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What are the advantages to my business of Progent's network monitoring outsourcing?
Microsoft Operations Manager (MOM) improves the reliability of business-critical programs by proactively identifying and helping to fix problems before they can crash a network. MOM can optimize system throughput by examining predefined performance thresholds and use patterns on key servers, allowing network support staff to be more selective in integrating performance-related resources and to eradicate trouble areas before they cause serious system bottlenecks. However, setting up Microsoft Operations Manager to take full advantage of this complex monitoring tool can be difficult. With more five years of experience with the NetIQ technology upon which MOM is based, Progent's network experts can help you pick the proper MOM components, install and integrate MOM, and create specialized rules, scripts, reports and alerts for your enterprise. Progent can also record MOM's network monitoring policies and procedures for your IT staff.
Does Progent offer advanced training for Microsoft Word?
Progent can provide enterprises in the San Francisco Bay Area and major cities across the United States a
certified professional with knowledge of the latest functions of Microsoft Word. A consultant from Progent's Experts Team can offer
on-site Word training to keep your organization productive with Word 2007 or Word 2003.
What is Progent's methodology for enterprise IT projects?
For enterprise IT projects, Progent's methodology uses industry project management standards based on
the best practices described in the Microsoft Solutions Framework (MSF).
Key features of Progent's MSF methodology for large business network projects are:
The Envisioning Phase: Needs Definition
The Planning Phase: Design and Architecture Recommendations
The Developing Phase: Pilots
The Stabilizing Phase: Design Tuning
The Deploying Phase: Implementation
For additional information about the phases of MSF methodology, visit
Microsoft Solutions Framework consulting.
What is Managed Network Monitoring and how can it help my business?
Managed Network Monitoring is a class of co-sourcing that enables your in-house IT team to benefit from the network monitoring services of an outside IT support firm. If your business has a small internal IT organization, Progent's Managed Network Monitoring co-sourcing offering is an economical way to increase system availability, throughput and security.
Key features of Progent's Managed Network Monitoring Package include:
- Progent performs a requirements assessment and installs Microsoft Operations Manager (MOM)
- Progent sets up an off-site Operations Manager server to track your IT system
- Progent provides Help Desk Call Center support, coordinated with MOM
- Progent remotely monitors, analyzes, and/or fixes problems
- Progent provides ongoing network management including installation of service packs and security updates
- Network Appliances must be under vendor's on-site warranty program
What security support does Progent offer for UNIX environments?
If you operate a mixed-platform business environment with UNIX and Microsoft servers, Progent provides
security support by providing a CISSP-certified IT consultant to help your whole business in a extensive selection of security concerns. CISSP Certification denotes mastery of a global standard for data security. ANSI (American National Standards Institute) has granted the CISSP credential accreditation in the field of data security under ISO/IEC 17024. Progent can give you access to a CISSP-certified professional to help your enterprise in a broad range of security fields such as:
Security Management Procedures
Security Architecture and Models
Access Control Solutions and Processes
Applications Development Security
Operations Security
Site Security
Data Encryption
Telecom, Network and WAN Security
Disaster Recovery Planning
Law, Investigation and Ethics
Does Progent offer wireless solutions?
Progent's experience with wireless data communications includes RIM Blackberry Wireless Handhelds, 802.11x WiFi consulting, high-speed wide area wireless networking, and cellular modem integration. Progent's wireless services gives your small business access to expert support for telecommuting, mobile email, sales force automation, wireless CRM, and ad hoc networking.
How does Progent support the Microsoft Solutions Framework (MSF) process model?
In conducting information technology projects for major businesses, Progent uses a phased approach based on predetermined milestones in order to meet budgetary, scheduling, and technical goals while minimizing business disruption. Progent's methodology follows industry project management standards based on the best practices incorporated in the
Microsoft Solutions Framework (MSF) and includes requirements definition, planning and architecture proposals, testing, design tuning, and expert deployment. All phases are documented to provide a comprehensive description of IT services delivered and to assist in ongoing system support.
What are the advantages of Progent's managed services for filtering spam, email-borne viruses and Directory Harvest Attacks?
Progent's E-Mail Guard recommends the Managed Service Provider (MSP) technique to filtering spam and viruses because solution allows protection to begin at the source of spam and virus attacks — the Internet. Spam solutions deployed at the network gateway or at the workgroup server subject networks and servers to malicious attacks and distracting spam. Postini’s implementation of managed service is also uniquely able to deflect Directory Harvest Attacks (DHAs), which can only work in the SMTP stream at the Internet gateway.
How does Progent handle problem escalation?
Progent follows a team approach to problem escalation, making it possible to deal with even the most difficult technical problems that can crop up occasionally. By leveraging hundreds of man-years of experience from Progent's Microsoft and Cisco-certified consulting staff, Progent can rapidly and affordably resolve even the most vexing issues. Working with hundreds of clients and performing thousands of complex implementation and integration projects annually provides Progent a unique perspective on which approaches work and which do not.
Can Progent help customize Microsoft Word so that it is better integrated into the workflow of my business?
Progent can show you how to create a specialized Microsoft Word environment to benefit from the newest version, Microsoft Word 2003, which incorporates major improvements in document management, collaboration, and mail merge features. A Word consulting professional from Progent's Experts Team can help you integrate Word's powerful capabilities into the workflow of your company, create templates, and build productivity-enhancing macros.
Can Progent help my business customize applications based on Microsoft Great Plains software?
The open architecture of Microsoft Dynamics GP makes it affordable to developspecialized Great Plains business tools that offer all of the core functionality of proven Microsoft Dynamics GP solutions but also address the particular needs of your organization. With use of the Modifier with Microsoft Visual Basic for Applications, application programmers can design with the most widely used customization environment in the software industry to adapt Microsoft Dynamics GP information views, supplement or modify business logic, produce custom forms and reports, or extend interaction with Microsoft Office programs. Progent's expertise with Microsoft .NET support, SQL applications, and development experience with VBasic, XML and other developer tools make it possible to create specialized line-of-business programs and eCommerce solutions that work transparently with Great Plains.
What services are available from Progent to support Windows 2000 Server?
Progent's certified Microsoft consultants can help you increase the capability of your existing Windows 2000 Servers and can streamline network management, provide technical support and problem solving and enhance security. Also, Progent offers access to CISSP and CISM certified security consultants to assess your existing system security and recommend company-wide policies, methodologies and products to strengthen your security.
Does Progent provide consulting services for Microsoft Small Business Server 2003?
Progent offers extensive consulting services for Microsoft Small Business Server 2003 such as a special network support package that allows you to outsource all your system administration, IT support and help desk needs to Progent's skilled team of Microsoft-certified consulting experts and technicians. You get enterprise-class IT support without the cost and distraction of maintaining a large internal IT staff.
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If your small business is in Petaluma, Sonoma or anywhere in the San Francisco North Bay
area
and you are looking for computer support, IT outsourcing, or high-level services from a Progent engineer:
Call 707-559-7400 or send email to information@progent.com
