Onsite Service Available in San Francisco, Daly City, San Bruno, Millbrae, South San Francisco, Pacifica and Brisbane





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How does Progent handle problem escalation?
Progent follows a team approach to problem escalation, making it possible to resolve even the most challenging network problems that can appear from time to time. By taking advantage of 100s of consulting-years of background from Progent's Microsoft and Cisco-certified technical team members, Progent can quickly and affordably solve networking problems that would baffle ordinary IT support companies. Working with thousands of clients on installation and integration tasks annually provides Progent a well-grounded perspective concerning which techniques succeed and which ones do not in solving IT issues.

How can Progent help large enterprises?
Progent's IT experts can assist large businesses to design, deploy, and manage major rollouts of vital Microsoft, Cisco, and Oracle technology by providing support services such as Active Directory consulting, Microsoft Exchange Server help, SQL Server support, Cisco infrastructure design and troubleshooting, Oracle database administration support, MySQL expertise, and project management support. Progent has worked with some of the world's largest enterprises to integrate mission-critical information technology solutions powered by Microsoft technology and can provide seamless branch office support services for nationwide businesses with branch offices in Northern California or in major cities in the U.S.

What are the advantages of being a Microsoft-Certified Partner?
Because Progent is a Microsoft Gold Certified Partner, each Progent MCSE support expert and network consultant has access to the technical and educational tools necessary to offer the best information technology service available. Progent has world-class expertise in the architecture, deployment and troubleshooting of Microsoft-based information network solutions. Progent's Microsoft-certified IT support professionals offer Active Directory expertise, Microsoft Exchange 2010 integration, Exchange Server 2003 support, Windows Server 2012 integration, Microsoft Windows Server 2008 consulting and support, plus Windows XP, Windows Vista, Windows 7 and Windows 8 desktop support, Microsoft Office application development and training, and Dynamics GP (Great Plains) programming.

How can Progent help me migrate from a POP3 email system to Microsoft Exchange Server 2010?
Progent's Exchange migration experts use field-proven methodologies to help you migrate from POP3 email systems to Microsoft Exchange Server 2010. Progent attends to critical procedures such as coordinating domain names so that both on-site and external users benefit from a smooth migration from POP3 email. Progent can help you with configuring an on-site Exchange Server solution or help you house and manage your Exchange Server in an off-site, remote Data Center.

What are the key features of Progent's IT outsourcing packages?
Features of Progent's IT outsourcing offerings include system evaluation to make sure that your network satisfies appropriate levels of security and off-site connectivity, round-the-clock server monitoring using Microsoft Operations Manager to anticipate problems before they impact your productivity, if required Help Desk Support from Progent's IT staff, security audit to help preserve your network from intruders and viruses, application of Service Packs and security patches for servers and applications, discounts on Progent’s remote and in-person troubleshooting services, and the expertise of Progent’s staff of Microsoft-certified network architects and support technicians.

Does Progent offer special IT outsourcing packages for mid-sized businesses?
Progent can provide mid-sized organizations in the San Francisco Bay Area and in larger cities throughout the S. two cost-effective outsourcing service packages based on Operations Manager:

  • Managed Network Monitoring Package
  • Comprehensive Network Monitoring Package

    To download a concise printable fact sheet summarizing Progent's Network Monitoring Packages for mid-sized organizations, click:Network Monitoring Packages.

    Can Progent help implement virtual desktops with Windows Server 2008 R2?
    Microsoft's virtual desktop solutions reduce the work needed for IT managers to set up software programs so they are consistent throughout an entire workforce, provide the power to control rights to critical information, and allow fast deployment of additional or updated desktops. With Windows Server 2008 R2, the Terminal Services utility has been revamped and renamed Remote Desktop Services (RDS). Microsoft's innovative VDI infrastructure behind RDS simplifies client access, improves performance, tightens data security, unifies management, and offers a nearly seamless client experience. Progent's Windows Server 2008 R2 consultants can help you to evaluate the strategic advantages of Microsoft's desktop virtualization technologies, set up pilot and on-line environments, optimize your network architecture to support virtual desktops efficiently, evaluate and resolve security problems, and educate your IT administrators to utilize industry best practices to achieve a fast ROI from desktop virtualization.

    How can Progent help local governments and school districts with IT management?
    Progent has extensive experience delivering a full-spectrum of online IT consulting and emergency repair services to local governments and school districts throughout the U.S. Progent is one of the industry’s pioneers in delivering expert online network consulting and has provided IT support to clients in every state. Progent's remote network consulting for local governments eliminates travel costs and resolves problems faster than on-premise support.

    Does Progent Offer Business Continuity Planning Services?
    Progent can provide high-level remote expertise for disaster recovery/business continuity planning, validation, and training to assist your company to prepare for possible disasters, reduce downtime for your essential IT operations, eliminate lost information, and comply with examiners' letters and contractual obligations. Progent's business continuity consultants can work closely with your executive and network administration staff to provide risk evaluation, define dependencies, identify human and physical resources needed to run your business, prioritize key network functions and define allowable restoration times, select hot backup sites, set up secure offsite access capability for crucial employees, implement emergency notification systems and define responsibilities for staff, document a complete recovery and test plan, and provide training for key people to carry the business continuity solution.

    How can Progent enhance my network security?
    Progent's CISSP and GIAC-certified network security engineers can help you create a comprehensive IT security plan that includes technologies plus procedures to protect your IT assets. Progent's ISA Server 2006 consultants and Microsoft Forefront TMG engineers can assist you to deploy Microsoft's powerful firewall platform. Progent's security vulnerability scanning services provide affordable evaluations of your current external and internal security environment. Progent's Cisco firewall engineers can assist you to configure Cisco PIX and ASA firewalls for maximum network security. Progent's E-Mail Guard email filtering service, powered by Postini technology, can filter spam and email-borne malware before they make it to your security perimeter.

    Can Progent help my business customize applications based on Microsoft Dynamics GP (Great Plains)?
    The open architecture of Microsoft Dynamics GP makes it affordable to create custom Microsoft Dynamics GP programs that provide all of the basic functionality of proven Great Plains solutions but also address the particular requirements of your business. With the utilization of the Modifier with MS Visual Basic, software engineers are able to work with the most widely used programming environment in the software industry to adapt Microsoft Dynamics GP information views, add or modify business logic, customize forms and reports, or expand integration with Microsoft Office programs. Progent's experience with Microsoft .NET support, SQL applications, and programming experience with VBasic, XML, and other developer environments makes it possible to create custom line-of-business applications and eCommerce solutions that work transparently with Microsoft Dynamics GP.



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    If your small business is in the San Francisco area and you are in need of technical support, information technology outsourcing, or high-level expertise from a certified Progent professional:

    Call 415-321-5400 or send email to information@progent.com















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