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Can Progent help set up secure and fault-tolerant email?
Progent offers small and mid-size businesses affordable access to a consultant with expertise in Microsoft Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 Database Availability Group configuration, Exchange 2010 design, Windows Server 2016 Credential Guard and Storage Replica integration, Windows Server 2012 R2 Live Migration support services, Windows 2008 failover clustering integration, and System Center Data Protection Manager (SCDPM) configuration to help you create an advanced fault-tolerant messaging solution that accommodates local workers, branch offices, at-home employees, and mobile workers. Progent's ProSight Email Guard is a spam and virus filtering service that stops spam and email-borne viruses and features cloud-based disaster recovery via email spooling. Progent's CISA and GIAC-certified network security professionals can assist your enterprise to develop infrastructure, security policies, and processes that maximize messaging protection.

Does Progent support Microsoft and Cisco technology exclusively?
Progent's concentration is Microsoft operating systems and applications and Cisco networking products, but Progent has broad experience in the design, installation, and integration of seamless networks that combine technology from various popular vendors. Support services offered by Progent include Mac and iPad 3 help, Linux integration, Sun expertise, iPhone and iPad integration, Google Android smartphone integration, BlackBerry integration, Citrix consulting, plus technical services for Computer Associates, HP/Compaq, Dell Computers, IBM, Symantec, Trend Micro, VERITAS, and WatchGuard.

How can Progent help improve the fault tolerance of my network?
Progent's fault-tolerant network support professionals can help you build a sensible, fault-tolerant business information system that addresses important areas involving a broad range of system backbone technologies and processes including non-stop Internet connections, server clustering, server and router load balancing, Data Center solutions, interoffice connectivity, and business continuity planning.

Does Progent offer consulting services for Microsoft Office Excel?
Progent's Microsoft Office Excel application experts offer cost-effective online programming services for applications that use Microsoft Office Excel or Office 365 Excel as a tool for specialized business applications. Progent's engineers can help your company to plan, program, test, install, and manage new software; support and troubleshoot existing software; and upgrade applications based on earlier releases of Microsoft Office Excel to newer ones. Progent offers expertise with Microsoft Excel VBA and Microsoft Office Access program development and can help you to connect Excel-based programs to SQL Server or other advanced databases that can incorporate realtime information. Progent's consultants can also assist your organization to set up environments that combine Excel with additional Microsoft products including Office Word, PowerPoint, Project Server, and SharePoint. Progent can also help your company to migrate to newer Excel versions, including the advanced 64-bit release, and offers affordable remote virtual training classes in Excel that can be tailored for a single person or large groups.

Why should a small business outsource IT support?
Whether it means planning IT system infrastructure, establishing or outsourcing a Help Desk, deploying a new messaging system, or creating an web-based business system, outsourcing your system technical services can control costs and reduce risks, enabling network service costs to grow in a more linear and gradual fashion than is possible by establishing a big, comprehensive internal IT staff.

How can Progent help large enterprises?
Progent's certified consultants can assist large businesses to plan, deploy, and support major rollouts of key Microsoft, Cisco, and Oracle RDBMS platforms by delivering support services including Active Directory (AD) consulting, Microsoft Exchange Server 2016 migration, Microsoft Exchange 2013 integration, SQL Server application development, Cisco network infrastructure engineering, Oracle database administration services, MySQL consulting, and project management assistance. Progent has worked with some of the world's largest companies to integrate mission-critical business network solutions based on Microsoft technology and can provide seamless branch office support services to large companies with branch offices in Northern California or in major cities through the U.S.

Can Progent help us configure and troubleshoot Cisco Unified Communications Manager (CUCM) or CallManager?
Cisco Unified Communications Manager (Unified CM), originally named CallManager, is the center of Cisco's collaboration portfolio. Unified CM and Unified Communications Manager Express (CME) offer a modern IP-PBX solution by integrating tightly with apps that include Cisco Unified Communications Manager IM and Presence Service, Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for building an advanced customer contact solution. Progent's CCIE-certified CUCM and CallManager consultants can assist with any aspect of CUCM configuration and debugging in areas that include integrating VoIP phones and video phones, reviewing dial plans, configuring SIP trunks and CUBE session border controllers, deploying ISR G2 routers with CUBE networking support, creating UCS server clustering solutions for high availability, and integration with Exchange and Skype for Business.

What Microsoft financial reporting applications can Progent help customize?
Progent's Experts Team offers comprehensive consulting knowledge in specific application areas, allowing you to tailor fast, affordable and highly functional IT solutions that fit the unique needs of your organization. Progent's line-of-business software developers can help your company to customize Microsoft's major eCommerce-capable products such as:

  • Microsoft Dynamics AX Enterprise Resource Planning Software (formerly Microsoft Axapta)
  • Microsoft Dynamics GP Accounting Software (formerly Microsoft Great Plains)
  • Microsoft Dynamics NAV Software (formerly Navision)
  • Microsoft Dynamics SL Accounting Software (formerly Microsoft Solomon)
  • Microsoft Dynamics RMS (Retail Management System)

    How can Progent help my business integrate Windows Hyper-V server virtualization software?
    Progent's certified Windows Server 2016 experts and Windows Server 2012 R2 support experts can help you evaluate the possible advantages of Hyper-V-based virtualization for your business, perform pilot implementations to verify Hyper-V's operation with your line-of-business software, assess your network and server infrastructure for optimal performance with virtualization solutions, help you in moving to Windows Server 2016 or Windows Server 2012 R2 and setting up Hyper-V, educate your network management staff to track and administer Hyper-V, provide expert consulting support for enhancing the security of your virtual machines, establish and test disaster recovery procedures that optimize network availability, and deliver ongoing consulting and maintenance including low-cost online troubleshooting and turn-key Help Desk outsourcing.

    What is Managed Network Monitoring and how can it help my business?
    Managed Network Monitoring is a class of co-sourcing that enables your internal IT organization to benefit from the network monitoring services of an outside IT support group. If your business has a small internal IT team, Progent's Managed Network Monitoring co-sourcing package is an economical way to maximize network reliability, throughput and security.

    Key features of Progent's Managed Network Monitoring Package include:

  • Progent performs a needs evaluation and configures Operations Manager
  • Progent deploys a remote Microsoft Operations Manager server to monitor your IT system
  • Progent provides Helpdesk support services, coordinated with System Center Operations Manager
  • Progent remotely monitors, analyzes, and/or resolves problems
  • Progent provides regular network management including installation of service packs and security updates
  • Hardware must be covered by manufacturer's on-site warranty program

    Does Progent offer desktop support services?
    Progent can deliver a broad array of affordable consulting and support services to assist your business to install, integrate, repair, and manage workstations and notebooks based on Windows, Apple Mac OS X Lion or Snow Leopard, or popular editions of Linux. Progent's desktop PC support services include Windows 10 planning and migration consulting, Microsoft Windows 8.1 consulting support, Microsoft Windows 7 support, MS Office and Office 365 integration, and 64-bit processing expertise.

    How can Progent help my business get the most benefit from Microsoft System Center Operations Manager?
    Microsoft System Center 2016 Operations Manager helps to ensure top performance and maximum uptime for critical applications by providing centralized, mixed-platform tracking of IT resources deployed throughout local systems and cloud environments. Progent's consulting team can provide advanced online and onsite support to assist organizations of all sizes to plan, integrate, tune, update and repair SCOM 2016 deployments. Progent's SCOM 2016 consulting experts can help you to migrate to SCOM 2016 from older releases or from different monitoring products, or integrate multiple monitoring systems into a cohesive infrastructure management ecosystem. Progent can also show you how to expand your Operations Manager 2016 environment to include resources hosted on public clouds by providing Microsoft Azure integration consulting and Amazon AWS hybrid cloud expertise.

    Can Progent Help with Oracle Database Administration and Application Development?
    Progent offers fast and affordable remote access to a certified Oracle DBA expert or an Oracle application programmer. Progent offers advanced DBA services for any version of Oracle including 10g and 11g and can also help design, create, update, or fix Oracle database applications based on SQL and PL/SQL. Progent also can provide consulting for Streams replication technologies and ASM file/volume manager.

    Does Progent have a defined methodology for best practices in solving IT problems?
    Progentís staff of Microsoft and Cisco-certified IT experts have extensive information technology industry experience, in the trenches of IT support, performing a multitude of networking tasks for a broad assortment of clients. Each Progent IT professional carries a proven set of personal best practices from this broad industry background, and these are further refined by the company-wide best practices training that Progent teaches its support group. For larger engagements, Progent consultants use the Microsoft Solutions Framework (MSF) model for service delivery which breaks projects down into discrete and manageable components that reduce the chances of a project spinning out of control.

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    If your small business is in the Napa Valley or anywhere in the San Francisco North Bay area and you require computer assistance, IT outsourcing, or advanced services from a Progent engineer, call 707-603-2323 or visit Contact Progent.

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