Onsite Service Available in Palo Alto, Redwood City, Menlo Park, East Palo Alto, Atherton





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Does Progent support Microsoft Operations Manager (MOM) software?
Progent has long experience both offering Microsoft System Center Operations Manager consulting services and using this state-of-the-art server monitoring solution. Progent offers small and mid-sized organizations two basic outsourcing service packages built on Microsoft System Center Operations Manager:

To download a single-page printable fact sheet about Progent's two outsourcing support packages for midsize businesses, click:
Network Monitoring Packages.

How can Progent enhance my network security?
Progent's security services include a comprehensive security audit, disaster recovery, virus protection and deletion, spam filtering, firewall technology, ISP relationships, backup strategy definition, and planning for secure commerce. Progent's engineers offer ISA Server 2004 consulting to help your enterprise implement technology that builds on Windows 2003 security and Active Directory for policy-based security, acceleration and management. Progent offers CISSP Security Consulting Services to help your enterprise improve security in many areas including security management practices, security architecture and models, access control systems and methodology, applications development security, operations security, physical security, cryptography , telecommunications, network and Internet security, and business continuity planning.

Does Progent publish datasheets on specific IT outsourcing packages?
Progent has produced IT Outsourcing datasheets for several support offerings designed for small and medium sized businesses. Progent’s Small Business IT Outsourcing Package offers affordable IT management, network consulting, technical support and Help Desk services for San Francisco Bay Area businesses with 10-50 network users. To see a printer-friendly PDF version of this document and learn how outsourcing can lower expenses and increase productivity, click:
Small Business IT Outsourcing Package Datasheet.

Progent's Network Monitoring Packages provide continuous network monitoring and technical support for Bay Area organizations that have 50-250 computer users. To read a printable PDF version of this datasheet and discover how outsourcing can lower expenses and increase productivity, click:
Network Monitoring Packages Datasheet.

We need fault-tolerant interoffice connectivity. Can Progent help?
Progent can provide interoffice access consulting to show you how to plan and deploy high-availability architectures for WAN connectivity. Progent’s Cisco-certified Cisco Certified Internetwork Experts can design and deploy high-availability Inter-office connections based on non-stop EIGRP network routers or non-stop OSPF configurations of Cisco routers. Progent can show you how multi-path connections and transparent fail-over can provide economical 24x7 interoffice connectivity.

Does Progent support Microsoft technology exclusively?
Progent's emphasis is Microsoft operating systems and applications and Cisco networking products, but Progent has deep experience in the creation, installation, and integration of cohesive networks that incorporate technology from multiple top vendors. Services offered by Progent include Mac OS X help, Linux integration, Sun expertise, plus consulting for RIM Blackberry Wireless, Citrix, Computer Associates, HP/Compaq, Dell Computers, IBM, Symantec, Trend Micro, VERITAS, and WatchGuard.

What are the advantages to my business of Progent's network monitoring outsourcing?
Microsoft System Center Operations Manager improves the reliability of mission-critical programs by proactively identifying and helping to resolve trouble spots before they can crash a network. Microsoft System Center Operations Manager can improve network performance by checking user-defined performance levels and usage patterns on key servers, allowing IT managers to be more selective in integrating performance-related resources and to eradicate trouble areas before they cause severe network traffic jams. However, configuring Operations Manager to take complete advantage of this feature-rich monitoring tool can be tricky. With over four years of experience with the NetIQ technology upon which MOM is based, Progent's technical staff can help you select appropriate Microsoft System Center Operations Manager components, deploy and configure Operations Manager, and generate specialized rules, scripts, reports and alerts for your network environment. Progent can also record Operation Manager's server monitoring rules and procedures for your IT department.

Does Progent offer security consulting for UNIX environments?
If you have a multi-platform IT network that supports UNIX/Linux and Microsoft servers and desktops, Progent is able to enhance system security by offering a CISSP-certified expert to assist your whole organization in a broad range of security areas that include security management practices, security structure and models, access permission systems and processes, and disaster recovery preparation.

What consulting services are available from Progent for Firewall and VPN security?
Progent's security professionals have extensive background deploying and supporting Firewall/VPN products from diverse vendors and can help you create a smart security system and then implement, administer and support it. In addition, Progent's CISSP certified engineers and CISM certified security professionals can advise you ways to build security into your business processes.

What network support services are available from Progent on a 24x7 basis?
Progent's 24x7 Network Management Services include:

  • Proactive, automatic network monitoring
  • Timely, expert response to network issues
  • Cost-effective service escalation when needed
  • Online network support services to reduce expenses and resolve problems quickly
  • Help Desk Call Center for expert online assistance
  • Economically priced IT support outsourcing bundles for small businesses

    How does Progent support the Microsoft Solutions Framework (MSF) process model?
    While managing IT projects for large companies, Progent follows a phased approach based on agreed upon milestones in order to meet budgetary, scheduling, and technical goals while minimizing business disruption. Progent's methodology follows industry project management standards based on the best practices incorporated in the Microsoft Solutions Framework (MSF) and includes needs identification, planning and architecture proposals, testing, required adjustments, and expert deployment. All phases are documented to create a detailed description of technical services delivered and to help in ongoing network support.



    More Questions and Answers

    If your small business is in Palo Alto or anywhere in the area and you are looking for computer help, IT outsourcing, or high-level services from a Microsoft or Cisco certified professional:

    Call 650-543-0400 or send email to information@progent.com















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