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Does Progent offer expertise with VMware NSX network virtualization?
VMware's NSX virtual network technology allows you to create complete logical networks in software. NSX allows virtual networks to be deployed instantly and managed with a high degree of automation independent of the hardware used by the basic IP network. VMware Site Recovery Manager (SRM) allows automated recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. SRM also permits non-disruptive testing for disaster recovery, upgrades and fixes and can produce audit reports to verify full service restoration, validate SLAs and prove DR compliance. When integrated with VMware's NSX network virtualization platform, VMware Site Recovery Manager can rapidly restore the complete logical network topology at the secondary datacenter. Progent offers the support of a VCDX certified VMware NSX consulting expert and VMware Site Recovery Manager system architect to help you to design, deploy, test and manage a DR solution based on VMware Site Recovery Manager and VMware NSX.

Can Progent help us integrate and troubleshoot our Cisco VoIP phones and IP video phones?
Progent's Cisco VoIP phone and video IP phone consultants can assist your business to configure, manage, and troubleshoot Cisco IP phones, video IP phones and wireless IP handsets. Progent can provide expertise for all versions of Cisco's IP phones from legacy Voice over IP devices to the newest media phones. Progent's consultants can also help you to integrate your VoIP phones and video IP phones with Cisco Unified CM, formerly known as CallManager, or with Unified Communications Manager Express to create a modern IP-PBX environment for unified messaging and company-wide collaboration. Progent can also assist you to configure Cisco Unified CM applications like Cisco Unified Communications Manager IM and Presence Jabber, Unity Express (CUE) for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Cisco Contact Center Express (Unified CCX or CCX) for creating a highly automated customer contact center. Progent's consultants can provide expertise with any facet of Cisco IP Phone integration including reviewing dial plans, solving QoS, setting up SIP trunks and CUBE internetworking, deploying Cisco ISR routers with CUBE VoIP networking capability, and designing UCS server failover and Cisco Survivable Remote Site Telephony (SRST) systems for survivability.

What security support does Progent offer for Linux/UNIX environments?
If you run a multi-platform IT network with Linux/UNIX and Microsoft servers, Progent offers security consulting by giving you access to a CISSP-certified network consultant to assist your whole business in a broad selection of security areas. CISSP Certification denotes expertise with an international standard for information security. ANSI (American National Standards Institute) has awarded the CISSP credential accreditation in the area of information security under ISO/IEC 17024. Progent can give you access to a CISSP-certified consultant to help your enterprise in a broad range of security areas including:

  • Security Administration Procedures
  • Security Architecture and Models
  • Access Control Systems and Methodology
  • Applications Development Security
  • Process Security
  • Site Security
  • Cryptography
  • Telecommunications, LAN and WAN Security
  • Business Continuity Planning
  • Law and Ethics

    Can Progent help me replace my old voice mail system with Exchange 2010?
    Improvements in Exchange Server 2010 for digital telephony include voice-to-character translation for rapidly searching your messages rather than listening to each message, digital attendants to answer callers and assist them to work through your voice mail menus, programmable call answering procedures to transfer or scan incoming calls depending on ID or contact data, and text alerts concerning unanswered calls or voice mail. Progent's Microsoft Exchange Server 2010 consultants can assist your company to analyze the business benefits and technical risks of swapping your existing voice mail solution with a voice mail system powered by Exchange 2010, plan and deploy Microsoft Exchange 2010 with unified messaging functionality, and provide ongoing remote consulting help and management expertise to accelerate your payback for integrating Microsoft Exchange 2010's digital voice solution.

    Does Progent offer a secure data backup service for small businesses?
    ProSight Data Protection Services cloud backup offer small and mid-sized businesses an affordable and fully managed solution for secure backup/disaster recovery. For a fixed monthly rate, ProSight DPS automates and monitors your backup activities and allows rapid restoration of critical files, apps and virtual machines that have become unavailable or corrupted as a result of hardware failures, software glitches, disasters, human mistakes, or malware attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware images. Important data can be protected on the cloud, to a local storage device, or mirrored to both. Progent's BDR specialists can deliver world-class support to configure ProSight Data Protection Services to be compliant with regulatory standards such as HIPPA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your critical information. Read about the entire ProSight portfolio of affordable network monitoring and management services for small and mid-size businesses

    Can Progent help me build a secure Wi-Fi network that covers all my facilities?
    Progentís Wireless Site Survey makes it easy to design and install a Wi-Fi wireless LAN optimized for your facilities, offering you a WLAN that has the coverage, performance, capacity, QoS, data protection, and hand-off ability your company requires. Progent's Wireless Site Survey services are available either as an economical remote service or as a more comprehensive onsite service. Progentís onsite wireless survey includes physical inspection, RF and security audits of your current wireless network, evaluation of your buildingís layout, testing for RF interference, signal propagation modeling, selection of the best placement for client-specified WAPs including Aironet indoor and outdoor APs, Cisco Meraki access points and Apple AirPort devices, and a comprehensive document defining the new wireless network.

    What services are available from Progent for Microsoft Office Word and Office 365 Word?
    Progent's Microsoft Office Word and Office 365 Word experts offer a wide selection of economical online consulting services to assist your organization to manage your current Microsoft Word solution or assist you to upgrade to a current version of Office Word. Support available from Progent's experts include VBA software development, isolating and fixing compatibility problems between various releases of Word, integrating Office Word with different Office applications such as Excel and Outlook or with 3rd-party data sources and add-ons,infrastructure enhancements for dependable. reliable cloud access, security and compliance consulting, and smart phone and tablet synchronization, and online Microsoft Office Word and Office 365 Word training customized for your special requirements.

    How can I find out more about the benefits of Progent's IT outsourcing and co-sourcing services?
    Progent has published an IT outsourcing white paper that describes the advantages companies organizations of any size can derive from outsourcing or co-sourcing network support and other computer services. Progent has also created IT Outsourcing fact sheets for several support packages targeted for small and medium sized businesses.

    Does Progent offer support for Microsoft Dynamics NAV ERP software?
    The latest release of Microsoft Dynamics NAV ERP offers several innovations such as tailored Role Centers, enhanced BI and reporting options, and advanced workflow management. Progent's Microsoft Dynamics NAV software experts offer custom programming, configuration and troubleshooting support to help you to benefit from MS Dynamics NAV. Progentís engineers can help you to connect MS Dynamics NAV to other systems and applications. In addition, Progent can help your organization to create and utilize data warehouses so you can improve your knowledge of your business, attract more customers, expand your sales strategies, and form successful alliances.

    Does Progent offer consulting help for server clustering with Windows Server?
    Progent can provide Microsoft Windows Server 2012 R2 failover clustering migration support, Windows Server 2008 clustering expertise, and Windows 2003 clustering consulting to enable your enterprise implement clustered server environments that can provide ultra-high availability, even for normal maintenance functions. This non-stop capability is possible because any server in a cluster can be brought down for servicing without impacting clients. Server clustering also enables IT staff to perform vital security enhancements during regular working hours without affecting user productivity.

    Can Progent help my business develop custom eCommerce applications?
    Progent's IT consultants can help your company to develop web applications that are driven by sales and inventory applications to reduce the expense and maximize the reliability of on-line business. Progent can show you how to configure a secure, reliable e-commerce infrastructure and create purpose-built web applications based on standard tools and or customize off-the-shelf software so that they accommodate your special business needs. Progent can provide online access to certified Microsoft SQL Server developers and Oracle programmers and DBAs, and MySQL experts to assist you to complete line-of-business development projects.

    How can Progent help us protect our network from ransomware and other modern threats?
    Progent's ProSight Active Security Monitoring endpoint protection (EPP) service utilizes cutting edge behavior analysis technology to defend endpoint devices and physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud-based resources and offers a single platform to automate the entire malware attack progression including protection, identification, containment, cleanup, and forensics. Key capabilities include single-click rollback with Windows VSS and automatic system-wide immunization against newly discovered threats. Find out about Progent's complete ProSight suite of affordable managed services for small and medium-size businesses.

    Can Progent help integrate Linux/UNIX and Windows environments?
    Progent can help you deploy Microsoft Windows Services for UNIX (SFU) to achieve compatibility between Windows and UNIX platforms. Windows Services for UNIX provides interoperability between Windows Server 2003 and various implementations of UNIX including Solaris 7 and 8, HP-UX 11i, AIX 5L 5.2, and Red Hat Linux 8.0. Microsoft SFU allows you to share Windows folders over NFS and improved authentication in native Windows Server Active Directory environments. SFU's Interix component includes a complete set of UNIX utilities and shells, support for a single rooted file system, and a software development kit for migrating applications.

    How Can Progent help our company migrate to Exchange 2013?
    Progent offers expert Microsoft Exchange 2013 migration consulting services such as cost/benefit analysis, outsourced or co-sourced project management, site prep, specification of all new software licenses and hardware required, preparing your Active Directory forest and its domains to work with your Exchange Server 2013 environment, configuring Database Availability Groups that deliver HA and resilience to your mailbox servers, system testing at a client's location or at Progent's testing lab, managing transitional coexistence between Exchange 2013 and previous editions of Exchange, installation of the new Exchange environment, deactivating the old servers, and training for customer's support staff and users.

    More Questions and Answers

    If your small business is in the Sacramento area and you need computer support, information technology outsourcing, or high-level expertise from a Microsoft or Cisco certified engineer, call 916-273-1400 or visit Contact Progent.

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