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More Questions and Answers

Can Progent help me build a secure Wi-Fi network that covers all my facilities?
Progentís Wireless Site Survey helps you to plan and implement a 802.11a/b/g/n or 802.11ac (Wi-Fi) wireless LAN customized for your environment, offering you a WLAN that has the reception, speed, load-handling capability, Quality of Service, security, and roaming ability your company requires. Progent's Wireless Site Survey services are available either as an affordable online service or as a more comprehensive on-premises service. Progentís onsite survey includes physical walkthroughs, RF and security audits of your current wireless network, analysis of your buildingís floor plans, testing for radio frequency contention, RF propagation modeling, selection of the best placement for customer-specified Wireless Access Points including Cisco Aironet access points, Cisco Meraki access points and Apple AirPort devices, and a detailed document describing a new WLAN.

Can Progent help implement virtual desktops with Windows Server 2008 R2?
Microsoft's virtual desktop technologies reduce the work required for IT administrators to set up applications so that they are standardized across a corporate workforce, provide the ability to manage access to business data, and allow quick deployment of additional or upgraded workstations. With Microsoft Windows Server 2008 R2, the Terminal Services tool has been enhanced and named Remote Desktop Services (RDS). Microsoft's innovative Virtual Desktop Infrastructure behind Remote Desktop Services simplifies desktop access, enhances responsiveness, strengthens data security, centralizes management, and offers a nearly transparent client experience. Progent's desktop virtualization engineers can help you to evaluate the business benefits of Microsoft's virtual desktop solutions, configure pilot and on-line environments, optimize your network infrastructure to support virtualized desktops efficiently, assess and remediate security issues, and train your network administrators to follow industry best practices to achieve a fast ROI from desktop virtualization.

What are the advantages to my business of Progent's network monitoring services?
Operations Manager increases the reliability of business-critical applications by proactively detecting and helping to resolve trouble spots before they can crash a server. Microsoft System Center Operations Manager can optimize system throughput by checking selected performance thresholds and use patterns on critical servers, enabling IT managers to be more efficient in adding performance-related products and to eradicate trouble areas before they bring about serious system traffic jams. However, configuring Microsoft Operations Manager to take complete advantage of this complex monitoring solution can be a challenge. With over four years of background with the NetIQ technology upon which MOM is based, Progent's technical team members can help you select the right System Center Operations Manager features, deploy and integrate Operations Manager, and write custom rules, scripts, reports and alarms for your network environment. Progent can also document Operation Manager's network monitoring rules and procedures for your IT department.

What are the key features of Progent's IT outsourcing packages?
Components of Progent's IT outsourcing offerings include system assessment to ensure that your computer system meets required standards of security and off-site connectivity, round-the-clock network monitoring using Microsoft Operations Manager to anticipate issues before they impact your productivity, optional Help Desk Services from Progent's IT experts, security audit to help protect your network from intruders and virus attacks, application of Service Packs and security patches for servers and applications, reduced rates on Progentís remote and on-premises troubleshooting services, and the expertise of Progentís staff of Microsoft-certified IT consultants and support technicians.

Can Progent help me replace my old voice mail system with Exchange 2010?
Improvements in Exchange Server 2010 for software-driven voice messaging include speech-to-character conversion for rapidly scanning your voice mail instead of playing back every call, automatic attendants to greet callers and help them to navigate your voice mail system, rules-based answering processes to transfer or scan incoming calls based on ID or contact data, and text messaging alerts about unanswered calls or messages. Progent's Exchange 2010 consultants can assist you to evaluate the cost benefits and technical challenges of swapping your current voice mail technology with a telephony environment powered by Exchange 2010, plan and install Microsoft Exchange Server 2010 with unified messaging functionality, and provide ongoing remote technical help and maintenance services to speed up your ROI for integrating Exchange 2010's digital voice solution.

How can Progent help my business get the most benefit from Microsoft System Center Operations Manager?
System Center 2016 Operations Manager helps to promote consistent performance and dependable uptime for critical workloads by offering unified, mixed-platform tracking of IT infrastructure installed throughout on-premises datacenters and private and public clouds. Progent's consulting group can provide advanced online and onsite support to assist businesses of all sizes to plan, implement, tune, update and troubleshoot Operations Manager 2016 deployments. Progent's Operations Manager 2016 consultants can help your company to migrate to SCOM 2016 from earlier releases or from other IT infrastructure monitoring products, or integrate multiple monitoring systems into a cohesive IT management ecosystem. Progent can also help you expand your Operations Manager 2016 environment to include infrastructure based in public clouds by delivering Azure integration consulting and Amazon AWS hybrid cloud expertise.

Why does Progent often recommend upgrading to Microsoft Windows Server 2012 R2?
Microsoft Windows Server 2012 R2 is an important advance in making information networks more protected and fault tolerant, simpler to virtualize and administer, faster, and able to offer a better platform for web hosting and development. Progent's Microsoft Gold-certified Windows 2012 R2 consultants can help your business benefit fully from the enhancements incorporated into Microsoft Windows Server 2012 R2 by delivering consulting, technical support, education, staffing, monitoring, and security expertise.

Can Progent help configure and integrate Cisco wireless VoIP phones?
Integration of Cisco's wireless IP phones usually requires that IT teams configure and fine tune many components of your Wi-Fi environment including access points, routers and switches, Cisco wireless LAN controllers, and network management tools. Progent's wireless IP phone configuration and troubleshooting consultants offer online and onsite support to help your organization create and maintain a Cisco wireless VoIP phone solution by providing integration services that range from debugging the set up of an IP phone or access point to providing comprehensive project management outsourcing or co-sourcing services for modernizing the Wi-Fi infrastructure of an entire campus.

Can Progent help me integrate my Mac workstations with Exchange-based email?
Progent's Apple support specialists and Microsoft-certified experts can show you how to install Microsoft Outlook:Mac 2011 or Entourage:Mac and Microsoft Exchange Server so your Apple Macintosh users can work closely with colleagues who run Outlook. With Exchange and Outlook 2011 or Entourage, Exchange and Apple Macintosh systems can coexist, allowing Mac users to receive and send email, search the Exchange global address list, copy addresses, sync up appointments, and invite fellow workers to meetings via your Exchange account. Progent's Outlook for Mac and Microsoft Entourage:Mac experts can make sure that your Exchange Server is appropriately configured and that LDAP and Outlook Web connectivity are working. Progent also offers specialized online education for Microsoft Outlook Mac and Entourage:Mac.

How can Progent help our business evaluate and install Windows Server 2012 R2?
Progent's Microsoft-certified Windows Server 2012 R2 support experts can help you to assess the business value of Windows Server 2012 for your organization, create pilot systems and migration plans, tune your infrastructure for on-premises, multi-location, private or public Cloud-based, and hybrid datacenters, train your IT management, staff, develop an enterprise-wide security plan, automate IT management, help with creating applications, and generate and test a disaster recovery/business continuity plan. If your organization is thinking about moving from Microsoft Windows Server 2012 R2 to Windows Server 2016, Progent's Windows Server 2016 hybrid cloud integration experts can assist you to evaluate the benefits of Windows Server 2016 for your environment and design and implement a smooth move to Windows Server 2016 and Hyper-V 2016 based on a local, cloud-centric, or hybrid architecture.

How Can Progent help with Microsoft SharePoint?
Progent has been providing SharePoint consulting services since the first SharePoint product was published more than a decade ago, and Progent has the scope of technical knowledge to assist organizations of all sizes to design and implement a SharePoint Server 2013 deployment and create SharePoint Server 2013 applications that add substantial business benefit to your IT investment. Progent's Microsoft Gold-certified consulting team can assist your company to evaluate the risks and benefits of migrating to SharePoint 2013 or SharePoint Online from legacy releases of SharePoint or from another collaboration environment; decide if an on-premises, Cloud-based or hybrid deployment is most sensible for your busi9ness; and select the most appropriate version of SharePoint 2013 for your purposes. Progent can provide full project management support or can help in specific tasks associated with your SharePoint 2013 migration.

Does Progent offer network monitoring support?
Progent provides a selection of Network Support Packages based on the proactive problem solving capabilities of System Center Operations Manager, a next-generation server management software solution that tracks the reliability, speed and security of your IT network and identifies anomalies before they can disrupt your system. To provide additional insight concerning the performance and robustness of your system environment, Progent can help you install and manage popular network monitoring software powered by the Linux operating system.

What are the benefits of Progent's documentation of support services?
The aggregate service reports created for your organization by Progent helps you avoid becoming dependent on a single consultant. Progent's detailed reports of billed support enables one Progent IT engineer to carry on where another left off while minimizing time spent getting familiar with your network set up. Detailed service reporting also offer your in-house IT staff a better understanding of important technical issues involving your network and offer insight about ways to predict and fix problems in the future. For these reasons, Progent's service documentation is a crucial component of Progent's policy of knowledge transfer. Another benefit of Progent's service reporting is that your company can more efficiently create, an in-house IT support organization if and when it becomes economical to do so, or you can migrate to a different consulting firm if you become displeased with Progent's service.

Can Progent help us to deploy System Center 2016 Virtual Machine Manager to manage our hybrid cloud network?
System Center 2016 Virtual Machine Manager is part of Microsoft's System Center 2016 family of IT infrastructure monitoring and management tools and is intended to provide a unified solution for configuring and managing virtualized datacenters across hybrid environments that can include on-premises and hosted datacenters and Azure publics cloud services. Progent's Virtual Machine Manager 2016 consultants can assist businesses of all sizes with any aspect of building, deploying, and managing a SCVMM 2016 ecosystem. Progent can review your virtualization topology, show you how to upgrade efficiently from older versions of Virtual Machine Manager, develop workflows for creating and deploying virtual machines and hosts, implement high-availability scale-out clusters, integrate your datacenter resources with public cloud services, set up virtual switches and load balancers, develop and refine PowerShell scripts, and assist you to assess the strategic business benefits of the latest capabilities like Storage Replica and Shielded VMs. Progent's virtualization professionals can provide world-class Hyper-V consulting and VMware ESXi support.



More Questions and Answers

If your small business is in Salinas, Marina, Castroville or anywhere in the Monterey area area and you are looking for computer support, IT outsourcing, or top-level services from a certified Progent consultant, call 831-600-4300 or visit Contact Progent.
















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