Onsite Service Available in Salinas, Marina, Castroville

More Questions and Answers

What Microsoft financial reporting applications can Progent help customize?
Progent's Experts Team provides in-depth consulting know-how in crucial application areas, enabling you to tailor fast, economical and effective business solutions that fit the unique needs of your company. Progent's software application developers can help your business to customize Microsoft's major eCommerce-capable applications such as:
  • Microsoft Dynamics AX ERP Software (formerly Microsoft Axapta)
  • Microsoft Dynamics GP Business Accounting Software (formerly Great Plains)
  • Microsoft Dynamics NAV Business Management Software (formerly Microsoft Navision)
  • Microsoft Dynamics SL Accounting Software (formerly Microsoft Solomon)
  • Microsoft Dynamics RMS

    Does Progent support Lync Server 2013?
    Lync Server 2013 enables organizations of all sizes to build a manageable and protected communications environment that permits a Bring-Your-Own-Device computing style with instant messaging (IM). instant messaging, real-time presence, audio/video and web meetings with app sharing, and both IP-based and PSTN telephony across a wide range of desktop and handheld devices. Progent's Microsoft-certified Lync 2013 experts can assist you to assess the advantages of Lync Server 2013, create an in-house, cloud-based (via Lync Online) or hybrid model appropriate for your current and future goals, implement Lync 2013 so as to speed up your return on investment, and provide custom online and on-premises training to your management staff and users. Progent offers expertise in key components of a Lync 2013 solution including Windows Server, SQL Server and Exchange, and Progent can help you to combine Lync Server 2013 with key Microsoft Office and Office 365 applications such as Outlook, Excel and PowerPoint.

    Does Progent offer support for Microsoft Dynamics GP 2015 R2?
    Microsoft Dynamics GP 2015 R2 introduces a revamped architecture that enhances cloud integration, works with popular handheld devices, permits one-time login with Azure Active Directory, and strengthens security and compliance. Progent's certified Microsoft Dynamics GP 2015 R2 consultants and developers have the broad technical skills and hands-on experience to address the critical IT and business challenges involved with deploying and managing Dynamics GP 2015 R2 and can help your organization to carry out an efficient migration that will optimize the business value of your investment in this powerful platform.

    How can Progent help large enterprises?
    Progent's IT experts can assist enterprises to design, execute, and support major rollouts of key Microsoft, Cisco, and Oracle platforms by delivering services such as Active Directory consulting, MS Exchange 2016 migration, Exchange 2013 integration, SQL Server programming, Cisco network infrastructure engineering, Oracle DBA and development support, MySQL consulting, and project management assistance. Progent has helped some of the world's largest companies to integrate mission-critical IT solutions powered by Microsoft technology and can deliver transparent branch office support to enterprises with local offices in the San Francisco Bay Area or in major cities in the United States.

    How does Progent support the Microsoft Solutions Framework (MSF) process model?
    In conducting IT projects for large companies, Progent uses a structured technique based on predetermined milestones in order to meet budgetary, scheduling, and technical goals while avoiding business disruption. Progent's methodology follows industry project management standards based on the best practices described in the Microsoft Solutions Framework (MSF) and includes requirements identification, planning and architecture proposals, testing, required adjustments, and expert implementation. All phases are documented to create a comprehensive list of IT services delivered and to assist in ongoing system support.

    Does Progent offer support for Microsoft Dynamics NAV ERP software?
    The latest release of MS Dynamics NAV ERP offers several innovations including Personalized Role Centers, enhanced BI and reporting capabilities, and advanced workflow management. Progent's Dynamics NAV software consultants can provide programming, integration and troubleshooting support to help you to take advantage of Microsoft Dynamics NAV. Progentís engineers can assist you to connect MS Dynamics NAV to additional services and applications. In addition, Progent can assist your organization to design and analyze databases so you can enhance your knowledge of your business, attract more customers, refine your marketing strategies, and build productive partnerships.

    How do Progent's consultants implement knowledge transfer to my in-house IT staff?
    Progent's knowledge transfer services include individualized training created for customers who desire to expand their knowledge of mainstream office productivity applications and network infrastructure. Learn more about Progent's Office Word and Microsoft Office 365 Word training, Microsoft Excel and Office 365 Excel classes and consulting, MS Project expertise, and classes on Apple Mac OS X applications. Progent also provides interactive remote webinar education classes. Virtual interactive classes offer a flexible and low-cost solution for teaching your IT staff to operate a wide range of important applications.

    Progent also provides detailed documentation for all delivered services. These comprehensive service reports offer your in-house IT staff a concise and useful history of important technical issues surrounding your network and can shed light on how to anticipate and solve problems to come.

    Can Progent help Us create a hybrid cloud solution based on Windows Server 2016
    Progent's Microsoft Gold-certified information technology experts can provide Windows Server 2016 integration consulting to help businesses of all sizes to design and carry out an efficient move to Windows Server 2016 and Windows Hyper-V 2016 based on a local, cloud-centric, or hybrid deployment model. Progent can assist you to evaluate the benefits of Windows Server 2016 for your environment and can help you with any facet of planning, configuring, managing or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can assist your organization to benefit from the many innovative disaster recovery and information assurance capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines, Credential Guard, JIT Privileged Access Management, VM load balancing, Storage Replica for zero-data-loss disaster recovery, plus multi-domain clusters.

    How can Progent help us with our hybrid cloud solution?
    Progent's hybrid cloud solutions consultantsoffer expert online consulting services to assist organizations of any size to connect their IT infrastructure with popular public clouds including Azure and Amazon Web Services. Progent can assist your it team to design and manage cost-effective hybrid environments that can include Windows and Linux operating systems and apps in hybrid architectures that seamlessly combine physical resources as well as public clouds. To help you to incorporate public clouds with networks, Progent offers a variety of cloud integration services such as Office 365 Exchange Online integration solutions with on-premises Exchange, Azure hybrid cloud planning and deployment consulting, Amazon Web Services cloud integration, and Amazon Web Marketing Service development and troubleshooting.

    How does Progent handle problem escalation?
    Progent employs a collaborative model for problem escalation, making it efficient to deal with even the most difficult technical problems that can crop up from time to time. By leveraging hundreds of man-years of background from Progent's Microsoft and Cisco-certified consultants, Progent can quickly and economically fix issues that would stymie most IT support companies. Working with thousands of businesses on implementation and troubleshooting tasks every year provides Progent a well-grounded view on which approaches succeed and which do not in solving IT problems.

    Why does Progent recommend upgrading from Exchange 2000 or 2003 Server to Exchange Server 2016?
    Exchange 2016 offers important improvements over previous versions of Exchange with features including built-in capability for fault-tolerant mailbox server clusters known as Database Availability Groups or DAGs the ability to use commodity disk drives to slash the cost of big inboxes, a feature-rich OWA web client compatible with all popular browsers, advanced voice mail handling including voice-to-text translation, and a variety of mechanisms for improving security and regulatory compliance. Microsoft calculates that if judiciously configured, up-to-date releases of Exchange Server can reduce email costs by as much as 80%. Since Microsoft no longer supports Microsoft Exchange 2003, businesses have another incentive to ask Progent's Microsoft Exchange 2016 consultants about upgrading to the latest version of Microsoft Exchange.

    Can Progent help us move our data center to a colocation facility?
    There are hundreds of world-class colocation centers in the San Francisco Bay Area and larger metropolitan areas throughout the U.S., and Progent's colocation expert consultants can improve your network's fault tolerance and performance by helping you choose a colo site that addresses the specific needs of your company such as geographic location, space, connectivity, budget, and extra additional features and services. Progentís data center support services are intended for companies with equipment located at colo hosting facilities and in need of timely on-site help at the colocation facility plus remote help from Microsoft and Cisco qualified professionals. Progent offers a selection of co-location center support services including network architecture analysis, Windows and UNIX server installation and support, tech support for server and telecommunications networking, development and deployment of fault tolerant configurations, defining and implementing layered security structures, firewall integration and troubleshooting, configuring load balancing solutions, and planning high-availability server and storage cluster systems.

    What are the advantages of Progent's model for remote support?
    Most IT problems can be fixed quickly by Progent's group of remote support engineers. This eliminates lost productivity that can result from waiting for an on-site consultant to appear in person. In addition, many independent engineers and IT service firms demand minimum on-site billing that can convert a 10-minute problem into a two-hour invoice. Progentís practice of billing by the minute and charging exclusively for service actually performed permits Progentís remote support engineers to resolve hundreds of small issues daily at the lowest possible cost. In addition, the security of knowing there is reliable access to Progent's large team of IT consultants opens the gates to a new world of powerful IT technologies that many small companies might otherwise shy away from because of the risk of having inadequate expertise.

    More Questions and Answers

    If your small business is in Salinas, Marina, Castroville or anywhere in the Monterey area area and you are in need of computer help, information technology outsourcing, or top-level expertise from a certified Progent consultant, call 831-600-4300 or visit Contact Progent.

    © 2002- 2017 Progent Corporation. All rights reserved.