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What types of organizations can Progent help?
Progent offers IT outsourcing, Azure and Amazon AWS cloud integration plus desktop and mobile support for small and midsize businesses, economical online IT consulting for local governments and schools, plus remote office support and disaster recovery/business continuity solution design for enterprises. Progent's small business clients typically cannot afford the hassle and expense needed to have a full-fledged IT support team and depend on Progent for as-needed guidance, system integration and troubleshooting. SMBs find it cost effective to utilize Progent's online support services on an as-needed basis for tasks such as Microsoft Windows Server configuration, Exchange Server migration, network appliance patching, site relocation, cloud integration, or Call Center outsourcing. For advanced disaster recovery/business continuity systems, Progent can provide immediate online or on-premises access to a Cisco-certified CCIE network consulting specialist, a VMware VCDX-certified Site Recovery Manager consultant expert, or a NetApp MetroCluster and FlexPod consultant. Progent's CISA and GIAC-certified data security consultants offer a range of security evaluation services tailored for networks of all sizes.

Does Progent offer support for video conferencing and immersive telepresence?
Progent offers the support of an accredited video conferencing and telepresence consultant with an extensive background integrating products from the major telepresence vendors including Cisco/TANDBERG, Polycom, LifeSize and Radvision and can help you to design, install, upgrade, or troubleshoot a telepresence environment that preserves your investment and optimizes the strategic value of your IT system. Progent can also provide the services of infrastructure engineers who can help companies of any size to build and maintain a communications network that delivers the performance, dependability, protection, and scalability required to support your telepresence environment.

Does Progent offer support for Exchange Server 2016 Database Availability Groups (DAGs)?
Microsoft Exchange Server 2016 enhances the performance and simplifies the deployment of Database Availability Groups (DAGs), which offer automatic failover for high availability. Database Availability Groups in MS Exchange 2016 Server lower failover times by as much as one third relative to Microsoft Exchange 2013. Other improvements cover configuration defaults that correspond to leading practices for disaster recovery. Progent's Microsoft certified Exchange consultants can provide Database Availability Group expertise to help your business to design, deploy and maintain a Database Availability Group environment the provides world-class security for your Exchange 2016 mailboxes.

Can Progent help me maintain or upgrade my Exchange 2010 system?
Improvements in Microsoft Exchange 2010 for software-driven telephony include voice-to-character preview for rapidly searching your voice mail instead of playing back each call, digital attendants to greet callers and assist them to navigate your voice messaging system, programmable answering processes to forward or scan calls based on Caller ID or contact data, and text notifications concerning unanswered voice calls or messages. While Exchange 2010 remains a poplar unified messaging platform, more powerful releases of Exchange Server have supplanted it. Progent's Microsoft Exchange 2010 consultants can assist your company to maintain and troubleshoot your current Exchange 2010 environment. Progent's Microsoft Exchange 2016 consultants and Exchange Online cloud integration specialists can also assist you to assess the cost benefits and engineering risks of upgrading to a modern, release of Exchange Server.

Can Progent help integrate Linux/UNIX and Windows environments?
Progent can show you how to configure Microsoft Windows Services for UNIX (SFU) to achieve coexistence between Windows and UNIX networks. SFU provides interoperability between Microsoft Windows Server and various types of UNIX including Solaris 7 and 8, HP-UX 11i, AIX 5L 5.2, and Red Hat Linux 8.0. Windows Services for UNIX allows you to share Windows folders over NFS and the latest authentication in native Microsoft Windows Server Active Directory environments. SFU's Interix component features a full set of UNIX tools and shells, support for a single rooted file system, and a SDK for porting programs.

What services are offered by Progent for migrating to Exchange 2016?
Progent's certified MS Exchange Server 2016 experts can help your business in any and all phases of your upgrade to Microsoft Exchange Server 2016 including planning high availability (HA) system topology for a local, cloud-based or hybrid deployment; server and CAL licensing requirements for Exchange 2016 Server and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V design; specifying storage requirements for your virtual machines, databases and logs; setting up HLB for high-availability CAS services; planning, configuring and testing Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; preparing your firewall; resolving SSL issues; providing client integration with Office 2010 or greater or Office 365; and configuring Outlook on the web.

How can Progent help businesses create wireless solutions?
Progent's wireless integration consultants have wide-ranging expertise in the integration and maintenance of wireless information technology and can assist your IT team to plan, install, administer and repair wireless ecosystems that are compliant, robust, scalable, simple to manage and use, ready to support your vital workloads, and transparently integrated into hybrid cloud networks. Remote and onsite support offered by Progent cover a selection of wireless solutions and include smartphone integration, Wi-Fi infrastructure design and deployment, wireless site surveys, wireless IP phone configuration and troubleshooting, and building-to-building wireless connections.

What security support does Progent offer for Linux/UNIX environments?
If you run a multi-platform business environment with Linux/UNIX and Windows servers, Progent can offer Linux and Windows security expertise by giving you access to a CISSP-certified IT expert to assist your whole enterprise in a broad selection of security areas. CISSP Certification recognizes expertise with a worldwide standard for data security. ANSI (American National Standards Institute) has awarded the CISSP credential accreditation in the field of data security under ISO/IEC 17024. Progent can provide a CISSP-certified consultant to help your organization in a variety security areas including:

  • Security Management Practices
  • Security Infrastructure and Paradigms
  • Access Control Solutions and Methodology
  • Applications Development Security
  • Operations Security
  • Site Security
  • Data Encryption
  • Telecom, LAN and Internet Security
  • Disaster Recovery Planning
  • Law and Ethics

    Can Progent provide email content filtering and data leakage protection?
    Progent's data loss prevention consultants and data leakage protection consultants can assist businesses to configure Progent's ProSight Email Guard Security Gateway to use standard and custom content policies for monitoring the content of email messages and attachments and blocking the transmission of confidential or inappropriate information or spam. ProSight Email Guard's outbound email content filtering solutions can also help avoid reputation loss and keep compliant with industry security standards and government mandates including HIPPA, Sarbanes-Oxley and PCI DSS. Read about Progent's entire ProSight portfolio of value-priced outsourced network management services for small and medium-size businesses.

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    If your small business is in the Napa Valley or anywhere in the San Francisco North Bay area and you need computer help, information technology outsourcing, or advanced expertise from a certified Progent consultant, call 707-603-2323 or visit Contact Progent.

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