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Can Progent help us set up and maintain Cisco Unity Connection or Unity Express (CUE)?
Cisco Unity Connection, a tightly integrated expansion of Cisco Unified Communications Manager (CUCM), is a converged voice messaging platform that accelerates teamwork by providing a variety of options for retrieving calls and messages within a framework that is simple to deploy and manage. Cisco Unity Connection allows you to access and manage your voicemail from your email inbox, web browser, Cisco Jabber, a Cisco Unified VoIP endpoint, an iPhone or other smartphone, or an iPad or tablet. Unity Express (CUE), offered in select Cisco Integrated Services routers, provides affordable voicemail, integrated messaging, interactive voice response, and automated-attendant functions for small to medium businesses (SMBs) and corporate satellite offices with as many as 500 voice mailboxes. Progent's Cisco-qualified CCIE consultants can provide Unity Connection and Unity Express (CUE) integration and technical support services to make sure your CUE deployment gives you the highest possible business advantage.

Can Progent provide advanced consulting support for Cisco Catalyst, Nexus and Meraki switches?
Progent's Cisco-certified CCIE network consultants offer expert remote and onsite consulting and technical support for Cisco's Catalyst, Nexus and Meraki series of managed switches for environments that run the gamut from small companies and campus LANs to giant data centers and service providers. Progent can assist you to deploy Cisco's quickly improving switching solutions to achieve the speed, scale, availability, virtualization, security and manageability demanded by your business. For information about Progent's consulting services for Cisco's market-leading portfolio of Catalyst switches, refer to Catalyst switch consulting and support. For information about Progent's consulting and support for Cisco's Nexus Series of data center switches, see Nexus switch consulting and support services. For details about Progent's support services for Cisco Meraki switches, refer to Cisco Meraki switches integration.

Can Progent help us configure and troubleshoot Cisco Unified Communications Manager (CUCM) or CallManager?
Cisco Unified Communications Manager (CUCM or Unified CM), formerly branded CallManager, functions as the foundation of Cisco's communications and collaboration solution. Cisco Unified CM and Cisco Unified CM Express provide a borderless IP-PBX by integrating closely with unified messaging applications like Cisco Unified Communications Manager IM and Presence Service, Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact center. Progent's Cisco-certified Cisco Unified CM experts can assist with any facet of Unified CM setup and debugging in areas that include integrating Cisco Voice over IP phones and video phones, designing dial plans, setting up SIP PSTN trunks and CUBE session border controllers, installing ISR G2 routers with CUBE support, creating Cisco UCS server failover systems for high availability, and integration with Exchange Server and Skype for Business.

Can Progent help us integrate and troubleshoot our Cisco VoIP phones and IP video phones?
Progent's Cisco VoIP phone and video IP phone consultants can assist you to integrate, maintain, and troubleshoot Cisco VoIP phones, desktop video IP phones and wireless IP phones. Progent offers expertise for all versions of Cisco's IP phones from legacy VoIP devices to the newest media phones. Progent's IP telephony experts can also help you to integrate your IP phones with Unified CM, originally known as CallManager, or with Unified CM Express (CME) to build a modern IP-PBX environment for unified messaging and collaboration. Progent can also assist you to install Cisco Unified CM applications that include Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Unified Contact Center Enterprise for building a highly automated customer contact center. Progent's consultants can provide support with all aspects of Cisco VoIP Phone integration including designing dial plans, resolving IP phone registration issues, setting up SIP trunks and CUBE internetworking, installing ISR routers with CUBE internetworking capability, and designing UCS server clustering and Cisco Survivable Remote Site Telephony systems for high availability.

Which ERP and MRP programs are supported by Progent?
Progent offers ERP and MRP support for a variety of platforms including:

  • Microsoft Dynamics AX Enterprise Resource Planning Software (formerly Axapta)
  • Microsoft Dynamics GP Business Accounting Software (formerly Great Plains)
  • Microsoft Dynamics NAV Software (formerly Navision)
  • Microsoft Dynamics SL Accounting Software (formerly Microsoft Solomon)
  • Microsoft Dynamics RMS (Retail Management System)
  • Macola ES by Exact Software
  • MAS 90 ERP by Sage Software
  • QuickBooks Accounting Software by Intuit

    Does Progent Offer Business Continuity Planning Services?
    Progent can provide advanced remote consulting for disaster recovery/business continuity planning, validation, and training to help your company to respond to potential disasters, minimize service disruption for your essential IT operations, avoid lost information, and meet regulatory mandates and business requirements. Progent's business continuity experts can team with your management and IT administration staff to provide business impact analysis, define dependencies, specify the resources required to run your business, determine business-critical IT functions and define acceptable restoration times, qualify hot backup centers, configure secure remote connectivity for crucial workers, implement notification mechanisms and assign responsibilities for staff, write a comprehensive recovery and test plan, and train key people to carry the business continuity solution. Progent's Windows Server 2016 disaster recovery/business continuity experts can show you how to plan and deploy a cost-effective disaster recovery solution for multi-site or hybrid cloud deployments utilizing failover cluster tools proven in Microsoft's Azure cloud.

    Can Progent help me with System Center 2012 R2 Virtual Machine Manager?
    Progent's System Center 2012 Virtual Machine Manager consulting experts can assist organizations of any size to follow best practices to configure SCVMM 2012 hosts, fabric, storage systems, and libraries; plan, deploy, and administer private clouds, virtual machines, and services in SCVMM 2012; and combine SCVMM with System Center 2012 Operations Manager for enterprise-class reporting. Progent can assist your company to move from a legacy edition of SCVMM or from a third-party virtualization management platform, and Progent can help you to enhance and repair your current SCVMM 2012 ecosystem so you realize the highest possible business value. Progent can also provide SCVMM 2016 migration expertise to help your organization to plan and carry out a smooth upgrade from SCVMM 2012 to SCVMM 2016 in order to take advantage of new security capabilities, more affordable VMM storage options, and other improvements.

    How do Progent's consultants implement knowledge transfer to my in-house IT staff?
    Progent's knowledge transfer services include one-on-one training designed for clients who desire to increase their knowledge of mainstream office productivity software and network infrastructure. Learn more about Progent's Office Word and Microsoft Office 365 Word custom training, Microsoft Excel and Microsoft Office 365 Excel training and consulting, MS Project training, and classes on Apple Mac OS X application software. Progent also offers interactive remote webinar training classes. Virtual online webinars offer a flexible and affordable solution for teaching your IT staff to use a wide range of important software products.

    Progent also offers itemized documentation for all services performed. These comprehensive service reports offer your in-house IT staff a concise and helpful chronicle of important technical issues concerning your network and can provide insight on how to prepare for and resolve problems in the future.

    What are the advantages to my business of Progent's network monitoring services?
    Microsoft System Center Operations Manager increases the stability of line-of-business programs by proactively identifying and helping to resolve problems before they are able to crash a network. System Center Operations Manager can optimize system performance by checking user-defined performance thresholds and usage patterns on critical servers, allowing network managers to be more selective in integrating performance-related products and to clean up trouble areas before they bring about serious system bottlenecks. However, configuring System Center Operations Manager to take full advantage of this sophisticated monitoring software can be a challenge. With more five years of background with the NetIQ technology upon which MOM is based, Progent's technical team members can help you choose appropriate Operations Manager components, install and integrate Operations Manager, and generate custom rules, scripts, reports and alerts for your enterprise. Progent can also document Operation Manager's network monitoring policies and procedures for your IT department.



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    If your small business is in Petaluma, Sonoma or anywhere in the San Francisco North Bay area and you require technical help, IT outsourcing, or advanced expertise from a certified Progent engineer, call 707-559-7400 or visit Contact Progent.
















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