Onsite Service Available in San Francisco, Daly City, San Bruno, Millbrae, South San Francisco, Pacifica and Brisbane

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What pricing structure does Progent use for support services?
Progent's simplified per-minute billing model requires no complex contracts, retainers or hidden fees. Many other support companies have minimum charges or other extra charges that drive up support costs. For remote support from Progent during normal business hours, you only pay for the actual time spent resolving your problem. If it only requires ten minutes to solve your issue, then you are only billed for ten minutes. For regularly scheduled onsite service work booked more than twenty-four hours in advance, you are charged only for the time when Progent's expert is actually on-site working on your issues. Just Progent's competitive per-minute rate. For emergency same-day onsite service calls, you might be charged for our consultant's travel time, but not a higher emergency rate. Since Progent has a large pool of engineers located within the entire San Francisco Bay Area service territory, an available engineer is typically close by to help. Progent can in addition offer onsite service to most zip codes in the United States within 24 hours of receiving a service request. Progent's online technical support group has provided assistance to small businesses in every state in the U.S (Refer to Progent's nationwide testimonials.)

Can Progent help integrate a business intelligence (BI) reporting solution that consolidates all our vital data?
Progentís BI reporting experts offer remote and onsite consulting to help you with any phase of BI reporting from troubleshooting or modernizing reports to planning and deploying a comprehensive business intelligence environment. Progent's BI consultants can help your company to support your existing reporting system, help you to migrate reports from an outdated reporting product to a modern one, and provide custom remote mentoring tailored to your specific needs. Progentís business reporting and analytics consultants can provide expertise in all popular BI reporting and visualization platforms including Microsoft's SQL Server BI stack (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel BI tools including Power Pivot, Power Query and Power View, and Report Builder.

What are the advantages of Progent's model for remote support?
Most network problems can be fixed quickly by Progent's group of remote service experts. This minimizes lost network availability which can result from waiting for an on-site consultant to show up at your office. Furthermore, many independent engineers and IT consulting groups demand minimum on-site billing that may convert a 10-minute visit into a 2-hour expense. Progentís practice of charging by the minute and charging only for support that is delivered allows Progentís remote support engineers to resolve hundreds of small problems daily at the least feasible expense. Further, the security of knowing there is ready access to Progent's expert group of technical professionals opens the door to a new realm of sophisticated IT technologies that many small companies would otherwise shy away from for fear of having inadequate expertise.

Can Progent help us deploy VMware Site Recovery Manager for disaster recovery preparedness?
VMware's Site Recovery Manager (SRM) is an extension to VMware vCenter that lets you orchestrate, automate and test a repeatable workflow for recovering services rapidly following an outage. SRM supports centrally managed and automated disaster recovery, application mobility, and non-disruptive site migration, failback and site re-protect. Site Recovery Manager also supports transparent testing for disaster recovery, upgrades and fixes and can produce audit reports to confirm complete service recovery, validate Service Level Agreements and demonstrate compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager and VMware NSX consulting expert to help your organization to design, deploy, test and maintain a disaster recovery system powered by VMware SRM.

Can Progent provide advanced consulting support for Cisco Catalyst, Nexus and Meraki switches?
Progent's Cisco-certified CCIE network consultants can provide world-class remote and onsite support and troubleshooting for Cisco's Catalyst, Nexus and Meraki series of managed switches for environments that range from small organizations and campus networks to enterprise data centers and service providers. Progent can help you to deploy Cisco's continually evolving switch solutions to realize the throughput, expandability, uptime, virtualization support, security and ease of management needed by your business. To learn about Progent's consulting and troubleshooting services for Cisco's market-leading portfolio of Catalyst switches, refer to Catalyst switch consulting services. For details about Progent's consulting and troubleshooting services for Cisco's Nexus Series of switches, see Nexus switch consulting and support. For information about Progent's support services for Meraki switches, see Meraki switches integration.

Does Progent offer expertise with VMware NSX network virtualization?
VMware's NSX network virtualization platform enables you to create entire networks in software. NSX permits virtual networks to be provisioned in minutes and administered with a high degree of automation independent of the physical components making up the basic network infrastructure. VMware Site Recovery Manager allows automated recovery, application mobility, and transparent site migration, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, updates and fixes and can generate audit reports to confirm complete service restoration, validate Service Level Agreements and demonstrate DR compliance. When used with VMware's NSX network virtualization technology, VMware Site Recovery Manager can rapidly recover the entire logical network topology at the recovery datacenter. Progent can provide the support of a VCDX certified VMware NSX consulting expert and VMware Site Recovery Manager system architect to help you to design, deploy, test and administer a disaster recovery solution powered by VMware Site Recovery Manager and VMware NSX.

Does Progent offer special IT outsourcing packages for mid-sized businesses?
Progent can provide mid-sized companies in Northern California and in larger cities across the United States two basic outsourcing service packages based on Operations Manager:

  • Managed Network Monitoring Package
  • Comprehensive Network Monitoring Package

    To view a single-page printer-friendly spec sheet describing Progent's Network Monitoring Service Packages for medium size organizations, click:Network Monitoring Packages.

    Which ERP and MRP programs are supported by Progent?
    Progent offers ERP and MRP support for a variety of solutions such as:

  • Microsoft Dynamics AX ERP Software (formerly Axapta)
  • Microsoft Dynamics GP Business Accounting Software (formerly Microsoft Great Plains)
  • Microsoft Dynamics NAV Software (formerly Microsoft Navision)
  • Microsoft Dynamics SL 6.5 Business Accounting Software (formerly Solomon)
  • Microsoft Dynamics RMS (Retail Management System)
  • Macola ES by Exact Software
  • MAS 90 ERP by Best Software
  • QuickBooks Pro by Intuit
  • Infor CloudSuite Industrial (SyteLine) ERP (formerly SyteLine)

    How can Progent's consultants help with Microsoft SQL Server?
    Progent's Microsoft-certified SQL Server experts, database software developers, database administrators, project managers, Cisco-certified network infrastructure engineers, disaster recovery planning specialists, and network security professionals can assist your business to support and expand your SQL Server environment, develop or troubleshoot data-driven software, evaluate the likely business benefits of moving to Microsoft SQL Server 2016 or migrating to SQL Server 2014 from an earlier version of SQL Server or from a different database platform, install test systems at your site or at Progent's test lab, design and execute a smooth transition to SQL Server, and define a cost-effective and secure network infrastructure that helps you maximize the strategic benefit of SQL Server.

    What web development services are available from Progent?
    If you need to redo your organizationís web site, build internal webs for functions such as human resources or employee education, create a compelling web presence for a start-up venture, or put together enterprise-grade, data integrated e-commerce applications, Progent can provide capable and experienced web developers. Web site design consulting available from Progent's Technology Specialists Group include web site design, web site project management, .ASP and Microsoft .NET programming, and graphics design and creation. Progent's certified SQL Server developers, Oracle programmers and database administrators, MySQL database consultants, and Microsoft Access consultants can help your business to design, build, and manage data-intensive web sites. Progent's consultants can also help you design and manage a protected, fault-tolerant server and communications infrastructure including wireless connectivity, to support your web applications.

    Does Progent offer support for Exchange Server 2016 Database Availability Groups (DAGs)?
    MS Exchange 2016 enhances the speed and simplifies the implementation of Database Availability Groups, which provide automatic failover for high availability. Database Availability Groups in MS Exchange 2016 Server lower failover delay by an estimated 33% relative to Exchange 2013. Additional improvements include setup defaults that enforce industry best practices for fault tolerance. Progent's certified Exchange experts can provide Database Availability Group support services to assist you to create, implement and administer a DAG solution the provides advanced security for your Exchange 2016 mailboxes.

    What are the key features of Progent's IT outsourcing packages?
    Components of Progent's IT outsourcing offerings include network assessment to ensure that your network satisfies required standards of security and off-site connectivity, round-the-clock network monitoring using MOM to resolve problems before they impact your business, optional Help Desk Support from Progent's IT experts, security assessment to help protect your system from hackers and viruses, installation of Service Packs and security patches for servers and applications, discounts on Progentís off-site and on-site network support services, and the expertise of Progentís team of Microsoft-certified IT consultants and service technicians.

    More Questions and Answers

    If your small business is in the San Francisco area and you are looking for technical support, IT outsourcing, or high-level expertise from a Progent consultant, call 415-321-5400 or visit Contact Progent.

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