San Francisco Peninsula
San Mateo, Burlingame, Belmont:

Why should a small business outsource IT support?
Whether it involves planning IT system infrastructure, establishing or outsourcing a Help Desk, rolling out an updated messaging system, or creating an web-based eCommerce system, outsourcing your IT support services can contain costs and minimize uncertainties, allowing network service costs to expand in a more steady and gradual way than is possible by building up a big, all-purpose internal IT staff.

Does Progent provide consulting services for Microsoft Small Business Server?
Progent offers extensive support services for Microsoft Business Server 2011 and 2008 such as an economical network support package that allows you to outsource all your system administration, IT support and Contact Center requirements to Progent's skilled group of Microsoft-certified consultants and support specialists. You get enterprise-class network support without the cost and hassle of supporting a large internal IT organization. Progent can also help your company to prepare for and implement a non-disruptive migration from an earlier version of Microsoft SBS to SBS 2011.

How can Progent enhance my network security?
Progent's CISA and CISM-certified network security engineers can help you create a company-wide IT security strategy that includes hardware and software as well as processes to protect your IT resources. Progent's Microsoft ISA Server 2006 experts and Forefront Threat Management Gateway specialists can help you to deploy Microsoft's premiere firewall server. Progent's security vulnerability scanning service packages offer low-cost evaluations of your existing network security environment. Progent's Cisco CCIE-certified firewall engineers can help you to deploy Cisco PIX and ASA firewalls for maximum network security. Progent's E-Mail Guard email filtering service, powered by Postini technology, can block spam and email-based viruses before they make it to your security perimeter.

Can Progent help me integrate my Mac workstations with Exchange-based email?
Progent's Mac support specialists and Microsoft-certified experts can show you how to set up Microsoft Outlook:Mac or Microsoft Entourage:Mac and Exchange so your Mac users can collaborate with teammates who run Microsoft Outlook. With Exchange and Outlook 2011 or Entourage, Exchange and Apple Macintosh software can coexist, allowing Mac users to receive and send messages, examine the Exchange global address list, import addresses, sync up calendars, and alert people to meetings with your Exchange account. Progent's Outlook:Mac 2011 and Microsoft Entourage specialists can verify that your Microsoft Server is properly set up and that WebDAV and Outlook Web App are enabled. Progent also offers customized webinar education for Outlook for Mac and Entourage:Mac.

How can Progent help my business get the most benefit from Microsoft System Center Operations Manager?
Configuring Microsoft System Center Operations Manager can be a challenge. With more than eight years of experience with the NetIQ technology upon which Microsoft Operations Manager is based, Progent's consultants can help to you select the right Microsoft Operations Manager components, set up and deploy Operations Manager, and write custom rules, scripts, reports and alerts for your enterprise. Progent can also document Operations Manager's network monitoring policies.

You can outsource System Center Operations Manager problem reaction to Progent's Microsoft Gold-certified consulting staff. With years of IT support background, these service professionals can also respond efficiently to the monitoring information generated by System Center Operations Manager to keep mission-critical servers running smoothly. By analyzing trend data and responding appropriately to alerts, Progent can eliminate emerging problems before they result in downtime or solve serious problems the moment they manifest themselves. Usually, Progent can fix network trouble remotely, saving time and money. For severe problems requiring on-premise service, Progent can quickly dispatch a field support specialist to the site of any small business in the Bay Area and to most zips in the U.S.

What are the advantages of Progent's model for remote support?
Most network problems can be resolved immediately by Progent's group of remote support engineers. This minimizes lost productivity that can be caused by waiting for a local engineer to appear in person. Furthermore, many freelance consultants and IT consulting groups require minimum service billing that may convert a ten-minute visit into a two-hour invoice. Progent’s practice of charging per minute and charging only for service that is delivered allows Progent’s remote service engineers to solve hundreds of minor problems every day at the least possible cost. In addition, the confidence of knowing there is ready access to Progent's expert team of IT consultants opens the gates to a new world of sophisticated IT technologies that typical small companies would otherwise rule out because of the risk of having insufficient expertise.

Does Progent offer network monitoring support?
Progent provides a variety of Network Support Bundles built around the advanced problem solving abilities of Microsoft System Center Operations Manager, a next-generation network management software solution that monitors the reliability, speed and security of your IT network and identifies anomalies before they can bring down your system. To provide additional understanding concerning the performance and stability of your network infrastructure, Progent can help you deploy and operate popular network monitoring tools powered by Linux.

Does Progent offer project management services?
For enterprise customers looking for high-level project management support, Progent can provide access to veteran information technology experts with decades of experience in technology management, application development, and business process engineering for organizations from Big 4 companies to dot-com startups to state government agencies. These seasoned IT managers can provide project management expertise to assist organizations to follow best practices to ensure that development or deployment projects are completed on schedule and on budget.

Call 650-931-2400 or send email to information@progent.com