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What services are available from Progent for Microsoft Office Word and Office 365 Word?
Progent's certified Office Word and Office 365 Word consultants offer a broad selection of affordable remote support services to assist you to manage and troubleshoot your current Microsoft Word environment or assist you to move to a current release of Microsoft Office Word. Support offered by Progent's Word experts include VBA software development, identifying and resolving compatibility problems between various releases of Word, integrating Office Word with other Office applications like Excel and Outlook or with third-party data sources and add-ons,network optimization for dependable. reliable cloud connectivity, security consulting, and smart phone and tablet synchronization, and online Microsoft Office Word training classes tailored for individuals or groups.

Does Progent have a defined methodology for best practices in solving IT problems?
Progentís team of Microsoft and Cisco-certified engineers have extensive information technology industry backgrounds, on the front lines of business network support, executing a wide variety of technical tasks for a broad selection of clients. Each Progent expert brings a proven set of personal methodologies from this broad industry experience, and these are further improved by the corporate-wide best practices education that Progent instills in its consulting staff. For larger projects, Progent experts use the Microsoft Solutions Framework (MSF) structure for task management which breaks projects down into well defined and manageable phases that decrease the risk of a project getting out of control.

What is Managed Network Monitoring and how can it help my business?
Managed Network Monitoring is a form of co-sourcing that enables your in-house IT organization to take advantage of the system monitoring services of an outside consulting firm. If your operation has a small internal information technology organization, Progent's Managed Network Monitoring outsourcing offering is an affordable way to increase system reliability, throughput and security.

Key components of Progent's Managed Network Monitoring Package include:

  • Progent performs a needs assessment and installs Operations Manager
  • Progent sets up an off-site System Center Operations Manager server to track your network
  • Progent provides Help Desk Call Center support services, coordinated with Operations Manager
  • Progent remotely monitors, analyzes, and/or fixes network trouble spots
  • Progent provides ongoing IT maintenance including installation of service packs and security updates
  • Network Appliances must be covered by manufacturer's on-premises warranty program

    How can Progent help my Linux developers?
    If you are creating UNIX software on a network that includes Microsoft-based servers, desktops and applications, Progent offers IT outsourcing and support services that keep your network fully operational while freeing you to focus on your area of highest value expertise. By using automated network monitoring and providing remote and optional onsite support as needed, Progent provides Linux developer support that provides a cost effective way to maintain an IT network that features high availability, tight security and performance.

    What Microsoft financial reporting applications can Progent help customize?
    Progent's Experts Team provides in-depth consulting knowledge in crucial application areas, allowing you to tailor responsive, low-cost and effective business solutions that align with the unique needs of your company. Progent's software application developers can help you to customize Microsoft's major eCommerce-capable offerings such as:

  • Microsoft Dynamics AX ERP Software (formerly Microsoft Axapta)
  • Microsoft Dynamics GP Accounting Software (formerly Microsoft Great Plains)
  • Microsoft Dynamics NAV Business Management Software (formerly Navision)
  • Microsoft Dynamics SL Accounting Software (formerly Microsoft Solomon)
  • Microsoft Dynamics RMS

    How can Progent help local governments and school districts with IT management?
    Progent has a long background delivering a broad range of remote IT support and emergency repair services to local governments and schools throughout the U.S. Progent is one of the pioneers in delivering expert remote network support and has delivered network solutions to organizations in every state. Progent's online network support for local governments eliminates travel costs and resolves issues more quickly than on-premises service calls.

    Does Progent offer network monitoring support?
    Progent provides a variety of Network Support Packages built around the advanced problem solving capabilities of Microsoft System Center Operations Manager, a cutting-edge server management software solution that monitors the reliability, performance and security of your IT network and identifies anomalies before they can disrupt your network. To give you more insight about the performance and robustness of your system environment, Progent can help you integrate and manage popular network monitoring software powered by the Linux OS.

    Can Progent help my business migrate from Windows Server 2000 or Windows Server 2003?
    Progent can help you create, justify and carry out a project to to Windows Server 2012 R2 or later from a Microsoft Windows Server 2003 or Microsoft Windows 2000 Server environment. Progent's Microsoft-certified consultants can also deliver affordable online consulting and engineering help so your company can maintain 2012 installations. Progent can assist you to assess the business advantage of upgrading from earlier versions of Windows Server and can follow industry best practices to ensure a smooth transition to 2012 R2 or later. If you are planning on building a hybrid network model that integrates on-premises systems with cloud-based services like those offered by Microsoft Azure, Progent offers Windows Server 2016 hybrid integration

    Can Progent help me upgrade my Wi-Fi network with Cisco's Aironet 802.11ac access points?
    Progent's Cisco-certified consultants can provide Cisco Aironet wireless access point configuration support and Cisco wireless controller expertise so you can benefit from the IEEE 802.11ac Wave 2 WiFi specification to triple the speed for your Wi-Fi LAN while increasing the coverage.

    Does Progent offer consulting support for Altaro VM Backup software?
    Altaro VM Backup offers small organizations a dependable and budget-friendly solution for backing up and recovering Hyper-V and VMware-powered VMs. Altaro VM Backup can be used for local, remote, distributed, and cloud-hosted architectures and also enables cost-effective backup to Azure Block Blob storage. Headline capabilities include industry-leading Augmented Inline Deduplication to cut backup storage requirements, Continuous Data Protection (CDP) with backup spacing as short as five minutes for minimizing your Recovery Point Objective, military-grade encryption, granular recovery capability for specific files and emails, extensive support for Windows Server Cluster Shared Volumes and for VMware vCenter for handling large-scale deployments, and support for Microsoft VSS technology to back up online virtual machines without downtime. Progent is a certified Altaro partner and offers a broad array of services to help you to design, install, manage and troubleshoot a backup and disaster recovery solution based on Altaro VM Backup software. For more information, visit Altaro VM Backup Consulting Services.

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    If your small business is in the Sacramento area and you are in need of technical help, information technology outsourcing, or top-level services from a certified Progent engineer, call 916-273-1400 or visit Contact Progent.

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