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What security support does Progent offer for Linux/UNIX environments?
If you operate a multi-OS IT environment with Linux/UNIX and Windows technology, Progent can offer security help by providing a CISSP-certified IT consultant to assist your entire business in a extensive range of security areas. CISSP Certification recognizes expertise with a worldwide standard for data security. ANSI (American National Standards Institute) has awarded the CISSP credential accreditation in the field of data security under ISO/IEC 17024. Progent can give you access to a CISSP-certified consultant to help your organization in a variety security fields including:
  • Security Administration Practices
  • Security Architecture and Paradigms
  • Access Control Solutions and Processes
  • Software Development Security
  • Operations Security
  • Physical Security
  • Cryptography
  • Telecom, Network and WAN Security
  • Disaster Recovery Planning
  • Law, Investigation, and Ethics

    Why should a small business outsource IT support?
    Whether it means architecting network infrastructure, setting up or outsourcing a Help Desk, rolling out a new email solution, or creating an on-line eCommerce application, outsourcing your IT technical services can control expenses and reduce uncertainties, allowing network service costs to expand in a more steady and controlled way than is possible by building up a large, comprehensive in-house IT staff.

    Can Progent help us keep our Cisco IOS software up to date?
    If you includes Cisco appliances, you could be using an old release of Cisco IOS, the control software used in almost every Cisco router as well as the latest Cisco switches. Cisco often publishes upgrades to IOS in order to fix problems, shore up security vulnerabilities, or add functionality. Unfortunately, updating IOS and other Cisco control software can be a challenge, depending on your Cisco appliance and your system environment. As an example, there may be limited local RAM that might cause a new OS version to operate improperly. Progent's Cisco CCIE consultants can provide a wide selection of support services related to updating Cisco IOS or other Cisco software platform like IOS EX or CallManager. Progent's consultants can run inventories of your router software, propose sensible updates, provision Cisco devices, transfer images, activate and test your update, optimize performance, troubleshoot problems, and teach your network support staff how to get the benefits of all important new capabilities.

    How can Progent help our business evaluate and install Windows Server 2012 R2?
    Progent's Microsoft-certified Windows Server 2012 R2 support experts can help you to assess the advantages of Microsoft Windows Server 2012 for your company, create test environments and rollout plans, tune your network for on-premises, multi-location, private or public Cloud-based, and partial-Cloud datacenters, educate your IT management, staff, develop an enterprise-wide security plan, streamline network administration, help with application development, and build and test a DR/BC plan. If your organization is thinking about moving from Microsoft Windows Server 2012 R2 to Windows Server 2016, Progent's Windows Server 2016 hybrid cloud integration consultants can assist you to assess the value of Windows Server 2016 for your environment and plan and carry out an efficient move to Windows Server 2016 and Windows Hyper-V 2016 using an on-premises, cloud, or hybrid architecture.

    Does Progent offer desktop support services?
    Progent offers a broad array of cost-effective support services to assist you business to install, configure, troubleshoot, and manage desktop PCs and notebooks based on Microsoft Windows, Apple OS X Lion, or various editions of Linux. Progent's desktop PC consulting services include Windows 10 planning and migration consulting, Microsoft Windows 8.1 integration expertise, Microsoft Windows 7 maintenance, Microsoft Office and Office 365 integration, and 64-bit processing upgrades.

    Can Progent help me with System Center 2012 R2 Virtual Machine Manager?
    Progent's System Center 2012 Virtual Machine Manager (SCVMM 2012) consultants can assist businesses of all sizes to follow leading practices to configure System Center 2012 Virtual Machine Manager hosts and host groups, fabric, storage, and library resources; plan, deploy, and manage private clouds, virtual machines, and VMM services in SCVMM 2012; and integrate SCVMM with System Center 2012 Operations Manager for enterprise-class monitoring and reporting. Progent can help your company to migrate from an older version of System Center Virtual Machine Manager or from a third-party management platform, and Progent can help you to optimize and troubleshoot your current SCVMM environment to make sure you realize maximum return on investment.

    Does Progent support Firewall and VPN technology from vendors other than Microsoft and Cisco?
    In addition to supporting a wide range of security technologies from Microsoft and Cisco, Progent offers small and mid-size businesses expert help for products from other major Firewall and VPN manufacturers including Checkpoint Software, WatchGuard, NetScreen, SonicWALL, and Symantec. Progent can help you design a comprehensive security strategy and choose appropriate products from multiple vendors to achieve your security goals while sticking within your budget limits.

    How can Progent help my company upgrade to Windows 8.1?
    Progent's Microsoft certified Windows 8.1 migration consultants can help you to evaluate Microsoft Windows 8.1 to verify application compatibility and to check its performance and stability operating in your environment. Progent's consultants can also help you to estimate the potential strategic benefits of adopting Microsoft Windows 8.1. If Microsoft Windows 8.1 makes sense for your business strategy, Progent can help your IT organization to design and implement a smooth upgrade to Windows 8.1 from a your current release of Microsoft Windows. Progent's consultants can also provide Windows 10 planning and migration assistance.

    Does Progent offer special IT outsourcing packages for mid-sized businesses?
    Progent can provide mid-sized organizations in the San Francisco Bay Area and in major cities throughout the U two basic outsourcing service packages built around Operations Manager:

  • Managed Network Monitoring Package
  • Comprehensive Network Monitoring Package

    To download a single-page printer-friendly spec sheet describing Progent's Network Monitoring Service Packages for mid-sized organizations, click:Network Monitoring Packages.

    Can Progent provide email content filtering and data leakage protection?
    Progent's data loss prevention (DLP) experts and data leakage protection consultants can assist businesses to configure Progent's Email Guard Security Gateway to use your content policies for monitoring the content of email messages and attachments and blocking users from sending confidential or unauthorized information or spam-like messages. Email Guard's email content filtering solutions can also help organizations avoid being blacklisted and stay compliant with industry privacy standards and regulatory mandates such as HIPAA and Sarbanes-Oxley.

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    If your small business is in San Jose or anywhere in Silicon Valley and you are in need of computer help, IT outsourcing, or advanced services from a Progent engineer, call 408-240-9400 or visit Contact Progent.

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