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We need fault-tolerant interoffice connectivity. Can Progent help?
Progent offers multi-site connectivity support to show you how to design and deploy high-availability architectures for WAN connectivity. Progentís Cisco-certified CCIE engineers can plan and implement high-availability Inter-office connections based on non-stop EIGRP routers or fault tolerant OSPF deployment of Cisco routers. Progent can show you how redundant connections and transparent fail-over offers affordable non-stop interoffice networking.

How can Progent help my company manage our Windows 8.1 devices?
Progent's Microsoft-certified Windows 8.1 experts can provide a range of technical services to assist companies of any size to maintain, manage, and repair networks that incorporate workstations, laptops, tablets, or smartphones powered by Windows 8.1. Progent's consultants can also provide Windows 10 planning and migration help.

Does Progent offer a secure data backup service for small businesses?
Progent's ProSight Data Protection Services cloud backup offer small and mid-sized organizations a low cost and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows fast restoration of vital data, apps and virtual machines that have become unavailable or damaged as a result of component breakdowns, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to a local device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory standards like HIPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to restore your business-critical information. Learn about Progent's entire ProSight portfolio of low-cost outsourced network management services for small and medium-size businesses

Can Progent help my business build hybrid cloud solutions with Windows Server 2016 Hyper-V?
Windows Hyper-V 2016 utilizes core technologies first designed for and refined on Microsoft Azure, among the world's biggest public clouds. This pedigree dramatically enhances the suitability of the Windows Server platform to run private cloud as well as hybrid cloud/on-premises deployment models by enhancing data security, uptime, expandability, manageability, reliability and disaster recovery. Progentís Microsoft-certified Windows Server 2016 Hyper-V consulting team can assist you to assess the advantages of Hyper-V 2016 for your organization, set up pilot systems to verify the ability of Hyper-V 2016 to support your critical workloads, design a cost-effective network architecture for a cloud-centric or hybrid deployment, create and execute a non-disruptive upgrade strategy, train your IT management and technical support personnel, and deliver ongoing consulting and debugging support to make sure that your Hyper-V 2016 investment delivers the highest possible business value.

Can Progent help with setting up and using Microsoft Project?
Progent's Microsoft Project Server and Project Online experts offer in-depth support in deploying and operating all editions of Microsoft Office Project and can deliver a broad variety of cost-effective online support services following best practices to assist organizations of any size to receive all the benefits of this leading platform. Services offered by Progent include solution design, installation and migration, strategies for safe collaboration among onsite and remote or mobile users, network infrastructure optimization, and specialized online training classes.

Why does Progent recommend upgrading from Exchange Server 2003 to Exchange Server 2016 or later?
Microsoft Exchange Server 2016 provides important enhancements over older releases of the Exchange platform with features such as built-in capability for high-availability mailbox server clustering called Database Availability Groups support for low-cost disk storage to cut the expense of large e-mail inboxes, a feature-rich web client compatible with more web browsers, advanced voice mail handling including voice-to-text translation, and a wealth of utilities for improving data protection and regulatory compliance. Microsoft calculates that if judiciously configured, current versions of Microsoft Exchange Server can reduce email expenses by 50-80%. Because Microsoft no longer supports Exchange Server 2003, businesses have another incentive to ask Progent's Exchange 2016 Server engineers about upgrading to the latest version of Microsoft Exchange.

Does Progent support Lync Server 2013?
Lync 2013, renamed Skype for Business, enables organizations of all sizes to build a centrally managed and protected communications ecosystem that supports a BYOD computing style with instant messaging, presence, audio/video and web meetings with application sharing and whiteboard, and both IP and PSTN telephony across a wide range of desktop and handheld devices. Progent's certified Lync Server 2013 experts can assist your company to evaluate the business benefits of Lync 2013, design an in-house, cloud-resident (via Microsoft Lync Online) or mixed model suitable for your current and future plans, implement Lync Server 2013 in a way that expedites your return on investment, and deliver live webinar and onsite training to your IT staff and end users. Progent offers in-depth expertise in critical components of a Lync Server 2013 solution including Windows Server, SQL Server and Exchange Server, and Progent can help you to integrate Lync Server 2013 with key Microsoft Office and Office 365 applications including Outlook, Excel and PowerPoint.

What Microsoft financial reporting applications can Progent help customize?
Progent's Experts Team delivers in-depth consulting knowledge in specific application areas, allowing you to tailor fast, affordable and highly functional IT solutions that address the unique needs of your company. Progent's line-of-business software developers can assist your business to customize Microsoft's popular eCommerce-capable applications including:

  • Microsoft Dynamics AX Enterprise Resource Planning Software (formerly Microsoft Axapta)
  • Microsoft Dynamics GP Accounting Software (formerly Great Plains)
  • Microsoft Dynamics NAV Software (formerly Microsoft Navision)
  • Microsoft Dynamics SL Business Accounting Software (formerly Solomon)
  • Microsoft Dynamics RMS

    Can Progent help us integrate and manage Android smartphones?
    Progent's Android phone integration consultants have extensive experience delivering remote and onsite support for organizations of any size who need to integrate Android phones and tablets into their information networks so that users can communicate and collaborate while on the go. Progent has the range of skills to solve network problems that span multiple manufacturers and that entail a combination of legacy and current technology. Progent offers cost-effective remote expertise to assist you with any aspect of designing, deploying, managing and maintaining your Bring-Your-Own-Device (BYOD) environment. Progent can provide occasional technical support to help you to resolve particularly stubborn technical problems, or Progent can provide outsourced or co-sourced project management support to ensure that you finish major network initiatives on schedule and within budget. Progent can assist with on-premises, cloud-centric, or hybrid networks and can provide expertise with operating systems, apps, management utilities and network infrastructure. Progent also can provide specialized group or one-on-one training sessions to help you manage and operate Android phones and tablets securely and productively.

    Who founded Progent?
    Progent's founder and head of engineering, Les Kent, was the architect for a Windows network application that earned Microsoft's ďBest Application of the Year Award.Ē Mr. Kent is a 35-year computer industry veteran and has managed the creation and deployment of hundreds of innovative business solutions using Microsoft and Cisco technologies. Mr. Kent started Progent in order to address the needs of small organizations who can't justify the burden of supporting a large IT team but who still require information networks with world-class reliability, security, and performance.

    Does Progent offer support for Microsoft Dynamics NAV ERP software?
    The updated edition of Microsoft Dynamics NAV ERP offers powerful new features including Personalized Role Centers, improved business analytics and reporting capabilities, and advanced workflow support. Progent's Microsoft Dynamics NAV software experts can provide programming, integration and debugging services to help your company to get the most from Microsoft Dynamics NAV. Progentís engineers can assist you to connect Microsoft Dynamics NAV ERP software to additional systems and programs. In addition, Progent can help your organization to design and analyze data warehouses so you can enhance your understanding of your business, acquire additional clients, expand your sales campaigns, and form successful partnerships.

    Does Progent offer desktop support services?
    Progent offers a wide array of cost-effective services to help you business to install, integrate, troubleshoot, and manage workstations and notebooks based on Microsoft Windows, Apple macOS and OS X, or various editions of Linux. Progent's desktop consulting services include Windows 10 migration consulting, Windows 8.1 integration, Microsoft Windows 7 maintenance, MS Office and Office 365 integration, and 64-bit processing expertise.

    Does Progent offer project management services?
    For enterprise project management assistance, Progent offers the services of veteran IT experts with decades of background as technology project managers for application development, business technology implementation, and business process re-engineering working with organizations ranging from Big 4 firms to dot-com startups to government agencies. These proven project managers can provide advanced management skills to help enterprise customers to adhere to leading practices to make sure strategic projects are successfully completed on time and on budget.

    Does Progent offer support for video conferencing and immersive telepresence?
    Progent offers the services of a certified video conferencing consultant with an extensive background deploying products from the leading telepresence providers including Cisco/TANDBERG, Polycom, and LifeSize and can assist you to design, configure, upgrade, or maintain a telepresence environment that protects your current investment and optimizes the business value of your IT system. Progent can also provide the expertise of infrastructure engineers able to assist businesses of all sizes to create and troubleshoot a communications network that delivers the performance, dependability, protection, and scalability you need to support your telepresence environment.

    More Questions and Answers

    If your small business is in the Tri-Valley area and you are looking for technical assistance, IT outsourcing, or advanced services from a Progent professional, call 925-621-2400 or visit Contact Progent.

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