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Which ERP and MRP programs are supported by Progent?
Progent provides Enterprise Resource Planning and Manufacturing Resource Planning support for a variety of products including:
  • Microsoft Dynamics AX ERP Software (formerly Microsoft Axapta)
  • Microsoft Dynamics GP Business Accounting Software (formerly Microsoft Great Plains)
  • Microsoft Dynamics NAV Business Management Software (formerly Navision)
  • Microsoft Dynamics SL 6.5 Business Accounting Software (formerly Microsoft Solomon)
  • Microsoft Dynamics RMS)
  • Macola ERP by Exact Software
  • MAS 90 ERP by Best Software
  • QuickBooks Pro by Intuit
  • Infor CloudSuite Industrial (SyteLine) ERP (formerly SyteLine)

    Can Progent help us set up and maintain Cisco Unity Connection or Unity Express (CUE)?
    Cisco Unity Connection, a seamless expansion of Cisco Unified Communications Manager (CUCM), is a unified voice messaging system that promotes productive collaboration by offering a variety of alternatives for retrieving calls and messages within a framework that is easy to deploy and administer. Cisco Unity Connection lets you access and manage your voice messages from your Exchange inbox, browser, Cisco Jabber, a Cisco Unified IP endpoint, a smartphone, or a tablet. Unity Express (CUE), available in select Cisco ISR routers, provides affordable voicemail, unified messaging, IVR, and greeting functions for small to medium businesses (SMBs) and corporate satellite locations with as many as 500 workers. Progent's Cisco-qualified CCIE network consulting experts offer Unity Connection and Unity Express (CUE) configuration and technical support support to make sure your voice messaging solution gives you maximum competitive advantage.

    How can Progent help our company to use System Center 2016 to manage our hybrid cloud environment?
    Microsoft System Center 2016 delivers major improvements in the management of hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; unified management of heterogeneous networks that incorporate various Linux distributions, Microsoft Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for Apple iPhone and Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class online and onsite expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can assist organizations of any size to design and configure a new implementation of System Center 2016, extend or tune your current one, migrate efficiently from an earlier release of System Center, or debug your System Center environment.

    Can Progent help me maintain or upgrade my Exchange 2010 system?
    Improvements in Microsoft Exchange 2010 for digital voice messaging include voice-to-text conversion for rapidly scanning your stored messages rather than playing back each call, automatic attendants to greet callers and assist them to work through your voice messaging system, rules-based answering procedures to transfer or scan calls depending on Caller ID or contact information, and text messaging notifications concerning unanswered voice calls or messages. Although Exchange 2010 is still a poplar messaging platform, improved releases of Exchange Server have supplanted it. Progent's Microsoft Exchange 2010 consultants can help you to manage and troubleshoot your current Exchange 2010 deployment. Progent's Microsoft Exchange Server 2016 experts and Exchange Online cloud solutions consultants can also help you analyze the business advantages and engineering challenges of migrating to a current, edition Exchange Server.

    Does Progent offer support for Microsoft SQL Server 2012?
    Progent offers the expertise of certified SQL Server 2012 engineers as well as seasoned database application programmers, DBAs, project managers, network infrastructure architects, disaster recovery/business continuity specialists, and certified security professionals to assist you to manage your SQL Server 2012 solution and define an efficient and safe IT infrastructure that lets you realize the full strategic benefit of SQL Server 2012. Progent can also help you to upgrade to Microsoft SQL Server 2016 or transition to Microsoft SQL Server 2014 from SQL Server 2012.

    Can Progent provide the consultation of a CISA-certified cybersecurity auditor?
    The Certified Information Systems Auditor (CISA) accreditation is a prestigious qualification that indicates expertise in IS security audit and control. Accredited by ANSI, the CISA accreditation requires that candidates undergo an extensive test given by the ISACA professional association. Progent offers the services of a CISA-certified Cybersecurity audit professional trained to help businesses in the areas of information systems audit process, IT administration, network assets and infrastructure ROI, IT support, protection of data resources, and business continuity planning.

    How does Progent support the Microsoft Solutions Framework (MSF) process model?
    In conducting information technology projects for major businesses, Progent follows a phased approach based on agreed upon milestones in order to meet economic, scheduling, and technical goals while avoiding business disruption. Progent's methodology utilizes industry project management standards derived from the best practices incorporated in the Microsoft Solutions Framework (MSF) and includes needs definition, planning and architecture proposals, testing, required adjustments, and expert integration. All phases are documented to provide a detailed description of IT services delivered and to assist in ongoing network maintenance.

    What services are available from Progent for Microsoft Office Word and Office 365 Word?
    Progent's Office Word and Office 365 Word experts can provide a broad selection of affordable remote support services to help your organization to manage and troubleshoot your legacy Microsoft Word environment or assist you to upgrade to a current release of Microsoft Office Word. Support offered by Progent's Word experts include VBA software development, identifying and fixing compatibility issues between various releases of Word, integrating Office Word with different Microsoft Office apps like Excel and Outlook or with third-party data sources and plug-ins,network enhancements for dependable. reliable cloud access, security support, and smart phone synchronization, and online Microsoft Office Word and Office 365 Word training sessions customized for your special requirements.

    How can Progent help my company manage our Windows 8.1 devices?
    Progent's Microsoft-certified Windows 8.1 consulting experts can deliver a variety of technical services to help companies of any size to support, administer, and repair environments that include desktops, notebooks, tablets, or smartphones powered by Windows 8.1. Progent's consultants also offer Windows 10 planning and migration support.

    Can Progent help me manage and troubleshoot BlackBerry smartphones and BlackBerry Enterprise Server?
    Progent offers the expertise of RIM BlackBerry-qualified engineers who can help small organizations to plan, administer, and troubleshoot BlackBerry Enterprise Server and BlackBerry smartphones affordably and successfully, eliminating the requirement for an in-house BlackBerry specialist and reducing the cost and hassle of maintaining a mobile workgroup. Progent's BlackBerry specialists have in-depth experience cooperating with Progent's Microsoft-qualified experts, Cisco CCIE-certified engineers, and CISA and GIAC-certified security engineers. This breadth of expertise, combined with Progent's efficient online service delivery model, offers small businesses an efficient option for integrating BlackBerry devices and software seamlessly into their IT network.

    Can Progent help integrate and support Cisco unified communications and collaboration solutions?
    Progent can provide remote or on-premises help from a certified CCIE engineer to assist you to design, install, administer and repair unified communications networks built on Cisco Unified Communication technology in a local, cloud-based, or hybrid cloud environment. Progent's Cisco Unified Communications engineers have extensive backgrounds helping organizations of any size to build advanced collaboration ecosystems by delivering services such as Cisco Unified Communications Manager and CallManager system design and deployment, Voice over IP and video phones and soft phones configuration, and Cisco wireless IP phone deployment. Progent can assist you with Cisco's entire library of Unified Communications applications such as Cisco Jabber, WebEx, Unity Connection, Cisco Unified Contact Center, and Unified Mobility.

    How Can Progent Help with Windows Server 2008 R2?
    The complexity and integration demands of Microsoft Windows Server 2008 calls for an IT professional with practical experience and diverse knowledge in designing and deploying efficient end-to-end business information solutions. The experience of Progent's certified Windows Server 2008 experts, averaging over ten years of background supporting Microsoft-powered solutions, helps insure your success in supporting and managing your Windows Server 2008 R2 environment. Progent's Microsoft-certified Windows Server 2012 R2 support experts can also help you to evaluate the business value of migrating from Microsoft Windows 2008 to Windows Server 2012 R2 or later. If you are considering building a hybrid network model that combines local resources with public cloud services like those offered by Microsoft Azure, Progent can provide Windows Server 2016 hybrid integration.

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    If your small business is in Palo Alto or anywhere in the area and you are in need of technical assistance, information technology outsourcing, or high-level expertise from a Microsoft or Cisco certified professional, call 650-543-0400 or visit Contact Progent.

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