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Does Progent offer expertise with VMware NSX network virtualization?
VMware's NSX network virtualization platform enables you to create complete logical networks in software. NSX permits virtual networks to be deployed in minutes and managed with a high level of automation independent of the physical components used by the underlying IP network. VMware Site Recovery Manager (SRM) allows automated recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, upgrades and fixes and can produce reports to confirm complete service recovery, validate SLAs and prove DR compliance. When integrated with VMware's NSX virtual network platform, VMware SRM can rapidly recover the entire virtualized network topology at the secondary datacenter. Progent offers the support of a VCDX certified VMware NSX consulting expert and VMware SRM integration specialist to help your organization to design, deploy, test and administer a disaster recovery solution based on VMware Site Recovery Manager and VMware NSX.

What services are available from Progent for Microsoft Office Word and Office 365 Word?
Progent's certified Microsoft Office Word and Office 365 Word experts can provide a wide selection of economical remote support services to assist you to maintain your existing Microsoft Office Word solution or help you to move to a newer version of Office Word. Services offered by Progent's Word experts include VBA programming, identifying and fixing compatibility issues between various versions of Office Word, interfacing Word with other Microsoft Office applications like Excel and Microsoft Outlook or with third-party platforms and plug-ins,infrastructure optimization for dependable. reliable cloud access, security support, and smart phone and tablet integration, and online Office Word training customized for your special requirements.

Does Progent support all major data backup/recovery products and services?
Progent's backup and restore experts offer consulting support for a broad array of products and technologies that deliver solutions for backing up Windows, Apple Mac, and Linux/UNIX physical and virtual servers and workstations plus laptops and handhelds. Progent offers expertise for all major backup products including Acronis Backup and Recovery, Symantec Backup Exec, BackupAssist Software, CrashPlan, Double-Take Software, Mozy, Retrospect for Macintosh, Apple Time Machine, VMware vSphere Data Protection (VDP), and FLARs. Progent can assist you to implement, upgrade, or troubleshoot backup/restore systems for a variety of topologies including local, remote, cloud-based, or a mix.

We need fault-tolerant interoffice connectivity. Can Progent help?
Progent offers interoffice connectivity consulting to show you how to design and implement fault-tolerant architectures for WAN connectivity. Progentís Cisco-certified CCIE engineers can design and deploy high-availability Inter-office connections supported by fault tolerant EIGRP network routers or non-stop OSPF deployment of Cisco routers. Progent can show you how multi-path connectivity and automatic fail-over can provide affordable 24x7 interoffice networking.

My business application needs 24x7 support. Can Progent help?
Progent's affordable extended hours remote support program provides companies round-the-clock access to online technical support from Progent's Technical Response Center. Support services offered outside regular business hours include resolving issues with Windows server products, MS Windows desktop troubleshooting, assistance with MS Office applications, system backup and restore, and fundamental routing and switching help for Cisco technology.

Does Progent offer consulting support for Cisco's Meraki cloud-managed Wi-Fi access points?
Progent's Cisco Meraki wireless access point experts offer online and on-premises support services to help organizations of any size to plan, install, maintain, expand or troubleshoot Wi-Fi networks that include Cisco Meraki cloud-managed wireless access points. Progent can help your business to configure and support Cisco's Meraki-based wireless infrastructure for sites that range from a teleworker's home or a remote office all the way to a large campus or a multi-site enterprise. Progent can also help you to integrate additional Cisco technology such as Catalyst, Nexus and Meraki switches, ASR routers and ASA firewalls to create a seamless network infrastructure that delivers identical access, performance, security compliance, ease of management and availability for wired and Wi-Fi users irrespective of their location or device. (Refer to Cisco Meraki switches integration.)

How can Progent help us design and manage a virtualization solution?
Virtual compute, storage and networking techniques allow IT organizations to maximize utilization, simplify network administration, and improve application continuity and security. run multiple virtual machines on a single actual processor. Typical usage scenarios for virtualization are hardware efficiency, low-cost hosts for applications that require outdated OS software, and affordable quarantining of application development or pilot environments from production ones. Progent's virtual server engineers offer Windows Server 2016 Hyper-V hybrid cloud solutions, Windows Server 2012 R2 virtual networking consulting services, Windows Server Hyper-V Virtualization consulting, VMware vSphere planning and deployment, VMware NSX virtual network architecture and management, and Citrix XenServer support. Progent can deploy virtual machines to maximize speed, fault tolerance and manageability while simultaneously cutting costs; propose and validate disaster recovery plans that reduce downtown in case of a catastrophe; and deliver ongoing support, repair, and engineering services as computer technology evolves.

How can Progent help my company upgrade to Windows 8.1?
Progent's Microsoft certified Windows 8.1 upgrade engineers can assist your company to test Microsoft Windows 8.1 to verify application compatibility and to check its performance and stability running in your environment. Progent's consultants can also help you to estimate the potential strategic value of moving to Windows 8.1. If Windows 8.1 fits your business, Progent can help your IT organization to plan and implement a non-disruptive upgrade to Microsoft Windows 8.1 from a an older release of Windows. Progent's consultants can also provide Windows 10 planning and migration support.

What are the advantages of being a Microsoft Gold Certified Partner?
Because Progent is a Microsoft Gold Certified Partner, each Progent MCSE support expert and computer consultant has access to the technical and training tools needed to deliver the best computer help available. Progent can provide world-class expertise in the design, implementation and troubleshooting of Microsoft-based information technology. Progent's Microsoft-certified experts offer Active Directory expertise, MS Exchange 2016 Server migration, Microsoft Exchange 2013 integration, Microsoft Exchange Server 2010 maintenance, Microsoft Exchange 2003 upgrade help, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 configuration, Windows Server 2008 R2 consulting and support, plus Windows 10 migration assistance, Windows 8.1 integration expertise, Windows 7 technical support, Microsoft Office support and training, and Microsoft Dynamics GP programming.

Can Progent help us set up and maintain Cisco Unity Connection or Unity Express (CUE)?
Cisco Unity Connection, a seamless expansion of Cisco Unified Communications Manager (CUCM), is a converged voicemail platform that facilitates productive collaboration by offering flexible set of alternatives for accessing calls and messages within a framework that is simple to deploy and manage. Unity Connection lets you read and manage your voicemail messages from your email inbox, web browser, Cisco Jabber messaging integration platform, a Cisco Unified VoIP endpoint, a smartphone, or an iPad or tablet. Cisco Unity Express (CUE), offered in select Cisco ISR routers, provides cost-effective voicemail, unified messaging, interactive voice response (IVR), and automated-attendant functions for small to mid-size businesses and enterprise branch offices with as many as 500 voice mailboxes. Progent's Cisco-qualified CCIE network consulting experts can provide Cisco Unity Connection and Unity Express (CUE) integration and technical support services to ensure that your CUE solution continues to deliver maximum business value.

How can Progent help us integrate our business software with Amazon Marketplace Web Service?
Amazon Marketplace Web Service is a collection of APIs that enables Amazon sellers to streamline their business processes by automating key sales activities such as listings, orders, payments, inbound and outbound fulfillment, and finances. By tapping into Amazon's extensive online selling environment and automating their sales, merchants can expand their reach, reduce their cost of sales, improve reaction time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service consultants can work with your development staff and provide programming, workflow integration, project management support, and mentoring to help you shorten development time and costs and get to market quickly.

How can Progent help improve the fault tolerance of my network?
Progent's fault-tolerant IT support experts can help you build a cost-effective, fault-tolerant business information system that deals with important issues involving a wide array of network backbone technologies and methodologies including zero-downtime Internet connections, server and storage clustering, server and router load balancing, Data Center solutions, multi-site communication, and disaster recovery.

Does Progent offer support for video conferencing and immersive telepresence?
Progent can provide the services of an accredited video conferencing consultant with an extensive background integrating products from the leading video conferencing/telepresence vendors such as Cisco, Polycom, and LifeSize and can assist you to design, configure, upgrade, or troubleshoot a video conferencing environment that preserves your current investment and maximizes the business value of your IT system. Progent also offers the services of infrastructure engineers who can assist companies of any size to build and troubleshoot a network that provides the speed, dependability, security, and scalability required to support your video conferencing/telepresence solution.

What is Managed Network Monitoring and how can it help my business?
Managed Network Monitoring is a class of outsourcing that enables your internal IT organization to benefit from the system monitoring activities of an outside IT support firm. If your company has a small in-house IT group, Progent's Managed Network Monitoring co-sourcing offering is an affordable way to optimize system reliability, performance and security.

Key features of Progent's Managed Network Monitoring Package include:

  • Progent performs a requirements assessment and configures Microsoft Operations Manager
  • Progent deploys an off-site Operations Manager server to monitor your IT system
  • Progent provides Helpdesk support, coordinated with Operations Manager
  • Progent remotely tracks, analyzes, and/or fixes problems
  • Progent provides ongoing service management including installation of service packs and security patches
  • Hardware must be covered by vendor's on-site warranty program

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    If your small business is in the Napa Valley or anywhere in the San Francisco North Bay area and you need technical assistance, IT outsourcing, or advanced services from a Progent engineer, call 707-603-2323 or visit Contact Progent.

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