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How Can Progent Help with Windows Server 2008 R2?
Progentís Gold-certified Windows Server consultants can assist you to migrate efficiently to Microsoft Windows Server 2008 R2 and can maximize the advantages of Windows Server 2008 by providing consulting support that include network design, software and hardware deployment, Hyper-V virtualization, Failover Clustering set up, disaster recovery planning and documentation, security strategies, affordable and secure remote connectivity, webinar training, and remote consulting and troubleshooting.

Can Progent help us configure and troubleshoot Cisco Unified Communications Manager (CUCM) or CallManager?
Cisco Unified Communications Manager (CUCM or Unified CM), originally branded CallManager, functions as the center of Cisco's collaboration solution. CUCM and Unified CM Express offer a modern IP-PBX by integrating closely with unified messaging applications such as Cisco Unified CM IM and Presence Service, Unity Express for voicemail management, Mobile Connect for Single Number Reach (SNR), and Unified Contact Center Enterprise (UCCE) for building a highly automated customer contact center. Progent's Cisco-certified Cisco Unified CM consultants can assist with any aspect of Unified Communications Manager support and troubleshooting in areas that include integrating Cisco VoIP phones and desktop video IP phones, designing dial plans, integrating SIP trunks and CUBE session border controllers, deploying ISR G2 routers with CUBE support, designing Cisco UCS server clustering solutions for survivability, and integration with Microsoft Exchange Server.

Can Progent help integrate a business intelligence (BI) reporting solution that consolidates all our vital data?
Progentís business information reporting consultants can provide remote and onsite expertise to assist your organization with any aspect of business intelligence reporting ranging from troubleshooting or enhancing reports to designing and implementing an advanced BI solution. Progent's management reporting experts can help your company to support your existing BI environment, assist you to upgrade databases and applications from a legacy reporting product to a current one, and deliver custom remote mentoring tailored to your specific requirements. Progentís business reporting and analytics consultants offer experience in all popular BI reporting and visualization platforms including Microsoft's SQL Server business intelligence suite (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel BI tools including Power Pivot, Power Query and Power View, and Report Builder.

Does Progent have a defined methodology for best practices in solving IT problems?
Progentís staff of Microsoft and Cisco-qualified consultants have extensive IT industry experience, on the front lines of IT support, performing a wide variety of networking tasks for a diverse selection of clients. Every Progent consultant carries a set of personal methodologies from this broad industry background, and these are further enhanced by the company-wide best practices education that Progent instills in its support staff. For larger engagements, Progent experts employ the Microsoft Solutions Framework (MSF) structure for service delivery which breaks projects down into well defined and manageable sections that decrease the possibility of a project spinning out of control.

How can Progent help us take full advantage of Microsoft Project Server?
Progent's certified Microsoft Project Server experts can provide comprehensive remote and on-premises support for Microsoft Project Server and for Microsoft platforms that work closely with Microsoft Project Server. Consulting services provided by Progent include Project Professional and Project Web App integration, SharePoint Server 2013 design and configuration, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 integration, Microsoft Exchange 2016 Server migration, Exchange 2013 integration, Excel 2016 and Office 365 Excel application support, plus Office and Office 365 PowerPoint and Visio online training. Progent offers access to Cisco-certified CCIE consultants to help you to optimize your environment to support local, branch, home-based, and mobile workers so that they can utilize Microsoft Project Server 2010 to work together securely and efficiently. Progent's certified network security experts can help your IT team to plan and enforce security workflows that safeguard important project information without interfering with efficient information exchange.

Does Progent offer help with specific Apple Mac applications?
Progent's Mac consultants can support the creative aspect of Macintosh environments by offering consulting services and teaching in imaging, sound, and video. Progent's consultants offer Macintosh application software education for creative tools that include Photoshop, Adobe Illustrator, InDesign, Apple Motion, MOTU Digital Performer, and Digidesign Pro Tools. Progent can also assist you with specific tasks such as image capture or digitizing sound or motion video or integrating an commercial grade post-production studio.

Can Progent help us monitor and manage all our IP-based resources?
ZENO is Progentís monitoring and management service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system operating at peak levels by checking the health of all critical IP-based devices that make up your entire IT environment. When ZENO detects an issue, an alert is transmitted immediately to your specified IT personnel and your assigned Progent consultant so that all looming issues can be resolved before they have a chance to impair or crash your network.

Can Progent help me manage and troubleshoot BlackBerry smartphones and BlackBerry Enterprise Server?
Progent can provide the services of RIM BlackBerry-qualified engineers who can assist small businesses to design, manage, and troubleshoot BlackBerry Enterprise Server and BlackBerry mobile devices economically and effectively, doing away with the requirement for an in-house BlackBerry specialist and minimizing the expense and hassle of maintaining a mobile workgroup. Progent's BlackBerry engineers offer extensive backgrounds cooperating with Progent's Microsoft-qualified experts, Cisco CCIE network engineers, and CISA and GIAC-certified security engineers. This breadth of knowledge, in conjunction with Progent's efficient remote support model, provides small companies a cost-effective option for integrating BlackBerry technology seamlessly into their information system.

Can Progent help my business migrate from Windows Server 2000 or Windows Server 2003?
Progent can help you design, rationalize and implement a plan to move to Windows Server 2012 R2 from a Microsoft Windows Server 2003 or Microsoft Windows 2000 Server environment. Progent's Microsoft Gold Server Platform consultants can also provide economical online consulting and technical support so your company can maintain Windows Server 2012 deployments. Progent can assist you to determine the strategic value of upgrading from previous releases of Windows Server and can follow best practices to support a smooth move to Windows Server 2012 R2.

Can Progent help with Citrix XenServer virtualization technology?
Progent's Citrix XenServer virtualization engineers can assist you to understand the strategic advantages of XenServer and additional Citrix products, and can assist you to design, test, implement, troubleshoot, and maintain a XenServer solution. Progent can in addition assess your current XenServer deployment and help you to optimize consolidation, responsiveness, protection, uptime, and recoverability.

Does Progent offer support for Microsoft SQL Server 2012?
Progent can provide the expertise of certified SQL Server 2012 engineers as well as seasoned software programmers, DBAs, project management experts, network infrastructure engineers, disaster recovery specialists, and data security consultants to help you to maintain your SQL Server 2012 environment and configure a cost-effective and safe IT infrastructure that helps you realize the full business benefit of SQL Server 2012. Progent can also help you to migrate to Microsoft SQL Server 2016 or move to SQL Server 2014 from SQL Server 2012.

Does Progent Offer MySQL Application Programming and DBA Services?
Progent can provide consulting from a MySQL DBA, developer, or database designer to help you to plan, develop, and maintain database applications built on Oracle's MySQL. Progent's RDBMS experts can also assist you integrate MySQL Cluster Edition with Windows Server Failover Clustering for enterprise-level availability and throughput.

What versions of VMware's virtualization software are supported by Progent?
VMware Virtual Server is a no-cost virtualization package that runs as an application on Linux and Windows Servers. VMware Server enables companies to segment a physical server into multiple virtual machines and to learn about virtualization with minimal monetary outlay. vSphere Hypervisor (ESXi) is a free downloadable product that installs without a host OS. VMware vSphere Hypervisor is ideal for programmers, departments, and branch offices who want to facilitate application development, test software in economical virtual environments, re-host legacy operating systems, save time in server provisioning, and operate resource-intensive application programs including email, SQL, and ERP. Progent's expert VMware Virtual Server engineers can assist you with VMware Virtual Server, VMware ESX Server, and VMware VMotion so your business can benefit from VMware server consolidation.



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If your small business is in Palo Alto or anywhere in the area and you need technical assistance, information technology outsourcing, or high-level services from a certified Progent professional, call 650-543-0400 or visit Contact Progent.
















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