerry technology seamlessly into their IT network.

What is Managed Network Monitoring and how can it help my business?
Managed Network Monitoring is a form of co-sourcing that enables your in-house IT team to take advantage of the server monitoring activities of an outside consulting group. If your company has a small in-house IT staff, Progent's Managed Network Monitoring outsourcing offering is an affordable way to maximize system uptime, throughput and security.

Key features of Progent's Managed Network Monitoring Package include:

  • Progent does a needs evaluation and installs Operations Manager
  • Progent sets up an off-site Operations Manager server to track your network
  • Progent provides Help Desk Call Center support, coordinated with Operations Manager
  • Progent remotely monitors, diagnoses, and/or fixes network trouble spots
  • Progent provides ongoing network management including installation of service packs and security updates
  • Network Appliances must be under vendor's on-site warranty service

    Can Progent help Us Use Cisco CUBE technology to Set Up SIP PSTN trunks?
    Progent's Cisco-certified SIP trunk consultants and Cisco CUBE configuration consultants can assist you to design, deploy, maintain, debug and enhance Cisco's SIP connectivity technology and Cisco's CUBE-connected IP PSTN trunks. Progent offers affordable online or onsite expertise to help you to move efficiently to a productive unified communications ecosystem that offers accelerated return on investment. Progent's Gold-certified Microsoft unified communications consultants can assist you to establish interfaces between Cisco's CUBE SBC and Microsoft's VoIP and IP video applications such as Skype for Business Server or Lync for connectivity to a SIP PSTN trunk.

    Does Progent offer consulting support for Cisco's Meraki cloud-managed Wi-Fi access points?
    Progent's Cisco Meraki wireless access point experts offer online and on-premises support to help organizations of any size to plan, deploy, maintain, upgrade or debug Wi-Fi systems that utilize Cisco Meraki APs. Progent can assist you to set up and support Meraki-based wireless networks for sites that range from a teleworker's home or a remote office to a campus or a nationwide enterprise. Progent can also assist you to configure additional Cisco technology including Catalyst, Nexus and Meraki switches, ASR routers and ASA firewalls to create a cohesive ecosystem that delivers identical access, responsiveness, security, ease of management and uptime for wired and wireless clients irrespective of their location or device. (See Cisco Meraki switches configuration and management.)

    How can Progent's consultants help with Microsoft SQL Server?
    Progent's Microsoft-certified SQL Server experts, database software developers, database administration experts, project management consultants, Cisco-certified network architects, business continuity specialists, and IT security consultants can assist your business to support and enhance your SQL Server environment, build or update data-driven business software, evaluate the potential advantages of upgrading Microsoft SQL Server 2016 or migrating to SQL Server 2014 from an older release of SQL Server or from a legacy database system, set up pilot environments at your site or at Progent's test lab, design and carry out an efficient transition to SQL Server, and configure a cost-effective and safe network infrastructure that lets you maximize the strategic benefit of Microsoft SQL Server.

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    If your small business is in the San Francisco East Bay area and you are in need of technical support, IT outsourcing, or high-level expertise from a certified Progent professional, call 510-300-1400 or visit Contact Progent.

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