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Does Progent offer help with specific Apple Mac applications?
Progent's Mac experts can support the creative side of Macintosh environments by offering professional services and teaching in graphics, audio, and multi-media. Progent's trainers can provide Macintosh application training for titles that include Adobe PhotoShop, Adobe Illustrator, QuarkXPress, Apple Motion, Apple Logic, and Digidesign Pro Tools. Progent can also help you with complex tasks such as scanning or digitizing sound or video or installing an audio/video post-production facility.

Can Progent help me upgrade my Wi-Fi network with Cisco's Aironet 802.11ac access points?
Progent's Cisco-certified consultants can assist you to upgrade to Aironet access points and Cisco wireless controllers that comply with the recently approved IEEE 802.11ac Wi-Fi standard, enabling you to triple the speed for your Wi-Fi network while expanding the area covered.

How Can Progent help us integrate NetApp's MetroCluster zero-data-loss disaster recovery platform?
NetApp MetroCluster is a high-availability and disaster recovery software suite that combines failover storage clustering with continual replication to deliver rapid, zero RPO disaster recovery (DR) between sites that are up to 300km apart. Progent can provide the skills of a certified NetApp MetroCluster consultant who can assist your business to plan, configure, manage, upgrade, test and repair a disaster recovery system built around NetApp MetroCluster. Progent can help you to select a topology for your MetroCluster environment that meets your technical requirements and IT budget. Progent can ensure you follow leading practices for installing your MetroCluster solution by delivering guidance with tasks such as assigning shelf IDs, determining plexes layout, provisioning FlexVol volumes, setting up NetApp Snapshot, installing switches, implementing a tiebreaker mechanism, designing a configuration replication network between your storage clusters, and testing your DR solution to verify adherence with industry standards and government requirements.

How can Progent help us take full advantage of Microsoft Project Server?
Progent's Microsoft Project Server experts offer comprehensive remote and onsite support for Microsoft Project Server as well as for all Microsoft platforms that integrate in conjunction with Project Server. Consulting support services provided by Progent include Project Professional and Project Web App planning and support, SharePoint Server 2013 design and configuration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, Microsoft Exchange 2016 Server planning and deployment, Exchange 2013 Server integration, Excel 2016 and Office 365 Excel application support, and PowerPoint and Visio online classes. Progent can provide Cisco-certified CCIE engineers to help your company to optimize your environment to accommodate local, branch, home-based, and mobile users so they can utilize Microsoft Project Server 2010 to work together safely and productively. Progent's security experts can help you to adopt and enforce security workflows that safeguard sensitive business information without disrupting productive information sharing.

What is Managed Network Monitoring and how can it help my business?
Managed Network Monitoring is a type of outsourcing that enables your in-house IT team to take advantage of the server monitoring services of an outside consulting group. If your business has a small internal IT team, Progent's Managed Network Monitoring co-sourcing offering is an affordable way to maximize network uptime, throughput and security.

Key features of Progent's Managed Network Monitoring Package include:

  • Progent does a needs assessment and installs System Center Operations Manager
  • Progent sets up a remote Microsoft Operations Manager server to track your IT system
  • Progent provides Help Desk support, coordinated with System Center Operations Manager
  • Progent remotely monitors, analyzes, and/or resolves problems
  • Progent provides regular service maintenance including installation of service packs and security updates
  • Network Appliances must be under manufacturer's on-site warranty service

    Can Progent help set up secure and fault-tolerant email?
    Progent offers small businesses access to a consultant with experience in MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 Database Availability Group design, Exchange Server 2010 consulting, Windows Server 2016 Privileged Access Management and Storage Replica solutions, Windows Server 2012 R2 Live Migration consulting services, Windows Server 2008 failover clustering support, and System Center Data Protection Manager configuration in order to create an advanced high-availability messaging solution that accommodates onsite users, branch offices, at-home employees, and road warriors. Progent's Email Guard is a spam filtering service platform that stops both spam and email-borne viruses and features cloud-based disaster recovery via email spooling. Progent's CISA and GIAC-certified network security professionals can assist your enterprise to develop architectures, security policies, and processes that maximize Exchange security.

    Does Progent offer network monitoring support?
    Progent offers a selection of Network Support Bundles based on the advanced problem solving abilities of System Center Operations Manager, a cutting-edge server management software platform that monitors the reliability, speed and protection of your information system and identifies problems before they can bring down your system. To give you additional understanding concerning the performance and stability of your network environment, Progent can help you deploy and manage popular network monitoring software based on the Linux OS.

    What are the key features of Progent's IT outsourcing packages?
    Features of Progent's IT outsourcing packages include system evaluation to ensure that your network satisfies professional levels of security and remote connectivity, 24x7 network monitoring using MOM to anticipate problems before they impact your productivity, if required Help Desk Support from Progent's IT experts, security audit to help protect your system from intruders and virus attacks, application of Service Packs and security patches for servers and software, discounts on Progentís off-site and on-premises network support services, and access to Progentís staff of Microsoft-certified network architects and service technicians.

    Can Progent help me integrate my Mac workstations with Exchange-based email?
    Progent's Apple specialists and Microsoft-certified consultants can show you how to set up Microsoft Outlook:Mac 2011 or Entourage:Mac and Exchange so your Mac users can collaborate with teammates who use Outlook. With Microsoft Exchange and Outlook 2011 or Entourage for Mac, Exchange and Mac OX X systems can coexist, enabling Mac users to get and transmit messages, examine the Exchange global address list, copy addresses, synchronize appointments, and alert fellow workers to meetings via your Exchange account. Progent's Outlook Mac and Entourage specialists can verify that your Exchange Server is appropriately set up and that LDAP and Outlook Web connectivity are working. Progent also offers specialized webinar education for Outlook:Mac 2011 and Entourage:Mac.

    Can Progent help my business migrate from Windows Server 2000 or Windows Server 2003?
    Progent can show you how to design, rationalize and implement a project to to Windows Server 2012 R2 from a Windows Server 2003 or Microsoft Windows 2000 Server environment. Progent's Microsoft Gold-certified consultants can also deliver affordable remote consulting and technical help so you can manage 2012 deployments. Progent can assist you to determine the business value of upgrading from previous versions of Microsoft Windows Server and can adhere to best practices to support a smooth move to Windows Server 2012 R2.

    Does Progent Offer Business Continuity Planning Services?
    Progent offers advanced remote consulting for disaster recovery/business continuity planning, validation, and training to help you to respond to possible disasters, reduce downtime for your essential IT functions, eliminate lost information, and comply with regulatory mandates and contractual obligations. Progent's business continuity experts can team with your executive and IT administration group to provide risk evaluation, identify interdependencies, specify the assets required to operate your business, determine crucial network functions and define acceptable recovery times, select colocation sites, set up safe remote access capability for key employees, plan notification systems and define duties for staff, write a complete recovery and test plan, and provide training for key people to execute your business continuity solution. Progent's Windows Server 2016 disaster recovery experts can assist you to design and build an affordable disaster recovery solution for multi-site or hybrid cloud deployments using failover cluster tools proven in Microsoft's massive Azure public cloud.

    Does Progent offer consulting help for server clustering with Windows Server?
    Progent offers Windows Server 2012 R2 server clustering consulting and support, Windows Server 2008 failover clustering expertise, and Microsoft Windows 2003 Cluster Server support to help your enterprise implement clustered server configurations that offer world-class uptime, even for routine maintenance operations. This high-availability is possible because a single server in a cluster can be brought down for servicing without affecting clients. Clustering also allows IT staff to install critical security enhancements during normal business hours without affecting user productivity.

    How can Progent help our business evaluate and install Windows Server 2012 R2?
    Progent's certified Windows Server 2012 R2 support experts can help you to evaluate the business value of Microsoft Windows Server 2012 for your company, create test systems and rollout strategies, tune your network infrastructure for on-premises, multi-location, private or public Cloud-based, and partial-Cloud environments, train your IT support, staff, develop an enterprise-wide security strategy, automate network administration, help with creating applications, and generate and validate a DR/BC plan. If your organization is thinking about moving from Windows Server 2012 R2 to Microsoft Windows Server 2016, Progent's Windows Server 2016 hybrid cloud integration consultants can help you to evaluate the value of Windows Server 2016 for your business and plan and implement an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 based on a local, cloud-centric, or hybrid architecture.

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    If your small business is in the Sacramento area and you are in need of computer assistance, information technology outsourcing, or advanced expertise from a Microsoft or Cisco certified engineer, call 916-273-1400 or visit Contact Progent.

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