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Can Progent provide certified expertise for information assurance and SIEM solutions?
GIAC (Global Information Assurance Certification) was established in 1999 to certify the knowledge of computer security professionals. GIAC accreditations are acknowledged by companies and government organizations around the world including and the United States National Security Agency. Progent's GIAC-certified information assurance specialists can provide help with all of the security disciplines covered within the GIAC certification including evaluating infrastructure security mechanisms, event handling, traffic analysis, web-based application security and SIEM solutions for compliance with government mandates for reporting security incidents.

Does Progent offer project management services?
For enterprise clients looking for advanced project management assistance, Progent can provide access to veteran information technology professionals with years of background in technology management, program development, and process design for organizations ranging from Big 4 firms to dot-com startups to state government agencies. These seasoned IT managers can provide project management expertise to help businesses to adhere to best practices to make sure major projects are successfully completed on time and on budget.

Can Progent help my business migrate from Windows Server 2000 or Windows Server 2003?
Progent can help you create, rationalize and implement a project to transition to Windows Server 2012 R2 from a Microsoft Windows Server 2003 or Microsoft Windows 2000 Server environment. Progent's Microsoft Gold-certified consultants can also provide economical online consulting services and technical support so your company can maintain 2012 deployments. Progent can help you to determine the strategic advantage of upgrading from earlier versions of Windows Server and can adhere to best practices to ensure a smooth transition to Windows Server 2012 R2.

What online services are available for maintaining Cisco routers?
Some of the typical online Cisco router support services offered by Progent are configuring domain name, IP addressing, routing maps, clock, and user accounts; configuring iBGP and HSRP, aggregate routing, BGP to EIGRP redistribution, and ECN gateways; fixing BGP peering arrangements, routing maps, line settings and BGP peering arrangements; upgrading router's IOS image; validating router failover; troubleshooting VPN tunnel and routing problems; producing a network diagram and documenting router setup; plus policy and fault tolerance strategy.

How can Progent help integrate Office 365 Exchange Online with on-premises Exchange?
Microsoft supports transparent hybrid environments that combine Office 365 Exchange Online and local Exchange. This permits you to have specific mailboxes hosted at your physical datacenter and other mailboxes resident on Office 365. Progent's Microsoft Gold-certified consultants can help your organization with any facet of designing, implementing and debugging your hybrid Office 365/Exchange network. Progent's Exchange specialists can deliver as-needed expertise to help you resolve challenging technical problems and also offer extensive project management outsourcing to make sure your hybrid Office 365 solution is completed on time and on budget. To learn more about Progent's online consulting expertise for hybrid Office 365 and on-premises Exchange environments, see Office 365 integration with on-premises Exchange.

What security support does Progent offer for Linux/UNIX environments?
If you run a multi-platform business network with Linux/UNIX and Windows servers, Progent can offer security help by providing a CISSP-certified network expert to assist your whole business in a broad selection of security concerns. CISSP Certification recognizes expertise with a worldwide standard for data security. ANSI (American National Standards Institute) has awarded the CISSP credential accreditation in the field of information security under ISO/IEC 17024. Progent can give you access to a CISSP-certified consultant to help your company in a variety security fields including:

  • Security Administration Procedures
  • Security Architecture and Models
  • Access Control Solutions and Processes
  • Applications Development Security
  • Operations Security
  • Site Security
  • Cryptography
  • Telecommunications, LAN and WAN Security
  • Disaster Recovery Planning
  • Law, Investigation, and Ethics

    Can Progent help us integrate our environment with Microsoft Azure Service?
    Progent's Azure cloud planning and integration experts can assist you with every aspect of Azure cloud integration including needs analysis, readiness evaluation, system architecture, pre-production testing, deployment, automated administration, performance tuning, license management, disaster recovery preparedness, security policy enforcement, and compliance validation. Progent can assist your IT staff to configure and debug firewalls and VPN connections so your clients can safely connect to Azure-based resources, and Progent's Microsoft Gold-certified consulting experts can help you integrate key Microsoft technologies to work in the cloud including Microsoft Windows Server, Exchange, SQL Server and Skype for Business. Progent can also help your organization to set up a hybrid environment that transparently integrates on-premises datacenters with Azure resources.

    Can Progent help us move our data center to a colocation facility?
    There are hundreds of enterprise-class colocation centers in the San Francisco Bay Area and major metropolitan areas across the U.S., and Progent's colocation center support team can enhance your systemís redundancy and performance by helping you select a colocation facility that addresses the specific needs of your company including geographic proximity, space, communications, budget, and value-added features and services. Progentís data center IT services are intended for companies with hardware housed at colocation hosting facilities and requiring timely on-site help at the colocation facility as well as remote support from Microsoft and Cisco certified experts. Progent offers a selection of colo center support services including network architecture evaluation, Windows and UNIX server integration and maintenance, troubleshooting for server and telecommunications infrastructure, design and installation of high availability configurations, defining and implementing layered security structures, firewall integration and support, designing load balancing solutions, and planning fault tolerant server and storage cluster systems.

    How does Progent support the Microsoft Solutions Framework (MSF) process model?
    In conducting information technology projects for enterprise customers, Progent uses a phased technique based on agreed upon milestones in order to achieve economic, scheduling, and engineering targets while minimizing business disruption. Progent's methodology follows industry project management standards based on the leading practices incorporated in the Microsoft Solutions Framework (MSF) and includes needs definition, planning and architecture proposals, testing, required adjustments, and expert deployment. All phases are documented to provide a comprehensive description of IT services delivered and to assist in ongoing network maintenance.

    Does Progent offer consulting support for Cisco's Meraki cloud-managed Wi-Fi access points?
    Progent's Meraki wireless AP consultants offer online and on-premises support services to help organizations of all sizes to design, install, maintain, expand or troubleshoot Wi-Fi networks that utilize Cisco Meraki cloud-managed wireless access points. Progent can help you to configure and support Cisco's Meraki-based Wi-Fi networks for sites that range from a teleworker's home or a branch office all the way to a campus or a multi-site enterprise. Progent can also assist you to integrate other Cisco technology such as Catalyst, Nexus and Meraki switches, ASR routers and ASA firewalls to build a seamless ecosystem that delivers the same access, performance, security compliance, manageability and availability for wired and wireless users regardless of their location or device. (Refer to Cisco Meraki switches consulting services.)

    Does Progent offer support for NetApp SAN storage solutions?
    Progent offers enterprise customers remote or onsite NetApp SAN consulting services for NetApp's entire portfolio of SAN software and hardware products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster, FlexPod cloud infrastructure, SnapMirror data replication, SnapVault and OSSV continuous D2D backup, Virtual Storage Console (VSC) for VMware vSphere, MultiStore/vFiler for storage partitioning, OnCommand Unified Manager Core, and NetApp's All-Flash, Hybrid Flash, V-Series and N-Series hardware products. Components of NetApp SAN storage technology supported by Progent include SAN architecture, hybrid-cloud deployment, virtualization, migrations, transparent updates, system management, information assurance, high availability, and remediation. Progent can provide Tier 3 support to assist you to resolve issues with NetApp SAN environments efficiently following industry best practices.

    What are the advantages of Progent's model for remote support?
    Most computer system issues can be fixed quickly by Progent's team of remote service experts. This eliminates lost productivity which can be caused by waiting for a local consultant to show up at your office. In addition, many independent consultants and network consulting firms demand minimum on-site billing that can convert a ten-minute problem into a two-hour invoice. Progentís model of billing per minute and billing only for support actually delivered allows Progentís remote support experts to resolve hundreds of minor issues every day at the lowest feasible cost. In addition, the security of knowing there is reliable access to Progent's large team of technical professionals opens the door to a new realm of powerful network solutions that typical small companies would otherwise shy away from for fear of having inadequate support resources.

    Does Progent offer fast and affordable network health audits?
    Prosight Network Audits offer a quick and low-cost alternative for small and mid-size businesses to get an unbiased evaluation of the health of their IT system. Powered by a selection of the top remote monitoring and management platforms available, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner and safer AD implementation. Both options also provide the ongoing advantages of advanced remote network monitoring and management (RMM) technology. These advantages can include easier network management, better compliance with government and industry security standards, more efficient utilization of network assets, faster problem resolution, more reliable backup and restore, and higher availability. For more information about ProSight Network Audits and to view sample reports, go to ProSight Network Audits.

    Can Progent help me configure Database Availability Groups for Exchange 2013?
    A Database Availability Group known as a DAG is the core of high availability (HA) and resilience for Microsoft Exchange 2013 Mailbox servers. Introduced in Microsoft Exchange 2010, a DAG is a group of as many as 16 MBX servers where any server in a DAG can contain a replica of a mailbox database from a different DAG server. DAG servers cooperate with one another to restore unassisted from breakdowns that impact mailbox databases. Progent's certified Exchange consultants can provide DAG support services to assist your organization to plan, configure and maintain a high availability environment for your Exchange mailboxes.

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    If your small business is in Palo Alto or anywhere in the area and you are in need of technical help, IT outsourcing, or top-level expertise from a certified Progent consultant, call 650-543-0400 or visit Contact Progent.

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