Onsite Service Available in San Mateo, Burlingame, Foster City, Belmont, San Carlos, Half Moon Bay





More Questions and Answers

Does Progent support Lync Server 2013?
Lync Server 2013 enables businesses of all sizes to create a centrally managed and secure communications environment that permits a Bring-Your-Own-Device computing style with instant messaging (IM). instant messaging, real-time presence, audio/video and web meetings with app sharing, as well as IP and PSTN telephony enabled for a broad range of stationary PCs and handheld clients. Progent's certified Lync 2013 experts can assist you to assess the business benefits of Lync 2013, create an in-house, cloud-based (via Microsoft Lync Online) or mixed topology suitable for your present and long-term goals, implement Lync 2013 so as to speed up your return on investment, and deliver custom online and onsite training to your IT staff and users. Progent has expertise in critical components of a Lync 2013 deployment including Windows Server, SQL Server Express and Exchange Server, and Progent can assist you to combine Lync Server 2013 with popular Microsoft Office and Office 365 applications such as Outlook clients, Excel and PowerPoint.

Can Progent provide advanced consulting support for Cisco Catalyst, Nexus and Meraki switches?
Progent's Cisco CCIE-certified network technology engineers offer advanced remote and on-premises consulting for Cisco's Catalyst, Nexus and Meraki series of managed switches for applications that range from small or midsize businesses and campus LANs to giant data centers and ISPs. Progent can show you how to deploy Cisco's continually evolving switch technology to achieve the throughput, expandability, uptime, virtualization support, security and ease of management demanded by your organization. To learn about Progent's consulting and troubleshooting services for Cisco's market-leading family of Catalyst switches, see Cisco Catalyst switch consulting services. For details about Progent's support for Cisco's Nexus Series of switches, see Nexus switch consulting and support. To learn about Progent's support services for Meraki switches, refer to Meraki switches consulting and troubleshooting services.

Does Progent support Citrix desktop virtualization software?
Progent's Citrix-certified XenDesktop consultants and XenApp desktop virtualization engineers can assist you to design, implement, administer, and support a virtual Windows desktop delivery and management system built on XenDesktop or XenApp for desktop virtualization. Progent's Cisco CCIE network consultants can show you how to enhance your infrastructure for distributing server-side and client-side applications, and Progent's datacenter management and support experts can help you to manage and support a remote datacenter that features high availability, advanced security, and fast recovery.

How can Progent help me integrate Microsoft System Center 2012 R2?
Progent's System Center 2012 consulting experts have over 15 years of background integrating, supporting and troubleshooting the key components included with System Center and can assist you to plan, deploy, maintain, and fix your Microsoft System Center 2012 R2 solution to optimize the availability and performance of your applications and infrastructure across a mix of Windows and Linux/Unix operating systems and local and Cloud-connected fabric. Progent also can provide System Center 2016 upgrade planning and support to assist you to transition to the latest version of System Center from an earlier one or from another datacenter management platform to provide the benefits of enterprise-class provisioning, automation, security, plus datacenter and application availability and performance monitoring.

Can Progent help set up pilot systems to help our company test new technology?
The Progent Test and Training Lab located at the QTS Internet Data Center in Sacramento has a collection of dedicated computers and network support equipment intended to be used remotely or on premises to accommodate system testing, assessments, performance testing, forensics, disaster recovery planning, training, and other reasons to help Progent's customers succeed with major IT initiatives.

Does Progent offer an easy and affordable way for small businesses to evaluate their network security?
Progent offers two ultra-affordable service packages intended to allow small businesses to get a professional network security assessment from a certified security engineer. With Progent's External Security Inventory Checkup, an engineer runs a comprehensive test of your IT infrastructure from beyond your company firewall to determine potential weaknesses in the security posture you expose to the public. With Progent's Internal Security Inventory Checkup, a security engineer runs a network scan from a secure machine within your company firewall to assess your exposure to inside assaults. Both security inventory services are set up and executed from a secured remote location.

Can Progent help me replace my old voice mail system with Exchange 2010?
Improvements in Microsoft Exchange 2010 for software-driven telephony include voice-to-text translation for rapidly scanning your stored messages instead of listening to each call, digital attendants to answer callers and assist them to work through your voice mail menus, programmable answering processes to forward or filter incoming calls based on Caller ID or contact information, and text messaging alerts concerning unanswered calls or messages. Progent's Exchange Server 2010 professionals can assist your company to assess the strategic advantages and engineering challenges of replacing your existing voice mail technology with a voice mail system based on Exchange 2010, design and deploy Exchange 2010 with unified messaging capability, and deliver ongoing remote technical support and maintenance services to speed up your ROI for implementing Exchange Server 2010's voice messaging technology.

What is Progent's response time for providing online technical support?
Progent's Technical Response Center (TRC) is committed to delivering the best quality of online computer support available for both urgent and non-critical problems. For emergency problems that affect many workers, crucial personnel, or a line-of-business program, the TRC is set up to engage within an hour. For non-critical issues, the TRC is committed to respond in less than two hours. Under any circumstance, your trouble ticket will be created promptly and correctly, You will receive a confirmation from the trouble ticket system, and the TRC will check with you regarding every resolved problem to verify you are comfortable with the resolution and ready to close the trouble ticket. Learn more about Progent's TRC Customer Commitment.

Does Progent offer consulting help for server clustering with Windows Server?
Progent can provide Microsoft Windows Server 2012 R2 failover clustering migration support, Microsoft Windows Server 2008 R2 clustering support services, and Windows 2003 clustering consulting to help your enterprise implement clustered server configurations that can provide enterprise-class availability, even for normal maintenance functions. This non-stop capability is possible because a single server in a cluster can be brought down for maintenance work without impacting clients. Clustering also frees IT personnel to install vital security enhancements during normal working hours without reducing user productivity.

How can Progent help us design and manage a virtualization solution?
Virtualization techniques allow businesses to optimize resource utilization, streamline network administration, and enhance workload continuity and security. operate multiple virtual machines on a single actual computer. Common usage scenarios for virtual servers are hardware consolidation, low-cost hosts for applications that only run on outdated OS software, and economical isolation of application development or pilot environments from production systems. Progent's virtual server engineers can provide Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server 2012 R2 virtual networking support services, Windows Server 2008 Hyper-V Virtual Server consulting, VMware vSphere deployment, VMware NSX virtual network architecture and integration, and Citrix XenServer virtual server assistance. Progent can install virtual servers to optimize speed, fault tolerance and manageability while simultaneously cutting costs; suggest and validate business recovery plans that reduce productivity loss in the event of a catastrophic failure; and provide continuing maintenance, troubleshooting, and engineering services as computer technology evolves.

Can Progent help us configure and troubleshoot Cisco Unified Communications Manager (CUCM) or CallManager?
Cisco Unified Communications Manager (CUCM or Unified CM), formerly branded CallManager, acts as the foundation of Cisco's communications and collaboration solution. Cisco Unified Communications Manager and Unified Communications Manager Express provide an advanced IP-PBX by integrating with unified messaging apps such as Cisco Unified CM IM and Presence Service with Jabber support, Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact center. Progent's CCIE-certified CUCM consultants can assist with any aspect of Unified CM configuration and troubleshooting in areas that include integrating Cisco VoIP phones and desktop video phones, designing dial plans, setting up SIP PSTN trunks and CUBE session border controllers, deploying ISR G2 routers with CUBE support, designing UCS server clustering solutions for high availability, and integration with Microsoft Exchange and Skype for Business.

Can Progent help me build a secure Wi-Fi network that covers all my facilities?
Progentís Wireless Site Survey makes it easy to design and implement a 802.11a/b/g/n or 802.11ac (Wi-Fi) wireless network optimized for your facilities, providing your business a wireless solution that delivers the coverage, speed, capacity, QoS, security, and roaming capability your company requires. Progent's Wireless Site Survey services are offered either as an economical online service or as a more detailed on-premises service. Progentís on-premises survey includes onsite inspection, RF and data protection audits of your current WLAN, analysis of your site's floor plans, measuring for RF interference, signal propagation modeling, selection of the best placement for customer-specified Wireless Access Points such as Aironet access points, Meraki access points and Apple AirPort devices, and a detailed report describing a new wireless network.

How can Progent help us with SQL Server 2016?
Microsoft SQL Server 2016 introduces major improvements in performance, scale, security and compliance, high-availability, BOYD integration, and integrated business intelligence. Innovations include PolyBase for processing structured and unstructured databases simultaneously for data warehousing, Hadoop integration, Dynamic Data Masking, Mobile Report Publisher, and seamless control over local and cloud-based operations and services. Progent's Microsoft Gold-certified SQL Server 2016 consultants offer online and on-premises expertise to assist organizations of all sizes to design, implement, manage or debug any edition of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with other core Microsoft technologies including Windows Server, Exchange Server 2016, SharePoint Server, Dynamics ERP, Skype for Business, and System Center Operations Manager (SCOM).

What services are offered by Progent for migrating to Exchange 2016?
Progent's MS Exchange 2016 experts can assist your business in any and all facets of your migration to Exchange 2016 including designing high availability architecture for an on-premises, Microsoft cloud connected or hybrid environment; server and CAL licensing compliance for Exchange 2016 and Windows Server 2012 R2+; migrating mailboxes; Windows Hyper-V design; specifying mass storage requirements for your virtual machines, mailbox databases and logs; setting up HLB for fault-tolerant client access services; planning, building and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; updating the firewall; resolving SSL issues; performing client integration with Office 2010 or greater or Office 365; and configuring Outlook on the web.



More Questions and Answers

If your small business is in San Mateo or anywhere in the San Francisco Peninsula area and you are looking for computer support, IT outsourcing, or high-level expertise from a Microsoft or Cisco certified professional, call 650-931-2400 or visit Contact Progent.
















© 2002- 2018 Progent Corporation. All rights reserved.