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Does Progent offer special IT outsourcing packages for mid-sized businesses?
Progent can provide medium size companies in Northern California and in larger cities across the U two basic outsourcing service packages built around System Center Operations Manager:
  • Managed Network Monitoring Package
  • Comprehensive Network Monitoring Package

    To see a single-page printable fact sheet describing Progent's Network Monitoring Service Packages for mid-sized organizations, click:Network Monitoring Packages.

    How can Progent help local governments and school districts with IT management?
    Progent has a long background providing a full-spectrum of online network support and emergency troubleshooting services to local governments and schools throughout the United States. Progent is one of the pioneers in delivering expert online network support and has provided IT solutions to clients in every state. Progent's online network support for local governments eliminates travel costs and solves problems faster than onsite support.

    What are the most popular consulting services available from Progent for large enterprises?
    Progent's popular enterprise IT support services include:

    What types of organizations can Progent help?
    Progent offers IT outsourcing, cloud integration plus PC and mobile device support for small and midsize businesses, economical online IT consulting for local governments and schools, plus branch office networking support and disaster recovery/business continuity solutions for large corporations. Progent's small company clients typically cannot justify the distraction and cost required to have their own full-fledged IT management team and depend on Progent for occasional guidance, integration and troubleshooting. Small and midsize businesses find it cost effective to use Progent's remote support services on an occasional basis for jobs like Windows Server configuration, Exchange Server set up, network hardware patching, site relocation, hybrid cloud integration, or Call Center outsourcing. For enterprise-class disaster recovery/business continuity(DR/BC) solutions, Progent can provide fast remote or on-premises access to a Cisco-certified CCIE network consulting specialist, a VMware VCDX-certified Site Recovery Manager consultant expert, or a NetApp MetroCluster and FlexPod consultant. Progent's CISSP and GIAC-certified data security consultants can provide an array of security and compliance evaluation packages designed for organizations of all types and sizes.

    Does Progent Offer MySQL Application Programming and DBA Services?
    Progent's MySQL software developers, database architects, and DBAs can provide cost-effective remote database administration or software programming support and can help organizations of any size to integrate and support MySQL within a robust IT environment that offers high levels of speed, scalability, and protection. Progent also has proven skill helping companies migrate applications from an Oracle environment to MySQL.

    Does Progent offer consulting support for Altaro VM Backup software?
    Altaro VM Backup provides small businesses a dependable and affordable platform for backing up and restoring Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be used for on-premises, remote, multi-site, and cloud-hosted architectures and also supports low-cost backup to Microsoft Azure Block Blob storage. Top features include industry-leading Augmented Inline Deduplication to reduce backup storage requirements, Continuous Data Protection (CDP) with backup spacing as little as five minutes for minimizing your Recovery Point Objective (RPO), advanced encryption, granular restore options for individual files and emails, extensive support for Windows Server Cluster Shared Volumes and for vCenter for managing larger deployments, and support for Microsoft VSS technology to back up live VMs with zero downtime. Progent is an Altaro partner and offers a broad array of consulting services to help you to design, deploy, manage and troubleshoot a backup/restore system powered by Altaro VM Backup. To find out more, see Altaro VM Backup Consulting Services.

    What is Managed Network Monitoring and how can it help my business?
    Managed Network Monitoring is a class of outsourcing that permits your in-house IT organization to benefit from the server monitoring services of an outside consulting group. If your operation has a small in-house IT group, Progent's Managed Network Monitoring outsourcing offering is an affordable way to maximize system availability, performance and security.

    Key components of Progent's Managed Network Monitoring Package include:

  • Progent performs a requirements evaluation and configures System Center Operations Manager
  • Progent deploys an off-site Operations Manager server to track your IT system
  • Progent provides Help Desk support services, coordinated with Operations Manager
  • Progent remotely tracks, diagnoses, and/or resolves network trouble spots
  • Progent performs regular service maintenance including application of service packs and security patches
  • Hardware must be under manufacturer's on-premises warranty service

    Can Progent provide certified expertise for information assurance and SIEM solutions?
    GIAC (Global Information Assurance Certification) was founded in 1999 to validate the knowledge of computer security experts. GIAC accreditations are acknowledged by companies and institutions all over the world including and the United States National Security Agency (NSA). Progent's GIAC-certified information assurance specialists can provide support for any of the security services addressed under GIAC certification including evaluating network security mechanisms, event management and response, traffic analysis, web application security and security information and event management (SIEM) solutions for compliance with regulatory mandates for reporting security events.

    How Can Progent help us integrate NetApp's MetroCluster zero-data-loss disaster recovery platform?
    NetApp MetroCluster is a disaster recovery platform that uses failover storage clustering along with continual replication to provide rapid, zero data loss disaster recovery between datacenters that are up to 185 miles (300km) apart from each other. Progent can provide the skills of a NetApp MetroCluster expert who can help you to plan, configure, administer, update, test and repair a disaster recovery system based on NetApp MetroCluster. Progent can help you to select a topology for your MetroCluster deployment that meets your technical needs and IT budget. Progent can ensure you adhere to best practices for configuring your MetroCluster solution by delivering help with tasks such as assigning shelf IDs, arranging aggregate and plexes layout, provisioning FlexVol volumes, setting up NetApp Snapshot, installing Cisco and Brocade switches, implementing a tiebreaker, designing a configuration replication network between your peered clusters, and verifying your disaster recovery system to prove adherence with industry standards and government requirements.

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    If your small business is in San Mateo or anywhere in the San Francisco Peninsula area and you are in need of computer support, IT outsourcing, or advanced expertise from a certified Progent consultant, call 650-931-2400 or visit Contact Progent.

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