Onsite Service Available in Stanislaus County, Modesto, Turlock, Ceres, Oakdale, Riverbank, Patterson, Waterford, Newman, Hughson

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Which ERP and MRP programs are supported by Progent?
Progent offers ERP and MRP help for a selection of solutions including:
  • Microsoft Dynamics AX Enterprise Resource Planning Software (formerly Microsoft Axapta)
  • Microsoft Dynamics GP Accounting Software (formerly Great Plains)
  • Microsoft Dynamics NAV Software (formerly Navision)
  • Microsoft Dynamics SL 6.5 Business Accounting Software (formerly Solomon)
  • Microsoft Dynamics RMS (Retail Management System)
  • Macola ES by Exact Software
  • MAS 90 ERP by Best Software
  • QuickBooks Accounting Software by Intuit

    Can Progent help with setting up and using Microsoft Project?
    Progent's Microsoft Project consultants can provide in-depth expertise in deploying and using Microsoft Project Server and Project Online and can deliver a broad range of cost-effective remote support services based on industry leading practices to assist businesses of any size to receive all the advantages of this leading platform. Services offered by Progent include project design, software configuration and migration, setting up secure file and status sharing among local and offsite users, network infrastructure optimization, and customized online training classes.

    How can Progent help my business get the most benefit from Microsoft System Center Operations Manager?
    Installing System Center Operations Manager can be a challenge. With more than ten years of background with SCOM and its core technology, Progent's consultants can assist to you choose the right Operations Manager components, set up and deploy Operations Manager, and develop custom rules, scripts, reports and alerts for your enterprise. Progent can also document Microsoft Operations Manager's server monitoring policies and procedures.

    You can outsource SCOM problem mitigation to Progent's Microsoft Gold-certified consultants. With years of information system management background, these IT experts can also act quickly to the monitoring data generated by System Center Operations Manager to keep mission-critical servers running smoothly. By inspecting trend information and reacting efficiently to alarms, Progent can eliminate emerging problems before they result in downtime or fix serious problems as soon as they occur. In most cases, Progent can solve network trouble remotely, saving time and money. For serious problems requiring onsite support, Progent can immediately dispatch a field engineer to the site of any small business in Northern California and to most zips in the U.S.

    How can Progent help us design and manage a virtualization solution?
    Virtual compute, storage and networking technologies enable businesses to maximize utilization, streamline network administration, and enhance workload uptime and data protection. operate multiple virtual servers on one physical processor. Typical applications for virtualization are hardware consolidation, inexpensive platforms for applications that require older operating systems, and affordable quarantining of software programming or pilot environments from on-line ones. Progent's virtual server consultants offer Windows Server 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server 2012 R2 virtualization consulting services, Windows Server 2008 Hyper-V Virtualization help, VMware vSphere planning and deployment, VMware NSX network virtualization design and management, and Citrix XenServer support. Progent can deploy virtual servers to maximize speed, dependability and ease of administration while simultaneously lowering expenses; propose and test business recovery plans that reduce productivity loss in case of a catastrophic failure; and provide ongoing maintenance, repair, and consulting services as virtualization technology advances.

    Can Progent help my business build hybrid cloud solutions with Windows Server 2016 Hyper-V?
    Windows Hyper-V 2016 utilizes core features first developed for and refined on Microsoft Azure, one of the world's biggest public clouds. This dramatically improves the suitability of Microsoft's Windows Server platform to support private cloud and hybrid cloud/on-premises deployment models by enhancing data security, availability, expandability, manageability, reliability and recoverability. Progentís Microsoft certified Windows Server 2016 Hyper-V consulting team can help you to evaluate the benefits of Hyper-V 2016 for your organization, configure test environments to confirm the ability of Hyper-V 2016 to support your critical applications, plan an efficient network architecture for a cloud-based or hybrid installation, develop and carry out a non-disruptive upgrade strategy, educate your IT administration and technical support staff, and deliver ongoing consulting and troubleshooting services to ensure that your Hyper-V 2016 solution gives you the highest possible business benefit.

    How does Progent handle problem escalation?
    Progent uses a collaborative model for problem escalation, making it possible to solve even the most difficult network issues that can crop up from time to time. By taking advantage of 100s of consulting-years of background from Progent's Microsoft and Cisco-qualified technical team members, Progent can rapidly and cost-effectively fix networking problems that would baffle ordinary IT service organizations. Working with thousands of clients on implementation and integration tasks annually gives Progent a unique understanding about what techniques work and which ones do not in resolving IT issues.

    How can Progent help us integrate our business software with Amazon Marketplace Web Service?
    Amazon Marketplace Web Service (Amazon MWS) is an integrated collection of APIs that enables Amazon sellers to improve the efficiency of their business processes by automating key sales activities such as listings, orders, payments, fulfillment, and finances. By tapping into Amazon's vast online selling environment and automating their sales processes, merchants can expand their reach, lower their operating costs, improve reaction time to customers, and increase their profits. Progent's Amazon Marketplace Web Service developers can work with your development team and provide application programming, workflow integration, project management support, and mentoring so you can shorten development time and costs and expedite your ROI.

    Can Progent help us configure and troubleshoot Cisco Unified Communications Manager (CUCM) or CallManager?
    Cisco Unified Communications Manager, formerly branded CallManager, operates as the core of Cisco's communications and collaboration portfolio. CUCM and Unified CM Express (CME) offer a modern IP-PBX by integrating tightly with applications like Unified CM IM and Presence Service, Cisco Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach (SNR), and Unified Contact Center Enterprise (UCCE) for building an advanced customer contact solution. Progent's CCIE-certified CUCM consultants can assist with any aspect of Unified CM support and troubleshooting in areas that include integrating Cisco Voice over IP phones and desktop video phones, reviewing dial plans, configuring SIP trunks and CUBE session border controllers, deploying ISR G2 routers with CUBE networking support, designing UCS server clustering solutions for survivability, and integration with Exchange and Skype for Business.

    Why should a small business outsource IT support?
    Whether it means designing network infrastructure, establishing or outsourcing a Help Desk, deploying a new email system, or building an web-based business application, outsourcing your system support services can control expenses and minimize uncertainties, allowing network service expenses to grow in a more linear and controlled fashion than is possible by establishing a large, comprehensive internal IT organization.

    What types of organizations can Progent help?
    Progent offers IT outsourcing, cloud integration plus PC and mobile help for small and midsize businesses, economical online IT consulting for local governments and schools, plus branch office support and disaster recovery solution design for large corporations. Progent's small business clients usually cannot afford the distraction and expense required to have a full-time IT support staff and rely on Progent for as-needed guidance, system integration and troubleshooting. Small and midsize businesses find it cost effective to utilize Progent's remote expertise on an occasional basis for jobs such as Windows Server configuration, Exchange Server migration, network hardware upgrades, datacenter relocation, hybrid cloud integration, or Call Center outsourcing. For enterprise-class disaster recovery/business continuity solutions, Progent can provide immediate online or onsite access to a Cisco-certified CCIE network infrastructure engineer, a VMware VCDX-certified Site Recovery Manager consultant expert, or a NetApp MetroCluster consultant. Progent's CISA and GIAC-certified information assurance consultants can provide an array of security and compliance assessment packages designed for networks of all types and sizes.

    How Can Progent help with Microsoft SharePoint?
    Progent has been delivering SharePoint consulting services since the initial product was published more than a a dozen years, and Progent has the scope of technical knowledge to help organizations of any size to design and carry out a SharePoint Server 2013 installation and develop SharePoint 2013 applications that add substantial business benefit to your information network. Progent's Microsoft-certified consultants can help your company to assess the risks and benefits of upgrading to SharePoint Server or SharePoint Online from legacy releases of SharePoint or from another collaboration solution; determine whether an in-house, online or hybrid deployment is best suited for your organization; and select the most appropriate version of SharePoint 2013 for your purposes. Progent can provide comprehensive project management outsourcing or can help in specific jobs related to your SharePoint 2013 migration.

    How can Progent help our business evaluate and install Windows Server 2012 R2?
    Progent's certified Windows Server 2012 R2 consultants can help you to assess the benefits of Microsoft Windows Server 2012 for your organization, create pilot environments and rollout strategies, tune your infrastructure for local, multi-location, Cloud-based, and partial-Cloud environments, educate your IT support, team, create an enterprise-wide security strategy, automate IT management, assist with application development, and build and test a DR/BC plan. If you are considering migrating from Microsoft Windows Server 2012 R2 to Windows Server 2016, Progent's Windows Server 2016 hybrid integration consultants can help you to evaluate the benefits of Windows Server 2016 for your business and design and implement an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 using a local, cloud, or hybrid deployment model.

    Does Progent offer consulting services for Microsoft Office and Office 365?
    Progent's Microsoft Office and Office 365 experts can assist businesses to integrate Microsoft Office desktop and Office 365 applications such as Office Excel, Office Word, PowerPoint, Outlook, Microsoft Access, Visio and OneNote into a seamless solution that provides quick return on investment and promotes better business outcomes. Progent can assist you to integrate Office or Office 365 apps with each other and with additional core Microsoft platforms such as SharePoint, Microsoft Exchange Server and Microsoft SQL Server. Progent's consultants can also assist you resolve compatibility issues between various releases of Microsoft Office and offers customized online Office and Office 365 training to individuals or teams.

    How can Progent help us take full advantage of Microsoft Project Server?
    Progent's certified Microsoft Project Server experts offer comprehensive remote and onsite support for Microsoft Project Server and for all Microsoft platforms that work in conjunction with Microsoft Project Server. Services provided by Progent include Project Professional and Project Web App integration, SharePoint Server 2013 planning and deployment, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, MS Exchange 2016 Server migration, Exchange 2013 Server integration, Excel 2016 and Microsoft Office 365 Excel application support, plus Office and Office 365 PowerPoint and Visio webinar training. Progent can provide Cisco-certified CCIE consultants to assist your company to optimize your infrastructure to accommodate local, branch, home-based, and mobile users so that they can use Microsoft Project Server 2010 to collaborate safely and productively. Progent's certified network security engineers can assist you to plan and police security workflows that protect important project data without disrupting productive information exchange.

    More Questions and Answers

    If your small business is in Stanislaus County and you require computer support, information technology outsourcing, or top-level services from a Microsoft or Cisco certified consultant, call 209-653-5404 or visit Contact Progent.

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