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Can Progent help integrate and support Cisco unified communications and collaboration solutions?
Progent can provide online or on-premises access to a Cisco Certified Internetwork Expert (CCIE) consultant to help you to design, deploy, manage and repair converged communications networks supported by Cisco Unified Communication technology in an in-house, distributed, or hybrid cloud environment. Progent's Cisco-certified Unified Communications consultants have in-depth experience assisting organizations of all sizes to build advanced collaboration ecosystems by delivering services that include Cisco Unified Communications Manager (CUCM or Unified CM) and CallManager system design and deployment, IP voice and video phones setup, and wireless IP phone solutions. Progent's consultants can help you with Cisco's entire library of Unified Communications applications like Jabber, WebEx Meeting Center, Cisco Unity Express (CUE), Cisco Unified Contact Center Express (CCX), and Unified Mobility.

Does Progent offer an easy and affordable way for small businesses to evaluate their network security?
Progent offers two ultra-affordable service bundles designed to enable small companies to get an impartial security evaluation from a qualified security engineer. With Progent's External Network Security Inventory Checkup, a security engineer runs a comprehensive test of your IT infrastructure from outside your firewall to determine potential risks in the security profile you expose to the outside world. With Progent's Internal Network Security Inventory Checkup, a certified security professional runs a network scan from an authorized machine inside your firewall to uncover vulnerabilities to inside threats. The two security inventory packages are configured and run from a secured external site.

Can Progent help me configure Database Availability Groups for Exchange 2013?
A Database Availability Group known as a DAG is the core of high availability for Exchange 2013 Mailbox servers. First offered in Exchange Server 2010, a DAG is a collection of as many as 16 Mailbox servers where any DAG server can host a copy of an Exchange mailbox database from a different DAG server. DAG servers work together to restore automatically from breakdowns that affect mailbox databases. Progent's certified Exchange experts offer DAG consulting services to assist your organization to design, install and administer a high availability solution for your Exchange mailbox servers. In addition, Progent's Exchange Server 2016 consultants can help you move your Microsoft Exchange 2013 DAG deployment to Microsoft Exchange 2016.

Can Progent help us move our data center to a colocation facility?
There are several hundred enterprise-class Internet Data Centers in Northern California and larger cities throughout the U.S., and Progent's colocation support group can enhance your network's reliability and performance by helping you select a colo site that meets the particular requirements of your enterprise such as geographic proximity, space, connectivity, budget, and value-added features and services. Progentís colocation center support services are designed for companies with equipment housed at collocation hosting facilities and in need of timely on-premises service at the colocation site plus online support from Microsoft and Cisco qualified professionals. Progent offers a variety of co-location center consulting services such as system architecture analysis, Windows and Linux server installation and support, tech support for server and telecommunications networking, design and installation of high availability systems, architecting and deploying layered security structures, firewall integration and troubleshooting, designing load balancing environments, and planning high-availability server and storage clustering systems.

Can Progent provide help with Microsoft Access software development?
Progent's Microsoft Access developers and consultants offer cost-effective online consulting services for all releases of Microsoft Office Access including Access desktop and Access Web App and offers advanced assistance for application development, database migration, performance optimization, BI reporting, and troubleshooting. Progent also can provide tailored online training for Office Access application development and database management.

What is Managed Network Monitoring and how can it help my business?
Managed Network Monitoring is a form of outsourcing that allows your in-house IT staff to take advantage of the server monitoring activities of an outside IT support firm. If your company has a small internal IT group, Progent's Managed Network Monitoring co-sourcing package is an economical way to increase network reliability, performance and security.

Key features of Progent's Managed Network Monitoring Package include:

  • Progent performs a requirements assessment and configures System Center Operations Manager
  • Progent deploys an off-site Operations Manager server to monitor your network
  • Progent provides Helpdesk support services, coordinated with Microsoft Operations Manager
  • Progent remotely tracks, diagnoses, and/or resolves problems
  • Progent performs ongoing IT management including installation of service packs and security patches
  • Hardware must be covered by manufacturer's on-premises warranty program

    How can Progent help our business evaluate and install Windows Server 2012 R2?
    Progent's certified Windows Server 2012 support experts can assist you to evaluate the advantages of Microsoft Windows Server 2012 R2 for your organization, create test environments and migration strategies, tune your infrastructure for local, multi-site, cloud-based, and partial-cloud datacenters, educate your IT support, team, create an enterprise-wide security plan, streamline IT management, help with application development, and build and validate a disaster recovery/business continuity plan. If your organization is considering moving from Windows Server 2012 R2 to Windows Server 2016, Progent's Windows Server 2016 hybrid cloud solutions experts can assist you to evaluate the benefits of Windows Server 2016 for your environment and plan and implement an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 using an on-premises, cloud, or hybrid deployment model.

    Can Progent help my business build hybrid cloud solutions with Windows Server 2016 Hyper-V?
    Hyper-V 2016 utilizes key technologies initially developed for and proven on Azure, among the world's biggest public clouds. This dramatically enhances the ability of the Windows Server platform to run private cloud as well as hybrid cloud/on-premises environments by improving security, uptime, expandability, manageability, reliability and disaster recovery. Progentís Microsoft-certified Windows Server 2016 Hyper-V consulting team can assist you to evaluate the advantages of Hyper-V 2016 for your business, set up test systems to verify the ability of Hyper-V 2016 to support your vital applications, design an efficient network topology for a cloud-centric or hybrid deployment, create and execute a smooth migration plan, train your IT management and support personnel, and provide as-needed consulting and troubleshooting support to ensure that your Hyper-V 2016 investment delivers maximum business benefit.

    How can Progent help improve the fault tolerance of my network?
    Progent's design services for high availability IT systems offer access to Microsoft and Cisco-certified consulting experts who can help you create a robust computing environment that includes key technologies and processes for mission critical environments. Progentís engineering experts can assist you to implement a network infrastructure with features that include redundant Internet connections, network load balancing, zero-downtime data centers, cloud backup and restore, high-availability interoffice connectivity, and high-reliability multi-location networks. Progent can also provide disaster recovery preparedness consultants to help you design, validate, and document a recovery process based on best practices.

    Can Progent help us integrate and troubleshoot our Cisco VoIP phones and IP video phones?
    Progent's Cisco IP phone and video IP phone consultants can help you to integrate, maintain, and troubleshoot Cisco VoIP phones, desktop video IP phones and wireless IP handsets. Progent offers support for all versions of Cisco's IP phones from legacy VoIP devices to the latest HD media phones. Progent's consultants can also help you to integrate your IP phones with Cisco Unified CM, formerly branded CallManager, or with Unified CM Express to create a an advanced IP-PBX ecosystem for unified messaging and collaboration. Progent can also help you to configure Cisco Unified CM apps like Cisco Unified CM IM and Presence Jabber, Cisco Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach, and Cisco Unified Contact Center Enterprise for building an advanced customer contact center. Progent can provide expertise with all aspects of Cisco IP Phone integration including reviewing dial plans, solving QoS, integrating SIP PSTN trunks and CUBE session border controllers, installing Cisco ISR routers with CUBE VoIP networking capability, and designing Cisco UCS server clustering and Cisco Survivable Remote Site Telephony solutions for survivability.

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    If your small business is in Stanislaus County and you need computer help, information technology outsourcing, or high-level services from a Microsoft or Cisco certified professional, call 209-653-5404 or visit Contact Progent.

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