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Does Progent support Lync Server 2013?
Microsoft Lync Server 2013, now called Skype for Business, enables organizations of all sizes to create a centrally managed and secure communications ecosystem that supports the modern BYOD computing style with instant messaging, presence, audio/video and web conferencing with application sharing, and both IP and PSTN telephony across a broad assortment of desktop and handheld clients. Progent's certified Lync 2013 experts can help you to assess the advantages of Lync 2013, create an in-house, cloud-based (via Microsoft Lync Online) or hybrid model suitable for your present and long-term plans, implement Lync Server 2013 in a way that expedites your return on investment, and deliver live online and on-premises training to your management team and end users. Progent has expertise in key components of a Lync 2013 deployment that include Windows Server, SQL Server and Exchange Server, and Progent can assist your organization to integrate Lync Server 2013 with popular Office and Office 365 apps such as Outlook clients, Excel and PowerPoint.

Does Progent offer stealth penetration testing services?
Stealth intrusion checking is a key part of any comprehensive network security strategy. Progentís security experts can run extensive unannounced penetration security checks without the awareness of your organization's internal network support staff. Stealth penetration testing uncovers whether current security monitoring tools such as intrusion incident warnings and event log monitoring are properly set up and consistently observed.

Can Progent help us manage our passwords, IP addresses, SSL expirations and other network assets?
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, update, retrieve and protect information related to your IT infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can eliminate as much as 50% of time wasted searching for vital information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Learn about Progent's ProSight family of managed services for small organizations.

Can Progent help my business develop custom eCommerce applications?
Progent's IT consultants can assist your business to develop web sites that are integrated with sales and inventory applications to lower the expense and strengthen the dependability of on-line business. Progent can help you to configure a secure, highly available e-commerce environment and create purpose-built web applications based on standard tools and or customize off-the-shelf software so that they accommodate your specific business needs. Progent can provide online services from experienced Microsoft SQL Server programmers and Oracle programmers and DBAs, and MySQL experts to assist you to carry out mission-critical application development.

Can Progent help us integrate and manage Android smartphones?
Progent's Android phone and tablet integration consulting services have years of background delivering remote and onsite support for organizations of any size who need to integrate Android phones and tablets into their information networks so that mobile clients can work together while on the go. Progent has the range of know-how to resolve network issues that span multiple manufacturers and that represent a combination of legacy and up-to-date information technology. Progent provides affordable remote consulting to assist you with any facet of designing, configuring, managing and troubleshooting your BYOD solution. Progent can provide occasional technical support to help you to resolve particularly challenging IT problems, or Progent can provide outsourced or co-sourced project management services to ensure that you finish major network projects on time and on budget. Progent can assist with local, cloud-centric, or hybrid network environments and offers expertise with operating systems, apps, management tools and network infrastructure. Progent also offers specialized group or individual training sessions to help you manage and operate Android phones and tablets to maximize their business value.

Does Progent offer fast and affordable network health audits?
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to get an unbiased assessment of the overall health of their information system. Based on some of the top remote monitoring and management tools in the industry, and supervised by Progent's world-class group of IT professionals, ProSight Network Audits show you how well the configuration of your essential network devices adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide instant ROI like a more manageable and more secure Active Directory environment. Both versions also offer the long-term benefits of advanced remote network monitoring and management (RMM) technology. These benefits can include easier network management, better compliance with information security requirements, higher utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and increased uptime. For more information about ProSight Network Audits and to see sample reports, go to ProSight Network Audits.

How can Progent help my business integrate Windows Hyper-V server virtualization software?
Progent's certified Windows Server 2016 Hyper-V experts and Windows Server 2012 R2 consultants can assist you to evaluate the potential benefits of Hyper-V-powered server virtualization for your company, perform pilot installations to validate Hyper-V's operation with your production software, assess your network and server architecture for smooth operation with virtualization technology, help you in upgrading to Microsoft Windows Server 2016 or Windows Server 2012 R2 and configuring Hyper-V, educate your network management personnel to track and administer Hyper-V, provide world-class consulting help for enhancing the protection of your virtual machines, establish and validate disaster recovery processes that optimize network availability, and deliver ongoing consulting and maintenance including affordable online troubleshooting and comprehensive Help Desk services.

Can Progent help me manage and troubleshoot BlackBerry smartphones and BlackBerry Enterprise Server?
Progent offers the expertise of RIM BlackBerry-qualified experts who can assist small businesses to design, administer, and troubleshoot BlackBerry Enterprise Server and BlackBerry smartphones economically and successfully, eliminating the requirement for an in-house BlackBerry expert and reducing the cost and distraction of maintaining a mobile wireless workforce. Progent's BlackBerry specialists have in-depth experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE-certified network engineers, and CISA and GIAC-certified security engineers. This wide range of expertise, in conjunction with Progent's proven remote support model, provides small businesses a cost-effective option for incorporating BlackBerry devices and software productively into their IT system.

How can Progent help our business evaluate and install Windows Server 2012 R2?
Progent's Microsoft-certified Windows Server 2012 support experts can help you to assess the advantages of Windows Server 2012 R2 for your organization, create test environments and rollout plans, optimize your network for local, multi-location, private or public cloud-based, and partial-cloud environments, train your IT management, team, develop an enterprise-wide security strategy, streamline IT management, help with application development, and generate and test a disaster recovery/business continuity plan. If your organization is thinking about upgrading from Windows Server 2012 R2 to Windows Server 2016, Progent's Windows Server 2016 hybrid solutions experts can assist you to assess the benefits of Windows Server 2016 for your business and design and carry out an efficient upgrade to Windows Server 2016 and Hyper-V 2016 based on a local, cloud, or hybrid architecture.

Can Progent help implement virtual desktops with Windows Server 2016?
Microsoft's desktop virtualization technologies lower the work required for IT managers to install applications so they are consistent throughout an entire workforce, offer the power to manage access to business information, and enable quick installation of additional or upgraded desktops. In Windows Server 2016, the Terminal Services utility has been revamped and named Remote Desktop Services or RDS. Microsoft's new Virtual Desktop Infrastructure that powers Remote Desktop Services streamlines client access, enhances performance, strengthens security, unifies administration, and offers a nearly transparent client environment. Progent's desktop virtualization engineers can assist you to evaluate the business advantages of Microsoft's virtual desktop technologies, configure pilot and production environments, optimize your network infrastructure to support virtualized desktops efficiently, evaluate and remediate security problems, and train your IT administrators to follow industry best practices to achieve maximum payback from desktop virtualization.

What types of organizations can Progent help?
Progent provides IT outsourcing, cloud integration and PC and mobile support for small and midsize businesses, affordable remote IT consulting for local governments and school districts, plus branch office support and disaster recovery solutions for large corporations. Progent's small business clients typically cannot justify the hassle and cost needed to have their own full-fledged IT management team and depend on Progent for as-needed advice, system integration and remediation. Small and midsize businesses find it cost effective to use Progent's remote expertise on an as-needed basis for tasks like Windows Server deployment, Exchange Server migration, network appliance upgrades, site relocation, hybrid cloud integration, or Call Center services. For enterprise-class disaster recovery/business continuity solutions, Progent can provide immediate online or onsite access to a Cisco-certified CCIE network infrastructure engineer, a VMware VCDX-certified Site Recovery Manager consultant expert, or a NetApp MetroCluster consultant. Progent's CISSP and CISM-certified information assurance consultants offer a range of security evaluation packages designed for networks of all sizes.

What is Managed Network Monitoring and how can it help my business?
Managed Network Monitoring is a form of co-sourcing that permits your in-house IT staff to take advantage of the system monitoring activities of an outside consulting firm. If your operation has a small internal IT staff, Progent's Managed Network Monitoring outsourcing offering is an economical way to optimize network reliability, throughput and security.

Key features of Progent's Managed Network Monitoring Package include:

  • Progent performs a requirements evaluation and configures System Center Operations Manager
  • Progent deploys an off-site Microsoft Operations Manager server to track your IT system
  • Progent provides Help Desk Call Center support services, coordinated with Microsoft Operations Manager
  • Progent remotely tracks, diagnoses, and/or fixes problems
  • Progent provides regular network maintenance including application of service packs and security patches
  • Network Appliances must be covered by vendor's on-premises warranty service

    How can Progent help me integrate Microsoft System Center 2012 R2?
    Progent's Microsoft System Center 2012 consultants have over 15 years of background integrating, supporting and fixing the key components included with System Center and can help your organization to design, deploy, maintain, and fix your Microsoft System Center 2012 R2 ecosystem to optimize the availability and responsiveness of your applications and infrastructure across multiple Windows and Linux/Unix operating systems and on-premises and Cloud-based fabric. Progent also offers System Center 2016 migration planning and support to help you to move to the current version of System Center from an earlier release or from another IT management platform to deliver the benefits of enterprise-class provisioning, automation, security and compliance, plus datacenter and critical application performance monitoring.

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    If your small business is in Palo Alto or anywhere in the area and you are in need of technical help, information technology outsourcing, or high-level expertise from a Progent professional, call 650-543-0400 or visit Contact Progent.

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