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What are the advantages to my business of Progent's network monitoring services?
Microsoft System Center Operations Manager improves the availability of mission-critical programs by proactively detecting and helping to resolve trouble spots before they can bring down a server. Operations Manager can optimize system performance by examining selected performance thresholds and usage profiles on key servers, enabling IT support staff to be more proactive in adding performance-related products and to eradicate problem areas before they bring about serious network traffic jams. However, configuring System Center Operations Manager to take complete advantage of this complex monitoring solution can be a challenge. With more five years of experience with the NetIQ technology upon which MOM is based, Progent's consulting staff can help you pick appropriate System Center Operations Manager components, deploy and configure Operations Manager, and create custom rules, scripts, reports and alerts for your network environment. Progent can also document Operation Manager's server monitoring rules and procedures for your IT staff.

Can Progent help me with System Center 2012 R2 Virtual Machine Manager?
Progent's System Center 2012 Virtual Machine Manager consulting experts can help businesses of all sizes to follow best practices to configure SCVMM 2012 hosts, fabric, storage, and library resources; plan, implement, and administer private clouds, VMs, and VMM services in SCVMM 2012; and combine SCVMM with System Center 2012 Operations Manager for enterprise-class monitoring and reporting. Progent can assist your business to move from an older edition of System Center Virtual Machine Manager or from a third-party virtualization management system, and Progent can help you to enhance and troubleshoot your current SCVMM ecosystem to make sure you realize the highest possible return on investment.

Can Progent provide advanced consulting support for Cisco Catalyst, Nexus and Meraki switches?
Progent's Cisco-certified CCIE network technology consultants can provide world-class online and on-premises support and troubleshooting for Cisco's Catalyst, Nexus and Meraki series of fixed and modular switches for environments that run the gamut from small or midsize businesses and campus networks to enterprise data centers and service providers. Progent can show you how to implement Cisco's continually evolving switching solutions to realize the performance, scale, availability, virtualization support, data protection and manageability needed by your business. To learn about Progent's consulting and support services for Cisco's extensive portfolio of Catalyst switches, refer to Catalyst switch consulting and troubleshooting services. For details about Progent's support for Cisco's Nexus Series of switches, see Nexus switch consulting and troubleshooting services. To find out about Progent's support services for Cisco Meraki switches, go to Meraki switches configuration and management.

What is Managed Network Monitoring and how can it help my business?
Managed Network Monitoring is a class of co-sourcing that permits your in-house IT organization to take advantage of the server monitoring activities of an outside consulting group. If your company has a small internal IT organization, Progent's Managed Network Monitoring co-sourcing offering is an affordable way to optimize network uptime, throughput and security.

Key components of Progent's Managed Network Monitoring Package include:

  • Progent performs a requirements evaluation and installs Microsoft Operations Manager
  • Progent sets up a remote System Center Operations Manager server to monitor your IT system
  • Progent provides Contact Center support, coordinated with Operations Manager
  • Progent remotely monitors, diagnoses, and/or fixes network trouble spots
  • Progent performs ongoing network maintenance including installation of service packs and security updates
  • Hardware must be covered by vendor's on-premises warranty program

    What services are available from Progent to support Windows Server 2003?
    Progent can assist your company with administering, supporting and repairing IT environments built around Windows Server 2003, and can help with your move to Windows Server 2012 R2 from older releases of Windows Servers or from mix-platform networks. Progent's migration support services include design, deployment, integration, validation, education, and remote troubleshooting.

    How can Progent help my company upgrade to Windows 8.1?
    Progent's certified Windows 8.1 migration engineers can help your company to evaluate Microsoft Windows 8.1 to verify application and driver compatibility and to check its performance and stability running with your applications. Progent can also show you how to estimate the potential business value of moving to Windows 8.1. If Microsoft Windows 8.1 fits your business strategy, Progent can assist your IT organization to plan and implement a smooth upgrade to Microsoft Windows 8.1 from a your current release of Windows. Progent's consultants can also provide Windows 10 planning and migration assistance.

    Can Progent help us move our data center to a colocation facility?
    There are several hundred enterprise-grade colocation centers in the San Francisco Bay Area and major metropolitan areas across the United States, and Progent's colocation center support group can enhance your network's redundancy and performance by helping you choose a colo site that meets the individual needs of your enterprise such as geographic proximity, space, connectivity, affordability, and value-added features and services. Progentís data center IT services are intended for businesses with hardware housed at co-location hosting facilities and in need of on-demand on-site assistance at the colocation site as well as online help from Microsoft and Cisco certified experts. Progent offers a variety of collocation center consulting services including network topology analysis, Windows and Linux server installation and support, tech support for server and communications infrastructure, development and deployment of zero-downtime systems, architecting and implementing layered security defenses, firewall configuration and troubleshooting, designing load balancing solutions, and creating fault tolerant server and storage clustering configurations.

    Why does Progent recommend upgrading from Exchange 2000 or 2003 Server to Exchange Server 2016?
    Microsoft Exchange Server 2016 offers important enhancements over older versions of Exchange through innovations including native capability for high-availability mailbox server clusters called Database Availability Groups or DAGs the ability to use commodity disk storage to cut the expense of big inboxes, a feature-rich web client that works with all popular browsers, sophisticated voice mail capability featuring voice-to-text translation, and a wealth of utilities for enhancing data protection and compliance. Microsoft calculates that if carefully deployed, up-to-date releases of Microsoft Exchange can reduce email expenses by as much as 80%. Because Microsoft has terminated support for Microsoft Exchange Server 2003, organizations have another incentive to ask Progent's Exchange 2016 engineers about upgrading to the newest version of Exchange.

    Does Progent offer help with specific Apple Mac applications?
    Progent's Apple Macintosh consultants can nurture the creative side of Macintosh networks by providing professional services and training in imaging, audio, and multi-media. Progent's consultants can provide Apple Mac application software education for creative tools such as Photoshop, Illustrator, QuarkXPress, Adobe After Effects, Apple Logic, and Digidesign Pro Tools. Progent can also assist you with specific tasks such as scanning or digitizing sound or video or setting up an audio/video post-production facility.

    What are the benefits of Progent's documentation of support services?
    The aggregate service reports compiled for your organization by Progent helps you avoid becoming dependent on a single consultant. Progent's detailed records of billed services makes it possible for one Progent IT engineer to take up where another left off while eliminating time spent becoming up to speed with your network environment. in-depth service documentation also offer your internal IT organization a greater understanding of key technical issues concerning your computer system and provide insight about how to anticipate and fix network trouble that lies ahead. In this way, Progent's service documentation is an important aspect of Progent's policy of knowledge transfer. Another advantage of Progent's service documentation is that your company can more efficiently create, an in-house IT support staff if and when it becomes necessary to do so, or you can migrate to another consulting group if you become dissatisfied with Progent's service.

    How can Progent help my business get the most benefit from Microsoft System Center Operations Manager?
    Installing System Center Operations Manager can be complex. With over a decade of background with System Center Operations Manager and its core technology, Progent's IT consulting experts can assist to you choose appropriate Microsoft Operations Manager components, set up and deploy Operations Manager, and write specialized rules, scripts, reports and alerts for your business. Progent can also write a description of Operations Manager's server monitoring policies.

    You can outsource SCOM problem mitigation to Progent's Microsoft-certified experts. With years of information system support experience, these service professionals can also act quickly to the monitoring information generated by System Center Operations Manager to keep mission-critical servers running smoothly. By analyzing trend reports and reacting appropriately to alarms, Progent can eliminate emerging problems before they result in downtime or solve critical problems as soon as they occur. In most cases, Progent can solve network trouble remotely, saving time and money. For serious problems that demand on-premises support, Progent can immediately send a field technician to the location of any small business in the Bay Area and to most zips in the U.S.

    Can Progent help me integrate my Mac workstations with Exchange-based email?
    Progent's Mac specialists and Microsoft-certified consultants can show you how to install Microsoft Outlook:Mac 2011 or Entourage:Mac and Microsoft Exchange Server so your Mac users are able to work closely with teammates who use Microsoft Outlook. With Microsoft Exchange and Outlook 2011 or Entourage for Mac, Exchange and Mac OX X software can collaborate, allowing Mac users to get and transmit messages, examine the GAL, copy addresses, sync up calendars, and invite fellow workers to meetings with your Microsoft Exchange account. Progent's Outlook Mac and Entourage experts can verify that your Exchange Server is appropriately set up and that WebDAV and Outlook Web App are enabled. Progent also offers specialized online education for Microsoft Outlook Mac and Microsoft Entourage.

    Can Progent help us keep our Cisco IOS software up to date?
    If you includes Cisco Systems routers, you could be running an outdated version of Cisco IOS, the control software used in almost all Cisco router as well as current switches from Cisco. Cisco frequently provides upgrades to IOS in order to correct bugs, shore up security weaknesses, or add functionality. Unfortunately, updating Cisco IOS and other Cisco control software can be a challenge, depending on your Cisco equipment and your system environment. For example, there could be limited internal RAM that could cause a new OS release to operate improperly. Progent's Cisco CCIE network engineers offer a broad selection of services associated with updating Cisco IOS or any other Cisco OS such as CatOS or CallManager. Progent's consultants can run audits of your Cisco software, recommend appropriate updates, provision Cisco appliances, copy images, configure and test your Cisco software, tune throughput, resolve issues, and teach your network support staff how to utilize all significant new functions.

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    If your small business is in the Sacramento area and you are looking for technical help, information technology outsourcing, or advanced expertise from a certified Progent professional, call 916-273-1400 or visit Contact Progent.

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