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What VMware virtualization products are supported by Progent?
Progent can provide the support of a certified VMware VCDX consultant to help you design, deploy, administer and troubleshoot VMware vSphere and vCloud-powered virtualization solution for local datacenters, private and public clouds, or hybrid deployments. Progent's VMware vSphere and vCloud consultants can provide world-class expertise for installing and configuring VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization system for disaster recovery. Progent has in-depth experience of VMware vCloud Director, vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud Suite used for managing private and public cloud and hybrid cloud solutions that provide maximum availability, data security, and application mobility.

Can Progent help us use Cisco CUBE technology to set up SIP PSTN trunks?
Progent's Cisco-certified SIP trunk consultants and CUBE configuration consultants can assist your business to design, deploy, maintain, debug and enhance Cisco's SIP (Session Initiation Protocol) connectivity solutions and Cisco's CUBE-based IP PSTN trunks. Progent offers cost-effective online or onsite expertise to help businesses to move efficiently to a productive unified communications ecosystem that delivers accelerated return on investment. Progent's certified Microsoft unified communications consultants can assist you to configure interfaces between Cisco's CUBE Session Border Controller and Microsoft's VoIP and IP video applications such as Skype for Business Server and Lync Server for access to a SIP PSTN trunk.

What services are available from Progent to support Windows Server 2003?
Progent can help your company with administering, supporting and repairing IT solutions powered by Windows 2003 Server, and can support your move to Windows Server 2012 R2 or later from Windows Server 2003. Progent's migration services cover planning, deployment, integration, piloting, training, and remote troubleshooting. If you are planning on building a hybrid architecture that integrates on-premises resources with cloud-based services like those available on Microsoft Azure, Progent can provide Windows Server 2016 hybrid integration.

Can Progent help us integrate and troubleshoot our Cisco VoIP phones and IP video phones?
Progent's Cisco IP phone and video IP phone consultants can help you to configure, manage, and debug Cisco VoIP phones, video IP phones and wireless IP handsets. Progent can provide support for all models of Cisco's IP phones from discontinued Voice over IP devices to the newest HD media phones. Progent's consultants can also assist you to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, originally branded CallManager, or with Unified Communications Manager Express (CME) to create a state-of-the-art IP-PBX environment for unified messaging and collaboration. Progent can also help you to configure Unified CM applications such as Cisco Unified Communications Manager IM and Presence Jabber, Unity Connection for voicemail management, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for creating a highly automated customer contact solution. Progent can deliver support with any facet of Cisco VoIP Phone integration including reviewing dial plans, solving QoS, configuring SIP trunks and CUBE session border controllers, installing ISR G2 routers with CUBE VoIP networking capability, and designing Cisco UCS server clustering and Cisco SRST solutions for high availability.

Does Progent support Microsoft and Cisco technology exclusively?
Progent's emphasis is Microsoft software and Cisco network technology, but Progent has broad experience in the creation, installation, and integration of cohesive networks that combine products from several popular vendors. Support services available from Progent include Mac and iPad consulting, Linux support, Sun Solaris coexistence with Windows, iPhone integration and management, Android phone integration, BlackBerry integration, Citrix consulting, plus consulting for Computer Associates, HP/Compaq, Dell Computers, IBM, Symantec, Trend Micro, VERITAS, and WatchGuard.

What online services are available for maintaining Cisco routers?
Some of the popular remote Cisco router support services offered by Progent are configuring hostname, DHCP, routing tables, T1, and user accounts; configuring HSRP, aggregation, BGP to EIGRP redistribution, and static route injection into OSPF; fixing NAT configurations, routing configuration, and BGP peering arrangements; installing current IOS image; configuring and testing failover; fixing VPN tunnel and routing problems; producing a network diagram and documenting router setup; plus policy and availability strategy.

My business application needs 24x7 support. Can Progent help?
Progent's affordable extended hours remote support program offers clients 24x7 access to online support from Progent's Technical Response Center. Services offered outside normal work hours include fixing problems with Windows servers, MS Windows desktop support, assistance with Microsoft Office programs, system backup and recovery, and fundamental routing and switching support for Cisco technology.

Can Progent help us integrate and manage Android smartphones?
Progent's Android smartphone and tablet integration consulting have years of background providing remote and on-premises assistance for businesses of any size who want to incorporate Android phones into their IT systems so that mobile clients can work together while on the go. Progent offers the range of skills to solve network problems that involve numerous manufacturers and that represent a combination of legacy and current technology. Progent offers affordable online expertise to help you with any facet of planning, configuring, managing and maintaining your BYOD solution. Progent can provide as-needed technical support to help you to resolve particularly challenging technical issues, or Progent can provide outsourced or co-sourced project management services to ensure that you finish major network projects on time and within budget. Progent can help with on-premises, cloud-based, or hybrid networks and can provide support for operating systems, applications, management utilities and hardware infrastructure. Progent also can provide specialized group or one-on-one training to help you manage and use Android phones securely and productively.

Can Progent help us create a hybrid cloud solution based on Windows Server 2016
Progent's Microsoft-certified information technology experts offer Windows Server 2016 migration consulting services to help organizations of any size to design and implement an efficient upgrade to Windows Server 2016 and Hyper-V 2016 based on a local, cloud-centric, or hybrid architecture. Progent can assist you to assess the benefits of Windows Server 2016 for your environment and can help you with any aspect of planning, configuring, administering or debugging your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can help you to benefit from the many innovative disaster recovery and information assurance features of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, JIT Privileged Access Management, Virtual Machine load balancing, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain clusters.



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If your small business is in Stanislaus County and you need computer support, IT outsourcing, or advanced expertise from a certified Progent professional, call 209-653-5404 or visit Contact Progent.
















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