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Can Progent help with setting up and using Microsoft Project?
Progent's certified Microsoft Project experts can provide in-depth support in deploying and managing Microsoft Office Project Server and Microsoft Project Online and can provide a broad variety of cost-effective remote consulting services following industry best practices to help organizations of any size to receive all the advantages of this leading platform. Support services available from Progent include project design, installation and migration, setting up safe file and status sharing among local and remote or mobile users, network infrastructure optimization, and specialized online training classes.

Can Progent help us integrate our network with Amazon AWS cloud services?
Progent's Amazon AWS cloud integration experts offer affordable remote consulting to assist businesses of any size to integrate Amazon Web Services (AWS) cloud services such as Elastic Compute Cloud (EC2) for virtual server hosting, Amazon S3 for scalable high-performance storage, and Glacier for value-priced long-term archiving. Progent can assist your IT team with every phase of Amazon AWS integration including requirements analysis, readiness evaluation, system design and review, pilot testing, configuration, centralized administration, performance tuning, licensing management, backup/restore solutions, and security. Progent can provide advanced expertise with firewalls and VPN access and can help you create all-cloud or hybrid ecosystems that seamlessly incorporate Amazon AWS resources. Progent offers as-needed support or Progent can deliver comprehensive project management outsourcing or co-sourcing services to help you move efficiently to the Amazon AWS platform.

Does Progent offer support for Microsoft SQL Server 2012?
Progent offers the support of Microsoft-certified SQL Server 2012 consultants as well as experienced database application programmers, DBAs, project management experts, network infrastructure architects, business continuity planning specialists, and certified data security consultants to assist you to maintain your Microsoft SQL Server 2012 environment and define an efficient and safe IT infrastructure that lets you realize the full strategic benefit of Microsoft SQL Server 2012. Progent can also assist your organization to upgrade to Microsoft SQL Server 2016 or transition to Microsoft SQL Server 2014 from SQL Server 2012.

We want to develop a long-term IT strategy but we don't have a Chief Information Officer. Can Progent help?
If your company does not have a full-time information system strategist, Progent's part-time CIO service can provide the help of a veteran information executive on a part-time basis to assist with high-level tasks like strategic planning, managing IT budgets, developing ROI models, workflow optimization, contract negotiation, information security and compliance, cash flow projections, streamlining data center management, Help Desk support, patch control, network monitoring, and disaster recovery planning.

Can Progent help integrate Linux/UNIX and Windows environments?
Progent can help you configure Microsoft Windows Services for UNIX (SFU) to achieve integration between Windows and UNIX networks. Windows Services for UNIX provides interoperability between Microsoft Windows Server and different implementations of UNIX including Solaris 7 and 8, HP-UX 11i, AIX 5L 5.2, and Red Hat Linux 8.0. Windows Services for UNIX allows you to share Windows folders over NFS and the latest authentication in native Windows Server Active Directory environments. SFU's Interix subsystem includes a complete library of UNIX tools and shells, support for a single rooted file system, and a software development kit for porting programs.

How can Progent help businesses create wireless solutions?
Progent's wireless integration consultants have broad expertise in the integration and maintenance of wireless information technology and can help your IT team to design, deploy, manage and troubleshoot wireless solutions that are compliant, resilient, scalable, simple to manage and use, able to support your critical applications, and seamlessly incorporated into hybrid cloud networks. Remote and onsite support provided by Progent span a variety of wireless technologies such as smartphone and tablet integration, Wi-Fi network infrastructure planning and deployment, Wi-Fi site surveys, Cisco wireless VoIP phone configuration and troubleshooting, and building-to-building wireless connections.

Can Progent help me build a secure Wi-Fi network that covers all my facilities?
Progentís Wireless Site Survey makes it easy to design and implement a 802.11a/b/g/n or 802.11ac (Wi-Fi) wireless network optimized for your facilities, providing you a wireless solution that has the coverage, performance, capacity, Quality of Service, security, and hand-off ability your business needs. Progent's Wireless Site Survey services are offered either as an economical remote service or as a more detailed on-premises service. Progentís onsite survey features onsite inspection, spectrum and data protection audits of your current wireless network, evaluation of your buildingís layout, testing for radio frequency contention, RF propagation modeling, identification of the best locations for customer-requested WAPs including Aironet access points, Cisco Meraki cloud-managed APs and Apple AirPort devices, and a detailed document defining a new WLAN.

Does Progent offer support for Microsoft Dynamics NAV ERP software?
The most recent edition of Microsoft Dynamics NAV includes powerful new features such as Personalized Role Centers, improved analytics and reporting options, and advanced workflow management. Progent's Microsoft Dynamics NAV ERP experts offer software development, configuration and troubleshooting support to enable you to take advantage of MS Dynamics NAV. Progentís consultants can help you to integrate Microsoft Dynamics NAV to additional services and applications. Also, Progent can assist you to design and utilize data warehouses so you can enhance your knowledge of your business, attract additional customers, refine your sales strategies, and form successful alliances.

Can Progent help me with System Center 2012 R2 Virtual Machine Manager?
Progent's System Center 2012 Virtual Machine Manager (SCVMM 2012) consulting experts can help businesses of any size to adhere to leading practices to set up System Center 2012 Virtual Machine Manager hosts and host groups, networking, storage, and libraries; plan, deploy, and manage private clouds, virtual machines, and VMM services in SCVMM 2012; and integrate SCVMM with System Center 2012 Operations Manager for comprehensive monitoring and reporting. Progent can assist you to migrate from an older version of SCVMM or from another virtualization management platform, and Progent can assist you to optimize and repair your current SCVMM 2012 environment so you get maximum return on investment. Progent also offers SCVMM 2016 migration consulting to assist you to plan and implement an efficient upgrade from Virtual Machine Manager 2012 to SCVMM 2016 in order to benefit from new assurance features, high availability VMM storage options, and other enhancements.

Can Progent assist my business to migrate to 64-bit computing?
Progentís 64-bit migration specialists can assist your organization to enhance your application servers and workstations affordably from 32 to 64 bits. Progent can assist you to calculate the risks and benefits of moving to 64-bit computing, plan an economical migration strategy that reduces operational disruptions, and offer responsive online help to assist your organization to install 64-bit software and application software on your current computers. Progent's Microsoft Gold qualified computing engineers can help your company to install the 64-bit editions of Microsoft platforms such as Microsoft Windows Server 2008, SQL Server, Windows 7, and Office Excel.

What pricing structure does Progent use for support services?
Progent's simple per-minute engagement model requires no complex contracts, retainers or invisible charges for standard service. Many service organizations require minimum billing or other additional expenses that increase service costs. For online service from Progent during normal working hours, you are billed only for the actual time devoted to working on your problem. If it only takes fifteen minutes to solve your problem, then you are billed only for fifteen minutes. For scheduled on-premises support service booked more than 24 hours in advance, you pay only for the time when a Progent expert is actually on-site repairing your problems. No extra on location charges or travel expenses. Only our affordable per-minute billing rate. For emergency same-day on-site service visits, you may have to pay for our consultant's travel time, but never an increased emergency rate.

Does Progent offer help with specific Apple Mac applications?
Progent's Mac experts can support the creative side of Macintosh networks by offering professional services and training in imaging, audio, and multi-media. Progent's consultants offer Apple Mac application software training for titles such as Photoshop, Illustrator, QuarkXPress, Adobe After Effects, MOTU Digital Performer, and Digidesign Pro Tools. Progent can also help you with complex projects such as scanning or digitizing sound or video or installing an commercial grade post-production studio.

Does Progent offer an easy and affordable way for small businesses to evaluate their network security?
Progent offers two ultra-affordable service packages designed to allow small companies to receive a professional security evaluation from a certified security engineer. With Progent's External Security Inventory Checkup, a security engineer runs a comprehensive test of your network from beyond your company firewall to determine possible weaknesses in the security profile you expose to the public. With Progent's Internal Network Security Inventory Checkup, a security engineer runs a system scan from an authorized machine within your company firewall to determine vulnerabilities to inside attacks. The two security inventory packages are set up and run from a protected remote site.

How Can Progent help us with SQL Server 2014?
Microsoft SQL Server 2014 includes significant improvements in key areas such as performance, uptime, security, and cloud readiness. SQL Server 2014 is the first version of SQL Server that includes in-memory capability that works transparently with all types of applications including Online Transaction Processing, enterprise data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can deliver cost-effective online and onsite consulting services such as planning, configuration, management, troubleshooting, and application development expertise to enable organizations of any size to achieve maximum business value from their SQL Server 2014 deployment. If you are currently using Microsoft SQL Server 2014, Progent can assist you to carry out an efficient transition to SQL Server 2016.



More Questions and Answers

If your small business is in Monterey, Pacific Grove, Seaside, Carmel or anywhere in the Monterey Peninsula area and you are in need of computer assistance, information technology outsourcing, or high-level services from a Progent professional, call 831-600-4300 or visit Contact Progent.
















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