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Can Progent help me maintain or upgrade my Exchange 2010 system?
Improvements in Exchange 2010 for software-driven telephony include voice-to-text translation for rapidly searching your messages rather than listening to each call, digital attendants to greet callers and assist them to navigate your voice mail menus, programmable call answering procedures to forward or filter incoming calls depending on Caller ID or contact information, and text notifications about missed calls or voice mail. Although Exchange 2010 remains a poplar messaging solution, improved releases of Exchange Server have supplanted it. Progent's Microsoft Exchange 2010 experts can assist you to maintain and troubleshoot your current Exchange 2010 deployment. Progent's Microsoft Exchange Server 2016 consultants and Office 365 Exchange Online cloud integration consultants can also help you analyze the cost benefits and engineering risks of migrating to a modern, release of Exchange.

Can Progent provide the consultation of a CISA-certified cybersecurity auditor?
The Certified Information Systems Auditor credential is an important achievement that signifies mastery in IS security audit and control. Accredited by ANSI, the CISA credential has consultants undergo an extensive examination given by the ISACA international professional association. Progent can provide the expertise of a CISA-qualified network security audit consultant able to help companies in the fields of information systems audit process, IT enforcement, network assets and infrastructure ROI, IT service delivery, protection of data assets, and disaster recovery preparedness.

How can Progent help my company manage our Windows 8.1 devices?
Progent's Microsoft-certified Windows 8.1 consulting experts can provide a variety of technical services to help organizations of any size to maintain, administer, and repair environments that incorporate workstations, notebooks, tablets, or Windows phones powered by Microsoft Windows 8.1. Progent's consultants can also provide Windows 10 migration help.

Does Progent offer consulting help for server clustering with Windows Server?
The failover cluster feature set built into the latest releases of MS Windows Server is radically re-engineered to streamline the deployment, configuration, and maintenance of clusters and to offer greater levels of system dependability, security, efficiency, and versatility. New or improved capabilities include automated cluster verification, revamped setup and installation, improved cluster administration, redesigned cluster architecture for maximum uptime, hardened security and quorum models, minimization of failure points, greater storage and memory capacity, enhancements for multi-site clusters, and live migration support for Hyper-V virtual machines. Progent's Microsoft-certified failover cluster experts can assist your company evaluate the advantages of Windows clustering, plan and implement an installation, train your network support personnel to administer your cluster environment, provide continuing consulting and technical help services, and create and validate a disaster recovery plan. Progent's Windows Server 2016 disaster recovery consultants can show you how you to plan and deploy an affordable disaster recovery/business continuity solution for multi-site or hybrid cloud environments using failover cluster technology field-tested in Microsoft's Azure cloud.

My business application needs 24x7 support. Can Progent help?
Progent's affordable extended hours remote technical support program provides clients 24x7 availability of remote technical support from Progent's Technical Response Center (TRC). Services available beyond regular business hours include resolving issues with Windows servers, Windows desktop support, help with Microsoft Office applications, network and system backup and restore, and basic routing and switching help for Cisco networking products.

Can Progent assist my business to migrate to 64-bit computing?
Progentís 64-bit upgrade experts can assist you to enhance your servers and desktop PCs efficiently from 32 to 64 bits. Progent can assist you to calculate the costs and benefits of upgrading to 64-bit computing, plan a cost-effective upgrade process that reduces business interruptions, and offer responsive online support to aid you to install 64-bit software and application software on your current hardware. Progent's Microsoft-qualified network consultants can assist your company to integrate the 64-bit versions of Microsoft products like Windows Server 2008, SQL Server, Windows 7, and Microsoft Office Excel.

Can Progent help us deploy System Center Data Protection Manager for automated backup?
System Center 2016 Data Protection Manager (SCDPM 2016) provides small to mid-size businesses near-continuous backup and easy restore capabilities for Microsoft-based networks. Data Protection Manager 2016 delivers application-aware protection for key platforms such as SQL Server, Exchange and SharePoint, protects Windows and Linux VMs, works with VMs hosted by Windows Hyper-V as well as VMware, and integrates seamlessly with Azure for cloud backup and recovery. Progent's Microsoft-certified Data Protection Manager 2016 consulting experts can assist you to plan, implement, manage, and repair a multi-site backup/recovery system built around System Center 2016 Data Protection Manager. Progent can help you to upgrade from a previous release of Data Protection Manager or from an outdated solution, and Progent can optimize your DPM 2016 environment for on local, hosted, cloud or hybrid deployments. Progent offers remote or onsite support and can provide occasional guidance to resolve technical bottlenecks or provide end-to-end project management or co-management support to help you complete your SCDPM 2016 deployment on time and on budget.

Which ERP and MRP programs are supported by Progent?
Progent provides Enterprise Resource Planning and Manufacturing Resource Planning consulting for a range of solutions including:

  • Microsoft Dynamics AX Enterprise Resource Planning Software (formerly Microsoft Axapta)
  • Microsoft Dynamics GP Business Accounting Software (formerly Great Plains)
  • Microsoft Dynamics NAV Business Management Software (formerly Microsoft Navision)
  • Microsoft Dynamics SL 6.5 Business Accounting Software (formerly Microsoft Solomon)
  • Microsoft Dynamics RMS)
  • Macola ES by Exact Software
  • MAS 90 ERP by Best Software
  • QuickBooks Pro by Intuit
  • Infor CloudSuite Industrial (SyteLine) ERP (formerly SyteLine)

    Does Progent offer consulting services for Windows Server Essentials?
    Windows Server Essentials is a value-priced, versatile OS that enables small businesses to make the move from the traditional stand-alone on-premises datacenter to the new hybrid networking model that combines both local and virtualized cloud-hosted resources. Progent's certified Windows Server Essentials consulting experts can provide cost-effective remote consulting and troubleshooting for Microsoft Windows Server 2012 R2 Essentials. Progent can assist you to evaluate the possible business benefits of migrating to Windows Server Essentials and implementing a hybrid on-premises/cloud-based model for your computing ecosystem. Progent can provide full-service project management support to help you plan and execute an efficient move to Windows Server 2012 R2 Essentials, Office 365, and other Microsoft Online platforms and services. Progent can also provide ongoing consulting help, troubleshooting, and training.

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    If your small business is in the San Francisco area and you require computer support, information technology outsourcing, or top-level services from a Microsoft or Cisco certified professional, call 415-321-5400 or visit Contact Progent.

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