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How does Progent handle problem escalation?
Progent follows a team approach to problem escalation, making it possible to deal with even the toughest network issues that can crop up from time to time. By leveraging 100s of man-years of experience from Progent's Microsoft and Cisco-qualified consultants, Progent can quickly and affordably repair networking problems that would baffle ordinary IT service companies. Working with thousands of businesses on implementation and integration jobs every year provides Progent a well-grounded view on what approaches succeed and which do not in solving network issues.

Can Progent provide email content filtering and data leakage protection?
Progent's data loss prevention (DLP) consultants and data leakage protection consultants can assist businesses to configure Progent's ProSight Email Guard Security Gateway to use standard and custom content security policies for monitoring the content of outbound email messages and attachments and preventing users from sending confidential or inappropriate data or spam. ProSight Email Guard's outbound email content filtering technology can also help avoid being blacklisted and stay in compliance with industry privacy standards and government mandates like HIPPA, Sarbanes-Oxley, PCI DSS and PHI. Read about the complete ProSight series of value-priced network management outsourcing services for small businesses.

How can Progent's consultants help with Microsoft SQL Server?
Progent's Microsoft-certified SQL Server experts, database software programmers, database administration experts, project management consultants, Cisco CCIE-certified network infrastructure architects, business continuity planning specialists, and certified IT security professionals can assist you to maintain and enhance your SQL Server solution, build or update database business software, evaluate the potential benefits of upgrading Microsoft SQL Server 2016 or transitioning to SQL Server 2014 from an older release of SQL Server or from a different RDBMS platform, install test environments at your site or at Progent's lab, design and execute a smooth transition to SQL Server, and configure a cost-effective and secure IT infrastructure that helps you realize the full business benefit of Microsoft SQL Server.

How can we outsource our network management to Progent?
Progent provides a selection of affordable, flat-rate managed services intended to enable small and medium-size organizations to benefit from the same cutting-edge technology deployed by some of the industry's top enterprises. Progent's ProSight portfolio of IT management outsourcing services covers all key areas of modern networking including email protection, threat defense based on machine leaning, update management, cloud-based backup/recovery, network infrastructure management, virtual machine hosting, and network infrastructure documentation management. To download Progent's white paper on the advantages of ProSight managed services for small businesses, click:10 Benefits of ProSight Managed IT Services.

Can Progent help us design and integrate a Barracuda Backup solution?
Barracuda Backup is an affordable, subscription-based backup and disaster recovery service for small and mid-size organizations. A Barracuda Backup solution can include a custom-designed hardware storage device manufactured by Barracuda or a software-based appliance with comparable features but which uses your existing storage hardware. Barracuda Backup safeguards critical business data produced locally, at one or multiple remote locations, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon AWS, or to any site with a physical or virtual Barracuda appliance. Progent is a Barracuda partner and Progent's Barracuda Backup consultants can provide a broad array of consulting services to assist you to plan, integrate, operate and troubleshoot a backup and disaster recovery solution built on Barracuda technology. For additional information, see Barracuda Backup and disaster recovery consultants.

Can Progent Help Develop Database Applications for Microsoft SQL Server?
Progent's SQL Server application developers can help your organization to build and maintain applications that utilize Microsoft's SQL Server database platform. Progent adheres to leading practices to build efficient, easy-to-manage SQL Server applications and knows how to team with a client's IT staff to complete programs in a timely and affordable way. Progent for can assist you to build Microsoft SQL Server applications by offering a broad selection of consulting services such as specification of features and scope, database modeling, data integrity, T-SQL programming, software configuration, storage management, performance tuning, backup/recovery, clustering and virtualization, reusable schema, replication mechanisms, security and compliance, and fault tolerance.

Can Progent help integrate a business intelligence (BI) reporting solution that consolidates all our vital data?
Progentís BI reporting experts can provide remote and onsite expertise to help you with any phase of BI reporting ranging from debugging or enhancing reports to designing and deploying a comprehensive BI environment. Progent's management reporting experts can help your company to maintain your current reporting system, assist you to upgrade databases and applications from an outdated reporting platform to a current one, and deliver as-needed online training tailored to your individual requirements. Progentís business reporting consultants offer expertise in the leading business intelligence reporting platforms including the SQL Server BI suite (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel BI tools including Power Pivot and Power View, and Report Builder.

Does Progent offer stealth penetration testing services?
Stealth intrusion testing is a key part of any comprehensive network security strategy. Progentís security professionals can run extensive unannounced penetration security tests without the awareness of your company's in-house network support resources. Unannounced penetration testing uncovers whether existing security monitoring systems such as intrusion detection alerts and event history monitoring are properly set up and actively observed.

Does Progent support Lync Server 2013?
Lync 2013, rebranded Skype for Business, enables organizations of any size to create a centrally managed and secure communications ecosystem that permits the modern Bring-Your-Own-Device computing model with instant messaging, real-time presence, audio/video and web conferencing with app sharing and whiteboard, as well as IP-based and PSTN telephony across a wide assortment of stationary PCs and mobile devices. Progent's Microsoft-certified Lync 2013 experts can assist your company to assess the advantages of Lync Server 2013, create an in-house, cloud-based (via Microsoft Lync Online) or hybrid model suitable for your current and long-term plans, deploy Lync 2013 in a way that expedites your return on investment, and deliver live webinar and onsite training to your management staff and users. Progent has in-depth expertise in key pieces of a Lync Server 2013 solution that include Microsoft Windows Server, SQL Server Express and Exchange Server, and Progent can assist your organization to combine Lync 2013 with popular Office and Office 365 applications such as Outlook clients, Word and PowerPoint.

What web development services are available from Progent?
If you need to redo your organizationís web site, build internal sites for purposes like as human resources or worker education, establish a powerful web presence for a start-up venture, or put together enterprise-class, data integrated e-commerce solutions, Progent can provide talented and seasoned web site design consultants. Web site design consulting offered by Progent's Technology Experts Team include web software development, web project management, .ASP and .NET programming, and graphical content design. Progent's SQL Server developers, Oracle programmers and DBAs, MySQL database experts, and Microsoft Office Access developers can assist you to plan, deploy, and manage data-intensive web sites. Progent's consultants can also help you design and manage a secure, dependable server and communications network including remote and wireless connectivity, to host your web platforms.

Can Progent help us configure and troubleshoot Cisco Unified Communications Manager (CUCM) or CallManager?
Cisco Unified Communications Manager (CUCM or Unified CM), formerly branded CallManager, operates as the center of Cisco's communications and collaboration solution. Cisco Unified Communications Manager and Unified Communications Manager Express offer a location-independent IP-PBX solution by integrating with apps like Cisco Unified CM IM and Presence Service with Jabber support, Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for creating a highly automated customer contact solution. Progent's CCIE-certified CUCM and CallManager experts can help with any facet of Unified Communications Manager configuration and troubleshooting in areas that include integrating Cisco Voice over IP phones and desktop video phones, reviewing dial plans, configuring SIP PSTN trunks and CUBE session border controllers, installing ISR G2 routers with CUBE networking support, designing Cisco UCS server failover solutions for high availability, and integration with Exchange Server and Skype for Business.

What services are available from Progent for Microsoft Office Word and Office 365 Word?
Progent's Office Word and Office 365 Word experts offer a broad selection of economical online consulting services to help you to manage your current Microsoft Word environment or assist you to migrate to a current release of Microsoft Office Word. Services offered by Progent's Word experts include VBA programming, identifying and resolving compatibility issues between different releases of Office Word, interfacing Word with other Microsoft Office apps such as Excel and Outlook or with 3rd-party platforms and add-ons,network enhancements for dependable. reliable cloud connectivity, security support, and smart phone and tablet synchronization, and remote Microsoft Office Word and Office 365 Word training customized for individuals or groups.

Can Progent help us integrate Office 365 applications and cloud hosting services?
Office 365 is Microsoft's extensive suite of productivity applications and cloud-hosted services offered on a monthly or annual subscription basis. Office 365 programs and cloud-based services are offered in a variety of subscription plans targeted at customers from students and households to enterprises. Progent offers fast and easy remote access to consultants with expertise in Microsoft, macOS, iOS, and Android platforms. Progent can assist you to understand the wealth of subscription options offered with Office 365 and integrate your network with Office 365 so you realize maximum business value. Progent's Office 365 integration consultants offer expertise with multi-platform environments that incorporate Windows, macOS or OS X, and Linux technology. Progent can also assist you to build and maintain hybrid ecosystems that seamlessly combine local and cloud-based products and services.

How can Progent help businesses create wireless solutions?
Progent's wireless solutions consultants offer broad backgrounds in the integration and maintenance of wireless networking technology and can assist your IT team to design, install, manage and repair wireless ecosystems that are secure, robust, expandable, simple to manage and operate, able to support your critical workloads, and seamlessly incorporated into hybrid cloud environments. Remote and on-premises expertise available from Progent span a selection of wireless technologies and include smartphone management, Wi-Fi infrastructure planning and deployment, Wi-Fi site surveys, wireless IP phone configuration, and building-to-building wireless connections.



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If your small business is in San Jose or anywhere in Silicon Valley and you are looking for technical support, IT outsourcing, or high-level expertise from a Microsoft or Cisco certified engineer, call 408-240-9400 or visit Contact Progent.
















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