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Does Progent Offer Business Continuity Planning Services?
Progent offers advanced remote expertise for business continuity planning, testing, and training to help your company to respond to potential catastrophes, reduce service disruption for your essential IT operations, eliminate lost information, and meet regulatory mandates and business obligations. Progent's business continuity experts can work closely with your executive and IT administration group to perform risk evaluation, define interdependencies, specify the resources needed to run your organization, determine key IT services and define acceptable restoration times, qualify colocation sites, set up secure remote connectivity for key employees, plan emergency notification mechanisms and define responsibilities for personnel, document a comprehensive recovery plan, and provide training for key people to execute your agreed upon plan.

Does Progent support Microsoft and Cisco technology exclusively?
Progent's emphasis is Microsoft operating systems and applications and Cisco networking products, but Progent has extensive experience in the creation, installation, and integration of cohesive networks that incorporate products from several top vendors. Support services available from Progent include Mac and iPad help, Linux support, Sun Solaris coexistence with Windows, Apple iPhone integration, Google Android smartphone and tablet integration, BlackBerry integration, Citrix consulting, plus technical services for Computer Associates, HP/Compaq, Dell Computers, IBM, Symantec, Trend Micro, VERITAS, and WatchGuard.

Can Progent help my business migrate from Windows Server 2000 or Windows Server 2003?
Progent can show you how to create, justify and carry out a project to transition to Windows Server 2012 R2 from a Windows Server 2003 or Microsoft Windows 2000 Server environment. Progent's Microsoft Gold consultants can also deliver affordable online consulting and technical help so you can maintain Windows Server 2012 deployments. Progent can help you to determine the strategic value of migrating from previous versions of Microsoft Windows Server and can adhere to best practices to ensure an efficient move to 2012 R2.

Can Progent help my business develop custom eCommerce applications?
Progent's application experts can assist your business to develop web sites that are integrated with sales and inventory applications to minimize the cost and increase the dependability of on-line commerce. Progent can help you to set up a secure, reliable e-commerce environment and build specialized web applications based on standard tools and or customize available software so that they accommodate your specific business needs. Progent offers online access to experienced Microsoft SQL Server developers and Oracle database developers and database administrators, and MySQL consultants to help your company to carry out line-of-business development projects.

My business application needs 24x7 support. Can Progent help?
Progent's economical after-hours online support program offers clients round-the-clock access to online support from Progent's Technical Response Center. Support services available outside normal work hours include resolving problems with Windows servers, Microsoft Windows desktop troubleshooting, assistance with MS Office programs, network and system backup and recovery, and fundamental routing and switching support for Cisco technology.

Does Progent support Cisco's legacy firewalls as well as next-generation ASA firewalls with Firepower Services?
The new Cisco ASA 5500-X Series of firewalls with Firepower Services offer significantly more value than Cisco's earlier PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX security appliances for new installations. Progent's Cisco-qualified CCIE network experts can help your company to manage your current PIX or ASA 5500 firewalls or migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent's consultants offer online and on-premises support for ASA 5500-X firewalls with Firepower Services and can assist your company to design, configure, optimize, administer and troubleshoot firewall solutions based around Cisco ASA 5500-X firewalls with Firepower Services.

Does Progent offer consulting services for Windows Server Essentials?
Microsoft Windows Server 2012 R2 Essentials is an affordable, versatile operating system that allows small organizations to transition from the traditional stand-alone in-house datacenter to the modern hybrid computing paradigm that includes both local and virtualized cloud-based resources. Progent's certified Windows Server Essentials consultants offer cost-effective remote consulting and troubleshooting services for Microsoft Windows Server Essentials. Progent can help you to determine the potential productivity and cost advantages of moving to Essentials and implementing a hybrid local/cloud-based design for your computing environment. Progent offers full-service project management support to help you plan and execute a smooth migration to Windows Server 2012 R2 Essentials, Microsoft Office 365, and other Azure Cloud platforms and services. Progent can also provide continuing consulting, technical support, and training.

How can Progent help my business get the most benefit from Microsoft System Center Operations Manager?
Installing Microsoft System Center Operations Manager can be a challenge. With more than 10 years of experience with System Center Operations Manager and its antecedents, Progent's IT consulting experts can help to you choose the right Operations Manager components, set up and integrate Operations Manager, and develop custom rules, scripts, reports and alerts for your organization. Progent can also write a description of Microsoft Operations Manager's server monitoring policies.

You can outsource Microsoft System Center Operations Manager problem resolution to Progent's Microsoft Gold-certified consulting staff. With years of IT management experience, these IT experts can also act quickly to the monitoring information generated by Microsoft System Center Operations Manager to keep vital servers operating smoothly. By analyzing trend data and responding appropriately to alerts, Progent can resolve incipient problems before they result in network failure or solve critical problems the moment they occur. In most cases, Progent can fix problems remotely, saving time and money. For severe problems that demand on-premises support, Progent can quickly dispatch a field engineer to the site of any small business in Northern California and to most zips in the U.S.

What services are available from Progent to support Windows Server 2003?
Progent can assist you with administering, maintaining and repairing information technology solutions powered by Windows Server 2003, and can support your transition to Windows Server 2012 R2 from older releases of Windows Servers or from Multi-OS networks. Progent's migration support services cover needs assessment, deployment, configuration, validation, education, and remote technical support. If you are considering creating a hybrid network model that combines on-premises systems with public cloud services like those available on Microsoft Azure, Progent can provide Windows Server 2016 hybrid solutions.

What are the key features of Progent's IT outsourcing packages?
Features of Progent's IT outsourcing offerings include network assessment to ensure that your network meets professional standards of security and remote connectivity, 24x7 network monitoring using Microsoft Operations Manager to resolve issues before they impact your productivity, optional Help Desk Support from Progent's technical staff, security assessment to help preserve your system from intruders and viruses, installation of Service Packs and security updates for servers and software, discounts on Progentís off-site and on-site network support services, and access to Progentís team of Microsoft-certified network architects and support personnel.

How can Progent help us with our hybrid cloud solution?
Progent's hybrid cloud solutions consultantsoffer expert remote consulting services to help organizations of all sizes to integrate their networks with popular public clouds such as Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid environments that can include Windows and Linux operating systems and applications in hybrid topologies that utilize on-premises resources along with public clouds. To assist you to integrate public clouds with physical datacenters, Progent offers a variety of public cloud integration support services that include Office 365 integration solutions with on-premises Exchange deployments, Microsoft Azure hybrid cloud planning and deployment services, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) development and debugging.

Does Progent support Citrix desktop virtualization software?
Progent's Citrix XenDesktop consultants and XenApp desktop virtualization engineers can assist you to design, install, administer, and support a virtual Windows desktop and application delivery system based on Citrix XenDesktop or XenApp for virtualizing desktop computers. Progent's Cisco CCIE network consultants can show you how to optimize your network for delivering server and client-side applications, and Progent's remote datacenter management and support experts can assist your organization to manage and support a remote datacenter that offers high uptime, enhanced protection, and rapid recovery.

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If your small business is in Salinas, Marina, Castroville or anywhere in the Monterey area area and you are looking for computer support, information technology outsourcing, or high-level services from a Microsoft or Cisco certified professional, call 831-600-4300 or visit Contact Progent.

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