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How can Progent help my Linux developers?
If you are creating UNIX or Linux applications on a network that features Windows-based servers, desktops and applications, Progent offers IT outsourcing services that keep your system productive while freeing you to focus on your field of strategic expertise. By taking advantage of automated network monitoring and providing remote and on-premises support as you need it, Progent delivers Linux developer support that offers an affordable way to manage a business network that features top-level availability, security and speed.

Does Progent support Firewall and VPN technology from vendors other than Microsoft and Cisco?
In addition to supporting a broad range of security solutions from Microsoft and Cisco, Progent offers companies expert consulting for products from other major firewall suppliers including Check Point Software, WatchGuard, Juniper Networks, SonicWALL, and Symantec. Progent can help you create a comprehensive security strategy and choose appropriate products from a variety of suppliers to support your security goals while staying within your budget limits.

Can Progent help us migrate to System Center 2016 Configuration Manager?
System Center Configuration Manager 2016 automates software provisioning at scale, streamlines security and compliance settings management, inventories network resources, guards against company data leakage, provides network health reporting, allows safe self service, and offers a single point of control for administering mixed-OS networks running on-premises, cloud-centric, or hybrid deployment topologies. Progent's Microsoft Gold-certified SCCM 2016 consultants and Microsoft Azure cloud integration experts can help your organization with any aspect of designing, installing, using and repairing a System Center 2016 Configuration Manager deployment for on-premises, cloud, or hybrid networks.

What are the advantages of being a Microsoft Gold Certified Partner?
Because Progent is a Microsoft Gold Certified Partner, each Progent MCSE support specialist and computer consultant has access to the technical and educational resources necessary to provide the best network support available. Progent has world-class expertise in the architecture, implementation and maintenance of Microsoft-based information technology. Progent's Microsoft-certified IT support professionals offer Active Directory consulting, MS Exchange 2016 planning and deployment, Exchange 2013 Server integration, Exchange 2010 management, Exchange Server 2003 upgrade help, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and deployment, Microsoft Windows Server 2008 consulting, plus Windows 10 migration consulting, Microsoft Windows 8.1 expertise, Windows 7 maintenance, Microsoft Office development and training, and Dynamics GP (Great Plains) customization.

How can Progent help our company to use System Center 2016 to manage our hybrid cloud environment?
System Center 2016 provides major improvements for managing hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10 clients; seamless integration of heterogeneous networks that include Linux, Hyper-V and VMware; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone management plus native integration with Microsoft Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center 2016 consultants offer world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager (SCOM), Configuration Manager, Virtual Machine Manager, Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize an existing one, migrate efficiently from an earlier release of System Center, or troubleshoot your System Center solution.

Can Progent help us select an Internet connectivity solutiuon that makes sense for our business?
Progent can provide the cost-effective services of remote Internet connectivity experts to help your organization to assess or enhance your Internet services so your Internet connectivity solution aligns with your business needs. Services available from Progent include evaluation of your current bandwidth utilization, vendor and service plan comparison and selection, network provisioning, and overseeing a smooth switchover to a different carrier and/or service arrangement. Network provisioning can include optimizing existing routers and switches and configuring new ones, setting up firewalls, and designing dependable BGP configurations. Progent's ISP, telecommunication carrier and data center vendor relationships includes AT&T, Cable & Wireless, Cogent Communications, Covad, EarthLink, Global Crossing, Level 3 Communications, Qwest Communications, Savvis, Sprint, TW Telecom, Verio, and XO Communications.

What pricing structure does Progent use for support services?
Progent's simple per-minute service model requires no complex contracts, retainers or hidden charges for standard service. Many competitors require minimum charges or other extra fees that increase service costs. For remote support from Progent during normal working hours, you pay only for the documented hours devoted to working on your support issue. If it only requires fifteen minutes to correct your problem, then you are charged only for fifteen minutes. For scheduled on-premises support service booked more than 24 hours ahead, you are billed only for the time when a Progent consultant is actually on-site repairing your problems. No extra on location surcharges or travel expenses. Only Progent's competitive by-the-minute billing rate. For emergency same-day on-premises support calls, you may have to pay for our engineer's travel time, but never an increased emergency billing rate.

Does Progent offer special IT outsourcing packages for mid-sized businesses?
Progent can provide medium size companies in Northern California and in major cities throughout the U two cost-effective outsourcing support programs built on Operations Manager:

  • Managed Network Monitoring Package
  • Comprehensive Network Monitoring Package

    To view a single-page printer-friendly fact sheet describing Progent's two Network Monitoring Packages for mid-sized organizations, click:Network Monitoring Packages.

    Can Progent help me manage and troubleshoot BlackBerry smartphones and BlackBerry Enterprise Server?
    Progent offers the expertise of BlackBerry-qualified experts who can help small organizations to plan, administer, and troubleshoot BlackBerry Enterprise Server and BlackBerry mobile devices economically and effectively, eliminating the need for an internal BlackBerry specialist and minimizing the cost and hassle of supporting a mobile wireless workgroup. Progent's BlackBerry engineers have in-depth backgrounds working with Progent's Microsoft-qualified consultants, Cisco CCIE-certified engineers, and CISSP and CISM-certified security engineers. This wide range of knowledge, combined with Progent's proven online support model, provides small and mid-size companies a cost-effective option for incorporating BlackBerry devices and software seamlessly into their IT network.

    Does Progent offer support for video conferencing and immersive telepresence?
    Progent can provide the support of a certified video conferencing and telepresence engineer with an extensive background deploying products from the leading telepresence vendors such as Cisco/TANDBERG, Polycom, LifeSize and Radvision and can help your company to design, install, expand, or maintain a video conferencing environment that protects your current investment and maximizes the strategic value of your information network. Progent can also provide the services of network infrastructure engineers able to help businesses of all sizes to create and troubleshoot a communications network that delivers the speed, reliability, protection, and scalability you need to support your telepresence solution.

    Can Progent help us deploy System Center Data Protection Manager for automated backup?
    System Center 2016 Data Protection Manager offers small and mid-size businesses automatic backup and simplified restore capabilities for Microsoft environment. Data Protection Manager 2016 offers application-sensitive backup for key workloads such as SQL Server, Exchange Server and SharePoint, backs up Windows and Linux VMs, works with virtual machines hosted by Windows Hyper-V as well as VMware, and integrates seamlessly with Azure for convenient cloud-based backup and recovery. Progent's Microsoft certified Data Protection Manager 2016 consultants can help you to design, deploy, manage, and troubleshoot a multi-site backup/restore system powered by Data Protection Manager 2016. Progent can help you to migrate from an older version of DPM or from an outdated solution, and Progent can tune your SCDPM 2016 ecosystem for on premises, hosted, cloud or hybrid deployments. Progent offers remote or onsite consulting expertise and can provide as-needed guidance to help you through challenging issues or provide end-to-end project management support to make sure you complete your SCDPM 2016 initiative on time and within your budget.

    What are the key features of Progent's IT outsourcing packages?
    Components of Progent's IT outsourcing packages include system assessment to make sure that your network meets required standards of security and off-site access, round-the-clock system monitoring using Microsoft Operations Manager to anticipate issues before they impact your productivity, if required Help Desk Services from Progent's technical experts, security assessment to help protect your network from intruders and viruses, application of Service Packs and security patches for servers and applications, reduced rates on Progentís off-site and on-premises network support services, and the expertise of Progentís staff of Microsoft-certified system engineers and support personnel.

    Why does Progent often recommend upgrading to Microsoft Windows Server 2012 R2?
    Microsoft Windows Server 2012 R2 represents a major advance in making IT systems more protected and available, easier to virtualize and manage, higher performing, and able to offer an improved environment for web publishing. Progent's Microsoft Gold-certified Windows Server 2012 R2 consultants can help your business get the most from the enhancements incorporated into Windows Server 2012 R2 by delivering consulting, support, education, temporary staffing, monitoring, and security expertise.

    Does Progent offer consulting support for Cisco's Meraki cloud-managed Wi-Fi access points?
    Progent's Cisco Meraki wireless AP consultants offer online and onsite support to assist organizations of any size to design, deploy, maintain, upgrade or troubleshoot Wi-Fi systems that utilize Cisco Meraki APs. Progent can assist you to configure and manage Cisco's Meraki-based Wi-Fi infrastructure for environments that can range from a teleworker's home or a remote office all the way to a campus or a multi-site enterprise. Progent can also help you to integrate additional Cisco products such as switches, ASR routers and ASA firewalls to create a cohesive network infrastructure that delivers identical connectivity, responsiveness, security compliance, ease of management and availability for wired and Wi-Fi users irrespective of their mobility or device. (See Meraki switches configuration and management.)

    More Questions and Answers

    If your small business is in Salinas, Marina, Castroville or anywhere in the Monterey area area and you are looking for computer support, information technology outsourcing, or high-level services from a Progent consultant, call 831-600-4300 or visit Contact Progent.

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