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What are the benefits of Progent's documentation of support services?
The historical service reports created for your organization by Progent helps you avoid becoming dependent on an individual consultant. Progent's detailed documentation of billed services makes it possible for one Progent consultant to take up where another ended while eliminating time spent becoming up to speed with your IT environment. in-depth service documentation also give your in-house IT organization a greater appreciation of key technical issues concerning your computer system and provide knowledge about ways to anticipate and fix network trouble in the future. For these reasons, Progent's service reporting is an important aspect of Progent's policy of knowledge transfer. Another benefit of Progent's service reporting is that your small business can more efficiently build up, an internal IT support team if and when it becomes necessary to do so, or you can move to a different consulting company if you become displeased with Progent's service.

How can Progent help my business get the most benefit from Microsoft System Center Operations Manager?
Configuring System Center Operations Manager can be complex. With more than 10 years of experience with SCOM and its antecedents, Progent's consultants can help to you choose the right Microsoft Operations Manager components, set up and integrate Operations Manager, and develop custom rules, scripts, reports and alerts for your network environment. Progent can also document Operations Manager's network monitoring policies and procedures.

You can outsource SCOM problem resolution to Progent's Microsoft Gold-certified consultants. With years of network support experience, these service professionals can also act efficiently to the monitoring data generated by System Center Operations Manager to keep vital servers running smoothly. By inspecting trend reports and responding efficiently to alarms, Progent can eliminate emerging problems before they cause network failure or fix critical problems as soon as they manifest themselves. In most cases, Progent can fix problems remotely, saving time and money. For severe problems requiring in-person service, Progent can quickly dispatch a field engineer to the location of any small business in the San Francisco Bay Area and to most zips in the U.S.

Does Progent support Cisco's legacy firewalls as well as next-generation ASA firewalls with Firepower Services?
The latest generation of ASA 5500-X Family Next-Generation Firewalls with Firepower Services offer substantially more bang for the buck than Cisco's legacy PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX 500 security appliances for all new installations. Progent's Cisco-certified CCIE network experts can help you to manage your existing PIX or Cisco ASA 5500 firewalls or migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent's consultants can provide online and on-premises support for ASA 5500-X firewalls with Firepower Services and can help you to design, integrate, tune, administer and troubleshoot firewall solutions built on Cisco ASA 5500-X firewalls with Firepower Services.

How can Progent help my Linux developers?
If you are creating UNIX or Linux applications on a system that includes Windows-based servers, desktops and applications, Progent offers IT outsourcing services that keep your business network productive while freeing you to concentrate on your field of high-value expertise. By taking advantage of automated server monitoring and offering remote and on-site support when you need it, Progent delivers Linux and UNIX developer support that represents an economical way to maintain an IT network that features top-level availability, security and performance.

How can I find out more about the benefits of Progent's IT outsourcing and co-sourcing services?
Progent has created an IT outsourcing white paper that summarizes the benefits businesses of any size can derive by outsourcing or co-sourcing network consulting and other computer services. Progent has also created IT Outsourcing datasheets for several support packages designed for small and mid-sized companies.

How Can Progent help us integrate NetApp's MetroCluster zero-data-loss disaster recovery platform?
NetApp MetroCluster is a disaster recovery platform that uses array-based storage clustering with synchronous replication to deliver fast, zero data loss disaster recovery between datacenters located as far as 185 miles apart. Progent can provide the skills of a certified NetApp MetroCluster consultant who can help you to design, configure, administer, upgrade, test and troubleshoot a disaster recovery solution based on NetApp MetroCluster. Progent can help you to choose a topology for your MetroCluster environment that meets your technical requirements and IT budget. Progent can ensure you adhere to best practices for installing your MetroCluster environment by providing help with procedures such as assigning disk pools and shelf IDs, determining plexes layout, setting up FlexVol volumes, setting up Data ONTAP configuration replication service, installing switches, designing a tiebreaker mechanism, designing a TCP/IP configuration replication network between your peered clusters, and testing your MetroCluster disaster recovery system to prove adherence with information assurance standards and regulatory mandates.

Can Progent help my company migrate to Windows 10?
Progent's Microsoft-certified Windows 10 planning and migration experts can assist organizations of any size to evaluate Windows 10 or to upgrade to Windows 10 from an earlier release of Microsoft Windows. Remote and onsite evaluation and upgrade support for Windows 10 available from Progent's consultants include ROI analysis, project supervision, compatibility testing, pilot systems, virtualization architecture, Cloud solutions, mobile device management and synchronization, telecommuter connectivity, security and compliance, automated deployment and administration, network optimization, wired/wireless convergence, disaster recovery planning, webinar training for network management personnel and users, and ongoing consulting support.

What are the advantages of being a Microsoft Gold Certified Partner?
Because Progent is a Microsoft Gold Partner, each Progent MCSE support expert and computer consultant has access to the technical and educational resources necessary to offer the best computer help available. Progent delivers world-class expertise in the architecture, deployment and maintenance of Microsoft-based business solutions. Progent's Microsoft-certified IT support professionals offer Active Directory consulting, Microsoft Exchange 2016 Server migration, Exchange Server 2013 integration, Microsoft Exchange 2010 Server support, Microsoft Exchange 2003 upgrade help, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 configuration, Windows Server 2008 R2 consulting, plus Windows 10 migration assistance, Microsoft Windows 8.1 technical support, Microsoft Windows 7 technical support, Microsoft Office and Office 365 development and training, and Microsoft Dynamics GP development.

Can Progent help Us Use Cisco CUBE technology to Set Up SIP PSTN trunks?
Progent's Cisco-certified SIP trunk experts and CUBE integration experts can assist organizations of any size to plan, deploy, maintain, troubleshoot and enhance Cisco's SIP infrastructure solutions and Cisco's CUBE (Cisco Unified Border Element)-connected IP PSTN trunks. Progent can provide affordable remote or onsite expertise to help companies to migrate efficiently to a modern communications ecosystem that offers fast ROI. Progent's Gold-certified Microsoft unified communications experts can help you to configure interfaces between Cisco's CUBE SBC and Microsoft's rich media platforms like Skype for Business or Lync for connectivity to a SIP-based IP PSTN trunk.

Does Progent Offer MySQL Application Programming and DBA Services?
Progent offers consulting from an experienced MySQL database administrator, programmer, or data architect to help you to plan, implement, and manage database solutions powered by MySQL. Progent's consultants can also help you integrate MySQL Cluster with Windows 2008 R2 Server Failover Clustering (WSFC) for world-class fault tolerance and performance.

Can Progent help my business migrate from Windows Server 2000 or Windows Server 2003?
Progent can show you how to create, rationalize and implement a project to move to Windows Server 2012 R2 from a Windows Server 2003 or Microsoft Windows 2000 Server environment. Progent's Microsoft Gold-certified consultants can also provide affordable and effective remote consulting services and technical support so you can maintain 2012 installations. Progent can assist you to determine the strategic value of migrating from earlier versions of Microsoft Windows Server and can adhere to industry best practices to ensure a smooth transition to 2012 R2.

Why does Progent often recommend upgrading to Microsoft Windows Server 2012 R2?
Windows Server 2012 R2 represents an important step forward in making IT networks more secure and available, easier to virtualize and manage, higher performing, and able to offer a better environment for web hosting and development. Progent's Microsoft-certified Windows Server 2012 R2 support experts can assist your company benefit fully from the improvements built into Windows Server 2012 R2 by providing certified consulting, tech support, education, staffing, network monitoring, and security engineering expertise.

Does Progent offer consulting help for server clustering with Windows Server?
Progent offers Microsoft Windows Server 2012 R2 server clustering migration support, Microsoft Windows Server 2008 R2 failover clustering support services, and Microsoft Windows 2003 Cluster Server consulting to enable your business design clustered server environments that can provide ultra-high availability, even for normal maintenance operations. This non-stop capability is possible because a single server in a cluster can be brought off-line for servicing without impacting workers. Server clustering also enables IT staff to install critical security enhancements during regular working hours without impacting user productivity.

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If your small business is in Palo Alto or anywhere in the area and you are looking for technical assistance, information technology outsourcing, or high-level expertise from a certified Progent professional, call 650-543-0400 or visit Contact Progent.

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