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Which ERP and MRP programs are supported by Progent?
Progent offers ERP and MRP consulting for a selection of application software that include:
  • Microsoft Dynamics AX Enterprise Resource Planning Software (formerly Microsoft Axapta)
  • Microsoft Dynamics GP Business Accounting Software (formerly Microsoft Great Plains)
  • Microsoft Dynamics NAV Software (formerly Microsoft Navision)
  • Microsoft Dynamics SL 6.5 Business Accounting Software (formerly Solomon)
  • Microsoft Dynamics RMS)
  • Macola ES by Exact Software
  • MAS 90 ERP by Best Software
  • QuickBooks Accounting Software by Intuit

    Does Progent offer a secure data backup service for small businesses?
    ProSight Data Protection Services offer small and mid-sized organizations a low cost and fully managed solution for secure backup/disaster recovery. Available at a fixed monthly cost, ProSight DPS automates and monitors your backup activities and enables fast recovery of vital files, applications and virtual machines that have become unavailable or corrupted due to hardware failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, applications, system images, as well as Hyper-V and VMware images. Important data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery specialists can deliver world-class expertise to set up ProSight DPS to be compliant with regulatory requirements such as IPPA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Cloud Backup.

    Why does Progent often recommend upgrading to Microsoft Windows Server 2012 R2?
    Microsoft Windows Server 2012 R2 represents a major step forward in making IT networks more secure and fault tolerant, simpler to virtualize and manage, higher performing, and able to provide an improved platform for web hosting and development. Progent's Microsoft-certified Windows Server 2012 R2 support experts can assist your company get the most from the improvements incorporated into Microsoft Windows Server 2012 R2 by delivering consulting, support, training, staffing, monitoring, and security engineering services.

    Does Progent offer consulting services for Microsoft Office Excel?
    Progent's Microsoft Excel development experts can provide cost-effective remote development services for applications that utilize Office Excel or Office 365 Excel as a front-end or back-end platform for specialized software. Progent can assist you to plan, program, test, deploy, and manage custom applications; maintain and enhance legacy ones; and migrate applications based on earlier versions of Office Excel to current ones. Progent provides support for Excel VBA and Microsoft Access programming and can assist you to connect Excel-based programs to SQL Server or other advanced databases that can include realtime data. Progent can also assist your organization to set up environments that combine Microsoft Office Excel with other Microsoft product families such as Word, PowerPoint, Project Server, and SharePoint Server. Progent can also assist you to upgrade to newer Excel releases, including the latest 64-bit release, and can deliver affordable remote webinar training classes in Office Excel that can be customized for a single person or groups.

    Who founded Progent?
    Progent's founder and head of engineering, Les Kent, was the architect for a multi-media networking solution that earned Microsoft's “Best Application of the Year Award.” Mr. Kent is a 25-year computer industry veteran and has managed the design and implementation of hundreds of innovative information technology solutions using Microsoft technologies. Mr. Kent established Progent in order to address the needs of small businesses who can't justify the high cost of supporting a large IT team but who still require information networks with enterprise-class reliability, security, and performance.

    How can Progent help local governments and school districts with IT management?
    Progent has extensive experience delivering a broad range of online IT consulting and emergency troubleshooting services to local governments and schools throughout the United States. Progent is one of the industry’s pioneers in providing expert remote network support and has delivered network support to organizations in all 50 states. Progent's remote computer consulting for local governments eliminates travel costs and resolves problems faster than onsite support.

    How does Progent handle problem escalation?
    Progent utilizes a team approach to problem escalation, making it efficient to solve even the most challenging network problems that can crop up from time to time. By taking advantage of hundreds of man-years of background from Progent's Microsoft and Cisco-certified consulting staff, Progent can rapidly and economically solve networking problems that would baffle ordinary IT support companies. Working with thousands of clients on implementation and troubleshooting tasks every year provides Progent a well-grounded perspective concerning what approaches work and which ones do not in resolving network issues.

    Can Progent help me upgrade my Wi-Fi network with Cisco's Aironet 802.11ac access points?
    Progent's Cisco-certified Wi-Fi experts can help you to migrate to Aironet wireless access points and Cisco Wi-Fi controllers that comply with the new IEEE 802.11ac Wi-Fi standard, making it possible to get three times the speed for your Wi-Fi LAN while extending the coverage area.

    Can Progent provide help with Microsoft Access software development?
    Progent's Microsoft Access developers and consultants offer affordable remote consulting services for all editions of Microsoft Access including Access desktop and Access Web App and offers expert support for Access application programming, database migration, performance optimization, report design, and troubleshooting. Progent also can provide custom webinar classes for Office Access application programming and DBA services.

    Can Progent help us integrate and troubleshoot our Cisco VoIP phones and IP video phones?
    Progent's Cisco IP phone and video IP phone consultants can help you to configure, maintain, and troubleshoot Cisco VoIP phones, desktop video IP phones and wireless IP handsets. Progent offers support for all models of Cisco's IP phones from legacy Voice over IP products to the latest HD media phones. Progent's IP telephony experts can also assist you to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, previously branded CallManager, or with Unified Communications Manager Express (CME) to build a an advanced IP-PBX ecosystem for unified messaging and collaboration. Progent can also help you to configure Cisco Unified Communications Manager applications that include Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for building an advanced customer contact solution. Progent can deliver expertise with any facet of Cisco IP Phone integration including reviewing dial plans, resolving IP phone registration issues, integrating SIP trunks and CUBE session border controllers, deploying ISR routers with CUBE VoIP networking support, and designing Cisco UCS server clustering and Cisco SRST solutions for survivability.

    How can Progent help us set up a private cloud?
    Progent's Private Cloud Hosting service combines proven virtual server platforms, a world-class datacenter facility, plus the support experience of Progent's Microsoft Gold qualified consulting staff to provide small companies a complete IT outsourcing alternative that improves network dependability and protection, eliminates management hassle, and lowers expenses. With Progent's Private Cloud Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be transported immediately to a different hardware environment without time-consuming and chancy reinstallation and configuration. With Private Cloud hosting, you are not held hostage to a specific hosting service.

    How can Progent help us integrate our business software with Amazon Marketplace Web Service?
    Amazon Marketplace Web Service (Amazon MWS) is a collection of APIs that allows Amazon sellers to streamline their business processes by automating key sales activities such as listings, orders, shipments, inbound and outbound fulfillment, and reports. By tapping into Amazon's vast online selling environment and automating their sales processes, merchants can expand their market, lower their cost of sales, improve reaction time to customers, and add to their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) developers can work with your development team and provide application programming, workflow integration, project management support, and training to help you cut development time and speed up your return on investment.

    Can Progent help configure and integrate Cisco wireless VoIP phones?
    Integration of Cisco's wireless VoIP phones usually demands that IT teams set up and fine tune many key pieces of your Wi-Fi environment such as access points, switches, Cisco wireless LAN controllers, and call management tools. Progent's wireless VoIP phone configuration and troubleshooting experts can provide online and on-premises support to help you create and administer a Cisco wireless VoIP phone solution by delivering services that can range from troubleshooting the configuration of a wireless IP phone or AP to providing comprehensive project management outsourcing or co-sourcing services for updating the wireless infrastructure of a campus.

    Does Progent offer support for Microsoft SQL Server 2012?
    Progent offers the expertise of Microsoft-certified SQL Server 2012 consultants as well as experienced software developers, database administrators, project management experts, network infrastructure architects, business continuity planning specialists, and certified security professionals to help your business to maintain your Microsoft SQL Server 2012 environment and define a cost-effective and safe IT infrastructure that helps you realize the full business benefit of Microsoft SQL Server 2012. Progent can also help your organization to migrate to Microsoft SQL Server 2016 or transition to Microsoft SQL Server 2014 from SQL Server 2012.

    More Questions and Answers

    If your small business is in Marin County and you are in need of computer support, information technology outsourcing, or high-level services from a certified Progent consultant, call 415-526-1400 or visit Contact Progent.

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