San Francisco North Bay
San Rafael, Sausalito, Tiburon, Ross, Tiburon:

Can Progent help us integrate and manage Android smartphones?
Progent's Android smartphone and tablet integration expertise have extensive background providing online and onsite support for organizations of all sizes who want to integrate Android phones and tablets into their information systems so that users can communicate and collaborate from anywhere. Progent has the range of skills to solve network problems that span numerous vendors and that represent a combination of legacy and up-to-date technology. Progent offers affordable online technical support to help you with any stage of planning, implementing, managing and troubleshooting your Bring-Your-Own-Device (BYOD) environment. Progent can deliver as-needed support to help you to resolve particularly challenging IT problems, or Progent can provide outsourced or co-sourced project management support to help you finish major IT projects on schedule and within budget. Progent can help with local, cloud-centric, or hybrid network environments and can provide support for all major operating systems, apps, management tools and network infrastructure. Progent also can provide customized group or individual training to help you manage and use Android phones and tablets efficiently.

How does Progent handle problem escalation?
Progent utilizes a collaborative approach to problem escalation, making it possible to solve even the most difficult network issues that can crop up from time to time. By leveraging hundreds of man-years of experience from Progent's Microsoft and Cisco-qualified consulting staff, Progent can quickly and affordably resolve networking problems that would stymie ordinary computer support companies. Working with thousands of businesses on implementation and troubleshooting jobs every year provides Progent a well-grounded view concerning what approaches work and which ones do not in resolving IT problems.

Does Progent support Microsoft Internet Information Services (IIS) for web hosting and development?
Internet Information Services, Which is provided with Windows Server and Windows desktop, is a sophisticated role for web site hosting and application development. The new releases offer improved protection, dependability, expandability, and troubleshooting while delivering significant improvements in automated and remote administration. Many familiar extensions to Internet Information Services have been built into newer releases including the rules-based Request Filter Module (previously called URL Scan), which is able to prevent potentially harmful HTTP requests from being processed by web applications. Progent's IIS experts can assist your company to configure IIS and the latest extensions to IIS Manager like the GUI for controlling ASP.NET programs.

How Can Progent help with Microsoft SharePoint?
Progent has been providing SharePoint support since the initial SharePoint product was published over a decade ago, and Progent has the scope of IT know-how to assist businesses of all sizes to plan and implement a SharePoint Server 2013 installation and develop SharePoint Server 2013 applications that add significant business benefit to your IT investment. Progent's Microsoft-certified consulting team can help your company to assess the business advantages of migrating to SharePoint 2013 or SharePoint Online from legacy versions of SharePoint or from another collaboration environment; decide whether an in-house, online or hybrid configuration is best suited for your company; and select the most appropriate version of SharePoint 2013 for your applications. Progent offers full project management services or can help in individual jobs associated with your SharePoint 2013 deployment.

How can I find out more about the benefits of Progent's IT outsourcing and co-sourcing services?
Progent has published an IT outsourcing white paper that details the benefits companies organizations of all sizes can derive by outsourcing or co-sourcing network consulting and other computer services. Progent has also created IT Outsourcing fact sheets for several support offerings intended for small and medium sized businesses.

Does Progent offer an easy and affordable way for small businesses to evaluate their network security?
Progent has put together two ultra-affordable service packages intended to enable small companies to get an impartial security evaluation from a qualified security engineer. With Progent's External Network Security Inventory Checkup, a security expert runs an extensive examination of your network from beyond your firewalled perimeter to uncover possible weaknesses in the security posture you expose to the public. With Progent's Internal Security Inventory Checkup, a certified security professional runs a network scan from a secure computer within your firewall to assess vulnerabilities to internal attacks. Both security inventory services are configured and run from a protected remote location.

Can Progent help set up secure and fault-tolerant email?
Progent offers small and mid-size businesses fast access to a consultant with experience in MS Exchange 2016 Server planning and deployment, Exchange 2013 Database Availability Group (DAG) configuration, Exchange Server 2010 design, Windows Server 2016 Credential Guard and Cloud Witness integration, Windows Server 2012 R2 virtual networking consulting, Windows Server 2008 clustering support, and Microsoft System Center Data Protection Manager deployment to help you create a fault-tolerant messaging environment that accommodates local workers, remote offices, at-home employees, and road warriors. Progent's ProSight Email Guard is a spam and virus filtering service that stops both spam and email-borne attacks and features cloud-based disaster recovery via email spooling. Progent's CISSP and CISM-certified network security professionals can assist your company to develop infrastructure, policies, and operational processes that maximize messaging protection.

Can Progent help my business customize applications based on Microsoft Dynamics GP (Great Plains)?
The open design of Great Plains makes it affordable to develop custom Microsoft Dynamics GP programs that offer all of the basic functionality of proven Microsoft Dynamics GP solutions but also handle the particular needs of your organization. With the utilization of the Modifier with MS Visual Basic, application programmers are able to design with the most popular customization environment in the IT world to adapt Microsoft Dynamics GP information views, add or change business logic, produce custom forms and reports, or expand integration with Microsoft Office applications. Progent's expertise with Microsoft .NET support, SQL Server 2016 integration, Microsoft SQL Server 2014 programming and troubleshooting, and development experience with VBasic, XML, and other developer environments makes it possible to tailor custom line-of-business programs and eCommerce solutions that integrate transparently with Great Plains.