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How can Progent help us monitor and manage our servers and desktops?
ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to help keep your network running at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT management personnel and your Progent engineering consultant so any potential problems can be addressed before they can impact your network. Find out about the complete ProSight family of affordable managed services for small and medium-size organizations.

Does Progent support Cisco's legacy firewalls as well as next-generation ASA firewalls with Firepower Services?
The latest generation of ASA 5500-X Family Next-Generation Firewalls with Firepower Services offer significantly more value than Cisco's legacy firewalls and have replaced the ASA 5500 and PIX firewalls for new installations. Progent's Cisco-certified CCIE network consultants can help you to manage your current PIX or Cisco ASA 5500 firewalls or migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent's consultants offer online and onsite help with ASA 5500-X firewalls with Firepower Services and can help your organization to design, deploy, tune, manage and troubleshoot firewall environments based on Cisco ASA 5500-X firewalls with Firepower Services.

How can Progent help my Linux developers?
If you are developing UNIX or Linux applications on a system that includes Windows-based servers, desktops and software, Progent offers IT outsourcing services that keep your system operating smoothly while allowing you to concentrate on your area of strategic expertise. By taking advantage of automated system monitoring and providing remote and on-site support when you need it, Progent provides Linux developer support that offers an affordable way to maintain an IT network that features top-level reliability, security and speed.

We want to develop a long-term IT strategy but we don't have a Chief Information Officer. Can Progent help?
If your executive staff doesn't currently have a dedicated information system strategist, Progent's temporary CIO service can provide the help of an experienced information officer on a temporary basis to help with vital jobs such as growth strategies, managing technology budgets, creating ROI models, business process optimization, contract review, information security and compliance, business impact predictions, automating data center management, desktop management, software revision control, network monitoring, and business continuity planning.

Can Progent help configure and integrate Cisco wireless VoIP phones?
Integration of Cisco's wireless VoIP phones typically requires that you set up and fine tune many components of your wireless infrastructure including wireless access points, routers, wireless LAN controllers, and management tools. Progent's Cisco wireless IP phone configuration experts can provide online and onsite support to help your organization create and maintain a Cisco wireless VoIP phone solution by providing services that can range from debugging the set up of an IP phone or AP to offering comprehensive project management outsourcing or co-sourcing for modernizing the wireless infrastructure of a campus.

How can Progent help local governments and school districts with IT management?
Progent has a long background providing a broad range of remote network support and urgent troubleshooting services to local governments and school districts across the U.S. Progent is one of the pioneers in providing advanced remote IT support and has provided IT solutions to organizations in every state. Progent's online IT support for local governments saves travel expenses and resolves problems more quickly than on-premises support.

Can Progent help integrate a business intelligence (BI) reporting solution that consolidates all our vital data?
Progentís BI reporting consultants offer online and onsite consulting to assist your organization with any aspect of business intelligence (BI) reporting from troubleshooting or enhancing reports to designing and deploying an advanced business intelligence environment. Progent's BI experts can help you to maintain your current BI environment, assist you to migrate reports from an outdated reporting platform to a modern solution, and deliver custom remote mentoring to meet your individual needs. Progentís management reporting professionals offer experience in the leading BI reporting platforms including Microsoft's SQL Server BI stack (SSIS, SSAS, and SSRS), Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel BI add-ins including Power Pivot and Power View, and Report Designer.

How can Progent help integrate Office 365 Exchange Online with on-premises Exchange?
Microsoft has made a strong effort to enable seamless hybrid environments that combine Office 365 and on-premises Exchange deployments. This allows you to have specific mailboxes located on your physical datacenter or private cloud and other mailboxes hosted by Office 365. Progent's Microsoft Gold-certified Exchange consultants can help you with any phase of planning, implementing and debugging your hybrid Office 365 solution. Progent's Exchange consultants can deliver occasional expertise to help you resolve stubborn technical issues and also offer comprehensive project management outsourcing or co-sourcing to make sure your hybrid Office 365 initiative is successfully completed on schedule and within budget. For more information about Progent's consulting services for hybrid Office 365 and on-premises Exchange systems, refer to Office 365 integration with on-premises Exchange.

Does Progent offer project management services?
For enterprise clients in need of advanced project management support, Progent offers access to senior information technology experts with decades of experience in technology management, application development, and process engineering for organizations ranging from Big 4 companies to dot-com startups to government agencies. These seasoned IT managers can provide project management expertise to help organizations to adhere to leading practices to make sure strategic projects are completed on schedule and on budget.

Does Progent offer help with specific Apple Mac applications?
Progent's Mac experts can nurture the creative side of Mac networks by providing professional services and training in graphics, sound, and video. Progent's consultants can provide {Mac application education for titles that include Adobe PhotoShop, Adobe Illustrator, InDesign, Apple Final Cut Pro, MOTU Digital Performer, and Digidesign Pro Tools. Progent can also assist you with specific tasks such as scanning or digitizing sound or video or integrating an commercial grade post-production facility.

Does Progent offer an easy and affordable way for small businesses to evaluate their network security?
Progent has put together two ultra-affordable service bundles designed to enable small businesses to receive an objective security evaluation from a qualified security consultant. With Progent's External Security Inventory Checkup, a security expert administers a comprehensive examination of your IT infrastructure from beyond your firewall to uncover potential weaknesses in the security profile you present to the outside world. With Progent's Internal Network Security Inventory Checkup, a security expert executes a network scan from a secure machine within your company firewall to evaluate vulnerabilities to internal assaults. Both security inventory packages are configured and run from a protected external site.

How can Progent help large enterprises?
Progent's engineering staff can help large businesses to plan, execute, and manage major rollouts of vital Microsoft, Cisco, and Oracle technology by providing support services such as Active Directory (AD) consulting, Microsoft Exchange 2016 Server upgrade support, Exchange 2013 Server integration, SQL Server 2012 application development, Cisco network infrastructure design and troubleshooting, Oracle DBA and development services, MySQL consulting, and project management assistance. Progent has assisted some of the world's largest companies to integrate crucial IT solutions powered by Microsoft technology and can deliver seamless branch office support services for enterprises with local offices in the Bay Area or in major cities through the U.S.

More Questions and Answers

If your small business is in San Mateo or anywhere in the San Francisco Peninsula area and you are looking for technical support, IT outsourcing, or top-level services from a certified Progent professional, call 650-931-2400 or visit Contact Progent.

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