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How can Progent help my business with a complex Active Directory deployment?
Progent's Active Directory consulting services include certified expertise in planning, configuring and supporting complex Active Directory (AD) installations. Progent's Microsoft-certified staff have in-depth background in diagnosing complex Active Directory challenges such as replication problems, multi-domain partition implementations, corrupted Active Directory objects, clean-up of residual early-release software configuration objects in live Active Directory environments, and fixing of unsuccessful installations of AD and AD-dependent applications. Additionally, Progent is experienced in applying advanced AD utilities such as NTDSUTIL and NETDIAG. Progent can also suggest deployment techniques that address important areas including AD naming standards, hierarchical model, IT management model, selection and structure of group policy objects, as well as security and monitoring definitions. Progent can also anticipate the implications of server and service implementations on functionality and speed.

How Can Progent Help with Windows Server 2008 R2?
Progentís Microsoft Gold-qualified Server Platform consultants can help your business to transition smoothly to Windows Server 2008 R2 with SP1 and can maximize the benefits of Windows Server 2008 by providing IT support services that include system planning, software and hardware deployment, virtualized servers and storage, Failover Clustering set up, disaster recovery planning and documentation, security strategies, affordable and secure online access, webinar training, and remote consulting and troubleshooting.

How can Progent help my business get the most benefit from Microsoft System Center Operations Manager?
Installing Microsoft System Center Operations Manager can be complex. With more than a decade of background with System Center Operations Manager and its antecedents, Progent's consulting staff can help to you select appropriate Operations Manager components, set up and deploy Operations Manager, and create custom rules, scripts, reports and alerts for your enterprise. Progent can also document Operations Manager's server monitoring policies.

You can outsource SCOM problem resolution to Progent's Microsoft-certified consulting staff. With years of IT support background, these service professionals can also respond efficiently to the monitoring data produced by System Center Operations Manager to keep mission-critical systems running continually. By inspecting trend reports and reacting efficiently to alarms, Progent can eliminate incipient problems before they cause downtime or fix serious problems as soon as they manifest themselves. Usually, Progent can fix problems remotely, conserving time and money. For serious problems requiring onsite service, Progent can quickly send a field support specialist to the site of any small business in Northern California and to most zips in the U.S.

Can Progent help me build a secure Wi-Fi network that covers all my facilities?
Progentís Wireless Site Survey makes it easy to plan and implement a 802.11a/b/g/n or 802.11ac (Wi-Fi) wireless network adapted to your facilities, providing you a WLAN that has the reception, performance, load-handling capability, QoS, security, and roaming ability your business needs. Progent's Wireless Site Survey services are offered either as an affordable remote service or as a more detailed onsite service. Progentís onsite wireless survey includes physical inspection, spectrum and security assessment of your existing wireless network, evaluation of your buildingís floor plans, measuring for radio frequency interference, RF propagation modeling, identification of the best placement for client-specified WAPs such as Cisco Aironet access points, Meraki access points and Apple AirPort devices, and a detailed report defining the new WLAN.

Can Progent help set up pilot systems to help our company test new technology?
Progent's Test and Training Lab located at the QTS Internet Data Center in Sacramento has a collection of dedicated servers and network equipment intended to be utilized online or on premises to accommodate piloting, evaluations, capacity testing, forensics, business continuity simulation, education, and other reasons to help Progent's customers succeed with large-scale projects.

How can Progent help integrate Office 365 Exchange Online with on-premises Exchange?
Microsoft has made a strong effort to enable seamless hybrid networks that integrate Office 365 Exchange Online and on-premises Exchange. This allows you to have some Exchange mailboxes located at your corporate datacenter or private cloud and other mailboxes hosted by Office 365. Progent's Microsoft Gold-certified consultants can help you with any phase of planning, integrating and troubleshooting your hybrid Exchange solution. Progent's Exchange specialists can deliver occasional expertise to help you resolve challenging technical bottlenecks and also can provide extensive project management outsourcing or co-sourcing to make sure your hybrid Office 365/Exchange initiative is carried out on schedule and within budget. For more information about Progent's consulting services for integrating Office 365 and on-premises Exchange systems, refer to Office 365 integration solutions with on-premises Exchange.

Can Progent help our business relocate our IT infrastructure?
Progent offers Microsoft and Cisco-certified network consultants who can assist you with a seamless IT infrastructure relocation to a new site, including data center design and setup, project management, creating a comprehensive security plan that covers physical security, ISP selection and synchronization, and non-disruptive network updates. Progent can in addition assist you to select a colo center to support your key applications, prepare your installation, and provide ongoing colocation site support.

Does Progent offer network monitoring support?
Progent provides a selection of Network Support Bundles built around the proactive problem solving capabilities of System Center Operations Manager, a cutting-edge network management software platform that monitors the reliability, performance and security of your information system and detects anomalies before they can disrupt your system. To provide more insight about the performance and stability of your system infrastructure, Progent can help you integrate and manage leading network monitoring software powered by the Linux OS.

Can Progent help me integrate my Mac workstations with Exchange-based email?
Progent's Apple support specialists and Microsoft-certified consultants can help you set up Microsoft Outlook:Mac or Entourage:Mac and Exchange so your Apple Macintosh users are able to work closely with teammates who run Microsoft Outlook. With Microsoft Exchange and Outlook 2011 or Entourage, Exchange and Apple Macintosh software can coexist, allowing Mac users to receive and transmit email, examine the Exchange global address list, copy addresses, sync up appointments, and alert people to conferences with your Microsoft Exchange account. Progent's Outlook Mac and Microsoft Entourage:Mac specialists can verify that your Exchange Server is appropriately set up and that WebDAV and Outlook Web App are enabled. Progent also can provide customized webinar education for Microsoft Outlook:Mac 2011 and Entourage:Mac.

Can Progent help me manage and troubleshoot BlackBerry smartphones and BlackBerry Enterprise Server?
Progent can provide the expertise of BlackBerry-qualified experts who can assist small companies to plan, administer, and troubleshoot BlackBerry Enterprise Server and BlackBerry smartphones economically and successfully, eliminating the requirement for an in-house BlackBerry specialist and minimizing the cost and distraction of supporting a mobile workgroup. Progent's BlackBerry specialists offer in-depth backgrounds cooperating with Progent's Microsoft-qualified consultants, Cisco CCIE network engineers, and CISA and CISM-certified security professionals. This breadth of expertise, in conjunction with Progent's proven online service delivery model, provides small and mid-size companies an efficient option for integrating BlackBerry devices and software productively into their information system.

Can Progent provide help with Microsoft Access software development?
Progent's Microsoft Office Access consultants can provide cost-effective online support for all editions of Microsoft Access including Access desktop and Access Web App and offers advanced assistance for Access application development, database conversion, performance tuning, BI reporting, and troubleshooting. Progent also offers tailored webinar training for Access application development and database administration.

Does Progent offer support for Microsoft Dynamics GP 2015 R2?
Dynamics GP 2015 R2 (formerly Great Plains) features a new architecture that enhances cloud integration, works with the most popular smart phones and tablets, allows single sign-on with Azure Active Directory, and strengthens security. Progent's certified Dynamics GP 2015 R2 consultants and developers have the broad technical skills and hands-on experience to resolve the critical technical and business issues associated with upgrading to Dynamics GP 2015 R2 and can assist you to carry out a smooth migration that will maximize the business value of your investment in this powerful platform.



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If your small business is in the Tri-Valley area and you need computer help, IT outsourcing, or high-level services from a certified Progent engineer, call 925-621-2400 or visit Contact Progent.
















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