Onsite Service Available in Palo Alto, Redwood City, Menlo Park, East Palo Alto, Atherton

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Does Progent offer special IT outsourcing packages for mid-sized businesses?
Progent can provide mid-sized businesses in Northern California and in larger cities across the United States two basic outsourcing support packages built on System Center Operations Manager:
  • Managed Network Monitoring Package
  • Comprehensive Network Monitoring Package

    To view a concise printer-friendly fact sheet describing Progent's two Network Monitoring Service Packages for mid-sized organizations, click:Network Monitoring Packages.

    What are the advantages of Progent's model for remote support?
    The majority of network issues can be resolved immediately by Progent's team of remote service experts. This minimizes lost network availability which can be caused by waiting for a local consultant to show up in person. Furthermore, many independent consultants and network consulting firms demand minimum service billing that may turn a ten-minute visit into a two-hour expense. Progentís model of billing by the minute and charging exclusively for service actually performed allows Progentís remote support engineers to solve hundreds of minor issues daily at the lowest possible cost. Further, the security of having reliable access to Progent's expert group of IT consultants opens the gates to a new realm of sophisticated network solutions that many small companies would otherwise shy away from for fear of having inadequate expertise.

    Can Progent help my business customize applications based on Microsoft Dynamics GP (Great Plains)?
    The open architecture of Great Plains makes it affordable to develop customized Microsoft Dynamics GP programs that provide all of the core capability of proven Microsoft Dynamics GP solutions but also handle the particular needs of your business. With the utilization of the Modifier with Microsoft Visual Basic for Applications, developers are able to work with the most popular customization environment in the IT world to adapt Microsoft Dynamics GP information views, add or change business logic, produce custom forms and reports, or expand connectivity with Microsoft Office applications. Progent's expertise with Microsoft .NET programming, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 programming and troubleshooting, and development experience with VBasic, XML, and other developer tools allows clients to tailor custom mission-critical applications and eCommerce solutions that integrate transparently with Microsoft Dynamics GP.

    Can Progent provide certified expertise for information assurance and SIEM solutions?
    Global Information Assurance Certification was established in 1999 to certify the skill of information technology security experts. GIAC accreditations are acknowledged by businesses and institutions throughout the world including and the United States National Security Agency (NSA). Progent's GIAC-certified information assurance specialists offer help with all of the network security disciplines addressed within the GIAC certification such as auditing network vulnerability, incident management and response, traffic analysis, web services security and security information and event management (SIEM) solutions for compliance with government requirements for reporting security incidents.

    Can Progent help us migrate to System Center 2016 Configuration Manager?
    System Center Configuration Manager 2016 automates application and device provisioning and updating, simplifies security and compliance settings control, inventories network resources, protects against corporate data leakage, performs network health monitoring, enables safe self service, and delivers a single control mechanism for managing multi-operating system ecosystems based on on-prem, cloud, or hybrid deployment models. Progent's Microsoft Gold-certified SCCM 2016 consultants and Azure cloud integration experts can assist you with any aspect of designing, implementing, using and repairing a System Center 2016 Configuration Manager deployment for on-premises, cloud-based, or hybrid networks.

    How does Progent support the Microsoft Solutions Framework (MSF) process model?
    In conducting information technology projects for large companies, Progent uses a structured approach based on predetermined milestones in order to meet economic, scheduling, and technical goals while minimizing business disruption. Progent's methodology follows industry project management standards based on the leading practices incorporated in the Microsoft Solutions Framework (MSF) and includes needs definition, design and architecture proposals, testing, required adjustments, and expert deployment. All phases are documented to provide a comprehensive list of technical services delivered and to help in ongoing network support.

    Does Progent offer support for Microsoft SQL Server 2012?
    Progent can provide the support of Microsoft-certified SQL Server 2012 consultants and seasoned database application developers, DBAs, project managers, network infrastructure architects, business continuity planning specialists, and certified data security professionals to assist you to maintain your Microsoft SQL Server 2012 solution and configure an efficient and safe IT infrastructure that lets you realize the full business benefit of SQL Server 2012. Progent can also assist your company to migrate to Microsoft SQL Server 2016 or transition to SQL Server 2014 from SQL Server 2012.

    Does Progent support Microsoft and Cisco technology exclusively?
    Progent's focus is Microsoft software and Cisco networking products, but Progent has deep experience in the creation, installation, and integration of seamless networks that combine technology from multiple popular vendors. Support services available from Progent include Mac OS X and iPad 3 help, Linux support, Sun coexistence with Windows, iPhone and iPad integration, Android smartphone integration, RIM BlackBerry integration, Citrix Virtualization support, plus consulting for Computer Associates, HP/Compaq, Dell Computers, IBM, Symantec, Trend Micro, VERITAS, and WatchGuard.

    Can Progent help me integrate my Mac workstations with Exchange-based email?
    Progent's Apple support specialists and Microsoft-certified experts can show you how to set up Microsoft Outlook:Mac 2011 or Entourage:Mac and Exchange so your Mac users can collaborate with colleagues who use Microsoft Outlook. With Microsoft Exchange and Outlook 2011 or Entourage for Mac, Exchange and Mac OX X systems can collaborate, allowing Mac users to get and send email, examine the GAL, import addresses, sync up appointments, and alert fellow workers to meetings via your Exchange account. Progent's Outlook Mac and Microsoft Entourage:Mac experts can make sure that your Exchange Server is properly configured and that WebDAV and Outlook Web connectivity are working. Progent also can provide specialized online education for Microsoft Outlook Mac and Entourage.

    Can Progent help us integrate our network with Amazon AWS cloud services?
    Progent's Amazon Web Services (AWS) integration consultants can provide affordable remote support to assist companies of any size to access Amazon AWS cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for expandable cloud storage, and Glacier for value-priced archival storage. Progent can help you with every aspect of Amazon AWS migration and troubleshooting including needs analysis, preparedness evaluation, architectural design and review, testing, deployment, administration, performance optimization, licensing management, disaster recovery solutions, and security and compliance. Progent offers advanced expertise with firewall configuration and VPN access and can show you how to deploy cloud-based or hybrid environments that seamlessly integrate Amazon AWS cloud services. Progent offers occasional consulting or Progent can provide project management outsourcing or co-sourcing services to help you move efficiently to the Amazon AWS cloud.

    Does Progent support Lync Server 2013?
    Microsoft Lync Server 2013 allows organizations of all sizes to build a centrally managed and protected communications ecosystem that permits the modern BYOD computing model with instant messaging (IM). instant messaging, real-time presence, web meetings with app sharing and whiteboard, as well as IP and PSTN calling enabled for a broad range of desktop and handheld clients. Progent's certified Lync Server 2013 consultants can help your company to evaluate the advantages of Lync 2013, create an on-premises, cloud-based (via Microsoft Lync Online) or hybrid model suitable for your current and long-term goals, implement Lync 2013 so as to speed up your return on investment, and provide live online and on-premises training to your management team and end users. Progent offers expertise in key components of a Lync Server 2013 deployment that include Microsoft Windows Server, SQL Server Express and Exchange Server, and Progent can help your organization to combine Lync 2013 with popular Office and Office 365 apps such as Outlook clients, Word and PowerPoint.

    Can Progent help with Citrix XenServer virtualization technology?
    Progent's Citrix certified XenServer virtualization consultants can assist your company to evaluate the business advantages of XenServer and additional Citrix products, and can help your IT organization to design, test, implement, troubleshoot, and maintain a Citrix XenServer solution. Progent can in addition analyze your existing Citrix technology environment and show you how to enhance resource utilization, performance, protection, uptime, and disaster recovery.

    We need fault-tolerant interoffice connectivity. Can Progent help?
    Progent can provide multi-site access consulting to show you how to plan and implement high-availability architectures for multiple-office connectivity. Progentís Cisco-certified CCIE engineers can design and deploy fault tolerant Inter-office connections supported by fault tolerant EIGRP routers or fault tolerant OSPF deployment of Cisco routers. Progent can show you how redundant connectivity and automatic fail-over offers economical non-stop interoffice connectivity.

    What pricing structure does Progent use for support services?
    Progent's convenient per-minute engagement model requires no complex contracts, minimum fees or hidden charges for standard service. Many consultants require minimum charges or other additional fees that increase support invoices. For online support from Progent during regular working hours, you are billed only for the documented hours spent fixing your support issue. If it only requires fifteen minutes to solve your problem, then you pay only for a quarter of an hour. For scheduled in-person support work booked more than one day ahead, you are billed only for the time when a Progent consultant is actually on-site repairing your problems. No extra onsite charges or travel fees. Only our affordable per-minute billing rate. For emergency same-day on-site service calls, you may have to pay for our consultant's travel time, but never an increased emergency billing rate.

    More Questions and Answers

    If your small business is in Palo Alto or anywhere in the area and you are in need of technical help, IT outsourcing, or high-level services from a certified Progent professional, call 650-543-0400 or visit Contact Progent.

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