California Central Valley
Sacramento Downtown, Elk Grove, Parkway

Progent also provides detailed documentation for all delivered services. These in-depth service reports provide your internal IT staff a convenient and helpful chronicle of key technical issues surrounding your IT system and can provide insight on how to anticipate and solve problems to come.

How can Progent help my Linux developers?
If you are producing UNIX or Linux software on a network that features Windows-based servers, desktops and software, Progent offers IT support services that keep your business network productive while freeing you to focus on your area of professional expertise. By deploying automated system monitoring and providing remote and in-person support when you require it, Progent provides Linux developer support that offers an affordable way to maintain a business network that features top-level availability, security and speed.

Can Progent help set up secure and fault-tolerant email?
Progent offers small and mid-size businesses fast access to a network professional with experience in Microsoft Exchange Server 2010 consulting, Windows Server 2012 live migration consulting, Windows 2008 clustering support, and Data Protection Manager (DPM) deployment to help you build a fault-tolerant email solution that supports local users, remote offices, at-home employees, and road warriors. Progent has partnered with Postini to offer E-Mail Guard, a malware filtering service that intercepts spam and email-borne viruses before they can reach your corporate firewall. Progent's CISSP and GIAC-certified security engineers can help your enterprise to create architectures, security policies, and operational processes that maximize email protection.

Does Progent offer support for Microsoft SQL Server 2012?
Progent can provide the expertise of certified SQL Server 2012 engineers to assist your business to assess the potential benefits of Microsoft SQL Server 2012 for your organization, install pilot environments at your datacenter or at Progent's lab, design and carry out an efficient migration to SQL Server 2012 from previous versions of SQL Server or from legacy RDBMS platforms, and configure an efficient and secure IT infrastructure that lets you maximize the business benefit of SQL Server 2012.

Can Progent integrate System Center Data Protection Manager to help with disaster recovery?
Progent's continuation of business consultants can show you how to create recovery plans, design a high-availability IT foundation, and run useful validation exercises. Progent's certified Data Protection Manager consultants can help you to install a Data Protection Manager-powered recovery system, comprehensively validate your system, train your administrative personnel or regular consultants how to maintain Data Protection Manager, or handle extensive information technology outsourcing services including remote housing of Microsoft Data Protection Manager machines in Progent's data center facility.

What services are available from Progent to support Windows Server 2003?
Progent can help your company with managing, maintaining and repairing business network environments based on Windows 2003 Server, and can support your migration to Microsoft Windows Server 2008 R2 or your move to Windows Server 2012 from earlier releases of Windows Servers or from Multi-OS environments. Progent's upgrade services cover design, deployment, integration, testing, education, and online troubleshooting.

What versions of VMware's virtualization software are supported by Progent?
VMware Virtual Server is a free virtualization product that runs as a conventional application on Linux and Microsoft Windows Servers. VMware Server enables companies to partition a single server into several logical machines and to learn about virtualization with little cost. vSphere Hypervisor (ESXi) is a free downloadable product that runs on bare metal. VMware vSphere Hypervisor is ideal for programmers, departments, and satellite offices who want to streamline application development, evaluate software in ready-to-run virtual environments, run legacy operating systems, save time in server provisioning, and run demanding application programs such as email, SQL, and financials. Progent's expert VMware Virtual Server consultants can assist you with VMware Virtual Server, VMware GSX Server, and VMware VirtualCenter so your business can benefit from VMware server consolidation.

Does Progent offer support for video conferencing and immersive telepresence?
Progent offers the support of an accredited video conferencing and telepresence engineer with an extensive background integrating technology from the major video conferencing/telepresence providers such as Cisco, Polycom, LifeSize and Radvision and can help your company to design, install, upgrade, or troubleshoot a telepresence environment that preserves your investment and maximizes the business value of your information network. Progent also offers the services of infrastructure engineers able to assist businesses of any size to build and maintain a network that provides the performance, dependability, protection, and expandability you need to accommodate your video conferencing/telepresence environment.

Does Progent support Microsoft Lync Server or Office Communications Server?
MS Lync Server, formally called Microsoft Office Communications Server, delivers Instant Messaging and Real Presence as part of an extensible, world-class package offering advanced protection, transparent compatibility with popular Microsoft products, an expandable, industry-standard development platform, and support for regulatory requirements such as HIPAA, SOX, and Gramm-Leach-Bliley. Your organization can benefit from cost savings and improved operational efficiencies, enhanced worker productivity, and stronger IP security with this simple-to-administer, fault-tolerant solution. Effective deployments of MS Lync and Microsoft Office Communications Server require extensive planning and thought prior to installation. Progent's Microsoft-authorized Lync Server 2010 engineers and Office Communications Server professionals can provide the skill needed to realize all the benefits of MS Lync Server or Microsoft Office Communications Server throughout your entire corporation. Progent's consultants can in addition help you to migrate from Live Communications Server 2005 to the current version of Microsoft Office Communications Server or from either of these releases to Lync Server 2010.

Can Progent help integrate and support Cisco VoIP solutions?
Progent can give you access to a CCIE Consultant or Cisco Certified Network Professional to show you how to benefit from Cisco Voice over IP technology. Progent’s IP telephony engineers can analyze your current network and Internet connectivity infrastructure to determine if your environment is adequate to handle Voice over IP products efficiently, assist you to choose and implement Cisco products that make sense for your current needs and future growth strategy, and integrate your Cisco VoIP system with technology from third-party companies. Progent can deliver help with all of Cisco IP Telephony products such as Cisco Unity and Cisco CallManager Express.

Does Progent offer network monitoring support?
Progent offers a variety of Network Support Packages based on the proactive problem solving abilities of Operations Manager, a cutting-edge server management software solution that monitors the availability, performance and security of your IT system and detects anomalies before they can disrupt your network. To give you additional insight about the performance and stability of your system environment, Progent can help you integrate and manage leading network monitoring tools based on the Linux OS.

What are the advantages to my business of Progent's network monitoring services?
System Center Operations Manager increases the stability of mission-critical applications by proactively identifying and helping to resolve trouble spots before they are able to crash a network. System Center Operations Manager can optimize system throughput by checking user-defined performance levels and use patterns on critical servers, allowing IT support staff to be more efficient in adding performance-related resources and to eradicate trouble areas before they cause severe network bottlenecks. However, setting up Operations Manager to take full advantage of this state-of-the-art monitoring software can be a challenge. With over four years of experience with the NetIQ technology upon which MOM is based, Progent's technical staff can help you pick the proper Microsoft System Center Operations Manager features, deploy and configure Operations Manager, and create specialized rules, scripts, reports and alarms for your network environment. Progent can also document Operation Manager's network monitoring policies and procedures for your IT staff.

How can Progent help us take full advantage of Microsoft Project Server?
Progent's Microsoft Project Server experts offer advanced remote and onsite support for Microsoft Project Server 2010 as well as for Microsoft platforms that work closely with Project Server 2010. Consulting services provided by Progent include Microsoft Project Professional integration, SharePoint Server 2010 planning and deployment, Microsoft SQL Server installation, Microsoft Exchange Server 2010 migration, Office Excel 2010 application support, plus Office PowerPoint and Visio webinar training. Progent offers access to Cisco-certified CCIE network engineers to assist you to optimize your environment to accommodate local, branch office, at-home, and mobile workers so they can use Project Server 2010 to work together securely and efficiently. Progent's certified security engineers can assist you to define and enforce security policies that safeguard important project data without disrupting efficient information sharing.

Call 916-273-1400 or send email to information@progent.com