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Can Progent help us deploy VMware Site Recovery Manager for disaster recovery preparedness?
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and verify a consistent workflow for recovering services rapidly after an outage. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-intrusive site migration, failback and site re-protect. Site Recovery Manager also supports non-disruptive testing for disaster recovery, updates and fixes and can generate audit reports to verify complete service recovery, validate Service Level Agreements and prove compliance. Progent offers the skills of a VCDX certified VMware SRM consulting expert to assist you to design, configure, test and maintain a disaster recovery solution based on VMware Site Recovery Manager.

Does Progent offer support for Microsoft SQL Server 2012?
Progent can provide the expertise of Microsoft-certified SQL Server 2012 consultants as well as seasoned software programmers, DBAs, project managers, Cisco-certified network architects, disaster recovery/business continuity planning specialists, and data security professionals to help you to maintain your Microsoft SQL Server 2012 environment and configure a cost-effective and secure IT infrastructure that lets you maximize the business benefit of SQL Server 2012. Progent can also assist your organization to upgrade to SQL Server 2016 or move to SQL Server 2014 from SQL Server 2012.

Does Progent support Cisco's legacy firewalls as well as next-generation ASA firewalls with Firepower Services?
The current Cisco ASA 5500-X Series of firewalls with Firepower Services provide substantially more bang for the buck than Cisco's previous firewalls and have replaced the ASA 5500 and PIX firewalls for new installations. Progent's Cisco-qualified CCIE network consultants can help your company to manage your legacy PIX or Cisco ASA 5500 firewalls or migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent's consultants offer online and onsite support for ASA 5500-X firewalls with Firepower Services and can help you to plan, integrate, tune, manage and debug firewall environments based around Cisco ASA 5500-X firewalls with Firepower Services.

Does Progent offer desktop support services?
Progent offers a wide array of cost-effective consulting and support services to assist your business to install, integrate, troubleshoot, and administer workstations and notebooks powered by Microsoft Windows, Apple Mac OS X Lion, or various editions of Linux. Progent's desktop support services include Windows 10 planning support, Windows 8.1 expertise, Microsoft Windows 7 support, Microsoft Office and Office 365 integration and training, and 64-bit computing upgrades.

What pricing structure does Progent use for support services?
Progent's convenient per-minute service model requires no complicated contracts, retainers or hidden charges for standard service. Many service organizations require minimum billing or other extra fees that drive up support costs. For online service from Progent during normal business hours, you are billed only for the actual hours spent working on your support issue. If it only takes a quarter of an hour to correct your problem, then you are charged only for fifteen minutes. For scheduled on-premises support work booked more than 24 hours in advance, you pay only for the time when a Progent expert is present at your location solving your problems. No extra on location surcharges or travel fees. Just our affordable per-minute rate. For emergency same-day on-site support calls, you may have to pay for our engineer's travel time, but never a higher emergency billing rate.

Does Progent offer consulting services for Microsoft Office and Office 365?
Progent's Microsoft Office and Office 365 consultants can help companies to incorporate Microsoft Office desktop and Microsoft Office 365 applications such as Excel, Word, PowerPoint, Microsoft Outlook, Access, Project and Publisher into a seamless productivity solution that provides fast return on investment and enables improved business outcomes. Progent can assist your company to interface Microsoft Office or Office 365 applications with one another and with additional core Microsoft technologies such as SharePoint Server, Microsoft Exchange Server and SQL Server. Progent can also assist you fix compatibility issues with various versions of Office and offers live online Microsoft Office and Office 365 training to individuals or teams.

What are the benefits of Progent's documentation of support services?
The aggregate service reports created for your organization by Progent helps you avoid becoming dependent on an individual consultant. Progent's detailed documentation of delivered services makes it possible for one Progent IT engineer to take up where another left off while eliminating time lost getting familiar with your IT environment. Detailed service documentation also give your in-house IT organization a better appreciation of important technical issues involving your network and offer insight about how to predict and fix problems in the future. In this way, Progent's service reporting is an important aspect of Progent's practice of knowledge transfer. Another advantage of Progent's service documentation is that your company can more efficiently create, an internal IT service organization if and when it becomes necessary to do so, or you can migrate to a different consulting group if you become unhappy with Progent's service.

Does Progent offer support for video conferencing and immersive telepresence?
Progent offers the services of an accredited video conferencing engineer with an extensive background deploying products from the major video conferencing/telepresence vendors including Cisco, Polycom, and LifeSize and can assist your company to design, install, expand, or maintain a video conferencing environment that preserves your investment and maximizes the strategic value of your information system. Progent can also provide the expertise of infrastructure consultants who can help businesses of all sizes to build and troubleshoot a network that delivers the speed, reliability, security, and expandability you need to accommodate your video conferencing/telepresence environment.

Does Progent Offer Support for Microsoft Dynamics NAV ERP Software?
The updated edition of MS Dynamics NAV offers powerful new features such as tailored Role Centers, improved management information and reporting capabilities, and advanced workflow management. Progent's Microsoft Dynamics NAV software experts can provide programming, configuration and troubleshooting services to enable your company to take advantage of MS Dynamics NAV. Progentís consultants can assist you to connect MS Dynamics NAV to additional systems and applications. Also, Progent can assist your organization to create and analyze databases so you can improve your knowledge of your business, acquire additional clients, expand your marketing strategies, and form productive partnerships.

What are the advantages of Progent's model for remote support?
The majority of computer system problems can be fixed immediately by Progent's group of remote service experts. This minimizes lost productivity which can result from waiting for a local consultant to show up in person. Furthermore, many freelance consultants and network service firms require minimum service billing that may convert a ten-minute visit into a two-hour expense. Progentís model of billing by the minute and charging only for support that is delivered allows Progentís remote support experts to solve hundreds of small issues every day at the least feasible expense. Further, the confidence of having reliable access to Progent's large group of IT consultants opens the door to a new world of powerful IT technologies that typical small companies might otherwise shy away from because of the risk of having insufficient expertise.

Does Progent support Microsoft and Cisco technology exclusively?
Progent's emphasis is Microsoft software and Cisco network technology, but Progent has extensive experience in the architecture, installation, and integration of cohesive networks that incorporate products from a variety of top vendors. Services available from Progent include Mac OS X and iPad help, Linux support, Sun expertise, iPhone integration, Android smartphone and tablet integration, BlackBerry management and integration, Citrix Virtualization support, plus consulting for Computer Associates, HP/Compaq, Dell Computers, IBM, Symantec, Trend Micro, VERITAS, and WatchGuard.

Does Progent Offer MySQL Application Programming and DBA Services?
Progent offers the services of an experienced MySQL DBA, developer, or data architect to assist you to plan, implement, and manage database applications powered by the MySQL platform. Progent's RDBMS experts can also assist your company install MySQL Cluster Edition with Windows 2008 R2 Server Failover Clustering (WSFC) for the highest levels of availability and performance.

We need fault-tolerant interoffice connectivity. Can Progent help?
Progent offers multi-site connectivity support to help you design and deploy fault-tolerant architectures for WAN connectivity. Progentís Cisco-certified Cisco Certified Internetwork Experts can plan and implement fault tolerant Inter-office connections supported by fault tolerant EIGRP routers or non-stop OSPF configurations of Cisco routers. Progent can show you how multi-path connectivity and transparent fail-over can provide economical 24x7 interoffice connectivity.

Can Progent help us select an Internet connectivity solutiuon that makes sense for our business?
Progent offers access to the affordable services of online Internet connectivity experts to help your organization to evaluate or enhance your Internet services so your Internet connectivity solution meets your business needs. Services available from Progent's engineers include assessment of your existing bandwidth utilization, carrier and service plan comparison and ordering, network provisioning, and overseeing a seamless move to a new carrier and/or service plan. Provisioning can include enhancing existing routers and deploying new ones, implementing firewalls, and designing dependable Border Gateway Protocol configurations. Progent's ISP, telecommunication carrier and data center vendor experience includes AT&T, Cable & Wireless, Cogent Communications, Covad, EarthLink, Global Crossing, Level 3 Communications, Qwest Communications, Savvis, Sprint, TW Telecom, Verio, and XO Communications.



More Questions and Answers

If your small business is in San Mateo or anywhere in the San Francisco Peninsula area and you are in need of computer help, IT outsourcing, or advanced services from a Progent consultant, call 650-931-2400 or visit Contact Progent.
















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