Onsite Service Available in Napa Valley, Napa, Vallejo, Benicia, St. Helena, Calistoga, Yountville





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What pricing structure does Progent use for support services?
Progent's convenient by-the-minute engagement model requires no complicated contracts, retainers or invisible charges for standard service. Many consultants have minimum charges or other extra expenses that increase service costs. For online service from Progent during normal business hours, you pay only for the documented hours devoted to working on your problem. If it only requires a quarter of an hour to fix your problem, then you are charged only for a quarter of an hour. For scheduled on-premises support service booked more than one day ahead, you are billed only for the time when a Progent consultant is actually at your location solving your network. No extra onsite surcharges or travel expenses. Just Progent's competitive by-the-minute billing rate. For urgent same-day on-site service calls, you may have to pay for our engineer's travel time, but never an increased emergency billing rate.

Can Progent provide certified expertise for information assurance and SIEM solutions?
Global Information Assurance Certification was established in 1999 to certify the skill of IT security professionals. GIAC accreditations are recognized by companies and government organizations around the world including and the U.S. National Security Agency. Progent's GIAC-certified information assurance specialists can provide expertise with all of the network security capabilities addressed within the GIAC accreditation such as evaluating network vulnerability, incident handling, intrusion detection, web-based services security and security information and event management (SIEM) solutions for compliance with government requirements for promptly reporting incidents.

Can Progent help us deploy System Center Data Protection Manager for automated backup?
System Center 2016 Data Protection Manager offers small to medium-size organizations near-continuous backup and easy restore capabilities for Microsoft networks. Data Protection Manager 2016 offers application-sensitive protection for critical workloads such as Microsoft SQL Server, Exchange Server and SharePoint, protects Windows and Linux virtual machines, works with virtual machines hosted by Hyper-V and VMware, and integrates seamlessly with Azure for easy-to-manage cloud-based backup and recovery. Progent's Microsoft certified DPM 2016 consultants can help you to plan, implement, administer, and repair an enterprise-wide backup/recovery system powered by DPM 2016. Progent can assist you to upgrade from a previous release of DPM or from a legacy system, and Progent can optimize your SCDPM 2016 environment for on local, colocated, cloud-based or hybrid deployments. Progent can provide remote or onsite consulting expertise and can provide occasional expertise to resolve challenging issues or deliver comprehensive project management services to make sure you complete your SCDPM 2016 deployment on schedule and within your budget.

How can Progent help us protect our network from ransomware and other modern threats?
The ProSight Active Security Monitoring endpoint protection solution utilizes cutting edge behavior analysis tools to defend endpoints and servers and VMs against modern malware assaults such as ransomware and email phishing, which easily escape legacy signature-matching AV products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a unified platform to manage the complete malware attack progression including protection, detection, mitigation, cleanup, and forensics. Top capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against new threats. Read more about Progent's entire ProSight portfolio of value-priced network management outsourcing services for small and medium-size businesses.

Can Progent help my business build hybrid cloud solutions with Windows Server 2016 Hyper-V?
Windows Hyper-V 2016 utilizes core features initially developed for and refined on Azure, one of the world's biggest public clouds. This significantly improves the suitability of the Windows Server platform to support private cloud and hybrid cloud/on-premises deployment models by improving data security, uptime, scale, manageability, dependability and recoverability. Progentís Microsoft certified Windows Server 2016 Hyper-V specialists can help you to assess the advantages of Hyper-V 2016 for your organization, set up test systems to confirm the ability of Hyper-V 2016 to run your vital workloads, plan a cost-effective network topology for a cloud-centric or hybrid installation, create and carry out a smooth upgrade plan, educate your IT management and support personnel, and deliver ongoing consulting and debugging services to ensure that your Hyper-V 2016 investment delivers maximum business benefit.

Does Progent offer special IT outsourcing packages for mid-sized businesses?
Progent offers medium size organizations in the San Francisco Bay Area and in larger cities throughout the United States two cost-effective outsourcing support packages based around Operations Manager:

  • Managed Network Monitoring Package
  • Comprehensive Network Monitoring Package

    To view a concise printable datasheet describing Progent's two Network Monitoring Packages for mid-sized companies, click:Network Monitoring Packages.

    What web development services are available from Progent?
    Web development services available from Progent's Consulting Experts include web design, web project management, .ASP and .NET application development, graphic design, and individual training in web development tools. Progent can also give you access to development engineers who can show you how to create and deploy specialized eCommerce applications. For data-driven web applications, Progent can provide online access to SQL Server programmers and Oracle database application developers.

    How can Progent help improve the fault tolerance of my network?
    Progent's fault-tolerant network consulting experts can show you how to construct a cost-effective, fault-tolerant business information system that addresses critical areas covering a broad range of system infrastructure technologies and processes including fault tolerant Internet access, server clustering, network load balancing, Data Center solutions, multi-site communication, and business continuity planning.

    How can Progent help businesses create wireless solutions?
    Progent's wireless technology consultants offer wide-ranging backgrounds in the integration and maintenance of wireless networking technology and can assist you to design, install, administer and repair wireless ecosystems that are secure, robust, expandable, easy to manage and operate, able to support your vital workloads, and seamlessly incorporated into hybrid cloud environments. Remote and onsite support provided by Progent cover a selection of wireless solutions and include smartphone integration and management, Wi-Fi network infrastructure design and deployment, Wi-Fi site surveys, wireless VoIP phone configuration, and building-to-building wireless connections.



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    If your small business is in the Napa Valley or anywhere in the San Francisco North Bay area and you are looking for technical help, IT outsourcing, or high-level services from a certified Progent professional, call 707-603-2323 or visit Contact Progent.
















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