San Francisco East Bay
Pleasanton, Livermore, San Ramon

Can Progent help our business relocate our IT infrastructure?
Progent can supply Microsoft and Cisco-certified IT professionals who can show you how to perform a seamless computer network relocation to a new facility, including data center design and setup, project management, creating a comprehensive security strategy that covers physical security, ISP and telecommunications carrier selection and synchronization, and efficient system upgrades. Progent can in addition help you to select a colocation site to support your critical applications, prepare your environment, and provide ongoing remote data center support.

What pricing structure does Progent use for support services?
Progent's simple per-minute service model requires no complicated contracts, minimum fees or invisible charges. Many service organizations have minimum charges or other extra expenses that drive up support invoices. For remote service from Progent, you pay only for the actual hours devoted to working on your support issue. If it only takes a quarter of an hour to solve your problem, then you are invoiced only for a quarter of an hour. For scheduled on-site maintenance work booked more than one day in advance, you are billed only for the time when our consultant is actually at your location repairing your network. No extra onsite surcharges or travel expenses. Just our competitive per-minute billing rate. For emergency same-day in-person service visits, you may have to pay for our engineer's travel time, but never a higher emergency rate.

Does Progent support Firewall and VPN technology from vendors other than Microsoft and Cisco?
In addition to supporting a diverse range of security solutions from Microsoft and Cisco, Progent offers companies expert consulting for solutions from other major VPN vendors including Check Point Software, WatchGuard, Juniper/NetScreen, SonicWALL, and Symantec-Raptor. Progent can show you how to design a comprehensive security plan and select appropriate products from multiple suppliers to achieve your security objectives while sticking within your budget limits.

What are the advantages to my business of Progent's network monitoring services?
System Center Operations Manager improves the availability of mission-critical applications by proactively detecting and helping to resolve problems before they can bring down a server. Operations Manager can optimize network throughput by examining user-defined performance levels and use profiles on critical servers, allowing network managers to be more selective in adding performance-related products and to eradicate trouble areas before they bring about serious network traffic jams. However, setting up System Center Operations Manager to take complete advantage of this feature-rich monitoring solution can be a challenge. With more five years of background with the NetIQ software upon which MOM is based, Progent's IT consultants can help you choose appropriate Operations Manager features, deploy and integrate Operations Manager, and create custom rules, scripts, reports and alerts for your enterprise. Progent can also record Operation Manager's network monitoring rules and procedures for your IT department.

How can Progent help improve the fault tolerance of my network?
Progent's fault-tolerant network support experts can show you how to construct a sensible, fault-tolerant network that deals with important areas covering a broad range of network backbone technologies and processes including non-stop Internet access, server clustering, server and router load balancing, Data Center strategies, interoffice communication, and disaster recovery.

Does Progent offer help with specific Apple Mac applications?
Progent's Mac consultants can nurture the creative aspect of Mac networks by offering professional services and teaching in graphics, sound, and video. Progent's trainers can provide Macintosh application education for creative tools that include Adobe PhotoShop, Adobe Illustrator, QuarkXPress, Apple Motion, MOTU Digital Performer, and Digidesign Pro Tools. Progent can also assist you with specific tasks such as scanning or digitizing sound or motion video or integrating an audio/video post-production facility.

Can Progent help our company integrate Windows 8 desktop computers and mobile devices?
Progent's certified Windows 8 consultants can provide a variety of consulting services to help companies of all sizes to deploy, manage, and troubleshoot environments that incorporate desktops, laptops, tablets, or Windows phones based on Windows 8. For enterprises, Progent's experienced project management consultants can help design and configure testing labs to assess Windows 8 and plan and manage Windows 8 deployment projects following leading practices.

What web development services are available from Progent?
Web development services offered by Progent's Experts Team include web architecture, web implementation, .ASP and .NET programming, graphic design, and 1-on-1 training in web development tools. Progent can also provide development consultants who can show you how to create and integrate custom eCommerce applications. For data-intensive web commerce sites, Progent can provide online access to certified Microsoft SQL Server developers and Oracle database application developers.

Does Progent support Citrix desktop virtualization software?
Progent's Citrix XenDesktop consultants and XenApp virtual desktop specialists can help your business to design, deploy, manage, and troubleshoot a virtual Windows desktop delivery and management solution based on XenDesktop or XenApp for virtualizing desktop computers. Progent's Cisco-certified CCIE network consultants can help you optimize your network for delivering server and client-side applications, and Progent's remote datacenter support experts can assist your organization to administer and support an off-site datacenter that offers high availability, advanced protection, and rapid disaster recovery.

How can Progent help my business with a complex Active Directory deployment?
Progent's Active Directory support services include certified help in designing, configuring and troubleshooting complex Active Directory (AD) installations. Progent's Microsoft-certified technical team members have extensive background in troubleshooting complex Active Directory issues such as replication problems, multi-domain partition implementations, corrupted Active Directory objects, clean-up of residual early-release software configuration objects in production AD environments, and repair of failed installations of Active Directory and AD-dependent applications. In addition, Progent is experienced in using “expert-only” AD utilities including ADSIEDIT and NETDIAG. Progent can also suggest deployment strategies that address key issues including AD naming conventions, hierarchical structure, IT administration model, utilization and design of group policy objects, plus protection and auditing definitions. Progent can also anticipate the impacts of server and service configurations on functionality and speed.

Can Progent help design a fault-tolerant load balancing solution?
Progent's network load balancing consulting services cover a broad range of load balancing techniques including server balancing, application balancing, and network infrastructure routing. Progent's consultants can assist you to enhance network dependability and throughput by deploying load balancing features incorporated into technologies such as Microsoft Windows Server 2003 Network Load Balancing Manager, Microsoft Windows Server 2008 Network LBM, Cisco Content Services Switches and IOS-based Routers, Citrix Access Gateway, and F5 Networks BIG-IP Global Traffic Manager.

Call 925-621-2400 or send email to information@progent.com