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Can Progent help us select an Internet connectivity solutiuon that makes sense for our business?
Progent can provide the affordable support of online Internet connectivity experts to assist your organization to assess or enhance your Internet services so your Internet connectivity solution aligns with your business requirements. Support services available from Progent's engineers include assessment of your existing bandwidth use, carrier and service plan analysis and selection, network provisioning, and overseeing a smooth switchover to a new ISP and/or service plan. Provisioning can include enhancing existing routers and configuring additional ones, setting up firewalls, and upgrading fault-tolerant Border Gateway Protocol configurations. Progent's ISP, telecommunication carrier and data center vendor experience includes AT&T, Cable & Wireless, Cogent Communications, Covad, EarthLink, Global Crossing, Level 3 Communications, Qwest Communications, Savvis, Sprint, TW Telecom, Verio, and XO Communications.

What is Managed Network Monitoring and how can it help my business?
Managed Network Monitoring is a class of co-sourcing that permits your in-house IT organization to benefit from the system monitoring services of an outside consulting firm. If your operation has a small in-house information technology team, Progent's Managed Network Monitoring outsourcing offering is an economical way to optimize system uptime, performance and security.

Key features of Progent's Managed Network Monitoring Package include:

  • Progent performs a requirements evaluation and configures System Center Operations Manager
  • Progent deploys an off-site System Center Operations Manager server to monitor your IT system
  • Progent provides Contact Center support, coordinated with Microsoft Operations Manager
  • Progent remotely tracks, diagnoses, and/or resolves network trouble spots
  • Progent provides ongoing IT management including application of service packs and security patches
  • Network Appliances must be covered by manufacturer's on-premises warranty service

    Can Progent assist my business to migrate to 64-bit computing?
    Progent’s 64-bit upgrade support experts can assist your organization to update your application servers and desktop PCs efficiently from 32 to 64 bits. Progent can assist you to calculate the costs and advantages of upgrading to 64-bit processing, plan an economical migration process that reduces operational interruptions, and deliver timely online support to assist your organization to configure 64-bit software and application software on your current computers. Progent's Microsoft qualified processing consultants can help you to install the 64-bit versions of Microsoft platforms like Windows Server 2008, SQL Server, Windows 7, and Excel 2010.

    What are the benefits of Progent's documentation of support services?
    The accumulated service reports compiled for your small business by Progent keeps you from becoming dependent on an individual consultant. Progent's detailed records of support support enables one Progent IT engineer to take up where another left off while eliminating time spent becoming up to speed with your IT set up. Detailed service reporting also offer your in-house IT staff a better appreciation of important technical problem areas concerning your network and offer insight about ways to anticipate and fix problems that lies ahead. For these reasons, Progent's service reporting is a crucial aspect of Progent's practice of knowledge transfer. Another benefit of Progent's service reporting is that your organization can more efficiently create, an in-house IT service staff if and when it becomes economical to do so, or you can migrate to a different consulting firm if you become unhappy with Progent's support.

    Can Progent help my business customize applications based on Microsoft Dynamics GP (Great Plains)?
    The open architecture of Microsoft Dynamics GP (Great Plains) makes it possible to design specialized Microsoft Dynamics GP programs that provide all of the basic functionality of proven Microsoft Dynamics GP solutions but also meet the specialized requirements of your business. With the use of the Modifier with Microsoft Visual Basic for Applications, application programmers are able to work with the most popular customization environment in the software industry to adapt Microsoft Great Plains information views, add or modify business logic, customize forms and reports, or expand integration with Microsoft Office applications. Progent's experience with Microsoft .NET programming, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 programming and troubleshooting, and development experience with VBasic, XML, and other developer tools makes it possible to create custom mission-critical applications and eCommerce solutions that integrate transparently with Great Plains.

    Can Progent help with Citrix XenServer virtualization technology?
    Progent's Citrix XenServer virtualization consultants can help you to understand the business benefits of XenServer as well as other Citrix platforms, and can help you to design, test, implement, troubleshoot, and support a Citrix XenServer solution. Progent can also analyze your existing Citrix technology environment and show you how to optimize consolidation, performance, security and compliance, uptime, and disaster recovery.

    Can Progent help us configure and troubleshoot Cisco Unified Communications Manager (CUCM) or CallManager?
    Cisco Unified Communications Manager, originally known as CallManager, operates as the foundation of Cisco's collaboration portfolio. Cisco Unified Communications Manager and Unified CM Express (CME) offer a borderless IP-PBX by integrating tightly with applications like Unified CM IM and Presence Service, Cisco Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach (SNR), and Unified Contact Center Enterprise (Unified CCE) for creating an advanced customer contact center. Progent's CCIE-certified CUCM experts can help with any facet of Unified Communications Manager setup and debugging in areas such as integrating VoIP phones and desktop video IP phones, reviewing dial plans, setting up SIP PSTN trunks and CUBE internetworking, deploying ISR G2 routers with CUBE support, designing Cisco UCS server failover solutions for high availability, and integration with Microsoft Exchange Server.

    Does Progent support Firewall and VPN technology from vendors other than Microsoft and Cisco?
    In addition to supporting a broad range of security solutions from Microsoft and Cisco, Progent offers organizations expert help for solutions from other major Firewall and VPN manufacturers including Checkpoint Software, WatchGuard, Juniper Networks, SonicWALL, and Symantec-Raptor. Progent can help you design a detailed security strategy and select the right technologies from a variety of suppliers to support your security goals while staying within your spending limits.

    Does Progent offer help with specific Apple Mac applications?
    Progent's Mac consultants can nurture the creative side of Macintosh environments by providing consulting services and training in imaging, audio, and video. Progent's trainers offer Apple Mac application training for titles that include Adobe PhotoShop, Adobe Illustrator, InDesign, Adobe After Effects, Apple Logic, and Digidesign Pro Tools. Progent can also assist you with specific projects such as image capture or digitizing sound or video or setting up an audio/video post-production facility.

    How can Progent help my business with a complex Active Directory deployment?
    Progent's Active Directory consulting services include certified help in planning, deploying and supporting complex Active Directory (AD) installations. Progent's Microsoft-certified consultants have in-depth background in diagnosing complex Active Directory issues like replication problems, multi-domain partition implementations, corrupted Active Directory objects, clean-up of legacy early-release software configuration objects in production Active Directory environments, and fixing of failed installations of Active Directory and AD-integrated programs. Additionally, Progent is skilled in using “expert-only” Active Directory tools including ADSIEDIT and NETDIAG. Progent can also suggest deployment strategies that address key issues such as AD naming standards, hierarchical structure, IT management structure, utilization and design of group policy objects, plus security and monitoring specifications. Progent can also analyze the impacts of alternate server and service implementations on functionality and speed.



    More Questions and Answers

    If your small business is in the San Francisco area and you are looking for computer help, IT outsourcing, or high-level expertise from a Progent engineer, call 415-321-5400 or visit Contact Progent.
















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