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Can Progent help me replace my old voice mail system with Exchange 2010?
Enhancements in Exchange Server 2010 for digital telephony include voice-to-character conversion for rapidly searching your voice mail rather than playing back every message, digital attendants to answer callers and assist them to work through your voice mail menus, programmable call answering procedures to transfer or scan calls depending on ID or contact information, and text notifications about unanswered calls or voice mail. Progent's Microsoft Exchange 2010 professionals can help you to assess the strategic advantages and engineering challenges of swapping your current PBX solution with a telephony system powered by Exchange Server 2010, design and install Microsoft Exchange Server 2010 with unified messaging capability, and provide ongoing remote consulting support and management services to speed up your payback for implementing Microsoft Exchange 2010's voice messaging technology.

How can Progent help my company filter spam, email-borne viruses, and Directory Harvest Attacks?
ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security vendors to provide centralized management and comprehensive security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to external threats and saves network bandwidth and storage space. ProSight Email Guard's on-premises security gateway device provides a further layer of inspection for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter.

Does Progent offer network monitoring support?
Progent offers a variety of Network Support Packages based on the advanced problem solving abilities of Microsoft System Center Operations Manager, a next-generation network management software solution that tracks the reliability, speed and security of your IT network and identifies anomalies before they can bring down your system. To give you more understanding about the performance and stability of your network infrastructure, Progent can help you integrate and operate leading network monitoring tools based on the Linux OS.

What is Progent's response time for providing online technical support?
Progent's Technical Response Center is committed to providing the best quality of remote network support services available for emergency as well as non-critical problems. For emergency issues that affect many workers, vital people, or a mission-critical application, the Technical Response Center will engage in one hour or less. For non-critical problems, the TRC will in two hours or less. Under any circumstance, your trouble ticket will be generated promptly and correctly, You will receive a confirmation from the ticketing system, and the TRC will contact you on each corrected problem to make sure you are comfortable with the outcome and willing to close the ticket. Find out more details about Progent's TRC Customer Commitment.

Does Progent offer support for Exchange Server 2016 Database Availability Groups (DAGs)?
Microsoft Exchange 2016 Server enhances the performance and streamlines the implementation of Database Availability Groups (DAGs), which offer automatic failover for maximum uptime. DAGs in MS Exchange Server 2016 lower failover delay by as much as one third relative to Microsoft Exchange Server 2013. Additional enhancements cover setup defaults that correspond to leading practices for fault tolerance. Progent's Microsoft certified Exchange experts offer Database Availability Group consulting services to assist your business to create, deploy and maintain a Database Availability Group solution the provides advanced protection for your Exchange 2016 mailboxes.

Can Progent help me build a secure Wi-Fi network that covers all my facilities?
Progentís Wireless Site Survey assists you to design and install a Wi-Fi wireless network optimized for your environment, providing you a WLAN that has the reception, performance, capacity, Quality of Service, security, and hand-off capability your business needs. Progent's Wireless Site Survey services are available either as an affordable remote service or as a more comprehensive onsite service. Progentís on-premises survey features physical walkthroughs, spectrum and data protection assessment of your existing wireless network, analysis of your buildingís layout, testing for radio frequency interference, signal propagation modeling, selection of optimum placement for client-requested Wireless Access Points such as Aironet indoor and outdoor APs, Cisco Meraki cloud-managed APs and Apple AirPort devices, and a comprehensive report describing a new wireless network.

Does Progent offer help with specific Apple Mac applications?
Progent's Mac consultants can support the creative aspect of Mac networks by offering consulting services and training in imaging, sound, and multi-media. Progent's trainers can provide Apple Mac application software education for creative tools such as Photoshop, Illustrator, InDesign, Adobe After Effects, Apple Logic, and Digidesign Pro Tools. Progent can also assist you with specific projects such as scanning or digitizing audio or motion video or integrating an commercial grade post-production facility.

Does Progent offer project management services?
For enterprise clients looking for advanced project management support, Progent offers access to senior IT professionals with years of background in IT management, application development, and business process design for organizations ranging from Big 4 companies to dot-com startups to state government agencies. These seasoned IT managers offer project management skills to assist organizations to adhere to best practices to ensure that development or deployment projects are successfully completed on time and within budget.

How can Progent help us integrate our business software with Amazon Marketplace Web Service?
Amazon Marketplace Web Service (Amazon MWS) is an integrated collection of APIs that enables Amazon sellers to streamline their operations by automating crucial sales functions including listings, orders, shipments, fulfillment, and finances. By leveraging Amazon's vast online selling environment and automating their sales, merchants can broaden their market, reduce their cost of sales, accelerate response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service consultants can work with your development staff and provide programming, workflow integration, project management support, and training to help you cut development time and speed up your return on investment.

We need fault-tolerant interoffice connectivity. Can Progent help?
Progent offers interoffice connectivity support to show you how to plan and deploy high-availability infrastructure for WAN connectivity. Progentís Cisco-certified CCIE engineers can design and implement high-availability Inter-office connections based on non-stop EIGRP routers or fault tolerant OSPF deployment of Cisco routers. Progent can demonstrate how redundant connectivity and automatic fail-over can provide affordable 24x7 interoffice networking.

How can Progent's consultants help with Microsoft SQL Server?
Progent's SQL Server experts, database application programmers, database administrators, project management consultants, Cisco CCIE-certified network engineers, disaster recovery/business continuity specialists, and certified network security professionals can help your business to maintain and expand your SQL Server solution, develop or troubleshoot data-driven business software, assess the likely advantages of upgrading SQL Server 2016 or migrating to SQL Server 2014 from an earlier version of SQL Server or from a different database system, set up test environments at your datacenter or at Progent's test lab, plan and execute an efficient transition to SQL Server, and define a cost-effective and secure network infrastructure that lets you maximize the strategic benefit of Microsoft SQL Server.



More Questions and Answers

If your small business is in Monterey, Pacific Grove, Seaside, Carmel or anywhere in the Monterey Peninsula area and you are in need of computer support, IT outsourcing, or top-level expertise from a certified Progent engineer, call 831-600-4300 or visit Contact Progent.
















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