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Can Progent help us move our data center to a colocation facility?
There are hundreds of enterprise-class colocation centers in Northern California and major metropolitan areas across the United States, and Progent's colocation support team can improve your systemís redundancy and performance by helping you choose a colocation site that addresses the individual requirements of your company including geographic location, size, communications, affordability, and extra additional features and services. Progentís data center support services are intended for businesses with hardware located at co-location hosting sites and requiring on-demand on-site service at the co-location site plus online support from Microsoft and Cisco certified professionals. Progent provides a selection of colo center consulting services such as network topology analysis, Windows and Linux server integration and maintenance, tech support for server and telecommunications infrastructure, design and installation of fault tolerant configurations, defining and deploying layered security structures, firewall configuration and support, configuring load balancing environments, and creating fault tolerant server and storage cluster systems.

Can Progent help plan and integrate a virtual server solution?
Virtualization techniques enable IT organizations to operate several virtual machines on a single physical computer. Typical applications for virtual servers are hardware efficiency, low-cost platforms for applications that only run on outdated operating systems, and affordable segregation of application programming or pilot environments from production ones. Progent's virtualization technology consultants offer Windows Server 2012 R2 virtualization consulting, Windows Server Hyper-V Virtual Server consulting, VMware vSphere virtual server integration services, and Citrix XenServer virtual server support. Progent can install virtual servers to optimize speed, dependability and ease of administration while simultaneously cutting expenses; suggest and validate disaster recovery plans that minimize downtown in the event of a major failure; and provide continuing maintenance, repair, and consulting assistance as computer technology advances.

How can Progent help large enterprises?
Progent's certified consultants can help enterprises to plan, execute, and manage major rollouts of key Microsoft, Cisco, and Oracle platforms by providing services including Active Directory consulting, Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 consulting, SQL Server DBA services, Cisco infrastructure design and troubleshooting, Oracle database administration support, MySQL consulting, and project management assistance. Progent has assisted some of the world's largest enterprises to integrate mission-critical business network solutions based on Microsoft technology and can deliver transparent branch office support services to large companies with branch offices in the Bay Area or in major cities through the U.S.

What are the most popular consulting services available from Progent for large enterprises?
Progent's popular enterprise IT support services include:

My business application needs 24x7 support. Can Progent help?
Progent's affordable extended hours online technical support program offers companies 24x7 access to online technical support from Progent's Technical Response Center. Support services available beyond standard work hours include fixing problems with Windows server products, MS Windows desktop troubleshooting, help with MS Office programs, system backup and restore, and fundamental routing and switching support for Cisco networking products.

How can Progent help me integrate Microsoft System Center 2012 R2?
Progent's Microsoft System Center consulting experts have more than a decade of background deploying, supporting and fixing the core platforms included with Microsoft System Center and can help you to design, deploy, manage, and fix your System Center ecosystem to optimize the availability and performance of your critical IT resources across multiple Windows and Linux/Unix OS environments and local and Cloud-based fabric. Progent's consultants can help your organization to migrate to the latest edition of Microsoft System Center from an older one or from a third-party IT management platform to deliver the advantages of enterprise-class deployment, automation, security, plus infrastructure and critical application availability and performance monitoring.

Can Progent help me replace my old voice mail system with Exchange 2010?
Improvements in Exchange 2010 for digital telephony include voice-to-character conversion for quickly scanning your voice mail instead of playing back every message, digital attendants to answer callers and assist them to work through your voice mail menus, rules-based call answering processes to transfer or filter incoming calls depending on ID or contact information, and text alerts concerning missed voice calls or voice mail. Progent's Exchange 2010 experts can help you to analyze the business benefits and engineering challenges of swapping your current voice mail technology with a voice mail environment based on Exchange 2010, plan and install Exchange Server 2010 with integrated voice mail functionality, and deliver continuing remote technical help and management expertise to accelerate your payback for integrating Exchange 2010's digital voice technology.

What Microsoft financial reporting applications can Progent help customize?
Progent's Experts Team offers comprehensive consulting expertise in special application areas, allowing you to develop fast, economical and effective IT solutions that address the unique needs of your organization. Progent's software application developers can help your business to customize Microsoft's major eCommerce-capable applications such as:

  • Microsoft Dynamics AX ERP Software (formerly Microsoft Axapta)
  • Microsoft Dynamics GP Accounting Software (formerly Great Plains)
  • Microsoft Dynamics NAV Software (formerly Microsoft Navision)
  • Microsoft Dynamics SL Business Accounting Software (formerly Microsoft Solomon)
  • Microsoft Dynamics RMS (Retail Management System)

    How can Progent help my business integrate Windows Hyper-V server virtualization software?
    Progent's Microsoft-certified Windows Server 20008 R2 professionals and Windows Server 2012 R2 support experts can assist you to analyze the potential benefits of Hyper-V-powered server virtualization for your company, perform pilot installations to verify Hyper-V's compatibility with your line-of-business software, evaluate your network infrastructure for smooth operation with virtualization technology, help you in moving to Microsoft Windows Server 2008 or Windows Server 2012 R2 and setting up Hyper-V, train your IT staff to monitor and manage Hyper-V, offer expert consulting support for enhancing the protection of your virtual machines, establish and test disaster recovery procedures that maximize network availability, and provide ongoing consulting and technical support including low-cost remote repair and turn-key Help Desk outsourcing.

    How can Progent help us integrate our business software with Amazon Marketplace Web Service?
    Amazon Marketplace Web Service (Amazon MWS) is a collection of APIs that enables Amazon sellers to streamline their business processes by automating key sales functions including listings, orders, shipments, fulfillment, and reports. By tapping into Amazon's vast online ecosystem and automating their sales processes, merchants can expand their market, lower their cost of sales, accelerate reaction time to customers, and increase their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can collaborate with your development team and provide programming, workflow integration, project management support, and training so you can cut development time and costs and speed up your return on investment.

    How can Progent help us with SQL Server 2016?
    Microsoft SQL Server 2016 introduces significant enhancements in performance, capacity, security, high-availability, mobile computing support, plus built-in analytics and reporting. New features include PolyBase for processing relational and non-relational databases in one appliance for big data applications, Hadoop support, Dynamic Data Masking, Mobile Report Publisher, and seamless control over local and cloud-based operations and services. Progent's Microsoft certified SQL Server 2016 consultants offer remote and onsite support to help organizations of any size to plan, implement, manage or troubleshoot any edition of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with all core Microsoft technologies such as Windows Server and Hyper-V, Exchange, SharePoint Server, Dynamics GP, Skype for Business, and System Center Operations Manager.

    How can Progent help my business with a complex Active Directory deployment?
    Progent's Active Directory consulting services include certified help in designing, deploying and supporting complex Active Directory (AD) installations. Progent's Microsoft-certified technical staff have extensive background in troubleshooting complex Active Directory issues such as replication bugs, multi-domain partition implementations, corrupted AD objects, clean-up of legacy beta software configuration objects in live Active Directory environments, and fixing of failed installations of Active Directory and AD-dependent programs. In addition, Progent is skilled in applying advanced AD tools including DCDIAG and NETDIAG. Progent can also suggest configuration techniques that address key issues including AD naming standards, hierarchical structure, IT administration structure, use and structure of group policy objects, as well as protection and monitoring definitions. Progent can also anticipate the implications of server and service configurations on capability and speed.

    Can Progent help integrate a business intelligence (BI) reporting solution that consolidates all our vital data?
    Progentís BI reporting consultants can provide remote and onsite expertise to assist your organization with any aspect of business intelligence (BI) reporting ranging from debugging or enhancing applications to planning and implementing a comprehensive business intelligence solution. Progent's management reporting experts can help you to maintain your existing BI system, help you to migrate databases and applications from a discontinued reporting product to a current solution, and deliver as-needed online training to meet your specific requirements. Progentís business reporting and analytics professionals offer expertise in the leading business analytics reporting tools such as the SQL Server business intelligence suite (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel business analytics tools such as Power Pivot and Power View, and Report Builder.

    What are the advantages of Progent's model for remote support?
    Many network issues can be fixed immediately by Progent's team of remote service engineers. This eliminates lost network availability that can result from waiting for an on-site consultant to show up in person. In addition, many freelance engineers and network service firms require minimum service charges that may turn a ten-minute problem into a two-hour invoice. Progentís practice of charging per minute and charging exclusively for support actually performed allows Progentís remote service engineers to solve hundreds of small problems every day at the least feasible expense. In addition, the confidence of having reliable access to Progent's large group of technical consultants opens the door to a new realm of powerful IT technologies that many small organizations would otherwise shy away from because of the risk of having inadequate support resources.



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    If your small business is in San Jose or anywhere in Silicon Valley and you need technical help, information technology outsourcing, or high-level expertise from a certified Progent professional, call 408-240-9400 or visit Contact Progent.
















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