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How can Progent help my company filter spam, email-borne viruses, and Directory Harvest Attacks?
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security vendors to provide web-based control and world-class protection for your email traffic. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from making it to your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite security gateway appliance provides a deeper level of inspection for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email traffic that stays within your security perimeter.

Does Progent offer consulting help for server clustering with Windows Server?
Progent offers Windows Server 2012 R2 failover clustering consulting and support, Microsoft Windows Server 2008 R2 failover clustering support services, and Microsoft Windows 2003 clustering support to enable your business design clustered server environments that offer world-class availability, even for normal maintenance functions. This non-stop capability is feasible because a single server in a cluster can be taken down for maintenance work without affecting users. Clustering also frees support staff to perform critical security updates during normal business hours without affecting user productivity.

What pricing structure does Progent use for support services?
Progent's convenient by-the-minute service model demands no complex contracts, minimum fees or hidden charges for standard service. Many competitors require minimum billing or other additional expenses that increase service invoices. For remote support from Progent during regular business hours, you pay only for the documented hours devoted to working on your problem. If it only requires a quarter of an hour to fix your problem, then you are invoiced only for a quarter of an hour. For scheduled in-person support service booked more than 24 hours ahead, you are billed only for the time when a Progent expert is present at your location repairing your network. No extra on location surcharges or travel fees. Only Progent's competitive per-minute rate. For emergency same-day on-premises service visits, you may have to pay for our engineer's travel time, but never a higher emergency rate.

Does Progent offer consulting support for Cisco's Meraki cloud-managed Wi-Fi access points?
Progent's Meraki wireless AP consultants provide remote and on-premises support services to assist businesses of all sizes to plan, install, manage, upgrade or troubleshoot Wi-Fi networks that utilize Cisco Meraki wireless access points. Progent can assist your business to set up and manage Meraki-based Wi-Fi infrastructure for sites that can range from a teleworker's home or a remote office all the way to a campus or a nationwide enterprise. Progent can also help you to integrate other Cisco technology including Catalyst, Nexus and Meraki switches, routers and firewalls to create a seamless ecosystem that delivers the same access, performance, security, manageability and uptime for wired and wireless users irrespective of their mobility or device. (Refer to Meraki switches configuration and management.)

Can Progent help me with System Center 2012 R2 Virtual Machine Manager?
Progent's System Center 2012 Virtual Machine Manager (SCVMM 2012) consultants can help organizations of any size to adhere to best practices to configure System Center 2012 Virtual Machine Manager hosts, networking, storage systems, and libraries; plan, integrate, and administer private clouds, VMs, and services in SCVMM 2012; and integrate SCVMM with System Center 2012 Operations Manager for comprehensive monitoring. Progent can help your business to move from an earlier edition of SCVMM or from a third-party management system, and Progent can help you to enhance and repair your current SCVMM 2012 ecosystem so you get the highest possible return on investment. Progent can also provide SCVMM 2016 migration expertise to help you to plan and carry out a smooth migration from Virtual Machine Manager 2012 to SCVMM 2016 so you can take advantage of stronger security features, high availability VMM storage fabric, and other improvements.

Does Progent support Microsoft Internet Information Services (IIS) for web hosting and development?
Internet Information Services 7.5, included with all editions of Windows Server 2008 R2, is a powerful server role for web site hosting and web software programming. The latest release offers enhanced protection, dependability, scalability, and problem analysis while also delivering significant enhancements in remote management. A variety of familiar extensions to Internet Information Services have been integrated into the 7.5 release such as the Request Filter Module (previously known as URL Scan), which can prevent potentially harmful HTTP requests from being run by hosted web software. Progent's Internet Information Services (IIS) experts can assist you to configure IIS 7.5 as well as the recent extensions to IIS Manager like the GUI for controlling ASP.NET programs.

What are the advantages of Progent's model for remote support?
The majority of IT problems can be fixed immediately by Progent's team of remote service experts. This eliminates lost network availability which can result from waiting for a local consultant to show up in person. Furthermore, many independent engineers and network consulting firms demand minimum on-site charges that may turn a 10-minute problem into a 2-hour expense. Progentís practice of charging by the minute and billing only for support actually performed permits Progentís remote service engineers to resolve hundreds of minor issues every day at the lowest possible expense. Further, the confidence of knowing there is reliable access to Progent's expert team of technical consultants opens the door to a new realm of powerful IT solutions that typical small organizations would otherwise rule out for fear of having insufficient expertise.

Does Progent offer support for Microsoft SQL Server 2012?
Progent can provide the expertise of Microsoft-certified SQL Server 2012 consultants and experienced database application programmers, database administrators, project managers, network infrastructure engineers, disaster recovery/business continuity planning specialists, and certified security consultants to help your business to manage your Microsoft SQL Server 2012 solution and configure a cost-effective and safe network infrastructure that lets you realize the full business benefit of Microsoft SQL Server 2012. Progent can also help your company to migrate to SQL Server 2016 or transition to Microsoft SQL Server 2014 from SQL Server 2012.

Can Progent help my business build hybrid cloud solutions with Windows Server 2016 Hyper-V?
Hyper-V 2016 utilizes core features initially designed for and proven on Microsoft Azure, one of the world's biggest public clouds. This dramatically improves the ability of Microsoft's Windows Server platform to run private cloud and hybrid cloud/on-premises environments by improving security, uptime, scale, manageability, dependability and recoverability. Progentís Microsoft certified Windows Server 2016 Hyper-V specialists can assist you to evaluate the advantages of Hyper-V 2016 for your organization, configure pilot environments to confirm the ability of Hyper-V 2016 to run your critical applications, plan an efficient network topology for a cloud-centric or hybrid installation, develop and execute a non-disruptive upgrade strategy, train your IT management and support staff, and deliver ongoing consulting and debugging support to make sure that your Hyper-V 2016 solution delivers the highest possible business value.

Does Progent have a defined methodology for best practices in solving IT problems?
Progentís staff of Microsoft and Cisco-certified engineers have in-depth real-world industry experience, on the front lines of IT support, performing a multitude of networking projects for a diverse assortment of clients. Each Progent consultant brings a set of personal best practices from this extensive industry experience, and these are further improved by the corporate-wide leading practices training that Progent teaches its support team. For larger engagements, Progent consultants use the Microsoft Solutions Framework (MSF) structure for task management which divides projects into discrete and manageable sections that decrease the risk of a project spinning out of control.

Does Progent offer support for Microsoft Dynamics GP 2015 R2?
Dynamics GP 2015 R2 features a revamped design that enhances cloud integration, supports the most popular smart phones and tablets, permits one-time login with Azure AD, and tightens security. Progent's certified Dynamics GP 2015 R2 consultants and developers have the broad technical skills and experience to address the critical IT and business challenges associated with upgrading to Microsoft Dynamics GP 2015 R2 and can help you to carry out a smooth migration that will optimize the business value of your investment in this powerful platform.

Can Progent help us deploy System Center Data Protection Manager for automated backup?
System Center 2016 Data Protection Manager provides small and mid-size organizations near-continuous backup and easy recovery functions for Microsoft-based networks. Data Protection Manager 2016 offers application-aware backup for critical workloads such as SQL Server, Exchange and SharePoint, protects Windows and Linux VMs, supports virtual machines hosted by Windows Hyper-V and VMware, and can use Microsoft Azure for convenient cloud-based backup and recovery. Progent's Microsoft Gold-certified SCDPM 2016 consultants can assist you to design, implement, manage, and troubleshoot an enterprise-wide backup/recovery solution powered by System Center 2016 Data Protection Manager. Progent can help you to migrate from an older release of DPM or from an outdated system, and Progent can optimize your DPM 2016 ecosystem for on premises, hosted, cloud or hybrid deployments. Progent offers online or onsite support and can provide as-needed expertise to resolve challenging issues or provide comprehensive project management services to make sure you complete your SCDPM 2016 initiative on time and on budget.

How can Progent help us integrate our business software with Amazon Marketplace Web Service?
Amazon Marketplace Web Service is a collection of APIs that allows Amazon sellers to improve the efficiency of their operations by automating crucial sales functions including listings, orders, shipments, fulfillment, and reports. By leveraging Amazon's extensive online ecosystem and automating their sales processes, merchants can broaden their market, lower their operating costs, improve reaction time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service consultants can work with your development team and provide programming, workflow integration, project management support, and mentoring to help you shorten development time and speed up your return on investment.

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If your small business is in the Tri-Valley area and you require computer assistance, information technology outsourcing, or advanced expertise from a Progent professional, call 925-621-2400 or visit Contact Progent.

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