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Can Progent help me replace my old voice mail system with Exchange 2010?
Improvements in Exchange Server 2010 for software-driven telephony include speech-to-character conversion for quickly searching your stored voice mail instead of listening to every call, automatic attendants to greet callers and assist them to work through your voice mail menus, rules-based answering processes to route or filter incoming calls based on Caller ID or contact data, and text alerts concerning missed voice calls or voice mail. Progent's Microsoft Exchange Server 2010 consultants can assist your company to assess the business advantages and engineering challenges of swapping your current voice mail solution with a telephony system powered by Microsoft Exchange Server 2010, design and install Exchange Server 2010 with integrated voice mail capability, and provide continuing remote technical help and management expertise to accelerate your ROI for implementing Exchange 2010's voice messaging technology.

What is Managed Network Monitoring and how can it help my business?
Managed Network Monitoring is a form of outsourcing that allows your internal IT organization to benefit from the network monitoring services of an outside IT support firm. If your operation has a small in-house IT team, Progent's Managed Network Monitoring outsourcing package is an economical way to optimize network reliability, performance and security.

Key components of Progent's Managed Network Monitoring Package include:

  • Progent does a requirements evaluation and installs System Center Operations Manager
  • Progent sets up an off-site System Center Operations Manager server to track your network
  • Progent provides Help Desk support services, coordinated with System Center Operations Manager
  • Progent remotely monitors, analyzes, and/or fixes network trouble spots
  • Progent provides ongoing network management including installation of service packs and security patches
  • Network Appliances must be under vendor's on-premises warranty program

    Does Progent Offer MySQL Application Programming and DBA Services?
    Progent offers consulting from a MySQL database administrator, developer, or database designer to assist your company to plan, implement, and maintain applications powered by Oracle's MySQL relational database management system. Progent's consultants can also assist your business install MySQL Cluster Edition with Windows Server Failover Clustering for advanced availability and throughput.

    Why does Progent often recommend upgrading to Microsoft Windows Server 2012 R2?
    Windows Server 2012 R2 is a major advance in making IT networks more secure and available, easier to virtualize and administer, faster, and able to offer an improved environment for web hosting and development. Progent's Microsoft-certified Windows 2012 R2 engineers can help your business get the most from the improvements built into Windows Server 2012 R2 by delivering Microsoft-certified consulting, troubleshooting, training, temporary staffing, network monitoring, and security engineering expertise.

    Does Progent offer support for Microsoft SQL Server 2012?
    Progent can provide the expertise of Microsoft-certified SQL Server 2012 consultants as well as seasoned software programmers, database administrators, project managers, Cisco-certified network engineers, disaster recovery/business continuity planning specialists, and certified data security consultants to assist you to maintain your Microsoft SQL Server 2012 environment and configure a cost-effective and secure IT infrastructure that lets you maximize the business benefit of Microsoft SQL Server 2012. Progent can also assist your organization to migrate to SQL Server 2016 or move to Microsoft SQL Server 2014 from SQL Server 2012.

    My business application needs 24x7 support. Can Progent help?
    Progent's economical extended hours remote technical support program offers companies round-the-clock availability of online technical support from Progent's TRC. Services available beyond standard business hours include resolving problems with Windows servers, Microsoft Windows desktop support, assistance with MS Office applications, system backup and recovery, and basic routing and switching help for Cisco technology.

    What is Progent's response time for providing online technical support?
    Progent's Technical Response Center is committed to delivering the highest quality of online IT support offered anywhere for urgent as well as standard problems. For emergency problems that affect many workers, key people, or a line-of-business application, the TRC is set up to respond in less than an hour. For non-critical problems, the TRC will within two hours. Regardless of criticality, your trouble ticket will be generated quickly and correctly, You will be sent an acknowledgement from the ticketing system, and the TRC will check with you regarding each resolved issue to verify you are satisfied with the resolution and ready to close the ticket. Find out more details concerning Progent's TRC Customer Commitment.

    How do Progent's consultants implement knowledge transfer to my in-house IT staff?
    Progent's knowledge transfer services include customized training designed for clients who need to expand their understanding of critical office productivity software and network hardware. Learn more about Progent's Office Word and Microsoft Office 365 Word custom training, Microsoft Office Excel and Office 365 Excel training and programming help, Microsoft Project expertise, and classes on Apple Mac OS X application software. Progent also offers live remote webinar education classes. Virtual online classes provide a versatile and low-cost way for teaching your IT staff to use a broad selection of key software products.

    Progent also provides itemized documentation for all services performed. These comprehensive service reports offer your in-house IT staff a concise and helpful history of key technical issues concerning your network and can shed light on how to prepare for and resolve problems in the future.

    Can Progent help us keep our Cisco IOS software up to date?
    If you incorporates Cisco appliances, you could be running an old release of Cisco IOS, the control software used in almost all Cisco router as well as current switches from Cisco. Cisco frequently publishes upgrades to IOS to fix problems, shore up security weaknesses, or improve functionality. Unfortunately, upgrading IOS or other Cisco operating systems can be a challenge, depending on your Cisco appliance and your system environment. As an example, there could be limited local RAM that might cause a new OS version to operate improperly. Progent's Cisco CCIE-certified network engineers offer a wide selection of support services related to upgrading Cisco IOS software or any other Cisco control software like IOS EX or CallManager. Progent can perform version audits of your Cisco software, recommend sensible updates, provision Cisco devices, copy images, configure and test your Cisco software, tune throughput, troubleshoot issues, and teach your IT managers how to utilize any important new features.

    What are the benefits of Progent's documentation of support services?
    The historical service reports compiled for your company by Progent keeps you from becoming dependent on a single consultant. Progent's detailed documentation of billed support makes it possible for one Progent consultant to carry on where another left off while minimizing time spent getting familiar with your network set up. Detailed service documentation also give your in-house IT staff a greater understanding of key technical issues involving your network and offer insight about ways to predict and resolve problems that lies ahead. In this way, Progent's service documentation is a crucial aspect of Progent's practice of knowledge transfer. Another benefit of Progent's service documentation is that your small business can more easily create, an internal IT service team if and when it becomes necessary to do so, or you can migrate to a different consulting group if you become displeased with Progent's service.

    How can Progent help large enterprises?
    Progent's consultants can assist enterprises to design, execute, and support major rollouts of vital Microsoft, Cisco, and Oracle RDBMS technology by providing support services including Active Directory (AD) consulting, Microsoft Exchange 2016 upgrade support, Microsoft Exchange 2013 Server consulting, SQL Server 2012 DBA services, Cisco infrastructure engineering, Oracle database administration support, MySQL consulting, and project management support. Progent has assisted some of the world's largest enterprises to integrate crucial information technology solutions powered by Microsoft technology and can deliver seamless branch office support to enterprises with branch offices in Northern California or in major cities in the United States.

    Why does Progent recommend upgrading from Exchange 2000 or 2003 Server to Exchange Server 2016?
    Microsoft Exchange Server 2016 provides important enhancements compared to older releases of the Exchange platform through features including native capability for fault-tolerant mailbox server clustering called Database Availability Groups the ability to use low-cost disk drives to slash the expense of large inboxes, a feature-rich OWA web client compatible with more browsers, advanced voice mail capability featuring voice-to-text conversion, and a wealth of tools for improving security and compliance. Microsoft estimates that if carefully configured, up-to-date releases of Microsoft Exchange can cut messaging costs by as much as 80%. Because Microsoft no longer supports Exchange 2003, businesses have an additional incentive to ask Progent's Microsoft Exchange 2016 engineers about upgrading to the latest version of Exchange.

    How can Progent help businesses create wireless solutions?
    Progent's wireless integration consultants offer wide-ranging expertise in the implementation and maintenance of wireless networking technology and can help you to plan, deploy, manage and repair wireless ecosystems that are secure, robust, expandable, simple to manage and operate, able to handle your vital workloads, and transparently incorporated into hybrid cloud networks. Online and onsite Consulting services offered by Progent span a selection of wireless technologies such as smartphone and tablet integration and management, Wi-Fi infrastructure planning and deployment, Wi-Fi site surveys, Cisco wireless VoIP phone configuration and troubleshooting, and building-to-building wireless connections.

    Can Progent help Us Use Cisco CUBE technology to Set Up SIP PSTN trunks?
    Progent's Cisco-certified SIP infrastructure experts and Cisco CUBE configuration experts can help organizations of any size to plan, integrate, manage, debug and upgrade Cisco's SIP connectivity technology and Cisco's CUBE-connected IP PSTN trunks. Progent offers cost-effective online or on-premises support to assist you to migrate efficiently to a modern unified communications environment that delivers accelerated return on investment. Progent's Gold-certified Microsoft unified communications consultants can assist you to establish connections between Cisco's CUBE SBC and Microsoft's VoIP and IP video platforms like Skype for Business or Lync for access to a SIP-based IP PSTN trunk.

    More Questions and Answers

    If your small business is in Marin County and you need computer help, information technology outsourcing, or advanced services from a Progent consultant, call 415-526-1400 or visit Contact Progent.

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