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How do Progent's consultants implement knowledge transfer to my in-house IT staff?
Progent's knowledge transfer services include customized training created for clients who want to increase their understanding of mainstream office productivity software and network infrastructure. Find out more about Progent's MS Office Word training, Microsoft Excel classes and programming help, MS Project training, and Apple Mac consulting. In addition, Progent offers interactive remote webinar training seminars. Virtual interactive webinars provide a flexible and low-cost way for teaching your IT team to operate a broad range of key applications.
Progent also offers detailed documentation for all services performed. These comprehensive service reports provide your internal IT staff a concise and useful chronicle of key technical issues concerning your network and can shed light on how to prepare for and resolve problems in the future.
Does Progent offer advanced training for Microsoft Word?
Progent offers businesses in Northern California and select cities across the U.S. a
certified expert familiar with the latest features of Microsoft Word 2007 or Word 2003. A consultant from Progent's Experts Team can provide
customized Microsoft Word training to keep your business current with Microsoft Word.
As an alternative to onsite training, Progent also offers interactive remote webinar training classes for Microsoft Office Word. Virtual online classes are a versatile, economical, and efficient way for teaching your workers the many productivity features incorporated into Microsoft Word.
Does Progent have a defined methodology for best practices in solving IT problems?
Progent’s team of Microsoft and Cisco-certified IT experts have in-depth real-world industry experience, on the front lines of IT support, executing a wide variety of networking tasks for a broad selection of customers. Every Progent consultant carries a proven set of personal methodologies from this extensive industry experience, and these are further refined by the corporate-wide best practices training that Progent teaches its support staff. For larger projects, Progent consultants use the Microsoft Solutions Framework structure for service delivery which divides projects into discrete and manageable sections that decrease the possibility of a project getting out of control.
What are the advantages of Progent's model for remote support?
Many IT problems can be resolved quickly by Progent's group of remote support experts. This minimizes lost network availability that can be caused by waiting for a local engineer to appear at your office. Furthermore, many independent consultants and network service groups demand minimum service charges that may convert a 10-minute problem into a two-hour expense. Progent’s model of charging per minute and charging exclusively for support actually performed allows Progent’s remote service experts to resolve hundreds of minor problems daily at the lowest possible expense. Further, the security of having reliable access to Progent's large team of IT consultants opens the gates to a new realm of sophisticated IT technologies that typical small organizations would otherwise shy away from for fear of having inadequate support resources.
Who founded Progent?
Progent's founder and chief technologist, Les Kent, was the architect for a multi-media networking solution that won Microsoft's “Best Application of the Year Award.” Mr. Kent is a 25-year network support veteran and has been responsible for the creation and implementation of hundreds of innovative business solutions based on Microsoft and Cisco technologies. Mr. Kent started Progent in order to address the needs of small organizations who can't justify the expense of maintaining a large IT organization but who still require information systems with enterprise-class dependability, security, and performance.
How can Progent help large enterprises?
Progent's Microsoft Gold certified consultants can assist enterprises to design, execute, and support major rollouts of key Microsoft technology by providing services including Active Directory expertise, Microsoft Exchange 2007 Server design services, Configuration Manager and Systems Management Server consulting, and SQL Server expertise. Progent has helped some of the world's largest companies to integrate mission-critical business network solutions powered by Microsoft technology and can provide transparent branch office support services to large companies with local offices in Northern California or in major cities through the U.S.
Can Progent help maintain and improve my development environment for Linux applications?
Progent's Linux developer network support services give your Linux developers access to skilled IT professionals to build and manage your IT network without the expense and hassle of maintaining a large internal administrative and support organization. Progent's IT outsourcing allows Linux developers to focus their strategic skill on core business tasks while still enjoying the rewards of high-quality network service. Progent has written a Small Business IT Outsourcing White Paper that summarizes how outsourcing can save you money and enhance productivity.
Does Progent offer help with specific Apple Mac applications?
Progent's Apple Macintosh consultants can nurture the creative aspect of Mac networks by providing consulting services and teaching in graphics, sound, and multi-media. Progent's trainers can provide education in a range of Macintosh applications including Photoshop, Illustrator, InDesign, QuarkXPress, Apple Final Cut Pro, Adobe After Effects, Apple Motion, Apple Logic, MOTU Digital Performer, and Digidesign Pro Tools. Progent can also assist you with complex tasks such as scanning or digitizing audio or video or integrating an commercial grade post-production studio.
What can Progent do to help with disaster recovery?
Progent's continuation of business consulting experts can help you make continuation of business strategies, architect a fault-tolerant IT foundation, and run realistic preparedness exercises. Progent's certified Microsoft Data Protection Manager consultants can assist your company to deploy a DPM-based backup and restore system, thoroughly validate your DPM system, educate your IT staff or local service providers how to maintain Microsoft DPM, or provide complete information technology outsourcing including remote housing of DPM machines in Progent's secure data center facility.
What are the advantages of being a Microsoft-Certified Partner?
Because Progent is a Microsoft Gold Partner, each Progent MCSE support specialist and IT consultant has access to the technical and educational tools necessary to offer the best computer help available. Progent delivers world-class expertise in the architecture, deployment and maintenance of Microsoft-based business solutions. Progent's Microsoft-certified experts offer Active Directory expertise, Microsoft Exchange 2007 Server expertise, Exchange Server help, and Microsoft .NET Server consulting, plus Windows XP, Vista and Windows 7 desktop support, Microsoft Office development and training, and Microsoft Dynamics GP application programming.
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If your small business is in San Jose or anywhere in Silicon Valley
and you require technical assistance, IT outsourcing, or advanced services from a certified Progent professional:
Call 408-240-9400 or send email to information@progent.com
