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How can Progent help my company upgrade to Windows 8.1?
Progent's Microsoft certified Windows 8.1 upgrade consultants can help you to evaluate Windows 8.1 to verify application compatibility and to check its performance and stability running in your environment. Progent can also show you how to evaluate the likely business benefits of adopting Windows 8.1. If Microsoft Windows 8.1 fits your business, Progent can assist you to plan and implement a non-disruptive migration to Microsoft Windows 8.1 from a previous version of Windows. Progent's consultants also offer Windows 10 planning and migration support.

What services are available from Progent for Microsoft Office Word and Office 365 Word?
Progent's Office Word and Office 365 Word experts offer a broad selection of affordable remote consulting services to assist your organization to manage and troubleshoot your legacy Microsoft Word solution or help you to migrate to a current version of Microsoft Office Word. Services offered by Progent's experts include VBA programming, identifying and resolving compatibility issues between different releases of Word, interfacing Office Word with different Microsoft Office applications like Excel and Outlook or with 3rd-party data sources and add-ons,network optimization for dependable. reliable cloud connectivity, security and compliance consulting, and smart phone and tablet synchronization, and online Office Word training sessions customized for your special requirements.

Can Progent help set up secure and fault-tolerant email?
Progent can give small businesses affordable access to an engineer with experience in Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 Database Availability Group design, Exchange 2010 design, Windows Server 2012 R2 virtual networking consulting, Windows 2008 clustering support, and Data Protection Manager configuration to help you create a high-availability email environment that supports local workers, branch offices, at-home employees, and mobile workers. Progent's Email Guard is a spam filtering service that intercepts spam and email-based viruses and features cloud-based recovery via spooling. Progent's CISSP and CISM-certified security professionals can assist your enterprise to create infrastructure, security policies, and processes that maximize messaging protection.

How can Progent's consultants help with Microsoft SQL Server?
Progent's certified SQL Server experts, database application programmers, database administration experts, project management consultants, Cisco CCIE-certified network architects, business continuity planning specialists, and certified network security consultants can assist you to maintain and enhance your SQL Server environment, create or update database software, assess the likely business benefits of moving to SQL Server 2016 or transitioning to Microsoft SQL Server 2014 from an earlier version of SQL Server or from a legacy RDBMS system, set up test systems at your site or at Progent's lab, plan and execute an efficient transition to SQL Server, and configure an efficient and safe network infrastructure that helps you realize the full business benefit of Microsoft SQL Server.

Can Progent help set up pilot systems to help our company test new technology?
Progent's Test and Training Lab at the QTS (formerly Herakles) Data Center in Sacramento, California includes a variety of dedicated computers and network support equipment intended to be utilized online or on premises to facilitate piloting, assessments, performance modeling, troubleshooting, disaster recovery planning, education, and other reasons to help Progent's clients succeed with major IT initiatives.

Can Progent help us integrate and troubleshoot our Cisco VoIP phones and IP video phones?
Progent's Cisco IP phone and video IP phone consultants can help you to integrate, maintain, and troubleshoot Cisco VoIP phones, video IP phones and wireless IP phones. Progent offers expertise for all versions of Cisco's IP phones from legacy Voice over IP devices to the newest media phones. Progent's consultants can also help your organization to integrate your VoIP phones and video IP phones with Unified CM, formerly known as CallManager, or with Cisco Unified Communications Manager Express to create a an advanced IP-PBX environment for unified messaging and company-wide collaboration. Progent can also assist you to install Unified CM apps like Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (UCCE) for creating an advanced customer contact center. Progent can provide expertise with any facet of Cisco IP Phone integration including designing dial plans, resolving IP phone registration issues, integrating SIP PSTN trunks and CUBE session border controllers, deploying ISR G2 routers with CUBE VoIP networking capability, and creating UCS server failover and Cisco SRST solutions for survivability.

Can Progent help us configure and troubleshoot Cisco Unified Communications Manager (CUCM) or CallManager?
Cisco Unified Communications Manager (CUCM), formerly branded CallManager, acts as the foundation of Cisco's collaboration platform. Cisco Unified CM and Unified Communications Manager Express offer a borderless IP-PBX by integrating closely with applications such as Cisco Unified CM IM and Presence Service, Cisco Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for building an advanced customer contact center. Progent's CCIE-certified CUCM experts can help with any facet of Unified Communications Manager setup and troubleshooting in areas such as integrating Cisco Voice over IP phones and desktop video phones, reviewing dial plans, setting up SIP trunks and CUBE session border controllers, installing ISR routers with CUBE support, designing UCS server clustering solutions for survivability, and integration with Exchange Server and Skype for Business.

Can Progent help with Citrix XenServer virtualization technology?
Progent's Citrix certified XenServer engineers can help you to understand the business benefits of XenServer and additional Citrix products, and can assist your IT organization to plan, test, implement, troubleshoot, and maintain a Citrix XenServer solution. Progent can also analyze your existing XenServer environment and help you to enhance consolidation, responsiveness, security and compliance, uptime, and recoverability.

Can Progent help us move our data center to a colocation facility?
There are several hundred enterprise-class Internet Data Centers in the San Francisco Bay Area and major cities throughout the United States, and Progent's Internet data center consulting experts can improve your network's redundancy and performance by helping you select a colocation site that meets the specific needs of your organization including geographic location, size, connectivity, affordability, and extra additional features and services. Progentís data center support services are designed for businesses with hardware housed at collocation hosting sites and in need of timely in-person assistance at the co-location facility as well as remote help from Microsoft and Cisco qualified experts. Progent provides a variety of colo center support services such as system topology analysis, Windows and Linux server installation and maintenance, troubleshooting for server and telecommunications infrastructure, development and installation of non-stop configurations, defining and deploying layered security defenses, firewall configuration and troubleshooting, configuring load balancing environments, and planning fault tolerant server cluster configurations.

What services are offered by Progent for migrating to Exchange 2016?
Progent's certified MS Exchange Server 2016 migration consultants can assist you in all facets of your upgrade to Microsoft Exchange Server 2016 such as planning high availability system topology for an on-premises, cloud-based or hybrid environment; CAL licensing requirements for Exchange 2016 and Windows Server 2012 R2; migrating mailboxes; Hyper-V design; determining storage capacity required for your virtual machines (VMs), mailbox databases and log files; configuring hardware load balancing for high-availability client access services; planning, building and testing Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; updating your firewall; resolving SSL issues; performing client integration with Office desktop or Office 365; and configuring Outlook on the web (formerly Outlook Web App).

What Microsoft financial reporting applications can Progent help customize?
Progent's Experts Team offers in-depth consulting know-how in crucial application areas, allowing you to develop fast, affordable and effective IT solutions that align with the unique needs of your organization. Progent's software application developers can assist your company to customize Microsoft's major eCommerce-capable offerings such as:

  • Microsoft Dynamics AX Enterprise Resource Planning Software (formerly Axapta)
  • Microsoft Dynamics GP Business Accounting Software (formerly Great Plains)
  • Microsoft Dynamics NAV Business Management Software (formerly Navision)
  • Microsoft Dynamics SL Business Accounting Software (formerly Microsoft Solomon)
  • Microsoft Dynamics RMS

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    If your small business is in Palo Alto or anywhere in the area and you need technical help, IT outsourcing, or top-level services from a certified Progent engineer, call 650-543-0400 or visit Contact Progent.

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