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Does Progent offer a secure data backup service for small businesses?
ProSight Data Protection Services automatic backup offer small and mid-sized businesses an affordable and fully managed solution for reliable backup/disaster recovery. For a low monthly rate, ProSight DPS automates and monitors your backup activities and enables fast restoration of vital files, applications and VMs that have become unavailable or damaged due to component failures, software glitches, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can provide advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards like HIPPA, FIRPA, and PCI and, whenever needed, can help you to recover your business-critical data. Read about Progent's complete ProSight line of affordable managed services for small organizations

How can Progent help improve the fault tolerance of my network?
Progent's design services for high availability networking provide Microsoft and Cisco-certified network experts who will show you how to create a robust network that includes essential technologies and processes for mission critical environments. Progentís engineering professionals can assist your company to configure a system infrastructure with features such as failover Internet connections, network load balancing, fault tolerant data centers, multi-site backup, fault tolerant interoffice connectivity, and fault tolerant multi-location networks. Progent can also provide workplace recovery preparedness consultants to help you plan, validate, and document a recovery procedure based on best practices.

Does Progent offer support for Microsoft SQL Server 2012?
Progent can provide the support of certified SQL Server 2012 consultants as well as seasoned database application programmers, DBAs, project managers, Cisco-certified network engineers, disaster recovery/business continuity specialists, and certified security professionals to help you to maintain your SQL Server 2012 solution and configure a cost-effective and secure network infrastructure that helps you maximize the business benefit of SQL Server 2012. Also, Progent can help you to carry out an efficient migration from SQL Server 2012 to an up-to-date release of Microsoft SQL Server.

Does Progent support Juniper and NetScreen Products?
Progent's Juniper Networks-authorized network engineers can assist your company to design and deploy Juniper Firewall and VPN platforms, enhance and support your infrastructure, and upgrade smoothly from discontinued devices to current releases. Progent's Junos OS consultants offer support for Juniper's premiere network operating system to help you to simplify the administration and improve the protection of your Juniper VPN appliances and firewalls. Progent also has extensive experience maintaining Juniper's NetScreen OS and ScreenOS software products and can help organizations manage environments that incorporate a combination of Juniper's OS platforms.

Can Progent help us integrate and troubleshoot our Cisco VoIP phones and IP video phones?
Progent's Cisco IP phone and video IP phone consultants can help your business to integrate, manage, and debug Cisco IP phones, desktop video IP phones and wireless IP phones. Progent can provide support for all versions of Cisco's IP phones from discontinued Voice over IP products to the newest HD media phones. Progent's IP telephony experts can also help your organization to integrate your VoIP phones and video IP phones with Cisco Unified CM, previously branded CallManager, or with Unified CM Express (CME) to create a state-of-the-art IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also help you to install Cisco Unified Communications Manager apps that include Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach, and Cisco Unified Contact Center Enterprise for building a highly automated customer contact center. Progent's consultants can deliver support with any facet of Cisco IP Phone integration including reviewing dial plans, solving IP phone registration issues, integrating SIP PSTN trunks and CUBE session border controllers, installing ISR routers with CUBE internetworking capability, and creating Cisco UCS server failover and Cisco Survivable Remote Site Telephony solutions for survivability.

Does Progent support Firewall and VPN technology from vendors other than Microsoft and Cisco?
In addition to supporting a diverse range of security solutions from Microsoft and Cisco, Progent offers enterprises expert support for solutions from other major Firewall manufacturers including Check Point Software, WatchGuard, Juniper/Netscreen, SonicWALL, and Symantec-Raptor. Progent can help you create a comprehensive security strategy and select the right products from multiple suppliers to achieve your security objectives while staying within your spending restraints.

How can Progent help us migrate to Skype for Business Server?
Progent's Microsoft Skype for Business consultants offer online and on-premises consulting services for organizations of any size to assess the benefits of upgrading to Microsoft Skype for Business or Skype for Business Online from any release of Lync Server or Microsoft Office Communications Server. Progent can assist you to plan an on-premises, cloud or mixed deployment; interface Skype for Business with SQL Server,Exchange, SharePoint and Office; configure HA solutions; connect Skype for Business with your PBX system and PSTN gateway; and integrate other collaboration systems such as Cisco UC. Progent's certified information security consultants can assist you design and validate a security strategy for your Skype for Business solution that is compliant with regulatory standards.

Can Progent help us move our data center to a colocation facility?
There are hundreds of enterprise-grade data center colocation Sites in the San Francisco Bay Area and larger metropolitan areas throughout the United States, and Progent's colocation consulting experts can improve your network's fault tolerance and performance by helping you select a colo facility that addresses the particular requirements of your business including geographic proximity, space, connectivity, budget, and value-added features and services. Progentís data center IT services are designed for businesses with equipment housed at colocation hosting facilities and requiring on-demand on-site service at the colo site as well as online help from Microsoft and Cisco certified experts. Progent offers a variety of colo center consulting services including system topology analysis, Windows and UNIX server installation and maintenance, troubleshooting for server and communications networking, design and installation of high availability configurations, architecting and implementing layered security structures, firewall configuration and troubleshooting, configuring load balancing environments, and planning fault tolerant server cluster systems.

How can we outsource our network management to Progent?
Progent provides a selection of low-cost, flat-rate services designed to allow small and mid-size businesses to utilize the same advanced IT solutions used by some of the world's top enterprises. The ProSight series of IT management outsourcing services covers all critical facets of modern networking such as email protection, security and compliance, patch management, cloud-based backup/recovery, network infrastructure health monitoring, private cloud hosting, and network infrastructure documentation management. To read Progent's white paper about the advantages of ProSight managed services for small businesses, click:10 Benefits of ProSight Managed IT Services.

Can Progent help integrate a business intelligence (BI) reporting solution that consolidates all our vital data?
Progentís BI reporting consultants offer remote and on premises expertise to help you with any aspect of BI reporting from troubleshooting or modernizing applications to planning and implementing a comprehensive BI solution. Progent's BI experts can assist your company to support your existing BI system, assist you to upgrade reports from a discontinued reporting product to a modern solution, and deliver custom remote training tailored to your specific needs. Progentís business reporting consultants offer expertise in the leading business analytics reporting and visualization platforms including Microsoft's SQL Server BI stack (SSIS, SSAS, and SSRS), Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel BI tools such as Power Pivot and Power View, and Report Builder.

Does Progent support Cisco's legacy firewalls as well as next-generation ASA firewalls with Firepower Services?
The new ASA 5500-X Family Next-Generation Firewalls with Firepower Services deliver significantly more value than Cisco's earlier firewalls and have replaced the ASA 5500 and PIX security appliances for new deployments. Progent's Cisco-qualified CCIE network experts can help you to maintain your legacy PIX or ASA 5500 firewalls or migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent's consultants can provide remote and onsite help with ASA 5500-X firewalls with Firepower Services and can help your organization to plan, configure, tune, manage and debug firewall solutions built on Cisco ASA 5500-X firewalls with Firepower Services.

Can Progent help us create a hybrid cloud solution based on Windows Server 2016
Progent's Microsoft-certified information technology experts can provide Windows Server 2016 integration consulting services to assist businesses of any size to plan and carry out an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 based on an on-premises, cloud-centric, or hybrid architecture. Progent can help you to evaluate the value of Windows Server 2016 for your enterprise and can help you with any facet of planning, deploying, managing or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can help your organization to benefit from the many new disaster recovery and information assurance features of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, Just In Time Privileged Access Management, VM software load, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain failover clusters.

What security support does Progent offer for Linux/UNIX environments?
If you have a multi-OS IT network with Linux/UNIX and Microsoft servers, Progent offers Linux and Windows security expertise by giving you access to a CISSP-certified network expert to assist your whole business in a broad range of security concerns. CISSP Certification recognizes expertise with an international standard for information security. ANSI (American National Standards Institute) has granted the CISSP credential accreditation in the field of data security under ISO/IEC 17024. Progent can provide a CISSP-certified consultant to help your organization in a variety security areas including:

  • Security Management Procedures
  • Security Architecture and Models
  • Access Control Systems and Processes
  • Software Development Security
  • Operations Security
  • Physical Security
  • Cryptography
  • Telecommunications, Network and Internet Security
  • Disaster Recovery Planning
  • Law and Ethics



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    If your small business is in the San Francisco East Bay area and you are looking for technical help, information technology outsourcing, or high-level expertise from a certified Progent professional, call 510-300-1400 or visit Contact Progent.
















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