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Can Progent help my business migrate from Windows Server 2000 or Windows Server 2003?
Progent can show you how to design, rationalize and execute a project to move to Windows Server 2012 R2 from a Microsoft Windows Server 2003 or Windows 2000 Server environment. Progent's Microsoft Gold-certified consultants can also provide affordable and effective online consulting and engineering support so your company can maintain 2012 installations. Progent can assist you to assess the business advantage of upgrading from previous releases of Windows Server and can adhere to best practices to ensure an efficient move to 2012 R2.

What are the advantages to my business of Progent's network monitoring services?
Operations Manager improves the stability of mission-critical applications by proactively identifying and helping to fix trouble spots before they can bring down a server. Operations Manager can optimize system throughput by checking selected performance levels and use patterns on key servers, allowing IT managers to be more proactive in integrating performance-related products and to eradicate problem areas before they bring about severe system traffic jams. However, setting up System Center Operations Manager to take complete advantage of this sophisticated monitoring tool can be difficult. With more five years of experience with the NetIQ technology upon which MOM is based, Progent's IT consultants can help you select the proper Microsoft System Center Operations Manager components, install and integrate Operations Manager, and create custom rules, scripts, reports and alarms for your network environment. Progent can also document Operation Manager's network monitoring rules and procedures for your IT department.

Can Progent help integrate and support Cisco unified communications and collaboration solutions?
Progent offers remote or onsite access to a Cisco Certified Internetwork Expert (CCIE) engineer to help you to plan, implement, manage and troubleshoot unified communications environments based on Cisco Unified Communication technology in an in-house, distributed, or hybrid cloud deployment. Progent's Cisco Unified Communications engineers have extensive experience assisting companies of all sizes to build collaboration solutions by delivering services that include Unified Communications Manager (CUCM) and Cisco CallManager system design and deployment, Voice over IP and video phones configuration, and wireless VoIP phone deployment. Progent can help you with Cisco's extensive library of Unified Communications applications such as Jabber, WebEx, Unity Express, Unified Contact Center Express, and Unified Mobility.

Can Progent help me integrate my Mac workstations with Exchange-based email?
Progent's Mac specialists and Microsoft-certified consultants can help you set up Microsoft Outlook:Mac 2011 or Microsoft Entourage:Mac and Microsoft Exchange Server so your Apple Macintosh users are able to work closely with colleagues who run Outlook. With Exchange and Outlook 2011 or Entourage for Mac, Exchange and Apple Macintosh systems can coexist, allowing Mac users to get and transmit messages, search the GAL, import addresses, synchronize appointments, and invite fellow workers to conferences with your Exchange account. Progent's Outlook:Mac 2011 and Entourage experts can verify that your Exchange Server is properly set up and that LDAP and Outlook Web App are working. Progent also can provide specialized online training for Outlook Mac and Entourage:Mac.

What is Progent's response time for providing online technical support?
Progent's Technical Response Center (TRC) is committed to providing the highest level of remote IT support offered anywhere for both urgent and standard problems. For emergency issues that affect many users, vital personnel, or a line-of-business program, the Technical Response Center will engage in one hour or less. For standard issues, the TRC is committed to respond in less than two hours. Under any circumstance, your ticket will be created promptly and accurately, You will receive a confirmation from the trouble ticket system, and the TRC will get in touch with you on every resolved issue to make sure you are satisfied with the resolution and ready to close out the trouble ticket. Learn more details about Progent's Technical Response Center Customer Commitment.

Can Progent help me build a secure Wi-Fi network that covers all my facilities?
Progentís Wireless Site Survey assists you to design and implement a Wi-Fi wireless LAN optimized for your facilities, offering your business a wireless solution that delivers the coverage, performance, load-handling capability, Quality of Service, data protection, and hand-off capability your business requires. Progent's Wireless Site Survey services are available either as an economical online service or as a more comprehensive onsite service. Progentís on-premises wireless survey features physical walkthroughs, spectrum and data protection audits of your existing wireless network, evaluation of your buildingís layout, testing for radio frequency contention, signal propagation modeling, selection of optimum placement for customer-requested Wireless Access Points including Aironet indoor and outdoor APs, Cisco Meraki access points and Apple AirPort devices, and a comprehensive report defining the new WLAN.

Does Progent support Juniper and NetScreen Products?
Progent's Juniper-certified network consultants can help you to plan and implement Juniper Firewall/VPN platforms, enhance and support your infrastructure, and upgrade smoothly from outdated devices to the latest versions. Progent's Junos OS consultants can provide expertise with Juniper's premiere network operating system to help your business to simplify the administration and improve the protection of your Juniper VPN appliances firewalls, and routers. Progent also has extensive background maintaining Juniper's NetScreen OS and ScreenOS software productss and can assist organizations manage networks that incorporate a combination of Juniper's OS platforms.

Why should a small business outsource IT support?
Whether it involves designing IT system infrastructure, setting up or outsourcing a Help Desk, rolling out an updated messaging solution, or creating an web-based eCommerce application, outsourcing your system support services can control costs and reduce uncertainties, enabling IT support expenses to expand in a more linear and gradual fashion than is possible by building up a large, all-purpose internal IT staff.

What pricing structure does Progent use for support services?
Progent's convenient per-minute service model requires no complex contracts, retainers or hidden charges for standard service. Many service organizations have minimum billing or other additional expenses that drive up service invoices. For online service from Progent during regular working hours, you pay only for the documented time spent fixing your problem. If it only requires fifteen minutes to correct your problem, then you are billed only for a quarter of an hour. For scheduled in-person support work booked more than one day ahead, you pay only for the time when our expert is actually at your location solving your network. No extra onsite surcharges or travel fees. Only Progent's competitive by-the-minute billing rate. For emergency same-day on-site service visits, you may have to pay for our consultant's travel time, but never an increased emergency billing rate.

Can Progent help us configure and troubleshoot Cisco Unified Communications Manager (CUCM) or CallManager?
Cisco Unified Communications Manager (Unified CM), previously known as CallManager, operates as the core of Cisco's communications and collaboration platform. Cisco Unified Communications Manager and Cisco Unified Communications Manager Express (CME) offer a location-independent IP-PBX solution by integrating closely with apps like Unified CM IM and Presence Service with Jabber support, Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach (SNR), and Cisco Unified Contact Center Enterprise for creating an advanced customer contact center. Progent's Cisco-certified Cisco Unified CM experts can assist with any aspect of Unified CM setup and debugging in areas that include integrating Cisco Voice over IP phones and video phones, designing dial plans, integrating SIP trunks and CUBE internetworking, deploying ISR routers with CUBE networking support, designing Cisco UCS server failover solutions for high availability, and integration with Exchange Server and Skype for Business.

How can Progent help our business evaluate and install Windows Server 2012 R2?
Progent's Microsoft-certified Windows Server 2012 R2 consulting experts can assist you to evaluate the advantages of Microsoft Windows Server 2012 for your company, create test systems and rollout strategies, tune your infrastructure for local, multi-site, Cloud-based, and partial-Cloud environments, educate your IT support, staff, create an enterprise-wide security strategy, streamline network administration, assist with application development, and build and test a DR/BC plan. If your organization is considering migrating from Microsoft Windows Server 2012 R2 to Microsoft Windows Server 2016, Progent's Windows Server 2016 hybrid cloud solutions consultants can assist you to assess the value of Windows Server 2016 for your environment and design and carry out an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 using a local, cloud-centric, or hybrid deployment model.

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If your small business is in the San Francisco area and you require technical support, information technology outsourcing, or advanced services from a Progent engineer, call 415-321-5400 or visit Contact Progent.

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