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How can Progent help local governments and school districts with IT management?
Progent has a long background providing a broad range of remote IT support and urgent troubleshooting services to local governments and school districts across the United States. Progent is among the pioneers in providing expert remote IT support and has provided network solutions to organizations in every state. Progent's online information technology support for local governments eliminates travel expenses and resolves problems more quickly than on-premises service calls.

Does Progent support all major data backup/recovery products and services?
Progent's data backup experts can provide help for a broad array of utilities and services that deliver solutions for backing up Microsoft Windows, Mac, and Linux/UNIX physical and virtual servers and workstations as well as notebooks and handhelds. Progent can help you with all major backup products by providing services that include Altaro VM Backup consulting, Barracuda Backup and disaster recovery preparedness expertise, and DoubleTake Availability solutions. Progent also offers help with Acronis, Mozy, Retrospect for Macintosh, Time Machine, Symantec Backup Exec, BackupAssist, HP Data Protector, and FLARs. For large organizations, Progent can provide VMware Site Recovery Manager expertise. In addition, Progent's ProSight Data Protection Services (DPS) are available to small and mid-sized businesses as a low cost end-to-end service for secure backup and disaster recovery (BDR).

Can Progent help me upgrade my Wi-Fi network with Cisco's Aironet 802.11ac access points?
Progent's Cisco-certified Wi-Fi experts can help you to migrate to Aironet wireless access points and Cisco wireless controllers that are compatible with the new 802.11ac Wi-Fi specification, making it possible to triple the performance for your wireless network while extending the coverage.

How does Progent support the Microsoft Solutions Framework (MSF) process model?
In conducting information technology projects for enterprise customers, Progent follows a structured approach based on defined milestones in order to meet budgetary, timing, and technical goals while avoiding business disruption. Progent's methodology utilizes industry project management standards based on the leading practices defined by the Microsoft Solutions Framework (MSF) and includes requirements identification, design and architecture proposals, pilots, required adjustments, and expert implementation. All phases are documented to provide a detailed description of technical services delivered and to assist in ongoing system support.

How can Progent's consultants help with Microsoft SQL Server?
Progent's Microsoft-certified SQL Server consultants, database application developers, database administration experts, project management consultants, Cisco network infrastructure architects, disaster recovery planning specialists, and certified network security consultants can assist you to support and expand your SQL Server solution, create or update data-driven applications, evaluate the potential benefits of moving to Microsoft SQL Server 2016 or migrating to SQL Server 2014 from an older release of SQL Server or from a legacy database platform, set up pilot systems at your datacenter or at Progent's lab, design and carry out a smooth transition to SQL Server, and define an efficient and secure network infrastructure that helps you realize the full business benefit of Microsoft SQL Server.

Can Progent help us manage our passwords, IP addresses, SSL expirations and other network assets?
ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your IT infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and organizing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted looking for vital information about your IT network. ProSight IT Asset Management features a common repository for holding and sharing all documents required for managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether youíre planning enhancements, performing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require the instant you need it. Learn about Progent's ProSight portfolio of managed IT services for small businesses.

Can Progent help us integrate Office 365 applications and cloud hosting services?
Office 365 is Microsoft's growing family of client productivity programs and cloud services available on a subscription basis. Office 365 apps and cloud services are available in an array of product bundles targeted at markets from individuals and home offices to enterprises. Progent can provide fast and easy remote access to specialists with in-depth knowledge of Microsoft, Mac, Apple iOS, and Google Android technology. Progent can assist your business to understand the wealth of subscription plans offered with Office 365 and integrate your network with Office 365 so you derive maximum business value. Progent's Office 365 integration consultants offer expertise with multi-platform networks that incorporate Windows, macOS, and Linux operating systems. Progent can also assist your business to create and maintain hybrid networks that transparently integrate local and cloud-based resources.

Does Progent offer consulting services for Microsoft Office 365 Excel?
Progent's Microsoft Office 365 Excel application consultants offer affordable remote programming services for applications that use Office Excel or Microsoft Office 365 Excel as a tool for custom software. Progent can assist your company to plan, code, pilot, install, and administer new software; maintain and enhance legacy ones; and migrate programs based on earlier releases of Microsoft Office Excel to newer ones. Progent provides expertise with VBA and Microsoft Access programming and can assist you to connect Excel-powered applications to SQL Server or other external databases that can accommodate realtime information. Progent's consultants can also help your organization to implement environments that integrate Microsoft Excel with compatible Microsoft products including Word, PowerPoint, Project, and SharePoint. Progent can also assist you to migrate to more current Excel releases, including the advanced 64-bit release, and offers cost-effective online webinar training classes in Excel that can be customized for individuals or groups.

How can Progent help us monitor and manage our servers and desktops?
ProSight LAN Watch is Progentís server and desktop monitoring managed service that uses advanced remote monitoring and management (RMM) techniques to keep your IT system running at peak levels by tracking the health of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent immediately to your specified IT management staff and your Progent consultant so all looming issues can be resolved before they have a chance to impact your network. Find out about Progent's entire ProSight family of value-priced managed services for small businesses.

Can Progent help us integrate and manage Android smartphones?
Progent's Android phone and tablet integration expertise have extensive experience delivering remote and on-premises assistance for businesses of all sizes who need to integrate Android phones into their IT networks so that mobile clients can communicate and collaborate from virtually anywhere. Progent has the breadth of know-how to solve technical problems that span multiple manufacturers and that represent a combination of legacy and up-to-date technology. Progent offers cost-effective remote expertise to assist you with any aspect of designing, implementing, managing and maintaining your Bring-Your-Own-Device (BYOD) environment. Progent can deliver occasional support to help you to resolve particularly challenging IT problems, or Progent can provide outsourced or co-sourced project management services to help you finish major IT initiatives on time and within budget. Progent can assist with on-premises, cloud-centric, or hybrid networks and offers expertise with operating systems, applications, management utilities and hardware infrastructure. Progent also offers specialized group or individual training sessions to show you how to manage and operate Android phones and tablets securely and productively.

Does Progent offer support for Microsoft Dynamics NAV ERP software?
The latest release of Microsoft Dynamics NAV ERP includes several new features including specialized Role Centers, improved analytics and reporting options, and advanced workflow management. Progent's Dynamics NAV ERP consultants can provide programming, integration and debugging support to enable your company to benefit from Microsoft Dynamics NAV. Progentís engineers can help you to connect Microsoft Dynamics NAV ERP software to additional services and programs. In addition, Progent can help your organization to design and analyze databases so you can improve your understanding of your business, attract additional customers, expand your sales campaigns, and build productive alliances.

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If your small business is in the San Francisco area and you are looking for technical support, IT outsourcing, or top-level expertise from a certified Progent engineer, call 415-321-5400 or visit Contact Progent.

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