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What is Managed Network Monitoring and how can it help my business?
Managed Network Monitoring is a type of co-sourcing that permits your in-house IT staff to benefit from the server monitoring services of an outside consulting group. If your company has a small internal information technology team, Progent's Managed Network Monitoring co-sourcing package is an affordable way to increase network uptime, capacity and security.

Key components of Progent's Managed Network Monitoring Package include:

  • Progent does a requirements assessment and configures Operations Manager
  • Progent sets up an off-site Microsoft Operations Manager server to monitor your IT system
  • Progent provides Help Desk Call Center support, coordinated with System Center Operations Manager
  • Progent remotely tracks, analyzes, and/or resolves network trouble spots
  • Progent performs regular network maintenance including installation of service packs and security patches
  • Network Appliances must be covered by manufacturer's on-premises warranty service

    Can Progent help my company migrate to Windows 10?
    Progent's Microsoft-certified Windows 10 planning consultants can help organizations of all sizes to assess Windows 10 or to migrate to Windows 10 from an older version of Windows. Online and on-premises evaluation and upgrade services for Microsoft Windows 10 available from Progent's experts include Return on Investment analysis, project supervision, application and driver compatibility testing, pilot systems, virtualization architecture, Cloud integration, mobile device management and synchronization, telecommuter access, security and compliance, automated deployment and administration, infrastructure design, Wi-Fi support, disaster recovery planning, custom training for IT support staff and end users, and post-migration technical help.

    Does Progent offer an easy and affordable way for small businesses to evaluate their network security?
    Progent offers two ultra-affordable service packages intended to enable small businesses to receive an impartial network security assessment from a certified security consultant. With Progent's External Network Security Inventory Checkup, a security engineer administers a comprehensive examination of your network from beyond your firewalled perimeter to uncover possible risks in the security profile you present to the public. With Progent's Internal Network Security Inventory Scan, a security engineer runs a system scan from a secure machine inside your company firewall to uncover the risk to internal threats. Both security inventory services are set up and run from a secured remote location.

    How can Progent help my business integrate Windows Hyper-V server virtualization software?
    Progent's Microsoft-certified Windows Server 2016 consultants and Windows Server 2012 R2 support experts can assist you to evaluate the possible benefits of Hyper-V-based server virtualization for your business, conduct test implementations to verify Hyper-V's compatibility with your line-of-business software, assess your network infrastructure for optimal operation with virtualization solutions, assist you in upgrading to Windows Server 2016 or Windows Server 2012 R2 and configuring Windows Hyper-V, train your IT personnel to track and manage Hyper-V, provide world-class consulting support for improving the protection of your virtual machines, design and validate business continuity processes that optimize network uptime, and provide continuing consulting and technical support including low-cost remote repair and turn-key Help Desk services.

    Where can I review testimonials from Progent's customers?
    Progent has delivered online or on-premises network consulting assistance to businesses in each state in the country. Many of these customers have indicated their appreciation to Progent through testimonials to the quality of Progent's support personnel. Take a look at Progent's customer testimonials to see what people say concerning the high level of Progent's network support services.

    How Can Progent Help with Windows Server 2008 R2?
    The sophistication and integration demands of Windows Server 2008 R2 requires an information technology professional with practical experience and diverse knowledge in architecting and deploying efficient end-to-end business technology environments. The professional experience of Progent's Microsoft-certified Windows Server 2008 experts, with an average of over 10 years of background integrating Microsoft-powered solutions, assures your success in maintaining and managing your Microsoft Windows Server 2008 R2 environment. Progent's certified Windows Server 2012 R2 consulting experts can also assist you to assess the business value of migrating from Microsoft Windows 2008 to Microsoft Windows Server 2012 R2 or later. If you are planning on building a hybrid network model that integrates local resources with cloud-based services like those offered by Microsoft Azure, Progent can provide Windows Server 2016 hybrid integration.

    How can Progent help my Linux developers?
    If you are developing UNIX applications on a network that includes Microsoft-based servers, workstations and software, Progent offers IT outsourcing and support services that keep your system up and running while freeing you to focus on your area of highest value expertise. By using sophisticated server monitoring and providing remote and optional on-site help as you need it, Progent provides UNIX developer support that provides a cost effective way to manage an information technology network that features dependability, comprehensive security and high performance.

    How can Progent help improve the fault tolerance of my network?
    Progent's consulting services for zero-downtime networking offer access to Microsoft and Cisco-certified consulting professionals who can show you how to build a fault-tolerant computing environment that incorporates essential technologies and procedures for mission critical environments. Progentís information technology professionals can assist your company to implement a network architecture with features such as fault tolerant Internet access, network load balancing, zero-downtime data centers, cloud backup, fault tolerant interoffice connections, and fault tolerant multi-location systems. Progent can also provide workplace recovery preparedness experts to help you design, test, and document a recovery process founded on best practices.

    Can Progent provide email content filtering and data leakage protection?
    Progent's data loss prevention consultants and data leakage protection specialists can help you to configure Progent's ProSight Email Guard Security Gateway to use your content policies for scanning the content of outbound email messages and attachments and blocking users from sending confidential or inappropriate data or spam-like messages. ProSight Email Guard's outbound email content filtering solutions can also help avoid being blacklisted and keep in compliance with industry security standards and regulatory mandates including HIPAA and Sarbanes-Oxley. Learn more about the complete ProSight series of affordable managed services for small businesses.

    Can Progent help me build a secure Wi-Fi network that covers all my facilities?
    Progentís Wireless Site Survey makes it easy to plan and install a Wi-Fi wireless network adapted to your facilities, offering you a WLAN that has the reception, speed, load-handling capability, QoS, data protection, and hand-off capability your business needs. Progent's Wireless Site Survey services are available either as an affordable online service or as a more detailed onsite service. Progentís onsite survey features physical walkthroughs, RF and security assessment of your current wireless network, evaluation of your site's layout, measuring for RF interference, signal propagation modeling, identification of optimum placement for client-specified Wireless Access Points (WAPs) including Cisco Aironet indoor and outdoor APs, Cisco Meraki cloud-managed APs and Apple AirPort devices, and a comprehensive report defining a new wireless network.

    Can Progent help us set up and maintain Cisco Unity Connection or Unity Express (CUE)?
    Cisco Unity Connection, a seamless expansion of Cisco Unified Communications Manager, is a converged voicemail solution that accelerates teamwork by offering flexible set of options for retrieving voice messages within a framework that is easy to deploy and maintain. Cisco Unity Connection allows you to read and manage your voicemail from your email inbox, browser, Cisco Jabber messaging integration platform, a Cisco Unified IP Phone, a smartphone, or a tablet. Unity Express (CUE), available in select Cisco ISR routers, offers cost-effective voicemail, unified messaging, IVR, and automated-attendant functions for small to medium businesses (SMBs) and corporate branch offices with as many as 500 users. Progent's Cisco-certified CCIE network consulting experts offer Cisco Unity Connection and Unity Express (CUE) integration and technical support services to make sure your CUE deployment continues to deliver the highest possible competitive value.

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    If your small business is in San Mateo or anywhere in the San Francisco Peninsula area and you require technical assistance, information technology outsourcing, or high-level services from a Progent professional, call 650-931-2400 or visit Contact Progent.

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