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How can Progent help large enterprises?
Progent's certified consultants can assist enterprises to design, execute, and manage major rollouts of key Microsoft, Cisco, and Oracle platforms by providing support services including Active Directory consulting, MS Exchange Server 2016 planning and deployment, Microsoft Exchange Server 2013 consulting, SQL Server 2012 DBA services, Cisco network infrastructure design, Oracle DBA and development services, MySQL expertise, and project management assistance. Progent has helped some of the world's largest companies to integrate crucial IT solutions powered by Microsoft technology and can deliver seamless branch office support services for nationwide businesses with branch offices in the San Francisco Bay Area or in major cities in the United States.

Why does Progent recommend upgrading from Exchange 2000 or 2003 Server to Exchange Server 2016?
Exchange Server 2016 provides significant improvements compared to previous releases of Exchange with features including native support for high-availability mailbox server clustering known as Database Availability Groups or DAGs the ability to use commodity disk drives to cut the cost of big e-mail inboxes, a more powerful OWA web client that works with all popular web browsers, advanced voice mail capability including voice-to-text translation, and a variety of tools for enhancing security and compliance. Microsoft estimates that if carefully configured, current releases of Exchange Server can cut email costs by as much as 80%. Because Microsoft has terminated support for Microsoft Exchange 2003, businesses have an additional reason to ask Progent's Microsoft Exchange Server 2016 experts about migrating to the latest version of Exchange.

Can Progent help Us create a hybrid cloud solution based on Windows Server 2016
Progent's Microsoft Gold-certified IT consultants offer Windows Server 2016 migration consulting services to help businesses of all sizes to design and carry out a smooth upgrade to Windows Server 2016 and Windows Hyper-V 2016 based on a local, cloud, or hybrid architecture. Progent can help you to evaluate the value of Windows Server 2016 for your enterprise and can help you with any aspect of planning, deploying, administering or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 solution. Progent can assist your organization to take advantage of the many new high-availability and security capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers for isolating applications, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, Just In Time Privileged Access Management, Virtual Machine software load, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain failover clusters.

Does Progent support Lync Server 2013?
Lync Server 2013 allows businesses of all sizes to build a manageable and protected communications ecosystem that supports the modern BYOD computing model with IM, presence, audio/video and web conferencing with application sharing, as well as IP-based and PSTN calling enabled for a broad range of desktop and handheld clients. Progent's Microsoft-certified Lync 2013 experts can assist your company to evaluate the advantages of Lync 2013, create an in-house, cloud-resident (with Lync Online) or mixed topology suitable for your present and long-term plans, deploy Lync 2013 in a way that expedites your ROI, and provide custom online and onsite training to your IT staff and users. Progent has expertise in critical components of a Lync Server 2013 solution that include Microsoft Windows Server, SQL Server and Exchange, and Progent can assist you to combine Lync Server 2013 with popular Microsoft Office and Office 365 applications including Outlook clients, Word and PowerPoint.

How does Progent handle problem escalation?
Progent employs a team model for problem escalation, making it possible to deal with even the toughest network issues that can crop up from time to time. By leveraging 100s of man-years of background from Progent's Microsoft and Cisco-certified consulting staff, Progent can quickly and cost-effectively fix networking problems that would stymie most computer service companies. Working with thousands of businesses on installation and troubleshooting tasks annually gives Progent a unique view about which approaches succeed and which do not in solving network issues.

Who founded Progent?
Progent's founder and head of engineering, Les Kent, was the architect for a Windows network application that won Microsoft's ďBest Application of the Year Award.Ē Mr. Kent is a 25-year network support veteran and has been responsible for the design and deployment of hundreds of innovative business solutions based on Microsoft technologies. Mr. Kent founded Progent in order to address the needs of small businesses who can't justify the cost of supporting a large IT organization but who still require information networks with enterprise-class reliability, security, and responsiveness.

Does Progent offer consulting services for Windows Server Essentials?
Windows Server Essentials is a value-priced, entry-level OS that enables small organizations to transition from the older stand-alone on-premises datacenter to the contemporary hybrid computing model that includes on-premises and cloud-hosted software and infrastructure. Progent's certified Windows Server Essentials consulting experts offer cost-effective online consulting and troubleshooting services for Microsoft Windows Server Essentials. Progent can assist you to evaluate the possible business benefits of migrating to Essentials and adopting a hybrid local/cloud-based model for your computing ecosystem. Progent can provide comprehensive project management support to help you design and execute a smooth migration to Microsoft Windows Server 2012 R2 Essentials, Office 365, and other Microsoft Online platforms and services. Progent also offers as-needed consulting, technical support, and training.

Can Progent help us monitor and manage all our IP-based resources?
ZENO is Progentís monitoring and management subscription service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running at peak levels by checking the state of all critical IP-based devices that constitute your entire network environment. When ZENO detects an issue, an alert is transmitted immediately to your specified IT staff and your assigned Progent engineering consultant so that any potential issues can be addressed before they can disrupt or take down IT system.

What services are available from Progent to support Windows Server 2003?
Progent can assist you with administering, supporting and repairing IT solutions powered by Windows 2003 Server, and can help with your move to Windows Server 2012 R2 from earlier editions of Windows Servers or from Multi-OS networks. Progent's upgrade services cover planning, installation, integration, testing, education, and online technical support. If you are considering building a hybrid network model that combines on-premises systems with cloud-based services like those available on Microsoft Azure, Progent offers Windows Server 2016 hybrid cloud solutions.

Can Progent help integrate a business intelligence (BI) reporting solution that consolidates all our vital data?
Progentís business information reporting experts can provide remote and on premises expertise to assist you with any phase of business intelligence (BI) reporting from troubleshooting or enhancing reports to planning and deploying a comprehensive business intelligence environment. Progent's management reporting experts can help your company to support your current BI system, help you to migrate reports from an outdated reporting platform to a current solution, and deliver custom online training to meet your individual needs. Progentís management reporting professionals offer experience in the leading BI reporting tools including the SQL Server business intelligence stack (SSIS, SSAS, and SSRS), Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel BI add-ins such as Power Pivot, Power Query and Power View, and Report Designer.

Does Progent offer consulting help for server clustering with Windows Server?
Progent offers Microsoft Windows Server 2012 R2 failover clustering consulting and support, Windows Server 2008 R2 clustering support services, and Microsoft Windows 2003 clustering support to enable your enterprise implement clustered server configurations that can provide enterprise-class availability, even for routine maintenance operations. This non-stop capability is feasible because any server in a cluster can be brought off-line for servicing without affecting workers. Server clustering also enables support personnel to install critical security updates during normal business hours without impacting user productivity.

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If your small business is in San Mateo or anywhere in the San Francisco Peninsula area and you require computer support, information technology outsourcing, or top-level expertise from a certified Progent professional, call 650-931-2400 or visit Contact Progent.

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