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Can Progent help us integrate our environment with Microsoft Azure Service?
Progent's Microsoft Azure cloud integration consultants can help you with every phase of Microsoft Azure integration including needs analysis, readiness assessment, system architecture, pre-production testing, implementation, automated management, performance optimization, license controls, disaster recovery preparedness, security policy enforcement, and regulatory compliance assessment. Progent can assist you to configure and debug firewalls and VPN connections so your clients can securely access to Azure-based resources, and Progent's Microsoft-certified consulting experts can assist you set up key Microsoft platforms to work in Azure including Microsoft Windows Server, Exchange Server, SQL Server and Skype for Business. Progent can also help your organization to create a hybrid environment that transparently integrates on-premises datacenters with Azure-based services.

What is Progent's response time for providing online technical support?
Progent's Technical Response Center is dedicated to providing the best level of remote IT support services available for both emergency and standard problems. For emergency problems that impact many users, vital individuals, or a line-of-business application, the TRC will engage within an hour. For standard problems, the TRC will in two hours or less. Regardless of criticality, your ticket will be generated promptly and accurately, You will receive a confirmation from the trouble ticket system, and the TRC will check with you on every corrected problem to verify you are satisfied with the results and ready to close the trouble ticket. Find out more concerning Progent's Technical Response Center Customer Commitment.

How can Progent help us protect ourselves against Ransomware?
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent information assurance expert. The interview is designed to evaluate your company's preparedness either to stop or recover quickly from a ransomware attack. Progent will consult with you personally to collect information about your existing AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to build a cost-effective security and backup environment that aligns with your company's needs. For details, see The ProSight Ransomware Preparedness Report Service.

What Microsoft financial reporting applications can Progent help customize?
Progent's Experts Team offers in-depth consulting expertise in special application areas, allowing you to develop responsive, economical and highly functional business solutions that meet the unique needs of your organization. Progent's line-of-business software developers can help your company to customize Microsoft's popular eCommerce-capable products such as:

  • Microsoft Dynamics AX Enterprise Resource Planning Software (formerly Axapta)
  • Microsoft Dynamics GP Business Accounting Software (formerly Microsoft Great Plains)
  • Microsoft Dynamics NAV Business Management Software (formerly Navision)
  • Microsoft Dynamics SL Business Accounting Software (formerly Solomon)
  • Microsoft Dynamics RMS (Retail Management System)

    Can Progent help implement virtual desktops with Windows Server 2016?
    Microsoft's desktop virtualization solutions reduce the effort needed for network administrators to deploy applications so they are standardized throughout a corporate workforce, provide the power to manage rights to critical data, and enable fast installation of additional or upgraded workstations. In Microsoft Windows Server 2016, the Terminal Services utility has been revamped and renamed Remote Desktop Services or RDS. Microsoft's innovative Virtual Desktop Infrastructure (VDI) behind RDS simplifies client access, enhances performance, tightens security, unifies management, and provides a nearly transparent user experience. Progent's desktop virtualization consultants can help you to assess the business advantages of Microsoft's desktop virtualization solutions, configure pilot and production environments, optimize your system infrastructure to support virtualized clients effectively, assess and resolve security issues, and train your network managers to utilize industry best practices to achieve maximum payback from client virtualization.

    Does Progent offer project management services?
    For advanced project management support, Progent offers the services of veteran information technology professionals with decades of background as IT project managers for application development, information technology implementation, and process re-engineering working with organizations from Big 4 firms to dot-com startups to government agencies. These high-level IT managers offer world-class management expertise to assist enterprise customers to adhere to best practices to ensure that development or deployment projects are completed on schedule and on budget.

    Can Progent help my business build hybrid cloud solutions with Windows Server 2016 Hyper-V?
    Windows Hyper-V 2016 incorporates core technologies first designed for and refined on Microsoft Azure, among the world's largest public clouds. This pedigree dramatically enhances the suitability of the Windows Server platform to support private cloud and hybrid cloud/on-premises deployment models by improving data security, uptime, expandability, manageability, dependability and recoverability. Progentís Microsoft-certified Windows Server 2016 Hyper-V consultants can assist you to assess the advantages of Hyper-V 2016 for your organization, configure pilot environments to confirm the ability of Hyper-V 2016 to run your critical workloads, plan a cost-effective network architecture for a cloud-based or hybrid deployment, develop and execute a non-disruptive migration strategy, educate your IT management and support personnel, and deliver as-needed consulting and troubleshooting support to make sure that your Hyper-V 2016 solution gives you maximum business benefit.

    Can Progent help set up pilot systems to help our company test new technology?
    Progent's Test and Training Lab located at the QTS Colocation Center in Sacramento is available for testing line-of-business applications, developing efficient migration methodologies, assessing and optimizing performance, planning or validating business continuity strategies, mitigating compatibility problems, and building training systems for the latest products and technologies. For Progent customers who lack sufficient internal resources to assemble effective test environments, the lab reduces capital outlay and technical risk while keeping vital network initiatives on schedule.

    How can Progent help my company manage our Windows 8.1 devices?
    Progent's certified Windows 8.1 experts can provide a range of network consulting services to help companies of all sizes to maintain, manage, and troubleshoot networks that incorporate workstations, notebooks, tablets, or Windows phones based on Windows 8.1. Progent's consultants also offer Windows 10 migration help.

    What types of organizations can Progent help?
    Progent offers IT outsourcing, Azure and Amazon AWS cloud integration and PC and mobile support for small and midsize businesses, affordable online IT consulting for local governments and schools, plus remote office support and disaster recovery solutions for large corporations. Progent's small business clients typically cannot justify the distraction and cost required to have a full-fledged IT management team and depend on Progent for occasional advice, integration and remediation. Small and midsize businesses find it cost effective to use Progent's online support services on an as-needed basis for tasks like Microsoft Windows Server configuration, Exchange Server set up, network hardware upgrades, site moves, hybrid cloud integration, or Call Center services. For enterprise-class disaster recovery solutions, Progent can provide immediate remote or on-premises access to a Cisco-certified CCIE network engineer, a VMware VCDX-certified Site Recovery Manager (SRM) consultant expert, or a NetApp MetroCluster and FlexPod consultant. Progent's CISA and CISM-certified data security consultants can provide an array of security evaluation services tailored for organizations of all sizes.

    Does Progent offer consulting services for Windows Server Essentials?
    Microsoft Windows Server 2012 R2 Essentials is a value-priced, entry-level platform that enables small businesses to make the move from the older stand-alone on-premises datacenter to the modern hybrid networking model that combines local and virtualized cloud-hosted software and infrastructure. Progent's certified Windows Server Essentials consulting experts offer budget-friendly online consulting and troubleshooting for Windows Server Essentials. Progent can assist you to determine the possible business benefits of moving to Windows Server Essentials and adopting a hybrid local/cloud model for your computing ecosystem. Progent can provide comprehensive project management support so you can design and execute a smooth migration to Microsoft Windows Server 2012 R2 Essentials, Office 365, and other Microsoft Cloud applications and services. Progent can also provide ongoing consulting, troubleshooting, and training.

    How can Progent help my Linux developers?
    If you are creating Linux or UNIX based applications on a network that includes Windows-based servers, desktops and applications, Progent offers network outsourcing and support services that keep your system up and running while reliving you to focus on your area of high-value expertise. By using advanced server monitoring and providing remote and optional on-site help as you need it, Progent provides Linux and UNIX developer support that offers a cost effective way to maintain an IT network that features reliability, protection and high performance.

    Does Progent offer fast and affordable network health audits?
    Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to get an unbiased assessment of the health of their information system. Based on a selection of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how well the configuration of your essential network devices adhere to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable and more secure Active Directory implementation. Both versions also offer the ongoing advantages of advanced remote network monitoring and management technology. These benefits can include easier management, better compliance with information security requirements, higher utilization of network assets, faster problem resolution, more reliable backup and restore, and higher availability. For details about ProSight Network Audits and to see sample reports, go to ProSight Network Audits.

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    If your small business is in Palo Alto or anywhere in the area and you are in need of computer support, IT outsourcing, or high-level services from a certified Progent professional, call 650-543-0400 or visit Contact Progent.

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