How do Progent's consultants implement knowledge transfer to my in-house IT staff?
Progent's knowledge transfer services include customized training created for clients who want to increase their understanding of critical office productivity tools and network hardware. Learn more about Progent's Word seminars, Microsoft Excel training and programming help, Microsoft Project expertise, and Apple Mac help.

Progent also provides detailed documentation for all delivered services. These comprehensive service reports offer your in-house IT staff a convenient and useful history of important technical issues surrounding your network and can shed light on how to prepare for and resolve problems in the future.

How can Progent help my company reduce spam?
Progent has partnered with Postini to provide small companies email security with E-Mail Guard, a managed service that prevents spam and email viruses before they are able to penetrate your corporate firewall.

What are the advantages of building-to-building wireless bridging?
License-free wireless bridges offer a fast and affordable way to get secure, high-speed data connections between buildings. This can eliminate the expense of an extra leased line, provide an emergency redundant communication link, or act as an affordable data backhaul. By reducing installation costs and eliminating recurring payments associated with standard T1, E1 or DS-3 lines, wireless bridges can often pay for themselves within a few months.

Can Progent help my business customize applications based on Microsoft Great Plains software?
The open architecture of Microsoft Dynamics GP makes it possible to createspecialized Great Plains business tools that offer all of the core capability of proven Great Plains applications but also address the specialized requirements of your company. With utilization of the Modifier with Microsoft Visual Basic for Applications, developers are able to work with the most widely used programming environment in the software industry to adapt Microsoft Dynamics GP information views, supplement or change business logic, produce custom forms and reports, or expand interaction with Microsoft Office applications. Progent's experience with Microsoft .NET programming, SQL Consulting, and development background with VBasic, XML and other developer environments make it possible to create specialized mission-critical applications and eCommerce solutions that integrate seamlessly with Great Plains.

What are the advantages of Progent's model for remote support?
Most computer system problems can be resolved immediately by Progent's team of remote support engineers. This minimizes lost network availability that can be caused by waiting for a local consultant to show up in person. Furthermore, many independent engineers and network service firms require minimum on-site charges that can convert a 10-minute visit into a 2-hour invoice. Progent’s model of charging per minute and billing only for support that is performed allows Progent’s remote service engineers to resolve hundreds of small problems every day at the least feasible cost. In addition, the security of knowing there is ready access to Progent's large group of technical consultants opens the door to a new realm of sophisticated IT technologies that typical small companies might otherwise shy away from for fear of having insufficient support resources.

Can Progent help customize Microsoft Word so that it is better integrated into the workflow of my business?
Progent can show you how to customize your Word environment to benefit from the most current version, Microsoft Word 2003, which brings major improvements in publication management, group projects, and mail merge features. A Word consulting professional from Progent's Experts Team can help you incorporate Word's advanced capabilities into the workflow of your company, design templates, and write productivity-enhancing macros.

Does Progent support Great Plains business software?
Progent can provide a Microsoft Dynamics GP consulting expert to support and enhance your financial information system. Progent can also assist you to plan and follow an affordable migration to Microsoft Dynamics GP so that you preserve your business information, bolster your security, improve your reporting and analytics, get full advantage of Microsoft Office support, and minimize network downtime by designing and executing an effective upgrade plan.

Does Progent provide consulting services for Microsoft Small Business Server 2003?
Progent offers a range of consulting services for Microsoft Small Business Server 2003 such as a special IT support package that allows you to outsource all your network administration, IT support and help desk requirements to Progent's experienced group of Microsoft-certified consultants and technicians. You get top-level IT support without the cost and hassle of maintaining a large in-house IT organization.

What are the advantages of Progent's managed services for filtering spam, email-borne viruses and Directory Harvest Attacks?
Progent's E-Mail Guard utilizes the Managed Service Provider (MSP) approach to blocking spam because this allows protection to start at the place of origin of spam and virus attacks — the Internet. Spam solutions set at the IT system gateway or at the workgroup server subject networks and application to destructive attacks and bandwidth-hogging junk email. Postini’s implementation of managed service is also uniquely able to deflect Directory Harvest Attacks (DHAs), which can only work in the SMTP stream at the Internet gateway.

Does Progent offer wireless solutions?
Progent's experience with wireless data communications includes RIM Blackberry Wireless Handhelds, 802.11x WiFi consulting, high-speed wide area wireless networking, and cellular modem integration. Progent's wireless services gives your small business access to expert support for telecommuting, mobile email, sales force automation, wireless CRM, and ad hoc networking.

What is Managed Network Monitoring and how can it help my business?
Managed Network Monitoring is a form of outsourcing that allows your internal IT organization to benefit from the system monitoring activities of an outside IT support firm. If your company has a small internal IT team, Progent's Managed Network Monitoring outsourcing offering is an affordable way to optimize network uptime, throughput and security.

Key features of Progent's Managed Network Monitoring Package include:

• Progent performs a needs evaluation and installs Microsoft Operations Manager (MOM)
• Progent deploys a remote Operations Manager server to track your network
• Progent provides Help Desk Call Center support, coordinated with MOM
• Progent remotely tracks, analyzes, and/or resolves problems
• Progent performs ongoing network management including installation of service packs and security updates
• Hardware must be under manufacturer's on-site warranty program

What are the benefits of Progent's documentation of support services?
The historical service reports compiled for your small business by Progent keeps you from becoming dependent on an individual consultant. Progent's comprehensive records of billed services makes it possible for one Progent consultant to carry on where another left off while minimizing time lost getting up to speed with your IT environment. Detailed service reporting also offer your in-house IT staff a greater appreciation of key technical problem areas involving your computer system and offer knowledge about ways to anticipate and resolve network trouble that lies ahead. In this way, Progent's service reporting is an important component of Progent's practice of knowledge transfer. Another advantage of Progent's service reporting is that your small business can more easily create, an internal IT service staff if and when it becomes necessary to do so, or you can migrate to a different consulting group if you become unhappy with Progent's service.

Call 415-321-5400 or send email to information@progent.com