Onsite Service Available in Stanislaus County, Modesto, Turlock, Ceres, Oakdale, Riverbank, Patterson, Waterford, Newman, Hughson





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What Types of organizations can Progent help?
Progent specializes in providing support outsourcing and computer support for small businesses plus branch office support for national or global enterprises. Progent's typical small business customers have fewer than 300 users at a site and cannot afford the time and cost required to maintain a big internal organization of IT experts who can provide expert Microsoft support services, Cisco certified expertise, plus in-depth understanding of other important business information system technologies. For large companies, Progent can supplement internal network support groups by providing world-class skill in deploying Microsoft technologies. Progent's certified consultants offer Active Directory support, Exchange Server 2007 expertise, Exchange Server 2003 help, and CISSP Security Consulting. For nationwide or international enterprises with branch offices in the San Francisco Bay Area or in larger urban areas throughout the United States, Progent can function as a seamless local extension of corporate business network management. Very small organizations find it affordable to utilize Progent's on-premise or remote support services on an as-needed basis for jobs such as server deployment, email integration, system upgrades, site moves, emergency troubleshooting, or Help Desk support.

Does Progent support Firewall and VPN technology from vendors other than Microsoft and Cisco?
In addition to providing a wide range of security technologies from Microsoft and Cisco, Progent delivers small and mid-size companies expert consulting for solutions from other important Firewall and VPN vendors such as Check Point Software, WatchGuard, Juniper Networks, SonicWALL, and Symantec.

How does Progent document the support services provided to my business?
Progent's detailed IT service reporting system offers detailed records for all billed consulting. Every Progent consultant has complete access to all the details of IT support delivered by any staff member to every customer. This history of problems and fixes, plus false alarms and missteps, is organized as a readily available and searchable internal database that enables Progent's network consultants to share their experiences company-wide so that the overall effectiveness of Progent's service increases over time.

Can Progent help maintain and improve my development environment for Linux applications?
Progent's Linux developer network support services give your Linux developers access to experienced IT professionals to build and support your IT network without the expense and distraction of maintaining a large in-house administrative and support organization. Progent's IT outsourcing allows Linux developers to concentrate their strategic skill on vital business projects while still receiving the rewards of high-quality IT support. Progent has produced a Small Business IT Outsourcing White Paper that details how outsourcing can save you money and enhance productivity.

What services are available from Progent to support Windows 2000 Server?
Progent's certified Microsoft team members can help you to maximize Microsoft Windows 2000 Servers dependability and can streamline network management, provide network help and troubleshooting, and bolster security. Progent can provide GIAC and CISSP certified security consultants to assess your current network security and recommend business-wide policies, methodologies, and technologies to improve your security. Progent can also help your company to upgrade from Windows 2000 to Windows 2008.

How can Progent help large enterprises?
Progent's IT experts can help large businesses to design, deploy, and manage major rollouts of core Microsoft technology by providing support services including Active Directory consulting, Microsoft Exchange Server design services, Configuration Manager and Systems Management Server engineering, and SQL Server expertise. Progent has worked with some of the world's largest companies to integrate crucial information technology solutions powered by Microsoft technology and can offer seamless branch office support services to enterprises with branch offices in Northern California or in major cities in the United States.

What Microsoft eCommerce applications can Progent help customize?
Progent's Experts Team offers comprehensive consulting knowledge in specific application areas, allowing you to develop fast, low-cost and effective IT solutions that address the unique needs of your company. Progent's line-of-business software developers can help your business to customize Microsoft's popular eCommerce-capable offerings such as:

  • Microsoft Dynamics AX ERP Software (formerly Microsoft Axapta)
  • Microsoft Dynamics GP Business Accounting Software (formerly Microsoft Great Plains)
  • Microsoft Dynamics NAV Business Management Software (formerly Microsoft Navision)
  • Microsoft Dynamics SL Accounting Software (formerly Microsoft Solomon)
  • Microsoft Dynamics RMS (Retail Management System)

    Does Progent offer special IT outsourcing packages for mid-sized businesses?

    Progent can provide medium size businesses in Northern California and in larger cities across the S. two cost-effective outsourcing service packages built on Operations Manager:

    To see a concise printable spec sheet describing Progent's two Network Monitoring Packages for mid-sized organizations, click:
    Network Monitoring Packages.

    What are some examples of small businesses saving money by outsourcing IT support to Progent?
    Progent has published a white paper that details the benefits a small company can realize by outsourcing network consulting and other information technology services. The white paper provides detailed examples of the ways San Francisco Bay Area businesses benefited from Progent's outsourcing services by improving the productivity of their information systems and reducing money for network service. To see a printable Adobe Acrobat version of this document and learn ways outsourcing can lower costs and enhance your business, click:
    Small Business IT Outsourcing White Paper.

    Can Progent help design a fault-tolerant load balancing solution?
    Progent's server load balancing support services address a broad array of load balancing techniques such as server balancing, application balancing, and LAN/WAN infrastructure routing. Progent's consultants can assist your company to improve network fault tolerance and performance by deploying load balancing features built into technologies like Microsoft Windows Server 2003 Network Load Balancing Manager, Windows Server 2008 Network LBM, Cisco Switches and IOS-based Routers, Citrix Metaframe, and F5 BIG-IP.

    How Can Progent Help with SharePoint Portal Server 2003?
    Progent's Microsoft-certified technical team members can assist you to evaluate the business case for implementing SharePoint Portal Server 2003, deliver configuration assistance, optimize your IT system environment, integrate your standard and custom application software to run with SharePoint Portal Server, create a corporate-wide security plan that incorporates portal technology, and offer diagnostic and Help Desk Call Center services. Progent can also help you to upgrade to SharePoint Server 2007 from SharePoint Portal Server 2003.

    Can Progent help customize Microsoft Word so that it is better integrated into the workflow of my business?
    Progent can show you how to customize your Microsoft Word environment to take advantage of the most current edition, MS Word 2007, which incorporates major improvements in publication management, team projects, and mail merge capabilities. A MS Word consulting support specialist from Progent's Experts Team can assist to you integrate Word's advanced capabilities into the workflow of your business, create templates, and build time-saving macros.

    What are the advantages to my business of Progent's network monitoring outsourcing?
    Operations Manager increases the reliability of business-critical programs by proactively identifying and helping to resolve trouble spots before they are able to bring down a network. Operations Manager can improve system throughput by checking predefined performance thresholds and usage patterns on critical servers, allowing network support staff to be more proactive in adding performance-related resources and to eliminate problem areas before they bring about severe network bottlenecks. However, configuring System Center Operations Manager to take full advantage of this feature-rich monitoring tool can be tricky. With more five years of experience with the NetIQ technology upon which MOM is derived, Progent's network experts can help you select the proper System Center Operations Manager components, deploy and configure Operations Manager, and write specialized rules, scripts, reports and alerts for your IT system. Progent can also record Operation Manager's network monitoring policies and procedures for your IT organization.



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    If your small business is in Stanislaus County and you are in need of computer help, IT outsourcing, or high-level services from a Microsoft or Cisco certified engineer:

    Call 209-653-5404 or send email to information@progent.com















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