More Questions and Answers
What are the advantages to my business of Progent's network monitoring outsourcing?
Microsoft Operations Manager (MOM) increases the stability of mission-critical applications by proactively identifying and helping to fix trouble spots before they can crash a network. Microsoft Operations Manager can optimize system performance by checking user-defined performance thresholds and usage patterns on critical servers, enabling network managers to be more efficient in adding performance-related products and to clean up problem areas before they cause serious system traffic jams. However, setting up Microsoft Operations Manager to take full advantage of this state-of-the-art monitoring software can be tricky. With over four years of background with the NetIQ technology upon which MOM is based, Progent's consulting staff can help you pick the proper MOM components, install and integrate MOM, and create specialized rules, scripts, reports and alerts for your network environment. Progent can also document MOM's server monitoring policies and procedures for your IT staff.
How can Progent help my business maximize the benefits of Microsoft Customer Relations Management (CRM) software?
Progent can set up an effective server and network foundation, including remote and wireless connectivity, to
optimize the impact of Microsoft Dynamics CRM, and Progent's Experts Team can offer your San Francisco Bay Area company with a consulting professional who can help you connect Microsoft CRM with your sales or customer support databases. Progent can provide consulting experts for other sales automation products to keep your company in front of the competition.
We need fault-tolerant interoffice connectivity. Can Progent help?
Progent offers interoffice connectivity consulting to show you how to design and implement fault-tolerant infrastructure for multiple-office connectivity.
What are the key features of Progent's IT outsourcing packages?
Features of Progent's IT outsourcing offerings include network assessment to ensure that your computer system satisfies required levels of security and off-site connectivity, 24x7 system monitoring using MOM to anticipate issues before they impact your business, if required Help Desk Services from Progent's IT experts, security assessment to help preserve your network from intruders and viruses, installation of Service Packs and security patches for servers and applications, discounts on Progent’s off-site and on-site troubleshooting services, and access to Progent’s staff of Microsoft-certified IT consultants and support personnel.
What services are available from Progent for UNIX-Windows integration?
For multi-platform environments that feature UNIX and Windows servers and workstations, Progent's
UNIX-Windows integration, management and troubleshooting services include:
System Infrastructure Configuration and Support
Support for Microsoft Windows Services for UNIX (SFU)
Off-site Server Monitoring and Management
Online Technical Support and Troubleshooting
Hands-on Technical Service Throughout the San Francisco Bay Area
Help Desk Services
Why does Progent recommend upgrading from Microsoft Exchange 2000 or 2003 Server to Exchange Server 2007?
Microsoft Exchange Server 2007 offers improvements in functionality over Exchange 2000 and 2003 Servers in important areas such as business continuity, performance, security, mobility, group computing and manageability. Progent can show you how to upgrade from earlier versions of Exchange to Exchange Server 2007 transparently so that your network is not disrupted. Even for complex multi-server or multi-location upgrades, Progent has the background to complete your project rapidly and affordably. Progent's Microsoft Exchange support, troubleshooting and consulting services include help with the integration of outside vendor utilities that are most closely aligned to your company goals.
What security support does Progent offer for UNIX environments?
If you have a multi-OS business environment that combines UNIX and Windows servers, Progent provides
security consulting by giving you access to a CISSP-certified network expert to help your entire business in a broad selection of security concerns. CISSP Certification denotes expertise with an international standard for data security. ANSI (American National Standards Institute) has awarded the CISSP credential accreditation in the area of data security under ISO/IEC 17024. Progent can provide a CISSP-certified professional to help your organization in a variety security fields such as:
Security Administration Practices
Security Infrastructure and Paradigms
Access Control Solutions and Processes
Applications Development Security
Operations Security
Site Security
Cryptography
Telecommunications, Network and Internet Security
Disaster Recovery Planning
Law, Investigation and Ethics
How does Progent document the support services provided to my business?
Progent's highly evolved network service reporting system provides detailed documentation for all delivered services. Each Progent IT support professional has full access to all the details of IT support delivered by any staff member to every client. This history of problems and fixes, plus false alarms and missteps, is filed as an easily accessible and searchable in-house information repository that allows Progent's IT support experts to share their knowledge company-wide so that the overall effectiveness of Progent's service grows continually.
Can Progent help our business relocate our IT infrastructure?
Progent offers a Microsoft-certified IT expert who can help you plan and manage a seamless computer network relocation to a new site, including data center design and setup, project management, ISP and telecommunications carrier selection and coordination, and coordinated network
upgrades — all with expert support throughout.
Does Progent support building-to-building wireless networking?
Progent can help you plan, select, test, deploy and support secure
building-to-building wireless bridges that integrate smoothly into your business computer system while delivering a level of security that equals or exceeds wireline connections. For an example of Progent's engineering services for building-to-building wireless bridging, refer to the Wireless Integration Case Study.
What network support services are available from Progent on a 24x7 basis?
Progent's 24x7 Network Management Services include:
Proactive, automated server monitoring
fast, expert response to network issues
Cost-effective service escalation when needed
Remote network support to minimize costs and eliminate problems quickly
Help Desk Call Center for professional phone assistance
Specially priced IT support outsourcing packages for small and mid-sized businesses
Does Progent offer wireless solutions?
Progent's experience with wireless data communications includes RIM Blackberry Wireless Handhelds, 802.11x WiFi consulting, high-speed wide area wireless networking, and cellular modem integration. Progent's wireless services gives your small business access to expert support for telecommuting, mobile email, sales force automation, wireless CRM, and ad hoc networking.
Can Progent help my business develop custom eCommerce applications?
Progent's experienced consulting staff can help you set up a secure, reliable e-commerce infrastructure and can provide support develop web sites that are integrated with sales and inventory applications to minimize the expense and strengthen the reliability of on-line business-to-business, business-to-consumer, or buy-side to sell-side commerce. Progent can help you design custom web applications using standard development tools and or customize standard applications so that they accommodate your special business needs.
How can Progent help my Linux developers?
If you are developing UNIX or Linux applications on a network that includes Windows-based servers, desktops and applications, Progent offers IT outsourcing services that keep your system operating smoothly while allowing you to concentrate on your field of professional expertise. By deploying automated server monitoring and offering remote and in-person technical help when you require it, Progent delivers
Linux developer support that offers an affordable way to manage an IT network that features top-level availability, security and speed.
More Questions and Answers
If your small business is in the Sacramento area
and you require computer assistance, information technology outsourcing, or professional services from a Microsoft or Cisco certified consultant:
Call 916-273-1400 or send email to information@progent.com
