Key components of Progent's Managed Network Monitoring Package include:

• Progent performs a needs evaluation and installs Microsoft Operations Manager (MOM)
• Progent deploys an off-site Microsoft Operations Manager server to monitor your IT system
• Progent provides Help Desk Call Center support, coordinated with MOM
• Progent remotely tracks, diagnoses, and/or resolves problems
• Progent performs ongoing service maintenance including installation of service packs and security updates
• Hardware must be under vendor's on-site warranty service

What services from Progent can help my company take full advantage of an external Data Center?
Progent's Data Center service experts can enhance your IT system's availability and performance by helping you choose a Data Center that meets the unique needs of your company, including geographic proximity, size, access options, affordability, and value-added features and services.

What are the advantages of building-to-building wireless bridging?
License-free wireless bridges offer a quick and low-cost way to implement secure, high-speed data connections between buildings. This can eliminate the cost of an extra leased line, provide an emergency fall-back communication link, or act as an inexpensive data backhaul. By lowering installation costs and eliminating recurring payments associated with standard T1, E1 or DS-3 lines, wireless bridges can typically pay for themselves within a few months.

What pricing structure does Progent use for support services?
Progent's simple hourly service model requires no complicated contracts, retainers or hidden charges. Many competitors require minimum billing or other extra fees that increase service invoices. For remote service from Progent, you are billed only for the documented hours devoted to working on your problem. If it only requires a quarter of an hour to fix your problem, then you are invoiced only for a quarter of an hour. For scheduled on-site maintenance service requested more than one day in advance, you pay only for the time when our consultant is actually at your location repairing your network. No extra onsite charges or travel expenses. Only our competitive hourly rate. For emergency same-day in-person support visits, you may have to pay for our consultant's travel time, but never an increased emergency billing rate. Because Progent maintains a large team of experienced consultants situated throughout the entire San Francisco Bay Area service territory, an available consultant is typically nearby to help.

Can Progent help design a fault-tolerant load balancing solution?
Progent's network load balancing consulting services address a wide range of load balancing technologies including server balancing, application balancing, and network infrastructure routing.

What services are available from Progent to support Windows 2000 Server?
Progent's certified Microsoft professionals can show you how to maximize the capability of your existing Windows 2000 Servers and can simplify system administration, provide technical help and troubleshooting and bolster security. Also, Progent can provide CISSP and CISM certified security experts to assess your current network security and recommend business-wide policies, methodologies and products to improve your security.

Can Progent help my business migrate to Windows Server 2003?
Progent can assist you with designing, integrating, managing and repairing complex information technology solutions based on Microsoft Windows Server 2003, and can assist your upgrade from earlier Windows Servers or from mix-platform networks. Progent's migration, integration, upgrade management, and custom programming services include planning and system design, configuration and deployment.

How does Progent keep the cost of IT support services affordable for small businesses?
Progent charges a competitive hourly rate for IT support services. Clients are not forced to spend money on retainers or monthly commitments that may require paying for support that is never delivered. Progent does not add a surcharge for off-hours or emergency service, and does not bill for travel hours except for emergency support where service time is less than 4 hours. Progent is also experienced at supporting and troubleshooting IT systems remotely, which does away with travel expenses and minimizes lost productivity.

What is Progent's expertise with wide area networking?
Progent's IT experts have extensive experience working with dozens of leading Internet Service Providers and telecommunication carriers delivering a rich array of WAN and Internet connection options, including ADSL, ATM, DSL, frame relay, SDSL, T1, T3 and VPN solutions to meet our clients' needs for multi-site networks, Internet connectivity, and voice communications. Progent's ISP, telecommunication carrier and collocation vendor experience includes AT&T, Cable & Wireless, Covad, EarthLink, Global Crossing, Level 3 Communications/Genuity, MCI Worldcom/UUNET, Qwest Communications, PSINET, SAVVIS, SBC Pacific Bell, Sprint, Verio, XO Communications and NextWeb.

How Can Progent's Consultants Provide Microsoft SQL Server 2005 Help?
The experience of Progent's Microsoft-certified consulting staff, with an average of more than 10 years of background supporting Microsoft technology, assures you success in designing, deploying and managing successful Microsoft SQL Server 2005 configurations that are well integrated with the Microsoft .NET platform. Progent's SQL Server support professionals can also provide support with migrating from with SQL Server 2000 or SQL Server 7.0 to SQL Server 2005.

Does Progent support Great Plains business software?
Progent can provide a Microsoft Dynamics GP consulting specialist to support and enhance your financial information solution. Progent can also help you design and implement an efficient migration to Great Plains so that you preserve your business information, bolster your security, streamline your reporting and analytics, get full advantage of Microsoft Office integration, and reduce network downtime by designing and executing an efficient upgrade plan.

What Types of organizations can Progent help?
Progent specializes in providing IT outsourcing and integration services for small companies plus branch office support for nationwide or multi-national enterprises. Progent's typical small business customers have between 10 and 250 users at a site and cannot justify the time and outlay required to manage a large organization of IT professionals who can offer expert Microsoft support, Cisco consulting, as well as in-depth knowledge of other important networking technologies. For large businesses, Progent can supplement internal IT staffs by providing world-class experience in deploying key Microsoft technologies. Progent's certified experts offer Active Directory help, Exchange Server 2007 expertise, Exchange Server 2003 support, and CISSP Security Consulting. For national or international enterprises with branch offices in Northern California, the San Francisco Bay Area, Progent can function as a seamless local extension of corporate IT management. Very small organizations find it cost effective to use Progent's local or remote support services on an as-needed basis for tasks such as server setup, email migration, network upgrades, site relocation, hardware troubleshooting, or Help Desk Call Center support.

Call 650-543-0400 or send email to information@progent.com