Onsite Service Available in Palo Alto, Redwood City, Menlo Park, East Palo Alto, Atherton





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My business application needs 24x7 support. Can Progent help?
Progent's low-priced extended hours remote support program offers clients 24x7 access to online technical support from Progent's Technical Response Center. Support services offered beyond standard work hours include fixing issues with Windows server products, Windows desktop troubleshooting, help with MS Office applications, system backup and restore, and fundamental routing and switching help for Cisco networking products.

How can Progent help us protect ourselves against Ransomware?
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief discussion with a Progent backup/recovery expert. The interview is intended to help evaluate your organization's ability to block or recover quickly after a ransomware incident. Progent will work with you personally to collect information about your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective AV and backup environment that aligns with your company's requirements. For more information, see The ProSight Ransomware Preparedness Report.

What online services are available for maintaining Cisco routers?
Among the popular online Cisco router consulting services available from Progent include configuring hostname, DHCP, routing maps, NTP, security logon banner and user accounts; setting up iBGP and HSRP, aggregation, static or BGP to EIGRP redistribution, and ECN gateways; reviewing BGP peering arrangements, routing maps, line settings and BGP peering arrangements; updating router's IOS image; configuring and testing failover; resolving VPN tunnel problems; creating a network diagram and documenting configuration; plus security and redundancy planning.

Does Progent support Juniper and NetScreen Products?
Progent's Juniper-authorized network engineers can assist you to design and implement Juniper Firewall/VPN technology, optimize and troubleshoot your infrastructure, and upgrade smoothly from discontinued devices to the latest releases. Progent's Junos OS engineers offer support for Juniper's premiere network operating system to help you to simplify the administration and improve the protection of your Juniper VPN devices and firewalls. Progent also has extensive background maintaining Juniper's NetScreen OS and ScreenOS software platforms and can help organizations maintain environments that incorporate a mix of Juniper's OS platforms.

How can I find out more about the benefits of Progent's IT outsourcing and co-sourcing services?
Progent has created an IT outsourcing white paper that describes the advantages businesses of any size can gain by outsourcing or co-sourcing network support and other information technology services. Progent has also produced IT Outsourcing fact sheets for several service offerings targeted for small and mid-sized organizations.

Can Progent help us design and integrate a Barracuda Backup solution?
Barracuda Backup is an affordable, subscription backup and disaster recovery service for small and mid-size businesses. A Barracuda Backup deployment can incorporate a custom-designed physical appliance built by Barracuda or a virtual appliance with similar features but which utilizes your own storage infrastructure. Barracuda Backup safeguards vital business data produced locally, at one or multiple remote sites, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any site with a physical or virtual Barracuda appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants offer a broad range of consulting services to assist your business to plan, configure, manage and troubleshoot a backup and disaster recovery solution built on Barracuda Backup. For more information, visit Barracuda Backup and disaster recovery consultants.

Can Progent help us to deploy System Center 2016 Virtual Machine Manager to manage our hybrid cloud network?
System Center 2016 Virtual Machine Manager is part of Microsoft's System Center 2016 family of IT infrastructure monitoring and management tools and is designed to provide a unified solution for deploying and managing virtualized datacenters across hybrid environments that can incorporate private clouds and Microsoft Azure services. Progent's SCVMM 2016 consultants can assist businesses of any size with all facets of designing, implementing, and maintaining a SCVMM 2016 ecosystem. Progent can review your virtualization architecture, help you upgrade smoothly from legacy versions of VMM, design workflows for building and deploying virtual machines and VM hosts, design high-availability compute and storage clusters, connect your private cloud infrastructure with public clouds, configure virtual switches, develop and refine PowerShell scripts, and help you evaluate the potential advantages of new capabilities such as Storage Spaces Direct and Host Guardian Service. Progent's virtualization professionals offer advanced Hyper-V consulting and VMware ESXi expertise.

What types of organizations can Progent help?
Progent offers IT outsourcing, cloud integration plus PC and mobile device help for small and midsize businesses, affordable remote IT consulting for local governments and schools, plus branch office support and disaster recovery solution design for large corporations. Progent's small company customers usually cannot justify the hassle and expense required to maintain a full-time IT management team and rely on Progent for as-needed guidance, integration and remediation. SMBs find it cost effective to use Progent's remote expertise on an occasional basis for jobs like Microsoft Windows Server deployment, Exchange Server migration, network hardware upgrades, datacenter moves, cloud integration, or Call Center services. For advanced disaster recovery/business continuity(DR/BC) solutions, Progent can provide immediate remote or on-premises access to a Cisco-certified CCIE network consulting specialist, a VMware VCDX-certified Site Recovery Manager (SRM) consultant expert, or a NetApp MetroCluster and FlexPod consultant. Progent's CISA and GIAC-certified information assurance consultants offer an array of security and compliance assessment packages designed for networks of all types and sizes.

How Can Progent Help with Windows Server 2008 R2?
Progentís Microsoft-qualified Windows Server engineers can help you to migrate smoothly to Microsoft Windows Server 2008 R2 and can maximize the advantages of Windows Server 2008 by delivering IT support such as system planning, software and hardware deployment, Hyper-V virtualization, clustering set up, disaster recovery process planning, security policy and enforcement, economical and safe remote access, webinar training, and remote consulting service and troubleshooting.

Can Progent provide certified expertise for information assurance and SIEM solutions?
Global Information Assurance Certification was established in 1999 to certify the skill of computer security professionals. GIAC accreditations are acknowledged by companies and institutions throughout the world including and the United States NSA. Progent's GIAC-certified information assurance consultants can provide support for any of the security capabilities addressed under GIAC certification such as auditing infrastructure vulnerability, incident management and response, traffic analysis, web-based application security and SIEM solutions for compliance with regulatory mandates for promptly reporting security incidents.



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If your small business is in Palo Alto or anywhere in the area and you are in need of technical help, information technology outsourcing, or advanced services from a certified Progent engineer, call 650-543-0400 or visit Contact Progent.
















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