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Does Progent offer consulting support for Cisco's Meraki cloud-managed Wi-Fi access points?
Progent's Meraki wireless AP consultants provide remote and onsite support to help organizations of any size to plan, install, maintain, upgrade or repair Wi-Fi systems that utilize Cisco Meraki wireless access points. Progent can help your business to configure and support Cisco's Meraki-based Wi-Fi networks for sites that range from a teleworker's home or a remote office all the way to a campus or a nationwide enterprise. Progent can also assist you to configure additional Cisco products including switches, routers and firewalls to build a seamless network infrastructure that provides identical connectivity, responsiveness, security, manageability and availability for wired and wireless clients regardless of their location or computing device. (See Cisco Meraki switches configuration and management.)

Does Progent offer help with specific Apple Mac applications?
Progent's Apple Macintosh consultants can support the creative aspect of Macintosh networks by offering consulting services and teaching in imaging, sound, and multi-media. Progent's trainers can provide Apple Mac application education for creative tools that include Photoshop, Adobe Illustrator, InDesign, Apple Final Cut Pro, Apple Logic, and Digidesign Pro Tools. Progent can also help you with specific tasks such as image capture or digitizing sound or video or installing an commercial grade post-production studio.

How Can Progent help us integrate NetApp's MetroCluster zero-data-loss disaster recovery platform?
NetApp MetroCluster is a high-availability and disaster recovery software suite that combines failover storage clustering along with continual replication to provide rapid, zero data loss disaster recovery (DR) between datacenters located up to 185 miles (300km) away from one another. Progent can provide access to a NetApp MetroCluster expert who can help your business to design, deploy, administer, upgrade, test and repair a disaster recovery solution built around NetApp MetroCluster. Progent can help you to select a topology for your MetroCluster environment that aligns with your technical needs and budget. Progent can make sure you follow best practices for installing your MetroCluster environment by providing guidance with procedures like assigning shelf IDs, determining plexes layout, provisioning volumes, setting up NetApp Snapshot, installing Cisco and Brocade switches, designing a tiebreaker, setting up a TCP/IP configuration replication network between your peered clusters, and verifying your MetroCluster disaster recovery solution to verify compliance with information assurance standards and government mandates.

What is Managed Network Monitoring and how can it help my business?
Managed Network Monitoring is a form of co-sourcing that allows your in-house IT organization to benefit from the system monitoring services of an outside consulting firm. If your operation has a small in-house IT staff, Progent's Managed Network Monitoring co-sourcing offering is an economical way to optimize network reliability, capacity and security.

Key components of Progent's Managed Network Monitoring Package include:

  • Progent does a needs evaluation and installs System Center Operations Manager
  • Progent sets up an off-site Operations Manager server to track your IT system
  • Progent provides Help Desk Call Center support services, coordinated with System Center Operations Manager
  • Progent remotely tracks, analyzes, and/or fixes network trouble spots
  • Progent provides regular IT management including application of service packs and security updates
  • Hardware must be under vendor's on-site warranty service

    Does Progent offer consulting help for server clustering with Windows Server?
    Progent can provide Microsoft Windows Server 2012 R2 failover clustering consulting and support, Windows Server 2008 R2 failover clustering expertise, and Windows 2003 clustering support to help your enterprise implement clustered server configurations that can provide enterprise-class uptime, even for normal maintenance functions. This high-availability is possible because any server in a cluster can be taken down for servicing without impacting workers. Clustering also allows IT personnel to perform critical security updates during regular business hours without affecting user productivity.

    Can Progent help with setting up and using Microsoft Project?
    Progent's Microsoft Project experts can provide in-depth expertise in implementing and using Microsoft Office Project Server and Project Online and can provide a broad variety of affordable online support services following industry best practices to help organizations of all sizes to receive all the benefits of this leading project management solution. Services available from Progent include project planning, installation and upgrades, setting up secure collaboration among local and remote or mobile users, network infrastructure optimization, and specialized online training classes.

    How can Progent help me integrate Microsoft System Center 2012 R2?
    Progent's System Center 2012 consulting experts have more than a decade of experience integrating, supporting and troubleshooting the key platforms that make up Microsoft System Center and can help your organization to plan, deploy, support, and repair your Microsoft System Center 2012 R2 solution to optimize the availability and performance of your critical IT resources across a mix of Windows and Linux/Unix OS environments and on-premises and Cloud-connected fabric. Progent also can provide System Center 2016 upgrade planning and support to assist you to transition to the current edition of Microsoft System Center from a previous one or from a third-party IT management platform to deliver the advantages of best-in-class deployment, automation, security, plus datacenter and application availability and performance monitoring.

    Does Progent support Microsoft and Cisco technology exclusively?
    Progent's focus is Microsoft software and Cisco network technology, but Progent has broad experience in the design, installation, and integration of cohesive networks that incorporate technology from several top vendors. Support services offered by Progent include Mac and iPad consulting, Linux integration, Sun Solaris expertise, iPhone integration and management, Android smartphone integration, BlackBerry integration, Citrix consulting, plus technical services for Computer Associates, HP/Compaq, Dell Computers, IBM, Symantec, Trend Micro, VERITAS, and WatchGuard.

    How can Progent help improve the fault tolerance of my network?
    Progent's fault-tolerant IT consulting experts can help you construct a sensible, fault-tolerant network that addresses important areas covering a broad array of system infrastructure technologies and methodologies including fault tolerant Internet access, server and storage clustering, server and router load balancing, Data Center solutions, interoffice communication, and business continuity planning.

    What VMware virtualization products are supported by Progent?
    Progent can provide the assistance of a certified VMware VCDX expert to help your organization design, deploy, manage and repair VMware vSphere-based virtualization solution for on-premises networks, private and public clouds, or hybrid cloud systems. Progent's VMware vSphere and vCloud consulting team can provide world-class expertise for deploying and integrating VMware Site Recovery Manager and VMware's NSX virtual network system for disaster recovery and application continuity. Progent offers extensive understanding of VMware vCloud Director (vCD), VMware vRealize Automation (vRA), vRealize Orchestrator (vRO) and vCloud used for administering private and public cloud and hybrid cloud solutions that provide maximum uptime, fault tolerance, and disaster recovery.

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    If your small business is in San Mateo or anywhere in the San Francisco Peninsula area and you are in need of computer help, IT outsourcing, or high-level expertise from a Progent professional, call 650-931-2400 or visit Contact Progent.

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