Onsite Service Available in Salinas, Marina, Castroville

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Can Progent help with setting up and using Microsoft Project?
Progent's Microsoft Project Server and Project Online consultants offer in-depth support in deploying and operating all editions of Microsoft Office Project and can deliver a wide variety of cost-effective online support services following leading practices to assist businesses of any size to get all the advantages of this powerful project management solution. Support services available from Progent include system design, installation and upgrades, strategies for secure file and status sharing among onsite and offsite users, network optimization, and customized webinar training classes.

How can I find out more about the benefits of Progent's IT outsourcing and co-sourcing services?
Progent has published an IT outsourcing white paper that details the advantages companies organizations of any size can gain by outsourcing or co-sourcing IT support and other computer services. Progent has also produced IT Outsourcing datasheets for three support packages designed for small and mid-sized organizations.

Can Progent help us integrate and manage Android smartphones?
Progent's Android phone and tablet integration consultants have extensive experience delivering online and on-premises assistance for organizations of any size who need to integrate Android phones and tablets into their information systems so that users can communicate and collaborate while on the go. Progent has the range of skills to solve network problems that span multiple manufacturers and that entail a mix of older and current technology. Progent offers budget-friendly online consulting to assist you with any stage of designing, deploying, managing and troubleshooting your BYOD solution. Progent can deliver occasional support to help you to handle especially challenging IT issues, or Progent can provide comprehensive project management support to help you finish major network initiatives on schedule and on budget. Progent can assist with on-premises, cloud-based, or hybrid network environments and offers expertise with operating systems, applications, management tools and network infrastructure. Progent also offers specialized group or one-on-one training to help you manage and use Android phones to maximize their business value.

Does Progent support all major data backup/recovery products and services?
Progent's data backup experts offer consulting support for a wide range of products and technologies that provide solutions for backing up Windows, Apple Mac, and Linux physical and virtual servers and desktops plus notebooks and handhelds. Progent can help you with leading backup products by providing services that include Altaro VM Backup consulting, Barracuda Backup and disaster recovery preparedness expertise, and DoubleTake/Carbonite integration. Progent can also provide support for Acronis, MozyPro, Retrospect for Macintosh, Time Machine, Symantec Backup Exec, BackupAssist, CrashPlan PRO, and Oracle Solaris FLARs. For large organizations, Progent can provide VMware Site Recovery Manager (SRM) consulting. In addition, Progent's ProSight Data Protection Services (DPS) are offered to small and medium-sized businesses as a low cost outsourced solution for secure backup and disaster recovery.

Can Progent help me integrate my Mac workstations with Exchange-based email?
Progent's Microsoft-certified consultants and experts in Virtual PC for Mac technology can assist you to integrate your macOS and OS X systems with your Exchange server through comprehensive Office 365 Outlook for Mac consulting services. Progent will make sure that your Exchange Server is correctly configured and that WebDAV, LDAP and Outlook Web App are correctly enabled and tested. Progent can also provide a full array of Exchange support services such as systems integration, troubleshooting, security management, mobile support, performance tuning, plus spam filtering and email encryption. Progent also can provide customized in person or remote macOS webinars.

What are the advantages of Progent's model for remote support?
The majority of network issues can be resolved immediately by Progent's group of remote service engineers. This eliminates lost network availability which can be caused by waiting for an on-site engineer to show up in person. Furthermore, many independent consultants and IT service firms demand minimum service billing that can turn a ten-minute problem into a two-hour invoice. Progentís model of charging per minute and charging only for support actually performed allows Progentís remote support engineers to resolve hundreds of minor problems daily at the least possible cost. Further, the security of having ready access to Progent's expert group of technical professionals opens the gates to a new world of sophisticated network solutions that many small organizations would otherwise rule out for fear of having insufficient support resources.

Can Progent provide the support of a CISSP-certified cybersecurity consultant?
Progent's CISSP-certified network security experts can help organizations of any size with any facet of IT security. Progent can implement cost-effective security solutions that protect a small office against advanced malware attacks or Progent can plan, deploy, and monitor a comprehensive security environment for hybrid enterprise networks that support onsite, online, and mobile users sharing network resources distributed across multiple physical datacenters and public and private clouds.

Does Progent offer stealth penetration testing services?
Stealth penetration testing is an important component of any overall network security plan. Progentís security professionals can run extensive stealth intrusion security checks without the awareness of your organization's in-house network support staff. Unannounced penetration checking shows whether existing security monitoring tools such as intrusion detection alerts and event log monitoring are correctly set up and consistently monitored.

Why should a small business outsource IT support?
Whether it involves planning network infrastructure, setting up or outsourcing a Help Desk, rolling out a new email solution, or creating an on-line eCommerce application, outsourcing your IT technical services can control costs and minimize risks, allowing IT support expenses to grow in a more linear and controlled fashion than is possible by building up a big, all-purpose in-house IT staff.

Does Progent support Juniper and NetScreen Products?
Progent's Juniper-authorized network engineers can help you to design and deploy Juniper Firewall and VPN technology, enhance and troubleshoot your network infrastructure, and upgrade smoothly from discontinued devices to current releases. Progent's Junos OS engineers can provide expertise with Juniper's flagship network operating system to enable your business to streamline the administration and improve the security of your Juniper VPN devices and firewalls. Progent also has broad background maintaining Juniper's NetScreen OS and ScreenOS software platformS and can help organizations maintain environments that include a combination of Juniper's OS platforms.

What services are offered by Progent for migrating to Exchange 2016?
Progent's certified MS Exchange 2016 migration consultants can help you in any and all facets of your upgrade to Exchange Server 2016 including planning high availability (HA) system topology for an on-premises, cloud-based or hybrid environment; server and CAL licensing requirements for Exchange Server and Microsoft Windows Server 2012 R2 or later; migrating mailboxes; Hyper-V strategy; determining storage capacity required for your virtual machines, databases and log files; setting up hardware load balancing for fault-tolerant CAS services; designing, setting up and testing Exchange Servers and Windows Servers and DAG groups; integration with SharePoint; updating the firewall; resolving SSL issues; performing client remediation with Office desktop or Microsoft Office 365; and configuring Outlook on the web (formerly Outlook Web App).

What is Progent's response time for providing online technical support?
Progent's Technical Response Center (TRC) is committed to providing the best quality of remote computer support services possible for urgent and standard issues. For emergency issues that impact multiple workers, crucial individuals, or a line-of-business application, the TRC will engage in one hour or less. For standard issues, the TRC will in two hours or less. Regardless of criticality, your ticket will be created quickly and correctly, You will be sent an acknowledgement from the ticketing system, and the TRC will get in touch with you on each corrected problem to verify you are satisfied with the outcome and ready to close out the trouble ticket. Find out more details concerning Progent's TRC Customer Commitment.

How can Progent help integrate Office 365 Exchange Online with on-premises Exchange?
Microsoft supports transparent hybrid environments that combine Office 365 Exchange Online and local installations of Exchange. This allows you to have some Exchange mailboxes hosted at your corporate datacenter or private cloud and other mailboxes hosted by Office 365. Progent's certified Exchange consulting team can help you with any phase of designing, integrating and debugging your hybrid Office 365/Exchange solution. Progent's Exchange consultants can provide occasional expertise to help you through stubborn technical problems and also offer extensive project management outsourcing or co-sourcing to make sure your hybrid Office 365/Exchange solution is successfully completed on schedule and on budget. For details about Progent's consulting support for hybrid Office 365 and on-premises Exchange environments, go to Office 365 integration solutions with on-premises Exchange.

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If your small business is in Salinas, Marina, Castroville or anywhere in the Monterey area area and you are looking for technical assistance, information technology outsourcing, or advanced services from a Microsoft or Cisco certified consultant, call 831-600-4300 or visit Contact Progent.

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