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How can Progent's consultants help with Microsoft SQL Server?
Progent's Microsoft-certified SQL Server consultants, database application programmers, database administration experts, project management consultants, Cisco network infrastructure architects, disaster recovery specialists, and network security consultants can assist your business to support and expand your SQL Server environment, build or update data-driven applications, assess the likely business benefits of upgrading Microsoft SQL Server 2016 or migrating to SQL Server 2014 from an earlier version of SQL Server or from a legacy database platform, install test systems at your site or at Progent's lab, plan and execute an efficient migration to SQL Server, and define a cost-effective and secure IT infrastructure that helps you realize the full strategic benefit of Microsoft SQL Server.

Can Progent help me configure Database Availability Groups for Exchange 2013?
A Database Availability Group known as a DAG is the basic unit of high availability (HA) and resilience for Microsoft Exchange 2013 Mailbox (MBX) servers. First offered in Exchange Server 2010, a DAG is a collection of as many as 16 MBX servers in which any server in a DAG can contain a replica of an Exchange mailbox database from any other DAG server. DAG servers cooperate with one another to recover automatically from breakdowns that affect mailbox databases. Progent's Microsoft certified Exchange experts can provide Database Availability Group support services to help you plan, deploy and maintain an HA solution for your Exchange 2013 mailboxes.

Can Progent help us select an Internet connectivity solutiuon that makes sense for our business?
Progent can provide the affordable support of online Internet connectivity experts to help your company to evaluate or enhance your ISP services so your Internet access solution matches your business needs. Services provided by Progent's engineers include assessment of your existing bandwidth use, vendor and plan analysis and ordering, network provisioning, and managing a seamless switchover to a new ISP and/or service plan. Network provisioning can include optimizing current routers and switches and deploying new ones, setting up firewalls, and upgrading fault-tolerant BGP configurations. Progent's ISP, telecommunication carrier and collocation vendor relationships includes AT&T, Cable & Wireless, Cogent Communications, Covad, EarthLink, Global Crossing, Level 3 Communications, Qwest Communications, Savvis, Sprint, TW Telecom, Verio, and XO Communications.

Does Progent offer consulting support for Cisco's Meraki cloud-managed Wi-Fi access points?
Progent's Cisco Meraki Wi-Fi access point consultants provide online and onsite support to assist organizations of all sizes to plan, install, manage, upgrade or repair Wi-Fi networks that utilize Cisco Meraki APs. Progent can help your business to configure and manage Meraki-based Wi-Fi infrastructure for environments that range from a telecommuter's home or a branch office all the way to a large campus or a multi-site enterprise. Progent can also assist you to configure other Cisco products such as switches, ASR routers and firewalls to build a cohesive network infrastructure that delivers the same connectivity, performance, security, manageability and availability for wired and Wi-Fi users irrespective of their location or computing device. (See Meraki switches configuration and management.)

How can Progent help my Linux developers?
If you are creating UNIX or Linux applications on a network that features Windows-based servers, desktops and applications, Progent provides IT support services that keep your business network up and running while allowing you to focus on your area of professional expertise. By using automated system monitoring and providing remote and on-site technical help as you require it, Progent delivers Linux and UNIX developer support that offers an affordable way to maintain an IT network that features high availability, security and speed.

My business application needs 24x7 support. Can Progent help?
Progent's economical extended hours remote technical support program provides clients 24x7 availability of remote technical support from Progent's Technical Response Center (TRC). Services offered beyond normal business hours include fixing issues with Windows servers, MS Windows desktop support, help with MS Office programs, system backup and restore, and basic routing and switching help for Cisco technology.

Can Progent help us configure and troubleshoot Cisco Unified Communications Manager (CUCM) or CallManager?
Cisco Unified Communications Manager (CUCM or Unified CM), formerly named CallManager, functions as the center of Cisco's communications and collaboration portfolio. Unified CM and Cisco Unified Communications Manager Express (CME) provide an advanced IP-PBX by integrating closely with applications like Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail management, Mobile Connect for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for building an advanced customer contact center. Progent's Cisco-certified Cisco Unified CM consultants can assist with any facet of CUCM configuration and debugging in areas that include integrating Cisco Voice over IP phones and desktop video phones, designing dial plans, integrating SIP trunks and CUBE internetworking, deploying Cisco ISR routers with CUBE support, designing Cisco UCS server failover systems for survivability, and integration with Exchange and Skype for Business.

Does Progent offer expertise with VMware NSX network virtualization?
VMware's NSX network virtualization platform enables you to build complete logical networks in software. NSX permits virtual networks to be provisioned instantly and administered with a high level of automation regardless of the hardware used by the basic network infrastructure. VMware Site Recovery Manager supports programmatic recovery, application mobility, plus non-intrusive site migration, failback and re-protect. SRM also enables non-disruptive testing for disaster recovery, upgrades and fixes and can produce reports to confirm complete service recovery, validate Service Level Agreements and demonstrate compliance. When used with VMware's NSX network virtualization platform, VMware Site Recovery Manager can quickly restore the complete logical network topology at the secondary datacenter. Progent offers the skills of a VCDX certified VMware NSX consulting expert and VMware SRM integration specialist to assist your organization to design, deploy, test and administer a DR system based on VMware Site Recovery Manager and VMware NSX.

How can Progent help my business get the most benefit from Microsoft System Center Operations Manager?
System Center 2016 Operations Manager (SCOM 2016) is designed to ensure consistent performance and dependable uptime for critical workloads by offering unified, cross-platform tracking of physical and virtual infrastructure installed throughout on-premises systems and private and public clouds. Progent's consulting group can provide advanced remote and onsite expertise to assist organizations of all sizes to plan, integrate, optimize, update and repair Operations Manager 2016 solutions. Progent's Operations Manager 2016 consulting experts can help your company to move to Operations Manager 2016 from earlier versions of Operations Manager or from other monitoring platforms, or combine multiple monitoring systems into a unified infrastructure management solution. Progent can also help you extend your Operations Manager 2016 scope to incorporate infrastructure hosted on public clouds by delivering Azure consulting and Amazon AWS hybrid cloud expertise.

What is Managed Network Monitoring and how can it help my business?
Managed Network Monitoring is a type of co-sourcing that permits your internal IT staff to take advantage of the system monitoring services of an outside consulting group. If your company has a small internal information technology staff, Progent's Managed Network Monitoring outsourcing package is an affordable way to increase system availability, performance and security.

Key components of Progent's Managed Network Monitoring Package include:

  • Progent performs a requirements assessment and installs Microsoft Operations Manager
  • Progent sets up a remote Operations Manager server to track your network
  • Progent provides Help Desk support services, coordinated with Operations Manager
  • Progent remotely tracks, diagnoses, and/or fixes problems
  • Progent performs ongoing IT maintenance including application of service packs and security updates
  • Network Appliances must be under vendor's on-site warranty program

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    If your small business is in the San Francisco area and you need computer support, information technology outsourcing, or advanced services from a certified Progent professional, call 415-321-5400 or visit Contact Progent.

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