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More Questions and Answers

Can Progent help set up pilot systems to help our company test new technology?
The Progent Test and Training Lab at the QTS Data Center in Sacramento has a variety of dedicated servers and network infrastructure that can be utilized online or on premises to accommodate piloting, assessments, performance modeling, repair, business continuity planning, training, and other reasons to help Progent's clients succeed with major projects.

Can Progent help us monitor and manage all our IP-based resources?
ZENO is Progentís network monitoring and reporting service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network running efficiently by checking the state of all vital IP-based assets that constitute your network environment. When ZENO uncovers a problem, an alarm is transmitted automatically to your specified IT management personnel and your assigned Progent engineering consultant so that any looming issues can be addressed before they have a chance to impair or crash your IT system.

What are the advantages of Progent's model for remote support?
Most IT issues can be fixed immediately by Progent's group of remote support engineers. This eliminates lost productivity that can result from waiting for a local engineer to show up at your office. In addition, many freelance consultants and network service groups demand minimum service billing that can convert a 10-minute problem into a two-hour expense. Progentís model of billing by the minute and charging exclusively for support actually performed permits Progentís remote service experts to resolve hundreds of minor problems daily at the lowest feasible expense. In addition, the confidence of having reliable access to Progent's expert team of IT consultants opens the door to a new realm of sophisticated network solutions that typical small companies would otherwise shy away from for fear of having inadequate expertise.

Can Progent assist my business to migrate to 64-bit computing?
Progentís 64-bit upgrade support experts can help your organization to enhance your application servers and workstations efficiently from 32 bits to 64 bits. Progent can assist you to calculate the risks and advantages of upgrading to 64-bit computing, design a cost-effective upgrade strategy that reduces business interruptions, and provide timely online support to aid your company to install 64-bit software and application software on your current computers. Progent's Microsoft Gold qualified computing consultants can assist your company to integrate the 64-bit versions of Microsoft products like Windows Server 2008, Exchange Server, Microsoft Windows 7, and Microsoft Office Excel.

Does Progent offer desktop support services?
Progent offers a broad array of cost-effective consulting and support services to help you company to install, configure, repair, and administer workstations and notebooks powered by Windows, Apple OS X Lion or Snow Leopard, or popular versions of Linux. Progent's desktop PC consulting services include Windows 10 planning consulting, Microsoft Windows 8.1 consulting support, Microsoft Windows 7 support, MS Office integration, and 64-bit operating system expertise.

Does Progent offer expertise with VMware NSX network virtualization?
VMware's NSX network virtualization platform enables you to create complete logical networks in software. NSX allows virtual networks to be provisioned in minutes and managed with a high degree of automation independent of the physical components used by the underlying network infrastructure. VMware Site Recovery Manager (SRM) supports programmatic recovery, application mobility, plus transparent site migration, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, upgrades and patches and can produce reports to verify complete service recovery, validate SLAs and demonstrate disaster recovery compliance. When integrated with VMware's NSX virtual network technology, VMware SRM can quickly recover the complete virtualized network topology at the secondary datacenter. Progent can provide the support of a VCDX certified VMware NSX consultant and VMware SRM integration specialist to assist you to plan, deploy, test and administer a DR solution powered by VMware Site Recovery Manager and VMware NSX.

Can Progent help my company migrate to Windows 10?
Progent's Windows 10 planning experts can assist businesses of any size to assess Windows 10 or to upgrade to Windows 10 from an older release of Microsoft Windows. Online and onsite evaluation and migration support for Microsoft Windows 10 offered by Progent include ROI estimates, project supervision, compatibility testing, test lab systems, virtualization architecture, Cloud and hybrid solutions, mobile device management, telecommuter connectivity, data and identity security, streamlined provisioning and management, infrastructure design, Wi-Fi support, disaster recovery planning, custom training for network management staff and end users, and post-migration technical help.

What are the most popular consulting services available from Progent for large enterprises?
Progent's popular enterprise IT support services include:

Can Progent help our business relocate our IT infrastructure?
Progent can supply Microsoft and Cisco-certified IT experts who can show you how to perform a seamless business network relocation to a new building or campus, including data center design and setup, project management, defining a complete security plan that covers physical security, ISP selection and coordination, and efficient system updates. Progent can in addition help you to identify a colocation site to support your critical servers, plan your environment, and provide continuing colocation site IT services.

Can Progent help our company integrate Windows 8.1 desktop computers and mobile devices?
Progent's certified Windows 8.1 experts can provide a variety of network consulting services to assist companies of all sizes to install, manage, and support environments that include workstations, laptops, tablets, or smartphones powered by Windows 8.1. For larger organizations, Progent's experienced project management consultants can help design and configure test environments to assess Windows 8.1 and develop and implement Windows 8.1 deployment projects based on leading practices. Progent's consultants also offer Windows 10 planning and migration support.



More Questions and Answers

If your small business is in the Sacramento area and you are in need of computer assistance, information technology outsourcing, or high-level expertise from a certified Progent consultant, call 916-273-1400 or visit Contact Progent.
















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