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Can Progent help us deploy System Center Data Protection Manager for automated backup?
Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) offers small to mid-size businesses automatic backup and easy restore functions for Microsoft-based environment. SCDPM 2016 offers application-sensitive protection for critical platforms like Microsoft SQL Server, Exchange and SharePoint, backs up Windows and Linux virtual machines, works with VMs running on Windows Hyper-V and VMware, and can use Azure for easy-to-manage cloud backup and recovery. Progent's Microsoft-certified System Center 2016 Data Protection Manager consultants can assist you to design, deploy, manage, and repair a multi-site backup/recovery solution built around SCDPM 2016. Progent can assist you to upgrade from an older version of Data Protection Manager or from a legacy solution, and Progent can optimize your DPM 2016 ecosystem for on premises, hosted, cloud-based or hybrid deployments. Progent can provide online or onsite support and can provide as-needed guidance to resolve technical bottlenecks or provide comprehensive project management or co-management services to make sure you complete your SCDPM 2016 initiative on time and on budget.

Can Progent help us migrate from our legacy Cisco UC500 VoIP system to a modern VoIP platform?
Progent's Cisco-certified VoIP experts can provide Cisco UC540 consulting support to assist you to manage your legacy UC500 VoIP gateway or plan and implement a smooth migration to a modern IP telephony and voicemail system.

What online services are available for maintaining Cisco routers?
Among the popular remote Cisco router support services available from Progent's certified Cisco experts are setting up hostname, DHCP, routing maps, NTP, security logon banner and user accounts; setting up iBGP, aggregate routing, static to EIGRP redistribution, and ECN gateways; troubleshooting NAT configurations, routing configuration, and BGP peering arrangements; installing current IOS image; setting up and confirming router failover; resolving VPN tunnel and routing issues; creating a network diagram and documenting router setup; plus policy and business recovery strategy.

Does Progent offer the services of a GIAC-certified information assurance expert?
GIAC information assurance certification was established in 1999 to certify the skill of information technology security professionals. GIAC certifications are recognized by companies and government organizations around the world including and the U.S. National Security Agency (NSA). Progent's GIAC-certified information assurance consultants offer support for all of the network security services addressed under GIAC certification such as auditing network vulnerability, incident handling, traffic analysis, web application security and security information and event management (SIEM) solutions.

What security support does Progent offer for Linux/UNIX environments?
If you operate a mixed-platform business environment that combines Linux/UNIX and Microsoft technology, Progent can offer Linux and Windows security consulting by giving you access to a CISSP-certified network consultant to assist your entire business in a broad range of security concerns. CISSP Certification recognizes mastery of a global standard for data security. ANSI (American National Standards Institute) has awarded the CISSP credential accreditation in the area of data security under ISO/IEC 17024. Progent can provide a CISSP-certified expert to help your organization in a broad range of security areas such as:

  • Security Administration Procedures
  • Security Infrastructure and Paradigms
  • Access Control Solutions and Processes
  • Applications Development Security
  • Process Security
  • Site Security
  • Data Encryption
  • Telecom, LAN and Internet Security
  • Disaster Recovery Planning
  • Law, Investigation, and Ethics

    Can Progent help me integrate and manage iPhones connected to our network?
    Progent's iPhone and iPad integration consultants offer affordable remote consulting to assist you to plan, deploy, and fix any facet of your iPhone and iPad and Windows integration efforts and is available for quick jobs to help you through specific technical bottlenecks or long-term engagements to help you complete business-critical projects on schedule and within budget. Progent has experience in on-premises, cloud-centric, or hybrid networks and can help you build or maintain a resilient, protected and scalable infrastructure that is best suited to your mode of computing. Progent can also provide remote and on-premises training to help manage and use your iOS devices in a safe, collaborative environment that optimizes the business value of your information network.

    Can Progent Help with Oracle Database Administration and Application Development?
    Progent offers affordable access to an Oracle certified consultant for Oracle database administration services or an Oracle application programmer. Progent can help your business to develop efficient mechanisms for critical Oracle database administration tasks including performance tuning, backup/recovery strategies, and information protection, or mentor your in-house personnel to use industry leading practices for simplifying major administration tasks. Progent can in addition offer the support of a PL/SQL programmer to assist you to design, tune, enhance, or migrate Oracle programs that can vary from business reports to data-driven web commerce sites. Progent has experience using Oracle SQL Developer, SQL *Plus, and JDeveloper tools and can also assist you to tune existing SQL code by utilizing Oracle's SQL Access Advisor.

    Can Progent help set up pilot systems to help our company test new technology?
    The Progent Test and Training Lab located at the QTS Data Center in Sacramento, California can be used for piloting mission-critical applications, creating efficient system upgrade procedures, evaluating and optimizing performance, designing or validating business continuity solutions, mitigating compatibility issues, and building training environments for new products and technologies. For Progent clients without sufficient in-house resources to configure effective pilot systems, the lab cuts capital costs and technical risk while keeping vital IT projects on schedule.

    How can Progent help our business evaluate and install Windows Server 2012 R2?
    Progent's certified Windows Server 2012 support experts can help you to assess the benefits of Microsoft Windows Server 2012 R2 for your organization, develop test environments and rollout strategies, tune your network for local, multi-location, private or public cloud-based, and partial-cloud datacenters, educate your IT support, staff, create an enterprise-wide security strategy, automate IT administration, assist with creating applications, and build and test a disaster recovery/business continuity plan. If you are thinking about moving from Windows Server 2012 R2 to Windows Server 2016, Progent's Windows Server 2016 hybrid cloud solutions consultants can help you to evaluate the value of Windows Server 2016 for your business and plan and implement an efficient upgrade to Windows Server 2016 and Hyper-V 2016 using a local, cloud, or hybrid deployment model.

    We want to develop a long-term IT strategy but we don't have a Chief Information Officer. Can Progent help?
    Progent can supply organizations with an IT management expert who can function as a part-time CIO. This experienced technology officer can offer strategic direction to help your company to deploy sensible technology to enhance business operations so they align better with your corporate goals. Your company can develop and implement a well thought out information technology strategy without incurring the expense of a full-time senior IT executive. Important tasks Progent's temporary CIO can carry out include strategic planning, establishing IT budgets, creating models for ROI, analyzing business processes, negotiating contracts with vendors, establishing security and compliance standards, monitoring service level agreements, streamlining network administration, patch tracking, IT asset documentation control, and business continuity planning.

    Can Progent help us integrate and troubleshoot our Cisco VoIP phones and IP video phones?
    Progent's Cisco VoIP phone and video IP phone consultants can help you to configure, maintain, and troubleshoot Cisco IP phones, desktop video IP phones and wireless IP phones. Progent offers support for all versions of Cisco's IP phones from legacy Voice over IP products to the latest media phones. Progent's IP telephony experts can also help your organization to integrate your IP phones with Cisco Unified Communications Manager, originally branded CallManager, or with Unified CM Express to create a modern IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also help you to configure Cisco Unified CM apps like Cisco Unified CM IM and Presence Jabber, Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for creating a highly automated customer contact center. Progent can deliver support with any facet of Cisco VoIP Phone integration including reviewing dial plans, resolving IP phone registration issues, configuring SIP trunks and CUBE internetworking, installing ISR G2 routers with CUBE VoIP networking support, and creating Cisco UCS server clustering and Cisco Survivable Remote Site Telephony solutions for survivability.

    How can we outsource our network management to Progent?
    Progent provides a family of affordable, fixed-price managed services designed to allow small and medium-size businesses to utilize the same cutting-edge IT solutions used by some of the world's top enterprises. The ProSight series of IT management outsourcing services covers all critical facets of modern networking including email protection, threat defense based on machine leaning, patch management, cloud-based backup and disaster recovery, network infrastructure monitoring and management, virtual machine hosting, and network infrastructure documentation management. To read Progent's eBook about the benefits of ProSight managed services for small and mid-size organizations, click:10 Benefits of ProSight Managed IT Services.

    Does Progent have a defined methodology for best practices in solving IT problems?
    Progentís staff of Microsoft and Cisco-certified engineers have extensive IT industry backgrounds, on the front lines of IT support, performing a multitude of networking projects for a diverse assortment of clients. Every Progent consultant brings a set of personal methodologies from this extensive industry experience, and these are further refined by the corporate-wide best practices training that Progent instills in its support team. For larger engagements, Progent consulting staff employ the Microsoft Solutions Framework (MSF) structure for task management which breaks projects down into well defined and manageable phases that reduce the possibility of a project getting out of control.

    Why does Progent recommend upgrading from Exchange Server 2003 to Exchange Server 2016 or later?
    Microsoft Exchange Server 2016 offers significant improvements compared to older releases of Exchange through innovations such as built-in capability for high-availability mailbox server clustering known as Database Availability Groups support for commodity disk drives to cut the expense of large inboxes, a more powerful OWA web client compatible with all popular web browsers, advanced voice mail handling featuring voice-to-text translation, and a variety of mechanisms for improving data protection and compliance. Microsoft estimates that if carefully configured, current releases of Exchange Server can cut messaging expenses by as much as 80%. Since Microsoft has terminated support for Exchange 2003, businesses have another reason to ask Progent's Microsoft Exchange 2016 Server consultants about migrating to the newest version of Microsoft Exchange.

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    If your small business is in the Tri-Valley area and you need technical assistance, IT outsourcing, or high-level services from a Progent consultant, call 925-621-2400 or visit Contact Progent.

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