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Does Progent offer consulting support for Cisco's Meraki cloud-managed Wi-Fi access points?
Progent's Cisco Meraki Wi-Fi access point experts provide remote and on-premises support services to assist organizations of any size to plan, install, manage, expand or troubleshoot Wi-Fi networks that utilize Cisco Meraki wireless access points. Progent can assist you to configure and manage Cisco's Meraki-based Wi-Fi infrastructure for sites that range from a telecommuter's home or a branch office all the way to a campus or a multi-site enterprise. Progent can also assist you to configure other Cisco technology including switches, ASR routers and ASA firewalls to create a seamless network infrastructure that provides the same access, responsiveness, security compliance, ease of management and uptime for wired and wireless users regardless of their location or device. (Refer to Cisco Meraki switches integration.)

Can Progent help configure and integrate Cisco wireless VoIP phones?
Integration of Cisco's wireless VoIP phones usually requires that you set up and optimize numerous components of your Wi-Fi infrastructure including access points, switches, wireless LAN controllers, and management software. Progent's Cisco wireless VoIP phone configuration and troubleshooting consultants offer remote and onsite assistance to help your organization build and manage a Cisco wireless IP phone solution by delivering integration services that range from debugging the set up of a wireless IP phone or access point to providing project management outsourcing or co-sourcing services for updating the wireless architecture of an entire campus.

How can Progent help my business with a complex Active Directory deployment?
Progent's Active Directory consulting services include certified help in architecting, integrating and troubleshooting complex Active Directory (AD) installations. Progent's Microsoft-certified consultants have extensive background in troubleshooting tough Active Directory issues like replication bugs, multi-domain partition implementations, corrupted Active Directory objects, clean-up of residual beta software configuration objects in production AD environments, and repair of failed installations of AD and AD-dependent programs. Additionally, Progent is experienced in using advanced Active Directory tools including NTDSUTIL and NETDIAG. Progent can also recommend configuration techniques that address key areas including AD naming standards, hierarchical structure, IT management structure, selection and structure of group policy objects, plus security and auditing definitions. Progent can also evaluate the impacts of alternate server and service configurations on functionality and performance.

How Can Progent Help with Windows Server 2008 R2?
Progentís Gold-qualified Server Platform engineers can help you to upgrade smoothly to Windows Server 2008 R2 and can optimize the advantages of Windows Server 2008 by providing consulting support services such as system planning, software and hardware integration, virtualized servers and storage, Failover Clustering set up, business continuity process planning, security policy and enforcement, affordable and secure online connectivity, education, and online consulting and troubleshooting.

Does Progent support all major data backup/recovery products and services?
Progent's backup experts offer support for a broad array of products and services that deliver solutions for protecting Microsoft Windows, Mac, and Linux/UNIX physical and virtual servers and workstations as well as notebooks and handhelds. Progent can provide consulting support for leading backup products such as Acronis, Backup Exec, BackupAssist, HP Data Protector, Double-Take Backup, Mozy, Retrospect for Macintosh, Apple Time Machine, VMware Data Recovery (VDR), and FLARs. Progent's consultants can assist your company to implement, upgrade, or troubleshoot backup systems for a range of architectures such as on-premises, remote, cloud, or hybrid.

Does Progent support Lync Server 2013?
Lync Server 2013 allows organizations of any size to create a centrally managed and secure communications environment that supports a BYOD computing style with IM, presence, audio/video and web conferencing with app sharing, as well as IP and PSTN calling across a broad assortment of stationary PCs and handheld endpoints. Progent's certified Lync Server 2013 consultants can assist you to assess the advantages of Lync Server 2013, create an in-house, cloud-based (with Lync Online) or hybrid topology suitable for your current and long-term plans, implement Lync Server 2013 in a way that expedites your ROI, and deliver live online and onsite training to your management staff and end users. Progent has expertise in key pieces of a Lync 2013 solution including Windows Server, SQL Server Express and Exchange, and Progent can assist your organization to combine Lync 2013 with popular Office and Office 365 applications including Outlook clients, Word and PowerPoint.

Can Progent provide email content filtering and data leakage protection?
Progent's data loss prevention consultants and data leakage protection consultants can help organizations to configure Progent's ProSight Email Guard Security Gateway to enforce your content policies for scanning the content of email messages and attachments and preventing the transmission of sensitive or inappropriate information or spam-like messages. ProSight Email Guard's outbound email content filtering solutions can also help avoid reputation loss and keep in compliance with industry privacy standards and government requirements such as HIPPA, Sarbanes-Oxley, PCI DSS and PHI.

How do Progent's consultants implement knowledge transfer to my in-house IT staff?
Progent's knowledge transfer services include customized training created for clients who want to increase their understanding of critical office productivity software and network infrastructure. Find out more about Progent's Microsoft Office Word and Office 365 Word training, MS Office Excel and MS Office 365 Excel training and programming help, Microsoft Project training, and seminars on Apple Mac application software. In addition, Progent offers interactive remote webinar training classes. Virtual interactive classes offer a versatile and low-cost way for teaching your IT team to use a wide range of key applications.

Progent also provides detailed documentation for all delivered services. These in-depth service reports provide your in-house IT staff a concise and helpful history of important technical issues concerning your IT system and can shed light on how to prepare for and fix problems to come.

Can Progent help us automate network infrastructure mapping and management?
Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for smaller organizations to map, monitor, reconfigure and troubleshoot their networking appliances such as switches, firewalls, and load balancers plus servers, printers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are always updated, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and sends notices when issues are discovered. By automating time-consuming network management processes, WAN Watch can cut hours off common tasks such as making network diagrams, reconfiguring your network, locating appliances that require important updates, or identifying the cause of performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management services.

Can Progent help me integrate my Mac workstations with Exchange-based email?
Progent's Apple specialists and Microsoft-certified experts can help you install Microsoft Outlook:Mac or Entourage:Mac and Microsoft Exchange Server so your Apple Macintosh users are able to work closely with colleagues who use Outlook. With Exchange and Outlook 2011 or Entourage for Mac, Exchange and Apple Macintosh software can coexist, allowing Mac users to receive and transmit messages, search the Exchange global address list, copy addresses, sync up appointments, and invite people to conferences with your Microsoft Exchange account. Progent's Outlook Mac and Microsoft Entourage:Mac specialists can make sure that your Microsoft Server is properly configured and that LDAP and Outlook Web App are working. Progent also can provide specialized online education for Outlook:Mac 2011 and Entourage:Mac.

Does Progent offer support for Microsoft SQL Server 2012?
Progent can provide the expertise of certified SQL Server 2012 engineers and seasoned database application programmers, database administrators, project managers, network infrastructure architects, disaster recovery/business continuity specialists, and data security professionals to help you to maintain your Microsoft SQL Server 2012 environment and configure an efficient and safe network infrastructure that lets you maximize the business benefit of Microsoft SQL Server 2012. Progent can also help you to upgrade to SQL Server 2016 or transition to SQL Server 2014 from SQL Server 2012.

How can Progent help my Linux developers?
If you are developing UNIX or Linux applications on a network that features Windows-based servers, desktops and applications, Progent provides IT support services that keep your system up and running while freeing you to focus on your field of strategic expertise. By taking advantage of automated server monitoring and offering remote and in-person support as you need it, Progent provides Linux developer support that represents an affordable way to manage a business network that features high reliability, security and speed.

Can Progent help me replace my old voice mail system with Exchange 2010?
Improvements in Microsoft Exchange Server 2010 for software-driven voice messaging include speech-to-text preview for quickly scanning your voice mail instead of playing back every call, automatic attendants to answer callers and help them to navigate your voice mail menus, rules-based call answering procedures to transfer or scan calls based on ID or contact information, and text messaging notifications concerning unanswered voice calls or messages. Progent's Exchange Server 2010 experts can assist your company to assess the cost benefits and technical challenges of swapping your existing voice mail technology with a voice mail system powered by Exchange Server 2010, plan and deploy Exchange 2010 with unified messaging capability, and provide ongoing online consulting help and maintenance services to accelerate your payback for implementing Microsoft Exchange Server 2010's digital voice technology.

Does Progent provide consulting services for Microsoft Small Business Server?
Although the Microsoft Small Business Server product line is discontinued, this software package is still popular. Progent provides a range of Microsoft Small Business Server consulting services for all versions of the platform. In addition, Progent's Windows Server Essentials consulting experts can help your organization to evaluate the potential benefits of transitioning from a locally hosted datacenter powered by Small Business Server 2011 or earlier to a more cloud-centric network by carrying out a migration to Windows Server 2012 R2 Essentials and to Microsoft's cloud-based application software. Regardless whether your servers and applications reside on a local datacenter, in the cloud, or across a mix of of both, Progent can provide comprehensive consulting, troubleshooting, and application development services for Microsoft's strategic business products including Windows Server, Exchange, SharePoint Server, and Microsoft SQL Server.



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If your small business is in San Jose or anywhere in Silicon Valley and you require computer assistance, IT outsourcing, or advanced services from a Microsoft or Cisco certified professional, call 408-240-9400 or visit Contact Progent.
















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