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Can Progent help my business customize applications based on Microsoft Dynamics GP (Great Plains)?
The open architecture of Microsoft Dynamics GP (Great Plains) makes it possible to create custom Microsoft Dynamics GP applications that offer all of the core capability of proven Great Plains applications but also handle the particular needs of your organization. With access to the Modifier with MS Visual Basic, application programmers can work with the most popular customization environment in the software industry to adapt Microsoft Dynamics GP data views, supplement or change business logic, customize forms and reports, or extend interaction with Microsoft Office applications. Progent's expertise with Microsoft .NET support, SQL Server 2016 integration, Microsoft SQL Server 2014 support, and development background with VBasic, XML, and other developer environments makes it possible to design custom line-of-business applications and eCommerce solutions that integrate transparently with Microsoft Dynamics GP.

Can Progent help us deploy System Center Data Protection Manager for automated backup?
System Center 2016 Data Protection Manager provides small to medium-size businesses near-continuous backup and easy recovery capabilities for Microsoft-based networks. SCDPM 2016 offers application-sensitive protection for key platforms such as Microsoft SQL, Exchange Server and SharePoint, protects Windows and Linux virtual machines, supports VMs hosted by Windows Hyper-V as well as VMware, and can use Azure for easy-to-manage cloud backup and recovery. Progent's Microsoft Gold-certified DPM 2016 consultants can assist you to design, deploy, administer, and troubleshoot an enterprise-wide backup/recovery system powered by Data Protection Manager 2016. Progent can help you to upgrade from a previous release of Data Protection Manager or from a legacy solution, and Progent can tune your SCDPM 2016 environment for on premises, colocated, cloud-based or hybrid deployment models. Progent can provide remote or onsite support and can deliver as-needed expertise to help you through technical bottlenecks or provide comprehensive project management or co-management services to make sure you complete your Data Protection Manager 2016 deployment on time and on budget.

How can Progent help us with our hybrid cloud solution?
Progent's hybrid cloud solutions consultantsoffer expert online consulting services to assist organizations of all sizes to integrate their networks with leading public cloud platforms including Azure and Amazon Web Services. Progent can assist you to plan and manage cost-effective hybrid ecosystems that can include Windows and Linux systems and applications in hybrid architectures that combine physical IT assets along with public cloud services. To help you to integrate public cloud services with physical datacenters, Progent can provide a variety of cloud integration services such as Office 365 integration with on-premises Exchange, Microsoft Azure enterprise hybrid cloud planning and deployment services, Amazon AWS cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting.

How can Progent enhance my network security?
Progent's CISA and GIAC-certified network security professionals can help you develop a comprehensive IT security strategy that includes technologies plus processes to guard your information assets. Progent's ISA Server consultants and Forefront Threat Management Gateway engineers can help you to maintain Microsoft's discontinued firewall platforms. Progent's Cisco ASA firewall with Firepower Services engineers can assist you to configure Cisco network appliances for optimum infrastructure security. Progent's security assessment testing services offer economical and objective evaluations of your existing security profile. Progent's Email Guard spam filtering service can stop spam and email-based malware before they can reach your security perimeter.

How can Progent help us take full advantage of Microsoft Project Server?
Progent's Microsoft Project Server consultants can provide advanced remote and on-premises support for Project Server and for all Microsoft platforms that integrate closely with Project Server. Consulting services provided by Progent include Project Professional planning and support, SharePoint Server 2013 planning and configuration, Microsoft SQL Server 2016 integration, SQL Server 2014 integration, MS Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting, Office Excel and Microsoft Office 365 Excel application support, plus Office PowerPoint and Visio webinar classes. Progent can provide Cisco-certified CCIE engineers to help you to optimize your environment to accommodate local, branch office, home-based, and mobile workers so they can use Project Server 2010 to collaborate securely and productively. Progent's certified network security consultants can assist your IT team to adopt and police security workflows that protect sensitive business data without disrupting productive information sharing.

What are the advantages of Progent's model for remote support?
The majority of IT problems can be resolved quickly by Progent's group of remote service engineers. This minimizes lost productivity which can be caused by waiting for an on-site consultant to show up at your office. In addition, many freelance consultants and network service groups require minimum service charges that may turn a ten-minute visit into a two-hour expense. Progentís model of billing by the minute and billing exclusively for service that is performed permits Progentís remote service experts to solve hundreds of minor problems daily at the lowest possible expense. In addition, the confidence of knowing there is reliable access to Progent's large group of technical consultants opens the door to a new world of sophisticated network technologies that many small organizations might otherwise shy away from because of the risk of having inadequate support resources.

Can Progent help me manage and troubleshoot BlackBerry smartphones and BlackBerry Enterprise Server?
Progent offers the expertise of BlackBerry-qualified consultants who can assist small companies to plan, administer, and troubleshoot BlackBerry Enterprise Server and BlackBerry smartphones affordably and effectively, doing away with the need for an internal BlackBerry expert and reducing the cost and hassle of maintaining a mobile wireless workgroup. Progent's BlackBerry specialists have extensive backgrounds working with Progent's Microsoft-certified consultants, Cisco CCIE engineers, and CISA and CISM-certified security engineers. This breadth of knowledge, in conjunction with Progent's efficient remote service delivery model, offers small companies an efficient solution for integrating BlackBerry technology productively into their information system.

How can Progent help businesses create wireless solutions?
Progent's wireless technology consultants have wide-ranging backgrounds in the integration and support of wireless information technology and can assist your IT team to design, deploy, manage and troubleshoot wireless ecosystems that are secure, resilient, expandable, easy to administer and operate, able to support your critical workloads, and seamlessly integrated into hybrid cloud environments. Remote and onsite expertise available from Progent span a variety of wireless technologies and include smartphone and tablet management, Wi-Fi network infrastructure design and installation, wireless site surveys, wireless VoIP phone configuration and troubleshooting, and building-to-building wireless connections.

How Can Progent help our company migrate to Exchange 2013?
Progent can provide expert Exchange Server 2013 migration consulting services including ROI evaluation, end-to-end project management services, site analysis, specification of all new software and equipment required, preparing your Active Directory forest and domains for optimal operation with your Exchange Server 2013 environment, configuring Database Availability Groups that deliver maximum availability to your mailbox servers, pilot testing at a customer's site or at Progent's test facility, managing temporary coexistence of Exchange Server 2013 and previous versions of Exchange Server, implementation of the new Exchange environment, decommissioning the previous system, and training for client's support staff and users.

What is Managed Network Monitoring and how can it help my business?
Managed Network Monitoring is a type of co-sourcing that allows your internal IT staff to benefit from the system monitoring services of an outside consulting group. If your company has a small in-house IT organization, Progent's Managed Network Monitoring co-sourcing offering is an economical way to optimize system availability, performance and security.

Key components of Progent's Managed Network Monitoring Package include:

  • Progent performs a needs assessment and installs Microsoft Operations Manager
  • Progent sets up a remote System Center Operations Manager server to monitor your IT system
  • Progent provides Help Desk Call Center support services, coordinated with Microsoft Operations Manager
  • Progent remotely monitors, analyzes, and/or fixes problems
  • Progent performs ongoing service maintenance including application of service packs and security patches
  • Hardware must be under manufacturer's on-site warranty service

    Does Progent support Citrix desktop virtualization software?
    Progent's Citrix XenDesktop consultants and XenApp virtual desktop specialists can assist you to design, install, manage, and troubleshoot a virtual Windows desktop and application delivery and management solution based on Citrix XenDesktop or XenApp for desktop virtualization. Progent's Cisco CCIE network consultants can help you enhance your network infrastructure for distributing server-side and client-side applications, and Progent's remote datacenter management and support experts can assist your organization to administer and support an off-site datacenter that features high availability, advanced protection, and rapid disaster recovery.

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    If your small business is in San Mateo or anywhere in the San Francisco Peninsula area and you are looking for computer support, information technology outsourcing, or advanced services from a Progent engineer, call 650-931-2400 or visit Contact Progent.

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