What are the advantages of Progent's model for remote support?
Many IT issues can be fixed quickly by Progent's group of remote support engineers. This minimizes lost network availability which can result from waiting for a local engineer to show up in person. In addition, many freelance consultants and IT consulting firms require minimum service billing that may turn a ten-minute problem into a 2-hour expense. Progent’s practice of charging per minute and billing exclusively for service actually performed permits Progent’s remote support engineers to solve hundreds of minor problems daily at the lowest feasible expense. In addition, the security of knowing there is ready access to Progent's large team of technical professionals opens the door to a new world of powerful network technologies that many small companies would otherwise rule out for fear of having inadequate support resources.

What are the key features of Progent's IT outsourcing packages?
Components of Progent's IT outsourcing offerings include network assessment to ensure that your computer system meets required levels of security and off-site access, 24x7 system monitoring using MOM to anticipate problems before they disrupt your business, if required Help Desk Support from Progent's technical staff, security audit to help protect your system from hackers and viruses, installation of Service Packs and security updates for servers and applications, reduced rates on Progent’s off-site and on-site troubleshooting services, and the expertise of Progent’s team of Microsoft-certified network architects and support technicians.

What Types of organizations can Progent help?
Progent specializes in providing outsourcing and integration services for small organizations plus branch office support for nationwide or multi-national enterprises. Progent's typical small business clients have between 10 and 250 users at a site and cannot justify the time and expense required to manage a large team of IT experts who can offer expert Microsoft support, Cisco consulting, as well as in-depth knowledge of other important business information system technologies. For large businesses, Progent can supplement internal IT staffs by providing world-class experience in deploying key Microsoft technologies. Progent's certified experts offer Active Directory help, Exchange 2007 Server expertise, Exchange Server 2003 support, and CISSP Security Consulting. For nationwide or multi-national companies with branch offices in Northern California, the Bay Area, Progent can function as a seamless local extension of corporate computer system management. Very small businesses find it cost effective to use Progent's hands-on or remote support services on an as-needed basis for tasks such as server deployment, email migration, computer upgrades, site relocation, hardware troubleshooting, or Help Desk Call Center support.

Does Progent support building-to-building wireless networking?
Progent can help you plan, select, test, deploy and maintain secure building-to-building wireless bridges that integrate transparently into your IT network while delivering a degree of security that equals or exceeds landline connections. For an example of Progent's consulting offerings for building-to-building wireless bridging, visit the Wireless Integration Case Study.

Does Progent offer security consulting for UNIX environments?
If you have a multi-platform network that supports UNIX/Linux and Microsoft servers and desktops, Progent can improve system security by providing a CISSP or CISM-certified expert to help your entire enterprise in a wide range of security areas such as security management practices, security structure and paradigms, access control solutions and processes, and business continuity strategy.

Can Progent help design a fault-tolerant load balancing solution?
Progent's network load balancing consulting services address a wide array of load balancing technologies including server balancing, application balancing, and network infrastructure routing.

How can Progent help my business maximize the benefits of Microsoft Customer Relations Management (CRM) software?
Progent can set up an efficient server and communications infrastructure, including off-site and wireless connectivity, to optimize the power of Microsoft Dynamics CRM, and Progent's Experts Team can provide your San Francisco Bay Area organization with a consulting professional who can help you interface Microsoft Dynamics CRM with your sales or customer support databases. Progent gives you access to application experts for other sales automation products to keep your company in front of the competition.

Can Progent help me with Microsoft Customer Relations Management (CRM) software?
Progent offers extensive Microsoft Dynamics Customer Relationship Management (CRM) support and uses this powerful productivity solution as a strategic line-of-business application. Microsoft Dynamics CRM helps mid-market organizations develop profitable customer relationships by offering built-in Sales and Customer Service modules that enable users to share information to help increase sales success and deliver consistent, responsive client support.

What are the advantages of Progent's managed services for filtering spam, email-borne viruses and Directory Harvest Attacks?
Progent's E-Mail Guard supports the Managed Service Provider (MSP) approach to filtering spam and viruses because solution allows network security to start at the place of origin of spam and virus attacks — the Internet. Spam solutions installed at the IT system gateway or at the workgroup server expose networks and servers to destructive attacks and bandwidth-hogging spam. Postini’s rendition of managed service is also uniquely able to intercept Directory Harvest Attacks (DHAs), which can only work in the SMTP connection at the Internet gateway.

Call 925-621-2400 or send email to information@progent.com