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What are the advantages to my business of Progent's network monitoring services?
System Center Operations Manager increases the reliability of mission-critical programs by proactively identifying and helping to resolve problems before they are able to bring down a server. Microsoft System Center Operations Manager can optimize network throughput by checking user-defined performance thresholds and usage profiles on critical servers, allowing network managers to be more selective in integrating performance-related products and to eradicate trouble areas before they cause serious system bottlenecks. However, setting up Operations Manager to take complete advantage of this state-of-the-art monitoring tool can be difficult. With more five years of experience with the NetIQ software upon which MOM is derived, Progent's IT consultants can help you choose the right System Center Operations Manager features, deploy and configure Operations Manager, and generate specialized rules, scripts, reports and alarms for your network environment. Progent can also document Operation Manager's server monitoring policies and procedures for your IT department.

Can Progent help me build a secure Wi-Fi network that covers all my facilities?
Progentís Wireless Site Survey helps you to plan and implement a Wi-Fi wireless LAN adapted to your environment, offering your business a WLAN that has the reception, speed, capacity, Quality of Service, data protection, and roaming capability your business requires. Progent's Wireless Site Survey services are offered either as an economical online service or as a more comprehensive onsite service. Progentís on-premises survey features onsite walkthroughs, spectrum and security audits of your current wireless network, analysis of your buildingís layout, testing for RF interference, RF propagation modeling, identification of optimum placement for client-specified Wireless Access Points including Aironet access points, Meraki access points and Apple AirPort equipment, and a detailed report defining a new WLAN.

How can Progent help my business with a complex Active Directory deployment?
Progent's Microsoft-certified Active Directory experts have extensive experience troubleshooting complex Active Directory issues such as replication problems, multi-domain partition configurations, lost Active Directory objects, removal of beta application configuration objects in on-line AD environment, and restoration of unsuccessful setups of AD and AD-enabled applications. Progent is also skilled in using ďexpert onlyĒ Active Directory tools such as NTDSUTIL, DCDIAG and NETDIAG. Progent can also recommend deployment techniques that address key issues including AD naming standards, hierarchical model, IT administration model, selection and structure of group policy objects, as well as security and monitoring definitions. Progent can also analyze the implications of server and service configurations on capability and speed. Progent can assist businesses to design and roll out deployments of AD Domain Services by delivering Windows Server 2012 R2 support services and Windows Server 2016 hybrid cloud solutions.

Can Progent provide certified expertise for information assurance and SIEM solutions?
Global Information Assurance Certification was established in 1999 to certify the knowledge of network security experts. GIAC certifications are recognized by companies and institutions throughout the world including and the U.S. National Security Agency. Progent's GIAC-certified information assurance specialists can provide help with all of the security services addressed under GIAC certification including auditing infrastructure security mechanisms, incident handling, intrusion detection, web application security and security information and event management (SIEM) solutions for compliance with government mandates for reporting security events.

Does Progent offer stealth penetration testing services?
Stealth intrusion testing is a key component of any comprehensive IT system security plan. Progentís security professionals can perform extensive stealth penetration security checks without the knowledge of your company's in-house IT resources. Unannounced penetration checking shows whether existing security defense systems such as intrusion detection warnings and event log analysis are correctly set up and actively observed.

Can Progent help us design and integrate a Barracuda Backup solution?
Barracuda Backup is an affordable, subscription-based backup and disaster recovery service for small and mid-size businesses. A Barracuda Backup solution can incorporate a custom-designed physical storage device manufactured by Barracuda or a virtual appliance with comparable functionality but which utilizes your own storage infrastructure. Barracuda Backup safeguards vital business data generated locally, at one or more remote locations, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any location with a Barracuda Backup appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consulting experts offer a wide array of consulting services to assist your business to design, configure, operate and troubleshoot a backup and disaster recovery system built on Barracuda Backup. For details, see Barracuda Backup and disaster recovery consultants.

Does Progent offer consulting services for Windows Server Essentials?
Microsoft Windows Server Essentials is a value-priced, versatile OS that allows small businesses to make the move from the older physical in-house datacenter to the contemporary hybrid computing model that combines both local and cloud-hosted software and infrastructure. Progent's certified Windows Server 2012 R2 Essentials consultants offer cost-effective online consulting and technical support services for Windows Server Essentials. Progent can help you to assess the potential productivity and cost advantages of migrating to Windows Server Essentials and implementing a hybrid on-premises/cloud model for your computing environment. Progent can provide comprehensive project management so you can plan and carry out a smooth move to Windows Server 2012 R2 Essentials, Microsoft Office 365, and other Microsoft Cloud platforms and services. Progent can also provide as-needed consulting, technical support, and customized training.

Can Progent provide advanced consulting support for Cisco Catalyst, Nexus and Meraki switches?
Progent's Cisco-certified CCIE network engineers can provide world-class online and onsite consulting and technical support for Cisco's Catalyst, Nexus and Meraki series of managed switches for environments that run the gamut from small or midsize businesses and campus LANs to giant data centers and ISPs. Progent can help you to deploy Cisco's quickly evolving switch technology to realize the throughput, expandability, resilience, virtualization, data protection and ease of management needed by your organization. To learn about Progent's consulting and troubleshooting services for Cisco's market-leading portfolio of Catalyst switches, see Cisco Catalyst switch consulting and support services. To learn about Progent's consulting and support services for Cisco's Nexus Series of data center switches, refer to Cisco Nexus switch consulting services. For details about Progent's support for Cisco Meraki switches, go to Cisco Meraki switches configuration and management.

Can Progent help my business develop custom eCommerce applications?
Progent's network experts can assist your company to create web sites that are driven by sales and inventory applications to minimize the expense and maximize the dependability of on-line business. Progent can help you to set up a secure, highly available e-commerce infrastructure and create specialized web applications based on standard development tools and or customize available applications so that they support your specific business needs. Progent can provide affordable online access to certified Microsoft SQL Server programmers and Oracle programmers and database administrators, and MySQL consultants to assist you to carry out mission-critical application development.

Does Progent support Cisco's legacy firewalls as well as next-generation ASA firewalls with Firepower Services?
The latest generation of ASA 5500-X Series of firewalls with Firepower Services provide substantially more bang for the buck than Cisco's previous PIX and ASA 5500 firewalls and have replaced the ASA 5500 and PIX 500 firewalls for all new deployments. Progent's Cisco-qualified CCIE network consultants can assist you to manage your current PIX or Cisco ASA 5500 firewalls or migrate to Cisco ASA 5500-X firewalls with Firepower Services. Progent's consultants offer online and on-premises help with ASA 5500-X firewalls with Firepower Services and can assist your organization to plan, integrate, tune, manage and troubleshoot firewall environments built around Cisco ASA 5500-X firewalls with Firepower Services.

What services are available from Progent for Microsoft Office Word and Office 365 Word?
Progent's certified Office Word and Office 365 Word experts offer a wide range of economical remote consulting services to assist your organization to manage and troubleshoot your legacy Microsoft Word environment or help you to move to a current version of Microsoft Office Word. Services available from Progent's experts include VBA software development, identifying and resolving compatibility issues between different versions of Word, interfacing Office Word with other Microsoft Office apps such as Office Excel and Outlook or with third-party data sources and plug-ins,infrastructure enhancements for dependable. reliable cloud access, security and compliance support, and smart phone and tablet integration, and remote Microsoft Office Word and Office 365 Word training sessions tailored for individuals or groups.

Does Progent offer support for Microsoft Dynamics GP 2015 R2?
Dynamics GP 2015 R2 features a revamped architecture that enhances cloud readiness, works with the most popular handheld devices, permits one-time sign-on with Azure Active Directory, and tightens security and compliance. Progent's experienced Dynamics GP 2015 R2 consultants and developers have the broad knowledge and hands-on experience to address the critical technical and business issues involved with deploying and managing Microsoft Dynamics GP 2015 R2 and can help you to perform an efficient migration that will maximize the business value of your investment in this mission-critical platform.

What are the key features of Progent's IT outsourcing packages?
Features of Progent's IT outsourcing offerings include network assessment to ensure that your network satisfies appropriate standards of security and remote connectivity, 24x7 system monitoring using MOM to anticipate issues before they disrupt your business, if required Help Desk Support from Progent's IT staff, security assessment to help protect your system from intruders and viruses, application of Service Packs and security updates for servers and applications, discounts on Progentís off-site and on-premises troubleshooting services, and access to Progentís team of Microsoft-certified network architects and service personnel.

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If your small business is in San Mateo or anywhere in the San Francisco Peninsula area and you are in need of technical assistance, IT outsourcing, or advanced expertise from a Microsoft or Cisco certified engineer, call 650-931-2400 or visit Contact Progent.

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