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What is Progent's response time for providing online technical support?
Progent's Technical Response Center is dedicated to providing the highest level of online IT support services offered anywhere for urgent and standard problems. For emergency problems that impact multiple workers, crucial people, or a line-of-business application, the TRC can engage in one hour or less. For non-critical issues, the TRC is committed to respond in less than two hours. Regardless of criticality, your ticket will be created promptly and accurately, You will receive a confirmation from the ticketing system, and the TRC will get in touch with you on each resolved problem to make sure you are satisfied with the outcome and willing to close the ticket. Find out more details about Progent's TRC Customer Commitment.

Can Progent help us create a hybrid cloud solution based on Windows Server 2016
Progent's Microsoft-certified information technology consultants offer Windows Server 2016 integration consulting to help organizations of any size to design and implement a smooth move to Windows Server 2016 and Hyper-V 2016 based on an on-premises, cloud-centric, or hybrid architecture. Progent can assist you to assess the business value of Windows Server 2016 for your enterprise and can help you with any facet of planning, configuring, managing or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can help you to benefit from the many innovative disaster recovery and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers for isolating applications, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, Just In Time (JIT) Privileged Access Management, Virtual Machine load balancing, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain clusters.

Can Progent provide the consultation of a CISA-certified cybersecurity auditor?
The CISA credential is a globally recognized qualification that signifies expertise in network security audit and control. Certified by ANSI, the CISA credential requires that consultants undergo an extensive examination administered by the ISACA professional group. Progent offers the expertise of a CISA-certified Cybersecurity audit professional able to assist companies in the areas of IS audit process, IT governance, network assets and architecture ROI, IT service delivery, safeguarding of data resources, and disaster recovery planning.

What online services are available for maintaining Cisco routers?
Among the common remote Cisco router consulting services available from Progent's certified Cisco experts are configuring hostname, DHCP, routing tables, NTP, security logon banner and user accounts; configuring iBGP, aggregation, static or BGP to EIGRP redistribution, and static route injection into OSPF; fixing policy based routing to MPLS, routing tables, and BGP peering; upgrading router's IOS image; setting up and confirming failover; fixing VPN tunnel problems; creating a network diagram and documenting configuration; plus policy and fault tolerance planning.

Can Progent provide the support of a CISSP-certified cybersecurity consultant?
Progent's CISSP-certified cybersecurity consultants can help organizations of all sizes with any facet of information system security. Progent can help create cost-effective cybersecurity solutions that protect a small office from advanced malware attacks or Progent can plan, configure, and monitor an end-to-end security strategy for hybrid networks that support local, remote, and mobile clients sharing network resources distributed across a mix of physical datacenters and various clouds.

Can Progent help us integrate Office 365 applications and cloud hosting services?
Office 365 is Microsoft's growing suite of productivity programs and cloud-hosted services offered on a monthly or annual subscription basis. Office 365 applications and cloud-based services are available in an array of subscription plans intended for customers from students and home offices to enterprises. Progent can provide quick and easy online access to specialists with in-depth knowledge of Microsoft, macOS, iOS, and Google Android platforms. Progent can assist your business to understand the many subscription options available with Office 365 and integrate your network with Office 365 so you derive maximum business value. Progent's Office 365 integration consultants support cross-vendor environments that incorporate Windows, macOS or OS X, and Linux operating systems. Progent can also help your business to create and maintain hybrid ecosystems that transparently combine on-premises and cloud-based products and services.

Can Progent help us migrate from our legacy Cisco UC500 VoIP system to a modern VoIP platform?
Progent's seasoned IP Voice experts can provide Cisco UC540 consulting support to assist you to maintain your legacy UC500 VoIP gateway or plan and implement a smooth migration to a current VoIP solution.

Does Progent offer an easy and affordable way for small businesses to evaluate their network security?
Progent has put together two low-cost service bundles intended to allow small companies to receive an impartial network security assessment from a qualified security consultant. With Progent's External Security Inventory Checkup, a security expert administers a comprehensive examination of your IT infrastructure from outside your firewall to uncover possible weaknesses in the security posture you expose to the outside world. With Progent's Internal Network Security Inventory Scan, an engineer executes a network scan from a secure computer within your company firewall to uncover vulnerabilities to internal threats. Both security inventory services are set up and run from a secured external location.

Can Progent help us configure and troubleshoot Cisco Unified Communications Manager (CUCM) or CallManager?
Cisco Unified Communications Manager (CUCM or Unified CM), originally known as CallManager, operates as the foundation of Cisco's communications and collaboration portfolio. CUCM and Unified CM Express offer an advanced IP-PBX by integrating closely with unified messaging apps like Unified CM IM and Presence Service, Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach (SNR), and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact center. Progent's Cisco-certified CUCM experts can help with any facet of Unified Communications Manager setup and debugging in areas that include integrating Voice over IP phones and video IP phones, designing dial plans, setting up SIP trunks and CUBE internetworking, installing Cisco ISR routers with CUBE support, creating UCS server clustering solutions for survivability, and integration with Exchange Server.

How can Progent help our company to use System Center 2016 to manage our hybrid cloud environment?
Microsoft System Center 2016 delivers important enhancements for managing hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; seamless integration of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including closer integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help you to plan and install a new deployment of Microsoft System Center 2016, extend or tune an existing one, migrate smoothly from an earlier release of System Center, or troubleshoot your System Center solution.

Can Progent help us use Cisco CUBE technology to set up SIP PSTN trunks?
Progent's Cisco CCIE-certified SIP trunk consultants and CUBE configuration experts can assist organizations of any size to design, integrate, manage, troubleshoot and enhance Cisco's SIP (Session Initiation Protocol) infrastructure technology and Cisco's CUBE-based IP PSTN trunks. Progent can provide cost-effective remote or onsite support to assist businesses to migrate efficiently to a modern unified communications environment that offers accelerated return on investment. Progent's certified Microsoft unified communications consultants can assist you to establish interfaces between Cisco's CUBE Session Border Controller and Microsoft's rich media platforms like Skype for Business Server and Lync Server for connectivity to a SIP-based IP PSTN trunk.

Can Progent provide email content filtering and data leakage protection?
Progent's data loss prevention consultants and data leakage protection consultants can help organizations to configure Progent's ProSight Email Guard Security Gateway to enforce specified content policies for scanning the content of outbound email messages and attachments and preventing the transmission of sensitive or unauthorized information or spam-like messages. ProSight Email Guard's outbound email content filtering technology can also help organizations avoid being blacklisted and keep compliant with industry privacy standards and regulatory mandates like HIPAA and Sarbanes-Oxley. Learn about the complete ProSight line of value-priced managed services for small businesses.

What are the advantages of being a Microsoft-certified Partner?
Because Progent is a Microsoft-certified Partner, each Progent MCSE support specialist and network consultant has access to the technical and training resources needed to deliver the best network support available. Progent offers world-class expertise in the architecture, deployment and maintenance of Microsoft-based information network solutions. Progent's Microsoft-certified IT support professionals offer Active Directory expertise, MS Exchange Server 2016 migration, Exchange Server 2013 integration, Microsoft Exchange 2010 Server support, Microsoft Exchange 2003 troubleshooting, Windows Server 2016 hybrid integration, Windows Server 2012 R2 configuration, Microsoft Windows Server 2008 consulting, plus Windows 10 planning support, Windows 8.1 consulting expertise, Windows 7 technical support, Microsoft Office and Office 365 technical support and training, and Microsoft Dynamics GP development.



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If your small business is in Monterey, Pacific Grove, Seaside, Carmel or anywhere in the Monterey Peninsula area and you are in need of technical help, IT outsourcing, or high-level expertise from a Progent consultant, call 831-600-4300 or visit Contact Progent.
















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