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How can Progent enhance my network security?
Progent's CISSP and GIAC-certified security professionals can help you create a company-wide IT security strategy that includes technologies as well as procedures to guard your IT assets. Progent's Microsoft Internet Security and Acceleration (ISA) Server experts and Forefront Threat Management Gateway specialists can assist you to support Microsoft's discontinued firewall platforms. Progent's Cisco ASA 5500-X firewall with Firepower Services experts can assist you to deploy Cisco ASA firewalls for maximum infrastructure protection. Progent's security assessment testing services offer economical and objective analyses of your current network security profile. Progent's Email Guard spam and virus filtering service can block spam and email-based malware before they make it to your security perimeter.

How do Progent's consultants implement knowledge transfer to my in-house IT staff?
Progent's knowledge transfer services include customized training created for individuals who need to increase their knowledge of critical office productivity tools and network technology. Learn more about Progent's Microsoft Office Word and Microsoft Office 365 Word training, Microsoft Excel and MS Office 365 Excel training and consulting, Microsoft Project training, and seminars on Apple Mac application software. In addition, Progent provides live online webinar education seminars. Virtual online webinars provide a flexible and affordable way for teaching your IT team to operate a broad selection of key applications.

Progent also provides itemized documentation for all services performed. These in-depth service reports offer your in-house IT staff a concise and helpful history of important technical issues surrounding your IT system and can shed light on how to anticipate and resolve problems to come.

How does Progent handle problem escalation?
Progent utilizes a team model for problem escalation, making it efficient to fix even the most challenging technical issues that can crop up occasionally. By leveraging 100s of man-years of experience from Progent's Microsoft and Cisco-qualified technical team members, Progent can rapidly and affordably fix networking problems that would baffle most computer service companies. Working with thousands of clients on installation and troubleshooting projects annually gives Progent a unique perspective concerning what techniques succeed and which ones do not in solving network issues.

My business application needs 24x7 support. Can Progent help?
Progent's low-priced extended hours online support program provides companies round-the-clock availability of online support from Progent's TRC. Support services available outside standard business hours include fixing problems with Microsoft server products, Microsoft Windows desktop troubleshooting, assistance with Microsoft Office applications, system backup/restore, and fundamental routing and switching support for Cisco technology.

How Can Progent help us integrate NetApp's MetroCluster zero-data-loss disaster recovery platform?
NetApp MetroCluster is a disaster recovery software suite that combines array-based storage clustering with continual replication to deliver rapid, zero RPO disaster recovery between datacenters located as far as 185 miles away from one another. Progent can provide access to a NetApp MetroCluster consultant who can assist you to plan, configure, manage, update, test and repair a disaster recovery solution based on NetApp MetroCluster. Progent can assist you to select a topology for your MetroCluster environment that meets your functional requirements and budget. Progent can ensure you adhere to best practices for configuring your MetroCluster environment by delivering guidance with procedures such as assigning shelf IDs, arranging aggregate layout, setting up FlexVol volumes, setting up NetApp Snapshot, provisioning switches, designing a tiebreaker, setting up a configuration replication network between your peered clusters, and testing your DR solution to prove compliance with information assurance standards and government requirements.

How can Progent help improve the fault tolerance of my network?
Progent's fault-tolerant network support experts can help you build a sensible, fault-tolerant business information system that addresses critical issues involving a broad range of network backbone technologies and methodologies such as fault tolerant Internet access, server clustering, server and router load balancing, Data Center strategies, interoffice communication, and disaster recovery.

How can Progent help us take full advantage of Microsoft Project Server?
Progent's Microsoft Project Server consultants offer advanced remote and on-premises support services for Project Server as well as for all Microsoft platforms that integrate closely with Project Server. Consulting services offered by Progent include Project Professional and Project Web App set up, SharePoint Server 2013 planning and deployment, SQL Server 2016 integration, SQL Server 2014 support, Microsoft Exchange 2016 upgrade support, Exchange 2013 Server integration, Office Excel and Microsoft Office 365 Excel development, plus Office and Office 365 PowerPoint and Visio online training. Progent offers access to Cisco-certified CCIE engineers to help your company to optimize your infrastructure to support local, branch office, at-home, and mobile users so they can utilize Project Server 2010 to collaborate safely and productively. Progent's security experts can help you to define and police security policies that protect sensitive project information without interfering with efficient information exchange.

Does Progent offer support for Microsoft SQL Server 2012?
Progent offers the support of certified SQL Server 2012 engineers as well as seasoned software developers, database administrators, project managers, Cisco-certified network architects, disaster recovery specialists, and certified security professionals to assist your business to manage your Microsoft SQL Server 2012 environment and configure a cost-effective and secure IT infrastructure that helps you realize the full strategic benefit of SQL Server 2012. Progent can also assist your company to migrate to SQL Server 2016 or move to Microsoft SQL Server 2014 from SQL Server 2012.

Does Progent support Microsoft Internet Information Services (IIS) for web hosting and development?
Internet Information Services version 7.5, included with all editions of Windows 2008 Server R2, is a powerful server role for web site hosting and web software development. The new release provides improved security, reliability, expandability, and problem analysis while delivering major enhancements in automated and remote administration. Many familiar extensions to Internet Information Services have been integrated into the 7.5 release such as the rules-based Request Filter Module (formerly called URL Scan), which is able to prevent potentially harmful HTTP requests from being processed by hosted web applications. Progent's Internet Information Services experts can help your company to deploy IIS 7.5 as well as the latest extensions to IIS Manager such as the GUI interface for managing ASP.NET applications.

Does Progent offer expertise with VMware NSX network virtualization?
VMware's NSX network virtualization platform enables you to create entire networks in software. NSX permits virtual networks to be deployed instantly and administered with a high degree of automation independent of the physical components making up the basic network infrastructure. VMware Site Recovery Manager (SRM) allows automated disaster recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. SRM also enables non-intrusive testing for disaster recovery, upgrades and fixes and can produce audit reports to confirm complete service restoration, validate SLAs and demonstrate compliance. When used with VMware's NSX network virtualization platform, VMware SRM can rapidly restore the entire logical network topology at the recovery site. Progent can provide the skills of a VCDX certified VMware NSX consulting expert and VMware Site Recovery Manager integration specialist to assist you to plan, configure, test and administer a disaster recovery system based on VMware Site Recovery Manager and VMware NSX.

Who founded Progent?
Progent's founder and head of engineering, Les Kent, was the architect for a Windows network application that earned Microsoft's “Best Application of the Year Award.” Mr. Kent is a 25-year network support veteran and has been responsible for the design and deployment of hundreds of innovative information technology solutions using Microsoft technologies. Mr. Kent started Progent in order to address the needs of small companies who can't justify the high cost of maintaining a large IT team but who still require information networks with enterprise-class reliability, security, and performance.

What is Managed Network Monitoring and how can it help my business?
Managed Network Monitoring is a class of outsourcing that allows your internal IT organization to benefit from the server monitoring activities of an outside consulting group. If your company has a small internal IT staff, Progent's Managed Network Monitoring co-sourcing offering is an economical way to optimize system availability, performance and security.

Key components of Progent's Managed Network Monitoring Package include:

  • Progent performs a requirements assessment and configures System Center Operations Manager
  • Progent sets up an off-site System Center Operations Manager server to track your IT system
  • Progent provides Help Desk Call Center support services, coordinated with System Center Operations Manager
  • Progent remotely monitors, diagnoses, and/or resolves problems
  • Progent provides regular service maintenance including application of service packs and security patches
  • Network Appliances must be covered by vendor's on-site warranty program

    Can Progent help with Citrix XenServer virtualization technology?
    Progent's Citrix certified XenServer virtualization engineers can assist your company to evaluate the strategic benefits of XenServer as well as other Citrix platforms, and can assist you to design, validate, implement, troubleshoot, and support a Citrix XenServer solution. Progent can also assess your existing XenServer environment and help you to enhance resource utilization, performance, protection, availability, and disaster recovery.

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    If your small business is in Monterey, Pacific Grove, Seaside, Carmel or anywhere in the Monterey Peninsula area and you need technical help, information technology outsourcing, or high-level expertise from a Progent engineer, call 831-600-4300 or visit Contact Progent.

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