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How can Progent help us take full advantage of Microsoft Project Server?
Progent's certified Microsoft Project Server consultants offer advanced remote and on-premises support for Project Server and for Microsoft platforms that work closely with Microsoft Project Server. Services offered by Progent include Project Professional planning and support, SharePoint Server 2013 planning and configuration, SQL Server 2016 integration and development, Microsoft SQL Server 2014 integration, Microsoft Exchange 2016 migration, Microsoft Exchange 2013 consulting, Office Excel and Office 365 Excel application support, plus Office PowerPoint and Visio webinar training. Progent offers access to Cisco-certified CCIE network engineers to assist you to optimize your infrastructure to support local, branch office, home-based, and mobile users so they can utilize Microsoft Project Server 2010 to collaborate securely and productively. Progent's network security engineers can assist your IT team to plan and police security policies that protect sensitive business data without interfering with productive information sharing.

Can Progent help me build a secure Wi-Fi network that covers all my facilities?
Progentís Wireless Site Survey makes it easy to design and implement a Wi-Fi wireless LAN optimized for your facilities, offering you a WLAN that delivers the reception, speed, capacity, Quality of Service, data protection, and hand-off capability your business needs. Progent's Wireless Site Survey services are available either as an economical online service or as a more detailed onsite service. Progentís onsite survey features onsite inspection, spectrum and data protection assessment of your existing WLAN, evaluation of your buildingís layout, testing for radio frequency interference, signal propagation modeling, identification of the best placement for client-specified WAPs such as Cisco Aironet APs, Cisco Meraki access points and Apple AirPort devices, and a detailed report defining a new WLAN.

How does Progent handle problem escalation?
Progent employs a team approach to problem escalation, making it possible to resolve even the most difficult network issues that can crop up from time to time. By leveraging 100s of man-years of background from Progent's Microsoft and Cisco-certified technical team members, Progent can quickly and economically repair networking problems that would baffle ordinary computer service companies. Working with thousands of clients on implementation and troubleshooting jobs every year provides Progent a unique perspective about what techniques work and which ones do not in solving IT problems.

Does Progent offer special IT outsourcing packages for mid-sized businesses?
Progent can provide mid-sized organizations in the San Francisco Bay Area and in larger cities across the S. two cost-effective outsourcing support programs based around Operations Manager:

  • Managed Network Monitoring Package
  • Comprehensive Network Monitoring Package

    To view a single-page printable spec sheet describing Progent's two Network Monitoring Service Packages for medium size organizations, click:Network Monitoring Packages.

    How can Progent help us with SQL Server 2016?
    Microsoft SQL Server 2016 introduces major improvements in speed, scale, security and compliance, high-availability, mobile computing support, plus built-in analytics and reporting. Innovations include PolyBase for processing SQL and NoSQ files in one appliance for big data applications, Jason integration, Always Encrypted mode, Mobile Reports, and seamless control over on-premises and cloud-based operations and services. Progent's Microsoft certified SQL Server 2016 consultants offer online and on-premises expertise to assist businesses of all sizes to design, deploy, administer or debug any version of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with all key Microsoft technologies such as Windows Server, Exchange Server 2016, SharePoint Server, Microsoft Dynamics ERP, Lync or Skype for Business, and System Center Operations Manager.

    Can Progent help us automate network infrastructure mapping and management?
    Progentís ProSight WAN Watch network infrastructure monitoring and management service makes it easy and affordable for small and mid-sized businesses to map out, monitor, reconfigure and debug their connectivity appliances like routers, firewalls, and access points plus servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration information of virtually all devices on your network, monitors performance, and sends alerts when issues are detected. By automating tedious network management activities, WAN Watch can cut hours off common tasks such as making network diagrams, expanding your network, finding devices that require important software patches, or resolving performance issues. Learn more about the complete ProSight line of low-cost network management outsourcing services for small businesses.

    What services are available from Progent for Microsoft Office Word and Office 365 Word?
    Progent's certified Office Word and Office 365 Word experts can provide a broad range of affordable online consulting services to help your organization to maintain your existing Microsoft Word solution or help you to move to a current release of Microsoft Office Word. Support offered by Progent's Word experts include VBA programming, identifying and resolving compatibility issues between different releases of Office Word, interfacing Office Word with different Office applications like Office Excel and Outlook or with 3rd-party platforms and add-ons,infrastructure enhancements for dependable. reliable cloud connectivity, security consulting, and smart phone integration, and online Office Word and Office 365 Word training sessions tailored for your special requirements.

    Does Progent offer network monitoring support?
    Progent provides a variety of Network Support Bundles based on the proactive problem solving abilities of System Center Operations Manager, a next-generation server management software solution that monitors the reliability, performance and security of your IT network and detects problems before they can disrupt your system. To give you more insight concerning the performance and stability of your system environment, Progent can help you deploy and operate leading network monitoring software powered by the Linux OS.

    Can Progent help set up pilot systems to help our company test new technology?
    Progent's Test and Training Lab located at the QTS Internet Data Center in Sacramento, California has a variety of dedicated servers and network equipment that can be utilized online or on premises to facilitate system testing, assessments, performance testing, troubleshooting, disaster recovery planning, education, and additional reasons to help Progent's clients successfully carry out major projects.

    How can Progent help local governments and school districts with IT management?
    Progent has a long background delivering a broad range of remote network consulting and urgent repair services to local governments and school districts throughout the United States. Progent is one of the industryís pioneers in providing advanced remote network support and has provided IT support to clients in every state. Progent's remote computer support for local governments saves travel expenses and solves problems faster than onsite service calls.

    How can we outsource our network management to Progent?
    Progent offers a selection of budget-friendly, fixed-price managed services intended to allow small and mid-size businesses to benefit from the same cutting-edge technology deployed by some of the world's top corporations. Progent's ProSight suite of outsourced network management services addresses all critical areas of modern networking such as email protection, behavioral-based threat defense, update management, automated backup/recovery, infrastructure monitoring and management, virtual machine hosting, and network infrastructure documentation management. To read Progent's eBook on the advantages of ProSight managed services for small businesses, click:10 Benefits of ProSight Managed IT Services.

    Can Progent help us set up and maintain Cisco Unity Connection or Unity Express (CUE)?
    Cisco Unity Connection, a tightly integrated extension of Cisco Unified Communications Manager, is a converged voice messaging platform that accelerates collaboration by providing a variety of options for accessing voice messages within an environment that is simple to implement and maintain. Unity Connection allows you to read and manage your voice messages from your Exchange inbox, web browser, Jabber, a Cisco Unified IP Phone, an iPhone or other smartphone, or a tablet. Cisco Unity Express (CUE), available in certain Cisco Integrated Services routers, provides affordable voicemail, unified messaging, interactive voice response (IVR), and automated-attendant functions for small to mid-size businesses (SMBs) and corporate satellite locations with up to 500 workers. Progent's Cisco-qualified CCIE consulting experts can provide Unity Connection and Unity Express (CUE) integration and technical support services to ensure that your CUE solution delivers maximum business advantage.

    What online services are available for maintaining Cisco routers?
    Some of the typical remote Cisco router consulting services available from Progent include setting up domain name, DHCP, routing maps, T1, security logon banner and user accounts; setting up HSRP, aggregate routing, static to EIGRP redistribution, and static route injection into OSPF; fixing NAT configurations, routing configuration, and BGP peering arrangements; installing current IOS image; validating failover; resolving VPN tunnel problems; creating a network diagram and documenting configuration; plus policy and fault tolerance strategy.

    Does Progent Offer Business Continuity Planning Services?
    Progent offers high-level remote expertise for business continuity planning, testing, and training to assist your company to respond to potential disasters, reduce downtime for your most critical IT functions, eliminate data loss, and meet regulatory mandates and contractual requirements. Progent's business continuity consultants can team with your executive and IT support group to provide risk analysis, define interdependencies, identify human and physical assets required to run your business, determine crucial network functions and specify acceptable recovery times, select colocation centers, set up safe offsite access capability for crucial employees, plan notification systems and assign responsibilities for personnel, document a comprehensive recovery and test plan, and provide training for management and technical staff to execute the agreed upon solution. Progent's Windows Server 2016 disaster recovery experts can assist you to design and build an affordable disaster recovery/business continuity solution for hybrid cloud deployments using failover cluster technology proven in Microsoft's Azure cloud.

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    If your small business is in the San Francisco East Bay area and you are looking for technical assistance, information technology outsourcing, or advanced services from a certified Progent consultant, call 510-300-1400 or visit Contact Progent.

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