How can Progent help my business maximize the benefits of Microsoft Customer Relations Management (CRM) software?
Progent can set up an efficient server and communications foundation, including off-site and wireless access, to optimize the power of Microsoft CRM, and Progent's Experts Team can provide your Northern California organization with an expert consultant who can help you interface Microsoft CRM with your sales or customer support databases. Progent gives you access to experts for other sales automation products to keep your business ahead of the competition.

How can Progent help UNIX developers?
If you are a Linux developer, Progent can show you how to optimize servers and take full advantage of your purchase of non-stop hardware by designing a virtual infrastructure with products such as VMware. A virtual infrastructure allows UNIX and Linux developers operating in a predominantly Windows environment to leverage expensive IT resources by partitioning servers into secure, isolated segments that are easy to manage and can economically and safely support a collection of development environments such as UNIX, Linux and Solaris. Progent's network consultants can help you set up robust physical and virtual network infrastructures that are ideal for developing and validating new applications.

What are some examples of small businesses saving money by outsourcing IT support to Progent?
Progent has published a white paper that details the benefits a small organization can derive by outsourcing network management and other IT services. The white paper provides detailed instances of the ways Bay Area businesses benefited from Progent's outsourcing support by improving the business value of their information systems and lowering money on computer network service. To read a conveniently formatted PDF copy of this file and discover how outsourcing can lower costs and improve your business, click:
Small Business IT Outsourcing White Paper (140 Kb PDF file).

What pricing structure does Progent use for support services?
Progent's convenient per-hour service model demands no complex contracts, minimum fees or hidden charges. Many consultants require minimum billing or other extra fees that drive up support costs. For off-site support from Progent, you pay only for the actual time spent fixing your support issue. If it only requires fifteen minutes to fix your problem, then you are invoiced only for fifteen minutes. For scheduled in-person support work requested more than one day ahead, you pay only for the time when a Progent expert is actually at your location solving your network. No extra on location charges or travel fees. Only Progent's affordable per-hour billing rate. For emergency same-day on-site support calls, you may have to pay for our consultant's travel time, but never an increased emergency rate. Because Progent maintains a large pool of expert consultants situated throughout the entire Bay Area service territory, an available expert is typically nearby to assist.

Can Progent help our business relocate our IT infrastructure?
Progent offers a Microsoft-certified IT consultant who can help you plan and manage a seamless business network relocation to a new building or campus, including data center design and setup, project management, ISP and telecommunications carrier selection and coordination, and coordinated system upgrades — all with expert support throughout.

How Can Progent's Consultants Provide Microsoft SQL Server 2005 Help?
The experience of Progent's Microsoft-certified technical team members, with an average of more than 10 years of background providing service for small business networks, assures you success in designing, deploying and managing successful Microsoft SQL Server 2005 configurations that are well integrated with the Microsoft .NET platform. Progent's SQL Server support professionals can also help you with moving from with SQL Server 2000 or SQL Server 7.0 to SQL Server 2005.

What consulting services are available from Progent for Firewall and VPN security?
Progent's security professionals have extensive background integrating and maintaining Firewall and VPN technology from diverse suppliers and can help you create a smart security system and then install, administer and maintain it. Also, Progent's CISSP certified consultants and CISM certified security professionals can advise you ways to build security into your business processes.

How can Progent help us fortify Apple Mac network security?
Progent's CISSP and CISM certified security consultants can help you protect your Mac environment by offering expert services which include performing comprehensive security audits, cleaning up after virus and worm attacks, configuring firewalls, implementing safe remote and wireless connectivity, deploying monitoring software for defense against virus and worm attacks, spam, and directory harvest attacks, and developing a complete security strategy that makes sense for your company and IT environment.

How does Progent support the Microsoft Solutions Framework (MSF) process model?
While managing IT projects for major businesses, Progent uses a phased technique based on defined milestones in order to meet budgetary, scheduling, and engineering targets while minimizing business disruption. Progent's methodology utilizes industry project management standards based on the best practices defined by the Microsoft Solutions Framework (MSF) and includes requirements definition, planning and architecture proposals, testing, required adjustments, and expert integration. All phases are documented to create a detailed list of technical services delivered and to help in ongoing network support.

Does Progent offer security consulting for UNIX environments?
If you have a multi-platform environment that supports UNIX/Linux and Windows servers and desktops, Progent can improve network security by offering a CISSP-certified consultant to help your whole enterprise in a wide array of security categories such as security management practices, security structure and paradigms, access control systems and methodology, and disaster recovery planning.

Call 408-240-9400 or send email to information@progent.com