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What is Managed Network Monitoring and how can it help my business?
Managed Network Monitoring is a form of outsourcing that allows your in-house IT organization to take advantage of the server monitoring services of an outside IT support firm. If your company has a small internal information technology team, Progent's Managed Network Monitoring outsourcing offering is an economical way to optimize system availability, throughput and security.

Key components of Progent's Managed Network Monitoring Package include:

  • Progent performs a requirements evaluation and installs Operations Manager
  • Progent sets up an off-site Operations Manager server to track your network
  • Progent provides Helpdesk support, coordinated with System Center Operations Manager
  • Progent remotely monitors, analyzes, and/or resolves network trouble spots
  • Progent provides ongoing IT management including installation of service packs and security patches
  • Network Appliances must be covered by vendor's on-site warranty program

    How can Progent help large enterprises?
    Progent's IT experts can assist large businesses to plan, deploy, and manage major rollouts of key Microsoft, Cisco, and Oracle RDBMS technology by delivering support services including Active Directory (AD) expertise, MS Exchange 2016 Server planning and deployment, Exchange 2013 integration, SQL Server application development, Cisco network infrastructure design, Oracle database administration support, MySQL expertise, and project management support. Progent has helped some of the world's largest companies to integrate mission-critical business network solutions powered by Microsoft technology and can deliver transparent branch office support services for enterprises with local offices in the San Francisco Bay Area or in major cities in the U.S.

    My business application needs 24x7 support. Can Progent help?
    Progent's low-priced extended hours online technical support program offers clients round-the-clock availability of online technical support from Progent's TRC. Services available beyond standard work hours include resolving problems with Microsoft servers, Microsoft Windows desktop troubleshooting, help with Microsoft Office programs, system backup and recovery, and fundamental routing and switching support for Cisco technology.

    Does Progent offer consulting support for Cisco's Meraki cloud-managed Wi-Fi access points?
    Progent's Cisco Meraki wireless AP experts offer remote and onsite support to assist organizations of all sizes to design, deploy, manage, expand or debug Wi-Fi networks that include Cisco Meraki cloud-managed APs. Progent can help your business to set up and support Cisco's Meraki-based wireless networks for environments that range from a telecommuter's home or a remote office to a campus or a multi-site enterprise. Progent can also assist you to integrate other Cisco technology such as Catalyst, Nexus and Meraki switches, routers and ASA firewalls to build a cohesive ecosystem that provides identical connectivity, performance, security, ease of management and availability for wired and Wi-Fi clients regardless of their location or computing device. (Check out Meraki switches configuration and management.)

    Can Progent help us deploy System Center Data Protection Manager for automated backup?
    Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) provides small and mid-size organizations automatic backup and easy restore functions for Microsoft-based environment. Data Protection Manager 2016 delivers application-aware protection for key workloads such as Microsoft SQL, Exchange and SharePoint, backs up Windows and Linux virtual machines, supports virtual machines running on Hyper-V as well as VMware, and integrates seamlessly with Microsoft Azure for easy-to-manage cloud-based backup and recovery. Progent's Microsoft Gold-certified System Center 2016 Data Protection Manager consulting experts can assist you to design, deploy, manage, and repair a multi-site backup/restore system built around System Center 2016 Data Protection Manager. Progent can help you to upgrade from an older version of DPM or from an outdated system, and Progent can optimize your DPM 2016 environment for on local, colocated, cloud-based or hybrid deployments. Progent can provide remote or onsite consulting expertise and can provide occasional guidance to help you through challenging issues or deliver end-to-end project management or co-management support to help you finish your Data Protection Manager 2016 initiative on time and within your budget.

    How can Progent help my business with a complex Active Directory deployment?
    Progent's Active Directory support services include certified expertise in architecting, integrating and supporting complex Active Directory (AD) installations. Progent's Microsoft-certified staff have extensive experience diagnosing tough Active Directory issues such as replication bugs, multi-domain partition implementations, corrupted AD objects, clean-up of legacy beta software configuration objects in production Active Directory environments, and repair of failed installations of Active Directory and AD-integrated programs. In addition, Progent is skilled in using advanced AD utilities such as DCDIAG and NETDIAG. Progent can also suggest configuration techniques that address important areas including Active Directory naming conventions, hierarchical model, IT management structure, selection and design of group policy objects, as well as security and auditing specifications. Progent can also anticipate the impacts of alternate server and service configurations on capability and performance.

    How can I find out more about the benefits of Progent's IT outsourcing and co-sourcing services?
    Progent has produced an IT outsourcing white paper that describes the benefits businesses of any size can derive by outsourcing or co-sourcing network support and other information technology services. Progent has also produced IT Outsourcing datasheets for three support packages designed for small and medium sized companies.

    What are the most popular consulting services available from Progent for large enterprises?
    Progent's popular enterprise consulting services include:

    Can Progent help implement virtual desktops with Windows Server 2008 R2?
    Microsoft's virtual desktop technologies lower the work required for network managers to install applications so that they are consistent across a corporate user base, provide the ability to manage access to critical information, and enable quick deployment of new or upgraded desktops. With Microsoft Windows Server 2008 R2, the Terminal Services utility has been revamped and renamed Remote Desktop Services or RDS. Microsoft's innovative VDI infrastructure that powers RDS simplifies client access, enhances performance, tightens data security, centralizes management, and offers an almost transparent user environment. Progent's Windows Server 2008 R2 consultants can help your company to assess the business benefits of Microsoft's desktop virtualization solutions, set up pilot and production environments, improve your network architecture to accommodate virtual desktops effectively, assess and resolve security issues, and train your IT managers to follow best practices to gain maximum payback from desktop virtualization.

    Does Progent support Lync Server 2013?
    Microsoft Lync Server 2013 enables organizations of all sizes to build a manageable and protected communications ecosystem that supports the modern BYOD computing style with IM, presence, web meetings with app sharing, and both IP-based and PSTN calling enabled for a broad assortment of stationary PCs and handheld devices. Progent's certified Lync 2013 experts can help your company to evaluate the business benefits of Lync Server 2013, design an in-house, cloud-based (via Microsoft Lync Online) or mixed topology suitable for your current and future goals, implement Lync Server 2013 so as to speed up your ROI, and deliver live webinar and onsite training to your management team and end users. Progent offers in-depth expertise in key components of a Lync 2013 solution that include Microsoft Windows Server, SQL Server and Exchange Server, and Progent can help your organization to combine Lync 2013 with popular Microsoft Office and Office 365 apps such as Outlook clients, Word and PowerPoint.

    Does Progent offer consulting services for Microsoft Office Excel?
    Progent's Microsoft-certified Excel development experts can provide cost-effective online programming services for programs that utilize Office Excel or Microsoft Office 365 Excel as a platform for custom business applications. Progent can assist your company to plan, program, test, install, and manage new software; maintain and troubleshoot existing ones; and migrate applications based on older releases of Office Excel to newer ones. Progent offers support for VBA and Microsoft Access program development and can assist your company to connect Excel-based programs to Microsoft SQL Server or other external DBMs that can include real-time information. Progent's consultants can also help you to implement solutions that integrate Microsoft Office Excel with compatible Microsoft product families including Office Word, PowerPoint, Project, and SharePoint. Progent can also help you to upgrade to newer Excel releases, including the latest 64-bit release, and offers cost-effective remote virtual training classes in Excel that can be tailored for a single person or groups.

    How does Progent handle problem escalation?
    Progent follows a collaborative approach to problem escalation, making it possible to resolve even the most difficult technical problems that can crop up from time to time. By taking advantage of hundreds of man-years of background from Progent's Microsoft and Cisco-qualified experts, Progent can rapidly and cost-effectively solve networking problems that would baffle most IT service companies. Working with thousands of clients on implementation and troubleshooting jobs every year provides Progent a well-grounded understanding concerning what approaches work and which ones do not in solving IT problems.

    Can Progent help my business develop custom eCommerce applications?
    Progent's IT consultants can assist you to develop web sites that are integrated with sales and inventory software to lower the cost and maximize the dependability of on-line business. Progent can show you how to implement a secure, reliable e-commerce environment and build custom web applications using standard development tools and or customize standard applications so that they accommodate your special business requirements. Progent offers online services from certified Microsoft SQL Server developers and Oracle programmers and DBAs, and MySQL consultants to assist you to carry out mission-critical application development.

    Does Progent offer special IT outsourcing packages for mid-sized businesses?
    Progent can provide mid-sized companies in Northern California and in major cities across the United States two basic outsourcing service packages based around System Center Operations Manager:

  • Managed Network Monitoring Package
  • Comprehensive Network Monitoring Package

    To view a concise printer-friendly fact sheet describing Progent's two Network Monitoring Service Packages for medium size companies, click:Network Monitoring Packages.

    More Questions and Answers

    If your small business is in San Mateo or anywhere in the San Francisco Peninsula area and you are in need of computer assistance, IT outsourcing, or top-level expertise from a Progent consultant, call 650-931-2400 or visit Contact Progent.

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