Onsite Service Available in Petaluma, Sonoma





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What online services are available for maintaining Cisco routers?
Some of the popular online Cisco router support services offered by Progent's certified Cisco experts are configuring hostname, DHCP, routing tables, T1, and user accounts; setting up iBGP and HSRP, aggregate routing, static to EIGRP redistribution, and ECN gateways; reviewing BGP peering arrangements, routing configuration, line settings and BGP peering arrangements; updating router's IOS image; validating router failover; troubleshooting VPN tunnel and routing problems; producing a network diagram and documenting configuration; plus security and fault tolerance planning.

Can Progent help set up secure and fault-tolerant email?
Progent can give small and mid-size businesses affordable access to a network professional with expertise in Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 Database Availability Group (DAG) design, Exchange 2010 consulting, Windows Server 2016 Credential Guard and Cloud Witness integration, Windows Server 2012 R2 Live Migration consulting, Windows Server 2008 clustering integration, and Data Protection Manager configuration in order to create an advanced fault-tolerant email environment that accommodates onsite workers, remote offices, at-home employees, and road warriors. Progent's ProSight Email Guard is a spam and virus filtering service that stops spam and email-borne attacks and features cloud-based recovery via email spooling. Progent's CISSP and GIAC-certified network security engineers can assist your enterprise to develop infrastructure, security policies, and processes that optimize Exchange security.

Can Progent help me manage and troubleshoot BlackBerry smartphones and BlackBerry Enterprise Server?
Progent can provide the expertise of RIM BlackBerry-certified engineers who can help small organizations to plan, administer, and support BlackBerry Enterprise Server and BlackBerry mobile devices economically and successfully, eliminating the requirement for an internal BlackBerry expert and reducing the expense and hassle of supporting a mobile wireless workgroup. Progent's BlackBerry engineers have extensive experience cooperating with Progent's Microsoft-qualified consultants, Cisco CCIE network engineers, and CISA and CISM-certified security professionals. This wide range of expertise, in conjunction with Progent's efficient remote support model, provides small companies a cost-effective option for integrating BlackBerry technology productively into their information network.

Does Progent offer consulting support for Cisco's Meraki cloud-managed Wi-Fi access points?
Progent's Cisco Meraki Wi-Fi access point consultants provide remote and on-premises support to assist businesses of all sizes to plan, install, maintain, upgrade or debug Wi-Fi systems that include Cisco Meraki cloud-managed wireless access points. Progent can assist your business to set up and support Meraki-based wireless networks for environments that can range from a telecommuter's home or a branch office all the way to a large campus or a nationwide enterprise. Progent can also assist you to configure additional Cisco products including Catalyst, Nexus and Meraki switches, routers and firewalls to build a cohesive ecosystem that provides the same connectivity, responsiveness, security compliance, manageability and availability for wired and Wi-Fi users irrespective of their location or computing device. (See Cisco Meraki switches consulting services.)

How can Progent help my business get the most benefit from Microsoft System Center Operations Manager?
System Center 2016 Operations Manager is designed to ensure consistent performance and dependable uptime for critical workloads by offering unified, cross-platform tracking of physical and virtual infrastructure installed throughout on-premises systems and cloud environments. Progent's consulting group can provide world-class remote and onsite expertise to assist organizations of any size to design, integrate, tune, enhance and repair SCOM 2016 solutions. Progent's Operations Manager 2016 consulting experts can help your company to move to SCOM 2016 from earlier versions of Operations Manager or from other IT infrastructure monitoring platforms, or combine multiple monitoring tools into a unified infrastructure management solution. Progent can also show you how to extend your Operations Manager 2016 scope to incorporate resources based in public clouds by providing Azure integration and Amazon AWS hybrid cloud solutions.

Can Progent help us design and integrate a Barracuda Backup solution?
Barracuda Backup is an affordable, subscription-based backup/restore platform for small and medium-size organizations. A Barracuda Backup deployment can incorporate a custom-designed hardware appliance manufactured by Barracuda or a software-based appliance with comparable functionality but which uses your own storage hardware. Barracuda Backup safeguards critical business data generated on-premises, at one or multiple remote sites, or in the cloud. For disaster preparedness, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any site with a physical or virtual Barracuda Backup appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consultants offer a wide array of consulting services to assist your business to design, integrate, manage and troubleshoot a backup and disaster recovery solution based on Barracuda technology. For details, visit Barracuda Backup and disaster recovery consulting and management.

Does Progent offer expertise with VMware NSX network virtualization?
VMware's NSX virtual network technology allows you to build entire networks in software. NSX allows virtual networks to be deployed instantly and administered with a high level of automation independent of the hardware used by the underlying network infrastructure. VMware Site Recovery Manager (SRM) allows programmatic disaster recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. SRM also enables transparent testing for disaster recovery, upgrades and patches and can generate reports to confirm full service restoration, validate Service Level Agreements and prove compliance. When integrated with VMware's NSX virtual network platform, VMware SRM can quickly restore the complete virtualized network topology at the secondary datacenter. Progent can provide the skills of a VCDX certified VMware NSX consultant and VMware Site Recovery Manager system architect to assist you to design, deploy, test and administer a disaster recovery system based on VMware Site Recovery Manager and VMware NSX.

Does Progent offer support for Microsoft Dynamics GP 2015 R2?
Microsoft Dynamics GP 2015 R2 (formerly Great Plains) introduces a revamped architecture that enhances cloud integration, supports the most popular handheld devices, permits single login with Azure AD, and strengthens security and compliance. Progent's experienced Microsoft Dynamics GP 2015 R2 consultants offer the depth and breadth of technical skills and experience to resolve the critical IT and business challenges associated with deploying and managing Dynamics GP 2015 R2 and can assist you to carry out an efficient migration that will maximize the return on your investment in this mission-critical product.

We want to develop a long-term IT strategy but we don't have a Chief Information Officer. Can Progent help?
Progent can supply businesses with an information management expert who can function as a part-time Chief Information Officer. This veteran IT officer can offer long-term direction to help you to deploy sensible technology to enhance business operations so they align better with your business goals. Your company can develop and install a well thought out information technology strategy without absorbing the cost of a full-time Chief Information Officer. Critical services Progent's temporary CIO can carry out include strategic planning, rationalizing technology budgets, building models for Total Cost of Ownership, reengineering business processes, negotiating with vendors, establishing security and compliance policies, business impact analysis, streamlining network administration, patch control, network asset documentation control, and disaster recovery/business continuity preparedness.

What pricing structure does Progent use for support services?
Progent's simple per-minute billing policy requires no complicated contracts, retainers or hidden charges. Many other support companies have minimum billable time or other extra fees that increase support costs. For remote support from Progent during regular business hours, you pay only for the actual time spent resolving your issue. If it only requires ten minutes to solve your problem, then you are only charged for ten minutes. For advance scheduled on-site service work booked more than 24 hours in advance, you pay exclusively for the time when a Progent expert is actually onsite working on your issues. Just Progent's value priced per-minute rate. For urgent same-day on-site service calls, you might have to pay for our consultant's travel time, but not a higher emergency rate. Since Progent maintains a large pool of expert consultants located within the entire Northern California service territory, an available engineer is typically near to help. Progent can in addition offer onsite technical support to the majority of zip codes in the United States within one business day of receiving a support call. Progent's remote support team has provided help to small companies in every state in the U.S (See Progent's customer testimonials.)

Can Progent help integrate a business intelligence (BI) reporting solution that consolidates all our vital data?
Progentís business information reporting experts offer online and onsite consulting to help your organization with any phase of business intelligence (BI) reporting ranging from troubleshooting or enhancing applications to planning and implementing a comprehensive business intelligence environment. Progent's management reporting consultants can assist you to maintain your existing reporting system, assist you to migrate reports from a legacy reporting platform to a current one, and deliver as-needed remote training tailored to your individual needs. Progentís management reporting professionals can provide expertise in the leading business intelligence reporting and visualization platforms such as the SQL Server business intelligence stack (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel BI tools such as Power Pivot, Power Query and Power View, and Report Builder.

Can Progent help me integrate and manage iPhones connected to our network?
Progent's iPhone and iPad integration consultants offer cost-effective online consulting to help your business to plan, deploy, and fix any facet of your iPhone and Windows integration efforts and is available for quick tasks to help you get past occasional technical bottlenecks or major engagements to help you complete large-scale initiatives on time and within budget. Progent has expertise in local, cloud-based, or hybrid environments and can help you build or support a resilient, secure and efficient network infrastructure that aligns with your mode of computing. Progent also offers remote and onsite training for individuals or groups to help manage and use your iOS devices in a secure, team-oriented ecosystem that optimizes the strategic value of your information network.

How Can Progent help our company support or upgrade Exchange 2013?
Exchange 2013 includes significant improvements to the functionality of its predecessor Exchange Server 2010 and introduces important innovations as well as a revamped structure. These improvements affect vital facets of IT such as manageability, availability, security and compliance, operational costs, collaboration, expandability, throughput, compatibility, and the user experience. Progent's certified Exchange Server 2013 consultants can provide online or on-premises support to assist your organization to administer, optimize and debug your Exchange 2013 deployment. Progent can also provide Exchange 2016 migration expertise and Exchange Online consulting to help you upgrade to a more up to date version of Exchange Server in an on-premises, cloud-hosted, or hybrid deployment.

How can Progent help businesses create wireless solutions?
Progent's wireless integration consultants have broad backgrounds in the integration and maintenance of wireless networking technology and can assist your IT team to plan, install, manage and repair wireless ecosystems that are compliant, robust, expandable, easy to administer and use, able to support your vital applications, and transparently incorporated into hybrid cloud environments. Online and onsite support available from Progent span a selection of wireless technologies such as smartphone integration and management, Wi-Fi network infrastructure design and installation, wireless site surveys, Cisco wireless IP phone configuration, and building-to-building wireless connections.



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If your small business is in Petaluma, Sonoma or anywhere in the San Francisco North Bay area and you are looking for computer support, information technology outsourcing, or advanced services from a Microsoft or Cisco certified consultant, call 707-559-7400 or visit Contact Progent.
















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