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How do Progent's consultants implement knowledge transfer to my in-house IT staff?
Progent's knowledge transfer services include individualized training created for individuals who need to increase their knowledge of mainstream office productivity applications and network technology. Learn more about Progent's Microsoft Office Word and Office 365 Word custom training, Microsoft Office Excel and Microsoft Office 365 Excel classes and programming help, Microsoft Project expertise, and seminars on macOS and OS X applications. Progent also provides live online webinar training classes. Virtual online classes provide a versatile and low-cost way for training your IT staff to use a wide range of key software products.

Progent also offers detailed documentation for all services performed. These in-depth service reports provide your in-house IT staff a concise and helpful history of key technical issues surrounding your IT system and can shed light on how to anticipate and solve problems to come.

Can Progent help us set up and maintain Cisco Unity Connection or Unity Express (CUE)?
Cisco Unity Connection, an integrated expansion of Cisco Unified Communications Manager, is a unified voice messaging platform that accelerates teamwork by offering a variety of alternatives for retrieving calls and messages within an environment that is simple to deploy and administer. Cisco Unity Connection allows you to access and manage your voicemail messages from your Exchange inbox, browser, Jabber, a Cisco Unified VoIP Phone, an iPhone or other smartphone, or a tablet. Unity Express (CUE), available in certain Cisco ISR routers, offers affordable voicemail, unified messaging, IVR, and automated-attendant functions for small to mid-size businesses and enterprise branch offices with as many as 500 users. Progent's Cisco-certified CCIE network consulting experts can provide Unity Connection and Unity Express (CUE) integration and troubleshooting services to make sure your voice messaging deployment gives you maximum competitive advantage.

Does Progent offer a secure data backup service for small businesses?
ProSight Data Protection Services cloud backup and disaster recovery provide small and medium-sized businesses a low cost and fully managed solution for secure backup/disaster recovery. For a fixed monthly price, ProSight DPS automates and monitors your backup activities and enables fast recovery of vital files, applications and virtual machines that have become lost or damaged due to component failures, software bugs, natural disasters, human mistakes, or malware attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight DPS to be compliant with government and industry regulatory standards like HIPPA, FINRA, and PCI and, whenever needed, can help you to restore your critical data. Learn about Progent's entire ProSight line of affordable network monitoring and management services for small and mid-size organizations

What security support does Progent offer for Linux/UNIX environments?
If you run a multi-platform IT environment with Linux/UNIX and Windows technology, Progent offers Linux and Windows security expertise by providing a CISSP-certified network professional to help your whole enterprise in a broad range of security concerns. CISSP Certification denotes expertise with an international standard for information security. ANSI (American National Standards Institute) has awarded the CISSP credential accreditation in the area of data security under ISO/IEC 17024. Progent can give you access to a CISSP-certified expert to help your business in a broad range of security areas including:

  • Security Administration Procedures
  • Security Infrastructure and Models
  • Access Control Systems and Processes
  • Applications Development Security
  • Operations Security
  • Physical Security
  • Data Encryption
  • Telecom, LAN and WAN Security
  • Business Continuity Planning
  • Law and Ethics

    Can Progent help us deploy VMware Site Recovery Manager for disaster recovery preparedness?
    VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you orchestrate, automate and verify a repeatable process for restoring applications and services quickly after a breakdown. Site Recovery Manager provides centrally controlled and automated recovery, application mobility, plus transparent site relocation, failback and site re-protect. Site Recovery Manager also allows non-intrusive testing for disaster recovery, upgrades and patches and can generate audit reports to verify full service recovery, validate Service Level Agreements and prove disaster recovery compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager and VMware NSX consultant to assist your organization to design, configure, test and manage a DR solution powered by VMware Site Recovery Manager.

    What are the key features of Progent's IT outsourcing packages?
    Components of Progent's IT outsourcing packages include network assessment to ensure that your network satisfies professional standards of security and off-site access, 24x7 server monitoring using MOM to resolve problems before they impact your business, if required Help Desk Support from Progent's IT staff, security audit to help protect your network from intruders and viruses, installation of Service Packs and security updates for servers and applications, reduced rates on Progentís off-site and in-person troubleshooting services, and the expertise of Progentís team of Microsoft-certified system engineers and support personnel.

    Does Progent support Microsoft and Cisco technology exclusively?
    Progent's focus is Microsoft software and Cisco network technology, but Progent has broad experience in the architecture, installation, and integration of cohesive networks that incorporate technology from various top vendors. Services offered by Progent include Apple macOS and OS X and iPad help, Linux support, Sun Solaris coexistence with Windows, iPhone integration, Android smartphone integration, RIM BlackBerry integration, Citrix consulting, plus technical services for Computer Associates, HP/Compaq, Dell Computers, IBM, Symantec, Trend Micro, VERITAS, and WatchGuard.

    Can Progent help me configure Database Availability Groups for Exchange 2013?
    A Database Availability Group (DAG) is the foundation of high availability (HA) for Exchange 2013 Mailbox servers. Introduced in Exchange 2010, a DAG is a collection of up to 16 MBX servers in which any server in a DAG can host a copy of an Exchange mailbox database from any other server. DAG servers work together to restore automatically from breakdowns that affect MBX databases. Progent's Microsoft certified Exchange consultants offer DAG consulting services to help you plan, configure and maintain an HA environment for your Exchange mailboxes. Also, Progent's Exchange Server 2016 consultants can help you move your Exchange 2013 DAG environment to Exchange Server 2016.

    What services are available from Progent to support Windows Server 2003?
    Progent can assist your company with managing, supporting and repairing IT solutions powered by Windows Server 2003, and can help with your transition to Windows Server 2012 R2 or later from Microsoft Windows Server 2003. Progent's upgrade support services include needs assessment, installation, configuration, validation, education, and online technical support. If you are considering building a hybrid network model that integrates local systems with public cloud services like those offered by Microsoft Azure, Progent offers Windows Server 2016 hybrid solutions.

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    If your small business is in the Tri-Valley area and you are in need of computer help, IT outsourcing, or advanced expertise from a Microsoft or Cisco certified consultant, call 925-621-2400 or visit Contact Progent.

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