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We want to develop a long-term IT strategy but we don't have a Chief Information Officer. Can Progent help?
Progent can supply businesses with an IT management professional who can function as a temporary or part-time Chief Information Officer. This experienced IT executive can provide long-term direction to help you to integrate sensible IT products to enhance business processes so they align better with your corporate goals. Your business can develop and install a well thought out IT strategy without incurring the cost of a full-time senior IT executive. Key tasks Progent's temporary CIO can perform include strategic planning, rationalizing technology budgets, developing and tracking models for TCO, analyzing business processes, negotiating contracts with vendors, establishing security standards, business impact analysis, automating data center administration, software revision management, network asset documentation control, and business continuity preparedness.

How Can Progent Help with Windows Server 2008 R2?
The complexity and integration demands of Windows Server 2008 R2 calls for an information technology consultant with practical experience and diverse knowledge in architecting and deploying cohesive and comprehensive business information solutions. The professional experience of Progent's certified Windows Server 2008 experts, averaging over 10 years of background integrating Microsoft-powered technology, helps insure your success in maintaining and managing your Microsoft Windows Server 2008 R2 environment. Progent's certified Windows Server 2012 R2 experts can also help you to evaluate the benefits of upgrading from Windows Server 2008 to Microsoft Windows Server 2012 R2 or later. If you are planning on creating a hybrid network model that integrates on-premises systems with public cloud services like those available on Microsoft Azure, Progent can provide Windows Server 2016 hybrid integration.

Can Progent help integrate a business intelligence (BI) reporting solution that consolidates all our vital data?
Progentís business information reporting consultants can provide remote and on premises expertise to assist you with any aspect of business intelligence (BI) reporting ranging from debugging or enhancing reports to designing and implementing an advanced business intelligence solution. Progent's BI experts can help you to maintain your current reporting environment, assist you to upgrade databases and applications from a discontinued reporting platform to a modern one, and provide custom online training tailored to your individual requirements. Progentís management reporting and analytics professionals can provide expertise in the leading business analytics reporting and visualization platforms including the SQL Server BI stack (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel BI add-ins including Power Pivot and Power View, and Report Designer.

Does Progent support Juniper and NetScreen Products?
Progent's Juniper-certified network engineers can help you to plan and implement Juniper Firewall/VPN technology, optimize and troubleshoot your network infrastructure, and migrate efficiently from discontinued equipment to the latest releases. Progent's Junos OS consultants offer expertise with Juniper's premiere network operating system to enable your business to simplify the administration and improve the security of your Juniper VPN appliances firewalls, and routers. Progent also has broad background supporting Juniper's NetScreen OS and ScreenOS operating system platformS and can assist organizations manage environments that include a combination of Juniper's software platforms.

Can Progent help me maintain or upgrade my Exchange 2010 system?
Improvements in Microsoft Exchange 2010 for digital telephony include speech-to-text preview for rapidly searching your voice mail instead of playing back each message, automatic attendants to greet callers and help them to navigate your voice mail menus, programmable answering processes to forward or filter calls depending on ID or contact data, and text alerts about missed voice calls or voice mail. Although Exchange 2010 remains a reliable messaging solution, more powerful versions of Exchange Server have supplanted it. Progent's Microsoft Exchange Server 2010 experts can assist you to maintain and troubleshoot your current Exchange 2010 deployment. Progent's Exchange 2016 experts and Office 365 Exchange Online cloud solutions consultants can also assist you to analyze the cost benefits and engineering risks of upgrading to a modern, release of Exchange Server.

Can Progent provide advanced consulting support for Cisco Catalyst, Nexus and Meraki switches?
Progent's Cisco CCIE-certified network consultants offer expert online and on-premises support for Cisco's Catalyst, Nexus and Meraki families of managed switches for applications that range from small or midsize organizations and campus LANs to enterprise data centers and ISPs. Progent can help you to implement Cisco's quickly improving switch technology to achieve the speed, scale, resilience, virtualization support, security and manageability demanded by your business. For information about Progent's consulting and support for Cisco's market-leading family of Catalyst switches, refer to Cisco Catalyst switch consulting and support services. For information about Progent's consulting and support services for Cisco's Nexus family of switches, refer to Cisco Nexus switch consulting services. For information about Progent's support for Meraki switches, visit Meraki switches configuration and management.

How can Progent help us migrate to Skype for Business Server?
Progent's Microsoft-certified Skype for Business integrators offer remote and onsite expertise for companies of any size to evaluate the benefits of upgrading to Skype for Business or Skype for Business Online from any version of Microsoft Lync Server or Microsoft Office Communications Server. Progent can help your business to plan an on-premises, cloud or mixed topology; integrate Skype for Business with Microsoft SQL Server,Exchange, SharePoint and Office or Office 365; configure high-availability solutions; connect Skype for Business with your PSTN gateway; and interface with third-party collaboration platforms like Cisco UC and Cisco Video Interop Server (VIS). Progent's certified network security experts can assist you design and validate a security strategy for your Skype for Business deployment that meets government and industry standards.

Can Progent help us automate network infrastructure mapping and management?
Progentís ProSight WAN Watch network infrastructure management service makes it easy and affordable for smaller organizations to map out, track, reconfigure and debug their connectivity hardware like routers, firewalls, and wireless controllers plus servers, printers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that network maps are always current, captures and displays the configuration of almost all devices connected to your network, monitors performance, and generates notices when problems are discovered. By automating complex network management processes, WAN Watch can cut hours off common chores such as making network diagrams, reconfiguring your network, finding devices that require critical software patches, or isolating performance problems. Find out more about Progent's complete ProSight series of value-priced outsourced network management services for small and mid-size organizations.

How can Progent help our company to use System Center 2016 to manage our hybrid cloud environment?
System Center 2016 delivers major improvements for managing hybrid cloud environments through comprehensive support for Windows Server 2016, Windows 10; seamless integration of mixed-OS networks that incorporate various Linux distributions, Hyper-V and VMware vSphere; and better cloud support including closer integration with Intune for Apple iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-based analytics. Progent's System Center 2016 consulting experts can provide world-class online and onsite expertise for all components of System Center 2016 including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can help organizations of any size to design and install a new deployment of System Center 2016, expand or optimize your current one, migrate efficiently from a prior release of System Center, or troubleshoot your System Center environment.

Does Progent offer special IT outsourcing packages for mid-sized businesses?
Progent offers mid-sized businesses in the San Francisco Bay Area and in major cities throughout the United States two basic outsourcing service programs based on Microsoft Operations Manager:

  • Managed Network Monitoring Package
  • Comprehensive Network Monitoring Package

    To download a concise printer-friendly spec sheet summarizing Progent's Network Monitoring Packages for mid-sized companies, click:Network Monitoring Packages.

    Can Progent help my business migrate from Windows Server 2000 or Windows Server 2003?
    Progent can help you create, justify and implement a project to to Windows Server 2012 R2 or later from a Windows Server 2003 or Microsoft Windows 2000 Server environment. Progent's Microsoft-certified Server Platform consultants can also deliver affordable and effective remote consulting and engineering help so your company can manage 2012 installations. Progent can assist you to determine the business value of migrating from earlier versions of Windows Server and can follow industry best practices to support a smooth transition to Windows Server 2012 R2 or later. If you are planning on creating a hybrid architecture that integrates local resources with public cloud services like those offered by Microsoft Azure, Progent can provide Windows Server 2016 hybrid cloud integration

    How do Progent's consultants implement knowledge transfer to my in-house IT staff?
    Progent's knowledge transfer services include customized training designed for clients who desire to expand their understanding of critical office productivity tools and network hardware. Find out more about Progent's Microsoft Office Word and Office 365 Word training, MS Office Excel and Microsoft Office 365 Excel classes and consulting, MS Project expertise, and classes on Apple macOS and OS X application software. In addition, Progent provides live online webinar education seminars. Virtual interactive classes provide a versatile and affordable solution for teaching your IT staff to operate a wide range of important software products.

    Progent also provides itemized documentation for all delivered services. These in-depth service reports offer your in-house IT staff a concise and useful chronicle of important technical issues concerning your IT system and can shed light on how to anticipate and solve problems in the future.

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    If your small business is in the San Francisco area and you need technical help, IT outsourcing, or high-level services from a Microsoft or Cisco certified consultant, call 415-321-5400 or visit Contact Progent.

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