More Questions and Answers
What is Progent's methodology for enterprise IT projects?
For enterprise IT projects, Progent's methodology utilizes industry project management standards derived from
the best practices defined by the Microsoft Solutions Framework (MSF).
Key features of Progent's MSF methodology for major IT projects are:
The Envisioning Phase: Requirements Definition
The Planning Phase: Design and Architecture Suggestions
The Developing Phase: Pilots
The Stabilizing Phase: Design Tweaking
The Deploying Phase: Implementation
For additional information about the phases of MSF methodology, refer to
Microsoft Solutions Framework consulting.
What are the advantages of Progent's model for remote support?
Most computer system issues can be resolved quickly by Progent's group of remote service experts. This eliminates lost productivity that can result from waiting for a local engineer to show up in person. Furthermore, many freelance engineers and network consulting firms require minimum on-site charges that can turn a 10-minute problem into a 2-hour invoice. Progent’s model of billing per minute and billing only for support actually delivered permits Progent’s remote support engineers to resolve hundreds of minor issues daily at the lowest feasible expense. Further, the confidence of knowing there is ready access to Progent's large group of IT consultants opens the gates to a new realm of powerful IT technologies that typical small companies would otherwise shy away from for fear of having inadequate support resources.
What are some examples of small businesses saving money by outsourcing IT support to Progent?
Progent has published a white paper that summarizes the benefits a small company can receive by outsourcing network consulting and other information technology services. The white paper includes specific instances of how San Francisco Bay Area companies took advantage of Progent's outsourcing support by improving the productivity of their IT networks and reducing expenses for network support. To read a printer-friendly Adobe Acrobat version of this file and find out ways outsourcing can lower expenses and enhance productivity, click:
Small Business IT Outsourcing White Paper
(140 Kb PDF file).
Does Progent offer consulting help for server clustering with Windows 2003 Server?
Progent provides server clustering support to help your business design clustered server configurations that can potentially provide 100% uptime, even for normal maintenance operations. This high-availability is possible because a single server in a cluster can be brought off-line for servicing without impacting clients. Server clustering also frees support personnel to perform critical security enhancements during regular working hours without affecting user productivity.
Does Progent publish datasheets on specific IT outsourcing packages?
Progent has produced IT Outsourcing fact sheets for three service packages targeted for small and mid-sized companies.
Progent’s Small Business IT Outsourcing Package offers affordable IT management, network consulting, technical support and Help Desk services for San Francisco Bay Area businesses with 10-50 network users.
To view a printable PDF version of this datasheet and find out how outsourcing can lower expenses and enhance the business value of your network,
click:
Small Business IT Outsourcing Package Datasheet (166 Kb PDF file).
Progent's Network Monitoring Packages provide 24x7 server monitoring and technical support for
Bay Area companies with 50-250 networked users.
To read a printable Adobe Acrobat version of this datasheet and find out the ways outsourcing can cut costs and improve productivity,
click:
Network Monitoring Packages Datasheet (69 Kb PDF file).
How can Progent help my business maximize the benefits of Microsoft Customer Relations Management (CRM) software?
Progent can configure an effective server and network foundation, including off-site and wireless access, to
optimize the power of Microsoft Dynamics CRM, and Progent's Experts Team can offer your San Francisco Bay Area company with a consulting professional who can help you connect Microsoft CRM with your sales or customer service data. Progent offers consulting experts for other sales automation products to keep your business ahead of the competition.
How can Progent improve the effectiveness of my in-house IT staff?
Progent's certified professionals offer one-on-one training on complicated, key IT topics for which your company needs in-house expertise. Progent's knowledge transfer services to your in-house IT staff makes smart business sense in subjects such as Active Directory, Microsoft Exchange Server, Microsoft ISA Server or Cisco-based network infrastructure and VoIP technology.
How can Progent help my Linux developers?
If you are creating UNIX or Linux software on a network that features Windows-based servers, desktops and software, Progent offers IT outsourcing services that keep your system productive while freeing you to concentrate on your field of high-value expertise. By taking advantage of automated server monitoring and offering remote and in-person technical help as you need it, Progent delivers
Linux developer support that represents an affordable way to maintain an IT network that features high availability, security and performance.
What network support services are available from Progent on a 24x7 basis?
Progent's 24x7 Network Management Services include:
Proactive, automatic server monitoring
fast, professional response to problems
efficient service escalation when necessary
Remote network support to cut costs and eliminate problems quickly
Help Desk Call Center for expert online assistance
Economically priced IT support outsourcing bundles for small and mid-sized organizations
What security support does Progent offer for UNIX environments?
If you operate a multi-platform business network that combines UNIX and Windows technology, Progent provides
security help by giving you access to a CISSP-certified IT expert to assist your whole business in a broad range of security areas. CISSP Certification denotes expertise with an international standard for network security. ANSI (American National Standards Institute) has awarded the CISSP credential accreditation in the field of information security under ISO/IEC 17024. Progent can provide a CISSP-certified consultant to help your organization in a variety security fields such as:
Security Administration Procedures
Security Architecture and Models
Access Control Systems and Methodology
Applications Development Security
Operations Security
Physical Security
Cryptography
Telecom, Network and WAN Security
Disaster Recovery Planning
Law, Investigation and Ethics
More Questions and Answers
If your small business is in Petaluma, Sonoma or anywhere in the San Francisco North Bay
area
and you are in need of computer help, information technology outsourcing, or high-level services from a Progent engineer:
Call 707-559-7400 or send email to information@progent.com
