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Does Progent offer the services of a GIAC-certified information assurance expert?
GIAC (Global Information Assurance Certification) was established in 1999 to certify the skill of IT security professionals. GIAC certifications are recognized by companies and government organizations throughout the world including and the United States National Security Agency. Progent's GIAC-certified information assurance consultants can provide support for any of the security services addressed under GIAC certification including auditing infrastructure vulnerability, event management and response, traffic analysis, web services security and security information and event management (SIEM) solutions.

Can Progent help us migrate to System Center 2016 Configuration Manager?
System Center Configuration Manager 2016 automates application and device deployment at scale, centralizes compliance settings control, inventories network assets, protects against company data leakage, provides network health monitoring, allows safe end-user self service, and offers a single control mechanism for managing multi-OS networks running on-premises, cloud, or hybrid deployment architectures. Progent's Microsoft-certified Configuration Manager 2016 consulting team and Azure cloud integration experts can help you with any aspect of planning, implementing, operating and repairing a SCCM 2016 solution for local, cloud, or hybrid networks.

Does Progent offer consulting services for Microsoft Office and Office 365?
Progent's certified Microsoft Office and Office 365 experts can assist companies of any size to incorporate Microsoft Office desktop and Microsoft Office 365 apps such as Excel, Word, PowerPoint, Outlook, Access, Visio and OneNote into a cohesive productivity solution that offers fast ROI and enables better business outcomes. Progent can assist your company to interface Office or Office 365 applications with one another and with other core Microsoft platforms including SharePoint Server, Microsoft Exchange Server and SQL Server running locally or hosted in the cloud. Progent can also assist you to resolve compatibility problems with various releases of Microsoft Office desktop and can provide live online Office and Office 365 instruction to individuals or groups.

Does Progent offer consulting services for Microsoft Office 365 Excel?
Progent's Microsoft Office 365 Excel application consultants offer cost-effective remote development support for programs that use Office Excel or Microsoft Office 365 Excel as a platform for custom business applications. Progent can assist your company to plan, code, test, install, and administer new software; support and enhance existing ones; and upgrade applications based on earlier versions of Excel to current ones. Progent offers support for Microsoft Excel VBA and Microsoft Office Access program development and can assist you to connect Excel-powered programs to SQL Server or other advanced DBMs that can incorporate real-time data. Progent's consultants can also assist you to implement solutions that combine Microsoft Excel with compatible Microsoft platforms including Office Word, PowerPoint, Project Server, and SharePoint Foundation. Progent can also assist your company to upgrade to more current Excel versions, including the advanced 64-bit version, and offers affordable remote virtual training in Excel that can be tailored for individuals or large groups.

How can Progent help our business evaluate and install Windows Server 2012 R2?
Progent's certified Windows Server 2012 experts can help you to evaluate the business value of Windows Server 2012 R2 for your company, create test environments and rollout plans, optimize your infrastructure for on-premises, multi-location, private or public cloud-based, and hybrid environments, train your IT support, team, develop a corporate-wide security strategy, streamline IT administration, assist with creating applications, and generate and test a disaster recovery/business continuity plan. If you are considering upgrading from Windows Server 2012 R2 to Microsoft Windows Server 2016, Progent's Windows Server 2016 hybrid cloud integration consultants can help you to evaluate the benefits of Windows Server 2016 for your business and plan and carry out a smooth upgrade to Windows Server 2016 and Windows Hyper-V 2016 based on an on-premises, cloud, or hybrid architecture.

How can Progent enhance my network security?
Progent's CISA and CISM-certified security engineers can assist you develop a company-wide network security plan that includes hardware and software as well as processes to protect your information resources. Progent's ISA Server consultants and Forefront TMG engineers can help you to maintain Microsoft's older firewall platforms or move to modern security solutions such as Progent's ProSight suite of remote monitoring and management (RMM) services. Progent's Cisco ASA 5500-X firewall with Firepower engineers can assist you to deploy Cisco ASA firewalls for optimum network protection. Progent's security vulnerability scanning services provide low-cost evaluations of your current security profile. Progent's ProSight Email Guard spam and virus filtering service can block spam and email-borne viruses before they make it to your firewall.

How can Progent help us design and manage a virtualization solution?
Virtual compute, storage and networking techniques enable IT organizations to optimize resource utilization, streamline network management, and enhance workload continuity and data protection. operate several virtual servers on one actual processor. Typical usage scenarios for virtual servers are hardware efficiency, inexpensive hosts for programs that require older operating systems, and affordable segregation of application programming or pilot environments from production systems. Progent's virtualization technology engineers offer Microsoft Windows Server 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server 2012 R2 virtualization consulting, Windows Server Hyper-V Virtualization help, VMware vSphere and vCloud planning and deployment, VMware NSX network virtualization architecture and management, and Citrix XenServer virtual server assistance. Progent can install virtual servers to optimize speed, dependability and ease of administration while at the same time lowering expenses; propose and verify business recovery strategies that reduce productivity loss in case of a major failure; and deliver ongoing maintenance, repair, and engineering services as computer technology advances.

Does Progent offer support for Microsoft Dynamics GP 2015 R2?
Microsoft Dynamics GP 2015 R2 (formerly Great Plains) introduces a new architecture that enhances cloud readiness, supports popular handheld devices, allows single login with Azure Active Directory, and strengthens security and compliance. Progent's certified Microsoft Dynamics GP 2015 R2 consultants have the broad knowledge and experience to address the critical IT and business challenges associated with upgrading to Dynamics GP 2015 R2 and can help you to carry out an efficient migration that will optimize the return on your investment in this powerful product.

What are the advantages to my business of Progent's network monitoring services?
Microsoft System Center Operations Manager improves the availability of line-of-business programs by proactively identifying and helping to fix problems before they are able to crash a network. System Center Operations Manager can optimize system performance by examining user-defined performance levels and use patterns on critical servers, allowing IT managers to be more efficient in integrating performance-related resources and to clean up problem areas before they cause severe system bottlenecks. However, setting up Microsoft Operations Manager to take complete advantage of this state-of-the-art monitoring software can be a challenge. With over five years of background with the NetIQ software upon which MOM is based, Progent's technical staff can help you select appropriate System Center Operations Manager components, install and configure Operations Manager, and generate custom rules, scripts, reports and alerts for your IT system. Progent can also document Operation Manager's network monitoring policies and procedures for your IT staff.

How Can Progent help us with SQL Server 2014?
SQL Server 2014 incorporates major enhancements in key areas such as performance, uptime, security, and cloud integration. Microsoft SQL Server 2014 is the first release of Microsoft SQL Server that incorporates in-memory technology that works transparently across all workloads including Online Transaction Processing (OLTP), data warehousing (DWH), and business analytics. Progent's Microsoft-certified SQL Server 2014 consultants can provide efficient remote and on-premises services that include system design, deployment, administration, troubleshooting, and software development expertise to enable organizations of any size to realize maximum business value from their SQL Server 2014 investment. In case you are currently running SQL Server 2014, Progent can help you to carry out a cost-effective migration to SQL Server 2016.

What is Progent's response time for providing online technical support?
Progent's Technical Response Center (TRC) is committed to delivering the best level of remote computer support possible for emergency and standard issues. For emergency issues that impact many workers, crucial personnel, or a mission-critical program, the Technical Response Center can respond in one hour or less. For non-critical issues, the TRC is committed to respond in less than two hours. Regardless of criticality, your ticket will be generated quickly and correctly, You will receive a confirmation from the ticketing system, and the TRC will check with you on each corrected problem to confirm you are comfortable with the outcome and ready to close out the ticket. Find out more details concerning Progent's TRC Customer Commitment.

We want to develop a long-term IT strategy but we don't have a Chief Information Officer. Can Progent help?
Progent can provide organizations with an IT management expert who can function as a part-time Chief Information Officer. This experienced technology executive can offer long-term direction to help you to integrate sensible technology to improve business operations so they align more closely with your business objectives. Your business can develop and implement a well conceived IT strategy without absorbing the cost of a full-time senior IT executive. Important services Progent's part-time CIO can carry out include growth strategies, establishing technology budgets, developing models for TCO and ROI, optimizing business processes, negotiating contracts with suppliers, establishing security policies, business impact analysis, automating data center management, patch tracking, IT asset documentation management, and disaster recovery/business continuity planning.

Can Progent help set up pilot systems to help our company test new technology?
Progent's Test and Training Lab at the QTS (formerly Herakles) Data Center in Sacramento is available for testing mission-critical applications, creating efficient migration methodologies, evaluating and tuning performance, planning or verifying business continuity solutions, mitigating compatibility problems, and establishing training systems for the latest technologies. For Progent clients without adequate in-house resources to assemble proper pilot environments, the lab reduces capital outlay and technical risk and helps keep critical network initiatives on schedule.

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If your small business is in the Napa Valley or anywhere in the San Francisco North Bay area and you need technical assistance, IT outsourcing, or high-level expertise from a Microsoft or Cisco certified engineer, call 707-603-2323 or visit Contact Progent.

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