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Can Progent help us set up and maintain Cisco Unity Connection or Unity Express (CUE)?
Cisco Unity Connection, a seamless extension of Cisco Unified Communications Manager (CUCM), is a converged voicemail solution that promotes collaboration by offering flexible set of options for retrieving voice messages within a framework that is easy to deploy and manage. Unity Connection lets you read and manage voice messages from your Exchange inbox, web browser, Cisco Jabber, a Cisco Unified IP endpoint, a smartphone, or a tablet. Cisco Unity Express (CUE), offered in select Cisco ISR routers, offers affordable voicemail, unified messaging, interactive voice response (IVR), and greeting functions for small to mid-size businesses (SMBs) and corporate satellite locations with up to 500 voice mailboxes. Progent's Cisco-certified CCIE consultants can provide Cisco Unity Connection and Unity Express (CUE) configuration and troubleshooting services to make sure your voice messaging deployment gives you the highest possible business value.

What are the advantages to my business of Progent's network monitoring services?
Operations Manager increases the reliability of line-of-business programs by proactively identifying and helping to resolve problems before they can bring down a server. Microsoft System Center Operations Manager can optimize system performance by examining selected performance thresholds and use patterns on critical servers, enabling IT managers to be more efficient in integrating performance-related resources and to clean up trouble areas before they bring about serious network traffic jams. However, configuring System Center Operations Manager to take complete advantage of this feature-rich monitoring tool can be a challenge. With over five years of experience with the NetIQ technology upon which MOM is derived, Progent's technical team members can help you choose the right System Center Operations Manager components, deploy and integrate Operations Manager, and create specialized rules, scripts, reports and alarms for your enterprise. Progent can also document Operation Manager's network monitoring policies and procedures for your IT department.

Does Progent offer consulting services for Windows Server Essentials?
Windows Server Essentials is a value-priced, versatile operating system that enables small organizations to make the move from the older physical on-premises datacenter to the modern hybrid computing model that includes local and cloud-based resources. Progent's certified Windows Server Essentials consulting experts offer budget-friendly remote consulting and technical support for Windows Server 2012 R2 Essentials. Progent can assist you to assess the possible business advantages of migrating to Essentials and adopting a hybrid on-premises/cloud model for your computing environment. Progent can provide comprehensive project management support so you can plan and execute an efficient migration to Microsoft Windows Server Essentials, Office 365, and other Microsoft Online applications and services. Progent also offers as-needed consulting, troubleshooting, and customized training.

Does Progent offer a secure data backup service for my Windows servers?
Progentís economical Offsite DPM Backup Service incorporates the power of Data Protection Manager (DPM) with the world-class security facilities of the QTS Internet Data Center in Sacramento, California to deliver continual, transparent backup for as much as 2.5 Terabytes of data from one or several of your Windows-powered servers. Progent's managed service package is offered at a low monthly cost and includes all configuration, management, and monitoring required for a comprehensive offsite backup system.

Can Progent Help with Oracle Database Administration and Application Development?
Progent offers affordable online access to a certified Oracle database administration expert or an Oracle application programmer. Progent offers comprehensive database administration services for any version of Oracle's RDBMS platform and can also assist you to design, create, update, or troubleshoot Oracle applications written with SQL and PL/SQL. Progent also offers support for Data Guard replication tools and Oracle Recovery Manager.

What online services are available for maintaining Cisco routers?
Among the popular online Cisco router consulting services available from Progent include setting up domain name, IP addressing, routing maps, clock, and user accounts; configuring iBGP, aggregation, static to EIGRP redistribution, and static route injection into OSPF; troubleshooting BGP peering arrangements, routing configuration, and line settings; installing current IOS image; validating failover; troubleshooting VPN tunnel and routing issues; making a network diagram and documenting router setup; plus security and business recovery strategy.

Can Progent assist my business to migrate to 64-bit computing?
Progentís 64-bit migration specialists can assist you to update your servers and desktop PCs efficiently from 32 bits to 64 bits. Progent can assist you to understand the costs and advantages of moving to 64-bit processing, plan a cost-effective migration strategy that minimizes operational disruptions, and provide timely online help to assist you to install 64-bit software and applications on your existing computers. Progent's Microsoft certified processing consultants can help you to integrate the 64-bit editions of Microsoft platforms like Microsoft Windows Server 2008, Exchange Server, Microsoft Windows 7, and Office Excel.

Does Progent Offer Business Continuity Planning Services?
Progent offers advanced online consulting for business continuity planning, testing, and training to assist you to respond to possible catastrophes, minimize downtime for your vital network functions, avoid data loss, and comply with examiners' letters and business requirements. Progent's business continuity consultants can work closely with your executive and network administration group to provide business impact evaluation, define dependencies, identify human and physical resources needed to run your organization, prioritize business-critical IT services and define acceptable recovery times, qualify hot backup sites, set up safe remote connectivity for crucial workers, implement notification systems and define duties for staff, write a comprehensive recovery and test plan, and train management and technical staff to execute the business continuity plan. Progent's Windows Server 2016 disaster recovery consultants can show you how to design and build a cost-effective disaster recovery/business continuity solution for multi-site or hybrid cloud environments using failover cluster technology proven in Microsoft's massive Azure cloud.

Does Progent offer network monitoring support?
Progent offers a selection of Network Support Packages based on the advanced problem solving abilities of Operations Manager, a cutting-edge server management software solution that monitors the availability, speed and security of your IT network and detects problems before they can bring down your system. To provide additional insight about the performance and robustness of your network infrastructure, Progent can help you install and operate popular network monitoring tools powered by the Linux OS.

Does Progent offer help with specific Apple Mac applications?
Progent's Apple Macintosh consultants can support the creative aspect of Mac networks by providing consulting services and training in imaging, audio, and video. Progent's consultants offer Macintosh application training for titles such as Photoshop, Illustrator, InDesign, Apple Motion, Apple Logic, and Digidesign Pro Tools. Progent can also assist you with specific tasks such as image capture or digitizing sound or motion video or setting up an commercial grade post-production facility.

Does Progent offer expertise with VMware NSX network virtualization?
VMware's NSX network virtualization platform allows you to create entire networks in software. NSX permits virtual networks to be deployed in minutes and administered with a high degree of automation regardless of the hardware used by the basic network infrastructure. VMware Site Recovery Manager supports programmatic recovery, application mobility, and non-disruptive site relocation, failback and re-protect. Site Recovery Manager also permits transparent testing for disaster recovery, upgrades and patches and can produce reports to confirm complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. When integrated with VMware's NSX virtual network platform, VMware Site Recovery Manager can rapidly restore the entire virtualized network topology at the recovery datacenter. Progent can provide the support of a VCDX certified VMware NSX consulting expert and VMware Site Recovery Manager integration specialist to help your organization to design, deploy, test and manage a DR solution powered by VMware SRM and VMware NSX.

How can Progent help integrate Office 365 Exchange Online with on-premises Exchange?
Microsoft allows you to create transparent hybrid networks that integrate Office 365 and on-premises Exchange deployments. This allows you to have certain mailboxes located at your physical datacenter and other mailboxes hosted by Office 365. Progent's certified Exchange consultants can assist your organization with any phase of planning, integrating and debugging your hybrid Exchange network. Progent's Exchange consultants can deliver occasional expertise to help you through challenging technical bottlenecks and also offer comprehensive project management outsourcing or co-sourcing to ensure your hybrid Office 365/Exchange solution is successfully completed on schedule and within budget. For details about Progent's online consulting expertise for hybrid Office 365 and on-premises Exchange environments, refer to Office 365 integration solutions with on-premises Exchange.

Does Progent offer support for Microsoft SQL Server 2012?
Progent can provide the support of certified SQL Server 2012 engineers and seasoned database application developers, DBAs, project managers, Cisco-certified network architects, disaster recovery/business continuity specialists, and certified data security consultants to assist your business to manage your SQL Server 2012 environment and define a cost-effective and safe IT infrastructure that helps you realize the full business benefit of Microsoft SQL Server 2012. Progent can also help you to migrate to SQL Server 2016 or transition to SQL Server 2014 from SQL Server 2012.

How Can Progent help our company migrate to Exchange 2013?
Progent can provide expert Microsoft Exchange Server 2013 migration support services including risk/benefit evaluation, end-to-end project management, site prep, specification of new software licenses and equipment required, setting up your Active Directory (AD) forest and its domains to work with your Exchange 2013 solution, designing Database Availability Groups that provide maximum availability to your Exchange mailboxes, system testing at a client's site or at Progent's testing facility, managing temporary coexistence of Exchange 2013 and previous editions of Exchange Server, deployment of the production system, deactivating the previous servers, and webinar training for customer's support staff and end users.



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If your small business is in the Napa Valley or anywhere in the San Francisco North Bay area and you are looking for computer assistance, information technology outsourcing, or high-level services from a certified Progent professional, call 707-603-2323 or visit Contact Progent.
















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