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Which ERP and MRP programs are supported by Progent?
Progent provides Enterprise Resource Planning and Manufacturing Resource Planning help for a range of solutions including:
  • Microsoft Dynamics AX ERP Software (formerly Microsoft Axapta)
  • Microsoft Dynamics GP Accounting Software (formerly Great Plains)
  • Microsoft Dynamics NAV Business Management Software (formerly Microsoft Navision)
  • Microsoft Dynamics SL Business Accounting Software (formerly Microsoft Solomon)
  • Microsoft Dynamics RMS (Retail Management System)
  • Macola ES by Exact Software
  • MAS 90 ERP by Sage Software
  • QuickBooks Pro by Intuit

    How can Progent help us take full advantage of Microsoft Project Server?
    Progent's Microsoft Project Server consultants offer advanced online and on-premises support services for Project Server as well as for Microsoft platforms that work closely with Project Server. Consulting support services offered by Progent include Project Professional and Project Web App planning and support, SharePoint 2013 planning and deployment, SQL Server 2016 integration, SQL Server 2014 support, MS Exchange Server 2016 upgrade support, Exchange 2013 Server consulting, Office Excel and Office 365 Excel application support, and Office PowerPoint and Visio online classes. Progent offers access to Cisco-certified CCIE consultants to assist your company to enhance your environment to accommodate local, branch office, home-based, and mobile users so that they can use Project Server 2010 to work together securely and productively. Progent's certified security consultants can help your IT team to adopt and police security workflows that protect important project information without interfering with efficient information exchange.

    How do Progent's consultants implement knowledge transfer to my in-house IT staff?
    Progent's knowledge transfer services include individualized training created for clients who need to increase their knowledge of mainstream office productivity tools and network technology. Find out more about Progent's Office Word and Microsoft Office 365 Word custom training, Microsoft Excel and MS Office 365 Excel training and programming help, MS Project training, and classes on Apple Mac OS X applications. Progent also provides live online webinar education seminars. Virtual interactive classes provide a flexible and affordable solution for teaching your IT staff to use a broad range of key software products.

    Progent also provides detailed documentation for all delivered services. These in-depth service reports offer your in-house IT staff a concise and helpful history of key technical issues surrounding your IT system and can provide insight on how to anticipate and resolve problems to come.

    Does Progent Offer Business Continuity Planning Services?
    Progent offers high-level online consulting for disaster recovery/business continuity planning, validation, and education to assist your company to respond to possible catastrophes, reduce service disruption for your essential IT operations, eliminate data loss, and comply with examiners' letters and contractual obligations. Progent's business continuity experts can team with your executive and IT support staff to provide risk analysis, define dependencies, identify human and physical assets required to run your business, prioritize key IT services and define allowable restoration times, select colocation centers, configure secure remote connectivity for crucial employees, plan emergency notification systems and assign duties for staff, write a complete recovery plan, and provide training for key people to carry your business continuity solution. Progent's Windows Server 2016 disaster recovery experts can show you how to plan and deploy a cost-effective disaster recovery/business continuity solution for multi-site or hybrid cloud deployments utilizing failover cluster tools field-tested in Microsoft's Azure cloud.

    Can Progent help us integrate our network with Amazon AWS cloud services?
    Progent's Amazon Web Services (AWS) planning and integration consultants can provide cost-effective online support to assist businesses to access Amazon AWS cloud services such as Elastic Compute Cloud (EC2) for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for scalable low-latency storage, and Amazon Glacier for low-cost archival storage. Progent can assist your IT team with every aspect of Amazon AWS migration and troubleshooting including requirements analysis, readiness assessment, architectural design, testing, configuration, centralized administration, performance tuning, licensing management, backup/restore solutions, and security and compliance. Progent offers advanced expertise with firewalls and VPN access and can help you create cloud-based or hybrid ecosystems that efficiently incorporate Amazon AWS cloud services. Progent can provide occasional support or Progent can provide project management outsourcing to help you move smoothly to the Amazon AWS platform.

    Does Progent support Microsoft Internet Information Services (IIS) for web hosting and development?
    Internet Information Services (IIS) 7.5, Which is provided with all editions of Windows Server 2008 R2, is a powerful server role for web hosting and web application programming. The latest release offers improved security, dependability, scalability, and troubleshooting while incorporating major improvements in automated administration. Many popular extensions to Internet Information Services have been integrated into the 7.5 release including the Request Filter Module (previously known as URL Scan), which is able to prevent dangerous HTTP requests from being processed by web software. Progent's IIS experts can help you to deploy IIS 7.5 and the latest extensions to IIS Manager such as the GUI for managing ASP.NET applications.

    Can Progent help me with System Center 2012 R2 Virtual Machine Manager?
    Progent's SCVMM 2012 consultants can assist businesses of any size to adhere to leading practices to set up System Center 2012 Virtual Machine Manager hosts, fabric, storage systems, and library resources; design, deploy, and administer private clouds, virtual machines, and services in SCVMM 2012; and combine SCVMM with SCOM 2012 for enterprise-class monitoring and reporting. Progent can help your business to upgrade from an older version of System Center Virtual Machine Manager or from another management platform, and Progent can help you to optimize and repair your existing SCVMM ecosystem so you get the highest possible business value. Progent can also provide Virtual Machine Manager 2016 migration consulting to assist your organization to design and carry out an efficient migration from Virtual Machine Manager 2012 to Virtual Machine Manager 2016 in order to take advantage of new assurance capabilities, high availability VMM storage fabric, and other enhancements.

    Can Progent help my business customize applications based on Microsoft Dynamics GP (Great Plains)?
    The open design of Microsoft Dynamics GP (Great Plains) makes it affordable to design customized Microsoft Dynamics GP programs that provide all of the basic capability of proven Great Plains applications but also handle the particular requirements of your business. With access to the Modifier with MS Visual Basic, developers are able to work with the most widely used customization environment in the software industry to adapt Microsoft Dynamics GP data views, supplement or change business logic, produce custom forms and reports, or expand connectivity with Microsoft Office software. Progent's experience with Microsoft .NET support, Microsoft SQL Server 2016 integration, Microsoft SQL Server 2014 support, and development background with VBasic, XML, and other developer tools allows clients to create custom line-of-business applications and eCommerce solutions that work seamlessly with Great Plains.

    Can Progent help integrate and support Cisco unified communications and collaboration solutions?
    Progent offers remote or on-premises help from a Cisco Certified Internetwork Expert (CCIE) engineer to assist you to design, install, administer and repair converged communications networks built on Cisco Unified Communication technology in a local, cloud-based, or hybrid cloud environment. Progent's Cisco-certified Unified Communications consultants have extensive backgrounds helping organizations of all sizes to build advanced collaboration solutions by providing expert services that include Unified Communications Manager (CUCM or Unified CM) and Cisco CallManager system design and deployment, IP voice and video phones setup, and Cisco wireless IP phone solutions. Progent's consultants can assist you with Cisco's extensive portfolio of Unified Communications applications such as Cisco Jabber, WebEx, Unity Connection, Cisco Unified Contact Center Express, and Unified Attendant Console.

    Can Progent help me manage and troubleshoot BlackBerry smartphones and BlackBerry Enterprise Server?
    Progent can provide the services of RIM BlackBerry-certified consultants who can assist small companies to plan, manage, and support BlackBerry Enterprise Server and BlackBerry mobile devices affordably and effectively, eliminating the need for an in-house BlackBerry expert and reducing the expense and distraction of supporting a mobile workgroup. Progent's BlackBerry specialists have extensive experience working with Progent's Microsoft-qualified consultants, Cisco CCIE-certified network engineers, and CISA and CISM-certified security professionals. This wide range of expertise, combined with Progent's proven remote service delivery model, provides small and mid-size businesses an efficient option for incorporating BlackBerry technology seamlessly into their IT system.

    Can Progent help integrate Linux/UNIX and Windows environments?
    Progent can help you configure Microsoft Windows Services for UNIX (SFU) to achieve coexistence between Windows and UNIX environments. Windows Services for UNIX offers interoperability between Windows Server 2003 and various versions of UNIX including Solaris 7 and 8, HP-UX 11i, AIX 5L 5.2, and Red Hat Linux 8.0. Microsoft SFU permits you to share Windows folders over NFS and the latest authentication in native Windows Server Active Directory environments. SFU's Interix component includes a complete set of UNIX utilities and shells, support for a single rooted file system, and a SDK for migrating programs.

    Can Progent help me replace my old voice mail system with Exchange 2010?
    Enhancements in Microsoft Exchange Server 2010 for software-driven telephony include voice-to-character preview for rapidly searching your stored voice mail instead of listening to every call, automatic attendants to greet callers and help them to work through your voice mail system, rules-based answering processes to route or filter incoming calls depending on ID or contact information, and text messaging alerts about missed calls or voice mail. Progent's Microsoft Exchange 2010 consultants can assist your company to analyze the strategic benefits and technical risks of replacing your current voice mail solution with a voice mail environment based on Exchange 2010, plan and install Exchange 2010 with unified messaging functionality, and deliver continuing remote technical support and maintenance expertise to speed up your payback for implementing Microsoft Exchange Server 2010's digital voice technology.

    Can Progent help my business build hybrid cloud solutions with Windows Server 2016 Hyper-V?
    Hyper-V 2016 utilizes key features first developed for and refined on Microsoft Azure, among the world's largest public clouds. This significantly improves the suitability of Microsoft's Windows Server platform to run private cloud and hybrid cloud/on-premises deployment models by enhancing security, uptime, scale, manageability, dependability and disaster recovery. Progentís Microsoft certified Windows Server 2016 Hyper-V experts can help you to assess the advantages of Hyper-V 2016 for your organization, configure pilot environments to confirm the ability of Hyper-V 2016 to run your vital workloads, design a cost-effective network topology for a cloud-based or hybrid installation, develop and carry out a non-disruptive upgrade plan, educate your IT management and support personnel, and provide as-needed consulting and troubleshooting support to ensure that your Hyper-V 2016 investment delivers the highest possible business value.

    Does Progent offer support for NetApp SAN storage solutions?
    Progent offers enterprise customers online or on-premises NetApp SAN consulting services for NetApp's entire family of SAN storage software and hardware products including Data ONTAP data management, MetroCluster, FlexPod private cloud architecture, SnapMirror, SnapVault and OSSV continuous backup, Virtual Storage Console (VSC) for VMware, MultiStore for secure IP space separation, OnCommand Reporting and Insight analytics, and NetApp's All-Flash, Hybrid Flash, V-Series and N-Series hardware lines. Components of NetApp SAN solutions supported by Progent include SAN dsign, hybrid-cloud integration, virtualization, migrations, transparent updates, storage management, security and compliance, high availability, and troubleshooting. Progent offers Level 3 support to help you to take care of problems with NetApp SAN storage environments quickly and affordably following industry best practices.

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    If your small business is in San Jose or anywhere in Silicon Valley and you are in need of technical assistance, information technology outsourcing, or high-level expertise from a Microsoft or Cisco certified consultant, call 408-240-9400 or visit Contact Progent.

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