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Can Progent help configure and integrate Cisco wireless VoIP phones?
Creating solutions with Cisco's wireless IP phones usually requires that IT teams configure and optimize numerous components of your Wi-Fi environment including access points, switches, Cisco wireless LAN controllers, and call management tools. Progent's Cisco wireless IP phone configuration and troubleshooting consultants offer remote and on-premises assistance to help your organization build and manage a Cisco wireless VoIP phone solution by providing integration services that range from troubleshooting the set up of a wireless IP phone or access point to providing comprehensive project management outsourcing or co-sourcing services for modernizing the wireless architecture of an entire campus.

What are the advantages of Progent's model for remote support?
Many computer system problems can be resolved quickly by Progent's team of remote service engineers. This eliminates lost network availability which can result from waiting for an on-site engineer to appear in person. In addition, many freelance engineers and network consulting firms demand minimum on-site charges that may turn a 10-minute visit into a 2-hour expense. Progentís model of billing by the minute and charging exclusively for support actually delivered permits Progentís remote service engineers to resolve hundreds of small problems every day at the least possible expense. Further, the security of having reliable access to Progent's large group of IT consultants opens the door to a new realm of sophisticated network technologies that typical small organizations might otherwise shy away from for fear of having inadequate expertise.

What Microsoft financial reporting applications can Progent help customize?
Progent's Experts Team offers comprehensive consulting know-how in special application areas, allowing you to tailor responsive, low-cost and effective business solutions that align with the unique needs of your company. Progent's software application developers can assist you to customize Microsoft's major eCommerce-capable applications such as:

  • Microsoft Dynamics AX Enterprise Resource Planning Software (formerly Axapta)
  • Microsoft Dynamics GP Business Accounting Software (formerly Great Plains)
  • Microsoft Dynamics NAV Business Management Software (formerly Microsoft Navision)
  • Microsoft Dynamics SL Accounting Software (formerly Solomon)
  • Microsoft Dynamics RMS

    Why does Progent recommend upgrading from Exchange 2000 or 2003 Server to Exchange Server 2016?
    Exchange 2016 offers important improvements over previous releases of the Exchange platform with features such as native support for high-availability mailbox server clustering known as Database Availability Groups or DAGs the ability to use low-cost disk drives to slash the expense of large e-mail inboxes, a feature-rich OWA web client compatible with more web browsers, advanced voice mail handling featuring voice-to-text translation, and a wealth of tools for enhancing data protection and regulatory compliance. Microsoft estimates that if judiciously configured, up-to-date releases of Microsoft Exchange Server can reduce email expenses by 50-80%. Since Microsoft no longer supports Microsoft Exchange Server 2003, organizations have another reason to ask Progent's Exchange Server 2016 consultants about migrating to the newest release of Microsoft Exchange.

    Can Progent assist my business to migrate to 64-bit computing?
    Progentís 64-bit migration specialists can help you to enhance your application servers and workstations affordably from 32 bits to 64 bits. Progent can assist your company to understand the risks and advantages of upgrading to 64-bit processing, design an economical upgrade process that reduces business interruptions, and offer timely online support to aid you to configure 64-bit software and applications on your existing computers. Progent's Microsoft Gold certified computing consultants can assist you to install the 64-bit editions of Microsoft products such as Microsoft Windows Server 2008, Exchange Server, Microsoft Windows 7, and Office Excel.

    Can Progent help me build a secure Wi-Fi network that covers all my facilities?
    Progentís Wireless Site Survey makes it easy to plan and install a Wi-Fi wireless network optimized for your environment, providing your business a wireless solution that has the coverage, speed, load-handling capability, Quality of Service, data protection, and roaming capability your business requires. Progent's Wireless Site Survey services are offered either as an affordable remote service or as a more detailed on-premises service. Progentís on-premises wireless survey includes physical inspection, spectrum and data protection assessment of your existing WLAN, evaluation of your site's floor plans, measuring for radio frequency contention, signal propagation modeling, identification of optimum locations for client-requested Wireless Access Points including Cisco Aironet indoor and outdoor APs, Cisco Meraki cloud-managed APs and Apple AirPort devices, and a detailed report defining a new WLAN.

    Does Progent offer desktop support services?
    Progent can deliver a wide array of affordable consulting and support services to help you business to deploy, integrate, troubleshoot, and administer workstations and laptops based on Windows, Apple Mac OS X Lion or Snow Leopard, or popular versions of Linux. Progent's desktop PC support services include Windows 10 migration consulting, Microsoft Windows 8.1 configuration and support, Microsoft Windows 7 support, Microsoft Office integration and training, and 64-bit processing expertise.

    We need fault-tolerant interoffice connectivity. Can Progent help?
    Progent offers multi-site access support to help you design and implement high-availability architectures for WAN connectivity. Progentís Cisco-certified CCIE engineers can plan and deploy ultra-reliable Inter-office connections based on fault tolerant EIGRP network routers or zero-downtime OSPF deployment of Cisco routers. Progent can show you how multi-path connectivity and transparent fail-over offers economical non-stop interoffice connectivity.

    How Can Progent help our company migrate to Exchange 2013?
    Progent offers expert Exchange 2013 migration support services such as ROI evaluation, end-to-end project management, site prep, cost estimates of all new software licenses and equipment required, setting up your Active Directory (AD) forest and its domains to work with your Exchange Server 2013 environment, configuring Database Availability Groups that provide HA and resilience to your mailbox servers, system verification at a client's site or at Progent's test lab, setting up temporary coexistence of Microsoft Exchange Server 2013 and older editions of Exchange, deployment of the production Exchange environment, decommissioning the old servers, and webinar training for customer's IT staff and end users.

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    If your small business is in Salinas, Marina, Castroville or anywhere in the Monterey area area and you need computer assistance, information technology outsourcing, or advanced services from a Microsoft or Cisco certified professional, call 831-600-4300 or visit Contact Progent.

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