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What are the advantages of being a Microsoft-Certified Partner?
Because Progent is a Microsoft Gold Certified Partner, each Progent MCSE support expert and computer consultant has access to the technical and educational resources required to provide the best computer help available.
Progent delivers world-class expertise in the architecture, design, implementation and troubleshooting of Microsoft-based information network solutions.
Progent's Microsoft-certified consultants offer Active Directory consulting, Exchange 2007 Server expertise, Microsoft Exchange help, Microsoft .NET Server consulting, plus Windows XP and Vista desktop support, Microsoft Office application development and training, and Great Plains accounting application development.
What web development services are available from Progent?
Web development services available from Progent's Consulting Experts include
web architecture, web project management, .ASP and .NET application development, graphic design, and individual training in web development tools including Microsoft FrontPage. Progent can also provide application consultants who can help you develop and integrate custom eCommerce applications.
What are the benefits of Progent's documentation of support services?
The accumulated service reports created for your small business by Progent keeps you from becoming overly reliant on an individual consultant. Progent's comprehensive reports of delivered services makes it possible for one Progent IT engineer to carry on where another left off while eliminating time spent getting up to speed with your IT set up. Detailed service reporting also give your in-house IT organization a better understanding of important technical issues concerning your network and offer insight about how to predict and resolve problems that lies ahead. For these reasons, Progent's service documentation is a crucial component of Progent's policy of knowledge transfer. Another benefit of Progent's service documentation is that your small business can more efficiently create, an in-house IT service team if and when it becomes expedient to do so, or you can move to a different consulting company if you become dissatisfied with Progent's service.
Can Progent re-design and re-install an existing Active Directory implementation that proved to be inappropriate for our business?
Progent is skilled in delivering help reconfiguring Active Directory to make up for inappropriate initial decisions in deploying this complex technology. Progent can recommend deployment techniques that address key issues such as Active Directory naming standards, hierarchical model, IT management structure, selection and structure of group policy objects, as well as security and auditing definitions. Progent can also analyze the impacts of server and service configurations on capability and speed.
Does Progent provide consulting services for Microsoft Small Business Server 2003?
Progent offers a range of consulting services for Microsoft Small Business Server 2003 such as an economical network support package that lets you outsource all your system management, technical support and help desk requirements to Progent's skilled group of Microsoft-certified consultants and technicians. You get enterprise-class network support without the cost and hassle of supporting a large internal IT group.
What Microsoft eCommerce applications can Progent help customize?
Progent's Experts Team offers in-depth consulting know-how in special application areas, letting you to tailor fast, affordable and comprehensive IT solutions that align with the unique needs of your company. Progent's line-of-business software developers can help you customize Microsoft's major eCommerce-capable applications including:
Microsoft Business Solutions-Microsoft Dynamics AX
Microsoft Business Solutions–Navision Software
Microsoft Business Solutions–Great Plains RMS
Microsoft Business Solutions-Dynamics SL
Does Progent support Microsoft technology exclusively?
Progent's emphasis is Microsoft-based technology, but
Progent has extensive experience in the architecture, installation, and integration of heterogeneous networks
that combine powerful technology from several top hardware and software vendors
that include 3COM, Adaptec, APC, RIM Blackberry Wireless, Checkpoint, Citrix, Cisco, Computer Associates, D-Link, HP/Compaq,
Dell Computers, IBM, Intel, Lucent, Linksys, Maxtor, Netgear, Netopia, Network Associates, Nortel, Quantum,
SMC Networks, Symantec, Trend Micro, VERITAS, and WatchGuard.
Can Progent help with web development?
If you want to improve your business Web site, develop in-house Webs for applications such as human resources or employee education, build a powerful Web impact for a new business, or develop powerful, data-driven Web solution, Progent can provide talented and knowledgeable Web architects and developers. Progent's experts can also help you build and support a secure, robust server and telecom environment featuring remote and mobile access, to back up your Web applications.
How can Progent help me deploy Entourage to enable collaboration between Mac users and Windows users?
Progent's Microsoft-certified IT professionals and Macintosh experts can help you integrate your Mac systems to your Exchange Server through Progent's experienced
Entourage consulting services. Progent will ensure that your Exchange Server is properly configured and that WebDAV, LDAP and Outlook Web Access are efficiently enabled. Progent can also provide a complete range of Exchange consulting services including configuration, support, security, remote connections, performance optimization, plus spam detection and virus prevention. Progent also offers specialized one-on-one Entourage management seminars.
Does Progent offer security consulting for UNIX environments?
If you have a multi-platform network that supports UNIX/Linux and Microsoft servers and desktops, Progent can
improve system security by offering a CISSP-certified expert to help your whole organization in a wide array of security categories such as security management practices, security structure and models, access control solutions and processes, and disaster recovery planning.
What is Progent's methodology for enterprise IT projects?
For enterprise IT projects, Progent's methodology utilizes industry project management standards derived from
the best practices identified by the Microsoft Solutions Framework (MSF).
Highlights of Progent's MSF methodology for large information technology projects are:
The Envisioning Phase: Needs Definition
The Planning Phase: Design and Architecture Proposals
The Developing Phase: Testing
The Stabilizing Phase: Design Tweaking
The Deploying Phase: Integration
For details about the phases of MSF methodology, refer to
Microsoft Solutions Framework consulting.
Does Progent offer support for migrating from Microsoft Exchange 5.5 Server to Exchange Server 2007?
Progent's Microsoft Exchange migration support services can help you plan and implement an effective in-place upgrade project that eliminates business disruption, minimizes future support demands, and renders your Exchange Server easy to administer.
What services are available from Progent to support Windows Server 2003?
The sophistication and integration demands of Microsoft Windows Server 2003 demands an IT engineer with real-world background and extensive knowledge about designing and building cohesive end-to-end business technology solutions. The experience of Progent's Microsoft-certified staff members, with an average of more than 10 years of familiarity with Microsoft technology, guarantees success in identifying the edition and configuration of Microsoft Windows Server that fits most closely with your business goals.
Why should a small business outsource IT support?
Whether it means designing network infrastructure, establishing or outsourcing a Help Desk, deploying a new messaging system, or building an web-based eCommerce system,
outsourcing your network support services can contain expenses and minimize uncertainties, allowing network service expenses to grow in a more linear and gradual way than is possible by building up a big, all-purpose in-house IT staff.
More Questions and Answers
If your small business is in the Sacramento area
and you are looking for computer help, IT outsourcing, or advanced expertise from a Microsoft or Cisco certified engineer:
Call 916-273-1400 or send email to information@progent.com
