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Does Progent offer project management services?
For enterprise clients looking for advanced project management support, Progent offers access to senior information technology professionals with decades of experience in technology management, program development, and business process design for organizations from Big 4 companies to dot-com startups to government agencies. These seasoned IT managers offer project management expertise to help organizations to adhere to leading practices to ensure that strategic projects are completed on time and on budget.

How Can Progent help our company migrate to Exchange 2013?
Progent can provide expert Microsoft Exchange 2013 migration support including risk/benefit evaluation, outsourced or co-sourced project management, site analysis, specification of new software and equipment needed, preparing your Active Directory forest and its domains to work with your Exchange Server 2013 environment, designing Database Availability Groups that provide maximum availability to your mailbox servers, system verification at a customer's location or at Progent's test facility, managing temporary coexistence of Microsoft Exchange 2013 and older editions of Exchange Server, implementation of the production system, decommissioning the old servers, and training for client's IT staff and users.

Can Progent help me configure Database Availability Groups for Exchange 2013?
A Database Availability Group (DAG) is the basic element of high availability (HA) for Exchange Server 2013 Mailbox servers. Introduced in Microsoft Exchange 2010, a DAG is a collection of up to 16 MBX servers where any DAG server can host a copy of an Exchange mailbox database from any other server. DAG servers cooperate with one another to restore automatically from breakdowns that affect mailbox databases. Progent's Microsoft certified Exchange experts offer DAG consulting services to help you plan, deploy and administer a high availability solution for your Exchange mailboxes.

How can Progent help improve the fault tolerance of my network?
Progent's fault-tolerant IT consulting professionals can show you how to build a cost-effective, fault-tolerant network that addresses important issues covering a wide array of network backbone technologies and processes including fault tolerant Internet access, server clustering, server and router load balancing, Data Center strategies, multi-site communication, and business continuity planning.

Can Progent help us configure and troubleshoot Cisco Unified Communications Manager (CUCM) or CallManager?
Cisco Unified Communications Manager (Unified CM), formerly named CallManager, operates as the foundation of Cisco's collaboration solution. Cisco Unified CM and Cisco Unified CM Express provide a modern IP-PBX by integrating with applications such as Unified CM IM and Presence Service, Unity Connection for voicemail management, Mobile Connect for Single Number Reach, and Cisco Unified Contact Center Enterprise for building an advanced customer contact solution. Progent's CCIE-certified CUCM experts can help with any aspect of CUCM support and troubleshooting in areas such as integrating Cisco VoIP phones and desktop video IP phones, reviewing dial plans, integrating SIP trunks and CUBE session border controllers, installing ISR G2 routers with CUBE networking support, designing Cisco UCS server failover systems for survivability, and integration with Microsoft Exchange and Skype for Business.

How can Progent help us with SQL Server 2016?
Microsoft SQL Server 2016 offers major enhancements in performance, scale, data security, availability, mobile computing integration, and built-in BI. Innovations include PolyBase for processing structured and unstructured databases in one appliance for data warehousing, R language integration, Dynamic Data Masking, Mobile Reports, and seamless control over local and cloud-based resources. Progent's Microsoft Gold-certified SQL Server 2016 consultants can provide remote and on-premises expertise to assist businesses of all sizes to plan, deploy, manage or troubleshoot any edition of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with all key Microsoft technologies including Windows Server and Hyper-V, Exchange, SharePoint, Microsoft Dynamics ERP, Lync or Skype for Business, and SCOM.

Does Progent support Microsoft and Cisco technology exclusively?
Progent's focus is Microsoft software and Cisco networking products, but Progent has deep experience in the design, installation, and integration of heterogeneous networks that combine technology from several top vendors. Services offered by Progent include Mac OS X and iPad 3 help, Linux integration, Sun Solaris coexistence with Windows, iPhone integration and management, Android phone and tablet integration, RIM BlackBerry integration, Citrix consulting, plus consulting for Computer Associates, HP/Compaq, Dell Computers, IBM, Symantec, Trend Micro, VERITAS, and WatchGuard.

How can Progent help us integrate our business software with Amazon Marketplace Web Service?
Amazon Marketplace Web Service (Amazon MWS) is an integrated library of APIs that enables Amazon sellers to improve the efficiency of their operations by automating crucial sales activities such as listings, orders, shipments, fulfillment, and finances. By tapping into Amazon's extensive online selling environment and automating their sales processes, merchants can broaden their reach, lower their operating costs, improve response time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service consultants can collaborate with your development staff and provide programming, workflow integration, project management support, and training so you can cut development time and speed up your return on investment.

Can Progent help us automate network infrastructure mapping and management?
ProSight WAN Watch network infrastructure monitoring and management service makes it simple and inexpensive for smaller businesses to map out, track, optimize and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers plus servers, endpoints and other networked devices. Using state-of-the-art RMM technology, WAN Watch ensures that infrastructure topology maps are kept current, copies and manages the configuration information of virtually all devices connected to your network, tracks performance, and generates notices when issues are detected. By automating tedious network management activities, WAN Watch can cut hours off ordinary tasks like making network diagrams, expanding your network, locating appliances that need important updates, or isolating performance issues. Read more about Progent's complete ProSight line of affordable network monitoring and management services for small businesses.



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If your small business is in Palo Alto or anywhere in the area and you need technical support, IT outsourcing, or high-level expertise from a certified Progent consultant, call 650-543-0400 or visit Contact Progent.
















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