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Can Progent help me replace my old voice mail system with Exchange 2010?
Enhancements in Exchange 2010 for software-driven voice messaging include speech-to-text translation for rapidly searching your stored voice mail rather than listening to each message, digital attendants to greet callers and help them to navigate your voice mail system, programmable call answering procedures to transfer or scan calls depending on Caller ID or contact data, and text messaging alerts about unanswered voice calls or voice mail. Progent's Exchange Server 2010 professionals can help your company to analyze the cost benefits and technical challenges of replacing your current voice mail solution with a telephony system powered by Microsoft Exchange 2010, design and deploy Exchange 2010 with unified messaging functionality, and provide continuing remote technical help and management expertise to speed up your payback for implementing Microsoft Exchange 2010's voice messaging technology.

How can Progent help local governments and school districts with IT management?
Progent has a long background delivering a full-spectrum of remote network support and urgent troubleshooting services to local governments and schools across the United States. Progent is among the industryís pioneers in delivering expert online network support and has provided IT support to organizations in all 50 states. Progent's online computer support for local governments eliminates travel costs and solves problems faster than onsite support.

What are the key features of Progent's IT outsourcing packages?
Components of Progent's IT outsourcing offerings include system assessment to ensure that your computer system satisfies professional levels of security and off-site access, round-the-clock system monitoring using MOM to anticipate issues before they impact your business, optional Help Desk Support from Progent's technical staff, security assessment to help protect your system from intruders and virus attacks, application of Service Packs and security updates for servers and applications, reduced rates on Progentís off-site and in-person troubleshooting services, and the expertise of Progentís staff of Microsoft-certified network architects and support technicians.

Can Progent help our company integrate Windows 8.1 desktop computers and mobile devices?
Progent's certified Windows 8.1 consulting experts can deliver a variety of network consulting services to help companies of any size to deploy, manage, and support networks that incorporate workstations, notebooks, tablets, or smartphones based on Windows 8.1. For larger organizations, Progent's senior project management consultants can help create test environments to evaluate Windows 8.1 and plan and implement Windows 8.1 migration plans following proven methodologies. Progent's consultants also offer Windows 10 migration help.

Does Progent support Citrix desktop virtualization software?
Progent's Citrix-certified XenDesktop experts and XenApp desktop virtualization engineers can assist your business to design, install, manage, and support a virtual Windows desktop delivery system built on Citrix XenDesktop or XenApp for virtualizing desktop computers. Progent's Cisco-certified CCIE network consultants can show you how to optimize your network for delivering server and client-side applications, and Progent's remote datacenter support experts can help your organization to administer and support a remote datacenter that features high uptime, enhanced security, and rapid recovery.

Can Progent help configure and integrate Cisco wireless VoIP phones?
Successful integration of Cisco's wireless VoIP phones typically demands that you set up and optimize many key pieces of your Wi-Fi infrastructure such as access points, routers, wireless LAN controllers, and call management software. Progent's wireless IP phone configuration and troubleshooting experts offer online and on-premises support to help you build and maintain a Cisco wireless IP phone solution by providing services that range from debugging the configuration of an IP phone or AP to offering project management outsourcing or co-sourcing for modernizing the wireless architecture of an entire campus.

Can Progent help my business customize applications based on Microsoft Dynamics GP (Great Plains)?
The open architecture of Great Plains makes it affordable to develop specialized Microsoft Dynamics GP applications that provide all of the basic capability of proven Great Plains solutions but also meet the specialized needs of your company. With access to the Modifier with Microsoft Visual Basic for Applications, software engineers can work with the most popular customization environment in the software industry to adapt Microsoft Dynamics GP information views, add or modify business logic, customize forms and reports, or expand interaction with Microsoft Office programs. Progent's expertise with Microsoft .NET programming, SQL Server 2016 integration and development, SQL Server 2014 support, and programming experience with VBasic, XML, and other developer environments makes it possible to create specialized mission-critical programs and eCommerce solutions that work transparently with Microsoft Dynamics GP.

We need fault-tolerant interoffice connectivity. Can Progent help?
Progent offers multi-site connectivity consulting to show you how to plan and deploy fault-tolerant infrastructure for WAN connectivity. Progentís Cisco-certified CCIE engineers can design and deploy ultra-reliable Inter-office networks supported by non-stop EIGRP network routers or fault tolerant OSPF deployment of Cisco routers. Progent can demonstrate how multi-path connectivity and transparent fail-over can provide affordable 24x7 interoffice connectivity.

Does Progent support Lync Server 2013?
Microsoft Lync 2013 allows businesses of all sizes to create a centrally managed and protected communications environment that supports the modern BYOD computing style with IM, presence, audio/video and web conferencing with app sharing, as well as IP-based and PSTN calling across a broad assortment of stationary PCs and handheld endpoints. Progent's certified Lync 2013 experts can assist you to assess the advantages of Lync 2013, design an on-premises, cloud-based (via Lync Online) or hybrid model suitable for your current and long-term goals, deploy Lync 2013 in a way that expedites your ROI, and deliver live webinar and onsite training to your management team and end users. Progent offers in-depth expertise in critical pieces of a Lync 2013 solution that include Windows Server, SQL Server Express and Exchange Server, and Progent can help you to integrate Lync Server 2013 with key Microsoft Office and Office 365 apps including Outlook clients, Excel and PowerPoint.

Does Progent support Microsoft Internet Information Services (IIS) for web hosting and development?
Internet Information Services 7.5, Which is provided with all editions of Windows Server 2008 R2, is an advanced role for web hosting and application programming. The latest version provides enhanced security, dependability, scalability, and troubleshooting while incorporating major enhancements in automated and remote administration. A variety of popular extensions to IIS have been integrated into the 7.5 release such as the rules-based Request Filter Module (formerly called URL Scan), which is able to block dangerous HTTP requests from being executed by hosted web software. Progent's IIS consultants can assist your company to deploy IIS 7.5 as well as the recent extensions to IIS Manager such as the GUI for controlling FastCGI programs.

Does Progent offer desktop support services?
Progent can deliver a broad array of cost-effective consulting and support services to help you company to deploy, integrate, repair, and manage desktop PCs and notebooks powered by Microsoft Windows, Mac OS X Lion or Snow Leopard, or various editions of Linux. Progent's desktop PC consulting services include Windows 10 migration support, Microsoft Windows 8.1 integration expertise, Microsoft Windows 7 maintenance, MS Office integration, and 64-bit operating system upgrades.

Can Progent help us integrate and troubleshoot our Cisco VoIP phones and IP video phones?
Progent's Cisco VoIP phone and video IP phone consultants can help you to integrate, manage, and debug Cisco VoIP phones, desktop video IP phones and wireless IP handsets. Progent offers expertise for all models of Cisco's IP phones from discontinued VoIP devices to the newest HD media phones. Progent's IP telephony experts can also assist your organization to integrate your IP phones with Unified CM, originally known as CallManager, or with Unified Communications Manager Express (CME) to build a an advanced IP-PBX environment for unified messaging and collaboration. Progent can also assist you to install Cisco Unified Communications Manager apps like Unified CM IM and Presence Jabber, Cisco Unity Connection for voicemail management, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for creating an advanced customer contact solution. Progent's consultants can deliver support with all aspects of Cisco IP Phone integration including designing dial plans, resolving QoS, setting up SIP trunks and CUBE session border controllers, deploying Cisco ISR routers with CUBE internetworking support, and designing UCS server failover and Cisco Survivable Remote Site Telephony (SRST) systems for survivability.

Does Progent offer expertise with VMware NSX network virtualization?
VMware's NSX network virtualization technology enables you to build entire networks in software. NSX allows virtual networks to be provisioned in minutes and administered with a high level of automation regardless of the hardware making up the underlying IP network. VMware Site Recovery Manager allows programmatic disaster recovery, application mobility, and non-disruptive site migration, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, updates and patches and can generate reports to confirm complete service recovery, validate Service Level Agreements and demonstrate compliance. When integrated with VMware's NSX virtual network platform, VMware SRM can quickly restore the complete logical network topology at the recovery site. Progent offers the skills of a VCDX certified VMware NSX consulting expert and VMware SRM integration specialist to help you to plan, configure, test and manage a disaster recovery solution powered by VMware SRM and VMware NSX.

Does Progent Offer MySQL Application Programming and DBA Services?
Progent can provide consulting from a MySQL database administrator, developer, or data designer to assist your company to design, implement, and manage solutions powered by MySQL. Progent can also assist your business run MySQL Cluster with Windows 2008 R2 Server Failover Clustering for enterprise-grade availability and performance.

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If your small business is in Morgan Hill, Gilroy or anywhere in Silicon Valley and you require technical assistance, IT outsourcing, or top-level services from a Progent professional, call 408-465-8400 or visit Contact Progent.

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