Onsite Service Available in Palo Alto, Redwood City, Menlo Park, East Palo Alto, Atherton





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How can Progent help us design and manage a virtualization solution?
Virtualization techniques enable businesses to maximize utilization, streamline network operations, and improve application continuity and security. operate multiple virtual machines on a single actual processor. Common usage scenarios for virtualization are resource efficiency, inexpensive hosts for programs that require older OS software, and economical segregation of software programming or testing environments from production systems. Progent's virtual server engineers offer Microsoft Windows Server 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server 2012 R2 virtual networking support services, Microsoft Windows Hyper-V Virtual Server consulting, VMware vSphere planning and deployment, VMware NSX network virtualization architecture and integration, and Citrix XenServer assistance. Progent can configure virtual servers to optimize performance, fault tolerance and manageability while at the same time lowering costs; propose and test disaster recovery strategies that minimize productivity loss in the event of a major failure; and provide ongoing maintenance, troubleshooting, and consulting services as computer technology advances.

Can Progent help set up pilot systems to help our company test new technology?
Progent's Test and Training Lab at the QTS Colocation Center in Sacramento, California has a variety of dedicated computers and network support equipment intended to be utilized online or on premises to facilitate system testing, evaluations, capacity modeling, forensics, disaster recovery simulation, training, and other purposes to help Progent's customers succeed with large-scale projects.

How can Progent help local governments and school districts with IT management?
Progent has extensive experience providing a broad range of online IT support and emergency repair services to local governments and school districts throughout the United States. Progent is one of the industryís pioneers in providing advanced remote IT support and has provided network solutions to organizations in all 50 states. Progent's remote network support for local governments eliminates travel expenses and resolves issues faster than on-premises service calls.

Does Progent offer consulting services for Microsoft Office and Office 365?
Progent's certified Office and Office 365 experts can help businesses of any size to integrate Office desktop and Office 365 applications including Excel, Office Word, PowerPoint, Microsoft Outlook, Microsoft Access, Project and Publisher into a cohesive solution that provides quick return on investment and enables improved business outcomes. Progent can assist you to interface Office or Office 365 apps with each other and with other core Microsoft platforms such as SharePoint, Microsoft Exchange Server and SQL Server. Progent's consultants can also help you fix compatibility problems with different versions of Office and offers live online Office and Office 365 training to individuals or groups.

Can Progent help us move our data center to a colocation facility?
There are hundreds of enterprise-class Internet Data Centers in Northern California and major metropolitan areas throughout the United States, and Progent's colocation support team can improve your systemís reliability and performance by helping you choose a colocation site that meets the particular requirements of your enterprise such as geographic location, size, communications, budget, and value-added features and services. Progentís colocation center support services are designed for companies with hardware housed at colocation hosting sites and in need of timely on-premises service at the colo site as well as online help from Microsoft and Cisco certified professionals. Progent provides a variety of co-location center consulting services including network topology evaluation, Windows and Linux server installation and maintenance, tech support for server and communications networking, design and installation of high availability configurations, defining and implementing layered security defenses, firewall configuration and troubleshooting, configuring load balancing environments, and planning high-availability server clustering configurations.

Does Progent offer support for video conferencing and immersive telepresence?
Progent offers the support of an accredited video conferencing engineer with expertise integrating technology from the major video conferencing/telepresence vendors including Cisco, Polycom, and LifeSize and can help your company to plan, configure, upgrade, or troubleshoot a telepresence environment that preserves your investment and optimizes the business value of your information network. Progent can also provide the expertise of infrastructure engineers able to assist businesses of any size to build and maintain a network that delivers the speed, reliability, protection, and scalability required to accommodate your telepresence environment.

Can Progent help us configure and troubleshoot Cisco Unified Communications Manager (CUCM) or CallManager?
Cisco Unified Communications Manager (Unified CM), previously branded CallManager, functions as the core of Cisco's communications and collaboration portfolio. CUCM and Unified CM Express (CME) offer an advanced IP-PBX by integrating closely with apps that include Cisco Unified CM IM and Presence Service with Jabber support, Unity Express for voicemail management, Mobile Connect for Single Number Reach (SNR), and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact solution. Progent's CCIE-certified CUCM and CallManager experts can help with any aspect of CUCM configuration and troubleshooting in areas such as integrating Voice over IP phones and video phones, designing dial plans, configuring SIP PSTN trunks and CUBE internetworking, installing ISR G2 routers with CUBE support, designing UCS server clustering solutions for survivability, and integration with Microsoft Exchange Server.

Can Progent help Us Use Cisco CUBE technology to Set Up SIP PSTN trunks?
Progent's Cisco-certified SIP trunk consultants and Cisco CUBE integration experts can assist organizations of any size to plan, integrate, manage, troubleshoot and enhance Cisco's SIP (Session Initiation Protocol) infrastructure technology and Cisco's CUBE-connected IP PSTN trunks. Progent can provide cost-effective remote or onsite expertise to assist companies to migrate smoothly to a productive unified communications network that delivers accelerated ROI. Progent's Gold-certified Microsoft unified communications experts can help you to establish connections between Cisco's CUBE SBC and Microsoft's VoIP and IP video platforms like Skype for Business Server and Lync Server for connectivity to a SIP PSTN trunk.

Can Progent help us migrate to System Center 2016 Configuration Manager?
System Center Configuration Manager 2016 automates application and device provisioning and updating, centralizes security and compliance settings control, inventories network resources, protects against corporate data leakage, performs health monitoring, enables secure self service, and delivers a single point of control for administering multi-operating system ecosystems based on on-prem, cloud, or hybrid deployment models. Progent's Microsoft Gold-certified Configuration Manager 2016 consulting team and Azure cloud specialists can assist businesses of any size with any facet of planning, installing, using and repairing a SCCM 2016 deployment for on-premises, cloud-based, or hybrid environments.

What pricing structure does Progent use for support services?
Progent's convenient by-the-minute engagement model demands no complicated contracts, minimum fees or invisible charges for standard service. Many consultants have minimum charges or other extra expenses that drive up support invoices. For remote service from Progent during normal business hours, you are billed only for the actual time devoted to fixing your support issue. If it only takes fifteen minutes to fix your problem, then you pay only for fifteen minutes. For scheduled on-premises support service booked more than 24 hours in advance, you pay only for the time when our expert is present on-site repairing your network. No extra on location charges or travel fees. Just Progent's affordable per-minute rate. For emergency same-day on-premises service visits, you may have to pay for our consultant's travel time, but never an increased emergency billing rate.



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If your small business is in Palo Alto or anywhere in the area and you need technical assistance, IT outsourcing, or high-level services from a Microsoft or Cisco certified engineer, call 650-543-0400 or visit Contact Progent.
















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