Onsite Service Available in Palo Alto, Redwood City, Menlo Park, East Palo Alto, Atherton





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Which ERP and MRP programs are supported by Progent?
Progent offers ERP and MRP support for a range of solutions including:
  • Microsoft Dynamics AX Enterprise Resource Planning Software (formerly Microsoft Axapta)
  • Microsoft Dynamics GP Business Accounting Software (formerly Great Plains)
  • Microsoft Dynamics NAV Business Management Software (formerly Navision)
  • Microsoft Dynamics SL Accounting Software (formerly Microsoft Solomon)
  • Microsoft Dynamics RMS (Retail Management System)
  • Macola ES by Exact Software
  • MAS 90 ERP by Sage Software
  • QuickBooks Accounting Software by Intuit

    How can Progent help us with SQL Server 2016?
    SQL Server 2016 introduces major improvements in performance, scale, security, availability, mobile computing support, plus integrated BI. New features include PolyBase for handling structured and unstructured files in one appliance for data warehousing, Jason support, Dynamic Data Masking, Mobile Report Publisher, and centralized control over on-premises and cloud-resident resources. Progent's Microsoft certified SQL Server 2016 consulting experts can provide online and onsite support to help businesses of any size to design, deploy, manage or debug any edition of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with other key Microsoft technologies such as Windows Server and Hyper-V, Exchange Server 2016, SharePoint, Dynamics ERP, Skype for Business, and System Center Operations Manager (SCOM).

    What are the advantages to my business of Progent's network monitoring services?
    Microsoft System Center Operations Manager increases the availability of business-critical programs by proactively detecting and helping to resolve trouble spots before they can crash a server. Operations Manager can optimize network throughput by checking selected performance thresholds and use patterns on critical servers, allowing network support staff to be more proactive in integrating performance-related products and to eliminate trouble areas before they bring about serious system bottlenecks. However, configuring Microsoft Operations Manager to take full advantage of this state-of-the-art monitoring software can be difficult. With more five years of experience with the NetIQ technology upon which MOM is derived, Progent's technical team members can help you choose the right Operations Manager components, install and integrate Operations Manager, and generate custom rules, scripts, reports and alerts for your enterprise. Progent can also document Operation Manager's server monitoring rules and procedures for your IT staff.

    How can Progent help local governments and school districts with IT management?
    Progent has a long background providing a full-spectrum of remote IT support and emergency troubleshooting services to local governments and school districts throughout the United States. Progent is one of the pioneers in providing expert remote IT support and has delivered IT solutions to organizations in every state. Progent's remote network consulting for local governments eliminates travel costs and solves issues faster than onsite support.

    Does Progent support Cisco's legacy firewalls as well as next-generation ASA firewalls with Firepower Services?
    The current ASA 5500-X Family Next-Generation Firewalls with Firepower Services offer significantly more bang for the buck than Cisco's legacy PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX firewalls for all new installations. Progent's Cisco-certified CCIE network consultants can assist your company to maintain your legacy PIX or Cisco ASA 5500 firewalls and migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent's consultants can provide remote and on-premises help with ASA 5500-X firewalls with Firepower Services and can help your organization to design, configure, tune, administer and troubleshoot firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services.

    Can Progent help us move our data center to a colocation facility?
    There are hundreds of enterprise-class colocation centers in the San Francisco Bay Area and larger metropolitan areas across the U.S., and Progent's colocation support team can enhance your systemís fault tolerance and performance by helping you select a remote data center site that meets the individual needs of your company such as geographic location, space, communications, affordability, and value-added features and services. Progentís data center IT services are intended for businesses with hardware located at collocation hosting sites and in need of on-demand in-person help at the co-location facility plus online help from Microsoft and Cisco certified experts. Progent offers a selection of co-location center support services including network topology analysis, Windows and Linux server integration and maintenance, tech support for server and communications networking, development and deployment of high availability configurations, defining and implementing layered security defenses, firewall integration and troubleshooting, configuring load balancing environments, and planning fault tolerant server and storage clustering systems.

    Does Progent Offer Support for NetApp SAN Storage Solutions?
    Progent can provide enterprise clients remote or on-premises NetApp SAN consulting support for NetApp's complete family of SAN storage software and hardware products including ONTAP data management, MetroCluster array-based clustering, FlexPod cloud architecture, SnapMirror data replication, SnapVault and OSSV continuous backup, Virtual Storage Console (VSC) for VMware, MultiStore/vFiler for secure IP space separation, OnCommand Unified Manager Core, plus NetApp's All-Flash, Hybrid Flash, V-Series and N-Series hardware lines. Areas of NetApp SAN solutions supported by Progent include system architecture, cloud deployment, virtualization, migrations, non-disruptive updates, system management, information assurance, disaster recovery, and remediation. Progent offers Level 3 support to assist you to resolve problems with NetApp SAN storage environments efficiently based on leading practices.

    How Can Progent help our company migrate to Exchange 2013?
    Progent offers expert Microsoft Exchange Server 2013 migration support services including risk/benefit analysis, outsourced or co-sourced project management services, site analysis, cost estimates of all new software and equipment required, preparing your Active Directory forest and domains to work with your Exchange 2013 solution, configuring DAGS that provide maximum availability to your Exchange mailboxes, system testing at a client's site or at Progent's test lab, managing transitional coexistence of Microsoft Exchange Server 2013 and previous editions of Exchange, installation of the new Exchange environment, decommissioning the old servers, and training for client's support staff and end users.

    Can Progent help with setting up and using Microsoft Project?
    Progent's Microsoft Project experts offer advanced expertise in deploying and managing Microsoft Project Server and Project Online and can deliver a wide variety of affordable online consulting services following leading practices to assist businesses of all sizes to receive all the advantages of this powerful project management solution. Support services available from Progent include project design, software configuration and upgrades, strategies for safe collaboration among local and remote or mobile users, network optimization, and specialized online training.

    How can Progent help my company upgrade to Windows 8.1?
    Progent's Microsoft certified Windows 8.1 migration engineers can assist your company to evaluate Microsoft Windows 8.1 to confirm application compatibility and to determine its speed and stability running in your environment. Progent's consultants can also help you to estimate the potential business benefits of moving to Microsoft Windows 8.1. If you decide that Microsoft Windows 8.1 makes sense for your business strategy, Progent can help you to design and carry out a non-disruptive migration to Windows 8.1 from a your current version of Windows. Progent's consultants also offer Windows 10 planning and migration assistance.

    How can Progent help my business with a complex Active Directory deployment?
    Progent's Active Directory support services include certified expertise in planning, deploying and supporting complex Active Directory (AD) installations. Progent's Microsoft-certified consultants have extensive experience troubleshooting tough Active Directory issues such as replication problems, multi-domain partition implementations, corrupted AD objects, clean-up of legacy early-release software configuration objects in live Active Directory environments, and fixing of failed installations of Active Directory and AD-dependent programs. Additionally, Progent is skilled in applying advanced Active Directory tools including NTDSUTIL and NETDIAG. Progent can also recommend configuration techniques that address key areas such as AD naming conventions, hierarchical model, IT administration structure, selection and design of group policy objects, plus security and auditing definitions. Progent can also analyze the impacts of server and service implementations on capability and speed.

    What web development services are available from Progent?
    Web development services offered by Progent's Experts Team include web architecture, web implementation, .ASP and .NET application development, web graphics, and 1-on-1 training in web development software. Progent can also give you access to development experts who can help you create and integrate custom eCommerce solutions. For data-driven web commerce sites, Progent can provide affordable access to certified SQL Server programmers and Oracle database application programmers.



    More Questions and Answers

    If your small business is in Palo Alto or anywhere in the area and you are looking for computer help, information technology outsourcing, or high-level services from a Microsoft or Cisco certified engineer, call 650-543-0400 or visit Contact Progent.
















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