What are the advantages to my business of Progent's network monitoring outsourcing?
Microsoft Operations Manager (MOM) improves the reliability of business-critical programs by proactively identifying and helping to fix problems before they are able to bring down a server. Microsoft Operations Manager can improve system performance by checking selected performance levels and use patterns on key servers, enabling network support staff to be more proactive in adding performance-related resources and to eradicate problem areas before they cause serious system bottlenecks. However, setting up Microsoft Operations Manager to take full advantage of this sophisticated monitoring tool can be difficult. With more five years of background with the NetIQ technology upon which MOM is derived, Progent's network experts can help you pick the right MOM components, deploy and integrate MOM, and create specialized rules, scripts, reports and alerts for your IT system. Progent can also record MOM's network monitoring policies and procedures for your IT organization.

What consulting services are available from Progent for Firewall and VPN security?
Progent's security consulting experts have extensive background deploying and supporting Firewall and VPN technology from multiple suppliers and can show you how to create a smart security system and then install, administer and support it. Also, Progent's CISSP certified consultants and CISM certified consulting experts can tell you ways to build security into your business processes.

How does Progent support the Microsoft Solutions Framework (MSF) process model?
In conducting information technology projects for enterprise customers, Progent uses a phased approach based on defined milestones in order to achieve budgetary, scheduling, and engineering targets while avoiding business disruption. Progent's methodology follows industry project management standards based on the best practices described in the Microsoft Solutions Framework (MSF) and includes requirements definition, design and architecture proposals, testing, design tuning, and expert integration. All phases are documented to provide a detailed list of IT services delivered and to assist in ongoing system support.

How can Progent enhance my network security?
Progent's security services include a comprehensive security audit, disaster recovery, virus protection and deletion, spam filtering, firewall technology, ISP relationships, backup strategy definition, and planning for secure commerce. Progent's engineers offer ISA Server 2004 consulting to help your enterprise implement technology that builds on Windows 2003 security and Active Directory for policy-based security, acceleration and management. Progent offers CISSP Security Consulting Services to help your enterprise improve security in many areas including security management practices, security architecture and models, access control systems and methodology, applications development security, operations security, physical security, cryptography , telecommunications, network and Internet security, and business continuity planning.

Does Progent offer network architecture consulting for Apple Mac environments?
Progent's Apple Macintosh IT consultants can assist you with a wide array of network connectivity areas such as network design off-site and mobile connectivity, multi-network compatibility, security, and emerging communications solutions such as VoIP and high-speed wireless connectivity. Progent can show you how to configure Apple’s Xserve enterprise servers, Xserve RAID fault-tolerant disk arrays, and Xsan storage area network (SAN) family. Progent can also give you access to certified experts to help with Cisco network appliances.

Can Progent help our business relocate our IT infrastructure?
Progent can provide a Microsoft-certified IT professional who can help you plan and manage a seamless computer network relocation to a new site, including data center selection and deployment, project management, ISP and telecommunications carrier selection and coordination, and coordinated network upgrades — all with ongoing support throughout.

Does Progent publish datasheets on specific IT outsourcing packages?
Progent has produced IT Outsourcing fact sheets for three service offerings targeted for small and medium sized organizations. Progent’s Small Business IT Outsourcing Package offers affordable IT management, network consulting, technical support and Help Desk services for San Francisco Bay Area businesses with 10-50 network users. To view a printer-friendly Adobe Acrobat version of this fact sheet and find out how outsourcing can cut costs and increase the business value of your network, click:
Small Business IT Outsourcing Package Datasheet (166 Kb PDF file).

Progent's Network Monitoring Packages provide 24x7 network monitoring and IT support for Bay Area organizations that have 50-250 networked users. To read a printable PDF version of this datasheet and discover the ways outsourcing can lower expenses and improve the business value of your network, click:
Network Monitoring Packages Datasheet (69 Kb PDF file).

How can Progent help my company reduce spam?
Progent has partnered with Postini to offer small businesses email security with E-Mail Guard, a managed service that eliminates spam and email viruses before they are able to penetrate your corporate firewall.

What can Progent do to help with disaster recovery?
Progent's continuation of business consultants can show you how to create recovery plans, design a fault-tolerant IT foundation, and conduct realistic preparedness drills.

Does Progent offer support for migrating from Microsoft Exchange 5.5 Server to Exchange Server 2007?
Progent's Microsoft Exchange migration consulting services can help you define and implement an efficient in-place upgrade strategy that avoids business disruption, minimizes long-term support requirements, and makes your Exchange Server easy to manage.

What Types of organizations can Progent help?
Progent specializes in providing support outsourcing and consulting services for small companies plus branch office support for national or international enterprises. Progent's typical small business customers have between 10 and 250 users at a site and cannot justify the time and outlay required to manage a large group of IT professionals who can offer expert Microsoft support, Cisco consulting, as well as in-depth knowledge of other important networking technologies. For large businesses, Progent can supplement internal IT staffs by providing world-class experience in deploying key Microsoft technologies. Progent's certified experts offer Active Directory help, Exchange Server 2007 expertise, Exchange Server 2003 support, and CISSP Security Consulting. For national or multi-national organizations with branch offices in Northern California, the Bay Area, Progent can serve as a seamless local extension of corporate computer system management. Very small companies find it cost effective to use Progent's local or remote support services on an as-needed basis for tasks such as server setup, email migration, system upgrades, site relocation, hardware troubleshooting, or Help Desk Call Center support.

Can Progent help design a fault-tolerant load balancing solution?
Progent's server load balancing support services address a broad array of load balancing techniques such as server balancing, application balancing, and LAN/WAN infrastructure routing.

What web development services are available from Progent?
Web development services available from Progent's Experts Team include web architecture, web project management, .ASP and .NET application development, graphic design, and on-site training in web development tools such as FrontPage. Progent can also give you access to application experts who can show you how to create and deploy custom eCommerce solutions.

Call 209-653-5404 or send email to information@progent.com