How does Progent handle problem escalation?
Progent uses a team approach to problem escalation, making it possible to solve even the most difficult technical problems that can crop up occasionally. By leveraging hundreds of man-years of experience from Progent's Microsoft and Cisco-certified consultants, Progent can quickly and cost-effectively resolve even the most vexing networking problems. Working with hundreds of customers and performing thousands of complicated implementation and integration jobs annually provides Progent a unique view on which approaches succeed and which do not.

How can Progent improve the effectiveness of my in-house IT staff?
Progent's certified consultants offer customized training on complicated, key technologies for which your company feels the need for in-house expertise. Progent's knowledge transfer services to your in-house IT organization makes smart business sense in subjects such as Active Directory, MS Exchange Server, Microsoft ISA Server or Cisco-based network infrastructure and VoIP technology.

How do Progent's consultants implement knowledge transfer to my in-house IT staff?
Progent's knowledge transfer services include individualized training created for individuals who desire to expand their understanding of mainstream office productivity tools and network infrastructure. Learn more about Progent's MS Word training, Excel training and consulting, Microsoft Project expertise, and Apple Mac help.

Progent also offers detailed documentation for all delivered services. These comprehensive service reports offer your internal IT staff a convenient and useful chronicle of important technical issues concerning your IT system and can provide insight on how to anticipate and fix problems to come.

What Types of organizations can Progent help?
Progent specializes in providing support outsourcing and consulting for small organizations plus branch office support for nationwide or international enterprises. Progent's typical small business clients have between 10 and 250 users at a site and cannot justify the time and cost required to maintain a large team of network consultants who can offer expert Microsoft support, Cisco consulting, as well as in-depth knowledge of other important computer network technologies. For large businesses, Progent can supplement internal IT staffs by providing world-class experience in deploying key Microsoft technologies. Progent's certified experts offer Active Directory help, Microsoft Exchange 2007 Server expertise, Exchange Server 2003 support, and CISSP Security Consulting. For national or international organizations with branch offices in Northern California, Northern California, Progent can act as a seamless local extension of corporate computer system management. Very small businesses find it affordable to use Progent's in-person or remote support services on an as-needed basis for tasks such as server deployment, email migration, computer upgrades, site relocation, hardware troubleshooting, or Help Desk Call Center support.

How does Progent support the Microsoft Solutions Framework (MSF) process model?
While managing IT projects for large companies, Progent uses a structured technique based on defined milestones in order to meet economic, scheduling, and technical goals while minimizing business disruption. Progent's methodology takes advantage of industry project management standards based on the best practices defined by the Microsoft Solutions Framework (MSF) and includes requirements definition, planning and architecture proposals, testing, design tuning, and expert implementation. All phases are documented to provide a detailed description of technical services delivered and to help in ongoing system maintenance.

Does Progent offer security consulting for UNIX environments?
If you have a mixed-platform network that supports UNIX/Linux and Windows servers and workstations, Progent is able to enhance system security by providing a CISM-certified consultant to help your whole organization in a broad array of security categories such as security management practices, security architecture and paradigms, access control systems and processes, and business continuity preparation.

How can Progent help large enterprises?
Progent's technical team members can help large enterprises plan, execute and support major rollouts of vital Microsoft technology such as Active Directory, Microsoft Exchange 2007 Server, Systems Management Server and SQL Server. Progent has worked with some of the world's largest companies successfully integrate mission-critical IT solutions based on Microsoft technology and can provide local consulting services to large companies with branch offices in the San Francisco Bay Area or in many cities in the United States.

How can Progent help my Linux developers?
If you are producing UNIX or Linux software on a network that includes Windows-based servers, desktops and applications, Progent provides IT support services that keep your network operating smoothly while allowing you to focus on your area of high-value expertise. By deploying automated system monitoring and offering remote and in-person technical help when you require it, Progent delivers Linux developer support that offers an affordable way to maintain an IT network that features top-level reliability, security and performance.

How can Progent make 24x7 support affordable for a small business?
Even if your IT budget is modest, Progent offers cost effective network support packages that will give your business computer system the availability, security and speed your company requires. Progent's 24x7 Network Support Services include the skill of some of the Bay Area's most experienced Microsoft-certified and Cisco-certified IT experts, the latest network management software, and budget friendly support programs to keep your mission-critical network applications and servers up and running.

Can Progent help me integrate my Mac workstations with Exchange-based email?
Progent's Apple and Microsoft certified consultants can help you set up Microsoft Entourage and Microsoft Exchange so your Apple Macintosh users can interact with fellow workers who use MS Outlook. With Microsoft Entourage 2004 for Mac, you can transmit and receive email, search your Exchange global address list (GAL), import addresses, sync up your calendar and invite people to meetings with your Microsoft Exchange account.

Does Progent support building-to-building wireless networking?
Progent can help you plan, select, pilot, integrate and manage secure building-to-building wireless bridges that integrate transparently into your IT network while providing a degree of security that equals or surpasses wireline connections. For an example of Progent's engineering services for building-to-building wireless bridging, read the Wireless Integration Case Study.

Does Progent offer advanced training for Microsoft Word?
Progent can provide companies in the San Francisco Bay Area and select cities throughout the U.S. a certified expert with knowledge of the latest functions of Word. A support specialist from Progent's Experts Team can provide one-on-one Word training to keep your company current with Word 2007 or Word 2003.

What is Progent's methodology for enterprise IT projects?
For enterprise IT projects, Progent's methodology utilizes industry project management standards based on the best practices described in the Microsoft Solutions Framework (MSF).

Highlights of Progent's MSF methodology for enterprise IT projects are: