Onsite Service Available in Morgan Hill, Gilroy





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What is Managed Network Monitoring and how can it help my business?
Managed Network Monitoring is a class of outsourcing that allows your internal IT team to take advantage of the server monitoring activities of an outside consulting group. If your business has a small in-house IT organization, Progent's Managed Network Monitoring outsourcing package is an affordable way to optimize system reliability, performance and security.

Key features of Progent's Managed Network Monitoring Package include:

  • Progent performs a requirements evaluation and configures Operations Manager
  • Progent sets up an off-site System Center Operations Manager server to track your network
  • Progent provides Contact Center support, coordinated with Operations Manager
  • Progent remotely monitors, diagnoses, and/or resolves network trouble spots
  • Progent performs ongoing network management including installation of service packs and security updates
  • Hardware must be under vendor's on-site warranty program

    Does Progent support Microsoft and Cisco technology exclusively?
    Progent's focus is Microsoft operating systems and applications and Cisco network technology, but Progent has broad experience in the creation, installation, and integration of cohesive networks that incorporate technology from several popular vendors. Support services available from Progent include Mac OS X and iPad help, Linux integration, Sun coexistence with Windows, Apple iPhone integration, Google Android phone and tablet integration, BlackBerry management and integration, Citrix consulting, plus technical services for Computer Associates, HP/Compaq, Dell Computers, IBM, Symantec, Trend Micro, VERITAS, and WatchGuard.

    Can Progent help me integrate my Mac workstations with Exchange-based email?
    Progent's Apple support specialists and Microsoft-certified experts can show you how to install Microsoft Outlook:Mac 2011 or Microsoft Entourage:Mac and Exchange so your Mac users can work closely with colleagues who use Microsoft Outlook. With Exchange and Outlook 2011 or Entourage for Mac, Exchange and Apple Macintosh software can collaborate, enabling Mac users to receive and send messages, examine the Exchange global address list, import addresses, synchronize calendars, and alert people to conferences with your Microsoft Exchange account. Progent's Outlook Mac and Entourage:Mac specialists can verify that your Exchange Server is properly configured and that WebDAV and Outlook Web connectivity are working. Progent also can provide customized webinar education for Outlook:Mac 2011 and Microsoft Entourage.

    How can Progent help businesses create wireless solutions?
    Progent's wireless integration consultants have wide-ranging expertise in the implementation and maintenance of wireless networking technology and can assist you to plan, configure, manage and repair wireless ecosystems that are secure, resilient, scalable, easy to administer and use, ready to support your vital workloads, and transparently incorporated into hybrid cloud networks. Online and onsite expertise available from Progent cover a variety of wireless solutions such as smartphone and tablet management, Wi-Fi network planning and deployment, wireless site surveys, wireless VoIP phone configuration, and building-to-building wireless connections.

    Does Progent support Firewall and VPN technology from vendors other than Microsoft and Cisco?
    In addition to supporting a wide range of security technologies from Microsoft and Cisco, Progent offers organizations expert consulting for products from other major firewall suppliers including Check Point Software, WatchGuard, NetScreen, SonicWALL, and Symantec. Progent can help you create a comprehensive security plan and choose the right products from a variety of suppliers to support your security objectives while sticking within your budget limits.

    Who founded Progent?
    Progent's founder and head of engineering, Les Kent, was the architect for a multi-media networking solution that won Microsoft's “Best Application of the Year Award.” Mr. Kent is a 25-year computer industry veteran and has been responsible for the creation and deployment of hundreds of innovative business solutions based on Microsoft and Cisco technologies. Mr. Kent founded Progent in order to meet the needs of small businesses who can't justify the high cost of supporting a large IT staff but who still need information systems with enterprise-class dependability, security, and performance.

    Can Progent help our company integrate Windows 8.1 desktop computers and mobile devices?
    Progent's certified Windows 8.1 consulting experts can deliver a variety of consulting services to help organizations of all sizes to deploy, manage, and support environments that incorporate desktops, laptops, tablets, or Windows phones based on Microsoft Windows 8.1. For larger organizations, Progent's senior project management consultants can help set up testing labs to assess Windows 8.1 and develop and manage Windows 8.1 migration plans following industry best practices. Progent's consultants also offer Windows 10 migration support.

    Does Progent support Lync Server 2013?
    Lync Server 2013 allows organizations of any size to create a manageable and secure communications environment that permits the modern BYOD computing model with instant messaging (IM). instant messaging, real-time presence, web conferencing with application sharing, and both IP-based and PSTN calling enabled for a broad assortment of desktop and mobile devices. Progent's certified Lync Server 2013 consultants can help you to assess the advantages of Lync Server 2013, create an on-premises, cloud-resident (via Microsoft Lync Online) or hybrid model appropriate for your current and future plans, implement Lync Server 2013 in a way that expedites your return on investment, and deliver custom online and on-premises training to your IT team and users. Progent has expertise in key components of a Lync Server 2013 solution that include Microsoft Windows Server, SQL Server Express and Exchange, and Progent can assist you to integrate Lync Server 2013 with key Microsoft Office and Office 365 apps including Outlook clients, Word and PowerPoint.

    What VMware virtualization products are supported by Progent?
    Progent can provide the support of a certified VMware VCDX expert to help your organization design, deploy, administer and troubleshoot VMware vSphere-based virtualization solution for on-premises networks, cloud environments, or hybrid cloud systems. Progent's VMware vSphere consultants offer advanced expertise for deploying and configuring VMware Site Recovery Manager (SRM) and VMware's NSX virtual network system for disaster recovery and business continuity. Progent offers extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRO and vCloud Suite used for administering private and hybrid cloud environments that provide maximum uptime, data security, and application mobility.

    What services are offered by Progent for migrating to Exchange 2016?
    Progent's certified MS Exchange 2016 migration consultants can assist you in any and all facets of your migration to Microsoft Exchange 2016 including designing high availability system topology for an on-premises, cloud-based or hybrid deployment; server and CAL licensing compliance for Exchange 2016 Server and Windows Server 2012 R2+; moving mailboxes; Windows Hyper-V strategy; determining mass storage capacity required for your VMs, databases and logs; setting up HLB for high-availability CAS services; designing, setting up and validating Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; preparing your firewall; creating SSL certs; providing client remediation with Office 2010 or greater or Office 365; and configuring Outlook on the web.



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    If your small business is in Morgan Hill, Gilroy or anywhere in Silicon Valley and you are in need of computer assistance, information technology outsourcing, or top-level expertise from a Microsoft or Cisco certified consultant, call 408-465-8400 or visit Contact Progent.
















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