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Does Progent offer network monitoring support?
Progent offers a variety of Network Support Packages built around the advanced problem solving abilities of System Center Operations Manager, a cutting-edge server management software solution that monitors the availability, performance and protection of your IT system and detects anomalies before they can disrupt your network. To provide additional understanding about the performance and stability of your system environment, Progent can help you deploy and manage leading network monitoring tools based on the Linux operating system.

How can Progent help integrate Office 365 Exchange Online with on-premises Exchange?
Microsoft has made a strong effort to enable seamless hybrid networks that combine Office 365 Exchange Online and on-premises Exchange. This permits you to have certain mailboxes located on your on-premises datacenter and other mailboxes hosted by Office 365. Progent's certified Exchange consultants can assist your organization with any facet of planning, integrating and troubleshooting your hybrid Office 365 solution. Progent's Exchange consultants can provide as-needed expertise to help you through stubborn technical issues and also can provide comprehensive project management outsourcing to make sure your hybrid Office 365/Exchange initiative is carried out on schedule and within budget. To learn more about Progent's online consulting expertise for hybrid Office 365 and on-premises Exchange systems, visit Office 365 integration solutions with on-premises Exchange.

How can Progent help businesses create wireless solutions?
Progent's wireless technology consultants have broad backgrounds in the implementation and support of wireless networking technology and can assist you to plan, deploy, administer and repair wireless solutions that are compliant, resilient, scalable, simple to manage and operate, able to support your critical workloads, and seamlessly incorporated into hybrid cloud environments. Online and onsite Consulting services offered by Progent span a variety of wireless technologies such as smartphone management, Wi-Fi network design and deployment, wireless site surveys, Cisco wireless IP phone configuration and troubleshooting, and building-to-building wireless integration.

Can Progent help with Citrix XenServer virtualization technology?
Progent's Citrix certified XenServer virtualization consultants can assist your company to understand the business advantages of XenServer as well as additional Citrix products, and can help your IT organization to plan, test, implement, troubleshoot, and maintain a Citrix XenServer installation. Progent can also assess your existing Citrix technology deployment and show you how to enhance consolidation, responsiveness, security and compliance, uptime, and disaster recovery.

Can Progent help configure and integrate Cisco wireless VoIP phones?
Integration of Cisco's wireless VoIP phones typically demands that you configure and fine tune numerous components of your Wi-Fi environment including wireless access points, routers, wireless LAN controllers, and management software. Progent's wireless VoIP phone configuration and troubleshooting experts offer remote and on-premises assistance to help your organization build and maintain a Cisco wireless VoIP phone deployment by providing services that can range from troubleshooting the configuration of a wireless VoIP phone or access point to providing comprehensive project management outsourcing or co-sourcing services for modernizing the wireless infrastructure of an entire campus.

How can Progent's consultants help with Microsoft SQL Server?
Progent's SQL Server experts, database software developers, database administrators, project management consultants, Cisco network infrastructure architects, disaster recovery planning specialists, and IT security professionals can assist your business to support and enhance your SQL Server solution, build or troubleshoot database applications, evaluate the likely business benefits of upgrading SQL Server 2016 or migrating to Microsoft SQL Server 2014 from an earlier version of SQL Server or from a legacy RDBMS platform, install pilot environments at your datacenter or at Progent's lab, design and carry out an efficient migration to SQL Server, and define an efficient and safe network infrastructure that helps you realize the full strategic benefit of SQL Server.

Can Progent help me with System Center 2012 R2 Virtual Machine Manager?
Progent's System Center 2012 Virtual Machine Manager consultants can assist businesses of any size to adhere to best practices to configure System Center 2012 Virtual Machine Manager hosts and host groups, fabric, storage systems, and library resources; plan, deploy, and administer private clouds, virtual machines, and VMM services in SCVMM 2012; and combine SCVMM 2012 with SCOM 2012 for enterprise-class monitoring. Progent can help you to upgrade from a legacy release of System Center Virtual Machine Manager or from a third-party management platform, and Progent can show you how you to enhance and troubleshoot your existing SCVMM ecosystem to make sure you realize maximum return on investment. Progent also offers Virtual Machine Manager 2016 migration expertise to assist your organization to plan and carry out an efficient upgrade from Virtual Machine Manager 2012 to Virtual Machine Manager 2016 in order to benefit from stronger assurance features, more affordable VMM storage options, and other improvements.

Can Progent help us create a hybrid cloud solution based on Windows Server 2016
Progent's Microsoft Gold-certified IT consultants can provide Windows Server 2016 migration consulting services to help businesses of all sizes to plan and carry out a smooth move to Windows Server 2016 and Windows Hyper-V 2016 using a local, cloud, or hybrid architecture. Progent can assist your company to assess the benefits of Windows Server 2016 for your environment and can help you with any aspect of designing, deploying, administering or debugging your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can help you to benefit from the many new disaster recovery and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines, Credential Guard, JIT Privileged Access Management, Virtual Machine load balancing, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain clusters.

How can Progent help my business with a complex Active Directory deployment?
Progent's Active Directory support services include certified help in designing, configuring and troubleshooting complex Active Directory (AD) installations. Progent's Microsoft-certified staff have in-depth background in troubleshooting difficult Active Directory issues like replication problems, multi-domain partition configurations, corrupted AD objects, clean-up of residual beta software configuration objects in live Active Directory environments, and fixing of failed installations of AD and AD-dependent applications. In addition, Progent is skilled in applying “expert-only” AD tools including NTDSUTIL and NETDIAG. Progent can also suggest configuration strategies that address important issues such as AD naming standards, hierarchical model, IT management model, selection and structure of group policy objects, plus protection and monitoring specifications. Progent can also anticipate the impacts of server and service configurations on capability and speed.

Can Progent help me integrate my Mac workstations with Exchange-based email?
Progent's Mac specialists and Microsoft-certified experts can show you how to set up Microsoft Outlook:Mac or Entourage:Mac and Microsoft Exchange Server so your Mac users are able to collaborate with teammates who use Outlook. With Microsoft Exchange and Outlook 2011 or Entourage for Mac, Exchange and Mac systems can collaborate, enabling Mac users to receive and send email, examine the GAL, copy addresses, sync up calendars, and invite people to meetings via your Microsoft Exchange account. Progent's Outlook Mac and Entourage:Mac specialists can verify that your Microsoft Server is properly configured and that WebDAV and Outlook Web App are working. Progent also offers specialized online training for Outlook for Mac and Microsoft Entourage:Mac.

Does Progent support Cisco's legacy firewalls as well as next-generation ASA firewalls with Firepower Services?
The new ASA 5500-X Family of firewalls with Firepower Services deliver substantially more value than Cisco's legacy PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX 500 firewalls for all new installations. Progent's Cisco-certified CCIE network experts can help you to manage your current PIX or Cisco ASA 5500 security appliances and migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent's consultants offer online and onsite support for ASA 5500-X firewalls with Firepower Services and can assist your organization to plan, deploy, optimize, administer and debug firewall solutions based around Cisco ASA 5500-X firewalls with Firepower Services.

How can Progent help us set up a private cloud?
Progent's Private Cloud Hosting support offers advanced virtualization platforms, a world-class datacenter facility, and the support expertise of Progent's Microsoft Gold qualified engineering team to give small companies a comprehensive network outsourcing solution that enhances network availability and protection, reduces management hassle, and lowers expenses. With Progent's Private Cloud Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Since the system is virtualized, it can be transported immediately to a new physical environment without lengthy and chancy reinstallation and configuration. With Private Cloud hosting, you are not held hostage to a single hosting provider.

How can Progent help my business integrate Windows Hyper-V server virtualization software?
Progent's certified Windows Server 2016 experts and Windows Server 2012 R2 support experts can help you evaluate the potential advantages of Hyper-V-powered virtualization for your company, perform pilot installations to validate Hyper-V's compatibility with your production software, evaluate your network and server infrastructure for smooth operation with virtualization solutions, assist you in moving to Microsoft Windows Server 2016 or Windows Server 2012 R2 and configuring Hyper-V, train your network management personnel to monitor and administer Hyper-V, provide expert consulting support for improving the protection of your virtual machines, design and test disaster recovery procedures that optimize network uptime, and deliver continuing consulting and technical support including affordable online troubleshooting and comprehensive Help Desk outsourcing.

How Can Progent help us integrate NetApp's MetroCluster zero-data-loss disaster recovery platform?
NetApp MetroCluster is a disaster recovery platform that uses failover storage clustering along with continual replication to provide rapid, zero RPO disaster recovery (DR) between sites located as far as 185 miles apart. Progent offers the skills of a certified NetApp MetroCluster expert who can help your business to design, configure, administer, upgrade, test and troubleshoot a disaster recovery system built around NetApp MetroCluster. Progent can help you to select a topology for your MetroCluster environment that aligns with your technical needs and budget. Progent can ensure you adhere to leading practices for installing your MetroCluster environment by delivering help with tasks such as assigning disk pools, arranging plexes layout, provisioning FlexVol volumes, setting up Data ONTAP configuration replication service, provisioning Cisco and Brocade switches, implementing a tiebreaker mechanism, setting up a TCP/IP configuration replication network between your storage clusters, and testing your MetroCluster disaster recovery system to show adherence with industry standards and government requirements.



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If your small business is in the Sacramento area and you need technical assistance, IT outsourcing, or high-level services from a Microsoft or Cisco certified engineer, call 916-273-1400 or visit Contact Progent.
















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