More Questions and Answers
What is Managed Network Monitoring and how can it help my business?
Managed Network Monitoring is a type of co-sourcing that enables your internal IT staff to benefit from the network monitoring services of an outside consulting group. If your operation has a small internal information technology organization, Progent's Managed Network Monitoring outsourcing offering is an economical way to increase network reliability, performance and security.
Key features of Progent's Managed Network Monitoring Package include:
- Progent performs a needs assessment and configures Microsoft Operations Manager (MOM)
- Progent sets up an off-site Operations Manager server to track your IT system
- Progent provides Help Desk Call Center support, coordinated with MOM
- Progent remotely tracks, diagnoses, and/or resolves network trouble spots
- Progent performs regular service maintenance including application of service packs and security updates
- Network Appliances must be under manufacturer's on-site warranty service
Can Progent help with web development?
If you want to revamp your production Web pages, generate in-house Webs for areas such as HR or employee training, build a powerful Web presence for a new business, or develop enterprise-class, line-0f-business Web solution, Progent can provide talented and knowledgeable Web designers and programmers. Progent's consultants can also help you configure and support a secure, reliable network and telecom infrastructure featuring off-site and mobile connectivity, to back up your Web solutions.
Can Progent help my business migrate from Windows 2000 Server?
Progent can help you design, rationalize and implement a project to upgrade to Windows Server 2003 from Windows 2000 Server. For small businesses and mid-sized businesses in the Bay Area, Progent's Microsoft-certified consulting staff can provide system support and network consulting services for the whole range of Microsoft .NET Enterprise Servers, Windows Server 2003, and Microsoft line-of-business applications. Progent's migration, configuration, performance tuning, support, and specialized application programming services include planning and system design, installation and deployment.
How can Progent help my business maximize the benefits of Microsoft Customer Relations Management (CRM) software?
Progent can configure an efficient server and network foundation, including off-site and wireless connectivity, to
support the power of Microsoft Dynamics CRM, and Progent's Experts Team can provide your San Francisco Bay Area business with a consulting professional who can help you connect Microsoft Dynamics CRM with your sales or customer support data. Progent offers experts for other sales automation products to keep your company in front of the competition.
Does Progent have a defined methodology for best practices in solving IT problems?
Progent’s staff of Microsoft and Cisco-certified consultants average more than ten years of IT industry experience, in the trenches of IT support, performing a multitude of technical projects for a broad spectrum of clients. Each Progent expert brings a set of personal best practices from this extensive industry experience, and these are further refined by the company-wide best practices training that Progent instills in its consulting staff. For larger projects, Progent experts employ the Microsoft Solutions Framework (MSF) model for major information technology jobs which divides projects into discrete and manageable components that decrease the risk of a project getting out of control.
What network support services are available from Progent on a 24x7 basis?
Progent's 24x7 Network Support Services include:
Proactive, automated network monitoring
Timely, expert response to network issues
Cost-effective support escalation when necessary
Remote network support to minimize expenses and resolve problems quickly
Help Desk Call Center for expert phone support
Affordably priced IT support outsourcing packages for small and mid-sized companies
How does Progent handle problem escalation?
Progent uses a team approach to problem escalation, making it possible to resolve even the most difficult technical problems that can crop up from time to time. By leveraging hundreds of man-years of experience from Progent's Microsoft and Cisco-certified consultants, Progent can rapidly and cost-effectively repair even the most vexing networking problems. Working with hundreds of clients and performing thousands of complicated implementation and integration jobs every year gives Progent a unique understanding about which approaches succeed and which do not.
How do Progent's consultants implement knowledge transfer to my in-house IT staff?
Progent's knowledge transfer services include one-on-one training designed for clients who need to increase their understanding of mainstream office productivity tools and network hardware. Read more about Progent's MS Word seminars, Microsoft Excel training and consulting, Microsoft Project expertise, and Apple Mac help.
Progent also provides itemized documentation for all services performed. These in-depth service reports provide your internal IT staff a convenient and helpful history of key technical issues concerning your network and can provide insight on how to anticipate and solve problems to come.
How can Progent help my business with a complex Active Directory deployment?
Progent's Active Directory support services include certified help in designing, deploying and troubleshooting complex Active Directory (AD) installations. Progent's Microsoft-certified technical team members have extensive experience troubleshooting complex Active Directory challenges such as replication bugs, multi-domain partition configurations, corrupted AD objects, clean-up of legacy beta software configuration objects in live AD environment, and repair of failed installations of AD and AD-integrated applications. Progent is also experienced in applying “expert only” AD utilities such as ADSIEDIT, NTDSUTIL, DCDIAG and NETDIAG.
Can Progent help my business develop custom eCommerce applications?
Progent's IT consultants can help you configure a secure, highly available e-commerce infrastructure and can offer assistance to you to develop web sites that are integrated with sales and inventory applications to lower the cost and strengthen the reliability of on-line business-to-business, business-to-consumer, or buy-side to sell-side commerce. Progent can help you build custom web applications using standard development tools and or customize standard applications so that they support your special business needs.
More Questions and Answers
If your small business is in the Tri-Valley
area
and you are looking for technical support, information technology outsourcing, or high-level expertise from a Microsoft or Cisco certified consultant:
Call 925-621-2400 or send email to information@progent.com
