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Can Progent help me replace my old voice mail system with Exchange 2010?
Enhancements in Exchange Server 2010 for software-driven voice messaging include speech-to-text conversion for quickly scanning your voice mail rather than listening to each call, automatic attendants to greet callers and assist them to navigate your voice messaging system, rules-based call answering processes to forward or filter incoming calls depending on Caller ID or contact information, and text messaging notifications concerning unanswered voice calls or messages. Progent's Exchange 2010 consultants can assist you to evaluate the strategic benefits and technical risks of replacing your current voice mail solution with a telephony environment based on Exchange Server 2010, plan and install Microsoft Exchange Server 2010 with integrated voice mail functionality, and deliver continuing online technical support and maintenance services to accelerate your payback for implementing Exchange Server 2010's voice messaging technology.

Can Progent help integrate Linux/UNIX and Windows environments?
Progent can show you how to configure Microsoft Windows Services for UNIX (SFU) to provide compatibility between Windows and UNIX networks. Windows Services for UNIX provides interoperability between Microsoft Windows Server and various implementations of UNIX including Solaris 7 and 8, HP-UX 11i, AIX 5L 5.2, and Red Hat Linux 8.0. Microsoft SFU permits you to share Windows folders over NFS and improved authentication in native Windows Server 2003 Active Directory environments. SFU's Interix subsystem includes a full set of UNIX tools and shells, support for a single rooted file system, and a SDK for porting programs.

What are the benefits of Progent's documentation of support services?
The accumulated service reports created for your company by Progent helps you avoid becoming overly reliant on a single consultant. Progent's detailed documentation of billed services makes it possible for one Progent IT engineer to carry on where another left off while eliminating time spent becoming up to speed with your network set up. in-depth service documentation also give your in-house IT organization a greater appreciation of important technical problem areas involving your network and offer knowledge about how to anticipate and fix network trouble that lies ahead. In this way, Progent's service documentation is a crucial aspect of Progent's practice of knowledge transfer. Another benefit of Progent's service reporting is that your company can more efficiently create, an internal IT support staff if and when it becomes economical to do so, or you can migrate to another consulting company if you become unhappy with Progent's service.

Does Progent Offer Business Continuity Planning Services?
Progent offers high-level online consulting for business continuity planning, testing, and education to help you to respond to possible catastrophes, minimize service disruption for your vital IT operations, eliminate lost information, and comply with examiners' letters and business obligations. Progent's business continuity experts can team with your management and IT support group to provide risk evaluation, define interdependencies, specify the resources required to run your business, determine crucial IT functions and specify acceptable restoration times, qualify colocation centers, configure secure remote access capability for crucial employees, implement notification systems and define responsibilities for personnel, document a comprehensive recovery and test plan, and provide training for key people to execute your agreed upon plan. Progent's Windows Server 2016 disaster recovery/business continuity consultants can assist you to plan and deploy a cost-effective disaster recovery solution for multi-site or hybrid cloud environments utilizing failover cluster technology field-tested in Microsoft's massive Azure public cloud.

How can Progent's consultants help with Microsoft SQL Server?
Progent's SQL Server consultants, database application developers, database administrators, project management consultants, Cisco CCIE-certified network infrastructure architects, disaster recovery/business continuity specialists, and network security professionals can help you to support and expand your SQL Server environment, build or update database software, assess the likely business benefits of moving to Microsoft SQL Server 2016 or migrating to SQL Server 2014 from an earlier release of SQL Server or from a different database system, install test systems at your site or at Progent's lab, plan and carry out an efficient migration to SQL Server, and define a cost-effective and safe IT infrastructure that helps you maximize the strategic benefit of SQL Server.

What services are available from Progent to support Windows Server 2003?
Progent can assist your company with administering, supporting and troubleshooting business network environments based on Windows 2003 Server, and can support your transition to Windows Server 2012 R2 from older releases of Windows Servers or from mix-platform networks. Progent's upgrade services include design, deployment, integration, validation, training, and remote technical support. If you are planning on creating a hybrid network model that integrates local systems with cloud-based services like those available on Microsoft Azure, Progent offers Windows Server 2016 hybrid cloud solutions.

Why does Progent recommend upgrading from Exchange 2000 or 2003 Server to Exchange Server 2016?
Exchange 2016 provides significant improvements compared to older versions of the Exchange platform through innovations including native capability for fault-tolerant mailbox server clusters known as Database Availability Groups or DAGs support for low-cost disk drives to slash the cost of large e-mail inboxes, a feature-rich OWA web client that works with all popular browsers, advanced voice mail handling featuring voice-to-text conversion, and a wealth of utilities for improving security and compliance. Microsoft calculates that if judiciously deployed, up-to-date releases of Exchange Server can reduce messaging costs by 50-80%. Since Microsoft no longer supports Exchange 2003, organizations have an additional incentive to ask Progent's Microsoft Exchange Server 2016 engineers about migrating to the latest release of Microsoft Exchange.

Does Progent offer support for NetApp SAN storage solutions?
Progent can provide enterprise clients remote or onsite NetApp SAN consulting services for NetApp's complete line of SAN storage software and hardware products including Data ONTAP data management, MetroCluster, FlexPod cloud architecture, SnapMirror, SnapVauly continuous D2D backup, Virtual Storage Console (VSC) for VMware vSphere, MultiStore/vFiler for storage partitioning, OnCommand Reporting and Insight analytics, plus NetApp's FAS, AFF, V-Series and N-Series hardware lines. Components of NetApp SAN storage technology supported by Progent include SAN dsign, hybrid-cloud integration, virtualization, migrations, transparent patching, storage management, security and compliance, high availability, and remediation. Progent can provide Level 3 support to assist you to take care of issues with NetApp SAN environments efficiently following leading practices.

What pricing structure does Progent use for support services?
Progent's convenient per-minute engagement model demands no complex contracts, retainers or invisible charges for standard service. Many competitors have minimum charges or other additional expenses that drive up support costs. For remote support from Progent during regular business hours, you pay only for the documented hours devoted to working on your problem. If it only requires fifteen minutes to solve your problem, then you pay only for a quarter of an hour. For scheduled on-premises maintenance work requested more than one day ahead, you are billed only for the time when a Progent consultant is present at your location solving your network. No extra onsite surcharges or travel fees. Only Progent's affordable by-the-minute rate. For emergency same-day on-premises support calls, you may have to pay for our engineer's travel time, but never a higher emergency billing rate.

Does Progent support Lync Server 2013?
Lync Server 2013 allows businesses of all sizes to build a centrally managed and protected communications environment that supports a Bring-Your-Own-Device computing style with IM, real-time presence, audio/video and web conferencing with app sharing, as well as IP-based and PSTN telephony enabled for a wide assortment of desktop and mobile devices. Progent's certified Lync 2013 experts can assist you to assess the business benefits of Lync 2013, create an in-house, cloud-resident (with Microsoft Lync Online) or hybrid topology appropriate for your present and long-term plans, implement Lync Server 2013 so as to speed up your ROI, and deliver custom online and on-premises training to your IT staff and users. Progent offers expertise in key components of a Lync 2013 solution including Windows Server, SQL Server and Exchange Server, and Progent can help your organization to combine Lync Server 2013 with popular Microsoft Office and Office 365 apps such as Outlook, Word and PowerPoint.

What are the key features of Progent's IT outsourcing packages?
Components of Progent's IT outsourcing packages include system evaluation to ensure that your computer system meets professional levels of security and off-site access, 24x7 server monitoring using Microsoft Operations Manager to anticipate issues before they impact your business, optional Help Desk Services from Progent's IT staff, security assessment to help preserve your network from intruders and virus attacks, installation of Service Packs and security updates for servers and applications, discounts on Progentís off-site and on-premises network support services, and the expertise of Progentís staff of Microsoft-certified network architects and support technicians.

Can Progent Help with Oracle Database Administration and Application Development?
Progent can provide fast and affordable online access to an authorized Oracle database administration expert or an Oracle application programmer. Progent offers comprehensive database administration services for any version of Oracle including Oracle 10g and 11g and can also help design, create, enhance, or fix Oracle database applications based on SQL and PL/SQL. Progent also can provide consulting for Streams replication tools and ASM file/volume manager.

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If your small business is in the Sacramento area and you are looking for technical support, information technology outsourcing, or top-level services from a Microsoft or Cisco certified engineer, call 916-273-1400 or visit Contact Progent.

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