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How can Progent help my company upgrade to Windows 8.1?
Progent's Microsoft certified Windows 8.1 upgrade engineers can help you to assess Microsoft Windows 8.1 to confirm application and driver compatibility and to determine its performance and stability working with your applications. Progent's consultants can also show you how to estimate the potential strategic advantages of adopting Microsoft Windows 8.1. If you decide that Windows 8.1 makes sense for your business strategy, Progent can assist your IT organization to design and carry out a non-disruptive migration to Windows 8.1 from a previous version of Windows. Progent's consultants can also provide Windows 10 planning and migration assistance.

We need fault-tolerant interoffice connectivity. Can Progent help?
Progent offers interoffice access support to help you design and implement high-availability architectures for WAN connectivity. Progentís Cisco-certified Cisco Certified Internetwork Experts can design and deploy fault tolerant Inter-office networks supported by non-stop EIGRP routers or zero-downtime OSPF configurations of Cisco routers. Progent can demonstrate how multi-path connections and automatic fail-over offers affordable non-stop interoffice networking.

How can Progent help integrate Office 365 Exchange Online with on-premises Exchange?
Microsoft supports transparent hybrid networks that combine Office 365 and local Exchange deployments. This permits you to have some mailboxes hosted on your on-premises datacenter or private cloud and other mailboxes resident on Office 365. Progent's certified Exchange consultants can help your organization with any phase of planning, implementing and troubleshooting your hybrid Office 365/Exchange solution. Progent's Exchange consultants can provide as-needed support to help you resolve challenging technical bottlenecks and also can provide extensive project management outsourcing or co-sourcing to make sure your hybrid Office 365/Exchange solution is carried out on time and within budget. For details about Progent's consulting expertise for integrating Office 365 and on-premises Exchange systems, go to Office 365 integration with on-premises Exchange.

How can Progent enhance my network security?
Progent's CISSP and GIAC-certified security engineers can assist you create a company-wide IT security plan that includes technologies as well as processes to protect your information resources. Progent's Microsoft Internet Security and Acceleration (ISA) Server consultants and Microsoft Forefront TMG 2010 engineers can assist you to support Microsoft's legacy firewall platforms. Progent's ASA firewall with Firepower Services engineers can help you to deploy Cisco ASA firewalls for optimum network protection. Progent's security vulnerability scanning service packages provide economical and objective analyses of your current security environment. Progent's Email Guard spam and virus filtering service can stop spam and email-borne viruses before they arrive at your security perimeter.

Why should a small business outsource IT support?
Whether it means planning network infrastructure, establishing or outsourcing a Help Desk, rolling out a new messaging solution, or building an on-line business system, outsourcing your network support services can contain expenses and minimize uncertainties, enabling network support expenses to expand in a more linear and gradual fashion than is possible by building up a big, comprehensive internal IT organization.

Can Progent help me manage and troubleshoot BlackBerry smartphones and BlackBerry Enterprise Server?
Progent can provide the support of BlackBerry-qualified experts who can assist small businesses to plan, administer, and troubleshoot BlackBerry Enterprise Server and BlackBerry smartphones affordably and successfully, eliminating the requirement for an in-house BlackBerry expert and minimizing the expense and hassle of supporting a mobile workgroup. Progent's BlackBerry engineers have in-depth experience working with Progent's Microsoft-qualified consultants, Cisco CCIE engineers, and CISSP and GIAC-certified security engineers. This wide range of expertise, combined with Progent's proven online service delivery model, provides small companies a cost-effective option for incorporating BlackBerry technology productively into their IT network.

Can Progent provide help with Microsoft Access software development?
Progent's Office Access consulting experts can provide economical online support for all releases of Microsoft Office Access including desktop and browser-based versions and offers expert assistance for Access application programming, database migration, performance optimization, BI reporting, and troubleshooting. Progent also offers custom webinar training for Access application development and DBA services.

What are the key features of Progent's IT outsourcing packages?
Features of Progent's IT outsourcing packages include network evaluation to ensure that your network satisfies appropriate levels of security and off-site access, round-the-clock network monitoring using MOM to anticipate issues before they disrupt your productivity, if required Help Desk Services from Progent's technical staff, security audit to help preserve your network from intruders and viruses, application of Service Packs and security updates for servers and applications, discounts on Progentís off-site and on-site network support services, and the expertise of Progentís staff of Microsoft-certified network architects and service technicians.

What is Managed Network Monitoring and how can it help my business?
Managed Network Monitoring is a class of co-sourcing that enables your in-house IT team to take advantage of the system monitoring activities of an outside IT support group. If your business has a small in-house IT organization, Progent's Managed Network Monitoring outsourcing program is an affordable way to maximize system reliability, capacity and security.

Key features of Progent's Managed Network Monitoring Package include:

  • Progent performs a requirements evaluation and configures Microsoft Operations Manager
  • Progent deploys an off-site Operations Manager server to monitor your IT system
  • Progent provides Contact Center support, coordinated with Microsoft Operations Manager
  • Progent remotely tracks, analyzes, and/or fixes network trouble spots
  • Progent provides regular IT management including application of service packs and security updates
  • Network Appliances must be under vendor's on-site warranty service

    Can Progent Help Us Create a Hybrid Cloud Solution Based on Windows Server 2016?
    Progent's Microsoft Gold-certified information technology experts can provide Windows Server 2016 migration consulting services to help businesses of any size to plan and implement a smooth upgrade to Windows Server 2016 and Windows Hyper-V 2016 using a local, cloud-centric, or hybrid architecture. Progent can help you to assess the business benefits of Windows Server 2016 for your enterprise and can help you with any facet of designing, deploying, administering or troubleshooting your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can assist you to take advantage of the many new disaster recovery and information assurance features of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines, Credential Guard, JIT Privileged Access Management, VM load balancing, Storage Replica, plus workgroup and multi-domain failover clusters.

    What types of organizations can Progent help?
    Progent delivers support outsourcing and computer support for small companies, low-cost online engineering support for local governments and schools, plus branch office support and project management support for national or global enterprises. Progent's typical small company customers have between 10 and 250 desktops at a location and cannot justify the hassle and cost required to maintain a big internal team of network consultants who can provide expert Microsoft support services, Cisco certified network support, as well as comprehensive knowledge of other important computer network technologies. For large businesses, Progent can supplement internal network support groups by offering world-class skill in integrating Microsoft server platforms. Progent's certified consultants can provide Windows Active Directory support, Microsoft Exchange 2016 migration, Exchange 2013 integration, Exchange Server 2010 management and CISA and CISM-certified security consulting. For nationwide or multi-national companies with branch offices in the San Francisco Bay Area or in larger cities throughout the United States, Progent can represent a transparent local arm of corporate business network management. Very small businesses find it efficient to utilize Progent's remote support services on an occasional basis for tasks such as server configuration, email migration, system upgrades, site relocation, urgent troubleshooting, or Helpdesk outsourcing.

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    If your small business is in the Sacramento area and you require technical help, IT outsourcing, or top-level services from a Microsoft or Cisco certified professional, call 916-273-1400 or visit Contact Progent.

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