Onsite Service Available in Morgan Hill, Gilroy





More Questions and Answers

How can I find out more about the benefits of Progent's IT outsourcing and co-sourcing services?
Progent has produced an IT outsourcing white paper that details the benefits businesses of any size can gain from outsourcing or co-sourcing IT consulting and other information technology services. Progent has also produced IT Outsourcing datasheets for three service packages targeted for small and mid-sized companies.

Can Progent help my business migrate from Windows Server 2000 or Windows Server 2003?
Progent can show you how to design, justify and execute a plan to to Windows Server 2012 R2 or later from a Windows Server 2003 or Microsoft Windows 2000 Server environment. Progent's Microsoft-certified Server Platform consultants can also provide economical remote consulting services and technical help so you can manage 2012 installations. Progent can help you to assess the strategic advantage of migrating from earlier releases of Microsoft Windows Server and can follow best practices to ensure an efficient move to Windows Server 2012 R2 or later. If you are planning on building a hybrid network model that combines local resources with public cloud services like those offered by Microsoft Azure, Progent offers Windows Server 2016 hybrid cloud solutions

Can Progent help configure and integrate Cisco wireless VoIP phones?
Integration of Cisco's wireless IP phones typically demands that IT teams set up and optimize numerous key pieces of your wireless environment including APs, routers, Cisco wireless LAN controllers, and call management software. Progent's Cisco wireless IP phone configuration experts can provide remote and on-premises support to help your organization create and manage a Cisco wireless IP phone solution by delivering services that range from debugging the configuration of a wireless VoIP phone or AP to offering comprehensive project management outsourcing or co-sourcing for updating the Wi-Fi architecture of a campus.

Does Progent offer desktop support services?
Progent offers a broad array of affordable consulting and support services to help you company to deploy, integrate, troubleshoot, and manage desktop PCs and laptops based on Microsoft Windows, Apple macOS and OS X, or various versions of Linux. Progent's desktop support services include Windows 10 planning support, Microsoft Windows 8.1 consulting support, Windows 7 technical support, Microsoft Office and Office 365 integration, and 64-bit computing upgrades.

What is Progent's response time for providing online technical support?
Progent's Technical Response Center is committed to delivering the highest quality of remote IT support offered anywhere for urgent and non-critical problems. For emergency issues that affect multiple workers, key people, or a mission-critical application, the TRC will engage in less than an hour. For non-critical issues, the TRC will within two hours. Under any circumstance, your ticket will be generated promptly and accurately, You will be sent an acknowledgement from the trouble ticket system, and the TRC will contact you regarding every resolved problem to make sure you are satisfied with the results and ready to close out the ticket. Learn more details concerning Progent's TRC Customer Commitment.

Can Progent help us integrate and troubleshoot our Cisco VoIP phones and IP video phones?
Progent's Cisco IP phone and video IP phone consultants can help your business to integrate, manage, and debug Cisco IP phones, desktop video IP phones and wireless IP handsets. Progent can provide expertise for all models of Cisco's IP phones from legacy VoIP products to the newest media phones. Progent's consultants can also help your organization to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, previously branded CallManager, or with Cisco Unified CM Express to build a modern IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also assist you to install Cisco Unified CM applications like Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for creating an advanced customer contact center. Progent can provide expertise with any facet of Cisco IP Phone integration including designing dial plans, solving QoS, setting up SIP PSTN trunks and CUBE session border controllers, installing ISR G2 routers with CUBE internetworking support, and creating UCS server failover and Cisco Survivable Remote Site Telephony solutions for high availability.

Can Progent help me with System Center 2012 R2 Virtual Machine Manager?
Progent's System Center 2012 Virtual Machine Manager (SCVMM 2012) consulting experts can help organizations of any size to adhere to best practices to configure SCVMM 2012 hosts and host groups, fabric, storage systems, and library resources; design, implement, and administer private clouds, VMs, and VMM services in SCVMM 2012; and combine SCVMM 2012 with SCOM 2012 for comprehensive monitoring and reporting. Progent can assist your company to upgrade from an older version of SCVMM or from a third-party management system, and Progent can help you to optimize and repair your existing SCVMM ecosystem so you get maximum business value. Progent can also provide SCVMM 2016 migration consulting to help you to plan and carry out a smooth upgrade from SCVMM 2012 to SCVMM 2016 so you can take advantage of stronger security features, more affordable VMM storage fabric, and other improvements.

Can Progent help me integrate and manage iPhones connected to our network?
Progent's iPhone and iPad integration consultants offer cost-effective online consulting to assist your business to plan, configure, and fix any aspect of your iPhone and iPad and Windows integration solution and is available for short-term tasks to help you get past specific technical roadblocks or major engagements to help you finish large-scale projects on time and within budget. Progent has experience in local, cloud-based, or hybrid environments and can help you build or maintain a highly available, protected and efficient network infrastructure that is best suited to your mode of computing. Progent also offers online or onsite training to help manage and use your iOS devices in a safe, team-oriented ecosystem that optimizes the business value of your information network.

Can Progent help our business relocate our IT infrastructure?
Progent can provide Microsoft and Cisco-certified IT experts who can assist you with a seamless IT infrastructure relocation to a new facility, including data center selection and deployment, project management, defining a complete security strategy that covers physical site security, ISP selection and synchronization, and non-disruptive network upgrades. Progent can also assist your company to identify a colocation site to support your critical applications, plan your installation, and deliver ongoing remote data center IT services.

How can Progent help us protect ourselves against Ransomware?
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent backup/recovery expert. The interview is intended to evaluate your company's preparedness either to stop or recover rapidly after a ransomware incident. Progent will work with you personally to gather information concerning your existing AV defense and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy an efficient security and backup environment that aligns with your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report.



More Questions and Answers

If your small business is in Morgan Hill, Gilroy or anywhere in Silicon Valley and you require computer support, information technology outsourcing, or advanced services from a Progent engineer, call 408-465-8400 or visit Contact Progent.
















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