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Can Progent help my business migrate from Windows Server 2000 or Windows Server 2003?
Progent can show you how to create, justify and implement a project to move to Windows Server 2012 R2 from a Microsoft Windows Server 2003 or Windows 2000 Server environment. Progent's Microsoft Gold consultants can also provide affordable online consulting services and engineering support so you can manage 2012 deployments. Progent can help you to determine the strategic advantage of migrating from previous releases of Windows Server and can follow industry best practices to ensure a smooth transition to 2012 R2.

We need fault-tolerant interoffice connectivity. Can Progent help?
Progent offers multi-site connectivity support to help you design and implement high-availability architectures for WAN connectivity. Progentís Cisco-certified CCIE engineers can plan and deploy fault tolerant Inter-office networks supported by zero-downtime EIGRP routers or non-stop OSPF configurations of Cisco routers. Progent can demonstrate how multi-path connections and transparent fail-over can provide economical non-stop interoffice networking.

Does Progent have a defined methodology for best practices in solving IT problems?
Progentís staff of Microsoft and Cisco-certified IT experts have extensive information technology industry experience, on the front lines of business network support, executing a wide variety of IT projects for a diverse assortment of clients. Each Progent IT professional brings a proven set of personal methodologies from this extensive industry experience, and these are further refined by the company-wide leading practices training that Progent teaches its engineering group. For larger engagements, Progent consulting staff follow the Microsoft Solutions Framework (MSF) structure for service delivery which divides projects into well defined and manageable sections that reduce the risk of a project spinning out of control.

What services are offered by Progent for migrating to Exchange 2016?
Progent's certified Microsoft Exchange 2016 experts can assist your business in any and all facets of your upgrade to Exchange Server 2016 such as designing high availability system topology for a local, cloud-based or hybrid deployment; licensing requirements for Exchange 2016 Server and Windows Server 2012 R2; moving mailboxes; Hyper-V strategy; determining storage capacity required for your virtual machines (VMs), databases and logs; setting up hardware load balancing (HLB) for fault-tolerant CAS services; designing, building and validating Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint Server or SharePoint Online; updating your firewall; resolving SSL issues; performing client remediation with Office 2010 or greater or Microsoft Office 365; and setting up Outlook on the web (formerly Outlook Web App).

What are the most popular consulting services available from Progent for large enterprises?
Progent's popular enterprise IT support services include:

What are the advantages of being a Microsoft Gold Certified Partner?
Because Progent is a Microsoft Gold Partner, each Progent MCSE support expert and computer consultant can utilize the technical and training resources needed to deliver the best network support available. Progent delivers world-class expertise in the design, implementation and maintenance of Microsoft-based information technology. Progent's Microsoft-certified IT support professionals offer Active Directory consulting, Microsoft Exchange 2016 Server upgrade support, Microsoft Exchange 2013 consulting, Exchange 2010 support, Exchange Server 2003 upgrade help, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 integration, Microsoft Windows Server 2008 consulting and support, plus Windows 10 migration assistance, Windows 8.1 expertise, Windows 7 support, Microsoft Office application development and training, and Dynamics GP (Great Plains) development.

Can Progent help us use Cisco CUBE technology to set up SIP PSTN trunks?
Progent's Cisco-certified SIP infrastructure consultants and CUBE configuration consultants can help you to plan, integrate, manage, troubleshoot and enhance Cisco's SIP (Session Initiation Protocol) infrastructure solutions and Cisco's CUBE-connected SIP trunks. Progent offers cost-effective online or onsite support to help companies to migrate efficiently to a productive unified communications ecosystem that offers fast ROI. Progent's Gold-certified Microsoft unified communications experts can assist you to establish connections between Cisco's CUBE Session Border Controller and Microsoft's VoIP and IP video applications like Skype for Business Server and Lync Server for access to a SIP-based IP PSTN trunk.

How can Progent help improve the fault tolerance of my network?
Progent's fault-tolerant IT consulting professionals can help you build a sensible, fault-tolerant network that deals with critical areas covering a wide array of network infrastructure technologies and methodologies such as zero-downtime Internet connections, server and storage clustering, server and router load balancing, Data Center strategies, multi-site connectivity, and disaster recovery.

What Microsoft financial reporting applications can Progent help customize?
Progent's Experts Team offers comprehensive consulting expertise in specific application areas, allowing you to develop fast, low-cost and highly functional IT solutions that fit the unique needs of your business. Progent's line-of-business software developers can assist your business to customize Microsoft's major eCommerce-capable offerings including:

  • Microsoft Dynamics AX Enterprise Resource Planning Software (formerly Microsoft Axapta)
  • Microsoft Dynamics GP Business Accounting Software (formerly Great Plains)
  • Microsoft Dynamics NAV Business Management Software (formerly Navision)
  • Microsoft Dynamics SL Business Accounting Software (formerly Solomon)
  • Microsoft Dynamics RMS (Retail Management System)

    Can Progent Help with Oracle Database Administration and Application Development?
    Progent can provide affordable online access to an authorized Oracle DBA consultant or an Oracle application programmer. Progent can provide advanced DBA services for all versions of Oracle's RDBMS platform and can also help plan, create, update, or troubleshoot Oracle applications based on SQL and PL/SQL stored procedure programming language. Progent also offers support for Data Guard and Streams replication tools and ASM file/volume manager.

    How can Progent help us protect our network from ransomware and other modern threats?
    The ProSight Active Security Monitoring (ASM) endpoint protection service incorporates next generation behavior-based analysis technology to guard endpoint devices and physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely get by legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and provides a unified platform to address the entire threat progression including protection, detection, containment, cleanup, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Learn about Progent's complete ProSight series of low-cost outsourced network management services for small and medium-size organizations.

    Why should a small business outsource IT support?
    Whether it involves architecting network infrastructure, setting up or outsourcing a Help Desk, rolling out a new email solution, or building an on-line business system, outsourcing your network support services can control expenses and reduce uncertainties, allowing IT service expenses to grow in a more steady and controlled fashion than is possible by building up a big, comprehensive internal IT staff.

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    If your small business is in San Mateo or anywhere in the San Francisco Peninsula area and you are looking for technical support, information technology outsourcing, or advanced expertise from a Microsoft or Cisco certified professional, call 650-931-2400 or visit Contact Progent.

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