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Can Progent help us to deploy System Center 2016 Virtual Machine Manager to manage our hybrid cloud network?
System Center 2016 Virtual Machine Manager is part of Microsoft's System Center 2016 suite of network management tools and is intended to offer a unified mechanism for deploying and administering virtualized fabric and services across hybrid environments that can incorporate private clouds and Microsoft Azure resources. Progent's SCVMM 2016 consultants can assist businesses of all sizes with any aspect of designing, implementing, and managing a SCVMM 2016 solution. Progent can assess your virtualization architecture, show you how to migrate efficiently from legacy versions of Virtual Machine Manager, develop workflows for creating and deploying VMs and VM hosts, design high-availability scale-out clusters, integrate your datacenter resources with public cloud services, set up virtual switches and load balancers, develop and debug PowerShell scripts, and help you assess the strategic business benefits of new capabilities such as Storage Spaces Direct and Host Guardian Service. Progent's virtualization experts offer world-class Hyper-V consulting and VMware vSphere expertise.

How can I find out more about the benefits of Progent's IT outsourcing and co-sourcing services?
Progent has produced an IT outsourcing white paper that details the advantages businesses of all sizes can derive by outsourcing or co-sourcing network consulting and other computer services. Progent has also created IT Outsourcing fact sheets for several service bundles designed for small and mid-sized businesses.

Why does Progent often recommend upgrading to Microsoft Windows Server 2012 R2?
Windows Server 2012 R2 represents a major step forward in making IT systems more secure and available, simpler to virtualize and administer, faster, and able to offer an improved platform for web publishing. Progent's Microsoft Gold-certified Windows 2012 R2 consultants can help your business get the most from the enhancements incorporated into Windows Server 2012 R2 by providing certified consulting, troubleshooting, education, staffing, network monitoring, and security engineering expertise.

How can Progent help improve the fault tolerance of my network?
Progent's fault-tolerant network consulting experts can help you create a cost-effective, fault-tolerant network that addresses critical areas covering a wide range of system backbone technologies and processes including fault tolerant Internet connections, server clustering, server and router load balancing, Data Center strategies, interoffice connectivity, and disaster recovery.

Does Progent offer desktop support services?
Progent can deliver a broad range of affordable support services to assist your company to install, integrate, repair, and administer workstations and laptops based on Microsoft Windows, Mac OS X Lion, or popular versions of Linux. Progent's desktop PC support services include Windows 10 planning and migration assistance, Windows 8.1 technical support, Microsoft Windows 7 support, MS Office integration and training, and 64-bit computing upgrades.

Does Progent support Firewall and VPN technology from vendors other than Microsoft and Cisco?
In addition to supporting a diverse range of security technologies from Microsoft and Cisco, Progent offers organizations expert consulting for products from other major firewall manufacturers including Checkpoint Software, WatchGuard, NetScreen, SonicWALL, and Symantec-Raptor. Progent can help you create a comprehensive security strategy and choose the right products from multiple suppliers to achieve your security objectives while sticking within your spending limits.

Can Progent help us create a hybrid cloud solution based on Windows Server 2016
Progent's Microsoft-certified information technology experts offer Windows Server 2016 integration consulting services to assist businesses of any size to plan and implement a smooth upgrade to Windows Server 2016 and Windows Hyper-V 2016 based on a local, cloud-centric, or hybrid architecture. Progent can help your company to evaluate the value of Windows Server 2016 for your environment and can help you with any aspect of designing, configuring, managing or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can help your organization to take advantage of the many new high-availability and security capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, Just In Time (JIT) Privileged Access Management, Virtual Machine software load, Storage Replica, plus multi-domain failover clusters.

How does Progent support the Microsoft Solutions Framework (MSF) process model?
In conducting IT projects for large companies, Progent follows a phased technique based on defined milestones in order to meet budgetary, timing, and engineering targets while minimizing business disruption. Progent's methodology follows industry project management standards based on the best practices defined by the Microsoft Solutions Framework (MSF) and includes requirements definition, design and architecture proposals, pilots, design tuning, and expert implementation. All phases are documented to provide a detailed description of technical services delivered and to assist in ongoing system maintenance.

Which ERP and MRP programs are supported by Progent?
Progent provides Enterprise Resource Planning and Manufacturing Resource Planning help for a selection of products such as:

  • Microsoft Dynamics AX ERP Software (formerly Axapta)
  • Microsoft Dynamics GP Business Accounting Software (formerly Great Plains)
  • Microsoft Dynamics NAV Software (formerly Navision)
  • Microsoft Dynamics SL Accounting Software (formerly Solomon)
  • Microsoft Dynamics RMS)
  • Macola ES by Exact Software
  • MAS 90 ERP by Best Software
  • QuickBooks Pro by Intuit

    Can Progent help configure and integrate Cisco wireless VoIP phones?
    Successful integration of Cisco's wireless IP phones typically demands that you configure and fine tune many key pieces of your Wi-Fi environment such as APs, switches, wireless LAN controllers, and call management tools. Progent's wireless IP phone configuration and troubleshooting experts offer remote and on-premises support to help your organization create and administer a Cisco wireless IP phone solution by providing integration services that can range from troubleshooting the set up of a wireless VoIP phone or AP to providing project management outsourcing or co-sourcing for updating the wireless infrastructure of a campus.

    What services are available from Progent for Microsoft Office Word and Office 365 Word?
    Progent's certified Microsoft Office Word and Office 365 Word consultants offer a broad selection of economical online consulting services to help your organization to maintain your current Microsoft Word solution or assist you to migrate to a newer version of Office Word. Services available from Progent's experts include VBA software development, isolating and fixing compatibility issues between various versions of Office Word, interfacing Word with different Microsoft Office apps like Excel and Outlook or with 3rd-party data sources and add-ons,infrastructure optimization for dependable. reliable cloud connectivity, security consulting, and smart phone synchronization, and online Microsoft Office Word training customized for your special requirements.

    Can Progent help us keep our Cisco IOS software up to date?
    If you includes Cisco routers, you could be running an outdated version of IOS, the control software used in almost all Cisco router and current switches from Cisco. Cisco frequently provides updates to IOS to correct problems, shore up security vulnerabilities, or add features. However, upgrading IOS or other Cisco OS platforms can be tricky, depending upon your Cisco device and your system environment. As an example, there may be limitations of internal RAM that might cause a new OS release to operate improperly. Progent's Cisco CCIE-certified network engineers can provide a broad variety of services associated with updating Cisco IOS software or any Cisco control software like CatOS or CallManager. Progent can perform inventories of your Cisco software, recommend sensible upgrades, provision Cisco devices, copy images, activate and verify your Cisco software, tune throughput, troubleshoot problems, and teach your network support staff how to get the benefits of all important new features.

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    If your small business is in the San Francisco area and you need computer support, information technology outsourcing, or high-level expertise from a Progent professional, call 415-321-5400 or visit Contact Progent.

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