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How can Progent help our business evaluate and install Windows Server 2012 R2?
Progent's Microsoft-certified Windows Server 2012 consulting experts can assist you to evaluate the benefits of Microsoft Windows Server 2012 R2 for your organization, develop pilot environments and rollout strategies, optimize your network infrastructure for local, multi-location, private or public cloud-based, and hybrid environments, train your IT support, staff, create a corporate-wide security strategy, streamline network management, assist with creating applications, and generate and validate a DR/BC plan. If you are considering upgrading from Windows Server 2012 R2 to Microsoft Windows Server 2016, Progent's Windows Server 2016 hybrid solutions consultants can help you to evaluate the benefits of Windows Server 2016 for your business and plan and implement an efficient move to Windows Server 2016 and Windows Hyper-V 2016 using a local, cloud, or hybrid deployment model.

How can Progent help us migrate to Skype for Business Server?
Progent's Microsoft-certified Skype for Business experts offer remote and onsite expertise for companies of any size to assess the costs/benefits of migrating to Skype for Business from any version of Microsoft Lync Server or Office Communications Server. Progent can help you to plan an on-premises, cloud-based or hybrid topology; interface Skype for Business with SQL Server,Exchange Server, SharePoint and Office; configure HA solutions; connect Skype for Business with your PBX system and PSTN gateway; and interface with other collaboration platforms like Cisco UC. Progent's certified network security consultants can assist you create and verify a security strategy for your Skype for Business solution that is compliant with government and industry requirements.

Does Progent offer an affordable security solution that can protect all my physical and virtual endpoints?
Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical servers and virtual machines, workstations, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers firewall protection, intrusion alerts, endpoint control, and web filtering through leading-edge technologies packaged within one agent managed from a single console. Progent's security and virtualization consultants can help your business to plan and configure a ProSight ESP deployment that meets your company's specific needs and that allows you achieve and demonstrate compliance with government and industry information protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require immediate attention. Progent can also help your company to install and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange filtering.

Which ERP and MRP programs are supported by Progent?
Progent offers ERP and MRP support for a range of solutions that include:

  • Microsoft Dynamics AX ERP Software (formerly Axapta)
  • Microsoft Dynamics GP Accounting Software (formerly Microsoft Great Plains)
  • Microsoft Dynamics NAV Business Management Software (formerly Navision)
  • Microsoft Dynamics SL Accounting Software (formerly Microsoft Solomon)
  • Microsoft Dynamics RMS (Retail Management System)
  • Macola ES by Exact Software
  • MAS 90 ERP by Best Software
  • QuickBooks Pro by Intuit
  • Infor CloudSuite Industrial (SyteLine) ERP (formerly SyteLine)

    What pricing structure does Progent use for support services?
    Progent's simplified by-the-minute billing policy has no complex contracts, retainers or hidden charges. Many other companies have minimum billable time or other extra charges that drive up support costs. For remote support from Progent during normal business hours, you only pay for the actual time spent resolving your issue. If it only takes ten minutes to fix your problem, then you only pay for ten minutes. For regularly scheduled onsite service work booked more than twenty-four hours in advance, you are billed exclusively for the time when a Progent consultant is actually on premises working on your issues. Just Progent's value priced by-the-minute rate. For emergency same-day on-site service calls, you may be billed for our engineer’s travel time, but never a higher emergency rate. Because Progent maintains a large pool of engineers located within the entire San Francisco Bay Area service territory, an available expert is typically near to help. Progent can in addition provide on-premises support to the majority of zip codes in the United States within 24 hours of receiving a support request. Progent's online technical support group has provided assistance to small businesses in every state (Refer to Progent's nationwide testimonials.)

    Does Progent support Microsoft and Cisco technology exclusively?
    Progent's focus is Microsoft software and Cisco network technology, but Progent has extensive experience in the architecture, installation, and integration of heterogeneous networks that combine products from multiple popular vendors. Support services offered by Progent include Apple macOS and OS X and iPad consulting, Linux support, Sun Solaris expertise, iPhone integration, Google Android smartphone and tablet integration, BlackBerry management and integration, Citrix consulting, plus technical services for Computer Associates, HP/Compaq, Dell Computers, IBM, Symantec, Trend Micro, VERITAS, and WatchGuard.

    Can Progent help us with desktop and mobile device configuration management?
    Progent can provide System Center Configuration Manager (SCCM 2012) planning and deployment, System Center 2016 Configuration Manager (SCCM 2016) hybrid cloud integration, and Microsoft Intune integration help to centralize and simplify the management of your PCs and Cloud-connected mobile devices. Progent can assist you to upgrade efficiently to Configuration Manager 2012 from a legacy device and application management solution or help you to enhance your existing SCCM 2012 ecosystem to accommodate your changing business requirements.

    How can Progent's consultants help with Microsoft SQL Server?
    Progent's certified SQL Server experts, database application developers, database administrators, project management consultants, Cisco-certified network infrastructure engineers, disaster recovery/business continuity planning specialists, and certified network security consultants can assist your business to maintain and enhance your SQL Server environment, develop or troubleshoot database business applications, evaluate the potential business benefits of upgrading Microsoft SQL Server 2016 or migrating to Microsoft SQL Server 2014 from an earlier release of SQL Server or from a different database platform, set up pilot systems at your site or at Progent's lab, plan and execute an efficient migration to SQL Server, and define an efficient and safe network infrastructure that helps you maximize the strategic benefit of SQL Server.

    Does Progent have a defined methodology for best practices in solving IT problems?
    Progent’s team of Microsoft and Cisco-qualified engineers have extensive information technology industry backgrounds, in the trenches of business network support, executing a wide variety of IT projects for a broad selection of customers. Every Progent expert brings a proven set of personal methodologies from this extensive industry experience, and these are further refined by the corporate-wide best practices education that Progent instills in its engineering staff. For larger projects, Progent consulting staff use the Microsoft Solutions Framework model for task management which breaks projects down into well defined and manageable components that minimize the chances of a project spinning out of control.

    Who founded Progent?
    Progent's founder and head of engineering, Les Kent, was the architect for a Windows network application that earned Microsoft's “Best Application of the Year Award.” Mr. Kent is a 35-year network support veteran and has been responsible for the design and implementation of hundreds of innovative information technology solutions based on Microsoft technologies. Mr. Kent started Progent in order to meet the needs of small businesses who can't justify the cost of maintaining a large IT group but who still need information systems with enterprise-class dependability, security, and responsiveness.

    Can Progent help us integrate Office 365 applications and cloud hosting services?
    Office 365 is Microsoft's growing family of productivity programs and cloud services available on a subscription basis. Office 365 applications and cloud services are available in a variety of product bundles targeted at markets ranging from individuals and home offices to enterprises. Progent can provide fast and affordable remote access to consultants with expertise in Microsoft, Mac, iOS, and Android technology. Progent can help your business to understand the wealth of subscription plans offered with Office 365 and integrate your network with Office 365 in a way that delivers top business value. Progent's Office 365 integration consultants offer expertise with cross-platform networks that include Windows, macOS or OS X, and Linux software. Progent can also assist you to build and maintain hybrid ecosystems that seamlessly integrate on-premises and cloud-based products and services.

    Can Progent help us use Cisco CUBE technology to set up SIP PSTN trunks?
    Progent's Cisco CCIE-certified SIP trunk experts and CUBE integration consultants can help organizations of any size to design, deploy, manage, debug and enhance Cisco's SIP infrastructure solutions and Cisco's CUBE-based IP PSTN trunks. Progent offers cost-effective online or onsite expertise to help you to migrate efficiently to a productive communications environment that delivers accelerated return on investment. Progent's certified Microsoft unified communications experts can help you to establish interfaces between Cisco's CUBE SBC and Microsoft's rich media applications such as Skype for Business Server and Lync Server for connectivity to a SIP-based IP PSTN trunk.

    What is Progent's response time for providing online technical support?
    Progent's Technical Response Center (TRC) is dedicated to delivering the highest level of remote IT support offered anywhere for urgent and standard issues. For emergency issues that impact many workers, key individuals, or a line-of-business program, the Technical Response Center can respond in one hour or less. For non-critical problems, the TRC is committed to respond in two hours or less. Regardless of criticality, your trouble ticket will be created quickly and accurately, You will receive an acknowledgement from the trouble ticket system, and the TRC will get in touch with you on each corrected problem to verify you are satisfied with the resolution and ready to close out the ticket. Find out more about Progent's TRC Customer Commitment.

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    If your small business is in San Jose or anywhere in Silicon Valley and you need computer help, IT outsourcing, or high-level expertise from a Progent consultant, call 408-240-9400 or visit Contact Progent.

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