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How can Progent help businesses create wireless solutions?
Progent's wireless solutions consultants offer broad expertise in the implementation and maintenance of wireless networking technology and can assist your IT team to plan, install, administer and troubleshoot wireless ecosystems that are compliant, robust, scalable, easy to manage and operate, ready to handle your critical applications, and transparently integrated into hybrid cloud networks. Online and onsite support provided by Progent cover a variety of wireless technologies such as smartphone and tablet management, Wi-Fi infrastructure planning and installation, Wi-Fi site surveys, wireless VoIP phone configuration, and building-to-building wireless connections.

How can I find out more about the benefits of Progent's IT outsourcing and co-sourcing services?
Progent has produced an IT outsourcing white paper that details the advantages companies organizations of all sizes can gain by outsourcing IT consulting and other information technology services. Progent has also created IT Outsourcing fact sheets for three service packages targeted for small and medium sized companies.

Does Progent offer a secure data backup service for small businesses?
Progent's ProSight Data Protection Services cloud backup provide small and medium-sized businesses an affordable end-to-end service for secure backup/disaster recovery (BDR). Available at a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of critical data, applications and virtual machines that have become unavailable or corrupted as a result of hardware failures, software glitches, natural disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's backup and recovery specialists can deliver advanced support to configure ProSight Data Protection Services to to comply with regulatory requirements such as HIPPA, FINRA, and PCI and, when necessary, can help you to recover your business-critical data. Read about the complete ProSight family of value-priced network monitoring and management services for small businesses

What are the most popular consulting services available from Progent for large enterprises?
Progent's popular enterprise IT support services include:

Can Progent help us integrate our environment with Microsoft Azure Service?
Progent's Azure cloud planning and integration consultants can help you with any stage of Microsoft Azure integration including requirements analysis, readiness assessment, system architecture, pre-production testing, implementation, automated administration, performance tuning, license controls, disaster recovery strategies, security planning, and compliance validation. Progent can help your IT staff to configure and troubleshoot firewall appliances and VPN connections so your users can securely connect to Azure services, and Progent's Microsoft Gold-certified consulting experts can assist you integrate key Microsoft technologies to run in Azure including Microsoft Windows Server, Exchange Server, SQL and Skype for Business. Progent can also help your organization to create a hybrid ecosystem that seamlessly combines on-premises datacenters with Azure services.

Does Progent offer network monitoring support?
Progent offers a variety of Network Support Packages based on the proactive problem solving abilities of Operations Manager, a next-generation server management software solution that tracks the reliability, speed and security of your IT network and detects problems before they can bring down your system. To give you more understanding concerning the performance and stability of your system environment, Progent can help you install and manage popular network monitoring software based on the Linux operating system.

What are the advantages of Progent's model for remote support?
Many network problems can be fixed quickly by Progent's team of remote service engineers. This eliminates lost productivity which can result from waiting for a local engineer to show up at your office. In addition, many independent engineers and IT consulting groups demand minimum on-site billing that can turn a ten-minute problem into a 2-hour invoice. Progentís practice of charging per minute and charging only for support that is performed permits Progentís remote support experts to solve hundreds of minor issues every day at the lowest possible cost. Further, the confidence of having reliable access to Progent's expert team of IT professionals opens the door to a new realm of sophisticated network technologies that typical small organizations might otherwise shy away from because of the risk of having insufficient support resources.

Can Progent Help Develop Database Applications for Microsoft SQL Server?
Progent's Microsoft-certified SQL Server application programmers can assist with all stages of building and maintaining SQL Server-based database applications. Progent adheres to leading practices using Microsoft's .NET architecture to build scalable, manageable custom software applications and knows how to work efficiently with a customer's in-house staff or external consultants to finish application programs on time and within your budget. Development support offered by Progent for SQL Server environments includes requirements analysis, logical and physical modeling, ETL development, T-SQL programming, software installation, capacity planning, performance and I/O configuration tuning, backup/recovery, partitioning, consolidation of stored procedures, replication mechanisms, security, and business continuity.

Does Progent offer consulting services for Microsoft Office Excel?
Progent's Microsoft-certified Excel application experts offer affordable online development services for programs that use Office Excel or Microsoft Office 365 Excel as a front-end or back-end platform for custom software. Progent's engineers can assist your company to plan, code, test, deploy, and administer new software; support and troubleshoot legacy software; and upgrade applications built with earlier versions of Office Excel to newer editions. Progent provides support for VBA and Microsoft Office Access program development and can help you to connect Excel-powered programs to SQL Server or other external databases that can include realtime information. Progent's Excel experts can also assist your organization to implement solutions that integrate Office Excel with additional Microsoft product families including Word, PowerPoint, Project Server, and SharePoint Server. Progent can also assist you to migrate to more current Excel releases, including the advanced 64-bit version, and can deliver cost-effective remote virtual training classes in Office Excel that can be tailored for individuals or groups.

How does Progent handle problem escalation?
Progent uses a team model for problem escalation, making it possible to deal with even the most challenging network issues that can crop up from time to time. By leveraging hundreds of man-years of background from Progent's Microsoft and Cisco-certified technical team members, Progent can quickly and affordably resolve issues that would baffle most IT support companies. Working with thousands of businesses on installation and troubleshooting tasks annually provides Progent a well-grounded view concerning what techniques work and which ones do not in resolving network issues.

How can Progent help us design and manage a virtualization solution?
Virtual compute, storage and networking technologies allow businesses to optimize utilization, streamline network operations, and improve workload availability and security. run multiple virtual servers on one actual processor. Typical applications for virtualization include hardware efficiency, low-cost platforms for applications that only run on outdated operating systems, and economical quarantining of software development or pilot environments from production systems. Progent's virtualization technology engineers offer Microsoft Windows Server 2016 Hyper-V hybrid cloud solutions, Windows Server 2012 R2 virtual networking support services, Windows Server Hyper-V Virtual Server help, VMware vSphere configuration and troubleshooting, VMware NSX network virtualization design and management, and Citrix XenServer support. Progent can configure virtual servers to optimize performance, fault tolerance and ease of administration while at the same time lowering costs; suggest and validate disaster recovery strategies that minimize productivity loss in the event of a catastrophic failure; and deliver continuing maintenance, repair, and consulting services as computer technology advances.

Does Progent offer support for Microsoft Dynamics GP 2015 R2?
Microsoft Dynamics GP 2015 R2 features a revamped design that improves cloud integration, works with popular handheld devices, allows one-time sign-on with Microsoft Azure Active Directory, and strengthens security. Progent's experienced Dynamics GP 2015 R2 consultants and developers have the depth and breadth of knowledge and experience to resolve the critical technical and business challenges associated with deploying and managing Dynamics GP 2015 R2 and can assist you to carry out a smooth migration that will maximize the return on your investment in this mission-critical platform.

Can Progent help me integrate my Mac workstations with Exchange-based email?
Progent's Mac specialists and Microsoft-certified experts can help you install Microsoft Outlook:Mac 2011 or Entourage:Mac and Microsoft Exchange Server so your Mac users can collaborate with teammates who run Microsoft Outlook. With Exchange and Outlook 2011 or Entourage for Mac, Exchange and Mac software can coexist, allowing Mac users to get and send email, search the Exchange global address list, import addresses, sync up appointments, and invite fellow workers to conferences with your Exchange account. Progent's Outlook Mac and Entourage specialists can verify that your Microsoft Server is appropriately set up and that LDAP and Outlook Web connectivity are enabled. Progent also offers customized online education for Microsoft Outlook Mac and Microsoft Entourage:Mac.

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If your small business is in Marin County and you need technical help, information technology outsourcing, or advanced services from a certified Progent consultant, call 415-526-1400 or visit Contact Progent.

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