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More Questions and Answers

Does Progent offer help with specific Apple Mac applications?
Progent's specialists in Mac technology can support the creative sides of macOS and OS X environments by offering consulting services and knowledge transfer in graphics, sound, and video. Progent's consultants can offer expertise in a variety of macOS and OS X desktop programs such as Photoshop, Illustrator, Logic Pro, MOTU Digital Performer, Apple Motion, and Adobe After Effects. Progent can also help you with discrete areas such as scanning or digitizing audio or video or setting up an audio post production facility.

Can Progent help me integrate and manage iPhones connected to our network?
Progent's iPhone and iPad integration consultants can provide affordable online consulting to help your business to design, deploy, and fix any aspect of your iPhone and Windows integration solution and is available for quick tasks to help you through specific technical roadblocks or long-term engagements to help you finish large-scale initiatives on time and within budget. Progent has experience in on-premises, cloud-based, or hybrid networks and can help you create or maintain a highly available, protected and efficient infrastructure that aligns with your mode of computing. Progent can also provide remote and on-premises training to help manage and use your iPhones and iPads in a safe, collaborative ecosystem that maximizes the strategic value of your information system.

Does Progent offer project management services?
For advanced project management support, Progent can provide the services of veteran information technology experts with decades of experience as IT project managers for application development, business systems deployment, and business process engineering working with organizations from Big 4 firms to dot-com startups to government agencies. These high-level IT managers offer world-class management skills to help enterprise clients to adhere to leading practices to ensure that development or deployment projects are completed on schedule and on budget.

What web development services are available from Progent?
If you need to redo your organizationís web site, build internal webs for applications like as HR or employee education, create a compelling web presence for a new venture, or put together enterprise-grade, data integrated e-commerce solutions, Progent can provide capable and experienced web site design consultants. Web design consulting offered by Progent's Technology Experts Group include web design and development, web project management, Microsoft ASP and .NET programming, and graphical content design and creation. Progent's Microsoft SQL Server developers, Oracle developers and database administrators, MySQL database application experts, and Office Access application developers can assist you to plan, build, and maintain database-intensive web sites. Progent's consultants can also help you design and maintain a protected, robust server and communications network featuring remote connectivity, to support your web solutions.

What are the key features of Progent's IT outsourcing packages?
Components of Progent's IT outsourcing packages include network assessment to make sure that your computer system meets appropriate standards of security and remote access, 24x7 network monitoring using Microsoft Operations Manager to resolve problems before they disrupt your business, if required Help Desk Support from Progent's IT staff, security audit to help preserve your system from intruders and viruses, installation of Service Packs and security patches for servers and software, reduced rates on Progentís remote and on-premises troubleshooting services, and access to Progentís team of Microsoft-certified network architects and support personnel.

How can Progent help me integrate Microsoft System Center 2012 R2?
Progent's Microsoft System Center 2012 consulting experts have over 15 years of background deploying, maintaining and troubleshooting the key components included with Microsoft System Center and can assist your organization to plan, install, maintain, and repair your Microsoft System Center 2012 R2 ecosystem to optimize the uptime and performance of your applications and infrastructure across a mix of Windows and Linux/Unix OS environments and on-premises and Cloud-connected datacenters. Progent also offers System Center 2016 migration planning and support to assist your organization to move to the latest edition of System Center from an earlier one or from another datacenter management solution to provide the advantages of enterprise-class deployment, management automation, security, plus datacenter and critical application performance monitoring.

Does Progent offer support for video conferencing and immersive telepresence?
Progent can provide the support of a certified video conferencing consultant with expertise integrating products from the leading telepresence providers including Cisco/TANDBERG, Polycom, LifeSize and Radvision and can assist you to plan, install, upgrade, or troubleshoot a video conferencing solution that protects your current investment and optimizes the business value of your information system. Progent can also provide the services of network infrastructure engineers able to help companies of all sizes to create and maintain a communications network that provides the performance, reliability, security, and expandability you need to support your telepresence solution.

Who founded Progent?
Progent's founder and senior technology officer, Les Kent, was the architect for a Windows network application that earned Microsoft's ďBest Application of the Year Award.Ē Mr. Kent is a 35-year computer industry veteran and has been responsible for the creation and implementation of hundreds of innovative information technology solutions using Microsoft technologies. Mr. Kent started Progent in order to meet the needs of small companies who can't justify the high cost of supporting a large IT staff but who still need information systems with enterprise-class reliability, protection, and performance.

Does Progent Offer MySQL Application Programming and DBA Services?
Progent's MySQL application programmers, database architects, and database administrators offer affordable online DBA or application development support and can help organizations of all sizes to configure and support MySQL within a robust IT infrastructure that provides high levels of performance, scalability, and protection. Progent also has proven skill assisting companies migrate databases from an Oracle environment to MySQL.

Can Progent help my business build hybrid cloud solutions with Windows Server 2016 Hyper-V?
Windows Hyper-V 2016 utilizes core technologies initially developed for and refined on Azure, among the world's biggest public clouds. This pedigree dramatically improves the ability of the Windows Server platform to support private cloud and hybrid cloud/on-premises environments by enhancing security, uptime, expandability, manageability, dependability and recoverability. Progentís Microsoft-certified Windows Server 2016 Hyper-V specialists can help you to evaluate the benefits of Hyper-V 2016 for your organization, set up test environments to confirm the ability of Hyper-V 2016 to support your critical applications, design an efficient network topology for a cloud-centric or hybrid installation, develop and carry out a non-disruptive upgrade strategy, educate your IT administration and technical support staff, and deliver ongoing consulting and troubleshooting support to make sure that your Hyper-V 2016 solution gives you the highest possible business value.

How can Progent help us set up a private cloud?
Progent's ProSight Virtual Hosting outsourcing service offers comprehensive hosting of a small or mid-size company's servers in a solution that gives the highest degree of availability and expandability and is in addition easy to transfer to another host. Progent's Private Cloud hosting services are based upon mature virtualization technologies that allow small and midsize businesses with multi- platform environments to save dramatically on the costs of capital equipment, system support, and network administration while benefiting from enterprise-class fault tolerance and an unmatched level of vendor flexibility. Learn more about Progent's ProSight portfolio of managed IT services for small and mid-size businesses.

How do Progent's consultants implement knowledge transfer to my in-house IT staff?
Progent's knowledge transfer services include one-on-one training designed for clients who desire to increase their understanding of critical office productivity software and network hardware. Learn more about Progent's Microsoft Office Word and Office 365 Word training, Office Excel and Microsoft Office 365 Excel training and programming help, MS Project training, and seminars on macOS and OS X applications. In addition, Progent offers interactive online webinar training classes. Virtual interactive webinars provide a versatile and affordable solution for training your IT team to operate a wide selection of important applications.

Progent also provides itemized documentation for all delivered services. These in-depth service reports provide your in-house IT staff a convenient and useful history of important technical issues concerning your network and can provide insight on how to prepare for and solve problems to come.



More Questions and Answers

If your small business is in San Jose or anywhere in Silicon Valley and you require computer support, information technology outsourcing, or advanced expertise from a certified Progent professional, call 408-240-9400 or visit Contact Progent.
















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