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Does Progent provide consulting services for Microsoft Small Business Server?
Progent provides extensive consulting services for Small Business Server including a special IT support package that allows you to outsource all your system administration, technical support and Help Desk Call Center needs to Progent's skilled group of Microsoft-certified consultants and technicians. You get enterprise-grade network support without the expense and hassle of maintaining a big in-house IT staff. Progent's consultants can also help you to plan and implement a smooth upgrade from an older version of SBS to Small Business Server 2011.

How can Progent help my business maximize the benefits of Microsoft Dynamics CRM?
Progent can set up an efficient server and communications infrastructure, including remote and wireless connectivity, to optimize the power of Microsoft CRM, and Progent's Experts Team can provide your business with an expert consultant who can assist you to interface Microsoft Dynamics CRM with your sales or customer service data. Progent gives you access to application experts for other sales automation technologies to keep your company ahead of the competition.

Can Progent help integrate a management reporting solution that consolidates all our vital data?
Progent’s management reporting professionals offer expertise in Crystal Reports, FRx, SQL Server Reporting Services, and Microsoft Access reporting software. Progent can also show you how to set up the server, communications and protection infrastructure needed to maintain a cutting-edge reporting system. Progent’s reporting consultants can be especially useful in helping you combine information from various data repositories such as Microsoft Office Access, Microsoft Excel, XML, OLAP, SQL and a broad selection of accounting tools and corporate management programs.

Can Progent Help with Oracle Database Administration and Application Development?
Progent can provide fast and affordable online access to an authorized Oracle DBA expert or an Oracle application developer. Progent offers advanced DBA services for any version of Oracle's RDBMS platform and can also assist you to plan, build, update, or troubleshoot Oracle applications based on SQL and PL/SQL. Progent also offers consulting for Streams replication tools and ASM file/volume manager.

We need fault-tolerant interoffice connectivity. Can Progent help?
Progent offers interoffice connectivity support to show you how to plan and implement fault-tolerant infrastructure for WAN connectivity. Progent’s Cisco-certified CCIE engineers can plan and implement high-availability Inter-office connections based on zero-downtime EIGRP network routers or zero-downtime OSPF deployment of Cisco routers. Progent can demonstrate how multi-path connections and automatic fail-over offers economical non-stop interoffice networking.

How can I find out more about the benefits of Progent's IT outsourcing and co-sourcing services?
Progent has created an IT outsourcing white paper that summarizes the advantages businesses of any size can derive from outsourcing network consulting and other computer services. Progent has also created IT Outsourcing datasheets for several support offerings intended for small and mid-sized companies.

Can Progent help integrate and support Cisco VoIP solutions?
Progent can give you access to a Cisco Certified Internetwork Expert or Cisco Certified Network Professional to show you how to benefit from Cisco IP telephony technology. Progent’s Voice over IP engineers can analyze your current network and Internet connectivity infrastructure to determine whether your environment is adequate to handle VoIP products efficiently, assist you to choose and deploy Cisco hardware and software appropriate for today's requirements and tomorrow's expansion plans, and integrate your Cisco Voice over IP system with products from other vendors. Progent is able to provide help with the complete line of Cisco IP Telephony offerings including Cisco Unity and Cisco Unified Communications Manager.

What are the benefits of Progent's documentation of support services?
The accumulated service reports compiled for your organization by Progent keeps you from becoming overly reliant on a single consultant. Progent's detailed documentation of support services enables one Progent IT engineer to carry on where another ended while eliminating time spent becoming familiar with your network set up. in-depth service reporting also give your in-house IT organization a greater appreciation of important technical issues involving your computer system and provide knowledge about how to anticipate and resolve network trouble that lies ahead. For these reasons, Progent's service reporting is an important component of Progent's practice of knowledge transfer. Another benefit of Progent's service reporting is that your organization can more efficiently create, an internal IT support staff if and when it becomes economical to do so, or you can move to another consulting group if you become unhappy with Progent's support.

What Microsoft financial reporting applications can Progent help customize?
Progent's Experts Team provides in-depth consulting know-how in crucial application areas, enabling you to tailor fast, economical and effective IT solutions that fit the unique needs of your business. Progent's line-of-business software developers can help you to customize Microsoft's popular eCommerce-capable offerings including:

  • Microsoft Dynamics AX ERP Software (formerly Microsoft Axapta)
  • Microsoft Dynamics GP Business Accounting Software (formerly Microsoft Great Plains)
  • Microsoft Dynamics NAV Software (formerly Microsoft Navision)
  • Microsoft Dynamics SL Business Accounting Software (formerly Solomon)
  • Microsoft Dynamics RMS (Retail Management System)

    How can Progent help me migrate from a POP3 email system to Microsoft Exchange Server 2010?
    Progent's Exchange 2010 migration professionals employ documented best practices to help you migrate from POP3 email systems to Microsoft Exchange Server 2010. Progent handles critical procedures such as coordinating domain names so that both local and external workers make a trouble-free transition from POP3 email. Progent can assist you with configuring a local Exchange Server environment or help you house and manage your Exchange Server in an external, third-party Data Center.

    How can Progent help us take full advantage of Microsoft Project Server?
    Progent's certified Microsoft Project Server consultants can provide advanced online and on-premise support for Project Server 2010 and for all Microsoft products that work in conjunction with Microsoft Project Server 2010. Consulting services offered by Progent include Project Professional 2010 set up, SharePoint 2010 planning and deployment, Microsoft SQL Server installation, Microsoft Exchange Server 2010 migration, Office Excel 2010 development, plus Office PowerPoint and Visio webinar training. Progent can provide Cisco-certified CCIE engineers to help your company to enhance your infrastructure to accommodate local, branch office, home-based, and mobile workers so they can utilize Microsoft Project Server 2010 to collaborate safely and efficiently. Progent's network security consultants can assist you to adopt and enforce security workflows that safeguard sensitive project data without disrupting productive information exchange.

    Can Progent help set up secure and fault-tolerant email?
    Progent can give small and mid-size businesses fast access to a network professional with expertise in Microsoft Exchange Server 2010 design, Windows Server 2012 live migration consulting services, Windows 2008 failover clustering support, and Microsoft Data Protection Manager deployment in order to build a high-availability email solution that supports onsite workers, branch offices, telecommuters, and road warriors. Progent has partnered with Postini to offer E-Mail Guard, a virus blocking service that intercepts both spam and email-borne attacks before they can reach your network firewall. Progent's CISSP and GIAC-certified network security professionals can assist your company to create infrastructure, security policies, and operational processes that maximize Exchange security.

    Can Progent help with Citrix XenServer virtualization technology?
    Progent's Citrix XenServer engineers can help you to evaluate the strategic benefits of XenServer as well as other Citrix platforms, and can help your IT organization to plan, test, implement, troubleshoot, and maintain a Citrix XenServer solution. Progent can also assess your current Citrix technology environment and help you to optimize resource utilization, performance, security and compliance, availability, and disaster recovery.

    What Types of organizations can Progent help?
    Progent provides IT outsourcing and consulting services for small businesses, low-cost online consulting for local governments and school districts, plus branch office support and project management support for nationwide or international enterprises. Progent's typical small company customers have fewer than 300 users at a site and cannot afford the hassle and outlay required to manage a large in-house organization of IT professionals who can provide professional Microsoft support, Cisco certified expertise, as well as in-depth understanding of other key networking technologies. For large businesses, Progent can extend internal network support groups by providing high-level skill in deploying Microsoft server platforms. Progent's certified consultants can provide Windows Active Directory help, Microsoft Exchange 2010 Server expertise, Exchange Server 2003 help, and CISSP and GIAC-certified security consulting. For national or multi-national organizations with branch offices in Northern California or in major cities across the U.S., Progent can act as a seamless local arm of corporate information technology management. Very small businesses find it efficient to use Progent's online support services on an occasional basis for tasks such as server setup, email integration, computer upgrades, site relocation, emergency troubleshooting, or Help Desk outsourcing.



    More Questions and Answers

    If your small business is in Marin County and you are looking for technical support, IT outsourcing, or advanced expertise from a Progent consultant:

    Call 415-526-1400 or send email to information@progent.com















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