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How can Progent help my company filter spam, email-borne viruses, and Directory Harvest Attacks?
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the technology of top information security companies to deliver centralized control and world-class protection for all your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to offer advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps most unwanted email from making it to your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage space. ProSight Email Guard's onsite gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the local gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter.

How can Progent help us with SQL Server 2016?
Microsoft SQL Server 2016 introduces major enhancements in performance, capacity, security and compliance, uptime, BOYD integration, plus integrated BI. New features include PolyBase for processing structured and unstructured databases in one appliance for data warehousing, Hadoop support, Row-level Security, Mobile Report Publisher, and centralized control over local and cloud-resident resources. Progent's Microsoft Gold-certified SQL Server 2016 consultants can provide online and onsite support to help organizations of any size to plan, implement, administer or debug any version of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with all key Microsoft products including Windows Server, Exchange Server 2016, SharePoint Server, Dynamics GP, Lync or Skype for Business, and System Center Operations Manager.

We need fault-tolerant interoffice connectivity. Can Progent help?
Progent offers interoffice connectivity consulting to help you design and implement fault-tolerant architectures for multiple-office connectivity. Progentís Cisco-certified CCIE engineers can design and deploy high-availability Inter-office connections supported by non-stop EIGRP network routers or non-stop OSPF configurations of Cisco routers. Progent can demonstrate how redundant connectivity and transparent fail-over can provide affordable non-stop interoffice connectivity.

Does Progent Offer MySQL Application Programming and DBA Services?
Progent can provide consulting from an experienced MySQL database administrator, programmer, or data architect to help you to plan, develop, and manage solutions built on Oracle's MySQL. Progent's consultants can also help you install MySQL Cluster with Windows 2008 R2 Server Failover Clustering for the highest levels of fault tolerance and throughput.

What is Progent's response time for providing online technical support?
Progent's Technical Response Center (TRC) is dedicated to providing the best level of remote network support offered anywhere for urgent and non-critical issues. For emergency issues that impact many users, key individuals, or a mission-critical program, the Technical Response Center can engage in less than an hour. For non-critical issues, the TRC is committed to respond in two hours or less. Regardless of criticality, your ticket will be generated quickly and correctly, You will be sent a confirmation from the ticketing system, and the TRC will contact you regarding every corrected problem to make sure you are satisfied with the results and willing to close the ticket. Find out more about Progent's TRC Customer Commitment.

What is Managed Network Monitoring and how can it help my business?
Managed Network Monitoring is a class of co-sourcing that allows your internal IT staff to take advantage of the system monitoring services of an outside IT support group. If your business has a small internal information technology staff, Progent's Managed Network Monitoring outsourcing offering is an economical way to maximize network reliability, throughput and security.

Key components of Progent's Managed Network Monitoring Package include:

  • Progent does a requirements evaluation and configures System Center Operations Manager
  • Progent deploys a remote System Center Operations Manager server to track your network
  • Progent provides Helpdesk support services, coordinated with Microsoft Operations Manager
  • Progent remotely monitors, diagnoses, and/or fixes problems
  • Progent provides ongoing network management including installation of service packs and security patches
  • Hardware must be under manufacturer's on-site warranty service

    Can Progent help with setting up and using Microsoft Project?
    Progent's Microsoft Project consultants offer advanced expertise in implementing and operating Microsoft Project Server and Microsoft Project Online and can provide a broad variety of cost-effective online consulting services following best practices to assist businesses of any size to get all the benefits of this powerful project management solution. Services offered by Progent include project design, software configuration and upgrades, setting up secure collaboration among onsite and offsite users, network optimization, and specialized webinar training classes.

    Does Progent offer consulting help for server clustering with Windows Server?
    Progent offers Windows Server 2012 R2 server clustering consulting and support, Windows Server 2008 R2 failover clustering support services, and Windows 2003 clustering consulting to enable your enterprise design clustered server environments that offer non-stop availability, even for routine maintenance functions. This non-stop capability is possible because a single server in a cluster can be taken off-line for maintenance work without impacting clients. Clustering also frees support personnel to install critical security updates during regular business hours without impacting user productivity.

    Where can I review testimonials from Progent's customers?
    Progent has delivered online or onsite technical consulting service to businesses in every state in the country. Many of these clients have expressed their high regard for Progent via testimonials to the quality of Progent's service personnel. Take a look at Progent's customer testimonials to see what they say about the quality of Progent's consulting services.

    Can Progent Help Develop Database Applications for Microsoft SQL Server?
    Progent's certified SQL Server application programmers can help with all stages of SQL Server database applications. Progent follows leading practices within Microsoft's .NET architecture to create expandable, manageable custom applications and is experienced work efficiently with a customer's in-house personnel or outside consultants to complete software projects on schedule and within budget. Development support offered by Progent for SQL Server applications includes functional specs, data tier architecture, data migration, T-SQL programming, software configuration, capacity planning, performance and I/O configuration tuning, backup/recovery, partitioning, reusable schema, synchronization mechanisms, security, and fault tolerance.

    Does Progent offer consulting services for Windows Server Essentials?
    Microsoft Windows Server 2012 R2 Essentials is an affordable, versatile operating system that allows small businesses to transition from the traditional stand-alone in-house datacenter to the modern hybrid networking paradigm that combines local and virtualized cloud-hosted software and infrastructure. Progent's certified Windows Server Essentials consultants can provide budget-friendly remote consulting and technical support for Microsoft Windows Server 2012 R2 Essentials. Progent can assist you to assess the potential business benefits of migrating to Windows Server Essentials and adopting a hybrid local/cloud design for your computing environment. Progent can provide full-service project management support so you can design and execute an efficient migration to Windows Server Essentials, Office 365, and other Microsoft Online platforms and services. Progent also offers ongoing consulting help, troubleshooting, and training.

    Can Progent help us create a hybrid cloud solution based on Windows Server 2016
    Progent's Microsoft-certified IT consultants offer Windows Server 2016 integration consulting to assist businesses of all sizes to plan and implement an efficient move to Windows Server 2016 and Windows Hyper-V 2016 using a local, cloud-centric, or hybrid deployment model. Progent can help you to evaluate the value of Windows Server 2016 for your enterprise and can help you with any aspect of planning, deploying, managing or troubleshooting your Windows Server 2016 and Hyper-V 2016 solution. Progent can assist your organization to take advantage of the many innovative disaster recovery and security capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, Just In Time (JIT) Privileged Access Management, VM load balancing, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain failover clusters.

    How does Progent handle problem escalation?
    Progent follows a team model for problem escalation, making it possible to resolve even the most challenging technical issues that can appear from time to time. By taking advantage of 100s of consulting-years of experience from Progent's Microsoft and Cisco-qualified experts, Progent can rapidly and cost-effectively solve networking problems that would baffle most IT support companies. Working with thousands of businesses on implementation and integration jobs annually provides Progent a well-grounded perspective about what approaches work and which ones do not in solving IT problems.

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    If your small business is in the Tri-Valley area and you are in need of technical help, information technology outsourcing, or top-level services from a Progent professional, call 925-621-2400 or visit Contact Progent.

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