Onsite Service Available in San Mateo, Burlingame, Foster City, Belmont, San Carlos, Half Moon Bay

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What is Managed Network Monitoring and how can it help my business?
Managed Network Monitoring is a class of outsourcing that enables your internal IT team to take advantage of the network monitoring services of an outside consulting group. If your operation has a small internal IT organization, Progent's Managed Network Monitoring outsourcing program is an affordable way to increase network reliability, performance and security.

Key features of Progent's Managed Network Monitoring Package include:

  • Progent performs a needs evaluation and configures Operations Manager
  • Progent deploys an off-site Microsoft Operations Manager server to monitor your IT system
  • Progent provides Help Desk Call Center support services, coordinated with System Center Operations Manager
  • Progent remotely tracks, analyzes, and/or fixes network trouble spots
  • Progent provides regular IT management including installation of service packs and security patches
  • Network Appliances must be covered by manufacturer's on-premises warranty program

    Can Progent help my business customize applications based on Microsoft Dynamics GP (Great Plains)?
    The open design of Great Plains makes it affordable to develop customized Microsoft Dynamics GP applications that provide all of the core capability of proven Great Plains solutions but also address the specialized needs of your organization. With the utilization of the Modifier with MS Visual Basic, software engineers are able to work with the most widely used customization environment in the IT world to adapt Microsoft Dynamics GP data views, supplement or change business logic, customize forms and reports, or expand interaction with Microsoft Office applications. Progent's experience with Microsoft .NET programming, SQL Server 2016 integration, SQL Server 2014 programming and troubleshooting, and programming background with VBasic, XML, and other developer environments makes it possible to design custom mission-critical applications and eCommerce solutions that integrate seamlessly with Microsoft Dynamics GP.

    What are the most popular consulting services available from Progent for large enterprises?
    Progent's popular enterprise consulting services include:

    What types of organizations can Progent help?
    Progent provides IT outsourcing, Azure and Amazon AWS cloud integration and PC and mobile device support for small and midsize businesses, economical online IT consulting for local governments and school districts, plus branch office networking support and disaster recovery solution design for enterprises. Progent's small business clients typically cannot afford the hassle and expense needed to maintain a full-time IT support staff and depend on Progent for occasional advice, integration and troubleshooting. Small and midsize businesses find it cost effective to utilize Progent's remote support services on an as-needed basis for tasks like Windows Server deployment, Exchange Server migration, network appliance upgrades, site moves, cloud integration, or Help Desk outsourcing. For enterprise-class disaster recovery/business continuity(DR/BC) solutions, Progent can provide fast online or onsite access to a Cisco-certified CCIE network engineer, a VMware VCDX-certified Site Recovery Manager (SRM) consultant expert, or a NetApp MetroCluster consultant. Progent's CISA and CISM-certified information assurance consultants can provide a range of security and compliance evaluation packages tailored for networks of all types and sizes.

    Does Progent offer a secure data backup service for small businesses?
    ProSight Data Protection Services cloud backup offer small and mid-sized businesses an affordable end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly price, ProSight DPS automates and monitors your backup processes and enables fast recovery of vital data, applications and VMs that have become lost or corrupted due to component breakdowns, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight DPS can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's backup and recovery consultants can provide world-class expertise to set up ProSight Data Protection Services to be compliant with government and industry regulatory standards such as HIPPA, FINRA, and PCI and, when needed, can assist you to recover your critical data. Find out about Progent's entire ProSight portfolio of low-cost network management outsourcing services for small and medium-size businesses

    Does Progent offer an affordable security solution that can protect all my physical and virtual endpoints?
    Progent's ProSight Enhanced Security Protection (ESP) services deliver affordable multi-layer protection for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge technologies incorporated within a single agent managed from a single console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP environment that meets your organization's specific needs and that helps you demonstrate compliance with legal and industry data security regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that require immediate action. Progent's consultants can also assist your company to install and test a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange filtering.

    How can Progent help my business integrate Windows Hyper-V server virtualization software?
    Progent's Microsoft-certified Windows Server 2016 consultants and Windows Server 2012 R2 consultants can help you evaluate the potential advantages of Hyper-V-based virtualization for your company, conduct test installations to validate Hyper-V's operation with your production applications, evaluate your network infrastructure for optimal operation with virtualization solutions, assist you in moving to Microsoft Windows Server 2016 or Windows Server 2012 R2 and setting up Hyper-V, educate your network management personnel to track and manage Hyper-V, provide expert consulting support for improving the security of your virtual machines, design and validate business continuity procedures that optimize network uptime, and provide ongoing consulting and technical support including affordable online repair and turn-key Help Desk outsourcing.

    Can Progent help us use Cisco CUBE technology to set up SIP PSTN trunks?
    Progent's Cisco CCIE-certified SIP trunk experts and CUBE configuration consultants can assist you to design, deploy, manage, troubleshoot and enhance Cisco's SIP (Session Initiation Protocol) infrastructure technology and Cisco's CUBE-based SIP trunks. Progent can provide cost-effective online or onsite support to help companies to move smoothly to an advanced communications network that delivers accelerated return on investment. Progent's certified Microsoft collaboration experts can help you to establish connections between Cisco's CUBE SBC and Microsoft's VoIP and IP video applications such as Skype for Business Server or Lync for access to a SIP-based IP PSTN trunk.

    How can Progent help us protect our network from ransomware and other modern threats?
    Progent's ProSight Active Security Monitoring (ASM) endpoint protection (EPP) service incorporates cutting edge behavior analysis tools to defend endpoint devices as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which routinely escape traditional signature-matching AV tools. ProSight ASM protects local and cloud-based resources and offers a single platform to address the complete malware attack progression including filtering, infiltration detection, mitigation, cleanup, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Read more about the complete ProSight suite of affordable network management outsourcing services for small and mid-size organizations.

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    If your small business is in San Mateo or anywhere in the San Francisco Peninsula area and you need technical support, information technology outsourcing, or high-level expertise from a Progent consultant, call 650-931-2400 or visit Contact Progent.

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