Onsite Service Available in Napa Valley, Napa, Vallejo, Benicia, St. Helena, Calistoga, Yountville

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What are the benefits of Progent's documentation of support services?
The accumulated service reports created for your small business by Progent helps you avoid becoming dependent on a single consultant. Progent's comprehensive records of support services enables one Progent consultant to take up where another left off while eliminating time spent becoming familiar with your network set up. in-depth service reporting also give your internal IT organization a greater appreciation of important technical issues involving your network and offer knowledge about how to predict and fix problems in the future. For these reasons, Progent's service reporting is an important aspect of Progent's practice of knowledge transfer. Another benefit of Progent's service reporting is that your company can more efficiently build up, an internal IT support staff if and when it becomes expedient to do so, or you can migrate to another consulting group if you become dissatisfied with Progent's support.

Can Progent help us migrate to System Center 2016 Configuration Manager?
System Center Configuration Manager 2016 automates application and device provisioning across multiple sites, streamlines compliance settings control, inventories network assets, protects against corporate data leakage, provides network health monitoring, enables secure end-user self service, and offers a common point of control for administering multi-OS networks based on on-prem, cloud, or hybrid deployment models. Progent's Microsoft Gold-certified SCCM 2016 consulting team and Azure cloud specialists can assist your organization with any aspect of designing, installing, operating and troubleshooting a System Center 2016 Configuration Manager deployment for local, cloud-based, or hybrid networks.

How Can Progent help with Microsoft SharePoint?
Progent has been delivering SharePoint consulting services since the initial product was published more than a a dozen years, and Progent has the breadth and depth of IT know-how to assist organizations of any size to design and carry out a SharePoint Server 2013 installation and create SharePoint Server 2013 applications that bring substantial business benefit to your information network. Progent's Microsoft Gold-certified consulting team can help your company to assess the business advantages of upgrading to SharePoint 2013 or SharePoint Online from legacy releases of SharePoint or from another collaboration environment; determine whether an in-house, Cloud-based or hybrid configuration is most sensible for your organization; and pick the most appropriate edition of SharePoint 2013 for your purposes. Progent offers comprehensive project management support or can assist in individual jobs associated with your SharePoint 2013 deployment.

How Can Progent help our company migrate to Exchange 2013?
Progent can provide expert Exchange 2013 migration support services including risk/benefit analysis, outsourced or co-sourced project management services, site readiness preparation, cost estimates of new software licenses and equipment required, preparing your Active Directory (AD) forest and domains to work with your Exchange Server 2013 environment, configuring DAGS that deliver HA and resilience to your mailbox servers, pilot testing at a client's location or at Progent's test facility, setting up temporary coexistence of Microsoft Exchange Server 2013 and older editions of Exchange Server, implementation of the production Exchange environment, decommissioning the old servers, and training for client's IT group and end users.

Can Progent help integrate a business intelligence (BI) reporting solution that consolidates all our vital data?
Progentís business information reporting experts offer remote and onsite consulting to assist you with any phase of business intelligence (BI) reporting ranging from troubleshooting or modernizing applications to designing and implementing a comprehensive BI environment. Progent's BI consultants can assist your company to support your existing BI environment, assist you to upgrade reports from an outdated reporting platform to a modern one, and deliver as-needed online mentoring tailored to your individual needs. Progentís management reporting professionals offer expertise in the leading BI reporting and visualization platforms such as the SQL Server business intelligence suite (SSIS, SSAS, and SSRS), Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel BI add-ins including Power Pivot, Power Query and Power View, and Report Builder.

How can Progent help local governments and school districts with IT management?
Progent has extensive experience providing a full-spectrum of remote network consulting and urgent repair services to local governments and schools throughout the United States. Progent is one of the pioneers in delivering expert online IT support and has delivered network solutions to clients in all 50 states. Progent's remote computer consulting for local governments saves travel costs and solves issues faster than onsite support.

Can Progent help us set up and maintain Cisco Unity Connection or Unity Express (CUE)?
Cisco Unity Connection, a tightly integrated extension of Cisco Unified Communications Manager (CUCM), is a converged voice messaging system that facilitates collaboration by providing flexible set of alternatives for retrieving voice messages within a framework that is simple to implement and manage. Unity Connection lets you access and manage voice messages from your email inbox, browser, Cisco Jabber messaging integration platform, a Cisco Unified VoIP Phone, an iPhone or other smartphone, or a tablet. Cisco Unity Express (CUE), available in certain Cisco Integrated Services routers, provides cost-effective voicemail, integrated messaging, interactive voice response (IVR), and greeting services for small to medium businesses and enterprise branch locations with as many as 500 workers. Progent's Cisco-certified CCIE consulting experts offer Cisco Unity Connection and Unity Express (CUE) integration and technical support support to make sure your CUE deployment continues to deliver the highest possible business advantage.

Can Progent help integrate and support Cisco unified communications and collaboration solutions?
Progent can provide online or onsite access to a certified CCIE specialist to assist you to design, implement, manage and repair converged communications environments built on Cisco Unified Communication products in an in-house, cloud-centric, or hybrid cloud deployment. Progent's Cisco-certified Unified Communications engineers have extensive experience assisting companies of all sizes to create advanced collaboration ecosystems by providing expert services such as Unified Communications Manager (CUCM or Unified CM) and CallManager system design and deployment, IP voice and video phones setup, and wireless IP phone deployment. Progent can assist you with Cisco's entire library of UC applications like Cisco Jabber, WebEx, Unity Express, Unified Contact Center, and Unified Attendant Console.

Does Progent Offer MySQL Application Programming and DBA Services?
Progent can provide online access to a MySQL database administrator, developer, or database architect to help your business to design, develop, and maintain solutions powered by Oracle's MySQL relational database management system. Progent's consultants can also help your business run MySQL Cluster Edition with Windows 2008 R2 Server Failover Clustering (WSFC) for enterprise-grade availability and performance.

Can Progent help us with desktop and mobile device configuration management?
Progent can provide Microsoft System Center Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager hybrid cloud integration, and Intune consulting to consolidate and streamline the management of your desktops and web-facing mobile devices. Progent can assist you to upgrade smoothly to Configuration Manager 2012 from an older device management platform or assist you to enhance your current SCCM 2012 environment to accommodate your changing IT needs.

Does Progent support Microsoft and Cisco technology exclusively?
Progent's focus is Microsoft operating systems and applications and Cisco network technology, but Progent has extensive experience in the creation, installation, and integration of cohesive networks that incorporate technology from various top vendors. Services available from Progent include Mac OS X and iPad 3 help, Linux integration, Sun Solaris expertise, Apple iPhone integration and management, Google Android phone integration, BlackBerry integration, Citrix Virtualization support, plus technical services for Computer Associates, HP/Compaq, Dell Computers, IBM, Symantec, Trend Micro, VERITAS, and WatchGuard.

Can Progent help me manage and troubleshoot BlackBerry smartphones and BlackBerry Enterprise Server?
Progent can provide the support of RIM BlackBerry-qualified professionals who can help small companies to design, manage, and support BlackBerry Enterprise Server and BlackBerry smartphones economically and successfully, doing away with the need for an in-house BlackBerry expert and minimizing the expense and distraction of maintaining a mobile wireless workforce. Progent's BlackBerry specialists offer extensive backgrounds cooperating with Progent's Microsoft-qualified experts, Cisco CCIE-certified network engineers, and CISSP and CISM-certified security engineers. This breadth of knowledge, combined with Progent's proven online support model, offers small and mid-size businesses an efficient option for incorporating BlackBerry technology productively into their information system.

Which ERP and MRP programs are supported by Progent?
Progent provides ERP and MRP support for a range of products that include:

  • Microsoft Dynamics AX ERP Software (formerly Microsoft Axapta)
  • Microsoft Dynamics GP Business Accounting Software (formerly Microsoft Great Plains)
  • Microsoft Dynamics NAV Software (formerly Microsoft Navision)
  • Microsoft Dynamics SL Business Accounting Software (formerly Solomon)
  • Microsoft Dynamics RMS (Retail Management System)
  • Macola ES by Exact Software
  • MAS 90 ERP by Best Software
  • QuickBooks Accounting Software by Intuit

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    If your small business is in the Napa Valley or anywhere in the San Francisco North Bay area and you need technical support, IT outsourcing, or advanced expertise from a Microsoft or Cisco certified consultant, call 707-603-2323 or visit Contact Progent.

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