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What services are offered by Progent for migrating to Exchange 2016?
Progent's Microsoft Exchange 2016 consultants can assist your business in all facets of your migration to Exchange 2016 such as planning HA infrastructure for an on-premises, Microsoft cloud connected or hybrid deployment; licensing compliance for Exchange and Windows Server 2012 R2+; moving mailboxes; Hyper-V design; determining storage capacity required for your virtual machines, mailbox databases and logs; configuring HLB for fault-tolerant CAS services; planning, setting up and validating Exchange and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; updating your firewall; resolving SSL issues; performing client integration with Office 2010 or greater or Microsoft Office 365; and configuring Outlook on the web (formerly Outlook Web App).

Can Progent help us configure and troubleshoot Cisco Unified Communications Manager (CUCM) or CallManager?
Cisco Unified Communications Manager (CUCM), formerly known as CallManager, acts as the heart of Cisco's collaboration solution. Cisco Unified Communications Manager and Cisco Unified Communications Manager Express provide a modern IP-PBX solution by integrating tightly with unified messaging applications like Cisco Unified CM IM and Presence Service, Cisco Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach, and Cisco Unified Contact Center Enterprise for building an advanced customer contact solution. Progent's Cisco-certified CUCM experts can help with any facet of Unified Communications Manager configuration and debugging in areas such as integrating Cisco VoIP phones and desktop video IP phones, designing dial plans, setting up SIP PSTN trunks and CUBE session border controllers, deploying ISR routers with CUBE networking support, creating UCS server failover systems for high availability, and integration with Exchange Server.

How can I find out more about the benefits of Progent's IT outsourcing and co-sourcing services?
Progent has published an IT outsourcing white paper that describes the benefits companies organizations of all sizes can derive from outsourcing or co-sourcing network consulting and other computer services. Progent has also created IT Outsourcing fact sheets for three service offerings designed for small and mid-sized businesses.

How can Progent help our business evaluate and install Windows Server 2012 R2?
Progent's certified Windows Server 2012 R2 experts can assist you to evaluate the advantages of Windows Server 2012 for your organization, develop test systems and migration plans, tune your network infrastructure for local, multi-location, private or public Cloud-based, and partial-Cloud datacenters, train your IT management, team, create a corporate-wide security plan, streamline network administration, help with creating applications, and build and validate a disaster recovery/business continuity plan. If you are thinking about migrating from Microsoft Windows Server 2012 R2 to Microsoft Windows Server 2016, Progent's Windows Server 2016 hybrid integration consultants can help you to evaluate the value of Windows Server 2016 for your environment and design and implement a smooth move to Windows Server 2016 and Hyper-V 2016 using a local, cloud, or hybrid deployment model.

Can Progent help us keep our Cisco IOS software up to date?
If your network includes Cisco appliances, you may be running an old release of Cisco IOS, the operating system powering almost all Cisco router as well as the latest Cisco switches. Cisco often offers upgrades to IOS in order to fix bugs, shore up security vulnerabilities, or improve functionality. However, updating Cisco IOS and other Cisco control software can be tricky, depending upon your Cisco appliance and your system environment. As an example, there may be limitations of local Flash storage that could cause a new software release to operate incorrectly. Progent's Cisco CCIE-certified network engineers can provide a broad array of support services related to updating Cisco IOS software or other Cisco control software like CatOS or IOS XR. Progent can perform audits of your router software, recommend sensible upgrades, prepare Cisco devices, transfer images, activate and verify your new software, tune performance, resolve problems, and teach your IT managers how to get the benefits of all significant new functions.

Can Progent help us integrate our environment with Microsoft Azure Service?
Progent's Microsoft Azure integration experts can help you with any phase of Azure cloud integration including needs definition, readiness assessment, system architecture, pilot testing, implementation, centralized management, performance optimization, license controls, disaster recovery strategies, security policy enforcement, and regulatory compliance assessment. Progent can help you to configure and debug firewalls and VPN connections so that your clients can safely access to Azure services, and Progent's Microsoft-certified consultants can help you set up key Microsoft technologies to work in the cloud including Microsoft Windows Server, Exchange Server, SQL Server and Skype for Business. Progent can also assist your organization to create a hybrid environment that seamlessly combines physical datacenters with Azure resources.

What are the key features of Progent's IT outsourcing packages?
Features of Progent's IT outsourcing offerings include system assessment to ensure that your computer system meets appropriate standards of security and off-site access, 24x7 server monitoring using Microsoft Operations Manager to resolve problems before they impact your business, if required Help Desk Support from Progent's IT staff, security audit to help preserve your network from hackers and virus attacks, application of Service Packs and security updates for servers and applications, discounts on Progentís remote and on-site troubleshooting services, and access to Progentís staff of Microsoft-certified IT consultants and service personnel.

Does Progent offer desktop support services?
Progent can deliver a wide range of affordable support services to help your business to deploy, configure, repair, and manage desktop PCs and notebooks powered by Windows, Apple macOS and OS X, or various editions of Linux. Progent's desktop consulting services include Windows 10 migration assistance, Windows 8.1 consulting expertise, Windows 7 technical support, MS Office and Office 365 integration, and 64-bit operating system expertise.

Does Progent have a defined methodology for best practices in solving IT problems?
Progentís team of Microsoft and Cisco-certified consultants have in-depth IT industry experience, on the front lines of IT support, performing a wide variety of technical tasks for a broad selection of clients. Every Progent IT professional brings a set of personal best practices from this extensive industry background, and these are further improved by the corporate-wide leading practices training that Progent teaches its engineering team. For larger projects, Progent experts use the Microsoft Solutions Framework model for service delivery which breaks projects down into well defined and manageable phases that reduce the risk of a project spinning out of control.

Can Progent help me upgrade my Wi-Fi network with Cisco's Aironet 802.11ac access points?
Progent's Cisco-certified Wi-Fi experts can help your business to upgrade to Aironet access points and Cisco wireless controllers that comply with the recently approved IEEE 802.11ac Wi-Fi specification, enabling you to get three times the performance for your Wi-Fi LAN while expanding the signal coverage.

Does Progent offer help with specific Apple Mac applications?
Progent's Apple Macintosh experts can support the creative aspect of Mac environments by providing consulting services and teaching in graphics, sound, and video. Progent's consultants can provide Macintosh application software education for creative tools such as Photoshop, Adobe Illustrator, InDesign, Apple Final Cut Pro, Apple Logic, and Digidesign Pro Tools. Progent can also assist you with complex projects such as image capture or digitizing sound or video or installing an audio/video post-production studio.

Does Progent offer consulting support for Cisco's Meraki cloud-managed Wi-Fi access points?
Progent's Cisco Meraki wireless AP consultants provide online and on-premises support services to help businesses of any size to plan, deploy, maintain, upgrade or troubleshoot Wi-Fi systems that utilize Cisco Meraki cloud-managed APs. Progent can help your business to configure and manage Meraki-based wireless infrastructure for environments that range from a telecommuter's home or a remote office all the way to a campus or a multi-site enterprise. Progent can also assist you to configure additional Cisco products including Catalyst, Nexus and Meraki switches, ASR routers and firewalls to create a cohesive ecosystem that delivers the same connectivity, responsiveness, security compliance, ease of management and availability for wired and wireless users irrespective of their mobility or computing device. (See Cisco Meraki switches configuration and management.)



More Questions and Answers

If your small business is in San Jose or anywhere in Silicon Valley and you require technical assistance, IT outsourcing, or advanced expertise from a Progent professional, call 408-240-9400 or visit Contact Progent.
















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