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How can Progent help integrate Office 365 Exchange Online with on-premises Exchange?
Microsoft has made a strong effort to enable transparent hybrid ecosystems that integrate Office 365 Exchange Online and local Exchange. This permits you to have some Exchange mailboxes hosted on your on-premises datacenter and other mailboxes hosted by Office 365. Progent's certified Exchange consultants can help you with any phase of designing, integrating and troubleshooting your hybrid Office 365 solution. Progent's Exchange specialists can deliver as-needed expertise to help you through stubborn technical issues and also offer extensive project management outsourcing or co-sourcing to ensure your hybrid Office 365/Exchange solution is successfully completed on schedule and within budget. To find out more about Progent's consulting expertise for integrating Office 365 and on-premises Exchange environments, see Office 365 integration with on-premises Exchange.

How can Progent's consultants help with Microsoft SQL Server?
Progent's certified SQL Server consultants, database software programmers, database administration experts, project management consultants, Cisco-certified network infrastructure architects, disaster recovery/business continuity planning specialists, and certified network security professionals can help your business to support and enhance your SQL Server environment, create or troubleshoot database business applications, assess the likely advantages of moving to SQL Server 2016 or migrating to Microsoft SQL Server 2014 from an older release of SQL Server or from a legacy database platform, set up pilot environments at your datacenter or at Progent's lab, design and carry out a smooth transition to SQL Server, and configure an efficient and safe network infrastructure that helps you realize the full strategic benefit of Microsoft SQL Server.

What are the benefits of Progent's documentation of support services?
Progent produces full and meaningful documentation of all service activity to make sure customers don’t ever feel “captive” to their IT service organization. Progent sends email accounts of support activity immediately after finishing each service task, and also provides a printed copy along with monthly billings. Comprehensive IT support documentation makes it less disruptive for clients to transfer to a different service organization or assume increased support responsibilities in house. Complete support documentation also provides IT managers the visibility needed to evaluate maintenance services and produce better informed IT budgets.

Does Progent offer desktop support services?
Progent offers a wide range of cost-effective services to help you business to deploy, integrate, troubleshoot, and manage workstations and laptops based on Windows, macOS and OS X, or popular editions of Linux. Progent's desktop PC consulting services include Windows 10 planning consulting, Windows 8.1 integration expertise, Microsoft Windows 7 support, MS Office and Office 365 integration and training, and 64-bit processing expertise.

Can Progent help us move our data center to a colocation facility?
There are several hundred world-class Internet Data Centers in the San Francisco Bay Area and major metropolitan areas throughout the United States, and Progent's Internet data center consulting team can enhance your network's redundancy and performance by helping you select a colocation facility that addresses the individual needs of your organization such as geographic proximity, size, communications, budget, and extra additional features and services. Progent’s colocation center support services are designed for businesses with equipment housed at colo hosting sites and requiring timely on-premises help at the colocation site as well as online help from Microsoft and Cisco qualified professionals. Progent provides a variety of collocation center support services including network architecture analysis, Windows and UNIX server integration and maintenance, troubleshooting for server and communications infrastructure, design and installation of high availability configurations, architecting and deploying layered security structures, firewall configuration and troubleshooting, configuring load balancing environments, and planning fault tolerant server and storage clustering configurations.

Can Progent help us integrate Office 365 applications and cloud hosting services?
Office 365 is Microsoft's expanding suite of client productivity programs and cloud services offered on a monthly or annual subscription basis. Office 365 apps and cloud-based services are offered in an array of subscription plans targeted at customers ranging from individuals and home offices to global enterprises. Progent can provide quick and affordable online access to consultants with expertise in Microsoft, Mac, Apple iOS, and Google Android platforms. Progent can assist you to evaluate the wealth of subscription plans available with Office 365 and integrate your network with Office 365 so you realize top business value. Progent's Office 365 integration consultants offer expertise with cross-platform networks that incorporate Windows, macOS, and Linux operating systems. Progent can also help your business to build and manage hybrid networks that transparently integrate on-premises and cloud-based resources.

How Can Progent help our company support or upgrade Exchange 2013?
Exchange 2013 includes significant enhancements to the capabilities of Microsoft Exchange 2010 and introduces powerful new features as well as a revamped architecture. These improvements favorably impact key IT areas including ease of administration, availability, compliance, operational costs, collaboration, extensibility, performance, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange 2013 consulting professionals can provide remote or onsite expertise to help you manage, optimize and troubleshoot your Exchange 2013 environment. Progent can also provide Exchange 2016 migration expertise and Office 365 Exchange Online consulting to help you move to a more up to date version of Exchange Server in an on-premises, cloud-based, or hybrid deployment.

What security support does Progent offer for Linux/UNIX environments?
If you run a multi-OS business environment with Linux/UNIX and Windows technology, Progent can offer Linux and Windows security consulting by providing a CISSP-certified network expert to assist your whole business in a broad range of security concerns. CISSP Certification denotes expertise with a worldwide standard for network security. ANSI (American National Standards Institute) has awarded the CISSP credential accreditation in the area of data security under ISO/IEC 17024. Progent can provide a CISSP-certified professional to help your business in a broad range of security areas such as:

  • Security Management Procedures
  • Security Infrastructure and Models
  • Access Control Systems and Processes
  • Software Development Security
  • Operations Security
  • Physical Security
  • Data Encryption
  • Telecommunications, LAN and Internet Security
  • Business Continuity Planning
  • Law and Ethics

    Can Progent help integrate Linux/UNIX and Windows environments?
    Progent can help you configure Microsoft Windows Services for UNIX (SFU) to provide compatibility between Windows and UNIX networks. Windows Services for UNIX offers interoperability between Windows Server 2003 and various implementations of UNIX including Solaris 7 and 8, HP-UX 11i, AIX 5L 5.2, and Red Hat Linux 8.0. Microsoft SFU allows you to share Windows folders over NFS and improved authentication in native Windows Server Active Directory environments. SFU's Interix component includes a full set of UNIX utilities and shells, support for a single rooted file system, and a SDK for migrating applications.

    Does Progent offer network monitoring support?
    Progent offers a selection of Network Support Bundles based on the proactive problem solving capabilities of Operations Manager, a cutting-edge network management software solution that monitors the reliability, performance and security of your information system and identifies anomalies before they can bring down your network. To provide additional understanding about the performance and stability of your system environment, Progent can help you integrate and operate leading network monitoring software powered by Linux.

    How can Progent help my Linux developers?
    If you are creating UNIX applications on a network that includes Windows-based servers, desktops and software, Progent offers IT outsourcing and support services that keep your system fully operational while reliving you to focus on your area of highest value expertise. By using sophisticated network monitoring and providing remote and optional on-site help as needed, Progent provides Linux and UNIX developer support that provides a cost effective way to maintain an IT network that features reliability, protection and performance.

    How can Progent help us protect ourselves against Ransomware?
    The ProSight Ransomware Preparedness Report is an affordable service centered on a phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your company's preparedness to stop or recover quickly after a ransomware incident. Progent will work with you directly to gather information about your existing AV defense and backup/recovery platform, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow best practices to deploy a cost-effective security and backup environment that aligns with your company's needs. For additional information, refer to Progent's ProSight Ransomware Preparedness Report Service.

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    If your small business is in the Sacramento area and you are in need of technical support, information technology outsourcing, or high-level services from a certified Progent consultant, call 916-273-1400 or visit Contact Progent.

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