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More Questions and Answers

What are the benefits of Progent's documentation of support services?
The historical service reports compiled for your organization by Progent keeps you from becoming dependent on an individual consultant. Progent's comprehensive reports of support support enables one Progent consultant to take up where another left off while minimizing time lost becoming familiar with your network set up. Detailed service documentation also offer your in-house IT organization a better understanding of key technical problem areas concerning your computer system and provide insight about ways to anticipate and resolve network trouble in the future. In this way, Progent's service reporting is an important component of Progent's policy of knowledge transfer. Another benefit of Progent's service reporting is that your organization can more easily build up, an in-house IT service organization if and when it becomes expedient to do so, or you can migrate to a different consulting group if you become dissatisfied with Progent's support.

Why does Progent recommend upgrading from Exchange 2000 or 2003 Server to Exchange Server 2010?
Exchange Server 2010 offers important improvements compared to older releases of the Exchange platform with features such as built-in support for high-availability clustering, support for commodity disk drives to cut the expense of large e-mail inboxes, a more powerful web client that works with more browsers, sophisticated voice mail handling including voice-to-text translation, and a variety of mechanisms for enhancing data protection and compliance. Microsoft calculates that if judiciously configured, Microsoft Exchange 2010 can reduce email costs by as much as 80%. Because Microsoft has terminated support for Microsoft Exchange 2003, businesses have an additional reason to ask Progent's Microsoft Exchange 2010 consultants about upgrading to the latest version of Exchange.

Does Progent offer consulting services for Microsoft Office Excel?
Progent's Microsoft-certified Excel application experts can provide cost-effective remote development services for programs that use Microsoft Office Excel as a front-end or back-end platform for custom business applications. Progent's engineers can help you to design, program, test, deploy, and manage custom applications; maintain and enhance existing software; and upgrade programs based on older versions of Office Excel to current editions. Progent offers expertise with VBA and Microsoft Access program development and can assist your company to integrate Excel-based applications to Microsoft SQL Server or other advanced databases that can incorporate real-time information. Progent's Excel experts can also help your organization to implement solutions that integrate Excel with other Microsoft platforms including Office Word, PowerPoint, Project, and SharePoint. Progent can also assist your company to upgrade to more current Excel versions, including the latest 64-bit version, and offers cost-effective remote webinar training in Office Excel that can be tailored for individuals or groups.

Does Progent offer advanced training for Microsoft Word?
Progent offers small businesses in the San Francisco Bay Area and select cities across the United States a certified expert familiar with the new functions of Microsoft Word 2007 or Word 2003. A support specialist from Progent's Experts Team can provide customized Microsoft Word training to keep your company ramped up with Word 2007 or Word 2003.

As an alternative to onsite classes, Progent also offers interactive online webinar training seminars for Microsoft Office Word. Virtual interactive classes are a convenient, affordable, and effective option for teaching your personnel the powerful productivity tools built into MS Word.

Can Progent integrate System Center Data Protection Manager to help with disaster recovery?
Progent's disaster recovery consultants can help you make recovery strategies, architect a high-availability network foundation, and run realistic test exercises. Progent's certified Data Protection Manager (DPM) engineers can help your company to configure a Microsoft Data Protection Manager-powered recovery system, comprehensively validate your system, train your administrative staff or local service providers how to manage DPM, or handle extensive IT support outsourcing including off-site hosting of Data Protection Manager servers in Progent's world-class data center.

Can Progent help set up pilot systems to help our company test new technology?
Progent's Test and Training Lab at the Herakles/QTS Colocation Center in Sacramento has a collection of advanced servers and network infrastructure that can be used online or on premise to facilitate system testing, evaluations, performance testing, repair, disaster recovery simulation, education, and other reasons to help Progent's customers succeed with major projects.

How can Progent help large enterprises?
Progent's consultants can help large businesses to design, deploy, and support major rollouts of core Microsoft, Cisco, and Oracle RDBMS platforms by delivering support services such as Active Directory consulting, Microsoft Exchange 2010 Server help, SQL Server support, Cisco Systems network infrastructure design, Oracle DBA and development support, MySQL consulting, and project management support. Progent has assisted some of the world's largest enterprises to integrate mission-critical information technology solutions based on Microsoft technology and can provide seamless branch office support services for large companies with branch offices in the San Francisco Bay Area or in major cities through the U.S.

Does Progent provide consulting services for Microsoft Small Business Server?
Progent offers a range of support services for Microsoft Business Server such as an economical network support offering that allows you to outsource all your network management, IT support and Help Desk Call Center needs to Progent's experienced team of Microsoft Gold-certified consulting experts and technicians. You get enterprise-grade IT support without the cost and distraction of maintaining a big internal IT staff. Progent's consultants can also assist your company to plan and implement a smooth upgrade from an older release of Microsoft SBS to Microsoft Small Business Server 2011.

Does Progent support all major data backup/recovery products and services?
Progent's backup experts offer help for a wide array of utilities and services that deliver solutions for protecting Microsoft Windows, Apple Mac, and Linux servers and desktops as well as notebooks and smartphones. Progent can provide consulting support for all major data protection platforms including Acronis Backup and Recovery, Symantec Backup Exec, BackupAssist, CrashPlan, Double-Take Software, MozyPro, Retrospect for Macintosh, Time Machine, VMware Data Recovery (VDR), and Oracle Solaris FLARs. Progent's consultants can assist your company to design, upgrade, or troubleshoot backup systems for a range of topologies such as on-premise, remote, cloud, or hybrid.

How Can Progent Help with Windows Server 2008 R2?
Progent’s Microsoft Gold-qualified Server Platform consultants can assist your business to transition smoothly to Microsoft Windows Server 2008 R2 with SP1 and can optimize the advantages of Windows 2008 by providing support such as system planning, server integration, Hyper-V virtualization, clustering solutions, disaster recovery planning and documentation, security policy and enforcement, affordable and safe remote connectivity, education, and online consulting and technical support.

My business application needs 24x7 support. Can Progent help?
Progent can provide optional 24x7 hands-on computer help and IT outsourcing services in Northern California. Progent also can provide optional 24x7 remote support anywhere in the United States. Progent's 24x7 Network Support Services combine the expertise of skilled Microsoft-certified support consultants, the most advanced network administration tools, and cost-effective service programs to keep your business network performing smoothly.



More Questions and Answers

If your small business is in San Jose or anywhere in Silicon Valley and you are in need of computer help, information technology outsourcing, or advanced services from a Progent engineer:

Call 408-240-9400 or send email to information@progent.com















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