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Can Progent help with Citrix XenServer virtualization technology?
Progent's Citrix certified XenServer consultants can help your company to evaluate the strategic advantages of XenServer as well as additional Citrix platforms, and can assist your IT organization to plan, test, execute, troubleshoot, and maintain a XenServer installation. Progent can also assess your existing Citrix technology environment and show you how to optimize resource utilization, performance, security and compliance, availability, and recoverability.

How can Progent help me integrate Microsoft System Center 2012 R2?
Progent's Microsoft System Center consulting experts have over 15 years of background deploying, supporting and fixing the key platforms included with Microsoft System Center and can assist your organization to design, deploy, maintain, and repair your Microsoft System Center 2012 R2 ecosystem to maximize the availability and responsiveness of your critical IT resources across multiple Windows and Linux/Unix OS environments and local and Cloud-connected fabric. Progent also offers System Center 2016 upgrade planning and support to help you to move to the current version of System Center from a previous release or from a third-party datacenter management platform to provide the benefits of enterprise-class provisioning, centralized management, security, plus datacenter and critical application performance monitoring.

Can Progent help my business build hybrid cloud solutions with Windows Server 2016 Hyper-V?
Windows Hyper-V 2016 utilizes key technologies first designed for and proven on Microsoft Azure, among the world's biggest public clouds. This pedigree dramatically enhances the suitability of the Windows Server platform to support private cloud as well as hybrid cloud/on-premises deployment models by improving data security, uptime, expandability, manageability, dependability and recoverability. Progentís Microsoft certified Windows Server 2016 Hyper-V specialists can assist you to evaluate the benefits of Hyper-V 2016 for your business, configure pilot systems to verify the ability of Hyper-V 2016 to support your critical applications, plan a cost-effective network architecture for a cloud-based or hybrid installation, develop and carry out a non-disruptive migration plan, educate your IT management and support staff, and deliver ongoing consulting and debugging services to make sure that your Hyper-V 2016 solution gives you the highest possible business value.

Can Progent help us with desktop and mobile device configuration management?
Progent offer System Center Configuration Manager (SCCM 2012) planning and installation, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to consolidate and simplify the administration of your PCs along with your web-facing tablets and smartphones. Progent can assist you to upgrade smoothly to SCCM 2012 from an older change management platform or assist you to modify your current SCCM 2012 environment to support your changing IT needs.

What is Progent's response time for providing online technical support?
Progent's Technical Response Center (TRC) is dedicated to providing the best level of online IT support services available for emergency as well as standard issues. For urgent problems that impact multiple workers, vital personnel, or a mission-critical application, the TRC will respond in less than an hour. For non-critical problems, the TRC will in less than two hours. Under any circumstance, your ticket will be generated promptly and accurately, You will be sent a confirmation from the ticketing system, and the TRC will check with you on each resolved problem to make sure you are comfortable with the resolution and willing to close out the ticket. Find out more details concerning Progent's Technical Response Center Customer Commitment.

Does Progent offer consulting services for Windows Server Essentials?
Microsoft Windows Server 2012 R2 Essentials is an affordable, versatile platform that allows small businesses to make the move from the traditional stand-alone in-house datacenter to the modern hybrid computing paradigm that combines local and virtualized cloud-based software and infrastructure. Progent's certified Windows Server Essentials consulting experts can provide budget-friendly online consulting and troubleshooting services for Microsoft Windows Server Essentials. Progent can assist you to determine the possible productivity and cost advantages of moving to WS 2012 R2 and adopting a hybrid on-premises/cloud design for your computing environment. Progent can provide comprehensive project management so you can design and carry out an efficient migration to Microsoft Windows Server 2012 R2 Essentials, Microsoft Office 365, and other Microsoft Cloud platforms and services. Progent can also provide as-needed consulting, technical support, and customized training.

We want to develop a long-term IT strategy but we don't have a Chief Information Officer. Can Progent help?
If your company doesn't currently have a senior IT strategist, Progent's part-time CIO service offers the help of a veteran information executive on an as-needed basis to assist with vital jobs such as growth strategies, managing technology budgets, developing TCO models, workflow reengineering, contract review, information security, cash flow predictions, automating network administration, desktop support, software revision control, server monitoring, and business continuity planning.

Does Progent offer support for Exchange Server 2016 Database Availability Groups (DAGs)?
MS Exchange 2016 enhances the speed and simplifies the deployment of DAGs, which provide automatic failover for high availability. DAGs in Microsoft Exchange 2016 lower failover delay by an estimated 33% relative to Exchange Server 2013. Other improvements cover configuration defaults that follow industry best practices for data protection. Progent's certified Exchange experts offer DAG support services to assist your business to design, implement and maintain a Database Availability Group environment the offers advanced security for your Exchange mailboxes.

What are the key features of Progent's IT outsourcing packages?
Features of Progent's IT outsourcing packages include network assessment to make sure that your computer system meets required levels of security and off-site access, round-the-clock server monitoring using MOM to anticipate problems before they disrupt your productivity, if required Help Desk Services from Progent's technical staff, security audit to help preserve your network from hackers and viruses, installation of Service Packs and security updates for servers and applications, reduced rates on Progentís remote and on-premises troubleshooting services, and the expertise of Progentís team of Microsoft-certified network architects and support technicians.

Does Progent Offer Business Continuity Planning Services?
Progent offers advanced remote expertise for disaster recovery/business continuity planning, validation, and training to help you to prepare for possible catastrophes, minimize service disruption for your essential network operations, eliminate data loss, and meet regulatory mandates and business requirements. Progent's business continuity experts can team with your executive and network support staff to provide business impact analysis, define dependencies, specify the resources required to run your organization, prioritize key network functions and define acceptable restoration times, select hot backup sites, set up secure remote access capability for crucial workers, implement notification mechanisms and assign responsibilities for personnel, document a comprehensive recovery and test plan, and provide training for key people to execute your agreed upon solution. Progent's Windows Server 2016 disaster recovery consultants can help you to design and build an affordable disaster recovery/business continuity solution for multi-site or hybrid cloud environments utilizing failover cluster tools field-tested in Microsoft's massive Azure public cloud.

Can Progent help us integrate and troubleshoot our Cisco VoIP phones and IP video phones?
Progent's Cisco VoIP phone and video IP phone consultants can assist you to configure, maintain, and debug Cisco VoIP phones, video IP phones and wireless IP phones. Progent can provide expertise for all models of Cisco's IP phones from discontinued VoIP products to the latest media phones. Progent's IP telephony experts can also help your organization to integrate your IP phones with Cisco Unified Communications Manager, formerly named CallManager, or with Cisco Unified CM Express to create a state-of-the-art IP-PBX environment for unified messaging and company-wide collaboration. Progent can also assist you to configure Unified CM apps like Unified CM IM and Presence Service with Jabber support, Unity Express for voicemail management, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for building an advanced customer contact center. Progent can deliver support with all aspects of Cisco VoIP Phone integration including reviewing dial plans, solving IP phone registration issues, integrating SIP PSTN trunks and CUBE internetworking, installing ISR G2 routers with CUBE internetworking support, and designing Cisco UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) solutions for survivability.

Can Progent help me replace my old voice mail system with Exchange 2010?
Improvements in Microsoft Exchange 2010 for software-driven telephony include speech-to-character translation for quickly searching your stored voice mail instead of playing back every call, digital attendants to answer callers and assist them to navigate your voice messaging menus, programmable call answering processes to forward or scan calls based on Caller ID or contact data, and text alerts concerning unanswered calls or voice mail. Progent's Exchange Server 2010 consultants can assist your company to evaluate the business benefits and engineering risks of replacing your existing voice mail solution with a telephony environment powered by Microsoft Exchange Server 2010, design and deploy Exchange 2010 with unified messaging functionality, and deliver continuing remote consulting support and maintenance services to accelerate your ROI for integrating Microsoft Exchange 2010's digital voice solution.

Can Progent help set up secure and fault-tolerant email?
Progent offers small businesses access to a network professional with experience in MS Exchange 2016 Server upgrade support, Microsoft Exchange 2013 Database Availability Group (DAG) design, Exchange 2010 design, Windows Server 2016 Credential Guard and Cloud Witness integration, Windows Server 2012 R2 Live Migration consulting, Windows 2008 clustering integration, and System Center Data Protection Manager configuration in order to create a fault-tolerant messaging solution that accommodates local users, remote offices, at-home employees, and road warriors. Progent's Email Guard is a spam and virus filtering service platform that stops spam and email-borne attacks and includes cloud-based recovery via spooling. Progent's CISSP and GIAC-certified security professionals can assist your enterprise to create infrastructure, security policies, and operational processes that maximize email protection.

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If your small business is in Monterey, Pacific Grove, Seaside, Carmel or anywhere in the Monterey Peninsula area and you need computer assistance, IT outsourcing, or advanced services from a Progent consultant, call 831-600-4300 or visit Contact Progent.

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