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We want to develop a long-term IT strategy but we don't have a Chief Information Officer. Can Progent help?
If your organization doesn't have a senior IT strategist, Progent's temporary CIO service can provide the assistance of an experienced technology officer on a temporary basis to assist with vital tasks such as growth strategies, rationalizing IT budgets, creating TCO models, business process reengineering, contract review, IT security and compliance, business impact predictions, streamlining network management, desktop support, patch control, server monitoring, and business continuity planning.

Can Progent Help Develop Database Applications for Microsoft SQL Server?
Progent's certified SQL Server developers can help with all stages of SQL Server applications. Progent adheres to industry best practices within Microsoft's MSF Framework to create extensible, manageable custom software applications and is experienced operate efficiently with a customer's in-house staff or external consultants to complete application programs on time and within budget. Development support available from Progent for SQL Server applications includes specification of features and scope, logical and physical modeling, ETL development, T-SQL coding, software configuration, storage management, performance tuning, backup and restoration strategies, clustering, consolidation of stored procedures, synchronization mechanisms, security and compliance, and disaster recovery/business continuity planning.

How Can Progent help our company migrate to Exchange 2013?
Progent offers comprehensive Exchange 2013 migration support services such as ROI evaluation, end-to-end project management, site analysis, specification of new software licenses and equipment required, setting up your Active Directory (AD) forest and domains for optimal operation with your Exchange Server 2013 environment, configuring DAGS that deliver maximum availability to your Exchange mailboxes, system testing at a client's site or at Progent's testing lab, setting up temporary coexistence between Exchange 2013 and previous versions of Exchange, implementation of the production system, deactivating the previous system, and webinar training for customer's IT group and users.

How can Progent help businesses create wireless solutions?
Progent's wireless technology consultants have broad backgrounds in the implementation and support of wireless information technology and can help you to plan, install, administer and troubleshoot wireless ecosystems that are compliant, resilient, scalable, easy to manage and operate, ready to support your vital workloads, and seamlessly integrated into hybrid cloud environments. Remote and onsite Consulting services provided by Progent span a variety of wireless solutions such as smartphone integration, Wi-Fi infrastructure planning and installation, Wi-Fi site surveys, wireless VoIP phone configuration and troubleshooting, and building-to-building wireless integration.

Does Progent offer expertise with VMware NSX network virtualization?
VMware's NSX network virtualization technology allows you to build entire networks in software. NSX permits virtual networks to be provisioned in minutes and managed with a high level of automation independent of the physical components used by the basic network infrastructure. VMware Site Recovery Manager (SRM) allows automated disaster recovery, application mobility, and transparent site relocation, failback and site re-protect. Site Recovery Manager also permits non-intrusive testing for disaster recovery, updates and fixes and can produce reports to verify full service restoration, validate Service Level Agreements and demonstrate DR compliance. When integrated with VMware's NSX virtual network platform, VMware Site Recovery Manager can rapidly restore the complete logical network topology at the secondary datacenter. Progent can provide the support of a VCDX certified VMware NSX consulting expert and VMware Site Recovery Manager integration specialist to help your organization to plan, configure, test and administer a DR system powered by VMware SRM and VMware NSX.

Does Progent support Microsoft and Cisco technology exclusively?
Progent's focus is Microsoft operating systems and applications and Cisco networking products, but Progent has extensive experience in the architecture, installation, and integration of cohesive networks that combine technology from various popular vendors. Services offered by Progent include Mac and iPad consulting, Linux support, Sun Solaris coexistence with Windows, Apple iPhone and iPad integration, Google Android phone and tablet integration, RIM BlackBerry integration, Citrix Virtualization support, plus consulting for Computer Associates, HP/Compaq, Dell Computers, IBM, Symantec, Trend Micro, VERITAS, and WatchGuard.

How can Progent help us protect our network from ransomware and other modern threats?
Progent's ProSight Active Security Monitoring endpoint protection solution utilizes next generation behavior machine learning tools to defend endpoint devices and servers and VMs against new malware attacks like ransomware and email phishing, which routinely escape traditional signature-based AV tools. ProSight ASM protects on-premises and cloud resources and provides a unified platform to address the entire malware attack progression including blocking, identification, mitigation, remediation, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Find out about the entire ProSight portfolio of affordable managed services for small and medium-size businesses.

How does Progent handle problem escalation?
Progent follows a team approach to problem escalation, making it possible to deal with even the most difficult network problems that can crop up occasionally. By taking advantage of hundreds of man-years of background from Progent's Microsoft and Cisco-certified technical team members, Progent can rapidly and affordably repair networking problems that would stymie ordinary IT support organizations. Working with thousands of clients on installation and troubleshooting tasks annually provides Progent a unique view about what techniques work and which ones do not in resolving network problems.

Can Progent help us integrate our network with Amazon AWS cloud services?
Progent's Amazon Web Services (AWS) integration consultants offer cost-effective remote support to assist businesses of any size to integrate Amazon Web Services (AWS) cloud services such as Elastic Compute Cloud (EC2) for virtual server hosting, Amazon S3 for expandable low-latency storage, and Amazon Glacier for low-cost archival storage. Progent can assist you with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, readiness assessment, system design, testing, deployment, centralized administration, performance optimization, licensing management, backup/restore mechanisms, and security. Progent offers advanced expertise with firewalls and VPN connections and can show you how to create cloud-based or hybrid ecosystems that efficiently incorporate Amazon AWS services. Progent offers occasional support or Progent can provide comprehensive project management outsourcing to help you migrate efficiently to the Amazon AWS cloud.

Can Progent help my business migrate from Windows Server 2000 or Windows Server 2003?
Progent can show you how to create, justify and carry out a project to to Windows Server 2012 R2 from a Microsoft Windows Server 2003 or Microsoft Windows 2000 Server environment. Progent's Microsoft Gold Server Platform consultants can also provide affordable and effective online consulting and technical help so your company can manage 2012 installations. Progent can help you to assess the strategic advantage of upgrading from earlier releases of Microsoft Windows Server and can follow industry best practices to support a smooth move to Windows Server 2012 R2.

Can Progent help set up pilot systems to help our company test new technology?
The Progent Test and Training Lab located at the QTS (formerly Herakles) Data Center in Sacramento includes a collection of advanced servers and network support equipment that can be utilized online or on site to facilitate system testing, assessments, performance testing, repair, business continuity planning, training, and additional purposes to help Progent's customers successfully carry out large-scale IT initiatives.

How can I find out more about the benefits of Progent's IT outsourcing and co-sourcing services?
Progent has published an IT outsourcing white paper that summarizes the advantages companies organizations of all sizes can gain by outsourcing or co-sourcing IT consulting and other computer services. Progent has also produced IT Outsourcing fact sheets for three support offerings targeted for small and mid-sized companies.

Can Progent help integrate a business intelligence (BI) reporting solution that consolidates all our vital data?
Progentís BI reporting experts can provide online and on premises expertise to assist your organization with any aspect of business intelligence (BI) reporting from troubleshooting or modernizing applications to designing and deploying a comprehensive BI environment. Progent's management reporting experts can assist your company to maintain your existing reporting environment, help you to upgrade reports and databases from an outdated reporting product to a current one, and deliver as-needed online mentoring tailored to your specific requirements. Progentís business reporting professionals offer experience in all popular BI reporting tools including Microsoft's SQL Server business intelligence stack (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel BI tools including Power Pivot, Power Query and Power View, Report Designer and Report Builder.

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If your small business is in the San Francisco area and you are looking for computer assistance, IT outsourcing, or top-level services from a Microsoft or Cisco certified engineer, call 415-321-5400 or visit Contact Progent.

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