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Who founded Progent?
Progent's founder and head of engineering, Les Kent, was the architect for a multi-media networking solution that earned Microsoft's “Best Application of the Year Award.” Mr. Kent is a 25-year computer industry veteran and has been responsible for the design and implementation of hundreds of innovative information technology solutions based on Microsoft technologies. Mr. Kent started Progent in order to address the needs of small businesses who can't justify the expense of supporting a large IT team but who still need information networks with world-class dependability, protection, and performance.

Does Progent support Firewall and VPN technology from vendors other than Microsoft and Cisco?
In addition to supporting a broad range of security solutions from Microsoft and Cisco, Progent offers small businesses expert help for solutions from other major firewall vendors including Checkpoint Software, WatchGuard, Juniper-NetScreen, SonicWALL, and Symantec. Progent can show you how to create a comprehensive security plan and choose appropriate products from multiple vendors to achieve your security objectives while sticking within your spending restraints.

Can Progent help me integrate my Mac workstations with Exchange-based email?
Progent's Mac specialists and Microsoft-certified experts can help you set up Microsoft Outlook:Mac or Entourage:Mac and Exchange so your Mac users are able to collaborate with colleagues who use Microsoft Outlook. With Microsoft Exchange and Outlook 2011 or Entourage, Exchange and Apple Macintosh systems can collaborate, allowing Mac users to receive and send email, search the Exchange global address list, copy addresses, synchronize calendars, and invite fellow workers to conferences with your Microsoft Exchange account. Progent's Outlook Mac and Microsoft Entourage specialists can verify that your Microsoft Server is properly set up and that LDAP and Outlook Web connectivity are enabled. Progent also can provide specialized webinar training for Outlook Mac and Microsoft Entourage.

Can Progent provide email content filtering and data leakage protection?
Progent's data loss prevention (DLP) experts and data leakage protection consultants can assist businesses to configure Progent's Email Guard Security Gateway to use specified content policies for scanning the content of email messages and attachments and blocking the transmission of sensitive or inappropriate data or spam. Email Guard's email content filtering solutions can also help organizations avoid being blacklisted and keep in compliance with industry privacy standards and regulatory mandates including HIPPA, Sarbanes-Oxley, PCI DSS and PHI.

Can Progent help us select an Internet connectivity solutiuon that makes sense for our business?
Progent offers access to the cost-effective support of online Internet connectivity consultants to help your company to assess or update your Internet services so your Internet connectivity solution aligns with your business needs. Support services available from Progent include evaluation of your existing bandwidth use, vendor and plan analysis and ordering, network provisioning, and overseeing a seamless move to a different ISP and/or service arrangement. Network provisioning can include enhancing current routers and configuring new ones, setting up firewalls, and designing fault-tolerant Border Gateway Protocol configurations. Progent's ISP, telecommunication carrier and data center vendor relationships includes AT&T, Cable & Wireless, Cogent Communications, Covad, EarthLink, Global Crossing, Level 3 Communications, Qwest Communications, Savvis, Sprint, TW Telecom, Verio, and XO Communications.

Does Progent support Citrix desktop virtualization software?
Progent's Citrix-certified XenDesktop consultants and XenApp desktop virtualization specialists can assist you to design, deploy, manage, and support a virtualized Windows desktop and application delivery solution built on Citrix XenDesktop or XenApp for virtualizing desktop computers. Progent's Cisco-certified CCIE network consultants can help you enhance your infrastructure for delivering server and client-side applications, and Progent's datacenter management and support consultants can assist you to manage and support a remote datacenter that features high uptime, advanced security, and rapid disaster recovery.

Can Progent help configure and integrate Cisco wireless VoIP phones?
Successful integration of Cisco's wireless IP phones typically demands that IT teams set up and optimize numerous components of your wireless environment including access points, switches, wireless LAN controllers, and management tools. Progent's Cisco wireless IP phone configuration and troubleshooting experts can provide remote and on-premises support to help you create and administer a Cisco wireless IP phone deployment by delivering services that can range from troubleshooting the configuration of a wireless VoIP phone or access point to offering comprehensive project management outsourcing or co-sourcing for updating the Wi-Fi infrastructure of an entire campus.

Can Progent help my business customize applications based on Microsoft Dynamics GP (Great Plains)?
The open design of Great Plains makes it possible to create customized Great Plains programs that provide all of the basic capability of proven Microsoft Dynamics GP applications but also address the particular needs of your company. With the utilization of the Modifier with MS Visual Basic, developers can work with the most popular customization environment in the software industry to adapt Microsoft Dynamics GP data views, supplement or modify business logic, produce custom forms and reports, or expand connectivity with Microsoft Office software. Progent's expertise with Microsoft .NET support, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and development experience with VBasic, XML, and other developer tools makes it possible to design specialized line-of-business programs and eCommerce solutions that work seamlessly with Great Plains.

Does Progent offer consulting services for Windows Server Essentials?
Microsoft Windows Server 2012 R2 Essentials is an affordable, entry-level platform that allows small organizations to transition from the traditional physical in-house datacenter to the modern hybrid networking model that combines both local and cloud-hosted software and infrastructure. Progent's certified Windows Server Essentials consultants can provide cost-effective online consulting and technical support for Microsoft Windows Server Essentials. Progent can assist you to evaluate the potential productivity and cost benefits of moving to Essentials and adopting a hybrid local/cloud-based design for your network ecosystem. Progent can provide full-service project management support to help you design and carry out an efficient move to Microsoft Windows Server Essentials, Microsoft Office 365, and other Microsoft Cloud platforms and services. Progent can also provide ongoing consulting help, technical support, and customized training.

Can Progent help us set up and maintain Cisco Unity Connection or Unity Express (CUE)?
Cisco Unity Connection, a seamless expansion of Cisco Unified Communications Manager (CUCM), is a converged voice messaging platform that facilitates collaboration by providing a variety of options for retrieving voice messages within an environment that is easy to deploy and administer. Unity Connection lets you access and manage voicemail messages from your email inbox, browser, Cisco Jabber messaging integration platform, a Cisco Unified IP endpoint, a smartphone, or an iPad or tablet. Cisco Unity Express (CUE), offered in certain Cisco Integrated Services routers, offers affordable voicemail, unified messaging, interactive voice response (IVR), and greeting functions for small to medium businesses (SMBs) and enterprise branch offices with up to 500 voice mailboxes. Progent's Cisco-qualified CCIE consultants can provide Unity Connection and Unity Express (CUE) configuration and technical support support to ensure that your voice messaging deployment gives you maximum business advantage.

Can Progent help us move our data center to a colocation facility?
There are hundreds of enterprise-grade Internet Data Centers in Northern California and larger cities throughout the U.S., and Progent's colocation support team can improve your network's reliability and performance by helping you choose a colocation facility that addresses the particular needs of your enterprise including geographic proximity, space, connectivity, budget, and value-added features and services. Progent’s data center support services are designed for businesses with hardware housed at colocation hosting sites and requiring on-demand on-premises help at the co-location facility as well as online help from Microsoft and Cisco certified experts. Progent provides a selection of colocation center support services such as network topology evaluation, Windows and Linux server integration and support, tech support for server and telecommunications infrastructure, development and deployment of fault tolerant systems, architecting and implementing layered security structures, firewall configuration and support, designing load balancing environments, and creating high-availability server cluster configurations.

Does Progent offer support for Microsoft SQL Server 2012?
Progent offers the support of Microsoft-certified SQL Server 2012 consultants as well as seasoned software developers, database administrators, project managers, Cisco-certified network architects, business continuity specialists, and certified data security professionals to help you to maintain your SQL Server 2012 environment and configure an efficient and secure IT infrastructure that helps you maximize the business benefit of SQL Server 2012. Progent can also assist your organization to upgrade to SQL Server 2016 or move to SQL Server 2014 from SQL Server 2012.

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If your small business is in the Tri-Valley area and you need technical assistance, information technology outsourcing, or high-level expertise from a certified Progent consultant, call 925-621-2400 or visit Contact Progent.

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