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Can Progent help my business build hybrid cloud solutions with Windows Server 2016 Hyper-V?
Hyper-V 2016 utilizes key features initially designed for and proven on Microsoft Azure, one of the world's biggest public clouds. This dramatically enhances the suitability of Microsoft's Windows Server platform to run private cloud as well as hybrid cloud/on-premises deployment models by enhancing security, uptime, scale, manageability, reliability and recoverability. Progentís Microsoft-certified Windows Server 2016 Hyper-V experts can assist you to assess the benefits of Hyper-V 2016 for your organization, set up pilot environments to confirm the ability of Hyper-V 2016 to support your critical workloads, plan a cost-effective network topology for a cloud-centric or hybrid installation, create and execute a non-disruptive migration plan, train your IT management and technical support staff, and provide ongoing consulting and troubleshooting services to make sure that your Hyper-V 2016 solution gives you the highest possible business value.

How can Progent help us deploy and manage a collaboration solution based on Cisco Jabber?
Progent's Jabber consultants offer remote or on-premises expertise to assist organizations of all sizes to plan, implement, manage, upgrade or troubleshoot Cisco Jabber solutions and Cisco Unified CM infrastructure. Progent offers in-depth support for the technologies that go into creating a cohesive Jabber collaboration solution such as Cisco network appliances and management tools, Microsoft Office applications, Windows and Mac computers, Apple iOS and Google Android smartphones, SIP interfaces, WiFi systems, security and compliance, cloud computing, telepresence systems, PBX systems, business continuity, and other pieces of a cohesive collaboration solution.

How can Progent help my Linux developers?
If you are creating UNIX software on a network that includes Microsoft-based servers, desktops and software, Progent offers network outsourcing and services that keep your network fully operational while reliving you to focus on your area of highest value expertise. By using advanced server monitoring and providing remote and optional onsite help as needed, Progent provides Linux developer support that provides an affordable way to maintain an information technology network that features high availability, comprehensive security and performance.

Can Progent help us integrate and troubleshoot our Cisco VoIP phones and IP video phones?
Progent's Cisco VoIP phone and video IP phone consultants can help your business to configure, manage, and troubleshoot Cisco VoIP phones, desktop video IP phones and wireless IP phones. Progent can provide expertise for all models of Cisco's IP phones from discontinued VoIP products to the newest HD media phones. Progent's consultants can also help your organization to integrate your IP phones with Cisco Unified Communications Manager, formerly branded CallManager, or with Unified CM Express to build a modern IP-PBX ecosystem for unified messaging and collaboration. Progent can also assist you to configure Unified CM apps like Unified Communications Manager IM and Presence Service with Jabber support, Unity Connection for voicemail management, Mobile Connect for Single Number Reach, and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact solution. Progent's consultants can deliver support with any facet of Cisco IP Phone integration including designing dial plans, resolving QoS, integrating SIP PSTN trunks and CUBE internetworking, deploying ISR routers with CUBE internetworking support, and designing Cisco UCS server clustering and Cisco Survivable Remote Site Telephony systems for survivability.

Can Progent help us manage our passwords, IP addresses, SSL expirations and other network assets?
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and safeguard data about your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate as much as half of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and collaborating on all documents related to managing your network infrastructure such as recommended procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether youíre making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require when you need it. Find out about Progent's ProSight family of managed IT services for small businesses.

Where can I review testimonials from Progent's customers?
Progent has provided remote or on-premises network support assistance to businesses in every state in the U.S. Many of these customers have indicated their high regard for Progent via testimonials to the quality of Progent's service staff. Take a look at Progent's client testimonials to learn what people say concerning the high level of Progent's consulting services.

What pricing structure does Progent use for support services?
Progent's simple per-minute billing model has no complex contracts, retainers or hidden charges. Many other support companies have minimum charges or other additional charges that drive up service. For remote support from Progent during regular working hours, you pay only for the time spent resolving your problem. If it only requires ten minutes to resolve your issue, then you are only charged for ten minutes. For regularly scheduled on-site service work booked more than 24 hours in advance, you are billed exclusively for the time when Progent's expert is actually on premises solving your problems. Just Progent's competitive per-minute rate. For urgent same-day onsite service calls, you may be charged for our expertís travel time, but not a higher emergency rate. Since Progent maintains a large pool of engineers located throughout the entire San Francisco Bay Area service territory, an available consultant is typically near to assist. Progent can in addition offer on-premises service to the majority of zip codes in the U.S. within one business day of answering a service request. Progent's online support team has delivered help to small businesses in every state in the U.S (See Progent's nationwide testimonials.)

Can Progent help us to deploy System Center 2016 Virtual Machine Manager to manage our hybrid cloud network?
Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016) is part of Microsoft's System Center 2016 suite of network management products and is intended to provide a unified solution for configuring and administering virtualized datacenters across hybrid networks that can include on-premises and hosted datacenters and Microsoft Azure resources. Progent's Virtual Machine Manager 2016 consulting experts can assist organizations of any size with all facets of building, implementing, and managing a SCVMM 2016 ecosystem. Progent can assess your virtualization architecture, help you upgrade efficiently from legacy releases of Virtual Machine Manager, develop processes for creating and deploying VMs and VM hosts, implement high-availability compute and storage clusters, integrate your private cloud infrastructure with public clouds, set up virtual switches, develop and debug PowerShell scripts, and assist you to evaluate the strategic business benefits of the latest technologies like Storage Replica and Shielded VMs. Progent's virtualization professionals can provide advanced Hyper-V consulting and VMware ESXi support.

Can Progent help set up pilot systems to help our company test new technology?
Progent's Test and Training Lab located at the QTS Data Center in Sacramento, California can be used for testing line-of-business applications, creating efficient migration procedures, assessing and optimizing performance, designing or verifying business continuity strategies, mitigating compatibility problems, and establishing training systems for new technologies. For Progent customers who lack sufficient in-house resources to assemble proper pilot systems, the lab cuts capital costs and engineering risk while keeping critical IT initiatives on schedule.



More Questions and Answers

If your small business is in San Jose or anywhere in Silicon Valley and you require technical support, IT outsourcing, or top-level services from a Progent professional, call 408-240-9400 or visit Contact Progent.
















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