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Does Progent have a defined methodology for best practices in solving IT problems?
Progentís team of Microsoft and Cisco-qualified consultants have in-depth real-world industry experience, on the front lines of IT support, executing a wide variety of networking tasks for a diverse selection of customers. Each Progent expert carries a proven set of personal methodologies from this broad industry experience, and these are further improved by the company-wide best practices training that Progent teaches its consulting team. For larger engagements, Progent consultants employ the Microsoft Solutions Framework (MSF) structure for service delivery which divides projects into well defined and manageable sections that decrease the possibility of a project spinning out of control.

Can Progent Help Develop Database Applications for Microsoft SQL Server?
Progent's SQL Server application developers can assist your organization to create and maintain applications that utilize Microsoft's SQL Server database platform. Progent adheres to industry best lifecycle management practices to build scalable, easy-to-manage SQL Server database applications and knows how to team with a customer's IT staff to deliver programs in a cost effective and affordable way. Progent for can help you to build Microsoft SQL Server solutions by providing a broad array of professional support services such as functional specs, data tier architecture, ETL development, T-SQL programming, software configuration, storage management, performance tuning, backup/recovery, clustering and virtualization, reusable schema, replication solutions, security and compliance, and business continuity.

How can Progent help my business integrate Windows Hyper-V server virtualization software?
Progent's certified Windows Server 2016 consultants and Windows Server 2012 R2 consulting experts can help you analyze the potential benefits of Hyper-V-based virtualization for your company, conduct test implementations to verify Hyper-V's compatibility with your production software, evaluate your network and server architecture for optimal operation with virtual server technology, assist you in moving to Windows Server 2016 or Windows Server 2012 R2 and setting up Windows Hyper-V, train your network management personnel to track and administer Hyper-V, provide expert consulting help for improving the security of your virtual machines, design and validate disaster recovery processes that optimize system availability, and deliver continuing consulting and technical support including low-cost remote troubleshooting and turn-key Help Desk outsourcing.

How can I find out more about the benefits of Progent's IT outsourcing and co-sourcing services?
Progent has published an IT outsourcing white paper that describes the benefits businesses of all sizes can derive from outsourcing IT consulting and other computer services. Progent has also produced IT Outsourcing datasheets for three service offerings designed for small and medium sized companies.

Can Progent help with Citrix XenServer virtualization technology?
Progent's Citrix certified XenServer virtualization consultants can help you to understand the strategic benefits of XenServer as well as other Citrix platforms, and can help you to design, validate, execute, troubleshoot, and maintain a XenServer installation. Progent can also assess your current XenServer environment and help you to optimize consolidation, responsiveness, protection, availability, and disaster recovery.

Does Progent offer project management services?
For advanced project management support, Progent offers access to veteran IT experts with years of experience as technology project managers for application development, business systems deployment, and process engineering working with organizations ranging from Big 4 firms to dot-com startups to state government agencies. These proven IT managers can provide world-class management expertise to assist enterprise clients to adhere to leading practices to ensure that development or deployment projects are successfully completed on schedule and within budget.

What services are available from Progent for Microsoft Office Word and Office 365 Word?
Progent's certified Office Word and Office 365 Word experts offer a broad selection of affordable online support services to assist you to maintain your existing Microsoft Office Word solution or assist you to upgrade to a current version of Office Word. Support available from Progent's experts include VBA software development, isolating and fixing compatibility problems between different versions of Word, integrating Office Word with other Office apps such as Office Excel and Microsoft Outlook or with third-party data sources and plug-ins,network enhancements for dependable. reliable cloud access, security support, and smart phone synchronization, and remote Microsoft Office Word and Office 365 Word training tailored for your special requirements.

Does Progent offer support for Microsoft Dynamics NAV ERP software?
The latest edition of MS Dynamics NAV offers powerful new features such as Personalized Role Centers, enhanced analytics and reporting capabilities, and advanced workflow support. Progent's Microsoft Dynamics NAV software experts can provide programming, configuration and debugging services to enable your company to get the most from MS Dynamics NAV. Progentís consultants can show you how to connect MS Dynamics NAV to additional systems and programs. In addition, Progent can help you to create and utilize data warehouses so you can enhance your understanding of your operations, attract additional customers, expand your sales strategies, and form productive alliances.

How can Progent enhance my network security?
Progent's CISSP and CISM-certified network security engineers can assist you create a company-wide IT security plan that includes technologies plus procedures to guard your IT resources. Progent's ISA Server experts and Microsoft Forefront Threat Management Gateway specialists can help you to support Microsoft's discontinued firewall servers or move to modern security solutions such as Progent's ProSight suite of remote monitoring and management services. Progent's ASA firewall with Firepower engineers can assist you to configure Cisco network appliances for maximum infrastructure protection. Progent's security assessment scanning service bundles offer low-cost evaluations of your existing security environment. Progent's ProSight Email Guard spam and virus filtering service can stop spam and email-borne viruses before they arrive at your firewall.

Can Progent help integrate a business intelligence (BI) reporting solution that consolidates all our vital data?
Progentís BI reporting experts can provide online and onsite consulting to assist your organization with any aspect of business intelligence reporting from troubleshooting or enhancing reports to designing and implementing a comprehensive BI environment. Progent's BI experts can assist you to maintain your existing reporting system, help you to upgrade reports and databases from a discontinued reporting platform to a current one, and provide custom remote training to meet your specific needs. Progentís management reporting professionals can provide expertise in all popular business analytics reporting and visualization platforms such as Microsoft's SQL Server business intelligence stack (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel BI add-ins such as Power Pivot and Power View, and Report Designer.

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If your small business is in the Tri-Valley area and you need technical assistance, information technology outsourcing, or advanced services from a certified Progent engineer, call 925-621-2400 or visit Contact Progent.

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