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More Questions and Answers

Does Progent offer consulting support for Cisco's Meraki cloud-managed Wi-Fi access points?
Progent's Meraki wireless access point experts offer remote and onsite support services to help businesses of all sizes to design, deploy, maintain, expand or troubleshoot Wi-Fi systems that utilize Cisco Meraki cloud-managed APs. Progent can assist your business to set up and manage Meraki-based wireless infrastructure for environments that can range from a telecommuter's home or a remote office to a large campus or a nationwide enterprise. Progent can also help you to integrate other Cisco technology including Catalyst, Nexus and Meraki switches, routers and firewalls to build a cohesive network infrastructure that provides the same access, responsiveness, security compliance, ease of management and availability for wired and Wi-Fi users regardless of their location or computing device. (Check out Cisco Meraki switches consulting services.)

Does Progent offer support for video conferencing and immersive telepresence?
Progent offers the support of an accredited video conferencing consultant with expertise integrating technology from the major video conferencing/telepresence vendors including Cisco/TANDBERG, Polycom, LifeSize and Radvision and can help your company to design, configure, upgrade, or maintain a telepresence environment that protects your investment and optimizes the strategic value of your IT system. Progent can also provide the services of network infrastructure engineers able to help companies of all sizes to create and maintain a network that delivers the speed, dependability, security, and expandability you need to accommodate your telepresence solution.

Does Progent support Citrix desktop virtualization software?
Progent's Citrix-certified XenDesktop consultants and XenApp virtual desktop specialists can assist you to design, deploy, manage, and troubleshoot a virtual Windows desktop and application delivery and management solution built on Citrix XenDesktop or XenApp for desktop virtualization. Progent's Cisco-certified CCIE network consultants can show you how to optimize your network infrastructure for distributing server-side and client-side applications, and Progent's remote datacenter management and support experts can assist you to manage and support an off-site datacenter that offers high uptime, enhanced security, and rapid disaster recovery.

Does Progent support Microsoft and Cisco technology exclusively?
Progent's emphasis is Microsoft software and Cisco networking products, but Progent has extensive experience in the design, installation, and integration of cohesive networks that combine products from multiple popular vendors. Services available from Progent include Mac and iPad help, Linux integration, Sun expertise, Apple iPhone integration, Google Android phone and tablet integration, RIM BlackBerry management and integration, Citrix Virtualization support, plus consulting for Computer Associates, HP/Compaq, Dell Computers, IBM, Symantec, Trend Micro, VERITAS, and WatchGuard.

Does Progent support Cisco's legacy firewalls as well as next-generation ASA firewalls with Firepower Services?
The latest generation of ASA 5500-X Family of firewalls with Firepower Services offer substantially more value than Cisco's earlier PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX 500 security appliances for all new deployments. Progent's Cisco-certified CCIE network consultants can assist you to maintain your current PIX or ASA 5500 security appliances and upgrade to ASA 5500-X firewalls with Firepower Services. Progent's consultants offer remote and on-premises help with ASA 5500-X firewalls with Firepower Services and can assist your business to plan, integrate, tune, manage and debug firewall solutions built around Cisco ASA 5500-X firewalls with Firepower Services.

Does Progent offer special IT outsourcing packages for mid-sized businesses?
Progent offers mid-sized organizations in Northern California and in major cities across the S. two cost-effective outsourcing service programs based on Microsoft Operations Manager:

  • Managed Network Monitoring Package
  • Comprehensive Network Monitoring Package

    To download a concise printable spec sheet describing Progent's two Network Monitoring Service Packages for medium size companies, click:Network Monitoring Packages.

    Does Progent offer fast and affordable network health audits?
    Progent's ProSight Network Audits are a fast and affordable alternative for small and medium-size businesses to obtain an unbiased assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management platforms in the industry, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure assets adhere to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits like a more manageable and safer AD environment. Both versions also offer the long-term advantages of advanced remote network monitoring and management (RMM) technology. These benefits can include lower-cost management, better compliance with information security regulations, more efficient utilization of IT assets, faster problem resolution, more reliable backup and restore, and higher availability. For more information about ProSight Network Health Checks and to see sample reports, go to ProSight Network Audits.

    Can Progent help configure and integrate Cisco wireless VoIP phones?
    Creating solutions with Cisco's wireless VoIP phones usually requires that you configure and optimize numerous components of your wireless environment including wireless access points, routers and switches, wireless LAN controllers, and call management software. Progent's Cisco wireless IP phone configuration and troubleshooting consultants offer remote and on-premises support to help your organization create and maintain a Cisco wireless IP phone deployment by providing integration services that can range from debugging the set up of a wireless IP phone or access point to offering project management outsourcing or co-sourcing for modernizing the Wi-Fi infrastructure of an entire campus.

    Does Progent offer consulting help for server clustering with Windows Server?
    Progent can provide Windows Server 2012 R2 server clustering integration services, Microsoft Windows Server 2008 R2 clustering expertise, and Microsoft Windows 2003 Cluster Server consulting to enable your IT organization design clustered server environments that can provide ultra-high uptime, even for routine maintenance functions. This high-availability is possible because any server in a cluster can be brought off-line for servicing without impacting users. Server clustering also enables support personnel to install critical security enhancements during normal business hours without affecting user productivity.

    Can Progent help set up pilot systems to help our company test new technology?
    Progent's Test and Training Lab at the QTS Internet Data Center in Sacramento, California includes a variety of advanced computers and network support infrastructure that can be used remotely or on premises to accommodate piloting, assessments, performance testing, troubleshooting, business continuity simulation, training, and other purposes to help Progent's customers successfully carry out major projects.

    We want to develop a long-term IT strategy but we don't have a Chief Information Officer. Can Progent help?
    If your executive staff does not currently have a permanent information system strategist, Progent's temporary Chief Information Officer service offers the assistance of an experienced information executive on an as-needed basis to help with critical tasks like growth strategies, managing IT budgets, creating TCO models, business process analysis, vendor negotiation, IT security and compliance, business impact predictions, automating network management, Help Desk support, software revision control, network monitoring, and disaster recovery preparedness.



    More Questions and Answers

    If your small business is in the Napa Valley or anywhere in the San Francisco North Bay area and you are looking for computer help, information technology outsourcing, or top-level services from a Progent engineer, call 707-603-2323 or visit Contact Progent.
















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