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Can Progent help me integrate my Mac workstations with Exchange-based email?
Progent's Microsoft-certified consulting team members and experts in Virtual PC for Mac technology can assist your company to connect your macOS and OS X desktops with your Exchange server through expert Office 365 Outlook for Mac support. Progent will ensure that your Microsoft Exchange Server is optimally configured and that WebDAV, LDAP and Outlook Web App or Web Access are correctly enabled. Progent can also provide a full array of Microsoft Exchange consulting services such as systems integration, troubleshooting, security management, mobile user support, performance tuning, plus spam protection and email encryption. Progent also can provide customized in person or remote macOS webinars.

Can Progent help integrate and support Cisco unified communications and collaboration solutions?
Progent can provide online or on-premises help from a certified CCIE specialist to help you to design, implement, manage and repair unified communications environments built on Cisco Unified Communication products in an in-house, cloud-centric, or hybrid cloud deployment. Progent's Cisco Unified Communications consultants have extensive experience assisting companies of any size to build advanced collaboration ecosystems by providing services that include Unified Communications Manager (CUCM) and Cisco CallManager system design and deployment, VoIP phones and soft phones configuration, and Cisco wireless VoIP phone solutions. Progent's consultants can help you with Cisco's entire portfolio of UC applications such as Jabber, WebEx Meeting Center, Cisco Unity Express (CUE), Unified Contact Center Express, and Unified Mobility.

Does Progent offer special IT outsourcing packages for mid-sized businesses?
Progent offers medium size businesses in the San Francisco Bay Area and in major cities across the United States two basic outsourcing service programs built around Microsoft Operations Manager:

  • Managed Network Monitoring Package
  • Comprehensive Network Monitoring Package

    To see a single-page printer-friendly spec sheet describing Progent's Network Monitoring Service Packages for mid-sized businesses, click:Network Monitoring Packages.

    Can Progent help us integrate our environment with Microsoft Azure Service?
    Progent's Azure integration experts can help you with any stage of Azure cloud migration such as requirements definition, prerequisites evaluation, system design, pre-production testing, deployment, centralized management, performance optimization, software license controls, disaster recovery preparedness, security policy enforcement, and compliance validation. Progent can help your IT staff to configure and debug firewalls and VPN tunnels so that your clients can safely connect to Azure-based resources, and Progent's Microsoft-certified consulting experts can assist you integrate critical Microsoft platforms to work in Azure including Windows Server, Exchange Server, SQL Server and Skype for Business. Progent can also assist your organization to create a hybrid environment that transparently integrates physical datacenters with Azure services.

    Can Progent help us manage our passwords, IP addresses, SSL expirations and other network assets?
    ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be alerted automatically about impending expirations of SSL certificates or domains. By updating and organizing your network documentation, you can save up to 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre making improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the data you require the instant you need it. Learn more about Progent's ProSight suite of managed services for small organizations.

    Does Progent Offer MySQL Application Programming and DBA Services?
    Progent's MySQL software developers and DBAs offer affordable online database administration or software programming support and can assist businesses of all sizes to integrate and maintain MySQL in a dependable network infrastructure that provides advanced speed, expandability, and security. Progent also has proven skill assisting companies port applications from Oracle to MySQL.

    Does Progent offer fast and affordable network health audits?
    Prosight Network Audits offer a quick and low-cost way for small and mid-size businesses to obtain an objective assessment of the health of their network. Powered by a selection of the leading remote monitoring and management tools available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential network assets adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide immediate ROI such as a more manageable and more secure Active Directory environment. Both versions also offer the ongoing advantages of state-of-the-art remote network monitoring and management (RMM) technology. These advantages can include simpler network management, better compliance with data security requirements, more efficient utilization of network resources, faster problem resolution, more dependable backup and recovery, and increased uptime. To find out more about ProSight Network Health Checks and to see sample reports, go to ProSight Network Audits.

    How can Progent help our company to use System Center 2016 to manage our hybrid cloud environment?
    System Center 2016 provides important enhancements in the management of hybrid cloud environments through advanced integration with Windows Server 2016, Windows 10; unified management of multi-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Microsoft Intune for Apple iPhone and Google Android smartphone management plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center 2016 consultants offer advanced remote and onsite support for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist you to plan and configure a new deployment of Microsoft System Center 2016, extend or optimize your current one, migrate smoothly from a previous version of System Center, or debug your System Center environment.

    How can Progent's consultants help with Microsoft SQL Server?
    Progent's Microsoft-certified SQL Server experts, database software developers, database administrators, project management consultants, Cisco network infrastructure architects, disaster recovery/business continuity planning specialists, and data security professionals can assist your business to maintain and enhance your SQL Server environment, develop or troubleshoot data-driven business applications, assess the potential advantages of upgrading to Microsoft SQL Server 2017 or moving to Microsoft SQL Server 2016 from an earlier release of SQL Server or from a different database platform, install test environments at your site or at Progent's lab, plan and carry out a smooth transition to SQL Server, and define an efficient and safe network infrastructure that helps you maximize the strategic benefit of SQL Server.

    How can Progent help us with our hybrid cloud solution?
    Progent's hybrid cloud solutions consultants offer expert remote consulting support to assist organizations of all sizes to integrate their networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist your it team to design and administer cost-effective hybrid environments that support Windows and Linux operating systems and applications in hybrid network models that seamlessly combine physical IT assets as well as public clouds. To help you to incorporate public clouds with physical datacenters, Progent offers a range of cloud integration support services such as Office 365 integration solutions with on-premises Exchange, Azure enterprise hybrid cloud planning and integration consulting, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) development and debugging.

    Can Progent help me build a secure Wi-Fi network that covers all my facilities?
    Progentís Wireless Site Survey makes it easy to plan and install a Wi-Fi wireless LAN optimized for your environment, offering you a wireless solution that has the reception, performance, load-handling capability, QoS, security, and hand-off capability your business needs. Progent's Wireless Site Survey services are available either as an affordable remote service or as a more detailed on-premises service. Progentís onsite wireless survey features physical walkthroughs, spectrum and data protection assessment of your current WLAN, evaluation of your site's layout, testing for RF interference, signal propagation modeling, identification of optimum placement for client-specified Wireless Access Points (WAPs) including Aironet indoor and outdoor APs, Meraki access points and Apple AirPort devices, and a detailed document defining a new WLAN.

    Which ERP and MRP programs are supported by Progent?
    Progent offers ERP and MRP support for a selection of application software such as:

  • Microsoft Dynamics AX Enterprise Resource Planning Software (formerly Axapta)
  • Microsoft Dynamics GP Accounting Software (formerly Great Plains)
  • Microsoft Dynamics NAV Software (formerly Microsoft Navision)
  • Microsoft Dynamics SL Accounting Software (formerly Solomon)
  • Microsoft Dynamics RMS)
  • Macola ES by Exact Software
  • MAS 90 ERP by Sage Software
  • QuickBooks Accounting Software by Intuit
  • Infor CloudSuite Industrial (SyteLine) ERP (formerly SyteLine)



    More Questions and Answers

    If your small business is in the San Francisco area and you are in need of technical assistance, information technology outsourcing, or advanced services from a Progent consultant, call 415-321-5400 or visit Contact Progent.
















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