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Does Progent provide consulting services for Microsoft Small Business Server?
Even though the Small Business Server family is discontinued, this powerful bundle remains popular. Progent offers extensive Microsoft SBS consulting services for all versions of the platform. In addition, Progent's Windows Server 2012 R2 Essentials consulting experts can help your organization to evaluate the possible advantages of transitioning from an on-premises environment based on Small Business Server 2011 or earlier to a hybrid onsite/cloud computing model by carrying out an upgrade to Windows Server 2012 R2 Essentials and to Microsoft's cloud-hosted application suite. Regardless whether your resources reside on an on premises datacenter, in the cloud, or across a hybrid mix of environments, Progent can provide full-service consulting, troubleshooting, and software development services for Microsoft's core platforms including Windows Server, Exchange Server, SharePoint, and SQL Server.

We need fault-tolerant interoffice connectivity. Can Progent help?
Progent offers interoffice connectivity support to help you design and implement high-availability architectures for WAN connectivity. Progentís Cisco-certified CCIE engineers can plan and deploy ultra-reliable Inter-office networks supported by fault tolerant EIGRP network routers or zero-downtime OSPF configurations of Cisco routers. Progent can show you how multi-path connections and transparent fail-over offers economical non-stop interoffice networking.

How Can Progent help our company migrate to Exchange 2013?
Progent offers comprehensive Exchange Server 2013 migration consulting such as risk/benefit analysis, outsourced or co-sourced project management, site readiness preparation, specification of all new software licenses and hardware needed, setting up your Active Directory forest and its domains for optimal operation with your Exchange 2013 solution, designing DAGS that provide maximum availability to your mailbox servers, system verification at a client's location or at Progent's test lab, managing temporary coexistence of Exchange 2013 and previous editions of Exchange, deployment of the new system, decommissioning the previous servers, and training for client's IT group and users.

Can Progent help our company integrate Windows 8.1 desktop computers and mobile devices?
Progent's certified Windows 8.1 experts can deliver a variety of network consulting services to help companies of all sizes to install, administer, and troubleshoot networks that incorporate workstations, laptops, tablets, or smartphones based on Microsoft Windows 8.1. For enterprises, Progent's experienced project management consultants can assist to design and configure testing environments to evaluate Windows 8.1 and develop and implement Windows 8.1 migration projects based on industry best practices. Progent's consultants can also provide Windows 10 migration help.

Which ERP and MRP programs are supported by Progent?
Progent offers Enterprise Resource Planning and Manufacturing Resource Planning consulting for a range of products that include:

  • Microsoft Dynamics AX ERP Software (formerly Microsoft Axapta)
  • Microsoft Dynamics GP Business Accounting Software (formerly Microsoft Great Plains)
  • Microsoft Dynamics NAV Business Management Software (formerly Navision)
  • Microsoft Dynamics SL Business Accounting Software (formerly Microsoft Solomon)
  • Microsoft Dynamics RMS (Retail Management System)
  • Macola ERP by Exact Software
  • MAS 90 ERP by Sage Software
  • QuickBooks Accounting Software by Intuit

    Can Progent help us use Cisco CUBE technology to set up SIP PSTN trunks?
    Progent's Cisco CCIE-certified SIP trunk consultants and Cisco CUBE integration experts can assist organizations of any size to design, deploy, manage, troubleshoot and upgrade Cisco's SIP (Session Initiation Protocol) connectivity solutions and Cisco's CUBE-connected IP PSTN trunks. Progent can provide affordable remote or onsite expertise to assist you to migrate smoothly to a productive unified communications environment that offers accelerated ROI. Progent's Gold-certified Microsoft collaboration consultants can help you to set up connections between Cisco's CUBE Session Border Controller and Microsoft's VoIP and IP video applications like Skype for Business Server or Lync Server for access to a SIP-based IP PSTN trunk.

    Does Progent offer network monitoring support?
    Progent offers a selection of Network Support Packages built around the advanced problem solving abilities of Operations Manager, a next-generation server management software solution that monitors the availability, performance and protection of your IT system and detects problems before they can bring down your system. To give you additional understanding concerning the performance and stability of your system infrastructure, Progent can help you deploy and manage popular network monitoring tools powered by Linux.

    How can Progent help me integrate Microsoft System Center 2012 R2?
    Progent's Microsoft System Center 2012 consulting experts have over 15 years of background configuring, maintaining and troubleshooting the key platforms that make up Microsoft System Center and can help your organization to design, deploy, manage, and repair your Microsoft System Center solution to maximize the uptime and performance of your critical IT resources across a mix of Windows and Linux/Unix operating systems and local and Cloud-based datacenters. Progent also can provide System Center 2016 upgrade consulting to assist your organization to transition to the latest version of System Center from an earlier one or from another IT management solution to provide the benefits of best-in-class deployment, management automation, security, plus datacenter and critical application performance monitoring.

    Can Progent help us integrate our network with Amazon AWS cloud services?
    Progent's Amazon Web Services (AWS) planning and integration consultants can provide cost-effective remote consulting to assist companies of any size to access Amazon AWS cloud services such as Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for expandable cloud storage, and Glacier for low-cost archival storage. Progent can assist your IT team with every aspect of Amazon AWS integration including needs analysis, preparedness assessment, system design and review, pilot testing, deployment, centralized administration, performance tuning, software license management, disaster recovery solutions, and security strategies. Progent can provide advanced expertise with firewall configuration and VPN technology and can show you how to deploy cloud-based or hybrid networking models that efficiently integrate Amazon AWS resources. Progent offers as-needed expertise or Progent can deliver comprehensive project management outsourcing to help you migrate efficiently to the Amazon AWS cloud.

    What are the key features of Progent's IT outsourcing packages?
    Features of Progent's IT outsourcing offerings include network assessment to ensure that your network meets appropriate levels of security and remote connectivity, round-the-clock server monitoring using MOM to resolve problems before they impact your productivity, if required Help Desk Services from Progent's technical experts, security audit to help preserve your network from intruders and viruses, installation of Service Packs and security patches for servers and applications, reduced rates on Progentís remote and on-premises troubleshooting services, and access to Progentís staff of Microsoft-certified system engineers and service personnel.

    Can Progent assist my business to migrate to 64-bit computing?
    Progentís 64-bit upgrade support specialists can help you to enhance your servers and desktop PCs affordably from 32 bits to 64 bits. Progent can assist your company to calculate the costs and benefits of upgrading to 64-bit computing, design a cost-effective upgrade process that reduces business interruptions, and deliver responsive remote help to assist your organization to configure 64-bit operating systems and application programs on your existing hardware. Progent's Microsoft Gold certified processing engineers can assist your company to integrate the 64-bit editions of Microsoft products like Windows Server 2008, Exchange Server, Microsoft Windows 7, and Microsoft Office Excel.

    Does Progent offer consulting services for Microsoft Office and Office 365?
    Progent's Office and Office 365 consultants can assist companies of any size to integrate Microsoft Office desktop and Microsoft Office 365 applications including Office Excel, Word, PowerPoint, Outlook, Microsoft Access, Visio and OneNote into a cohesive solution that offers quick return on investment and promotes better business outcomes. Progent can assist you to interface Microsoft Office or Office 365 applications with one another and with other key Microsoft platforms including SharePoint Server, Microsoft Exchange Server and SQL Server. Progent can also assist you resolve compatibility issues between various versions of Office and can provide customized online Microsoft Office and Office 365 training to individuals and groups.

    Does Progent support Citrix desktop virtualization software?
    Progent's Citrix-certified XenDesktop consultants and XenApp desktop virtualization specialists can assist you to plan, implement, manage, and support a virtual Windows desktop and application delivery and management system based on Citrix XenDesktop or XenApp for desktop virtualization. Progent's Cisco-certified CCIE network engineers can show you how to enhance your network infrastructure for delivering server and client-side applications, and Progent's datacenter support consultants can assist your organization to administer and support a remote datacenter that features high uptime, enhanced protection, and rapid recovery.

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    If your small business is in Petaluma, Sonoma or anywhere in the San Francisco North Bay area and you are looking for technical support, IT outsourcing, or advanced services from a Microsoft or Cisco certified engineer, call 707-559-7400 or visit Contact Progent.

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