Onsite Service Available in Sacramento, Elk Grove, Parkway, South Sacramento, Florin
More Questions and Answers
What are the benefits of the IT outsourcing packages from Progent?
By ensuring that the proper vendor support contracts are in place and that your IT system has secure high-performance remote connectivity, Progent's IT outsourcing packages prepare for fast solutions to hardware failures as well as timely and affordable technical support via remote monitoring and repair. Progent can lower your costs by helping you create rules-based scripts that permit MOM perform complex fixes which would otherwise require the manual intervention of technical experts. When you require on-site troubleshooting expertise from Progent's certified professionals, you will receive hourly rate reductions and priority response.
What network support services are available from Progent on a 24x7 basis?
Progent's 24x7 Network Support Services include:
Proactive, automatic network monitoring
Timely, professional response to problems
Cost-effective service escalation when necessary
Remote network support to cut costs and resolve problems quickly
Help Desk Call Center for expert phone help
Economically priced IT support outsourcing packages for small and mid-sized businesses
How does Progent document the support services provided to my business?
Progent's comprehensive IT service reporting system offers complete records for all client support. Every Progent consultant has complete access to all the records of IT support performed by any Progent consultant to every client. This record of problems and fixes, as well as false alarms and wrong turns, is filed as a readily accessible and searchable internal database that allows Progent's network consultants to share their experiences across the company so that the net effectiveness of Progent's support increases continually.
Can Progent help my business migrate to Windows Server 2003?
Progent can help you with planning, deploying, managing and repairing complex IT solutions based on Microsoft Windows Server, and can assist your upgrade from earlier Windows Servers or from mix-platform networks. Progent's migration, configuration, upgrade management, and application development
services include planning and system design, set up and deployment.
Can Progent help integrate UNIX and Windows environments?
Progent can help you configure Microsoft Windows Services for UNIX (SFU) to provide coexistence between Windows and UNIX networks. Windows Services for UNIX provides interoperability between Microsoft Windows Server and different implementations of UNIX including Solaris 7 and 8, HP-UX 11i, AIX 5L 5.2, and Red Hat Linux 8.0. Microsoft SFU permits you to share Windows folders over NFS and the latest authentication in native Windows Server Active Directory environments. SFU's Interix subsystem includes a comprehensive set of UNIX utilities and shells, support for a single rooted file system, and a software development kit for migrating applications.
How can I find out more about the cost benefits of IT Outsourcing for small businesses?
Progent has created an IT outsourcing white paper that describes the benefits a small organization can achieve by outsourcing network consulting and other information technology services. To a printable Adobe Acrobat version of this white paper and find out the ways outsourcing can lower expenses and enhance productivity, click:
Small Business IT Outsourcing White Paper (140 Kb PDF file).
What Microsoft eCommerce applications can Progent help customize?
Progent's Experts Team offers in-depth consulting expertise in crucial application areas, letting you to tailor fast, low-cost and comprehensive IT solutions that align with the unique needs of your company. Progent's software application developers can help you customize Microsoft's major eCommerce-capable offerings including:
Microsoft Business Solutions-Axapta Software
Microsoft Business Solutions–Microsoft Dynamics NAV
Microsoft Business Solutions–Great Plains RMS
Microsoft Business Solutions-Microsoft Dynamics SL
How can Progent improve the effectiveness of my in-house IT staff?
Progent's certified professionals offer individualized training on complicated, key IT topics for which your organization feels the need for full-time expertise. Progent's knowledge transfer services to your internal IT organization makes smart business sense in subjects such as Active Directory, MS Exchange Server, Internet Security and Acceleration Server or Cisco-powered network infrastructure and VoIP technology.
How can Progent enhance my network security?
Progent's security services include a comprehensive
security audit, disaster recovery, virus
protection and deletion, spam filtering, firewall technology, ISP
relationships, backup strategy definition, and planning for secure
commerce. Progent's engineers offer ISA Server 2004 consulting to help your enterprise implement technology that builds on Windows 2003 security and Active Directory for policy-based security,
acceleration and management. Progent offers CISSP Security Consulting Services to help your enterprise improve security in many areas including security management practices, security architecture and models, access control systems and methodology, applications development security, operations security, physical security, cryptography , telecommunications, network and Internet security, and business continuity planning.
How can Progent help large enterprises?
Progent's technical staff can help large enterprises plan, execute and support major rollouts of core Microsoft technology including Active Directory, Microsoft Exchange 2007 Server, SMS Server and SQL Server. Progent has helped some of the world's largest companies successfully integrate
crucial business network solutions based on Microsoft technology and can deliver local consulting expertise to nationwide businesses with branch offices in Northern California or in major cities in the United States.
Can Progent help design a fault-tolerant load balancing solution?
Progent's server load balancing support services cover a wide array of load balancing technologies such as server balancing, business software balancing, and network infrastructure routing.
Does Progent support Microsoft Operations Manager (MOM) software?
Progent has extensive experience both offering
Microsoft
Operations Manager (MOM) support and utilizing this state-of-the-art server monitoring solution.
Progent offers Bay Area small and mid-sized businesses two basic outsourcing service packages based on Microsoft Operations Manager (MOM):
To download a single-page printable datasheet about Progent's two outsourcing service programs for medium size businesses, click:
Network Monitoring Packages 69 Kb PDF file).
More Questions and Answers
If your small business is in the Sacramento area
and you are in need of technical help, IT outsourcing, or high-level services from a Microsoft or Cisco certified expert:
Call 916-273-1400 or send email to information@progent.com
