San Francisco Peninsula
Palo Alto, Redwood City, Atherton:

Can Progent help our company integrate Windows 8 desktop computers and mobile devices?
Progent's Microsoft-certified Windows 8 consultants can deliver a variety of IT outsourcing and co-sourcing services to help organizations of any size to install, administer, and troubleshoot IT systems that incorporate desktops, notebooks, tablets, or Windows phones powered by Microsoft Windows 8. For enterprise customers, Progent's senior project managers can help create testing labs to assess Microsoft Windows 8 and plan and implement Windows 8 deployment projects based on leading practices.

Does Progent support Microsoft and Cisco technology exclusively?
Progent's emphasis is Microsoft software and Cisco network technology, but Progent has broad experience in the design, installation, and integration of cohesive networks that combine technology from multiple popular vendors. Services available from Progent include Mac and iPad 3 help, Linux support, Sun Solaris expertise, RIM BlackBerry and Apple iPhone management and integration, Citrix consulting, plus consulting for Computer Associates, HP/Compaq, Dell Computers, IBM, Symantec, Trend Micro, VERITAS, and WatchGuard.

Which ERP and MRP programs are supported by Progent?
Progent provides ERP and MRP consulting for a range of platforms such as:

How can Progent help my business get the most benefit from Microsoft System Center Operations Manager?
Configuring Microsoft System Center Operations Manager can be complex. With over eight years of background with the NetIQ technology upon which System Center Operations Manager is built, Progent's consulting staff can assist to you choose appropriate Operations Manager components, set up and deploy Operations Manager, and write specialized rules, scripts, reports and alerts for your business. Progent can also write a description of Operations Manager's server monitoring policies.

You can outsource Microsoft System Center Operations Manager problem response to Progent's Microsoft-certified technical team members. With years of information system support experience, these IT experts can also respond efficiently to the monitoring information produced by Microsoft System Center Operations Manager to keep vital servers operating continually. By inspecting trend reports and responding efficiently to alerts, Progent can eliminate emerging problems before they result in downtime or fix critical problems as soon as they occur. Usually, Progent can fix problems remotely, conserving time and expense. For severe problems that demand on-premise service, Progent can immediately dispatch a field support specialist to the location of any small company in the Bay Area and to most zips in the United States.

Does Progent support all major data backup/recovery products and services?
Progent's backup and restore engineers can provide support for a wide range of products and services that provide solutions for protecting Windows, Mac, and Linux/UNIX physical and virtual servers and desktops as well as laptops and smartphones. Progent offers help for leading data protection products including Acronis Backup and Recovery, Backup Exec, BackupAssist, CrashPlan PRO, Double-Take, MozyPro, Retrospect for Macintosh, Time Machine, vSphere Data Protection, and FLARs. Progent can assist you to design, enhance, or maintain data backup solutions for a range of topologies including on-premise, remote, cloud, or a mix.

Why does Progent often recommend upgrading to Microsoft Windows Server 2008 R2?
Microsoft Windows Server 2008 R2 is a major step forward in making IT networks more protected and fault tolerant, simpler to virtualize and manage, higher performing, and able to provide an improved environment for web publishing. Progent's Microsoft-certified Windows 2008 engineers can assist your business get the most from the enhancements incorporated into Microsoft Windows Server 2008 R2 by delivering certified consulting, tech support, training, staffing, monitoring, and security expertise.

Can Progent help us select an Internet connectivity solutiuon that makes sense for our business?
Progent can provide the cost-effective services of remote Internet connectivity experts to help your organization to evaluate or update your ISP services so your Internet access solution matches your business needs. Support services available from Progent's engineers include assessment of your current bandwidth use, carrier and service plan comparison and selection, network provisioning, and overseeing a smooth switchover to a new ISP and/or service plan. Provisioning can include enhancing current routers and deploying additional ones, implementing firewalls, and designing dependable Border Gateway Protocol architectures. Progent's ISP, telecommunication carrier and collocation vendor experience includes AT&T, Cable & Wireless, Cogent Communications, Covad, EarthLink, Global Crossing, Level 3 Communications, Qwest Communications, Savvis, Sprint, TW Telecom, Verio, and XO Communications.

Call 650-543-0400 or send email to information@progent.com