More Questions and Answers
How does Progent document the support services provided to my business?
Progent's detailed IT service reporting system provides complete records for all delivered services. Every Progent consulting expert has full available all the details of billed services delivered by any Progent consultant to every client. This history of problems and solutions, plus false alarms and missteps, is organized as a readily accessible and searchable in-house information repository that enables Progent's network support experts to share their knowledge across the company so that the overall efficiency of Progent's support increases continually.
Can Progent help my business migrate from Windows 2000 Server?
Progent can show you how to create, rationalize and deploy a plan to migrate to Microsoft Windows Server 2003 from Microsoft Windows 2000 Server. For small businesses and mid-sized businesses in the San Francisco Bay Area, Progent's Microsoft-certified experts can provide system support and IT consulting services for the entire family of Microsoft .NET Enterprise Servers, Windows Server 2003, and Microsoft line-of-business applications. Progent's upgrade, configuration, update, management, and specialized software programming services include planning and network design, installation and deployment.
What are the benefits of the IT outsourcing packages from Progent?
By making sure that the appropriate vendor service contracts are current and that your business network has secure high-performance remote access, Progent's IT outsourcing packages allow for rapid resolution of hardware failures plus timely and economical technical support via remote monitoring and repair. Progent can save you money by assisting you to create rules-based scripts that let MOM perform complex repair procedures which would otherwise necessitate the on-site intervention of technical personnel. When you require in-person troubleshooting expertise from Progent's certified professionals, you will receive hourly rate reductions and priority attention.
How does Progent support the Microsoft Solutions Framework (MSF) process model?
While managing IT projects for enterprise customers, Progent uses a structured technique based on defined milestones in order to meet economic, timing, and engineering goals while minimizing business disruption. Progent's methodology takes advantage of industry project management standards derived from the best practices described in the
Microsoft Solutions Framework (MSF) and includes requirements definition, design and architecture proposals, testing, required adjustments, and expert integration. All phases are documented to create a detailed list of technical services delivered and to assist in ongoing system maintenance.
Can Progent help me integrate my Mac workstations with Exchange-based email?
Progent's Apple and Microsoft certified support experts can help you set up Microsoft Entourage and Microsoft Exchange Server so your Mac users can collaborate with colleagues who use Microsoft Outlook. With
Microsoft Entourage 2004 for Mac, you can send and receive email, search your Exchange global address list (GAL), exchange addresses, synchronize your calendar and invite people to meetings with your Exchange account.
Does Progent publish datasheets on specific IT outsourcing packages?
Progent has produced IT Outsourcing fact sheets for three support bundles intended for small and medium sized organizations.
Progent’s Small Business IT Outsourcing Package offers affordable IT management, network consulting, technical support and Help Desk services for San Francisco Bay Area businesses with 10-50 network users.
To read a printer-friendly PDF version of this document and discover how outsourcing can cut costs and enhance productivity,
click:
Small Business IT Outsourcing Package Datasheet (166 Kb PDF file).
Progent's Network Monitoring Packages provide continuous network monitoring and technical support for
San Francisco Bay Area organizations with 50-250 computer users.
To view a printable PDF version of this fact sheet and learn the ways outsourcing can cut costs and improve productivity,
click:
Network Monitoring Packages Datasheet (69 Kb PDF file).
Does Progent offer consulting help for server clustering with Windows 2003 Server?
Progent offers Windows 2003 Server clustered server consulting to help your company design clustered server configurations that can potentially provide 100% availability, even for routine maintenance functions. This non-stop capability is feasible because any server in a cluster can be taken down for servicing without impacting users. Clustering also enables support personnel to install vital security enhancements during normal working hours without affecting user productivity.
How can Progent make 24x7 support affordable for a small business?
Even if your information technology budget is small, Progent offers low-cost IT service bundles that will give your IT network the robustness, security and speed your business needs. Progent's 24x7 Network Support Services include the capability of some of the Bay Area's most knowledgeable Microsoft-certified and Cisco-certified IT consultants, the latest network management technology, and inexpensive support programs to keep your line-of-business network applications and servers performing smoothly.
Is Progent able to implement fault-tolerant Internet connections?
Progent's Internet access consultants and Cisco CCIE-certified consulting professionals can show you how to apply cutting-edge connectivity technology to implement cost-effective non-stop Internet connections.
More Questions and Answers
If your small business is in the Tri-Valley
area
and you are in need of computer support, information technology outsourcing, or professional services from a certified Progent consultant:
Call 925-621-2400 or send email to information@progent.com
