Onsite Service Available in Palo Alto, Redwood City, Menlo Park, East Palo Alto, Atherton

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What pricing structure does Progent use for support services?
Progent's convenient by-the-minute service model requires no complex contracts, minimum fees or hidden charges for standard service. Many competitors require minimum billing or other additional fees that drive up support costs. For online service from Progent during normal business hours, you pay only for the actual time spent fixing your support issue. If it only requires fifteen minutes to correct your problem, then you are charged only for fifteen minutes. For scheduled on-premises support work booked more than one day in advance, you are billed only for the time when a Progent consultant is present at your location repairing your network. No extra onsite charges or travel fees. Only our competitive by-the-minute billing rate. For emergency same-day in-person support visits, you may have to pay for our engineer's travel time, but never an increased emergency rate.

Can Progent help us integrate our environment with Microsoft Azure Service?
Progent's Microsoft Azure cloud integration consultants can help you with any stage of Microsoft Azure migration such as requirements definition, prerequisites assessment, solution architecture, pre-production testing, deployment, automated administration, performance optimization, software license management, disaster recovery strategies, security planning, and compliance validation. Progent can assist you to set up and debug firewall appliances and VPN tunnels so that your clients can securely access to Azure resources, and Progent's Microsoft-certified consulting experts can help you integrate critical Microsoft platforms to work in Azure including Windows Server, Exchange Server, SQL and Skype for Business. Progent can also help you to set up a hybrid ecosystem that transparently combines physical datacenters with Azure-based resources.

How can Progent help me migrate from a POP3 email system to Microsoft Exchange Server 2013?
Progent's Exchange migration experts employ documented best practices to help you migrate from POP3 email installations to Exchange Server 2013. Progent attends to essential procedures such as coordinating domain names so that both local and external users make a trouble-free migration from POP3 email. Progent can help you with configuring an on-site Exchange Server solution or help you house and administer your Exchange Server in an off-site, remote Data Center.

How does Progent handle problem escalation?
Progent follows a team approach to problem escalation, making it efficient to fix even the most challenging network issues that can appear occasionally. By leveraging 100s of man-years of experience from Progent's Microsoft and Cisco-qualified consultants, Progent can quickly and affordably repair networking problems that would stymie most IT support companies. Working with thousands of clients on implementation and integration projects every year gives Progent a unique view on what approaches succeed and which do not in resolving network problems.

Can Progent help us with desktop and mobile device configuration management?
Progent's Microsoft-certified consultants offer Microsoft System Center 2012 Configuration Manager (SCCM 2012) planning and installation and Microsoft Intune integration help to centralize and streamline the administration of your PCs and web-facing tablets and smartphones. Progent can help you to upgrade smoothly to SCCM 2012 from an older device management platform or help you to modify your existing SCCM 2012 environment to support your evolving IT requirements.

Can Progent help integrate a business intelligence (BI) reporting solution that consolidates all our vital data?
Progentís business information reporting consultants can provide online and on premises consulting to help you with any phase of BI reporting ranging from troubleshooting or enhancing reports to designing and deploying a comprehensive business intelligence environment. Progent's BI consultants can assist your company to maintain your existing reporting environment, assist you to migrate reports from a legacy reporting platform to a modern one, and provide custom online training to meet your individual requirements. Progentís business reporting consultants offer expertise in all popular business intelligence reporting and visualization platforms including the SQL Server BI suite (SSIS, SSAS, and SSRS), Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel business analytics add-ins including Power Pivot and Power View, and Report Builder.

How can Progent help us with SQL Server 2016?
Microsoft SQL Server 2016 introduces major improvements in performance, capacity, security, uptime, BOYD support, plus integrated business intelligence. Innovations include PolyBase for processing SQL and NoSQ files in one appliance for data warehousing, Jason integration, Always Encrypted mode, Mobile Reports, and centralized management of local and cloud-based operations and services. Progent's Microsoft Gold-certified SQL Server 2016 consulting experts offer remote and on-premises support to help organizations of any size to plan, deploy, manage or troubleshoot any edition of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with other key Microsoft technologies including Windows Server, Exchange Server 2016, SharePoint Server, Dynamics ERP, Lync or Skype for Business, and System Center Operations Manager (SCOM).

Can Progent help me integrate my Mac workstations with Exchange-based email?
Progent's Mac specialists and Microsoft-certified experts can show you how to set up Microsoft Outlook:Mac or Microsoft Entourage:Mac and Microsoft Exchange Server so your Apple Macintosh users can work closely with colleagues who run Microsoft Outlook. With Exchange and Outlook 2011 or Entourage for Mac, Exchange and Mac OX X software can coexist, enabling Mac users to receive and transmit email, examine the GAL, copy addresses, sync up appointments, and alert fellow workers to meetings with your Microsoft Exchange account. Progent's Outlook for Mac and Entourage:Mac experts can verify that your Exchange Server is properly set up and that WebDAV and Outlook Web App are enabled. Progent also can provide specialized online training for Outlook:Mac 2011 and Entourage.

What web development services are available from Progent?
Web development services available from Progent's Experts Team include web design, web implementation, .ASP and .NET application development, graphic design, and customized training in web development software. Progent can also give you access to application experts who can show you how to develop and integrate specialized eCommerce solutions. For data-driven web commerce sites, Progent offers affordable access to SQL Server developers and Oracle RDBMS application programmers.

How can I find out more about the benefits of Progent's IT outsourcing and co-sourcing services?
Progent has produced an IT outsourcing white paper that summarizes the benefits businesses of any size can gain by outsourcing IT support and other information technology services. Progent has also produced IT Outsourcing datasheets for three support offerings targeted for small and medium sized businesses.

Does Progent Offer MySQL Application Programming and DBA Services?
Progent offers consulting from an experienced MySQL DBA, programmer, or database architect to assist your business to plan, develop, and maintain database applications powered by Oracle's MySQL. Progent's RDBMS experts can also help your company run MySQL Cluster with Windows 2008 R2 Server Failover Clustering for advanced availability and performance.

Does Progent offer help with specific Apple Mac applications?
Progent's Mac consultants can support the creative side of Macintosh networks by providing professional services and training in graphics, audio, and multi-media. Progent's trainers offer {Mac application training for creative tools such as Photoshop, Adobe Illustrator, InDesign, Apple Final Cut Pro, Apple Logic, and Digidesign Pro Tools. Progent can also help you with specific projects such as image capture or digitizing sound or motion video or setting up an audio/video post-production studio.

What are the key features of Progent's IT outsourcing packages?
Components of Progent's IT outsourcing offerings include system assessment to make sure that your network meets appropriate levels of security and remote connectivity, round-the-clock network monitoring using MOM to anticipate issues before they impact your business, optional Help Desk Support from Progent's IT staff, security assessment to help preserve your network from intruders and virus attacks, installation of Service Packs and security updates for servers and applications, reduced rates on Progentís off-site and in-person troubleshooting services, and access to Progentís staff of Microsoft-certified system engineers and support personnel.

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If your small business is in Palo Alto or anywhere in the area and you are looking for computer support, information technology outsourcing, or high-level services from a Microsoft or Cisco certified professional, call 650-543-0400 or visit Contact Progent.

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