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How Can Progent Help with Windows Server 2008 R2?
Progentís Microsoft Gold-certified Server Platform consultants can assist you to upgrade efficiently to Microsoft Windows Server 2008 R2 with SP1 and can optimize the advantages of Windows Server 2008 by delivering consulting support services that include system design, software and hardware integration, Hyper-V virtualization, clustering set up, disaster recovery process planning, security policy and enforcement, affordable and secure online connectivity, education, and remote consulting and technical support.

Can Progent help my company migrate to Windows 10?
Progent's Microsoft-certified Windows 10 migration consultants can assist businesses of any size to evaluate Windows 10 or to upgrade to Windows 10 from any earlier version of Microsoft Windows. Remote and on-premises evaluation and migration support for Microsoft Windows 10 provided by Progent include ROI estimates, project supervision, application compatibility testing, pilot systems, virtualization architecture, Cloud integration, mobile management, telecommuter access, data and identity security, automated provisioning and administration, network design, wired/wireless convergence, disaster recovery planning, group and personal training for network management staff and users, and ongoing technical help.

Can Progent help us monitor and manage all our IP-based resources?
ZENO is Progentís monitoring and management subscription service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the state of all vital IP-based assets that make up your network environment. When ZENO detects an issue, an alarm is sent automatically to your specified IT management personnel and your assigned Progent consultant so all potential issues can be addressed before they have a chance to impair or crash your IT system.

Does Progent offer support for Exchange Server 2016 Database Availability Groups (DAGs)?
Microsoft Exchange 2016 improves the speed and simplifies the implementation of DAGs, which offer an automatic failover cluster for high availability (HA). DAGs in MS Exchange 2016 Server reduce failover delay by as much as one third relative to Microsoft Exchange Server 2013. Other improvements cover setup defaults that follow leading practices for disaster recovery. Progent's Microsoft certified Exchange consultants offer DAG expertise to help your business to plan, implement and manage a DAG solution the offers advanced protection for your Exchange 2016 mailbox servers.

Does Progent offer support for Microsoft Dynamics GP 2015 R2?
Microsoft Dynamics GP 2015 R2 (formerly Great Plains) features a new design that improves cloud integration, works with the most popular handheld devices, permits single login with Microsoft Azure Active Directory, and strengthens security and compliance. Progent's certified Dynamics GP 2015 R2 consultants offer the broad knowledge and hands-on experience to resolve the many IT and business challenges associated with upgrading to Dynamics GP 2015 R2 and can assist your organization to carry out a smooth migration that will maximize the return on your investment in this powerful product.

How can Progent help my company filter spam, email-borne viruses, and Directory Harvest Attacks?
Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of leading information security vendors to provide centralized management and comprehensive security for all your email traffic. The hybrid architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to offer advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a first line of defense and blocks the vast majority of threats from making it to your security perimeter. This decreases your exposure to external attacks and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance provides a deeper layer of analysis for incoming email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email that stays within your corporate firewall.

What services are available from Progent for Microsoft Office Word and Office 365 Word?
Progent's certified Microsoft Office Word and Office 365 Word consultants can provide a wide selection of affordable online consulting services to assist you to manage and troubleshoot your current Microsoft Word environment or assist you to migrate to a newer version of Office Word. Services offered by Progent's experts include VBA software development, isolating and fixing compatibility problems between different releases of Word, interfacing Word with other Office applications such as Office Excel and Microsoft Outlook or with third-party platforms and plug-ins,infrastructure enhancements for dependable. reliable cloud connectivity, security consulting, and smart phone and tablet synchronization, and remote Office Word and Office 365 Word training tailored for individuals or groups.

Does Progent support Citrix desktop virtualization software?
Progent's Citrix-certified XenDesktop experts and XenApp virtual desktop specialists can assist your business to plan, implement, administer, and support a virtualized Windows desktop delivery system based on XenDesktop or XenApp for desktop virtualization. Progent's Cisco CCIE network consultants can help you optimize your infrastructure for distributing server-side and client-side applications, and Progent's datacenter support experts can help you to manage and support an off-site datacenter that offers high availability, advanced security, and fast recovery.

How can Progent help me migrate from a POP3 email system to Microsoft Exchange Server 2016?
Progent's Exchange 2016 migration professionals employ documented best practices to help you migrate from POP3 email installations to Microsoft Exchange Server 2016. Progent attends to critical procedures such as coordinating domain names so that both on-site and remote workers make a smooth migration from POP3 email. Progent can help you with configuring a local Exchange Server environment or help you house and manage your Exchange Server in an off-site, third-party Data Center.

What is Managed Network Monitoring and how can it help my business?
Managed Network Monitoring is a class of co-sourcing that permits your internal IT organization to take advantage of the server monitoring activities of an outside IT support group. If your business has a small internal IT staff, Progent's Managed Network Monitoring co-sourcing program is an affordable way to maximize network availability, capacity and security.

Key features of Progent's Managed Network Monitoring Package include:

  • Progent performs a needs assessment and installs Operations Manager
  • Progent deploys a remote Microsoft Operations Manager server to monitor your IT system
  • Progent provides Contact Center support services, coordinated with System Center Operations Manager
  • Progent remotely monitors, analyzes, and/or fixes problems
  • Progent provides regular network management including application of service packs and security patches
  • Network Appliances must be covered by vendor's on-premises warranty service

    How can Progent help integrate Office 365 Exchange Online with on-premises Exchange?
    Microsoft allows you to create transparent hybrid networks that combine Office 365 and on-premises installations of Exchange. This permits you to have specific Exchange mailboxes located on your corporate datacenter or private cloud and other mailboxes hosted by Office 365. Progent's certified Exchange consulting team can assist your organization with any facet of designing, integrating and troubleshooting your hybrid Office 365/Exchange network. Progent's Exchange specialists can provide as-needed support to help you resolve stubborn technical problems and also can provide comprehensive project management outsourcing to make sure your hybrid Office 365 initiative is carried out on time and within budget. For more information about Progent's consulting services for integrating Office 365 and on-premises Exchange systems, visit Office 365 integration with on-premises Exchange.

    Does Progent offer consulting services for Microsoft Office and Office 365?
    Progent's certified Microsoft Office and Office 365 consultants can help companies to incorporate Microsoft Office desktop and Office 365 applications including Excel, Office Word, PowerPoint, Microsoft Outlook, Access, Project and Publisher into a cohesive productivity solution that offers quick return on investment and promotes better business outcomes. Progent can help you to interface Microsoft Office or Office 365 applications with each other and with additional key Microsoft platforms including SharePoint, Exchange Server and Microsoft SQL Server. Progent's consultants can also assist you resolve compatibility problems between various versions of Microsoft Office desktop and offers live online Office and Office 365 instruction to individuals or groups.

    Does Progent offer consulting services for Microsoft Office Excel?
    Progent's Microsoft Office Excel development consultants can provide affordable remote programming support for applications that utilize Office Excel or Microsoft Office 365 Excel as a tool for custom business applications. Progent's engineers can help you to design, program, pilot, deploy, and administer custom applications; support and troubleshoot legacy software; and upgrade applications based on earlier versions of Excel to current ones. Progent offers expertise with Microsoft Excel VBA and Microsoft Office Access programming and can assist you to integrate Excel-powered software to SQL Server or other external DBMs that can include realtime information. Progent can also assist you to set up environments that integrate Excel with other Microsoft product families including Microsoft Office Word, PowerPoint, Project Server, and SharePoint Server. Progent can also assist you to upgrade to newer Excel releases, including the latest 64-bit version, and offers affordable remote virtual training in Excel that can be customized for individuals or groups.

    What security support does Progent offer for Linux/UNIX environments?
    If you run a mixed-platform IT environment that combines Linux/UNIX and Microsoft servers, Progent offers security support by providing a CISSP-certified network consultant to assist your whole business in a broad selection of security concerns. CISSP Certification denotes expertise with a global standard for data security. ANSI (American National Standards Institute) has granted the CISSP credential accreditation in the area of information security under ISO/IEC 17024. Progent can provide a CISSP-certified expert to help your company in a variety security areas such as:

  • Security Management Procedures
  • Security Infrastructure and Paradigms
  • Access Control Systems and Processes
  • Software Development Security
  • Process Security
  • Physical Security
  • Cryptography
  • Telecom, Network and Internet Security
  • Disaster Recovery Planning
  • Law, Investigation, and Ethics

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    If your small business is in San Mateo or anywhere in the San Francisco Peninsula area and you are in need of computer support, information technology outsourcing, or high-level services from a Microsoft or Cisco certified professional, call 650-931-2400 or visit Contact Progent.

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