For additional information about the phases of MSF methodology, see Microsoft Solutions Framework consulting.

Can Progent help my business develop custom eCommerce applications?
Progent's experienced consulting staff can help you set up a secure, reliable e-commerce infrastructure and can help you develop web sites that are integrated with sales and inventory programs to reduce the expense and increase the reliability of on-line business-to-business, business-to-consumer, or buy-side to sell-side commerce. Progent can help you build custom web applications using standard development tools and or customize standard software so that they work with your special business needs.

What Types of organizations can Progent help?
Progent specializes in providing support outsourcing and consulting for small businesses plus branch office support for national or global enterprises. Progent's typical small business clients have between 10 and 250 users at a site and cannot justify the time and expense required to support a large team of IT professionals who can offer expert Microsoft support, Cisco consulting, as well as in-depth knowledge of other important computer network technologies. For large businesses, Progent can supplement internal IT staffs by providing world-class experience in deploying key Microsoft technologies. Progent's certified experts offer Active Directory help, Microsoft Exchange 2007 Server expertise, Exchange Server 2003 support, and CISSP Security Consulting. For national or global enterprises with branch offices in Northern California, the San Francisco Bay Area, Progent can be a seamless local extension of corporate computer system management. Very small businesses find it efficient to use Progent's local or remote support services on an as-needed basis for tasks such as server deployment, email migration, computer upgrades, site relocation, hardware troubleshooting, or Help Desk Call Center support.

Does Progent offer help with specific Apple Mac applications?
Progent's Mac consultants can nurture the creative aspect of Macintosh environments by providing professional services and training in graphics, sound, and video. Progent's consultants can provide education in a range of Macintosh applications including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Final Cut Pro, Adobe After Effects, Apple Motion, Apple Logic, MOTU Digital Performer, and Digidesign Pro Tools. Progent can also help you with complex tasks such as scanning or digitizing sound or video or installing an commercial grade post-production studio.

What are the benefits of Progent's documentation of support services?
The historical service reports created for your company by Progent helps you avoid becoming dependent on a freelance consultant. Progent's detailed reports of billed support enables one Progent IT engineer to carry on where another ended while eliminating time lost getting familiar with your network environment. in-depth service documentation also offer your internal IT organization a better understanding of key technical issues involving your computer system and provide insight about how to anticipate and resolve network trouble in the future. In this way, Progent's service reporting is a crucial aspect of Progent's policy of knowledge transfer. Another benefit of Progent's service documentation is that your small business can more easily build up, an in-house IT support team if and when it becomes expedient to do so, or you can migrate to a different consulting company if you become dissatisfied with Progent's support.

Does Progent have a defined methodology for best practices in solving IT problems?
Progent’s staff of Microsoft and Cisco-certified engineers average more than ten years of real-world industry experience, in the trenches of business network support, performing a broad range of technical projects for a broad spectrum of clients. Each Progent consultant brings a set of personal methodologies from this extensive industry experience, and these are further improved by the company-wide best practices training that Progent instills in its consulting staff. For larger projects, Progent consultants utilize the Microsoft Solutions Framework (MSF) model for large IT tasks which divides projects into well defined and manageable phases that minimize the possibility of a project getting out of control.

Is Progent able to implement fault-tolerant Internet connections?
Progent's Internet access consultants and Cisco CCIE-certified consulting professionals can help you take advantage of the latest connectivity technology to implement affordable non-stop Internet access.

Can Progent help my business customize applications based on Microsoft Great Plains software?
The open design of Great Plains makes it possible to developcustom Great Plains business tools that provide all of the basic capability of proven Microsoft Dynamics GP solutions but also handle the particular requirements of your business. With use of the Modifier with MS Visual Basic, developers are able to design with the most popular programming environment in the software industry to adapt Microsoft Great Plains data views, add or modify business logic, customize forms and reports, or expand interaction with Microsoft Office applications. Progent's expertise with Microsoft .NET programming, Microsoft SQL Server Consulting, and programming experience with VBasic, XML and other developer environments make it possible to create specialized line-of-business applications and eCommerce solutions that integrate transparently with Great Plains.

Does Progent offer advanced training for Microsoft Word?
Progent offers enterprises in the San Francisco Bay Area and major cities throughout the United States a certified consultant with knowledge of the new features of Word. A consultant from Progent's Experts Team can offer 1-on-1 Word training to keep your organization up to speed with Microsoft Word.

What services are available from Progent to support Windows 2000 Server?
Progent's certified Microsoft team members can show you how to optimize the capability of your existing Microsoft Windows 2000 Servers and can streamline system management, provide network support and troubleshooting and bolster security. In addition, Progent can provide CISSP and CISM certified security professionals to evaluate your existing network security and propose business-wide policies, procedures and products to improve your security.

Does Progent support Microsoft technology exclusively?
Progent's focus is Microsoft-based technology, but Progent has deep experience in the architecture, installation, and integration of heterogeneous networks that incorporate powerful technology from multiple top hardware and software vendors that include 3COM, Adaptec, APC, RIM Blackberry Wireless, Checkpoint, Citrix, Cisco, Computer Associates, D-Link, HP/Compaq, Dell Computers, IBM, Intel, Lucent, Linksys, Maxtor, Netgear, Netopia, Network Associates, Nortel, Quantum, SMC Networks, Symantec, Trend Micro, VERITAS, and WatchGuard.

Call 707-603-2323 or send email to information@progent.com