How can Progent help improve the fault tolerance of my network?
Progent's fault-tolerant IT support professionals can help you construct a cost-effective, fault-tolerant network that deals with important areas involving a wide array of system backbone technologies and processes including fault tolerant Internet connections, server clustering, server and router load balancing, Data Center solutions, multi-site connectivity, and disaster recovery.

How can I find out more about the cost benefits of IT Outsourcing for small businesses?
Progent has published an IT outsourcing white paper that describes the benefits a small company can derive from outsourcing IT support and other information technology services. To a printable PDF version of this white paper and find out how outsourcing can save you money and improve productivity, click:
Small Business IT Outsourcing White Paper (140 Kb PDF file).

What are the advantages of being a Microsoft-Certified Partner?
Because Progent is a Microsoft Gold Certified Partner, each Progent MCSE support expert and network consultant has access to the technical and educational tools necessary to provide the best network support available. Progent has world-class expertise in the architecture, design, deployment and troubleshooting of Microsoft-based business solutions. Progent's Microsoft-certified experts offer Active Directory support, Microsoft Exchange 2007 expertise, Exchange Server support, Microsoft .NET Server help, plus Windows XP and Vista desktop support, Microsoft Office development and training, and Great Plains accounting application development.

What are the benefits of the IT outsourcing packages from Progent?
By making sure that the appropriate vendor service agreements are activated and that your network has secure high-performance remote access, Progent's IT outsourcing packages allow for rapid resolution of computer failures plus fast and low-cost IT support thanks to remote monitoring and troubleshooting. Progent can lower your costs by assisting you to generate rules-based scripts that permit Microsoft Operations Manager perform sophisticated corrective actions which would otherwise demand the on-site assistance of support personnel. When you need in-person technical help expertise from Progent's certified professionals, you will qualify for hourly rate reductions and priority response.

How Can Progent Help with SharePoint Portal Server 2003?
Progent's Microsoft-certified consultants can help you evaluate the business case for deploying SharePoint Portal Server 2003, provide configuration and deployment assistance, optimize your computer network infrastructure, integrate your standard and custom business software to work with SharePoint Portal Server, develop a company-wide security plan that incorporates portal technology, and offer troubleshooting and Help Desk assistance.

Does Progent offer wireless solutions?
Progent's experience with wireless data communications includes RIM Blackberry Wireless Handhelds, 802.11x WiFi consulting, high-speed wide area wireless networking, and cellular modem integration. Progent's wireless services gives your small business access to expert support for telecommuting, mobile email, sales force automation, wireless CRM, and ad hoc networking.

Does Progent support Firewall and VPN technology from vendors other than Microsoft and Cisco?
In addition to providing a broad range of security solutions from Microsoft and Cisco, Progent delivers small and mid-size companies world class consulting for technologies from other major Firewall and VPN suppliers such as Check Point Software, WatchGuard, Juniper Networks, SonicWALL, and Symantec.

What can Progent do to help with disaster recovery?
Progent's disaster recovery consulting experts can show you how to create recovery strategies, architect a fault-tolerant network foundation, and run realistic test drills.

How can Progent make 24x7 support affordable for a small business?
Even if your information technology budget is small, Progent offers affordable IT service packages that will give your IT network the robustness, security and performance your company needs. Progent's 24x7 Network Support Services include the skill of some of the Bay Area's most knowledgeable Microsoft-certified and Cisco-certified IT consultants, the latest network management software, and affordable support programs to keep your line-of-business network applications and servers up and running.

What are the advantages of Progent's model for remote support?
The majority of IT problems can be resolved quickly by Progent's group of remote service engineers. This eliminates lost network availability that can result from waiting for an on-site consultant to appear in person. Furthermore, many freelance consultants and network service firms require minimum on-site billing that can turn a ten-minute problem into a two-hour expense. Progent’s model of charging per minute and charging exclusively for support actually performed allows Progent’s remote service experts to resolve hundreds of minor problems every day at the least feasible expense. In addition, the confidence of having ready access to Progent's expert team of technical professionals opens the gates to a new realm of sophisticated IT technologies that many small companies would otherwise shy away from because of the risk of having insufficient expertise.

Call 408-465-8400 or send email to information@progent.com