Onsite Service Available in Salinas, Marina, Castroville





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What are the most popular consulting services available from Progent for large enterprises?
Progent's popular enterprise IT support services include:

What online services are available for maintaining Cisco routers?
Among the popular online Cisco router support services offered by Progent include configuring hostname, DHCP, routing tables, clock, and user accounts; setting up iBGP, aggregation, static or BGP to EIGRP redistribution, and ECN gateways; reviewing BGP peering arrangements, routing configuration, and BGP peering; upgrading router's IOS image; configuring and testing failover; resolving VPN issues; creating a network diagram and documenting configuration; plus policy and disaster recovery strategy.

Can Progent help me replace my old voice mail system with Exchange 2010?
Enhancements in Microsoft Exchange 2010 for software-driven telephony include speech-to-character translation for quickly scanning your messages rather than playing back every message, digital attendants to greet callers and help them to work through your voice mail menus, programmable answering processes to route or scan calls based on ID or contact data, and text alerts concerning missed calls or messages. Progent's Exchange 2010 professionals can help your company to evaluate the business advantages and engineering risks of swapping your current PBX solution with a telephony environment powered by Microsoft Exchange Server 2010, plan and deploy Microsoft Exchange 2010 with unified messaging capability, and deliver continuing remote consulting help and maintenance expertise to speed up your ROI for integrating Exchange 2010's digital voice solution.

What is Progent's response time for providing online technical support?
Progent's Technical Response Center is committed to providing the best quality of online network support services available for both urgent and standard issues. For emergency problems that impact multiple workers, key individuals, or a line-of-business application, the TRC is set up to respond in less than an hour. For standard problems, the TRC is committed to respond in two hours or less. In all cases, your ticket will be generated quickly and correctly, You will receive a confirmation from the ticketing system, and the TRC will contact you on every resolved problem to confirm you are satisfied with the resolution and willing to close the ticket. Find out more concerning Progent's Technical Response Center Customer Commitment.

We want to develop a long-term IT strategy but we don't have a Chief Information Officer. Can Progent help?
If your executive staff does not have a full-time information system strategist, Progent's temporary Chief Information Officer service can provide the assistance of an experienced technology officer on a temporary basis to help with high-level tasks like strategic planning, rationalizing technology budgets, creating ROI models, business process analysis, contract review, IT security and compliance, business impact predictions, streamlining data center administration, Help Desk support, patch control, network monitoring, and business continuity planning.

Can Progent help my company migrate to Windows 10?
Progent's Windows 10 planning consultants can help businesses of all sizes to assess Windows 10 or to upgrade to Windows 10 from any older release of Windows. Remote and onsite evaluation and upgrade support for Microsoft Windows 10 offered by Progent's experts include Return on Investment estimates, project management, application compatibility testing, test lab systems, virtualization strategies, Cloud solutions, mobile management and synchronization, teleworker connectivity, security and compliance, automated provisioning and management, network infrastructure design, wired/wireless convergence, disaster recovery planning, custom training for network management personnel and end users, and post-migration consulting support.

Which ERP and MRP programs are supported by Progent?
Progent offers Enterprise Resource Planning and Manufacturing Resource Planning help for a variety of platforms that include:

  • Microsoft Dynamics AX ERP Software (formerly Microsoft Axapta)
  • Microsoft Dynamics GP Business Accounting Software (formerly Microsoft Great Plains)
  • Microsoft Dynamics NAV Business Management Software (formerly Navision)
  • Microsoft Dynamics SL 6.5 Accounting Software (formerly Solomon)
  • Microsoft Dynamics RMS (Retail Management System)
  • Macola ES by Exact Software
  • MAS 90 ERP by Sage Software
  • QuickBooks Pro by Intuit

    Can Progent Help with Oracle Database Administration and Application Development?
    Progent can provide fast and affordable remote access to an authorized Oracle DBA expert or an Oracle application programmer. Progent offers advanced database administration services for all versions of Oracle's RDBMS platform and can also assist you to plan, create, enhance, or fix Oracle applications written with SQL and PL/SQL stored procedure programming language. Progent also offers consulting for Streams replication technologies and ASM file/volume manager.

    Does Progent offer consulting support for Cisco's Meraki cloud-managed Wi-Fi access points?
    Progent's Meraki Wi-Fi AP experts offer online and onsite support to help organizations of any size to plan, install, maintain, upgrade or troubleshoot Wi-Fi systems that utilize Cisco Meraki wireless access points. Progent can help you to set up and support Cisco's Meraki-based Wi-Fi networks for sites that can range from a teleworker's home or a remote office to a large campus or a nationwide enterprise. Progent can also assist you to integrate other Cisco products such as Catalyst, Nexus and Meraki switches, routers and ASA firewalls to build a cohesive network infrastructure that provides identical access, responsiveness, security, ease of management and uptime for wired and wireless clients regardless of their location or computing device. (Refer to Meraki switches integration.)

    Who founded Progent?
    Progent's founder and chief technologist, Les Kent, was the architect for a Windows network application that earned Microsoft's “Best Application of the Year Award.” Mr. Kent is a 25-year network support veteran and has managed the creation and implementation of hundreds of innovative information technology solutions using Microsoft and Cisco technologies. Mr. Kent founded Progent in order to meet the needs of small organizations who can't justify the burden of maintaining a large IT staff but who still require information systems with enterprise-class reliability, security, and performance.

    Does Progent offer an easy and affordable way for small businesses to evaluate their network security?
    Progent has put together two ultra-affordable service packages intended to allow small companies to get a professional network security evaluation from a qualified security consultant. With Progent's External Network Security Inventory Checkup, an engineer administers a comprehensive test of your network from outside your firewall to uncover possible weaknesses in the security posture you expose to the public. With Progent's Internal Network Security Inventory Checkup, a certified security professional executes a network scan from an authorized machine within your company firewall to uncover your exposure to inside threats. Both security inventory packages are set up and run from a secured external site.

    How Can Progent Help with Windows Server 2008 R2?
    Progent’s Gold-qualified Server Platform engineers can help you to transition smoothly to Microsoft Windows Server 2008 R2 and can maximize the advantages of Windows Server 2008 by providing consulting support that include network design, server deployment, virtualized servers and storage, clustering solutions, business continuity planning and documentation, security policy and enforcement, affordable and safe online access, education, and remote consulting service and troubleshooting.

    How Can Progent help us integrate NetApp's MetroCluster zero-data-loss disaster recovery platform?
    NetApp MetroCluster is a high-availability and disaster recovery software suite that uses failover storage clustering with synchronous replication to provide fast, zero RPO disaster recovery (DR) between datacenters that are as far as 300km apart from each other. Progent can provide access to a certified NetApp MetroCluster expert who can assist your business to design, configure, administer, update, test and repair a disaster recovery system based on NetApp MetroCluster. Progent can assist you to select a topology for your MetroCluster deployment that meets your functional requirements and IT budget. Progent can ensure you follow leading practices for configuring your MetroCluster solution by delivering help with procedures such as assigning disk pools and shelf IDs, determining aggregate and plexes layout, provisioning volumes, setting up Data ONTAP configuration replication service, provisioning Cisco and Brocade switches, implementing a tiebreaker, setting up a TCP/IP configuration replication network, and verifying your MetroCluster disaster recovery system to verify compliance with industry standards and government requirements.



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    If your small business is in Salinas, Marina, Castroville or anywhere in the Monterey area area and you are in need of technical help, IT outsourcing, or top-level services from a Progent consultant, call 831-600-4300 or visit Contact Progent.
















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