San Francisco East Bay
Hayward, San Leandro, Union City

How can Progent help improve the fault tolerance of my network?
Progent's fault-tolerant network support professionals can help you build a cost-effective, fault-tolerant business information system that deals with important areas covering a broad range of network infrastructure technologies and methodologies such as zero-downtime Internet connections, server and storage clustering, server and router load balancing, Data Center solutions, multi-site connectivity, and business continuity planning.

What pricing structure does Progent use for support services?
Progent's convenient per-minute service model demands no complex contracts, minimum fees or invisible charges. Many competitors require minimum billing or other extra fees that drive up service invoices. For off-site support from Progent, you pay only for the actual hours devoted to fixing your problem. If it only takes fifteen minutes to solve your problem, then you are billed only for a quarter of an hour. For scheduled on-premise maintenance work booked more than one day in advance, you are billed only for the time when a Progent expert is actually at your location repairing your network. No extra onsite surcharges or travel expenses. Only our competitive by-the-minute rate. For urgent same-day on-site support visits, you may have to pay for our engineer's travel time, but never an increased emergency billing rate.

Can Progent help set up pilot systems to help our company test new technology?
The Progent Test and Training Lab located at the Herakles/QTS Colocation Center in Sacramento, California includes a collection of advanced servers and network equipment intended to be used remotely or on premise to accommodate system testing, assessments, performance modeling, forensics, disaster recovery simulation, education, and other reasons to help Progent's customers succeed with major projects.

Does Progent Offer MySQL Application Programming and DBA Services?
Progent can provide online access to an experienced MySQL database administrator, developer, or database architect to help you to design, implement, and manage solutions powered by MySQL technology. Progent's RDBMS experts can also assist your business integrate MySQL Cluster Edition with Windows 2008 R2 Server Failover Clustering (WSFC) for advanced fault tolerance and throughput.

We want to develop a long-term IT strategy but we don't have a Chief Information Officer. Can Progent help?
If your company does not currently have a permanent IT strategist, Progent's temporary CIO service can provide the assistance of a veteran technology officer on a temporary basis to assist with high-level tasks like growth strategies, managing IT spending, developing ROI models, business process reengineering, vendor negotiation, information security and compliance, business impact predictions, automating network management, desktop support, software revision control, server monitoring, and disaster recovery/business continuity preparedness.

Who founded Progent?
Progent's founder and head of engineering, Les Kent, was the architect for a multi-media networking solution that won Microsoft's “Best Application of the Year Award.” Mr. Kent is a 25-year network support veteran and has managed the creation and implementation of hundreds of innovative business solutions using Microsoft and Cisco technologies. Mr. Kent started Progent in order to meet the needs of small businesses who can't justify the cost of supporting a large IT team but who still require information networks with enterprise-class dependability, protection, and performance.

What web development services are available from Progent?
Web development services available from Progent's Experts Team include web architecture, web project management, .ASP and .NET programming, graphic design, and customized training in web development tools. Progent can also give you access to development engineers who can help you create and integrate custom eCommerce solutions. For data-driven web commerce sites, Progent can provide online access to SQL Server programmers and Oracle RDBMS application programmers.

What are the advantages of Progent's model for remote support?
Many IT issues can be resolved immediately by Progent's group of remote service experts. This eliminates lost productivity that can be caused by waiting for an on-site engineer to appear at your office. Furthermore, many independent engineers and network service firms demand minimum on-site billing that can convert a 10-minute problem into a two-hour expense. Progent’s model of billing per minute and billing exclusively for support that is delivered permits Progent’s remote service engineers to solve hundreds of small issues daily at the least feasible cost. Further, the confidence of having reliable access to Progent's expert group of technical consultants opens the gates to a new realm of powerful IT solutions that many small companies would otherwise rule out for fear of having inadequate support resources.

Call 510-300-1400 or send email to information@progent.com