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Does Progent support Cisco's legacy firewalls as well as next-generation ASA firewalls with Firepower Services?
The new ASA 5500-X Series of firewalls with Firepower Services provide significantly more performance than Cisco's legacy firewalls and have superseded the ASA 5500 and PIX security appliances for new deployments. Progent's Cisco-qualified CCIE network experts can help your company to manage your legacy PIX or ASA 5500 security appliances or migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent's consultants can provide online and on-premises support for ASA 5500-X firewalls with Firepower Services and can assist your organization to plan, deploy, tune, manage and troubleshoot firewall environments based around Cisco ASA 5500-X firewalls with Firepower Services.

How can Progent help businesses create wireless solutions?
Progent's wireless solutions consultants have broad backgrounds in the implementation and support of wireless information technology and can help you to plan, configure, administer and troubleshoot wireless solutions that are secure, resilient, expandable, easy to administer and use, ready to handle your critical workloads, and transparently integrated into hybrid cloud environments. Remote and on-premises support provided by Progent span a variety of wireless technologies and include smartphone integration, Wi-Fi network infrastructure design and deployment, Wi-Fi site surveys, wireless VoIP phone configuration and troubleshooting, and building-to-building wireless connections.

How does Progent support the Microsoft Solutions Framework (MSF) process model?
In conducting information technology projects for enterprise customers, Progent follows a structured technique based on defined milestones in order to meet budgetary, timing, and engineering targets while minimizing business disruption. Progent's methodology follows industry project management standards derived from the leading practices defined by the Microsoft Solutions Framework (MSF) and includes requirements definition, design and architecture proposals, pilots, required adjustments, and expert integration. All phases are documented to create a detailed description of IT services delivered and to assist in ongoing network support.

Does Progent Offer Business Continuity Planning Services?
Progent offers high-level online expertise for disaster recovery/business continuity planning, testing, and training to assist your company to prepare for potential catastrophes, minimize service disruption for your vital network functions, eliminate lost information, and comply with examiners' letters and business requirements. Progent's business continuity consultants can team with your executive and network administration staff to perform risk and business impact evaluation, identify dependencies, identify the resources needed to run your business, determine key network services and specify allowable recovery times, qualify colocation sites, configure secure remote connectivity for crucial workers, implement emergency notification mechanisms and define duties for personnel, document a comprehensive recovery and test plan, and train key people to execute the business continuity solution. Progent's Windows Server 2016 disaster recovery/business continuity experts can help you to create a cost-effective disaster recovery solution for hybrid cloud deployments using failover cluster tools proven in Microsoft's Azure cloud.

Does Progent support all major data backup/recovery products and services?
Progent's backup engineers offer support for a wide array of products and technologies that deliver solutions for backing up Microsoft Windows, Mac, and Linux/UNIX servers and workstations plus laptops and handhelds. Progent can provide expertise for all major data protection products such as Acronis Backup and Recovery, Altaro VM Backup, Barracuda Backup and disaster recovery, Symantec Backup Exec, BackupAssist Software, CrashPlan PRO, DoubleTake Availability, Mozy, Retrospect for Macintosh, Apple Time Machine, VMware vSphere Data Protection (VDP), and Oracle Solaris FLARs. Progent's consultants can assist your company to implement, upgrade, or maintain data backup solutions for a variety of environments including on-premises, edge to datacenter, cloud-based, or hybrid.

Can Progent help us to deploy System Center 2016 Virtual Machine Manager to manage our hybrid cloud network?
Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 suite of network management tools and is designed to offer a centralized mechanism for deploying and administering virtualized datacenters across hybrid environments that can include private clouds and Microsoft Azure services. Progent's SCVMM 2016 consultants can help organizations of all sizes with any aspect of building, implementing, and managing a SCVMM 2016 ecosystem. Progent can review your virtualization architecture, show you how to migrate efficiently from legacy versions of VMM, design workflows for building and installing virtual machines and VM hosts, design high-availability compute and storage clusters, integrate your datacenter infrastructure with public cloud services, configure virtual switches, write and debug PowerShell scripts, and assist you to assess the potential business benefits of the latest capabilities such as Storage Spaces Direct and Shielded VMs. Progent's certified virtualization experts offer advanced Windows Hyper-V consulting and VMware ESXi expertise.

Does Progent support Juniper and NetScreen Products?
Progent's Juniper Networks-certified network consultants can help your company to design and deploy Juniper Firewall and VPN technology, enhance and troubleshoot your network infrastructure, and migrate smoothly from outdated devices to the latest releases. Progent's Junos OS consultants offer expertise with Juniper's premiere network control software to help you to streamline the administration and improve the security of your Juniper VPN devices and firewalls. Progent also has extensive background maintaining Juniper's NetScreen OS and ScreenOS software productss and can assist you maintain environments that include a combination of Juniper's OS platforms.

What are the benefits of Progent's documentation of support services?
The accumulated service reports compiled for your company by Progent keeps you from becoming dependent on a single consultant. Progent's comprehensive documentation of billed support enables one Progent IT engineer to take up where another ended while minimizing time spent becoming up to speed with your network environment. in-depth service reporting also offer your internal IT organization a better appreciation of important technical issues concerning your computer system and offer insight about how to predict and fix network trouble that lies ahead. For these reasons, Progent's service documentation is an important aspect of Progent's practice of knowledge transfer. Another benefit of Progent's service reporting is that your organization can more easily build up, an in-house IT support staff if and when it becomes economical to do so, or you can migrate to a different consulting group if you become unhappy with Progent's support.

How can Progent help us protect our network from ransomware and other modern threats?
Progent's ProSight Active Security Monitoring (ASM) endpoint protection (EPP) service utilizes cutting edge behavior-based analysis tools to defend endpoint devices as well as physical and virtual servers against new malware assaults such as ransomware and file-less exploits, which easily escape legacy signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to address the entire malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered attacks. Learn about the complete ProSight line of low-cost outsourced network management services for small and mid-size businesses.

How can Progent help us protect ourselves against Ransomware?
Progent's ProSight Ransomware Preparedness Report is a low-cost service centered on a phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to help assess your company's preparedness either to stop or recover quickly after a ransomware incident. Progent will work with you directly to gather information concerning your current antivirus tools and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to create an efficient AV and backup system that meets your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.

How can I find out more about the benefits of Progent's IT outsourcing and co-sourcing services?
Progent has created an IT outsourcing white paper that summarizes the advantages companies organizations of any size can gain from outsourcing network consulting and other information technology services. Progent has also produced IT Outsourcing datasheets for several support offerings designed for small and medium sized organizations.

Can Progent help us integrate and troubleshoot our Cisco VoIP phones and IP video phones?
Progent's Cisco IP phone and video IP phone consultants can assist your business to integrate, manage, and debug Cisco IP phones, desktop video IP phones and wireless IP handsets. Progent offers expertise for all versions of Cisco's IP phones from discontinued VoIP devices to the latest HD media phones. Progent's consultants can also assist your organization to integrate your IP phones with Cisco Unified Communications Manager, previously branded CallManager, or with Cisco Unified CM Express to build a state-of-the-art IP-PBX environment for unified messaging and collaboration. Progent can also help you to install Unified CM apps that include Unified CM IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for creating a highly automated customer contact solution. Progent can provide expertise with any facet of Cisco IP Phone integration including designing dial plans, resolving IP phone registration issues, integrating SIP PSTN trunks and CUBE session border controllers, installing ISR G2 routers with CUBE internetworking capability, and designing UCS server failover and Cisco Survivable Remote Site Telephony systems for high availability.

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If your small business is in Morgan Hill, Gilroy or anywhere in Silicon Valley and you need technical help, IT outsourcing, or advanced services from a Microsoft or Cisco certified professional, call 408-465-8400 or visit Contact Progent.

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