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What types of organizations can Progent help?
Progent offers IT outsourcing, cloud integration plus PC and mobile help for small and midsize businesses, economical remote IT consulting for local governments and school districts, plus remote office networking support and disaster recovery solution design for large corporations. Progent's small company clients typically cannot afford the distraction and overhead required to have a full-time IT support team and rely on Progent for occasional guidance, system integration and remediation. Small and midsize businesses find it cost effective to use Progent's remote support services on an occasional basis for tasks like Windows Server configuration, Exchange Server migration, network hardware patching, site moves, cloud integration, or Help Desk outsourcing. For advanced disaster recovery/business continuity(DR/BC) solutions, Progent can provide immediate online or onsite access to a Cisco-certified CCIE network infrastructure consulting specialist, a VMware VCDX-certified Site Recovery Manager (SRM) consultant expert, or a NetApp MetroCluster consultant. Progent's CISA and CISM-certified data security consultants offer a range of security evaluation packages tailored for networks of all types and sizes.

Does Progent have a defined methodology for best practices in solving IT problems?
Progent’s staff of Microsoft and Cisco-certified IT experts have in-depth real-world industry backgrounds, on the front lines of IT support, executing a multitude of technical projects for a broad selection of clients. Each Progent IT professional brings a set of personal methodologies from this extensive industry experience, and these are further improved by the company-wide best practices training that Progent instills in its consulting group. For larger projects, Progent consultants use the Microsoft Solutions Framework (MSF) structure for task management which divides projects into well defined and manageable phases that decrease the risk of a project getting out of control.

What are the most popular consulting services available from Progent for large enterprises?
Progent's popular enterprise consulting services include:

Can Progent help us use Cisco CUBE technology to set up SIP PSTN trunks?
Progent's Cisco-certified SIP trunk consultants and Cisco CUBE configuration experts can assist you to design, deploy, manage, debug and upgrade Cisco's SIP connectivity technology and Cisco's CUBE-based SIP trunks. Progent offers cost-effective remote or onsite support to help you to move efficiently to an advanced unified communications ecosystem that delivers accelerated ROI. Progent's certified Microsoft collaboration experts can assist you to configure connections between Cisco's CUBE Session Border Controller and Microsoft's VoIP and IP video platforms like Skype for Business Server or Lync for access to a SIP PSTN trunk.

How can Progent help my Linux developers?
If you are developing UNIX or Linux applications on a system that includes Windows-based servers, desktops and applications, Progent provides IT support services that keep your network operating smoothly while freeing you to concentrate on your field of high-value expertise. By using automated server monitoring and offering remote and in-person technical help as you need it, Progent provides Linux developer support that offers an economical way to maintain a business network that features high availability, security and speed.

Does Progent support Cisco's legacy firewalls as well as next-generation ASA firewalls with Firepower Services?
The current Cisco ASA 5500-X Series of firewalls with Firepower Services deliver significantly more value than Cisco's legacy firewalls and have superseded the ASA 5500 and PIX 500 firewalls for all new deployments. Progent's Cisco-certified CCIE network experts can assist your company to manage your legacy PIX or ASA 5500 security appliances or upgrade to ASA 5500-X firewalls with Firepower Services. Progent's consultants offer remote and onsite support for ASA 5500-X firewalls with Firepower Services and can help your organization to design, configure, tune, administer and troubleshoot firewall solutions built around Cisco ASA 5500-X firewalls with Firepower Services.

How can Progent help my company upgrade to Windows 8.1?
Progent's certified Windows 8.1 upgrade engineers can assist your company to assess Windows 8.1 to verify application and driver compatibility and to determine its speed and stability running with your applications. Progent can also help you to evaluate the likely business value of moving to Windows 8.1. If you decide that Windows 8.1 makes sense for your business, Progent can assist your IT organization to design and implement a smooth upgrade to Windows 8.1 from a previous release of Windows. Progent's consultants also offer Windows 10 planning and migration support.

Can Progent Help Develop Database Applications for Microsoft SQL Server?
Progent's Microsoft-certified SQL Server application programmers can help with the entire lifecycle of building and maintaining SQL Server-based applications. Progent follows industry best practices within the MSF Framework to create extensible, easy-to-manage line-of-business software applications and knows how to work efficiently with a client's in-house personnel or external consultants to complete application projects on schedule and within budget. Development expertise available from Progent for Microsoft SQL Server applications includes requirements analysis, data tier architecture, data migration, T-SQL coding, software configuration, capacity planning, performance and I/O configuration tuning, backup and restoration strategies, partitioning, reusable schema, replication mechanisms, security, and business continuity.

Does Progent offer support for NetApp SAN storage solutions?
Progent offers enterprise customers online or onsite NetApp SAN consulting support for NetApp's complete portfolio of SAN products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod cloud infrastructure, SnapMirror, SnapVault and OSSV incremental D2D backup, Virtual Storage Console for VMware vSphere, MultiStore/vFiler for storage partitioning, OnCommand Unified Manager Core, and NetApp's All-Flash, Hybrid Flash, V-Series and N-Series storage products. Components of NetApp SAN storage solutions supported by Progent include SAN dsign, hybrid-cloud integration, virtualization, migrations, transparent updates, system management, security and compliance, high availability, and troubleshooting. Progent can provide Level 3 support to assist you to take care of issues with NetApp SAN storage environments quickly and affordably based on best practices.

What services are available from Progent to support Windows Server 2003?
Progent can assist your company with administering, maintaining and repairing information technology environments built around Windows 2003 Server, and can help with your move to Windows Server 2012 R2 from earlier releases of Microsoft Windows Servers or from Multi-OS environments. Progent's migration support services include needs assessment, deployment, integration, validation, education, and online technical support. If you are considering creating a hybrid network model that combines on-premises systems with public cloud services like those offered by Microsoft Azure, Progent can provide Windows Server 2016 hybrid cloud integration.

Who founded Progent?
Progent's founder and chief technologist, Les Kent, was the architect for a Windows network application that earned Microsoft's “Best Application of the Year Award.” Mr. Kent is a 25-year computer industry veteran and has been responsible for the design and deployment of hundreds of innovative information technology solutions based on Microsoft and Cisco technologies. Mr. Kent started Progent in order to address the needs of small businesses who can't justify the high cost of maintaining a large IT group but who still require information networks with world-class dependability, security, and responsiveness.

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If your small business is in the Tri-Valley area and you are looking for computer assistance, IT outsourcing, or high-level services from a Microsoft or Cisco certified engineer, call 925-621-2400 or visit Contact Progent.

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