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How does Progent support the Microsoft Solutions Framework (MSF) process model?
While managing IT projects for large companies, Progent uses a structured approach based on defined milestones in order to meet economic, timing, and technical goals while minimizing business disruption. Progent's methodology follows industry project management standards derived from the leading practices defined by the Microsoft Solutions Framework (MSF) and includes needs definition, design and architecture proposals, pilots, design tuning, and expert implementation. All phases are documented to provide a comprehensive description of IT services delivered and to assist in ongoing network support.

Can Progent provide advanced consulting support for Cisco Catalyst, Nexus and Meraki switches?
Progent's Cisco CCIE-certified network technology consultants can provide expert online and onsite support for Cisco's Catalyst, Nexus and Meraki series of managed switches for environments that range from small or midsize organizations and campus networks to enterprise data centers and public clouds. Progent can show you how to deploy Cisco's rapidly improving switch solutions to realize the performance, scale, uptime, virtualization support, data protection and ease of management demanded by your organization. To learn about Progent's consulting and troubleshooting services for Cisco's extensive portfolio of Catalyst switches, see Cisco Catalyst switch consulting and support services. To learn about Progent's consulting and support for Cisco's Nexus line of data center switches, refer to Cisco Nexus switch consulting and troubleshooting services. To find out about Progent's support for Cisco Meraki switches, go to Meraki switches integration.

How can Progent help us with our hybrid cloud solution?
Progent's hybrid cloud solutions consultantscan provide expert remote consulting to help companies of all sizes to connect their networks with leading public cloud platforms including Microsoft Azure and Amazon Web Services. Progent can assist you to plan and administer hybrid ecosystems that support Windows and Linux operating systems and applications in hybrid architectures that combine local IT assets along with cloud services. To assist you to integrate public clouds with networks, Progent can provide a variety of public cloud integration support services that include Office 365 Exchange Online integration solutions with on-premises Exchange deployments, Microsoft Azure enterprise hybrid cloud design and deployment consulting, Amazon AWS cloud migration, and Amazon Web Marketing Service (WMS) programming and debugging.

How can Progent help my business get the most benefit from Microsoft System Center Operations Manager?
Configuring Microsoft System Center Operations Manager can be complex. With over ten years of background with System Center Operations Manager and its antecedents, Progent's technical team members can help to you choose appropriate Microsoft Operations Manager components, set up and integrate Operations Manager, and create custom rules, scripts, reports and alerts for your organization. Progent can also document Microsoft Operations Manager's network monitoring policies and procedures.

You can outsource SCOM problem mitigation to Progent's Microsoft Gold-certified consulting staff. With years of network management background, these IT experts can also respond quickly to the monitoring data produced by System Center Operations Manager to keep mission-critical systems running continually. By analyzing trend reports and responding efficiently to alarms, Progent can resolve incipient problems before they result in downtime or fix serious problems the moment they occur. Usually, Progent can solve network trouble remotely, saving time and expense. For severe problems that demand in-person service, Progent can immediately send a field support specialist to the site of any small business in Northern California and to most zips in the U.S.

Does Progent offer consulting help for server clustering with Windows Server?
Progent can provide Windows Server 2012 R2 failover clustering consulting and support, Microsoft Windows Server 2008 failover clustering expertise, and Windows 2003 Cluster Server consulting to help your company design clustered server environments that offer non-stop availability, even for normal maintenance operations. This non-stop capability is feasible because a single server in a cluster can be brought down for maintenance work without affecting workers. Clustering also frees IT staff to install vital security updates during normal business hours without impacting user productivity.

Does Progent offer support for Microsoft Dynamics NAV ERP software?
The most recent version of MS Dynamics NAV includes several innovations such as specialized Role Centers, improved business analytics and reporting options, and advanced workflow management. Progent's Dynamics NAV software experts offer software development, integration and debugging support to enable you to take advantage of Microsoft Dynamics NAV. Progentís consultants can assist you to integrate Microsoft Dynamics NAV to additional services and programs. In addition, Progent can help your organization to design and analyze databases so you can enhance your understanding of your operations, attract additional customers, refine your sales campaigns, and form productive alliances.

Can Progent provide certified expertise for information assurance and SIEM solutions?
GIAC (Global Information Assurance Certification) was founded in 1999 to certify the skill of computer security experts. GIAC accreditations are recognized by businesses and institutions all over the world including and the U.S. NSA. Progent's GIAC-certified information assurance consultants offer support for all of the security services addressed within the GIAC accreditation including evaluating infrastructure vulnerability, incident management and response, traffic analysis, web application security and security information and event management (SIEM) solutions for compliance with regulatory requirements for promptly reporting security events.

Can Progent help us migrate to System Center 2016 Configuration Manager?
Configuration Manager 2016 automates application and device deployment across multiple sites, streamlines compliance settings management, inventories network resources, protects against company data leakage, provides network health reporting, enables safe self service, and offers a single control mechanism for administering multi-OS networks based on on-prem, cloud-centric, or hybrid deployment topologies. Progent's Microsoft Gold-certified Configuration Manager 2016 consulting team and Microsoft Azure cloud integration experts can assist you with any aspect of planning, installing, using and repairing a SCCM 2016 deployment for on-premises, cloud, or hybrid networks.

Can Progent provide email content filtering and data leakage protection?
Progent's data loss prevention experts and data leakage protection specialists can help businesses to configure Progent's Email Guard Security Gateway to enforce standard and custom content security policies for monitoring the content of email messages and attachments and blocking users from sending sensitive or inappropriate data or spam. Email Guard's email content filtering technology can also help your business avoid reputation loss and keep in compliance with industry security standards and government requirements like HIPPA, Sarbanes-Oxley, PCI DSS and PHI.

Can Progent help my business develop custom eCommerce applications?
Progent's network experts can help your business to create web sites that are driven by sales and inventory applications to reduce the expense and increase the dependability of on-line business. Progent can help you to configure a secure, highly available e-commerce environment and create specialized web applications using standard tools and or customize off-the-shelf applications so that they support your specific business requirements. Progent offers affordable online access to experienced Microsoft SQL Server developers and Oracle programmers and DBAs, and MySQL experts to help you to carry out mission-critical development projects.

Can Progent help integrate and support Cisco unified communications and collaboration solutions?
Progent offers remote or on-premises access to a certified CCIE specialist to assist you to plan, implement, manage and repair unified communications networks that incorporate Cisco Unified Communication technology in a local, cloud-centric, or hybrid cloud environment. Progent's Cisco Unified Communications consultants have extensive experience helping organizations of any size to build advanced collaboration ecosystems by delivering services such as Cisco Unified Communications Manager and CallManager planning and deployment, Voice over IP and video phones and soft phones configuration, and wireless IP phone deployment. Progent can help you with Cisco's entire portfolio of UC applications like Cisco Jabber, WebEx, Cisco Unity Express (CUE), Unified Contact Center, and Unified Mobility.

How can Progent help our company to use System Center 2016 to manage our hybrid cloud environment?
System Center 2016 delivers important enhancements for managing hybrid cloud environments through comprehensive support for Windows Server 2016 servers, Windows 10; seamless integration of mixed-OS networks that incorporate Linux, Hyper-V and VMware vSphere; and better cloud support such as tighter integration with Microsoft Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite for cloud-enhanced analytics. Progent's System Center 2016 consultants can provide world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager, Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager. Progent can help organizations of any size to design and install a new deployment of Microsoft System Center 2016, expand or tune an existing one, upgrade smoothly from a previous release of System Center, or debug your System Center environment.

Can Progent help me build a secure Wi-Fi network that covers all my facilities?
Progentís Wireless Site Survey makes it easy to design and implement a 802.11a/b/g/n or 802.11ac (Wi-Fi) wireless network adapted to your environment, offering you a WLAN that delivers the coverage, performance, capacity, QoS, data protection, and roaming ability your company needs. Progent's Wireless Site Survey services are offered either as an economical remote service or as a more comprehensive on-premises service. Progentís on-premises wireless survey includes onsite walkthroughs, RF and security assessment of your existing wireless network, evaluation of your site's layout, measuring for radio frequency contention, RF propagation modeling, identification of optimum locations for client-specified Wireless Access Points (WAPs) such as Aironet APs, Meraki cloud-managed APs and Apple AirPort equipment, and a comprehensive report describing the new wireless network.

What are the advantages of Progent's model for remote support?
The majority of network problems can be fixed quickly by Progent's group of remote support engineers. This eliminates lost network availability which can result from waiting for an on-site consultant to appear in person. In addition, many freelance engineers and network consulting firms demand minimum on-site charges that may convert a ten-minute problem into a two-hour invoice. Progentís model of charging by the minute and billing exclusively for service that is performed allows Progentís remote service experts to resolve hundreds of minor problems daily at the lowest possible cost. In addition, the confidence of knowing there is reliable access to Progent's large group of IT professionals opens the gates to a new world of powerful IT technologies that many small organizations would otherwise rule out for fear of having inadequate expertise.

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If your small business is in San Jose or anywhere in Silicon Valley and you are looking for computer support, IT outsourcing, or high-level expertise from a certified Progent professional, call 408-240-9400 or visit Contact Progent.

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