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What services are available from Progent to support Windows Server 2003?
Progent can help your company with managing, maintaining and troubleshooting information technology solutions built around Windows 2003 Server, and can support your transition to Windows Server 2012 R2 from older editions of Microsoft Windows Servers or from mix-platform environments. Progent's migration support services cover design, installation, configuration, piloting, education, and online technical support. If you are considering building a hybrid network model that combines local systems with public cloud services like those available on Microsoft Azure, Progent can provide Windows Server 2016 hybrid solutions.

How do Progent's consultants implement knowledge transfer to my in-house IT staff?
Progent's knowledge transfer services include one-on-one training designed for individuals who want to increase their knowledge of critical office productivity applications and network hardware. Learn more about Progent's Office Word and Office 365 Word custom training, Office Excel and MS Office 365 Excel training and consulting, Microsoft Project expertise, and seminars on Apple Mac application software. Progent also offers interactive online webinar education seminars. Virtual online webinars offer a flexible and low-cost way for teaching your IT team to use a broad range of key software products.

Progent also offers itemized documentation for all services performed. These comprehensive service reports provide your internal IT staff a concise and helpful chronicle of important technical issues concerning your IT system and can provide insight on how to anticipate and resolve problems in the future.

Does Progent have a defined methodology for best practices in solving IT problems?
Progentís team of Microsoft and Cisco-qualified IT experts have in-depth IT industry backgrounds, in the trenches of IT support, performing a wide variety of technical projects for a broad assortment of customers. Each Progent consultant carries a proven set of personal best practices from this broad industry background, and these are further improved by the corporate-wide leading practices education that Progent teaches its consulting group. For larger engagements, Progent consulting staff employ the Microsoft Solutions Framework (MSF) model for task management which divides projects into discrete and manageable components that reduce the risk of a project spinning out of control.

How can Progent help our business evaluate and install Windows Server 2012 R2?
Progent's Microsoft-certified Windows Server 2012 R2 consulting experts can assist you to assess the benefits of Microsoft Windows Server 2012 for your company, create test systems and migration plans, tune your infrastructure for on-premises, multi-location, Cloud-based, and partial-Cloud datacenters, train your IT management, team, develop a corporate-wide security plan, streamline network management, assist with creating applications, and generate and test a DR/BC plan. If you are thinking about moving from Microsoft Windows Server 2012 R2 to Microsoft Windows Server 2016, Progent's Windows Server 2016 hybrid cloud solutions experts can help you to evaluate the benefits of Windows Server 2016 for your environment and design and implement a smooth move to Windows Server 2016 and Hyper-V 2016 based on a local, cloud, or hybrid architecture.

Does Progent support Cisco's legacy firewalls as well as next-generation ASA firewalls with Firepower Services?
The latest generation of Cisco ASA 5500-X Series of firewalls with Firepower Services offer significantly more bang for the buck than Cisco's previous firewalls and have superseded the ASA 5500 and PIX 500 firewalls for all new deployments. Progent's Cisco-qualified CCIE network consultants can assist your company to manage your existing PIX or Cisco ASA 5500 firewalls or upgrade efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent's consultants offer remote and onsite help with ASA 5500-X firewalls with Firepower Services and can assist your business to design, integrate, optimize, manage and debug firewall environments built around Cisco ASA 5500-X firewalls with Firepower Services.

Can Progent help integrate Linux/UNIX and Windows environments?
Progent can show you how to configure Microsoft Windows Services for UNIX (SFU) to provide compatibility between Windows and UNIX environments. Windows Services for UNIX provides interoperability between Microsoft Windows Server and various implementations of UNIX including Solaris 7 and 8, HP-UX 11i, AIX 5L 5.2, and Red Hat Linux 8.0. Windows Services for UNIX permits you to share Windows folders over NFS and the latest authentication in native Windows Server 2003 Active Directory environments. SFU's Interix subsystem features a complete set of UNIX tools and shells, support for a single rooted file system, and a SDK for migrating programs.

How can Progent help local governments and school districts with IT management?
Progent has extensive experience delivering a full-spectrum of remote IT consulting and urgent troubleshooting services to local governments and schools across the U.S. Progent is one of the pioneers in providing advanced remote IT consulting and has delivered IT solutions to clients in all 50 states. Progent's online IT consulting for local governments saves travel costs and resolves issues more quickly than onsite support.

What online services are available for maintaining Cisco routers?
Some of the popular online Cisco router consulting services available from Progent include configuring hostname, IP addressing, routing maps, clock, and user accounts; setting up HSRP, aggregation, BGP to EIGRP redistribution, and ECN gateways; reviewing policy based routing to MPLS, routing tables, line settings and BGP peering arrangements; installing current IOS image; setting up and confirming router failover; fixing VPN problems; producing a network diagram and documenting router setup; plus security and availability planning.

How can Progent help large enterprises?
Progent's consultants can assist large businesses to plan, execute, and manage major rollouts of core Microsoft, Cisco, and Oracle RDBMS technology by delivering support services including Active Directory (AD) expertise, Microsoft Exchange 2016 Server migration, Exchange 2013 Server consulting, SQL Server application development, Cisco infrastructure design, Oracle DBA and development support, MySQL consulting, and project management support. Progent has worked with some of the world's largest companies to integrate crucial information technology solutions powered by Microsoft technology and can offer seamless branch office support services to large companies with branch offices in the San Francisco Bay Area or in major cities through the U.S.

Can Progent help us monitor and manage all our IP-based resources?
ZENO is Progentís network monitoring and management subscription service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system operating at peak levels by checking the state of all vital IP-based devices that make up your network environment. When ZENO uncovers a problem, an alert is transmitted automatically to your designated IT management staff and your assigned Progent engineering consultant so that any looming problems can be addressed before they can disrupt or crash your network.

How can Progent help businesses create wireless solutions?
Progent's wireless solutions consultants have broad expertise in the integration and maintenance of wireless information technology and can assist you to design, configure, administer and troubleshoot wireless ecosystems that are compliant, robust, expandable, easy to manage and use, ready to handle your vital applications, and transparently integrated into hybrid cloud networks. Online and on-premises expertise available from Progent span a selection of wireless technologies and include smartphone integration, Wi-Fi infrastructure planning and deployment, Wi-Fi site surveys, Cisco wireless VoIP phone configuration and troubleshooting, and building-to-building wireless integration.

How can Progent help us with SQL Server 2016?
SQL Server 2016 offers significant improvements in speed, scale, data security, uptime, BOYD support, and integrated BI. New features include PolyBase for processing SQL and NoSQ databases simultaneously for big data applications, Jason support, Dynamic Data Masking, Mobile Reports, and centralized control over local and cloud resources. Progent's Microsoft Gold-certified SQL Server 2016 consultants offer remote and on-premises expertise to assist organizations of any size to design, implement, manage or debug any version of SQL Server 2016. Progent can also help you to interface SQL Server 2016 with all key Microsoft products such as Windows Server, Exchange Server 2016, SharePoint, Dynamics GP, Skype for Business, and System Center Operations Manager.

Can Progent help Us Use Cisco CUBE technology to Set Up SIP PSTN trunks?
Progent's Cisco CCIE-certified SIP trunk experts and CUBE integration experts can help your business to design, integrate, maintain, debug and enhance Cisco's SIP (Session Initiation Protocol) infrastructure solutions and Cisco's CUBE (Cisco Unified Border Element)-based SIP trunks. Progent can provide affordable online or onsite expertise to assist companies to migrate efficiently to a modern communications ecosystem that offers accelerated return on investment. Progent's Gold-certified Microsoft unified communications experts can assist you to set up connections between Cisco's CUBE SBC and Microsoft's VoIP and IP video applications like Skype for Business or Lync for connectivity to a SIP-based IP PSTN trunk.

Can Progent help us keep our Cisco IOS software up to date?
If your network includes Cisco routers, you may be using an old version of Cisco IOS, the operating system used in most Cisco router as well as current Cisco switches. Cisco frequently provides upgrades to IOS to fix problems, plug security gaps, or add functionality. Unfortunately, upgrading Cisco IOS or other Cisco control software can be a challenge, depending on your Cisco equipment and your network environment. For example, there may be limitations of local Flash storage that could cause a new OS version to operate improperly. Progent's Cisco CCIE-certified network engineers can provide a broad selection of support services related to updating Cisco IOS software or any other Cisco control software like CatOS or IOS XR. Progent can perform audits of your router software, propose sensible updates, provision Cisco appliances, transfer software images, configure and verify your update, tune throughput, troubleshoot issues, and teach your IT staff how to take advantage of any important new features.



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If your small business is in San Jose or anywhere in Silicon Valley and you require computer help, IT outsourcing, or advanced expertise from a Microsoft or Cisco certified professional, call 408-240-9400 or visit Contact Progent.
















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