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Does Progent support Great Plains business software?
Progent can provide a Great Plains consulting expert to maintain and enhance your financial information solution. Progent can also assist you to design and deploy an efficient upgrade to Microsoft Dynamics GP so that you preserve your data, enhance your security, streamline your reporting and analytics, take full advantage of Microsoft Office support, and reduce business disruption by crafting and following an effective upgrade plan.
What services are available from Progent to support Windows Server 2003?
The sophistication and integration requirements of Microsoft Windows Server calls for a network engineer with real-world background and extensive understanding about designing and deploying cohesive end-to-end network technology solutions. The experience of Progent's Microsoft-certified staff members, with an average of more than 10 years of familiarity with Microsoft technology, assures you success in selecting the edition and configuration of Windows Server that fits most closely with your business goals.
What pricing structure does Progent use for support services?
Progent's convenient hourly engagement model requires no complex contracts, minimum fees or hidden charges. Many competitors have minimum billing or other extra expenses that drive up service invoices. For remote support from Progent, you pay only for the actual hours spent working on your problem. If it only requires a quarter of an hour to correct your problem, then you pay only for fifteen minutes. For scheduled in-person support service booked more than 24 hours in advance, you are billed only for the time when a Progent expert is present at your location solving your problems. No extra on location surcharges or travel fees. Only Progent's competitive hourly rate. For urgent same-day in-person service visits, you may have to pay for our consultant's travel time, but never a higher emergency rate. Because Progent maintains a large pool of expert service professionals situated throughout the entire San Francisco Bay Area service territory, an available expert is usually close by to assist.
Does Progent offer special IT outsourcing packages for mid-sized businesses?
Progent can provide Bay Area mid-sized businesses two basic
outsourcing service packages based on Microsoft Operations Manager (MOM):
To download a single-page printer-friendly datasheet describing Progent's two Network Monitoring Packages for mid-sized companies, click:
Network Monitoring Packages 69 Kb PDF file).
Does Progent support building-to-building wireless networking?
Progent can help you plan, select, pilot, integrate and maintain secure
building-to-building wireless bridges that integrate smoothly into your business computer system while delivering a degree of security that equals or exceeds wireline connections. For an example of Progent's engineering services for building-to-building wireless bridging, read the Wireless Integration Case Study.
How can Progent help me deploy Entourage to enable collaboration between Mac users and Windows users?
Progent's Microsoft-certified IT professionals and Mac consultants can help you interface your Mac systems to your Microsoft Exchange Server through Progent's experienced
Entourage support. Progent will ensure that your Exchange Server is correctly set up and that WebDAV, LDAP and Outlook Web Access are efficiently installed. Progent can also provide a full range of MS Exchange support services including integration, management, security, remote access, performance optimization, plus spam blocking and virus protection. Progent also can provide customized on-site Entourage management seminars.
Does Progent support Firewall and VPN technology from vendors other than Microsoft and Cisco?
In addition to providing a broad array of security solutions from Microsoft and Cisco, Progent offers small and medium size companies world class consulting for solutions from other major
Firewall and VPN vendors such as
Check Point Software,
WatchGuard,
Juniper Networks,
SonicWALL, and
Symantec.
How can Progent help my business get the most benefit out of Microsoft Operations Manager (MOM) software?
Installing Microsoft Operations Manager can be difficult. With over five years of background with the NetIQ technology upon which MOM is built, Progent's experts can help you choose appropriate MOM components, configure and integrate MOM, and create custom rules, scripts, reports and alerts for your business. Progent can also document MOM's network monitoring policies and procedures.
You can outsource MOM problem response to Progent's Microsoft-certified consulting staff. With years of IT support background, these service professionals can also respond quickly to the monitoring data generated by MOM to keep vital systems operating continually. By analyzing trend information and responding efficiently to alerts, Progent can eliminate incipient problems before they cause network failure or solve serious problems the moment they occur. In most cases, Progent can fix problems remotely, saving time and money. For severe problems requiring onsite support, Progent can quickly dispatch a field support specialist to the site of any small company in the Bay Area.
How can Progent help large enterprises?
Progent's IT experts can help large enterprises design, deploy and support major rollouts of core Microsoft technology including Active Directory, Microsoft Exchange Server, SMS Server and SQL Server. Progent has worked with some of the world's largest companies successfully integrate
mission-critical information technology solutions powered by Microsoft technology and can deliver local consulting services to enterprises with branch offices in the Bay Area or in many cities in the U.S.
More Questions and Answers
If your small business is in the Napa Valley or anywhere in the San Francisco North Bay
area
and you are in need of computer assistance, information technology outsourcing, or advanced services from a Microsoft or Cisco certified engineer:
Call 707-603-2323 or send email to information@progent.com
