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My business application needs 24x7 support. Can Progent help?
Progent's low-priced extended hours online support program offers companies 24x7 access to online support from Progent's TRC. Support services available beyond regular business hours include resolving problems with Microsoft-based server products, MS Windows desktop support, help with MS Office programs, system backup and restore, and basic routing and switching help for Cisco networking products.

Can Progent help our business relocate our IT infrastructure?
Progent offers Microsoft and Cisco-certified IT consultants who can assist you with a seamless business network relocation to a new facility, including data center design and setup, project management, creating a complete security plan that includes physical site security, ISP selection and coordination, and efficient network upgrades. Progent can also help your company to select a remote data center to support your key applications, plan your environment, and provide continuing remote data center support.

Does Progent offer network monitoring support?
Progent offers a selection of Network Support Bundles built around the proactive problem solving abilities of System Center Operations Manager, a next-generation server management software solution that monitors the availability, speed and security of your information network and identifies anomalies before they can disrupt your network. To provide additional understanding concerning the performance and stability of your system infrastructure, Progent can help you integrate and operate leading network monitoring tools based on the Linux OS.

How can Progent help businesses create wireless solutions?
Progent's wireless technology consultants have broad backgrounds in the integration and maintenance of wireless information technology and can assist you to plan, deploy, manage and repair wireless solutions that are secure, robust, scalable, simple to administer and use, ready to handle your critical applications, and transparently incorporated into hybrid cloud environments. Online and onsite support offered by Progent span a variety of wireless solutions and include smartphone and tablet management, Wi-Fi network infrastructure design and deployment, wireless site surveys, Cisco wireless IP phone configuration, and building-to-building wireless connections.

Can Progent help us migrate to System Center 2016 Configuration Manager?
System Center Configuration Manager 2016 automates application and device deployment at scale, centralizes security and compliance settings control, keeps track of network assets, guards against company data leakage, performs health monitoring, allows safe end-user self service, and delivers a single control mechanism for managing multi-OS networks based on on-prem, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified Configuration Manager 2016 consultants and Azure cloud experts can help businesses of any size with any aspect of designing, implementing, using and repairing a SCCM 2016 deployment for local, cloud, or hybrid networks.

Can Progent help set up pilot systems to help our company test new technology?
The Progent Test and Training Lab located at the QTS (formerly Herakles) Colocation Center in Sacramento, California is available for piloting line-of-business applications, creating efficient system upgrade methodologies, assessing and tuning performance, planning or verifying disaster recovery strategies, mitigating compatibility problems, and building training environments for new products and technologies. For Progent customers who lack sufficient in-house resources to configure proper pilot systems, Progent's Test and Training Lab cuts capital outlay and engineering risk while keeping vital IT projects on schedule.

Does Progent offer consulting support for Cisco's Meraki cloud-managed Wi-Fi access points?
Progent's Meraki wireless AP experts offer remote and on-premises support services to help organizations of all sizes to design, install, maintain, expand or repair Wi-Fi systems that utilize Cisco Meraki cloud-managed APs. Progent can help your business to configure and manage Cisco's Meraki-based Wi-Fi infrastructure for sites that range from a telecommuter's home or a remote office to a large campus or a nationwide enterprise. Progent can also assist you to configure other Cisco products such as Catalyst, Nexus and Meraki switches, ASR routers and ASA firewalls to build a cohesive network infrastructure that delivers identical access, performance, security, manageability and availability for wired and wireless clients irrespective of their mobility or computing device. (Refer to Meraki switches integration.)

Can Progent help us integrate our network with Amazon AWS cloud services?
Progent's Amazon AWS planning and integration consultants can provide cost-effective remote support to assist companies to access Amazon AWS cloud services such as Elastic Compute Cloud (EC2) for virtual server hosting, Amazon S3 for expandable low-latency storage, and Amazon Glacier for low-cost long-term archiving. Progent can assist your IT team with every phase of Amazon AWS migration and troubleshooting including needs analysis, readiness evaluation, architectural design, testing, configuration, administration, performance optimization, licensing management, backup/restore solutions, and security strategies. Progent offers advanced expertise with firewalls and VPN technology and can show you how to create cloud-centric or hybrid ecosystems that seamlessly integrate Amazon AWS services. Progent can provide occasional consulting or Progent can provide project management outsourcing to help you migrate efficiently to the Amazon AWS cloud platform.

Can Progent help me maintain or upgrade my Exchange 2010 system?
Enhancements in Exchange Server 2010 for software-driven telephony include voice-to-character conversion for quickly scanning your messages instead of listening to every message, digital attendants to greet callers and help them to work through your voice mail menus, programmable call answering procedures to transfer or filter calls based on Caller ID or contact data, and text notifications concerning missed calls or voice mail. While Exchange 2010 is still a reliable messaging platform, more powerful versions of Exchange Server have supplanted it. Progent's Exchange 2010 professionals can help your company to manage and repair your current Exchange 2010 environment. Progent's Microsoft Exchange 2016 consultants and Exchange Online cloud integration specialists can also help you evaluate the strategic advantages and engineering risks of upgrading to a modern, edition Exchange Server.

Can Progent help me manage and troubleshoot BlackBerry smartphones and BlackBerry Enterprise Server?
Progent can provide the expertise of RIM BlackBerry-qualified engineers who can help small businesses to plan, manage, and support BlackBerry Enterprise Server and BlackBerry smartphones affordably and effectively, doing away with the requirement for an in-house BlackBerry expert and minimizing the expense and distraction of maintaining a mobile wireless workgroup. Progent's BlackBerry engineers offer in-depth backgrounds working with Progent's Microsoft-certified experts, Cisco CCIE-certified engineers, and CISSP and CISM-certified security professionals. This wide range of expertise, combined with Progent's proven remote support model, provides small companies a cost-effective solution for incorporating BlackBerry technology seamlessly into their IT system.

Does Progent offer support for Exchange Server 2016 Database Availability Groups (DAGs)?
MS Exchange 2016 enhances the speed and simplifies the implementation of DAGs, which provide automatic failover for high availability. DAGs in MS Exchange Server 2016 reduce failover times by an estimated one third relative to Exchange 2013. Additional enhancements cover configuration defaults that enforce industry best practices for disaster recovery. Progent's certified Exchange experts can provide DAG expertise to assist your business to plan, deploy and manage a DAG solution the offers advanced security for your Exchange 2016 mailbox servers.

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If your small business is in Marin County and you are looking for technical help, IT outsourcing, or high-level expertise from a certified Progent consultant, call 415-526-1400 or visit Contact Progent.

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