How can Progent enhance my network security?
Progent's security services include a comprehensive security audit, disaster recovery, virus protection and deletion, spam filtering, firewall technology, ISP relationships, backup strategy definition, and planning for secure commerce. Progent's engineers offer ISA Server 2004 consulting to help your enterprise implement technology that builds on Windows 2003 security and Active Directory for policy-based security, acceleration and management. Progent offers CISSP Security Consulting Services to help your enterprise improve security in many areas including security management practices, security architecture and models, access control systems and methodology, applications development security, operations security, physical security, cryptography , telecommunications, network and Internet security, and business continuity planning.

Does Progent offer consulting help for server clustering with Windows 2003 Server?
Progent offers Windows 2003 Server clustered server consulting to help your business design clustered server environments that offer 100% uptime, even for routine maintenance functions. This non-stop capability is possible because any server in a cluster can be brought off-line for maintenance work without affecting users. Clustering also allows IT staff to install critical security updates during regular business hours without affecting user productivity.

What is Managed Network Monitoring and how can it help my business?
Managed Network Monitoring is a class of co-sourcing that allows your internal IT team to take advantage of the system monitoring activities of an outside IT support group. If your business has a small internal IT team, Progent's Managed Network Monitoring outsourcing program is an affordable way to increase system uptime, capacity and security.

Key components of Progent's Managed Network Monitoring Package include:

• Progent does a needs assessment and configures Microsoft Operations Manager (MOM)
• Progent sets up a remote MOM server to track your IT system
• Progent provides Help Desk Call Center support, coordinated with MOM
• Progent remotely monitors, diagnoses, and/or fixes problems
• Progent provides ongoing IT maintenance including application of service packs and security patches
• Hardware must be under vendor's on-site warranty program

What are the advantages to my business of Progent's network monitoring outsourcing?
Microsoft Operations Manager (MOM) increases the availability of mission-critical programs by proactively detecting and helping to resolve trouble spots before they are able to bring down a server. Microsoft Operations Manager can improve network throughput by examining user-defined performance thresholds and use profiles on key servers, enabling IT support staff to be more efficient in integrating performance-related resources and to eradicate problem areas before they cause severe system bottlenecks. However, setting up Microsoft Operations Manager to take complete advantage of this complex monitoring solution can be difficult. With over four years of experience with the NetIQ technology upon which MOM is based, Progent's consulting staff can help you pick appropriate MOM features, install and integrate MOM, and write custom rules, scripts, reports and alerts for your enterprise. Progent can also record MOM's network monitoring rules and procedures for your IT department.

How does Progent keep the cost of IT support services affordable for small businesses?
Progent bills at a competitive hourly rate for network support services. Customers are not required to waste IT budget dollars on retainers or minimum commitments that may result in paying for support that is never received. Progent does not impose a surcharge for after-hours or urgent service, and does not charge for travel time except for emergency support where service time is under 4 hours. Progent is also experienced at supporting and troubleshooting IT systems remotely, which eliminates travel expenses and reduces downtime.

What web development services are available from Progent?
Web development services offered by Progent's Consulting Experts include web architecture, web implementation, .ASP and .NET programming, web graphics, and on-site training in web creation software such as Microsoft FrontPage. Progent can also provide development consultants who can help you create and deploy custom eCommerce applications.

Can Progent help my business customize applications based on Microsoft Great Plains software?
The open design of Microsoft Dynamics GP makes it possible to developcustomized Great Plains business tools that provide all of the basic capability of proven Microsoft Dynamics GP applications but also meet the specialized needs of your organization. With utilization of the Modifier with Microsoft Visual Basic for Applications, developers are able to work with the most widely used programming environment in the IT world to adapt Microsoft Dynamics GP data views, supplement or change business logic, produce custom forms and reports, or expand interaction with Microsoft Office software. Progent's experience with Microsoft .NET support, SQL applications, and development background with VBasic, XML and other developer environments make it possible to tailor specialized mission-critical applications and eCommerce solutions that work seamlessly with Great Plains.

How do Progent's consultants implement knowledge transfer to my in-house IT staff?
Progent's knowledge transfer services include individualized training created for individuals who need to increase their understanding of critical office productivity software and network infrastructure. Learn more about Progent's MS Word seminars, Microsoft Excel classes and programming help, MS Project expertise, and Apple Mac consulting.

Progent also provides detailed documentation for all services performed. These in-depth service reports offer your internal IT staff a concise and useful history of important technical issues surrounding your network and can shed light on how to prepare for and fix problems to come.

Call 209-653-5404 or send email to information@progent.com