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How can Progent help us protect ourselves against Ransomware?
The ProSight Ransomware Preparedness Report service is an affordable service built around a brief discussion with a Progent backup/recovery expert. The interview is intended to help evaluate your organization's preparedness either to stop or recover rapidly from a ransomware incident. Progent will work with you directly to gather information concerning your current AV defense and backup/recovery system, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can apply best practices to deploy a cost-effective AV and backup system that meets your company's needs. For additional information, see Progent's ProSight Ransomware Preparedness Report.

Does Progent offer stealth penetration testing services?
Stealth penetration checking is an important part of any overall network security plan. Progentís security experts can perform extensive stealth intrusion security checks without the awareness of your company's in-house network support staff. Stealth penetration checking uncovers whether existing security monitoring systems such as intrusion detection warnings and event log analysis are correctly set up and actively observed.

What are the advantages of Progent's model for remote support?
The majority of IT issues can be resolved immediately by Progent's group of remote service engineers. This minimizes lost network availability which can result from waiting for an on-site engineer to show up in person. In addition, many independent engineers and network consulting groups require minimum on-site billing that can turn a 10-minute visit into a two-hour expense. Progentís practice of charging by the minute and charging only for service actually performed allows Progentís remote service engineers to resolve hundreds of small problems daily at the least possible cost. Further, the security of knowing there is ready access to Progent's expert team of technical professionals opens the gates to a new realm of sophisticated IT solutions that many small organizations would otherwise shy away from for fear of having insufficient expertise.

Can Progent help us integrate Office 365 applications and cloud hosting services?
Office 365 is Microsoft's extensive suite of client productivity apps and cloud-hosted services offered on a monthly or annual subscription basis. Office 365 apps and cloud services are offered in an array of product bundles targeted at customers from students and households to global enterprises. Progent can provide quick and affordable remote access to consultants with in-depth knowledge of Microsoft, macOS, Apple iOS, and Google Android technology. Progent can assist you to understand the wealth of subscription options available with Office 365 and configure your network with Office 365 so you derive maximum business value. Progent's Office 365 integration consultants offer expertise with multi-vendor networks that include Windows, macOS or OS X, and Linux technology. Progent can also assist you to create and manage hybrid ecosystems that seamlessly combine on-premises and cloud-based products and services.

Can Progent help my business develop custom eCommerce applications?
Progent's network experts can assist your company to develop web sites that are integrated with sales and inventory applications to lower the expense and increase the dependability of on-line business. Progent can show you how to configure a secure, reliable e-commerce infrastructure and create purpose-built web applications using standard tools and or customize available software so that they support your specific business needs. Progent can provide affordable online access to experienced Microsoft SQL Server developers and Oracle database developers and database administrators, and MySQL experts to help your company to complete mission-critical development projects.

How can Progent help integrate Office 365 Exchange Online with on-premises Exchange?
Microsoft has made a strong effort to enable transparent hybrid ecosystems that integrate Office 365 and local installations of Exchange. This permits you to have specific Exchange mailboxes hosted at your corporate datacenter or private cloud and other mailboxes resident on Office 365. Progent's Microsoft-certified Exchange consulting team can help your organization with any facet of planning, implementing and debugging your hybrid Exchange solution. Progent's Exchange consultants can deliver as-needed expertise to help you resolve challenging technical issues and also offer extensive project management outsourcing to make sure your hybrid Office 365 solution is completed on schedule and on budget. For details about Progent's online consulting services for hybrid Office 365 and on-premises Exchange environments, refer to Office 365 integration solutions with on-premises Exchange.

Does Progent offer special IT outsourcing packages for mid-sized businesses?
Progent can provide medium size organizations in Northern California and in major cities throughout the U two cost-effective outsourcing support programs built around Operations Manager:

  • Managed Network Monitoring Package
  • Comprehensive Network Monitoring Package

    To download a concise printable fact sheet summarizing Progent's two Network Monitoring Service Packages for medium size companies, click:Network Monitoring Packages.

    What services are available from Progent to support Windows Server 2003?
    Progent can assist your company with managing, maintaining and repairing information technology solutions powered by Windows Server 2003, and can support your transition to Windows Server 2012 R2 or later from Windows 2003 Server. Progent's migration support services cover design, installation, configuration, testing, training, and online technical support. If you are planning on building a hybrid architecture that integrates local systems with cloud-based services like those offered by Microsoft Azure, Progent offers Windows Server 2016 hybrid solutions.

    Does Progent support Cisco's legacy firewalls as well as next-generation ASA firewalls with Firepower Services?
    The latest generation of Cisco ASA 5500-X Family of firewalls with Firepower Services offer significantly more performance than Cisco's earlier PIX and ASA 5500 firewalls and have superseded the ASA 5500 and PIX security appliances for new deployments. Progent's Cisco-certified CCIE network consultants can assist your company to manage your current PIX or ASA 5500 firewalls or migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent's consultants offer remote and on-premises help with ASA 5500-X firewalls with Firepower Services and can help your company to plan, configure, optimize, administer and troubleshoot firewall environments built around Cisco ASA 5500-X firewalls with Firepower Services.

    How can Progent help us with SQL Server 2016?
    SQL Server 2016 offers significant enhancements in speed, scale, security, availability, BOYD integration, and built-in BI. New features include PolyBase for handling relational and non-relational files in one appliance for big data applications, Hadoop integration, Dynamic Data Masking, Mobile Report Publisher, and centralized control over local and cloud-based resources. Progent's Microsoft-certified SQL Server 2016 consulting experts offer remote and on-premises expertise to help organizations of any size to design, implement, manage or debug any edition of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with other key Microsoft technologies such as Windows Server and Hyper-V, Exchange Server 2016, SharePoint Server, Microsoft Dynamics GP, Skype for Business, and SCOM. Also, Progent can help you to carry out a smooth migration from SQL Server 2016 to a later release of Microsoft SQL Server.

    Can Progent help us use Cisco CUBE technology to set up SIP PSTN trunks?
    Progent's Cisco CCIE-certified SIP infrastructure experts and Cisco CUBE integration consultants can assist you to design, integrate, manage, troubleshoot and enhance Cisco's SIP connectivity solutions and Cisco's CUBE-based SIP trunks. Progent offers cost-effective online or on-premises expertise to help companies to migrate smoothly to a productive unified communications network that offers fast return on investment. Progent's certified Microsoft collaboration consultants can assist you to configure connections between Cisco's CUBE SBC and Microsoft's rich media platforms such as Skype for Business and Lync for access to a SIP-based IP PSTN trunk.

    Can Progent help me manage and troubleshoot BlackBerry smartphones and BlackBerry Enterprise Server?
    Progent can provide the services of BlackBerry-certified engineers who can help small organizations to plan, administer, and support BlackBerry Enterprise Server and BlackBerry smartphones affordably and successfully, doing away with the requirement for an internal BlackBerry specialist and reducing the cost and distraction of supporting a mobile workforce. Progent's BlackBerry engineers offer extensive experience cooperating with Progent's Microsoft-certified experts, Cisco CCIE network engineers, and CISA and CISM-certified security engineers. This breadth of expertise, in conjunction with Progent's efficient online service delivery model, offers small businesses an efficient option for integrating BlackBerry devices and software seamlessly into their information system.

    Does Progent offer an affordable security solution that can protect all my physical and virtual endpoints?
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical and virtual servers, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent managed from a unified console. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP environment that addresses your company's specific needs and that allows you demonstrate compliance with legal and industry data security standards. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate action. Progent can also assist your company to install and verify a backup and disaster recovery system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange email filtering.



    More Questions and Answers

    If your small business is in Marin County and you are looking for technical support, information technology outsourcing, or advanced services from a certified Progent engineer, call 415-526-1400 or visit Contact Progent.
















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