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How does Progent support the Microsoft Solutions Framework (MSF) process model?
While managing IT projects for enterprise customers, Progent follows a structured approach based on defined milestones in order to achieve economic, scheduling, and technical goals while avoiding business disruption. Progent's methodology follows industry project management standards based on the best practices incorporated in the Microsoft Solutions Framework (MSF) and includes needs definition, design and architecture proposals, pilots, design tuning, and expert deployment. All phases are documented to provide a comprehensive list of IT services delivered and to assist in ongoing system maintenance.

What services are available from Progent for Microsoft Office Word and Office 365 Word?
Progent's certified Office Word and Office 365 Word consultants can provide a broad selection of affordable remote consulting services to help your organization to maintain your legacy Microsoft Word environment or assist you to migrate to a newer version of Office Word. Support offered by Progent's Word experts include VBA software development, isolating and fixing compatibility problems between various releases of Word, interfacing Word with different Office apps like Excel and Outlook or with third-party data sources and plug-ins,network enhancements for dependable. reliable cloud access, security consulting, and smart phone and tablet integration, and remote Microsoft Office Word and Office 365 Word training customized for individuals or groups.

How Can Progent help our company support or upgrade Exchange 2013?
Exchange Server 2013 includes significant enhancements to the capabilities of its predecessor Microsoft Exchange 2010 and delivers important innovations as well as a redesigned architecture. These enhancements affect vital areas such as ease of administration, high availability (HA), compliance, cost of ownership, teamwork, scalability, throughput, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange 2013 consulting professionals can provide remote or onsite support to assist your organization to manage, tune and troubleshoot your Exchange 2013 environment. Progent can also provide Exchange 2016 migration expertise and Office 365 Exchange Online consulting to help you upgrade to a more up to date release of Exchange Server in a local, cloud-hosted, or hybrid deployment.

Who founded Progent?
Progent's founder and senior technology officer, Les Kent, was the architect for a Windows network application that earned Microsoft's “Best Application of the Year Award.” Mr. Kent is a 35-year network support veteran and has managed the creation and implementation of hundreds of innovative information technology solutions based on Microsoft technologies. Mr. Kent founded Progent in order to meet the needs of small organizations who can't justify the expense of supporting a large IT staff but who still require information systems with enterprise-class dependability, protection, and performance.

Can Progent Help Develop Database Applications for Microsoft SQL Server?
Progent's SQL Server application programmers can assist your organization to create and support database applications based on the SQL Server RDBMS. Progent adheres to leading practices to create scalable, easy-to-manage SQL Server database applications and is able to team with a client's management to complete projects in a cost effective and affordable way. Progent for can help you to create Microsoft SQL Server applications by providing a broad array of professional services such as specification of features and scope, logical and physical modeling, data migration, T-SQL programming, software configuration, capacity planning, performance tuning, backup/recovery, partitioning, consolidation of stored procedures, replication mechanisms, security and compliance, and business continuity.

Does Progent support Juniper and NetScreen Products?
Progent's Juniper Networks-authorized network engineers can assist your company to plan and implement Juniper Firewall/VPN technology, optimize and troubleshoot your infrastructure, and migrate smoothly from outdated devices to the latest versions. Progent's Junos OS consultants can provide expertise with Juniper's flagship network control software to enable you to streamline the management and strengthen the protection of your Juniper VPN devices firewalls, and routers. Progent also has extensive experience supporting Juniper's NetScreen OS and ScreenOS operating system products and can help organizations manage environments that incorporate a mix of Juniper's software platforms.

How can Progent help my business get the most benefit from Microsoft System Center Operations Manager?
Microsoft System Center 2016 Operations Manager is designed to ensure top performance and maximum availability for key applications by providing unified, mixed-platform tracking of IT resources deployed throughout local datacenters and private and public clouds. Progent's SCOM consulting group can provide advanced remote and onsite support to help organizations of all sizes to plan, implement, tune, update and troubleshoot SCOM 2016 deployments. Progent's SCOM 2016 consulting experts can help you to migrate to SCOM 2016 from older releases or from different monitoring products, or combine multiple monitoring tools into a cohesive infrastructure management solution. Progent can also help you expand your Operations Manager 2016 scope to include infrastructure hosted on public clouds by delivering Azure consulting and Amazon AWS hybrid cloud solutions.

Why should a small business outsource IT support?
Whether it means designing IT system infrastructure, establishing or outsourcing a Help Desk, deploying a new messaging solution, or creating an on-line eCommerce application, outsourcing your system technical services can contain costs and reduce risks, enabling network support expenses to expand in a more steady and controlled fashion than is possible by building up a big, all-purpose in-house IT organization.

Does Progent support Citrix desktop virtualization software?
Progent's Citrix virtual desktop experts can assist your business to design, install, manage, and support a virtualized Windows application delivery and management system by offering Citrix XenDesktop consulting and XenApp support. Progent's Cisco-certified CCIE network engineers can help you enhance your infrastructure for distributing server-side and client-side applications, and Progent's datacenter management and support experts can assist your organization to administer and maintain a remote datacenter that features high availability, advanced protection, and rapid disaster recovery. Progent can also assist you manage and support other virtualization platforms from Citrix by offering XenServer expertise and Citrix Essentials for Hyper-V support.

Does Progent support Microsoft Internet Information Services (IIS) for web hosting and development?
Internet Information Services (IIS), Which is included with Windows Server and Windows desktop, is a powerful role for web hosting and web application programming. The new versions provide enhanced security, reliability, expandability, and debugging while delivering major enhancements in remote administration. A variety of popular extensions to IIS have been integrated into newer releases such as the Request Filter Module (previously called URL Scan), which can prevent dangerous HTTP requests from being executed by web software. Progent's Internet Information Services consultants can assist your company to configure IIS and the recent extensions to IIS Manager such as the GUI interface for controlling ASP.NET applications.

Where can I review testimonials from Progent's customers?
Progent has provided online or on-premises technical support service to businesses in every state in the U.S. Many of these clients have indicated their appreciation to Progent through testimonials to the excellence of Progent's service personnel. Take a look at Progent's client testimonials to learn what people have said concerning the quality of Progent's network support services.

Can Progent provide certified expertise for information assurance and SIEM solutions?
GIAC was established in 1999 to certify the skill of information technology security experts. GIAC accreditations are recognized by companies and government organizations throughout the world including and the U.S. NSA. Progent's GIAC-certified information assurance specialists offer help with all of the network security disciplines covered within the GIAC accreditation including evaluating network vulnerability, security incident management and response, traffic analysis, web-based application security and security information and event management (SIEM) solutions for compliance with government requirements for reporting security events.

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If your small business is in the Napa Valley or anywhere in the San Francisco North Bay area and you are in need of computer help, information technology outsourcing, or high-level services from a Microsoft or Cisco certified consultant, call 707-603-2323 or visit Contact Progent.

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