What are the advantages to my business of Progent's network monitoring outsourcing?
Microsoft Operations Manager (MOM) increases the availability of business-critical applications by proactively detecting and helping to resolve trouble spots before they are able to crash a network. MOM can optimize network throughput by examining selected performance levels and use profiles on key servers, enabling network managers to be more proactive in integrating performance-related products and to clean up problem areas before they bring about serious system bottlenecks. However, setting up Microsoft Operations Manager to take full advantage of this state-of-the-art monitoring software can be a challenge. With more five years of background with the NetIQ technology upon which MOM is based, Progent's technical staff can help you pick the right MOM features, install and configure MOM, and create custom rules, scripts, reports and alerts for your IT system. Progent can also document MOM's network monitoring policies and procedures for your IT staff.

Can Progent help customize Microsoft Word so that it is better integrated into the workflow of my business?
Progent can show you how to customize your Microsoft Word environment to take advantage of the newest edition, Microsoft Word 2003, which incorporates major improvements in publication management, team projects, and mail merge capabilities. A Microsoft Word consulting support specialist from Progent's Experts Team can help you incorporate Word's advanced capabilities into the workflow of your organization, create templates, and build productivity-enhancing macros.

Does Progent offer support for migrating from Microsoft Exchange 5.5 Server to Exchange Server 2007?
Progent's Microsoft Exchange migration support services can show you how to define and implement an effective in-place upgrade project that avoids business disruption, minimizes long-term maintenance demands, and renders your Exchange Server easy to administer.

What are the advantages of Progent's managed services for filtering spam, email-borne viruses and Directory Harvest Attacks?
Progent's E-Mail Guard utilizes the Managed Service Provider (MSP) technique to blocking spam because this enables security to start at the place of origin of spam and virus attacks — the Internet. Spam solutions set at the network gateway or at the workgroup server expose networks and application to destructive attacks and distracting junk email. Postini’s rendition of managed service is also programmed to intercept Directory Harvest Attacks (DHAs), which can only work in the SMTP stream at the Internet gateway.

What services are available from Progent to support Windows 2000 Server?
Progent's certified Microsoft team members can show you how to maximize the performance of your existing Microsoft Windows 2000 Servers and can streamline network administration, offer network help and problem solving and bolster security. Also, Progent offers access to CISSP and CISM certified security consultants to evaluate your existing system security and propose company-wide policies, methodologies and products to improve your security.

Does Progent have a defined methodology for best practices in solving IT problems?
Progent’s staff of Microsoft and Cisco-certified engineers average more than ten years of information technology industry experience, in the trenches of IT support, executing a multitude of networking projects for a broad spectrum of clients. Each Progent expert brings a set of personal methodologies from this extensive industry experience, and these are further refined by the company-wide best practices training that Progent instills in its support staff. For larger projects, Progent consultants employ the Microsoft Solutions Framework (MSF) model for service delivery which breaks projects down into well defined and manageable phases that minimize the chances of a project getting out of control.

What is Progent's methodology for enterprise IT projects?
For major information technology projects, Progent's methodology uses industry project management standards based on the best practices identified by the Microsoft Solutions Framework (MSF).

Key features of Progent's MSF methodology for major IT projects are: