Onsite Service Available in Napa Valley, Napa, Vallejo, Benicia, St. Helena, Calistoga, Yountville





More Questions and Answers

How can we outsource our network management to Progent?
Progent offers a family of low-cost, flat-rate services designed to allow small and medium-size businesses to benefit from the same cutting-edge IT solutions used by some of the world's top corporations. The ProSight suite of network monitoring and management services addresses all key areas of information technology such as email content filtering, security and compliance, patch management, automated backup/recovery, network infrastructure management, virtual machine hosting, and network infrastructure documentation management. To read Progent's eBook on the advantages of ProSight managed services for small and mid-size organizations, click:10 Benefits of ProSight Managed IT Services.

How can Progent help us protect ourselves against Ransomware?
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent backup/recovery expert. The interview is intended to help assess your organization's ability either to stop or recover rapidly from a ransomware attack. Progent will work with you personally to gather information about your current security profile and backup platform, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup environment that meets your company's needs. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

How can Progent help my business integrate Windows Hyper-V server virtualization software?
Progent's Microsoft-certified Windows Server 2016 Hyper-V experts and Windows Server 2012 R2 consultants can help you analyze the possible advantages of Hyper-V-based virtualization for your company, conduct pilot implementations to validate Hyper-V's compatibility with your line-of-business applications, assess your network architecture for optimal operation with virtualization technology, assist you in migrating to Microsoft Windows Server 2016 or Windows Server 2012 R2 and configuring Hyper-V, train your network management staff to monitor and administer Hyper-V, provide world-class consulting help for improving the security of your virtual servers, design and test business continuity processes that optimize system availability, and deliver ongoing consulting and maintenance including affordable remote troubleshooting and comprehensive Help Desk outsourcing.

How can Progent help my company manage our Windows 8.1 devices?
Progent's certified Windows 8.1 consultants can deliver a range of technical services to help organizations of any size to support, administer, and repair IT systems that include desktops, notebooks, tablets, or smartphones based on Microsoft Windows 8.1. Progent's consultants also offer Windows 10 migration help.

Can Progent help us migrate to System Center 2016 Configuration Manager?
System Center Configuration Manager 2016 automates software deployment and updating, simplifies compliance settings management, inventories network resources, protects against company data leakage, performs network health reporting, enables secure end-user self service, and offers a common control mechanism for managing mixed-operating system ecosystems running on-prem, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified SCCM 2016 consulting team and Azure cloud specialists can help you with any facet of planning, installing, operating and troubleshooting a SCCM 2016 deployment for on-premises, cloud-based, or hybrid environments.

Who founded Progent?
Progent's founder and chief technologist, Les Kent, was the architect for a Windows network application that won Microsoft's “Best Application of the Year Award.” Mr. Kent is a 35-year computer industry veteran and has been responsible for the design and deployment of hundreds of innovative business solutions based on Microsoft and Cisco technologies. Mr. Kent started Progent in order to address the needs of small businesses who can't justify the high cost of supporting a large IT staff but who still require information networks with enterprise-class dependability, protection, and responsiveness.

Can Progent help us integrate our network with Amazon AWS cloud services?
Progent's Amazon AWS cloud planning and integration consultants can provide cost-effective remote consulting to help companies of any size to access Amazon AWS cloud services such as Amazon EC2 for virtual machine hosting, Amazon S3 for expandable high-performance storage, and Amazon Glacier for value-priced archival storage. Progent can assist you with every phase of Amazon AWS integration including needs analysis, readiness assessment, architectural design and review, testing, deployment, centralized administration, performance optimization, software license management, backup/restore mechanisms, and security and compliance. Progent offers advanced expertise with firewalls and VPN technology and can help you deploy cloud-centric or hybrid networking models that seamlessly integrate Amazon AWS cloud services. Progent offers occasional consulting or Progent can deliver project management outsourcing or co-sourcing to help you migrate efficiently to the Amazon AWS cloud.

Can Progent help us automate network infrastructure mapping and management?
ProSight WAN Watch network infrastructure monitoring and management service makes it easy and inexpensive for small and mid-sized organizations to map, monitor, enhance and debug their networking appliances like routers, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that network diagrams are always current, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when problems are detected. By automating time-consuming management processes, WAN Watch can cut hours off ordinary chores like making network diagrams, expanding your network, locating appliances that need important software patches, or identifying the cause of performance problems. Read about the complete ProSight suite of value-priced network management outsourcing services for small and mid-size organizations.

Can Progent help us deploy VMware Site Recovery Manager for disaster recovery preparedness?
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable workflow for recovering applications and services rapidly following a breakdown. Site Recovery Manager provides centrally managed and automated recovery, application mobility, plus non-disruptive site migration, failback and re-protect. SRM also enables transparent testing for site recovery, updates and fixes and can produce reports to confirm full service recovery, validate SLAs and demonstrate disaster recovery compliance. Progent can provide the support of a VCDX certified VMware SRM and VMware NSX consulting expert to assist your organization to design, configure, test and manage a DR system powered by VMware Site Recovery Manager.

What is Progent's response time for providing online technical support?
Progent's Technical Response Center is committed to providing the best quality of remote network support services available for urgent as well as non-critical problems. For urgent problems that affect multiple users, vital people, or a mission-critical application, the Technical Response Center is set up to respond in one hour or less. For non-critical issues, the TRC will in two hours or less. Regardless of criticality, your ticket will be generated quickly and accurately, You will receive a confirmation from the trouble ticket system, and the TRC will contact you regarding each corrected problem to verify you are comfortable with the outcome and willing to close the trouble ticket. Find out more details concerning Progent's Technical Response Center Customer Commitment.



More Questions and Answers

If your small business is in the Napa Valley or anywhere in the San Francisco North Bay area and you need technical help, information technology outsourcing, or advanced services from a Microsoft or Cisco certified consultant, call 707-603-2323 or visit Contact Progent.
















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