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How can Progent help me integrate Microsoft System Center 2012 R2?
Progent's Microsoft System Center 2012 consulting experts have over 10 years of background deploying, maintaining and troubleshooting the key platforms that make up Microsoft System Center and can help your organization to plan, install, manage, and fix your System Center 2012 R2 ecosystem to maximize the availability and responsiveness of your critical IT resources across multiple Windows and Linux/Unix OS environments and on-premises and Cloud-connected datacenters. Progent can assist your organization to upgrade to the latest edition of Microsoft System Center from a previous release or from a third-party datacenter management platform to provide the advantages of enterprise-class deployment, automation, security, plus infrastructure and critical application availability and performance monitoring.

Can Progent help design a fault-tolerant load balancing solution?
Progent's server load balancing consulting services cover a wide array of load balancing technologies such as server balancing, application balancing, and network infrastructure routing. Progent's engineers can assist you to improve network availability and throughput by deploying load balancing capabilities incorporated into products like Windows Server 2003 Load Balancing Manager, Windows Server 2008 Network Load Balancing Manager, the Network Load Balancing feature of Microsoft Windows Server 2012, Cisco Content Services Switches and Cisco IOS-based Routers, Citrix Metaframe, and F5 BIG-IP Global Traffic Manager.

Does Progent support all major data backup/recovery products and services?
Progent's backup engineers offer support for a wide array of products and technologies that provide solutions for protecting Microsoft Windows, Apple Mac, and Linux servers and workstations plus laptops and handhelds. Progent can provide expertise for leading data protection products such as Acronis, Backup Exec, BackupAssist, CrashPlan PRO, Double-Take Software, Mozy, Retrospect for Macintosh, Time Machine, VMware Data Recovery (VDR), and FLARs. Progent can help your company to design, enhance, or maintain backup systems for a range of architectures including local, remote, cloud-based, or hybrid.

How can Progent help us take full advantage of Microsoft Project Server?
Progent's certified Microsoft Project Server consultants offer comprehensive online and on-premises support for Microsoft Project Server as well as for all Microsoft products that integrate in conjunction with Microsoft Project Server. Consulting services offered by Progent include Project Professional and Project Web App integration, SharePoint Server 2013 design and deployment, SQL Server 2016 integration and development, SQL Server 2014 integration, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 integration, Office Excel and Office 365 Excel development, plus Office and Office 365 PowerPoint and Visio online training. Progent offers access to Cisco-certified CCIE consultants to help you to enhance your infrastructure to accommodate local, branch, home-based, and mobile workers so that they can utilize Microsoft Project Server 2010 to work together safely and efficiently. Progent's certified security experts can help your IT team to define and enforce security policies that safeguard important business information without interfering with efficient information exchange.

Can Progent Help with Oracle Database Administration and Application Development?
Progent offers fast and affordable remote access to an authorized Oracle DBA consultant or an Oracle application programmer. Progent offers comprehensive DBA services for all versions of Oracle including 10g and 11g and can also help plan, create, update, or fix Oracle database applications based on SQL and PL/SQL. Progent also provides support for Data Guard replication technologies and Oracle Recovery Manager.

Does Progent offer network monitoring support?
Progent provides a variety of Network Support Bundles built around the proactive problem solving capabilities of Microsoft System Center Operations Manager, a cutting-edge network management software platform that tracks the availability, speed and security of your information network and detects problems before they can disrupt your network. To give you additional insight about the performance and robustness of your system environment, Progent can help you deploy and manage popular network monitoring tools powered by the Linux OS.

How can Progent help my business with a complex Active Directory deployment?
Progent's Active Directory support services include certified help in planning, deploying and troubleshooting complex Active Directory (AD) installations. Progent's Microsoft-certified staff have extensive background in troubleshooting difficult Active Directory challenges such as replication bugs, multi-domain partition implementations, corrupted Active Directory objects, clean-up of residual early-release software configuration objects in production Active Directory environments, and repair of unsuccessful installations of AD and AD-integrated applications. Additionally, Progent is experienced in using “expert-only” Active Directory tools including ADSIEDIT and NETDIAG. Progent can also suggest configuration strategies that address important areas including AD naming conventions, hierarchical model, IT administration structure, utilization and structure of group policy objects, plus protection and auditing definitions. Progent can also analyze the impacts of server and service implementations on functionality and speed.

What services are offered by Progent for migrating to Exchange 2016?
Progent's certified MS Exchange 2016 consultants can help your business in all facets of your migration to Microsoft Exchange 2016 including planning high availability system topology for a local, Microsoft cloud connected or hybrid deployment; licensing requirements for Exchange 2016 and Windows Server 2012 R2+; migrating mailboxes; Windows Hyper-V strategy; specifying mass storage requirements for your virtual machines (VMs), databases and log files; configuring HLB for fault-tolerant CAS services; planning, building and testing Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; preparing your firewall; creating SSL certs; performing client integration with Office desktop or Office 365; and setting up Outlook on the web (formerly Outlook Web App).

Does Progent offer support for Exchange Server 2016 Database Availability Groups (DAGs)?
MS Exchange 2016 enhances the speed and simplifies the implementation of DAGs, which provide an automatic failover cluster for maximum uptime. Database Availability Groups in Microsoft Exchange 2016 Server reduce failover delay by as much as 33% relative to Exchange 2013. Additional improvements include configuration defaults that adhere to leading practices for data protection. Progent's Microsoft certified Exchange consultants offer Database Availability Group support services to help your business to plan, deploy and manage a Database Availability Group solution the offers world-class protection for your Exchange mailboxes.

Can Progent help us select an Internet connectivity solutiuon that makes sense for our business?
Progent offers access to the cost-effective support of remote Internet connectivity experts to assist your organization to assess or update your Internet services so your Internet connectivity solution matches your business requirements. Services available from Progent's engineers include assessment of your current bandwidth use, vendor and plan comparison and ordering, network provisioning, and overseeing a smooth switchover to a new carrier and/or service plan. Provisioning can include optimizing current routers and configuring additional ones, setting up firewalls, and upgrading dependable BGP architectures. Progent's ISP, telecommunication carrier and data center vendor experience includes AT&T, Cable & Wireless, Cogent Communications, Covad, EarthLink, Global Crossing, Level 3 Communications, Qwest Communications, Savvis, Sprint, TW Telecom, Verio, and XO Communications.

Why should a small business outsource IT support?
Whether it involves architecting IT system infrastructure, setting up or outsourcing a Help Desk, deploying a new messaging solution, or building an web-based business application, outsourcing your system support services can control costs and minimize uncertainties, enabling network support expenses to grow in a more steady and gradual fashion than is possible by establishing a big, comprehensive in-house IT organization.



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If your small business is in San Jose or anywhere in Silicon Valley and you need computer assistance, information technology outsourcing, or high-level services from a Microsoft or Cisco certified professional, call 408-240-9400 or visit Contact Progent.
















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