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Does Progent support all major data backup/recovery products and services?
Progent's data backup experts offer help for a broad array of utilities and technologies that deliver solutions for backing up Microsoft Windows, Apple Mac, and Linux/UNIX servers and desktops as well as laptops and smartphones. Progent can help you with leading backup products by delivering services such as Altaro VM Backup consulting, Barracuda Backup and disaster recovery planning expertise, and DoubleTake/Carbonite solutions. Progent can also provide help with Acronis Backup and Recovery, MozyPro, Retrospect, Apple Time Machine, Backup Exec, BackupAssist, CrashPlan, and Solaris FLARs. For enterprises, Progent can provide VMware Site Recovery Manager and NSX consulting. In addition, Progent's ProSight Data Protection Services are offered to small and medium-sized organizations as an affordable outsourced service for secure backup/disaster recovery.

Does Progent Offer Business Continuity Planning Services?
Progent can provide high-level online consulting for business continuity planning, validation, and education to assist your company to respond to potential catastrophes, reduce service disruption for your vital IT functions, avoid lost information, and meet regulatory mandates and contractual requirements. Progent's business continuity experts can team with your management and network support staff to provide risk and business impact analysis, define interdependencies, specify the assets needed to run your organization, determine crucial IT services and specify allowable restoration times, select hot backup sites, set up safe remote connectivity for key employees, implement emergency notification mechanisms and define responsibilities for personnel, document a comprehensive recovery plan, and train key people to carry the business continuity plan. Progent's Windows Server 2016 disaster recovery/business continuity experts can help you to design and build a cost-effective disaster recovery/business continuity solution for hybrid cloud environments utilizing failover cluster tools field-tested in Microsoft's massive Azure public cloud.

Can Progent help us deploy System Center Data Protection Manager for automated backup?
System Center 2016 Data Protection Manager (SCDPM 2016) offers small to mid-size organizations automatic backup and simplified recovery functions for Microsoft networks. SCDPM 2016 delivers application-aware backup for key workloads like Microsoft SQL Server, Exchange Server and SharePoint Server, protects Windows and Linux virtual machines, works with VMs hosted by Hyper-V as well as VMware, and integrates seamlessly with Microsoft Azure for easy-to-manage cloud backup and recovery. Progent's Microsoft-certified SCDPM 2016 consultants can assist you to design, deploy, manage, and repair a multi-site backup/restore system built around DPM 2016. Progent can help you to migrate from an older release of DPM or from a legacy system, and Progent can tune your DPM 2016 ecosystem for on local, hosted, cloud-based or hybrid deployments. Progent can provide online or onsite support and can deliver occasional expertise to help you through technical bottlenecks or deliver end-to-end project management or co-management support to make sure you finish your Data Protection Manager 2016 deployment on schedule and within your budget.

Does Progent have a defined methodology for best practices in solving IT problems?
Progent’s team of Microsoft and Cisco-certified consultants have in-depth IT industry backgrounds, in the trenches of business network support, executing a multitude of networking projects for a broad assortment of clients. Every Progent consultant carries a proven set of personal methodologies from this broad industry experience, and these are further improved by the company-wide leading practices training that Progent teaches its support team. For larger engagements, Progent technical team members use the Microsoft Solutions Framework (MSF) model for service delivery which divides projects into discrete and manageable sections that minimize the risk of a project getting out of control.

How can we outsource our network management to Progent?
Progent provides a family of budget-friendly, fixed-price services intended to enable small and mid-size organizations to benefit from the same best-of-breed IT solutions used by many of the industry's top enterprises. The ProSight suite of network management outsourcing services covers all critical facets of modern networking including email content filtering, behavioral-based threat defense, update management, cloud-based backup/recovery, network infrastructure management, private cloud hosting, and network infrastructure documentation management. To download Progent's eBook on the benefits of ProSight managed services for small businesses, click:10 Benefits of ProSight Managed IT Services.

How can Progent help my business with a complex Active Directory deployment?
Progent's Microsoft-certified Active Directory consultants have broad experience troubleshooting complex Active Directory issues such as replication problems, multi-domain partition configurations, damaged AD objects, removal of beta application configuration objects in on-line Active Directory environment, and fixing of unsuccessful installations of Active Directory and AD-dependent applications. Progent is also skilled in using “expert only” AD utilities such as NTDSUTIL, DCDIAG and NETDIAG. Progent can also recommend deployment strategies that address important areas including Active Directory naming conventions, hierarchical structure, IT management structure, selection and design of group policy objects, as well as protection and auditing specifications. Progent can also evaluate the implications of alternate server and service configurations on functionality and performance. Progent can help companies to design and implement deployments of AD Domain Services by providing Windows Server 2012 R2 consulting and Windows Server 2016 hybrid cloud solutions.

Does Progent offer support for Exchange Server 2016 Database Availability Groups (DAGs)?
Microsoft Exchange Server 2016 improves the performance and streamlines the deployment of DAGs, which provide an automatic failover cluster for high availability (HA). Database Availability Groups in Microsoft Exchange 2016 Server reduce failover delay by as much as 33% compared to Microsoft Exchange Server 2013. Additional enhancements cover configuration defaults that follow leading practices for fault tolerance. Progent's certified Exchange consultants offer Database Availability Group support services to assist you to plan, implement and administer a DAG environment the offers world-class protection for your Exchange mailbox servers.

How can Progent help my company filter spam, email-borne viruses, and Directory Harvest Attacks?
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security companies to deliver web-based control and world-class protection for your email traffic. The powerful architecture of Progent's Email Guard managed service combines a Cloud Protection Layer with a local security gateway appliance to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your vulnerability to inbound threats and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance adds a deeper level of inspection for incoming email. For outbound email, the onsite gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter.

We want to develop a long-term IT strategy but we don't have a Chief Information Officer. Can Progent help?
Progent can provide companies with an IT management expert who can act as a temporary or part-time Chief Information Officer. This veteran IT executive can offer long-term direction to help your company to deploy appropriate technology to improve business operations so they align better with your business goals. Your company can develop and install a well thought out IT plan without incurring the expense of a full-time Chief Information Officer. Critical services Progent's part-time CIO can carry out include strategic planning, rationalizing IT budgets, creating and tracking models for Return on Investment, optimizing workflows, negotiating with suppliers, establishing security standards, business impact analysis, streamlining data center management, software revision control, IT asset documentation control, and disaster recovery planning.

How can Progent help large enterprises?
Progent's engineering staff can assist large businesses to plan, execute, and manage major rollouts of core Microsoft, Cisco, and Oracle technology by delivering support services including Active Directory (AD) consulting, MS Exchange 2016 Server upgrade support, Exchange 2013 Server integration, SQL Server application development, Cisco network infrastructure engineering, Oracle database administration support, MySQL consulting, and project management assistance. Progent has worked with some of the world's largest companies to integrate mission-critical business network solutions based on Microsoft technology and can offer transparent branch office support services to nationwide businesses with branch offices in the San Francisco Bay Area or in major cities through the U.S.

Does Progent offer help with specific Apple Mac applications?
Progent's consultants for Mac technology can assist the creative aspect of macOS and OS X systems by providing consulting services and education in graphics, sound, and video. Progent's experts can offer expertise in a variety of macOS and OS X programs including Photoshop, Illustrator, Logic Pro, MOTU Digital Performer, Apple Final Cut Pro, and Adobe After Effects. Progent can also help you with discrete areas like scanning or digitizing audio or video or building an audio post production lab.

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If your small business is in Palo Alto or anywhere in the area and you are in need of computer assistance, IT outsourcing, or high-level services from a Progent professional, call 650-543-0400 or visit Contact Progent.

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