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How does Progent handle problem escalation?
Progent utilizes a team approach to problem escalation, making it possible to resolve even the most difficult network issues that can crop up occasionally. By leveraging 100s of man-years of experience from Progent's Microsoft and Cisco-qualified experts, Progent can quickly and economically resolve issues that would stymie most IT support companies. Working with thousands of clients on installation and integration projects annually gives Progent a well-grounded perspective concerning which approaches succeed and which ones do not in resolving IT issues.

What are the most popular consulting services available from Progent for large enterprises?
Progent's popular enterprise consulting services include:

How can Progent help us take full advantage of Microsoft Project Server?
Progent's certified Microsoft Project Server consultants can provide comprehensive remote and onsite support for Microsoft Project Server as well as for Microsoft platforms that integrate closely with Microsoft Project Server. Consulting support services provided by Progent include Project Professional planning and support, SharePoint Server 2013 design and configuration, SQL Server 2016 integration, Microsoft SQL Server 2014 support, Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 integration, Office Excel and Microsoft Office 365 Excel development, plus PowerPoint and Visio online training. Progent can provide Cisco-certified CCIE consultants to help you to enhance your infrastructure to support local, branch office, at-home, and mobile users so that they can utilize Project Server 2010 to work together securely and productively. Progent's network security engineers can help your IT team to adopt and police security workflows that safeguard sensitive project data without disrupting efficient information exchange.

How can Progent help my business get the most benefit from Microsoft System Center Operations Manager?
Microsoft System Center 2016 Operations Manager helps to promote consistent performance and dependable availability for key workloads by offering unified, cross-platform tracking of IT resources deployed throughout local datacenters and private and public clouds. Progent's SCOM consulting group offers advanced remote and onsite support to assist businesses of any size to design, implement, tune, update and troubleshoot Operations Manager 2016 deployments. Progent's Operations Manager 2016 consulting experts can assist you to move to Operations Manager 2016 from earlier releases of Operations Manager or from other monitoring platforms, or combine multiple monitoring systems into a unified infrastructure management solution. Progent can also show you how to extend your Operations Manager 2016 scope to include infrastructure based in public clouds by providing Microsoft Azure consulting and Amazon AWS hybrid cloud solutions.

What are the benefits of Progent's documentation of support services?
The accumulated service reports created for your small business by Progent keeps you from becoming overly reliant on a freelance consultant. Progent's comprehensive documentation of delivered services makes it possible for one Progent IT engineer to take up where another ended while eliminating time spent becoming up to speed with your IT environment. Detailed service documentation also give your internal IT staff a better understanding of key technical problem areas involving your computer system and offer knowledge about ways to predict and fix problems in the future. For these reasons, Progent's service reporting is an important aspect of Progent's practice of knowledge transfer. Another benefit of Progent's service documentation is that your small business can more efficiently build up, an internal IT service organization if and when it becomes economical to do so, or you can migrate to a different consulting group if you become displeased with Progent's service.

Can Progent provide advanced consulting support for Cisco Catalyst, Nexus and Meraki switches?
Progent's Cisco CCIE-certified network technology engineers offer advanced online and onsite support and troubleshooting for Cisco's Catalyst, Nexus and Meraki families of managed switches for environments that run the gamut from small organizations and campus LANs to giant data centers and public clouds. Progent can assist you to deploy Cisco's rapidly improving switching solutions to achieve the speed, scale, resilience, virtualization, data protection and manageability demanded by your organization. To learn about Progent's consulting services for Cisco's extensive portfolio of Catalyst switches, see Cisco Catalyst switch consulting and support services. To find out about Progent's support for Cisco's Nexus line of switches, refer to Nexus switch consulting and support. To find out about Progent's support services for Cisco Meraki switches, see Meraki switches configuration and management.

Does Progent offer support for video conferencing and immersive telepresence?
Progent offers the support of a certified video conferencing consultant with expertise deploying products from the leading telepresence providers including Cisco, Polycom, LifeSize and Radvision and can help you to plan, install, upgrade, or maintain a video conferencing solution that protects your investment and optimizes the strategic value of your IT system. Progent also offers the services of infrastructure engineers who can assist companies of all sizes to create and troubleshoot a network that provides the performance, dependability, security, and scalability required to accommodate your telepresence environment.

Does Progent offer an easy and affordable way for small businesses to evaluate their network security?
Progent offers two low-cost service bundles designed to enable small businesses to get an objective network security assessment from a qualified security engineer. With Progent's External Network Security Inventory Checkup, an engineer runs a comprehensive examination of your IT infrastructure from beyond your firewall to uncover potential risks in the security posture you expose to the outside world. With Progent's Internal Network Security Inventory Checkup, a security engineer executes a network scan from an authorized machine within your company firewall to uncover vulnerabilities to inside attacks. The two security inventory packages are set up and run from a secured external site.

How can Progent help us migrate to Skype for Business Server?
Progent's Microsoft-certified Skype for Business experts can provide online and on-premises expertise for companies of any size to evaluate the costs/benefits of upgrading to Skype for Business from any release of Microsoft Lync Server or Office Communications Server. Progent can assist your business to design a local, cloud or mixed deployment; interface Skype for Business with Microsoft SQL Server,Exchange Server, SharePoint Server and Office; configure HA solutions; interface Skype for Business with your PBX system and PSTN gateway; and interface with third-party communication platforms like Cisco UC. Progent's certified network security experts can assist you create and validate a security environment for your Skype for Business solution that meets regulatory standards.

Does Progent Offer MySQL Application Programming and DBA Services?
Progent offers the services of an experienced MySQL database administrator, developer, or data architect to assist your business to plan, implement, and manage solutions built on the MySQL platform. Progent can also help your business integrate MySQL Cluster Edition with Windows 2008 R2 Server Failover Clustering for enterprise-grade fault tolerance and performance.

Can Progent help me configure Database Availability Groups for Exchange 2013?
A Database Availability Group known as a DAG is the core of high availability (HA) for Microsoft Exchange Server 2013 Mailbox servers. First offered in Microsoft Exchange Server 2010, a DAG is a group of as many as 16 MBX servers in which any server in a DAG can contain a replica of an Exchange mailbox database from any other server. DAG servers cooperate with one another to recover automatically from failures that affect mailbox databases. Progent's Microsoft certified Exchange experts can provide Database Availability Group consulting services to help you plan, configure and administer a high availability solution for your Exchange 2013 mailbox servers.

Does Progent offer consulting support for Cisco's Meraki cloud-managed Wi-Fi access points?
Progent's Cisco Meraki Wi-Fi access point consultants provide remote and on-premises support services to assist organizations of all sizes to design, deploy, manage, expand or repair Wi-Fi networks that include Cisco Meraki wireless access points. Progent can help you to configure and support Cisco's Meraki-based wireless networks for sites that range from a telecommuter's home or a remote office all the way to a campus or a nationwide enterprise. Progent can also help you to configure other Cisco products such as Catalyst, Nexus and Meraki switches, routers and ASA firewalls to create a cohesive ecosystem that provides the same access, responsiveness, security, ease of management and uptime for wired and Wi-Fi clients irrespective of their mobility or computing device. (See Cisco Meraki switches integration.)

Can Progent help design a fault-tolerant load balancing solution?
Progent's server load balancing consulting services address a broad range of load balancing techniques such as server balancing, business software balancing, and network infrastructure routing. Progent's engineers can help you to improve network dependability and performance by deploying load balancing capabilities built into products like Windows Server 2003 Network Load Balancing Manager, Microsoft Windows Server 2008 Network Load Balancing Manager, the Network Load Balancing (NLB) mechanism of Microsoft Windows Server 2012, Cisco Content Services Switches and IOS-based Routers, Citrix Presentation Server, and F5 Networks BIG-IP.

How can Progent help me integrate Microsoft System Center 2012 R2?
Progent's System Center consultants have over a decade of experience configuring, maintaining and fixing the core platforms included with System Center and can assist you to plan, deploy, manage, and repair your Microsoft System Center ecosystem to maximize the availability and performance of your critical IT resources across multiple Windows and Linux/Unix OS environments and local and Cloud-based datacenters. Progent also can provide System Center 2016 migration consulting to help you to transition to the latest version of System Center from an older one or from a third-party IT management solution to provide the advantages of enterprise-class deployment, management automation, security and compliance, plus infrastructure and application performance monitoring.

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If your small business is in San Jose or anywhere in Silicon Valley and you are in need of computer help, information technology outsourcing, or advanced services from a Progent consultant, call 408-240-9400 or visit Contact Progent.

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