Help Desk Support
Does Progent offer consulting help for server clustering with Windows 2003 Server?
Progent offers server clustering consulting to help your IT organization implement clustered server configurations that offer 100% uptime, even for normal maintenance functions. This non-stop capability is feasible because a single server in a cluster can be taken down for servicing without impacting users. Server clustering also frees support personnel to install vital security enhancements during regular working hours without reducing user productivity.
What is Progent's expertise with wide area networking?
Progent's IT engineers have extensive experience working with dozens of leading Internet Service Providers and
telecommunication carriers delivering a rich array of WAN and Internet connection options, including ADSL, ATM, DSL,
frame relay, SDSL, T1, T3 and VPN solutions to support our customers' needs for multi-site networks,
Internet connectivity, and voice communications.
Progent's ISP, telecommunication carrier and
collocation vendor experience includes AT&T, Cable & Wireless, Covad, EarthLink, Global Crossing, Level 3 Communications/Genuity,
MCI Worldcom/UUNET, Qwest Communications, PSINET, SAVVIS, SBC Pacific Bell, Sprint, Verio,
XO Communications and NextWeb.
Can Progent re-design and re-install an existing Active Directory implementation that proved to be inappropriate for our business?
Progent is experienced in delivering assistance reconfiguring Active Directory to make up for inappropriate initial decisions in deploying this sophisticated application. Progent can recommend deployment strategies that address important issues such as Active Directory naming standards, hierarchical model, IT management structure, selection and structure of group policy objects, as well as security and auditing definitions. Progent can also anticipate the impacts of server and service configurations on functionality and speed.
What are the advantages to my business of Progent's network monitoring outsourcing?
Microsoft Operations Manager (MOM) improves the availability of mission-critical programs by proactively detecting and helping to fix problems before they can crash a server. Microsoft Operations Manager can optimize system performance by checking user-defined performance levels and usage patterns on key servers, enabling IT support staff to be more efficient in adding performance-related products and to eradicate problem areas before they bring about serious system traffic jams. However, setting up Microsoft Operations Manager to take full advantage of this feature-rich monitoring software can be tricky. With more five years of experience with the NetIQ technology upon which MOM is derived, Progent's technical team members can help you choose appropriate MOM features, install and integrate MOM, and write specialized rules, scripts, reports and alerts for your IT system. Progent can also record MOM's network monitoring policies and procedures for your IT department.
What Types of organizations can Progent help?
Progent specializes in providing support outsourcing and computer support for small businesses plus branch office support for nationwide or multi-national enterprises. Progent's typical small business customers have between 10 and 250 users
at a site and cannot justify the time and expense required to manage a large team of system engineers who can offer expert Microsoft support, Cisco consulting, as well as in-depth knowledge of other important networking technologies. For large businesses, Progent can supplement internal IT staffs by providing world-class experience in deploying key Microsoft technologies. Progent's certified experts offer Active Directory help, Exchange 2007 Server expertise, Exchange Server 2003 support, and CISSP Security Consulting. For nationwide or global organizations with branch offices in Northern California, the Bay Area, Progent can be a seamless local extension of corporate computer system management. Very small companies find it affordable to use Progent's on-site or remote support services on an as-needed basis for tasks such as server configuration, email migration, computer upgrades, site relocation, hardware troubleshooting, or Help Desk Call Center support.
What are the key features of Progent's IT outsourcing packages?
Features of Progent's IT outsourcing packages include system evaluation to ensure that your computer system satisfies appropriate levels of security and off-site connectivity, round-the-clock network monitoring using Microsoft Operations Manager to resolve problems before they impact your productivity, if required Help Desk Support from Progent's IT staff, security audit to help preserve your network from intruders and virus attacks, application of Service Packs and security updates for servers and applications, reduced rates on Progent’s remote and in-person troubleshooting services, and the expertise of Progent’s team of Microsoft-certified system engineers and service technicians.
Can Progent help my business migrate from Windows 2000 Server?
Progent can help you design, justify and implement a project to migrate to Windows Server 2003 from Windows 2000 Server. For small companies and medium size businesses in the San Francisco Bay Area, Progent's Microsoft-certified consulting staff can provide system support and IT management services for the whole family of Microsoft .NET Enterprise Servers, Windows Server 2003, and Microsoft business applications. Progent's migration, configuration, update, support, and custom application development services include architecture and network design, installation and deployment.
Can Progent help maintain and improve my development environment for Linux applications?
Progent's Linux developer IT outsourcing services offer your Linux engineers access to skilled IT professionals to build and support your business network without the cost and hassle of maintaining a large internal administrative and support organization. Progent's IT outsourcing allows Linux developers to concentrate their technical skill on vital business concerns while still enjoying the rewards of first-rate IT service. Progent has written a Small Business IT Outsourcing White Paper that summarizes how outsourcing can save you money and boost productivity.
What can Progent do to help with disaster recovery?
Progent's disaster recovery consulting experts can help you make recovery strategies, design a fault-tolerant IT foundation, and run useful preparedness exercises.
More Questions and Answers
If your small business is in San Mateo or anywhere in the San Francisco Peninsula
area
and you require computer support, IT outsourcing, or professional services from a certified Progent consultant:
Call 650-931-2400 or send email to information@progent.com
