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Can Progent help my company migrate to Windows 10?
Progent's Microsoft-certified Windows 10 planning experts can help organizations of all sizes to evaluate Windows 10 or to upgrade to Windows 10 from an older release of Microsoft Windows. Online and onsite evaluation and migration services for Microsoft Windows 10 offered by Progent's experts include Return on Investment estimates, project supervision, application and driver compatibility testing, pilot systems, virtualization architecture, Cloud and hybrid integration, mobile device management, telecommuter connectivity, data and identity security, streamlined deployment and management, infrastructure optimization, Wi-Fi support, disaster recovery planning, webinar training for network management staff and users, and post-migration consulting support.

Does Progent provide consulting services for Microsoft Small Business Server?
Although the Microsoft Small Business Server (SBS) family is discontinued, this software package is still in wide use. Progent provides a range of Microsoft SBS consulting services for all releases of the platform. Also, Progent's Windows Server Essentials consulting experts can help your organization to assess the possible advantages of transitioning from an on-premises datacenter based on Small Business Server 2011 or earlier to a hybrid onsite/cloud computing model by implementing an upgrade to Windows Server 2012 R2 Essentials and to Microsoft's cloud-based application suite. Whether your servers and applications reside on a local datacenter, in the Microsoft Cloud, or across a mix of of environments, Progent offers comprehensive consulting, troubleshooting, and application design and programming services for Microsoft's strategic business products including Windows Server, Exchange, SharePoint Server, and Microsoft SQL Server.

Can Progent help my business customize applications based on Microsoft Dynamics GP (Great Plains)?
The open design of Microsoft Dynamics GP (Great Plains) makes it affordable to design custom Microsoft Dynamics GP applications that offer all of the core functionality of proven Great Plains applications but also handle the particular needs of your business. With access to the Modifier with MS Visual Basic, software engineers can work with the most widely used programming environment in the IT world to adapt Microsoft Great Plains information views, add or modify business logic, customize forms and reports, or extend interaction with Microsoft Office programs. Progent's experience with Microsoft .NET support, Microsoft SQL Server 2016 integration, SQL Server 2014 support, and development background with VBasic, XML, and other developer environments makes it possible to design custom line-of-business programs and eCommerce solutions that integrate transparently with Great Plains.

How can Progent enhance my network security?
Progent's CISSP and GIAC-certified network security professionals can assist you develop a comprehensive IT security plan that includes hardware and software plus procedures to protect your information assets. Progent's ISA Server experts and Forefront TMG 2010 engineers can assist you to maintain Microsoft's legacy firewall servers. Progent's ASA firewall with Firepower experts can assist you to configure Cisco ASA firewalls for optimum infrastructure protection. Progent's security vulnerability testing services provide low-cost analyses of your current network security environment. Progent's Email Guard spam and virus filtering service can stop spam and email-borne malware before they arrive at your security perimeter.

Can Progent help integrate and support Cisco unified communications and collaboration solutions?
Progent can provide remote or onsite help from a Cisco Certified Internetwork Expert (CCIE) engineer to assist you to plan, implement, manage and repair unified communications networks built on Cisco Unified Communication products in a local, cloud-based, or hybrid cloud environment. Progent's Cisco Unified Communications consultants have in-depth experience helping companies of any size to build advanced collaboration ecosystems by delivering expert services such as Cisco Unified Communications Manager (CUCM or Unified CM) and CallManager planning and deployment, Voice over IP and video phones and soft phones configuration, and wireless IP phone deployment. Progent can help you with Cisco's entire portfolio of UC applications such as Jabber, WebEx Meeting Center, Unity Express, Unified Contact Center Express (CCX), and Unified Attendant Console.

Can Progent help with setting up and using Microsoft Project?
Progent's Microsoft Project consultants can provide in-depth support in deploying and operating Microsoft Office Project Server and Microsoft Project Online and can provide a wide variety of affordable online support services based on industry best practices to assist organizations of any size to get all the advantages of this powerful project management solution. Services offered by Progent include project planning, software configuration and migration, strategies for secure file and status sharing among onsite and offsite users, network optimization, and specialized online training.

What security support does Progent offer for Linux/UNIX environments?
If you have a multi-platform IT network with Linux/UNIX and Windows servers, Progent can offer security help by giving you access to a CISSP-certified IT expert to help your whole enterprise in a extensive selection of security areas. CISSP Certification recognizes expertise with a global standard for network security. ANSI (American National Standards Institute) has granted the CISSP credential accreditation in the field of information security under ISO/IEC 17024. Progent can give you access to a CISSP-certified professional to help your business in a broad range of security fields including:

  • Security Management Procedures
  • Security Infrastructure and Models
  • Access Control Solutions and Methodology
  • Software Development Security
  • Operations Security
  • Site Security
  • Cryptography
  • Telecommunications, Network and Internet Security
  • Business Continuity Planning
  • Law, Investigation, and Ethics

    How can Progent help local governments and school districts with IT management?
    Progent has a long background providing a full-spectrum of remote IT consulting and urgent troubleshooting services to local governments and school districts throughout the U.S. Progent is among the pioneers in providing advanced online IT support and has provided IT support to organizations in every state. Progent's online information technology consulting for local governments eliminates travel expenses and resolves issues more quickly than on-premises support.

    Can Progent help us integrate our environment with Microsoft Azure Service?
    Progent's Azure planning and integration consultants can help you with any phase of Microsoft Azure migration including requirements definition, readiness assessment, system design, pilot testing, implementation, centralized management, performance optimization, license management, disaster recovery preparedness, security policy enforcement, and regulatory compliance assessment. Progent can assist you to set up and debug firewalls and VPN connections so that your clients can securely access to Azure services, and Progent's Microsoft Gold-certified consultants can help you integrate critical Microsoft technologies to run in Azure including Windows Server, Exchange, SQL and Skype for Business. Progent can also help you to set up a hybrid environment that transparently integrates on-premises datacenters with Azure-based services.

    Does Progent offer special IT outsourcing packages for mid-sized businesses?
    Progent can provide medium size companies in the San Francisco Bay Area and in larger cities across the U two basic outsourcing support programs built on Operations Manager:

  • Managed Network Monitoring Package
  • Comprehensive Network Monitoring Package

    To see a single-page printer-friendly fact sheet describing Progent's two Network Monitoring Packages for mid-sized organizations, click:Network Monitoring Packages.

    What are the advantages of being a Microsoft Gold Certified Partner?
    Because Progent is a Microsoft Gold Certified Partner, each Progent MCSE support specialist and network consultant can utilize the technical and training tools necessary to provide the best information technology service available. Progent offers world-class expertise in the architecture, implementation and troubleshooting of Microsoft-based information technology. Progent's Microsoft-certified IT support professionals offer Active Directory consulting, MS Exchange Server 2016 migration, Exchange 2013 Server consulting, Microsoft Exchange 2010 maintenance, Microsoft Exchange 2003 troubleshooting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 configuration, Windows 2008 Server migration help, plus Windows 10 planning and migration support, Microsoft Windows 8.1 expertise, Microsoft Windows 7 technical support, Microsoft Office application development and training, and Microsoft Dynamics GP development.

    What is Managed Network Monitoring and how can it help my business?
    Managed Network Monitoring is a class of outsourcing that allows your in-house IT team to take advantage of the network monitoring activities of an outside consulting group. If your operation has a small in-house IT organization, Progent's Managed Network Monitoring co-sourcing program is an economical way to optimize network uptime, throughput and security.

    Key components of Progent's Managed Network Monitoring Package include:

  • Progent does a needs evaluation and configures Microsoft Operations Manager
  • Progent sets up a remote System Center Operations Manager server to monitor your IT system
  • Progent provides Help Desk Call Center support, coordinated with Microsoft Operations Manager
  • Progent remotely monitors, diagnoses, and/or fixes problems
  • Progent provides ongoing service management including installation of service packs and security updates
  • Hardware must be under manufacturer's on-premises warranty program

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    If your small business is in the Napa Valley or anywhere in the San Francisco North Bay area and you are in need of computer assistance, information technology outsourcing, or high-level services from a Progent engineer, call 707-603-2323 or visit Contact Progent.

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