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How can Progent's consultants help with Microsoft SQL Server?
Progent's SQL Server consultants, database software programmers, database administrators, project management consultants, Cisco CCIE-certified network engineers, disaster recovery planning specialists, and certified network security professionals can assist you to maintain and enhance your SQL Server solution, build or troubleshoot data-driven software, evaluate the potential business benefits of migrating to SQL Server 2017 or moving to Microsoft SQL Server 2016 from an earlier release of SQL Server or from a different database platform, install test systems at your site or at Progent's test lab, plan and execute an efficient transition to SQL Server, and define an efficient and safe network infrastructure that lets you maximize the business benefit of SQL Server.

What are the advantages of Progent's model for remote support?
Most computer system issues can be resolved immediately by Progent's team of remote support experts. This minimizes lost productivity which can be caused by waiting for an on-site consultant to appear at your office. In addition, many independent consultants and network consulting groups demand minimum service billing that can convert a 10-minute problem into a two-hour invoice. Progentís practice of charging per minute and billing only for service that is performed allows Progentís remote service experts to resolve hundreds of small issues daily at the least feasible cost. In addition, the confidence of having reliable access to Progent's expert team of technical consultants opens the door to a new world of sophisticated network technologies that many small companies might otherwise rule out for fear of having insufficient support resources.

What VMware virtualization products are supported by Progent?
Progent can provide the support of a certified VMware VCDX expert to help your organization design, configure, manage and troubleshoot VMware vSphere and vCloud-powered virtualization ecosystem for local networks, cloud environments, or hybrid cloud deployments. Progent's VMware vSphere consultants can provide advanced knowledge for installing and configuring VMware Site Recovery Manager and VMware's NSX network virtualization system for disaster recovery. Progent offers in-depth understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for managing private and hybrid cloud solutions that provide maximum availability, data security, and disaster recovery.

Can Progent help us use Cisco CUBE technology to set up SIP PSTN trunks?
Progent's Cisco-certified SIP infrastructure consultants and Cisco CUBE configuration experts can help you to design, integrate, maintain, troubleshoot and enhance Cisco's SIP infrastructure solutions and Cisco's CUBE (Cisco Unified Border Element)-based IP PSTN trunks. Progent can provide cost-effective online or on-premises expertise to help companies to move smoothly to a productive communications network that offers fast return on investment. Progent's certified Microsoft unified communications consultants can assist you to set up connections between Cisco's CUBE Session Border Controller and Microsoft's VoIP and IP video platforms such as Skype for Business Server or Lync for connectivity to a SIP-based IP PSTN trunk.

Can Progent help me integrate and manage iPhones connected to our network?
Progent's iPhone and iPad integration consultants can provide cost-effective remote assistance to help your business to plan, deploy, and troubleshoot any facet of your iPhone and Windows integration efforts and is available for short-term jobs to help you through occasional technical bottlenecks or long-term engagements to help you finish business-critical initiatives on time and within budget. Progent has experience in on-premises, cloud-based, or hybrid networks and can help you create or support a resilient, protected and scalable infrastructure that aligns with your computing model. Progent also offers online or onsite training for individuals or groups to help manage and use your iOS devices in a safe, team-oriented ecosystem that maximizes the strategic value of your information system.

How can Progent help us monitor and manage our servers and desktops?
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to help keep your network operating at peak levels by checking the health of vital computers that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT management staff and your Progent consultant so any looming problems can be resolved before they can disrupt your network. Learn about the complete ProSight family of low-cost network management outsourcing services for small and mid-size organizations.

Does Progent offer project management services?
For enterprise project management support, Progent offers the services of senior IT professionals with decades of background as IT project managers for application development, information technology implementation, and process re-engineering working with organizations ranging from Big 4 firms to dot-com startups to government agencies. These high-level IT managers offer advanced management expertise to assist enterprise customers to follow leading practices to make sure development or deployment projects are successfully completed on schedule and on budget.

How can Progent help me integrate Microsoft System Center 2012 R2?
Progent's Microsoft System Center 2012 consultants have over a decade of experience deploying, maintaining and troubleshooting the key platforms included with Microsoft System Center and can help you to plan, configure, manage, and fix your System Center 2012 R2 solution to optimize the uptime and performance of your applications and infrastructure across a mix of Windows and Linux/Unix OS environments and local and Cloud-connected fabric. Progent also offers System Center 2016 upgrade consulting to help you to move to the current edition of Microsoft System Center from an earlier release or from a third-party IT management solution to provide the benefits of best-in-class deployment, management automation, security and compliance, plus infrastructure and critical application performance monitoring.

What is Managed Network Monitoring and how can it help my business?
Managed Network Monitoring is a type of co-sourcing that enables your in-house IT team to take advantage of the server monitoring services of an outside consulting group. If your company has a small in-house IT organization, Progent's Managed Network Monitoring outsourcing package is an affordable way to maximize network uptime, capacity and security.

Key components of Progent's Managed Network Monitoring Package include:

  • Progent performs a needs assessment and installs Microsoft Operations Manager
  • Progent deploys a remote Operations Manager server to track your network
  • Progent provides Help Desk support services, coordinated with Operations Manager
  • Progent remotely tracks, analyzes, and/or resolves problems
  • Progent provides ongoing network management including application of service packs and security patches
  • Hardware must be covered by manufacturer's on-premises warranty service

    How can Progent help my business integrate Windows Hyper-V server virtualization software?
    Progent's Microsoft-certified Windows Server 2016 experts and Windows Server 2012 R2 consultants can help you analyze the potential advantages of Hyper-V-based server virtualization for your business, perform pilot implementations to validate Hyper-V's operation with your line-of-business applications, assess your network and server architecture for optimal performance with virtualization technology, help you in migrating to Microsoft Windows Server 2016 or Windows Server 2012 R2 and configuring Hyper-V, train your IT staff to monitor and administer Hyper-V, provide expert consulting support for improving the security of your virtual servers, design and validate disaster recovery procedures that maximize system uptime, and provide ongoing consulting and technical support including low-cost remote troubleshooting and turn-key Help Desk outsourcing.

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    If your small business is in San Jose or anywhere in Silicon Valley and you are in need of technical help, IT outsourcing, or top-level services from a Progent engineer, call 408-240-9400 or visit Contact Progent.

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