Does Progent have a defined methodology for best practices in solving IT problems?
Progent’s team of Microsoft and Cisco-qualified engineers have extensive IT industry experience, on the front lines of IT support, performing a multitude of technical tasks for a broad assortment of customers. Every Progent expert brings a set of personal best practices from this broad industry background, and these are further enhanced by the corporate-wide best practices training that Progent instills in its consulting staff. For larger projects, Progent consulting staff follow the Microsoft Solutions Framework (MSF) structure for service delivery which breaks projects down into discrete and manageable sections that reduce the chances of a project getting out of control.
Does Progent offer advanced training for Microsoft Word?
Progent can provide companies in Northern California and select cities across the U.S. a
certified expert with knowledge of the new functions of Microsoft Word 2007 or Word 2003. A support specialist from Progent's Experts Team can offer
on-site Microsoft Office Word training to keep your business productive with Microsoft Word.
As an alternative to onsite classes, Progent also offers interactive online webinar training classes for Microsoft Word. Virtual interactive webinars are a flexible, economical, and efficient option for teaching your workers the many productivity tools built into Microsoft Office Word.
Does Progent support Great Plains business software?
Progent can provide a Great Plains consulting specialist to maintain and customize your Microsoft Dynamics GP financial information solution. Progent can also help you design and execute an affordable migration to Microsoft Dynamics GP so that you preserve your data, strengthen your security, streamline your reporting and analytics, take full advantage of Microsoft Office support, and eliminate business disruption by creating and executing an effective upgrade strategy. Progent also offers live remote Microsoft Dynamics GP webinar training classes. These virtual learning classes are a quick, economical, and efficient way to train your workers how to operate Microsoft Dynamics GP and your programmers how to interface to it.
Does Progent offer network architecture consulting for Apple Mac environments?
Progent's Apple Macintosh network support experts can help you with a wide array of IT infrastructure areas including network architecture off-site and mobile connectivity, internetwork compatibility, security, and emerging communications solutions such as VoIP and fast wireless Internet access. Progent can help you deploy Apple’s Xserve enterprise servers, Xserve RAID non-stop disk arrays, and Xsan storage area network (SAN) family. Progent can also give you access to certified experts to support Cisco routers and switches.
Can Progent help my business migrate from Windows 2000 Server?
Progent can show you how to create, rationalize and deploy a project to migrate to Windows Server 2008 or Windows Server 2003 from a Windows 2000 Server environment. For small companies and medium size businesses in the Bay Area and throughout the United States, Progent's Microsoft-certified consulting staff offer computer support and IT management services for the whole family of Microsoft .NET Enterprise Servers, Windows Server 2008, and Microsoft business software products. Progent's migration, integration, performance tuning, support, and custom software development services include architecture and system design, installation and roll out.
Does Progent offer consulting help for server clustering with Windows 2003 Server?
Progent provides Microsoft Windows 2003 clustering consulting and Windows Hyper-V server clustering support services to help your enterprise design clustered server environments that offer 100% uptime, even for normal maintenance functions. This non-stop capability is feasible because any server in a cluster can be brought down for servicing without affecting clients. Clustering also allows IT staff to install vital security enhancements during regular business hours without affecting user productivity.
What is Progent's methodology for enterprise IT projects?
For enterprise IT projects, Progent's methodology utilizes project management models based on
the best practices defined by the Microsoft Solutions Framework (MSF).
Key features of Progent's MSF methodology for enterprise information technology projects are:
The Envisioning Phase: Requirements Definitionb
The Planning Phase: Design and Architecture Submissions
Can Progent help my business develop custom eCommerce applications?
Progent's network experts can assist your company to create web sites that are integrated with sales and inventory programs to reduce the expense and maximize the reliability of on-line business. Progent can show you how to implement a secure, robust e-commerce environment and create custom web applications based on standard development tools and or customize off-the-shelf applications so that they work with your special business requirements.
Can Progent help with web development?
If you want to improve your corporate Web site, create in-house Webs for applications such as human resources or user education, produce a powerful Web impact for a new venture, or design powerful, line-0f-business Web applications, Progent can provide talented and experienced Web architects and programmers. Progent's experts can also show you how to configure and support a safe, reliable server and telecom infrastructure featuring off-site and wireless access, to back up your Web applications.
How can Progent help us fortify Apple Mac network security?
Progent's CISSP certfied security engineers and CISM qualified security professionals can help you secure your Apple Macintosh network by offering security services which include providing comprehensive security assessments, recovery from virus and worm attacks, setting up firewalls, designing secure off-site and wireless connectivity, installing monitoring tools for protection against virus and worm attacks, unwanted spam, and directory harvest attacks, and developing a complete security strategy appropriate for your company and IT environment.
Why does Progent recommend upgrading from Microsoft Exchange 2000 or 2003 Server to Exchange Server 2007?
Microsoft Exchange Server 2007 offers enhancements in capability over previous versions in important areas including business continuity, speed, security, wireless connectivity, collaboration and ease of administration. Progent can show you how to upgrade from earlier versions of Exchange to Exchange Server 2007 transparently so that your network is not brought down. Even for complicated multi-server or multi-location migrations, Progent has the background to finish your migration rapidly and economically. Progent's Microsoft Exchange support, repair and consulting services include help with the configuration of outside vendor utilities that are best aligned to your business goals.
How does Progent document the support services provided to my business?
Progent's highly evolved IT service reporting system offers complete documentation for all delivered services. Each Progent consulting expert has complete available all the records of IT support delivered by any staff member to every customer. This record of problems and fixes, as well as false alarms and wrong turns, is filed as an easily available and searchable internal database that allows Progent's network consultants to share their knowledge company-wide so that the overall effectiveness of Progent's service increases over time.
Does Progent support Firewall and VPN technology from vendors other than Microsoft and Cisco?
In addition to providing a wide array of security technologies from Microsoft and Cisco, Progent delivers small and mid-size companies experienced consulting for solutions from other leading
Firewall and VPN vendors such as
Check Point Software,
WatchGuard,
Juniper Networks,
SonicWALL, and
Symantec.
If your small business is in San Jose or anywhere in Silicon Valley
and you require computer assistance, information technology outsourcing, or advanced services from a certified Progent consultant:
Anaheim, CA Integration Consultant 
