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What services are offered by Progent for migrating to Exchange 2016?
Progent's Microsoft Exchange 2016 experts can assist your business in all facets of your migration to Microsoft Exchange 2016 such as designing high availability (HA) architecture for a local, cloud-based or hybrid deployment; server and CAL licensing compliance for Exchange 2016 and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V virtualization design; specifying mass storage requirements for your virtual machines (VMs), databases and log files; setting up hardware load balancing (HLB) for high-availability client access services; designing, building and validating Exchange Servers and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating your firewall; resolving SSL issues; providing client remediation with Office desktop or Microsoft Office 365; and setting up Outlook on the web.

Can Progent help implement virtual desktops with Windows Server 2016?
Microsoft's desktop virtualization technologies reduce the work required for network managers to set up software programs so that they are standardized throughout a corporate workforce, provide the ability to control rights to critical data, and enable fast installation of new or updated desktops. With Microsoft Windows Server 2016, the Terminal Services utility has been revamped and renamed Remote Desktop Services or RDS. Microsoft's innovative VDI infrastructure that powers Remote Desktop Services simplifies client access, improves responsiveness, tightens security, unifies management, and offers a nearly transparent user experience. Progent's desktop virtualization engineers can help you to assess the strategic advantages of Microsoft's virtual desktop technologies, configure pilot and production deployments, improve your system infrastructure to accommodate virtualized clients efficiently, assess and remediate security issues, and educate your network managers to utilize industry best practices to gain maximum payback from desktop virtualization.

Can Progent help my business develop custom eCommerce applications?
Progent's network experts can help your company to develop web sites that are integrated with sales and inventory software to lower the expense and strengthen the dependability of on-line commerce. Progent can help you to implement a secure, robust e-commerce environment and create purpose-built web applications using standard tools and or customize standard applications so that they work with your special business requirements. Progent can provide online access to certified Microsoft SQL Server developers and Oracle programmers and DBAs, and MySQL consultants to help your company to carry out mission-critical development projects.

Can Progent help us deploy System Center Data Protection Manager for automated backup?
Microsoft System Center 2016 Data Protection Manager offers small and medium-size businesses near-continuous backup and simplified restore functions for Microsoft-based networks. SCDPM 2016 delivers application-aware protection for critical platforms like SQL Server, Exchange Server and SharePoint Server, backs up Windows and Linux VMs, supports VMs running on Windows Hyper-V and VMware, and integrates seamlessly with Microsoft Azure for cloud backup and recovery. Progent's Microsoft-certified System Center 2016 Data Protection Manager consulting experts can assist you to plan, deploy, administer, and repair a multi-site backup/recovery solution powered by System Center 2016 Data Protection Manager. Progent can help you to upgrade from a previous version of Data Protection Manager or from an outdated system, and Progent can tune your SCDPM 2016 ecosystem for on local, hosted, cloud-based or hybrid deployment models. Progent can provide online or onsite consulting expertise and can deliver occasional guidance to help you through technical bottlenecks or provide end-to-end project management or co-management support to help you complete your Data Protection Manager 2016 deployment on schedule and within your budget.

How Can Progent Help with Windows Server 2008 R2?
The complexity and versatility of Windows Server 2008 calls for an IT expert with real-world experience and diverse knowledge in designing and deploying efficient end-to-end business technology solutions. The professional experience of Progent's seasoned Windows Server 2008 consultants, with an average of over 10 years of background supporting Microsoft-powered technology, assures your success in maintaining and troubleshooting your Microsoft Windows Server 2008 environment. Progent's certified Windows Server 2012 R2 support experts can also assist you to evaluate the business value of migrating from Windows Server 2008 to Windows Server 2012 R2 or later. If you are considering creating a hybrid architecture that combines on-premises resources with cloud-based services like those available on Microsoft Azure, Progent offers Windows Server 2016 hybrid cloud solutions.

Can Progent help us automate network infrastructure mapping and management?
Progentís ProSight WAN Watch network infrastructure monitoring and management service makes it simple and inexpensive for small and mid-sized businesses to map out, monitor, optimize and debug their networking appliances such as routers and switches, firewalls, and wireless controllers as well as servers, endpoints and other networked devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network maps are kept updated, captures and displays the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when potential issues are detected. By automating tedious network management processes, ProSight WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, finding devices that require critical updates, or isolating performance issues. Find out about Progent's entire ProSight family of affordable outsourced network management services for small businesses.

Can Progent help us with desktop and mobile device configuration management?
Progent offer Microsoft System Center Configuration Manager planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) cloud integration, and Intune expertise to consolidate and streamline the management of your desktops along with your Cloud-connected mobile devices. Progent can assist you to migrate smoothly to Configuration Manager 2012 from an older device and application management solution or help you to enhance your current SCCM 2012 environment to accommodate your evolving business needs.

Does Progent offer special IT outsourcing packages for mid-sized businesses?
Progent offers medium size organizations in Northern California and in larger cities across the United States two basic outsourcing support packages based around Microsoft Operations Manager:

  • Managed Network Monitoring Package
  • Comprehensive Network Monitoring Package

    To see a concise printable datasheet describing Progent's two Network Monitoring Packages for mid-sized businesses, click:Network Monitoring Packages.

    How Can Progent help our company support or upgrade Exchange 2013?
    Microsoft Exchange 2013 incorporates significant improvements to the capabilities of Microsoft Exchange 2010 and delivers powerful new features plus a revamped structure. These enhancements affect key IT areas like ease of administration, availability, security and compliance, cost of ownership, collaboration, scalability, throughput, compatibility, and productivity. Progent's certified Exchange Server 2013 consultants can deliver remote or onsite support to assist your organization to manage, tune and troubleshoot your Exchange 2013 environment. Progent also offers Exchange 2016 migration expertise and Exchange Online consulting to help you upgrade to a more current release of Exchange Server in a local, cloud-hosted, or hybrid deployment model.

    Does Progent offer ERP consulting services for SyteLine/Infor CloudSuite Industrial?
    Infor CloudSuite Industrial, formerly branded SyteLine, is an ERP platform that embodies over a quarter century of experience assisting manufacturing, distribution and service companies to simplify complex supply chains and improve the efficiency of critical business processes to get products to market fast and adhere to customer commitments consistently. Progent offers the skills of an ERP consultant with over two decades of background with the Infor CloudSuite Industrial/SyteLine product family. Progent can provide remote or onsite services that can range from as-needed guidance to end-to-end solution planning and project management outsourcing or co-sourcing. Sample consulting services offered by Progent for CloudSuite Industrial/SyteLine include implementation, upgrades, business analysis, customization, Configure/Price/ Quote, web site integration, troubleshooting, ETL, Office 365 integration, disaster recovery planning, and database administration. To find out more, refer to SyteLine/Infor CloudSuite Industrial ERP Consulting Services.

    Can Progent help my company migrate to Windows 10?
    Progent's Microsoft-certified Windows 10 planning experts can assist businesses of any size to assess Windows 10 or to upgrade to Windows 10 from any earlier version of Windows. Remote and onsite evaluation and upgrade services for Microsoft Windows 10 offered by Progent's experts include ROI estimates, project management, application compatibility testing, pilot systems, virtualization architecture, Cloud and hybrid solutions, mobile management, teleworker connectivity, data and identity security, automated provisioning and management, infrastructure design, Wi-Fi support, business continuity planning, custom training for IT support personnel and end users, and ongoing technical help.

    Does Progent support all major data backup/recovery products and services?
    Progent's backup experts can provide help for a wide array of utilities and services that deliver solutions for protecting Windows, Mac, and Linux servers and workstations plus notebooks and smartphones. Progent supports all major backup platforms by providing services such as Altaro VM Backup consulting, Barracuda Backup and disaster recovery preparedness expertise, and DoubleTake/Carbonite solutions. Progent can also provide support for Acronis Backup and Recovery, Mozy, Retrospect, Time Machine, Backup Exec, BackupAssist Software, CrashPlan, and Oracle Solaris FLARs. For enterprises, Progent offers VMware Site Recovery Manager and NSX expertise. In addition, Progent's ProSight Data Protection Services (DPS) are offered to small and medium-sized organizations as a low cost outsourced solution for secure backup/disaster recovery (BDR).

    Can Progent help us configure and troubleshoot Cisco Unified Communications Manager (CUCM) or CallManager?
    Cisco Unified Communications Manager (Unified CM), previously known as CallManager, is the core of Cisco's collaboration portfolio. CUCM and Cisco Unified Communications Manager Express offer an advanced IP-PBX solution by integrating tightly with applications that include Cisco Unified CM IM and Presence Service, Cisco Unity Express (CUE) for voicemail management, Mobile Connect for Single Number Reach, and Cisco Unified Contact Center Enterprise for building a highly automated customer contact solution. Progent's Cisco-certified CUCM and CallManager experts can assist with any facet of Unified Communications Manager support and debugging in areas such as integrating Voice over IP phones and desktop video phones, reviewing dial plans, integrating SIP PSTN trunks and CUBE internetworking, installing Cisco ISR routers with CUBE networking support, creating UCS server failover solutions for survivability, and integration with Microsoft Exchange Server.



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    If your small business is in Palo Alto or anywhere in the area and you are in need of computer assistance, information technology outsourcing, or top-level expertise from a Progent consultant, call 650-543-0400 or visit Contact Progent.
















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