• Managed Network Monitoring Package
• Comprehensive Network Monitoring Package

To download a single-page printer-friendly datasheet describing Progent's two outsourcing service offerings for medium size businesses, click:
Network Monitoring Service Packages 69 Kb PDF file).

How can Progent help my business get the most benefit out of Microsoft Operations Manager (MOM) software?
Configuring Microsoft Operations Manager can be difficult. With over five years of background with the NetIQ product upon which MOM is built, Progent's IT consulting experts can help you choose the right MOM components, configure and integrate MOM, and create custom rules, scripts, reports and alerts for your network environment. Progent can also write a description of MOM's network monitoring policies.

You can outsource MOM problem reaction to Progent's Microsoft-certified technical team members. With years of IT support experience, these service professionals can also respond efficiently to the monitoring data generated by MOM to keep vital servers operating continually. By inspecting trend reports and reacting efficiently to alerts, Progent can resolve incipient problems before they cause network failure or fix serious problems the moment they manifest themselves. Usually, Progent can fix problems remotely, saving time and money. For severe problems requiring hands-on service, Progent can immediately dispatch a field support specialist to the site of any small business in the Bay Area.

Does Progent offer consulting help for server clustering with Windows 2003 Server?
Progent provides Windows 2003 Server clustered server support to enable your company implement clustered server configurations that offer 100% uptime, even for routine maintenance operations. This high-availability is possible because any server in a cluster can be taken down for maintenance work without impacting workers. Clustering also frees support personnel to perform critical security updates during normal business hours without affecting user productivity.

What Types of organizations can Progent help?
Progent specializes in providing support outsourcing and support services for small organizations plus branch office support for nationwide or global enterprises. Progent's typical small business clients have between 10 and 250 users at a site and cannot justify the time and cost required to maintain a large organization of system engineers who can offer expert Microsoft support, Cisco consulting, as well as in-depth knowledge of other important networking technologies. For large businesses, Progent can supplement internal IT staffs by providing world-class experience in deploying key Microsoft technologies. Progent's certified experts offer Active Directory help, Exchange Server 2007 expertise, Exchange Server 2003 support, and CISSP Security Consulting. For national or global organizations with branch offices in Northern California, the San Francisco Bay Area, Progent can represent a seamless local extension of corporate computer system management. Very small businesses find it affordable to use Progent's on-site or remote support services on an as-needed basis for tasks such as server deployment, email migration, system upgrades, site relocation, hardware troubleshooting, or Help Desk Call Center support.

How can Progent help my business with a complex Active Directory deployment?
Progent's Active Directory support services include certified expertise in architecting, configuring and supporting complex Active Directory (AD) installations. Progent's Microsoft-certified staff have extensive experience troubleshooting difficult Active Directory challenges such as replication bugs, multi-domain partition configurations, corrupted AD objects, clean-up of legacy beta software configuration objects in live AD environment, and repair of failed installations of AD and AD-integrated applications. Progent is also skilled in using “expert only” AD utilities such as ADSIEDIT, NTDSUTIL, DCDIAG and NETDIAG.

What are the advantages of building-to-building wireless bridging?
License-free wireless bridges offer a quick and cost effective way to implement secure, high-speed data connections between buildings. This can eliminate the cost of an extra leased line, provide an emergency redundant communication link, or act as an inexpensive data backhaul. By lowering installation expense and eliminating recurring payments associated with standard T1, E1 or DS-3 lines, wireless bridges can often pay for themselves within a few months.

What are the advantages of Progent's managed services for filtering spam, email-borne viruses and Directory Harvest Attacks?
Progent's E-Mail Guard utilizes the Managed Service Provider (MSP) approach to filtering spam and viruses because solution enables network security to begin at the source of spam and virus attacks — the Internet. Spam solutions installed at the network gateway or at the workgroup server expose networks and servers to destructive attacks and distracting junk email. Postini’s rendition of managed service is also uniquely able to redirect Directory Harvest Attacks (DHAs), which can only be done in the SMTP interface at the Internet gateway.

What services are available from Progent for UNIX-Windows integration?
For multi-platform environments that feature UNIX and Windows servers and workstations, Progent's UNIX-Windows integration, support and troubleshooting services include: