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Can Progent help configure and integrate Cisco wireless VoIP phones?
Integration of Cisco's wireless VoIP phones typically demands that you configure and optimize numerous components of your Wi-Fi environment including access points, routers, wireless LAN controllers, and network management software. Progent's wireless VoIP phone configuration and troubleshooting consultants offer remote and onsite support to help you create and manage a Cisco wireless IP phone solution by delivering integration services that can range from troubleshooting the configuration of an IP phone or access point to providing comprehensive project management outsourcing or co-sourcing services for modernizing the Wi-Fi architecture of an entire campus.

Can Progent help us set up and maintain Cisco Unity Connection or Unity Express (CUE)?
Cisco Unity Connection, a tightly integrated expansion of Cisco Unified Communications Manager (CUCM), is a converged voice messaging platform that promotes teamwork by providing a variety of options for retrieving calls and messages within a framework that is easy to implement and administer. Cisco Unity Connection lets you read and manage your voice messages from your email inbox, browser, Jabber, a Cisco Unified IP Phone, a smartphone, or an iPad or tablet. Cisco Unity Express (CUE), offered in certain Cisco ISR routers, offers affordable voicemail, integrated messaging, interactive voice response (IVR), and automated-attendant services for small to medium businesses (SMBs) and enterprise branch locations with up to 500 users. Progent's Cisco-qualified CCIE network consulting experts offer Unity Connection and Unity Express (CUE) configuration and technical support services to ensure that your voice messaging solution gives you the highest possible business value.

How can Progent help my company upgrade to Windows 8.1?
Progent's certified Windows 8.1 migration engineers can help you to test Microsoft Windows 8.1 to confirm application compatibility and to check its performance and reliability running in your environment. Progent's consultants can also help you to estimate the potential strategic advantages of adopting Microsoft Windows 8.1. If you decide that Microsoft Windows 8.1 fits your business, Progent can help you to plan and implement a smooth migration to Windows 8.1 from a your current release of Microsoft Windows. Progent's consultants can also provide Windows 10 planning and migration support.

What are the advantages of Progent's model for remote support?
Most computer system problems can be fixed quickly by Progent's team of remote support engineers. This minimizes lost productivity which can be caused by waiting for an on-site consultant to appear at your office. In addition, many independent engineers and IT consulting firms require minimum on-site charges that may convert a ten-minute problem into a 2-hour expense. Progentís model of billing by the minute and billing exclusively for support that is delivered permits Progentís remote service experts to solve hundreds of minor issues every day at the lowest possible expense. Further, the security of knowing there is reliable access to Progent's expert team of technical professionals opens the gates to a new world of sophisticated IT solutions that many small companies would otherwise shy away from for fear of having inadequate expertise.

Can Progent Help Develop Database Applications for Microsoft SQL Server?
Progent's certified SQL Server developers can assist with each aspect of creating SQL Server-based database applications. Progent adheres to leading practices within Microsoft's .NET architecture to build extensible, easy-to-manage line-of-business software applications and knows how to work effectively with a client's internal staff or outside consultants to finish application programs on schedule and within your budget. Software development expertise offered by Progent for SQL Server environments includes functional specs, database modeling, data migration, T-SQL coding, software installation, capacity planning, performance and I/O configuration tuning, backup/recovery, clustering and virtualization, consolidation of stored procedures, synchronization solutions, security, and business continuity.

Does Progent support Microsoft and Cisco technology exclusively?
Progent's focus is Microsoft operating systems and applications and Cisco network technology, but Progent has broad experience in the creation, installation, and integration of heterogeneous networks that combine products from various top vendors. Support services available from Progent include Mac OS X and iPad 3 consulting, Linux integration, Sun coexistence with Windows, Apple iPhone and iPad integration, Google Android phone and tablet integration, RIM BlackBerry management and integration, Citrix Virtualization support, plus consulting for Computer Associates, HP/Compaq, Dell Computers, IBM, Symantec, Trend Micro, VERITAS, and WatchGuard.

Does Progent offer project management services?
For enterprise customers in need of advanced project management assistance, Progent can provide the services of senior IT professionals with years of experience in technology management, application development, and business process engineering for organizations from Big 4 companies to dot-com startups to government agencies. These seasoned IT managers offer project management skills to help organizations to follow best practices to ensure that strategic projects are successfully completed on schedule and on budget.

Does Progent support Lync Server 2013?
Microsoft Lync 2013 enables businesses of all sizes to build a centrally managed and protected communications ecosystem that permits the modern BYOD computing model with IM, presence, audio/video and web conferencing with app sharing and whiteboard, and both IP-based and PSTN telephony enabled for a wide assortment of stationary PCs and mobile devices. Progent's Microsoft-certified Lync Server 2013 consultants can help you to assess the business benefits of Lync 2013, design an on-premises, cloud-based (with Lync Online) or mixed topology appropriate for your present and future plans, deploy Lync 2013 in a way that expedites your return on investment, and provide live online and on-premises training to your management staff and end users. Progent has in-depth expertise in key components of a Lync 2013 solution that include Windows Server, SQL Server and Exchange, and Progent can help your organization to combine Lync Server 2013 with popular Microsoft Office and Office 365 apps including Outlook clients, Word and PowerPoint.

Does Progent offer desktop support services?
Progent offers a broad array of affordable consulting and support services to help your business to deploy, integrate, repair, and administer workstations and laptops powered by Windows, Mac OS X Lion or Snow Leopard, or popular versions of Linux. Progent's desktop consulting services include Windows 10 migration consulting, Microsoft Windows 8.1 configuration and support, Microsoft Windows 7 technical support, Microsoft Office and Office 365 integration and training, and 64-bit processing expertise.

Can Progent help me build a secure Wi-Fi network that covers all my facilities?
Progentís Wireless Site Survey helps you to plan and implement a Wi-Fi wireless LAN optimized for your environment, providing you a WLAN that has the reception, performance, capacity, Quality of Service, data protection, and hand-off ability your company requires. Progent's Wireless Site Survey services are available either as an economical online service or as a more detailed on-premises service. Progentís onsite survey includes onsite walkthroughs, spectrum and data protection assessment of your current wireless network, analysis of your buildingís layout, measuring for RF interference, signal propagation modeling, identification of the best locations for customer-specified Wireless Access Points (WAPs) including Aironet APs, Cisco Meraki access points and Apple AirPort equipment, and a detailed report defining a new WLAN.

Can Progent help me with System Center 2012 R2 Virtual Machine Manager?
Progent's System Center 2012 Virtual Machine Manager (SCVMM 2012) consulting experts can assist organizations of any size to adhere to leading practices to configure System Center 2012 Virtual Machine Manager hosts and host groups, networking, storage, and libraries; plan, integrate, and administer private clouds, VMs, and VMM services in SCVMM 2012; and combine SCVMM with System Center 2012 Operations Manager for enterprise-class monitoring and reporting. Progent can help your business to move from a legacy release of SCVMM or from a third-party management system, and Progent can assist you to enhance and repair your existing SCVMM environment so you get maximum return on investment.

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If your small business is in the San Francisco East Bay area and you are looking for technical support, information technology outsourcing, or high-level services from a Microsoft or Cisco certified consultant, call 510-300-1400 or visit Contact Progent.

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