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Does Progent offer project management services?
For enterprise project management assistance, Progent can provide the services of senior IT professionals with decades of experience as technology project managers for application development, information technology deployment, and process re-engineering working with organizations from Big 4 companies to dot-com startups to government agencies. These proven IT managers can provide advanced management expertise to assist enterprise customers to follow best practices to ensure that strategic projects are successfully completed on time and within budget.

Which ERP and MRP programs are supported by Progent?
Progent provides Enterprise Resource Planning and Manufacturing Resource Planning consulting for a variety of programs such as:

  • Microsoft Dynamics AX ERP Software (formerly Microsoft Axapta)
  • Microsoft Dynamics GP Accounting Software (formerly Great Plains)
  • Microsoft Dynamics NAV Software (formerly Navision)
  • Microsoft Dynamics SL 6.5 Business Accounting Software (formerly Solomon)
  • Microsoft Dynamics RMS)
  • Macola ERP by Exact Software
  • MAS 90 ERP by Best Software
  • QuickBooks Accounting Software by Intuit
  • Infor CloudSuite Industrial (SyteLine) ERP (formerly SyteLine)

    How Can Progent Help with Windows Server 2008 R2?
    The sophistication and integration demands of Microsoft Windows Server 2008 calls for an IT consultant with hands-on experience and diverse knowledge in designing and deploying efficient and comprehensive business technology environments. The professional experience of Progent's Microsoft-certified Windows Server engineers, with an average of over 10 years of background integrating Microsoft-based technology, assures your success in supporting and troubleshooting your Microsoft Windows Server 2008 R2 environment. Progent's Microsoft-certified Windows Server 2012 R2 support experts can also assist you to assess the benefits of migrating from Windows Server 2008 to Microsoft Windows Server 2012 R2 or later. If you are planning on creating a hybrid network model that integrates on-premises systems with public cloud services like those available on Microsoft Azure, Progent can provide Windows Server 2016 hybrid cloud solutions.

    Can Progent assist my business to migrate to 64-bit computing?
    Progentís 64-bit upgrade specialists can assist your organization to enhance your application servers and workstations affordably from 32 to 64 bits. Progent can assist you to calculate the risks and advantages of moving to 64-bit computing, design a cost-effective migration process that minimizes business disruptions, and deliver responsive online support to aid your organization to install 64-bit software and application software on your existing hardware. Progent's Microsoft-qualified network engineers can assist you to install the 64-bit editions of Microsoft products such as Windows Server 2008, Exchange Server, Windows 7, and Excel 2010.

    Can Progent help me configure Database Availability Groups for Exchange 2013?
    A Database Availability Group (DAG) is the foundation of high availability for Microsoft Exchange Server 2013 Mailbox (MBX) servers. Introduced in Microsoft Exchange 2010, a DAG is a group of as many as 16 Mailbox servers in which any server in a DAG can contain a copy of a mailbox database from any other server. DAG servers work together to restore automatically from breakdowns that impact mailbox databases. Progent's Microsoft certified Exchange consultants offer DAG consulting services to help you design, configure and manage a high availability solution for your Exchange mailbox servers. In addition, Progent's Exchange 2016 experts can help you move your Exchange Server 2013 DAG environment to Exchange 2016.

    Does Progent have a defined methodology for best practices in solving IT problems?
    Progentís staff of Microsoft and Cisco-qualified IT experts have extensive real-world industry experience, in the trenches of IT support, executing a multitude of technical projects for a broad assortment of clients. Every Progent IT professional carries a set of personal best practices from this extensive industry experience, and these are further enhanced by the corporate-wide best practices education that Progent teaches its support team. For larger projects, Progent consultants employ the Microsoft Solutions Framework (MSF) structure for task management which breaks projects down into discrete and manageable phases that reduce the possibility of a project getting out of control.

    Why should a small business outsource IT support?
    Whether it means architecting network infrastructure, setting up or outsourcing a Help Desk, rolling out an updated email system, or creating an web-based eCommerce application, outsourcing your network technical services can contain costs and reduce uncertainties, allowing IT support expenses to expand in a more linear and gradual fashion than is possible by building up a large, comprehensive internal IT staff.

    What Microsoft financial reporting applications can Progent help customize?
    Progent's Experts Team delivers in-depth consulting expertise in special application areas, allowing you to tailor responsive, affordable and effective business solutions that address the unique needs of your organization. Progent's line-of-business software developers can assist you to customize Microsoft's popular eCommerce-capable applications such as:

  • Microsoft Dynamics AX ERP Software (formerly Axapta)
  • Microsoft Dynamics GP Business Accounting Software (formerly Microsoft Great Plains)
  • Microsoft Dynamics NAV Software (formerly Navision)
  • Microsoft Dynamics SL Business Accounting Software (formerly Microsoft Solomon)
  • Microsoft Dynamics RMS

    We want to develop a long-term IT strategy but we don't have a Chief Information Officer. Can Progent help?
    Progent can provide companies with an information management professional who can act as a part-time CIO. This veteran IT officer can provide long-term direction to help your company to deploy sensible technology to improve business processes so they match more closely with your corporate goals. Your business can develop and implement a well thought out information technology strategy without absorbing the cost of a full-time senior IT executive. Key tasks Progent's part-time Chief Information Officer can carry out include strategic planning, establishing technology budgets, developing and tracking models for TCO, optimizing business processes, negotiating with vendors, establishing security and compliance standards, business impact analysis, automating data center administration, patch control, network asset documentation management, and disaster recovery/business continuity preparedness.

    How Can Progent help us with SQL Server 2014?
    Microsoft SQL Server 2014 includes major improvements in critical areas such as speed, uptime, compliance, and cloud integration. Microsoft SQL Server 2014 is the first release of SQL Server that includes in-memory capability that operates transparently across all types of applications including Online Transaction Processing (OLTP), data warehousing (DWH), and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can deliver efficient remote and onsite services that include planning, deployment, administration, troubleshooting, and software development services to enable organizations of any size to realize maximum business value from their SQL Server 2014 deployment. In case you are already running Microsoft SQL Server 2014, Progent can help you to carry out a cost-effective transition to SQL Server 2016.

    What are the advantages of Progent's model for remote support?
    Many computer system problems can be resolved immediately by Progent's group of remote support engineers. This minimizes lost productivity which can be caused by waiting for an on-site engineer to appear at your office. Furthermore, many independent engineers and IT service groups require minimum on-site charges that may turn a 10-minute problem into a two-hour invoice. Progentís model of billing by the minute and charging only for support actually performed allows Progentís remote support experts to solve hundreds of minor problems daily at the lowest feasible cost. Further, the confidence of having reliable access to Progent's expert team of IT professionals opens the gates to a new world of sophisticated network solutions that many small organizations might otherwise shy away from because of the risk of having inadequate expertise.

    Can Progent help with setting up and using Microsoft Project?
    Progent's certified Microsoft Project Server and Project Online experts can provide advanced support in deploying and operating all versions of Microsoft Project and can provide a wide range of affordable online consulting services following industry leading practices to assist businesses of any size to get all the benefits of this powerful platform. Support services available from Progent include solution planning, installation and upgrades, strategies for secure file and status sharing among onsite and offsite users, network optimization, and customized webinar training.

    Does Progent offer consulting support for Altaro VM Backup software?
    Altaro VM Backup offers small organizations a dependable and affordable platform for backing up and restoring Hyper-V and VMware-powered VMs. Altaro VM Backup can be used for on-premises, remote, distributed, and cloud-hosted architectures and also supports cost-effective cloud backup to Azure Block Blob storage. Headline capabilities include state-of-the-art inline deduplication to reduce backup storage needs, Continuous Data Protection (CDP) with backup spacing as little as five minutes for minimizing your Recovery Point Objective, military-grade encryption, granular recovery capability for individual files and emails, extensive support for Windows Cluster Shared Volumes and for vCenter for handling large-scale deployments, and the ability to leverage Microsoft Volume Shadow Copy Service to back up online virtual machines without downtime. Progent is an Altaro partner and can provide a broad array of services to help you to plan, install, optimize and troubleshoot a backup and disaster recovery system powered by Altaro VM Backup. For details, go to Altaro VM Backup Consulting Services.

    Can Progent help us use Cisco CUBE technology to set up SIP PSTN trunks?
    Progent's Cisco-certified SIP trunk experts and CUBE integration experts can help organizations of any size to plan, integrate, maintain, debug and upgrade Cisco's SIP (Session Initiation Protocol) infrastructure technology and Cisco's CUBE-based IP PSTN trunks. Progent can provide affordable remote or on-premises expertise to assist businesses to move efficiently to a productive unified communications network that offers fast return on investment. Progent's certified Microsoft unified communications experts can help you to set up interfaces between Cisco's CUBE SBC and Microsoft's VoIP and IP video platforms such as Skype for Business Server and Lync Server for access to a SIP-based IP PSTN trunk.

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    If your small business is in the Tri-Valley area and you are looking for technical assistance, IT outsourcing, or advanced services from a certified Progent professional, call 925-621-2400 or visit Contact Progent.

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