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How can Progent help us take full advantage of Microsoft Project Server?
Progent's certified Microsoft Project Server experts offer advanced online and on-premises support services for Project Server and for Microsoft platforms that integrate in conjunction with Project Server. Consulting services provided by Progent include Project Professional and Project Web App set up, SharePoint Server 2013 planning and configuration, SQL Server 2016 integration, SQL Server 2014 support, MS Exchange 2016 Server planning and deployment, Exchange 2013 consulting, Excel 2016 and Office 365 Excel application support, plus PowerPoint and Visio webinar training. Progent can provide Cisco-certified CCIE consultants to assist your company to enhance your infrastructure to support local, branch, home-based, and mobile workers so that they can utilize Microsoft Project Server 2010 to collaborate securely and efficiently. Progent's security engineers can help you to adopt and enforce security workflows that protect important business information without interfering with productive information exchange.

Can Progent help us keep our Cisco IOS software up to date?
If you incorporates Cisco appliances, you may be running an old version of IOS, the operating system powering virtually all Cisco router and current Cisco switches. Cisco often provides updates to IOS to correct bugs, plug security weaknesses, or add functionality. Unfortunately, upgrading Cisco IOS and other Cisco control software can be tricky, depending upon your Cisco appliance and your system environment. For example, there may be limitations of local RAM that might cause a new software release to execute incorrectly. Progent's Cisco CCIE-certified network engineers can provide a wide array of services related to updating Cisco IOS software or other Cisco software platform such as IOS EX, CallManager or Unified Communications Manager (CUCM). Progent's consultants can perform audits of your router software, propose sensible upgrades, prepare Cisco appliances, copy software images, activate and test your Cisco software, tune performance, troubleshoot issues, and train your network support staff how to take advantage of any significant new functions.

Does Progent support Microsoft Internet Information Services (IIS) for web hosting and development?
Internet Information Services (IIS), Which is included with Windows Server and Windows desktop, is a sophisticated server role for web site hosting and application development. The new releases offer improved security, dependability, expandability, and troubleshooting while delivering significant improvements in automated management. Many popular extensions to IIS have been built into newer releases including the rules-based Request Filter Module (previously called URL Scan), which is able to prevent dangerous HTTP requests from being processed by hosted web software. Progent's Internet Information Services experts can help you to deploy IIS as well as the recent extensions to IIS Manager such as the GUI for managing FastCGI applications.

Does Progent Offer MySQL Application Programming and DBA Services?
Progent's MySQL application developers, database architects, and DBAs offer cost-effective remote DBA or application programming services and can help businesses of any size to configure and support MySQL in a robust IT infrastructure that offers advanced speed, scalability, and security. Progent also has proven skill helping companies migrate applications from Oracle to MySQL.

What security support does Progent offer for Linux/UNIX environments?
If you operate a mixed-platform business environment that combines Linux/UNIX and Windows technology, Progent offers Linux and Windows security consulting by providing a CISSP-certified IT consultant to help your entire enterprise in a broad range of security areas. CISSP Certification denotes expertise with a global standard for data security. ANSI (American National Standards Institute) has awarded the CISSP credential accreditation in the field of data security under ISO/IEC 17024. Progent can give you access to a CISSP-certified expert to help your business in a broad range of security fields such as:

  • Security Administration Procedures
  • Security Architecture and Models
  • Access Control Solutions and Processes
  • Applications Development Security
  • Process Security
  • Site Security
  • Cryptography
  • Telecommunications, LAN and WAN Security
  • Business Continuity Planning
  • Law and Ethics

    Can Progent help us move our data center to a colocation facility?
    There are several hundred enterprise-class colocation centers in the San Francisco Bay Area and major cities across the U.S., and Progent's colocation support group can improve your systemís reliability and performance by helping you choose a colocation facility that addresses the particular requirements of your organization including geographic location, size, communications, budget, and value-added features and services. Progentís data center support services are designed for companies with equipment housed at colo hosting sites and requiring on-demand on-site help at the collocation site as well as remote help from Microsoft and Cisco certified experts. Progent offers a selection of co-location center consulting services including network topology evaluation, Windows and UNIX server integration and maintenance, troubleshooting for server and communications infrastructure, design and deployment of high availability configurations, architecting and deploying layered security structures, firewall configuration and support, configuring load balancing solutions, and planning high-availability server clustering configurations.

    What online services are available for maintaining Cisco routers?
    Some of the typical remote Cisco router support services available from Progent are setting up domain name, DHCP, routing tables, logging, and user accounts; configuring iBGP, aggregate routing, static or BGP to EIGRP redistribution, and static route injection into OSPF; fixing policy based routing to MPLS, routing maps, and BGP peering arrangements; upgrading router's IOS image; configuring and testing router failover; resolving VPN issues; creating a network diagram and documenting router setup; plus policy and business recovery planning.

    Does Progent support Lync Server 2013?
    Lync Server 2013, now called Skype for Business, enables organizations of any size to build a manageable and protected communications environment that permits the modern BYOD computing model with IM, real-time presence, audio/video and web meetings with application sharing, as well as IP and PSTN calling enabled for a broad range of desktop and mobile clients. Progent's certified Lync Server 2013 experts can help your company to assess the advantages of Lync 2013, design an in-house, cloud-based (via Lync Online) or hybrid topology appropriate for your present and future plans, deploy Lync Server 2013 so as to speed up your return on investment, and deliver live online and on-premises training to your management staff and end users. Progent has in-depth expertise in critical pieces of a Lync 2013 solution including Windows Server, SQL Server and Exchange, and Progent can help you to integrate Lync Server 2013 with popular Office and Office 365 applications including Outlook, Excel and PowerPoint.

    Can Progent help us integrate our environment with Microsoft Azure Service?
    Progent's Azure integration consultants can assist you with every stage of Azure cloud integration including requirements analysis, prerequisites evaluation, system architecture, pre-production testing, deployment, centralized management, performance tuning, license management, disaster recovery strategies, security planning, and regulatory compliance validation. Progent can assist your IT staff to set up and debug firewalls and VPN connections so that your users can safely connect to Azure services, and Progent's Microsoft-certified consultants can help you integrate key Microsoft platforms to run in Azure including Microsoft Windows Server, Exchange Server, SQL and Skype for Business. Progent can also help you to create a hybrid environment that transparently integrates physical datacenters with Azure-based resources.

    Does Progent offer support for Microsoft SQL Server 2012?
    Progent can provide the support of certified SQL Server 2012 engineers as well as seasoned software developers, database administrators, project managers, network infrastructure architects, disaster recovery specialists, and security consultants to help your business to maintain your SQL Server 2012 solution and configure an efficient and safe network infrastructure that helps you maximize the strategic benefit of Microsoft SQL Server 2012. Progent can also assist you to upgrade to Microsoft SQL Server 2016 or move to Microsoft SQL Server 2014 from SQL Server 2012.

    We want to develop a long-term IT strategy but we don't have a Chief Information Officer. Can Progent help?
    Progent can supply companies with an IT management expert who can act as a temporary or part-time CIO. This experienced IT executive can provide long-term direction to assist your company to deploy sensible IT products to enhance business operations so they match more closely with your business goals. Your company can develop and implement a well conceived IT plan without absorbing the cost of a full-time Chief Information Officer. Key services Progent's temporary Chief Information Officer can perform include growth strategies, establishing technology budgets, creating and tracking models for Return on Investment, analyzing business processes, reviewing contracts with vendors, establishing security standards, monitoring service level agreements, automating data center administration, software revision control, network asset documentation management, and business continuity planning.

    How Can Progent help us integrate NetApp's MetroCluster zero-data-loss disaster recovery platform?
    NetApp MetroCluster is a disaster recovery software suite that uses array-based storage clustering along with replication to provide fast, zero RPO disaster recovery (DR) between datacenters that are as far as 185 miles (300km) away from one another. Progent offers access to a certified NetApp MetroCluster expert who can help your business to plan, configure, administer, upgrade, test and troubleshoot a disaster recovery solution based on NetApp MetroCluster. Progent can help you to select a topology for your MetroCluster deployment that aligns with your technical requirements and budget. Progent can make sure you follow leading practices for configuring your MetroCluster environment by providing help with tasks such as assigning disk pools, arranging aggregate and plexes layout, setting up volumes, setting up NetApp Snapshot, provisioning Cisco and Brocade switches, implementing a tiebreaker mechanism, setting up a TCP/IP configuration replication network between your storage clusters, and verifying your disaster recovery system to prove compliance with industry standards and government mandates.

    What is Progent's response time for providing online technical support?
    Progent's Technical Response Center (TRC) is dedicated to delivering the highest level of remote network support services possible for both emergency and standard issues. For emergency issues that affect many workers, crucial people, or a line-of-business program, the Technical Response Center is set up to respond in one hour or less. For standard issues, the TRC will within two hours. Under any circumstance, your ticket will be created promptly and correctly, You will be sent an acknowledgement from the ticketing system, and the TRC will get in touch with you on every resolved issue to make sure you are satisfied with the results and willing to close out the trouble ticket. Learn more concerning Progent's TRC Customer Commitment.

    What are the key features of Progent's IT outsourcing packages?
    Features of Progent's IT outsourcing packages include network evaluation to make sure that your network satisfies professional levels of security and remote access, round-the-clock system monitoring using MOM to anticipate problems before they disrupt your productivity, optional Help Desk Support from Progent's technical experts, security audit to help preserve your system from hackers and virus attacks, application of Service Packs and security patches for servers and applications, discounts on Progentís off-site and in-person troubleshooting services, and the expertise of Progentís team of Microsoft-certified IT consultants and support technicians.

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    If your small business is in the Sacramento area and you are in need of technical help, IT outsourcing, or high-level expertise from a Progent consultant, call 916-273-1400 or visit Contact Progent.

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