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More Questions and Answers

How can Progent help improve the fault tolerance of my network?
Progent's design services for high availability networks offer access to Microsoft and Cisco-certified consulting professionals who can help you create a fault-tolerant network that includes essential technologies and processes for line-of-business environments. Progentís consulting experts can help you to configure a system infrastructure with features such as fault tolerant Internet access, system load balancing, non-stop data centers, multi-site backup and restore, fault tolerant interoffice connections, and high-reliability multi-location networks. Progent can also provide workplace recovery preparedness consultants to help you design, validate, and document a disaster recovery procedure founded on best practices.

Does Progent provide consulting services for Microsoft Small Business Server?
Even though the Small Business Server (SBS) product line is no longer available, this powerful bundle is still popular. Progent offers extensive Microsoft SBS consulting services for all releases of the product. In addition, Progent's Windows Server 2012 R2 Essentials consultants can assist your business to assess the potential benefits of moving from an on-premises environment powered by Small Business Server 2011 or earlier to a hybrid onsite/cloud computing model by implementing an upgrade to Windows Server 2012 R2 Essentials and to Microsoft's cloud-hosted application suite. Regardless whether your resources are hosted on an on premises datacenter, in the cloud, or across a hybrid mix of both, Progent can provide full-service consulting, troubleshooting, and software development services for Microsoft's core platforms including Windows Server, Exchange, SharePoint Server, and Microsoft SQL Server.

Can Progent provide email content filtering and data leakage protection?
Progent's data loss prevention (DLP) consultants and data leakage protection specialists can help organizations to configure Progent's ProSight Email Guard Security Gateway to enforce your content security policies for monitoring the content of outbound email messages and attachments and preventing the transmission of confidential or inappropriate information or spam. ProSight Email Guard's email content filtering solutions can also help organizations avoid being blacklisted and stay in compliance with industry privacy standards and regulatory requirements including HIPAA and Sarbanes-Oxley. Learn about the entire ProSight family of affordable managed services for small organizations.

How can I find out more about the benefits of Progent's IT outsourcing and co-sourcing services?
Progent has created an IT outsourcing white paper that summarizes the benefits businesses of all sizes can gain by outsourcing or co-sourcing IT consulting and other computer services. Progent has also created IT Outsourcing fact sheets for three support bundles intended for small and medium sized companies.

We want to develop a long-term IT strategy but we don't have a Chief Information Officer. Can Progent help?
Progent can supply companies with an information management professional who can serve as a part-time CIO. This experienced IT officer can provide strategic direction to assist your company to integrate sensible IT products to enhance business operations so they match more closely with your business goals. Your company can develop and install a well thought out IT strategy without incurring the cost of a full-time senior IT executive. Important tasks Progent's temporary Chief Information Officer can perform include growth strategies, rationalizing IT budgets, creating and tracking models for ROI, reengineering workflows, negotiating contracts with vendors, defining security standards, monitoring service level agreements, automating network management, patch tracking, network asset documentation management, and business continuity planning.

How can Progent help us take full advantage of Microsoft Project Server?
Progent's certified Microsoft Project Server consultants can provide advanced remote and on-premises support services for Project Server as well as for all Microsoft products that integrate closely with Microsoft Project Server. Services offered by Progent include Project Professional and Project Web App set up, SharePoint Server 2013 design and deployment, Microsoft SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, Microsoft Exchange Server 2016 upgrade support, Microsoft Exchange 2013 Server integration, Excel 2016 and Office 365 Excel application support, and PowerPoint and Visio webinar training. Progent offers access to Cisco-certified CCIE consultants to assist your company to enhance your environment to support local, branch, home-based, and mobile workers so they can utilize Microsoft Project Server 2010 to work together safely and efficiently. Progent's security experts can help you to adopt and police security policies that protect important project information without interfering with productive information exchange.

Can Progent help with Citrix XenServer virtualization technology?
Progent's Citrix XenServer virtualization engineers can assist you to evaluate the strategic advantages of XenServer as well as other Citrix products, and can assist you to plan, validate, execute, troubleshoot, and maintain a XenServer installation. Progent can in addition analyze your current Citrix technology environment and show you how to enhance consolidation, responsiveness, security and compliance, uptime, and recoverability.

Can Progent help us to configure and manage Cisco Wi-Fi controller hardware or software?
Progent's Cisco Wi-Fi controller consultants can help you to configure Cisco wireless LAN controllers to manage Wi-Fi LANs of all sizes. Progent can help you to administer and debug your existing Cisco Wi-Fi environment or carry out an efficient migration to Cisco's latest Wi-Fi controller products. Progent offers expertise for hardware-based and software-only Wi-Fi controllers and can help you to determine which type is appropriare for your wireless environment. For 802.11ac Wave 2 wireless controllers from Cisco, Progent can provide Cisco 3504 Wi-Fi controller support, Cisco 5520 wireless controller consulting, and Cisco 8540 wireless controller support.

Does Progent offer an affordable security solution that can protect all my physical and virtual endpoints?
Progent's ProSight Enhanced Security Protection services deliver ultra-affordable multi-layer protection for physical servers and VMs, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge tools packaged within one agent accessible from a unified console. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP environment that addresses your company's specific requirements and that allows you prove compliance with legal and industry data protection standards. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that call for urgent action. Progent can also help your company to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

Does Progent offer a secure data backup service for small businesses?
ProSight Data Protection Services cloud backup provide small and medium-sized organizations a low cost and fully managed service for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows fast recovery of vital files, apps and virtual machines that have become lost or corrupted due to component breakdowns, software bugs, natural disasters, human error, or malware attacks such as ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Important data can be backed up on the cloud, to a local storage device, or mirrored to both. Progent's BDR consultants can provide world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical data. Read about Progent's complete ProSight family of affordable outsourced network management services for small businesses

Can Progent help us deploy VMware Site Recovery Manager for disaster recovery preparedness?
VMware's Site Recovery Manager (SRM) is a component of VMware vCenter that lets you define, automate and test a repeatable runbook for restoring applications and services quickly following an outage. Site Recovery Manager supports centrally managed and automated disaster recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. SRM also allows non-intrusive testing for site recovery, updates and patches and can generate audit reports to confirm complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. Progent can provide the skills of a VCDX certified VMware Site Recovery Manager and VMware NSX consulting expert to help your organization to design, configure, test and manage a disaster recovery system based on VMware Site Recovery Manager.

How can Progent help my business integrate Windows Hyper-V server virtualization software?
Progent's Microsoft-certified Windows Server 2016 experts and Windows Server 2012 R2 consulting experts can help you evaluate the potential advantages of Hyper-V-based virtualization for your business, conduct test installations to validate Hyper-V's operation with your line-of-business applications, evaluate your network and server architecture for smooth performance with virtualization solutions, assist you in migrating to Microsoft Windows Server 2016 or Windows Server 2012 R2 and setting up Hyper-V, educate your network management staff to monitor and administer Hyper-V, provide expert consulting help for improving the protection of your virtual machines, design and validate disaster recovery processes that optimize system uptime, and provide ongoing consulting and technical support including affordable online troubleshooting and comprehensive Help Desk outsourcing.

Can Progent provide help with Microsoft Access software development?
Progent's Microsoft Access consulting experts can provide affordable remote support for all editions of Microsoft Office Access including desktop and browser-based versions and can provide expert support for application development, database conversion, performance optimization, report design, and maintenance. Progent also can provide tailored webinar training for Access programming and database administration.



More Questions and Answers

If your small business is in the San Francisco area and you require computer support, information technology outsourcing, or high-level services from a certified Progent engineer, call 415-321-5400 or visit Contact Progent.
















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