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How can Progent help me integrate Microsoft System Center 2012 R2?
Progent's System Center consultants have more than 15 years of background configuring, supporting and fixing the core platforms included with Microsoft System Center and can help you to design, deploy, support, and repair your Microsoft System Center 2012 R2 solution to optimize the uptime and responsiveness of your critical IT resources across a mix of Windows and Linux/Unix OS environments and on-premises and Cloud-connected datacenters. Progent also offers System Center 2016 migration planning and support to help your organization to transition to the current version of System Center from an older one or from another datacenter management platform to deliver the advantages of enterprise-class provisioning, management automation, security, plus datacenter and application performance monitoring.

Can Progent provide certified expertise for information assurance and SIEM solutions?
GIAC (Global Information Assurance Certification) was founded in 1999 to certify the skill of information technology security professionals. GIAC certifications are acknowledged by businesses and institutions all over the world including and the United States National Security Agency (NSA). Progent's GIAC-certified information assurance specialists offer expertise with all of the network security services addressed within the GIAC certification such as evaluating infrastructure vulnerability, security incident handling, intrusion detection, web services security and SIEM solutions for compliance with government mandates for promptly reporting events.

Can Progent help us integrate Office 365 applications and cloud hosting services?
Office 365 is Microsoft's extensive suite of productivity apps and cloud services available on a monthly or annual subscription basis. Office 365 programs and cloud-based services are offered in an array of subscription plans targeted at customers from students and households to global enterprises. Progent can provide quick and affordable remote access to consultants with in-depth knowledge of Microsoft, Mac, iOS, and Google Android platforms. Progent can assist your business to evaluate the many subscription plans offered with Office 365 and configure your information network with Office 365 so you realize top business value. Progent's Office 365 integration consultants offer expertise with multi-vendor networks that include Windows, macOS or OS X, and Linux operating systems. Progent can also assist your business to create and maintain hybrid networks that seamlessly combine on-premises and cloud-based resources.

What are the advantages of Progent's model for remote support?
Many IT problems can be resolved immediately by Progent's group of remote service experts. This eliminates lost network availability that can be caused by waiting for a local consultant to appear at your office. Furthermore, many freelance consultants and network consulting firms require minimum service charges that may turn a ten-minute problem into a two-hour invoice. Progentís practice of charging by the minute and billing exclusively for service that is delivered allows Progentís remote service experts to resolve hundreds of small issues daily at the least possible expense. Further, the confidence of having reliable access to Progent's expert team of IT consultants opens the door to a new realm of sophisticated IT technologies that typical small companies would otherwise shy away from because of the risk of having insufficient support resources.

Does Progent offer expertise with VMware NSX network virtualization?
VMware's NSX virtual network technology allows you to build entire networks in software. NSX permits virtual networks to be deployed in minutes and managed with a high degree of automation independent of the physical components used by the basic IP network. VMware Site Recovery Manager allows programmatic disaster recovery, application mobility, plus non-disruptive site migration, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for disaster recovery, upgrades and fixes and can produce audit reports to verify full service restoration, validate SLAs and prove DR compliance. When used with VMware's NSX network virtualization platform, VMware SRM can rapidly recover the complete virtualized network topology at the secondary site. Progent offers the support of a VCDX certified VMware NSX consultant and VMware Site Recovery Manager system architect to help you to design, deploy, test and administer a DR system powered by VMware SRM and VMware NSX.

Can Progent help us integrate and troubleshoot our Cisco VoIP phones and IP video phones?
Progent's Cisco IP phone and video IP phone consultants can assist your business to configure, manage, and troubleshoot Cisco VoIP phones, video IP phones and wireless IP phones. Progent can provide support for all versions of Cisco's IP phones from discontinued Voice over IP devices to the newest media phones. Progent's IP telephony experts can also help your organization to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, previously known as CallManager, or with Unified CM Express to build a state-of-the-art IP-PBX environment for unified messaging and collaboration. Progent can also help you to configure Cisco Unified CM apps that include Cisco Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach, and Cisco Unified Contact Center Enterprise for building an advanced customer contact solution. Progent's consultants can deliver support with all aspects of Cisco VoIP Phone integration including reviewing dial plans, solving QoS, configuring SIP trunks and CUBE session border controllers, deploying Cisco ISR routers with CUBE VoIP networking capability, and designing UCS server clustering and Cisco SRST solutions for high availability.

How can Progent help us protect ourselves against Ransomware?
The ProSight Ransomware Preparedness Report is a low-cost service centered on a brief phone discussion with a Progent backup/recovery consultant. The fact-finding interview is designed to help evaluate your company's ability to stop or recover quickly after a ransomware attack. Progent will work with you personally to collect information concerning your current AV defense and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply best practices to build an efficient AV and backup/recovery environment that aligns with your company's needs. For additional information, visit Progent's ProSight Ransomware Preparedness Report.

Why should a small business outsource IT support?
Whether it involves designing IT system infrastructure, establishing or outsourcing a Help Desk, deploying a new email solution, or building an on-line business application, outsourcing your IT technical services can control costs and reduce uncertainties, enabling IT service expenses to expand in a more linear and controlled way than is possible by building up a big, comprehensive internal IT organization.

Can Progent Help with Oracle Database Administration and Application Development?
Progent offers affordable access to an Oracle consultant for Oracle database administration support or an Oracle application programmer. Progent can help you to create efficient solutions for critical Oracle DBA tasks such as performance tuning, backup/recovery processes, and database protection, or train your IT personnel how to follow industry best practices for streamlining major administration tasks. Progent can in addition provide the services of a PL/SQL programmer to assist you to design, test, troubleshoot, or port Oracle-based applications that can range from forms to database-powered web commerce sites. Progent offers experience using SQL Developer, SQL *Plus, and JDeveloper and can also assist you to tune existing SQL code by utilizing Oracle's SQL Access Advisor.

Can Progent help me integrate my Mac workstations with Exchange-based email?
Progent's Microsoft-certified consultants and experts in Virtual PC for Mac technology can assist you to connect your macOS and OS X systems with your Exchange server through comprehensive Office 365 Outlook for Mac support. Progent will make sure that your Exchange Server is correctly setup and that WebDAV, LDAP and Outlook Web App or Web Access are correctly enabled. Progent can also provide a broad range of Exchange consulting services such as integration, diagnostics, security, mobile support, system tuning, plus spam protection and email encryption. Progent also can provide customized in person or remote macOS education.

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If your small business is in San Jose or anywhere in Silicon Valley and you require computer help, information technology outsourcing, or advanced services from a certified Progent consultant, call 408-240-9400 or visit Contact Progent.

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