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Can Progent help my company migrate to Windows 10?
Progent's Microsoft-certified Windows 10 planning consultants can assist businesses of all sizes to evaluate Windows 10 or to migrate to Windows 10 from an earlier version of Windows. Remote and on-premises evaluation and upgrade services for Microsoft Windows 10 provided by Progent's experts include Return on Investment analysis, project management, application and driver compatibility testing, test lab systems, virtualization architecture, Cloud and hybrid solutions, mobile management, teleworker access, security and compliance, streamlined deployment and administration, network infrastructure design, wired/wireless convergence, business continuity planning, custom training for IT support staff and end users, and post-migration technical help.

Can Progent help design a fault-tolerant load balancing solution?
Progent's server load balancing support services cover a wide range of load balancing technologies including server balancing, business software balancing, and network infrastructure routing. Progent's engineers can assist your company to enhance system fault tolerance and performance by implementing load balancing features incorporated into technologies such as Windows Server 2003 Load Balancing Manager, Windows Server 2008 Network Load Balancing Manager, the Network Load Balancing (NLB) feature of Microsoft Windows Server 2012, Cisco Content Services Switches and IOS-based Routers, Citrix Access Gateway, and F5 Networks BIG-IP.

How can Progent help us set up a private cloud?
Progent's ProSight Virtual Hosting outsourcing service combines proven virtual server platforms, a world-class data center, and the support experience of Progent's Microsoft Gold qualified engineering team to provide small companies a complete IT outsourcing alternative that improves system availability and security, eliminates administrative hassle, and cuts costs. Under Progent's Private Cloud Hosting model, the client retains ownership of the data, the operating systems, and the applications. Because the system is virtualized, it can be moved immediately to a new physical environment without lengthy and chancy reconfiguration. With Private Cloud hosting, your business is not held hostage to a single hosting service. Find out about Progent's ProSight portfolio of managed IT services for small organizations.

Can Progent help us integrate our environment with Microsoft Azure Service?
Progent's Microsoft Azure integration consultants can assist you with every phase of Microsoft Azure integration such as needs definition, prerequisites assessment, system architecture, pre-production testing, implementation, centralized administration, performance optimization, software license controls, disaster recovery preparedness, security planning, and compliance validation. Progent can help your IT staff to configure and troubleshoot firewall appliances and VPN connections so your users can securely connect to Azure-based services, and Progent's Microsoft-certified consultants can help you integrate key Microsoft platforms to run in Azure including Microsoft Windows Server, Exchange Server, SQL and SharePoint. Progent can also assist your organization to create a hybrid ecosystem that transparently integrates on-premises datacenters with Azure services.

How can we outsource our network management to Progent?
Progent provides a selection of low-cost, flat-rate services intended to allow small and medium-size organizations to benefit from the same cutting-edge IT solutions deployed by some of the industry's leading corporations. Progent's ProSight suite of outsourced network management services addresses all key areas of information technology such as email protection, security and compliance, patch management, automated backup and disaster recovery, infrastructure management, virtual machine hosting, and IT asset documentation management. To download Progent's eBook about the advantages of ProSight managed services for small and mid-size organizations, click:10 Benefits of ProSight Managed IT Services.

What is Managed Network Monitoring and how can it help my business?
Managed Network Monitoring is a type of co-sourcing that permits your internal IT team to benefit from the network monitoring activities of an outside IT support group. If your operation has a small in-house information technology organization, Progent's Managed Network Monitoring co-sourcing package is an economical way to increase system uptime, performance and security.

Key features of Progent's Managed Network Monitoring Package include:

  • Progent does a needs assessment and configures System Center Operations Manager
  • Progent deploys an off-site Operations Manager server to track your IT system
  • Progent provides Contact Center support, coordinated with System Center Operations Manager
  • Progent remotely tracks, analyzes, and/or fixes network trouble spots
  • Progent provides ongoing IT maintenance including application of service packs and security patches
  • Network Appliances must be covered by vendor's on-premises warranty service

    Does Progent offer help with specific Apple Mac applications?
    Progent's Apple Macintosh consultants can nurture the creative aspect of Mac environments by offering professional services and teaching in imaging, audio, and video. Progent's trainers offer Apple Mac application training for titles that include Adobe PhotoShop, Illustrator, QuarkXPress, Apple Final Cut Pro, MOTU Digital Performer, and Digidesign Pro Tools. Progent can also help you with specific tasks such as scanning or digitizing audio or motion video or installing an audio/video post-production studio.

    How can Progent enhance my network security?
    Progent's CISA and GIAC-certified security professionals can assist you develop a company-wide network security strategy that includes hardware and software plus procedures to protect your information resources. Progent's ISA Server consultants and Microsoft Forefront TMG 2010 specialists can assist you to support Microsoft's older firewall platforms. Progent's ASA 5500-X firewall with Firepower experts can assist you to maintain Cisco ASA firewalls for maximum network security. Progent's security assessment testing service bundles provide affordable evaluations of your existing network security environment. Progent's Email Guard spam filtering service can stop spam and email-based malware before they arrive at your firewall.

    Can Progent help integrate a business intelligence (BI) reporting solution that consolidates all our vital data?
    Progentís BI reporting consultants offer remote and on premises consulting to help your organization with any facet of business intelligence (BI) reporting from troubleshooting or enhancing applications to planning and deploying a comprehensive business intelligence environment. Progent's management reporting consultants can assist your company to maintain your existing BI environment, assist you to upgrade reports from a discontinued reporting product to a modern one, and deliver as-needed remote mentoring to meet your specific needs. Progentís business reporting consultants offer expertise in all popular business analytics reporting tools including Microsoft's SQL Server BI suite (SSIS, SSAS, and SSRS), Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel business analytics tools including Power Pivot, Power Query and Power View, and Report Builder.

    How can Progent help my company filter spam, email-borne viruses, and Directory Harvest Attacks?
    ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of top information security vendors to deliver centralized management and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most unwanted email from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a deeper level of inspection for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall.

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    If your small business is in San Jose or anywhere in Silicon Valley and you are looking for technical help, information technology outsourcing, or top-level services from a Progent professional, call 408-240-9400 or visit Contact Progent.

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