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Can Progent assist my business to migrate to 64-bit computing?
Progentís 64-bit migration specialists can assist you to enhance your application servers and workstations affordably from 32 bits to 64 bits. Progent can assist you to calculate the costs and benefits of migrating to 64-bit computing, plan a cost-effective migration process that reduces business disruptions, and offer timely online support to assist your company to configure 64-bit software and application software on your current computers. Progent's Microsoft Gold qualified computing consultants can assist you to integrate the 64-bit versions of Microsoft platforms like Windows Server 2008, SQL Server, Windows 7, and Microsoft Office Excel.

Can Progent help us select an Internet connectivity solutiuon that makes sense for our business?
Progent can provide the affordable support of online Internet connectivity experts to assist your company to evaluate or enhance your Internet services so your Internet access solution aligns with your business needs. Support services available from Progent's engineers include evaluation of your current bandwidth utilization, carrier and service plan comparison and selection, network provisioning, and overseeing a seamless switchover to a new carrier and/or service plan. Provisioning can include optimizing current routers and switches and deploying new ones, setting up firewalls, and designing dependable Border Gateway Protocol architectures. Progent's ISP, telecommunication carrier and data center vendor relationships includes AT&T, Cable & Wireless, Cogent Communications, Covad, EarthLink, Global Crossing, Level 3 Communications, Qwest Communications, Savvis, Sprint, TW Telecom, Verio, and XO Communications.

How can Progent help businesses create wireless solutions?
Progent's wireless solutions consultants offer wide-ranging expertise in the implementation and support of wireless information technology and can help your IT team to design, install, manage and troubleshoot wireless ecosystems that are secure, robust, expandable, easy to manage and use, able to support your vital applications, and transparently integrated into hybrid cloud networks. Remote and on-premises support available from Progent cover a variety of wireless technologies and include smartphone and tablet integration, Wi-Fi infrastructure planning and deployment, Wi-Fi site surveys, Cisco wireless IP phone configuration and troubleshooting, and building-to-building wireless connections.

Can Progent help us deploy System Center Data Protection Manager for automated backup?
Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) offers small and mid-size organizations automatic backup and easy recovery capabilities for Microsoft environment. SCDPM 2016 delivers application-aware protection for critical workloads such as Microsoft SQL Server, Exchange and SharePoint Server, protects Windows and Linux VMs, works with virtual machines hosted by Windows Hyper-V as well as VMware, and can use Azure for convenient cloud-based backup and recovery. Progent's Microsoft certified DPM 2016 consultants can assist you to design, implement, manage, and troubleshoot a multi-site backup/restore system built around System Center 2016 Data Protection Manager. Progent can assist you to upgrade from a previous version of Data Protection Manager or from an outdated solution, and Progent can optimize your SCDPM 2016 ecosystem for on local, colocated, cloud-based or hybrid deployments. Progent can provide remote or onsite support and can provide occasional guidance to resolve technical bottlenecks or provide comprehensive project management support to make sure you complete your Data Protection Manager 2016 initiative on time and on budget.

Can Progent provide help with Microsoft Access software development?
Progent's Microsoft Office Access consulting experts offer economical remote support for all editions of Microsoft Office Access including desktop and browser-based versions and can provide advanced assistance for Access application programming, database conversion, performance tuning, report design, and maintenance. Progent also can provide custom online classes for Access application development and DBA services.

Can Progent help me upgrade my Wi-Fi network with Cisco's Aironet 802.11ac access points?
Progent's Cisco-certified wireless consultants can assist your business to upgrade to Aironet access points and Cisco wireless controllers that are compatible with the recently approved IEEE 802.11ac Wi-Fi standard, making it possible to triple the speed for your wireless network while extending the signal coverage.

Can Progent help me integrate my Mac workstations with Exchange-based email?
Progent's Apple specialists and Microsoft-certified experts can help you install Microsoft Outlook:Mac 2011 or Entourage:Mac and Microsoft Exchange Server so your Apple Macintosh users are able to work closely with teammates who run Microsoft Outlook. With Microsoft Exchange and Outlook 2011 or Entourage, Exchange and Apple Macintosh software can coexist, allowing Mac users to receive and transmit email, search the GAL, import addresses, synchronize appointments, and alert fellow workers to meetings via your Exchange account. Progent's Outlook:Mac 2011 and Entourage:Mac specialists can make sure that your Exchange Server is appropriately configured and that LDAP and Outlook Web connectivity are enabled. Progent also can provide customized online education for Outlook:Mac 2011 and Entourage.

Does Progent offer consulting services for Windows Server Essentials?
Windows Server 2012 R2 Essentials is a value-priced, entry-level operating system that allows small businesses to transition from the older physical in-house datacenter to the new hybrid networking paradigm that includes both local and virtualized cloud-based resources. Progent's certified Windows Server 2012 R2 Essentials consultants offer cost-effective online consulting and technical support for Microsoft Windows Server 2012 R2 Essentials. Progent can assist you to evaluate the possible productivity and cost benefits of migrating to Essentials and adopting a hybrid on-premises/cloud-based design for your computing ecosystem. Progent can provide full-service project management to help you plan and execute an efficient move to Windows Server 2012 R2 Essentials, Microsoft Office 365, and other Microsoft Online applications and services. Progent can also provide continuing consulting help, troubleshooting, and training.

Does Progent offer support for Microsoft Dynamics GP 2015 R2?
Dynamics GP 2015 R2 introduces a new design that enhances cloud readiness, works with popular smart phones and tablets, permits single login with Microsoft Azure Active Directory, and strengthens security and compliance. Progent's experienced Microsoft Dynamics GP 2015 R2 consultants and developers offer the depth and breadth of technical skills and hands-on experience to resolve the critical IT and business issues associated with upgrading to Microsoft Dynamics GP 2015 R2 and can assist your organization to carry out an efficient migration that will optimize the business value of your investment in this powerful product.

What is Progent's response time for providing online technical support?
Progent's Technical Response Center (TRC) is dedicated to delivering the highest level of remote computer support services available for emergency and non-critical issues. For urgent issues that impact multiple users, key individuals, or a mission-critical program, the Technical Response Center will engage within an hour. For standard issues, the TRC will in two hours or less. Regardless of criticality, your trouble ticket will be generated promptly and correctly, You will be sent an acknowledgement from the trouble ticket system, and the TRC will check with you on every corrected problem to verify you are satisfied with the outcome and ready to close the trouble ticket. Learn more details concerning Progent's TRC Customer Commitment.

Can Progent help us deploy VMware Site Recovery Manager for disaster recovery preparedness?
VMware's Site Recovery Manager is a component of VMware vCenter that allows you to define, automate and verify a consistent workflow for restoring services quickly following an outage. SRM provides centrally controlled and automated disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. SRM also supports transparent testing for site recovery, updates and patches and can produce audit reports to verify full service restoration, validate SLAs and demonstrate compliance. Progent offers the support of a VCDX certified VMware SRM and VMware NSX consulting expert to help you to design, configure, test and manage a DR solution powered by VMware SRM.



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If your small business is in Palo Alto or anywhere in the area and you need computer assistance, information technology outsourcing, or high-level expertise from a Progent consultant, call 650-543-0400 or visit Contact Progent.
















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