San Francisco East Bay
Pleasanton, Livermore, Dublin

Can Progent help me replace my old voice mail system with Exchange 2010?
Improvements in Exchange Server 2010 for digital telephony include speech-to-text translation for rapidly searching your stored messages rather than listening to each message, digital attendants to greet callers and assist them to work through your voice messaging menus, programmable call answering procedures to route or filter calls depending on ID or contact information, and text notifications about unanswered calls or messages. Progent's Exchange 2010 professionals can assist you to assess the cost benefits and engineering challenges of swapping your current voice mail technology with a telephony system powered by Exchange 2010, plan and install Exchange Server 2010 with integrated voice mail functionality, and deliver ongoing online consulting help and management services to speed up your ROI for implementing Exchange Server 2010's voice messaging technology.

What Types of organizations can Progent help?
Progent delivers outsourcing and consulting services for small companies, low-cost online consulting for local governments and schools, plus branch office network support and project management assistance for nationwide or multi-national enterprises. Progent's typical small business customers have between 10 and 250 desktops at a site and cannot afford the time and expense necessary to support a big in-house team of network consultants who can provide expert Microsoft support, Cisco certified network support, plus in-depth understanding of other important networking technologies. For large companies, Progent can supplement internal network support groups by providing world-class skill in integrating Microsoft server platforms. Progent's certified experts can provide Active Directory consulting, Exchange Server 2010 support, Microsoft Exchange Server 2003 help, and CISA and GIAC-certified security consulting. For national or international enterprises with local offices in Northern California or in major cities throughout the United States, Progent can serve as a transparent local extension of corporate information technology management. Very small organizations find it efficient to utilize Progent's online support services on an as-needed basis for tasks like server configuration, email migration, computer upgrades, site moves, emergency technical support, or Helpdesk support.

Does Progent offer network monitoring support?
Progent offers a selection of Network Support Bundles based on the advanced problem solving capabilities of Microsoft System Center Operations Manager, a cutting-edge server management software solution that tracks the reliability, performance and protection of your IT system and detects anomalies before they can bring down your system. To provide additional understanding about the performance and stability of your system environment, Progent can help you install and manage leading network monitoring software based on the Linux OS.

Can Progent help set up pilot systems to help our company test new technology?
The Progent Test and Training Lab at the Herakles Data Center in Sacramento, California has a variety of advanced computers and network infrastructure that can be utilized remotely or on premise to accommodate system testing, evaluations, capacity modeling, repair, disaster recovery planning, education, and other reasons to help Progent's clients succeed with large-scale projects.

How can Progent help my company filter spam, email-borne viruses, and Directory Harvest Attacks?
Progent has partnered with Postini to offer small organizations spam and virus filtering with E-Mail Guard, a managed service that stops spam and email viruses before they can pass through your corporate firewall. E-Mail Guard enables protection to begin at the place of origin of spam and viruses — the Internet. Spam solutions deployed at the network gateway or at the workgroup server subject networks and servers to destructive attacks and time-wasting junk email. Postini’s managed service is programmed to deflect Directory Harvest Attacks (DHAs), which can only be done in the SMTP stream at the Internet gateway.

How Can Progent help our company migrate to Exchange 2010?
Progent offers comprehensive Exchange 2010 upgrade consulting services that include end-to-end project management, site readiness preparation, project design and documentation, specification of new software licenses and equipment required, recommended vendor sourcing, system verification at client site or at Progent's testing facility, setting up temporary coexistence of Microsoft Exchange 2010 and Exchange 2003 or 2007, implementation of the solution, decommissioning the old servers, and training for customer's support staff and end users.

What services are available from Progent to support Windows Server 2003?
Progent can assist your company with administering, supporting and troubleshooting information technology environments powered by Windows Server 2003, and can support your migration to Microsoft Windows Server 2008 R2 or your transition to Windows Server 2012 from older releases of Windows Servers or from Multi-OS environments. Progent's upgrade support services cover design, deployment, configuration, piloting, training, and remote technical support.

What are the advantages of being a Microsoft-Certified Partner?
Because Progent is a Microsoft Gold Certified Partner, each Progent MCSE support specialist and network consultant has access to the technical and training resources necessary to provide the best network support available. Progent can provide world-class expertise in the design, implementation and troubleshooting of Microsoft-based information network solutions. Progent's Microsoft-certified IT support professionals offer Active Directory consulting, Exchange Server 2010 integration, Exchange Server 2003 support, Windows Server 2012 configuration, Windows Server 2008 R2 consulting, plus Windows XP, Windows Vista, Windows 7 and Windows 8 desktop support, Microsoft Office application development and training, and Dynamics GP (Great Plains) programming.

What are the advantages to my business of Progent's network monitoring services?
System Center Operations Manager improves the stability of business-critical applications by proactively identifying and helping to resolve problems before they are able to crash a network. Operations Manager can optimize network performance by checking selected performance thresholds and usage profiles on critical servers, enabling network managers to be more selective in adding performance-related products and to clean up trouble areas before they cause severe system traffic jams. However, configuring Operations Manager to take complete advantage of this complex monitoring tool can be tricky. With over five years of background with the NetIQ technology upon which MOM is derived, Progent's network experts can help you choose the right System Center Operations Manager components, install and integrate Operations Manager, and create custom rules, scripts, reports and alarms for your IT system. Progent can also document Operation Manager's server monitoring rules and procedures for your IT department.

Does Progent support Citrix desktop virtualization software?
Progent's Citrix-certified XenDesktop experts and XenApp desktop virtualization engineers can help your business to design, implement, manage, and troubleshoot a virtualized Windows desktop delivery solution based on XenDesktop or XenApp for desktop virtualization. Progent's Cisco CCIE network consultants can show you how to enhance your network infrastructure for delivering server and client-side applications, and Progent's datacenter support experts can help your organization to manage and maintain an off-site datacenter that offers high uptime, enhanced security, and fast recovery.

Does Progent support building-to-building wireless networking?
Progent can assist you to plan, pilot, configure and manage secure building-to-building wireless bridges that integrate seamlessly into your business computer system while delivering a degree of security that equals or surpasses landline connections. For an illustration of Progent's consulting offerings for building-to-building wireless bridging, refer to the Wireless Integration Case Study.

Does Progent offer advanced training for Microsoft Word?
Progent offers companies in Northern California and select cities across the United States a certified consultant familiar with the new functions of Microsoft Word. A support specialist from Progent's Experts Team can offer customized Microsoft Office Word training to keep your company ramped up with Word 2007 or Word 2003.

In addition to onsite classes, Progent also offers interactive online webinar education classes for MS Word. Virtual interactive classes are a convenient, affordable, and effective option for training your personnel the powerful office productivity features incorporated into Microsoft Office Word.

My business application needs 24x7 support. Can Progent help?
Progent offers optional 24x7 local computer help and IT outsourcing services in Northern California. Progent also can provide optional round-the-clock remote support throughout the United States. Progent's 24x7 Network Support Services combine the services of experienced Microsoft-certified information technology consultants, the latest network administration tools, and affordable service packages to keep your business network available and productive.

Call 925-621-2400 or send email to information@progent.com