More Questions and Answers
Does Progent have a defined methodology for best practices in solving IT problems?
Progent’s staff of Microsoft and Cisco-certified IT experts average more than ten years of IT industry experience, in the trenches of business network support, performing a multitude of technical projects for a broad spectrum of clients. Each Progent expert brings a set of personal best practices from this extensive industry experience, and these are further refined by the company-wide best practices education that Progent instills in its engineering staff. For larger projects, Progent technical team members follow the Microsoft Solutions Framework (MSF) model for large IT tasks which breaks projects down into discrete and manageable phases that decrease the risk of a project getting out of control.
What is Managed Network Monitoring and how can it help my business?
Managed Network Monitoring is a form of outsourcing that enables your in-house IT staff to take advantage of the system monitoring services of an outside IT support group. If your operation has a small internal information technology staff, Progent's Managed Network Monitoring co-sourcing package is an economical way to maximize system availability, performance and security.
Key components of Progent's Managed Network Monitoring Package include:
- Progent performs a requirements assessment and configures Microsoft Operations Manager (MOM)
- Progent sets up a remote MOM server to track your network
- Progent provides Help Desk Call Center support, coordinated with MOM
- Progent remotely tracks, analyzes, and/or fixes network trouble spots
- Progent performs ongoing network management including application of service packs and security patches
- Hardware must be under manufacturer's on-site warranty program
What are the advantages of building-to-building wireless bridging?
License-free wireless bridges offer a quick and cost effective way to implement secure, high-speed data connections between buildings. This can eliminate the expense of an additional leased line, provide an emergency redundant communication link, or act as an affordable data backhaul. By reducing installation expense and eliminating recurring payments associated with standard T1, E1 or DS-3 lines, wireless bridges can typically pay for themselves within a few months.
What are the key features of Progent's IT outsourcing packages?
Components of Progent's IT outsourcing packages include network evaluation to make sure that your computer system satisfies appropriate levels of security and remote access, round-the-clock server monitoring using Microsoft Operations Manager to anticipate issues before they disrupt your productivity, if required Help Desk Services from Progent's technical staff, security assessment to help preserve your system from hackers and virus attacks, installation of Service Packs and security patches for servers and software, reduced rates on Progent’s remote and on-site network support services, and the expertise of Progent’s team of Microsoft-certified system engineers and service technicians.
Can Progent re-design and re-install an existing Active Directory implementation that proved to be inappropriate for our business?
Progent is skilled in delivering assistance reconfiguring Active Directory to fix inappropriate initial decisions in deploying this complicated application. Progent can recommend deployment techniques that address key issues such as Active Directory naming standards, hierarchical model, IT management structure, selection and structure of group policy objects, plus security and auditing definitions. Progent can also analyze the impacts of server and service configurations on functionality and performance.
How can Progent help improve the fault tolerance of my network?
Progent's fault-tolerant IT support professionals can show you how to construct a sensible, fault-tolerant business information system that deals with critical issues covering a wide array of system backbone technologies and methodologies including non-stop Internet connections, server clustering, network load balancing, Data Center solutions, multi-site connectivity, and disaster recovery.
What web development services are available from Progent?
Web development services offered by Progent's Consulting Experts include
web architecture, web implementation, .ASP and .NET application development, web graphics, and customized training in web development tools such as FrontPage. Progent can also give you access to development experts who can show you how to develop and integrate specialized eCommerce solutions.
How can Progent help large enterprises?
Progent's technical team members can help large enterprises design, deploy and support major rollouts of key Microsoft technology such as Active Directory, Microsoft Exchange 2007 Server, Systems Management Server and SQL Server. Progent has worked with some of the world's largest companies successfully integrate
mission-critical business network solutions based on Microsoft technology and can deliver local consulting expertise to large companies with branch offices in the San Francisco Bay Area or in major cities in the U.S.
What are the benefits of Progent's documentation of support services?
The accumulated service reports compiled for your organization by Progent keeps you from becoming dependent on a single consultant. Progent's comprehensive documentation of delivered support makes it possible for one Progent consultant to take up where another left off while minimizing time lost becoming up to speed with your IT environment. in-depth service documentation also offer your in-house IT organization a better understanding of key technical problem areas concerning your computer system and offer insight about how to anticipate and resolve problems that lies ahead. For these reasons, Progent's service reporting is a crucial aspect of Progent's practice of knowledge transfer. Another advantage of Progent's service documentation is that your company can more easily create, an in-house IT service organization if and when it becomes necessary to do so, or you can migrate to another consulting group if you become dissatisfied with Progent's service.
My business application needs 24x7 support. Can Progent help?
Progent can provide 24x7 in-person network consulting and IT outsourcing services in
the San Francisco Bay Area. Progent's 24x7 Information Network Support Services combine the services of some of the the Bay Area's most capable Microsoft-certified support consultants, the latest network management software, and affordable service programs to keep your business computer system performing smoothly.
Does Progent publish datasheets on specific IT outsourcing packages?
Progent has produced IT Outsourcing fact sheets for several support packages designed for small and mid-sized companies.
Progent’s Small Business IT Outsourcing Package offers affordable IT management, network consulting, technical support and Help Desk services for San Francisco Bay Area businesses with 10-50 network users.
To view a printable PDF version of this document and discover how outsourcing can cut costs and improve productivity,
click:
Small Business IT Outsourcing Package Datasheet (166 Kb PDF file).
Progent's Network Monitoring Packages offer continuous network monitoring and technical support for
San Francisco Bay Area companies that have 50-250 computer users.
To view a printer-friendly PDF version of this fact sheet and discover the ways outsourcing can cut costs and improve the business value of your network,
click:
Network Monitoring Packages Datasheet (69 Kb PDF file).
More Questions and Answers
If your small business is in Marin County
and you require technical support, IT outsourcing, or professional expertise from a Progent expert:
Call 415-526-1400 or send email to information@progent.com
