Who founded Progent?
Progent's founder and head of engineering, Les Kent, was the architect for a multi-media networking solution that earned Microsoft's “Best Application of the Year Award.” Mr. Kent is a 25-year computer industry veteran and has been responsible for the creation and deployment of hundreds of innovative business solutions using Microsoft technologies. Mr. Kent started Progent in order to meet the needs of small organizations who can't justify the cost of supporting and managing a large IT organization but who still require reliable, secure, fast information systems.

Does Progent publish datasheets on specific IT outsourcing packages?
Progent has created IT Outsourcing fact sheets for several support bundles targeted for small and mid-sized organizations. Progent’s Small Business IT Outsourcing Package offers affordable IT management, network consulting, technical support and Help Desk services for San Francisco Bay Area businesses with 10-50 network users. To see a printable PDF version of this document and discover how outsourcing can lower expenses and increase productivity, click:
Small Business IT Outsourcing Package Datasheet (166 Kb PDF file).

Progent's Network Monitoring Packages offer 24x7 network monitoring and IT support for Bay Area organizations that have 50-250 computer users. To see a printer-friendly PDF version of this datasheet and find out the ways outsourcing can lower expenses and increase productivity, click:
Network Monitoring Packages Datasheet (69 Kb PDF file).

Can Progent re-design and re-install an existing Active Directory implementation that proved to be inappropriate for our business?
Progent is experienced in delivering assistance reconfiguring Active Directory to correct unsuitable initial decisions in deploying this complex application. Progent can recommend configuration strategies that address important issues such as Active Directory naming standards, hierarchical model, IT management structure, use and structure of group policy objects, as well as security and auditing definitions. Progent can also anticipate the implications of server and service configurations on functionality and performance.

What Types of organizations can Progent help?
Progent specializes in providing IT outsourcing and consulting services for small organizations plus branch office support for national or multi-national enterprises. Progent's typical small business clients have between 10 and 250 users at a site and cannot justify the time and outlay required to maintain a large group of IT professionals who can offer expert Microsoft support, Cisco consulting, as well as in-depth knowledge of other important network technologies. For large businesses, Progent can supplement internal IT staffs by providing world-class experience in deploying key Microsoft technologies. Progent's certified experts offer Active Directory help, Microsoft Exchange 2007 expertise, Exchange Server 2003 support, and CISSP Security Consulting. For nationwide or global companies with branch offices in Northern California, Northern California, Progent can act as a seamless local extension of corporate information technology management. Very small businesses find it cost effective to use Progent's local or remote support services on an as-needed basis for tasks such as server configuration, email migration, computer upgrades, site relocation, hardware troubleshooting, or Help Desk Call Center support.

How can Progent help us fortify Apple Mac network security?
Progent's CISSP and CISM certified security consultants can help you protect your Apple Macintosh environment through expert services such as performing comprehensive security assessments, recovery from virus and worm attacks, configuring firewalls, implementing safe off-site and mobile access, deploying automated tools for defense against viruses, unwanted spam, and directory harvest attacks, and designing a comprehensive security strategy that makes sense for your company and network environment.

Why does Progent recommend upgrading from Microsoft Exchange 2000 or 2003 Server to Exchange Server 2007?
Microsoft Exchange Server 2007 features improvements in capability over previous versions in important areas such as disaster recovery, speed, security, mobility, group computing and manageability. Progent can show you how to upgrade from Exchange 2000 or 2003 Server to Exchange Server 2007 transparently so that your business is not brought down. Even for complex multi-server or multi-site upgrades, Progent has the experience to finish your migration rapidly and economically. Progent's Microsoft Exchange support, repair and consulting offerings include help with the integration of third-party utilities that are most closely aligned to your business goals.

Does Progent offer special IT outsourcing packages for mid-sized businesses?

Progent offers San Francisco Bay Area mid-sized companies two cost-effective outsourcing support packages built around Microsoft Operations Manager (MOM):

• Managed Network Monitoring Package
• Comprehensive Network Monitoring Package

To see a concise printable spec sheet summarizing Progent's two Network Monitoring Packages for mid-sized businesses, click:
Network Monitoring Packages 69 Kb PDF file).

Does Progent have a defined methodology for best practices in solving IT problems?
Progent’s staff of Microsoft and Cisco-certified IT experts average more than ten years of real-world industry experience, in the trenches of IT support, performing a wide variety of technical projects for a broad spectrum of clients. Each Progent expert brings a set of personal best practices from this extensive industry experience, and these are further enhanced by the company-wide best practices training that Progent instills in its engineering staff. For larger projects, Progent consulting staff use the Microsoft Solutions Framework (MSF) model for large IT tasks which divides projects into discrete and manageable sections that reduce the possibility of a project getting out of control.

Call 415-321-5400 or send email to information@progent.com