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How can Progent help us take full advantage of Microsoft Project Server?
Progent's Microsoft Project Server experts offer comprehensive remote and on-premises support services for Project Server as well as for Microsoft platforms that integrate closely with Project Server. Consulting services provided by Progent include Project Professional integration, SharePoint 2013 design and configuration, Microsoft SQL Server 2016 integration, SQL Server 2014 support, MS Exchange Server 2016 migration, Exchange Server 2013 integration, Excel 2016 and Microsoft Office 365 Excel development, and PowerPoint and Visio online classes. Progent can provide Cisco-certified CCIE consultants to help your company to enhance your environment to accommodate local, branch, at-home, and mobile users so they can utilize Microsoft Project Server 2010 to collaborate safely and efficiently. Progent's network security experts can help you to define and enforce security policies that protect important project data without interfering with productive information exchange.

How does Progent handle problem escalation?
Progent utilizes a collaborative model for problem escalation, making it possible to fix even the most difficult technical issues that can crop up occasionally. By taking advantage of 100s of man-years of background from Progent's Microsoft and Cisco-certified technical team members, Progent can rapidly and affordably solve issues that would stymie ordinary IT support companies. Working with thousands of businesses on installation and integration tasks every year provides Progent a unique understanding concerning which techniques succeed and which ones do not in solving network issues.

Can Progent help me replace my old voice mail system with Exchange 2010?
Improvements in Microsoft Exchange 2010 for software-driven telephony include voice-to-character preview for quickly scanning your stored voice mail instead of listening to every message, digital attendants to answer callers and help them to work through your voice mail menus, rules-based call answering procedures to forward or filter calls based on Caller ID or contact information, and text messaging notifications concerning missed voice calls or voice mail. Progent's Microsoft Exchange Server 2010 consultants can help you to evaluate the strategic benefits and technical challenges of replacing your current voice mail technology with a telephony environment powered by Exchange Server 2010, design and install Exchange 2010 with integrated voice mail functionality, and deliver continuing remote consulting support and maintenance services to accelerate your payback for integrating Exchange 2010's digital voice technology.

How Can Progent help us integrate NetApp's MetroCluster zero-data-loss disaster recovery platform?
NetApp MetroCluster is a high-availability and disaster recovery platform that combines array-based storage clustering with replication to deliver rapid, zero RPO disaster recovery (DR) between sites located as far as 185 miles apart from each other. Progent can provide access to a NetApp MetroCluster consultant who can help you to design, configure, administer, upgrade, test and repair a disaster recovery solution based on NetApp MetroCluster. Progent can help you to select an architecture for your MetroCluster environment that meets your technical requirements and IT budget. Progent can ensure you adhere to leading practices for configuring your MetroCluster solution by delivering guidance with tasks such as assigning disk pools, arranging aggregate and plexes layout, setting up volumes, setting up NetApp Snapshot, installing Cisco and Brocade switches, designing a tiebreaker, designing a configuration replication network between your storage clusters, and verifying your MetroCluster DR solution to verify adherence with information assurance standards and regulatory requirements.

Does Progent offer an easy and affordable way for small businesses to evaluate their network security?
Progent has put together two low-cost service bundles designed to enable small businesses to receive an independent network security assessment from a qualified security consultant. With Progent's External Security Inventory Scan, a security engineer administers a comprehensive test of your IT infrastructure from beyond your company firewall to uncover potential weaknesses in the security posture you expose to the outside world. With Progent's Internal Security Inventory Checkup, a security expert executes a system scan from a secure machine inside your firewall to uncover your exposure to inside assaults. Both security inventory packages are configured and run from a protected external site.

What pricing structure does Progent use for support services?
Progent's simple per-minute service model requires no complicated contracts, retainers or invisible charges for standard service. Many consultants require minimum charges or other extra expenses that drive up service invoices. For online support from Progent during normal business hours, you are billed only for the actual hours devoted to working on your problem. If it only requires fifteen minutes to fix your problem, then you pay only for fifteen minutes. For scheduled on-site maintenance work booked more than one day ahead, you are billed only for the time when our consultant is present on-site solving your problems. No extra on location surcharges or travel expenses. Just Progent's affordable per-minute billing rate. For urgent same-day in-person service visits, you may have to pay for our consultant's travel time, but never a higher emergency billing rate.

How Can Progent help with Microsoft SharePoint?
Progent has been delivering SharePoint support since the first SharePoint product was released more than a decade ago, and Progent has the scope of technical know-how to assist organizations of all sizes to design and implement a SharePoint Server 2013 deployment and develop SharePoint 2013 apps that add substantial business value to your information network. Progent's Microsoft Gold-certified consultants can help your company to evaluate the business advantages of migrating to SharePoint 2013 or SharePoint Online from earlier versions of SharePoint or from another collaboration solution; decide if an on-premises, Cloud-based or hybrid deployment is best suited for your company; and pick the right version of SharePoint 2013 for your applications. Progent can provide full project management outsourcing or can help in specific tasks associated with your SharePoint 2013 deployment.

Does Progent offer consulting help for server clustering with Windows Server?
Progent offers Microsoft Windows Server 2012 R2 failover clustering integration services, Windows Server 2008 R2 clustering support services, and Microsoft Windows 2003 Cluster Server support to enable your business design clustered server configurations that offer world-class availability, even for routine maintenance operations. This non-stop capability is feasible because a single server in a cluster can be taken off-line for servicing without affecting clients. Clustering also allows support personnel to install critical security updates during regular business hours without reducing user productivity.

Can Progent provide email content filtering and data leakage protection?
Progent's data loss prevention consultants and data leakage protection consultants can assist businesses to configure Progent's Email Guard Security Gateway to enforce standard and custom content security policies for monitoring the content of email messages and attachments and blocking the transmission of confidential or unauthorized data or spam-like messages. Email Guard's email content filtering solutions can also help avoid being blacklisted and keep in compliance with industry security standards and regulatory mandates like HIPAA and Sarbanes-Oxley.

What VMware virtualization products are supported by Progent?
Progent can provide the assistance of a certified VMware VCDX expert to help your organization plan, deploy, administer and repair VMware vSphere and vCloud-based virtualization ecosystem for local networks, cloud environments, or hybrid cloud deployments. Progent's VMware vSphere and vCloud consultants offer world-class knowledge for installing and integrating VMware Site Recovery Manager and VMware's NSX virtual network system for disaster recovery. Progent has extensive understanding of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite used for administering private and hybrid cloud environments that deliver maximum availability, data security, and application mobility.

Can Progent Help Develop Database Applications for Microsoft SQL Server?
Progent's Microsoft-certified SQL Server application programmers can help with all stages of creating SQL Server-based database applications. Progent follows industry best practices using the MSF Framework to build extensible, easy-to-manage line-of-business applications and knows how to work effectively with a customer's internal staff or outside consultants to complete software projects on schedule and within budget. Software development expertise offered by Progent for Microsoft SQL Server environments includes functional specs, database modeling, ETL development, T-SQL programming, software installation, storage management, performance and I/O configuration tuning, backup/recovery, clustering, reusable schema, synchronization mechanisms, security, and disaster recovery/business continuity planning.

Can Progent help our business relocate our IT infrastructure?
Progent can supply Microsoft and Cisco-qualified network professionals who can show you how to perform a seamless computer network relocation to a new site, including data center selection and deployment, project management, defining a comprehensive security strategy that includes physical security, ISP and telecommunications carrier selection and coordination, and efficient system updates. Progent can in addition help your company to select a remote data center to support your critical servers, plan your installation, and provide continuing remote data center IT services.

How can Progent's consultants help with Microsoft SQL Server?
Progent's Microsoft-certified SQL Server experts, database application developers, database administration experts, project management consultants, Cisco CCIE-certified network infrastructure architects, disaster recovery/business continuity planning specialists, and certified data security professionals can assist your business to support and expand your SQL Server solution, build or update data-driven business software, evaluate the likely benefits of moving to SQL Server 2016 or transitioning to SQL Server 2014 from an earlier version of SQL Server or from a legacy database platform, install test environments at your datacenter or at Progent's lab, design and carry out a smooth transition to SQL Server, and configure an efficient and safe network infrastructure that helps you realize the full business benefit of SQL Server.

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If your small business is in Petaluma, Sonoma or anywhere in the San Francisco North Bay area and you are in need of computer assistance, information technology outsourcing, or advanced expertise from a Progent professional, call 707-559-7400 or visit Contact Progent.

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