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Can Progent help me manage and troubleshoot BlackBerry smartphones and BlackBerry Enterprise Server?
Progent offers the expertise of BlackBerry-qualified professionals who can assist small organizations to design, manage, and support BlackBerry Enterprise Server and BlackBerry smartphones economically and successfully, eliminating the need for an internal BlackBerry expert and reducing the expense and hassle of maintaining a mobile wireless workgroup. Progent's BlackBerry specialists offer in-depth backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE-certified engineers, and CISSP and GIAC-certified security professionals. This wide range of expertise, in conjunction with Progent's proven remote service delivery model, offers small businesses an efficient option for integrating BlackBerry technology productively into their IT system.

Does Progent have a defined methodology for best practices in solving IT problems?
Progentís team of Microsoft and Cisco-certified IT experts have in-depth IT industry experience, in the trenches of IT support, executing a multitude of technical tasks for a diverse assortment of customers. Each Progent consultant carries a proven set of personal best practices from this extensive industry background, and these are further refined by the corporate-wide best practices education that Progent teaches its consulting group. For larger engagements, Progent consultants utilize the Microsoft Solutions Framework structure for service delivery which breaks projects down into discrete and manageable components that reduce the chances of a project spinning out of control.

Can Progent help us integrate our network with Amazon AWS cloud services?
Progent's Amazon AWS planning and integration experts offer cost-effective remote support to assist businesses of any size to access Amazon AWS cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for expandable high-performance storage, and Amazon Glacier for value-priced long-term archiving. Progent can assist you with every aspect of Amazon AWS migration and troubleshooting including needs analysis, readiness assessment, system design, testing, deployment, administration, performance tuning, licensing management, disaster recovery solutions, and security and compliance. Progent can provide advanced expertise with firewalls and VPN access and can help you deploy cloud-centric or hybrid networking models that seamlessly incorporate Amazon AWS cloud services. Progent offers as-needed consulting or Progent can deliver comprehensive project management outsourcing or co-sourcing services to help you migrate smoothly to the Amazon AWS cloud.

Can Progent help our business relocate our IT infrastructure?
Progent can supply Microsoft and Cisco-certified IT experts who can help you plan and manage a seamless computer network relocation to a new site, including data center selection and deployment, project management, creating a complete security plan that covers physical security, ISP selection and coordination, and efficient software and hardware updates. Progent can also help your company to select a remote data center to support your critical servers, plan your installation, and deliver ongoing remote data center IT services.

How can Progent help us set up a private cloud?
Progent's Private Cloud Hosting support offers proven virtualization technology, a state-of-the-art data center, plus the support experience of Progent's Microsoft Gold Certified consulting staff to provide small businesses a complete network outsourcing solution that improves network availability and security, eliminates management overhead, and cuts costs. With Progent's Private Cloud Hosting model, the client owns the data, the operating systems, and the software applications. Because the environment is virtualized, it can be transported instantly to a new hardware environment without time-consuming and chancy reinstallation and configuration. With Private Cloud hosting, your business is not kept captive to a single hosting provider.

Can Progent help configure and integrate Cisco wireless VoIP phones?
Integration of Cisco's wireless VoIP phones usually demands that you configure and optimize many key pieces of your Wi-Fi environment including wireless access points, routers and switches, wireless LAN controllers, and call management tools. Progent's wireless VoIP phone configuration consultants can provide online and on-premises assistance to help you build and maintain a Cisco wireless VoIP phone solution by providing services that can range from troubleshooting the set up of an IP phone or AP to providing comprehensive project management outsourcing or co-sourcing services for updating the wireless infrastructure of a campus.

What is Managed Network Monitoring and how can it help my business?
Managed Network Monitoring is a form of outsourcing that enables your in-house IT organization to take advantage of the server monitoring activities of an outside IT support group. If your company has a small internal information technology group, Progent's Managed Network Monitoring co-sourcing offering is an economical way to optimize network uptime, performance and security.

Key components of Progent's Managed Network Monitoring Package include:

  • Progent does a needs evaluation and configures Microsoft Operations Manager
  • Progent sets up an off-site Operations Manager server to track your network
  • Progent provides Help Desk support, coordinated with Operations Manager
  • Progent remotely tracks, diagnoses, and/or resolves problems
  • Progent provides ongoing IT management including application of service packs and security patches
  • Hardware must be under vendor's on-site warranty program

    Does Progent provide consulting services for Microsoft Small Business Server?
    Although the Small Business Server (SBS) product line is discontinued, this powerful bundle remains popular. Progent provides extensive Microsoft Small Business Server consulting services for all versions of the platform. Also, Progent's Windows Server Essentials consulting experts can help your business to evaluate the potential advantages of moving from an on-premises datacenter powered by Small Business Server version 2011 or earlier to a hybrid onsite/cloud network by implementing a migration to Windows Server 2012 R2 Essentials and to Microsoft's cloud-based application suite. Regardless whether your servers and applications are hosted on a local datacenter, in the cloud, or across a combination of of both, Progent can provide full-service consulting, troubleshooting, and application design and programming services for Microsoft's core platforms including Windows Server, Exchange, SharePoint Server, and SQL Server.

    Does Progent offer project management services?
    For enterprise clients in need of advanced project management assistance, Progent can provide the services of veteran information technology experts with decades of background in technology management, application development, and business process design for organizations ranging from Big 4 companies to dot-com startups to government agencies. These proven IT managers offer project management skills to assist businesses to follow best practices to ensure that development or deployment projects are completed on schedule and within budget.

    Can Progent provide certified expertise for information assurance and SIEM solutions?
    GIAC was established in 1999 to validate the knowledge of IT security experts. GIAC certifications are acknowledged by companies and institutions all over the world including and the United States National Security Agency (NSA). Progent's GIAC-certified information assurance consultants can provide support for any of the security disciplines addressed under GIAC certification such as evaluating infrastructure security mechanisms, incident handling, traffic analysis, web-based services security and security information and event management (SIEM) solutions for compliance with government requirements for promptly reporting events.

    Can Progent help our company integrate Windows 8.1 desktop computers and mobile devices?
    Progent's certified Windows 8.1 consultants can deliver a variety of network consulting services to assist organizations of all sizes to deploy, manage, and troubleshoot IT systems that include workstations, laptops, tablets, or Windows phones based on Microsoft Windows 8.1. For larger organizations, Progent's experienced project managers can assist to set up test labs to assess Windows 8.1 and plan and implement Windows 8.1 migration projects based on industry best practices. Progent's consultants can also provide Windows 10 planning and migration help.



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    If your small business is in Petaluma, Sonoma or anywhere in the San Francisco North Bay area and you are in need of technical assistance, IT outsourcing, or high-level expertise from a Microsoft or Cisco certified consultant, call 707-559-7400 or visit Contact Progent.
















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