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More Questions and Answers

Can Progent help my business migrate from Windows Server 2000 or Windows Server 2003?
Progent can show you how to create, justify and execute a project to to Windows Server 2012 R2 or later from a Windows Server 2003 or Windows 2000 Server environment. Progent's Microsoft-certified consultants can also deliver affordable remote consulting services and technical help so your company can manage 2012 installations. Progent can help you to determine the strategic value of upgrading from previous versions of Microsoft Windows Server and can adhere to industry best practices to ensure a smooth transition to Windows Server 2012 R2 or later. If you are considering building a hybrid network model that integrates local systems with public cloud services like those offered by Microsoft Azure, Progent offers Windows Server 2016 hybrid cloud integration

What security support does Progent offer for Linux/UNIX environments?
If you have a mixed-platform IT network that combines Linux/UNIX and Windows technology, Progent offers Linux and Windows security consulting by giving you access to a CISSP-certified IT consultant to help your whole enterprise in a broad selection of security concerns. CISSP Certification denotes expertise with a worldwide standard for information security. ANSI (American National Standards Institute) has awarded the CISSP credential accreditation in the field of data security under ISO/IEC 17024. Progent can give you access to a CISSP-certified expert to help your business in a broad range of security areas including:

  • Security Management Procedures
  • Security Architecture and Models
  • Access Control Solutions and Processes
  • Applications Development Security
  • Process Security
  • Site Security
  • Data Encryption
  • Telecommunications, Network and WAN Security
  • Business Continuity Planning
  • Law, Investigation, and Ethics

    Who founded Progent?
    Progent's founder and chief technologist, Les Kent, was the architect for a Windows network application that earned Microsoft's “Best Application of the Year Award.” Mr. Kent is a 35-year computer industry veteran and has managed the creation and deployment of hundreds of innovative business solutions using Microsoft and Cisco technologies. Mr. Kent founded Progent in order to meet the needs of small organizations who can't justify the high cost of supporting a large IT team but who still need information networks with world-class reliability, security, and responsiveness.

    What types of organizations can Progent help?
    Progent provides IT outsourcing, cloud integration and desktop and mobile support for small and midsize businesses, economical remote IT consulting for local governments and school districts, plus branch office support and disaster recovery/business continuity solutions for enterprises. Progent's small company customers typically cannot justify the hassle and overhead needed to maintain their own full-time IT management staff and depend on Progent for as-needed guidance, system integration and remediation. SMBs find it cost effective to utilize Progent's remote expertise on an occasional basis for jobs like Windows Server configuration, Exchange Server migration, network hardware upgrades, site moves, cloud integration, or Call Center support. For enterprise-class disaster recovery solutions, Progent can provide immediate online or on-premises access to a Cisco-certified CCIE network infrastructure consulting specialist, a VMware VCDX-certified Site Recovery Manager (SRM) consultant expert, or a NetApp MetroCluster and FlexPod consultant. Progent's CISSP and CISM-certified data security consultants offer a range of security assessment packages tailored for networks of all sizes.

    Can Progent help us manage our passwords, IP addresses, SSL expirations and other network assets?
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned about upcoming expirations of SSL certificates or domains. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time spent looking for vital information about your IT network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your network infrastructure like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you’re making improvements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more about Progent's ProSight suite of managed services for small and mid-size businesses.

    Can Progent help implement virtual desktops with Windows Server 2016?
    Microsoft's virtual desktop technologies reduce the effort needed for IT managers to install applications so that they are consistent across an entire user base, offer the power to manage access to critical data, and enable fast deployment of new or upgraded desktops. In Windows Server 2016, the Terminal Services utility has been revamped and renamed Remote Desktop Services. Microsoft's new Virtual Desktop Infrastructure that powers RDS streamlines client connectivity, improves responsiveness, strengthens data security, centralizes management, and offers an almost seamless client environment. Progent's Windows Server 2016 consultants can assist your company to assess the strategic advantages of Microsoft's virtual desktop solutions, configure test and production environments, improve your network architecture to accommodate virtual clients effectively, evaluate and remediate security issues, and educate your IT administrators to utilize industry best practices to achieve maximum payback from desktop virtualization.

    Can Progent help us migrate to System Center 2016 Configuration Manager?
    Configuration Manager 2016 automates software provisioning across multiple sites, centralizes compliance settings control, keeps track of network resources, protects against company data leakage, provides network health reporting, allows safe self service, and offers a common control mechanism for managing mixed-operating system ecosystems based on on-premises, cloud-centric, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager 2016 consultants and Microsoft Azure cloud integration experts can help you with any facet of planning, implementing, operating and troubleshooting a System Center 2016 Configuration Manager deployment for on-premises, cloud, or hybrid environments.

    How can Progent help me integrate Microsoft System Center 2012 R2?
    Progent's Microsoft System Center consulting experts have more than a decade of experience configuring, supporting and fixing the key platforms included with System Center and can help you to design, configure, manage, and fix your Microsoft System Center ecosystem to maximize the uptime and performance of your critical IT resources across multiple Windows and Linux/Unix OS environments and local and Cloud-connected datacenters. Progent also can provide System Center 2016 upgrade planning and support to assist you to move to the current edition of System Center from a previous one or from a third-party IT management platform to deliver the benefits of best-in-class provisioning, automation, security and compliance, plus infrastructure and critical application availability and performance monitoring.

    Can Progent help integrate a business intelligence (BI) reporting solution that consolidates all our vital data?
    Progent’s BI reporting consultants can provide online and on premises expertise to help your organization with any facet of BI reporting ranging from debugging or enhancing applications to designing and deploying an advanced BI environment. Progent's BI experts can help your company to support your current BI system, assist you to migrate reports and databases from a legacy reporting product to a current solution, and deliver as-needed remote mentoring tailored to your specific requirements. Progent’s business reporting consultants offer expertise in the leading BI reporting platforms such as Microsoft's SQL Server BI stack (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel BI add-ins such as Power Pivot and Power View, and Report Designer.

    Can Progent help with Citrix XenServer virtualization technology?
    Progent's Citrix XenServer engineers can help your company to understand the strategic advantages of XenServer as well as additional Citrix products, and can help your IT organization to design, test, implement, troubleshoot, and maintain a Citrix XenServer installation. Progent can also assess your existing XenServer environment and help you to enhance consolidation, responsiveness, security and compliance, availability, and disaster recovery.

    Does Progent offer consulting services for Microsoft Office 365 Excel?
    Progent's Microsoft Office 365 Excel development experts can provide affordable remote development services for applications that use Microsoft Office Excel or Office 365 Excel as a platform for custom software. Progent's engineers can help your company to plan, code, test, install, and administer new software; support and enhance legacy ones; and migrate applications based on older versions of Office Excel to current editions. Progent provides expertise with VBA and Microsoft Access programming and can help your company to connect Excel-based applications to Microsoft SQL Server or other advanced DBMs that can include real-time data. Progent's consultants can also assist your organization to implement environments that combine Microsoft Excel with additional Microsoft products including Microsoft Office Word, PowerPoint, Project, and SharePoint Server. Progent can also assist your company to upgrade to newer Excel releases, including the latest 64-bit version, and can deliver cost-effective remote virtual training classes in Excel that can be customized for individuals or large groups.

    What is Managed Network Monitoring and how can it help my business?
    Managed Network Monitoring is a form of co-sourcing that enables your in-house IT staff to benefit from the system monitoring activities of an outside IT support group. If your operation has a small internal IT team, Progent's Managed Network Monitoring co-sourcing package is an economical way to optimize system uptime, throughput and security.

    Key components of Progent's Managed Network Monitoring Package include:

  • Progent does a requirements assessment and configures Operations Manager
  • Progent deploys an off-site System Center Operations Manager server to track your IT system
  • Progent provides Contact Center support, coordinated with Operations Manager
  • Progent remotely tracks, analyzes, and/or resolves problems
  • Progent performs ongoing IT maintenance including installation of service packs and security patches
  • Hardware must be under manufacturer's on-premises warranty service

    Can Progent help me maintain or upgrade my Exchange 2010 system?
    Improvements in Microsoft Exchange 2010 for digital telephony include voice-to-character conversion for quickly searching your stored voice mail rather than listening to every message, digital attendants to greet callers and help them to work through your voice messaging system, rules-based answering procedures to forward or scan calls based on ID or contact data, and text alerts concerning unanswered calls or messages. While Exchange 2010 is still a reliable messaging platform, improved releases of Exchange Server have replaced it. Progent's Microsoft Exchange 2010 professionals can assist you to manage and troubleshoot your current Exchange 2010 deployment. Progent's Exchange Server 2016 experts and Office 365 Exchange Online cloud solutions consultants can also help you analyze the cost benefits and engineering challenges of upgrading to a modern, release of Exchange Server.

    What are the most popular consulting services available from Progent for large enterprises?
    Progent's popular enterprise consulting services include:



    More Questions and Answers

    If your small business is in the San Francisco area and you are looking for technical support, IT outsourcing, or advanced expertise from a certified Progent professional, call 415-321-5400 or visit Contact Progent.
















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