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Can Progent help my business develop custom eCommerce applications?
Progent's IT consultants can help you to create web applications that are integrated with sales and inventory programs to minimize the expense and strengthen the reliability of on-line business. Progent can show you how to implement a secure, robust e-commerce environment and design purpose-built web applications based on standard development tools and or customize standard applications so that they support your specific business needs. Progent can provide online services from experienced Microsoft SQL Server programmers and Oracle programmers and DBAs, and MySQL experts to help you to carry out mission-critical application development.

Does Progent offer desktop support services?
Progent offers a wide array of cost-effective consulting and support services to help your company to install, integrate, troubleshoot, and manage desktop PCs and laptops powered by Windows, Mac OS X Lion, or various editions of Linux. Progent's desktop PC consulting services include Windows 10 planning assistance, Microsoft Windows 8.1 technical support, Microsoft Windows 7 maintenance, MS Office integration and training, and 64-bit operating system upgrades.

Can Progent help my business migrate from Windows Server 2000 or Windows Server 2003?
Progent can help you design, rationalize and execute a project to to Windows Server 2012 R2 from a Microsoft Windows Server 2003 or Windows 2000 Server environment. Progent's Microsoft Gold consultants can also provide economical online consulting and engineering help so you can manage Windows Server 2012 deployments. Progent can assist you to assess the business advantage of migrating from earlier versions of Microsoft Windows Server and can adhere to industry best practices to support an efficient transition to Windows Server 2012 R2.

What services are available from Progent for Microsoft Office Word and Office 365 Word?
Progent's Office Word and Office 365 Word consultants offer a wide selection of economical remote consulting services to help you to manage and troubleshoot your current Microsoft Office Word solution or assist you to upgrade to a current version of Microsoft Office Word. Support available from Progent's Word experts include VBA software development, isolating and fixing compatibility issues between different versions of Office Word, interfacing Office Word with other Microsoft Office applications like Excel and Microsoft Outlook or with third-party platforms and add-ons,infrastructure optimization for dependable. reliable cloud connectivity, security and compliance consulting, and smart phone synchronization, and remote Microsoft Office Word and Office 365 Word training customized for your special requirements.

Does Progent offer support for video conferencing and immersive telepresence?
Progent can provide the services of a certified video conferencing and telepresence consultant with expertise integrating products from the leading telepresence providers such as Cisco/TANDBERG, Polycom, LifeSize and Radvision and can help your company to plan, configure, upgrade, or maintain a video conferencing solution that protects your investment and optimizes the business value of your IT network. Progent can also provide the services of network infrastructure engineers able to help businesses of any size to create and troubleshoot a communications network that provides the speed, reliability, protection, and expandability you need to support your video conferencing/telepresence solution.

We want to develop a long-term IT strategy but we don't have a Chief Information Officer. Can Progent help?
If your business doesn't currently have a senior IT strategist, Progent's part-time Chief Information Officer service can provide the help of a veteran information executive on a temporary basis to assist with high-level tasks like growth strategies, rationalizing technology spending, developing ROI models, workflow optimization, contract review, information security, cash flow projections, automating data center administration, Help Desk support, patch control, network monitoring, and disaster recovery preparedness.

How can Progent help my business with a complex Active Directory deployment?
Progent's Active Directory consulting services include certified help in architecting, integrating and troubleshooting complex Active Directory (AD) installations. Progent's Microsoft-certified technical team members have extensive background in diagnosing complex Active Directory challenges such as replication bugs, multi-domain partition configurations, corrupted Active Directory objects, clean-up of residual beta software configuration objects in live AD environments, and fixing of failed installations of AD and AD-integrated applications. In addition, Progent is skilled in using advanced Active Directory utilities such as ADSIEDIT and NETDIAG. Progent can also recommend deployment techniques that address key areas including Active Directory naming standards, hierarchical model, IT administration model, utilization and structure of group policy objects, as well as protection and auditing specifications. Progent can also evaluate the impacts of server and service implementations on capability and performance.

Can Progent help set up secure and fault-tolerant email?
Progent can give small and mid-size businesses affordable access to a network professional with expertise in Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 DAG design, Exchange 2010 design, Windows Server 2016 Credential Guard and Storage Replica solutions, Windows Server 2012 R2 Live Migration support services, Windows Server 2008 failover clustering support, and Data Protection Manager configuration to help you create a high-availability email solution that supports onsite users, branch offices, telecommuters, and mobile workers. Progent's Email Guard is a spam and virus filtering service that intercepts spam and email-based attacks and features cloud-based disaster recovery via spooling. Progent's CISA and CISM-certified network security professionals can assist your company to develop infrastructure, policies, and operational processes that optimize messaging protection.

Can Progent help me build a secure Wi-Fi network that covers all my facilities?
Progent’s Wireless Site Survey makes it easy to plan and implement a Wi-Fi wireless LAN customized for your facilities, offering you a wireless solution that delivers the coverage, performance, capacity, Quality of Service, data protection, and hand-off ability your business needs. Progent's Wireless Site Survey services are offered either as an economical online service or as a more detailed onsite service. Progent’s onsite survey features physical walkthroughs, spectrum and security audits of your existing wireless network, analysis of your site's floor plans, testing for RF contention, RF propagation modeling, identification of optimum locations for client-requested WAPs including Aironet indoor and outdoor APs, Cisco Meraki access points and Apple AirPort devices, and a detailed document defining the new WLAN.

Does Progent offer consulting support for Cisco's Meraki cloud-managed Wi-Fi access points?
Progent's Meraki Wi-Fi AP experts offer online and onsite support to help organizations of all sizes to design, deploy, manage, upgrade or debug Wi-Fi networks that utilize Cisco Meraki APs. Progent can help your business to set up and support Meraki-based wireless networks for environments that range from a telecommuter's home or a branch office all the way to a large campus or a nationwide enterprise. Progent can also help you to integrate additional Cisco products including Catalyst, Nexus and Meraki switches, routers and ASA firewalls to build a cohesive ecosystem that delivers the same access, performance, security compliance, manageability and uptime for wired and Wi-Fi users irrespective of their location or computing device. (Refer to Meraki switches consulting and troubleshooting services.)

What is Managed Network Monitoring and how can it help my business?
Managed Network Monitoring is a type of co-sourcing that permits your internal IT staff to benefit from the server monitoring activities of an outside IT support firm. If your operation has a small internal information technology group, Progent's Managed Network Monitoring co-sourcing program is an affordable way to increase system availability, performance and security.

Key components of Progent's Managed Network Monitoring Package include:

  • Progent performs a requirements assessment and configures Operations Manager
  • Progent sets up a remote Operations Manager server to monitor your network
  • Progent provides Help Desk Call Center support services, coordinated with System Center Operations Manager
  • Progent remotely monitors, analyzes, and/or resolves network trouble spots
  • Progent performs ongoing service management including application of service packs and security patches
  • Network Appliances must be under vendor's on-site warranty service

    Who founded Progent?
    Progent's founder and head of engineering, Les Kent, was the architect for a Windows network application that earned Microsoft's “Best Application of the Year Award.” Mr. Kent is a 25-year computer industry veteran and has managed the design and implementation of hundreds of innovative business solutions based on Microsoft technologies. Mr. Kent started Progent in order to meet the needs of small businesses who can't justify the expense of supporting a large IT group but who still require information networks with enterprise-class reliability, security, and performance.

    Can Progent integrate System Center Data Protection Manager to help with disaster recovery?
    Progent's continuation of business consultants can help you make continuation of business strategies, design a high-availability IT foundation, and run realistic test drills. Progent's expert Data Protection Manager consultants can assist your company to deploy a Microsoft Data Protection Manager-based backup and restore solution, thoroughly test your system, educate your IT personnel or regular service providers how to maintain System Center Data Protection Manager, or handle extensive IT outsourcing services including off-site hosting of virtual or physical SCDPM machines in Progent's data center.

    What are the benefits of Progent's documentation of support services?
    The aggregate service reports compiled for your company by Progent helps you avoid becoming overly reliant on a freelance consultant. Progent's detailed documentation of support support enables one Progent consultant to take up where another ended while minimizing time lost becoming up to speed with your IT set up. in-depth service reporting also give your in-house IT organization a greater appreciation of key technical issues concerning your computer system and offer knowledge about ways to predict and fix problems in the future. In this way, Progent's service documentation is a crucial aspect of Progent's policy of knowledge transfer. Another benefit of Progent's service reporting is that your company can more efficiently build up, an in-house IT service team if and when it becomes expedient to do so, or you can move to a different consulting firm if you become displeased with Progent's support.

    More Questions and Answers

    If your small business is in the Sacramento area and you require technical help, information technology outsourcing, or top-level services from a certified Progent consultant, call 916-273-1400 or visit Contact Progent.

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