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How Can Progent help us with SQL Server 2014?
SQL Server 2014 incorporates major enhancements in critical areas such as performance, uptime, security, and cloud integration. Microsoft SQL Server 2014 is the first version of SQL Server that incorporates in-memory technology that operates transparently across all types of applications including Online Transaction Processing, enterprise data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consultants can deliver cost-effective remote and onsite services such as planning, configuration, administration, remediation, and software development expertise to help businesses of any size to realize fast return from their SQL Server 2014 deployment. If you are currently using Microsoft SQL Server 2014, Progent can assist your company to perform an efficient transition to Microsoft SQL Server 2016.

How can Progent help my Linux developers?
If you are creating UNIX or Linux software on a network that includes Windows-based servers, desktops and software, Progent provides IT outsourcing services that keep your system operating smoothly while freeing you to concentrate on your field of high-value expertise. By taking advantage of automated system monitoring and offering remote and on-site technical help as you need it, Progent delivers Linux developer support that offers an economical way to manage a business network that features top-level availability, security and performance.

Does Progent support Microsoft and Cisco technology exclusively?
Progent's focus is Microsoft operating systems and applications and Cisco networking products, but Progent has broad experience in the design, installation, and integration of cohesive networks that incorporate technology from multiple popular vendors. Support services offered by Progent include Apple macOS and OS X and iPad help, Linux support, Sun Solaris coexistence with Windows, iPhone and iPad integration, Android smartphone and tablet integration, RIM BlackBerry management and integration, Citrix Virtualization support, plus consulting for Computer Associates, HP/Compaq, Dell Computers, IBM, Symantec, Trend Micro, VERITAS, and WatchGuard.

How can Progent help us protect ourselves against Ransomware?
Progent's ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your organization's preparedness either to block or recover rapidly from a ransomware attack. Progent will work with you directly to gather information concerning your current security profile and backup platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can follow best practices to create an efficient AV and backup/recovery environment that aligns with your business requirements. For more information, visit The ProSight Ransomware Preparedness Report.

Can Progent help me manage and troubleshoot BlackBerry smartphones and BlackBerry Enterprise Server?
Progent offers the services of BlackBerry-qualified consultants who can help small organizations to plan, manage, and troubleshoot BlackBerry Enterprise Server and BlackBerry smartphones affordably and effectively, eliminating the need for an internal BlackBerry expert and minimizing the expense and hassle of supporting a mobile workgroup. Progent's BlackBerry engineers have in-depth backgrounds working with Progent's Microsoft-qualified consultants, Cisco CCIE-certified engineers, and CISA and CISM-certified security engineers. This wide range of expertise, in conjunction with Progent's proven remote service delivery model, provides small companies a cost-effective option for integrating BlackBerry technology seamlessly into their IT network.

Can Progent help us integrate our network with Amazon AWS cloud services?
Progent's Amazon AWS cloud planning and integration consultants offer cost-effective online consulting to assist companies of any size to access Amazon Web Services (AWS) cloud services such as Amazon EC2 for virtual machine hosting, Amazon Simple Storage Service (Amazon S3) for scalable cloud storage, and Amazon Glacier for low-cost archival storage. Progent can assist your IT team with every phase of Amazon AWS integration including requirements analysis, preparedness evaluation, system design, pilot testing, configuration, administration, performance optimization, software license management, backup/restore solutions, and security and compliance. Progent offers advanced expertise with firewalls and VPN connections and can show you how to deploy cloud-based or hybrid networking models that efficiently incorporate Amazon AWS cloud services. Progent offers occasional expertise or Progent can provide comprehensive project management outsourcing or co-sourcing services to help you move efficiently to the Amazon AWS cloud platform.

How can Progent help us take full advantage of Microsoft Project Server?
Progent's Microsoft Project Server consultants can provide comprehensive online and on-premises support for Project Server as well as for all Microsoft platforms that work closely with Project Server. Consulting support services provided by Progent include Project Professional set up, SharePoint Server 2013 design and configuration, SQL Server 2016 integration and development, SQL Server 2014 integration, Microsoft Exchange Server 2016 upgrade support, Exchange Server 2013 consulting, Office Excel and Office 365 Excel development, plus Office PowerPoint and Visio online training. Progent offers access to Cisco-certified CCIE consultants to assist your company to enhance your infrastructure to accommodate local, branch, at-home, and mobile users so they can use Microsoft Project Server 2010 to work together securely and efficiently. Progent's certified security engineers can assist your IT team to adopt and enforce security workflows that protect sensitive business data without disrupting efficient information sharing.

Why should a small business outsource IT support?
Whether it involves architecting IT system infrastructure, establishing or outsourcing a Help Desk, deploying a new email system, or building an on-line eCommerce application, outsourcing your IT technical services can contain costs and minimize risks, enabling network support costs to grow in a more steady and controlled way than is possible by building up a large, comprehensive in-house IT staff.

Does Progent offer consulting support for Cisco's Meraki cloud-managed Wi-Fi access points?
Progent's Cisco Meraki Wi-Fi access point experts offer remote and onsite support services to help organizations of any size to design, install, maintain, expand or troubleshoot Wi-Fi systems that include Cisco Meraki wireless access points. Progent can assist your business to set up and manage Meraki-based Wi-Fi infrastructure for environments that range from a telecommuter's home or a branch office to a campus or a nationwide enterprise. Progent can also assist you to integrate other Cisco products including switches, routers and firewalls to create a seamless ecosystem that delivers identical access, performance, security, ease of management and uptime for wired and Wi-Fi clients irrespective of their mobility or computing device. (Refer to Cisco Meraki switches consulting services.)

Can Progent help our business relocate our IT infrastructure?
Progent offers Microsoft and Cisco-qualified network experts who can assist you with a seamless IT infrastructure relocation to a new facility, including data center selection and deployment, project management, defining a comprehensive security plan that includes physical site security, ISP and telecommunications carrier selection and coordination, and efficient software and hardware upgrades. Progent can also assist you to identify a remote data center to support your key applications, prepare your environment, and provide continuing remote data center IT services.

Can Progent help my business customize applications based on Microsoft Dynamics GP (Great Plains)?
The open architecture of Microsoft Dynamics GP makes it possible to develop customized Microsoft Dynamics GP programs that provide all of the core functionality of proven Great Plains applications but also handle the specialized needs of your company. With the utilization of the Modifier with Microsoft Visual Basic for Applications, software engineers can design with the most popular programming environment in the IT world to adapt Microsoft Dynamics GP data views, supplement or change business logic, produce custom forms and reports, or extend integration with Microsoft Office applications. Progent's expertise with Microsoft .NET programming, SQL Server 2016 integration and development, Microsoft SQL Server 2014 support, and development background with VBasic, XML, and other developer tools makes it possible to create custom line-of-business programs and eCommerce solutions that integrate transparently with Great Plains.

Can Progent help set up secure and fault-tolerant email?
Progent can give small businesses affordable access to a consultant with experience in MS Exchange Server 2016 upgrade support, Microsoft Exchange Server 2013 Database Availability Group configuration, Exchange 2010 consulting, Windows Server 2016 Credential Guard and Cloud Witness solutions, Windows Server 2012 R2 virtual networking consulting, Windows 2008 failover clustering support, and Data Protection Manager deployment in order to create a fault-tolerant email solution that accommodates onsite users, branch offices, telecommuters, and mobile workers. Progent's ProSight Email Guard is a spam filtering service platform that intercepts both spam and email-based viruses and features cloud-based disaster recovery via spooling. Progent's CISA and GIAC-certified network security professionals can assist your company to create infrastructure, security policies, and processes that maximize messaging protection.

Can Progent help us set up and maintain Cisco Unity Connection or Unity Express (CUE)?
Cisco Unity Connection, a seamless expansion of Cisco Unified Communications Manager (CUCM), is a converged voice messaging platform that facilitates teamwork by offering a variety of options for retrieving calls and messages within a framework that is simple to deploy and administer. Unity Connection lets you read and manage voicemail messages from your email inbox, browser, Cisco Jabber, a Cisco Unified IP endpoint, a smartphone, or an iPad or tablet. Cisco Unity Express (CUE), offered in certain Cisco ISR routers, provides affordable voicemail, unified messaging, interactive voice response, and greeting functions for small to mid-size businesses and enterprise branch offices with up to 500 voice mailboxes. Progent's Cisco-certified CCIE network consulting experts can provide Unity Connection and Unity Express (CUE) integration and technical support services to ensure that your CUE deployment gives you the highest possible competitive value.

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If your small business is in San Jose or anywhere in Silicon Valley and you are looking for technical help, information technology outsourcing, or advanced expertise from a certified Progent engineer, call 408-240-9400 or visit Contact Progent.

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