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Can Progent help us select an Internet connectivity solutiuon that makes sense for our business?
Progent can provide the affordable support of online Internet connectivity experts to assist your organization to assess or enhance your Internet services so your Internet connectivity solution aligns with your business requirements. Support services available from Progent's engineers include assessment of your existing bandwidth use, carrier and service plan analysis and selection, network provisioning, and overseeing a smooth switchover to a new ISP and/or service plan. Provisioning can include enhancing existing routers and configuring additional ones, setting up firewalls, and upgrading fault-tolerant Border Gateway Protocol configurations. Progent's ISP, telecommunication carrier and data center vendor experience includes AT&T, Cable & Wireless, Cogent Communications, Covad, EarthLink, Global Crossing, Level 3 Communications, Qwest Communications, Savvis, Sprint, TW Telecom, Verio, and XO Communications.

What is Managed Network Monitoring and how can it help my business?
Managed Network Monitoring is a class of co-sourcing that permits your in-house IT organization to benefit from the system monitoring services of an outside consulting firm. If your operation has a small in-house information technology team, Progent's Managed Network Monitoring outsourcing offering is an economical way to optimize system uptime, performance and security.

Key features of Progent's Managed Network Monitoring Package include:

  • Progent performs a requirements evaluation and configures System Center Operations Manager
  • Progent deploys an off-site System Center Operations Manager server to monitor your IT system
  • Progent provides Contact Center support, coordinated with Microsoft Operations Manager
  • Progent remotely tracks, diagnoses, and/or resolves network trouble spots
  • Progent provides ongoing IT management including application of service packs and security patches
  • Network Appliances must be covered by manufacturer's on-premises warranty service

    Can Progent assist my business to migrate to 64-bit computing?
    Progentís 64-bit upgrade support experts can assist your organization to update your application servers and desktop PCs efficiently from 32 to 64 bits. Progent can assist you to calculate the costs and advantages of upgrading to 64-bit processing, plan an economical migration process that reduces operational interruptions, and deliver timely online support to assist your organization to configure 64-bit software and application software on your current computers. Progent's Microsoft qualified processing consultants can help you to install the 64-bit versions of Microsoft platforms like Windows Server 2008, SQL Server, Windows 7, and Excel 2010.

    What are the benefits of Progent's documentation of support services?
    The accumulated service reports compiled for your small business by Progent keeps you from becoming dependent on an individual consultant. Progent's detailed records of support support enables one Progent IT engineer to take up where another left off while eliminating time spent becoming up to speed with your IT set up. Detailed service reporting also offer your in-house IT staff a better appreciation of important technical problem areas concerning your network and offer insight about ways to anticipate and fix problems that lies ahead. For these reasons, Progent's service reporting is a crucial aspect of Progent's practice of knowledge transfer. Another benefit of Progent's service reporting is that your organization can more efficiently create, an in-house IT service staff if and when it becomes economical to do so, or you can migrate to a different consulting firm if you become unhappy with Progent's support.

    Can Progent help my business customize applications based on Microsoft Dynamics GP (Great Plains)?
    The open architecture of Microsoft Dynamics GP (Great Plains) makes it possible to design specialized Microsoft Dynamics GP programs that provide all of the basic functionality of proven Microsoft Dynamics GP solutions but also meet the specialized requirements of your business. With the use of the Modifier with Microsoft Visual Basic for Applications, application programmers are able to work with the most popular customization environment in the software industry to adapt Microsoft Great Plains information views, add or modify business logic, customize forms and reports, or expand integration with Microsoft Office applications. Progent's experience with Microsoft .NET programming, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 programming and troubleshooting, and development experience with VBasic, XML, and other developer tools makes it possible to create custom mission-critical applications and eCommerce solutions that integrate transparently with Great Plains.

    Does Progent offer an easy and affordable way for small businesses to evaluate their network security?
    Progent offers two ultra-affordable service packages designed to allow small businesses to receive an impartial network security assessment from a certified security engineer. With Progent's External Network Security Inventory Scan, an engineer runs a comprehensive examination of your network from beyond your firewall to determine possible risks in the security posture you expose to the public. With Progent's Internal Network Security Inventory Checkup, an engineer executes a system scan from a secure computer inside your firewall to uncover the risk to inside threats. The two security inventory packages are configured and executed from a protected external site.

    Does Progent support Cisco's legacy firewalls as well as next-generation ASA firewalls with Firepower Services?
    The current Cisco ASA 5500-X Family Next-Generation Firewalls with Firepower Services provide significantly more performance than Cisco's earlier PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX 500 security appliances for new installations. Progent's Cisco-qualified CCIE network consultants can assist you to maintain your existing PIX or Cisco ASA 5500 security appliances or migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent's consultants offer online and onsite help with ASA 5500-X firewalls with Firepower Services and can assist your company to plan, configure, optimize, manage and debug firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services.

    Can Progent help integrate a business intelligence (BI) reporting solution that consolidates all our vital data?
    Progentís BI reporting consultants offer remote and onsite expertise to help you with any phase of business intelligence reporting ranging from troubleshooting or enhancing reports to designing and deploying an advanced business intelligence solution. Progent's management reporting consultants can help you to support your existing reporting environment, help you to upgrade reports and databases from an outdated reporting product to a current one, and deliver custom online training to meet your individual requirements. Progentís management reporting and analytics professionals can provide expertise in the leading BI reporting and visualization tools such as the SQL Server business intelligence suite (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel business analytics add-ins such as Power Pivot and Power View, and Report Builder.

    Does Progent offer help with specific Apple Mac applications?
    Progent's Mac experts can support the creative aspect of Mac networks by providing professional services and training in imaging, audio, and video. Progent's consultants can provide {Mac application training for titles that include Adobe PhotoShop, Illustrator, InDesign, Apple Final Cut Pro, Apple Logic, and Digidesign Pro Tools. Progent can also assist you with complex projects such as image capture or digitizing sound or motion video or setting up an commercial grade post-production studio.

    How can Progent help my business with a complex Active Directory deployment?
    Progent's Active Directory support services include certified help in designing, deploying and troubleshooting complex Active Directory (AD) installations. Progent's Microsoft-certified experts have extensive background in troubleshooting complex Active Directory challenges like replication bugs, multi-domain partition configurations, corrupted Active Directory objects, clean-up of residual early-release software configuration objects in live Active Directory environments, and repair of unsuccessful installations of Active Directory and AD-dependent applications. In addition, Progent is experienced in using advanced Active Directory tools including DCDIAG and NETDIAG. Progent can also suggest deployment strategies that address key issues including AD naming conventions, hierarchical model, IT administration structure, selection and design of group policy objects, as well as protection and auditing specifications. Progent can also anticipate the impacts of alternate server and service configurations on capability and speed.

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    If your small business is in the San Francisco area and you require computer assistance, IT outsourcing, or advanced expertise from a Microsoft or Cisco certified consultant, call 415-321-5400 or visit Contact Progent.

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