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How can Progent help my business get the most benefit from Microsoft System Center Operations Manager?
Configuring System Center Operations Manager can be difficult. With over 10 years of background with SCOM and its core technology, Progent's technical team members can help to you select appropriate System Center Operations Manager components, configure and integrate Microsoft Operations Manager, and create specialized rules, scripts, reports and alerts for your business. Progent can also document Operations Manager's server monitoring policies and procedures.

You can outsource Microsoft System Center Operations Manager problem mitigation to Progent's Microsoft Gold-certified consulting staff. With years of information system support background, these IT experts can also respond quickly to the monitoring information produced by System Center Operations Manager to keep mission-critical servers running smoothly. By analyzing trend reports and responding appropriately to alarms, Progent can resolve incipient problems before they result in network failure or fix critical problems as soon as they manifest themselves. Usually, Progent can fix network trouble remotely, saving time and money. For severe problems requiring hands-on support, Progent can immediately dispatch a field support specialist to the location of any small business in Northern California and to most zips in the U.S.

Does Progent provide consulting services for Microsoft Small Business Server?
Although the Small Business Server (SBS) product line is discontinued, this software bundle is still popular. Progent provides extensive Microsoft Small Business Server consulting services for all releases of the product. In addition, Progent's Windows Server 2012 R2 Essentials consulting experts can help your business to assess the possible benefits of transitioning from an on-premises datacenter based on Small Business Server 2011 or earlier to a more cloud-centric network by carrying out a migration to Windows Server 2012 R2 Essentials and to Microsoft's cloud-hosted application software. Whether your resources reside on an on premises datacenter, in the cloud, or across a combination of of both, Progent offers comprehensive consulting, troubleshooting, and software development services for Microsoft's core business products including Windows Server, Exchange, SharePoint Server, and Microsoft SQL Server.

Can Progent help us integrate our environment with Microsoft Azure Service?
Progent's Microsoft Azure planning and integration consultants can assist you with every stage of Microsoft Azure migration such as requirements analysis, prerequisites assessment, solution design, pre-production testing, implementation, centralized management, performance optimization, software license controls, disaster recovery strategies, security policy enforcement, and regulatory compliance assessment. Progent can help your IT staff to set up and debug firewall appliances and VPN connections so your clients can safely connect to Azure services, and Progent's Microsoft-certified consultants can help you integrate key Microsoft platforms to run in Azure including Windows Server, Exchange, SQL Server and SharePoint. Progent can also assist your organization to set up a hybrid ecosystem that transparently integrates physical datacenters with Azure services.

How Can Progent help with Microsoft SharePoint?
Progent has been delivering SharePoint consulting services since the first SharePoint product was released over a a dozen years, and Progent has the breadth and depth of IT know-how to assist organizations of all sizes to plan and implement a SharePoint Server 2013 deployment and create SharePoint Server 2013 apps that bring significant business value to your information network. Progent's Microsoft-certified consultants can help you to evaluate the risks and benefits of migrating to SharePoint Server or SharePoint Online from older versions of SharePoint or from a different collaboration environment; decide if an in-house, Cloud-based or hybrid configuration is best suited for your organization; and select the most appropriate version of SharePoint 2013 for your applications. Progent offers full project management support or can help in individual jobs related to your SharePoint 2013 deployment.

Does Progent have a defined methodology for best practices in solving IT problems?
Progentís staff of Microsoft and Cisco-qualified engineers have extensive IT industry backgrounds, on the front lines of IT support, executing a wide variety of technical projects for a diverse selection of clients. Each Progent consultant brings a proven set of personal best practices from this extensive industry experience, and these are further improved by the corporate-wide best practices education that Progent teaches its support team. For larger projects, Progent consultants use the Microsoft Solutions Framework (MSF) model for service delivery which breaks projects down into discrete and manageable components that reduce the chances of a project getting out of control.

Does Progent offer special IT outsourcing packages for mid-sized businesses?
Progent offers mid-sized organizations in the San Francisco Bay Area and in larger cities across the U two basic outsourcing service packages based on Operations Manager:

  • Managed Network Monitoring Package
  • Comprehensive Network Monitoring Package

    To download a single-page printable spec sheet describing Progent's two Network Monitoring Packages for medium size organizations, click:Network Monitoring Packages.

    How Can Progent help us with SQL Server 2014?
    Microsoft SQL Server 2014 includes major improvements in critical areas including performance, availability, security, and cloud readiness. SQL Server 2014 is the first release of SQL Server that incorporates in-memory technology that works seamlessly with all types of applications including Online Transaction Processing (OLTP), data warehousing (DWH), and business analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can provide efficient online and on-premises services that include planning, configuration, management, remediation, and application development expertise to enable businesses of all sizes to realize fast return from their SQL Server 2014 investment. If your organization is already running SQL Server 2014, Progent can assist you to perform an efficient migration to Microsoft SQL Server 2016.

    Does Progent offer consulting help for server clustering with Windows Server?
    Progent offers Windows Server 2012 R2 failover clustering integration services, Windows Server 2008 R2 clustering support services, and Microsoft Windows 2003 Cluster Server support to help your IT organization design clustered server configurations that can provide world-class uptime, even for routine maintenance functions. This high-availability is feasible because a single server in a cluster can be brought off-line for maintenance work without affecting clients. Server clustering also enables IT personnel to install critical security enhancements during regular business hours without reducing user productivity.

    How can Progent help us migrate to Skype for Business Server?
    Progent's Microsoft Skype for Business consultants offer online and onsite consulting services for companies of any size to assess the benefits of migrating to Microsoft Skype for Business or Skype for Business Online from any release of Lync Server or Office Communications Server. Progent can help you to plan an on-premises, cloud-based or hybrid topology; interface Skype for Business with Microsoft SQL Server,Exchange, SharePoint Server and Office or Office 365; configure high-availability solutions; interface Skype for Business with your PSTN gateway; and integrate other communication systems such as Cisco UC and Cisco Video Interop Server (VIS). Progent's certified network security consultants can assist you design and verify a security strategy for your Skype for Business deployment that is compliant with government and industry requirements.

    Can Progent help me integrate my Mac workstations with Exchange-based email?
    Progent's Apple specialists and Microsoft-certified experts can show you how to install Microsoft Outlook:Mac 2011 or Microsoft Entourage:Mac and Exchange so your Apple Macintosh users are able to work closely with teammates who use Outlook. With Exchange and Outlook 2011 or Entourage for Mac, Exchange and Mac OX X systems can collaborate, enabling Mac users to receive and transmit email, examine the Exchange global address list, copy addresses, synchronize calendars, and alert people to conferences with your Microsoft Exchange account. Progent's Outlook:Mac 2011 and Entourage:Mac specialists can make sure that your Exchange Server is properly set up and that WebDAV and Outlook Web App are working. Progent also can provide specialized online education for Microsoft Outlook Mac and Microsoft Entourage.

    Does Progent support Lync Server 2013?
    Microsoft Lync Server 2013 enables organizations of all sizes to build a centrally managed and secure communications environment that permits the modern Bring-Your-Own-Device computing model with IM, presence, web conferencing with app sharing, as well as IP-based and PSTN calling enabled for a wide assortment of desktop and mobile clients. Progent's Microsoft-certified Lync 2013 consultants can help you to assess the business benefits of Lync 2013, create an in-house, cloud-resident (with Microsoft Lync Online) or mixed topology appropriate for your present and long-term plans, deploy Lync Server 2013 in a way that expedites your ROI, and deliver custom webinar and onsite training to your IT staff and end users. Progent offers in-depth expertise in key components of a Lync Server 2013 deployment that include Windows Server, SQL Server and Exchange Server, and Progent can assist you to combine Lync 2013 with popular Microsoft Office and Office 365 apps including Outlook clients, Excel and PowerPoint.

    Can Progent help set up pilot systems to help our company test new technology?
    The Progent Test and Training Lab located at the QTS Internet Data Center in Sacramento includes a collection of dedicated servers and network equipment intended to be utilized online or on site to facilitate system testing, evaluations, capacity testing, troubleshooting, disaster recovery planning, training, and other reasons to help Progent's clients successfully carry out large-scale projects.



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    If your small business is in Palo Alto or anywhere in the area and you are looking for computer support, information technology outsourcing, or top-level expertise from a Microsoft or Cisco certified consultant, call 650-543-0400 or visit Contact Progent.
















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