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Can Progent help us keep our Cisco IOS software up to date?
If your network includes Cisco routers, you could be using an old release of Cisco IOS, the network OS powering most Cisco router and current switches from Cisco. Cisco often offers updates to IOS in order to correct problems, plug security vulnerabilities, or improve functionality. However, upgrading Cisco IOS or other Cisco control software can be a challenge, depending upon your Cisco device and your system infrastructure. As an example, there may be limited internal Flash storage that might cause a new software version to execute improperly. Progent's Cisco CCIE network engineers can provide a broad variety of support services related to updating Cisco IOS or any other Cisco control software like IOS EX or CallManager. Progent can perform inventories of your router software, propose sensible updates, provision Cisco devices, transfer software images, configure and test your update, tune performance, resolve issues, and teach your network support managers how to utilize any important new features.

Can Progent help us monitor and manage all our IP-based resources?
ZENO is Progent’s monitoring and management service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running at peak levels by checking the health of all critical IP-based devices that make up your IT environment. When ZENO detects a problem, an alert is transmitted immediately to your specified IT management personnel and your assigned Progent consultant so that all looming problems can be addressed before they can disrupt or crash your IT system.

Can Progent help design a fault-tolerant load balancing solution?
Progent's server load balancing consulting services cover a broad range of load balancing technologies including server balancing, application balancing, and LAN/WAN infrastructure routing. Progent's consultants can help your company to improve network availability and throughput by implementing load balancing capabilities incorporated into products such as Windows Server 2003 Network Load Balancing Manager, Microsoft Windows Server 2008 Network LBM, the Network Load Balancing mechanism of Windows Server 2012, Cisco Content Services Switches and Cisco IOS-based Routers, Citrix Access Gateway, and F5 BIG-IP.

How does Progent handle problem escalation?
Progent utilizes a collaborative approach to problem escalation, making it possible to fix even the most challenging technical issues that can crop up from time to time. By leveraging 100s of consulting-years of background from Progent's Microsoft and Cisco-certified experts, Progent can rapidly and cost-effectively resolve issues that would baffle most IT support organizations. Working with thousands of clients on installation and troubleshooting jobs annually gives Progent a well-grounded view about which approaches succeed and which ones do not in solving IT issues.

Who founded Progent?
Progent's founder and head of engineering, Les Kent, was the architect for a Windows network application that won Microsoft's “Best Application of the Year Award.” Mr. Kent is a 25-year computer industry veteran and has been responsible for the design and deployment of hundreds of innovative information technology solutions using Microsoft and Cisco technologies. Mr. Kent started Progent in order to meet the needs of small organizations who can't justify the cost of maintaining a large IT group but who still require information networks with enterprise-class reliability, protection, and performance.

Can Progent help integrate Linux/UNIX and Windows environments?
Progent can help you deploy Microsoft Windows Services for UNIX (SFU) to provide compatibility between Windows and UNIX environments. Windows Services for UNIX provides interoperability between Windows Server 2003 and various versions of UNIX including Solaris 7 and 8, HP-UX 11i, AIX 5L 5.2, and Red Hat Linux 8.0. Windows Services for UNIX allows you to share Windows folders over NFS and improved authentication in native Windows Server 2003 Active Directory environments. SFU's Interix subsystem features a full library of UNIX tools and shells, support for a single rooted file system, and a SDK for porting applications.

What VMware virtualization products are supported by Progent?
Progent offers the support of a certified VMware VCDX consultant to help your organization design, deploy, manage and troubleshoot VMware vSphere and vCloud-based virtualization solution for on-premises networks, cloud environments, or hybrid systems. Progent's VMware vSphere consulting team offer advanced knowledge for installing and configuring VMware Site Recovery Manager and VMware's NSX virtual network platform for disaster recovery and application continuity. Progent offers extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite used for managing private and public cloud and hybrid cloud solutions that provide maximum uptime, fault tolerance, and application mobility.

Does Progent offer support for Microsoft Dynamics NAV ERP software?
The updated version of MS Dynamics NAV offers several new features including specialized Role Centers, improved business analytics and reporting capabilities, and advanced workflow management. Progent's Microsoft Dynamics NAV ERP consultants can provide programming, integration and troubleshooting support to help your company to benefit from MS Dynamics NAV. Progent’s consultants can assist you to connect Microsoft Dynamics NAV ERP software to other systems and programs. In addition, Progent can help you to design and analyze data warehouses so you can enhance your knowledge of your operations, attract additional clients, refine your marketing campaigns, and build successful alliances.

Can Progent help our company integrate Windows 8.1 desktop computers and mobile devices?
Progent's Microsoft-certified Windows 8.1 experts can deliver a variety of IT outsourcing and co-sourcing services to help organizations of any size to install, manage, and support IT systems that include workstations, laptops, tablets, or Windows phones based on Windows 8.1. For larger organizations, Progent's experienced project managers can assist to create testing labs to evaluate Microsoft Windows 8.1 and plan and implement Windows 8.1 deployment projects based on industry best practices. Progent's consultants also offer Windows 10 planning and migration support.

Does Progent offer consulting services for Windows Server Essentials?
Windows Server 2012 R2 Essentials is a value-priced, versatile OS that enables small organizations to make the move from the older stand-alone in-house datacenter to the contemporary hybrid computing paradigm that combines both local and cloud-hosted software and infrastructure. Progent's certified Windows Server Essentials consulting experts can provide cost-effective online consulting and troubleshooting services for Microsoft Windows Server Essentials. Progent can assist you to evaluate the possible productivity and cost advantages of migrating to Windows Server Essentials and implementing a hybrid on-premises/cloud model for your network environment. Progent can provide full-service project management support to help you design and carry out a smooth migration to Microsoft Windows Server 2012 R2 Essentials, Office 365, and other Microsoft Online platforms and services. Progent can also provide continuing consulting, technical support, and customized training.

Can Progent help integrate and support Cisco unified communications and collaboration solutions?
Progent offers online or onsite help from a Cisco Certified Internetwork Expert (CCIE) engineer to help your business to plan, deploy, administer and troubleshoot converged communications environments that incorporate Cisco Unified Communication products in a local, cloud-based, or hybrid cloud environment. Progent's Cisco-certified Unified Communications consultants have in-depth experience helping organizations of all sizes to build collaboration ecosystems by delivering expert services such as Unified Communications Manager and CallManager system design and deployment, Voice over IP and video phones configuration, and Cisco wireless IP phone deployment. Progent's consultants can help you with Cisco's entire portfolio of Unified Communications applications like Cisco Jabber, WebEx, Unity Express, Cisco Unified Contact Center, and Unified Attendant Console.

How can Progent help me migrate from a POP3 email system to Microsoft Exchange Server 2016?
Progent's Exchange 2016 migration professionals use documented best practices to help you migrate from POP3 email systems to Exchange Server 2016. Progent attends to critical procedures such as coordinating domain names so that both local and external users benefit from a trouble-free migration from POP3 email. Progent can help you with configuring an on-site Exchange Server solution or help you locate and manage your Microsoft Exchange Server in an off-site, remote Data Center.

How can Progent help us migrate to Skype for Business Server?
Progent's Microsoft Skype for Business integrators offer remote and onsite consulting services for companies of any size to assess the benefits of migrating to Skype for Business or Skype for Business Online from any release of Lync Server or Microsoft Office Communications Server. Progent can help your business to design an on-premises, cloud-based or mixed topology; interface Skype for Business with SQL Server,Exchange, SharePoint Server and Office or Office 365; set up HA solutions; connect Skype for Business with your PSTN gateway; and interface with third-party collaboration platforms like Cisco UC. Progent's certified information security experts can assist you create and verify a security environment for your Skype for Business deployment that meets government and industry requirements.

How can I find out more about the benefits of Progent's IT outsourcing and co-sourcing services?
Progent has published an IT outsourcing white paper that details the advantages businesses of any size can derive by outsourcing or co-sourcing IT support and other information technology services. Progent has also created IT Outsourcing fact sheets for three support bundles designed for small and mid-sized organizations.

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If your small business is in Salinas, Marina, Castroville or anywhere in the Monterey area area and you are looking for technical help, IT outsourcing, or top-level services from a Microsoft or Cisco certified engineer, call 831-600-4300 or visit Contact Progent.

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