Onsite Service Available in Palo Alto, Redwood City, Menlo Park, East Palo Alto, Atherton

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Can Progent help integrate a business intelligence (BI) reporting solution that consolidates all our vital data?
Progentís business information reporting experts offer remote and onsite consulting to assist you with any facet of business intelligence reporting ranging from debugging or modernizing reports to designing and implementing a comprehensive BI environment. Progent's management reporting experts can help you to support your current BI environment, assist you to migrate databases and applications from a discontinued reporting product to a current solution, and deliver custom remote training to meet your individual requirements. Progentís business reporting professionals can provide experience in all popular BI reporting and visualization tools such as the SQL Server BI stack (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel BI add-ins such as Power Pivot, Power Query and Power View, and Report Builder.

Does Progent Offer Business Continuity Planning Services?
Progent can provide advanced remote expertise for business continuity planning, validation, and education to assist your company to prepare for possible disasters, minimize service disruption for your most critical network operations, avoid lost information, and comply with examiners' letters and contractual obligations. Progent's business continuity consultants can team with your management and network administration staff to provide risk and business impact evaluation, define dependencies, identify human and physical resources required to operate your organization, determine key IT services and define allowable restoration times, qualify colocation sites, configure secure remote connectivity for crucial employees, implement emergency notification mechanisms and assign duties for staff, write a complete recovery plan, and provide training for key people to carry the business continuity solution. Progent's Windows Server 2016 disaster recovery/business continuity experts can show you how to design and build an affordable disaster recovery solution for hybrid cloud deployments utilizing failover cluster technology proven in Microsoft's massive Azure public cloud.

Where can I review testimonials from Progent's customers?
Progent has delivered remote or on-premises network consulting service to companies in each state in the U.S. Many of these customers have expressed their high regard for Progent in the form of testimonials to the excellence of Progent's support staff. Check out Progent's customer testimonials to see what people say about the quality of Progent's consulting services.

Does Progent offer support for Exchange Server 2016 Database Availability Groups (DAGs)?
Microsoft Exchange 2016 improves the speed and streamlines the implementation of DAGs, which offer an automatic failover cluster for high availability. Database Availability Groups in Microsoft Exchange 2016 Server lower failover delay by as much as one third compared to Exchange 2013. Additional enhancements include configuration defaults that enforce leading practices for fault tolerance. Progent's certified Exchange experts can provide DAG consulting services to help you to plan, deploy and maintain a DAG environment the provides world-class protection for your Exchange mailbox servers.

Does Progent support Microsoft and Cisco technology exclusively?
Progent's concentration is Microsoft software and Cisco networking products, but Progent has deep experience in the creation, installation, and integration of cohesive networks that incorporate technology from a variety of popular vendors. Support services available from Progent include Mac OS X and iPad consulting, Linux support, Sun expertise, iPhone and iPad integration, Android smartphone integration, RIM BlackBerry management and integration, Citrix consulting, plus technical services for Computer Associates, HP/Compaq, Dell Computers, IBM, Symantec, Trend Micro, VERITAS, and WatchGuard.

Can Progent help me upgrade my Wi-Fi network with Cisco's Aironet 802.11ac access points?
Progent's Cisco-certified consultants can assist you to migrate to Aironet access points and Cisco wireless controllers that comply with the recently approved IEEE 802.11ac Wi-Fi standard, making it possible to get three times the performance for your wireless LAN while increasing the coverage.

Does Progent provide consulting services for Microsoft Small Business Server?
Although the Small Business Server (SBS) product line is no longer available, this software package remains in wide use. Progent provides a range of Microsoft Small Business Server consulting services for all releases of the platform. In addition, Progent's Windows Server Essentials consulting experts can assist your business to assess the possible benefits of moving from an on-premises datacenter powered by SBS 2011 or earlier to a more cloud-centric network by carrying out a migration to Windows Server Essentials and to Microsoft's cloud-based application suite. Whether your servers and applications are hosted on a local datacenter, in the Microsoft Cloud, or across a combination of of both, Progent offers full-service consulting, troubleshooting, and application development services for Microsoft's core business products including Windows Server, Exchange Server, SharePoint Server, and SQL Server.

How can Progent help us with SQL Server 2016?
SQL Server 2016 offers major improvements in speed, capacity, data security, high-availability, mobile computing integration, plus built-in business intelligence. Innovations include PolyBase for processing structured and unstructured files simultaneously for big data applications, Hadoop integration, Dynamic Data Masking, Mobile Report Publisher, and centralized control over local and cloud-based operations and services. Progent's Microsoft certified SQL Server 2016 consultants offer online and onsite expertise to assist organizations of all sizes to plan, implement, administer or debug any edition of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with all key Microsoft platforms including Windows Server, Exchange, SharePoint Server, Dynamics ERP, Lync or Skype for Business, and System Center Operations Manager (SCOM).

Why does Progent often recommend upgrading to Microsoft Windows Server 2012 R2?
Windows Server 2012 R2 represents a major step forward in making information systems more secure and fault tolerant, simpler to virtualize and administer, faster, and able to offer an improved platform for web hosting and development. Progent's Microsoft-certified Windows 2012 R2 consultants can help your business benefit fully from the improvements incorporated into Windows Server 2012 R2 by providing Microsoft-certified consulting, tech support, education, staffing, monitoring, and security services.

Can Progent help me replace my old voice mail system with Exchange 2010?
Enhancements in Microsoft Exchange 2010 for digital telephony include voice-to-character preview for quickly scanning your messages rather than playing back each call, digital attendants to greet callers and help them to navigate your voice mail menus, programmable call answering procedures to route or filter calls based on ID or contact data, and text messaging notifications concerning missed voice calls or voice mail. Progent's Exchange Server 2010 professionals can help your company to analyze the strategic benefits and engineering challenges of replacing your existing PBX solution with a telephony system powered by Microsoft Exchange Server 2010, plan and deploy Microsoft Exchange 2010 with unified messaging capability, and deliver ongoing remote technical help and maintenance services to speed up your ROI for implementing Microsoft Exchange 2010's voice messaging solution.

What are the advantages of being a Microsoft Gold Certified Partner?
Because Progent is a Microsoft Gold Certified Partner, each Progent MCSE support specialist and network consultant has access to the technical and training resources needed to deliver the best network support available. Progent has world-class expertise in the design, deployment and troubleshooting of Microsoft-based business solutions. Progent's Microsoft-certified IT support professionals offer Active Directory expertise, MS Exchange 2016 upgrade support, Microsoft Exchange Server 2013 integration, Exchange 2010 Server management, Exchange 2003 troubleshooting, Windows Server 2016 hybrid solutions, Windows Server 2012 R2 configuration, Microsoft Windows Server 2008 migration help, plus Windows 10 planning and migration support, Windows 8.1 configuration and support, Windows 7 support, Microsoft Office technical support and training, and Microsoft Dynamics GP development.

What are the advantages of Progent's model for remote support?
Many computer system issues can be resolved quickly by Progent's team of remote support experts. This eliminates lost productivity which can be caused by waiting for an on-site engineer to show up in person. In addition, many independent consultants and network service firms demand minimum on-site billing that can convert a 10-minute problem into a 2-hour expense. Progentís practice of charging by the minute and billing exclusively for support that is performed permits Progentís remote service experts to solve hundreds of minor issues daily at the lowest possible cost. In addition, the security of knowing there is ready access to Progent's large group of IT consultants opens the gates to a new realm of powerful network solutions that many small companies would otherwise rule out for fear of having insufficient support resources.

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If your small business is in Palo Alto or anywhere in the area and you need computer support, IT outsourcing, or high-level expertise from a certified Progent engineer, call 650-543-0400 or visit Contact Progent.

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