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What are the advantages of Progent's model for remote support?
Many IT problems can be resolved quickly by Progent's group of remote service engineers. This eliminates lost network availability that can be caused by waiting for a local engineer to show up in person. In addition, many freelance consultants and network consulting groups demand minimum service charges that can turn a ten-minute problem into a 2-hour invoice. Progentís practice of billing by the minute and charging exclusively for support that is delivered allows Progentís remote service experts to solve hundreds of small problems daily at the least possible expense. Further, the confidence of knowing there is reliable access to Progent's expert group of technical professionals opens the gates to a new world of powerful IT technologies that many small organizations would otherwise rule out for fear of having inadequate support resources.

What are the advantages to my business of Progent's network monitoring services?
Operations Manager improves the availability of business-critical programs by proactively identifying and helping to resolve trouble spots before they can crash a network. System Center Operations Manager can optimize system throughput by examining selected performance levels and usage profiles on key servers, enabling network managers to be more proactive in adding performance-related products and to eliminate trouble areas before they cause severe network bottlenecks. However, setting up System Center Operations Manager to take complete advantage of this feature-rich monitoring software can be tricky. With more four years of experience with the NetIQ technology upon which MOM is based, Progent's consulting staff can help you pick the proper Operations Manager components, install and configure Operations Manager, and write specialized rules, scripts, reports and alarms for your IT system. Progent can also document Operation Manager's server monitoring policies and procedures for your IT department.

Can Progent provide help with Microsoft Access software development?
Progent's Microsoft Office Access developers and consultants offer affordable remote consulting services for all releases of Office Access including desktop and browser-based versions and offers expert help for Access application development, database migration, performance optimization, BI reporting, and maintenance. Progent also offers custom online training for Access development and DBA services.

We want to develop a long-term IT strategy but we don't have a Chief Information Officer. Can Progent help?
If your business does not currently have a dedicated information system strategist, Progent's part-time Chief Information Officer service can provide the help of a veteran technology officer on an as-needed basis to help with critical tasks like strategic planning, rationalizing IT budgets, developing ROI models, workflow reengineering, contract review, information security and compliance, business impact projections, streamlining data center administration, desktop support, software revision control, network monitoring, and business continuity planning.

Does Progent offer support for video conferencing and immersive telepresence?
Progent offers the support of a certified video conferencing and telepresence consultant with an extensive background integrating technology from the leading telepresence vendors such as Cisco/TANDBERG, Polycom, LifeSize and Radvision and can assist your company to plan, install, expand, or maintain a telepresence environment that protects your current investment and optimizes the business value of your IT network. Progent also offers the expertise of network infrastructure consultants able to assist companies of all sizes to build and troubleshoot a network that delivers the speed, dependability, security, and scalability you need to support your telepresence environment.

How can Progent help us migrate to Skype for Business Server?
Progent's Microsoft-certified Skype for Business consultants offer online and onsite consulting services for organizations of all sizes to evaluate the benefits of migrating to Skype for Business or Skype for Business Online from any release of Lync Server or Microsoft Office Communications Server. Progent can help you to plan an on-premises, cloud-based or mixed topology; integrate Skype for Business with SQL Server,Exchange, SharePoint and Office or Office 365; set up HA solutions; interface Skype for Business with your PSTN gateway; and interface with third-party collaboration systems such as Cisco Video Interop Server. Progent's certified data security consultants can assist you create and validate a security strategy for your Skype for Business deployment that meets government and industry requirements.

What is Managed Network Monitoring and how can it help my business?
Managed Network Monitoring is a class of co-sourcing that allows your internal IT staff to benefit from the server monitoring services of an outside consulting group. If your business has a small in-house IT team, Progent's Managed Network Monitoring outsourcing program is an economical way to maximize system uptime, performance and security.

Key components of Progent's Managed Network Monitoring Package include:

  • Progent does a needs evaluation and configures Microsoft Operations Manager
  • Progent deploys an off-site System Center Operations Manager server to track your network
  • Progent provides Help Desk Call Center support services, coordinated with Microsoft Operations Manager
  • Progent remotely monitors, diagnoses, and/or fixes network trouble spots
  • Progent provides regular service maintenance including application of service packs and security patches
  • Network Appliances must be under vendor's on-site warranty program

    How can Progent help us with SQL Server 2016?
    Microsoft SQL Server 2016 offers significant improvements in speed, capacity, security and compliance, high-availability, mobile computing support, and built-in BI. New features include PolyBase for processing relational and non-relational files simultaneously for big data applications, R language support, Dynamic Data Masking, Mobile Reports, and seamless management of on-premises and cloud-resident operations and services. Progent's Microsoft Gold-certified SQL Server 2016 consulting experts can provide online and on-premises expertise to assist businesses of any size to plan, deploy, manage or troubleshoot any edition of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with other core Microsoft products such as Windows Server and Hyper-V, Exchange, SharePoint Server, Dynamics ERP, Lync or Skype for Business, and SCOM.

    Can Progent help with Citrix XenServer virtualization technology?
    Progent's Citrix XenServer virtualization engineers can assist your company to evaluate the strategic advantages of XenServer and additional Citrix products, and can assist your IT organization to plan, validate, execute, troubleshoot, and maintain a XenServer installation. Progent can in addition assess your current Citrix technology deployment and help you to enhance resource utilization, performance, security and compliance, availability, and recoverability.

    Does Progent support Juniper and NetScreen Products?
    Progent's Juniper Networks-authorized network engineers can assist your company to plan and deploy Juniper Firewall and VPN technology, enhance and troubleshoot your network infrastructure, and upgrade efficiently from discontinued products to current versions. Progent's Junos OS engineers offer support for Juniper's flagship network control software to help your business to simplify the administration and strengthen the protection of your Juniper VPN appliances and routers. Progent also has extensive background maintaining Juniper's NetScreen OS and ScreenOS operating system platforms and can assist organizations maintain networks that include a combination of Juniper's OS platforms.



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    If your small business is in Petaluma, Sonoma or anywhere in the San Francisco North Bay area and you need computer help, information technology outsourcing, or high-level services from a Progent professional, call 707-559-7400 or visit Contact Progent.
















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