Onsite Service Available in Hayward, San Leandro, Union City, San Lorenzo, Castro Valley





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We need fault-tolerant interoffice connectivity. Can Progent help?
Progent can provide multi-site access support to help you plan and implement high-availability infrastructure for WAN connectivity. Progent’s Cisco-certified Cisco Certified Internetwork Experts can plan and implement ultra-reliable Inter-office networks based on fault tolerant EIGRP network routers or zero-downtime OSPF configurations of Cisco routers. Progent can demonstrate how redundant connectivity and automatic fail-over offers economical non-stop interoffice connectivity.

We want to develop a long-term IT strategy but we don't have a Chief Information Officer. Can Progent help?
If your business doesn't currently have a senior IT strategist, Progent's temporary CIO service can provide the assistance of an experienced information officer on a temporary basis to assist with critical jobs such as growth strategies, managing technology budgets, developing ROI models, business process analysis, contract negotiation, IT security, business impact predictions, streamlining network administration, desktop support, patch control, network monitoring, and disaster recovery planning.

How do Progent's consultants implement knowledge transfer to my in-house IT staff?
Progent's knowledge transfer services include one-on-one training designed for individuals who need to expand their understanding of mainstream office productivity tools and network infrastructure. Learn more about Progent's Microsoft Office Word and Microsoft Office 365 Word custom training, Microsoft Office Excel and Microsoft Office 365 Excel training and consulting, MS Project training, and seminars on Apple macOS and OS X applications. In addition, Progent provides live remote webinar training classes. Virtual online classes offer a versatile and affordable way for teaching your IT team to use a broad selection of key applications.

Progent also offers itemized documentation for all delivered services. These comprehensive service reports offer your internal IT staff a concise and useful history of key technical issues surrounding your IT system and can provide insight on how to anticipate and resolve problems in the future.

How can Progent help local governments and school districts with IT management?
Progent has a long background delivering a full-spectrum of remote network support and urgent repair services to local governments and schools across the United States. Progent is among the pioneers in delivering expert online network support and has delivered network solutions to clients in every state. Progent's remote IT support for local governments eliminates travel expenses and resolves issues more quickly than on-premises service calls.

Does Progent offer support for NetApp SAN storage solutions?
Progent can provide enterprise customers online or onsite NetApp SAN consulting services for NetApp's entire portfolio of SAN products including ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod private cloud infrastructure, SnapMirror, SnapVault and OSSV incremental D2D backup, Virtual Storage Console (VSC) for VMware, MultiStore for secure IP space separation, OnCommand Reporting and Insight analytics, and NetApp's All-Flash, Hybrid Flash, V-Series and N-Series storage lines. Components of NetApp SAN storage technology supported by Progent include system architecture, cloud integration, virtualization, migrations, transparent patching, system management, security and compliance, disaster recovery, and troubleshooting. Progent can provide Level 3 support to help you to resolve problems with NetApp SAN environments efficiently based on industry best practices.

Can Progent help us design and integrate a Barracuda Backup solution?
Barracuda Backup is a low-cost, subscription-based backup and disaster recovery service for small and mid-size organizations. A Barracuda Backup solution can include a purpose-built hardware storage device manufactured by Barracuda or a virtual appliance with comparable functionality but which utilizes your existing storage infrastructure. Barracuda Backup safeguards critical business data generated locally, at one or multiple remote locations, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any site with a Barracuda appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consulting experts offer a wide range of consulting services to help you to design, integrate, operate and repair a backup and disaster recovery system built on Barracuda Backup. For details, see Barracuda Backup and disaster recovery consultants.

Where can I review testimonials from Progent's customers?
Progent has provided remote or onsite IT consulting assistance to organizations in each state in the United States. Many of these clients have indicated their high regard for Progent in the form of testimonials to the excellence of Progent's service staff. Check out Progent's customer testimonials to learn what people say about the quality of Progent's network support services.

Who founded Progent?
Progent's founder and head of engineering, Les Kent, was the architect for a multi-media networking solution that won Microsoft's “Best Application of the Year Award.” Mr. Kent is a 25-year computer industry veteran and has managed the design and implementation of hundreds of innovative information technology solutions using Microsoft technologies. Mr. Kent established Progent in order to address the needs of small businesses who can't justify the burden of maintaining a large IT group but who still need information networks with enterprise-class dependability, security, and performance.

Can Progent help us integrate our environment with Microsoft Azure Service?
Progent's Microsoft Azure integration experts can help you with every stage of Azure cloud migration including needs definition, prerequisites evaluation, system design, pilot testing, implementation, centralized management, performance optimization, software license controls, disaster recovery preparedness, security policy enforcement, and compliance assessment. Progent can help your IT staff to set up and troubleshoot firewall appliances and VPN tunnels so your users can securely connect to Azure-based services, and Progent's Microsoft-certified consultants can assist you set up critical Microsoft platforms to work in Azure including Microsoft Windows Server, Exchange, SQL Server and Skype for Business. Progent can also assist your organization to create a hybrid environment that transparently combines physical datacenters with Azure resources.

How can Progent help us with SQL Server 2016?
Microsoft SQL Server 2016 offers major enhancements in performance, scale, security, availability, mobile computing integration, and integrated BI. New features include PolyBase for handling SQL and NoSQ files simultaneously for data warehousing, Hadoop support, Always Encrypted mode, Mobile Reports, and seamless control over on-premises and cloud-resident operations and services. Progent's Microsoft-certified SQL Server 2016 consulting experts offer online and onsite support to assist businesses of all sizes to plan, deploy, manage or troubleshoot any edition of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with all key Microsoft products such as Windows Server, Exchange Server 2016, SharePoint Server, Microsoft Dynamics GP, Lync or Skype for Business, and SCOM.



More Questions and Answers

If your small business is in the San Francisco East Bay area and you are looking for technical support, information technology outsourcing, or advanced expertise from a certified Progent consultant, call 510-300-1400 or visit Contact Progent.
















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