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Does Progent offer consulting help for server clustering with Windows Server?
Progent offers Windows Server 2012 R2 server clustering migration support, Windows Server 2008 R2 clustering support services, and Microsoft Windows 2003 clustering consulting to help your company implement clustered server environments that offer non-stop uptime, even for routine maintenance functions. This non-stop capability is feasible because a single server in a cluster can be brought down for maintenance work without impacting clients. Clustering also enables IT personnel to perform vital security updates during normal business hours without reducing user productivity.

How does Progent handle problem escalation?
Progent employs a team approach to problem escalation, making it possible to solve even the toughest network issues that can appear from time to time. By taking advantage of hundreds of man-years of background from Progent's Microsoft and Cisco-certified consulting staff, Progent can quickly and cost-effectively fix issues that would baffle ordinary IT service companies. Working with thousands of clients on installation and troubleshooting tasks annually gives Progent a unique understanding concerning what approaches succeed and which ones do not in resolving network problems.

Does Progent offer expertise with VMware NSX network virtualization?
VMware's NSX network virtualization platform enables you to create complete logical networks in software. NSX allows virtual networks to be deployed instantly and administered with a high degree of automation independent of the hardware making up the underlying IP network. VMware Site Recovery Manager supports programmatic disaster recovery, application mobility, plus non-disruptive site migration, failback and site re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, upgrades and fixes and can generate audit reports to confirm complete service recovery, validate Service Level Agreements and demonstrate DR compliance. When used with VMware's NSX network virtualization technology, VMware Site Recovery Manager can rapidly recover the complete virtualized network topology at the secondary datacenter. Progent offers the skills of a VCDX certified VMware NSX consultant and VMware SRM system architect to assist you to design, configure, test and maintain a DR solution based on VMware Site Recovery Manager and VMware NSX.

Can Progent help me integrate my Mac workstations with Exchange-based email?
Progent's Mac support specialists and Microsoft-certified consultants can help you set up Microsoft Outlook:Mac 2011 or Entourage:Mac and Exchange so your Mac users are able to collaborate with colleagues who use Outlook. With Exchange and Outlook 2011 or Entourage, Exchange and Mac OX X software can collaborate, allowing Mac users to receive and send messages, examine the GAL, copy addresses, synchronize calendars, and invite fellow workers to conferences via your Microsoft Exchange account. Progent's Outlook Mac and Entourage:Mac experts can verify that your Exchange Server is properly configured and that LDAP and Outlook Web connectivity are enabled. Progent also offers customized online training for Outlook Mac and Microsoft Entourage.

Who founded Progent?
Progent's founder and head of engineering, Les Kent, was the architect for a Windows network application that earned Microsoft's “Best Application of the Year Award.” Mr. Kent is a 25-year computer industry veteran and has managed the design and deployment of hundreds of innovative business solutions based on Microsoft and Cisco technologies. Mr. Kent established Progent in order to address the needs of small companies who can't justify the expense of maintaining a large IT organization but who still require information networks with enterprise-class reliability, protection, and responsiveness.

Can Progent help me replace my old voice mail system with Exchange 2010?
Enhancements in Exchange Server 2010 for digital voice messaging include voice-to-character preview for rapidly scanning your stored voice mail rather than listening to each message, digital attendants to greet callers and help them to work through your voice messaging menus, programmable answering procedures to forward or filter incoming calls depending on Caller ID or contact information, and text messaging notifications concerning unanswered voice calls or voice mail. Progent's Exchange Server 2010 professionals can assist you to evaluate the business benefits and engineering challenges of swapping your current PBX technology with a voice mail system powered by Microsoft Exchange 2010, design and deploy Exchange Server 2010 with unified messaging functionality, and provide ongoing online technical support and maintenance services to accelerate your ROI for implementing Exchange Server 2010's digital voice solution.

Does Progent support Microsoft Internet Information Services (IIS) for web hosting and development?
Internet Information Services 7.5, provided with all releases of Windows 2008 Server R2, is a powerful role for web hosting and application programming. The new version provides improved security, dependability, expandability, and problem analysis while incorporating major enhancements in automated and remote administration. A variety of popular extensions to Internet Information Services have been integrated into the 7.5 release including the Request Filter Module (formerly called URL Scan), which is able to block potentially harmful HTTP requests from being processed by hosted web software. Progent's Internet Information Services (IIS) experts can help you to configure IIS 7.5 and the recent extensions to IIS Manager such as the GUI for managing ASP.NET programs.

Can Progent help my business develop custom eCommerce applications?
Progent's network experts can assist your business to create web sites that are integrated with sales and inventory programs to lower the cost and strengthen the dependability of on-line business. Progent can show you how to implement a secure, robust e-commerce infrastructure and create custom web applications using standard development tools and or customize off-the-shelf software so that they work with your specific business needs. Progent offers online access to experienced Microsoft SQL Server developers and Oracle programmers and DBAs, and MySQL consultants to assist your company to carry out mission-critical development projects.

How can Progent help integrate Office 365 Exchange Online with on-premises Exchange?
Microsoft allows you to create seamless hybrid environments that integrate Office 365 Exchange Online and local Exchange deployments. This allows you to have some Exchange mailboxes located at your on-premises datacenter and other mailboxes hosted by Office 365. Progent's certified Exchange consultants can assist your organization with any facet of designing, integrating and troubleshooting your hybrid Office 365/Exchange network. Progent's Exchange consultants can provide as-needed support to help you through stubborn technical issues and also offer comprehensive project management outsourcing to ensure your hybrid Office 365/Exchange solution is carried out on time and on budget. For more information about Progent's online consulting expertise for integrating Office 365 and on-premises Exchange environments, go to Office 365 integration solutions with on-premises Exchange.

Does Progent offer project management services?
For enterprise customers in need of advanced project management assistance, Progent offers access to veteran information technology experts with decades of experience in IT management, program development, and process engineering for organizations ranging from Big 4 companies to dot-com startups to state government agencies. These proven IT managers offer project management skills to assist businesses to follow best practices to ensure that development or deployment projects are completed on schedule and within budget.

How can Progent help my business get the most benefit from Microsoft System Center Operations Manager?
Configuring System Center Operations Manager can be complex. With over a decade of background with SCOM and its antecedents, Progent's experts can help to you select appropriate Microsoft Operations Manager components, set up and deploy Operations Manager, and write specialized rules, scripts, reports and alerts for your enterprise. Progent can also write a description of Microsoft Operations Manager's server monitoring policies.

You can outsource Microsoft System Center Operations Manager problem mitigation to Progent's Microsoft-certified experts. With years of IT support experience, these IT experts can also respond efficiently to the monitoring information produced by Microsoft System Center Operations Manager to keep vital servers running continually. By inspecting trend data and responding appropriately to alerts, Progent can resolve incipient problems before they cause network failure or solve serious problems the moment they manifest themselves. Usually, Progent can solve problems remotely, conserving time and expense. For severe problems that demand hands-on service, Progent can quickly dispatch a field technician to the site of any small business in the San Francisco Bay Area and to most zips in the United States.

What security support does Progent offer for Linux/UNIX environments?
If you run a multi-platform business network with Linux/UNIX and Windows servers, Progent can offer security help by giving you access to a CISSP-certified IT consultant to help your whole enterprise in a extensive selection of security areas. CISSP Certification denotes expertise with an international standard for data security. ANSI (American National Standards Institute) has awarded the CISSP credential accreditation in the area of data security under ISO/IEC 17024. Progent can provide a CISSP-certified consultant to help your company in a broad range of security areas such as:

  • Security Administration Procedures
  • Security Infrastructure and Models
  • Access Control Solutions and Processes
  • Applications Development Security
  • Operations Security
  • Site Security
  • Cryptography
  • Telecommunications, LAN and WAN Security
  • Business Continuity Planning
  • Law and Ethics

    How can Progent help me integrate Microsoft System Center 2012 R2?
    Progent's Microsoft System Center consultants have more than a decade of experience configuring, supporting and fixing the core platforms that make up System Center and can assist you to plan, configure, manage, and repair your System Center 2012 R2 ecosystem to maximize the uptime and responsiveness of your applications and infrastructure across a mix of Windows and Linux/Unix OS environments and local and Cloud-connected datacenters. Progent also can provide System Center 2016 migration consulting to assist you to transition to the latest edition of System Center from an older one or from another datacenter management solution to provide the advantages of best-in-class provisioning, centralized management, security, plus infrastructure and application availability and performance monitoring.

    How Can Progent help us with SQL Server 2014?
    SQL Server 2014 incorporates significant enhancements in critical areas including performance, availability, security, and cloud integration. SQL Server 2014 is the first release of SQL Server that incorporates in-memory technology that works transparently with all types of applications including Online Transaction Processing (OLTP), enterprise data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can deliver efficient online and on-premises services that include planning, configuration, administration, troubleshooting, and software development services to help organizations of all sizes to realize maximum business value from their SQL Server 2014 deployment. In case you are already running SQL Server 2014, Progent can help your company to carry out a smooth upgrade to Microsoft SQL Server 2016.

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    If your small business is in Monterey, Pacific Grove, Seaside, Carmel or anywhere in the Monterey Peninsula area and you are in need of technical support, information technology outsourcing, or high-level expertise from a certified Progent professional, call 831-600-4300 or visit Contact Progent.

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