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Can Progent assist my business to migrate to 64-bit computing?
Progentís 64-bit migration support specialists can help your organization to enhance your servers and workstations affordably from 32 bits to 64 bits. Progent can assist your company to calculate the costs and benefits of moving to 64-bit processing, plan a cost-effective upgrade strategy that minimizes operational interruptions, and provide responsive online support to assist your organization to install 64-bit operating systems and application software on your current hardware. Progent's Microsoft Gold qualified computing consultants can assist your company to integrate the 64-bit versions of Microsoft products like Microsoft Windows Server 2008, Exchange Server, Windows 7, and Microsoft Office Excel.

Can Progent help integrate a business intelligence (BI) reporting solution that consolidates all our vital data?
Progentís business information reporting consultants offer online and onsite consulting to assist you with any facet of business intelligence reporting from troubleshooting or modernizing applications to planning and deploying a comprehensive BI environment. Progent's management reporting experts can assist you to maintain your current reporting environment, help you to migrate reports and databases from an outdated reporting product to a modern solution, and provide custom online training to meet your specific needs. Progentís management reporting consultants can provide expertise in the leading business intelligence reporting tools including the SQL Server business intelligence stack (SSIS, SSAS, and SSRS), Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel business analytics add-ins such as Power Pivot, Power Query and Power View, and Report Builder.

Does Progent have a defined methodology for best practices in solving IT problems?
Progentís team of Microsoft and Cisco-certified engineers have extensive information technology industry backgrounds, on the front lines of business network support, executing a multitude of IT projects for a diverse assortment of customers. Every Progent expert carries a set of personal methodologies from this broad industry background, and these are further improved by the company-wide leading practices training that Progent teaches its support staff. For larger projects, Progent experts employ the Microsoft Solutions Framework (MSF) model for service delivery which divides projects into well defined and manageable components that minimize the chances of a project getting out of control.

How do Progent's consultants implement knowledge transfer to my in-house IT staff?
Progent's knowledge transfer services include customized training designed for individuals who desire to expand their understanding of mainstream office productivity applications and network infrastructure. Find out more about Progent's Microsoft Office Word and Microsoft Office 365 Word training, Office Excel and MS Office 365 Excel classes and programming help, MS Project training, and classes on Apple Mac OS X application software. Progent also offers live remote webinar education classes. Virtual online classes provide a flexible and affordable way for training your IT staff to use a wide selection of key applications.

Progent also provides itemized documentation for all delivered services. These comprehensive service reports provide your internal IT staff a concise and helpful history of important technical issues concerning your IT system and can provide insight on how to anticipate and solve problems in the future.

Does Progent offer consulting services for Microsoft Office and Office 365?
Progent's Microsoft Office and Office 365 experts can help companies to incorporate Office desktop and Office 365 apps including Excel, Word, PowerPoint, Outlook, Microsoft Access, Visio and Publisher into a seamless solution that offers quick return on investment and enables improved business outcomes. Progent can assist you to integrate Office or Office 365 apps with each other and with additional core Microsoft technologies such as SharePoint, Exchange Server and SQL Server. Progent can also help you fix compatibility problems with different versions of Microsoft Office desktop and can provide live online Microsoft Office and Office 365 training to individual users or teams.

Can Progent help us migrate to System Center 2016 Configuration Manager?
Configuration Manager 2016 automates software provisioning and updating, streamlines security and compliance settings management, keeps track of network assets, protects against corporate data leakage, provides health monitoring, allows secure end-user self service, and delivers a single control mechanism for managing mixed-operating system ecosystems running on-premises, cloud, or hybrid deployment architectures. Progent's Microsoft Gold-certified Configuration Manager 2016 consultants and Azure cloud integration experts can assist you with any aspect of planning, installing, operating and troubleshooting a SCCM 2016 deployment for local, cloud-based, or hybrid environments.

Where can I review testimonials from Progent's customers?
Progent has delivered remote or onsite network consulting assistance to businesses in every state in the country. Many of these customers have expressed their appreciation to Progent in the form of testimonials to the excellence of Progent's service personnel. Check out Progent's customer testimonials to learn what people have said about the quality of Progent's IT services.

Can Progent help us integrate and troubleshoot our Cisco VoIP phones and IP video phones?
Progent's Cisco VoIP phone and video IP phone consultants can assist you to integrate, manage, and troubleshoot Cisco VoIP phones, desktop video IP phones and wireless IP phones. Progent can provide support for all versions of Cisco's IP phones from legacy VoIP products to the latest HD media phones. Progent's IP telephony experts can also assist your organization to integrate your IP phones with Cisco Unified Communications Manager, previously known as CallManager, or with Cisco Unified CM Express (CME) to create a state-of-the-art IP-PBX environment for unified messaging and company-wide collaboration. Progent can also help you to install Cisco Unified CM apps that include Cisco Unified CM IM and Presence Service with Jabber support, Unity Express for voicemail management, Mobile Connect for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for creating an advanced customer contact solution. Progent can deliver expertise with all aspects of Cisco VoIP Phone integration including reviewing dial plans, solving IP phone registration issues, setting up SIP PSTN trunks and CUBE session border controllers, installing ISR G2 routers with CUBE VoIP networking support, and creating UCS server failover and Cisco SRST solutions for high availability.

What Microsoft financial reporting applications can Progent help customize?
Progent's Experts Team provides in-depth consulting know-how in crucial application areas, allowing you to tailor responsive, low-cost and highly functional IT solutions that fit the unique needs of your organization. Progent's line-of-business software developers can help your business to customize Microsoft's popular eCommerce-capable products such as:

  • Microsoft Dynamics AX ERP Software (formerly Axapta)
  • Microsoft Dynamics GP Business Accounting Software (formerly Microsoft Great Plains)
  • Microsoft Dynamics NAV Business Management Software (formerly Microsoft Navision)
  • Microsoft Dynamics SL Accounting Software (formerly Solomon)
  • Microsoft Dynamics RMS

    How does Progent handle problem escalation?
    Progent follows a collaborative approach to problem escalation, making it efficient to fix even the most challenging technical problems that can crop up occasionally. By leveraging hundreds of man-years of background from Progent's Microsoft and Cisco-qualified consultants, Progent can rapidly and economically solve networking problems that would baffle most IT support companies. Working with thousands of clients on implementation and troubleshooting tasks every year gives Progent a well-grounded perspective concerning what approaches work and which ones do not in resolving IT issues.

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    If your small business is in San Jose or anywhere in Silicon Valley and you are looking for computer assistance, information technology outsourcing, or high-level services from a Progent professional, call 408-240-9400 or visit Contact Progent.

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