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How can Progent help integrate Office 365 Exchange Online with on-premises Exchange?
Microsoft allows you to create transparent hybrid ecosystems that integrate Office 365 Exchange Online and local Exchange deployments. This permits you to have some mailboxes located at your on-premises datacenter and other mailboxes resident on Office 365. Progent's certified Exchange consulting team can help your organization with any facet of planning, integrating and debugging your hybrid Exchange network. Progent's Exchange consultants can deliver as-needed expertise to help you through challenging technical problems and also can provide comprehensive project management outsourcing or co-sourcing to make sure your hybrid Office 365 initiative is successfully completed on schedule and within budget. For details about Progent's consulting expertise for integrating Office 365 and on-premises Exchange systems, visit Office 365 integration with on-premises Exchange.

Does Progent offer support for Microsoft Dynamics NAV ERP software?
The latest version of MS Dynamics NAV ERP includes powerful new features such as tailored Role Centers, enhanced business analytics and reporting options, and advanced workflow management. Progent's Dynamics NAV software experts can provide custom programming, configuration and debugging support to help your company to take advantage of Microsoft Dynamics NAV. Progentís engineers can assist you to connect MS Dynamics NAV ERP software to other services and programs. In addition, Progent can assist your organization to design and analyze data warehouses so you can enhance your knowledge of your operations, acquire additional clients, expand your sales campaigns, and build productive alliances.

What is Progent's response time for providing online technical support?
Progent's Technical Response Center (TRC) is dedicated to delivering the best level of online network support services offered anywhere for emergency as well as non-critical issues. For urgent issues that impact multiple users, crucial individuals, or a mission-critical program, the TRC is set up to respond within an hour. For standard problems, the TRC will within two hours. In all cases, your ticket will be generated promptly and accurately, You will receive a confirmation from the ticketing system, and the TRC will get in touch with you regarding each corrected problem to confirm you are satisfied with the results and ready to close the ticket. Learn more details about Progent's Technical Response Center Customer Commitment.

Does Progent offer help with specific Apple Mac applications?
Progent's Apple Macintosh experts can support the creative aspect of Mac networks by providing professional services and teaching in imaging, audio, and video. Progent's consultants can provide Apple Mac application training for titles that include Photoshop, Illustrator, QuarkXPress, Apple Motion, MOTU Digital Performer, and Digidesign Pro Tools. Progent can also help you with complex tasks such as image capture or digitizing audio or video or installing an commercial grade post-production studio.

Why does Progent often recommend upgrading to Microsoft Windows Server 2012 R2?
Microsoft Windows Server 2012 R2 represents a major step forward in making IT systems more secure and available, simpler to virtualize and manage, faster, and able to provide a better platform for web hosting and development. Progent's Microsoft Gold-certified Windows 2012 R2 support experts can help your business benefit fully from the enhancements incorporated into Windows Server 2012 R2 by providing certified consulting, tech support, education, temporary staffing, network monitoring, and security engineering services.

Why should a small business outsource IT support?
Whether it involves planning IT system infrastructure, setting up or outsourcing a Help Desk, rolling out an updated email solution, or building an web-based business application, outsourcing your IT support services can control expenses and minimize risks, allowing network service expenses to expand in a more steady and controlled fashion than is possible by building up a large, all-purpose in-house IT staff.

Does Progent offer consulting support for Cisco's Meraki cloud-managed Wi-Fi access points?
Progent's Cisco Meraki wireless access point experts provide remote and on-premises support to help businesses of all sizes to design, install, manage, expand or repair Wi-Fi systems that utilize Cisco Meraki cloud-managed APs. Progent can assist you to set up and manage Cisco's Meraki-based Wi-Fi infrastructure for environments that range from a teleworker's home or a remote office to a campus or a nationwide enterprise. Progent can also assist you to integrate additional Cisco technology including Catalyst, Nexus and Meraki switches, ASR routers and firewalls to create a cohesive ecosystem that provides the same connectivity, performance, security compliance, ease of management and uptime for wired and Wi-Fi clients irrespective of their location or device. (See Meraki switches consulting and troubleshooting services.)

Can Progent help my business migrate from Windows Server 2000 or Windows Server 2003?
Progent can show you how to design, rationalize and implement a plan to to Windows Server 2012 R2 from a Windows Server 2003 or Windows 2000 Server environment. Progent's Microsoft Gold-certified Server Platform consultants can also provide affordable online consulting services and technical help so you can maintain 2012 deployments. Progent can help you to determine the business advantage of upgrading from earlier releases of Windows Server and can adhere to best practices to ensure an efficient transition to 2012 R2.

How can Progent help our business evaluate and install Windows Server 2012 R2?
Progent's certified Windows Server 2012 R2 support experts can assist you to evaluate the benefits of Windows Server 2012 for your organization, develop pilot systems and migration strategies, tune your network infrastructure for on-premises, multi-site, private or public Cloud-based, and hybrid datacenters, educate your IT management, staff, create a corporate-wide security plan, streamline network management, help with application development, and generate and test a DR/BC plan. If you are considering moving from Windows Server 2012 R2 to Microsoft Windows Server 2016, Progent's Windows Server 2016 hybrid cloud solutions consultants can assist you to assess the value of Windows Server 2016 for your environment and plan and carry out a smooth upgrade to Windows Server 2016 and Hyper-V 2016 using a local, cloud-centric, or hybrid deployment model.

Can Progent help us to deploy System Center 2016 Virtual Machine Manager to manage our hybrid cloud network?
Microsoft System Center 2016 Virtual Machine Manager is part of Microsoft's System Center 2016 family of network management tools and is designed to provide a unified mechanism for deploying and administering virtualized fabric and services across hybrid networks that can incorporate on-premises and hosted datacenters and Azure publics cloud resources. Progent's Virtual Machine Manager 2016 consulting experts can help businesses of all sizes with all facets of building, implementing, and managing a SCVMM 2016 solution. Progent can assess your virtualization architecture, show you how to migrate efficiently from legacy versions of VMM, design processes for building and installing virtual machines and VM hosts, design fault-tolerant compute and storage clusters, integrate your private cloud infrastructure with public cloud services, set up virtual switches, write and refine PowerShell scripts, and assist you to evaluate the potential business benefits of the latest technologies such as Storage Replica and Host Guardian Service. Progent's hypervisor professionals can provide advanced Hyper-V consulting and VMware ESXi expertise.

How can Progent help us design and manage a virtualization solution?
Virtual compute, storage and networking technologies allow IT organizations to optimize utilization, simplify network administration, and enhance workload uptime and data protection. operate multiple virtual servers on one actual computer. Typical applications for virtualization include resource efficiency, low-cost platforms for applications that require older operating systems, and economical segregation of application development or pilot environments from on-line ones. Progent's virtual server consultants can provide Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server 2012 R2 virtual networking consulting, Windows 2008 Hyper-V Virtualization consulting, VMware vSphere deployment, VMware NSX network virtualization design and management, and Citrix XenServer assistance. Progent can deploy virtual machines to maximize speed, dependability and ease of administration while simultaneously lowering expenses; propose and verify business recovery plans that reduce productivity loss in case of a catastrophic failure; and provide continuing maintenance, troubleshooting, and consulting services as virtualization technology evolves.

How do Progent's consultants implement knowledge transfer to my in-house IT staff?
Progent's knowledge transfer services include customized training designed for clients who want to increase their understanding of mainstream office productivity software and network technology. Read more about Progent's Office Word and Office 365 Word training, Microsoft Excel and Microsoft Office 365 Excel classes and consulting, MS Project training, and classes on Apple Mac OS X applications. Progent also offers live remote webinar education classes. Virtual online webinars offer a flexible and affordable way for training your IT staff to operate a wide range of key software products.

Progent also provides detailed documentation for all services performed. These comprehensive service reports provide your internal IT staff a convenient and helpful chronicle of key technical issues concerning your IT system and can shed light on how to anticipate and solve problems in the future.



More Questions and Answers

If your small business is in Salinas, Marina, Castroville or anywhere in the Monterey area area and you are looking for technical assistance, IT outsourcing, or top-level services from a Microsoft or Cisco certified professional, call 831-600-4300 or visit Contact Progent.
















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