Onsite Service Available in San Mateo, Burlingame, Foster City, Belmont, San Carlos, Half Moon Bay

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What are the benefits of Progent's documentation of support services?
Progent produces full and meaningful documentation of all support work to ensure customers do not feel like a hostage to their support company. Progent sends e-mail documentation of support activity immediately after finishing each service task, and also provides a hard copy along with monthly invoices. Complete IT support documentation makes it easier for clients to transfer to a new service provider or assume increased support responsibilities internally. Good support reporting also provides management the information needed to evaluate maintenance services and develop better informed IT budgets.

How Can Progent help our company support or upgrade Exchange 2013?
Microsoft Exchange 2013 includes major enhancements to the capabilities of Exchange 2010 and delivers important new features plus a redesigned structure. These enhancements favorably impact key areas like manageability, availability, compliance, cost of ownership, collaboration, extensibility, throughput, compatibility, and productivity. Progent's certified Exchange Server 2013 consultants can provide online or on-premises support to assist your organization to administer, optimize and troubleshoot your Exchange 2013 deployment. Progent also offers Exchange 2016 migration expertise and Exchange Online consulting to help you move to a more up to date release of Exchange Server in a local, cloud-hosted, or hybrid deployment model.

Can Progent Help with Oracle Database Administration and Application Development?
Progent offers affordable access to an Oracle certified consultant for Oracle database administration support or an Oracle application programmer. Progent can help your business to create efficient mechanisms for critical Oracle database administration tasks including performance tuning, backup and restore strategies, and information security, or train your IT staff to follow industry best practices for simplifying various administration tasks. Progent can in addition offer the services of a PL/SQL programmer to help you to build, tune, enhance, or port Oracle applications that can range from forms to database-powered web sites. Progent has experience using SQL Developer, SQL *Plus, and JDeveloper tools and can also assist you to optimize existing SQL programs by utilizing Oracle's SQL Tuning Advisor and SQL Access Advisor.

Can Progent help us integrate and troubleshoot our Cisco VoIP phones and IP video phones?
Progent's Cisco IP phone and video IP phone consultants can assist you to configure, manage, and debug Cisco IP phones, desktop video IP phones and wireless IP handsets. Progent can provide support for all models of Cisco's IP phones from discontinued Voice over IP products to the newest HD media phones. Progent's consultants can also help your organization to integrate your IP phones with Cisco Unified CM, originally branded CallManager, or with Unified CM Express to create a state-of-the-art IP-PBX environment for unified messaging and collaboration. Progent can also help you to configure Cisco Unified Communications Manager applications like Unified CM IM and Presence Jabber, Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact center. Progent can provide support with all aspects of Cisco IP Phone integration including reviewing dial plans, solving IP phone registration issues, integrating SIP trunks and CUBE internetworking, installing ISR G2 routers with CUBE internetworking capability, and designing UCS server failover and Cisco SRST solutions for high availability.

How can Progent help improve the fault tolerance of my network?
Progent's design services for fault tolerant IT systems provide Microsoft and Cisco-certified network experts who can help you build a fault-tolerant computing environment that includes essential technologies and processes for line-of-business applications. Progentís consulting experts can assist your company to configure a system infrastructure with features that include redundant Internet access, system load balancing, zero-downtime data centers, multi-site backup and restore, high-availability interoffice connectivity, and high-reliability multi-site systems. Progent can also provide disaster recovery planning consultants to help you plan, test, and document a disaster recovery process based on leading practices.

What online services are available for maintaining Cisco routers?
Some of the popular remote Cisco router consulting services available from Progent's certified Cisco experts are setting up hostname, IP addressing, routing tables, logging, and user accounts; configuring iBGP and HSRP, aggregation, static or BGP to EIGRP redistribution, and ECN gateways; troubleshooting NAT configurations, routing maps, line settings and BGP peering arrangements; upgrading router's IOS image; setting up and confirming router failover; troubleshooting VPN tunnel and routing problems; making a network diagram and documenting configuration; plus policy and business recovery strategy.

What pricing structure does Progent use for support services?
Progent's simple by-the-minute billing policy requires no complex contracts, retainers or hidden fees. Many other support companies have minimum charges or other extra charges that drive up service. For remote support from Progent during normal working hours, you pay only for the actual time spent resolving your issue. If it only takes ten minutes to solve your problem, then you are only billed for ten minutes. For regularly scheduled onsite service work booked more than 24 hours in advance, you are billed exclusively for the time when Progent's consultant is actually on premises solving your issues. Just Progent's competitive per-minute rate. For emergency same-day on-site service calls, you may be charged for our engineerís travel time, but never an increased emergency rate. Because Progent maintains a large pool of consultants located within the entire San Francisco Bay Area service territory, an available consultant is usually near to help. Progent can in addition dispatch onsite service to the majority of zip codes in the U.S. within 24 hours of receiving a service request. Progent's online support team has provided assistance to small companies in every state (See Progent's nationwide testimonials.)

How can Progent help us protect our network from ransomware and other modern threats?
The ProSight Active Security Monitoring (ASM) endpoint protection service incorporates cutting edge behavior analysis tools to guard endpoints and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely evade traditional signature-based AV tools. ProSight ASM safeguards local and cloud resources and offers a unified platform to manage the complete threat progression including filtering, identification, mitigation, remediation, and forensics. Key features include one-click rollback using Windows VSS and automatic network-wide immunization against new threats. Find out about Progent's entire ProSight series of low-cost network management outsourcing services for small and medium-size organizations.

Can Progent help us integrate and manage Android smartphones?
Progent's Android phone and tablet integration consultants have years of experience providing online and onsite assistance for businesses of all sizes who want to integrate Android phones and tablets into their IT systems so that mobile clients can be productive while on the go. Progent offers the breadth of know-how to resolve network problems that involve numerous manufacturers and that entail a mix of legacy and up-to-date information technology. Progent offers affordable online expertise to help you with any facet of planning, implementing, managing and troubleshooting your Bring-Your-Own-Device (BYOD) solution. Progent can deliver occasional technical support to assist you to resolve particularly stubborn technical issues, or Progent can provide outsourced or co-sourced project management services to ensure that you complete major IT initiatives on time and on budget. Progent can assist with on-premises, cloud-based, or hybrid networks and can provide expertise with operating systems, apps, management tools and network infrastructure. Progent also offers specialized group or one-on-one training to show you how to manage and use Android phones and tablets efficiently.

We want to develop a long-term IT strategy but we don't have a Chief Information Officer. Can Progent help?
Progent can provide organizations with an information management expert who can serve as a part-time Chief Information Officer. This experienced technology executive can offer strategic direction to assist you to integrate sensible IT products to enhance business operations so they align more closely with your business objectives. Your company can develop and install a well conceived IT strategy without absorbing the expense of a full-time senior IT executive. Vital services Progent's part-time Chief Information Officer can carry out include growth strategies, rationalizing IT budgets, developing and tracking models for TCO, optimizing business processes, reviewing contracts with vendors, defining security policies, cash flow management, automating network administration, patch management, network asset documentation control, and disaster recovery/business continuity planning.

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If your small business is in San Mateo or anywhere in the San Francisco Peninsula area and you need computer assistance, IT outsourcing, or advanced services from a Progent consultant, call 650-931-2400 or visit Contact Progent.

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