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What Microsoft financial reporting applications can Progent help customize?
Progent's Experts Team delivers comprehensive consulting know-how in special application areas, allowing you to develop responsive, economical and highly functional IT solutions that address the unique needs of your organization. Progent's software application developers can assist you to customize Microsoft's popular eCommerce-capable products such as:
  • Microsoft Dynamics AX ERP Software (formerly Axapta)
  • Microsoft Dynamics GP Accounting Software (formerly Great Plains)
  • Microsoft Dynamics NAV Software (formerly Navision)
  • Microsoft Dynamics SL Accounting Software (formerly Microsoft Solomon)
  • Microsoft Dynamics RMS

    How can we outsource our network management to Progent?
    Progent offers a family of low-cost, flat-rate managed services intended to allow small and mid-size businesses to benefit from the same cutting-edge IT solutions used by some of the industry's leading corporations. The ProSight line of network monitoring and management services covers all critical aspects of modern networking including email protection, security and compliance, patch management, cloud-based backup/recovery, network infrastructure health monitoring, and private cloud hosting. To read Progent's white paper on the benefits of ProSight managed services for small and mid-size organizations, click:10 Benefits of ProSight Managed IT Services.

    Who founded Progent?
    Progent's founder and head of engineering, Les Kent, was the architect for a Windows network application that won Microsoft's “Best Application of the Year Award.” Mr. Kent is a 25-year network support veteran and has managed the design and deployment of hundreds of innovative information technology solutions based on Microsoft technologies. Mr. Kent founded Progent in order to address the needs of small companies who can't justify the cost of maintaining a large IT organization but who still require information systems with enterprise-class dependability, protection, and responsiveness.

    How can Progent help my business integrate Windows Hyper-V server virtualization software?
    Progent's certified Windows Server 2016 Hyper-V consultants and Windows Server 2012 R2 consulting experts can help you evaluate the potential advantages of Hyper-V-based virtualization for your business, perform test installations to verify Hyper-V's compatibility with your production applications, assess your network infrastructure for optimal operation with virtual server technology, assist you in migrating to Microsoft Windows Server 2016 or Windows Server 2012 R2 and setting up Hyper-V, train your network management personnel to monitor and administer Hyper-V, provide world-class consulting support for enhancing the protection of your virtual machines, establish and test business continuity processes that optimize network availability, and deliver continuing consulting and technical support including low-cost remote repair and turn-key Help Desk outsourcing.

    Why does Progent often recommend upgrading to Microsoft Windows Server 2012 R2?
    Microsoft Windows Server 2012 R2 represents an important step forward in making IT systems more protected and fault tolerant, simpler to virtualize and administer, higher performing, and able to provide a better environment for web publishing. Progent's Microsoft Gold-certified Windows Server 2012 R2 engineers can help your company get the most from the enhancements incorporated into Microsoft Windows Server 2012 R2 by providing certified consulting, support, training, temporary staffing, network monitoring, and security services.

    How can Progent help us with SQL Server 2016?
    Microsoft SQL Server 2016 introduces major improvements in performance, scale, data security, availability, mobile computing integration, plus built-in analytics and reporting. Innovations include PolyBase for handling SQL and NoSQ databases simultaneously for big data applications, R language integration, Always Encrypted mode, Mobile Report Publisher, and centralized control over on-premises and cloud-resident resources. Progent's Microsoft certified SQL Server 2016 consulting experts offer online and onsite expertise to help organizations of any size to plan, deploy, administer or troubleshoot any version of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with other core Microsoft platforms including Windows Server and Hyper-V, Exchange Server 2016, SharePoint Server, Dynamics ERP, Skype for Business, and System Center Operations Manager.

    Can Progent help me replace my old voice mail system with Exchange 2010?
    Improvements in Exchange Server 2010 for digital voice messaging include speech-to-character translation for rapidly scanning your voice mail rather than playing back each message, digital attendants to greet callers and assist them to work through your voice messaging system, programmable call answering processes to transfer or filter calls depending on Caller ID or contact information, and text alerts about missed voice calls or voice mail. Progent's Microsoft Exchange Server 2010 professionals can help you to evaluate the cost benefits and technical challenges of replacing your current PBX technology with a voice mail system based on Microsoft Exchange 2010, plan and deploy Exchange 2010 with unified messaging capability, and deliver ongoing online technical help and management services to speed up your ROI for implementing Microsoft Exchange 2010's voice messaging technology.

    Does Progent offer consulting services for Microsoft Office and Office 365?
    Progent's Microsoft Office and Office 365 consultants can help businesses to integrate Microsoft Office desktop and Office 365 apps such as Excel, Word, PowerPoint, Outlook, Access, Visio and Publisher into a seamless productivity solution that provides fast ROI and enables better business results. Progent can help you to integrate Microsoft Office or Office 365 apps with each other and with additional core Microsoft technologies such as SharePoint Server, Microsoft Exchange Server and Microsoft SQL Server. Progent can also assist you fix compatibility issues with different releases of Office desktop and can provide customized online Microsoft Office and Office 365 training to individuals or groups.

    What are the advantages of Progent's model for remote support?
    Many IT problems can be fixed quickly by Progent's team of remote service engineers. This minimizes lost network availability which can result from waiting for a local engineer to appear in person. Furthermore, many freelance consultants and network service firms require minimum on-site charges that can turn a 10-minute visit into a two-hour expense. Progent’s practice of charging by the minute and billing only for service that is performed permits Progent’s remote service experts to solve hundreds of minor issues every day at the least possible cost. Further, the security of knowing there is ready access to Progent's large group of IT consultants opens the door to a new realm of sophisticated IT solutions that many small organizations would otherwise rule out because of the risk of having insufficient support resources.

    How do Progent's consultants implement knowledge transfer to my in-house IT staff?
    Progent's knowledge transfer services include one-on-one training created for clients who need to increase their knowledge of mainstream office productivity applications and network technology. Learn more about Progent's Office Word and Microsoft Office 365 Word training, MS Office Excel and MS Office 365 Excel classes and consulting, Microsoft Project expertise, and classes on Apple Mac OS X application software. In addition, Progent offers interactive remote webinar training classes. Virtual online webinars provide a versatile and affordable solution for teaching your IT team to operate a broad selection of key applications.

    Progent also provides itemized documentation for all services performed. These in-depth service reports provide your internal IT staff a concise and useful chronicle of important technical issues concerning your IT system and can shed light on how to anticipate and resolve problems to come.

    Can Progent help us with desktop and mobile device configuration management?
    Progent's Microsoft-certified consultants can provide System Center 2012 Configuration Manager (SCCM 2012) design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Intune consulting to centralize and streamline the administration of your desktops along with your Cloud-connected tablets and smartphones. Progent can assist you to migrate smoothly to Configuration Manager 2012 from a legacy device and application management solution or help you to enhance your current SCCM 2012 ecosystem to support your evolving IT needs.

    Can Progent help my business develop custom eCommerce applications?
    Progent's network experts can help you to create web sites that are integrated with sales and inventory applications to minimize the expense and increase the reliability of on-line commerce. Progent can show you how to set up a secure, robust e-commerce infrastructure and design custom web applications using standard tools and or customize standard applications so that they work with your special business requirements. Progent offers affordable online access to certified Microsoft SQL Server developers and Oracle programmers and database administrators, and MySQL consultants to help your company to carry out line-of-business development projects.

    How can Progent help us protect our network from ransomware and other modern threats?
    The ProSight Active Security Monitoring endpoint protection service incorporates cutting edge behavior-based machine learning tools to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which easily escape legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a single platform to manage the entire malware attack lifecycle including blocking, identification, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against newly discovered threats. Find out about the complete ProSight portfolio of value-priced managed services for small and mid-size organizations.

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    If your small business is in Monterey, Pacific Grove, Seaside, Carmel or anywhere in the Monterey Peninsula area and you require technical help, IT outsourcing, or advanced expertise from a Progent professional, call 831-600-4300 or visit Contact Progent.

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