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How can Progent help integrate Office 365 Exchange Online with on-premises Exchange?
Microsoft has made a strong effort to enable seamless hybrid networks that combine Office 365 and local Exchange. This allows you to have some Exchange mailboxes hosted at your corporate datacenter or private cloud and other mailboxes resident on Office 365. Progent's Microsoft-certified Exchange consulting team can assist your organization with any facet of designing, implementing and troubleshooting your hybrid Office 365 network. Progent's Exchange consultants can provide as-needed support to help you resolve challenging technical bottlenecks and also offer extensive project management outsourcing or co-sourcing to make sure your hybrid Office 365 solution is completed on schedule and within budget. To learn more about Progent's consulting services for hybrid Office 365 and on-premises Exchange systems, visit Office 365 integration with on-premises Exchange.

How can Progent help us design and manage a virtualization solution?
Virtualization techniques allow businesses to optimize utilization, simplify network operations, and enhance application uptime and security. operate multiple virtual servers on one physical processor. Common applications for virtualization are hardware efficiency, inexpensive hosts for programs that only run on outdated OS software, and economical segregation of software development or testing environments from on-line ones. Progent's virtual server consultants offer Microsoft Windows Server 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server 2012 R2 virtualization consulting services, Windows Server 2008 Hyper-V Virtualization consulting, VMware vSphere configuration and troubleshooting, VMware NSX virtual network architecture and integration, and Citrix XenServer virtual server assistance. Progent can configure virtual machines to optimize speed, fault tolerance and manageability while at the same time lowering costs; suggest and test disaster recovery plans that reduce downtown in case of a catastrophe; and provide ongoing maintenance, troubleshooting, and engineering assistance as virtualization technology evolves.

Does Progent Offer MySQL Application Programming and DBA Services?
Progent's MySQL application developers and DBAs can provide affordable online database administration or application development services and can assist organizations of any size to integrate and manage MySQL within a dependable IT environment that offers advanced speed, scalability, and protection. Progent also has proven skill assisting companies port databases from an Oracle environment to MySQL.

Does Progent offer support for video conferencing and immersive telepresence?
Progent can provide the services of a certified video conferencing and telepresence engineer with expertise deploying products from the leading telepresence vendors such as Cisco, Polycom, and LifeSize and can assist your company to design, configure, expand, or troubleshoot a telepresence environment that preserves your current investment and maximizes the strategic value of your information system. Progent also offers the expertise of infrastructure consultants able to assist businesses of all sizes to create and troubleshoot a communications network that provides the speed, reliability, security, and expandability required to accommodate your telepresence environment.

What are the benefits of Progent's documentation of support services?
Progent provides complete and meaningful reports of all service activity to make sure clients do not feel “captive” to their IT service organization. Progent sends email accounts of support activity immediately after completion of each support task, and also sends a printed copy along with monthly invoices. Comprehensive IT support reporting makes it less disruptive for clients to transfer to a different support provider or take on more support duties internally. Good service reporting also give management the visibility needed to assess the quality of support services and produce more realistic network expense projections.

Can Progent Help Develop Database Applications for Microsoft SQL Server?
Progent's SQL Server developers can help you to create and support applications based on Microsoft's SQL Server database platform. Progent adheres to industry best lifecycle management practices to create efficient, manageable SQL Server database applications and is able to work with a customer's management to deliver programs in a cost effective and affordable way. Progent for can help you to build SQL Server applications by offering a wide array of professional support services including requirements analysis, logical and physical modeling, data migration, T-SQL coding, software configuration, capacity planning, performance tuning, backup and restoration strategies, clustering, consolidation of stored procedures, replication solutions, security, and fault tolerance.

What is Progent's response time for providing online technical support?
Progent's Technical Response Center is dedicated to providing the best quality of remote network support services possible for both emergency and standard issues. For urgent issues that impact many users, crucial people, or a line-of-business application, the TRC will engage in one hour or less. For standard problems, the TRC is committed to respond in two hours or less. Under any circumstance, your ticket will be created promptly and accurately, You will receive a confirmation from the ticketing system, and the TRC will get in touch with you regarding each resolved issue to confirm you are comfortable with the resolution and ready to close out the ticket. Learn more details about Progent's Technical Response Center Customer Commitment.

Who founded Progent?
Progent's founder and chief technologist, Les Kent, was the architect for a multi-media networking solution that won Microsoft's “Best Application of the Year Award.” Mr. Kent is a 35-year computer industry veteran and has managed the design and deployment of hundreds of innovative business solutions based on Microsoft technologies. Mr. Kent started Progent in order to meet the needs of small companies who can't justify the cost of maintaining a large IT staff but who still need information systems with enterprise-class reliability, security, and responsiveness.

Does Progent support Firewall and VPN technology from vendors other than Microsoft and Cisco?
In addition to supporting a broad range of security solutions from Microsoft and Cisco, Progent offers small and mid-size businesses expert consulting for products from other major VPN vendors including Check Point Software, WatchGuard, Juniper Networks, SonicWALL, and Symantec. Progent can show you how to design a detailed security plan and choose the right technologies from multiple suppliers to achieve your security objectives while sticking within your budget restraints.

Can Progent help my business develop custom eCommerce applications?
Progent's network experts can help your business to create web applications that are integrated with sales and inventory programs to reduce the cost and increase the reliability of on-line commerce. Progent can help you to configure a secure, highly available e-commerce environment and create specialized web applications based on standard development tools and or customize off-the-shelf software so that they support your special business needs. Progent can provide online access to experienced Microsoft SQL Server developers and Oracle programmers and DBAs, and MySQL consultants to assist you to carry out mission-critical development projects.

Which ERP and MRP programs are supported by Progent?
Progent offers Enterprise Resource Planning and Manufacturing Resource Planning consulting for a selection of application software that include:

  • Microsoft Dynamics AX ERP Software (formerly Microsoft Axapta)
  • Microsoft Dynamics GP Accounting Software (formerly Great Plains)
  • Microsoft Dynamics NAV Software (formerly Microsoft Navision)
  • Microsoft Dynamics SL 6.5 Business Accounting Software (formerly Solomon)
  • Microsoft Dynamics RMS)
  • Macola ERP by Exact Software
  • MAS 90 ERP by Sage Software
  • QuickBooks Pro by Intuit
  • Infor CloudSuite Industrial (SyteLine) ERP (formerly SyteLine)

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    If your small business is in San Jose or anywhere in Silicon Valley and you are looking for technical help, IT outsourcing, or advanced services from a Microsoft or Cisco certified engineer, call 408-240-9400 or visit Contact Progent.

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