Progent also offers itemized documentation for all services performed. These in-depth service reports provide your internal IT staff a concise and useful history of important technical issues surrounding your network and can shed light on how to prepare for and resolve problems in the future.

How can Progent help my business maximize the benefits of Microsoft Customer Relations Management (CRM) software?
Progent can configure an efficient server and communications infrastructure, including off-site and wireless access, to optimize the impact of Microsoft Dynamics CRM, and Progent's Experts Team can provide your San Francisco Bay Area company with an expert consultant who can help you interface Microsoft CRM with your sales or customer service data. Progent can provide experts for other sales automation technologies to keep your business in front of the competition.

How can Progent help my business with a complex Active Directory deployment?
Progent's Active Directory support services include certified expertise in architecting, configuring and troubleshooting complex Active Directory (AD) installations. Progent's Microsoft-certified technical staff have extensive experience troubleshooting tough Active Directory issues such as replication bugs, multi-domain partition configurations, corrupted AD objects, clean-up of legacy beta software configuration objects in live AD environment, and fixing of failed installations of AD and AD-integrated programs. Progent is also skilled in applying “expert only” AD utilities such as ADSIEDIT, NTDSUTIL, DCDIAG and NETDIAG.

What are the benefits of Progent's documentation of support services?
The accumulated service reports compiled for your organization by Progent keeps you from becoming overly reliant on a freelance consultant. Progent's comprehensive documentation of billed services enables one Progent consultant to carry on where another ended while eliminating time spent becoming up to speed with your IT environment. in-depth service reporting also offer your in-house IT organization a better understanding of important technical issues involving your computer system and offer knowledge about how to predict and fix problems in the future. For these reasons, Progent's service reporting is an important aspect of Progent's policy of knowledge transfer. Another advantage of Progent's service documentation is that your organization can more efficiently create, an in-house IT service team if and when it becomes economical to do so, or you can move to another consulting company if you become dissatisfied with Progent's service.

How can Progent help large enterprises?
Progent's technical team members can help large enterprises design, deploy and support major rollouts of key Microsoft technology including Active Directory, Microsoft Exchange 2007 Server, SMS Server and SQL Server. Progent has worked with some of the world's largest companies successfully integrate crucial IT solutions based on Microsoft technology and can deliver local consulting expertise to nationwide businesses with branch offices in the San Francisco Bay Area or in major cities in the United States.

Does Progent publish datasheets on specific IT outsourcing packages?
Progent has produced IT Outsourcing fact sheets for three service offerings designed for small and medium sized organizations. Progent’s Small Business IT Outsourcing Package offers affordable IT management, network consulting, technical support and Help Desk services for San Francisco Bay Area businesses with 10-50 network users. To view a printer-friendly PDF version of this datasheet and find out the ways outsourcing can lower expenses and increase the business value of your network, click:
Small Business IT Outsourcing Package Datasheet (166 Kb PDF file).

Progent's Network Monitoring Packages offer continuous server monitoring and technical support for San Francisco Bay Area businesses that have 50-250 computer users. To read a printer-friendly PDF version of this fact sheet and find out how outsourcing can cut costs and enhance productivity, click:
Network Monitoring Packages Datasheet (69 Kb PDF file).

What Types of organizations can Progent help?
Progent specializes in providing support outsourcing and consulting for small organizations plus branch office support for national or international enterprises. Progent's typical small business clients have between 10 and 250 users at a site and cannot justify the time and expense required to maintain a large staff of network consultants who can offer expert Microsoft support, Cisco consulting, as well as in-depth knowledge of other important computer network technologies. For large businesses, Progent can supplement internal IT staffs by providing world-class experience in deploying key Microsoft technologies. Progent's certified experts offer Active Directory help, Microsoft Exchange 2007 Server expertise, Exchange Server 2003 support, and CISSP Security Consulting. For national or multi-national enterprises with branch offices in Northern California, Northern California, Progent can function as a seamless local extension of corporate business network management. Very small organizations find it efficient to use Progent's local or remote support services on an as-needed basis for tasks such as server setup, email migration, network upgrades, site relocation, hardware troubleshooting, or Help Desk Call Center support.

How can Progent enhance my network security?
Progent's security services include a comprehensive security audit, disaster recovery, virus protection and deletion, spam filtering, firewall technology, ISP relationships, backup strategy definition, and planning for secure commerce. Progent's engineers offer ISA Server 2004 consulting to help your enterprise implement technology that builds on Windows 2003 security and Active Directory for policy-based security, acceleration and management. Progent offers CISSP Security Consulting Services to help your enterprise improve security in many areas including security management practices, security architecture and models, access control systems and methodology, applications development security, operations security, physical security, cryptography , telecommunications, network and Internet security, and business continuity planning.

What consulting services are available from Progent for Firewall and VPN security?
Progent's security consulting experts have extensive field experience deploying and maintaining Firewall/VPN products from diverse vendors and can help you design a robust security solution and then implement, manage and maintain it. Also, Progent's CISSP certified consultants and CISM certified security professionals can tell you how to build security into your business procedures.

Can Progent help customize Microsoft Word so that it is better integrated into the workflow of my business?
Progent can show you how to customize your Word environment to benefit from the most current version, Microsoft Word 2003, which incorporates major improvements in document management, group projects, and mail merge features. A Microsoft Word consulting support specialist from Progent's Experts Team can help you incorporate Word's powerful capabilities into the workflow of your business, create templates, and write time-saving macros.

How Can Progent's Consultants Provide Microsoft SQL Server 2005 Help?
The experience of Progent's Microsoft-certified consultants, with an average of more than 10 years of background supporting Microsoft technology, assures you success in designing, deploying and managing successful Microsoft SQL Server 2005 configurations that are well integrated with the Microsoft .NET platform. Progent's SQL Server support professionals can also assist with moving from with SQL Server 2000 or SQL Server 7.0 to SQL Server 2005.

Does Progent offer consulting help for server clustering with Windows 2003 Server?
Progent offers server clustering consulting to enable your IT organization design clustered server configurations that offer 100% availability, even for routine maintenance functions. This non-stop capability is possible because a single server in a cluster can be taken off-line for servicing without affecting users. Clustering also frees support personnel to install vital security updates during normal business hours without reducing user productivity.

Call 650-543-0400 or send email to information@progent.com