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How can Progent help improve the fault tolerance of my network?
Progent's design services for zero-downtime IT systems provide Microsoft and Cisco-certified consulting experts who will show you how to build a robust computing environment that includes essential technologies and processes for mission critical applications. Progent’s information technology experts can help your company to implement a network architecture with features that include fault tolerant Internet access, system load balancing, zero-downtime data centers, multi-site backup and restore, high-availability interoffice connections, and fault tolerant multi-location systems. Progent can also provide workplace recovery preparedness experts to help you design, validate, and document a disaster recovery process based on best practices.

Can Progent help implement virtual desktops with Windows Server 2016?
Microsoft's virtual desktop solutions lower the effort needed for IT managers to deploy applications so that they are standardized across an entire user base, provide the power to control rights to critical information, and allow quick installation of additional or upgraded desktops. With Windows Server 2016, the Terminal Services tool has been enhanced and renamed Remote Desktop Services or RDS. Microsoft's new VDI infrastructure that powers Remote Desktop Services streamlines client access, improves responsiveness, tightens security, centralizes administration, and offers a nearly transparent user environment. Progent's Windows Server 2016 consultants can help your company to evaluate the business advantages of Microsoft's virtual desktop technologies, set up test and production environments, improve your network architecture to accommodate virtual clients effectively, assess and resolve security issues, and educate your network managers to utilize best practices to gain a fast ROI from desktop virtualization.

How can we outsource our network management to Progent?
Progent provides a family of low-cost, fixed-price services intended to enable small and mid-size businesses to benefit from the same cutting-edge technology deployed by some of the industry's leading enterprises. The ProSight suite of network monitoring and management services covers all critical facets of information technology including email protection, threat defense based on machine leaning, update management, cloud-based backup/recovery, network infrastructure health monitoring, private cloud hosting, and IT asset documentation management. To download Progent's white paper on the benefits of ProSight managed services for small and mid-size businesses, click:10 Benefits of ProSight Managed IT Services.

What are the benefits of Progent's documentation of support services?
Progent produces complete and meaningful documentation of all service activity to make sure clients don’t ever feel like a hostage to their support provider. Progent sends e-mail accounts of services shortly after finishing each service interaction, and also encloses a printed copy along with monthly billings. Comprehensive IT support reporting makes it easier for customers to transfer to a different service provider or take on increased support duties in house. Complete support documentation also give management the information required to determine the value of maintenance services and develop more realistic IT expense projections.

Can Progent assist my business to migrate to 64-bit computing?
Progent’s 64-bit migration support specialists can help your organization to update your servers and desktop PCs affordably from 32 bits to 64 bits. Progent can assist you to understand the costs and benefits of moving to 64-bit processing, design a cost-effective migration process that reduces business interruptions, and provide responsive online support to assist you to configure 64-bit software and application software on your existing hardware. Progent's Microsoft-qualified network engineers can help you to integrate the 64-bit editions of Microsoft platforms such as Microsoft Windows Server 2008, SQL Server, Microsoft Windows 7, and Excel 2010.

Can Progent help us integrate our environment with Microsoft Azure Service?
Progent's Microsoft Azure cloud planning and integration experts can help you with every stage of Azure cloud integration such as requirements analysis, readiness assessment, system architecture, pre-production testing, implementation, automated management, performance tuning, software license management, disaster recovery strategies, security planning, and compliance validation. Progent can help your IT staff to set up and debug firewall appliances and VPN connections so your clients can safely connect to Azure services, and Progent's Microsoft-certified consultants can help you set up critical Microsoft technologies to work in Azure including Windows Server, Exchange Server, SQL Server and Skype for Business. Progent can also help you to set up a hybrid ecosystem that transparently combines on-premises datacenters with Azure-based services.

How Can Progent help our company support or upgrade Exchange 2013?
Microsoft Exchange 2013 includes significant enhancements to the functionality of Microsoft Exchange Server 2010 and introduces important new features as well as a revamped structure. These improvements affect key IT areas like ease of administration, availability, security and compliance, cost of ownership, collaboration, expandability, throughput, cross-version interoperability, and the user experience. Progent's certified Exchange Server 2013 consultants can deliver remote or on-premises expertise to assist your organization to manage, optimize and debug your Exchange 2013 environment. Progent also offers Exchange 2016 migration expertise and Office 365 Exchange Online consulting to help you move to a more current version of Exchange Server in a local, cloud-hosted, or hybrid deployment model.

Can Progent help my business customize applications based on Microsoft Dynamics GP (Great Plains)?
The open design of Microsoft Dynamics GP makes it affordable to create customized Microsoft Dynamics GP applications that provide all of the core functionality of proven Microsoft Dynamics GP solutions but also address the particular requirements of your company. With the utilization of the Modifier with MS Visual Basic, software engineers are able to work with the most widely used programming environment in the software industry to adapt Microsoft Great Plains data views, add or modify business logic, produce custom forms and reports, or extend integration with Microsoft Office software. Progent's experience with Microsoft .NET support, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 programming and troubleshooting, and programming experience with VBasic, XML, and other developer environments allows clients to design specialized mission-critical programs and eCommerce solutions that work seamlessly with Microsoft Dynamics GP.

How can Progent help us configure and manage Wi-Fi networks based on Ubiquiti UniFi Wi-Fi access points?
Ubiquiti's UniFi line of Wi-Fi infrastructure devices includes a wide selection of Wave 2 802.11ax Wi-Fi access points (APs), security gateways, and switches. UniFi devices installed on multiple sites with any number of APs can be remotely configured and administered using Ubiquiti's free UniFi Controller software, which centralizes and streamlines deployment, discovery, management, tuning, troubleshooting, monitoring, and reporting. Progent can provide the expertise of seasoned wireless professionals who can help your organization to assess the benefits of Ubiquiti’s UniFi technology for your business and assist you to design, deploy, manage, and maintain your UniFi ecosystem. To learn more, see Ubiquiti UniFi Wi-Fi APs consulting and WLAN integration services.

Can Progent help my company migrate to Windows 10?
Progent's Windows 10 planning experts can help businesses of any size to assess Windows 10 or to migrate to Windows 10 from an earlier version of Windows. Remote and onsite evaluation and upgrade support for Windows 10 available from Progent's consultants include Return on Investment analysis, project supervision, application compatibility testing, pilot systems, Hyper-V virtualization strategies, Cloud and hybrid solutions, mobile management, teleworker access, security and compliance, streamlined provisioning and administration, infrastructure design, Wi-Fi support, business continuity planning, custom training for IT support personnel and end users, and ongoing Call Center support services.