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Can Progent help us integrate our network with Amazon AWS cloud services?
Progent's Amazon AWS integration consultants can provide cost-effective remote support to help companies to integrate Amazon AWS cloud services such as Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for scalable cloud storage, and Glacier for low-cost long-term archiving. Progent can assist you with every aspect of Amazon AWS integration including requirements analysis, preparedness evaluation, architectural design, pilot testing, configuration, centralized administration, performance optimization, software license management, disaster recovery mechanisms, and security. Progent offers advanced expertise with firewall configuration and VPN connections and can show you how to create cloud-centric or hybrid ecosystems that seamlessly integrate Amazon AWS cloud services. Progent can provide as-needed support or Progent can provide comprehensive project management outsourcing or co-sourcing to help you move smoothly to the Amazon AWS platform.

Can Progent help me maintain or upgrade my Exchange 2010 system?
Enhancements in Microsoft Exchange 2010 for digital voice messaging include voice-to-text translation for quickly scanning your stored messages instead of playing back each call, digital attendants to answer callers and help them to navigate your voice mail menus, rules-based call answering procedures to transfer or scan incoming calls depending on ID or contact data, and text alerts about unanswered voice calls or voice mail. While Exchange 2010 remains a widely used messaging solution, improved versions of Exchange Server have supplanted it. Progent's Microsoft Exchange 2010 experts can help your company to maintain and troubleshoot your current Exchange 2010 environment. Progent's Microsoft Exchange 2016 consultants and Exchange Online cloud integration consultants can also assist you to assess the strategic advantages and engineering risks of migrating to a current, release of Exchange.

Does Progent support all major data backup/recovery products and services?
Progent's data backup consultants can provide help for a wide array of products and services that deliver solutions for backing up Microsoft Windows, Mac, and Linux/UNIX servers and workstations plus notebooks and handhelds. Progent supports leading backup products by providing services that include Altaro VM Backup consulting, Barracuda Backup and disaster recovery preparedness expertise, and DoubleTake/Carbonite integration. Progent can also provide help with Acronis Backup and Recovery, Mozy, Retrospect, Apple Time Machine, Symantec Backup Exec, BackupAssist, CrashPlan, and Oracle Solaris FLARs. For enterprises, Progent can provide VMware Site Recovery Manager (SRM) expertise. In addition, Progent's ProSight Data Protection Services (DPS) are available to small and medium-sized businesses as a low cost and fully managed service for reliable backup/disaster recovery.

Can Progent help us deploy System Center Data Protection Manager for automated backup?
Microsoft System Center 2016 Data Protection Manager offers small to medium-size businesses automatic backup and simplified restore functions for Microsoft environment. SCDPM 2016 offers application-aware protection for key workloads like Microsoft SQL, Exchange and SharePoint Server, protects Windows and Linux virtual machines, supports virtual machines running on Hyper-V as well as VMware, and can use Microsoft Azure for easy-to-manage cloud backup and recovery. Progent's Microsoft-certified Data Protection Manager 2016 consulting experts can assist you to plan, deploy, administer, and troubleshoot a multi-site backup/restore solution built around System Center 2016 Data Protection Manager. Progent can help you to upgrade from a previous release of Data Protection Manager or from a legacy system, and Progent can tune your DPM 2016 ecosystem for on premises, hosted, cloud or hybrid deployments. Progent can provide online or onsite consulting expertise and can provide occasional guidance to help you through technical bottlenecks or provide end-to-end project management or co-management services to help you complete your SCDPM 2016 deployment on schedule and within your budget.

Does Progent offer network monitoring support?
Progent offers a selection of Network Support Packages based on the advanced problem solving abilities of System Center Operations Manager, a cutting-edge server management software platform that monitors the availability, speed and protection of your IT network and detects problems before they can disrupt your network. To give you additional insight about the performance and stability of your system environment, Progent can help you install and manage leading network monitoring tools based on the Linux OS.

How can Progent help me integrate Microsoft System Center 2012 R2?
Progent's Microsoft System Center consultants have more than a decade of experience configuring, supporting and fixing the core platforms included with Microsoft System Center and can help your organization to design, install, maintain, and fix your Microsoft System Center ecosystem to optimize the availability and performance of your critical IT resources across a mix of Windows and Linux/Unix OS environments and local and Cloud-connected datacenters. Progent also can provide System Center 2016 upgrade planning and support to assist you to move to the current edition of System Center from an older release or from another IT management platform to deliver the benefits of best-in-class provisioning, management automation, security, plus datacenter and critical application availability and performance monitoring.

Does Progent offer an easy and affordable way for small businesses to evaluate their network security?
Progent offers two low-cost service bundles intended to allow small businesses to get an independent security assessment from a qualified security engineer. With Progent's External Security Inventory Checkup, a security engineer runs a comprehensive test of your IT infrastructure from beyond your firewall to uncover possible weaknesses in the security profile you present to the public. With Progent's Internal Security Inventory Checkup, a certified security professional executes a system scan from an authorized computer inside your company firewall to evaluate the risk to internal attacks. Both security inventory services are configured and run from a protected remote location.

Can Progent help us with desktop and mobile device configuration management?
Progent can provide Microsoft System Center 2012 Configuration Manager planning and deployment, Microsoft System Center 2016 Configuration Manager hybrid cloud integration, and Microsoft Intune consulting to consolidate and streamline the management of your PCs along with your web-facing tablets and smartphones. Progent can help you to upgrade smoothly to SCCM 2012 from an older device management platform or assist you to enhance your existing SCCM 2012 environment to support your changing IT requirements.

Does Progent offer support for Microsoft Dynamics NAV ERP software?
The most recent edition of MS Dynamics NAV includes powerful innovations including Personalized Role Centers, improved management information and reporting capabilities, and advanced workflow management. Progent's Dynamics NAV software consultants offer software development, integration and troubleshooting services to enable you to get the most from MS Dynamics NAV. Progentís engineers can assist you to integrate MS Dynamics NAV to additional services and applications. Also, Progent can assist your organization to create and analyze databases so you can improve your understanding of your business, attract additional customers, refine your marketing strategies, and build successful partnerships.

Can Progent help us integrate Office 365 applications and cloud hosting services?
Office 365 is Microsoft's growing suite of productivity programs and cloud-hosted services offered on a monthly or annual subscription basis. Office 365 applications and cloud services are offered in a variety of product bundles intended for markets ranging from students and home offices to global enterprises. Progent can provide fast and easy remote access to specialists with in-depth knowledge of Microsoft, Mac, Apple iOS, and Google Android technology. Progent can help you to evaluate the wealth of subscription plans offered with Office 365 and configure your network with Office 365 so you realize maximum business value. Progent's Office 365 integration consultants offer expertise with multi-platform networks that include Windows, macOS, and Linux technology. Progent can also help your business to create and manage hybrid networks that seamlessly combine on-premises and cloud-based products and services.

Can Progent help set up pilot systems to help our company test new technology?
Progent's Test and Training Lab at the QTS Data Center in Sacramento is available for piloting line-of-business applications, creating cost-effective migration methodologies, assessing and tuning performance, planning or verifying disaster recovery solutions, resolving compatibility issues, and building training environments for the latest products and technologies. For Progent clients without adequate in-house resources to configure effective test systems, the lab cuts capital outlay and engineering risk while keeping critical network projects on schedule.

Can Progent help our business relocate our IT infrastructure?
Progent offers Microsoft and Cisco-qualified IT professionals who can show you how to perform a seamless computer network relocation to a new building or campus, including data center design and setup, project management, creating a comprehensive security strategy that covers physical security, ISP selection and coordination, and efficient network updates. Progent can also assist your company to select a remote data center to host your key applications, prepare your installation, and deliver continuing remote data center IT services.

How does Progent support the Microsoft Solutions Framework (MSF) process model?
In conducting IT projects for enterprise customers, Progent follows a phased approach based on defined milestones in order to achieve economic, timing, and technical targets while minimizing business disruption. Progent's methodology takes advantage of industry project management standards based on the leading practices described in the Microsoft Solutions Framework (MSF) and includes requirements identification, planning and architecture proposals, testing, design tuning, and expert deployment. All phases are documented to create a detailed list of IT services delivered and to assist in ongoing system support.

Can Progent help my business build hybrid cloud solutions with Windows Server 2016 Hyper-V?
Windows Hyper-V 2016 incorporates core features first designed for and refined on Microsoft Azure, one of the world's largest public clouds. This pedigree dramatically improves the ability of Microsoft's Windows Server platform to run private cloud as well as hybrid cloud/on-premises environments by improving data security, uptime, scale, manageability, dependability and disaster recovery. Progentís Microsoft-certified Windows Server 2016 Hyper-V consultants can help you to evaluate the benefits of Hyper-V 2016 for your organization, set up pilot systems to confirm the ability of Hyper-V 2016 to support your vital applications, plan an efficient network architecture for a cloud-centric or hybrid installation, create and execute a non-disruptive migration plan, train your IT management and technical support personnel, and provide ongoing consulting and troubleshooting services to ensure that your Hyper-V 2016 investment gives you the highest possible business value.



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If your small business is in Monterey, Pacific Grove, Seaside, Carmel or anywhere in the Monterey Peninsula area and you need technical assistance, information technology outsourcing, or top-level expertise from a certified Progent engineer, call 831-600-4300 or visit Contact Progent.
















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