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Can Progent help us with desktop and mobile device configuration management?
Progent can provide System Center 2012 Configuration Manager design and installation, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Microsoft Intune expertise to centralize and streamline the management of your PCs and web-facing tablets and smartphones. Progent can help you to migrate smoothly to Configuration Manager 2012 from a legacy change management solution or help you to enhance your current SCCM 2012 ecosystem to accommodate your evolving IT needs.

Can Progent help set up pilot systems to help our company test new technology?
The Progent Test and Training Lab at the QTS (formerly Herakles) Internet Data Center in Sacramento can be used for piloting line-of-business applications, creating efficient system upgrade methodologies, evaluating and optimizing performance, planning or verifying business continuity solutions, mitigating compatibility problems, and establishing training environments for the latest products and technologies. For Progent clients without adequate internal resources to configure effective test environments, the lab cuts capital costs and engineering risk while keeping critical network initiatives on schedule.

Where can I review testimonials from Progent's customers?
Progent has provided remote or onsite technical consulting service to businesses in every state in the U.S. Many of these clients have expressed their high regard for Progent in the form of testimonials to the quality of Progent's service staff. Take a look at Progent's client testimonials to see what they say concerning the quality of Progent's IT services.

Does Progent Offer Business Continuity Planning Services?
Progent can provide advanced online expertise for disaster recovery/business continuity planning, validation, and training to help you to prepare for potential catastrophes, minimize downtime for your most critical network functions, eliminate data loss, and meet regulatory mandates and business requirements. Progent's business continuity experts can team with your executive and network administration staff to provide risk evaluation, define interdependencies, specify the resources required to run your business, prioritize crucial network services and specify acceptable recovery times, select colocation sites, set up safe remote access capability for key employees, implement notification systems and assign duties for staff, write a comprehensive recovery and test plan, and provide training for management and technical staff to carry your business continuity plan. Progent's Windows Server 2016 disaster recovery consultants can help you to plan and deploy an affordable disaster recovery solution for hybrid cloud deployments utilizing failover cluster tools proven in Microsoft's massive Azure cloud.

How can Progent help my company manage our Windows 8.1 devices?
Progent's Microsoft-certified Windows 8.1 consulting experts can provide a variety of network consulting services to assist organizations of any size to maintain, manage, and troubleshoot environments that incorporate desktops, laptops, tablets, or Windows phones based on Windows 8.1. Progent's consultants can also provide Windows 10 migration support.

Does Progent offer desktop support services?
Progent can deliver a broad array of affordable consulting and support services to assist your business to deploy, configure, troubleshoot, and administer desktop PCs and laptops powered by Windows, macOS and OS X, or various editions of Linux. Progent's desktop PC support services include Windows 10 planning and migration support, Windows 8.1 expertise, Microsoft Windows 7 support, MS Office and Office 365 integration and training, and 64-bit processing expertise.

Does Progent support Juniper and NetScreen Products?
Progent's Juniper Networks-certified network engineers can assist you to design and deploy Juniper Firewall/VPN platforms, optimize and support your infrastructure, and upgrade smoothly from discontinued products to current versions. Progent's Junos OS consultants offer expertise with Juniper's flagship network operating system to help you to streamline the administration and strengthen the protection of your Juniper VPN appliances firewalls, and routers. Progent also has extensive background maintaining Juniper's NetScreen OS and ScreenOS operating system products and can assist organizations maintain environments that incorporate a combination of Juniper's software platforms.

How can Progent help my business get the most benefit from Microsoft System Center Operations Manager?
System Center 2016 Operations Manager helps to promote top performance and dependable uptime for critical workloads by offering centralized, cross-platform monitoring of physical and virtual infrastructure deployed across on-premises systems and cloud environments. Progent's SCOM consulting team can provide world-class remote and onsite support to help businesses of any size to plan, implement, tune, enhance and repair Operations Manager 2016 solutions. Progent's SCOM 2016 consultants can assist you to migrate to SCOM 2016 from older versions of Operations Manager or from different IT infrastructure monitoring platforms, or integrate multiple monitoring tools into a cohesive IT management solution. Progent can also help you extend your Operations Manager 2016 environment to include resources based in public clouds by delivering Azure integration and Amazon AWS hybrid cloud solutions.

What Microsoft financial reporting applications can Progent help customize?
Progent's Experts Team provides comprehensive consulting know-how in crucial application areas, allowing you to tailor fast, economical and effective business solutions that meet the unique needs of your business. Progent's line-of-business software developers can assist your company to customize Microsoft's popular eCommerce-capable products including:

  • Microsoft Dynamics AX Enterprise Resource Planning Software (formerly Microsoft Axapta)
  • Microsoft Dynamics GP Accounting Software (formerly Great Plains)
  • Microsoft Dynamics NAV Software (formerly Navision)
  • Microsoft Dynamics SL Business Accounting Software (formerly Microsoft Solomon)
  • Microsoft Dynamics RMS (Retail Management System)

    Why does Progent recommend upgrading from Exchange Server 2003 to Exchange Server 2016 or later?
    Microsoft Exchange 2016 provides significant improvements over previous versions of Exchange through innovations such as built-in capability for high-availability mailbox server clustering called Database Availability Groups or DAGs support for low-cost disk drives to cut the expense of big e-mail inboxes, a feature-rich OWA web client that works with all popular web browsers, sophisticated voice mail handling including voice-to-text translation, and a wealth of mechanisms for enhancing data protection and compliance. Microsoft calculates that if carefully configured, up-to-date versions of Microsoft Exchange Server can cut messaging costs by 50-80%. Since Microsoft has stopped supporting Microsoft Exchange Server 2003, businesses have an additional reason to ask Progent's Microsoft Exchange 2016 engineers about upgrading to the latest version of Exchange.

    How can Progent help us migrate to Skype for Business Server?
    Progent's Skype for Business experts offer online and on-premises consulting services for organizations of all sizes to assess the costs/benefits of migrating to Microsoft Skype for Business or Skype for Business Online from any version of Microsoft Lync Server or Microsoft Office Communications Server. Progent can assist your business to plan a local, cloud or mixed topology; interface Skype for Business with Microsoft SQL Server,Exchange Server, SharePoint and Office or Office 365; set up high-availability mechanisms; connect Skype for Business with your PSTN gateway; and interface with third-party communication systems such as Cisco Video Interop Server. Progent's certified information security experts can help you create and verify a security environment for your Skype for Business deployment that is compliant with government and industry requirements.

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    If your small business is in Morgan Hill, Gilroy or anywhere in Silicon Valley and you are looking for technical help, IT outsourcing, or advanced services from a Progent consultant, call 408-465-8400 or visit Contact Progent.

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