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How can Progent help me deploy Entourage to enable collaboration between Mac users and Windows users?
Progent's Microsoft-certified engineering staff and Macintosh consultants can help you connect your Apple Mac computers to your Exchange Server through Progent's experienced Entourage support. Progent will ensure that your Microsoft Exchange Server is correctly configured and that WebDAV, LDAP and Outlook Web are appropriately enabled. Progent can also offer a full array of MS Exchange technical services including integration, support, security, remote connections, performance tuning, plus spam filtering and virus protection. Progent also can provide specialized on-site Entourage for Mac seminars.

Who founded Progent?
Progent's founder and senior technology officer, Les Kent, was the architect for a Windows network application that earned Microsoft's “Best Application of the Year Award.” Mr. Kent is a 25-year computer industry veteran and has managed the creation and deployment of hundreds of innovative business solutions based on Microsoft technologies. Mr. Kent established Progent in order to meet the needs of small companies who can't justify the high cost of supporting a large IT staff but who still require information systems with enterprise-class dependability, protection, and performance.

Does Progent offer consulting help for server clustering with Windows 2003 Server?
Progent offers both Microsoft Windows 2003 clustering support and Microsoft Windows Hyper-V failover clustering expertise to help your enterprise implement clustered server configurations that can potentially provide 100% uptime, even for routine maintenance operations. This non-stop capability is feasible because any server in a cluster can be taken down for servicing without impacting clients. Clustering also frees IT personnel to perform critical security updates during normal business hours without reducing user productivity.

Does Progent offer security consulting for UNIX environments?
If you have a multi-platform IT network that supports UNIX/Linux and Microsoft servers and desktops, Progent is able to improve system security by offering a CISSP or CISM-certified expert to assist your whole business in a wide range of security categories that include security management practices, security architecture and paradigms, access permission solutions and methodology, and business continuity strategy.

What network support services are available from Progent on a 24x7 basis?
Progent's 24x7 Network Support Services include:

  • Proactive, automated network monitoring
  • Fast, professional response to network issues
  • Cost-effective support escalation when needed
  • Remote technical support services to reduce expenses and deal with problems quickly
  • Help Desk Call Center for professional online help
  • Affordably priced IT support outsourcing programs for small and mid-sized organizations

    How does Progent handle problem escalation?
    Progent follows a team approach to problem escalation, making it possible to resolve even the most difficult technical issues that can crop up from time to time. By taking advantage of 100s of man-years of background from Progent's Microsoft and Cisco-qualified consulting staff, Progent can quickly and economically repair networking problems that would baffle ordinary computer service organizations. Working with thousands of clients on implementation and troubleshooting projects every year gives Progent a well-grounded perspective concerning what approaches work and which ones do not in resolving IT problems.

    What are some examples of small businesses saving money by outsourcing IT support to Progent?
    Progent has written a white paper that discusses the advantages a small business can receive by outsourcing IT support and other information technology services. The white paper includes specific examples of the ways San Francisco Bay Area businesses took advantage of Progent's outsourcing support by enhancing the business value of their information systems and reducing costs for network consulting. To view a printable Adobe Acrobat version of this file and discover ways outsourcing can reduce costs and improve productivity, click:
    Small Business IT Outsourcing White Paper.

    Does Progent support Great Plains business software?
    Progent can provide a Great Plains consulting professional to maintain and customize your Great Plains financial information system. Progent can also help you design and deploy an affordable migration to Microsoft Dynamics GP so that you retain your data, enhance your security, streamline your reporting and analytics, take full advantage of Microsoft Office integration, and reduce network downtime by crafting and executing an effective migration strategy. Progent also offers live online Microsoft Dynamics GP webinar training classes. These virtual learning classes are a quick, affordable, and convenient way to train your employees how to operate Microsoft Dynamics GP and your programmers how to interface to it.

    Does Progent support Firewall and VPN technology from vendors other than Microsoft and Cisco?
    In addition to providing a wide range of security solutions from Microsoft and Cisco, Progent delivers small and medium size companies experienced consulting for products from other important Firewall and VPN vendors such as Check Point Software, WatchGuard, Juniper Networks, SonicWALL, and Symantec.

    What consulting services are available from Progent for Firewall and VPN security?
    Progent's security professionals have substantial background integrating and supporting Firewall/VPN products from diverse vendors and can help you design a smart security solution and then implement, manage and support it. In addition, Progent's CISSP certified engineers and CISM certified security professionals can tell you ways to build security into your business processes.

    How does Progent support the Microsoft Solutions Framework (MSF) process model?
    While managing information technology projects for large companies, Progent uses a phased approach based on defined milestones in order to achieve budgetary, timing, and technical goals while minimizing business disruption. Progent's methodology utilizes industry project management standards derived from the best practices defined by the Microsoft Solutions Framework (MSF) and includes requirements definition, design and architecture proposals, testing, design tuning, and expert implementation. All phases are documented to create a comprehensive list of technical services delivered and to assist in ongoing network support.



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    If your small business is in the San Francisco area and you need technical support, information technology outsourcing, or advanced services from a Progent professional:

    Call 415-321-5400 or send email to information@progent.com















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