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Does Progent provide consulting services for Microsoft Small Business Server?
Even though the Microsoft Small Business Server family is discontinued, this software bundle is still popular. Progent offers extensive Microsoft SBS consulting services for all releases of the platform. Also, Progent's Windows Server 2012 R2 Essentials consulting experts can help your business to evaluate the possible benefits of transitioning from a locally hosted environment powered by SBS 2011 or earlier to a hybrid onsite/cloud network by carrying out a migration to Windows Server 2012 R2 Essentials and to Microsoft's cloud-hosted application suite. Whether your resources reside on an on premises datacenter, in the Microsoft Cloud, or across a mix of of both, Progent can provide full-service consulting, technical support, and application development services for Microsoft's strategic platforms including Windows Server, Exchange Server, SharePoint Server, and SQL Server.

How can Progent help local governments and school districts with IT management?
Progent has a long background delivering a full-spectrum of online IT support and urgent repair services to local governments and school districts throughout the United States. Progent is one of the industryís pioneers in providing expert online IT support and has provided network solutions to clients in all 50 states. Progent's online computer consulting for local governments eliminates travel expenses and solves problems more quickly than onsite support.

How can Progent help us protect our network from ransomware and other modern threats?
Progent's ProSight Active Security Monitoring (ASM) endpoint protection solution utilizes next generation behavior analysis technology to defend endpoint devices and physical and virtual servers against modern malware attacks like ransomware and email phishing, which routinely evade traditional signature-based AV tools. ProSight ASM protects local and cloud resources and provides a single platform to address the entire malware attack lifecycle including protection, detection, mitigation, cleanup, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Read more about the entire ProSight line of value-priced managed services for small and mid-size organizations.

Does Progent offer support for Microsoft Dynamics NAV ERP software?
The latest version of Microsoft Dynamics NAV ERP includes several new features such as Personalized Role Centers, enhanced analytics and reporting capabilities, and advanced workflow support. Progent's Dynamics NAV ERP experts can provide custom programming, integration and troubleshooting support to help your company to take advantage of MS Dynamics NAV. Progentís consultants can help you to integrate Microsoft Dynamics NAV ERP software to additional systems and programs. In addition, Progent can help you to create and utilize databases so you can improve your understanding of your operations, acquire more clients, refine your sales campaigns, and build successful alliances.

Can Progent help set up secure and fault-tolerant email?
Progent can give small businesses access to an engineer with experience in Microsoft Exchange 2016 Server upgrade support, Exchange 2013 Database Availability Group (DAG) configuration, Exchange 2010 consulting, Windows Server 2016 Credential Guard and Storage Replica integration, Windows Server 2012 R2 Live Migration support services, Windows 2008 clustering support, and Microsoft System Center Data Protection Manager configuration to help you build an advanced fault-tolerant email solution that supports onsite workers, remote offices, telecommuters, and mobile workers. Progent's ProSight Email Guard is a spam and virus filtering service platform that intercepts spam and email-based attacks and includes cloud-based disaster recovery via spooling. Progent's CISA and CISM-certified network security professionals can help your enterprise to create infrastructure, security policies, and processes that maximize messaging protection.

Where can I review testimonials from Progent's customers?
Progent has provided remote or onsite IT support service to businesses in each state in the U.S. Many of these clients have expressed their appreciation to Progent via testimonials to the high quality of Progent's support staff. Take a look at Progent's customer testimonials to see what they have said about the quality of Progent's IT services.

Can Progent help implement virtual desktops with Windows Server 2008 R2?
Microsoft's desktop virtualization solutions reduce the work needed for network managers to deploy applications so that they are standardized throughout a corporate user base, provide the ability to manage access to business data, and enable fast installation of additional or upgraded workstations. In Microsoft Windows Server 2008 R2, the Terminal Services utility has been enhanced and named Remote Desktop Services (RDS). Microsoft's new Virtual Desktop Infrastructure (VDI) that powers Remote Desktop Services streamlines desktop access, improves performance, strengthens security, unifies administration, and offers an almost transparent client experience. Progent's desktop virtualization engineers can help your company to assess the strategic benefits of Microsoft's virtual desktop technologies, set up pilot and on-line environments, optimize your system architecture to support virtualized clients efficiently, evaluate and resolve security issues, and train your network managers to follow best practices to gain a fast ROI from client virtualization.

How can Progent help us set up a private cloud?
Progent's ProSight Virtual Hosting outsourcing service offers proven virtualization technology, a world-class datacenter facility, plus the support experience of Progent's Microsoft Gold qualified engineering team to provide small companies a comprehensive IT outsourcing solution that enhances system reliability and protection, reduces management overhead, and saves money. Under Progent's Private Cloud Hosting model, the client owns the data, the operating systems, and the applications. Because the system is virtualized, it can be transported instantly to a new physical environment without lengthy and chancy reinstallation. With Private Cloud hosting, your network is not held hostage to a specific hosting service. Learn more about Progent's ProSight family of managed IT services for small and mid-size organizations.

Does Progent offer support for Exchange Server 2016 Database Availability Groups (DAGs)?
MS Exchange 2016 Server improves the speed and simplifies the implementation of DAGs, which offer an automatic failover cluster for high availability. DAGs in MS Exchange 2016 Server reduce failover delay by an estimated one third relative to Microsoft Exchange Server 2013. Additional enhancements cover setup defaults that correspond to industry best practices for fault tolerance. Progent's certified Exchange experts can provide DAG support services to assist your business to plan, deploy and maintain a DAG environment the offers world-class protection for your Exchange mailbox servers.

Does Progent offer support for video conferencing and immersive telepresence?
Progent offers the services of an accredited video conferencing and telepresence consultant with an extensive background integrating products from the leading telepresence providers including Cisco/TANDBERG, Polycom, and LifeSize and can help your company to design, install, upgrade, or troubleshoot a telepresence environment that protects your investment and maximizes the strategic value of your IT system. Progent also offers the expertise of infrastructure engineers who can assist companies of any size to build and maintain a network that delivers the speed, dependability, security, and scalability required to support your telepresence environment.

How can Progent help me integrate Microsoft System Center 2012 R2?
Progent's System Center consulting experts have more than 15 years of experience deploying, supporting and fixing the core components that make up System Center and can assist you to plan, configure, support, and fix your Microsoft System Center 2012 R2 ecosystem to maximize the availability and responsiveness of your applications and infrastructure across multiple Windows and Linux/Unix OS environments and local and Cloud-connected fabric. Progent also can provide System Center 2016 migration planning and support to assist you to move to the latest edition of Microsoft System Center from a previous release or from a third-party IT management platform to provide the advantages of enterprise-class deployment, automation, security, plus infrastructure and application availability and performance monitoring.

What is Managed Network Monitoring and how can it help my business?
Managed Network Monitoring is a form of outsourcing that allows your in-house IT organization to benefit from the server monitoring activities of an outside consulting firm. If your company has a small internal IT staff, Progent's Managed Network Monitoring outsourcing package is an economical way to increase system reliability, throughput and security.

Key features of Progent's Managed Network Monitoring Package include:

  • Progent does a requirements assessment and installs Microsoft Operations Manager
  • Progent sets up an off-site Microsoft Operations Manager server to track your network
  • Progent provides Contact Center support services, coordinated with System Center Operations Manager
  • Progent remotely monitors, analyzes, and/or resolves network trouble spots
  • Progent performs ongoing network management including installation of service packs and security patches
  • Network Appliances must be covered by vendor's on-premises warranty program

    Does Progent offer consulting services for Microsoft Office and Office 365?
    Progent's certified Microsoft Office and Office 365 experts can assist companies of any size to incorporate Microsoft Office desktop and Office 365 applications including Excel, Office Word, PowerPoint, Microsoft Outlook, Access, Project and OneNote into a cohesive solution that offers fast ROI and promotes improved business results. Progent can assist you to interface Microsoft Office or Office 365 applications with one another and with additional core Microsoft platforms such as SharePoint Server, Exchange Server and SQL Server. Progent can also assist you fix compatibility problems with various versions of Microsoft Office desktop and can provide customized online Microsoft Office and Office 365 training to individual users or groups.

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    If your small business is in the Tri-Valley area and you need technical assistance, IT outsourcing, or top-level expertise from a Microsoft or Cisco certified consultant, call 925-621-2400 or visit Contact Progent.

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