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How can Progent help local governments and school districts with IT management?
Progent has a long background providing a full-spectrum of online network support and emergency repair services to local governments and school districts across the United States. Progent is one of the pioneers in providing advanced online network support and has provided IT support to clients in every state. Progent's remote network consulting for local governments eliminates travel costs and resolves issues faster than onsite support.

Can Progent help our company integrate Windows 8.1 desktop computers and mobile devices?
Progent's certified Windows 8.1 consulting experts can provide a range of consulting services to help organizations of any size to deploy, administer, and support IT systems that include desktops, notebooks, tablets, or smartphones based on Microsoft Windows 8.1. For larger organizations, Progent's experienced project management consultants can assist to design and configure testing environments to assess Microsoft Windows 8.1 and plan and execute Windows 8.1 migration plans following proven methodologies. Progent's consultants can also provide Windows 10 migration support.

Can Progent help me with System Center 2012 R2 Virtual Machine Manager?
Progent's System Center 2012 Virtual Machine Manager (SCVMM 2012) consultants can assist businesses of any size to adhere to leading practices to configure SCVMM 2012 hosts, fabric, storage systems, and library resources; plan, deploy, and manage private clouds, virtual machines, and VMM services in SCVMM 2012; and combine SCVMM with SCOM 2012 for enterprise-class monitoring and reporting. Progent can help you to migrate from a legacy version of SCVMM or from a third-party management system, and Progent can show you how you to optimize and troubleshoot your current SCVMM ecosystem so you get the highest possible return on investment. Progent also offers Virtual Machine Manager 2016 migration expertise to assist you to design and execute an efficient migration from Virtual Machine Manager 2012 to Virtual Machine Manager 2016 in order to take advantage of stronger security features, high availability VMM storage options, and other enhancements.

Can Progent help integrate and support Cisco unified communications and collaboration solutions?
Progent can provide remote or on-premises access to a Cisco Certified Internetwork Expert (CCIE) consultant to assist your business to plan, deploy, administer and repair converged communications networks built on Cisco Unified Communication products in a local, cloud-centric, or hybrid cloud deployment. Progent's Cisco-certified Unified Communications engineers have extensive backgrounds helping organizations of all sizes to build advanced collaboration solutions by providing services such as Unified Communications Manager (CUCM) and CallManager system design and deployment, IP voice and video phones configuration, and wireless IP phone deployment. Progent's consultants can help you with Cisco's entire portfolio of Unified Communications applications such as Cisco Jabber, WebEx, Cisco Unity Express (CUE), Unified Contact Center Express, and Unified Attendant Console.

Does Progent offer special IT outsourcing packages for mid-sized businesses?
Progent can provide medium size businesses in the San Francisco Bay Area and in major cities throughout the United States two basic outsourcing service packages built on Operations Manager:

  • Managed Network Monitoring Package
  • Comprehensive Network Monitoring Package

    To view a single-page printable fact sheet summarizing Progent's two Network Monitoring Packages for medium size companies, click:Network Monitoring Packages.

    How can Progent help us protect ourselves against Ransomware?
    The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent information assurance consultant. The fact-finding interview is intended to help assess your company's ability either to stop or recover rapidly from a ransomware incident. Progent will consult with you personally to gather information concerning your existing security profile and backup system, and Progent will then produce a written Basic Security and Best Practices Report describing how you can apply best practices to create a cost-effective AV and backup/recovery environment that meets your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.

    What pricing structure does Progent use for support services?
    Progent's convenient by-the-minute service model requires no complicated contracts, retainers or hidden charges for standard service. Many consultants require minimum billing or other additional expenses that drive up support invoices. For online support from Progent during regular business hours, you pay only for the documented time devoted to working on your problem. If it only takes fifteen minutes to fix your problem, then you are invoiced only for fifteen minutes. For scheduled in-person support service requested more than 24 hours in advance, you are billed only for the time when a Progent consultant is present on-site repairing your network. No extra onsite charges or travel fees. Just our competitive per-minute billing rate. For urgent same-day on-site support calls, you may have to pay for our engineer's travel time, but never an increased emergency rate.

    What services are available from Progent for Microsoft Office Word and Office 365 Word?
    Progent's Microsoft Office Word and Office 365 Word experts offer a wide selection of economical remote support services to help you to maintain your legacy Microsoft Word solution or assist you to upgrade to a newer release of Office Word. Support available from Progent's experts include VBA software development, identifying and fixing compatibility problems between various releases of Office Word, interfacing Word with different Office applications like Excel and Outlook or with 3rd-party data sources and plug-ins,network optimization for dependable. reliable cloud access, security consulting, and smart phone synchronization, and online Microsoft Office Word and Office 365 Word training customized for individuals or groups.

    How Can Progent help us integrate NetApp's MetroCluster zero-data-loss disaster recovery platform?
    NetApp MetroCluster is a high-availability and disaster recovery platform that uses failover storage clustering along with replication to deliver fast, zero data loss disaster recovery between sites that are up to 185 miles apart from each other. Progent offers access to a certified NetApp MetroCluster consultant who can assist your business to design, configure, manage, update, test and troubleshoot a disaster recovery solution built around NetApp MetroCluster. Progent can assist you to choose a topology for your MetroCluster deployment that aligns with your technical requirements and IT budget. Progent can make sure you follow best practices for configuring your MetroCluster solution by delivering guidance with procedures such as assigning shelf IDs, determining aggregate and plexes layout, setting up FlexVol volumes, setting up NetApp Snapshot, provisioning Cisco and Brocade switches, implementing a tiebreaker mechanism, setting up a configuration replication network between your storage clusters, and testing your MetroCluster disaster recovery solution to verify adherence with information assurance standards and government requirements.

    Can Progent help us migrate to System Center 2016 Configuration Manager?
    Configuration Manager 2016 automates application and device provisioning across multiple sites, streamlines compliance settings control, keeps track of network resources, guards against corporate data leakage, performs health reporting, allows safe self service, and offers a common point of control for administering multi-OS networks running on-premises, cloud, or hybrid deployment models. Progent's Microsoft Gold-certified Configuration Manager 2016 consulting team and Azure cloud integration experts can assist businesses of any size with any aspect of planning, implementing, using and repairing a SCCM 2016 solution for local, cloud-based, or hybrid environments.

    Can Progent help configure and integrate Cisco wireless VoIP phones?
    Successful integration of Cisco's wireless IP phones typically demands that you set up and optimize many components of your Wi-Fi environment such as wireless access points, routers, Cisco wireless LAN controllers, and network management software. Progent's wireless IP phone configuration experts can provide remote and onsite assistance to help your organization build and maintain a Cisco wireless VoIP phone solution by delivering services that range from debugging the set up of an IP phone or access point to offering project management outsourcing or co-sourcing services for updating the wireless architecture of a campus.

    Does Progent offer support for Microsoft SQL Server 2012?
    Progent offers the support of Microsoft-certified SQL Server 2012 consultants and seasoned software developers, database administrators, project managers, Cisco-certified network architects, business continuity specialists, and security consultants to help you to manage your SQL Server 2012 solution and configure a cost-effective and safe network infrastructure that lets you maximize the strategic benefit of SQL Server 2012. Progent can also assist your organization to migrate to Microsoft SQL Server 2016 or move to Microsoft SQL Server 2014 from SQL Server 2012.

    Does Progent offer desktop support services?
    Progent can deliver a wide range of cost-effective support services to help you company to install, configure, repair, and administer workstations and laptops based on Microsoft Windows, Mac OS X Lion or Snow Leopard, or various editions of Linux. Progent's desktop PC support services include Windows 10 planning and migration support, Windows 8.1 expertise, Windows 7 maintenance, Microsoft Office integration, and 64-bit processing upgrades.

    How does Progent support the Microsoft Solutions Framework (MSF) process model?
    In conducting IT projects for major businesses, Progent uses a structured approach based on agreed upon milestones in order to achieve economic, timing, and engineering targets while minimizing business disruption. Progent's methodology follows industry project management standards based on the leading practices incorporated in the Microsoft Solutions Framework (MSF) and includes requirements definition, planning and architecture proposals, testing, design tuning, and expert integration. All phases are documented to create a detailed description of technical services delivered and to help in ongoing network support.

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    If your small business is in the Tri-Valley area and you are in need of computer assistance, information technology outsourcing, or advanced services from a Microsoft or Cisco certified engineer, call 925-621-2400 or visit Contact Progent.

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