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Can Progent Help with Oracle Database Administration and Application Development?
Progent can provide affordable remote access to an authorized Oracle DBA expert or an Oracle application programmer. Progent offers advanced database administration services for any version of Oracle including 10g and 11g and can also help plan, build, update, or troubleshoot Oracle applications written with SQL and PL/SQL stored procedure programming language. Progent also offers support for Streams replication tools and Oracle Database Resource Manage.

Can Progent help set up secure and fault-tolerant email?
Progent offers small businesses access to a consultant with expertise in MS Exchange 2016 upgrade support, Exchange 2013 DAG design, Exchange 2010 consulting, Windows Server 2016 Credential Guard and Storage Replica integration, Windows Server 2012 R2 Live Migration consulting services, Windows Server 2008 failover clustering support, and Data Protection Manager configuration in order to create a fault-tolerant email solution that accommodates onsite users, remote offices, telecommuters, and road warriors. Progent's ProSight Email Guard is a spam and virus filtering service platform that intercepts both spam and email-based attacks and features cloud-based disaster recovery via spooling. Progent's CISA and CISM-certified network security engineers can assist your company to create infrastructure, policies, and operational processes that maximize Exchange security.

What Microsoft financial reporting applications can Progent help customize?
Progent's Experts Team provides in-depth consulting know-how in specific application areas, enabling you to tailor responsive, low-cost and effective business solutions that align with the unique needs of your company. Progent's software application developers can assist your company to customize Microsoft's popular eCommerce-capable applications such as:

  • Microsoft Dynamics AX Enterprise Resource Planning Software (formerly Axapta)
  • Microsoft Dynamics GP Accounting Software (formerly Microsoft Great Plains)
  • Microsoft Dynamics NAV Business Management Software (formerly Microsoft Navision)
  • Microsoft Dynamics SL Business Accounting Software (formerly Microsoft Solomon)
  • Microsoft Dynamics RMS

    Can Progent help implement virtual desktops with Windows Server 2008 R2?
    Microsoft's virtual desktop technologies reduce the work required for network administrators to deploy software programs so they are standardized across an entire user base, provide the ability to manage rights to critical data, and enable fast installation of additional or upgraded desktops. In Windows Server 2008 R2, the Terminal Services utility has been enhanced and named Remote Desktop Services. Microsoft's new Virtual Desktop Infrastructure (VDI) that powers Remote Desktop Services simplifies desktop access, enhances responsiveness, strengthens data security, unifies administration, and provides a nearly seamless user environment. Progent's desktop virtualization engineers can help your company to assess the strategic benefits of Microsoft's desktop virtualization solutions, configure test and on-line environments, improve your system infrastructure to accommodate virtual clients efficiently, evaluate and resolve security problems, and educate your network managers to utilize best practices to gain maximum payback from desktop virtualization.

    Can Progent help us set up and maintain Cisco Unity Connection or Unity Express (CUE)?
    Cisco Unity Connection, a seamless expansion of Cisco Unified Communications Manager, is a unified voice messaging platform that accelerates productive collaboration by providing a variety of options for retrieving voice messages within a framework that is easy to implement and maintain. Cisco Unity Connection lets you read and manage your voice messages from your Exchange inbox, web browser, Cisco Jabber messaging integration platform, a Cisco Unified IP endpoint, an iPhone or other smartphone, or a tablet. Unity Express (CUE), offered in certain Cisco ISR routers, provides affordable voicemail, unified messaging, interactive voice response, and greeting services for small to medium businesses and corporate satellite locations with as many as 500 workers. Progent's Cisco-certified CCIE network consultants can provide Cisco Unity Connection and Unity Express (CUE) integration and troubleshooting services to make sure your CUE solution continues to deliver significant competitive value.

    How Can Progent help us integrate NetApp's MetroCluster zero-data-loss disaster recovery platform?
    NetApp MetroCluster is a high-availability and disaster recovery platform that combines failover storage clustering with synchronous replication to deliver rapid, zero RPO disaster recovery (DR) between datacenters that are up to 300km away from one another. Progent can provide the skills of a NetApp MetroCluster expert who can assist your business to plan, configure, administer, upgrade, test and troubleshoot a disaster recovery solution based on NetApp MetroCluster. Progent can help you to choose an architecture for your MetroCluster environment that meets your technical requirements and IT budget. Progent can ensure you adhere to best practices for installing your MetroCluster solution by delivering guidance with procedures like assigning disk pools and shelf IDs, arranging aggregate and plexes layout, provisioning volumes, setting up NetApp Snapshot, installing Cisco and Brocade switches, designing a tiebreaker, designing a TCP/IP configuration replication network between your storage clusters, and verifying your disaster recovery solution to prove compliance with industry standards and regulatory requirements.

    Can Progent help us use Cisco CUBE technology to set up SIP PSTN trunks?
    Progent's Cisco CCIE-certified SIP trunk experts and CUBE configuration experts can assist you to plan, integrate, maintain, troubleshoot and enhance Cisco's SIP (Session Initiation Protocol) connectivity technology and Cisco's CUBE (Cisco Unified Border Element)-based SIP trunks. Progent offers cost-effective online or onsite expertise to assist companies to migrate smoothly to a modern communications network that offers accelerated ROI. Progent's certified Microsoft unified communications experts can assist you to establish connections between Cisco's CUBE SBC and Microsoft's rich media platforms such as Skype for Business Server and Lync for connectivity to a SIP PSTN trunk.

    What online services are available for maintaining Cisco routers?
    Among the popular remote Cisco router support services offered by Progent's certified Cisco experts include configuring hostname, IP addressing, routing maps, NTP, and user accounts; setting up iBGP, aggregation, static or BGP to EIGRP redistribution, and ECN gateways; troubleshooting NAT configurations, routing tables, and BGP peering arrangements; installing current IOS image; validating failover; troubleshooting VPN tunnel and routing issues; creating a network diagram and documenting configuration; plus security and business recovery planning.

    We want to develop a long-term IT strategy but we don't have a Chief Information Officer. Can Progent help?
    If your business doesn't currently have a full-time information system strategist, Progent's part-time CIO service offers the help of an experienced technology officer on an as-needed basis to help with high-level tasks like growth strategies, rationalizing technology budgets, creating ROI models, workflow analysis, vendor review, IT security and compliance, cash flow predictions, streamlining data center administration, Help Desk management, patch control, network monitoring, and disaster recovery preparedness.

    Does Progent provide consulting services for Microsoft Small Business Server?
    Although the Small Business Server family is no longer available, this powerful bundle remains popular. Progent provides a range of Microsoft SBS consulting services for all releases of the platform. In addition, Progent's Windows Server Essentials consulting experts can help your organization to evaluate the possible advantages of transitioning from a locally hosted datacenter powered by SBS version 2011 or earlier to a more cloud-centric computing model by carrying out a migration to Windows Server Essentials and to Microsoft's cloud-based applications. Whether your resources reside on an on premises datacenter, in the cloud, or across a hybrid mix of both, Progent can provide full-service consulting, technical support, and application development services for Microsoft's core platforms including Windows Server, Exchange Server, SharePoint, and Microsoft SQL Server.

    Does Progent offer consulting services for Microsoft Office and Office 365?
    Progent's Office and Office 365 consultants can assist businesses of any size to incorporate Office desktop and Microsoft Office 365 apps including Excel, Word, PowerPoint, Outlook, Access, Project and OneNote into a seamless solution that offers fast return on investment and promotes better business results. Progent can help you to integrate Office or Office 365 apps with one another and with other key Microsoft platforms including SharePoint, Microsoft Exchange Server and SQL Server. Progent can also help you fix compatibility issues with various versions of Office desktop and offers customized online Microsoft Office and Office 365 training to individual users or teams.

    Does Progent offer network monitoring support?
    Progent provides a variety of Network Support Bundles based on the proactive problem solving capabilities of System Center Operations Manager, a next-generation server management software platform that tracks the availability, performance and protection of your information network and detects problems before they can disrupt your network. To give you additional understanding about the performance and robustness of your system infrastructure, Progent can help you install and manage leading network monitoring tools based on the Linux OS.

    Can Progent help me manage and troubleshoot BlackBerry smartphones and BlackBerry Enterprise Server?
    Progent can provide the expertise of RIM BlackBerry-qualified professionals who can assist small companies to design, manage, and support BlackBerry Enterprise Server and BlackBerry mobile devices economically and effectively, eliminating the need for an in-house BlackBerry expert and reducing the cost and distraction of maintaining a mobile workforce. Progent's BlackBerry engineers offer in-depth backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISA and CISM-certified security engineers. This breadth of expertise, in conjunction with Progent's proven online support model, provides small and mid-size companies a cost-effective option for incorporating BlackBerry technology productively into their information system.

    How can I find out more about the benefits of Progent's IT outsourcing and co-sourcing services?
    Progent has published an IT outsourcing white paper that describes the advantages companies organizations of any size can derive by outsourcing or co-sourcing network consulting and other computer services. Progent has also produced IT Outsourcing datasheets for several service packages designed for small and mid-sized organizations.

    More Questions and Answers

    If your small business is in Morgan Hill, Gilroy or anywhere in Silicon Valley and you are looking for computer help, IT outsourcing, or high-level services from a Progent engineer, call 408-465-8400 or visit Contact Progent.

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