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Does Progent offer expertise with VMware NSX network virtualization?
VMware's NSX virtual network technology allows you to create entire networks in software. NSX permits virtual networks to be deployed in minutes and administered with a high degree of automation independent of the hardware making up the basic IP network. VMware Site Recovery Manager (SRM) supports programmatic disaster recovery, application mobility, plus transparent site migration, failback and site re-protect. Site Recovery Manager also permits transparent testing for site recovery, upgrades and patches and can generate reports to confirm complete service restoration, validate SLAs and prove DR compliance. When integrated with VMware's NSX virtual network platform, VMware Site Recovery Manager can quickly recover the entire logical network topology at the secondary site. Progent can provide the support of a VCDX certified VMware NSX consulting expert and VMware Site Recovery Manager integration specialist to assist you to design, configure, test and administer a DR solution powered by VMware Site Recovery Manager and VMware NSX.

How can Progent help my business get the most benefit from Microsoft System Center Operations Manager?
Microsoft System Center 2016 Operations Manager (SCOM 2016) is designed to ensure top performance and maximum uptime for critical applications by providing centralized, mixed-platform tracking of physical and virtual infrastructure installed throughout local datacenters and cloud environments. Progent's SCOM consulting team can provide advanced online and onsite support to help businesses of all sizes to plan, integrate, tune, update and repair SCOM 2016 solutions. Progent's Operations Manager 2016 consulting experts can help you to move to Operations Manager 2016 from earlier releases or from other IT infrastructure monitoring products, or integrate a variety of monitoring tools into a unified infrastructure management solution. Progent can also help you extend your Operations Manager 2016 environment to include resources based in public clouds by delivering Azure consulting and Amazon AWS hybrid cloud expertise.

Can Progent help me with System Center 2012 R2 Virtual Machine Manager?
Progent's SCVMM 2012 consulting experts can help businesses of any size to follow leading practices to configure SCVMM 2012 hosts and host groups, networking, storage, and libraries; design, implement, and administer private clouds, virtual machines, and services in SCVMM 2012; and integrate SCVMM 2012 with SCOM 2012 for comprehensive monitoring and reporting. Progent can assist your business to move from an older release of System Center Virtual Machine Manager or from a third-party management system, and Progent can help you to optimize and repair your current SCVMM 2012 environment to make sure you get maximum return on investment. Progent also offers Virtual Machine Manager 2016 migration consulting to assist you to plan and execute an efficient migration from Virtual Machine Manager 2012 to SCVMM 2016 in order to take advantage of stronger assurance capabilities, more affordable VMM storage options, and other improvements.

How can Progent help my company upgrade to Windows 8.1?
Progent's certified Windows 8.1 upgrade consultants can assist your company to evaluate Microsoft Windows 8.1 to confirm application and driver compatibility and to determine its performance and reliability operating in your environment. Progent's consultants can also show you how to evaluate the likely business value of adopting Windows 8.1. If you decide that Windows 8.1 makes sense for your business, Progent can assist you to design and execute a smooth deployment of Microsoft Windows 8.1 from a an older release of Microsoft Windows. Progent's consultants also offer Windows 10 planning and migration assistance.

How does Progent handle problem escalation?
Progent follows a team approach to problem escalation, making it possible to fix even the most challenging technical issues that can crop up from time to time. By taking advantage of hundreds of consulting-years of experience from Progent's Microsoft and Cisco-certified technical team members, Progent can quickly and cost-effectively fix issues that would baffle ordinary IT service companies. Working with thousands of businesses on installation and troubleshooting projects every year gives Progent a unique view concerning what techniques work and which do not in solving network issues.

Why does Progent often recommend upgrading to Microsoft Windows Server 2012 R2?
Windows Server 2012 R2 is an important step forward in making information networks more secure and fault tolerant, easier to virtualize and manage, faster, and able to offer a better platform for web publishing. Progent's Microsoft-certified Windows 2012 R2 consultants can help your company benefit fully from the enhancements built into Windows Server 2012 R2 by providing Microsoft-certified consulting, troubleshooting, training, temporary staffing, network monitoring, and security services.

Can Progent help us integrate and troubleshoot our Cisco VoIP phones and IP video phones?
Progent's Cisco VoIP phone and video IP phone consultants can assist your business to integrate, maintain, and debug Cisco IP phones, desktop video IP phones and wireless IP handsets. Progent can provide expertise for all models of Cisco's IP phones from legacy VoIP devices to the latest media phones. Progent's consultants can also help your organization to integrate your IP phones with Unified CM, originally known as CallManager, or with Cisco Unified CM Express to build a an advanced IP-PBX environment for unified messaging and collaboration. Progent can also help you to install Cisco Unified Communications Manager applications like Unified Communications Manager IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for creating a highly automated customer contact solution. Progent can deliver support with all aspects of Cisco IP Phone integration including designing dial plans, resolving QoS, integrating SIP trunks and CUBE internetworking, deploying Cisco ISR routers with CUBE VoIP networking capability, and creating Cisco UCS server failover and Cisco SRST systems for high availability.

What security support does Progent offer for Linux/UNIX environments?
If you have a mixed-platform business environment that combines Linux/UNIX and Windows technology, Progent can offer security consulting by providing a CISSP-certified IT consultant to assist your entire business in a broad selection of security areas. CISSP Certification denotes mastery of an international standard for network security. ANSI (American National Standards Institute) has granted the CISSP credential accreditation in the field of information security under ISO/IEC 17024. Progent can give you access to a CISSP-certified expert to help your business in a broad range of security fields including:

  • Security Administration Practices
  • Security Architecture and Paradigms
  • Access Control Solutions and Methodology
  • Software Development Security
  • Operations Security
  • Site Security
  • Cryptography
  • Telecom, Network and WAN Security
  • Business Continuity Planning
  • Law and Ethics

    Does Progent offer support for video conferencing and immersive telepresence?
    Progent can provide the support of a certified video conferencing engineer with an extensive background integrating products from the leading video conferencing/telepresence vendors such as Cisco/TANDBERG, Polycom, LifeSize and Radvision and can help you to plan, install, expand, or maintain a video conferencing solution that preserves your investment and maximizes the strategic value of your information network. Progent can also provide the expertise of infrastructure engineers who can assist businesses of all sizes to build and troubleshoot a communications network that delivers the speed, dependability, security, and scalability you need to support your video conferencing/telepresence solution.

    Can Progent provide help with Microsoft Access software development?
    Progent's Office Access consulting experts offer affordable online support for all editions of Microsoft Office Access including Access desktop and Access Web App and offers expert assistance for application programming, database migration, performance tuning, report design, and troubleshooting. Progent also offers custom online classes for Access development and database administration.

    How can Progent help my Linux developers?
    If you are producing UNIX or Linux software on a system that features Windows-based servers, desktops and applications, Progent provides IT outsourcing services that keep your business network operating smoothly while freeing you to focus on your area of high-value expertise. By using automated system monitoring and providing remote and on-site support as you require it, Progent provides Linux developer support that offers an affordable way to maintain an IT network that features high reliability, security and speed.



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    If your small business is in Monterey, Pacific Grove, Seaside, Carmel or anywhere in the Monterey Peninsula area and you are looking for computer assistance, IT outsourcing, or high-level expertise from a certified Progent professional, call 831-600-4300 or visit Contact Progent.
















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