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Does Progent have a defined methodology for best practices in solving IT problems?
Progentís team of Microsoft and Cisco-certified engineers have in-depth information technology industry experience, on the front lines of business network support, executing a multitude of networking tasks for a broad selection of clients. Each Progent IT professional carries a set of personal best practices from this extensive industry experience, and these are further enhanced by the company-wide leading practices training that Progent teaches its engineering group. For larger projects, Progent technical team members utilize the Microsoft Solutions Framework structure for service delivery which breaks projects down into well defined and manageable sections that decrease the chances of a project spinning out of control.

What VMware virtualization products are supported by Progent?
Progent offers the assistance of a certified VMware VCDX expert to help your organization plan, configure, manage and troubleshoot VMware vSphere-based virtualization solution for on-premises datacenters, cloud environments, or hybrid cloud deployments. Progent's VMware vSphere consulting team offer world-class knowledge for deploying and configuring VMware Site Recovery Manager (SRM) and VMware's NSX virtual network system for disaster recovery. Progent offers extensive understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and hybrid cloud environments that deliver high uptime, fault tolerance, and application mobility.

Does Progent support Cisco's legacy firewalls as well as next-generation ASA firewalls with Firepower Services?
The current Cisco ASA 5500-X Series of firewalls with Firepower Services deliver significantly more bang for the buck than Cisco's earlier firewalls and have replaced the ASA 5500 and PIX security appliances for new deployments. Progent's Cisco-certified CCIE network experts can help you to manage your existing PIX or ASA 5500 security appliances or migrate to ASA 5500-X firewalls with Firepower Services. Progent's consultants can provide remote and on-premises help with ASA 5500-X firewalls with Firepower Services and can help your organization to plan, configure, tune, administer and troubleshoot firewall solutions built around Cisco ASA 5500-X firewalls with Firepower Services.

Can Progent help my business build hybrid cloud solutions with Windows Server 2016 Hyper-V?
Hyper-V 2016 incorporates key technologies initially designed for and proven on Microsoft Azure, one of the world's largest public clouds. This significantly enhances the ability of the Windows Server platform to support private cloud as well as hybrid cloud/on-premises deployment models by improving security, availability, expandability, manageability, reliability and disaster recovery. Progentís Microsoft certified Windows Server 2016 Hyper-V specialists can help you to assess the advantages of Hyper-V 2016 for your organization, configure test environments to confirm the ability of Hyper-V 2016 to run your vital workloads, design an efficient network architecture for a cloud-based or hybrid deployment, create and carry out a smooth migration plan, educate your IT management and support staff, and deliver as-needed consulting and troubleshooting services to ensure that your Hyper-V 2016 solution delivers maximum business value.

Can Progent help us deploy VMware Site Recovery Manager for disaster recovery preparedness?
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that allows you to orchestrate, automate and test a consistent workflow for recovering applications and services rapidly after a breakdown. SRM supports centrally managed and automated recovery, application mobility, and transparent site relocation, failback and re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, upgrades and patches and can generate reports to verify complete service restoration, validate Service Level Agreements and demonstrate compliance. Progent offers the skills of a VCDX certified VMware SRM and VMware NSX consulting expert to assist you to plan, configure, test and maintain a disaster recovery system based on VMware SRM.

How can Progent help my company upgrade to Windows 8.1?
Progent's certified Windows 8.1 upgrade engineers can help you to assess Microsoft Windows 8.1 to verify application and driver compatibility and to determine its speed and reliability running in your environment. Progent can also show you how to estimate the potential strategic value of adopting Windows 8.1. If you decide that Windows 8.1 fits your business, Progent can help you to plan and implement a smooth deployment of Windows 8.1 from a an older release of Microsoft Windows. Progent's consultants also offer Windows 10 migration help.

How Can Progent help us with SQL Server 2014?
SQL Server 2014 incorporates significant enhancements in key areas such as performance, availability, security, and cloud integration. SQL Server 2014 is the first release of Microsoft SQL Server that incorporates in-memory capability that operates seamlessly across all types of applications including Online Transaction Processing, data warehousing (DWH), and data analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can provide cost-effective remote and onsite services including planning, deployment, administration, remediation, and software development expertise to enable businesses of any size to realize fast return from their SQL Server 2014 deployment. In case your organization is currently running Microsoft SQL Server 2014, Progent can assist your company to carry out a smooth migration to SQL Server 2016.

Can Progent help implement virtual desktops with Windows Server 2008 R2?
Microsoft's virtual desktop technologies lower the work required for network administrators to install applications so that they are consistent throughout an entire user base, provide the power to control access to business data, and enable fast deployment of additional or upgraded desktops. With Microsoft Windows Server 2008 R2, the Terminal Services utility has been revamped and renamed Remote Desktop Services (RDS). Microsoft's new Virtual Desktop Infrastructure (VDI) behind RDS streamlines client connectivity, improves responsiveness, tightens security, unifies management, and provides a nearly seamless client experience. Progent's Windows Server 2008 R2 engineers can assist your company to assess the business benefits of Microsoft's virtual desktop solutions, configure test and production deployments, improve your system infrastructure to accommodate virtual clients effectively, assess and resolve security problems, and educate your IT administrators to utilize industry best practices to achieve a fast ROI from client virtualization.

How does Progent support the Microsoft Solutions Framework (MSF) process model?
While managing IT projects for large companies, Progent uses a phased approach based on defined milestones in order to achieve economic, scheduling, and engineering goals while minimizing business disruption. Progent's methodology takes advantage of industry project management standards derived from the leading practices incorporated in the Microsoft Solutions Framework (MSF) and includes needs identification, design and architecture proposals, testing, design tuning, and expert implementation. All phases are documented to provide a detailed description of technical services delivered and to assist in ongoing network maintenance.

Why does Progent often recommend upgrading to Microsoft Windows Server 2012 R2?
Windows Server 2012 R2 represents a major advance in making information networks more secure and available, simpler to virtualize and administer, higher performing, and able to provide a better environment for web publishing. Progent's Microsoft-certified Windows 2012 R2 engineers can assist your business get the most from the enhancements incorporated into Windows Server 2012 R2 by providing certified consulting, tech support, education, temporary staffing, monitoring, and security engineering services.

Can Progent help integrate Linux/UNIX and Windows environments?
Progent can show you how to deploy Microsoft Windows Services for UNIX (SFU) to achieve integration between Windows and UNIX environments. SFU provides interoperability between Microsoft Windows Server and different implementations of UNIX including Solaris 7 and 8, HP-UX 11i, AIX 5L 5.2, and Red Hat Linux 8.0. Windows Services for UNIX permits you to share Windows folders over NFS and the latest authentication in native Windows Server 2003 Active Directory environments. SFU's Interix component includes a comprehensive library of UNIX utilities and shells, support for a single rooted file system, and a SDK for migrating applications.

What security support does Progent offer for Linux/UNIX environments?
If you run a multi-OS business network with Linux/UNIX and Microsoft technology, Progent offers security help by giving you access to a CISSP-certified IT expert to help your whole enterprise in a broad selection of security areas. CISSP Certification recognizes expertise with a worldwide standard for data security. ANSI (American National Standards Institute) has awarded the CISSP credential accreditation in the area of information security under ISO/IEC 17024. Progent can provide a CISSP-certified consultant to help your business in a broad range of security fields including:

  • Security Management Practices
  • Security Infrastructure and Models
  • Access Control Solutions and Methodology
  • Applications Development Security
  • Process Security
  • Physical Security
  • Cryptography
  • Telecom, LAN and Internet Security
  • Disaster Recovery Planning
  • Law, Investigation, and Ethics

    Can Progent help us to deploy System Center 2016 Virtual Machine Manager to manage our hybrid cloud network?
    System Center 2016 Virtual Machine Manager is part of Microsoft's System Center 2016 suite of IT infrastructure monitoring and management products and is intended to offer a centralized mechanism for deploying and managing virtualized fabric and services across hybrid networks that can include private clouds and Azure publics cloud resources. Progent's Virtual Machine Manager 2016 consulting experts can help businesses of any size with all facets of building, deploying, and maintaining a SCVMM 2016 solution. Progent can assess your virtualization topology, help you migrate smoothly from legacy releases of VMM, design workflows for building and installing virtual machines and VM hosts, design fault-tolerant compute and storage clusters, integrate your private cloud infrastructure with public cloud services, configure virtual switches and load balancers, develop and debug PowerShell scripts, and help you assess the potential business benefits of new technologies such as Storage Replica and Host Guardian Service. Progent's certified hypervisor experts can provide world-class Windows Hyper-V consulting and VMware ESXi support.



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    If your small business is in Monterey, Pacific Grove, Seaside, Carmel or anywhere in the Monterey Peninsula area and you need technical support, information technology outsourcing, or advanced services from a Progent professional, call 831-600-4300 or visit Contact Progent.
















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