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Can Progent help with Citrix XenServer virtualization technology?
Progent's Citrix XenServer engineers can assist your company to understand the strategic benefits of XenServer and other Citrix products, and can assist your IT organization to plan, validate, execute, troubleshoot, and maintain a XenServer installation. Progent can in addition assess your existing Citrix technology environment and help you to optimize consolidation, responsiveness, security and compliance, availability, and disaster recovery.

Does Progent have a defined methodology for best practices in solving IT problems?
Progentís staff of Microsoft and Cisco-certified consultants have in-depth information technology industry backgrounds, on the front lines of IT support, performing a multitude of technical projects for a broad selection of clients. Each Progent IT professional brings a set of personal best practices from this extensive industry background, and these are further enhanced by the company-wide leading practices training that Progent instills in its engineering team. For larger projects, Progent consultants utilize the Microsoft Solutions Framework structure for task management which breaks projects down into discrete and manageable components that decrease the risk of a project spinning out of control.

How Can Progent help us with SQL Server 2014?
Microsoft SQL Server 2014 includes significant enhancements in key areas including performance, uptime, compliance, and cloud integration. Microsoft SQL Server 2014 is the first version of Microsoft SQL Server that incorporates in-memory capability that operates seamlessly with all types of applications including Online Transaction Processing, data warehousing, and business analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can provide cost-effective online and onsite services such as planning, deployment, administration, troubleshooting, and software development services to help organizations of all sizes to realize maximum business value from their SQL Server 2014 investment. If you are already running SQL Server 2014, Progent can assist your company to carry out an efficient transition to Microsoft SQL Server 2016.

Does Progent offer expertise with VMware NSX network virtualization?
VMware's NSX network virtualization platform allows you to build entire networks in software. NSX permits virtual networks to be provisioned instantly and managed with a high level of automation independent of the hardware making up the basic network infrastructure. VMware Site Recovery Manager supports automated disaster recovery, application mobility, plus non-intrusive site migration, failback and site re-protect. SRM also permits non-intrusive testing for site recovery, upgrades and fixes and can produce audit reports to confirm full service restoration, validate Service Level Agreements and demonstrate compliance. When used with VMware's NSX virtual network technology, VMware Site Recovery Manager can quickly restore the entire virtualized network topology at the recovery site. Progent can provide the skills of a VCDX certified VMware NSX consulting expert and VMware SRM system architect to help you to design, deploy, test and manage a DR solution powered by VMware Site Recovery Manager and VMware NSX.

Can Progent help design a fault-tolerant load balancing solution?
Progent's server load balancing consulting services address a wide array of load balancing technologies such as server balancing, business software balancing, and LAN/WAN infrastructure routing. Progent's consultants can help you to improve network dependability and performance by deploying load balancing capabilities incorporated into technologies like Microsoft Windows Server 2003 Network Load Balancing Manager, Windows Server 2008 Network Load Balancing Manager, the Network Load Balancing (NLB) feature of Microsoft Windows Server 2012, Cisco Content Services Switches and Cisco IOS-based Routers, Citrix Metaframe, and F5 BIG-IP.

Does Progent provide consulting services for Microsoft Small Business Server?
Even though the Microsoft Small Business Server (SBS) family is discontinued, this software bundle remains in wide use. Progent offers a range of Microsoft Small Business Server consulting services for all versions of the platform. In addition, Progent's Windows Server 2012 R2 Essentials consultants can help your business to assess the possible benefits of transitioning from an on-premises environment powered by Small Business Server version 2011 or earlier to a more cloud-centric network by carrying out a migration to Windows Server 2012 R2 Essentials and to Microsoft's cloud-hosted application suite. Regardless whether your servers and applications are hosted on an on premises datacenter, in the Microsoft Cloud, or across a mix of of environments, Progent offers full-service consulting, troubleshooting, and application development services for Microsoft's core platforms including Windows Server, Exchange, SharePoint, and SQL Server.

Does Progent offer support for Microsoft SQL Server 2012?
Progent can provide the expertise of Microsoft-certified SQL Server 2012 engineers as well as experienced software programmers, database administrators, project managers, Cisco-certified network architects, disaster recovery/business continuity planning specialists, and certified data security professionals to help you to manage your SQL Server 2012 solution and define an efficient and secure IT infrastructure that lets you realize the full business benefit of SQL Server 2012. Progent can also help your company to upgrade to SQL Server 2016 or transition to SQL Server 2014 from SQL Server 2012.

How can Progent help us set up a private cloud?
Progent's Private Cloud Hosting support combines proven virtualization technology, a state-of-the-art data center, and the support experience of Progent's Microsoft Gold qualified consulting staff to give small businesses a complete network outsourcing alternative that improves network dependability and protection, eliminates management hassle, and saves money. Under Progent's Private Cloud Hosting model, the customer owns the data, the operating systems, and the applications. Because the environment is virtualized, it can be moved instantly to a new hardware environment without time-consuming and risky reinstallation and configuration. With Private Cloud hosting, you are not held hostage to a specific hosting provider.

What are the benefits of Progent's documentation of support services?
The historical service reports compiled for your small business by Progent keeps you from becoming dependent on a freelance consultant. Progent's detailed reports of delivered services enables one Progent IT engineer to carry on where another left off while minimizing time spent getting familiar with your network set up. in-depth service documentation also give your internal IT staff a better understanding of key technical issues concerning your network and offer knowledge about how to anticipate and fix problems that lies ahead. In this way, Progent's service reporting is a crucial component of Progent's policy of knowledge transfer. Another advantage of Progent's service documentation is that your organization can more efficiently build up, an internal IT support team if and when it becomes necessary to do so, or you can move to another consulting company if you become displeased with Progent's support.

Can Progent provide email content filtering and data leakage protection?
Progent's data loss prevention (DLP) experts and data leakage protection specialists can assist businesses to configure Progent's Email Guard Security Gateway to enforce specified content security policies for monitoring the content of outbound email messages and attachments and blocking the transmission of sensitive or unauthorized data or spam. Email Guard's outbound email content filtering solutions can also help organizations avoid reputation loss and stay compliant with industry security standards and regulatory mandates such as HIPPA, Sarbanes-Oxley, PCI DSS and PHI.

Why does Progent recommend upgrading from Exchange 2000 or 2003 Server to Exchange Server 2016?
Exchange Server 2016 offers important improvements over previous versions of Exchange through innovations such as built-in support for fault-tolerant mailbox server clusters known as Database Availability Groups or DAGs support for low-cost disk storage to slash the cost of big e-mail inboxes, a feature-rich web client that works with more browsers, advanced voice mail handling featuring voice-to-text conversion, and a variety of mechanisms for enhancing security and compliance. Microsoft estimates that if judiciously configured, up-to-date releases of Microsoft Exchange Server can reduce email costs by as much as 80%. Because Microsoft has stopped supporting Microsoft Exchange Server 2003, businesses have another incentive to ask Progent's Exchange Server 2016 experts about upgrading to the latest release of Microsoft Exchange.

My business application needs 24x7 support. Can Progent help?
Progent's economical after-hours remote technical support program provides clients round-the-clock access to remote support from Progent's Technical Response Center (TRC). Support services available outside normal business hours include resolving issues with Windows servers, Windows desktop support, help with MS Office programs, network and system backup and recovery, and basic routing and switching support for Cisco networking products.

Can Progent help us set up and maintain Cisco Unity Connection or Unity Express (CUE)?
Cisco Unity Connection, a seamless extension of Unified Communications Manager, is a unified voicemail solution that accelerates collaboration by offering flexible set of alternatives for accessing voice messages within an environment that is easy to deploy and manage. Cisco Unity Connection allows you to access and manage your voicemail from your email inbox, browser, Jabber, a Cisco Unified VoIP endpoint, a smartphone, or an iPad or tablet. Cisco Unity Express (CUE), offered in certain Cisco ISR routers, provides cost-effective voicemail, unified messaging, interactive voice response, and automated-attendant services for small to medium businesses (SMBs) and enterprise branch locations with as many as 500 users. Progent's Cisco-certified CCIE consultants can provide Cisco Unity Connection and Unity Express (CUE) configuration and troubleshooting support to make sure your CUE solution delivers the highest possible business value.

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If your small business is in the Tri-Valley area and you require computer assistance, IT outsourcing, or advanced services from a Microsoft or Cisco certified professional, call 925-621-2400 or visit Contact Progent.

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