Onsite Service Available in Morgan Hill, Gilroy





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Does Progent offer special IT outsourcing packages for mid-sized businesses?
Progent offers mid-sized businesses in the San Francisco Bay Area and in major cities across the United States two basic outsourcing service packages built around Operations Manager:
  • Managed Network Monitoring Package
  • Comprehensive Network Monitoring Package

    To view a single-page printer-friendly fact sheet describing Progent's Network Monitoring Service Packages for mid-sized companies, click:Network Monitoring Packages.

    Can Progent help me integrate my Mac workstations with Exchange-based email?
    Progent's Mac support specialists and Microsoft-certified experts can show you how to set up Microsoft Outlook:Mac 2011 or Microsoft Entourage:Mac and Microsoft Exchange Server so your Mac users can collaborate with teammates who run Microsoft Outlook. With Microsoft Exchange and Outlook 2011 or Entourage, Exchange and Mac OX X software can coexist, allowing Mac users to receive and transmit email, search the Exchange global address list, import addresses, sync up calendars, and invite fellow workers to meetings via your Microsoft Exchange account. Progent's Outlook for Mac and Entourage experts can make sure that your Exchange Server is appropriately configured and that LDAP and Outlook Web connectivity are working. Progent also can provide specialized online training for Outlook Mac and Entourage.

    How can Progent help my Linux developers?
    If you are creating UNIX or Linux applications on a system that includes Windows-based servers, desktops and software, Progent offers IT outsourcing services that keep your network up and running while freeing you to concentrate on your field of high-value expertise. By deploying automated system monitoring and providing remote and in-person technical help when you need it, Progent delivers Linux developer support that offers an economical way to manage an IT network that features top-level reliability, security and speed.

    Does Progent Offer MySQL Application Programming and DBA Services?
    Progent offers the services of an experienced MySQL database administrator, developer, or data architect to help you to plan, develop, and manage solutions powered by MySQL. Progent's RDBMS experts can also assist your business run MySQL Cluster with Windows 2008 R2 Server Failover Clustering for the highest levels of fault tolerance and performance.

    Does Progent offer consulting support for Cisco's Meraki cloud-managed Wi-Fi access points?
    Progent's Cisco Meraki Wi-Fi access point experts provide remote and onsite support to assist businesses of any size to plan, install, maintain, expand or repair Wi-Fi networks that include Cisco Meraki APs. Progent can assist you to set up and support Meraki-based Wi-Fi networks for sites that range from a teleworker's home or a branch office all the way to a large campus or a nationwide enterprise. Progent can also assist you to configure additional Cisco products including switches, ASR routers and firewalls to create a seamless ecosystem that provides the same connectivity, performance, security compliance, ease of management and uptime for wired and wireless clients irrespective of their location or device. (See Meraki switches consulting services.)

    How can Progent help me integrate Microsoft System Center 2012 R2?
    Progent's Microsoft System Center consultants have over 15 years of background integrating, maintaining and fixing the key platforms included with Microsoft System Center and can help your organization to plan, deploy, maintain, and fix your Microsoft System Center 2012 R2 ecosystem to maximize the availability and responsiveness of your applications and infrastructure across multiple Windows and Linux/Unix operating systems and local and Cloud-connected fabric. Progent also can provide System Center 2016 migration consulting to assist your organization to move to the current version of Microsoft System Center from an earlier release or from a third-party IT management solution to provide the advantages of best-in-class deployment, automation, security and compliance, plus infrastructure and critical application availability and performance monitoring.

    Can Progent help us keep our Cisco IOS software up to date?
    If your network incorporates Cisco appliances, you may be using an old release of Cisco IOS, the network OS powering most Cisco router and the latest Cisco switches. Cisco frequently offers updates to IOS in order to fix problems, shore up security vulnerabilities, or add functionality. However, updating Cisco IOS and other Cisco control software can be a challenge, depending upon your Cisco equipment and your system infrastructure. As an example, there may be limited local RAM that might cause a new software version to execute incorrectly. Progent's Cisco CCIE-certified network engineers offer a broad variety of support services associated with updating Cisco IOS software or any other Cisco OS like CatOS or CallManager. Progent's consultants can run version audits of your router software, propose appropriate upgrades, prepare Cisco appliances, copy software images, configure and verify your new software, tune performance, troubleshoot issues, and teach your IT managers how to take advantage of all important new features.

    Can Progent help us with desktop and mobile device configuration management?
    Progent can provide System Center Configuration Manager design and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to centralize and simplify the administration of your desktops along with your web-facing tablets and smartphones. Progent can assist you to upgrade efficiently to SCCM 2012 from an older device and application management platform or help you to enhance your existing SCCM 2012 environment to support your evolving business needs.

    How can Progent help my company filter spam, email-borne viruses, and Directory Harvest Attacks?
    ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security vendors to deliver centralized control and comprehensive protection for all your email traffic. The hybrid structure of Email Guard combines a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from making it to your network firewall. This reduces your exposure to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's onsite gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays within your corporate firewall.



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    If your small business is in Morgan Hill, Gilroy or anywhere in Silicon Valley and you are in need of technical help, information technology outsourcing, or advanced expertise from a Progent professional, call 408-465-8400 or visit Contact Progent.
















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