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What services are available from Progent for Microsoft Office Word and Office 365 Word?
Progent's certified Office Word and Office 365 Word consultants offer a wide range of economical online support services to assist you to maintain your current Microsoft Word environment or help you to migrate to a newer version of Microsoft Office Word. Services offered by Progent's experts include VBA software development, identifying and resolving compatibility problems between various versions of Office Word, integrating Word with different Microsoft Office applications such as Office Excel and Microsoft Outlook or with third-party platforms and plug-ins,infrastructure optimization for dependable. reliable cloud connectivity, security support, and smart phone synchronization, and remote Microsoft Office Word training classes customized for individuals or groups.

Does Progent offer project management services?
For enterprise customers in need of high-level project management assistance, Progent offers the services of veteran IT experts with decades of experience in IT management, program development, and process design for organizations ranging from Big 4 firms to dot-com startups to government agencies. These seasoned IT managers offer project management expertise to help businesses to adhere to best practices to ensure that strategic projects are successfully completed on schedule and on budget.

How can Progent help us with SQL Server 2016?
Microsoft SQL Server 2016 offers major improvements in speed, capacity, security and compliance, high-availability, BOYD support, plus integrated analytics and reporting. Innovations include PolyBase for handling SQL and NoSQ files in one appliance for big data applications, Hadoop integration, Dynamic Data Masking, Mobile Report Publisher, and seamless control over local and cloud-resident operations and services. Progent's Microsoft certified SQL Server 2016 consulting experts offer remote and onsite expertise to help organizations of all sizes to design, implement, manage or debug any edition of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with other key Microsoft technologies including Windows Server and Hyper-V, Exchange Server 2016, SharePoint Server, Dynamics GP, Skype for Business, and SCOM.

What security support does Progent offer for Linux/UNIX environments?
If you operate a multi-platform IT network that combines Linux/UNIX and Microsoft servers, Progent can offer security consulting by giving you access to a CISSP-certified IT consultant to help your entire business in a extensive range of security concerns. CISSP Certification denotes mastery of an international standard for information security. ANSI (American National Standards Institute) has awarded the CISSP credential accreditation in the area of data security under ISO/IEC 17024. Progent can give you access to a CISSP-certified expert to help your business in a variety security fields such as:

  • Security Management Procedures
  • Security Infrastructure and Paradigms
  • Access Control Systems and Methodology
  • Software Development Security
  • Operations Security
  • Site Security
  • Cryptography
  • Telecom, LAN and WAN Security
  • Disaster Recovery Planning
  • Law and Ethics

    Why should a small business outsource IT support?
    Whether it means planning network infrastructure, establishing or outsourcing a Help Desk, rolling out a new messaging system, or building an on-line business system, outsourcing your network technical services can contain expenses and minimize uncertainties, allowing IT service costs to expand in a more steady and controlled fashion than is possible by building up a large, all-purpose in-house IT staff.

    How can Progent help my business get the most benefit from Microsoft System Center Operations Manager?
    System Center 2016 Operations Manager (SCOM 2016) is designed to ensure top performance and maximum uptime for critical applications by offering centralized, mixed-platform tracking of physical and virtual resources installed throughout local datacenters and cloud environments. Progent's consulting team can provide world-class remote and onsite support to assist organizations of any size to design, integrate, optimize, enhance and repair SCOM 2016 solutions. Progent's Operations Manager 2016 consulting experts can assist you to move to Operations Manager 2016 from earlier versions or from other IT infrastructure monitoring products, or integrate multiple monitoring systems into a unified IT management ecosystem. Progent can also show you how to expand your SCOM 2016 environment to incorporate infrastructure hosted on public clouds by delivering Azure integration and Amazon AWS hybrid cloud expertise.

    What VMware virtualization products are supported by Progent?
    Progent offers the assistance of a certified VMware VCDX consultant to help your organization design, configure, manage and repair VMware vSphere-based virtualization ecosystem for local datacenters, cloud environments, or hybrid cloud deployments. Progent's VMware vSphere and vCloud consulting team offer world-class knowledge for installing and configuring VMware Site Recovery Manager and VMware's NSX virtual network platform for disaster recovery and application continuity. Progent offers in-depth experience of VMware vCloud Director, vRealize Automation, vRO and vCloud Suite used for administering private and hybrid cloud solutions that provide high availability, data security, and application mobility.

    Can Progent help implement virtual desktops with Windows Server 2008 R2?
    Microsoft's desktop virtualization technologies lower the effort needed for network administrators to set up applications so they are standardized across a corporate workforce, offer the power to manage rights to critical data, and allow fast deployment of new or updated workstations. In Microsoft Windows Server 2008 R2, the Terminal Services utility has been enhanced and named Remote Desktop Services. Microsoft's new Virtual Desktop Infrastructure (VDI) behind Remote Desktop Services simplifies desktop access, improves performance, tightens security, unifies management, and offers a nearly transparent user experience. Progent's Windows Server 2008 R2 consultants can help your company to evaluate the business advantages of Microsoft's desktop virtualization technologies, set up test and on-line deployments, optimize your network infrastructure to support virtual clients effectively, assess and remediate security problems, and train your network managers to utilize best practices to achieve a fast ROI from desktop virtualization.

    Can Progent help us configure and troubleshoot Cisco Unified Communications Manager (CUCM) or CallManager?
    Cisco Unified Communications Manager (CUCM or Unified CM), formerly known as CallManager, is the foundation of Cisco's collaboration portfolio. Cisco Unified CM and Cisco Unified Communications Manager Express (CME) offer an advanced IP-PBX solution by integrating with apps that include Unified CM IM and Presence Service with Jabber support, Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach (SNR), and Cisco Unified Contact Center Enterprise for creating an advanced customer contact solution. Progent's Cisco-certified Cisco Unified CM experts can assist with any aspect of CUCM configuration and troubleshooting in areas such as integrating Cisco Voice over IP phones and desktop video IP phones, designing dial plans, configuring SIP PSTN trunks and CUBE session border controllers, deploying Cisco ISR routers with CUBE networking support, designing UCS server failover systems for survivability, and integration with Microsoft Exchange and Skype for Business.

    Can Progent help us move our data center to a colocation facility?
    There are several hundred enterprise-level colocation centers in Northern California and major metropolitan areas across the U.S., and Progent's colocation support group can improve your systemís fault tolerance and performance by helping you choose a colo site that addresses the particular needs of your business including geographic location, size, connectivity, budget, and value-added features and services. Progentís colocation center support services are designed for companies with hardware located at colocation hosting facilities and in need of on-demand on-premises service at the colo site as well as online support from Microsoft and Cisco qualified professionals. Progent offers a variety of colocation center consulting services including system architecture evaluation, Windows and UNIX server installation and support, tech support for server and communications networking, development and deployment of high availability systems, architecting and implementing layered security structures, firewall integration and troubleshooting, configuring load balancing solutions, and creating high-availability server clustering configurations.

    Can Progent help my business develop custom eCommerce applications?
    Progent's IT consultants can assist your business to create web sites that are integrated with sales and inventory programs to lower the cost and maximize the reliability of on-line business. Progent can help you to set up a secure, highly available e-commerce infrastructure and design custom web applications based on standard tools and or customize off-the-shelf software so that they support your specific business requirements. Progent can provide affordable online access to certified Microsoft SQL Server developers and Oracle programmers and database administrators, and MySQL consultants to assist you to complete mission-critical application development.

    Can Progent help us migrate to System Center 2016 Configuration Manager?
    System Center Configuration Manager 2016 automates application and device deployment across multiple sites, streamlines compliance settings control, inventories network resources, protects against company data leakage, provides health monitoring, allows safe self service, and delivers a single point of control for administering multi-OS ecosystems based on on-premises, cloud-centric, or hybrid deployment models. Progent's Microsoft Gold-certified Configuration Manager 2016 consultants and Microsoft Azure cloud integration specialists can assist businesses of any size with any aspect of planning, implementing, using and repairing a SCCM 2016 solution for on-premises, cloud-based, or hybrid networks.

    What is Progent's response time for providing online technical support?
    Progent's Technical Response Center is committed to providing the highest level of remote computer support possible for emergency and standard problems. For emergency issues that affect many users, crucial people, or a mission-critical application, the TRC will engage in one hour or less. For non-critical issues, the TRC is committed to respond in two hours or less. Regardless of criticality, your trouble ticket will be created promptly and correctly, You will receive an acknowledgement from the trouble ticket system, and the TRC will get in touch with you regarding each corrected problem to make sure you are satisfied with the resolution and ready to close the ticket. Find out more details about Progent's TRC Customer Commitment.

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    If your small business is in the San Francisco area and you are in need of technical assistance, IT outsourcing, or top-level services from a Progent consultant, call 415-321-5400 or visit Contact Progent.

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