More Questions and Answers
What are the benefits of Progent's documentation of support services?
The historical service reports compiled for your small business by Progent helps you avoid becoming dependent on an individual consultant. Progent's comprehensive records of billed support enables one Progent consultant to carry on where another left off while eliminating time spent getting familiar with your IT environment. Detailed service documentation also offer your internal IT staff a better appreciation of important technical issues concerning your network and offer knowledge about how to anticipate and fix problems that lies ahead. For these reasons, Progent's service reporting is an important component of Progent's policy of knowledge transfer. Another advantage of Progent's service documentation is that your small business can more easily create, an internal IT support team if and when it becomes expedient to do so, or you can migrate to a different consulting company if you become unhappy with Progent's support.
Does Progent support ERP and MRP applications?
Progent offers help with ERP and MRP software by providing application consultants who can support Microsoft Dynamics products, applications from other vendors, and legacy software that provide accounting, ERP, MRP, project accounting, supply chain management, plus management systems for Human Resource Planning, sales and marketing, retail, and distribution.
Can Progent help customize Microsoft Word so that it is better integrated into the workflow of my business?
Progent can help you create a specialized Microsoft Word environment to benefit from the latest edition, Microsoft Word 2003, which incorporates major improvements in document management, collaboration, and mail merge capabilities. A Microsoft Word consulting support specialist from Progent's Experts Team can help you incorporate Word's powerful capabilities into the workflow of your organization, design templates, and build productivity-enhancing macros.
Is Progent able to implement fault-tolerant Internet connections?
Progent's Internet access experts and Cisco CCIE-certified consulting professionals can show you how to apply cutting-edge connectivity technology to build cost-effective fault-tolerant Internet connections.
What are the key features of Progent's IT outsourcing packages?
Features of Progent's IT outsourcing packages include network assessment to make sure that your network meets professional standards of security and remote access, 24x7 network monitoring using Microsoft Operations Manager to resolve problems before they disrupt your productivity, if required Help Desk Services from Progent's IT experts, security audit to help preserve your system from hackers and viruses, application of Service Packs and security updates for servers and software, reduced rates on Progent’s off-site and in-person troubleshooting services, and access to Progent’s staff of Microsoft-certified IT consultants and service technicians.
What pricing structure does Progent use for support services?
Progent's simple hourly engagement model requires no complex contracts, retainers or hidden charges. Many service organizations have minimum charges or other additional expenses that increase support costs. For remote service from Progent, you pay only for the documented hours spent working on your support issue. If it only requires fifteen minutes to correct your problem, then you are billed only for fifteen minutes. For scheduled in-person maintenance service requested more than one day ahead, you pay only for the time when a Progent consultant is actually at your location solving your problems. No extra on location surcharges or travel fees. Just our affordable hourly billing rate. For urgent same-day on-site support calls, you may have to pay for our engineer's travel time, but never a higher emergency rate. Because Progent has a large pool of experienced service professionals located throughout the entire Northern California service territory, an available consultant is usually close by to assist.
Why should a small business outsource IT support?
Whether it involves architecting network infrastructure, establishing or outsourcing a Help Desk, rolling out a new email system, or creating an on-line eCommerce application,
outsourcing your network technical services can contain costs and minimize uncertainties, enabling IT support costs to grow in a more steady and controlled fashion than is possible by building up a big, all-purpose in-house IT organization.
Can Progent help maintain and improve my development environment for Linux applications?
Progent's Linux developer network support services give your Linux specialists access to experienced IT support experts to design and support your IT network without the expense and hassle of keeping a large internal administrative and support team. Progent's network support allows Linux developers to focus their technical skill on vital business projects while still receiving the benefits of first-rate IT support. Progent has produced a Small Business IT Outsourcing White Paper that details how outsourcing can save you money and improve productivity.
What can Progent do to help with disaster recovery?
Progent's disaster recovery consulting experts can show you how to make continuation of business strategies, design a fault-tolerant network infrastructure, and run realistic test exercises.
What is Managed Network Monitoring and how can it help my business?
Managed Network Monitoring is a form of co-sourcing that allows your internal IT staff to take advantage of the server monitoring activities of an outside consulting group. If your operation has a small in-house information technology staff, Progent's Managed Network Monitoring outsourcing program is an economical way to optimize system uptime, throughput and security.
Key components of Progent's Managed Network Monitoring Package include:
- Progent performs a requirements assessment and installs Microsoft Operations Manager (MOM)
- Progent sets up a remote Microsoft Operations Manager server to monitor your network
- Progent provides Help Desk Call Center support, coordinated with MOM
- Progent remotely monitors, analyzes, and/or fixes network trouble spots
- Progent performs ongoing IT management including installation of service packs and security updates
- Hardware must be under manufacturer's on-site warranty service
What network support services are available from Progent on a 24x7 basis?
Progent's 24x7 Network Support Services include:
Proactive, automatic server monitoring
Timely, professional response to problems
efficient service escalation when required
Remote network support to reduce expenses and resolve problems quickly
Help Desk Call Center for professional online assistance
Economically priced IT support outsourcing programs for small and mid-sized companies
Does Progent offer consulting help for server clustering with Windows 2003 Server?
Progent provides server clustering support to help your enterprise design clustered server environments that can potentially provide 100% uptime, even for routine maintenance functions. This high-availability is feasible because any server in a cluster can be brought down for servicing without affecting users. Server clustering also frees support staff to perform vital security updates during normal working hours without affecting user productivity.
What consulting services are available from Progent for Firewall and VPN security?
Progent's security consultants have extensive background integrating and maintaining
Firewall and VPN technology from diverse vendors and can help you create a smart security system and then implement, manage and maintain it. Also, Progent's CISSP certified engineers and CISM certified security professionals can advise you how to build security into your business processes.
More Questions and Answers
If your small business is in Petaluma, Sonoma or anywhere in the San Francisco North Bay
area
and you are in need of technical assistance, IT outsourcing, or high-level services from a Progent consultant:
Call 707-559-7400 or send email to information@progent.com
