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Can Progent help me with System Center 2012 R2 Virtual Machine Manager?
Progent's System Center 2012 Virtual Machine Manager (SCVMM 2012) consultants can help organizations of any size to follow best practices to configure SCVMM 2012 hosts and host groups, networking, storage systems, and library resources; plan, integrate, and manage private clouds, virtual machines, and services in SCVMM 2012; and integrate SCVMM 2012 with System Center 2012 Operations Manager for enterprise-class monitoring. Progent can assist your company to move from an older release of System Center Virtual Machine Manager or from a third-party management system, and Progent can show you how you to enhance and repair your existing SCVMM environment to make sure you get maximum business value. Progent can also provide SCVMM 2016 migration expertise to assist you to design and carry out an efficient migration from Virtual Machine Manager 2012 to Virtual Machine Manager 2016 in order to benefit from new assurance features, high availability VMM storage options, and other enhancements.

Does Progent support Lync Server 2013?
Lync Server 2013 enables businesses of any size to build a centrally managed and protected communications ecosystem that supports the modern Bring-Your-Own-Device computing style with instant messaging (IM). instant messaging, presence, audio/video and web meetings with application sharing, as well as IP-based and PSTN calling enabled for a broad range of desktop and mobile endpoints. Progent's Microsoft-certified Lync 2013 consultants can assist your company to evaluate the business benefits of Lync 2013, design an on-premises, cloud-resident (via Microsoft Lync Online) or mixed topology suitable for your present and long-term goals, deploy Lync 2013 in a way that expedites your ROI, and deliver custom webinar and onsite training to your management staff and end users. Progent has expertise in key pieces of a Lync Server 2013 deployment including Microsoft Windows Server, SQL Server Express and Exchange Server, and Progent can help your organization to integrate Lync Server 2013 with key Office and Office 365 applications including Outlook clients, Excel and PowerPoint.

Does Progent support Microsoft Internet Information Services (IIS) for web hosting and development?
Internet Information Services (IIS) version 7.5, Which is provided with all editions of Windows 2008 Server R2, is an advanced server role for web hosting and web application programming. The latest version provides enhanced security, dependability, expandability, and troubleshooting while also incorporating significant enhancements in automated administration. A variety of popular extensions to IIS have been integrated into IIS 7.5 such as the Request Filter Module (formerly known as URL Scan), which can prevent dangerous HTTP requests from being processed by web applications. Progent's Internet Information Services (IIS) experts can help your company to configure IIS 7.5 and the latest extensions to IIS Manager like the GUI for controlling FastCGI programs.

Can Progent help me replace my old voice mail system with Exchange 2010?
Enhancements in Exchange Server 2010 for software-driven telephony include speech-to-text preview for rapidly scanning your stored messages rather than playing back every call, automatic attendants to greet callers and assist them to work through your voice messaging menus, rules-based answering processes to transfer or scan calls based on ID or contact information, and text notifications about unanswered voice calls or messages. Progent's Microsoft Exchange 2010 experts can assist you to evaluate the strategic benefits and technical challenges of swapping your current PBX solution with a telephony system powered by Microsoft Exchange 2010, design and install Microsoft Exchange Server 2010 with unified messaging capability, and provide continuing remote consulting help and maintenance services to accelerate your payback for implementing Exchange Server 2010's digital voice technology.

Can Progent help us automate network infrastructure mapping and management?
ProSight WAN Watch infrastructure management service makes it easy and affordable for smaller organizations to map out, track, enhance and troubleshoot their networking hardware such as routers, firewalls, and load balancers as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that network diagrams are kept updated, captures and manages the configuration information of virtually all devices connected to your network, tracks performance, and sends alerts when potential issues are discovered. By automating time-consuming network management activities, WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, finding devices that need critical software patches, or identifying the cause of performance problems. Read about Progent's entire ProSight portfolio of value-priced outsourced network management services for small and medium-size organizations.

What online services are available for maintaining Cisco routers?
Some of the typical online Cisco router consulting services available from Progent's certified Cisco experts are configuring hostname, DHCP, routing maps, logging, security logon banner and user accounts; setting up iBGP, aggregate routing, static or BGP to EIGRP redistribution, and ECN gateways; reviewing policy based routing to MPLS, routing maps, and BGP peering arrangements; upgrading router's IOS image; configuring and testing failover; resolving VPN tunnel and routing problems; producing a network diagram and documenting router setup; plus policy and fault tolerance planning.

How Can Progent help us with SQL Server 2014?
SQL Server 2014 includes major improvements in critical areas including speed, availability, security, and cloud readiness. SQL Server 2014 is the first version of Microsoft SQL Server that incorporates in-memory technology that operates seamlessly across all types of applications including Online Transaction Processing, data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can provide efficient remote and onsite consulting services including planning, deployment, management, troubleshooting, and application development expertise to enable businesses of any size to achieve maximum business value from their SQL Server 2014 deployment. If your organization is currently using SQL Server 2014, Progent can help you to perform a cost-effective upgrade to Microsoft SQL Server 2016.

Can Progent help us use Cisco CUBE technology to set up SIP PSTN trunks?
Progent's Cisco-certified SIP trunk experts and Cisco CUBE configuration experts can help organizations of any size to plan, deploy, maintain, troubleshoot and enhance Cisco's SIP infrastructure technology and Cisco's CUBE-based SIP trunks. Progent can provide affordable remote or on-premises support to assist you to move efficiently to an advanced communications environment that offers accelerated return on investment. Progent's Gold-certified Microsoft unified communications consultants can assist you to configure interfaces between Cisco's CUBE Session Border Controller and Microsoft's rich media platforms like Skype for Business or Lync for access to a SIP PSTN trunk.

Can Progent help us integrate our environment with Microsoft Azure Service?
Progent's Azure planning and integration experts can assist you with every aspect of Microsoft Azure migration such as needs definition, prerequisites assessment, system architecture, pre-production testing, implementation, centralized administration, performance optimization, software license management, disaster recovery strategies, security policy enforcement, and compliance assessment. Progent can assist you to configure and debug firewalls and VPN connections so your clients can safely connect to Azure services, and Progent's Microsoft-certified consulting experts can help you set up key Microsoft platforms to run in Azure including Microsoft Windows Server, Exchange, SQL and SharePoint. Progent can also help your organization to create a hybrid environment that transparently integrates physical datacenters with Azure-based resources.

What are the advantages to my business of Progent's network monitoring services?
System Center Operations Manager improves the reliability of line-of-business applications by proactively detecting and helping to resolve problems before they can bring down a server. Microsoft System Center Operations Manager can optimize network throughput by examining predefined performance levels and usage patterns on critical servers, enabling network support staff to be more proactive in adding performance-related resources and to eradicate problem areas before they cause severe system traffic jams. However, configuring Operations Manager to take full advantage of this state-of-the-art monitoring solution can be tricky. With over five years of experience with the NetIQ technology upon which MOM is based, Progent's IT consultants can help you select the right Operations Manager features, install and integrate Operations Manager, and write specialized rules, scripts, reports and alerts for your network environment. Progent can also record Operation Manager's network monitoring rules and procedures for your IT organization.

Can Progent help with Citrix XenServer virtualization technology?
Progent's Citrix XenServer consultants can assist your company to evaluate the strategic benefits of XenServer as well as additional Citrix products, and can help your IT organization to design, test, execute, troubleshoot, and maintain a XenServer installation. Progent can also assess your current Citrix technology environment and show you how to optimize consolidation, performance, protection, availability, and disaster recovery.

What is Managed Network Monitoring and how can it help my business?
Managed Network Monitoring is a type of co-sourcing that permits your in-house IT staff to benefit from the server monitoring activities of an outside IT support firm. If your business has a small internal information technology group, Progent's Managed Network Monitoring outsourcing offering is an economical way to increase network reliability, throughput and security.

Key components of Progent's Managed Network Monitoring Package include:

  • Progent does a requirements evaluation and configures Microsoft Operations Manager
  • Progent sets up an off-site Microsoft Operations Manager server to track your IT system
  • Progent provides Contact Center support, coordinated with Operations Manager
  • Progent remotely tracks, analyzes, and/or resolves network trouble spots
  • Progent performs ongoing IT maintenance including application of service packs and security patches
  • Network Appliances must be under vendor's on-site warranty service

    Who founded Progent?
    Progent's founder and head of engineering, Les Kent, was the architect for a multi-media networking solution that won Microsoft's “Best Application of the Year Award.” Mr. Kent is a 25-year network support veteran and has managed the design and deployment of hundreds of innovative business solutions based on Microsoft and Cisco technologies. Mr. Kent established Progent in order to meet the needs of small organizations who can't justify the cost of supporting a large IT staff but who still require information networks with world-class reliability, protection, and responsiveness.

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    If your small business is in Salinas, Marina, Castroville or anywhere in the Monterey area area and you need computer help, IT outsourcing, or top-level services from a certified Progent engineer, call 831-600-4300 or visit Contact Progent.

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