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Does Progent support all major data backup/recovery products and services?
Progent's backup experts can provide support for a wide array of products and technologies that provide solutions for protecting Microsoft Windows, Mac, and Linux physical and virtual servers and desktops as well as notebooks and smartphones. Progent offers consulting support for leading data protection platforms including Acronis, Backup Exec, BackupAssist Software, CrashPlan, Double-Take Software, MozyPro, Retrospect, Time Machine, VMware Data Recovery (VDR), and Solaris FLARs. Progent can help you to install, upgrade, or maintain data backup solutions for a range of environments such as on-premises, edge to datacenter, cloud-based, or hybrid.

Can Progent help implement virtual desktops with Windows Server 2008 R2?
Microsoft's virtual desktop solutions reduce the work required for network managers to set up software programs so that they are consistent across an entire user base, provide the ability to control access to critical data, and enable fast deployment of new or upgraded desktops. With Microsoft Windows Server 2008 R2, the Terminal Services tool has been enhanced and renamed Remote Desktop Services or RDS. Microsoft's new Virtual Desktop Infrastructure that powers RDS streamlines desktop access, improves responsiveness, strengthens data security, centralizes management, and provides an almost seamless client experience. Progent's desktop virtualization consultants can assist you to assess the business advantages of Microsoft's desktop virtualization technologies, configure test and production environments, improve your system architecture to accommodate virtual desktops effectively, evaluate and remediate security issues, and educate your network administrators to follow best practices to gain maximum payback from client virtualization.

What are the advantages to my business of Progent's network monitoring services?
System Center Operations Manager improves the reliability of mission-critical applications by proactively identifying and helping to fix trouble spots before they can crash a network. System Center Operations Manager can optimize network throughput by checking predefined performance levels and usage patterns on key servers, allowing IT managers to be more efficient in adding performance-related products and to eradicate problem areas before they cause severe system bottlenecks. However, setting up Microsoft Operations Manager to take complete advantage of this sophisticated monitoring solution can be a challenge. With more four years of background with the NetIQ software upon which MOM is derived, Progent's technical staff can help you select the proper Operations Manager features, install and configure Operations Manager, and create specialized rules, scripts, reports and alerts for your IT system. Progent can also document Operation Manager's server monitoring policies and procedures for your IT department.

What are the key features of Progent's IT outsourcing packages?
Features of Progent's IT outsourcing packages include system assessment to ensure that your computer system satisfies required levels of security and remote access, 24x7 system monitoring using Microsoft Operations Manager to resolve issues before they impact your productivity, if required Help Desk Support from Progent's technical experts, security assessment to help protect your network from hackers and virus attacks, application of Service Packs and security patches for servers and software, discounts on Progentís remote and on-premises network support services, and the expertise of Progentís team of Microsoft-certified network architects and service technicians.

Can Progent help me replace my old voice mail system with Exchange 2010?
Improvements in Microsoft Exchange Server 2010 for software-driven voice messaging include voice-to-text translation for rapidly scanning your messages rather than playing back each message, digital attendants to answer callers and assist them to navigate your voice mail system, rules-based call answering procedures to forward or filter calls depending on ID or contact data, and text alerts about unanswered voice calls or messages. Progent's Exchange Server 2010 experts can help your company to assess the strategic advantages and technical challenges of swapping your existing voice mail solution with a telephony environment based on Exchange 2010, plan and deploy Exchange Server 2010 with integrated voice mail capability, and deliver ongoing online consulting help and maintenance services to accelerate your ROI for integrating Exchange Server 2010's digital voice solution.

How can Progent help my business get the most benefit from Microsoft System Center Operations Manager?
Installing System Center Operations Manager can be a challenge. With over ten years of experience with System Center Operations Manager and its core technology, Progent's IT consulting experts can help to you choose the right System Center Operations Manager components, configure and integrate Operations Manager, and write custom rules, scripts, reports and alerts for your organization. Progent can also document Microsoft Operations Manager's network monitoring policies and procedures.

You can outsource Microsoft System Center Operations Manager problem resolution to Progent's Microsoft Gold-certified consultants. With years of network support experience, these IT experts can also respond quickly to the monitoring data produced by Microsoft System Center Operations Manager to keep mission-critical servers operating smoothly. By analyzing trend information and reacting efficiently to alerts, Progent can eliminate incipient problems before they result in network failure or solve serious problems as soon as they manifest themselves. Usually, Progent can solve problems remotely, conserving time and money. For serious problems that demand in-person support, Progent can immediately dispatch a field technician to the site of any small business in the San Francisco Bay Area and to most zips in the United States.

Why does Progent often recommend upgrading to Microsoft Windows Server 2012 R2?
Microsoft Windows Server 2012 R2 represents an important advance in making IT networks more protected and fault tolerant, simpler to virtualize and administer, faster, and able to provide a better environment for web hosting and development. Progent's Microsoft-certified Windows Server 2012 R2 support experts can assist your business get the most from the improvements incorporated into Microsoft Windows Server 2012 R2 by providing certified consulting, support, training, staffing, monitoring, and security services.

How can Progent help us with our hybrid cloud solution?
Progent's hybrid cloud solutions consultantsoffer advanced online consulting services to help companies of any size to connect their IT infrastructure with popular public cloud platforms such as Microsoft Azure and Amazon Web Services. Progent can help you to design and manage cost-effective hybrid ecosystems that support Windows and Linux operating systems and applications in hybrid architectures that combine on-premises IT assets along with public cloud services. To help you to integrate public cloud services with networks, Progent can provide a range of cloud integration support services that include Office 365 integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud design and deployment services, Amazon Web Services (AWS) cloud integration support, and Amazon Web Marketing Service development and troubleshooting.

Can Progent help me integrate my Mac workstations with Exchange-based email?
Progent's Apple support specialists and Microsoft-certified experts can show you how to install Microsoft Outlook:Mac 2011 or Entourage:Mac and Microsoft Exchange Server so your Apple Macintosh users can work closely with colleagues who run Outlook. With Exchange and Outlook 2011 or Entourage, Exchange and Apple Macintosh systems can coexist, allowing Mac users to receive and send email, search the Exchange global address list, copy addresses, sync up appointments, and invite fellow workers to meetings via your Exchange account. Progent's Outlook for Mac and Microsoft Entourage:Mac experts can make sure that your Exchange Server is appropriately configured and that LDAP and Outlook Web connectivity are working. Progent also offers specialized online education for Microsoft Outlook Mac and Entourage:Mac.

Can Progent help our company integrate Windows 8.1 desktop computers and mobile devices?
Progent's certified Windows 8.1 experts can provide a range of consulting services to help organizations of all sizes to install, administer, and support IT systems that include desktops, notebooks, tablets, or Windows phones based on Windows 8.1. For enterprises, Progent's senior project management consultants can help set up test environments to evaluate Microsoft Windows 8.1 and develop and implement Windows 8.1 deployment projects based on leading practices. Progent's consultants also offer Windows 10 migration support.

How Can Progent help with Microsoft SharePoint?
Progent has been delivering SharePoint support since the first SharePoint product was released more than a a dozen years, and Progent has the breadth and depth of technical know-how to assist organizations of any size to design and implement a SharePoint Server 2013 installation and develop SharePoint Server 2013 applications that bring significant business value to your IT investment. Progent's Microsoft Gold-certified consultants can assist your company to assess the risks and benefits of upgrading to SharePoint Server or SharePoint Online from earlier versions of SharePoint or from a different collaboration solution; decide whether an on-premises, Cloud-based or hybrid configuration is most sensible for your organization; and pick the right edition of SharePoint 2013 for your purposes. Progent can provide full project management outsourcing or can help in individual tasks related to your SharePoint 2013 migration.

Does Progent offer network monitoring support?
Progent offers a selection of Network Support Bundles based on the advanced problem solving abilities of System Center Operations Manager, a cutting-edge server management software solution that tracks the reliability, speed and security of your information network and identifies anomalies before they can disrupt your network. To provide more insight about the performance and stability of your system environment, Progent can help you install and operate leading network monitoring software powered by the Linux operating system.

What are the benefits of Progent's documentation of support services?
The accumulated service reports created for your small business by Progent keeps you from becoming dependent on a single consultant. Progent's detailed records of delivered support enables one Progent consultant to take up where another left off while eliminating time lost becoming familiar with your network set up. Detailed service reporting also offer your internal IT organization a better appreciation of key technical problem areas involving your network and offer insight about how to predict and resolve network trouble in the future. In this way, Progent's service reporting is a crucial aspect of Progent's practice of knowledge transfer. Another benefit of Progent's service reporting is that your company can more efficiently build up, an internal IT support team if and when it becomes expedient to do so, or you can migrate to another consulting firm if you become displeased with Progent's support.

How can Progent help our company to use System Center 2016 to manage our hybrid cloud environment?
System Center 2016 provides major improvements for managing hybrid cloud networks by offering comprehensive support for Windows Server 2016, Windows 10; unified management of mixed-OS networks that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support including closer integration with Intune for iPhone and Android smartphone management plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide advanced online and onsite support for all components of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and configure a new implementation of System Center 2016, extend or optimize an existing one, migrate efficiently from an earlier version of System Center, or troubleshoot your System Center solution.



More Questions and Answers

If your small business is in Salinas, Marina, Castroville or anywhere in the Monterey area area and you are in need of technical help, IT outsourcing, or advanced expertise from a certified Progent consultant, call 831-600-4300 or visit Contact Progent.
















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