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What types of organizations can Progent help?
Progent provides IT outsourcing, Azure and Amazon AWS cloud integration plus PC and mobile device help for small and midsize businesses, affordable online IT consulting for local governments and school districts, plus branch office networking support and disaster recovery/business continuity solutions for large corporations. Progent's small company customers typically cannot justify the distraction and expense required to maintain their own full-fledged IT management team and depend on Progent for occasional guidance, integration and remediation. SMBs find it cost effective to use Progent's online expertise on an as-needed basis for tasks like Microsoft Windows Server configuration, Exchange Server migration, network appliance upgrades, datacenter relocation, cloud integration, or Help Desk support. For advanced disaster recovery solutions, Progent can provide immediate online or on-premises access to a Cisco-certified CCIE network infrastructure engineer, a VMware VCDX-certified Site Recovery Manager consultant expert, or a NetApp MetroCluster consultant. Progent's CISA and CISM-certified data security consultants offer an array of security assessment packages designed for networks of all types and sizes.

How can Progent help my company upgrade to Windows 8.1?
Progent's certified Windows 8.1 migration consultants can help your company to test Windows 8.1 to confirm application compatibility and to determine its speed and stability running in your environment. Progent's consultants can also show you how to estimate the potential business value of adopting Microsoft Windows 8.1. If Microsoft Windows 8.1 fits your business strategy, Progent can assist your IT organization to plan and implement a non-disruptive upgrade to Microsoft Windows 8.1 from a previous release of Microsoft Windows. Progent's consultants also offer Windows 10 planning and migration assistance.

Does Progent offer consulting services for Windows Server Essentials?
Microsoft Windows Server 2012 R2 Essentials is an affordable, versatile platform that enables small organizations to transition from the traditional stand-alone on-premises datacenter to the contemporary hybrid networking paradigm that combines both local and cloud-based resources. Progent's certified Windows Server Essentials consulting experts can provide budget-friendly online consulting and technical support for Microsoft Windows Server Essentials. Progent can help you to assess the potential productivity and cost benefits of migrating to Windows Server Essentials and adopting a hybrid on-premises/cloud-based design for your network ecosystem. Progent can provide full-service project management to help you design and carry out an efficient migration to Microsoft Windows Server Essentials, Office 365, and other Microsoft Cloud platforms and services. Progent can also provide ongoing consulting help, troubleshooting, and training.

Does Progent support Citrix desktop virtualization software?
Progent's Citrix XenDesktop consultants and XenApp desktop virtualization engineers can help you to design, deploy, manage, and troubleshoot a virtual Windows desktop delivery system based on XenDesktop or XenApp for virtualizing desktop computers. Progent's Cisco-certified CCIE network consultants can show you how to enhance your network for delivering server and client-side applications, and Progent's remote datacenter support consultants can help you to administer and support an off-site datacenter that features high availability, advanced protection, and fast disaster recovery.

How can Progent help businesses create wireless solutions?
Progent's wireless solutions consultants have broad backgrounds in the implementation and maintenance of wireless information technology and can assist you to design, deploy, manage and repair wireless ecosystems that are compliant, resilient, expandable, simple to administer and operate, ready to handle your vital workloads, and seamlessly integrated into hybrid cloud environments. Remote and on-premises expertise available from Progent cover a selection of wireless solutions such as smartphone integration, Wi-Fi infrastructure planning and installation, wireless site surveys, Cisco wireless IP phone configuration and troubleshooting, and building-to-building wireless integration.

Does Progent offer support for NetApp SAN storage solutions?
Progent can provide enterprise clients online or on-premises NetApp SAN consulting support for NetApp's entire portfolio of SAN products including ONTAP data management, MetroCluster array-based clustering, FlexPod cloud infrastructure, SnapMirror, SnapVault and OSSV continuous backup, Virtual Storage Console (VSC) for VMware, MultiStore/vFiler for secure IP space separation, OnCommand Unified Manager Core, and NetApp's All-Flash, Hybrid Flash, V-Series and N-Series hardware lines. Components of NetApp SAN technology supported by Progent include SAN architecture, hybrid-cloud integration, virtualization, migrations, transparent updates, storage management, information assurance, high availability, and remediation. Progent offers Level 3 support to assist you to take care of issues with NetApp SAN deployments efficiently following industry best practices.

What services are available from Progent to support Windows Server 2003?
Progent can assist your company with managing, supporting and troubleshooting IT solutions powered by Microsoft Windows Server 2003, and can support your transition to Windows Server 2012 R2 from older editions of Microsoft Windows Servers or from mix-platform environments. Progent's upgrade support services cover design, installation, integration, validation, training, and online technical support. If you are planning on creating a hybrid network model that integrates local systems with public cloud services like those offered by Microsoft Azure, Progent can provide Windows Server 2016 hybrid cloud integration.

Does Progent support Firewall and VPN technology from vendors other than Microsoft and Cisco?
In addition to supporting a wide range of security technologies from Microsoft and Cisco, Progent offers companies expert consulting for solutions from other major firewall manufacturers including Check Point Software, WatchGuard, NetScreen, SonicWALL, and Symantec. Progent can help you design a comprehensive security plan and choose the right products from a variety of vendors to support your security goals while sticking within your budget limits.

Can Progent help us integrate our environment with Microsoft Azure Service?
Progent's Microsoft Azure cloud planning and integration consultants can help you with every stage of Azure cloud integration including needs definition, prerequisites evaluation, solution architecture, pre-production testing, deployment, automated management, performance tuning, license controls, disaster recovery strategies, security policy enforcement, and compliance validation. Progent can assist your IT staff to set up and troubleshoot firewalls and VPN tunnels so your users can safely access to Azure resources, and Progent's Microsoft Gold-certified consultants can help you integrate critical Microsoft technologies to run in Azure including Windows Server, Exchange, SQL Server and SharePoint. Progent can also assist your organization to set up a hybrid environment that seamlessly integrates physical datacenters with Azure-based resources.

How can Progent help us integrate our business software with Amazon Marketplace Web Service?
Amazon Marketplace Web Service is a collection of APIs that enables Amazon sellers to improve the efficiency of their operations by automating crucial sales activities including listings, orders, payments, fulfillment, and finances. By leveraging Amazon's extensive online ecosystem and automating their sales processes, merchants can broaden their market, lower their operating costs, improve reaction time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can work with your development team and provide application programming, workflow integration, project management support, and mentoring to help you shorten development time and expedite your ROI.

What are the benefits of Progent's documentation of support services?
The accumulated service reports compiled for your organization by Progent helps you avoid becoming dependent on a freelance consultant. Progent's detailed records of delivered support enables one Progent consultant to take up where another ended while minimizing time spent getting familiar with your IT set up. in-depth service reporting also offer your in-house IT staff a better understanding of important technical issues concerning your computer system and provide knowledge about how to anticipate and fix problems in the future. For these reasons, Progent's service documentation is an important aspect of Progent's policy of knowledge transfer. Another advantage of Progent's service reporting is that your company can more easily create, an internal IT support staff if and when it becomes necessary to do so, or you can move to a different consulting firm if you become dissatisfied with Progent's support.

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If your small business is in the Sacramento area and you need technical help, IT outsourcing, or high-level expertise from a certified Progent engineer, call 916-273-1400 or visit Contact Progent.

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