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How can Progent help my business get the most benefit from Microsoft System Center Operations Manager?
Installing System Center Operations Manager can be a challenge. With over a decade of experience with System Center Operations Manager and its core technology, Progent's technical team members can assist to you select appropriate System Center Operations Manager components, configure and integrate Operations Manager, and write custom rules, scripts, reports and alerts for your company. Progent can also write a description of Operations Manager's server monitoring policies.

You can outsource Microsoft System Center Operations Manager problem resolution to Progent's Microsoft Gold-certified consulting staff. With years of IT support experience, these IT experts can also respond quickly to the monitoring data produced by System Center Operations Manager to keep vital servers running continually. By analyzing trend data and reacting efficiently to alerts, Progent can resolve emerging problems before they result in network failure or solve serious problems the moment they manifest themselves. In most cases, Progent can fix problems remotely, conserving time and expense. For severe problems that demand on-premises support, Progent can immediately send a field technician to the location of any small business in Northern California and to most zips in the United States.

Can Progent help my business migrate from Windows Server 2000 or Windows Server 2003?
Progent can help you design, rationalize and carry out a project to transition to Windows Server 2012 R2 from a Windows Server 2003 or Windows 2000 Server environment. Progent's Microsoft Gold consultants can also deliver affordable remote consulting services and engineering support so you can maintain 2012 installations. Progent can help you to assess the strategic value of migrating from previous releases of Microsoft Windows Server and can adhere to industry best practices to ensure an efficient transition to 2012 R2.

How can Progent enhance my network security?
Progent's CISA and CISM-certified security engineers can assist you develop a company-wide network security strategy that includes technologies plus policies to guard your IT resources. Progent's ISA Server experts and Microsoft Forefront TMG engineers can assist you to support Microsoft's discontinued firewall servers. Progent's Cisco ASA 5500-X firewall with Firepower Services engineers can assist you to maintain Cisco network appliances for optimum infrastructure protection. Progent's security vulnerability scanning service bundles provide affordable evaluations of your existing security environment. Progent's Email Guard spam filtering service can stop spam and email-based viruses before they can reach your security perimeter.

Can Progent help me upgrade my Wi-Fi network with Cisco's Aironet 802.11ac access points?
Progent's Cisco-certified wireless consultants can help your business to upgrade to Aironet access points and Cisco wireless controllers that comply with the recently approved 802.11ac Wi-Fi standard, enabling you to triple the speed for your wireless LAN while extending the coverage area.

Does Progent support all major data backup/recovery products and services?
Progent's backup engineers offer support for a wide range of products and services that provide solutions for protecting Microsoft Windows, Apple Mac, and Linux/UNIX servers and desktops plus notebooks and smartphones. Progent can provide help for leading backup products such as Acronis, Symantec Backup Exec, BackupAssist Software, CrashPlan, Double-Take Backup, MozyPro, Retrospect, Time Machine, VMware Data Recovery, and Oracle Solaris FLARs. Progent can assist your company to deploy, enhance, or troubleshoot backup/restore systems for a variety of topologies such as on-premises, remote, cloud, or hybrid.

Can Progent help implement virtual desktops with Windows Server 2008 R2?
Microsoft's desktop virtualization solutions lower the work needed for network administrators to install applications so they are standardized across a corporate user base, offer the ability to control access to business data, and enable fast installation of new or upgraded desktops. In Windows Server 2008 R2, the Terminal Services tool has been enhanced and renamed Remote Desktop Services. Microsoft's new Virtual Desktop Infrastructure (VDI) that powers RDS simplifies desktop access, enhances responsiveness, tightens data security, centralizes administration, and provides a nearly seamless client environment. Progent's desktop virtualization consultants can assist you to assess the business advantages of Microsoft's virtual desktop solutions, set up pilot and production deployments, improve your system architecture to accommodate virtual desktops efficiently, evaluate and resolve security problems, and train your network administrators to follow best practices to gain maximum payback from desktop virtualization.

Does Progent offer support for Microsoft SQL Server 2012?
Progent can provide the support of Microsoft-certified SQL Server 2012 engineers as well as experienced database application programmers, database administrators, project management experts, Cisco-certified network engineers, business continuity specialists, and certified data security professionals to assist you to manage your SQL Server 2012 environment and configure a cost-effective and safe network infrastructure that helps you realize the full business benefit of SQL Server 2012. Progent can also help your organization to upgrade to SQL Server 2016 or transition to Microsoft SQL Server 2014 from SQL Server 2012.

Which ERP and MRP programs are supported by Progent?
Progent provides ERP and MRP help for a selection of programs such as:

  • Microsoft Dynamics AX Enterprise Resource Planning Software (formerly Axapta)
  • Microsoft Dynamics GP Accounting Software (formerly Microsoft Great Plains)
  • Microsoft Dynamics NAV Business Management Software (formerly Microsoft Navision)
  • Microsoft Dynamics SL 6.5 Accounting Software (formerly Microsoft Solomon)
  • Microsoft Dynamics RMS)
  • Macola ERP by Exact Software
  • MAS 90 ERP by Best Software
  • QuickBooks Pro by Intuit

    Who founded Progent?
    Progent's founder and senior technology officer, Les Kent, was the architect for a multi-media networking solution that won Microsoft's “Best Application of the Year Award.” Mr. Kent is a 25-year computer industry veteran and has been responsible for the creation and implementation of hundreds of innovative information technology solutions using Microsoft technologies. Mr. Kent started Progent in order to address the needs of small companies who can't justify the burden of supporting a large IT group but who still require information systems with world-class reliability, protection, and responsiveness.

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    If your small business is in Salinas, Marina, Castroville or anywhere in the Monterey area area and you need computer help, information technology outsourcing, or top-level expertise from a Microsoft or Cisco certified engineer, call 831-600-4300 or visit Contact Progent.

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